The Troubleshooter 4-17-24

Episode Transcript

(00:05):
Ripped us. You don't have comerunning just as fast as we can.
Show Shooter's gonna help coming. Man. This is the Troubleshooter Show. No
Tom Martinez. Welcome, my friends, Welcome to the show. In fact,

(00:27):
it is the only show it's kind. We're here to solve problems,
answer questions, take complaints, tryto make your life a little bit better.
In fact, to the tune ofover three hundred million dollars in cash,
merchandise, exchanges, refunds. Ifyou're new to the show, here's
the bottom line. We help you. Maybe you got a bad landlord,
maybe a doctor screogy over. Ofcourse, what we get a lot of

(00:49):
times are car issues, buying acar, repairing a car. We also
would get contractor issues like crazy.And this time of year we're gonna start
getting those asphalt calls. You Iknow, these guys that show up and
they happen to be in the neighborhoodand want to repave your driveway. We've
got a good concrete company out therethat listens all the time. Hopefully they're
going to be on the referral listsoon. But there's a lot of ripoffs

(01:11):
out there, and that's what thisshow is about. Let me tell you
about this first hour though it's broughtto you by Paul the water Man,
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(01:32):
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with us. Frank durand Stephanie.Really quick, I'll introduce you guys properly
in a minute. But you're awoman, you've got long hair. I
mean, is this a real thing? We were at a hotel. We

(01:53):
were at a hotel in I wantto say Slydell or New Orleans last year,
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(02:14):
ever heard of stuff like this?Did you ever? Did you ever imagine
in a million years the reason youwould love a water softener is because of
your hair. I feel no difference, but my wife cannot stop talking about
it. Well, a good hairday is very important market, you know.
Yeah, yeah, really good hairday is very important. Yeah,
especially for me with my curly hairthat goes every which way. But Stephanie,

(02:37):
it's a real thing. That's abig difference. It absolutely does on
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(02:58):
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(03:19):
our number. You've been ripped off, taking advantage of you just need help.
You call that number three O threeseven to one three eight two five
five. You can also go threeO three Martino day or night during the
show. It'll come right here nowto properly, properly introduce my guess,
Frank Duran, the real estate man, and uh, Frank sold our house

(03:42):
in Castle Rock. I don't know. Can you believe it? Frank?
It's been like seven years and hehelped us negotiate our house in Franktown,
my kind of town mark Franktown.Yeah, it's named after you. That's
kind of funny. So Frank's gotthe secret sauce out there, and I'm
not kidding. If you're trying tosell your house, we'll get into the
secret. Stephanie does the same stuff. If you're in the Pike's Peak region

(04:05):
up in Colorado Springs, you callStephanie. Down here Denver Metro, you
call Frank. Great realtors. I'veknown Stephanie actually longer than I've known you,
Frank. We've known each other comingup on fifteen years. I have
known Stephanie. What Stephanie twenty fiveyears going on twenty five. Yeah,
I knew you before he had kids. Yep. And now now you have

(04:27):
a kid in college. I've gota senior and a kid in college.
That's crazy. I knew now youknew us before when you were little,
little, very little. Our kidswere like three and five. I'm not
even sure they were that old.They were even less than that. Yeah.
So her husband for Folks Listening workedfor me at Mountain Pete Computers years

(04:50):
ago. He was my store managerand ultimately kind of bought the company in
a lot of ways. So greatguy, Mike, and he still works
with us. In fact, we'reall going on a trip together next week.
Yeah, next week we're going togo to Vegas. I love how
good you are doing in real estate, thank you. It's really impressive.

(05:10):
How many years has it been now? About fourteen four on fourteen years?
Yeah, oh okay, I'm thinkingof how long you've lived up in the
Springs area. Yeah, so we'velived in the Springs area about nine years.
Now. You have decided that's whatyou're going to do. You're not
going to really branch out anywhere else. It's going to be that Pike's Peak
region. Yes, and you're killingit up there, thank you. And
we get so many compliments on you. Anybody that uses you. It's crazy

(05:34):
and Frank you know the same.I just had someone talk about how great
you were just the other day man. In fact, I think you did
a free analysis for him. Theytook time to actually do a review on
referral list dot com. Because youdid such a great job on an analysis.
What do you do real quick onthat? Then? I promise,
guys, I'll get to the phone. So the free analysis we talk about,

(05:57):
you did one for me. SoI kind of have an eye idea,
but you pulled all the comps andyou gave me what you really thought
you could sell the home for.Yeah. Yeah, we we look at
all the intangibles, Mark, welook at the competition, We study your
home and really look for any advantagewe can give you on the open market.
And if you don't sell, wecan at least give you a pretty
good idea what your home itself areon the open market. Yeah. That's
pretty cool, man. And fortax reasons, it helps a lot too.

(06:19):
You helped me last year fight mytax bill. Everybody had a way
higher tax bill. I got itto the second level, and in that
second level I won because of thereport you did for me, and I
basically proved that they were exaggerating theprice of my house, and I think
they knocked off the taxable value.I think they knocked off almost one hundred

(06:43):
hundred and fifty thousand, which isnothing but savings in your pocket. I
mean, it's really crazy, Gene. What's going on with you? Jean?
By the way, we have linesopen three oh three seven, one,
three eight, two, five tofive. I am so frustrated.
Why are you frustrated, Jane,Well, because the contractors the hoacent out,

(07:10):
Yeah, to fix some kind offacial Yeah, on the patio.
Hey, Gene, what were theyfixing it for. Let's kind of rewind
here. What happened to where theywere fixing it. Was it a storm
or what? Now. I've beenhere for thirty years, and over twenty
years I've been getting water just pouringdown onto my patio. Okay, okay,

(07:31):
it was so bad twenty years agothe whole patio collapsed on top of
my car downstairs under the car poard. So you're on the second floor.
I am on the second floor,but I don't have anyone above me below
me. My car is below me. I'm the only one up here.
I'm on the end Okay, soyou had so much rain and I don't

(07:55):
know why we're going back twenty years, but I want to understand. All
the rain pulls up on your patioand it got so heavy and it rotted
the wood I assume or did somethingand all of a sudden or maybe created
a sink hole under the patio.But the patio collapsed onto your car port.
Yeah. Now this is like twentysome years. Okay, So where
are we at now? There's nothingI'm going to do about that. Okay,

(08:18):
So where we are now? That'sjust to say that they have never
fixed the water issue. Now I'mthinking that the water issue is the problem.
Well what is the water issue?I'm not understanding. So it rains
everywhere? Just the wait stop?Does the place have gutters? Are the
gutters not working? The gutters hasnot been working, and they've been they

(08:43):
have probably ten times tried to patchit. Okay, so they patched it
with the last manager for the lasttime. That lasted for maybe two years.
Hey, Jean, listen, Ipromise I'm going to let you talk.
But what I'm really trying to figureout when you say patched it,
we're not talking about the roof theycome out and patch the gutters. What
happens when it rains? Though,if I'm staring at your house and it's

(09:05):
raining, I don't mean like tornadodownpour. I mean like it's a normal,
good rain. Does it run rightover the gutters? Does it go
into the gutters but the downspouts don'tgo out far enough? What is,
to your best educated guess, what'sthe problem. Well, the best educated
guess that I would say is thegutters is the issue that they never position

(09:31):
it right Because I have a hugepot flower pot that catches the water when
it rains and it poursytals to mypatio. I think I sent you a
pitcher to show you how that wateris running down on my patio. That's
the problem, the issue that theywere actually okay, so then you said
something when we started off, theycame out to repair the face. Yet

(09:54):
what was that about? Well,I guess that's part of the So the
water got behind the siding, Ithink, so okay, So what happened?
It got behind this hold on,It got behind the siding, and
they sent someone out to repair it. So what's going on? Okay?

(10:15):
They fixed that and it ended,but that the contractor talked to me because
I had an onon. I hadan onon over that place, that area,
and he said, but he finishedit, I would be able to
put the onon back. Okay,So now they're telling me after they fixed
it Monday, it rained a littlebit yesterday. I didn't see any water

(10:37):
because it wasn't that much. Sowhen they repaired it, they had to
take the awning off and then theyrepaired the siding. Is it siding or
is it brick? What is it? Yeah? Okay, so they repaired
the siding. Then they went toput the awning back, and then what
well they did it. They won'tput the onton back up. That's the
problem. Okay, hold on,hold on, I gotta take this break.

(11:00):
I'll bring you back up right afterthis. So we got to the
problem. It only took ten minutes. Hold tight, Gene, we're gonna
get it figured out. I getit. They took it down, they
repaired it. As the yawning broke, I'm not sure we're gonna find out.
Three oh three, Martino, Holdtight, Brad, you'll be up
after Jene. Go with a surething. Denver's Best roofer Excel Roofing Dot

(11:24):
com. You don't pay a centuntil you're contenth time for an insurance check
up free, no obligation. Incomparison, call Compass Insurance paying too much
your coverage at dozens of insurance companiesfind out now three oh three seven to
seven to one help. You'll thinkyou're his only customer when you choose Frank
durand the real estate Man dot comto list your home with Remax Alliance three

(11:48):
oh three nine two zero sixteen twentytwo. All right, bo three oh
three seven one three eight two fivefive. I was talking to Frank durand
the real estate man during the break. He had an interesting morning. We'll
get into that in a little bit. We're going to ask these two about
home sales, what they think isgoing to be happening as far as prices

(12:09):
in the Pike's Peaker region of coursedown here at Denver Metro, and some
other stuff. But right now I'mgoing to go back to Jeane. So
here's where we're at in this conversation. Jane had a lot of water damage
apparently to the signing, Hey Gene, is it a condo or is it
a town home? Okay, soadder condo, and they had to send

(12:33):
someone out the HOA send someone outto repair it. Did they repair more
than just the siding by your houseor were they repairing siding everywhere? No,
it was just my house, okay. And they had to take the
awning down and then they repaired it. They go to put the awning back
up, and you said they can't. Why, Well, they're telling me

(12:54):
because it's too heavy, because it'sa motorized on in okay, and it's
too large. It's too large forthe area to hold it, and I
have to get it modified. Well, what do you mean modified? How
would you modify a mechanical awning?I don't understand. Well, it's not

(13:15):
the honing that needs to be modified. That the place where they positioned it
up the honon whether but that holdsthe onon on top. Oh okay,
So they have to strengthen where they'regoing to mount the awning to your yes,
okay. So what's the problem.Well, this guy that took contractor,

(13:35):
because he's standing in front of themanager, he's saying he can do
it, but he don't want tobe allowed before it in case it falls,
because they didn't build this place thatway. Yeah, So what's wrong?
With that, I'd probably do thesame thing. So what's the issue.
Well, the issue is they're tellingme that I got to write another

(13:58):
letter asking them to give permission toget somebody to come out and modify and
they don't want to approve it.Well, hold on, Jane, you
totally lost me there. You saidthe contractor was right there in front of
whomever, the head of the HOA, and they were ready to do it.
Do I have that right now?No, they wasn't ready to do

(14:18):
it. They weren't. He toldme he would do it before the manager
came. He told me before hestarted to work. Yeah, I would
be able to he would be ableto monitor to fix it where it was
secure enough to hold the honings.Now they have punked to him, okay,
to tell him not to do it. I guess. Okay, Now
he's saying it's a lot. Sowhat does the HOA? Okay, So

(14:41):
what does the HOA want you todo? I mean if they determined that
that awning was too heavy or therewas some kind of issue, I mean,
what else what would you expect?Well, I just want to be
able to fix it, the tobsecure the place. So what are they
telling you? Now, Jean,are they saying you absolutely can't do it?

(15:03):
Or did they give you instructions totry to get it done? Well,
she's trying to tell me if Isend a letter through, they gonna
probably not approve it because I'm theonly one that's asking for this structure,
this modification to be done. Ifyou paid for it, would they allow
you to do it? Well?You know, I hope, I don't

(15:26):
know. I'm asking you. Yousimply don't. Who are you shop shot?
Is there somebody over there I cancall? Is there someone over there
I can call Gene and talk toand get it better understanding of what the
hell's going on? Well, Ican give you the manager's number. Okay?
Do they usually answer? She's tooShe she's only been here for two

(15:50):
years since she doesn't know very muchabout what's happening. Actually, no one,
Gene, Jen, It doesn't matterwhat happened to years ago. Look,
the only part that they went outand replaced, And I asked you
this for the reason on the sidingis was yours and that heavy awnings right
there. Maybe that's the whole reasonthey had to repair yours is because that's

(16:14):
where the awning was. Well,it is. I called him and told
them that there was a like anopen end on the end, which I
assume, Geene, I want youto do this. Listen. I'm going
to put you on hold, Kelly. I'm going to make this very simple.
Let's give it to one of ourdeputies to call over. Let's do
it with a three way call.I'm not trying to solve the damn problem

(16:36):
right now. That's going to bethe second part. I'm trying to understand
what the HOA is willing to doorre they telling her to pound sand it's
too heavy. I need to knowwhat is going on because I can't get
it out of her. If shepays for it, will they allow her
to do it? Will they allowthe contractor to do it? If she
signed something saying that, you know, no one's going to be liable for

(16:56):
it. I don't know what's goingon. Let's try to figure that out
for Gene. Gene, we're goingto try to help you. But I
got to understand what the hell's goingon. Three zho three Martino three zero
three seven one three A two fivefive. Hey, Brad, I got
to take a break. But whatquestion do you have? I'm Mark.
So I bought some vacant land andthe deal was it was owner carry.

(17:19):
Fully paid the guy off in twentytwenty. He lives in Georgia. And
how long ago did you buy it, Brad? Twenty seventeen. Okayil was
done, twenty twenty. It wasan owner carry. I got you and
after the deal, I have allthe emails. Hey, it's paid.
Are you going to contact Park CountyTreasurer to release the specialty warranty deed?

(17:44):
He said, yep, I gotit. Went through a little bit of
back and forth emailing. He saidthey didn't send the right one and then
basically the last contact in twenty twenty, he said, I sent, I
just sent it. It's all said. It should be good to go.
I just called him today because Iwant to sell it, and he never
did it. So what do youdo? And when a leanholder just blows

(18:07):
you off and won't finish the paperwork, I would guess a quiet title action.
But hold on, let me getyou on. Hold, let me
take this break. Meantime, Kelly, let's try to give Brad O'Brien on.
It's apparent these guys didn't use atitle company that probably would have saved
this, but we'll dive into thatin a lot more. Right after this,

(18:32):
go with a sure thing Denver's Bestroofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,
no obligation. In comparison, callCompass Insurance paying too much your coverage
at dozens of insurance companies find outnow three o three seven to seven to
one. Help. You'll think you'rehis only customer when you choose Frank durand

(18:55):
the real estate Man dot com tolist your home with Remax Alliance three three
to zero sixteen twenty two. Allright, three oh three seven one three
eight two five five three oh three, Martine, I'm going to kind of
give you an idea how this showworks. We had a guy call up
and we're going to go right backto him, and it's Brad. And

(19:17):
Brad says, hey, you know, I bought this property, and I
got Brad O'Brien, one of ourexperts at referra list dot com listening.
So Brad, here's the story thatI'll go to you, Brad, and
Brad so so Brad buys it.In twenty seventeen, and he pays it
off. It was an ony ownercarry financing. He pays it off in
two thousand and Brad, I assumeyou've got at least some form of bill

(19:41):
of sale. You did not gothrough title a title company? Right?
No, we did not, Okay, I have Yeah, what do you
have? Tell me what you haveto prove this even took place? Oh
if Yeah, you go to likethe Park County website, type in the
address it lists me as the owner. Got it assessor first and they said,
yeah, you own it. Butthen she said you better check with

(20:03):
the treasurer to make sure that hedid do that sign the release of it.
It's called a special warranty deed.Okay, And he just hasn't done
it. I'm sorry he has not. The last email, he's like,
yep, I got it. It'snotarized and I'm gonna send it off.
Wow. Do you think you guystry just out of curiosity? I mean,

(20:26):
you think he's just lazy, hedoesn't have time to do it.
What do you think is going on? You think he's tried it seems like
it just seems odd. I mean, why do you think just in your
brain he's not doing it? Youknow, Mark, I have no idea.
Initially, it took a few emailsback and forth to say hey,
I need you to do this tofinalize this, and even made like a

(20:48):
I have the email a weird comment. It's not in front of me,
but like, well, you know, because I only bought the property for
thirty five hundred dollars, And hegoes, well, it wouldn't be worth
you even suing me for this paperwork. And then I said, hey,
okay, well let's figure out youknow what you do. Let's figure out
from Brad O'Brien what he would doin this circumstance. Brad, first of

(21:08):
all, thanks for coming on theshow. You kind of heard the story.
What do you do when someone willnot sign that special warranty deed and
get it filed or send it toyou? What do you do in a
situation like this? To me clarify, he didn't the Brad did not get
a deed in twenty seventeen when hepurchased Brad did not. No, okay,

(21:32):
so you're supposed to make payments forhowever long, and then whenever you
finish the payments at that point,you were supposed to get the deed.
Well, when I finished the payments, I just said to him, look,
it's done. I called Park Countyand they need you to I think
I'm using the right verbiage that youneed to sign, you know, do
the release of a specialty warranty deed. And basically the treasurer said that they

(21:56):
would send it to him, hewould sign it, have it notarized,
and send it back. And Okay, that last email, he said,
I got it. I did it, and I just called him today.
I never followed up. I fearedit was a done deal. I called
him today. They're like, henever did it. Okay, it sounds
like you did get a special warrantdback in twenty seventeen, so the property

(22:18):
was put in your name right atthat point? Correct? Yeah, because
on the assessors off as Brad,it shows, Yeah, so what you
got to do everything? Well,I think what you're talking about it needs
to be released, is a deedof trust, which is a mortgage,
and so there's a release. There'sa form to release the deed of trust
or mortgage, and that's what hehas not returned. Right. Well,
hold on, Brad, that's probablyexactly right. But what do you do

(22:42):
and let's take it a little let'stake it one step further. He's saying
he paid it off in twenty twenty. If he doesn't give him that release,
just like when you pay a mortgageoff, you know, it's not
like Wells Fargo's going to die.But if you do do an owner carry
and this guy disappears off to baseof the earth, or it simply doesn't
want to do it, what doyou do. Well, there's a statute

(23:06):
in Colorado that provides that when aDIDA trust has been satisfied and paid off,
then upon request, the lender needsto timely provide the release of that
data trust. And if they don't, well, then then then you can
sue in court. See this isbut this is exactly what the guy told

(23:30):
Brad. This guy sounds like anass if he asked me, but that's
what the guy told him. Well, go ahead and sue me. It's
only thirty five hundred bucks. It'sgoing to cost them more to sue the
guy to get the lean release andhe paid for the entire property of thirty
five hundred bucks. Yeah, well, I may be able to recover attorney
fees on the back end if heprevails in court. What proof do you
have it's paid off? Brad?Well, just emails that said, you

(23:56):
know, it looks we're done.The payments are over and he said yep.
And I said where do we Youknow? I need you to?
Park County says that you need tofill out this paper cake and he said,
this is but it took like threeemails to do that. This is
this is nuts. Let me askyou about the guy in general. Is
the guy like super old? Ishe a jerk? What? Just tell

(24:18):
me your thoughts on the guy.The only thing I know about him,
I think back then he was buyingparcels and selling them, okay because he
had a few others. But nowI looked him up and I think he's
a drywall contractor. He does livein Georgia. So and I'm trying to
say who so so, Brad.A couple of things. One, do
you really think he could get attorney? Well, he's in Georgia. Where

(24:41):
the hell do you assume him,Brad? If if the property is here
or in Georgia, here in ParkCounty, Colorado? So, Brad,
where would you sue this guy?O'Brien? Uh, you could ssume here
okay, or I assume that there'sa promissory note that was in connection with
this he did trust right, Yeah, like you get my promise right now?

(25:03):
You know that note might be wellyou basical would sue him in Park
County. Here's the deal though,I just smell this is going wrong from
the beginning. The guy is nowa drywall contractor, and no offense to
anybody out there, but trying tochase this guy down if he's self employed,
you know, not a W twokind of guy. We don't know

(25:26):
if he's got any money. Hewas splitting parcels and selling them for thirty
five hundred bucks. Now he's doingdrywall. I mean, you could go
through this and even get court costsand there's not a nickel to go after.
I mean, really what I think? And Brad, I want your
opinion on this, O'Brien. Ithink I have someone very nice, not
myself, someone one of our deputiesand not Doc. By the way,

(25:48):
Doc can get a little aggressive.Maybe have Scott or Chopper call this guy
and just try to get him tosign it. Maybe we offer him fifty
bucks, buy him breakfast to dayand he's get him a grand Slam a
cup of coffee. There must bea way to get this done, Brad.
Don't you think that's the best wayto handle this with such a small
amount of money. Yeah, that'sa practical way, And I do normally

(26:11):
try to avoid court and do somethinglike this before starting a court action.
Yeah, that is crazy, Butthere's no way you could do a quiet
title action this guy could do.Huh, well, no, you'd see
on the statute. The statute requiresthe lendard to release the deda trust god
request and if they haven't, yousee, unto the statute, you can
get attorney fees and costs pursuing thestatute if you win. Yeah, if

(26:32):
the guy, well, of courseyou could get the judgment for it.
But that doesn't mean you're going toget any of the money. We all
know that. Well, I'm notworried about the money. I just want
to be able to resell it.I just want to know, Brad.
What I'm talking about is, ifyou hired someone like Brad O'Brien and he
did it, you're going to haveattorney's fees tied up into that. Then
if you get the judgment for theattorney's fees, you're simply you might not

(26:56):
be able to collect it. Buthere's the other thing. If you really
want to get the done, youcall it, Brad O'Brien. I mean,
he'll get it done. But I'mtelling you, if we're talking about
property that's only worth thirty five hundredbucks in twenty twenty, I mean,
my god, I have no idea, Brad, how much would that What
is the worst scenario if this guyfought it all the way? I mean,

(27:17):
how much he could have twenty grandinto this suit? Right? Yeah,
but if you find a complaint andget a default judgment because he doesn't
answer, it might be less thanfive. Here's what I think we should
do. Oh that's a good point, Brad. That's a good point.
But then, Brad, would yoube willing to pay let's just go off
there five grand to get this done? Yeah? I think so, because
now that it was tax assessed intwenty three at twenty one. Okay,

(27:41):
let's do this here. I wanta true game plan on this. I
do want Scott. I want Scottto call up and try to talk to
this guy first, Kelly. HopefullyScott's listening and has the gist. If
not, if he isn't listening.Have him call me when you text him
after the show, and I'll fillhim in on this. I want to
try that first. Maybe we buythe guy dinner. Let's take it the

(28:04):
nicest, kindest way possible. Youknow, the old me would have given
out his phone number by now andblew him up. But I think this
guy doesn't care, so therefore thatmight just piss him off. I just
have an email. It was alldone via the internet. Yeah, hold
on, hold on. Oh youdon't even got Oh my god, wait
a second, Brad, you don'teven got the guys. Okay, that's

(28:26):
fine. We're gonna have to emailemail. Yeah, I have his email,
all right, give that information there. Just hold on and then listen.
If it doesn't work at that point, Brad, I want you to
call Brad O'Brien. I'm gonna givehis number out here, but you can
find him on referral list dot com. But brado'brien, for everybody out there
listening, this is what he does. He deals with property. Doesn't matter

(28:48):
if it's a dispute, it doesn'tmatter. If you're buying a house,
doesn't matter, if you're signing acommercial lease, doesn't matter, if you're
a landlord. If it has anythingto do with property, you call it.
Brad O'Brien. He's a great attorney. Olslaw dot Comune call them it
seven two zero three seven zero seventhree eight eight. And I always tell
people this. If you are alandlord in Denver, or for that matter,

(29:11):
most of Colorado, there has beenso many changes with that have to
do with leases. Make sure yourlease is up to date, so if
you do have a problem, youcan actually evict your tenant. I'm telling
you it sounds crazy. It's veryhard to evict people in some places in
Colorado, even if they're not paying. Call up, Brad, make sure

(29:33):
that lease is up to date.Seven to zero three seventy seventy three eighty
eight. Hey, Brad, Iappreciate you coming on. Man, God
help. So that's that I mean, Brad, We're gonna follow this up.
I want to see this one tothe end. So Kelly, let's
get on this right away. I'dlike to actually, maybe i'll draft that
email. I'll think about it.George, Eric, you guys hold tight.

(29:56):
We'll be right back. Go witha sure thing. Denver's best roofer
Excel Roofing dot com. You don'tpay a cent until you're content. Time
for an insurance check up free noobligation comparison call Compass Insurance paying too much

(30:17):
your coverage at dozens of insurance companiesfind out now three all three seven to
seven to one help. You'll thinkyou're his only customer when you choose Frank
durand the real estate Man dot comto list your home with Remax Alliance three
all three nine two zero sixteen twentytwo eight eight eight eating dot com.
Let me tell you about these guys, you know guarantsee owner out there,

(30:38):
and I say this, a lota lot of companies come out, you
got a problem with your furnace orlet's say you're air conditioning because it's that
time of year. They come out, oh, that's ten fifteen years old.
What do they try to do?They even don't even sometimes give you
an option to get it fixed.What they do is say, oh,
you need a new unity. It'sten thousand dollars or twenty whatever it is.

(30:59):
Here's what ada E to E does. They're always going to give you
a price to fix it. Itdoesn't matter the condition. They're gonna tell
you, hey, it's gonna costthree grand to fix it, but it'll
probably last you another five years orwhatever. They're gonna give you all the
options, or they're so honest.It could be something simple and it only
costs one hundred and fifty bucks tofix. But my point is they always
give you the option to fix it. Honest people, I love it.

(31:22):
Eight eight eight heating dot com.That's your website? Eight eight eight heating
dot com. Now I got Frankand Stephanie in with me. I'm gonna
ask you real quick. Then we'regonna jump to the phones. We've got
a social Security scam. And thenGeorge has an issue with a builder boy.
You know that's gonna get my bloodboiling. And we do have two
lines open. I always let peopleknow three oh three Martino three zero three

(31:45):
seven one three eight two five five, give me something to sink my teeth
into my blood pressure. My watchis buzzing. I'm getting up there.
I'm starting to get up there.I'd like going after bad guys. You
know that, don't you, right? I mean forever, it's really crazy.
So let's talk Denver Metro real quickinventory on Holmes up down from let's

(32:08):
say, let's say last quarter,last year so inventory has been a little
bit upmark, but I'll tell youwhat. Inflation reports came in higher than
expected, so it's caused ingiest ratesto go up just a bit. But
overall the market's been strong. Thesweet spots between five hundred to seven and
fifty condos, townhomes around three hundredto five hundred. So we still have
it a little bit of an inventoryproblem. So overall that favorite sellers,

(32:30):
what is selling? What's the hardestto sell? And this goes for you
to Stephanie. When you get alisting, and I know you both,
I'm gonna use words you guys don'tlike, but you get one that you
dread. Is it a condo,is it a town home? Single family
house? What are the hard whatare the more difficult properties to sell?
Honestly, I would say properties thatdon't have as big a buyer pool.

(32:54):
So for instance, if you havea special property, a specialty property,
oh, some type of a multifamily Not everybody's looking for multifamily. So
when you have like a duplex,a duplex, or you know, even
maybe something that's in a mixed usedarea potentially commercial or residential anything. Anytime
you have something that really limits yourbuyer pool. It does tend to elevate

(33:16):
those days on market. I thoughtyou were going to say condos. But
before I say anything, Frank,what are you saying? Well, you
know, Mark, the interesting yousay that the condo market's been tough anything
below five hundred thousand. I believewe have a inventory of around one thousand
town home slash condos on the market. So because of increased HOA, it's
tougher now to get insurance. Yeah, so it's been tougher. There's a

(33:36):
lot more invatory in that price.Mark. We get calls every week about
condos and insurance. It's it's it'scrazy. The amount of coverage they have
and the cost of that coverage isnuts. Now, Yeah, and it's
absolutely crazy. And you get apending lawsuit or a trip and fall lawsuit
or a special assessment coming up.That really makes it difficult. Man,
that is nuts. All right,We've got a lot to talk about,

(34:00):
George. Guys, please hang on. I promise I'll get you here right
after the break. By the way, join us. You can always hear
us Doctor in the Brakes on YouTube. Go to YouTube type in trouble Shooter
Network. You'll see us you canhear us stir in the breaks. Everybody,
hang tight, We're going to beback real soon. Go with a

(34:22):
sure thing Denver's best roofer Excel Roofingdot com. You don't pay a cent
until you're content. Time for aninsurance check up free, no obligation in
comparison call Compass Insurance. Pay toomuch your coverage at dozens of insurance companies
find out now three O three sevenseven to one. Help. You'll think

(34:43):
you're his only customer when you chooseFrank durand the real estate Man dot com
to list your home with Remax Alliancethree oh three nine two zero sixteen twenty
two news as fast as you can. Shooter's gonna help coming man. This

(35:13):
is the Troubleshooter Show. No TomMartinez, Welcome, Welcome to the show,
the only show off. It's kay. We're here too. Solve your
problems, take your complaints, justhelp you out. That's the bottom line,
to the tune of three hundred milliondollars in cash, merchandise, exchanges,
refunds. It's what we love doing. You've been burned by a contractor.

(35:34):
Maybe you think there's no way orto turn. We're gonna try to
help this one guy out. Didwe get that, Kelly, Did we
get that over to Deputy Scott,the guy that can't get the guy to
sign the lean release on that property. Yes, we did. I hope
we can get that figured out ina nice manner. And Deputy Scott,
if you're listening, let's offer tobuy this guy something. Yeah, let's
keep it around one hundred and twohundred bucks, but let's actually do it

(35:58):
if he comes through and gets itsigned. But I think that's going to
be the right approach on that one. You can always, by the way,
join us on our YouTube channel whereyou can listen to us during the
breaks. Go to YouTube and thentype in Troubleshooter Network. You can see
my guests in the studio. Wetalk a lot. In fact, Shannon,
mister Shannon, I didn't hear anyof your cracks or anything during the

(36:20):
break, So let's get you alittle lit up. I realized you quit
drinking, but you can at leastbe funny, right, Yes, thank
you. Three oh three seven onethree eight two five five. I want
to talk about something real quick.By the way, any real estate questions
you have three oh three, Actuallylines are full and I'll get read to

(36:42):
the phones. But three oh threeseven, one, three eight two five
five. See, I'm trying tobe slick right now. I'm trying to
do what we call in house inventory. I got to do a real quick
commercial. And I look down todo it and guess who it is.
It's Frank Durant. And I'm like, well, he's in studio. What
am I going to do a commercial? Even though you sit in here?
But I'm going to do it.Frank Durand the real estate man. You
need the best realtor in the Denvermetro area, you call it Frank.

(37:06):
I've used him numerous times, Martinosused him numerous times. You want the
most money for your house, youcall Frank. You want to negotiate the
best price on a house you love, you call Frank. If you're in
Colorado Springs, so do you call? You call Stephanie Thomas. I've been
representing her out there for years andyears, in years, the entire Pike's

(37:29):
Peak region. Now let's hop rightto the phones. Frank, do you
have the call screener up? Doyou see it? I do? Who
would you like to go to?Which one sounds interesting to you? Let's
go with George on the builder contract. Hey, George, what the hell's
going on with this contractor? Man? Hey, this is George. How
are you good? George? Whichis UPMN? So I think we have

(37:52):
a common con artist. His nameis Abby Schwab and Sean Schwab. They
go after they go. The namesof their company is Schwab Builders. Why
do you think they're con artists?What did they do to you? Well,
the interesting thing is I'm pulling fromFort Lrda Delle, Florida, and

(38:14):
they expanded their their their their territorynow down here South Florida. So long
story shorts. We purchased a propertythat was listed by Avi Schwab down here
in for Lorda Delle, Florida.He has several properties down here. So
we entered to a contract with AbySchwab and basically, you know he you

(38:38):
know, in addition to that,we gave him two hundred and fifty thousand
dollars that he took from us,in addition to the money that we put
in escrow. Wait a minute,why did you give him the additional two
hundred and fifty thousand that was outsideof escrow? Because for remodeling and also
to begin the remodeling of the house. It's it's always astonishing to me how

(39:04):
people hand over massive amounts of cash. Now, look, man, I'm
not trying to beat you up,and I'll be honest. I had a
guy get me for a quarter million, literally got me. He's a jerk,
and he nailed me years ago.So I get it. I've been
to where you are, but Istill find it astonishing when someone hands a
contractor that kind of money up front. I'm looking at these clowns and the

(39:25):
first thing that came up was aBBB on them. And they've got an
F rating. You know how hardit is to get an F rating on
the BBB. We had a guynamed Don Eiley who was an accountant that
ripped people off in his in federalprison. He still had an A plus
rating with the BBB not long ago. This guy has got more complaints than

(39:45):
I think I've ever seen on acontractor on the BBB site F rating twenty
one complaints in the last three years. These guys sound horrible. Where what's
your situation right now? So thesituation is that we are supposed to so
we have you know, we hadtens of thousands of dollars invested into the

(40:07):
remodeling of the home, which heallowed us complete access during the three months
that we were under contract to remodela home. So we have to so
we are supposed to close today.Mind you, when we went for closing,
mister Abb Schwab basically told the titleagent that when not closing, we

(40:31):
find out that he is underwater.He hasn't paid the mortgage for several months.
So you upgraded. Hold on asecond, you upgraded his house,
is what you're telling me with yourtwo hundred and fifty grand Yes, yes,
and he doesn't want to close.So when we found this out,

(40:51):
my wife and I were sitting nextto me. We you know, she
started doing some investigation with the Napicholas, you know down here. He just
he just how do you know they'redoing business in Colorado? I mean,
I see him on the Denver BBB. But how did you how did you
relate them back? Is that fromyour wife? Yes, my wife started
doing Regoogle research and so forth,and she seems all these reports on on

(41:15):
Hobby and his son. I'm gonnalet me really talk all these people.
Let me rephrase that question. Holdon, let me rephrase that question,
how do you know he's still doingbusiness in Colorado because he has an office
in Colorado. I'll give you hisaddress, his assist and his name is

(41:36):
Nancy. We're talking to her.Wait wait wait, wait, stop stop,
so we can actually go to aplace that this guy is associated with.
Is it like two separate is ittwo separate businesses or the same business?
As far as you know, heowns the building. He owns several
apartments in that building. So whereis he leaving you at right now?

(42:00):
In other words, he doesn't wantto close. What's he telling you if
there? Or is he totally ghostedyou? What's going on? Well,
we had a heated conversation yesterday overthe phone, basically saying that you know,
we have to close. Closing datewas today and at top of that,
we you know, becomes April thirtious, we have to move out,

(42:20):
so we're basically homeless. And thenhow much how much of the lean said
he's acquired leans He owns over onehundred thousand dollars, Oh my god,
and he upgraded dad hash. Yeah, at the top of that, he
owns he owes twentyevs. You knowwhat he's gonna do? You know what
he's gonna do. He's gonna sellit to somebody else. Well, we
have an attorney that we just spoketo, and what they said he basically

(42:45):
going to do is if he doesn'tclose by closing date to day, which
he actually hasn't appeared, that we'regonna file suits and we're gonna basically put
a I don't know what they callit, a freeze or hold on so
that, you know, so theproperty can't be sold. I wonder if
you could lean Oh, man,it's so complicated. I'd ask Brad O'Brien,
but he doesn't. He doesn't practicelaw in Florida. I'll tell you

(43:07):
one thing I do know. Floridais pretty tough man. Florida does not
like bad contractors. Florida will goafter him big time if you can.
I don't know if they have likea contractor's trust actor something down there.
But this thing's so convoluted. Iwould like to do this. I do
something, Yeah, go ahead,something. The real focus of our phone

(43:30):
call today was because he's a conartist. Yeah, and his son Sean
and Avi and uh, you know, we've been to his house down here
in Florida and his son you know, basically has a four hundred and fifty
thousand dollars Lamborghini, a Ducati.I mean he has all these toys.
He has a yacht in the backof his house, and he claims that

(43:52):
you know, you know, theymade all this money for investments. But
long story short, when we foundout that he's conned so many people in
Colorado, Yeah, so you knowhe's now you know he's doing getting now
he had down here Florida. Idon't know how this got. Who's out
who would be out here we wouldtalk to on your situation that would be
familiar with what's happening. What woulda name be, Well, show me

(44:15):
that Nancy Dominguez. Yeah, butyou said she's she answers the phone.
She's the secretary or whatever. No, that's his right hand person. I
can give you this address. Yeah, hold on, let's do this.
I want to try this. Igot to take a break, Hey,
Kelly, let's try to get her, this Nancy to come on the air
and see what she knows about it. Get the number. I don't want

(44:37):
to give it out over the airyet. But this poor guy man talk
about getting shank. This is nuts. I always wondered how people like this
still walk around. You figure you'reone You're one kind away from the wrong
person. Wouldn't you be afraid tosleep? Or wouldn't you sleep with one
eye open? Ripping someone off fortwo hundred and fifty thousand dollars, then

(44:59):
you're gonna get evicted from what youthought was your own house you put into
it. I mean, this guybetter sleep with two eyes open. I
don't know how these guys do it. I simply don't know how they're walking
around ripping people off. Let's tryto get Nancy on the phone. Hank
Tight go with a sure thing Denver'sbest roofer Excel Roofing dot com. You

(45:23):
don't pay a cent until you're contenthtime for an insurance check up free,
no obligation. In comparison, callCompass Insurance paying too much your coverage at
dozens of insurance companies find out nowthree oh three seven to seven to one
help. You'll think you're his onlycustomer when you choose Frank durand the real

(45:44):
estate Man dot com to list yourhome with Remax Alliance three oh three nine
two zero sixteen twenty two all right, three oh three seven one three eight
two five five. I'll let youknow when the line's open. Bottom line,
you've been ripped off or taking advantageof Kelly? Did we reach out
to the person over at Schwab?We did? Oo? Who'd you talk

(46:08):
to? I talked to Nancy?And what did Nancy? What did you
say? And let me catch everybodyup if you just tuned in. We've
got a guy that called He livesin Florida. He was buying a house,
apparently according to him, from Schwaband let me let me spell this
so everybody knows it's not Schwab likethe brokerage place Schwab Scchwalb Builders. So

(46:32):
he calls up from Florida. They'rein Florida and they're in Colorado, and
he says that he was buying ahouse from these guys. While they were
living there and buying it, theyput two hundred and fifty thousand in additional
money into the house and upgraded itbefore they purchased it. They were supposed
to close on the house today andthey find out there's one hundred thousand dollars

(46:57):
in leans on the house, sothey have earn his money tied up.
The guys don't want to close withSchwalb Builders, and this guy has already
dumped an additional two hundred and fiftythousand dollars according to him, and upgrades
on the house, which, bythe way, that was not very smart.
It just wasn't. But we arewhere we are. So you called

(47:19):
up and talked to Nancy, whowas in their location here in Colorado,
and I'll tell you what, wemight go visit that location. But what
did you find out from Nancy?Well, Nancy said that she doesn't work
for that part of the business forauv Schwab. That's all the info we
got. Did she tell us who? I tried to get her to come

(47:42):
on the air and just give generalinformation about what she does for Schwab,
and she basically said, I'm notgoing to do that, and so I
tried to go to her a littlebit more and she simply said, I'm
going to hang up now and youneed to speak with AUVIY directly. George,
do you have this Odd's phone number? Who's Avy? I've got it.
I'm trying to call it right now. Let's get Aviy is I do

(48:05):
you know who AVI is? George? Yeah, Abby is a person who
owns the company. Abby is isSean Schwab's father who lives out here.
Do you know do either of themlive out here? Yeah, Ibby lives
in hold. Let's try it.Let's okay, hold on, hold on,
we're going to try to get avon you. Just hank tight,
George. We'll get back to you. I want to find that out.

(48:27):
I think it's crazy, man,absolutely crazy. These guys did it for
you or did this to you?It's nuts, Eric, You've been holding
forever? What's up, Eric?Yeah, I'm trying to get scammed.
The Social Security Administration appears you're tryingto get scammed. You mean someone's trying
to scam you. Oh yeah,I got a PDF file from a Did

(48:52):
you email that to us? Isthat what I saw? I did?
Hold on, let me pull thisup. I didn't get to read it,
but I said, okay, thisone's stupid. This is actually a
horrible scam. It's so dumb,it's crazy. First of all, here's
what it says. It's from.Oh my god, I can't believe how
bad this scammer is. This mightbe the worst scammer we ever met.

(49:14):
It's from Mohammed Baisley ztpt at gmaildot com. Okay, that's who.
That's who the emails from. That'sinsane, And it says, we regret
to inform you that your Social Securitynumber has been temporarily suspended due to the
detection of suspicious and unlawful activities uncoveredin our investigation. Now, first of

(49:40):
all, what the hell? Yes, yes, yes, Shannon, what's
up? Oh god, we're gonnaget Avi on. Listen. If I
got to put you on hold,it's because I got I got someone I
got. Well, he can't hearme right now because Kelly's talking to him.
I got a possible real scammer thatknows how to scam people, of
course, to the caller. Butanyhow, this is so stupid. The

(50:02):
first thing you got to think of, man, is why own by the
way, kind regards Social Security Administration, United States of America, that's how
it signs off. Think about this. So what would that mean to have
your Social Security numbers suspended? Idon't even I mean, that's the dumbest
thing I ever heard. And Minoswill say, Hey, if you don't

(50:23):
send us fifty dollars, we're goingto suspend your birthday for the next year.
I mean, it just doesn't makeany sense. Did you respond to
this guy, Eric, No,I just Shannon, do we got him?
Hold on? I got to putyou Kelly. What happened? Did
you talk to ali Auvi? Andhe hung up on me. He's at

(50:44):
the airport. He said that heonly had five minutes. I tried to
get him to come on for thatfive minutes, and all he kept saying
is George needs to speak with mylawyer. George needs to speak with his
lawyer. My god, he's gota lawyer. George is the one that
should have the lawyer. Is heabsconding? Where's he going? Is he
on the lamb? He's ready tocatch your plane? Is he going to

(51:05):
the Caribbean? What the hell's goingon? He would not tell me where
he's going, and he was veryvague. He just kept saying that he
would need to talk to his lawyer, talk to his lawyer. Do you
does the guy even give you alawyer's information? Oh? No, of
course not. No, I'm askingGeorge, do you have any information?
No, he does have a lawyer. He has a title agent, and

(51:27):
the title agent's name is Paul Feldmanand basically Ozvy. Yesterday was on a
call with Paul Feldman, the titleagent who is basically doing the closing for
both parties, Oby and ourselves,and he basically went on as Ti Rane
call basically Chursy Mount say, howDad you schedule closing? I didn't authorize

(51:50):
it. I don't have the minyorclothes. And this is Avi. This
is Aviy, this is Avi anda top of that Abby watching George.
I know you lost a quartermill,bro, but you can't be dropping the
bombs. I'm sorry, sorry,he needs to be stopped. His main
business is in Colorado. Someone needto get the district attorney. You know

(52:13):
what I'd like to do. Ireally would like to talk to this guy
personally. I'm trying to think ofhow I want to handle this. Hey,
George, keep make sure we haveall your information, man, don't
I don't see that we have anything. Kelly, please get everything. I
want a phone number for George hislast name. I really want some information.

(52:37):
And what phone number, Kelly didyou call? Avi? Who is
apparently at Dea right now, readyto board a plane. And this is
the guy that was supposed to closeon a house with George today, And
all of a sudden they find outthere's one hundred thousand dollars in lians.
This is all according to George.George also gave him two hundred and fifty

(52:59):
thousand to do improvements on the houseso when they closed, the house would
be exactly how they want it.So now that you know, at minimum,
George is out two hundred and fiftythousand. But what number did you
call? Aviy at? And maybeone of our nice listeners out there,
and I'm being serious, can callup and see if this guy is actually

(53:20):
going to make it right? Whatis his intentions? Just ask Aviy what
his intentions are at this number.Go ahead, Kelly, seven to zero
two one eight zero three five four. That's his cell phone, And I
want you to be nice. Ihonestly, we've got to try to help

(53:40):
George out. He's in Florida.This show reaches a long, long way,
and I would love to help himout. You realize we got fifty
thousand plus people all over the countrythat listen to our podcast every single month,
over fifty thousand a month. It'sa crazy number. So we have
listeners everywhere. But here's the deal. Av You know, if you're listening

(54:02):
right now, just tell us what'sgoing on. I'm not going to jump
to conclusions and say that you area BS artist and you are ripping this
guy off, and you did takeand it seems like stole his two hundred
and fifty thousand dollars. I'm notgoing to make that leap right now.
What I would like to know fromyou a V is are you going to

(54:27):
get this thing closed and get theone hundred thousand dollars of leans that George
says is on the property removed soso he can actually close on the property
he has put two hundred and fiftythousand dollars in. I wish, I
wish this was going down in Coloradoand not in Florida. But thank goodness,

(54:47):
this business apparently is out here.Schwab Scchwalb Builders and once again AV
seven two zero be nice, benice. You heard the instructions two one
eight zero three five four seven twozero two one eight zero three five four.

(55:08):
This is where you can help us. We talk about this show media
with a purpose. This is aperfect example of that. We do not
like when people get ripped off tothis tune. Actually, we don't like
when people get ripped off at all. But this is a quarter million dollars
plus and this guy doesn't want totalk. Maybe someone out there can get

(55:32):
him to say what his intentions areand give us a call at three oh
three seven one three talk go witha sure thing Denver's best roofer Excel Roofing
dot com. You don't pay acent until you're content. Time for an

(55:53):
insurance check up free, no obligation. In comparison, call Compass Insurance paying
too much coverage at dozens of insurancecompanies find out now three all three seven
to seven to one help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance
three all three nine two zero sixteentwenty two. You know that Denver region,

(56:21):
those guys are doing so good.Listen to this or opening up a
place in Houston, which is amazingtwo hundred and fifty bucks. I'm not
even doing a spot. I'm actuallyemailing doctor Joel because I'm helping them out
with Houston. But they're opening aclinic there. When I say other places
do it for fifteen hundred a monthor two thousand, I'm not kidding these

(56:43):
guys. Two hundred and fifty buckssemi glue tide. I think the other
drug, the try whatever, isa little more expensive, but compared to
the other clinics, it's not.I hope he doesn't call Houston's location Denver
region. That could be very odd. I assume it's going to be Houston
region, but I figured i'd sharethat with people. It really is a

(57:06):
true deal. Now, if anybodygets in touch with av, we do
have one line open. I'd loveto hear from you. Three oh three
seven one three A two five fivethree O three seven one three A two
five five. I'm going to finishup with Eric. He sent me a
email from a scammer. Eric.It's like the worst scam I've ever seen.
We're gonna pause or put your socialSecurity number on hold. It's just

(57:28):
ridiculous. In fact, it's sobad, I bet no one has ever
fallen for it. What do youthink? Tell me you ran out and
got him a gift card to Amazon? Oh no, actually Apple gift cards.
You did not. If you did, I would give you the Dumbest
Person Award. That would be insane, It really would would. It's crazy.

(57:54):
Man. No I've never heard ofputting a social Security number on hold.
It's quite a ridiculous Hey, Iappreciate your call. Eric, Can
I appreciate you listening to this show. We can get him cleared up on
one three oh three seven one threeeight two five five. That leaves two
lines open. It looks like Mike'sbeen holding the longest. Lisa has an

(58:16):
issue with roaches in her apartment.Lisa, you'll be next. Hey Mike,
what's going on? Man? Goodmorning? Mark. I purchased a
vehicle from a dealership back east.It's a twenty twenty two Cadillac XT six.
Bottom line is it's been in awreck, but it's not didn't show

(58:37):
up on Carfax. It's been repaired. But I mean I I Hey,
Mike, Mike, I'm sorry,man, it's a twenty twenty two what
Cadillac? Cadillac? What xt six? Is that like a suv? It's
like the Mini of the Escalade.It's the smaller version of the Esclade.
I got you. So you boughtthis and when you bought it, did

(58:59):
you look at it it all?Or you just bought its sight unseen from
wherever you said? Not unseen?Because I was told that it wasn't in
a wreck and everything was fine,and you pulled tell that there have been
Well, hold on a second,you pulled a car fax? You did?
Or did they pull it and tellyou what was clean? Or did
you actually look at a car FAXXand it was clean? They they I

(59:22):
looked at their car facts that theypulled and that it's clean. And if
you pull one now out of curiosity, is it still clean? I haven't
done that. Now, that'd beinteresting. I would like you to do
that. But go ahead. Sothe car showed up and you talk about
an accident, How do you knowthere was an accident? You can tell
by the paint, like under thehood or somewhere no back to the rear

(59:46):
end, okay, And I don'tknow what extensive damage, but I mean
you can just tell that is itpainted on on the on the rear quarter
panels on both sides, you know, and it's obvious. I mean,
anybody can see that it's been paintedon. It's not hard to tell.
Well what else, Let let's forgetabout that. So it's a bad paint

(01:00:07):
job, and you know, itseems like it probably got rear ended or
backed into something whatever, happened.So when you call them up, what
do they say? Right now?I have not done that. I wanted
to ask you, what would youdo do I Well, you're all done,
I've there's a couple things here.I appreciate you asking me. Where

(01:00:28):
my brain went immediately was who cares? And here's why if it was painted
properly. And I don't know howmuch that dollar amount is, but it
is a dollar amount, and dependingon how big the area, long as
everything's lined up right the bump orthe trunk, everything's good. If let's
say a thousand bucks in paint wouldfix this situation, I wouldn't look at

(01:00:52):
this as that bad of a deal. If the carfax is clean. That's
why I asked you if you pulledit, because if you pulled it and
the car fax is clean, whenyou go to sell it, the car
fax is still going to be clean, unless, of course, you get
into a wreck or someone hits youor something. So I don't know if
it's that big of a deal,nor did they imply any warranty? Did

(01:01:14):
they actually tell you? And moreimportantly, is it in writing or email
something to the tune that it's neverbeen in an accident. No, No,
because all funny because it's obvious tome, like you know, to
discovery. You know that the dealershipshould have disclosed it. You know,
we did a video walk around onthe whole vehicle. It's just there,

(01:01:37):
you can see it. Okay.Besides that, though, I want that
part out of your brain. Besidesthat, do you even care if it
looked right? Or is it justbothering you that it did get repaired.
If they repaired it properly and thepaint was perfect, would you care?
I wouldn't know. Yeah, that'strue, you wouldn't know. But if

(01:01:58):
you could get it painted now,and let's say it's a thousand bucks,
would you care? Probably not,Okay, then I would see how much
it is going to be to getpainted. So other than that, the
car's in good shape, it runsfine, no issues. Yeah, it's
yeah, I had like thirteen thousandmiles on it. It's in that condition

(01:02:19):
other than it's been wrecked, youknow. And did you get a good
deal on it condition? Well?I think I got an I think it
was a fair price. Okay,yeah, well, but I mean I
feel like it could have been abetter price if I knew that it was
in an accident. Yeah, well, I mean that's too late, man.
You bought it as is. Itis what it is, and it's
not as bad as most of thecars we get. You're just frustrating because

(01:02:40):
you feel like they snookered you mana little bit. Yeah, and I
mean I just wanted you bounce itoff from you. And what would you
do, because I mean it issomething that I could take on a small
claims for the different No, notout of state. It'd be a real
pain in the ass, and youcould paint it even cheaper. Okay,
I appreciate it. You know who'swhat area town you in. I'm in

(01:03:01):
the mid South metro you know whatin Castle Rock. I've used these guys
numerous times. Just call them up, ask them or drive it down there.
They'll give you a quote right onthere. I don't know how quick
they're going to be, but Michael'sautobody. They're not on the referral list,
but I have personally used them amillion times. One of the reason
they're not on is they're so busy. It's insane. I mean it's crazy.

(01:03:23):
Michael is like he's a god whenit comes to paint and repair.
So just kind of drive it downthere. See how much they're talking about
to fix it, and I justget it fixed, because it's evident every
time you walk into a parking lotat this point and look at that car,
it's driving you crazy. So grabthat extra grand out of your pocket
and just get it out of yourhead, you know what I'm saying.

(01:03:46):
Yeah, well, thank you,Mark, You're welcome. Have a good
one man. Yeah, it wouldbother me too, it would. But
I have learned in my ripe ageof fifty two, I have learned to
take deep breaths and keep your bladoodpressure down and don't get upset, and
don't yell at contractors. And youknow, I've learned that don't don't be
the guy on Frontier that's screaming ateverybody because Frontiers trying to screw you right

(01:04:11):
there at the airport. Don't bethat guy. Mark. I tell myself
that every day, Frank, aren'tyou proud of me? Don't forget the
shucks and darn Mark, As Franksays, I am a shucks and darn
kind of guy. I'll never forgetthe first time you told me that it
had to be got fifteen years Franktwelve years, I don't know, a
long time ago. We're sitting inhere, and if you listen on YouTube,

(01:04:35):
you go to YouTube and you hitTroubleshooter Network. But if you listen
to us on breaks that way,I've been known to drop a few let's
say F bombs. I mean,we can say that, and a few
choice colorful words. I mean,you know, just a few. Yes.
I've been getting better though in myolder age. And one day Frank

(01:04:59):
is sitting here and he looks overat me during break after I'm spouting off
something and says to me, withthe most serious face I've ever seen,
go ahead, Frank, say it. I said, Mark, you're not
exactly a shucks and darn kind ofguy, are you? And I looked
at him and it took me asecond, and I'm pretty sure I said

(01:05:23):
f No, I'm not. Soit was an interesting conversation. All right,
three oh three seven one three Atwo five five roaches in an apartment.
We're going to try to help Lisaout. Maybe I'll send a deputy
out there see us. Sometimes sometimeswe go out to these apartments and in
all honesty, we don't see anyissues. We're going to talk to Lisa

(01:05:44):
and then Dave. Dave has aissue with car insurance. We can get
one of our experts on or I'llprobably be able to answer that. But
we do have two lines open threeoh three seven one three talk go with
a sure thing Denver's Best roofer ExcelRoofing dot com. You don't pay a
cent until you're contenth time for aninsurance checkup free no obligation comparison call Compass

(01:06:13):
Insurance paying too much your coverage atdozens of insurance companies find out now three
all three seven to seven to onehelp. You'll think you're his only customer
when you choose Frank durand the realestate Man dot com to list your home
with Remax Alliance three all three ninetwo zero sixteen twenty two. All right,
three O three seven one three Atwo five five. I've got breaking

(01:06:36):
news, breaking news from the FrankDuran household. So we were talking about
uh me being a shuckson darn kindof guy, and Frank was sharing some
of the words that your mother woulduse and what was what were you sharing
before uh before the Breakdore hit yourmic Go ahead, Well, Mark,

(01:06:57):
my mom just sent me a textshe wrote, she said, frank ed
word. She's my middle of namewhen I'm in trouble. I heard what
you said. Uh now what didyou say for people that just tuned in?
You said, you remember your motheralways saying stuff like I don't recollect
mark fizzle sticks, more trouble fizzlesticks or something. Then she says,
she says, I don't talk thatway now. I have alternative words such

(01:07:18):
as shazam and fiddley d fiddlely dfiddlely d, Frank duran. You were
supposed to be home by Dawn fiddleyd anybody. My mom is five foot
nothing. I'm still scared to deathof her, So I don't mess with
my mom. Man, you know, you made me think of something.
I had a friend growing up.His name was Greg Stanley and his stepdad,

(01:07:42):
okay, his name was Pat.They lived in a house. It
was five brothers and then the motherand the dad. The dad worked like
all the time, just put foodon the table all the time. The
mother was like five foot tall,maybe even shorter, and this is how
she would do it. And it'sso funny listening to this, because in
a way it's kind of sad,but it was very true, and it's

(01:08:04):
also kind of funny. It's kindof strange. So if one boy was
in trouble, she would make theothers hold them down and she'd hit him
with a frying pan. I mean, straight up, go get your brother
and bring them over here. Andthey would run like hell because I mean,
they're getting ready to be hit witha frying pan. So when you

(01:08:27):
first hear it, you think itis funny, but then you really go,
oh, man, that would suckto grow up. When you're in
trouble you get nailed with a fryingpan. Do you remember Deputy Dan?
Absolutely? So. Deputy Dan wasone of her deputies forever, and I
still play racketball with him. Buthe has a story that's crazy too.
Man. You know what he woulddo and I promise I'll get to the
phones. I'm just up against theclock. So his dad would pull out

(01:08:51):
pliers. They grew up on afarm. He was like the real deal
farmer. They had sheep and cowsand goats and whatever they got on farms.
His dad always had plyers on hisbelt. And if you were in
trouble, not doing what you weresupposed to do when you were supposed to
do it. He'd whip out thosepliers and he could throw them, you
know, thirty forty feet and crackyou in the head with them. That

(01:09:13):
is how he handled stuff. Thinkabout that, man, that's some tough
stuff. I used to get spanked. Did you ever get spank Stephanie?
Oh yeah, did you? Idid? Not a lot? Frank absolutely,
yeah. It's amazing. Kids.Now, we didn't spank our kids
maybe once or twice, and I'lltell you why, because we learned electronic
being grounded from Xbox or phones wasway better and it worked a lot longer,

(01:09:40):
so it was good. All right, everybody, hang on, We've
got a lot coming up after thebreak. Join us on YouTube. By
the way, go to YouTube andhit Troubleshooter Network. We've got a question
on car insurance roaches. Two lines, one line open, three zero three
Martino, go with a sure thingDenver's best roofer Excel roofing dot com.

(01:10:04):
You don't pay a cent until you'recontent. Time for an insurance check up
free no obligation comparison call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out now threeoh three seven seven to one help.
You'll think you're his only customer whenyou choose Frank durand the real estate Man

(01:10:25):
dot com to list your home withRemax Alliance three oh three nine two zero
sixteen twenty two. Ripped you needso you don't have run anxious as we
can show Shooter's gonna help. Come. Six is the Troubleshooter Show. No

(01:10:54):
don Martine, Welcome, my friends, Welcome to the only show that's kind.
We're here to solve problems. Sayit with me, answer questions,
take complaints, make your life justa little bit better. You've been ripped
off or taken advantage of, ormaybe you're in a situation right now you
think, yeah, something could bewrong. Here, go with your gut
and give us a call. Gotone line open three zero three seven one

(01:11:15):
three eight two five five. I'mgonna introduce everybody in the room with me.
And if you want to see him, go to YouTube dot com type
in Troubleshooter Network. You can watchhis lives. You can eavesdrop during breaks.
It's kind of a show within itsshow. Now Paul the Waterman,
by the way, the best forless You realize we got a whole house
softener from him, and it wasabout it wasn't quite half ours cost.

(01:11:41):
I think it was thirty five hundredbucks, and we had not only the
whole house water softener, but wehad additional filtration. Our water softener was
under two grand. And I forgetwhat that additional thing was called, but
it's got something to do with thecorrosion we have from our well water.
It's supposed to like, I don'teven know what it's called. I should
ask Paul what that is. Butregardless, we got quotes after he gave

(01:12:02):
us a quote on the same systemsdouble double or well almost double, like
ninety five percent higher. It wascrazy. We spent thirty five hundred.
We had other estimates at like sixtyseven and sixty eight hundred dollars. That's
why we say the best for less. The warranties are great. Paul himself
is actually a licensed plumber. It'sa great company to deal with if you

(01:12:25):
need that water softener or under thesink ultrafiltration systems, so you got that
pure drinking water, and they've gotsystems that can get rid of those poisonous
forever chemicals. They have it allWaterpros dot Net Waterpros dot netwaterpros dot net
Now Stephanie Thomas. She's a realtorand good friend in the Pike's Peak region.

(01:12:47):
If you're looking for something in ColoradoSprings Woodland Park, where how far
do you go south? I havedone a little bit in the Pueblo area,
not terribly south, blow more likePueblo West. Is Pueblo a tough
Is it a tough area to sell? We get a lot of calls up
there or from Pueblo, and noneof them seem good. I guess what

(01:13:12):
I'm saying, is is it abad area, Stephanie? Is it like
drug infested? I'll ask it,and I realize you want people calling you,
so it's I don't care. I'llstill put you on the spot.
Compared to Colorado Springs? Is ita hell hole? Let's just say what
it is? You know, youknow I can't answer that question. I
can't give my personal opinions on thisthat are the next right. I will
say, there's definitely everybody's cup oftea Pueblo may not. Is it a

(01:13:35):
lot cheaper in Pueblo? Yes,you can definitely get a lot more home.
You can. You can definitely getsome lower price properties out in Pueblo.
And that's not necessarily you know,Oh, that's not a bad thing
thing at all. Yeah, I'vesome people get homes out there that we
wouldn't have been able to touch inlike the Colorado Springs market. What is
the most expensive area in the Pike'sPeak. I'm guessing it's around I always

(01:13:56):
want to call it to Gaylord,but it's the broad the Rotten warn't so.
And I've been up there. Infact, you and Mike and myself
and Suzanne went to a beer festivalup there right by there. The homes
are absolutely stunning. Yes, BroadMoore's definitely a higher priced area. I
wouldn't necessarily the highest. There's definitelyhow much is that out there? Let's
say around the broad More your averagehome, you're easily going to go north

(01:14:20):
to seven fifty, you know,depending on the home's wor's a one five
two million dollar home. You canhave some of that out in the broad
More area too. I've seen somehomes out there that have a little bit
of anchorage that what are you wereyou going to say? There's some areas
in the north part of Colorado Springstoo, out on the west side kind
of in the foothills. You'll definitelysee some where you live, like Woodland

(01:14:44):
Park. Yes, that's a nicearea. You definitely will see some homes
start exceeding their median price or averageprice up in Woodland Park is quite a
bit higher, even than the Springs. I mean, you're you're over six
six forty six forty five and that'sa media. Yes, yeah, that's
where it averages up in Woodland Park. There we had that. You remember
years ago, I had that mountainhouse up across from where you guys are

(01:15:05):
in West Creek. The fire killedit. Man, every home burnt down
except for three. Yeah, itwas nuts, man, And I'm talking
in our little area. There wasthe Hayman fire that laid out We can
see burn scar. She was burningup a deer Jane letter and she was
a firefighter or something. A firerecall lit the whole place agent. So

(01:15:28):
she burned it up. So ourhouse we had a metal roof, and
it did not go up right acrossthe street, gone behind us, gone
across the road, gone up theroad, gone, everything gone. Worst
thing that could ever happen. Thankgod, it was just a weekend house.
Because it sucked. Man, thevalue went down. It was in
a burnout area, every tree gone. It looked like it was the only

(01:15:50):
structure and it just killed it.It killed it. In fact, that
area still looks like hell, doesn'tit. Yeah, there's there's still quite
a scar and when it rains,are man, they got flooding issues.
Definitely you're starting to see some vegetationcome back, which definitely don't have the
thick forest up there yet. Allright, Frank Duran, the real estate
man, let's talk Denver real quick. I promise folks, I'll get to

(01:16:12):
the phone. I can hear thepeople on YouTube just yelling. Get to
the calls. I will. Wegot a call for Excel. We got
a problem with roaches in an apartment. We have a question on insurance.
We got one line open. ButFrank Duran, let's talk on the same
ideas. So Cherry Hill's most expensiveDenver metro like where John Elway. Isn't
that where he lived years ago?Or Peyton Manning? Yeah that's up there,

(01:16:34):
Mark for sure. Look what arewe talking over there? It's right
down the road. I mean wetalk in five million, ten million?
I mean what are we talk Youknow what I've read somewhere I want to
say it was Russell Wilson's home waslike around twenty five million. God,
that's unbelievable. Yeah, twenty fivemillion. He couldn't even play ball.
How does he get all that?That's a whole different story. But twenty

(01:16:57):
five million? Did it sell forthat? I'm not sure if it closed
yet. I thought they did havea buyer. I could be wrong.
Uh, but that's right. Iread that. God, I always say
I think I'm doing good in life. I always say it, I think
I'm doing good, and I'm notsaying I'm not. But then you hear
of a guy that's got a twentyfive million dollar house, twenty five isn't
it. Then you hear these places, these penhouses like in Manhattan. Ye,

(01:17:23):
that are two hundred million dollars.Yeah, yeah, two hundred million.
That's phenomenal. Imagine what your HOAfees are each month. I mean,
honestly, you remember Tom's place overhere in a landmark because Tom had
a he had a nice penhouse.Yeah. In fact, didn't you guys
break the record when you sold it? We had it for a long time

(01:17:45):
for that size of unit over there. Yeah, we have, But no,
I mean you broke a record.Oh you okay, since then it's
been broke. Yeah, I'm sureit has. But but they sold it
for more than any other unit overin either of the towers. So that
size of you yeah, for thatmodel. Yeah, so and I remember
is hoa holy moly. I'm notgoing to say it, but per month
you go, my god, that'sa mortgage payment. Even if you own

(01:18:06):
it outright and don't have a mortgagepayment, you put in the fees and
stuff. Oh well, that placeMark was like walking in a luxury hotel.
And then when we did the virtualconcierge service, Oh the concierge.
That was incredible. The concier therewere so nice about it too. We
did a virtual tour. The personthat answers the door or opens the door
for you. Yeah, he waspart of our video opening the door roll

(01:18:26):
politely for the video. Oh andthey do it every day. Oh yeah,
it was amazing. So bring yourgroceries up. Yeah, it's a
really nice place, all right.Anyhow three O three seven one three A
two five five. By the way, deputy bow when we talk deputies,
if you're new to the show,what we do is we solve problems.
I might assign him to something thatwe're going to talk about here. But
he's new to the team and Iwant to welcome you. Last time you

(01:18:49):
were here, I was working onfive hundred things. I didn't get that
much time to talk to you.What is your background, man? What
brings you to us? Real quick? Well, thank you for the introduction.
Yeah, I've been in the HVACsupply business. That's last forty fifty
years. Okay, you know what, Deputy Bow I want to ask you

(01:19:10):
this. Then let's go back tenyears. Were you selling, installing,
or doing both of furnaces? Westick you whole. Nineteen thirty nine.
We started out doing service and installation, and in the late nineties we decided
to go more into the parts wholesalebusiness, where we would sell parts and

(01:19:33):
rebuild full units or what units andthe parts? Okay, so ten years
ago, how much was a furnacewholesale installed? No, just if I
wanted to buy a furnace, Yeah, furnace ten years ago, we'd be
around six hundred dollars, that's whatI thought. Installed. Ten years ago,

(01:19:55):
installed, we were getting about well, my competitors were getting about the
thirty nine hundred, forty five hundred. What were you charging or you were
just wholesaling. We did a littleof both, but then we committed strictly
to wholesale. Okay, So whatdo you think a furnace wholesale costs today?
We know ten years ago twenty fourteen, you're saying the costs around six

(01:20:16):
hundred bucks just the part, noinstallation. What's the furnace cost right now?
The same thing? Eighty percent?Whatever apples to apples. Yeah,
the new ones have different type ofnine nice speed motors. Yeah, but
they have to have some of thatstuff. I'm still talking the plane,
Jane, the goodman, the buildergrade. Seriously, how much the good
ones twelve fourteen hundred dollars? Sothey've doubled in ten years. Isn't it

(01:20:42):
amazing that a new furnace installed inyour house now by most larger HVAC companies
and I don't care who they are, and they all do a great job
when it comes to service. Ishow much ten grand, ten fourteen thousand
dollars in install it? Here's whereI'm going with that. I don't know
how the industry did that. It'sit's quite amazing, actually, is the

(01:21:03):
businessman in me he says, Wow, that's amazing. It's almost like the
entire the entire how do you putthis, the entirety of the I'm at
a lack I believe it or not. I'm at a loss for words.
But the entire group of people gottogether and set the pricing. Okay,

(01:21:29):
and there's people out there I'm pissingoff right now, But it's so much
like that, because think about that. You buy a furnace wholesale for fifteen
hundred bucks or whatever you just said, and it's ten thousand dollars to install
it. It's amazing to me.Well, Mark back fifteen years ago,
technician was probably making eighteen twenty dollarsan hour. Now for a good technician

(01:21:50):
him about sixty dollars an hour.And you almost need to be having an
electrical engineering degree to work on this. Well, not only that, think
not only that thing, the permittingand the other stuff. Think of just
the cost of insurance. We allpeople that have homes and cars. Have
you ever had your insurance go down? Hell? No, Imagine a company
running one hundred employees, one hundredtrucks. You start factoring in the gasoline,

(01:22:14):
which is way up from fifteen yearsago, thanks Biden and everything else
in the world. Seriously, SoI get that part of it, but
it's still amazing to me that afurnace can be ten thousand dollars. Now,
it's amazing as it is. They'redoing good. The good HVAC companies
are I think, very good businessright now? All right, Frank,
what's going on with Excel Energy?Actually, Frank, I am so sorry.

(01:22:36):
I am going to put you onhold because Lisa's been holding longer.
I promise Frank, you'll be up. Hey, Lisa, what's going on
with this apartment? So? I'vebeen here about six months, but I
mean as soon as I've moved myitems in or whatever, I started seeing
them, so I let the officeknow. So they've been out here I

(01:22:57):
want to say, eight times andhad different companies spray. I've even bombed.
But are they coming from? Wheredo you think they're coming from?
I mean, if I go intoyour apartment and it's just been bombed and
you know, numerous different times,there shouldn't be any roaches there. So
the question is are they coming froma neighbor's house that's a complete mess or

(01:23:18):
what I mean? I don't know, That's what I'm saying, if they're
gonna spray just me, or arethey spraying other neighbors or I don't I
mean, I don't know how they'rehow they're doing it, or you know,
they've came in and inspected to seeif I keep it clean, which
I do. I mean, Ijust don't know. Is it spotless if
I walked into your house when Ithink it's clean, Yeah, I mean

(01:23:40):
it's where are you seeing the roacheson the floor in the cabinets? Where
are you seeing them? So they'reon the kitchen counters, they're on the
walls, Like I said, sometimes, what's the name of the complex.
It's a Tuskana Apartments off of SheridanTuskana. Hold On, let me take
this break and think about what's goingon. Three oh three seven one three

(01:24:01):
eight two five five one line open. Hopefully we can help Lisa after this
break. In fact, I mightcheck test out our new deputy. We'll
see. Hold on, go witha sure thing Denver's Best roofer Excel roofing
dot com. You don't pay acent until you're contenth time for an insurance

(01:24:27):
check up, free no obligation comparisoncall Compass Insurance paying too much your coverage
at dozens of insurance companies. Findout now three oh three seven seven to
one help You'll think you're his onlycustomer when you choose Frank durand the real
estate man dot com to list yourhome with Remax Alliance three oh three nine
two zero sixteen twenty two. Allright, three oh three seven one three

(01:24:57):
eight two five five. If you'vebeen ripped off or taking advantage of,
I'll let you know when a line'sopen. Hey, I was talking during
the break to Deputy Bow and DeputyBow get on that mic. You actually
owned some apartment complexes and Lisa calledup, and of course Lisa's got problem
with roaches. Apparently they bombed theapartment. They've done all kinds of things.

(01:25:17):
How many times have they gone inand actually bombed at Lisa so they
know they they came and sprayed likeover eight times. I'm the one that
went and purchased my own bombs andthen I bombed it because oh Ray wasn't
working, because I mean they justkept switching companies in it. Just whatever
they were doing wasn't working. Andlike I said, my grandkids come on

(01:25:40):
the weekend. I told the officeyou know, do you want like if
I walked in there right now,is there roaches right now? I mean
they're not. I just killed twoon the counter. I mean, so
they're not like, yeah, Igot you at this moment. No,
but they don't. I mean Iwhen you had your apartment complex, Deputy
Bow, did you have road problems? Yes, we had, we had

(01:26:05):
some. And I have a question. How many how many units is this
apartment building? I don't there's quitea few. There's like three levels.
I mean there's it's pretty big.I mean like one hundred's like fifty units
at least one hundred. Yeah,No, there's Yeah, there's probably fifty
hundred. There's a there's a bunchof trash out there. I mean that's

(01:26:28):
probably the biggest problem they have isthat their their trust is stays piled up.
So I don't know whenever they contactthe company that can you get out
of their least are you on sectioneight or anything? Or can you get
out of your if we could helpyou get out of the lease, would
that help you? Well, that'swhat I'm saying. I had put all
my money to get into this apartmentbecause I just went through a domestic situation.

(01:26:50):
So I sold my home, whichwe didn't you know, we just
paid off the mortgage company, soit wasn't like I had extra money.
It came into this apartment. Imean, I really don't have the money
need to go out and another apartment, you know what I mean. I
don't know how we can pressure itsounds like an apartment complex with What really
is concerning is the fact and Ican picture it. The dumpster just overrun.

(01:27:14):
I mean, if they can't evenget to trash picked up enough times
to where that doesn't happen, Idon't know how. I don't know if
they have the ability, or themoney or even want to get rid of
the infestation. What your deputy,bow, what are your thoughts? Yes,
by bombing or spraying your individual apartment, you'll never get rid of them.
The key to get ridding, getriding of roaches, yeah, is

(01:27:42):
you have to talk to your propertymanager whoever, or the owner of the
property, and you have to goin and say we need every unit,
whether it's twenty units or one hundredunits, every unit has to be sprayed.
Do your neighbors have all the sameproblems? Are they complaining as well?
Well, that's what I'm saying,I don't really know the neighbors.
I mean, they're not real friendly. Like the one right here, I
don't know the one below. Thegrand kid plays with one over on the

(01:28:05):
other end. So I don't reallyknow where it's coming from or what problems
they are are not having, youknow what I mean. Yeah, I'm
saying. I mean, like yousaid, for me to spray mine,
and then wherever they're coming from,they're just going to keep coming. That
won't help. Can you talk tothe property manager or owner of the apartment
building? Yeah? Have you reachedout to the manager? Yeah, that's

(01:28:28):
why I said. I've been inthe office either, and they just yeah,
she has, and they just keepsending someone out to spray, sending
you know, I'm going to spray. So they sprayed every week. Like
I told you, I've been heresix months and they sprayed every week.
Oh my god, did they sprayevery apartment? No, they don't.
Well she doesn't know. I meanI'm at work, so I don't know.
I mean, I'm assuming that wouldbe their best folk. Let's do

(01:28:49):
this, s Deputy boat, thatthey would spray up and down. Why
don't you reach out? Why don'tyou reach out to the property manager.
I will. I'll call the manageror the owner and ask them point blank.
Yeah, let's see what's going on, Lisa, And then if they
don't want to do anything about it, maybe we can start putting the word
out there. If you live there, and really i'd like to hear.
Now, if you do live there, what's it called again? To Scana

(01:29:13):
tuscona down off Sheridan. I believeyou said. If you do live there
and have bus and the thirty sixright highway thirty six is right here,
Yeah, I got you. Ifyou do live there, reach out to
us at help at troubleshooter dot com. But Deputy Bow call over there.
Let's just see if we can't rattlesome chains. I will and maybe do
something. Hey, go ahead,least not pay my rent? Correct?

(01:29:35):
Is that correct? That was myother question? No, my god,
do not no no no, nono no no, Lisa, you're making
me. You're making me a scaredNo. You can't withhold rent. If
you withheld rent, so then II just have to li with the bugs.
That's what I'm saying, Lisa.We're gonna call over there and see
what we can do. But ifyou withhold the rent, you're going to
get yourself in eviction. That's whatyou're going to do. Right, So

(01:29:59):
I've been paying the rent. Youknow what I mean. I know exactly
what you mean. You asked,should I pay your rent? Yes,
if you don't want to get evicted, yes, you need to pay your
rent. But yeah, I,like you said, I just have to
deal with this and so I canget out of my lease. You,
well, we can help you dowhat I refer to as a self eviction.

(01:30:23):
Okay, we can help you evictyourself to where they can't damage your
credit or come after you. Thatis one way of looking at this.
But when I asked you, whydon't you move, you said you didn't
have the money really to move.So I didn't even realize at this point
that's an option. Oh, Isee what you're saying. Yeah, I

(01:30:45):
understand. That's what I'm saying,because I've put if we could get you,
if we could get you a selfhelp eviction, if you will and
help you through it, do youhave money to go to another place?
Is what it comes down to,though. Yeah, that's what I would
That's what I'm saying. I wouldhave to say for that. In the
meantime, I had two jobs andnow I just have the one job.

(01:31:08):
So I mean, I'm going througha lot of things that I I really
can't deal with the self eviction.Where am I going to go? You
know what I mean? Yeah,Well, I mean that's it. If
you can find another place, wecould definitely help you out with that.
There is legal ways to do it, but you can't just withhold rent.
There are times I've been saying thereare times you can, but you have

(01:31:30):
to do it in a certain wayor else it's not going to matter and
you're going to find yourself in trouble. So here's what we're gonna do.
I'm gonna put her on hold,Kelly, make sure we have information.
Deputy Bo's going to reach out toyou. You can give him the info
on the manager. Let's let himcall over there, talk to him and
see if we can't figure something out. You know, we get a lot
of these calls and I feel bad. I don't know what we can do.

(01:31:54):
I'm not gonna say we can getthis solved by any means, but
at least we can do is rattletheir chains and maybe find out who the
landlord is like, find out whoactually owns that building. My guess is
it's some big conglomerate that has placeseverywhere. But maybe we'd get lucky and
it's owned by an individual that givesa crap. I mean, I don't

(01:32:14):
know, but it would suck tohave roaches, it really would. And
she said every week I start thinking, man, I wonder if this poor
lady is going to get sick becausethey are spraying every week, you know,
I mean, that's a lot ofspraying. Now, Dave has got
a question on car insurance. Kevinhas an issue with a utility easement.
Frank's got a problem with Excel Energy. I'm interested in what that is.

(01:32:39):
Everybody hold tight. We got alot coming up. Go with a sure
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(01:33:03):
find out now three oh three,seven to seven to one help. You'll
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(01:33:23):
two five five, don't forget goto YouTube, go search troubleshooter network.
Okay, three O three seven onethree a two five five. I'm looking
at the lines. We got oneline open. Genesis Total Exteriors. By
the way, Mark Schamansky's the owner. He's done a ton of work at
our house. He's helping us withan insurance claim right now. But if

(01:33:44):
you need anything done on the outsideof your house, in fact, with
all that one hundred mile an hourwins last week, if you saw any
shingles on the ground or have anykind of damage, he'll come out.
They'll look at it for free.They'll give you a true assessment of what's
going on, whether or not tofile the claim with your insurance company.
But they're good, honest people.Genesis Total Exteriors three oh three six seven
nine eighty five oh nine. Thatis those guys. They are really good

(01:34:11):
at what they do. Now weare gonna go to Eenie Meenie miny Moe.
Who the hell should I go to? Kelly? I'm gonna let you
control me. I would take Haveyou taken Dave? Dave? Dave?
Dave? I have not taken Dave, Dave? What is going on with
car insurance? Sir? Yeah?How are you doing this morning or this

(01:34:32):
afternoon? I am doing great?Dave? How are you doing? Sir?
Well, I'm an old guy,so take it easy. Hey,
what's old? I work with anold guy. What's old? In your
opinion? Sixty? I love it. I love that he's sixty seven and
he's an old guy. I loveit. I cherish it. In fact,
Dragon, if you could do mea favor and kind of capture that

(01:34:55):
so I can play that occasionally whenmy partner's in Dave, what's your question
on our insurance? Okay, mywife was in an accident. She was
rear ended. She drives the twentyseventeen super Forrester, okay, and it
was hit in the right rear quarterpanel bumper area, and it was a

(01:35:15):
larger vehicle, it was like afull size pickup to hit her. Okay.
It took three weeks for their Theother person was his fault, and
luckily there was the cop right behindhim, so we got everything documented.
Yeah, that's great, so weknow that they were at fault, but
you were saying it took three weeksfor what for the adjuster their adjuster to

(01:35:36):
look at the car? Okay?What insurance company did they have? I'm
not one hundred percent sure on that, so I don't want to I don't
want to spetch you. Okay,So what's the deal there? Their adjuster
said it, and now what Okay? We just got the estimate this morning
and I haven't looked at the numberseye yet. What I'm curious about is

(01:35:59):
they went to a collision center thatI'm not real fond of. Yeah,
you don't have to use them.You can use whoever you want, man.
Okay. So I'm set up intwo weeks, I'm going to have
it looked at by a different bodyshop. What I'm curious is about,
is it some way I can tellor have somebody tell me whether there's frame

(01:36:21):
damaged under the vehicle? Any goodbody shop is going to do that,
I mean any good body shop?Yeah? Absolutely, man. The other
thing you got to think about whatyear did you say it was twenty seventeen,
and did it have any accidents priorto this? Or you the first
owner or do you know the carfaxon it. My wife actually bought it

(01:36:44):
from enterprise. Okay, did youever pull a carfax on it? Though?
No? Hold on, let metake this break. I want to
tell you something that you're going tohave to do in order to be made
whole. And I'm not talking aboutjust the proper repairs, something else.
It's very important, and I'll tellyou after this. Go with a sure

(01:37:11):
thing Denver's Best roofer Excel Roofing dotcom. You don't pay a cent until
you're content. Time for an insurancecheckup free, no obligation. In comparison,
call Compass Insurance paying too much yourcoverage at dozens of insurance companies find
out now three all three seven toseven to one help. You'll think you're
his only customer when you choose Frankdurand the real estate Man dot com to

(01:37:34):
list your home with Remax Alliance threeoh three nine two zero sixteen twenty two.
All right, folks, two linesopen three oh three seven one three
A two five five. You've beenripped off for taking advantage of III want
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(01:37:58):
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(01:38:19):
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(01:38:42):
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home Innovations dot com. Now veryimportant. I want to go back to
Dave. Dave got rear ended,his wife did and they have some damage
on their vehicle to twenty seventeen,and they bought it from You said you

(01:39:04):
bought it from a rental car company, right, Hertz or Avis or somebody.
Yeah, it was a enterprise.Yeah, I'd be curious if there
was any damage on there. Andit doesn't really matter because every accident that's
not your fault, and I'll explainthat in a second, creates another problem.
Not only do you have to dealwith the damage, but if I'm
going to buy a car, andStephanie has got a car for sale,

(01:39:27):
a twenty twenty BMW something something,and Frank has that same twenty twenty BMW
something something for sale, they haveidentical mileage, identical color. One of
them has an accident on the carfax, but it's been fixed perfectly. Let's
say Frank's had an accident and hebrought it to the best body shop in
the entire world, and you couldnever tell it was ever wrecked, and

(01:39:48):
it's perfect still, just like Stephanie'sthat has never been in an accident.
When I pull a car fax,I'm going to most likely see that accident
on Frank's. So that creates whatwe call the mini value. So his
car, even though it was fixedperfectly, and it's a strange concept,
is worth less than Stephanie's that's notbeen in an accident. And I think

(01:40:10):
we all know this now. It'scalled diminished value. You can't go after
your own insurance company. So inother words, if your wife ran into
a telephone pole, you're not goingto get diminished value. But Dave,
you can definitely go after that insurancecompany the ad fault drivers and get diminished
value. Diminished value, believe itor not, can be up to fifteen

(01:40:32):
to twenty percent. You got afifty thousand dollars vehicle, that's an extra
six grand coming out of the valueof that vehicle. That fifteen or twenty
percent, So you've got to makesure to ask for that. These insurance
companies will never cough up that information. You know what I'd like to do,
Kelly, Let's get on who's ourguys with diminish value? I get

(01:40:55):
petty details. Let's get on pettydetails, Dave. After the break,
I want to get these guys onand really explain, not just to you,
because people are in accidents all thetime. You got a couple things.
The insurance company steps up and says, yeah, it was our driver's
fault. You have twenty grand worthof damage, you know, get it
to a body shop and get itfixed. You know, that's what most
people think. They don't even thinkof the diminished value part of it,

(01:41:18):
and that can put thousands of dollarsinto your pocket. The other thing is,
Dave, you're saying you have togo to their body shop. Hell,
no, man, go find acouple good body shops and you get
estimates, and you send the estimatesto that company. Tell them, you
know, why would you want touse their body shop for? For heaven's
sake, Why would you give meone reason, Dave, why you would

(01:41:40):
want to? I wouldn't. Idon't. I don't like that particular companies.
Yeah, you know what's funny isyou thought when you called up you
might have to use them. Whywould you think that? I'm just curious
because you're not the only one,but I am curious. You have no
contractual agreement with that company, allright. The other thing I was wondering
about is is there a time limitto where I have to respond to them?

(01:42:05):
Well, you mean respond to theiroffer. There's no injuries, are
there? Maybe I'm missing something no, No, there's no injury. I've
gotten I've got a good idea foryou because quote, you're an old guy
and I'm making fun of you there. I've got a good idea. We're
going to talk about. We're goingto get our expert on. But you
shouldn't be doing this. I'm goingto I'm going to tell you like it

(01:42:26):
is. I want to ask them. It's it's going to be a few
bucks, but you're going to getthe most money and you can pick wherever
you want to get it fixed.Hold on, let's get petty details up
in the meantime, real quick,Kevin, I'm up against the clock.
What is what is your utility easementquestion? Real fast? Okay, guys,
it's uh a electric company. Wegot overheadlines and they're wanting to put
a put them into ground and theywant an even on our commercial profit.

(01:42:49):
Okay, hold tight, that's agood question, Brad O'Brien. I want
to get on as well. Ourreal estate attorney. Three oh three Martino,
two lines open. You've been rippedoff. You need help, three
oh three Martino, call us.Now go with a sure thing Denver's best

(01:43:10):
roofer, Excel Roofing Dot com.You don't pay a cent until you're content.
Time for an insurance check up free, no obligation comparison call Compass Insurance
paying too much your coverage at dozensof insurance companies find out now three oh
three seven seven one help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance

(01:43:34):
three oh three nine two zero sixteentwenty two rips you needed that? Who
you don't have? Run anxious aswe can. Shoot's gonna help. Come

(01:43:57):
man, This is the Troubleshooter Show. No Tom Martinez three oh three seven
one three eight two five five.Welcome to the show, the only show
of it's kind. We're here tosolve problems, answer questions, take complaints,
make your life a little bit better, and more importantly, help you
keep money in your pocket. Maybewe have to go after the bad contractor

(01:44:18):
that ripped you off and publicly shamethem into giving you a refund or doing
what's right. Or maybe, likein this case with Dave, they called
last hour his wife got rear endedby a car. Okay, they meaning
the other person's insurance company, wantedhim to get the work done at a
particular place that I'm sure is oneof their providers. But he doesn't need

(01:44:42):
to do that. But more importantly, of course, the other insurance company
or any insurance company, never likestalking about the minish value. You'll never
hear the words come out of theirmouth unless if you bring it up.
We have an expert on Justin Petty. He's with Petty details on it,
a referral list at referral list dotcom and just really quick justin. We

(01:45:04):
haven't talked for a while. Firstof all, thanks for coming on at
a dimes notice there? Sure?Yeah, So how often does the other
insurance company even talk to people aboutdiminish value? Does it ever happen or
have you ever heard of it happening? Oh, it's a very rare few
and far between that they'll bring itup. Yeah, why would they?

(01:45:25):
Right? You have to demand it, right? Just extra money that they
owe. Now here's one of thequestions I get a lot when it comes
to diminished value. One, youcan never go after your own insurance company
in any state as far as Iknow. Do you know of any state
where you can claim with your owninsurance company diminished value if you created the

(01:45:45):
problem. Yeah, there's there's sevenor eight states where the case law says
you can, Georgia being the mostprominent one where you can do that.
Nice fact, Colorado had some caselaw too. The problem with it is
that once that case law goes through, then the carriers submit for a policy

(01:46:09):
change to the Department of Insurance andthey exclude it. Got it, So
they normally excluded even in those stateswhere the case law says you could recover
it from your own company. Butwhen you sign that agreement or enter into
that policy with them, they excludediminished value. So therefore it doesn't matter
what the state law is. Youagreed not to go after them. That's

(01:46:30):
right. Yeah, you know what'skind of funny when you think of diminished
value. And I want to hearthis just from your perspective, then we'll
talk about Dave's case. But ifI get my vehicle repaired after an accident,
let's just say I backed into atelephone poll or something, and I
get it repaired perfectly, I usethe best body shop. In fact,
arguably the paint job when they're doneis better than the original paint job.

(01:46:54):
I guess what I'm saying, it'sperfect, the work was perfect. It's
funny how the car is worth flashStill, how do you justify that just
in your own mind? I mean, I realize why it's that way,
because when someone shopping for a carand they see it was in an accident
and they're comparing it to a likevehicle that wasn't in an accident, it's

(01:47:14):
more appealing the one that wasn't.But it's kind of crazy. If it
was repaired perfectly, why there wouldbe just diminish value? Kind of take
me down a quick road of whenthis really came about, because I don't
remember twenty years ago ever talking aboutdiminish value. How did it become so
prominent? Well, you know thehistory, services like car packs and an

(01:47:40):
auto check and things like that havehave not have not helped the I guess
what you would call the stigma associatedwith repairs there. But the reality is
that a car that's been repaired comeswith the higher risk of problems and an
unknown factor. You can't unred repairit and look and see did they repair

(01:48:01):
it right? You have to trustthat it was repaired properly. So it
comes with a higher risk and it'sjust a much higher risk purchase to purchase
one that's had any kind of collisionhistory and repair because you're not you can't
prove that it was done perfect.You know, you think you can.
That's a great point, and you'reright. I mean I thought I had

(01:48:23):
a little better argument than that,but you just shot it down. Now,
when we talk about diminish value,how do we break that down or
into simple terms? If you havea twenty ten that's got a let's just
call it a clean history, aclean carfax, and you have a twenty
twenty four that's got a clean carfax, so you basically got one that's almost

(01:48:45):
brand new and one that's fourteen yearsold. Would you assign the same percentages?
Generally? So if either of themget into an accident, we know
the value of the vehicles is goingto be way different because one costs more
or one's worth more. But whenyou talk about diminish value, would the
twenty ten maybe only have a tenpercent diminish value where the twenty twenty four

(01:49:08):
could have a twenty percent How isthat typically factored? Yeah, for sure.
The I mean there's a lot ofdifferent factors. I mean, you
can take the far extremes and lookat like, for example, a Lamborghini
versus a Toyota Corolla, both beingbrand new, they still on opposite ende
of the spectrum. And what you'rereally looking at is the difference in the

(01:49:30):
percentages are pretty similar across all vehicles. The older the vehicle gets, of
course, the less worry in yourmind. It's is typically expected, yeah,
from wear and tear, and mayalready have an accident history or a
minor bump here and there on it. So the stigma doesn't attach to the
older vehicles as easily as a newone or as a high end vehicle.

(01:49:54):
So it's the percentages are pretty consistent. But yeah, diminish value, diminish
it over time, Okay, justnaturally. So we talked about accidents and
when I'm I'm going to bring upour caller, let me lock you in
and Dave, I'm going to bringyou up to join into this call.
Justin might have questions for you.I might ask you a question. So
I got you both up. Hisis interesting and I never thought about this

(01:50:16):
before. His vehicle he got rearended. There's damage there. He doesn't
know what the carfax is, butwe're going to help him figure that part
out. Oh and by the way, justin if a car fact shows two
accidents compared to one, arguably there'sstill diminished value, not as much,
But wouldn't there still be something toattempt to go after. Well, technically,

(01:50:41):
yes, two is worse than one. You know two is you know
one is bad, two is worse. Yeah, and you do have to
look at each one. It's harderfighting, very very difficult to get a
carrier to agree to that. Okay, the typical argument because it's already there.
They already paid out, or someone'salready paid out. So now,
but here's what's interesting about Dave's AndI don't know if you've ever run into

(01:51:03):
this when you pull a carfax andyou see the registered owner or you see
where it's gone through. But I'lljust cut to the question. Dave bought
it from Hurtz. I believe itwas Hurts rental car. So he bought
a former rental car directly from Hurtzor whomever it was. Does that show

(01:51:25):
up on a car fax? Andif it did, does that affect diminish
value? Because one could argue ifI went to look at a car and
found out it was an old rentalcar. I would consider that thing was
probably beaten up over the years.It was a rental car. So how
does that factor in If you buya rental car that's never been in an

(01:51:47):
accident, but we know it wasa rental car, and then someone buys
an individual like Dave and it getsinto an accident. Is there an argue
there the other insurance company could makebecause it was a car or Am I
totally off base? No? Imean they they routinely make that argument.
I've run into that a lot.It'll show fleet on the batterbacks or it'll

(01:52:10):
show a fleet vehicle. That doesn'talways mean that it was a rental car,
but with this one being Hurts,I would assume it was. Sometimes
fleet means it was a demo carfor a salesperson at a company, and
so that's a little different. Butyeah, tragedy of the commons with the
with the rental vehicles is a commonargument that's used that, oh, they're

(01:52:30):
going to rag out the rental carand so it was already on the lower
tier and it does affect it.I do take that into consideration. I
look at whether it was a rentalcar or not, because they're just less
desirable in general, but erect rentalcar is less desirable than the other rental
cars, so yeah, it dropsit still, but not as much.
So Dave, I would like youand tell me how much you would charge

(01:52:53):
for this. Dave's Dave. They'retrying to get it fixed at their own
shop and all this other crap.He doesn't know who the other carrier is,
but anyhow, the blame is there. It's definitely the other driver's fault.
He went to whatever body shop theywanted Tom to go to, or
whatever adjuster and blah blah blah.I told him, you know, pick

(01:53:15):
a couple other body shops, goget some estimates and figure that part out.
But he didn't even know about diminishvalue. It was a twenty seventeen
what Dave superut Forrester and how manymiles roughly about one hundred and five.
So just with those real basic numbersthere. And by the way, suber
U's out here with that all wheeldriver, a big deal. I'm sure

(01:53:38):
you know that justin but what doyou think the diminished value? And we're
just totally talking now, and we'reguessing there wasn't any reported damage in the
past even though it was a fleetcar. Yeah, you probably took talking
twelve to fifteen percent of the preaccident value. Tell them where something like,

(01:54:00):
you know, three and a halffour thousand dollars, probably if the
damages were bad enough to where theyweren't just a scratch. Yeah, she's
I mean she got rear end prettygood. Now, how much do you
charge in order to get and dealwith that to menish value? I don't
see. I think you would endup whatever you charge, Dave, I
think you would make up for ingetting him more money than he's ever going

(01:54:24):
to get himself, is my point. Yeah, we're real careful about because
we charge five hundred dollars for aformal appraisal. Yeah, but we have
other options for sort of lower valueclaims that are reports that we've produced.
Sure, so we have one hundredand ninety five dollars option for the smaller
ones normally something five thousand or below. We'll go with that cheaper option to

(01:54:46):
just help, just to I loveit, so, Dave, what I
want you to do. There's acouple things, Dave, I want you
to know. And I brought youdown this road to educate the public.
More than anything but one, Dave, you don't have to use your body
shop. We are aready talked aboutit. Go to the other body shop,
find one that you're comfortable with andthey should be able to do it.
You should also be getting a rentalcar in this period of time.

(01:55:09):
And then on top of that,I want you to call Justin and talk
about diminish value, because no matterwhat it sounds like, you're gonna leave
three or four thousand dollars on thetable if you don't go after them for
that diminish value. So were weon the same page, sir? Yes,
Yes, it's all great information.Yeah, you're gonna love it,
and you're gonna love getting the check. Seven two zero. I'm gonna give

(01:55:30):
you his number, you ready,sure? Two one four two two seven
twenty one fifty four two one fourtwo two seven twenty one fifty four.
That's Justin Petty. Hey, asalways, Justin. I appreciate you coming
on man anytime. Man, Iappreciate it. Yeah, you got it,
Dave, What is that? Didyou have another question? Uh?

(01:55:54):
Yeah, Mark, thanks thanks verymuch, thanks to you. Justin.
Yeah, yeah, call up Justinand he's really good for everybody out there.
They can't remember that phone number.You can go to referral liss dot
com and just type in diminished value. You'll find him. But a lot
of times what Justin will do iswhen your car's totaled. The insurance companies,
let's just say it's whatever, andyour car is completely totaled, and

(01:56:15):
they want to cut your check foryou know, twenty five grand. Justin,
you pay five hundred. He'll invokea certain clause and fight for the
real value. A lot of timesyou'll get thirty forty percent higher. In
some cases it's absurd. They'll offeryou twenty five and you'll find out that
your vehicle is really worth forty.But you didn't fight for it. You

(01:56:36):
left fifteen grand on the table.You pay Justin five hundred bucks, you're
going to get top dollar three ohthree Martino. Go with a sure thing
Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're
content. Time for an insurance checkfree no obligation comparison call Compass Insurance.

(01:57:02):
Pay too much your coverage at dozensof insurance companies. Find out now three
three, seven seven to one help. You'll think you're his only customer when
you choose Frank durand the real estateman dot Com to list your home with
Remax Alliance three three nine two zerosixteen twenty two. Hey, I want
to tell you about doctor Grossman,the Grossman Wellness Center. You know,

(01:57:26):
it's kind of a funny joke whenpeople call up and say they're old.
It happened last hour. The guycalled up said I'm I'm old. I
don't know what to do. AndI said, well, how old are
you? And he says sixty seven. Well, what's funny about that is
Tom's seventy. And if you eversee Tom, if you go to our
YouTube and then type in Troubleshooter Networkduring the show, you'll see us live.

(01:57:48):
Tom doesn't look anywhere near seventy.He's in great shape. His muscle
mass is great. Hell, it'sbetter than mine. I'm twenty years younger.
He's just in great shape. Oneof the reasons he is is Grossman
and wellness. It's so funny.And what Grossman is doing now he's a
doctor and basically you pay him acertain amount of money depending on what you
need per month. This guy fortwo hundred and forty nine bucks, you

(01:58:12):
get the initial blood work in exam, and that includes everything the blood work
they're going to talk about supplements.You can call the doctor or talk to
him anytime, testosterone supplies, anyother prescriptions they can do. I mean,
it's a doctor. Doctor Grossman's areal doctor, and he's really good
at what he does. But hecan help you live longer, he can
help you stay in good shape.But that initial fee of two forty nine

(01:58:34):
is absolutely crazy. So if you'refrustrated with the conventional healthcare and you really
want to look at some kind ofconcierge care, please call doc up called
doctor Grossman three ZHO three two threethree forty two forty seven. What I
love is time is actually a walkingbillboard. Wouldn't you agree with that?

(01:58:55):
Frank Duran, You've known Tom forever. His shape is crazy. He's a
great hey dragon. Have you everseen the guy on the uh He he's
a bald guy, built like misterClean, and he's like seventy eighty years
old and he used to be onmagazines everywhere. Have you you know who
I'm referring to. You're not talkingabout like Jack Lalane, are you?

(01:59:16):
It might be? I don't thinkhe was a bald guy, but he
was, you know, an oldergentleman that like would swim handcuffed and throw
boats. In great shape. Now, wouldn't you say, Now, wouldn't
you say Martino is in better shapethan what, give me an age the
average sixty year old? Oh,at least at least. Yeah, it's

(01:59:36):
remarkable, and I really think he'sa walking billboard. Uh for Grossman.
I didn't mean to spend that muchtime on Grossman, but it's pretty Uh,
it really is amazing. And Italked to the doc for a while.
He's just a great guy. Imean straight up like that. Hey,
any real estate questions, give ourguys an uh house to call today?
Three oh three seven, one,three eight, two five five.

(01:59:58):
Now let's talk about Let's go backto and he's got a question on the
utilities, man, Kevin. Basically, what happened is you have power lines
that Excel has up. They wantto do an easement and bury the lines.
Right. Yeah, it's it's nota mix use develop it's not a
commercial lot we have so it's theback lot. Yeah, and it's United
Power and they're currently over and youwant to put him in the ground.

(02:00:19):
Not for our benefit. For someother street work they're doing. We don't
truthfully care. But then they're like, well we need we need to sign
this paper in My wife's like,well, you know, what's this all
about? And then after she's like, well, what do you mean you're
taking this and he's like, well, we'll give you five hundred bucks.
We're like, it's eight feet alongthe back and then eight ft up the
side. Yeah, but it's goingto be an easement. Can we get
can we get O'Brien Kelly, doyou think he's still around? Let's let's

(02:00:43):
try to get him up. Here'skind of my thoughts on it. Then
we're going to talk to the attorneyon it. I think they could take
it through eminent domain. I don'tknow how much money the value is because
once it's buried, your property isstill good. So I don't know,
but you kind of see where I'mgoing. I don't know if they have
to pay you crap, but we'regonna find out. And if you say
no, I don't know if youcan say no if they go to the

(02:01:06):
city and claim eminent domain, okay, And that's what we weren't sure,
And then we're not trying to bethinkers about it. But I mean,
once they do an even on therear on the back, this definitely that's
probably we can't pave over. Wecan't put a sidewalk over. Well no,
wait, I don't know about that. Are they saying that? I
guess if they had to get tothe lines? Are they? What is

(02:01:26):
there right now? What is thereright now? Nothing? Nothing? Because
they're overhead. No I mean no, no, no, I'm sorry.
Where the property is where they dig? Is it cement? What is it?
It's just it's just a part ofthe vacant lot. It's just dirt.
Okay, all right, hold on, we're gonna we're gonna get him
on and try to figure that out. Hold on a second man, And
then in the meantime, what I'mgonna do is I'm gonna jump over to

(02:01:47):
this called Bill. Hey, Bill, what's your question on homeowners insurance?
Hey? Well, we just gottaI was wondering if this happened to everybody.
We just got to notice that ourdeductibles going from five hundred to two
thousand dollars. Oh my god,is it just on like hail and wind?
Peril? Or what's it on?Everything? They said because of the

(02:02:08):
storm. No, but I'm saying, is the deductible tied just to those
perils or is that deductible tied toeverything? For example, fire? I'm
pretty sure everything, man, Imean that's drastic. Did you call Compass
up and ask them? Oh,I'm gonna have to be well, I've
been wanting to change. What company? Is it? Bill? Not a

(02:02:28):
good one? Who is an Americanfamily? You know what? Let's do
this. I'm running late on thesebreaks anyhow, So what I'd like to
do is, let's try to getBradley O'Brien up for Kevin, and let's
get somebody over at Compass. Idon't understand how you go. What did
he say? Five hundred guys,five hundred to two thousand. A lot
of times you have different perils.So if you have wind and hail,

(02:02:49):
that might be two thousand dollars becauseit happens a lot around here where you
know, if it was fire orother things that could be covered, vandalism
pretty much anything, an explosion,a gas leak, it wouldn't be that
high. But let's talk to Compassabout that. I think a lot of
people are getting the shock of theirlife when their homeowner's renews. Go with

(02:03:12):
a sure thing Denver's best roofer ExcelRoofing dot com. You don't pay a
cent until you're content. Time foran insurance checkup free no obligation comparison call
Compass Insurance Paying too much your coverageat dozens of insurance companies find out now
three oh three seven seven to onehelp. You'll think you're his only customer

(02:03:32):
when you choose Frank durand the realestate Man dot com to list your home
with Remax Alliance three oh three ninetwo zero sixteen twenty two all right three
O three seven one three A twofive five. By the way, Premiere
window cleaning services and pressure washing.These guys, if you have a commercial

(02:03:53):
or residential place, they'll do allthe window cleaning. They can pressure wash
those patios, those driveways, garagemake a look brand new. And if
you have a storefront or restaurant windows, those big huge windows. They do
him inside and out, just greatguys. Give him a call three oh
three five six four five five sevenfour. They actually did our house a
few years ago. Three oh threefive six four fifty five seventy four.

(02:04:16):
Or we clean windows dot c.Now I have got Brian Burns on Brian,
I don't have the call around,but I'm gonna go to you real
quick. Here's the deal. Hegot his renewal, and his renewal from
American Family went from five hundred totwo thousand for the deductible. That's the

(02:04:38):
only information. I think his namewas Bill. In fact, I know
it was Bill because he calls alot. So is this pretty normal right
now? Is everybody going up?And is that extraordinary? Or is that
normal? No, it's not extraordinary. Extraordinary is that he had a five
hundred deductible because it is just youdon't see him anymore. Two thousand is
definitely not out of the ordinary thispoint, I think mine's yeah, I

(02:05:02):
mean, and and that's more notnecessarily a requirement as much as like what
your choice has been, and ifthe insurance companies will reward you with the
higher deductible, it's worth considering,especially when you have a roof that is
is not going to have damage fromhails. Yeah, well that's why I
said, That's why I didn't mindhaving such a high deductible because if something

(02:05:24):
damage is my roof, I mean, it's catastrophic, right exactly. And
then five thousand dollars won't really matterin the scheme of what the actual cost
of the claim is. So butyeah, I mean we're dealing with I
mean people are you know, ourrenewals. We're going and calling all of
our renewals that are coming in,and you know, we're seeing rate increases
sometimes that are just astronomical, andwe'll shop it around and sometimes we'll find

(02:05:46):
a better deal. Sometimes it's bycutting coverages or raising deductibles, and we
just have to have the conversation withpeople because at some point it's what,
you know, what makes sense toyou and how much risk are you to
take on versus premium? God,it's so crazy, man, it's it
right now. It's absolutely amazing howmuch insurance is I mean, it doesn't

(02:06:08):
matter if it's car insurance or homeowners. On the commercial side, I mean,
I know you guys do a tonof commercial policies. Are they seeing
the same thing, Like, what'syour typical like a automotive shop that's got
garage keepers or a contractor? Imean, are they seeing these twenty five
percent increases too? No, thosekind of risks aren't. But if you

(02:06:29):
think about commercial habitational like let's sayapartment building. Oh shoot, they're not
just taking rate increases, they're almostnot even having they're DEDUCTI was so high
they don't even have coverage for halanymore. We get caught. We get
calls all the time. In fact, we had one today on a condo
and it was crazy, man.I mean they were talking the insurance was

(02:06:50):
going to go up like a milliondollars. I think about that. A
million dollars. Yep. No,And I mean I guess the best thing
I could. If you're thinking andsaying, how in the world are these
rates going up? It wouldn't takelong to ask a group of ten people
in the room with you how manyof you have had hail claims in the
last five years, and I wouldsay the majority would say yes. And

(02:07:14):
at some point it just can't sustainit unless you start raising rate. And
you know what that ties into autoas well? Of course, yes,
right, exactly, and the costof repairs for cars is skyrocketing. You
know what I've learned from you overthe years, which is amazing what you
guys do for us, how youreshop it, Because when our kids were
sixteen and seventeen, I think youhad us with safe Co And I'm just

(02:07:36):
man, that's so many years ago, I just don't remember. But when
then when one of them turned sixteenand got their driver's license, you reshopped
us because Safeco at the time orwhomever it was, was so high.
We got the same coverage, ifnot better coverage from Progressive at the time

(02:07:56):
because they leaned more towards young driversand Safego. But then what I found
out a few years later at switchedback. In other words, all of
a sudden have an eighteen year olddriver. What's cheaper through Safeco than it
was through Progressive? I mean,why are they constantly changing what they do?
Well, the thing is is differentcompanies priced themselves for certain riffs.

(02:08:20):
I just got off the phone withsomebody that is with USAAA, and they
have a young driver coming on andtheir rates were decent until they added the
young driver. So I shopped itaround and I found a carrier that would
do the young driver at a vehicleand their premium is actually two thousand dollars
less than we're paying before adding thekid, and it's the same coverage.

(02:08:43):
It's actually better coverage because I putan umbrella on them as well, So
it really if I could give anybodyadvice as far as when they're shopping,
the absolute necessity to shop. Whenyou're adding a sixteen year old on your
policy, you are crazy not tolook around at that point because there's just
companies that price themselves thousands of dollars. How many companies do you shop?

(02:09:07):
Like for that one you're talking about, what the whoever you said their insurance
company was, how many did youshop it to? Literally the personal line?
Yeah, because that's personal line.So one why is looking? Let's
see here, I can tell youthere's twelve twelve carriers. So you go
out to twelve different carriers, putin whatever the information on this client,
and then bam bam they come backwith bids, and then you tell them

(02:09:31):
the best bid. And of coursethe people you're rating are all high rated
insurance companies, right, Yeah.I wouldn't ever rate anybody that is a
questionable carrier. Yeah, of coursenot. I'm not. You're not going
to see me do the general orsomething out there, So no, no,
I love it, and you know, I appreciate you coming on at
short notice like that, Brian andanybody out there listening. It doesn't matter
if it's a commercial policy. Theydo that. They can even shop your

(02:09:54):
workmen's comp if you can believe thathe saved me money on workmen's comp.
They do our motor cycle, theydo our home, they do our cars,
they do our trailer, they doour RV. I don't think I'm
forgetting everything, but they reshop allthose things every year for the best price.
And the other thing Compass will dofor you is make sure your home

(02:10:16):
is insured properly so you don't endup like those poor people in Boulder that
were drastically uninsured when the fires rippedthrough there. All right, folks,
three L three seven one three Atwo five five kevin, I'll finish up
with you after this. Go witha sure thing Denver's best roofer Excel Roofing
dot com. You don't pay acent until you're content than time for an

(02:10:39):
insurance check up, free no obligationcomparison call Compass Insurance. Pay too much
your coverage at dozens of insurance companiesfind out now three O three seven to
seven to one help. You'll thinkyou're his only customer when you choose Frank
durand the real estate Man dot comto list your home with Remax Alliance three
oh three nine two zero sixteen twentytwo Hil