The Troubleshooter 4-25-24

Episode Transcript

(00:00):
Y'all ripped news. You need advice, so you don't have come running Jesus
as we can. Shooter's gonna helpcome. Man Dix is the Troubleshooter Show.

(00:22):
Now Tom Martino. Tom Martino here, Welcome to the show. Three
oh three seven one three talk threeoh three seven one three eight two five
five. Marty Mark is at themother Ship and we have a guest.
Did our guest arrive? Yes?I have not seen our guest. All

(00:45):
right, then we won't even talkabout it until he gets there. But
who's in there with you? Igot Deputy Scott, Deputy Dollar looking all
ready to holler. That's go.Thank you very much. Okay, folks,
we're talking, as we do everyday, about your problems, your
questions, and your complaints, andit's really important you call us before they

(01:07):
festered too long. We want toget on top of it. So we're
going to start with sus who hasan update. She's been working with this
roofing company. This is a doozyand Molly, I believe, is the
manager at the roofing company. AndI'm trying to find the original call Who

(01:29):
was the original caller? Sus JanetJanet from last week to Ssky went out
and looked down. Yeah, Iremember that. It's it was a mess.
Here's the bottom line. Shamansky saidthe roof was done okay, and
he said that basically the main problemhe had, as he put it,

(01:51):
was, Mark said there were justa few items integrated successful projects which is
called ISP Roofing and Construction September six, they were contracted. The initial estimate
was eighteen with supplements that went overforty and but here that's that's not unusual.
That happens once in a while.But the bottom line is when we

(02:13):
had Mark go out as just totallyindependent, he just went out and looked.
He said, the roof's fine.He said that there was a problem
with the skylights as he remembers thatthey charge or something vents or said they
charged for three new ones and rebuilttwo old ones and didn't do the third
one. And he said there weresome other deficiencies. He said the windows
were not done correctly. He wouldn'thave accepted them, and he said they

(02:38):
were vastly overcharged for painting, butthe insurance accepted it. So basically those
were the only problems that he broughtup and sus you reached out to ISP
I did. I've been working withMolly John, the office manager there,
and she completely acknowledged that they neededto finish up some painting on the it's

(03:00):
like three quarters of the house thatthey needed to work on the windows and
get the vents on Janet's roof.She's had those in the back of her
truck. Okay, I brought Janetand Mollie together to get together to get
this finished. And Mollie can tellyou what happened yesterday. Hi, Mollie,
are you I'm good. I wentout to Janet yesterday. I scheduled

(03:22):
appointment with her to go out andpaint her house and to get also scheduled
appointment to get on her roof andthen do the events that she asked and
address the issues that she's been having. We understand that her husband has been
very sick. We'd gone out multipletimes and she left not today. Her
husband was six, so everybody spokeof that. We went out yesterday.
I'm knocked on the door at thetime our trainers are there to start painting,

(03:46):
and she verbally told us to getoff her property because she did not
want us painting our house. Thatshe has done. I said, well,
do you still want us to fixyour vents? No, don't want
nothing. We're done. Well,let me ask you something. Let me
ask you something. I'm glad tohear that. You went out there and
you said you were going to finishpainting. So then we were mistaken about

(04:06):
that paint job. That job thatwas I think around five grand was not
just for the back of that onewall, No, sir, it is
for her backside of her house,her left elevation, in the front side
of her house. Okay, good, good, good. I'm glad to
hear that. So, so I'mglad to hear that. So what Mark
thought, based on what he wastold, is that that five grand was

(04:28):
just for that one wall. ButI'm glad to hear that. But here's
what I want to ask. Didthe homeowner, Janet, pay you anything
yet? You guys, No,sir, we have not received one paint
from the heart. I have beenup there multiple times to try to get
this taken care of. Did youreceive anything directly from the insurance company?
We have not. Okay, sothis up so down on her. Does

(04:49):
she think she's going to just keepthe whole check? She told me as
of yesterday. I mean she basicallypacked me. I mean I'm a resident
of the company, but basically Iwas verbally attacked and myself, my painters
were verbally attacked yesterday tour. Sheis refusing to give us any money until
she gets all of her house fixed. I said, I'm just saying it.

(05:11):
We can do your painting nowt Nope, I don't want y'all get off
on the phone. No, no, No, Here's what I don't understand.
She says she won't pay until everything'sdone. I told her she should
go ahead and pay for whatever wasdone anyway and then and then wait until
the other ones. But she won'tpay a dime. That tells me she
either spent the money or she doesn'tplan on paying anything now. Now,
this is where we find a lotof times with insurance. People get a

(05:35):
hold of money and it's hard forthem to let go of it. But
I want to know a few things. First. Did she say I'm not
going to pay you until it's done, but I'm not going to let you
finish. I heard zach words whereI'm hiring somebody else to do the painting.
I will call Power Windows to handlemy windows I said, well,

(05:57):
can I leave, bring over andget spent fixed because we've already paid for
the vents, We've already prepped herhouse. I mean, with this weather
up here in Colorado, woman inits beautiful seventy in the next minute snowing,
I can't go out and start paintingyour house if it's going for snow
the next day. And she said, nope, we are done. I
said, okay, will you pleasepay me for what is? Oh?
The gutters and there were you goingto fix? Were you going to fix

(06:19):
the window repair? We were goingto get the tape I was. I
had to step in because I'm theonly one in the company she will speed
to at this point, but ithas gotten a very nasty, even to
the point where her claim adjuster calledme and asked me, always still willing
to work on the claim about amonth ago, but let me ask you.
Were you going to refix those thewindows where you put up strips?

(06:42):
She want to let me? Shetold me no, yes, we were
willing to fix anything she wanted.Okay, okay, that's time. Remember
there was two vents that hadn't beenreplaced yet, and she was all mad
about those. She won't let themreplace those either. She was well hold
on the story was right, twoold vents and then they were going to
put in three vents. She saysshe has them in a truck and she

(07:05):
wouldn't let them install. Okay,I have everything and she will not let
Basically, she's told me to sendher the invoice for the roof and the
gutters, and when she settled out, if she owes any more money,
she's gonna take it out of whatthe roof and gut I would go.
I would immediately put a lien onthe house. Janet's being unreasonable. We

(07:28):
are experts, said there was nothingwrong with the roof. She could pay
for it, and she didn't.That's her, that's on her. She
she's looking for an excuse. NowI want to ask something, did you
guys were you were you guys goingto get ten percent of the overhead and
profit because you were doing the windows, you were doing the roof, and
you were doing whatever. The thirdthing was, did she sign a contract
allowing you guys to be the generalbecause if so, she needs to let

(07:53):
you do every damn thing that shesigned for. Guess sir, we do
have a sign contract by her.This is the thing when it comes to
the windows. This was her backwords. I said, did you give
Mike permission? That's the owner ofthis company? I said, did you
give my permission to do it?He was going to do whatever he wanted
to do. I said, no, man, I'm not saying it.
Did you give him permission? Yes? She was going to do whatever.

(08:13):
And I said, just do whateverI was doing with my dead husband.
All right, listen, listen.I know jan has gone through some stuff
with her husband and all that,but this is being unreasonable and I would
put a lien on the house.Now, sus did you ask Janet to
come on when we were talking aboutthis, We absolutely did, Kelly,
what did she tell you so,Jana? I think she declined. She

(08:35):
did decline. She was a littledistraught. I'm not really sure why,
but she just kept repeating that she'sdone with the company. She doesn't want
to come on the show. Shewas complaining that you made her last time,
Bro, that we were all meanto I was mean because I told

(08:56):
her she should pay for what wasdone properly. You know what she told
somebody literally told that you called hera thief, Suzanne, And I said,
there's no way, And we wentback and listen to the whole thing.
There wasn't anything even close to that. Look, she's so usional.
I want to help Janet. Iwant to help everyone. I really that
call when they call. But here'sthe problem, Janet. We told you

(09:20):
we sent a person out there foryou to look at everything. He said,
there's nothing wrong with that. Roofpay for it. She's not willing
to pay for what's done, letalone anything else. I don't understand it.
They went out there, we gotinvolved. They went out there yesterday
and tried yet again to get everythingfinished, and she kicks them off the
property after Suzanne, didn't she tellyou she would let them come out there

(09:43):
and finish. She said, yes, they could come out and do whatever
they want then, and then whenMollie scheduled it, it all went to
hell. Well, sorry about that. Thank you Molly for coming on.
We appreciate it. Molly. Thanks. Hey. Now, speaking of follow
ups, is a deputy chopper stillaway because Mark, you know, is

(10:11):
he had where as well? He'sin Costa Rica. Must be nice doing
training? Yeah, what kind oftraining do you do in Costa Rica?
He teaches pilots English is what hetold me, oh cool. Oh yeah,
so listen, I made that ladycry. You glossed over that one.

(10:37):
Yeah, you're right, I madeher cry. It mean to I
want to say something about roofing andall that, because we had a deal
with the solar company and a onesolar and Valor roofing and solar. We're
very upset. And they kept texting, if you remember Mark, Deputy Chopper,

(11:01):
over and over and over and overand over, saying we were unfair,
we were unfair. You know.They wanted to come on and I
said, remember I said last week, you wouldn't even let me talk about
it. You said, don't talkabout it. They're going to cause why
because he said he's coming on theair to defend himself and give his side
of the story. Well, whatI'd like to know is how do you
defend yourself when you sell someone assolar system they can't be used. And

(11:26):
by the way, I'm not sureif it's Valor's fault they sold for a
one solar, but here's the problem. They've had problems with one solar before.
I don't care what they say.And they knew about it, and
they said it wasn't one Solar's faultthat the system could not be activated.
That's absolutely false. Now I havelooked and verified that One Solar refused to

(11:54):
get the supplemental report that would havetold them the system could not be activated.
And so I'm telling you right nowthat I gave him every benefit of
the doubt at Valor Roofing. Butthe guy said he's gonna call me back
or text me on Monday, andas my calculation is, it's Thursday and

(12:20):
he did not do it. SoI'm really pissed. And in my opinion,
these people were completely ripped off byValor Roofing and one Solar and one
Solar has had problems before I cango over them, big problems, and
I am telling you, in myopinion, to avoid One Solar. I

(12:43):
don't think much of Valor Roofing either, except I have heard that as roofers
they're not terrible, they're not bad, and they're a good family. The
problem is they've aligned themselves with snakes. And if you don't like what you
hear, I have given you everyopportunity to come on the air Valor.
I told you I would hold off, and you never called me back.

(13:07):
If you think I'm stupid and I'mgonna forget about stuff. You're crazy,
and I am urging people avoid Valorroofing when it comes to anything solar,
and avoid one solar. And ifsomebody is selling for one solar, tell

(13:28):
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(13:56):
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(14:22):
zero sixteen twenty two. Hi TomMartino, your troubleshooter three O three seven
one three talks seven one three eighttwo five five tell my god, looking
at ryne one, do we trulyhave you? You served him? Uh?
The other day? We take chancetrilling out right now? The affida
fit of service? I served aI think the guy told me his name

(14:46):
was Wan. I could barely understandhim, but he was Jeff's employee up
there at chance? Is it chance? Is this an old problem with Jeff
Jolliffe or a new one? Isthat I can't believe that one big,
fat, ugly, lying, cheatingfool can rip off this many people a
chance? What's going on? Hey? So I uh, I contacted him

(15:11):
like and March March twenty seventh.Let me ask you something. Hold on,
do you live on another planet thatyou could not just put his name
into a search engine and see allthe problems he's had. And how did
you find him? Here's what Iwant to know. Where did you?
Where did you see him advertising?We rip you off? I mean,

(15:33):
where did you find him advert Howdid you even find him? Yeah?
No, he's on Facebook Messenger andhe's in a bag a name and so
wait wait wait wait he's on FacebookMessenger and he advertises on Facebook Messenger.
Yeah, on Facebook market and goingto say market what okay? What name

(15:54):
is he under? He's and thenlike when I did some research, Wait
wait wait what what name? Ineed to know the name? What folly?
What is he Xander's Folly? Ihave no idea what he said?
Wait wait wait wait he's advertising.First of all, Who's going to go

(16:17):
to an auto shop called Xander's Folly? Are you crap? Is this a
joke? Right now? Did Markput you up to this? So he?
Uh, that's that's his meed thathe's using. He's using the shop.
That the name of the shop he'susing. It is called mountain View
Transmissions and Gear and Johnson Colorado,mountain View. That's where Mark went,

(16:38):
mountain View Transmissioning Gear. That's hishideout. Okay, but but he but
the name he used was Xander.Okay, So well I would too,
because if you google Jeff johll ofj O L L I F F E,
one of the first things that comesup is his ugly mug on sleeves
brigade dot com. All right,so you went to mountain View, no

(17:03):
fault of your own. You foundhim on You found him on Facebook,
and now, thank god, Facebookwould never do anything to get ripoffs off
of there. Ever, let meget me. He was advertising and gave
you a quote on a new transmissionfor around eighteen hundred bucks, which is
probably five times less than anybody.No, he was advertising to rebuild mine

(17:26):
that had pulled out some also,and how much? How much did he
say he was rebuilding? How muchwas it for? He was just going
to rebuild the transmissions at thirteen hundreddollars half of front, half of the
job was finished. Let me askyou something. Did you did he actually
did you actually take your car tohim or truck? I just took him

(17:47):
the transmission away. I pulled thetransmission out myself. Oh good, at
least you have your vehicle. Yeah, the transmission is probably honest. And
anyway, did you have to payup front anything? Just half of front?
Set a part? How much didyou pay up front? Seven?
I didn't have a fifty on me? Why? Why? Just I have

(18:10):
to put this out there. Thisdrives me crazy. I can even understand
a little bit if it's like windowsfor your house and having to pay something
upfront and stuff like that. Butfor the life of me, I have
never been to an automotive shop anytimein my life where they asked for any
money upfront. Why would you givethis guy you never met, seven hundred

(18:33):
dollars for a transmission that he didnothing too well? He said it was
for parts, and I, uh, I just thought of a smaller business
and maybe, you know, shedidn't have all the cash. I thought,
maybe like a side hustle way you'redoing, Oh, it's a hustle.
Find out his name then, orwere you still calling him Xander?
He I asked him his name atthe shop and he said Jess. I

(18:56):
thought that was kind of weird,and I asked him and he says,
as like his friend or son's Facebookor whatever's. And I looked at the
Facebook. It down his real accounton his friend with the Vander's profile on
t I'm Jeff Johoff. And thenI saw that that guy was posting more
Transitions Rebuilt. But he has likethirteen listings on there, and I googled

(19:18):
his name and that's where I foundall these articles because are the only ones
that I seem to have written reviews. In my opinion, this is the
biggest thief I think we have seen. He just doesn't care Tom. This
guy is unbelievable. Well, heshould be arrested. We really need to
get him arrested. Amazing, he'swalking around as many people as he screwed.

(19:40):
He's so chances. What's your yourDid he ever do anything for your
transmission? When did you drop itoff? In March? March twenty seventh,
and then you just kept to makeenough excuses not to drop it off
or give it back to me.We scheduled four times to me any kind
of excuse for every single time.That's when I got frustrated and kind of

(20:02):
showed frustration that he lest me onred for two days, and then I
showed an article that I found andthen he finally started responding and he says,
I'll have it to you by Monday, and I was like, I
wanted tonight and that this is today. I messaged since and I said,
I want my seven hundred dollars inmy transmission corps back or you're not going
to get it back. You're notgoing to get it and you've just a

(20:23):
chance. Let's just tell you thetruth. I'm not happy about it,
but you've you lost your money andyour transmission. Yeah, so I'm kind
of thinking too, my dad,he's never well how about this? He
has never come through for anyone.How about that? Why don't you go
down and file the paperwork? AndI don't mind going up there once a
week and suing this guy or servingthem, so honestly, you should do

(20:45):
it. I'm staring at one righthere. Let's get judgments against him.
Yeah, Mark, years ago,years ago, when years ago, when
we had a hot tub dealer whodid stuff like this years ago, he
actually got so many judgments that wegot a rid of execution to go in
and confiscate all of the inventory andtools if you got to. If you

(21:11):
if you get a look at hisshop, there's nothing to take. Man,
It's like it's a storage unit.Hey, by the way, didn't
that throw maybe a few more lightsup, a few more red lights when
you showed up seven hundred bucks inyour pocket and you're dropping it off at
a storage unit? Well, whatmade me think it was okay? He

(21:33):
had he did have like a lotof tools and the tools to perform the
work. It looks like and I'mbeating you up so other people don't do
what you did. Man, that'sthe only reason I'm doing it. I
feel for you. And if youget the paperwork filled out with small claims,
I don't mind helping you on whatyou need to fill out. I'll
go serve the guy again. Allright, I can look into that in

(21:56):
time. You realize why I haveno problem serving them all the time?
Right? Why is that mark?Because BUCkies is right next to him and
I love buckets. Yeah, sochance you're not. You know you're not
going to get it right. I'vekind of accepted my loss, my service
sager. Where I work. Iwork at a dealership. He was telling

(22:18):
me that I have a I shouldaccept the loss, so, you know,
so that's kind of what I'm hoping. I told him that, you
know, it looked like it wasa legit shop because you had all these
other transitions. I'm just guessing thoseare all the other people we scanned,

(22:41):
and there's a way on the floor. Dude, you got lucky you didn't
bring your whole car there because Tom, what could have happened if he actually
brought the vehicle? Well, I'lltell you what would have happened. What
happened a million times before, andthat well not a million, but every
time we've heard you take it thereand it's stolen, your vehicle is stolen,

(23:04):
or when you aren't work makes thevehicles secure. Yep, so you
read all of that. Did yousee did you see Sleevesbrigade dot Com?
Yeah, that's where I think technologyis. Yeah, I'm really sorry,
man, it doesn't It takes fiftyfive bucks to sue him in that county

(23:25):
man. And once again, Idon't mind helping you with the paperwork part
of it and pointing you in theright direction, and then I'll go serve
them. But time's right. Ifwe get a bunch of these lined up,
I mean, at some point,people are going to know he's a
scumbag, right or is it justthe numbers? Tom? People move in,
they have no idea and they getripped off. Well, Mark,
I think we pretty much put JimWeeze forty fourth Auto out of business.

(23:49):
I mean he would he retreated upto some shack up north and we don't
hear anybody getting ripped off. Rememberwhen he came on and said, oh,
I'm sorry, I got cancer.Then we find out it was all
be Yeah, he said he wasdying. His mom died or something.
Which is it? Wait is thisJeff Jollis? Yeah, Yeah, he

(24:10):
had about six moms die. Ithink so that's because It's kind of weird
how he just typed it again forthe same excuse, not to deliver the
Hey did you go on that Facebookmarketplace and let people know? Yeah,
I pushed on my community pitch I'mpart of on like I live in Greeley,
so I post on that. Mygoal is to at least get him

(24:33):
out at Colorado. There's no waythis guy is ever going to be reformed
and not rip people off, inmy opinion. But if we could just
push them a little further north intoWyoming, we'll be good. If you
remember Mark, years ago, weran out of We ran right out of
the state Rocky Mountain Radar. Doyou remember them. Yeah, they claimed
that they had such a jam radarand lasers they could jam him. I'll

(24:57):
never forget that guy. I meanit was such a rip. I think
you did that one on not Fox. Who were you on before there?
Seven? Well, no, Iwas on four and then I was on
Fox. I did them on both. I think I also did it on
Uh of course on radio. I'vebeen doing it for years. Then he
finally left the state. Yeah.Think about that business model. You basically

(25:22):
sell it. You put it onthe front of your car. And your
stealth. If the cops can't getyou, no radar will detect it.
It's so crazy, it's crazy,but people would buy it and they absolutely
do nothing. It is absolutely zeronothing and his I just looked at Rockymountain

(25:42):
Radar dot com. It says,listen to this, never get a speeding
ticket or we pay for it now. How can this person ever, how
can they still be in business?My god, how can that be?
They're still in business? Oh goodness, we got more coming right up.

(26:07):
Go with a sure thing Denver's bestroofer Excel Roofing dot com. You don't
pay a cent until you're content.Time for an insurance check up free,
no obligation comparison call Compass Insurance payingtoo much your coverage at dozens of insurance
companies find out now three oh threeseven to seven to one help. You'll

(26:29):
think you're his only customer when youchoose Frank durand the real estate Man dot
com to list your home with RemaxAlliance three oh three nine two zero sixteen
twenty two. Hi Tom Martino,You're troubleshooter three O three seven one three
talks seven one three A two fivefive. Ronald is back he has a

(26:53):
problem. I told him to goto stand the HOA man to get some
input. What was his deal?Edenbrook apartments, Hey, Ronald, why
don't you, for our listeners tellus the problem so we can start looking
for your original call. Okay,Uh we called and what it was about

(27:17):
was the we were trying to uhget put a new a new president and
h o A members in place.You wanted to know the procedure because you
thought the people were kind of notbeing straight. Yeah, they were crooks

(27:37):
and they are and they're steel crooks. I mean, and I think when
I tell you what's going on now, you'll when did you When did you
first call us? I'm looking foryour original probably been it was about last
year about three of the three differentpeople done called you and it was Eden.

(28:00):
It was Eden, right, EdenRocker, Edenbrook exactly. Okay,
go ahead, let's let me hearabout what happened then. Well, okay,
uh Stan came in. He helpedus get a new board, and
we did all the things you toldus about doing the flyers and uh you
know, putting them on doors andtrying to get all the people together.

(28:23):
And we did that and we finallygot a new board. But now what
happened and we I'm really hold on, I am really happy you were able
to do that. It was afight, it was a real battle.
We went through it. Okay,then what and well then we uh we

(28:48):
got a new president and the managementcompany forced us to keep two of the
old board members. They wouldn't letus have the election. Well there,
they don't really have that power,so okay, then what they don't but
they forced this to wear. Wellthen that's because now that's a lot of
buld. But anyway, then whathappened, I know you, but that's

(29:11):
what happened. And then what happenedis they kind of got the new They
somehow they got the new president ontheir side. And now what they're doing
if they're suing, well, atfirst they're doing a restraining order and then
they're gonna sue us saying that wecan't do meetings and we can't do wait

(29:36):
wait, wait, wait, arethey saying that the new HOA is not
official? Well, yeah, they'resaying that they're official. But what they're
saying is that we that with theway we went about it is we had
harassed people and made them do whatthey wanted. And so what the new

(29:59):
and we voted at out the managementcompany and the board, but they made
us keep two of the old board. I get it. So, but
but if you only kept two ofthe old ones, how many new ones
were in there? Well, therewas fond But now the president he kind
of the new president, he kindof switched over to the service plus side,

(30:23):
which is the management company. Isthat because you think, well,
that's very strange that all of asudden he would switch over. Oh it
was like one day he just switchedover. Oh did you check his bank
account? No, we have it. But what they're doing right now is
they say, we need a newroof. So the management company made them

(30:49):
up a company called lib that's dothat new roof. And they're going to
do our new roof. And youknow, we still haven't. We were
going to do an oddit because theyborrowed. Are you on the board right
now? Not I am, I'mnot, but I'm with some people that

(31:12):
are two of the people that arestill on the board. Okay, but
listen, here's what I'm asking man, I don't want to hear this whole
story. I mean not that I'mnot interested, No, no, no,
it's not that I'm not interested.I'm just saying this is too disheartening
to hear every little detail. Ijust want to know this. You still
have the power as an HOA tofire the management company. And that's true.

(31:40):
But what happened is they the newpresident did a new election. They
did it. They didn't take avote, they didn't do anything. They
just did a new vote, andthey claim that people voted the management company
back in. Okay, listen,listen, listen, I gotta take a

(32:02):
break. Hold on. I'm justyou know what I'm hearing. It sounds
like a bunch of dumb rocks beingtaken advantage of. And I can't fight
stupid. I'm not kidding, bythe way, hold on, Ronald,
just hold on. Oh go witha sure thing Denver's best roofer Excel roofing

(32:25):
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(32:49):
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(33:12):
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I can't make people do the rightthing or basically figuratively kick people in

(33:42):
the balls when they should be.And I don't know how else to put
it. I am so pissed offat management companies. When they told him
you got to keep these two boardmembers, and when they told and when
they finagled another election to get toget elected back in to run Edenbrook Apartments.
I don't know what to say,Ronald, when you guys let them
do that. When you say theyforced you, they did not force you.

(34:06):
Somehow that there's no way that amanagement company can force people to do
anything. Okay, they were BSDinto doing it. So I can't help
you anymore. I want to helpyou, but I can't. You guys
need to pull your money and geta damn attorney and get rid of this

(34:29):
management company. But leave the nameof the management company for me, please,
because I would like the name ofsomeone who told you go with a
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(34:49):
comparison, call Compass Insurance paying toomuch your coverage at dozens of insurance companies.
Find out now three O three sevento seven to one help. You'll
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sixteen twenty two rip. You needad By so you don't have, you'll

(35:20):
come running just as fast as wecan. Shooter's gonna help come manx.
He is the Troubleshooter Show. NowTom Martine, Hello, I'm Tom Martino.
Welcome to the show. This hourbrought to you by Frank darand the
real Estate Man dot Com. He'lldo an evaluation of your home and analysis
free for the asking to let youknow what it will sell for on the

(35:43):
market, even if you're not gonnalist. He'll do it as a favor,
a complimentary service, Frank Duran,taking into consideration all elements. Frank
durand the real Estate Man dot Comthree oh three nine two zero sixteen twenty
two. Our guest did arrive.Mark will be talking to him a little.
And that's uh premiere And by theway, it's Premiere window cleaning at
pressure Washing always get it wrong.We clean windows dot co. That works.

(36:07):
By the way, Tyler, Iwanted you to know. I looked
at that old URL we got foryou and it still works. It still
goes to your website. We cleanwindows dot co. It's nice and easy
to remember. So let's go tothe phones. And I want to talk
to Charlie real quick, because hecalled yesterday wanted to know about cost segregation,
and I did look it up,by the way, and I did.

(36:28):
It's really an easy but complicated topic. Charlie. You were approached by
someone who wants to do this foryou. Is that right? Correct?
Correct? Okay, Now they reachedout, they reached out to me.
Go ahead, thumb all right.There are accounting services that will do it
as part of their service. Doyou have a commercial building? Two of
them? Okay? And do youhave an accountant? No? Okay?

(36:53):
How do you do your taxes foryour commercial Do you rent them out?
And we rent them out and I'vegot a bookkeeper and then we just well,
I should say it. Our accountingis online. It's online. Do
you do depreciation of your building?No? Wait a minute, you've never
depreciated it. No, we justacquired the two buildings in the last few

(37:15):
years, so it doesn't matter.Let me, you should have been depreciating.
Let me explain to you what happenswhen you don't depreciate a building.
Okay, when you go to sellit, You're gonna this is crazy.
I'm going to explain this to you. Buildings can be depreciated on different schedules,
right, that means a chunk ofthat building is written off every year.

(37:38):
You understand that concept, right right, correct? Yes, and in
an accelerated depreciation you can write itoff much quicker. Now I don't know
those particular schedules for that for thecommercial building, but they can be written
off either quickly or long term.But they must be depreciated. Let me

(37:59):
tell you why I say they mustbe depreciated. If you do not depreciate
those buildings and you have not doneit in the past, Let's say you
say to yourself, I'm not goingto depreciate it. I'll just keep it
the way it is, so whenI sell it, I have less of
a gain. Okay, I don'tneed the deduction right now, so I'm

(38:20):
not going to depreciate it. Solet's say you have a one hundred thousand
and now I'm using fictitious numbers,a one hundred thousand dollars building, and
I'm going to depreciate it over tenyears at ten thousand a year, but
I'm not going to do it.I'm supposed to, but I'm not going
to. So let's say that you'vehad that one hundred thousand dollars building and

(38:42):
you've been you did not depreciate itfor ten years. Okay, so you
four you did not depreciate fifty thousanddollars of it. The government will assume
you did, and no matter what, your basis will be lowered by fifty
grand, No matter what, it'sgoing to be lowered, and you will

(39:05):
have that gain in addition to yourother gain. So people think by not
depreciating a building, they're going tohave less gain when they sell it.
No, you will not. Okay. So first and foremost, can the
bookkeeper and get an accountant, becauseshe or he should have told you this.

(39:25):
Okay, you should have been depreciatinga commercial building. Now you need
to go back and do amended taxreturns for the years you did not take
depreciation. Okay, okay. Now, next thing accelerated or what they're calling

(39:46):
cost segregation. What that is,it's a fancy term of saying this.
If I have a commercial building andpart of that commercial building has generators in
it, or part of that commercialbuilding has other stuff in it as part
of it, I can segregate thesecosts and depreciate on different schedules different elements

(40:15):
of the building. So I mightbe able to get more right off per
year than a straight line depreciation ofthe building. Does that make sense?
Yep, yeah, definitely. Nowyou do not need a special firm to
do this for you. Okay.I don't even know why anyone would get

(40:35):
a special firm, because when theIRS says, hey, I don't like
what you did, someone better bethere to understand and explain to them why
it is okay to do right nowcast segregation without even knowing what it meant.
I never used the term. Ihave done it before on my commercial
buildings. We have written off componentsof the building in the past. Now

(41:00):
here's what I want to tell you. An accountant should be able to do
that. Okay, you just sayI want to segregate some costs. I
want to break out some other thingsand appreciate them. Now, as Mark
said, they have to be ableto defend it. So a lot of
times what you have, like,for example, these people offering to do
this for you, I am surewhat they're going to tell you is they

(41:22):
want to take a portion of thatthey save you, right, Is that
what they're saying to you. Well, they're saying it's a flat fee,
but it's anywhere between three to fifteenthousand dollars. Yeah, and I would
say, no, that is that. I don't think I pay that for
everything my entire accounting, I meanof everything I own. So I don't

(41:45):
even know why why you would.I mean, that's the most expensive thing
I've ever heard. I mean,so right there, No, don't do
it. I don't. In fact, you remember these in the beginning there
we heard all of this advertisement.What was it the IR that that these
credits, these COVID tredits big it'sscrewed too well. Everyone got ripped off

(42:09):
because these people were saying, we'regoing to do this for you, and
then we only take a certain percentageof what we recover for you. And
they never recovered it because the governmentcame back and said, wait a minute,
you can't recover this, and ifyou do, you have to mend
your taxes and the deductions you takeyou have to put back in. I
mean, it's a long story.But these IRC companies that were advertising,

(42:30):
they're all gone. R They're allgone. Where do they mark erc erc?
They're all gone, every one ofthem. And it was the I
wouldn't do the commercials because I knewit was wrong. I knew it was
going to sting people. It waswrong and it and those people got stuck
holding the bag. They got auditedin a lot of them. I mean

(42:51):
they put them out of business,that's right. And they paid those fees
and they'll never get those fees back. So that's the I R S a
bankruptcy doesn't even get rid of thatmoney. Yeah. So right now,
I'm telling you, Charlie, don'tdo it. It's that easy. Don't
do it, not for that fee. No way, no way would you
do ever pay that much money.They're not going to save you that much.

(43:14):
Yeah. So I think what they'retelling you is, I think what
they want to do is take aSection one seventy nine, which is a
one year depreciation of a lot ofthe things in the buildings. And they're
saying that'll get you a lower taxburden and a will. But it may
not be correct. And here's theproblem. It's too expensive. It's absolutely
too expensive. Accountants don't charge that. I mean they charge even by the

(43:37):
hour. They don't. You'd haveto. You'd have to have one hell
of an accounting bill to pay fifteengrand for something like that. I mean,
I don't even know what the hell, you would do fifteen mark.
You know what accounting fees are.To imagine how many accounting fees we can
get for that, I mean evenat a high rate, at a high

(43:58):
rate, it's just it's hours andhours and hours of accounting. Forget it.
Kelsey, what's going on with you? Kelsey? Hello? Kelsey?
What's happening? Hello? Hi?What's going on? Kelsey? Hi?

(44:19):
We have a commercial insurance claim wewere making. And what was it about
hail damage or what? No,the truck was stolen? Oh okay,
so your truck was stolen. Andis this a commercial or an individual truck?
It is a commercial, okay?And what happened? What went wrong?

(44:44):
The truck is worth roughly eighty fiveninety thousand dollars and the insurance is
telling us they'll only pay us outfifty one and cover the truck and not
are attached equipment that should have beenin the policy? Was it in the
policy? Though? Disappear? Whenyou say magically, it can't magically disappear

(45:07):
because you have a copy of yourpolicy, you're right. But we've always
had the task equipment in our previouspolicies, and then when we bought our
new trucks that had gotten stolen.Oh, when they renewed you, they
didn't put it on there. No. And the only thing they can tell

(45:27):
us is, well, you didn'tlook at your declaration page. Well,
we assume we didn't change anything andit's still the same. I got what
you're saying, Kelsey. I knowwhat you're saying. You're saying, hey,
why would we have so they neverpointed out that this time we're taking
off the extra equipment. No,they never did when we change Now,

(45:47):
But let me ask you another thing, Kelsey. Is this the second time
a truck has been stolen. Yes, but it is different insurance companies.
No, I understand that. Butis it the same insurance agent. No?
Well then why would you assume thatthe new agent would do the same

(46:09):
thing that the old agent did.That doesn't even make sense to me.
The policy should have never been changedwhen we were in contact with our But
you said you got a new company. Here's what I'm saying. You said
the old truck that was stolen wasunder a different insurance company and a different

(46:30):
insurance broke. Oh, we hada different truck that was for personal use,
and then we have our commercial truckthat is for work. Okay.
So when we bought a new weldingtruck and had the old one dropped off
the policy at the new one,everything stays the same. Does that mean

(46:52):
oh yeah, so you were actuallyjust replacing the old truck with a new
one. Yes, and the oldtruck did not get stolen. No,
okay, so when you got it, I agree with you. So when
you bought a new commercial truck,you had it switched over to the new

(47:14):
policy. I mean you got anew policy, but they changed things on
the new policy without telling you.Yes, all right, that sounds weird
pass equipment. No, No,that sounds weird without them telling you.
It's kind of like they snuck itthrough. I get what they're saying.
You should have read the DEX page. I want to get Compass Insurance Group
on to talk about this. Holdon three all three seven, one,

(47:37):
three, eight, two five five. This is a good topic and we
really need to explore it. Denverregendot com. Remember they have Semaglutide two
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insurance companies find out now three allthree seven seven to one. Help.

(48:21):
You'll think you're his only customer whenyou choose Frank durand the real estate Man
dot com to list your home withRemax Alliance three all three nine two zero
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(48:42):
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Hey Jeremy is with Compass Insurance Group. I have a question, Hey Jeremy,

(49:06):
so if I had a commercial truckwith you guys, and I bought
a new one. And I so, this commercial truck has let's say,
welding equipment on it, but thetruck is insured with you, and you
guys have been insured. You havebeen insuring let's say, the welding equipment

(49:28):
and the truck in the past.And I got rid of it and sold
it and got a new one.And I tell you, hey, man,
I got a new welding truck.Would you write me essentially the same
policy? Would you have a discussion? How would that work? Jeremy,
Well, if you had an activepolicy, we would typically just replace it.
And would you replace it with thesame stuff. Here's what happened,

(49:49):
and I need to know if there'sanything she can do about it. Kelsey
bought a new commercial truck and gotrid of the old one. The agent
gave her the policy, and shewent about her merry way. That new
truck was stolen. And now she'sfinding out on the DEX page that just

(50:12):
the vehicle was covered. Now onthe previous truck, Kelsey, the truck
was covered plus what else? Plusall the attached equipments and what kind of
equipment The welding machine, torches leaveshand. Okay, now on the previous
truck, you're positive it was allcovered. I am one hundred percent positive.

(50:37):
And this agent took this agent orbroker took it up. What was
it? What insurance company is it? It's LSI Insurance Agencyattle Wand or Colorado.
They took it upon themselves to writeyou a new policy with different coverage.

(50:59):
Yes, and never pointed it outto you. Same company, same
insurance company. Yes. No,what we mean is the underwriter, not
the agency. Was the underwriter adifferent company? Truck? No? No,
the same Oh, everything was thesame except the coverage. Well that's
where to me and Jeremy. Isn'tthis why you guys have Arizona missions?

(51:23):
Yeah? Yeah, there is.And how long was the loss after you
added that new vehicle? We itwasn't even the loss. We replaced.
We sold the old truck in twentytwenty one and added the new truck in
twenty twenty one. The truck wasjust stolen on April nine. So you

(51:47):
actually renewed that policy once again,didn't you. Yes, we've okay,
we've used LSI through twenty fourteenth.No, I get that. And they
said to her, Jeremy, sosad. Too bad you didn't read your
DEX page. Yeah, and thisis a tough one because on the one

(52:12):
hand, obviously they have an obligationto properly ensure her, and if she
has these coverages, you would typicallyerr on the side of making sure the
new truck had him or verify thatstuff. You wouldn't just leave them off.
So it sounds like that was probablya mistake. But Jeremy, other
hand, go ahead at some point, you know there is I mean it's

(52:37):
if it's three renewals, there's gotto also be on the other hand,
where you know what your coverages are. So this is a tough one.
Jeremy, I want to ask aquestion because I think I know the answer.
I don't think insurance brokers have afiduciary responsibility to their to the consumer.

(53:00):
No, they do have. Thereis a fudiciary responsibility. Wait would
be different, Are you sure ofthat? I'm I text we just bought.
Whenever we buy a new vehicle,I text Brian or I text Jeremy,
Hey, here's the picture of theVINT number. Make sure you get
this added on. If they didn'tadd it on and I could show that
text, Jeremy, wouldn't I becovered. Well, that's more of a

(53:24):
binding thing where you're what you're talkingabout. I mean, if you text
me and said, hey, wehave this, let's not talk about the
binder right this minute. I justneed to ask a question. Are you
telling me then, Jeremy, AndI'm not giving you a hard time,
I'm just trying to understand this.I thought insurance brokers truly represent the insurance

(53:45):
company. I'm not saying Compass does, and I'm not saying Compass doesn't bend
over backwards for their customers. ButI thought, in a legal sense,
you are representing the insurance company anddo not have a fiduciary duty to the
customers. But you say you do. Well, you might not have it
in the same sense as like afinancial planner. But if you text me

(54:07):
and say, hey, I needto add this vehicle, and I text
you back and I say great,or get it added, and then I
don't, that's definitely my problem,not you know, I mean, but
at some point that goes on tobeing the insurance problem. So it's you
know, after three renewals, there'sgoing to be an expectation that you also

(54:29):
understand your policy. And that's whythe question of how long after you made
this name something off the new policyand two weeks later there's a claim that
absolutely is going to be our problemversus you know, you can make the
argument after three renewals that responsibility isgoing to go over to the insured at

(54:51):
some point. Well, this isthis is an odd one. I because
I understand that. I'm just curiousabout. Wow, it's really weird because
I'm thinking here, I'm looking upcourt precedent and that the courts have not
found a fiduciary duty between brokers andclients in the past. In all appellate

(55:17):
decisions, it's been ruled that consumersare buying a product from a broker who
represents a carrier and some judiciary isnot the right term. Maybe I'm using
that term wrong. I'm telling youwhat I'm telling you. It is.
It's what's called best interest, right, and which is a lower standard.

(55:40):
Now. The reason I'm being abugaboo about this is because if it was
fiduciary, she could go after himand get a She could literally go after
him right now, there's no questionand their own he would have to cover
just based on the fact that theydid not bend over backwards to explain it.
That's fiduciary, right, and youknow I trust what you're reading on

(56:06):
there. I would our take wouldbe that we have an obligation to me.
No, I know you guys dolisten. I'm not saying. I'm
not saying that every brokerage and everyagency is going to believe this and say
screw you. Let's just ask thequestion like this, then would your errors
and omissions cover you in this case? If we were to lose the case,

(56:30):
it would lose the case. I'masking you if they came to you,
if Kelsey came to you and said, I bought insurance from me Jeremy
for four years on this old truck, and when we got a new one,
you dropped the personal uh cover thepersonal property or the business property,
whatever you call it. I mean, would would I know, I know

(56:52):
for a fact, Brian Brian,I mean, I know Brian and Matt
would step up, and I knowthey would, they'd step up and figure
it out. But now let's saywe thought we were in the right,
Okay, so we say, hey, listen, we're sorry that happened,
but it's been four years and youknow you didn't catch it either. Let's

(57:13):
say we took that position and thenshe did sue us and we were to
lose that then, because I don'tthink the E and O is going to
step up, you know what.E and O. He's right, Tom,
I forgot about that. I dealtwith this years ago. E and
O is only going to pay ifthe lawsuit happens and the other people prevail.
Kelsey, I can't believe they won'tstep up and cover that stuff,

(57:36):
man, because I agree with you. They just arbitrarily dropped it, didn't
they. Yeah, it feels thatway. Have you thank you? And
by the way, Insurance Compass Insurancefree insurance checkups for the asking three h
three nine nine six nine thousand,Thanks Jeremy. Okay, so, Kelsey,
have you asked them straight out?Have you asked them to cover it?

(57:59):
We have from the E and Lto them, and we said this
is their mistake. They've beglected todo this properly and they will not take
any accountability for what they've done.And I think Jeremy hit on the point
of renewals. How many renewals sinceyou bought the truck you bought the truck,
so that was the policy. Butafter that, how many renewals?

(58:22):
I can speak up on that one? There is three renewals. Yeah after
that? Now, Mark, doyou think that changes things? I think
it changes things a little. Yeah. Well, I mean the whole thing's
kind of up on the air.I'm going off of what they're saying.
Though they had one vehicle, theysimply replaced the vehicle, that coverage was
never added. I think that placesucks. How much is this equipment?

(58:46):
Five? Oh my god? Doyou have other coverage? Like maybe I
had garage keepers that would cover sometools, you know, like you have
any coverage? So let me explainsomething really quick, because when we when

(59:07):
I called to add this pickup,yeah, it was during the holidays,
right, it was through Christmas?And I hold on, just hold on,
I'm going to come back to you. I don't want to rush you,
but I need to take a breakand then we'll come back to you,
okay. Three oh three seven onethree talks seven one three eight two
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(59:29):
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(59:53):
Time for an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverageat dozens of insurance companies find out now
three all three seven seven to onehelp. You'll think you're his only customer
when you choose Frank durand the realestate Man dot com to list your home
with Remax Alliance three all three ninetwo zero sixteen twenty two. Hi Tom

(01:00:16):
Martino here at three all three seventhree dogs seven one three eight two five
five Grossmanwellness dot com. If yougo to that website, I want you
to call them and at least takeadvantage of this two hundred and forty nine
bucks for bloodwork, consultation and examine, figure out where you stand with health
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(01:00:36):
bucks a month depending on the program, and you get your prescriptions, your
supplements along with all the blood work. Every three months. It's called being
proactive. Grossmanwellness dot Com. Hey, so, Kelsey, you were about
to explain something, go ahead,or or Kelsey or your partner, go
ahead. I was just going totell you. I was just going to

(01:01:00):
give you like an overview of likehow it started, from the very beginning,
and I'll just make it really well. I don't know if that matters,
though, I mean, but justgive me the relevant faction. It
really doesn't matter how it happened.You you got the truck, and you
were about to say when you gotit and substituted it. Go ahead,
right? So I called them,and it was during the holidays, so

(01:01:22):
it was really tough to get ahold of anybody to begin with. So
I'm not even sure if they wereat home when it happened or if they
were in the office, But anyway, I called them and I said,
I need to replace the two thousandand four with the twenty eighteen. Everything
else is going to say stay thesame. I and they everything was fine

(01:01:45):
with that. I sent them overa copy of the registration. I never
got a follow up email. Inever got nothing. So when you say
I'm replacing the truck, the valueof the truck is fifty one thousan dollars.
Everything else stays the same. Theseventeen to five should have never been

(01:02:06):
removed. And I do and Iagree with what the with what the gentleman
Jeremy from Compass had said, shameon me for not paying attention to the
declaration page, right, but forthe renewals, especially for because you had
three renewals. Right. But whenyou make no changes in ten years typically

(01:02:30):
no. And I get you onthat one, I really get you on
that, and I would I wouldventure to say, if it wasn't going
to be too expensive, you'd probablywin in a civil lawsuit. I mean,
but it's going to cost to hirean attorney and all that. I'm
not so sure she'd win. Idon't know. Yeah, no, maybe
you're right. Maybe if it happenedin the first year. I don't know.

(01:02:52):
I just don't know Kelsey or andKelsey and whoever. I'm sorry,
do you have any correspondence going backand forth text or email saying we want
the same coverage or anything? Sothe only so the person that I had
dealt with when I started the commercialpolicy. It's just a yes or no,
though, I mean, do youhave anything like that in writing.

(01:03:14):
No, they never sent me nothing. Nothing. I know I got it,
except you did get the decor dget the rock. You got the
declaration page right, yeah, onepage. Yeah. Did your premium go
up? No, now that's weird. Did it go down? No,

(01:03:37):
it stayed exactly the same. WellI shouldn't say that it didn't go up.
Yeah, because it was a newertruck. I mean, went from
twentyd and four to twenty eighteen.But we made some other changes too.
When we got a lower I gota lower price, but I didn't make

(01:03:58):
what changes? Well wait, wait, wait, wait will what other changes
did you make on the policy?Nothing? We just they just got us
a better rate. We didn't makeany changes at all. What do you
mean they got you a better rate? Did they switch companies? What did
they do? They don't just theydon't just mark it down. What did
they do to get you a betterrate? I don't know. If it
was a better if a better creditcourse? When when did they get you

(01:04:21):
a better rate? A year intoit, six months into it, three
days into it? When did theyget you a better rate? I don't
know. I'll have to go backand look at it, because I'll tell
you why. I'll tell you why, Kelsey, because now it's muddying the
waters because they could have said,well, we did have that coverage,
but you wanted a better rate,so we cut the rate and we took
off that coverage. But okay,with that being said, though, why

(01:04:44):
wasn't I informed that? Because youwere If they gave you a lower rate,
then that's your reason to check thedex page. Something changed to get
you a lower rate. How muchlower did it go? It I'll have
to go back and through. Itreally didn't go twenty bucks, forty bucks
okay, all right? From fivesixty five to five forty five? Okay,

(01:05:04):
I get it. And is thata month? You mean? Yeah,
per month? Well that's okay,but that's something. Here's what I'm
telling you. I'm telling you theweaknesses in your argument. I'm not trying
to give you false hope. Andpart of it is if you said,
well that's a little expensive, andthey said, well we got it down
to five forty five, that wouldbe all the more reason to ask how

(01:05:28):
did you do that? Yeah,but when you're not removing anything or changing
anything, well, of course you'rechanging something. You got a lower rate,
asked them, But I didn't askthem to You didn't ask them to
lower the rate. You didn't askthem to lower the rate. I asked
them to see if I can geta cheapment that we can lower our insurance

(01:05:50):
costs. And why are we evengoing down this? Kelsey, Kelsey,
You're right, it doesn't matter.You're not gonna You're not going to prevail
on this right away. It's notgoing to be automatic. There's no You
might want to call the insurance commissionIn fact, that's what you should do.
You should put a complaint in withthe insurance commissioner. They are very

(01:06:13):
responsible for sure. Other than that, this is way too muddy, it
is it? Really? Now?You say, well, we had the
same coverage for ten years, butthen you got a new one and then
they lowered the rate after the initialrate, and they're going to say,
well we told you this. Idon't know, did they? And then
they say, well, she hada declarations page and she got it three
times. All I can say isit's not as easy as we think.

(01:06:36):
We got more coming up. Gowith a sure thing Denver's Best Roofer Excel
roofing dot com. You don't paya cent until you're content. Time for
an insurance checkup free, no obligation. In comparison, call Compass Insurance.

(01:06:59):
Pay too much your coverage at dozensof insurance companies find out now three all
three seven seven to one help.You'll think you're his only customer when you
choose Frank durand the real estate mandot com to list your home with Remax
Alliance three oh three nine two zerosixteen twenty two. All right, three
oh three seven one three eight twofive five. I'm not sure where else

(01:07:23):
where we're going to go with thatcall. To be honest, you know,
it really does suck. You gottalook at your insurance coverage. The
other thing I want to bring upreal fast is roofing. You realize all
these roofing insurance, all the perilswith hail and storm damage. Now,
if you've had coverage where you're spendingmaybe one thousand dollars deductible and they're going

(01:07:43):
to actually replace your roof, alot of them have gone to cash value
only on the roof. And ifpeople don't look, you could fall into
the same situation that woman did withher business truck and the tools on the
truck that aren't being covered. Youhave to look at your deck, pay
on all your insurance. I wouldalso always call the people a compass insurance

(01:08:04):
and see if they can do abetter job. This would never have happened
if these folks use compass. Idon't think they'd win in court under any
circumstance. Mike, what's your questionon Tabor? I'm sorry, hold on,
hold on, I went to thewrong line, Mike, what's your
question on Tabor? Yes, Mark, Yes, sir, A quick question
for you, and it's a referenceto Tabor refunds. Yeah, which I

(01:08:27):
think is a bunch of crap,But go ahead. I totally agree with
you, you know, across theboard. The question is that I got
an email for my CPA here justactually today. Yeah. What basically took
place is that, uh file foran extension you know he did for me.
Yeah, and you know, naturally, you know, assumed that you
know, good to go, andthen you know, I got back with

(01:08:51):
him three or four days later,you know, we'll say, the twentieth
of April, and the email kindof reads that now since it was we
did not file as far as onthe fifteenth or before that. The Faber
Repuns are disallowed. Yep, I'mpretty sure that's right, and I'll tell

(01:09:12):
you why. When we were seeingour accountant a few weeks ago in order
for our kids to get theirs,Yep, you have to follow. I'm
trying to think how we did it. So we filed their Colorado income text.
So both of our children, whoare both over eighteen, of course,
ended up getting it. And Iam staring at it right here.

(01:09:33):
You should have filed a twenty twentythree DR zero one zero four by April
fifteenth, twenty twenty fourth deadline.But if you missed the deadline, it
says it's not too late to claimthe eight hundred dollars credit. Hold on,
hold on, Let's get Eric rhinimereon. Let's ask Eric over at
Atlas if this is real. Holdtight, man, I'd like to find

(01:09:56):
out, because you're not the onlyperson, and I know our account had
to do something in order for ourkids to do it, and he had
to do it on that day,April fifteenth. Total tight. We got
a lot going on. One lineopen three oh three, Martino, Go
with a sure thing, Denver's Bestroofer Excel roofing dot com. You don't

(01:10:17):
pay a cent until you're content.Time for an insurance check up free no
obligation comparison call Compass Insurance paying toomuch your coverage at dozens of insurance companies
find out now three o three sevento seven to one help. You'll think
you're his only customer when you chooseFrank durand the real estate Man dot com

(01:10:38):
to list your home with Remax Alliancethree oh three nine two zero sixteen twenty
two news. So you don't haverun anxious as we can, Shoot's gonna

(01:11:00):
help. Come man, This isthe Troubleshooter Show. Now, Tom Martinez,
my friends to the only Show.If it's kind of here to solve
problems, answer questions, take complaints. We are here to make your life
a little bit better. We've gota lot of callers up, Randy,
Patrick, Mike. That means wedo have one line open. You've been

(01:11:20):
ripped off or taking advantage of wantto give us a shot at getting that
money back and adding to our totalof over three hundred million dollars in cash,
merchandise exchanges and refunds. Feel freeto call three oh three Martino.
You can call it right now threeoh three seven one three eight two five
five or three oh three Martino instudio with me, by the way,

(01:11:44):
a young man in fact, TylerTyler Byrne. You own premiere window cleaning,
Yes, sir, How were youtwenty four years old? What made
you decide at the ripe age oftwenty three? When did you start this?
Actually when I was seventeen years old. You've been cleaning windows since seventeen,
Yes, sir, yep, that'spretty incredible man, Yes, sir.

(01:12:05):
When did you actually start doing itfull time? When I was about
nineteen years old, I started doingit full time, and that's when I
completely dived in with the idea andstarted running as hard as I could.
When did you hire your first employee? When I was twenty one, I
hired the first employee. I ranit two years by myself, and I
didn't realized that I needed help becausewe started getting too much clientele. And

(01:12:27):
you're doing a ton of commercial stuff, now, tons of commercial Okay,
So I'm going to tell you somethingthat's very interesting. I just went through
I was looking for someone. Iwas selling one of our vehicles, a
Hondai Santa Fe, and I wantedto get a detail, but I didn't
want to spend five hundred bucks.So a lot of times when I'm looking
for a bargain because where I live, I'll look out into Elbert County,
Kiowa, Elizabeth because you can getbetter prices. I don't know how else

(01:12:51):
to put it down there. Idon't care what you're looking for. The
guy that cleans my pond, he'sfrom Kiowa. The guy that comes out
and does some of our land I'mscaping, he's from Elizabeth. There's a
lot of stuff like that out therewhen it comes to working outside. In
fact, the guy that fixes ourfences right from there as well. So
I look on there and I comeacross his great website and it looks great,

(01:13:13):
and they do inside detailing for ninetyfive bucks. I'm like, holy
moly, that's got to be thebest deal in the world. The best
deal. Looked like a professional website, had good Google reviews. I don't
know anything about it. It's amobile detailer. So I text back and
forth, call him and he says, yeah, no problem, I'll be
out there Sunday. He shows up. Guess how old this kid was.

(01:13:36):
Guess how old this kid was?Go ahead, Scott, Deputy Scott,
guess just guess seventeen. Damn close. I'm on fifteen, sixteen years old,
right in the middle, sixteen yearsold. He cleaned. He spent
three and a half hours cleaning theinside of that car. You couldn't find
anything, anything that was dirty whatsoever. When he was done, it looked

(01:13:59):
as good. It is a fourhundred and five four or five hundred dollars
detail. Like I said, thewebsite looked good. But the important part
was what a great job he did. So we had him out yesterday or
the day before to actually do ourtwo other cars. And it reminded me
of you, Tyler, when yousaid you were seventeen when you started it.
It's pretty incredible you stuck to thatpath. There's a lot of people.

(01:14:23):
Did you have parents that were like, oh, no, you need
to go to college. And I'massuming you didn't go to college. Maybe
you did. I'm gonna be completelyhonest with you. I dropped out of
high school when I was a sophomore. Did you get a ged? Never
have no ged? Nothing. Igot my GED when I was fifteen.
Yep, yeah, never never hadany of it. I don't I don't
have any to this day. Ijust I have became very very passionate about

(01:14:44):
business. Yeah, business is somethingthat fascination. See, I had the
absence, I had these parents,well I won't necessarily say my dad,
but my mother. That's just constantlythe only way you could ever be successful
is if you went to college.So I was kind of like, you
know, a big time disappointment.And there's no doubt about that. I
mean, I really mean that there'speople in certain generations where that was the

(01:15:06):
entire thing. And then if theywent to college and their siblings went to
college, even if they all makelike zero, even if they all make,
you know, with the best intheir lives under forty thousand and you're
making whatever, it still doesn't matter. There is people in that were you
kind of like that. You cameScott real quick. How did you think

(01:15:27):
when your kids were coming up?Did you want to see him go to
college? You're kind of in thatadingrage I'm talking about, Yes I did.
Did they go to college? Twoof the three did go to college?
Okay? Are they using their degree? Yes they are? Yeah,
Okay, Well that's good. Ifeel like I battled that, like at
the very beginning of me, likestarting my entrepreneurial journey, and then very

(01:15:49):
very quickly my parents came around towhat I was doing, yeah, and
was like, he's onto something rightnow. I was always hustling, man,
and I don't mean that in anegative way. I was selling golf
ball one I was twelve years old. I'd dive into the pond with water
moccas sins. Yeah with them,no kidding, man, They you know,
really didn't scare me. Collect golfballs from right around the green or

(01:16:10):
a certain pond. They'd always fallin and I'd sell them at the next
tea. I mean the whole bit. I'd mow lawns, I'd do whatever.
I mean. I was very similarour first business. Suzanne and I
everybody knows we got very We gotmarried very young. She was seventeen.
I was nineteen years old when wehad our first business. And that's that's
it. I mean, we've neverworked for anybody since. Man. So

(01:16:33):
I love what you're doing, andI love what this kid's doing with his
I'm gonna have everybody email and goingwhat's his name? So he came out,
like I said, the other dayor two days ago, and did
both of our cars. He boughthis first car, paid for it with
his own money. So in betweena week ago and I think Tuesday,

(01:16:53):
last Tuesday, he got his driver'slicense and bought a car, and of
course he's generating the money. Manthinks to the back of the car and
he's three hundred bucks a day.He's hustling his ass off after school.
To be honest, there's there's nota whole lot of them out there nowadays.
I mean, most people are accustomedto going to college, getting a
degree, going out. They alwaysdo it, or they get a degree

(01:17:15):
and do nothing. What I've seenhappening a lot like in like my friend
groups, since everybody's getting out ofcollege right now, is a lot of
them went to school, got adegree, came out they rather don't like
it or can't even find a jobin the actual industry that they are the
what degree they went after? Allright, let's go back, Hey,
Kelly, real quick, did wecan we get Eric? Eric is actually

(01:17:35):
out of town until Sunday. Iasked, if you wanted Larsen, Yeah,
you know what, Steve would probablyknow over there. The other one,
though, is Mallory, do youhave his information or not? Let
me check. I don't know ifyou have Mallory Smith's information, but accountant
should be able to come on.His question was about Tabor. Hey,
Mike, I'm gonna keep you onhold. I'm going to get one of

(01:17:56):
our accountants up. But I knowfor a fact, I know for a
fact. I went in on thethirteenth, no Friday, probably the twelfth,
Yeah, the twelfth, where weyou know, paid everything we thought
we'd know, We did our extension, and then talked about our kids,
both of whom were over eighteen yearsold and file of their own taxes,
but they use our accountant, andhe said, well, I've got to

(01:18:17):
get theirs and now if they wantthat table. So there is something definitely
connected with it, but I'm readingthere's ways around it, So hold on,
man, I am going to getan expert on that, So just
hold tight. Meantime, let's goto Patrick. Patrick, what is going
on with you? Hi? Mywife was involved in an accident about approximately

(01:18:40):
three weeks ago, not her fault, the person that hit her was ensured
by Triple A and we had thecar in for, you know, to
get an estimate on it for repairs, and all of a sudden, they
want to total the car and I'mlike no, absolutely not. The car

(01:19:01):
is just fine. It's pretty muchcosmetic damage. But it's where it's more
than the value of the car.Well, I'm looking through the estimate,
and the estimate essentially there looks likethere's some fluffing up of the estimate by
one of their official you know centersthat does the estimates for them. And

(01:19:25):
you know, I called them backand I said, guys, just fix
the car. I'll pay the difference. I can't fix it because they've declared
it a total Patrick, I'm thecar. Patrick. I wanted you to
explain everything. Everybody out there becausewe get this call. I'm not going
to say all the time, butwe get it occasionally. So I really
want to ask a few questions andmaybe try to have you look at it

(01:19:48):
a different way. If they're goingto give you the value of that car,
let's let's I don't want to arguewhether or not they're offering enough of
what the value of the car is. I don't care about that aspect right
now. We have different ways totalk about that, and we can get
there if we need to. Butif they're willing to give you what that
car is worth, you could takethat money and buy another car just like

(01:20:13):
that one with similar miles in everythingif they gave you the right amount.
So why would you have an issuewith that? Well, first off,
I know how this car has beentaken care of. Okay, I change
the oil on it. I knowI have a very good mechanic that I
use and I trust this vehicle.Plus I know that this is simply cosmetic

(01:20:38):
damage. And you know, Idon't you go out wherever Craig's last auto
trade or whatever. I don't knowthe vehicle. Plus I you know,
with COVID, all the values ofmotor vehicles were skewed, and I don't
know that they've completely recovered from that. Well, they'll never recover. I

(01:20:59):
mean some of that was sure,Yeah, yeah, supply chain, but
more or less inflation in general.I mean a lot of different things have
changed, but it still doesn't matter. The marketplace is still the marketplace.
What kind of vehicle is it?It's a twenty eleven Nissan Pathfinder, So
we're you can't happy with the vehicle. They can't force you to do anything

(01:21:24):
you don't want to do. It'snot your insurance company. You have no
contractual agreement with them. But whatthey can do is offer you with the
value of that is, and thenthey get to keep the vehicle. You
could always take that then buy backthe vehicle. Did you ask them for
a buyback price? No? Idid not. Yeah, so, but

(01:21:45):
you know, I mean, buthow that works essentially, Yeah, then
they'll auction it off, somebody willbuy it, Yeah, because it's worth
more than they're offering. Well,in my book, I couldn't replace it
for what they're trying to give me. What was it again, toy eleven
one, Nissan Pathfinder And how muchare they offering fifty seven hundred, which

(01:22:08):
is I guess, you know,somewhere around blue book. And like I
said, the estimate when I lookedat it, they're telling me, you
know, because the person that hitthe car basically hit the left front.
Yeah, you know, the arnswerman, it's not hard to do.
It's not hard to do close tofour or five thousand dollars in damage pretty
much barely touching a vehicle, nowright, I understand. So what were

(01:22:32):
you hoping to get out of thiscall? One thing is I'm not going
to convince their insurance company how tohandle the claim. They're going to pay
you what the value of the vehicleis. So if we're getting to the
part now where you don't agree withthe value, we can try to really
figure out and actually I can teachyou, or I can get one of
our experts on they can talk aboutthe appraisal clause in your contract with your

(01:22:56):
insurance company, how to invoke thatand get a fair price. I don't
mind talking about that. But whatI do mind talking about is you're saying
I'm going to force them to repairit. They're not going to go down
that road. The only way they'regoing to do it right now is to
give you what they think is fairmarket or negotiate that with you, and
then on top of that, keepthe car. They might sell it back
to you if you ask them,or they're going to sell it off as

(01:23:18):
salvage. But you can't force themto do anything else. You just simply
can't. All they owe you isthe value of what that vehicle is.
Well, then that's you know,that's my issue is no, do I
trust the value? Replace Yeah,exactly, Well, if you don't trust

(01:23:39):
the value, let's go down thatroad. But what I'm trying to do
is stop you from taking the wrongargument. You don't have a contract with
the other person's insurance company. Nowyou you are only owed what the value
is. That's it. The reasonthey probably don't want to. Let's say
they're saying, the damage is howmuch five that, and it's worth fifty

(01:24:00):
seven hundred. How much is thedamage seventy they're saying seventy one? Huh,
oh my god. So they're notYou're not even going to be close.
Man, You're not even going tobe close. It probably does need
that much in work. Why ifit only needed a couple grand, do
you think the insurance company would bewilling to give you fifty seven hundred?
Well, here's so, here's here'smy question. Yeah, would it be

(01:24:25):
worth my time to bring it somewhereelse to get a second estimate because I
think it's I think it's flowered upa little bit. There's some things on
the estimate I was looking at,going, I see no reason for this
to be here, because I thinkyou can bring it anywhere you want and
get whatever estimate you want. Butthat insurance company isn't going to bite on

(01:24:47):
anything. They're afraid at this point. Let's say you got another estimate for
three or four grand. Once theyget involved, and there's there, there's
some other U, there's there's moreclaims me on it, supplemental claims,
and all of a sudden, they'reback up to that seven grand. They've
decided to total the vehicle. Theydon't want to get involved in it.

(01:25:08):
They're saying, let's give them whatthe vehicle's worth. Here's what I want
to know from you, overbreak.I got to take a break. But
if you would like us to getsomeone that can talk about value and talk
about getting what is due to you, that's fine. We're not going to
be able to help you when itcomes to changing that insurance company's mind.

(01:25:29):
I know you don't think it's fair, but honest to God, there's a
value to that, and you can'tup the value because you're the one that
did the oil changes. The valueis the value. We can help you
establish that, but I sure can'thelp you change an insurance company's mind if
they want a total it or not, go with a sure thing Denver's Best

(01:25:55):
Roofer Excelroofing dot com. You don'tpay a cent until you're content top of
it. Time for an insurance checkup, free no obligation comparison call Compass insurance
paying too much your coverage at dozensof insurance companies. Find out now three
oh three seven seven to one help. You'll think you're his only customer when

(01:26:15):
you choose Frank durand the real estateman dot com to list your home with
Remax Alliance three oh three nine twozero sixteen twenty two. All right,
three oh three seven one three eighttwo five five, don't forget that number
works on and off the air.Three oh three Martino over three hundred million
dollars cash rich ind Dice exchanges refunds. I really do want to find an

(01:26:38):
account in Kelly that we can askabout that. Please please, please,
please please. So currently Attorney Malloryis at a doctor's appointment. So I
got Mike's number and we're going totry to get him after he's Mike.
Who's Mike? Mike is the caller. Oh, that'd be perfect and we'll
get them back on. I wantto find that out because a lot of
people got screwed on. I've gottwo problems with Taber this year. One,

(01:27:02):
that deadline is ridiculous. It reallyis a lot of people file extensions.
A lot of people do, andI'm pretty sure if you don't file
the proper paperwork by April fifteenth.You gave up Tabor. We're gonna find
that out. And I don't knowif that's just a state income tax.
I don't know what it is.That's why I want to get someone on

(01:27:23):
to figure it out. But alot of people got screwed. The other
thing is everybody got the same amount. That drives me insane. I think
it should be on how much youpaid in taxes. I mean, to
me, that would make more sense. I mean a Tabor refund to someone
that paid zero taxes zero. Youknow, someone that's eighteen and is in

(01:27:45):
college and doesn't work got the sameamount is someone that generated one hundred thousand
in taxes. I mean, Idon't even understand it. Why it's the
same. It makes no sense.With the exception that we know who the
governor is and Polish just you know, he wants to be fair. The
homeless guy got the same amount thatyou know you did, Scott. I

(01:28:06):
didn't know if you knew that,Tyler, you know, the homeless crackhead.
As long as he got it inby April fifteenth and filled the right
paperwork, he got the same amountas you do. And you generate jobs
and you generate income, but itdoesn't matter. The homeless crackhead gets the
same amount. Drives me absolutely insane. Patrick, I'm going to visit with

(01:28:27):
you again. Would you like meto get our expert on You know,
I know I'm being a little belligerentabout this. I've just annoyed that,
you know, my targets damaged,and then all of a sudden, I'm
told, well, you're gonna haveto spend more money out of your own
pockets simply because while you were drivinghome in one of our Patrick, the
value is the value your your argumentis I don't even know why I understand

(01:28:53):
where it's coming from, but Ido because I've heard it enough times.
But how about if you ran intosomebody else and it was a nineteen seventy
nine Ford Granada and they said,hey, my grandfather owned that and he
passed it to his grandfather and thenit won the Kentucky Derby, and you
name it whatever it is, andyou hit it and the guy is like,

(01:29:15):
no, no, no, Idon't want the eight dollars it's worth.
I want five thousand dollars. Imean, we assign values to things.
It's got a monetary valor, andyour car is wherever it is.
I will say this Petty details onour referral list at referral list dot com
can invoke that. Actually, theyprobably won't even have to do this.

(01:29:36):
Listen. They they can get youexactly what that car is worth. If
they're offering you less than what it'sworth, Petty will give you a free
advice, will give you free adviceas far as does he think it's fair.
If he says no, I don'tthink it's fair, he can charge

(01:29:58):
you it's either three or five hundredor two fifty or five hundred bucks,
and he'll get you what it actuallyis worth. So if they're trying to
screw you on the value, hecan help you out. But your car
is a value, man. Idon't know how else to I don't know
how else to say. I know, I understand. I'm just that appraisal

(01:30:18):
clause. If it's frustrated, Iknow you're frustrated, man, But that
appraisal clause is in almost every contractyou have with an insurance company, every
policy. You should actually just callPetty up and see what it's worth.
It's not going to call you goto our referral list. Type in Petty
details Petty you'll see his listing.Call them up one hundred percent free.

(01:30:40):
You just talk to him, gowhat do you think? Here's what they're
asking, and he'll give you soundadvice, and he'll probably give you a
number and say no, no,no, you should come back and tell
him it's sixty eight hundred or whateverthe hell it is. And then you
can always buy it back, Patrickand have it fixed. I mean,
you can definitely do that all daylong. Speaking of Patch or Jay,
what's your comment. In Colorado,you're guaranteed the first right of salvage for

(01:31:06):
a recked vehicle. Okay, soif they're if they're offering a very very
low price for it, he canbuy it back for a very very low
price. Yeah. Yeah, Itold him that. He doesn't he doesn't
want to do that, though Ihave no idea. Let's ask him.
I think he's still there. Holdon, Patrick, when I mentioned,
you know, take whatever the vehicleis worth and then buy it back,

(01:31:28):
you didn't seem to want to haveanything to do with that. Why is
that? Well, you know,I suppose it's just in this case.
I've never been involved in that particularprocess, but I don't know it wor's
not much to it. There's notmuch to it. I mean, ask
him how much the salvage value isgoing to be, and it is what
it is, sure, like saidthe first right on it. Yeah,

(01:31:50):
I know perfectly well that that's exactlywhat will happen. Somebody will come in
and you know, make a bidon the thing and they'll get no.
You know, I'll be able tosell it for more than what they're offering
me. No, there's a valueto that salvage. I mean, Jay,
it is pretty much what it is, right, Yeah, it is
all They have to give you aprice on it, and you get the

(01:32:13):
first strike, okay, yes orno, and if you say yes,
I'll take it, then they justtake that off of your check. Yeah,
so I mean it's something to lookat it. You're going to have
a salvage title though at that point. Yeah. If it's not all,
negotiate a little and if you don'tlike it, sure you can just say
to them, I'm going to justsue the person that hit me directly because
I don't have a contract with you. Yep, I don't think this is

(01:32:35):
going my way. And they'll geta little more flexible. They might get
a little more flexible, but nomatter what, the value is going to
be the value. Hey, Jay, you brought up something interesting I wanted
to say about petty details as well. They can actually help you if you
think they're salvage numbers off, theycan actually help you argue that absolutely.

(01:32:57):
So you have a little I wouldcall them up the free advice I want
to You made me think of something, Jay, listen to this man.
We add one. In fact,I'm gonna drop you off Patrick three oh
three seven one three eight two fivefive. We've got two lines open three
oh three Martino. Jay, wehad one where this guy hit a car
downtown Denver, parked in front ofhis house. Guy hits the car.

(01:33:18):
When I say an old JALOPI Imean this thing was old and pretty much
worthless. Okay, So there's thetotal on the vehicle, Jay, listen
to this. The total on thevehicle was like five hundred dollars. This
company totaled it without even blinking.Hold on, I had hit my cough

(01:33:39):
button. So they they say,we're going to total the vehicle. It's
only worth five hundred and arguably thevehicle was only worth five hundred. It's
a complete piece of crap. Okay, pos So he wants to buy it
back. Guess how much they wantedto buy it back. Five hundred dollars.
This guy, literally, you gothit and it's just funny the way

(01:34:01):
it worked out. Because the valueof his property. He was absolutely screwed.
They were like, oh, wehit you, but we don't owe
you anything. If you want toown your car, we hit you and
we'll let you buy your car backfor five hundred dollars. I mean it
was crazy, man. It's basicallylike he had no coverage. Are you

(01:34:21):
in the insurance business. No,I do a lot of stuff. I'm
kind of Tomartino Junior in my circle. Cool. I'll tell you one that
I did. I helped the personwith their car got hit in the parking
lot. The insurance people came by, did a walk around it, knocked
on the door, and handed hima check for seven hundred dollars. Oh
wow, I told him, nomatter what, don't accept anything. Well,

(01:34:44):
it depends what it says. Wasit a full settlement check? Oh?
I told him to sue the personto hit you. Yeah, And
their insurance company said, uh oh, And They ended up asking what would
it take to make you happy?They said, I want to keep my
truck and I want twenty eight ndreddollars. And they said, if you
want us to mail you the checkor do you want to come pick it
up? Yeah? See the problemthat Patrick had though. I go back

(01:35:08):
to this every time with Patrick.It's whatever the value is. You can
argue the value, but you're notgoing to argue with the insurance company that
they owe you more than the valueof the vehicle. It's simply not going
to happen. He was arguing,he did all his oil changes and it's
worth more than other vehicles just likeit. And it simply is. You
might go ahead, you might haveto turn it in. You might have

(01:35:29):
to turn it into a battle withthe person that hits you in court and
explains that judge that you take reallygood care of your It's still only going
to be the value of what itis. That's it, right, But
they might consider there's a great rangeof values. If you have one with
three hundred thousand miles it's never beentaken care of, or one that lived
in a garage, you're ten milesoff Patrick. I don't argue any of

(01:35:51):
that with you. I'm sorry,Jay, I don't argue any of that
with you. But it still hasa value. And whatever it is,
you're not going to get more thanthat. You're simply not There's not a
judge in the world. My mainpoint is it's negotiable. If you're willing
to share it, let's you knowkind of how to do it. Sure
it is negotiable, all right,appreciate it. Man three L three seven

(01:36:13):
one three eight two five five.I'm running super late, everybody. Hold
on all This is Denver's talk stationwith Michael Brown in the morning and Dan
Kaplis in the afternoon. Six thirtykhow Denver. No impact traffic. This

(01:36:36):
report is sponsored by Colorado's State Patrol. Busy driving into the downtown area as
we hit the known hour I twentyfive northbound showing speeds in the forties and
fifties between Alameda and Colfax's sixth Avenueeastbound, some stopping o on the off
ramps I twenty five south found nothingtoo out of the ordinary there. Northeast
of there through Commerce City at Tseventy westbound, roadworks continues at Vasquez Low.

(01:36:59):
Driving back from Northfield and quickbec Ifyou're heading the DIA this afternoon,
I seventy eastbound, watch out forslower speeds between I T two five and
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(01:37:24):
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work, creature, right head,done, right home. Improvements. Dr
Hi dot com Denver's talkstation six thirtyK how all right three oh three seven
one three a two five five beenripped off? Taken advantage of give us
call three oh three seven one threeeight two five five don't forget. You
can also go to YouTube type inTroubleshooter Network find our channel. We're live

(01:44:50):
here Monday through Friday from ten amto two pm. You can watch us
on the camera. You can alsoyear us talk during the breaks about different
things. Man. It's kind oflike a show within a show, for
sure. And if you're new tothe state or new to the show,
make sure to tell your friends.There's no other place you're going to go

(01:45:13):
where people are looking out for you, where people use the power of the
media to go after the scumbags outthere. It's basically a community service.
It truly, truly is Randy,what's going on with aquas spies? How's
it going? Man? It's goinggood? Randy? How are you not
too bad? Been better with them? But you know, there's what it

(01:45:35):
is. So what happened? Soh me and my wife went to go
buy a spa a spa hot time. Yeah, went in there. We
said we're buying a new house,so can we put it off or whatever
to deliver it? They said.The guy there, Aaron, said yeah,
you know, put a down paymentor something. We'll get all going.
So we've put two thousand cash downand he gave us the content and

(01:46:00):
he said it's the fundable no matterwhat. I said, well, can
you put on there full refund ifwe don't close on our house by November
twenty eighth we agreed upon. Ohthat was like a month away, and
he said, yeah, sure,he put it down. I loved how
I am curious on this. Youdidn't even know you were going to be
closing on the house, but yetyou were buying a spot for the house.

(01:46:24):
That's just kind of curious. Kindof the car the cart before the
horse, but keep going. Sodid they write down out of the contract?
No, they did, right iton the contract. I have that,
But I was I was already wealready picked the house and we're going
through the motions and it was itwas real close, we're going to close
or not. Okay, just thedebt to income and all that, you

(01:46:44):
know, but uh, we werejust trying to get everything lined up because
we're moving far away, So long, long story short. December fifteenth,
I go out there, said,hey, I wasn't able to close.
Can we get our money back?Blah blah blah. Aaron's like, yeah,
no problem mentioned sorry didn't close onthem. Yeah, we're trying to
secure it still, but it's notworking out, you know. In all
she said, let me call theowner and I'll call you back, and

(01:47:08):
I'll take your ember down and I'llcall you back, you know, because
the owner's not here. Yeah,I don't hear from him from I don't
hear from him for like a week, week and a half something like that.
I don't I don't recall how longit was. And he calls me
back. He says, hey,No'm sorry, there's nothing we could do
the owner. The owner said,no, hold on a secon hold on.
I just got to clarify a fewthings because my my head's ready to

(01:47:29):
explode here, Randy, So youwent into Aqua SPOS on what day,
I'd say, like September October.I'd say September twentieth, or maybe October,
right around the end of September,beginning of October. All right,
So I'm just gonna say October firstfor the heck of it. So on
October first, when you walk inthere, you give them two thousand dollars

(01:47:54):
yep, And they wrote what onthe contract? Because you're going to send
it to me and I'm going tolook at it. So what does it
say? Let me? That's whatI want to hear, exact words.
Hold on, hold on, Igotta take this break. If Aquaspose literally
wrote on this contract that sales guy, well, we're gonna find out after

(01:48:14):
this. My head's already exploding.I can't wait to hear what it says.
Go with a sure thing Denver's Bestroofer Excel Roofing dot com. You
don't pay cent until you're content.Time for an insurance checkup free no obligation

(01:48:34):
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out now three o three seven toseven to one help. You'll think you're
his only customer when you choose FrankDurand the real estate Man dot com to
list your home with Remax Alliance threeoh three nine two zero sixteen twenty two

(01:48:58):
rifts. You don't have as aswe can. Shooter is gonna help coming
man. This is the Troubleshooter Show. No, Tom Martinez, Welcome,
Welcome, my friends to the onlyshow of it's kind. We're here to

(01:49:21):
solve problems, answer questions, takecomplaints, go after the bad guys,
expose the bad guys, introduce youto good people. That's something else we
do. Sometimes I forget about that. We get so many negative Nellies out
there, people like Jeff Jolliff,who I went and summons to court on
behalf of a listener the other day. And by the way, I have

(01:49:44):
another one coming from you, comingfor you, Jeff. We're gonna have
another one. We'll try to meetagain. I'd love to set up a
time where you and I could talk, but apparently you're never there according to
your employees. But honestly, man, you can always call Jeff. You
can always call three h three Martino. Leave a number saying hey, I'm
going to be here Mark on thisdate. If you want to talk about

(01:50:06):
some of these complaints, maybe Ican clear them up. I would love
for you to do that. Iwould love for you to do that,
Jeff. Maybe you actually can turnthings around, although I highly doubt it
because in my opinion, you're thebiggest piece of crap I have ever seen
in the automotive business, and I'veseen a lot of them. But for
you to steal from people all thetime, now that's my opinion. You're

(01:50:29):
stealing. But to me it's thesame is when you take money and give
them a piece of crap. Youtell them you're going to rebuild a transmission,
you throw a used one in therethat apparently has no new parts,
barely works. And if you wantto learn more about Jeff, by the
way, you can go to Sleezbrigadedot com. That Sleeze brigade dot com.
Now I'm going to go back toRandy. Randy very interesting. He

(01:50:54):
went into Aquaspas he buys a spa, puts two thousand dollars down, and
he had the saundperson writes something onthe contract because they were looking at moving
into a new house closing on anew house, which was going to be
a couple months away. He said, Hey, if we don't close on
the house, can I get afull refund? And the salesperson, according

(01:51:14):
to Randy, said yes and wrotesomething on the contract. Randy, what
exactly does it say on the contract? I just sent it to you and
it says exactly two thousand dollars deposit. Financing to be run after home closing,
dependent of financing refundable deposit if homedoesn't close by eleven twenty eight,
twenty three. I want to seethat. I want to see that document.

(01:51:36):
Did you send it to help?Yep? All right, hold on,
I want to see that. Man. I'm sorry to put you back
on hold, but I have tosee that for myself. And then now
what they're telling you, Randy.If I'm understanding you right, the salesperson
went to get you the refund becausehe didn't close on the house, and

(01:51:56):
he called up the owner and theowner said too bad, So say you're
not getting a refund. And that'swhere it's at. Is that correct or
not? She must have them on, Randy, Brandy? Yes? Is
that correct? Brandy? Yes?Randy, my bad. I don't know

(01:52:19):
if I hit the I don't knowwhat the hell just happened. But I'm
going to ask you this. Theyare not giving you the refund even though
they wrote that. Is that correct? Yes? And it's because the owner
decided not to do what the contractsaid. Yes, And you know I've
tossed to Aaron. A couple oftimes he said he'll if I have to

(01:52:41):
go to court, he'll he'll dowhat's right. He thinks he's messed up,
but you know it's his job,Aaron being the salesperson. Yes,
okay, I need to see thisfor myself. Hang on, I'm going
to look at it at break andI'm going to come back and if it's
everything that you said, we're goingto reach out to them right away and
try to get them to come onthe air and justify why they're not giving

(01:53:04):
the refund, even though an associateof the store said you would get the
refund. And if that doesn't getyou a refund, I've got a few
other ideas, just a few,now, Ken, what's going on with
T Mobile? Yeah, I justhad three comments that are consumer problems and

(01:53:28):
whatnot. I wanted to I'm sureyou're probably aware of them to one number.
Go ahead, sir, tea mobile. And this is a comment as
much as anything or what My fatherdied and they're still trying to collect money
on his contract. Yeah, andthe money isn't the issue. The morality

(01:53:49):
is, well, no, youdon't even have to pay it though,
is the contracts just under him?Look, I'm with you. It's just
a comment, yeah, because asoality of it. Yeah, yeah,
it's like and there's other ken onthere. Let me ask you something though,
how do you know they know thatyour father passed? In other words,
did you send a depth certificate?We were perfectly willing and able and

(01:54:13):
probably have sent one. We've sentone to every other person, Okay,
and some of them they had contracts, are like, we're sorry to hear
that. Forget about it is handled, but not T Mobile. Yeah,
and there's other options, there's plentyof them. There's Mint, there's straight
talk, so there's patriots. II can't talk about the outcome. But
I actually had a court date withT Mobile a few years ago, so

(01:54:36):
I trust me. I am nofan of T Mobile. What else?
Number two? Uh? The nextthing is in terms of consumer issues,
is uh the guy with the hottub issue? Yes, if you want
to take my number, I cangive him a reasonable do it yourself way

(01:54:59):
to make your own hot tub.I used to run one, and my
advice to anybody would be that ifyou're going to buy a hot tub,
if you're really really going to useit like anything, it's worth owning and
owning a good one, But it'skind of like, in my opinion,
they're a little bit like time shares. You pay too much for it,
you don't get that much value,and then you pay to remove it.

(01:55:21):
And I love ours. We useours four or five times. We've had
it for ten years. We gotit from a local Colorado company, and
it's just been great. I mean, and and my experience has been maybe
it was just me. They're kindof tough to maintain. Is it really,
you know, a nice aquatic thing? Or do you have a Petrie

(01:55:43):
dish going now? Just you keepit clean, you do it. But
okay, number three? What's numberthree is the the debt crisis, the
American federal debt deficit thing. Sure, you know, with big government comes
big bills, big debt. Andyeah, and it's kind of like a
contract, Hey, ninety days,same as cash. Well, it's kind

(01:56:06):
of been like since say Reagan,you know, since eighty four, the
same as cash. But now we'regoing through a trillion. That's hard for
me to get around. And I'mgood at math. If anybody really knew,
I don't think they'd just be going, oh, send me this,
give me this, we want that. And elections have consequences. Well,

(01:56:30):
of course they do. And ifyou get me and you know, but
for your listening audience, I mean, when you look at the results,
was Trump was he or Iusy reallythat bad of a guy? Or is
it kind of a witch hunt fromthe deep state? And I don't want
to get too political. Yeah,I get you, Ken, and a

(01:56:51):
lot of people feel the same waythat you do. I mean they really
do. I mean the guys inlike three different court battles right now,
I get it. Uh, thankyou for that three L three seven one
three A two five five. Ididn't feel I want to be honest there,
but he listening a lot of peopletune into this show to learn stuff.

(01:57:12):
The first two things that Ken did, I didn't understand where he was
going with the hot tub, butwho cares. I mean if he if
I told Susanne I was going tomake my own hot tub over the weekend,
she'd probably kick me. So there'scertain people that'll buy a hot tub,
there's certain people that'll make a hottub. I'm the kind that buys

(01:57:32):
a hot tub. But his firstpoint was very good. But the third
point, and my point is youcan tune into that stuff anywhere it doesn't
matter. You can go to virtuallyany AM radio station and here pro Trump,
anti Trump, pro Biden anti Biden. And I've come to learn doing
this show over a long, long, long period of time, that's not

(01:57:55):
what they're looking for when they cometo this show. Now, there's certain
things we're always going to discuss becausethey do come in to the consumer advocacy
realm, and those kind of politicswill be brought up, There's no doubt
about it. I'm looking at Randy'scontract, by the way, I'm gonna
tell you what it reads, Kelly, I would like to get I'd actually

(01:58:19):
like to say John Fuller, ifwe can get John Fuller on, and
also see, I would like BradleyO'Brien's opinion. Attorneys scare me because of
the question I'm gonna ask, becausethis is so strange. So I think
John Fuller can probably conceptualize what I'mtrying to ask better than Bradley. See,

(01:58:43):
if we can get Fuller on,tell them it's not about a car
accident. But I want you toI want you to forward him this exact
thing. So, folks listening,this is a receipt I'm looking at for
a deposit from Aquaspas. And itlooks like they got a bunch of locations.
Greeley, for Collins, Longmont,Thornton, Evergreen, Castle Rocket.
And here's what he hand wrote onhere. This is what the salesperson wrote

(01:59:08):
for Batim two thousand dollars deposit Commafinancing to be run after home closing period
dependent of financing period. Refundable depositif home doesn't close eleven twenty eight to

(01:59:30):
twenty three. So eleven twenty eightto twenty three. And I want to
ask the caller real quick, Brandy, what date is this is? Did
he write that date on the dayyou were in there giving you the deposit?
I don't see a date on thisagreement. It's not filled in bottom
right hand bottom bottom right hand cornersays eleven six. I thought it was

(01:59:53):
yeah, So on eleven six thiswas done and signed. And he says
refunded deposit if home doesn't close.You know what, Kelly, I don't
need John. If you already haveJohn, I'll talk to him. But
I get it now, refundable depositivehome doesn't close eleven twenty eight, twenty
three, and the home did notclose, right, No, no,

(02:00:16):
not being not So, for thelife of me, where does this owner?
Why won't this owner he put righton there? Or his sales guy?
Did someone running his store put onthere? They would do it?
So, I mean, does hegive you any other excuse whatsoever? In
this phone number I see on here? Aaron? Is this the guy that

(02:00:40):
wrote that? Yeah? Does hestill work for aquaspase? He's looking for
a new job, but he hasn'tfound one, he said, Hold on
a second, this is crazy,Kelly. See if we can't. If
you look at that, you'll seeAaron's phone number right there, handwritten.
See if eron'll come on? Ifnot, ask Aaron? And who is
bosses? Who do we talk to? How did they justify writing on here?

(02:01:04):
They'll refunded if the house doesn't closeby eleven twenty three? In the
house didn't close? I mean,are they morons? Are they simply outright
liars? I would like to atleast know what I'm dealing with. Oh,
I'm not going to say that.Go with a sure thing Denver's Best

(02:01:25):
roofer Excel roofing dot com. Youdon't pay a cent until you're content than
time for an insurance check up free, no obligation in comparison call Compass Insurance
paying too much your coverage at dozensof insurance companies. Find out now three
O three seven to seven to onehelp. You'll think you're his only customer
when you choose Frank durand the realestate man dot com to list your home

(02:01:48):
with Remax Alliance three oh three ninetwo zero sixteen twenty two. You know,
I'm having a hard time understanding whya Spots in a million years is
pulling off what they did. Kelly. I know she's trying to reach out
to the Fort Collins location that's wherethis went down. Did you send John

(02:02:10):
Fuller a picture of this? Ican, yeah, send him that.
John, I know you're there.I'm gonna pull you up in a minute.
She's gonna email you something instantly.I need you just to eyeball it.
It's nothing to do with personal injury. I didn't want one of our
our real estate contract attorneys coming on. I wanted to ask you about it

(02:02:30):
for a reason. Just look atwhat they hand wrote. John. I'm
gonna come to you, Randy.I just don't understand what's going on with
these guys. Kelly's trying to reachout to him. Kelly just ask him,
you know, be straight up go. Can you come on the air
and explain why you suck and whyyou lie? Can you just ask him
that, because I'd like to knowthe answers to that, because if they're
salesperson and I believe this caller,and if I believe this caller, their

(02:02:55):
salesperson wrote on here and I'm staringat it. I am staring where he
wrote, if they don't close onthe house, you'll get a full refund.
And they're saying they're not going togive him a refund. Now is
there business at Aquaspas in such troublein Fort Collins that they can't give a
refund after promising it? I wouldlike you to ask him that question as
well, or better yet, getthem on the air and I'd be happy

(02:03:19):
to ask him the questions. Thisis crazy. They literally wrote this,
and we're not talking about Guido orsomebody selling spas in the backyard or at
some home show. We're talking abouta company that's got five locations and the
owner says, no, you knowwhat, he probably shouldn't have wrote that
he wouldn't have given the money.Then that's what I want to ask John

(02:03:40):
about. It's crazy, and I'lltell you what I would love. I'm
gonna let her try to reach outfirst. I'm gonna let Kelly try to
reach out because maybe I'm missing something. I want to give this company,
Aquaspies, the benefit of the doubt. I doubt there's a benefit of waiting,
because I'm airing at what there ishere, unless if they're gonna say

(02:04:01):
no, that's not our salesperson.But Aaron says he's looking for a new
job. And Aaron is also sayingthat if they got to go to court,
he will admit that he wrote thaton there. But the owner doesn't
care. And I'm not missing anything, right, Randy. There's no bs
like your Buddy's with Aaron or somethinglike that. This was a straight up

(02:04:24):
deal. He wrote it on there. Now they're literally refusing to give you
your money back. That's all facts. It's incredible, It's incredible. I
can't believe how bad this company is. Why would they do this? I
don't even get it. I gotto take a few deep breaths. I'm

(02:04:45):
honest to God do I'm gonna askJohn Fuller, our attorney, about it,
as soon as he looks at it, and then I'm just I'm pulling
my hair. I'm absolutely pulling myhair, Betty. What's going on?
Hey, Betty? How are you? Oh? Okay, I'm good.

(02:05:05):
You know I didn't know it wasyou. You sound different? What is
you? You Mark? Or youTom? Tom? I'm Mark? Betty?
Oh you're Mark? Oh? Okay, okay, all right, I
know we sound the same. Ihear that all you do? Okay,
I have a call. Listen.First of all, I'm better looking,

(02:05:27):
and my grammar is superior. Nowgo ahead. Oh and I've got the
best diction in Denver. Go ahead, Betty. Okay. I have a
I'm seventy seven years old, andI don't do computers or and I don't
even have a cell phone. Okay, but I have a lovely car that
I want to sell. What isit, Betty? It's a Ford Crown
Victoria LCD wow eighty six yikes.It has one hundred and seven thousand miles.

(02:05:53):
Is there anything else you want toknow? One question? Did you
just drive it to church and back? Only? It only has one hundred
and seven thousand miles on it?Okay? It's your value of it.
How much do you want for it? I want twenty five thousand. Well,
could last? I know, Iknow what else you got, Betty?

(02:06:15):
What else? Yeah? What else? I mean, that's nice I've
got. I'm holding up a SamsungS twenty cell phone. I would like
seventeen thousand. Well I had somebodylook up on an app on their phone.
Sure, and they they valued theirtwo door Ford Crown Victorias at between.

(02:06:43):
They want to between seven? Oh? No, yeah, they want
they value. Someone look up thevalue of her car. Please, someone
go to KBB dot com and tellme what her nineteen eighty five Ford what
was it? LTG? With aone hundred and six thousand miles? I
would love to No, I almostfeel like there's a gotcha in that call.

(02:07:04):
Twenty five thousand dollars one hundred andsix thousand miles. Uh, you're
looking for ten they're selling for tenten grand and she wants twenty five thousand.
And that's the high end. Andthat's the high end. That is
the Mac Daddy. It came withyou know, windows, you can roll
up by yourself and the first everblinker, I would assume. But let's

(02:07:25):
go back, Betty. It's worthabout ten grand according to KBB. But
is that a two door don't know, Betty, no idea. Did they
make a two door different? Iknow the four Granada came in a two
door, so I'm not quite sure, Betty, who do you think would
buy it? I'm just curious,who do you think would buy it?
That old for twenty five thousand dollars? People pull me over on the street

(02:07:48):
because it's such a beautiful car.Okay, Well, you know, next
time they pull you overund the street, I'd offer to sell it to them.
Well, I wasn't ready to sellit then, but I took their
phone numbers. But you know,people want to get it for two You
know, this old lady. Theywant to They want to get it for
you know, twenty five hundred dollars. You know what I mean. Well,
and I'll tell you what here.I'm going to do you a favor.

(02:08:09):
I'm going to do you a favorright now because I like you,
Betty. Here's what I'm going todo. If you out there listening right
now, would like to buy anineteen eighty five Ford Ltd. For twenty
five thousand dollars with one hundred andsix thousand miles on it, driven by
Betty. You can reach us athelp at troubleshooter dot com. That's help

(02:08:35):
at troubleshooter dot com, and we'regoing to pass out on to Betty.
Do me a favor and free thatline up. Three oh three seven one
three talk go with a sure thingDenver's Best roofer Excel Roofing dot com.
You don't pay a cent until you'recontents. Time for an insurance check up

(02:08:58):
free, no obligation comparison call CompassInsurance. Pay too much your coverage at
dozens of insurance companies find out nowthree all three seven seven to one help.
You'll think you're his only customer whenyou choose Frank durand the real estate
Man dot com to list your homewith Remax Alliance three all three nine two
zero sixteen twenty two. You know, this whole thing with Aquaspase is just

(02:09:24):
not a good thing. I don'tknow what else to say about it right
now. Kelly's in there trying everythingin order to talk to someone about it.
If you're just listening, Aquaspas FordCollins, these guys took a two
thousand dollars deposit, and I'm lookingat the actual agreement. I'm going to
post it for everybody to see listeningright now. So you can go to

(02:09:46):
YouTube dot com type in Troubleshooter Networkand you can go all the way to
the end of the show on thevideo. So before we close out,
I'm going to put this Aquaspase contractup so you don't have to listen to
the whole four hour and figure outwhere it is. Fast forward to the
end, and I'm going to endour live stream with the Aquaspa's receipt where

(02:10:07):
their employee and sales guy literally wrote, and I'm staring at it, refundable
deposit if home doesn't close eleven twentyeight to twenty three, and this was
signed on eleven six. He gavea two thousand dollars deposit, not knowing
for sure if they were going tobe closing on the house in time to

(02:10:28):
take delivery. So the sales guy, Aaron said, we will return that
money. Now. The people ataquaspas the owner, Aaron, who's the
owner? Do you know? OrI'm sorry not Aaron, oh Man,
Randy the caller, who is theowner? Do you know? So there
will The name is Matt. That'sall they'll give me, not his last
name, just Matt. If anybodyknows anything, about Aquaspa, make sure

(02:10:52):
we have all of his information.The other thing I'm going to do is
send him some forms and you know, kind of help him, not in
a legal sense, but help himfill out a claim on it. And
we're going to be doing that inthe background as we try to put pressure
on him to do the right thing. We can't even get a comment from
him. I guess you're hanging upon Kelly Dragon. Did I hear you

(02:11:15):
say you can hear him cussing herout? Yeah? Yeah, yep,
like a lot. I just can'tbelieve these people. I just can't believe
it. Man, I'm honestly,that was really fun. What did they
say, Kelly? What did thepeople at Aquaspas in Fort Collins have to
say? Well, first of all, he would not give me his name.

(02:11:35):
You called up and talked to you. He would not give me his
name. Yeah, well they don'tgive so worrying to answer the phone.
What do they say? So basicallythe first time I called him, because
I've called him now three times?Why why do we call him three times?
Because he wouldn't give me the nameof his attorney that he said to
reach out to. That's what hewas saying okay, So he says,

(02:11:58):
reach out to my attorney. Correct, and then he hangs up on you.
You call back and say, giveme your attorney's numbers so we can
reach out. Yes, and thenhe hangs up, and then you call
back. No. No. Onthat call, he basically accused me of
harassment and said that he was goingto get a sheriff on the line from
Larimer County. Oh well, that'sgreat, you know what he should because
he should be arrested in my opinion. And they're lipping this guy off.

(02:12:20):
And then I called a third timeand that's when he basically started saying that
Randy has already dealt with this problem. They're aware of the situation. They
have recorded calls. Hey, Randy, what does this mean they've already dealt
with it. Give me a headsup on what he's talking about. I

(02:12:41):
have no idea what he's talking about. Nothing. There has been no agreement,
like they're going to pay you backin a couple of weeks. Just
purely go pound sand What have theytold you? So I've called? I
called him one time. They foundyou know, the gaming, the gaming
to some lady who does the refunds. Yeah, for your name Hashim or
something. This is her name.Yeah, And once she said, let

(02:13:03):
me call you right back. Letme get this to Matt. And I
already spoke to Matt one time.He said, he said he'd take care
of it. So what she saidwould rashiem say? She didn't call me
back. She wouldn't call him back. So then I called a couple days
later. Then what And they startedscreaming the calls. So now they don't
answer what? So I called hima different number and I said, this
is John call. I mean talkedto her and they got back on the

(02:13:24):
phone. They go, Randy,yeah, I was slipping and I go
yeah, and they go, oh, she's not in And I go,
Dann, you guys are screaming thecalls. So then what I mean,
nothing? Nothing. So I finallyget ahold of her like a week later.
Yeah, and she says, hey, she says, these contracts are
full proof. I go, exactly, exactly, They're full proof, right

(02:13:45):
on the paper, and she goes, well, Matt will be in touch.
You know what this is? Thisis absolutely crazy. I cannot believe.
In my opinion, Aqua Spies isthe biggest rip off I have heard
of all day. And that's allI hear about. I am staring where
they wrote on their refundable deposit ifhome doesn't close. And guess RT they're

(02:14:09):
the one that construed the contract.If there's so, if it's ambuity,
ambiicus. Now I can't even speak. I'm so frustrated. Ambiguous, ambiguous.
It's ambiguous, and whoever construed itis the one that is going to
have to fight that side of it. These guys really suck. It is
obvious to Joe Blow reading this.They'll give them, they'll give them the

(02:14:31):
full deposit back if he doesn't closeon the house. And Mark I do.
I quote to the gentleman that spokewith me, yes, I told
him that I'm staring at the contractright now and what it said, and
he literally said, I don't care. Of course, you know what you're
talking. They don't care about customers, they don't care about anything. In

(02:14:52):
my opinion, listen, aquaspose.In my opinion, you suck. I
wouldn't buy a SPA from you ifit was eight dollars because I'm afraid you
would deliver it because you don't dowhat you say. That's what I see,
that is what I am thinking hashappened here? Now what's baffling.
Here's the baffling part. Think aboutit, folks. They got five locations.
They write on the contract they'll giveit back if he doesn't close on

(02:15:15):
the house. The sales guy says, yup, we're gonna go ahead and
give it back to you. Theneventually the owner says, no, I
don't want to give it back toyou. Take me to court, which
is what this guy's gonna do.But I want everybody to know out there,
and I want him to think aboutthis. Five locations that I see
on this receipt actually six locations,Castle Rock, Evergreen, Thornton, Longmont,
Greeley and Ford Collins. Is businessso bad at aquas spots? Is?

(02:15:39):
It's so bad they can't refund twothousand after agreeing to do it.
Now, think about that two thousanddollars. This looks like it's a nineteen
thousand dollars spot. They're selling piecesof plastic with water in them for nineteen
thousand dollars and they can't afford togive two thousand dollars back. There's something
wrong with this company. This companycould be on the brink of big problems

(02:16:01):
now. That's just an assumption ofmine based upon this call. I would
be very careful dealing with Aquaspies becausethey might fold up. If they can't
do what they say and it's onlytwo thousand dollars, there's something really wrong.
Do me a favor out there,Would you call these guys up.
I'm gonna give the phone number andjust ask them, ask them politely,

(02:16:24):
I mean, be one hundred percentsuper polite. What is going on?
They don't seem to want to talkto us, Kelly. I don't want
you calling there anymore. But ifanybody can get through to them and just
actually figure out what's going on ortheir side of the story. Unfortunately,
I don't think there is a sideof the story. And the only way
we're going to force them to comeup with their side is this guy needs

(02:16:46):
to sue them. But Aquaspies inFort Collins nine seven zero two two six
thirty three point fifty three nine sevenzero two two six thirty three fifty three,
please let me know what's going on. Maybe you can reason with them
and find out. Then the otherthing I want to do is follow up,

(02:17:07):
Kelly, with that salesperson, andthat salesperson told you that if you
bring him to court, they'll actuallyshow up right what he says, that's
what he says. I don't knowif I can believe the word he says,
now that I think about it.Aaron, You know, Aaron,
it sounds like you're trying to dothe right thing. But Aaron's the one
that wrote on here that you'd getyour money back as a representative. And

(02:17:30):
then who signed the bottom? Isthat Aaron's signature down there at the bottom.
Yes, yeah, so Aaron wroteit. Aaron signed it, and
it's Aquaspa's contract and mark it's reallyamazing. Yes. The registered agent is
Matthew Davis, Matthew Davis and fourCollins. Matthew Davis, Matthew Davis were

(02:17:50):
coming for you, buddy. Freecommercials for as long as you want to
be a dirt bag, for aslong as you want to be a dirtbag.
Free commercials for you, brother.You wrote it on there. Sales
guy wrote it right there. Yoursales guy signed it. It's been months
and you don't want to refund alousy two thousand? Why why? That
is the bigger question. Why whygo with a sure thing? Denver's Best

(02:18:16):
roofer Excel roofing dot com. Youdon't pay a cent until you're content.
Time for an insurance checkup free noobligation. Comparison call Compass Insurance paying too
much your coverage at dozens of insurancecompanies find out now three all three seven
to seven to one help. You'llthink you're his only customer when you choose

(02:18:37):
Frank durand the real estate Man dotcom to list your home with Remax Alliance
three all three nine two zero sixteentwenty two. Hey, Kelly, here's
what I want to do. GetRandy's information, get everything anything I want,
any other paperwork he's got. Iwant Tom to kick off the show
tomorrow talking about aquaspots. Get Randyback on tomorrow morning. I'm going to

(02:19:01):
send him some information, so getme his phone number. I'm going to
talk to him. But these guysat the Fort Collins location, and I
don't know if Aquaspoz owns all ofthem, if they're individual, but I
can tell you something, this onein Fort Collins. They sound like dirt
bags to me, one hundred percentdirt bags. Yeh. I'm talking to
you matter, Mike or whatever hisname is, your employee put he'd return

(02:19:22):
the money. He put it downthat he'd return it, and he signed
it. Remember, you can goto YouTube dot com right after the show,
and I'm going to put that upso everybody can see the Aquaspos thing.
It might take me a while becauseI want to kind of blank out
some private information on there from thecaller. But it's absolutely ridiculous. It's

(02:19:46):
ridiculous that his salesperson would write thaton there, sign it, and then
you won't return the money. AndI'd love to hear the excuse, but
you won't even give us one.And more importantly, you won't even give
them one. Now. I needthe shift gears here, Tom and Ernie.
I promise we're going to have youup right after Randy tomorrow morning.

(02:20:07):
Tom will get you up. Pleaseget their information. I got to talk
to Tyler Burn. He's with PremiereWindow and Cleaning. They're on a referral
list at referral list dot com.He started this business when he was seventeen.
He's twenty four. Now they're absolutelykilling it. He's had jobs out
there, one hundred and fifty thousanddollars jobs. So you're doing a lot
of commercial stuff right, Yeah,we're doing a lot of commercial, about

(02:20:28):
seventy five percent commercial, twenty fivepercent residential. Jo How do you come
in compared to the competition, Likeif someone owns, you know, an
apartment building or a strip mall oranything. I mean, are you guys
generally cheaper? So we are notcheaper, but the value that you get
with us is so much greater.What's the idea of the value. Just
a better job, Yeah, justa way better job. We take off.

(02:20:50):
We have we have property managers,we have everything that come out to
make sure the job goes smooth perfectly. For the commercial property, No,
there's no problems exactly. How abouthigh rises? Can you actually work on
them? Yep? So the biggestone we've done is up to forty story.
You've got that drone? Yep.We got all kinds of crazy stuff.
Listen, you guys want your windowsclean residential, commercial, check out
Premiere Window Cleaning on a referral listor call him at seven two zero nine

(02:21:13):
five three zero zero seven eight seventwo zero nine five three zero zero seven
eight. We'll see you here tomorrow