The Troubleshooter 5-8-24

Episode Transcript

(00:00):
Yeah, ripped up, need advice? Who you don't have? Come running
just as as we can. Shooteris gonna help. Come man, this

(00:20):
is the Troubleshooter Show. No TomMartino, Hello Tom Martino here, Welcome
to the show. Hey. Ihope you called three oh three Martino at
some time and left your name andnumber so we can get back to you,
or you can call right now livethree oh three seven one three talk
seven one three eight two five fiveFor those of you stream and you can

(00:43):
see Mark Shamanski's here from Genesis.I've known Mark for so many years.
Jenesis Total Exteriors dot com. Uh. Genesis by the way, Uh,
I always say you do everything onthe outside of your house, whether storm
damage or just home improvements. I'mpretty much stucko experts. You have small
eating roof. What was that othernew product you talked about, You had
the lure siding, And what's greatabout the lure siding, Well, it

(01:07):
just costs less than another cement cementitioussighting. But there is no we we
talked about this. All siding isgoing to need something from now on,
from from time to time to keepit from getting penetrated with water and moisture
around the seams and the nail holes. But that's I mean, right,
don't they all need something? Theyall need something there. There is there

(01:29):
is some seting products out there thatare like solid plastic, but there,
but they haven't say see, thisis what disappoints me. Mark. I
loved everlast sighting and then I said, the damn stuff is indestructible. But
there's always a downside to anything.And the downside is it started warping a
little, right, Yeah, Andwhat happens, especially with our climate,

(01:53):
it gets hot, so if itdoesn't breathe, it warps, right,
and well again it just gets it'shot. It's not said up specially darker
colors. It's not set up withthe sun that we get because it's a
little more tense here. And yougot your surface somises are way hotter than
what they were anticipating. There wereso many products over the years that try
to beat the weather and and basicallyMark, nothing so far has beaten the

(02:17):
weather. No. No, thisproduct you have is it allure? Yeah,
I mean I'm reading about it.It's a great product and it's and
it stands up to James Hardy andthe rest of them, right, but
all of those still need maintenance.Yeah, the Mark there that I'm a
big fan. Mark. Are youthere, Yeah, I'm here. Listen,
I got a question for you.He painted your guys painted my house,

(02:40):
by the way, best pay jobI ever had. I know it
was hardy board, but it's somethinglike that. And you just said there's
some kind of maintenance I gotta do. Hell, you painted it five years
ago. It looks brand new.What about missing? You got to keep
that coating up in order to keepmoisture out. Now, if it's still

(03:00):
great, that's because of Mark's paintingjob. That doesn't mean we were just
talking asking them in the future.What the hell do I have to do
to that stuff? Well, yougot to watch your house. You didn't
go around your house and look ateveryone in a while. And if you
start to see the paint starting tofail, the sooner you hop on it,
the less it's going to cost,don't. Don't. And if I
see that paint starting to fail,I'm calling you brother now, Mark,

(03:23):
Mark, you mentioned you mentioned myfront door. Okay, and again it's
a my front doors looking I crap. I just had that done not long
ago, maybe two years maybe ayear and a half. I don't know
how often. Now that's raw wood. When I say rawwood, it's all
wood. So is there anything youcan put on there that you don't have
to keep redoing. What we're reallydealing with nowadays is we we have this

(03:46):
limit of vehicle. I'm Southern,I'm Southern exposure right, Yeah, vaulta
organic compounds they're taking out of paint. Yeah, they're taking out of everything.
And so the bad thing is thosethings are what made the products so
good. And they're reformulating and they'rereformulating and they're still working on reform land
to find good products to stand upfor sure, just like pesticides and just
like everything else. We just likeasbestos, and you know, things that

(04:09):
were good at what they did werebad for our health. And so they're
trying to find a balance between longevityand health. And I'm happy about that.
I don't want carcinogens all over theworld. But here's the other thing.
Okay, let's just dispel the notionthat anything's maintenance free except okay,
hop about stucco. Well, stuccoit lasts a very long time. Can

(04:31):
you still get microfractures in it?Sure. I have to have you look
at my eye. I have littlethings that happen in my house sealed,
and I tell you one of thebiggest things is sometimes people redo it because
they don't like the color anymore.Okay, but so as far as maintenance
needed, maintenance, everything needs maintenance. Basically final siding, does it need
maintenance? Not really, I mean, okay, unless it's starting to warp

(04:53):
on you Again, that's because youprobably picked a dark color and it's not
going to stand up to today's temperatures. What right now of the sidings,
what holds up the best? Rightnow? I tell you stock No,
all sidings. Brick brick is thenumber one right brick? No? Seriously,
no, no, I agree.What's what's what's second to break?
I tell you, well, asighting product that I really like is LP
smart Side with a coding that's diedanother company called Diamond Code, So you

(05:16):
do two different products. It's oneproduct, but it's sent off to Dimal
Code and they put a coding onit before you install it. Before you
install it thirty year no fade guarantee. The product itself is warranted for fifty
years. Not to absorb eating water. What yeah, so you you order
LP smart side with diamond code.Yes, what is it called the LP

(05:39):
smart side with diamond code? Okay, So brick's number one, stucco's number
two probably or smart side number two. Now I think that, you know,
I think, well again, afifty year warranty thirty or no?
Get it? And so I mean, but stucco, I mean, stucco
can fade two. I mean,that's that's all about the ocase. But
but they're still pretty pretty. Ithink they're okay. And then what comes

(06:00):
after that? Regular cementuous siding?Yeah? Or vinyl? And I'm not
talking about prettiness. I'm talking aboutI mean, vinyl is just not big
in Colorado. Vinyl is huge throughoutthe country. Why isn't it big because
of the heat. I think justpeople don't like to look here. How
about vinyl? Cold steel? Oris that what we're talking about? The
problem we run into any kind ofmetal siding? Is the dent so easy

(06:21):
with hail. So basically I wantto build a brick house, I don't
know, but the stone, butstone you could also do stone. Yeah,
I mean you got you know,a beautiful house on the outside was
stocked awesome. So and and andlet's talk to Chris now, Chris,
you want to talk about HVAC.Go ahead, Chris. What's happening man?

(06:42):
Hey? Tom? Just on aside note, I didn't realize the
Genesis was going to be on,but the he and Rob fixed our house
last fall with hail damage and castlerock and we have a stucco house,
and they used an elastomeric paint thatreally did a great job of covering up
some of those micro fractures that you'vepaint. Is he talking about Mark?
You know? Okay, so there'sthere is a true elastic Merrik paint sher

(07:05):
Wayne and Benjamore both make one,very expensive, especially to put it on
prop. Is that what you puton Mars. No, Mark's house is
a regular sided house. So thatwas regular paint for Benjamin Moore. But
it was just really good done.Yeah, well done, Yeah, it
was. It was a good product. I forget looking at his house.
It's a ship lap. What isit? No, it's just regular Yeah,

(07:26):
just a lap sighting Yeah, Ithink it's actually might be like a
small Dutch lap. And then he'sgot stone on the front also, So,
so what's happening with your HVAC.Chris, Well, I have a
bit of a question for a tomSo. I've been listening to you since
the father John days and I,oh, my good. You know,
call out, call out, youknow people that are price goulenging folks.

(07:47):
I particularly remember a case where thisPewick dealership was taking advantage of an elder
lady. Oh my god, youremember that. It was Don Massey Cadillac.
Yeah, yeah, and Mark,do you remember the little old lady.
There was an advertisement in the paperfor a Cadillac for I don't know
ten grand I'm making up was sixteen. It was six s exteen. When

(08:07):
he sold it to her for likethirty she walked out at thirty two grand.
But that wasn't that The problem withthat isn't what she paid for it.
The problem was they were advertising itfor a third or two thirds less.
And when I talked to the guyand he said, well we our
salesman did a good job that,I went off the deep end on that

(08:28):
one. But she didn't know aboutthe ad the ad price, so they
socked it to or plus put everykind of extra you could get on it.
They man, I can't believe youremember that Chris, So, anyway,
what's going on. Well, sowe had to replace an air condition
at the house, and I wenta little overboard, and I had eight
companies come out to give an estimate. Oh that's pretty cool. You would

(08:54):
love it, or maybe you wouldbelieve the spread. No, I would
believe the spread. Let me guesswhat size house you have? Sixty five
hundred square feet? Is it justthe full system? Just wait, Mark,
that's what I was gonna ask.I'm sorry. Was it just the
AC replaced one of them? Yeah? Just it was one of the two
systems, So one of the hvacs. I understand what you're saying, hvacs.

(09:18):
You have two systems. I getit. But on the system you
were replacing, you were replacing furnaceand air. No, just the air,
just the air. Okay, sojust the air to cover half of
that system would have been about yougot You got bids from six thousand to

(09:39):
twenty two. Hold on, Iwant to guess. I got another question
though. Was the furnace for thatone in the attic or no, well
they didn't replace the furnace, butno, it's in a utility run downstairs.
Okay, it's in a utility room. It's the main floor he got.
I'll say, I think twenty fouris high. He had probably six

(10:03):
to fourteen grand. I don't thinkso. I think thirty five hundred to
fifteen grand. Yes, and Markyou win that one. It was about
four thousand for a goodman, whichI never put a goodman in my house
anyway. But and then almost fourteenfor a ream. Yeah. But that's

(10:24):
one of my questions. And I'mnot trying to be controversial here, but
I some of those. Hey,you can be controversial all you want.
Even with my sponsors. I havesome of the best sponsors in the world,
but I don't have a cheap onein the house. I mean,
I have ones that are more reasonablethan others. But I got to tell
you, man, you mentioned aword price gouging. Okay, well,

(10:46):
there is price gouging when it's pricefor the sake of price. It's not
price gouging when everyone is doing it, and it's the cost of equipment and
insurance and lawsuits and wages and everyonecompeting with everyone to keep employees. The
world has changed, my man.So so Chris, what go ahead with

(11:07):
your discussion. I'll shut up.Go ahead, Well, no, no,
no, and may be right.I'm just I want to understand it
better. Because I had two ofthe companies from your list. One was
Front Range HVACT the other one wasQuality First Plumbing. So Front Range,
I'll bet your Quality First was prettyreasonable. No, so from come quote

(11:28):
to me, Oh no, lethim talk. Yeah, So Front Range
for a ring quote to me aboutseven seventy two hundred dollars everything included.
Quality First came out for the exactsame unit, same tonnage, same install,
fourteen thousand dollars. I'm just tryingto understand. And I even call

(11:50):
it and talked to the manager askingwhat am I missing, and all he
would tell me is that we standby our pricing. I'm just trying to
understand it, Like, why shouldI ever use Quality First Plumbing on your
if I can get it per half? Well, I have found times when
quality I'm going to be straight withyou here, man, I have found
times when Quality First was the lowestprice or the middle range price. Now,

(12:13):
I mean, I can't talk toyour situation, but I will say
this. Let me explain this toyou, and this I'm going to give
you some inside information. Okay,there was a move to consolidate companies with
private equity, and they would getcompanies and buy them up right under a
big banner name that's still going on. Okay, so you have a lot

(12:33):
of these companies that kept their localname, but they were bought up by
private equity. Why am I tellingyou this? Well, because prior to
that, there were people who wantedto revolutionize the furnace and ac business.
So they came out with book pricingand new pricing models, and people like
you, Chris, have asked thisquestion, why is it that one company

(12:56):
can do this and another company doesthat? And I'm going to have answer
right after this. Go with asure thing Denver's Best roofer Excel Roofing dot
com. You don't pay a centuntil you're content. Time for an insurance
check up free, no obligation.In comparison, call Compass Insurance paying too

(13:20):
much your coverage at dozens of insurancecompanies find out now three oh three seven
to seven to one help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance
three oh three nine two zero sixteentwenty two I'm Tom Martino, your troubleshooter
three oh three seven one three talksseven three, eight two, five to

(13:41):
five. Okay, so let's talkabout pricing with HVAC and air conditioning and
furnaces and also plumbing and electric homeservices. Let's talk about it. I'm
tired of skirting around this issue,and I'm gonna give you inside information that
no one will give you. Noone they say shop around, shop around,

(14:03):
and a lot of times you're defeatingit. You're defeating your own Well,
you're not defeating It's good to shoparound. But here's the bottom line.
Okay, this is the God's honesttruth. And I don't know why
people are so shocked by it.Take a company xyz. It doesn't matter
who they are, if they're doingbusiness the right way, they account for

(14:28):
all costs and then they expense it. And I'm going to explain this because
it's honest to God, something thatno one discusses. I had an electrician
one time, and that electrician wascharging to go out to a house and
do certain things really low rates.And he was having a discussion back in

(14:54):
the day with Andrew Goshern, whowas an electrician and Andrew at the time
had mister Sparky electric and Andrew says, and Andrew was a genius and I
love him, honest good. Andrewhad prices that were higher, substantially higher,
and they were in my office havinga discussion. Dave was the electrician.

(15:18):
He was also doing some of myit stuff, and he said to
Andrew, how the hell do youcharge all that money to put in an
outlet or to go and to putin a circuit, or to do this
or to do that, or tohang a ceiling fan. And Andrew says,
well, here's what I do.I look at my cost, my
insurance, my van, my this, and my dad, and then I
price it accordingly. So at theend of the day, I also have

(15:41):
part of my wages paid, youknow, or for that job. And
so at the end of the year, I take all my grocery septs and
all my expenses, and I prettymuch have a predictable profit. And what
do you do? And Dave said, why you no? And this is
the God's under sooth. Dave didnot take any of that into account.

(16:02):
He would charge take the money,put it in this account, not even
put away money for taxes. Sometimesspend the money and then realized he had
a tax bill or his materials heput on his credit card, did not
account for those, did not payfor those, but took the money then
kept doing that. Dave went outof business, Andrew took mister Sparky,

(16:23):
and then he added HVAC, andhe added plumbing, and he added other
things and started back. Then areally good company called Candlelight and Candle well,
it turned into mister Sparky was Candlelightat the time. So then Candlelight
sold the Mister Sparky, Mister sparkand to excuse me into the home services.
Round one was mister Sparky one hourheating and air blah blah blah.

(16:45):
And then George, the guy thatowns fixed at twenty four to seven,
he was working with Andrew who washis father in law, and then they
started they sold that company and thenGeorge started doing it around the country,
big giant companies did a great job. And then that's how that started.
But let me tell you why,because they accounted for costs. Now,

(17:07):
the God's honest truth is, ifyou account for cost you're going to be
more expensive than the guy that doesn't. And there will always be people who
don't account for costs, always,and they won't last long. We had
a guy advertising on this show yearsago that did furnaces, and he was
doing him for twelve hundred at thetime. Everyone else was charging six and
seven grand. He justified that hecould buy a furnace at the time for

(17:30):
six eight hundred bucks, put itin blah blah. He went out of
business, left a lot of peopleholding the bag why he didn't account for
costs, not true costs, andhe wasn't making money, and they don't
pay their bills when they're supposed topay them. Now, if you take
a company that's large and they haveeighty vans, sixty vans, forty pick
a number, those vans are notworking one hundred percent of the time,

(17:52):
one hundred percent of the week.But those vans all have a cost.
They all have people, they allhave expenses, they all have licensing so
insurance. So when you take thevans and the people and you aggregate a
cost across a company, you havea cost per hour per van. Now,
since they're only working maybe eighty fivepercent of the time, it's impossible
to have one hundred percent of thevans working one hundred percent of the time.

(18:14):
So if you take an eighty percentfactor, you have to factor in
twenty percent of the trucks empty,not doing anything at the time, and
that cost has to be aggregated tothe people doing the work. So when
you take the math and you dothe math, you will be charging more
to stay afloat than someone else.It's just the way it is. But
then why a disparity. Not allcompanies are shlock when they charge less.

(18:38):
Some of them do account for costs, but they have lower costs than others.
But then there's another factor I'm goingto tell you about. It's called
private equity. Private equity is amove among investments. They do private funds,
and what they promise their investors iswe are going to take your money

(19:00):
and we are going to invest thatmoney in companies. Now, private equity
funds are nothing new. You know, you have you have all kinds of
investors who want to buy companies andthey want to buy them and operate them
at a profit. Then they wantto spin them off and sell them.

(19:21):
The private equity fund is dissolved andthey do a new private equity fund.
That's the game. They buy upcompanies, they spin up the sales,
sell the pro sell the company,the national company, and then start a
new fund. Warren Buffett loves doingthat. He loves building up companies and
selling them. Okay, so privateequity comes in and they do something new.

(19:45):
Their genius has said, you knowsomething, in order to have something
that's really going to be worth something, what we need to do is have
a predictable profit. So when thesehvac guys go in or home service guys
go to seminars to find out howto become part of private equity or how

(20:07):
to run their own business, becausesome of these private equity people actually put
on seminars. Here's what they tellyou. Start with what you want to
make on every dollar you invest.Now that's called a required rate of return,
but everyone has a different one.You have Harry might be satisfied making

(20:29):
ten percent on every dollar, whereasGeorge might want to make thirty percent on
every dollar. And you have somepeople that want to make fifty percent.
So what they do is they taketheir required rate of return and they say
this is what we want to makeon a dollar, and then they work
backwards and then talk about it,and then they make book pricing per item.

(20:52):
That book pricing takes into consideration thecost of the product, the time
it takes to service or install,the insurance, the wages, the HR
costs, the company overhead, thevans, the expenses, and then plus

(21:18):
plus profit now that are required.Rate of return is different for every company.
That's why you have the disparity.Now, there's two reasons you have
disparity. One is the companies onits way out of business. It can't
sustain those prices. The second oneis they are they are making less money

(21:45):
on their dollar. It's that simple. It's that simple. I'll guarantee you
that there are companies that can dosiding more expensive than Genesis Total Exteriors because
Mark knows what he needs to make. And Mark's been around long enough that
I know he knows exactly what he'sgonna make. Now, sometimes he hasn't

(22:08):
have to cut his prices. Ifcompetition he has to get more and more
on the books, he'll cut hisprofit a little. Sometimes he increases his
profit if he's so busy he doesn'tknow what to do. Is that wrong?
Well, a lot of his buta lot of his work is actually
paid by insurance, which is forthe welge part, and that's ctiated pricing.
That's right. So so I'm surethough there are companies that are much

(22:30):
cheaper than you. Right, ofcourse you get we call him tailgate contractors
right now. But I want tomake this clear. Not everyone with lower
prices are going to go out ofbusiness. Not everyone with higher prices are
greedy. What I'm saying is theyall have a required rate of return.
There are some low prices that areunsustainable, right, Okay, Now we

(22:52):
get a discussion all the time onmy water heater guy. Okay, you're
a plumbing Colorado dot net. YourAll Plumbing does water heaters for thirteen ninety
nine. He does. That's fora forty gallon fully insalled fifteen ninety nine
four or No. Fourteen, Yeah, thirteen ninety nine for a forty fourteen

(23:14):
ninety nine for a fifty okay.He does cut rate on all plumbing repairs.
So I've had discussions with plumbers behindthe scenes who say that can't happen.
And so I talked to Demotarm andhe explained it. He'll explain it
to anyone he buys his water heaters. He has a system for putting him
in and he makes less money hisrequirement, his r r R is less

(23:38):
than someone else's. It's that easy. Now, what is the downside?
If someone is so cheap they goout of business. Nothing if you don't
need them again. But it's reallybad if they make a mistake and then
they damage your house or something.They're one bad job from going out of
business. That is what you havewhen it comes to life. Or you

(24:00):
know. Also people that don't paytheir bills. Then if they're so cheap,
then they're not able to pay theirbills. That's right. And then
all of a sudden you get alean in your house because a shingle delivery
company distributor is coming after you havepaid for the shingles. Now, Mark,
and you can have leans on yourhouses right now. Mark, You've
been in business. I've been inbusiness. We have businesses together. Aren't

(24:26):
you tired of hearing about pricing?I mean there is a disparity when he
to price an air conditioner and hegoes anywhere from four grand to what did
he say? Fourteen? Look?I shop and I shop, and I
shop and I shop. It doesn'tmatter. I shop our referral list members,
I shop other people when it comesto AC's, it's amazing to me.
One of the reasons I know that. One of the reasons I was

(24:49):
way closer on that stretch that guywas asking for. I think I said
thirty five hundred up to whatever fourteenfifteen thousand is. Because recent I've been
shopping and I have found units thatwill come and get installed at my house.
I need one, just like thatguy was talking about. I'm in
the same circumstance he was. Ihave a company. They happen to be

(25:11):
on the referral list three thousand bucks. They don't even know it's me shopping,
So don't think that anybody can callup and get that for three grand.
And then I've had ones same unit, same brand, name, same
size, same everything up around eightthousand. And the funny part about that
is they actually knew it was me, So I don't know if they're trying
to put none on here. Here'sthe difference here. The difference between those

(25:34):
two companies, if truly it wasthe same stuff is R R R.
People have different required rates of return, including attorneys doctors. Yeah, but
that does an effect to consumer,Tom. No one cares about that when
they're shopping they're not going, oh, okay, well this guy's got to

(25:56):
pay off of private equity company,so therefore we're gonna know. No one
thinks that. No, Mark,I didn't say people think it. I
want people to understand it because everyoneasks why does one company charge four grand
and another one charge eight And there'sonly a few reasons. One would be

(26:17):
whether you have private equity or not, you have a required your rate of
return, or you're going out ofbusiness. You're leaving something out that I
think everybody should know as well.There are companies that charge the same amount.
Let's say they're both ten thousand dollarsfor what we're talking about, identical.
They both do the exact same product, exact same price, and let's

(26:41):
call them on the extremely high side. One of them will get complaints a
lot. The other never gets acomplaint about pricing. You know why,
because when the job is done andit's over, one company leaves them thinking,
Okay, I did really good.I love the people that installed it.
I loved everything. Maybe I didspend a little more, but you

(27:02):
know what, I'll use this guyagain. The other company can leave a
bad taste. I don't know whyor why they do it, but then
it becomes a non showing it crazyto talk when we go to talk to
companies, we talk that all thetime, and that's called building a value
proposition. People who come in andout of there that doesn't they do the

(27:23):
same exact job as someone else.They don't have They don't do a good
job showing the consumer what they havedone and they know. And I want
to give people a kind of it'snot really a silly way. Let's take
this break. We got are comingup, give us a call of folks
and mark you just continue that veinafter this. I just want to tell

(27:45):
people call us with any problem,question or complain. But one thing I've
said on this show, We're notgonna pussy foot around. We're gonna give
you the truth. We're gonna betransparent. You know, it doesn't matter
if people advertise or not. It'sthe truth about life. You're gonna find
out the truth. For god sakes, we have the Internet now. Everyone
needs to be transparent. More comingup, Go with a sure thing Denver's

(28:10):
Best roofer excel roofing dot com.You don't pay a cent until you're content.
Time for an insurance check up freeno obligation comparison call Compass Insurance paying
too much your coverage at dozens ofinsurance companies find out now three oh three
seven seven to one help. You'llthink you're his only customer when you choose
Frank durand the real estate man dotcom to list your home with Remax Alliance

(28:36):
three oh three nine two zero sixteentwenty two. Hey Tom Martino here three
O three seven one three talks sevenone three A two five five. We
were having pretty good discussion on pricinghome services, uh, private equity,
everything in the world to do withyour house. But I'm going to tell

(28:57):
you something right now. There isin my opinion, now this is all
subjective. There is a such thingas being greedy, and there is such
thing as being too cheap to whereyou're not going to get the service you
want. I want something balanced.I really want a good company. And
it's not all pricing. You don'talways get the best value with the cheapest.

(29:18):
You don't always get the best withthe most expensive. It's on a
case by case basis, and that'swhat I do here. I will never
endorse anyone that is just high forthe sake of being high, or because
they think they can get away withit, and I swear to you there
are companies that do that. Theyit's called pricing tolerance. Now, Mark,
what were you going to say beforethe break, Well, I'll give

(29:41):
I want to give an example outof what I was talking about, where
two companies can charge the same amount, same product, and let's say they're
both on the upper echelon of price, but one of them you never get
a complaint about price, and theother one you do. So I'm going
to say the same thing about higherend restaurants. You go out for your
anniversary something along those lines, youdrop two or three hundred bucks as a

(30:04):
couple, maybe let's say Shanahan's DelFrisco's, and maybe like Ruth's Chris.
Well, honestly, I like themanager coming around. I like a good
waiter. When you're spending that kindof money on a drink and a steak,
they better have the best service youcould imagine. Last time I was

(30:25):
at Del Friscos years ago, theyabsolutely sucked. So we'll never go back
there. But I will say thefood quality is about the same as Shanahan's
and in Ruth's Chris, where themanager comes around and it's the same price,
same everything. One I can't standand complain about. In fact,
I left a skating review and theother ones I love, but the pricing

(30:47):
was the exact same. I getit, and that there's so much more
to it than just what you payand what you get. But the bottom
the bottom line is uh, it'sit's going to be a mixture of pricing
and a mixture of quality. That'swhat it's going to be. And I

(31:11):
just I want to say something aboutShamansky and his business real quick. You
know, he's not the cheapest,and he's not the most He's not the
most expensive by any stretch whatsoever.When I hired him to do our house,
you know, and we paid cash. It wasn't like an insurance claim.
And basically I got him to comeout. I met him, I

(31:33):
met his painter. I met twoor three other companies, and I went
with Mark for a couple of reasons. One, I loved this painter.
His painter has worked for him fortwenty years. Mark also sent out listen
to this time. He sent outthis lady that worked for what kind of
paint was it? Mark Benjamin?And she looked at it. We were
going to go with one color.Suzanne was fixated on one color, which

(31:57):
was basically the same color we andshe came out and pointed out different things
with their outbuildings and said, Iwould go with this color. Then they
showed us what it would look like. They went that extra mile, and
honestly they were still they were stillright there on pricing. So I mean,
he's a perfect example where you canget the great quality and you're going

(32:17):
to enjoy working with the company exactly. Owe me thirty bucks Mark three oh
three seven one three talk three hthree seven one three eight two five five.
I would love people's experience on whatthey have found with pricing and how
they feel about it about hot whatthey and what they freaking hot tubs twenty

(32:40):
five thousand for a hot tub atthose shows, or you can go to
Costco and get the same damn thingfor five grand, you know. And
I think a lot of companies areof the opinion that if they charge more,
they will be perceived as better value, you know, or better quality,
and that's not so either, althoughin some cases it happens. The

(33:01):
famous case of this gin that wasselling cheaper than everyone and it wasn't selling
as much they raised their price orwas it vodka was years ago? I
remember this study in college and theyraised the price and boom, go with
a sure thing Denver's best roofer ExcelRoofing dot com. You don't pay a

(33:23):
cent until you're content. Time foran insurance checkup free, no obligation in
comparison, call Compass Insurance paying toomuch your coverage at dozens of insurance companies
find out now three all three sevento seven to one help. You'll think
you're his only customer when you chooseFrank durand the real estate Man dot com

(33:44):
to list your home with Remax Alliancethree all three nine two zero sixteen twenty
two ripped news yours as we can. Shooter's gonna help coming. This is

(34:09):
the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here, Welcome
to the show. Three oh threeseven to one three talk three oh three
seven one three eight two five five. We've been discussing a lot of things
today on pricing and everything else.On some guy brought it up and said,

(34:29):
why was there such a disparity inpricing when I went to replace an
AC? And I said, well, you're gonna find it because you have
different people with different expenses and somepeople that don't account for expenses, and
you have it everywhere in between.You do. Now, just let me
explain something to you. Because somethingis more expensive doesn't mean someone's greedy.

(34:50):
It doesn't mean they're not. It'sbecause someone's cheaper doesn't mean it's sustainable or
it's a good deal either. There'sgot to be a balance there. You
I want someone that takes into accountexpenses and all of that. Unless you
know they're going out of business,you don't care. There's just a whole
gamut of pricing, a whole rangeof pricing, and yeah, there is

(35:13):
abuse of pricing. Sometimes they don'tstick around long, but then you have
the move for there were so manypeople in the past with home services that
did not price properly. They didnot they didn't stick around because they weren't
priced adequately. And then of courseyou want value as well. That many

(35:35):
times, value is a word peopleuse to justify high prices, and it's
not really value. Sometimes it is. There's no magic formula. One thing
for sure. You can't take theprice of a good add what you feel
is a reasonable profit and expect everyoneto charge that. It's not going to

(35:57):
happen. Again. I'm going totell you there are a few reasons for
price disparities. One is greed.A second one is a legitimate business person
who is taking into account all expensesand they want to stay in business.
So so see there's two right there. Then you have someone who arbitrarily prices

(36:22):
who doesn't know anything about being inbusiness, and they just spin out and
go away. And many times whenpeople are artificially low, that happens.
Sometimes people are lower because they're small, they're lean their mien, they don't
have a lot of requirements on theircapital, and they just want to They

(36:44):
just wanted to buy themselves a job. So really, again, not everything
is good, not everything is evil, not everything is high, not everything
is low. I wish there wasa magic answer. But Chris was explaining
before the break about his price shopping. Go ahead, Chris, oh,

(37:05):
I needed a sewer line replaced.I got Plin to come out and get
in after which turned out to beeighteen thousand dollars for a whole job.
And the owner was on your showthat one day and I called in specifically
asking, you know, in describingwhat the job entailed. Now we didn't

(37:27):
go there to look at my jobspecifically, but you know the basic gist
that it was. You know,this is this is our poison. We
have overhead that we have to payfor and I completely understand that. Right.
So while I was talking about that, two's told me that Mark said
to call Master Ruter and get anestimate from them. So I had Mark,

(37:52):
are you Mark? Are you on? Yeah, I'm here. Did
they change their name yet? Yeah, they just did the Master Services.
But I want to hear with this. I don't know if he's got something
good or bad to say. Keepgoing, dude. Oh, like I
said, I want to cookie.He's saved me. All the accident from

(38:13):
Master Ruter was ten thousand dollars,so he saved me eight thousand dollars.
Okay, thank you for the experience. And you know, I think Tony's
a good example of having lower overheadand passing it on. So Mark,
you know, Tony, I thinkthat was I think that was a little

(38:37):
bit back. But Tony, youknow one of their secret sauce. First
of all, a lot of thecompanies on the referral list, with the
exception of Master Router or master servicesnow and I'll answer your question on that
in a second. But a lotof them don't do commercial. Tony's got
a group of guys out there thatdo nothing but excavation, big big jobs

(38:59):
that aremmercial, which allows him toget all the equipment. Always have these
big jobs with money coming in.Then when it comes to residential stuff,
he can take a few of thoseguys, put him on a quick sewer
line for a house and save thepeople of fortune. He kind of came
up with his own secret sauce inbetween commercial and residential. And most of
the companies we advertise for don't doany commercial tom Oh, you're right,

(39:25):
you're right, And so Chris,shopping around is important, But I hope
when people shop around it's not acode word for just finding the cheapest price,
because people have been burned by thatas well, many of them who
call this show. But one thingI know for sure, money upfront is

(39:51):
almost always a bad idea. Ohyou got that right. We wouldn't have
a show if people didn't pay moneyupfront. Almost always it's a bad idea.
You would think it's hard to talksomeone into parting with thirty forty grand
for nothing, but apparently it's prettyeasy, and I have people on my
referral list and they will charge moneyup front. I don't forbid it.

(40:16):
I just wouldn't do it. Notfor nothing, No money for nothing.
In Chicken market, what do youcharge what you're doing for? What's that?
Mark? Let's ask Shamansky in studiowith Genesis. I know when he
painted my house, he didn't chargeup front. I know when he did
siding work and some deck work andother stuff, he didn't charge up Oh,
I doesn't take a penny, right? Oh, I assume if you're

(40:37):
doing windows. I mean I don'tknow. No, no excel roofing I'm
talking about. But here's what I'mtalking about. I don't mind money upfront
under certain circumstances, if you protectyourself. Credit cards would be good.
An escrow account is good. Anotheror a construction management account on a Giant

(40:59):
edition. Another one would be payingfor the materials, paying for them and
excuse me, and then you callto make sure it was ordered in your
name for your address, so ifsomething happens to the contractor, the materials
are still going to be delivered toyou. And pay it on a credit
card. Yeah, that's what Isaid, credit card was number one.

(41:21):
Then I said, if you orderstuff and you can verify the order in
your name, your address. Theother thing I think is important is if
work starts, which includes design workplans, you pay as you go,
to pay a large amount of moneyupfront for nothing. Why and then wait
three, four weeks or two monthsfor somebody to show up. No,

(41:42):
I'm sorry, nope, ain't gonnahappen. Mark, What is your take
on this? Let me get usa wide shot here, go ahead,
sir. So our policy is wenever want to lose a job for because
somebody listens to the show and theydon't want to pay depositive. That's a
policy with all our people. Wedo ask. A lot of our jobs
are running anywhere from between twenty andone hundred thousand dollars. Oh I know.

(42:04):
And again so if we have anarchitect involved, and then I saw
saying, well, we're going tohave you pay the architect direct, so
we're not involved in that, butat least you're going to pay that direct,
and that's good. And it's like, now we're going to start ordering
things. So if we're ordering windows, if we're ordering I totally agree and
then so now we have to placethat and then those window window lead times
right now are twelve weeks. Well, in that twelve weeks, I'm going

(42:25):
to have to pay for half ofthe windows. Do you mind though,
if they verify the order was placedfor their address, never in their name.
Never mind that, right, becausewe've had cases mark where people put
money down for windows specifically, notanyone we know on the referral list,
but they put money down and thecompany goes away and guess what those windows

(42:45):
weren't paid for or they were paidhalf and it was to the contractor and
they won't release it to the consumer. Right yeah, no, And again
we work with our customers and sure, and then depending on the dollar amount
is what we want to try tocollect too. If it's one hundred thousand,
well maybe it's a quarter. Aquarter, then you get part way
done, in another quarter, you'reyou're close to being done. You get

(43:07):
three quarters and you're finished and getyour last quarter payment exactly three h three
seven to one three talk seven onethree eight two five five. So I
again, I always have this strugglewith this money upfront thing as to when

(43:27):
it's appropriate or how to do it. There are ways to do it,
and I just went through them,and then you should always check companies.
Now, does that mean you don'tget a brand new company. No,
it doesn't if they have experience inthe field and have run companies. But
too many times new companies are manytimes people who have worked for someone and
they think, hmmm, I cando that, and they know the trade,

(43:51):
but they don't know business. Youknow. I got a landscaper Tom
I use each year he comes out, and I have different from things.
Some of them might be they cleanout the pond in the front or the
water feature. Then I might wantrock or bark down somewhere else, a
tree planted, whatever. But I'veused the same guy forever. And when

(44:12):
we first moved in here, myfirst deal with him was fifteen twenty grand.
He's a little one man deal,and he said, Okay, I
need six seven thousand up front tobuy the trees and do all this.
I said, dude, if youdon't have enough money to float that,
I simply am not going to useyou. So we got past that and
since then there's never been an issue. I've never I pay him when he's

(44:35):
done. I don't care what he'sdoing, and I feel that way in
most instances. Yeah yeah, orpay well you go to Bob has a
comment, But Bob, hold on, I'm going to take you after the
break. I have more coming up. Three zero three seven one three talks
seven to one three eight two fivefive. Go with a sure thing Denver's

(44:58):
best rufer excel roofing dot com.You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much yourcoverage at dozens of insurance companies find out
now three oh three, seven toseven to one help. You'll think you're
his only customer when you choose Frankdurand the real estate Man dot com to

(45:22):
list your home with Remax Alliance threeoh three nine two zero sixteen twenty two.
Hi Tom Martino here three oh threeseven one three talk seven one three
eight two five five. Bob hasa comment on pricing and business and all
of that. He's with l emLandscaping. Now again, I don't want

(45:44):
to tell you that's all we're talkingabout today, but it did kick off
the show and people were interested init. We're getting a lot of comments
and texts I haven't even gotten toofive seven, seven three nine. If
you want to text the show,just put Tom in the subject line or
somewhere in there. So it comesto me. And so let's talk about
it. Bob. What do youhave to say? And I'll remind people

(46:04):
call me please three oh three Martinothree ooh three six two seven eighty four
sixty six or three oh three sevento one three talk with any other problem
as well, Bob. Go ahead, okay, Tom, So here's what
I want to tell you. Ireally appreciate what you just said about In
some cases it's okay. For example, when we did work for you,
the materials were paid for, Iwould pick them up and showed up wh
did the work. Here's what Itell people. I love what you said

(46:29):
about the material. We always providethe material costs directly from our supplier because
we don't mark it up, sothat's save the people money and then they
don't have to pay for any material. So the day we're geting the day
before we're going to work, sothat that protects them on that part.
Because I can tell you this,companies out there, they'll get the money

(46:49):
from the material they haven't delivered andthey never show up. So not only
did they get a deposit for theother part, but they got your money
on materials and then they don't showup. So I like the fact the
way we do it. We onlyget a deposit and have to labor and
then the rest of it is neverpaid until we're done. And that means
the customer asking me happy. ButI will tell you there's a and I

(47:13):
hope you can find this. They'vebeen putting a lot of reports out now
where companies are doing work and I'mgoing to use landscaping, concrete, they're
getting the work done, the peoplecome out and say, well, I
don't like it. They don't wantto pay them, So it can be.
It can work both ways. ButI always tell people never give money
for the materials up front. Andthey said, let you pay for let

(47:37):
them pay for them, Well,ninety nine percent of the companies won't do
that because they don't want to knowwhat you're paying, how much you're paying,
and how much that's a profit ofit. That's why we do it.
And by the way, I don'tcare either what they're paying and what
And I like what you do,Bob, But I will say this.
If I order windows from someone andthey say, and I say, I

(47:57):
want to make sure the order isin my name, my address. I
don't care what they're paying for it. I just care that the order is
in my name, my address,and that they did pay for it.
I don't care if they paid.If I paid them twenty for the windows
and the windows cost him eighteen orfifteen or fourteen, I don't care,
as long as the fourteen, eighteenor whatever was paid to the window company
and the window company verifies I havean order in my name at my address

(48:21):
and they will be delivered if thecontractor gets hit by a bus. No.
And I'm kind of saying the samething, Tom, That's why we
on our customers pay for the materialwhen they need it. It's kind of
the same thing. It's in theirname. They've got to a seat,
they call us applier, they knowthey're getting the product. Because right and
Bob, look at it's delicate.There's not one situation for everyone in the

(48:44):
world. But I will tell youthis, I am just so tired of
people who pay, and even wellintentioned people they pay, and those well
intentioned people have a problem, andthere's nothing thing you can do about it.
You know, they have a problem, and then you go to them
and say, what the hell didyou just do? I mean, I

(49:06):
paid you all this money and yougo, oh, dude, I can't
help. But my wife got sick, my kid got sick, or somebody
needs a transplant. I mean,it's it's just unforeseen circumstances. Thanks Bob.
Three oh three seven, one,three eight two five five. My
guests today Genesis Total Exteriors, andI want to talk about something else too.

(49:27):
I want to talk about this roofingproduct that has me fascinated, and
I'll tell you why. I wantto talk about it, Mark, not
only because you sell it and youinstall it, but because it shows that
technology can meet the challenges of tomorrow, for example, with air pollution.
I'm not saying that this one thingis the answer, but it does show
that we have done a great jobas people, as humans on battling whatever

(49:52):
negative effects we have on the environment. Now, I think the net is
do we have a net benefit ora net deficit when it comes to the
environment. Will argue that, butat least that we are moving forward with
products that can help this. Ilove the nickname smog eating roof or is

(50:15):
that the official name? What isthe name? Mark? Yeah, it's
well, it's a smog eating granulesthat are on the shingles. Now,
these granules are put on the whomakes the roof, well, Alice makes
the shingle and three M makes thegranules. Now the granules go on the
roof, right, and the granulesinteract with the air correct, and so

(50:35):
the air about an inch above,they're all over your roof. That air,
the air that infiltrates your house,the air that circulates on your roof,
correct, what happens to it?Well, then the granule interacts with
that air and turns the bad chemicalsthe smog itself and turns into nitrogen.
And the nitrogen gas, of course, is harmless, and so your house

(50:57):
it actually does purify any air infiltrationfrom that also though, when it rains,
your roof leeches nitrogen correct, andit goes onto the ground and helps
your grass grow, It helps yoursoils, it helps the environments, helps
the flowers grow. Why did theycome up with this? Were they thinking
people would look for a I mean, I mean never in a million years

(51:17):
would I think, well, nextroof I get I want to make sure
it purifies the air. Where didthey come up with this idea? It's
a great marketing idea. Where didthey come up with Well, I think
it's pretty crazy because you think ofthree M, you think of post it
notes, you know, I meanthat's the kind of products you think of
them. Well, actually they haveso many problems they do, clear bros.
Yeah, yeah, I mean justall these different things that three M
makes. And one of the thingsis they came out with a granules,

(51:40):
which we don't have a problem withhere, but in other states you do
with algae growing on a roof.So they have granules that are now put
on two shingles that prevent algae growingon the roof. And then they took
a one step further and now saywe're not gonna have algae and we're gonna
also make the air better around that. I mean, who thought of that?
Somebody is great great marketing, justgreat marketing. So let's talk about

(52:04):
then what then? Then? Thencementuous siding In general, cementuous means literally
cement put in with the wood fibers. Yeah. Well, yes, it's
it's a mixture of that, andit's not true complete cement of course,
not it right, you know,cementuous meaning it resists moisture, it's stronger,
it adds rigidity to the composite.Right, yeah, and so I

(52:28):
mean again, great products, andthen they stand up. You know,
one of the things is the best. Best part of that is the fire
rating because Al saying, you know, we've had all these fire fires in
Colorado and everything like that. Well, this does slow down. It's not
going to burn up your house asquickly as if you have a wood product
in the side of your house.Vinyl would just completely melt in your house
and then you're you know, you'releft exposed. But at least the cement

(52:51):
siding gives you at least a onehour fire rating by putting them on the
outside of your house. And nowa new a new venture, not a
new venture, but you're doing somemitigation of mold. Yes, Now why
did you get into that? So, Genesis, I know why you were
doing interior improvements. You do interioras well. People don't know that,

(53:12):
but mostly exteriors, but you dointerior home improvements. And I'll bet you
ran across it and had to callpeople in. We were paying we were
paying my guy five hundred bucks atime to come out and test the air
of the house. And so it'stwo samples inside a house, one sample
out. And then I said,you know what, we should probably look
into doing this at ourselves. Now, why were you testing to begin with?

(53:35):
Well, because they are fearful thatthey have molded it. Oh,
I don't feel good, you know. Okay, So you want to make
sure going into a home improvement,first of all, you're not blamed for
anything. And then second of all, if there is a problem, you
mitigated, right, and so oryou know, or you come into a
house and there was a water leak. We're coming in to fix a broken
pipe and a wall or whatever,right, so what did you do?
You tested? And then when didyou start to mitigate? And then well,

(53:59):
then as soon as you know theresults of that, then you start
tearing things apart. And we've alwaysdone that. We don't advertise it a
lot. I'm water certified also dryout. I don't you know. I
have to rent the equipment. Inever got into the twenty four to seven.
That's not where I want to gowith Genesis. But the mold and
this asbestos testing makes sense to usbecause we go into a house and we

(54:19):
have to test for asbestos. I'mnot certified asbestos, yes, but a
bestis yet but it will be so. Right now, you test for mold.
If you find mold, can youmitigate them? Most yes we can.
We are certified to remove that also. Okay, what mold has to
be removed and not just killed?I thought you could kill mold. Well,
you know what they're what we weretaught in class, is you you

(54:42):
know, like black mold. That'sthe most common mold in Colorado. Guess
what, There's four hundred, fourhundred species and everyone thinks they're all deadly
right, and in most of themare not right Spataphoras something, Yeah,
is the really bad one, butyou don't know until you get it,
test it. But in the meantimeyou just assume it's bad, and of

(55:04):
course and then we clean up again. Well, I mean, no,
mold is great to have around.If you can mitigate it, you mitigate
it. But mitigating means for somepeople. What pisses me off is they
scare the hell out of people andbasically tell them they got to rebuild their
whole house. I mean, downin Texas, they were telling people not
only did they have to knock downtheir house. They had to excavate the
dirt for God's sakes. I mean, it gets to a point where it's

(55:25):
crazy, right, you know,right now you and I are breathing mold
as we're of course, yeah,well thank you bring that. It's everywhere
though, it really is, andthere's nothing you can do about it.
But you know, water and ithas to have something to live on and
air. There are the three thingsthat mold needs. You need to eliminate
one of them, and water isthe easiest one to limit. So when
you eliminate and seal, is thatgood enough for some cases? In some

(55:45):
cases sure, and then in othercases you literally have to cut it out.
You have to you have to cleanit or you know, or just
scrub it off. Yes, doyou ever have to cut it out?
Like studs or dry I mean drywallmakes sense, it's cheap. You're you're
not gonna you're not gonna scrub adry wall. You know, it's much
easier is to replace the drywall.But the studs behind that, well that
makes more sense to clean those.Okay, three oh three, seven to

(56:07):
one to three, talk anything youwant to talk about pricing and we can
expand the pricing talk not just forhomes and home services and home improvements,
but talk about anything. Mechanics,talk about cars, talk about clothing.
You notice when people talk pricing,they never talk retail. They always talk

(56:30):
services. They don't talk retail becausemost of the time we see a price
and we pay it, or weshop, but we pay it eventually.
Right, So people stand differently ondifferent items. Some things they expect to
compare others they don't. And Iwant to know how you feel about that.

(56:51):
Plus, of course, don't siton problems. How many times have
you heard people call them they hada problem for five years, lingering and
they finally call me. I mean, I'm not saying it's impossible, but
the sooner the better. On problems, questions, complaints, concerns, especially
calling us before you embark on aproject three all three seven to one three

(57:14):
talks seven one three eight two fivefive. And speaking of great products,
waterpros dot net the best water systemsin your home for the best prices.
I love my drinking water at thekitchen, saying fourteen hundred bucks only installed
third triple filter reverse osmosis, butthey also do other great products as well.
To get rid of dangerous things inyour water waterpros dot net. Go

(57:38):
with a sure thing Denver's best rooferExcel Roofing dot com. You don't pay
a cent until you're content. Waittime for an insurance check up free,
no obligation. In comparison, callCompass Insurance. Paying too much your coverage
at dozens of insurance companies find outnow three all three seven to seven to

(57:58):
one help. You'll think you're onlycustomer when you choose Frank durand the real
estate Man dot com to list yourhome with Remax Alliance three oh three nine
two zero sixteen twenty two. HiTom Martino, your troubleshooter three all three
seven one three talk three all threeseven one three eight two five five.

(58:19):
Welcome to the show. Hey Bruce, what's going on with you? Welcome?
Hey Tom? How are you doingtoday? Good man? What's happening?
Hey? I have a longtime listener. You actually helped me with one
of your referral list members before theuh that solar marked incident. Thank you,
reach, Oh yeah, what's happeningnow? Oh now is a great

(58:40):
story. So on Sunday, Icame back from a two week vacation to
a leaking water heater. So I'mlike, oh, what do I do?
So Tom Martino referral list, Well, who does Sunday work ear least?
The answer is the phone on Sundayfix it twenty four to seven.
Hence the name problem up. Yeap, I call him up on Sunday,

(59:00):
get an appointment. They can't guaranteeme at the time on Monday because they're
busy, busy, busy. Butthe tech gets out there, agrees it
needs to be replaced, goes,gets the water heater, comes back the
same day and replaces my water heater. Good. Now, with the conversation
you're having today about cost, right, I think most people to work with

(59:22):
fix a twenty four set. Butthey're not the cheapest. No, they're
not the most expensive. But whenyou look what the guys did. I
mean, he came in, hecovered my carpet to make sure he didn't
destroy my carpet, were walking in. It was above and beyond, above
and beyond. Right, Yeah,all new connections, all new valves,
gas connections, a new drip pandI mean the extras were just amazing.

(59:45):
So I just want to get mythumbs up. They did a great job.
I thought the price was fair.It was higher than what I could
get at a home depot install.But you know, then what do you
get from them? But I wantedto let you know right well, Bruce,
I appreciate you trusting us, andI I appreciate you trusting them.
They're good people. Fix Myhome dotCom of course is their website, and

(01:00:06):
they do quality work and and soso do others as well, of course,
so plumb Line Services and and wehave good people. You know eight
eight eight Heating dot com they addeda plumbing division and uh, my guest
today you know, Genesis Total Exteriors. We were talking about new products.
We talked about new services. You'redoing mold detection and mitigation. Also we

(01:00:31):
have great products that like the smalleating roof. And then what else,
I mean, what else is new? Like stucco stucco is stucco? Is
stucco? Well, I mean,is there anything new? Well? Nothing?
I mean again, the way wedo it, we don't do any
of this. We don't do ephisNo. Ephus is over foam, right

(01:00:52):
over foam, you know, andthat's where you get a lot of your
birds pecking through because your cement onthe outside is only like an eighth of
an in thick, and that's it. And behind it alsoly a bird comes
up like, oh there's some somethingI can peck through here and make a
make a home. So we don'tdo any that. All of our stucco
is a half inch when we're done, a solid cement in the outside of

(01:01:12):
your house. So if you havesiding, that that's increasse. If you
have siding, we're putting chicken wireup and can you go right over siding?
Yeah, yeah, And that's thethat's one of the best things.
You know, a lot of timeswe do bump us around your windows and
just looks amazing when we're done.And again it's solid. And so if
you do have ethie, if it'swet, we cut the wet area out
and repair that again with solid concrete. And then we go on top of

(01:01:37):
stuff on the ethis that's not badand repair all that. And as far
as stucco is, the I thinkI've asked you is the color mixed in,
mixed in the final coat. Yourfirst, your scratch coat is not
it's regular concrete color, and thenyou have it mixed in, so when
you're done, you don't have topaint that's correct. And so even if
you've got a small scratch in yourhouse, it hits the baseball against the

(01:02:00):
house and you know, scratched itup. Yeah, you got you're still
seeing your stucco color. And thenhow often would you have to repaint stucco
normal? You never have to.If you're as long as you're happy with
the color, really you're done.You know, you got to be happy
with the color. You got topick a color, of course, that's
right. And if then then theworst cases, if you wanted to change

(01:02:22):
color, you change color. Doeshail ever penetrate any of that? So
again, if you have true stucco, no, if you have ephis,
yes, the ephis, especially likeepis. Let's explain to people what ephis
is. They used to do that, well, they use They used to
do stucco all the time, andthen ephis came along, which is a
foam product that they trowl a thinlayer on top of correct and it looks

(01:02:45):
like a great wall. It looksgreat. But you can walk up literally
with a nail file and chip awayright, and you can actually just take
your thumb and push on it.You can tell if as ephis are stuck
on now. Sometimes though, eventhough you have really stucco, isn't ephis
used sometimes around windows? Yes,we use it for a pumpouts, Yeah,

(01:03:06):
just for a little trim, right, because otherwise you'd have this big
glob of sement to run your window, which would be hard just to even
have that whole up. We're talkingto Genesis tootalexteriors dot com. But whatever
you want to talk about, we'rehere. Three oh three seven one three
talk seven one three eight two fivefive. Hey, I got some good
news. My friend's over at Premierewindow washing, window cleaning and pressure washing.

(01:03:27):
They're starting a brand new service aswell, which is commercial window tinting.
So whether you want window they cando window tinting in your home too,
but they're really specializing in big buildingscommercial window tinting. They're giving twenty
percent off all services that's pressure washing, pressure window washing, or window cleaning,

(01:03:49):
pressure washing and window tinting. Okay, so let me give you a
website that can get you to allof them. That's twenty percent off if
you book today, you don't haveto have it done today, okay,
And the website is we Clean Windowsdot Co. Seven to zero nine five

(01:04:13):
three zero zero seven eight go witha sure thing Denver's best roofer Excel Roofing
dot com. You don't pay acent until you're content. Time for an
insurance checkup free, no obligation comparisoncall Compass Insurance paying too much your coverage

(01:04:35):
at dozens of insurance companies find outnow three oh three seven seven to one
help. You'll think you're his onlycustomer when you choose Frank durand the real
estate Man dot com to list yourhome with Remax Alliance three oh three nine
two zero sixteen twenty two d newSo you don't have come run in just

(01:05:03):
as fast as we can shoot.That's gonna help. Come MANX is the
Troubleshooter Show. No Tom Martino,Hi Tom Martino here three oh three seven
one three talk seven one three eighttwo five five. Welcome to the show.
We are here to help you anyway we can with any consumer problem,

(01:05:26):
question or complain or anything to doin life where we can lend a
hand. And uh so we're takingphone calls at three oh three Martino.
We take those twenty four seven threeoh three six two seven eight four six
six. We also take him righthere live in the studio as well.
Three oh three seven one three talkyou can reach us to. You can
also reach us through YouTube. Youcan reach us through Facebook, you can

(01:05:48):
reach us through nextdoor. You canreach us through Insta, Instagram, you
can reach us through uh LinkedIn whateveras well. So, uh again,
we're taking your phone calls. MarkShmansky's with me from Genesis Total Exteriors.
We usually have a guest on fromreferralss dot com. Did someone chime in?
Yeah, hey, Tom, ifyou want to talk about pricing differences.

(01:06:08):
I just was purchasing a new carand a difference between dealers is just
amazing. Oh you know what,Yeah, I did say I wanted.
We were first talking about pricing whenit comes to home services, and then
we decided, you know what aboutother things. Now, cars though in

(01:06:28):
the and of themselves, though theydo have MSRPs. So are you finding
what do you mean by a variationamong dealers? Are they charging way more
than the MSRP or some charging wayless, some are charging way less,
some are charging MSRP. And again, you know, the one that I
that I decided to buy had aseventeen hundred dollars, had two charges one

(01:06:51):
for one thousand and one for sevenhundred for things that I didn't want,
and I just told them to takeit off and they took it off.
Wow. And then some dealers,you know, we'll give you a rock
bottom price. So there's a bigvariation in different dealers in different cars.
Yeah, you're right, you're right. And again during COVID, it became

(01:07:15):
popular to where they were putting surchargeson top of MSRPs. Right, did
you find a lot of those?No? No, I didn't pland anything
that was above MSRP. Okay.Now Cody is working with Deputy bow Is.
Deputy bow On, Yes, I'mhere Tom, Deputy bow thanks for

(01:07:36):
helping out here. What's the storywith Cody. Well, I've been trying
to help Cody and the other hotel, I think it's Candlewood. Tell me
what happened. This was the Iremember him saying something about this a while
ago. He they booked a hotelfor I believe it was in March of

(01:08:00):
his for the Colorado Spartans Arena footballteam, and they booked rooms at the
Candlewood. Yeah. Yeah, whathe is saying Cody is with one of
the hotels and then we talked tothe people at the other hotel and basically
the Denver Spartans football teams Colorado TomColorado Spartans. I'm sorry, Colorado Spartan

(01:08:23):
football team is not the team itself, not the players, but the ownership
seems to be a little kind ofshady. I believe he's very shady.
It's his name's Tony Thompson. He'sthe owner of the of the Colorado Spartans
and he steffed these two hotels forover twenty six twenty seven thousand dollars.

(01:08:45):
Is he returning any phone calls?No, I've called him like five times.
He did talk to me once becausehe didn't recognize the number. I've
sent various emails. I sent oneMonday just asking if he would talk to
me off the air or come onthere, and just to get his side
why he's not paying paying the hotelbill for his team members and he's just

(01:09:09):
ghosting me. There's just no response. I mean, what is he going
to say, I'm a crooked pieceof crap and I don't pay my bills.
I mean, I don't know.I mean, so what the heck?
Right now? Where is he staying? Right now? Well, I
believe he's not staying at the Candlewoodor the Wood Springs. He's I believe

(01:09:33):
Cody can answer the question. Ithink he's got another hotel. But they're
doing some sort of trade off ofspon sponsorship in the arena. Is that
true, Cody? Yeah, that'scorrect. From what I've gathered, they're
staying at the Marriott in Fort Collins, and they've got exactly right. It's

(01:09:54):
a sponsorship deal where they're staying forfree, which essentially is what they did
at h at the Candle would onlywithout the sponsorship. But also, if
I may, I got a littlebit more information. A couple of days
ago I talked to I called intotheir mess Their Facebook messenger as a call

(01:10:16):
feature, so I called that andthen was able to talk to young ladies.
She wouldn't give me her name,and she said she is just responsible
for managing the Facebook page. Butshe told me that essentially, if we
haven't got our money from him,don't hold our breath because he does this
to every morning. How the hellown man, I mean, really,

(01:10:42):
I mean, how we should weneed to start calling the team head quotes
and let them know we know theirscumbap space. I think the uh,
these fans that paid good money toTommy Thompson to go see this arena football,
that they buy the tickets. Ithink the fans should call Tommy Thompson
on his personal cell number of nineseven zero eight eight zero two five two

(01:11:08):
seven and just ask them, youknow, they buy their tickets. Why
isn't this guy completing his obligation topay for these hotel rooms for his team
members. This is just appalling,especially these these are mom and pop hotels.
They're not National James. They can't. I don't think they can take
a loss like this. I wantto feature him on the sleeves Brigade.
Do we have any pictures of thisguy anywhere? I'm trying to. I'm

(01:11:30):
trying to look for him and Ican't find anything. Code you know what,
I believe there is a picture ofhim on the website. I looked
on the website. I can't seemto find it. Where would it be?
Do you know? I believe itwas just in a team picture.
I don't Okay. By the way, the website we're talking about is COO

(01:11:55):
hyphen spartans dot com. Now,did you give out that number that people
here's what they should do. Theythey shouldn't really be vulgar or anything,
but they should say, mister Thompson, we heard about this dilemma, and
we think it sucks that you're notpaying your bills and you're stiffing local hotels.

(01:12:16):
What's his number? It's one nineseven zero eight zero zero two five
two four. That is his personalphone, so they can text it too.
It's nine seven zero eight hundred andtwenty five two four. Let me
explain something. I don't want peopleto harass him. I truly want people

(01:12:40):
to give him feedback that it's notcool and this really reflects badly on the
team. And then you talk aboutas a consumer, what you're gonna do
about this. Cody's trying to gethis money. First, hotel, Cody,
you're a good guy, working yourass off for this. Now I'm
trying to find man. I can'tdo you know about us page, by

(01:13:01):
the way, the about us pageon this CEO hyphenspartans dot com, they're
all blacked out. It's like we'relooking at a bunch of criminals. I
mean, what the hell, they'reall blacked out. I don't see a
picture. If you if you canfind one, would you please direct me
to it because I'd like to puthim on the sleeves brigade and have his

(01:13:24):
picture out there for everyone to see. Yes, also, Tom, if
I might. It's not like allthe money that Tony brags about getting from
these games. He brags about gettingone hundred thousand dollars per home game,
but it's not like this money isgoing to pay his players either, because

(01:13:45):
they're only averaging about twelve thousand dollarsa season per player. Oh no,
yeah, you're not gonna get richas a arena football player dollars. No,
not at all. So I don'tknow where he's all this money if
he's really getting this hundred thousand dollarsper home game. Have you met Tony?

(01:14:06):
Yes, I've spoken to him manytimes, and he's actually a very
personable man, very team cut.You would never guess that he would treat
anyone the way he has by talkingto him. He's well, very nice.
Even when Bo has talked to him, he admitted that he owes the

(01:14:26):
money, so he's not even denyingit, he's just refusing to talk to
anyone that he owes money to.Well, I wonder what happened. I
mean, I'm wondering what happened iswhat I'm thinking. He's bringing in the
money. He's bringing in plenty ofmoney from this arena football. Well,
yeah, we don't know what's goingon behind the scenes. Does he owe

(01:14:49):
you money, Cody, Yes,he does. In our hotel, he
owes us only about twenty five hundreddollars. But it's your hotel, the
Candlewood, right, the Candlewood Sweechesthe one he owes the majority. And
no, it's not my hotel.I just worked there. Yeah, he's

(01:15:10):
he's just pissed off that this guyis crapping on him. Well, and
it's also resulted in all of ithas resulted ultimately in someone being terminated from
the hotel in part because of this. Yeah, it all sucks, man,

(01:15:30):
it's not. It's not a goodsituation for anyone. And I honestly
think that he had they I dogot to ask this, Why would someone
who works at the hotel get terminatedoff of him not paying his bill?
There was lying in deceit that wenton, so it was it wasn't specifically

(01:15:50):
because of this. This just revealedthe deceit. Now I wonder if Zach
Thompson, the general manager. Iwonder if he's a son. He seems
he looks like a nice young man, but he's the general manager. I
would almost have to say he's gotto be related to him. I tried

(01:16:13):
to reach out to him to Tom. I just think we should get some
pictures and put him on this Leesbrigade. Well, yes we should,
actually we actually should. But whatwe should do is try to get a
hold of a picture. You guyswork on that and get it back to
me. We're going to put himon Sleeve's brigade and then tell people all

(01:16:34):
about it. That just it justyou know, really sucks that people do
this. I mean even if hetold us, look, I'm having financial
difficulty. We may have to filebankruptcy or something. But just to ghost
us when he has hurt these smallbusinesses, it really sucks. Three zero
three seven one three eight two fivefive. Now, JR. I know

(01:16:57):
you've been trying to get through forthe last six days on and off.
Please hang on and oh no,did he hang up again? Every time
I'm gonna go to him, hehangs up. Y JR. I can't
help, bro. I mean,other people called in before you if you
call in now, I will takeyou right after the break, I promise,

(01:17:21):
go with a sure thing Denver's Bestroofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free
no obligation comparison call Compass Insurance payingtoo much your coverage at dozens of insurance
companies find out now three oh three, seven to seven to one help.

(01:17:43):
You'll think you're his only customer whenyou choose Frank durand the real estate Man
dot com to list your home withRemax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Marchino, your troubleshooter three all three seven to

(01:18:09):
one three talk three all three sevenone three eight two five five. I
have a Mark Schumansku with me GenesisTotal Exteriors. Were of course going to
take your calls, any and allcalls if you have them on what you
have them. And we're talking abouthome improvements in general. So Mark,
what I want to know is faras far as uh interior stuff, when

(01:18:31):
do you do most of that?Usually in the winter time. I mean
right now, we got a coupleof basements going in a couple of bathrooms.
So mainly when the weather turns whereYeah, because keep my crew is
busy. Yeah, and that's that'sthe main reason to do that. I
mean, you can shindle your roundwith good weather, and you can't paint
your around with good weather. Outsidestucco, we can heat the space.

(01:18:54):
We can do that year around andagain if it guess real cold, Jesus
don't work those days. Okay.So as far as as far as the
exterior stuff goes, siding, windows, roofing, do you do gutters as
well? Yeah? Okay, Sowhat is the biggest challenge you're having,
because we're talked to a lot ofpeople who are having material shortages. Do

(01:19:15):
you have any material shorts? Imean, there was a huge shortage of
impact resistant shingles last year when thesestorms hit. Okay, that problem has
been solved. In fact, Christhe first caller today, his shingles were
supposed to be delivered and then oursupplier calls us two days before after they
were supposed to be delivered. Wedon't have his shingles. I drove,

(01:19:39):
I drove, I rented a Uhaul and drove down to Colors Springs and
picked up fifty squares of shingles toroof his house. And now we got
some calls and I did some researchon f wave. You know, Okay,
it's a good product supposedly, butin some cases they've had batches that
lift up and warp and aren't aren'tstaying down because of a lack of adhesive

(01:20:03):
or something. Have you heard ofthat? I have not heard of that
one yet. No, Okay.One guy sent us a picture and I
was quite surprised. I mean itlooked like, you know, the old
shakes used to look like rippled upand that's weird for f wave. And
all they have done under their warrantyis come out and reapply some silicon and

(01:20:25):
then they'd come up again. Thenthey did some clips where they nailed them
in and then they came up.And do you do F wave? No,
we don't, okay, but whatkind of hell resistant do you do?
Because is f wave one of themore popular? Uh? No?
I mean well again, there's allI mean, all shingle manufacturers have some

(01:20:45):
form. I mean earlier this yearin the winter, we were talking about
the below twenty degree or the twentydegree shingle, right, yeah, and
yeah, talk about that what isthe benefit of that other than the installation,
Probably because you can do it inthe wintertime. But that's the only
benefit really, right, you know, it's it's a benefit to the roof
for more than the homeowners. Andit was a good shingle because it has
a B S which is a veryflexible material. This Atlas shingle that I'm

(01:21:09):
talking about, well, then thatcould actually be good for the homeowner as
well. Yeah, and the Alashshingle has it in too. I'm a
big Atlas fan. Again. Youhear the big names. You hear the
the eight R, GAF and Certainty, and you know, you hear all
those names, and everybody has animpact impact resistance shing Is anyone doing concrete
anymore? Oh? Yeah, yougot light we concrete style? Sure it

(01:21:30):
is really popular. But I'll betyou no one's doing shake right, shake
gone wood Shake's gone. But thereis a product called seed door. It's
actually made here. Seed door,seed door, it's made here in Denver.
The factors Really, how's that spellthat one? The ed? You
are c ed? You are right? And what what is it? Would?
No, it's not. It's theytake an actual wood shake and they

(01:21:55):
use that to make their molds.It's a bostle. It's a plastic shingle.
It's not like the other plastic shinglesin the past. This shingle actually
is really cool because if you takea torch to it and it starts to
melt a little bit, but assoon as you pull the torchway it self
extinguishes you do so won't it won'tcatch on fire. That's good. Like
Da Vinci, Da Vinci, youget that product started on fire, the

(01:22:15):
thing is going to go that plastictionnow seed door, it's nothing. Would
It's just a molded product. Moldedproduct. It looks like ceedar that they
have three colors a brown. Isit resistant to it? It's probably the
best product you can put on yourroof. Oh really yeah, I mean
it's it's the most expensive product youcan put on your roof too. So
but no, I mean, hail'sgoing to stick up to it. I

(01:22:36):
mean, there's nothing that's going tobreak this shingle down. Oh really yeah?
And it has it would shake shingle. Look you gotta like that.
Look like we're battling with the HomeHomeowner Association. Greenwood Village. Customer really
wants it, and they just theywon't approve it because they don't like the
look. Well the house is allthere had shake shingles and begin and they're
just like, well this product eventhough it's been around for like ten twelve

(01:22:58):
years, are they thinking it's awood product? So there's they're just you
know, yeah, you know howhias can be. We're just we're not
sure. Now certain deed Certaintyed hasone too. They actually what are they
they call something? What is this? Is it in a it's not.
It's certaintyed cedar impressions. Yeah,and so everyone, I'll bet you so
a lot of people are trying tomaybe do this, and then of course

(01:23:21):
you have the actual cedar or cedarI get it a plan. It's cool
because it's made here in Denver.It really is. And this is the
first I've ever heard of it.Yeah, it's a beautiful roof. Yeah,
it's right on, right on Iseventy one of those big warehouses.
Yeah, it's a it's a coolproblem. And how much a square more

(01:23:41):
than a regular roof, let's saythree times three times? Yeah? Yeah,
yeah, so insurance will never payfor that, but you so you'd
have to upfer if you again,if you had a clay tile roof,
a lightweight concrete tile roof, orif you had a steel roof, like
a decro roof. Yeah, you'reclose to paying for this. You are
going to pull still money pocket.So is it a third more than maybe,

(01:24:02):
let's say a good uh just aregular shingle, you don't know,
I mean a third more than lightweighttile like late. I mean you're you're
you're looking around fifteen hundred to squareand you know, a regular roofs five
hundred to seven hundred depending, okay, and then the concrete is somewhere in
between like T twelve. Yeah,okay, so you have good better best?

(01:24:24):
Yeah? Yeah, I mean yeah, I mean I see door,
and what would a hail and ahail resistant does asphalt product? Where's that
in the price? You're in asix seven hundred, So about five to
six for regular, six to sevenfor impact resistant, about twelve hundred for
uh, the the lightweight tile,and then about fifteen to two or fifteen

(01:24:46):
to eighteen first sed door. Yeah, guys, there's been your pitches and
all like that. And if you'rein a second story, third story house,
all those things affect the price ofyour roof. Okay, we got
more coming up. Three oh threeseven to one to three talks seven one
three eight two five five. Don'tforget waterpros dot net any water conditioning,
water filtration, water purification. Theydo better, and they do it quicker,

(01:25:09):
better and less money. Better products. Waterpros dot net. Go with
a sure thing Denver's best roofer ExcelRoofing dot com. You don't pay a
cent until you're content. Time foran insurance check up free, no obligation

(01:25:30):
comparison call Compass Insurance paying too muchyour coverage at dozens of insurance companies find
out now three O three seven toseven to one. Help. You'll think
you're his only customer when you chooseFrank durand the real estate Man dot com
to list your home with Remax Alliance. Three oh three nine two zero sixteen
twenty two. Hi Tom Martino,you're a troubleshooter. Three O three seven

(01:25:58):
one three talk seven one three eighttwo five five. Mike, you have
a comment on is am I readingthis right? Onda? What's happening?
Yeah? Tom, Yeah, Tom. I just came back from Mexico this
weekend and on Saturday, and customstheir computers were down, so we were

(01:26:18):
stuck in line for over two hours. Hundreds of thousands of people missed their
connecting flights. Oh no, Ihave what this is? I have a
Yeah, I have a passport withmy photo on it. I can understand
them wanting to hold back maybe foreignerswith their passports, but I should have

(01:26:39):
every right of a citizen to providethat passport with my photo and pass through
there in a timely fact. You'retalking about the port of entry they call
it, right, Yeah, whenyou're coming back into the DIA, Yes,
right, when you come from Mexicoor a foreign country, that one
desk where they look at your stuffand then move you on. Right,

(01:27:00):
get yes? Correct? And alsoabout these tests, do you notice they
don't have any Uh, they don'thave any what do you call those chords
they put up in theaters or stuffwhere concert venues. They don't have any
organization at all. Have you evernoticed that? Oh? Tom, I
did. I just I'm telling you, But they what I'm trying to point
out is they don't need a computersystem to track me, because if that's

(01:27:24):
what they're doing, they kept usbehind because they are tracking them. No,
but they have to scan it.Don't they have to scan it?
Why? Why to track me?Why do they need to scan it?
You know, I don't know theanswer to that. Actually I don't know.
Well we you know, if therewas a major power power outage for
ten fifteen hours, what do theydo in that situation? Why do I

(01:27:45):
have to wait two hours? Whenwhen I shouldn't have to with a passport,
there's my photo, I'm an American, Send me on my way.
I just don't think it's right.No, I see what you're saying.
What you Here's what I think they'redoing, Mike. And I'm not making
excuses, but here's I think passportsare flagged for example people they shouldn't be

(01:28:05):
using them, or people who areflagged, and they want to make sure
there's no red flags. And whyis it our damn border is open?
Hello? Well, see, there'sso much, there's so much dichotomy and
government. I mean, obviously you'reright. I mean people can walk over

(01:28:28):
do anything, and yet you know, if the people are doing it legitimately
are hassled. I don't, Mike, I don't have an answer. I
wish I had an answer to that, then I'd be king hundreds of people
miss their flights, hundreds of peoplemiss their friends' family bake agent, all
because of a computer down. Imean, that's just not right. I
mean, you shouldn't have to readbook, you shouldn't have to book hotels,

(01:28:50):
you shouldn't have to be inconvenience.If you're an American citizen, you
have that passport proving who you are. Period. I now, and I
have a passport. I can understandbeing a foreigner not being able to pass
through there, but I should beable to pass through there in a timely
bagine. I agree. I agreewith you. But again they're looking for

(01:29:13):
red flags, and you're saying,why the hell are they? They're letting
people walk in listen. That's that'sa discussion for a whole different show.
Three oh three seven one three talkseven one three eight two five five.
Okay, So why don't we talkabout other things on your mind? If
you have a problem, question orcomplaint, we'd love to try to help

(01:29:36):
you. Now, I have atrivia question. I'm gonna I'm gonna play
it with Mark first, Mark Semansky. Mark had to go on a zoom
call or other Mark, and soMark Shamansky, what do you think without
looking, is the most popular storecard in the country. I mean like
a credit card. Yeah, now, store credit card, not you,

(01:30:00):
I'm going to trust you not tolook a store credit card and not not
Visa, none of that. I'mtalking about a store credit card, like
like a target or a cult.What do you think the most popular in
the country. I couldn't believe it. They kick ass well. I know
mine's home Depot. Okay. HomeDepot is a favorite in in the Northeast
for sure right now, might beeven because of the number of people,

(01:30:25):
might be very concentrated, but it'sthe entire New England area except for the
state of New York, but NewYork City and all around New Jersey,
all around there. Home Depot's verypopular. Home Depot's very popular in Maine
as well. Home Depot is verypopular in Wyoming, in Idaho and in
Nova. Let's see, what's thatstate over there, Arizona. But I

(01:30:48):
will tell you that the most popularcard in the US is best Buy.
Oh, I would I find thatshocking because I best. I mean it
is impressive. I mean like,I mean impressive all throughout the West and

(01:31:10):
the Midwest and the Southwest. Itis kicking ass now lows seems out by
the way home depot rules in Florida, home depot rules in Georgia and in
Alaska. Isn't that weird? Butwhen it comes to and there's only one
state where the Costco card, Iwas gonna say Costco. No, No,

(01:31:31):
only one state where the Costco cardrules. Where do you think that
is? That's stay up there?What is that is? That? Is
that Montana? That's Montan? No, No, that's not Montana. Montana?
Is there? Montana's home depot whichis north of Montana? Come on,
north of Montana? I mean northof Wyoming is Montana? This is
Wyoming? Oh that is I'm sorry, that's Montia. You're right, I'm
sorry, that's Montana. It borders, that's right. I was looking at

(01:31:54):
the wrong. Okay, So yougot Colorado, mont That's that's Wyoming,
and that's Montana, and then Idaho'sover to the left. Right, So
why is it that Costco? WhyI'm curious about Costco in Montana only is
number one? That's wild? Imean, I know, I mean worthy
based on I'm not even sure.This is a survey done of actual usage
of these cards over the last twelvemonths again, I'm surprised. I'm me

(01:32:17):
and Google provided this information because youknow best buy me. I think so
many people buy things on online andall different. First of all, I
thought that best Buy in general asa store was going down. Now.
I don't mean going down like outof business, but kind of like losing
favor. Now Amazon, I wouldlike to know Amazon's market share in general.

(01:32:40):
In fact, I will find outwhen it comes to shopping. I
have to be because Amazon is everyone. I mean, you can get everything
everywhere through Amazon, and that washis original vision. Anyway, we got
more coming up, and JR.Stop bitching on YouTube and just call back.
JR says Tom. I'm on theroad. I can't hold. I
can't hold. I promise you,JR. No matter who I'm on the

(01:33:00):
phone with, even if it's thePresident, I will take you if you
call in. Okay, so callin about your problem. He wants to
talk about a scam. Three ohthree seven one three talk seven one three
eight two five five more coming rightup. Go with a sure thing Denver's

(01:33:21):
best roofer Excel roofing dot com.You don't pay a cent until you're contenth
time for an insurance check up freeno obligation. In comparison, call Compass
insurance paying too much your coverage atdozens of insurance companies find out now three
oh three seven seven to one help. You'll think you're his only customer when

(01:33:42):
you choose Frank durand the real estateMan dot com to list your home with
Remax Alliance three oh three nine twozero sixteen twenty two. Hi Tom Martino,
your troubleshooter three all three seven onethree talks seven one three eight two

(01:34:05):
five five. Yes. So areyou surprised at the credit cards? A
lot of people. One guy textedme and said he would have thought,
you know what happened to like thetargets and stuff like that. But they're
they're small potatoes compared to let's faceit, these these stores that reflect the
biggest credit cards are the biggest stores, the home depots, the best buy,

(01:34:27):
the lows and of course Costco inone's no, no Costco's in two
states. I forgot. They're inMontana number one and Hawaii. I just
I just saw that Hawaii. Yeah, I can see Hawaii because I mean
when you travel, I mean,why is there a Costco right near uh
on seventy near Beaver Creek. Imean people come in from the vacation,

(01:34:53):
they're go right to Costco exactly.Now, somebody said that they want to
call me on the table the Taborrefund conversation. This is somebody making a
comment on YouTube. Every Colorado taxpayerreceived their eight hundred refund if they filed
a twenty twenty three Colorado individual return. Well, oh, that's right,

(01:35:16):
if you filed. Wait a minute, are you sure? Are you sure,
Steve? Everyone, I know you'relistening. Everyone got it? I
don't remember O. Wait, hesays, the eight hundred dollars per taxpayer
appears as a line item credit.Oh, he is saying, it comes
off your taxes as a credit.So theoretically you did I get it,

(01:35:42):
bro, I get it. Thatmakes sense. He is saying, you
don't wait for a check. It'sa line item credit. Now. But
however, there is a procedure forthose who do not file. Are the
ones that pay no taxes, Thereis a procedure for them as well.
Anyway, it says MAUI has aCostco nearby. That is probably why it's
always packed, and why that cardis number one? Okay, three?

(01:36:08):
All three, seven to one tothree. Talk now some other consumer news
that I think is important, reallyimportant, but I hesitate to talk about
it, but the most expected becauseit pisses me off, although we're not
one of them. Where do youthink as far as car insurance goes the
most expensive states? You know,people are bitching all over the country.

(01:36:30):
I got a call from a guyfrom Jersey, and you all know if
you listen to the show Drew,he calls in now and then, and
he was really upset about his carinsurance going up forty percent. It's going
up all over the country. Numberone. Now I'm wondering why Florida is
number one? Old people, youreally think so at the number one expense

(01:36:51):
Florida. Number two is New Yorkis now New York I can see because
how densely populated and all of that. A lot of the factors affecting them
is poor credit. Oh, NewYork has one of the worst poor credits.
And also listen to this. Somepeople in New York are paying eight

(01:37:15):
thousand dollars a year if they havea teenager in the house. Oh yeah,
think about that. Now, ifyou have a bad credit score,
you're payin eight grand without a teenager. Your pain eight grand. Now,
why would Louisiana be third on thislist? Why would Louisiana be third?

(01:37:36):
I would okay, now listen tothis. In Louisiana seven thousand, eight
hundred dollars with a teenage driver inthe house. And by the way,
when we say teenage driver, itmeans a teenager who has a driver's license.
You can exclude them, but youhave to specifically, and some states
don't allow you to exclude. Nevadais number four again, seventy eight hundred

(01:38:00):
bucks with a teenage driver, justa regular, just regular insurance is five
grand, five grand for one car, one car. Michigan is next number
five. I'm wondering where Colorado comes. Where do you think number six?
Oh wow? In the top ten. Here's what they're saying in Colorado with

(01:38:23):
a teenage driver. Now this we'resaying, teenage driver that hasn't been in
an accident five seven hundred dollars ayear. That's why I always tell you,
man, go to Compass for thatinsurance check up. They'll find you
the best rates. You can callthem at three h three nine nine six,
nine thousand. We have more comingup on the Troubleshooter Show. Get
your calls in with any problem,question or complaint three ZHO three seven one

(01:38:46):
three talk will take all of yourcalls and have more enlightening discussions coming up.
Go with a sure thing Denver's Bestroofer Excelroofing dot com. You don't
pay a cent until you're content.Leave time for an insurance check up free
no obligation comparison call Compass Insurance payingtoo much your coverage at dozens of insurance

(01:39:09):
companies. Find out now three allthree seven seven to one help. You'll
think you're his only customer when youchoose Frank durand the real estate Man dot
com to list your home with RemaxAlliance three all three nine two zero sixteen
twenty two RiPP you need advice whoyou don't have? Come run Incousta as

(01:39:36):
a cam shooter's gonna help. Comeman, this is the Troubleshooter Show.
Now Tom Martino, Hey Tom Martino, here with Marchimanski from Genesis Total Exteriors
dot com. He's here to helpus with any information on the outside of

(01:39:57):
the house roofing as well new products. Come on the four and we'll talk
to him. We're also talking toyou like John wants to talk about time
shares. John, Oh, no, Jr. Sorry Sorry sorry sorry Jr's
first, Jars. First, Jar'sbeen bitching on YouTube. You can't get
through, So let's talk to Jarfirst. Then John, I'm going to
go right to you, Jarr.What's happening, Tom souh? A scam
that's going on with rooping, andthen a question for Genesis. Okay,

(01:40:23):
okay, So the scam is theseroopers will go around troll the neighborhoods.
They'll get the okay to go upon a roof, and what they'll do
is they'll start ripping up shingles,ripping up the underlayment and planting mealworms underneath
the oudnder layment and then telling thecustomer the person that they're termines. Now,

(01:40:43):
wait a minute, how do youknow this? Well, I've seen
it on a on a channel fourse. It is the Channel four news news
story. Cool, Wait a minute, did Channel four catch people doing it?
They actually talked to the two customersthat actually got robbed over it.
No fooling. Now, good forthem who did the story on Channel four.
I couldn't tell you. I ranthat's a good story. So they

(01:41:08):
actually talked to people who had thesame thing happen, and did they track
it to one of these worms?Yeah, well it's a millworm. A
millworm is not a termite. Therewas no I understand that you were fishing,
so they that was that was theplant. That was the scam.
The company's called Uptown Remodeling LLC.So if you looked up the the story

(01:41:32):
about the termites and Uptown Remodeling LLC, you'll read the story. But the
question I have for Genesis because that'sa great scam. But what they're doing
is, like I said, they'retearing up go ahead, are you there
there? Yeah? Sorry, they'retearing up the roofs. Before they even

(01:41:53):
have a chance to say yes orno to a job, they're tearing up
the roofs and planting these millworms.Well wait a minute, wait a minut.
They don't get to tear it waithold on, yeah, that doesn't
sound right. Wait wait wait,they don't get to tear up the roof
until they have a signed contract.The story I read, it's about Uptown
Remodeling's l Elsie. Uptown Remodeling LLC. Okay, but no one gets okay,

(01:42:17):
all right, So It just doesn'tmake sense to me that you don't
get to tear up a roof andthen tell someone they have termite. They
must have had some kind of contractwith them first. Well, if somebody
could find the story or find iton channel I'm looking for the story,
man, I really am. Imean, I guess he's saying that they
went up to do an inspection andthen somebody's snaking up there and lifting up

(01:42:41):
some shingles and you'd have to cutthrough the underlayment underneath the shingles and throw
some of these meal worms in there. I mean, And I guess if
you have a roof, that's hardto see people on the ground that somebody's
not. But what I'm saying isthey don't get to be on there,
and well they're thinking of the storythat I read, they actually are damaging
the roof, they're you know,I guess if they're they're door knocking and

(01:43:02):
then the person. Yeah, butthey have to get permission to go up
there first. Yeah, how longago was this story on Channel four?
This was the story. The storyon Channel four was on the sixth of
this month. Oh okay, soyou actually have the date. That's good.
Anyway, Anyway, the question forGenesis is termites. Do they start

(01:43:23):
from the ground up or would theybe found in the roofs. Termites live
in the ground, and they do. They do come from the ground up,
and we do have termise in Colorado, but it's very rare, and
so finding them in the roof wouldkind of be Typically they're going to take
out all your lower walls out first, you know, all your studs,

(01:43:44):
you know between the you know,the ground and met there. I'm sure
there's some listeners on here that probablyadded dealings with these guys, But find
the story. That's a great Youknow that their website sucks nowadays because they're
on with all the other CBS andthen you go to Colorado. It is
so hard to search their site.I swear to god. I mean,
it's just so I'm trying to findit, but I can't find I put

(01:44:06):
in the name of that contractor andcan't find it. Uptown Remodeling LLC.
Tom, What is the best scamthat you've evert? What you mean,
on roofing, on anything? Ohmy god, there have been so many,
my gosh, I mean, youcatch me off base here, but

(01:44:26):
there have been so many creative scams. If you gave me a minute,
man, I could probably come upwith a dozen. But there are just
so many of them. You know. One we just came up with the
other day. Okay, And thisis something every car dealer. It's not
a scam, but it's like littlethings that come up every day. Like

(01:44:46):
there is the dealers always set alwayssell gap insurance. And you don't know
how many people buy gap insurance notrealizing that it won't cover them. They
think because they have a big loanand their car went down in value,

(01:45:10):
gap insurance is supposed to cover them, and it's not. It's not made
for stupid insurance, meaning I we'vehad We had a case the other day
where a woman had a lemon,she traded it. She owed, she
owed sixteen thousand dollars more than itwas worth. The dealer said, i'll
tell you what, We'll pay offhalf of that. She had to take

(01:45:32):
negative equity of eight thousand and putit into her new Hyundai. So she
bought a new Hyundai and immediately startedout with a loan that was eight thousand
dollars more than it should have been. Then she got into a total accident
a year or two later, thecar was worth way less than the loan.

(01:45:53):
They would go one hundred and twentyfive percent of value of the car.
However, that left her with thatoriginal eight grand still on the loan,
and she was pissed that her GAPinsurance wouldn't pay for it. And
I said, GAP insurance will notpay for negative equity. Gap insurance will
not pay for you paying above MSRP. Gap insurance will not pay for anything

(01:46:16):
you did that was stupid. Itwill not pay for extras. It will
not pay for mop and glow.It will not pay for credit life and
insurance. It will not pay forany add ons. So when you get
into an accident, whatever the valueof your car is on that day before
the accident, you will get atthe most one hundred and twenty five percent

(01:46:38):
of it. You will not getwhat's owed, but they sell it like
this. Well, mister Martino,you know GAP insurance can protect you if
you're in an accident. It'll payoff your loan. It does not pay
off your loan, JR. Butthanks for bringing up. But there are
so many, so many scams,I can't even begin to count, but

(01:47:01):
I'm going to come up. Youknow, what I will j R.
You gave me a great idea.I'm even taking a note on it.
I'm going to come up with thetop ten scams of all times. Since
I've been doing the show for nearlyfifty years. I have to go through
the anals of my memory, andthey're pretty anal, and I'll find out.
I'll find one. Okay, John, you have a time share question.

(01:47:24):
In fact, I think I justposted something on timeshare on YouTube and
on my video, also on LinkedInand even TikTok. I tried see if
I get banned again. Anyway,what is your question on time shares?
I talked to you a couple monthsago and I told you I was going

(01:47:45):
to not pay my news for thisyear twenty twenty four, and was this
Did you talk to me? Anddid I say you were judgment proof?
Was that the conversation or was itanother one? I think so, And
I just wanted to follow up onthat. Yeah, I think if you're
the one I'm thinking about. AndI'm not sure because I'm looking for the
call, but there was one whereyou were pissed off and you wanted to

(01:48:08):
get out of it, and you'reold enough and and didn't think that there
was anything they could get from you. Correct, that's the way done.
They've turned me over to debt collector. Now good, and I'm just wondering
if well, let's go do towell, let's talk about it. And
again, I'm not going to giveyou legal advice here. I don't want
to get in trouble, but Iwant to I want to make sure you're
protected. So let's how old areyou, John? I'm eighty Okay,

(01:48:32):
now I remember see I do rememberyou. Okay, So you're eighty and
you have only government benefits? Isthat right? What's that mean? Okay?
Your income is based on what?Oh I have investments, I have
property, rental property, I haveof course social security. Oh wait wait

(01:48:55):
wait so you have a lot ofassets, right, yeah, yeah,
okay, Okay. What I rememberis this. Most timeshare companies, they
if they sue you for the balance, normally what they do they won't take
the time share because they don't wantit, but they do try to attach

(01:49:15):
income. I've not heard of themsuing you and putting lean on your assets,
but that could be a possibility.It depends on how aggressive they want
to get. How much is yourmaintenance every year. It's about twelve hundred.
This year was yours, the onethat did every other year? Is
that what you had? That's correct, it was Lauren Twell's now taken over

(01:49:39):
by Maria. It's in every otheryear timeshare. Is it for a week?
Yeah? Yes, for a week. Yeah, and the one week
is every other year. And howmuch was it costing you every year?
About twelve hundred? Can you believethat? For he goes one week every

(01:50:00):
other year and he's paying twelve hundreda year. That's twenty four hundred.
Twenty four hundred for one week.It's only twelve hundred every other year.
Oh, I'm sorry, Okay,it's still so you're paying twelve hundred for
a week. Yeah. And that'sand you're still exposed to any future you
know any Now did they charge yousix hundred a year or twelve hundred every

(01:50:24):
two just twelve hundred every other year? Okay? Now, what I would
do is let them know you haveno plans. You're eighty years old and
you have no plans on paying.Just tell him you're eighty years old and
broke, and you will sign itback over to them. I've told them

(01:50:45):
that twice and letters. I can'ttalk to anybody, you know, they
don't ever let you talk with anyone. So I just send them letters.
And so I'm not paying How long? How long? What collection agency did
they send you to? Oh,I'm sorry, I don't have that with
me. I'm in my care.Would you send me the information because it
might be a sham collection agency too. Let's put it this way, John,

(01:51:09):
I have never heard of them beingaggressive coming after people. Okay,
they will do a judgment. Theywill try to get some easy money,
like a wage garnishment, but I'mnot And you don't have any wages to
speak of, do you? No? I don't work any longer obviously.
Yeah. But what I'm saying isany income you do have. I think

(01:51:29):
I have this in my notes.It's it's social security, right, Well,
that and I have a pension froma municipality that I work for,
right. I don't believe they canattach that. I don't believe they can
attach that rental properties. So youknow, if I were you, first

(01:51:50):
of all, if it gets moreserious, we're gonna have to talk about
it. But at this point,if it was me, I mean I
wouldn't I wouldn't keep paying it ifI'm eighty. Do you have a wife?
Oh? Yeah, because you don'twant to strap her either. Now
is she on the timeshare? Yes, she is. Maybe what we ought

(01:52:14):
to do is talk to a collectionattorney. That I want to be safe
here and let's talk to a collectionattorney. I also want to talk to
my friend who's in the on theside. He does timeshare exit and I
want to ask him if he's everheard of In fact, you know what

(01:52:38):
we should do, Kitchena. Iknow what we're gonna do. Let's get
the Finn Law Group on tomorrow forJohn. That's who we need to get
on. The finn Law Group isone of the best time share exit companies.
Now, when I say exit,don't think of Timeshare Exit Team.
Those guys were crooks and they're outof business. I don't like them.

(01:53:00):
I'm talking about the category of business. He is a law firm, the
Finlaw Group, and they do agreat job. So Kachina, can you
mark this for tomorrow? Yep.Let's get him back on with the Finlaw
Group and then we'll ask him questionsabout that specifically. Three O three,
thank you very much, three Othree seven to one three eight two five

(01:53:23):
five. Go with a sure thingDenver's best roofer Excel Roofing dot com.
You don't pay a cent until you'recontent. Time for an insurance checkup free,
no obligation. In comparison, callCompass Insurance Paying too much your coverage

(01:53:44):
at dozens of insurance companies find outnow three oh three seven seven to one
help. You'll think you're his onlycustomer when you choose Frank durand the real
estate Man dot com to list yourhome with Remax Alliance three oh three nine
two zero sixteen twenty two. HiTom Martino here, Welcome to the show.

(01:54:08):
Three zero three seven one three talkseven one three eight two five five.
So we have been talking about UHa lot of stuff today, and
I want to ask Mark about dealingwith insurance since he does a lot of
that. You know, one ofthe things we talk about is the ease
of dealing with one person, onesource for all of your storm damage.

(01:54:32):
And he's been able to do that, and of course he'll work with if
you've got a really complicated claim,he'll work with your public adjuster or whatever.
But do you find any particular UHcompanies trying to cheap out? Because
we get this complaint all the time, do you find and by the way,
people will take your calls three ohthree seven to one three talks seven

(01:54:53):
one three eight two five five aboutcheapen out. So you deal with them
a lot. So tell me whatyou're finding. Well, you know,
I actually find this last this lastyear was interesting because I thought all of
them in general, in the beginningof the year were being very fair.
Oh okay, I mean it waslike wow, I mean and so it's
like, you know, you're goingto file a small supplement because well it's
not worth it because they've already treatedus pretty fair, so there's no reason

(01:55:15):
too. So let's just get thisclaim done and get out of the customer's
hair. So they really haven't beenarguing with you a lot. But now
that was that was the beginning ofthe last year. Okay, So what's
going on now? So now,no, we're running into them, actually
dragging their feet is the biggest thingwe're going through. Right, adjust and
then they switch adjust the adjuster changes. You got the inside adjuster outside at

(01:55:40):
changes. Oh, that person's notdoing this way more. You have to
talk to this person and you're startingall over again. I mean, we
had three of them that we're justcrazy, that that we're just now getting
settled and finalized and that. Soit's almost been a year and it's just
trying to get through the insurance processof the company themselves. All right,
So is there any petition thing?They don't like covering I heard they don't

(01:56:03):
like covering windows. Well, windowsare tough. I mean they like to
say, hey, that's just abad window or normal wear and terror is
that do they give you a littleharder time on a window? And again
you got wood windows, which alsonow they got dinged up and they're like,
well you just got to repaint it. Well, the look of the
windows completely changed, especially if theyare pretty big hailstones that hit it.

(01:56:25):
And so g does a customer deservea new window? And that's a very
tough battle. Now another thing again, we bring this up a lot.
This is really important. In orderto get the bid, they might show
a low bid and then they comein and do auxiliary claims. Now,
I it's a mixed bag because homeownersaren't popped for supplemental claims because they pay

(01:56:47):
their deductible ons. Isn't that correct? Correct? Okay, but it's still
wrong. And yet I don't knowwhat to do about it. Should we
go after the company if the homeownerisn't being hurt directly? Okay, kind
of it's cheating going on, butthe homeowner pays the deductible and if their
adjuster isn't smart enough to come outand see that, they're padding the investment

(01:57:14):
or the loss. Because Mark,you went out on a job where they
were charging all kinds of outrageous amountsfor supplements and they weren't doing them right.
Okay, well again I don't thinkbut the consumer's not hurt technically,
Well, no, they are kindof if they were supposed to get that
stuff done right exactly. Again,there's a fine line is sometimes you ask

(01:57:39):
for things and if you got itpaid well, then okay, somebody made
a little more money. Or youdo add something to the customer to give
them more benefit for that because theypaid for something maybe they weren't supposed to.
Yeah, I mean, there's differentways to look at it. You
know, so many times insurance companiesare on the other end though they're not
treating us fairly at all. Andgee, every once a while you get

(01:58:00):
a good win. No, II know what you mean. Now a
supplemental claim normally, and for peoplelistening what a supplemental claim is. You
know, you say you're gonna giveme an it, Well, why don't
you give me an example of somethingthat would come up. Well, here,
here's a good thing you don't seeinitially. And you know, we
just finally finalized this one. Buthere's a customer, uh, North Colora
Springs. His house got hit.Yeah, and they covered a couple of

(01:58:23):
windows, you know, got anew roof and that that was about it.
And like I walked the house,like every single window in his house
had damage. They didn't believe me, so they sent another adjustmer and I
showed to them all like, okay, yeah, we see they're all damaged.
But you didn't see that at first. Oh they didn't see that.
Oh okay, you weren't called inat first. No, well no we

(01:58:43):
were, but you pointed out.And then they didn't write it up that
way. Okay, they wrote upwith three windows and he has fifteen in
his house. So we filed aclaim, a supplemental supplement claim, and
then they send out the insurance cominggo oh these are damaged. Sure,
And then they then they fought meon my price. They're like, your
price is outrageous. Here's what's funny. So they send out another company,
their own company higher. Their pricecame back higher than mine. So they

(01:59:06):
went with you. Yeah, mycustomer went with me. Yes, Now
what about this? What about yourlooking at a roof and then you need
decking, that's a supplemental. Yeah, as long as you have code upgrade.
And so realize if you don't havecode upgrade there that they're not going
to pay for no. No,because what if it was damage you didn't

(01:59:27):
see well again if it was damage. But a lot of times, you
know, if you need decking,it's because it's just wear and tear.
Okay, because decking going if it'sspongy, that's a code update. Yeah,
because all saying, well, thisis a good decking that has to
be replaced, it's not because ofthe storm. So code update is isn't
that in excuse me? Code upgrades? Aren't they in most policies nowadays?

(01:59:48):
Well? Yeah, I mean Ithink Compass does a good job of making
sure they're in there, and thenyou should have it. If you don't,
please get that at it. Yeah, I'm saving one thousand dollars a
year or two thousand dollars a year. When you go to this claim,
then I'll say I'm coming out witha pocket much more money to pay for
my roof to get done or otherdamage in my home. And one other
thing about soft decking, it's alldue to ventilation. You got to have

(02:00:11):
proper ventilation in your attic space.You know, I know we've talked about
this before. Ventilation in the atticcan ruin a bad ventilation can ruin the
roof from the inside out. Yes, yeah. In fact, our first
mold job we're getting ready to doon Monday is bad ventilation in attic space.

(02:00:32):
Now what do you find? Thisis what I find with ventilation in
the attic. This is what Ifind is that they don't have enough ventilation,
most enough vents. Most of thetime. It's a soft events.
You don't have enough of you need, you need your intake. So some
people make the mistake they have turtlesup on their roof and oh, let
me add a wirlybird up there,but it still is not sucking anything in.

(02:00:56):
That's the problem, right, youneed it. Or if you should
never have two types of ventilation,you shouldn't have a ridge. They can
They can't stanly just they circle aroundthemselves. Oh my, see, so
it's a science. What you wantto do is you want to create a
convective current that comes from the lowerpart of the roof out the top.
By creating these convective currents, youkeep it cool and you keep it warm

(02:01:20):
depending on what you want. Youwant to do. You keep it level,
you want it you want that thattemperature be as close to outside temperature
in your attic space as possible.Okay, and why now people don't People
don't think that's a good thing.They think, wait a minute, why
do I want that? You wantyour insulation that keeps your house warm and
cool, and you don't want yourattic keeping it warm. Right, You

(02:01:42):
want the attic space to be thesame temperature as exterior temperature. Have you
found have you found that? Atticfans? Now, I'm not talking people
about whole house fans. There's adifference. A whole house fan does not
interact with the attic most of thetime. I mean it kind of does,
but it takes all of the airout of the house through the attic
through the outside. But as faras the attic fan. Yeah, so

(02:02:09):
a power addict fan vent isn't thata good idea? You can you still
have to have enough, you stillcan't have it. Yeah, So the
big thing is having enough in yourin your sofa right's and then don't have
insulation over your soft events either.That's important. Also. You know,
oh, I'm gonna put another footof insulation in my space and they blow

(02:02:30):
it everywhere. Oh, there's notmuch over there in the corners. That's
where you don't want it. Youknow, that's outside. I never even
thought of that. You need tomake sure those stay uncovered so the air
can flow up. See, thisis very useful stuff, because I'll venture
to say, I'll go this farof the houses have improper ventilation, which
is more higher higher higher higher.Yeah, and it's funny because then you

(02:02:54):
you like to put it nowadays.You know you used to use tar paper.
Now we use a synthetic that makesyour roofie more error tight. I
get it, man, And soyou need to make sure you're proper mental.
That alone can save you a tonof money. Yeah. Three O
three seven one three A two fivefive Go with a sure thing Denver's best
roofer Excel roofing dot com. Youdon't pay a cent until you're content.

(02:03:19):
Time for an insurance checkup free noobligation. In comparison, call Compass Insurance
paying too much your coverage at dozensof insurance companies find out now three all
three seven to seven to one.Help. You'll think you're his only customer
when you choose Frank durand the realestate man dot com to list your home
with Remax Alliance three oh three ninetwo zero sixteen twenty two. I've got

(02:03:41):
a question here for Genesis. Tom. Welcome to the show. What's going
on me? Yes, I wasjust wondering. Quick question is how many
times can you replace asphalt shingle roofingbefore you need to start put on the
new decking? Oh you mean whereyou can go over the top. Well,
yeah, I mean how many times, because a lot of times they'll

(02:04:03):
just rip off the old root,put the new roof on, and then
you do that. He's asked,mose plywoods wore out. Okay, we
we have two questions, and that'sgood. Let's let's go with the first
one. Uh, how how longdoes the decking last? That's a good
question. I mean, well,again, as long as it's water tight
and you're not getting anything to it. It's gonna last forever, you know.

(02:04:24):
Okay, now he's gonna bring tothe point, how how many times
can I put a layer of shingleson, you know, tear it off,
put another one on, tear itoff, put another one on,
because the nails do it. Alsoyou shred it that and you know that
that one, I think is acase by case basis. You got to
look at it. And I don'tthink there's a magic number that I know
of. But at some point itwould become riddled, but that would take
a long time, I think alot, you know. And again,

(02:04:45):
plywood is such a cool product.I mean, it's glued up in different
strand variations. You know, whenone layer is going one way, one
layer's going the other, and it'sit's a very durable product. Now the
question here is as far as layers. For my question, because he brought
this up, and I just wondered. You hear people putting a layer over
the old layer? Is that acceptable? Some cities and counties allow it,

(02:05:08):
most do not. Oh really,Now you have to tear off teared off,
and you have to because they usedto let you go over right,
And but Now it's even teared off, and you have to even have your
underlayment that's on there torn off too, So you know, I mean we
one of my my roofers because inColorado Springs used to be allowed you could
leave your underlayment, put another underlaymenton top, put on your shingles,

(02:05:30):
so you really have a double layerof underlayment. Colora Springs changed their mind
I don't know three or four yearsago, and we had one that got
changed after we did the roof andwe had the inspection, we got caught
and we had to have the customerwrite a letter said I'm okay with two
layers of under layment. There's nothingwrong with my roof underneath it, okay.
Another question that I got on texthere, is it true that with

(02:05:54):
a tile roof, the tile isnot your roof? That is correct?
That is so that is so weirdfor me. The tile is not the
roof, it's the decorative outside.Yes, the number one repair we make
on a leaky roof is because theyhave a tile roof with tar paper underneath
it that's just wore out. Andnowadays, you know, it's ideal if

(02:06:16):
you're gonna have a tile roof.I would use high temp ice and water
underneath your whole roof because then you'renever gonna have a So technically, now,
with a tile roof, you havestrips of wood that hold the tile,
right, baton strips, yes,baton strips are called. And then
under the baton strips you have theunderlayman underlayment. So if you took the
theoretically the roof off that the decorativepart, you have a roof. Yeah,

(02:06:40):
you have, but the sun wouldkill the underlayman. Correct, So
it is protecting it from the sun, correct, but not from the elements
correct and properly put down. Thewater does get behind the tile and flows
down. It does it's supposed to. I mean, well, ideally it
still hits the tile and most ofit vty PC is running off on top

(02:07:00):
of your tile, right, Iunderstand. But if it gets underneath,
let's get in the because it's justdoes it get trapped where the batons are
or your no that well you couldget a little bit there of but not
much okay, So but yeah,I mean ideally you want to just to
run around that and and then it'sgoing to hit your underlayment and then it's
just going to run into your guttersystem, hits your drip edge and it's

(02:07:24):
in the gutter. Okay. Andwith stucco, you definitely, because you're
a stucco expert as well, youdon't want anything going behind that stucco.
Never. That's why flashing is soimportant. And then coming down to ground
level is not good. No,you want it. You want it between
stucco and dirt. You want sixinches between that and concrete at least one

(02:07:45):
or two inches. So you definitelywant an edge that is free from dirt,
right and moisture. Right? Dothey have end caps you put on?
Yeah? At the bottom we usea piece of z flashing and that
keeps it even better. Right,it's from absorbie, yeah, because concrete
absorbs moisture, you know it does. I mean it's it's porous, okay,

(02:08:05):
what water does go into it?And it's obviously it's a hard,
poor substance. But yes, yeah, it's porous okay. And so man,
these are all interesting things. Wedon't get into a lot three O
three seven one three eight two fivefive. Go with a sure thing Denver's
Best roofer Excel roofing dot com.You don't pay a cent until you're content.

(02:08:30):
Time for an insurance checkup free,no obligation. In comparison, call
Compass Insurance paying too much your coverageat dozens of insurance companies find out now
three oh three seven seven to onehelp. You'll think you're his only customer
when you choose Frank durand the realestate Man dot com to list your home
with Remax Alliance three oh three ninetwo zero sixteen twenty two. Hi Tom

(02:08:54):
Martino here three O three seven onethree talk three three three seven one three
eight two five five. So whereif you can get a call in fine,
we got Mark Schamanski here with GenesisTootalexteriors dot Com. Otherwise we're gonna
we're gonna wrap it up with himand I am on my text. I'm

(02:09:16):
looking for the latest text you you'llbear with me. One has to do
with you, said the roof ventingitself. Now, one guy was told
that ridge vents are better than turtles. You're calling turtles those ten things that
pop up? And do you havea preference on which is better? Now?
I agree with you. If youhave both, you could end up

(02:09:37):
canceling out the airflow. Correct youyou don't want both. Uh. I
personally like ridge vent the better becauseit's all the whole length of the house,
the whole length of house. Ithink it looks better. It's so
it's more outward. I mean eachturtle vent is roughly a one square foot
of airspace. Now, somebody said, what about you have the uh they

(02:10:00):
sow it's if you don't insulate themat all, is it better? Or
you insulate them and just keep likeI don't think you would have to insulate
them really if you insulate the faticright right? If you know, if
you have you know, most softasare at least a foot wide. There
are houses that have no softs,then you have to look at other options.
But if you at least have afoot wide, and then the best
one is. And for those thatwondering what a soft it is, it's
the bottom of the eve they callit. It's like the floor of the

(02:10:24):
eve, okay, right where yourgutters are, yeah yeah, yeah,
your gutters are along your soft andso and they're along the facia right on
the end of the soft right right, correct, And so then the best
one is to have one that goesa whole length of your soft and it's
just it has vent holes that arejust a couple inches you crossed, and
it goes all the whole length ofthat. That's the best way to do

(02:10:45):
it, you mean the venting part. Yeah. Or you can put in
little boxes or a little hockey pucks. They you know, you can just
go in with a little whole sawand just put a hockey puck vent in.
And by the way, there havebeen some houses we're built and listen
to this. Builders have literally insome cases we have found in the past
put exterior grills up. Just tackthem on there. Oh and not cut

(02:11:07):
out, yeah, yeah, becauseyou can do most is from the sofa.
You basically cut the hole and thenyou have to do something to shove
the insulation away so you have airflow. Yeah, So it's better to have.
Though, the more venting the better. Really, if you think about
it, there's no need to keepthat attic comfortable. No, no,
not at all. And anything thatcan move the air can benefit you and

(02:11:31):
not only extend the life, butit makes it extend the life of the
decking, but also of the tiletI mean of the if they get overheated.
You can root asphalt too, right, You could but mainly you're talking
about the decking. Yeah, andagain it's condensation that could happen into your
attic space. Consequently, if youdon't have adequate you could end up with

(02:11:52):
something growing up in your attic space. By the way, we were talking
about credit cards, somebody mentioned thatCostco has with some of the best rewards
for four percent on Costco cards.I don't know, do you use Costco?
Yes, we use it a lot. Okay, anyway, four percent
on a Costco. I didn't realizethat that's one of them. And then
someone else said, well, it'sI don't have time to get that done.

(02:12:13):
But anyway, I want to thankMark for being here. Remember he's
the one stop shop when it comesto all of your storm damage if that's
what you want. They also dohome improvements as well, and I've known
him for many many years. GenesisTotalexteriors dot Com three oh three six seven
nine eight five zero nine. Remembersave all your problems for me.