The Troubleshooter 5-9-24

Episode Transcript

(00:00):
Yea ripped up news. Need adviceso you don't have come running? Is
just as fast as we can.Shooter's gonna help coming man. This is

(00:21):
the Troubleshooter Show. No Tom Martino, Hello Tom Martino here, Hello morons,
Hello flunkies, Hello, good peopleof all ages and walks of life.
We are here to solve problems,as I've been doing now for nearly
fifty years, forty five in Denver, trying to actually yeah, oh my

(00:44):
god, it has been that long. Who ever thought? Who to thunk
that I would be doing this forthis long. I just love it.
I really do. By the way, even though people give me a lot
of crap here and there, forthe most part, I love helping now.
The one thing that bothers me iswhen I try to help people by

(01:06):
telling them the truth and I don'tlike hearing it. I will, I
promise you try to find a solution, even if you did something stupid.
I want to give you some updateson calls we had earlier, but I'm
going to go to the phones.First, three oh three seven to one
three talk is when we're on theair here. Now we also have another

(01:26):
number we use twenty four to seven, and we answer it if we're around.
If not, you can leave amessage and we'll call you back.
We got two of those such peopleright here, and we will call you
back. So you don't have tohold, and you don't have to get
a busy signal, and also youcan call. It comes right through when
we're on the air. So I'mgoing to go to Victoria who wants to

(01:46):
talk about a recall, and thenI invite anyone to call three oh three
Martino three oh three six two seveneight four six six. And I'm getting
a lot of reaction to a videothat I posted about timeshare call them financial
herpes. It's something I've sung before. It's an old hit, but a

(02:07):
golden just a good golden hit.People like hearing it. So a golden
oldie and so you might want tocheck it out. I just recap why
time shares are bad news, andthe timeshare exit people are just as bad,
and so are the people who saythey're going to sell it. I

(02:28):
haven't found one yet. I'm lookingthat I like. Now the fin law
group comes close, but you're goingto pay a law firm four or five
grand, and there's no guarantee.Now, he's upfront about it. He's
honest. No guarantee. Some saythere's a guarantee, but they're liars.
When they say there's a guarantee,what they mean is they guarantee to get

(02:52):
you an offer to get out,and if you don't accept the offer,
they're gone. So this is whattimeshare Exit team used to do. That
they were all the time Share ExitTeam a bunch of liars and crooks in
my opinion. Here's what they usedto do. They'd bring people if they
if people wanted their money back becausethey didn't get an offer, they'd bring
somebody an offer because they'd go tothe developer and say, make us a

(03:13):
ridiculous offer. The developer would say, yeah, fifty grand, you can
get out. So they go tothe consumer, here's your offer. The
consumer rejected fifty grand. So thenguess what timeshare exit team say, WHOA,
Well, we did our work,we did what the contract said.
We guarantee to get you an offer. See watch out for those sneaky little
bastards in the Timeshare Exit team.Now, Victoria, what is happening in

(03:38):
your life? Okay, so Ipurchased a twenty twenty four. It's a
Kalazaki Mule PROFX rnch edition. Damn, that's a mouthful now, now,
Victoria, that's a nice vehicle though, that's a that's a recreational that's it
like a recreational vehicle? Right,Yes, we use it for recreation,

(04:01):
and we actually purchased it for businessas well. Okay, how many horsepower
is that? You know? Idon't know all that? Okay, Okay,
So you bought a Kawasaki. Wecan call it an ATV, right,
yes, all right, what happened? Okay? So we made the
bridges on March twenty sixth, andwe ended up picking it up on March

(04:25):
twenty ninth because they added a windshieldand a rearview mirror for us, and
so we picked it up and wewrote it for a little bit. Well,
on April twenty six we received aletter that just says date to April
twenty twenty four, and it saysthere's a recall and it says it's an

(04:48):
investigating improper combustion during engine startup,potentially creating a fire risk on the twenty
twenty four Mule PROFX, and thenit reads other models there it says do
not drive, so about a possibleabout was it a fuel leak? Did
you say it says that it's animproper combustion so it got it? Okay,

(05:12):
okay? And basically about a riskof fire, yes, okay,
So then what do not drive?Do not drive your mule until just say
that it said do not drive it? Yes? Okay? Wow? Letters
yes, And did it offer asolution? No. They said they regret
the inconvenience, but they have nosolution and that they will let us know

(05:40):
when they do. Come on.So they left the phone number, so
we called that. We talked tothe manufacturer at Kawazaki. They said they
were they just kept reading this wasthis was in April, So we're we're
only looking at a month later,right right, just a few days because
we received April twenty sixth the letterin the mail. So what are they

(06:02):
going to do about it? Imean, I I mean, it's better
for them to do this, Butyou're saying, I'm not getting the use
out of the damn thing and it'snew, so what So what where do
you stand right now? Right now, We've made phone calls to the finance
company, We've made phone calls tothe local business that we purchased it.
From where'd you purchase it? Tothe manufacture it's called Sester's Motorsports in Raton,

(06:27):
New Mexico. And are they goodpeople? Are they willing to do
anything like maybe trade you on something? Well, at this point they we've
tried to call three times and wehaven't received a call back. Well,
that's not right. How much didyou pay for this thing? How much
did you pay for that? Thetotal mount came out to twenty four thousand

(06:48):
something. Holy crap. I didn'trealize they were that expensive. Yes,
it'll be oh, it says themount finances twenty three seven nine thirty two.
Okay, so were you gonna what? Were you using it for?
Hunting? So we we like tojust use it for riding around in beautiful

(07:09):
country, but we also have weown some goats, and so we use
it for that business. And thenwe own a little store that we use
it for. Now, do youdo you toe it behind a car or
an RV? We to on atrailer? Yes, behind it? Okay,
so listen, the dealer should dosomething. We're I wanna, I

(07:30):
wanna. Who do we got ontoday? Kachina? Who do we have
on? We could probably give thisto either Deputy Chopper or Deputy Dollar.
Okay, I want to give thisto Chopper to call them the dealer,
And it's not the dealer's fault,really, but the dealer should maybe maybe
come up with a solution if ittakes much longer. Now, Kawasaki is

(07:56):
a pretty damn good company. Whatwas the latest you heard from them?
So Kawazaki just kept thinking us forour patients in this matter, and sorry
about that. They thanked this forour patients and kept repeating that, and
then they decided. They also saidthat there was no solution on their end

(08:18):
and they would not be taking thebike back. Wait a minute, I
mean there's no solution. They're notthrowing our hands up forever. I mean,
come on, they're not saying youbought something because I mean, they're
not saying you bought something and it'sforever not going to be driven. No,
we're just it's saying that. Letme see it says Kawazaki is diligently

(08:41):
pursuing a repair procedure, and we'llokay, all right, listen, here's
the here's the question. When doesthat become unconscionable? I mean, really,
when when does it? I thinkthat it's not unconscionable right now,
So let's and and this is good. You didn't sit on this a long
time because I said, oh,it's only a month, and then I

(09:03):
would have said to you if youcalled a year later, I would have
said, well, what the helldid you wait so long for? So
let's do this. Let's give thisto Deputy Chopper. What we'll do is
have one of our people call thedealer and we'll call Kawasaki. Do you
have a contact at Kawasaki you've beentalking to we We don't have a contact.
I have a phone number though it'seight six six. Well, hold

(09:28):
on, give it to Chopper.Give it to Chopper. Did you talk
to a particular person at all?No? Okay, they didn't give me
all right, why don't you holdon? And uh Kachina get that over
to Deputy Chopper and I'll mark thatdown as pending and working with him.
Three oh three seven one three talkthree oh three seven one three eight two

(09:50):
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(10:31):
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three oh three nine two zero sixteentwenty two. Hey Tomarks, you know

(10:54):
here three oh three seven one threetalks seven one three eight two five five.
By the way, when that womancalled in about her at here Kawasaki,
I got a text here, saystom My. Buddy is a service
writer at a huge ATV dealerships andthings like this very common not being able
to get parts. So a lotof people are going through this. I
have another text, and I gotto check out to see if it's true.

(11:18):
They say the Swiss Army Knife hasdecided, in the sake of being
woke, to take the blades offof their knife. That's true. So
it's just going to be called aSwiss Army thin and a jigger. I
don't know what the hell is itgoing to be called. No, they're
still going to keep the name,I understand, but they're taking the actual

(11:39):
knife. Come on off of it. I don't go. Come on.
The next thing you're going to tellme is that a Burly Beer is going
to set is going to have atransgender spokesperson. Come on, well,
I can tell you that the BoyScouts of America are no longer the boy
Scouts. No, I know,hey, listen, the world's changing.

(12:01):
By the way, when I usedto be a hippie, I dreamed of
times like this. I don't knowwhat the hell happened to me. No,
actually, I actually didn't change anyof my beliefs. I didn't.
I mean, I mean, Igot maybe more sensible about things, but
I thought the government sucked. Ithought big pharmacia, you know, I
went all through that, and thenI became I was ultra liberal then and

(12:24):
now I'm considered ultra conservative. Idon't even understand, well, not ultra
but somewhat. I consider myself balanced. Let's talk about that other thing I
talked about. I didn't mean tothrow shots at Dylan Mold whatever the hell
Dylan's name is. But and Idon't mind Dylan. I think Dylan's very
actually entertaining. But I just wantedto bring this up real quick. Do

(12:46):
you know that bud Light and budWiser never recovered ever, never recovered from
that? Is that? I meanI find that shocking. I mean there
revenue was down. I mean,this is giant we're talking about in the
first quarter, down ten percent oftwenty twenty four, and bud Light hit

(13:07):
the skids. Bud Light hit theskids. You know, they hired Peyton
Manning to try to bring him out, you know that. Did you see
his commercials? And then they alsoare sponsoring the was the Fights, you
know, the Ultimate Ultimate Fighting Challenge. I guess they thought that might bring

(13:28):
him some macho people, but nope, not working. Dylan Mulvaney was the
death knil for that company. Whatdo you think do you think they regret
it? Or do you think,hey, we took a stand. We
wanted to celebrate diversity and inclusion.What do you think? I mean?

(13:50):
I don't know. I think,as I've said before, companies should concentrate
on their products and their services andtheir stockholders. I'm not kidding, by
the way, and when I sayproducts and services, that's consumer centric,
and then stockholders that's what they shoulddo. I don't want them taking stands.
I mean, how can they?They got millions of stockholders, So

(14:13):
what do you do? Or hundredsof thousand, whatever there is you have
outstanding stock? Do you know whatthey feel? You don't know what your
stockholders feel one way or the other. It's better to be neutral. I
don't see how you cannot be Bennett. What's going on? Hi? I'm
Tom Bennett. Good morning, Tom. What's happening. I've got a phone

(14:37):
number. It keeps trying to callme, and there's a friend of mine
and it's blocked. No wait,wait, the phone number is blocked that
that keeps calling you? No mine. The person that's calling me says,
my number is blocked from them sendingthe calls through. Well, how does
your okay, Bennett, how doesyour friend know that the person trying to

(15:03):
call you is blocked? He getsa recording on his phone that this number
is blocked. Oh you mean whenhe tries to call you. Your friend
is trying to call you and hegets a he gets a message? Correct?
Did you block his number by mistake? You can do that with fat
fingers. You know I may havedone that, top. I think that's

(15:24):
what you did. You know thatactually is not as difficult as you think.
You might have been on his contactand all it takes is one thumb
on that thing. So what kindof phone do you have? It's just
a regular two line telephone. Well, what I mean is are you talking
about your cell phone? It's acell phone? Right? No? No,

(15:46):
no, no, it's my homephone number. Well how did you
No? No, No, thenI'm wrong. You don't block a home
You don't block people from your homethat easily. That I don't understand.
Why do you still have a landline? I'm just curious. Well, I
worked for him for thirty three yearswhen they were a half way decently Wait

(16:07):
wait, wait, who'd you workforbid it. I worked for Mountain Bell.
Oh my god. Yeah, longtime ago. As Lily Tomlin says,
it was the phone company where thephone company she was, you know,
and you were snobby like that too, weren't you. You just said
it. You just said when wewere something, you were on top of
the hill. Hey, get ridof the damn phone. But no,

(16:30):
I don't know why it's blocked.Now do other people get that when they
call you? No, just thisone person that's a good friend of mine.
Can somebody tell me? I don'teven know how to unblock a phone
on a landline. Who's your providercentry link? I'll look it up for
you. Just hold on all right, three oh three, hold on three

(16:52):
all three seven one three talk sevenone three eight two five to five.
Alexandria, what's happening? Hello?Hey, what's happening? Do people call
you Alex? They call me Alex. That's a cool No. I think
that's a cool name. That's whyI asked. I almost called my name
my daughter that, but we optedfor Dulce Adulce instead. I like that

(17:17):
name, but no one has thatname. So anyway, So Alex,
what's going on? So I currentlylive Haven one two four Eastlake Station Apartments
and what is it called east LakeEast Lake Station Apartments? Yes, okay,
what can we do for you?I'm currently going through issues with breaking

(17:41):
my lease? Okay? How longis your lease? How long is it?
So? My lease when I signedit was an eighteen month lease.
I currently still have thirteen months leftin my lease. Okay. Did you
sign it alone? Yes? Okay, So why do you want to bring
so for the last I've lived herefor over a year and what made me

(18:08):
sign my lease was there was noother available. Like again, wait a
minute, you said you you saidyou signed an eighteen month lease and how
many months you have left? Thirteen? Well, that doesn't make mathematical sense.
You you said you lived there ayear, that then you would only
have Oh so you lived there awhile first before signing the lease. No,

(18:30):
I've lived here and then I signedthe lease again. Okay, got
it? I got it? Okay, So now you got thirteen months left?
And so what's the problem. SoI have been dealing with cockroaches that
throughout my entire apartment because I'm notthe only tenant that have had these issues,

(18:52):
and I've talked to previous apartment placesaround this building, and they've had
people move into their complexes due tothese issues. You know, Alex,
this state used to be a landlordstate, meaning that tenants had little or
no rights, But that's really changeda lot. There are a lot of

(19:15):
habitability standards that you can enforce andyou can make now that may not get
you out of the lease, butit can get you out of the cockroaches
possibly. But I want to knowsomething, and this is really I really
want to know this before we contactyour landlord or try to help you.
Do you just want out and thisis an excuse? Or would you stay

(19:37):
if the cockroach problem went away?No? I want out. I have
pictures, I have evidence. Well, you want out because why In other
words, let's just theoretically, ifwe could get rid of the cockroaches,
you would still want out. Yes, because they've gone through three different managers

(19:57):
within the last year and they're maintenance. They don't do any ma. You
just don't like the place anymore.Correct, Okay, I get you,
But I see that's what I wantto know, rather than attack them on
the cockroaches and say you better fixthe problem, because we've actually been successful

(20:18):
before making people address problems, butif you want out anyway, First and
foremost, let me just ask youa simple question. Are there any termination
provisions in the contract? Yes,but I'm a single mother, so I
wouldn't be able to What are theyrequiring to break the lease that I would

(20:40):
have to pay the full? Well, then that's not an out. They
want you to pay all your rentand then you can get out. Yes,
come on, Okay, So youhave how many kids? I have
two? Okay? How old?I have? Eighteen months? Or yeah?
I have an eight month old andthen I have a three year old,

(21:02):
so they're babies. Oh my gosh. So did you find another place?
I did, and I had tocancel that because they're not letting me
out of this slease. Now,when you said you had to cancel it,
can you get it back or not? I don't know. Now I
want to ask some very practical questions. I have ideas. It may not

(21:25):
be easy, it might be let'sjust figure this out. Hold on,
I'm Tom Martine. Three O threeseven to one three talk. We will
come back to you and anyone elsewho calls give us a call. Three
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(21:48):
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(22:11):
free, no obligation. In comparison, call Compass Insurance paying too much your
coverage at dozens of insurance companies findout now three all three seven seven to
one help. You'll think you're hisonly customer when you choose Frank Durand the
real estate Man dot com to listyour home with Remax Alliance three oh three
nine two zero sixteen twenty two.Hi Tom Martino, you're troubleshooter three oh

(22:37):
three seven one three talk three ohthree seven one three eight two five five
Bennett back to him, then toAlexandria uh Ben because I told Bennett I
was looking something up Bennett on yourphone. If you want to unblock,
just take the the Do you haveany other numbers blocked by the way,

(23:00):
Tom not to my knowledge? Okay, then then just turn off. The
easiest thing is to turn off blockingcompletely. Okay, you know how to
do it? No, I don't. All right, here's what you're gonna
do. You're gonna hang up.When you hang up, you're gonna pick
it up and you're going to hitwhen you hear the dial tone, you're

(23:22):
going to hit star eight zero,and then you're going to hang up.
Okay, then have him try itnow. If that doesn't work, then
you're going to try this one starone one eight zero one one eight zero.

(23:42):
Yeah, first try eight star eightzero okay, and if that doesn't
and then then you just hang up. You might get an acknowledgement. Then
if that doesn't work, when ifhe still can't call you, then it's
star one one eight zero. Nowlisten to this. If that's according to
centrally, so that's how you turnit off. Try it and let me
know. Three oh three seven onethree talks seven one three eight two five

(24:04):
five Alexandria, she said. Alexsays listen, I've been I'm in an
apartment. I'm sick and tired ofa two little kids. I want to
uh, I want to move.I want to get out of here.
And she says there's cockroaches, problemsand other problems. And then she said,
I can't afford the uh. Theywant me to keep paying even if
I leave. So, Alex,there are a number of things to do.

(24:26):
Here's the first one. Did youask them can I get out of
the lease? Yes? And whatdid they say? She told me that
she needs to speak to her higherup. Okay, and when was that?
That was last week on a Monday. Okay. Now I'm going to

(24:49):
ask some personal questions. Do youhave any money saved in the bank or
do you own anything of any value? I do have many saved in the
bank, and well how much I'mjust curious how much? If that's a
bit personal. No, But wedon't know you, and there's a reason
I'm asking. I want to helpyou. I mean truly, Alex,
we don't It's not like we cango and access your account. We don't

(25:11):
know your last name. I'm justcurious. Let me ask you this is
it? Is it more than tenthousand or less than ten thousand, less
than ten thousand? Okay, nowis it between five and ten? There's
a reason I'm asking I promise youthis. Yeah, I would say between
five and ten. Okay, Nowwhat I suggest you do? Since there

(25:37):
are no lawsuits or anything going onat this point, I would I would
ditch that money? And what isyour income? When I say ditch that
money, I mean put it inyour mother's name or something. But tell
me, tell me what your incomeis. I make sixteen hundred weekly,

(25:59):
sixteen one hundred what okay? Shoot, so you make approximately eighty thousand a
year? Yes? What do youdo for a living? Because I was
trying to figure out if you walkedaway what they would do to you.
You have enough money to no no, no, no, that you make

(26:22):
enough money that they may they may. I want to garnish your wages and
stuff. I'm trying to figure outa way we could squeeze them to let
you out of it, thinking they'renot going to get anything. What do
you What kind of work do youdo currently? I work for the Rclian
Scaping, so I am an assistantand I work in that. Okay,

(26:48):
now that's that's good. Because that'snot that's not exactly an industry where you
would get in trouble. A lotof industries won't let you do anything.
But but I don't think you're goingto be a walk away. No,
I don't think you're eligib for walkWhat about the fact that I've repeatedly reported
this situation, So now this iscalled now what we're talking about the next
one? You're not a walk away, So let's talk about the next one,

(27:11):
which would be a constructive eviction.That's what you're talking about, meaning
that they're not doing anything and you'vereported them, and there is truly a
way to do that. Okay,Now what you would do there are certain
steps you have to take, andthey might be too detailed to go into
right now, but what you needto do is, in general, you

(27:36):
need to let the landlord know whatyou've done. Now you give them one
final notice and saying I've complained timeand time again, and then under laws
of habitability, I'm giving you constructivenotice and again I don't want to do
this. Go on AI or somebodyand figure out how to write a constructive
eviction letter. But what you dois you let them know that you're giving
them one final effort to get ridof this stuff, and they're not going

(27:57):
to be able to You're going togive you say I've been complaining for three
months or whatever, or I declarethis at least terminated and I will be
moving as of and then you haveto literally hope they don't command to you,
and you're going to declare it aconstructive eviction. Now, again,
this is something that has risks toit because they might try to challenge it.

(28:22):
But here's the good news. Inthis state, they've really been I
mean, I have mixed feelings onthis because I think in some cases renters
take advantage of landlords. But thisstate is very, very tenant friendly right
now, and I don't think ifyou can show and document problems that have

(28:45):
not been addressed, I don't thinkthey're going to give you a hard time.
Now it's called the constructive eviction.But before you do any of that,
I want to have one of ourpeople call management and see it.
They'll just do this in the friendlyway, because once they know we're involved,

(29:06):
they might just say, you knowwhat, we'll let her out.
You may have to pay something,So who should we give this to do?
You think Kachina Dollar, I thinkDeputy Dollar. I think this would
be good for Dollar to call themand lean on them a little. Yeah,

(29:26):
So you hold on and we'll tryto help you. Here. Do
you have the evidence you talked about? I do, okay, And I
even emailed it to them and shesaid she's received it. Okay. Good.
Now you're going to you're gonna waitfor us, and then after that

(29:47):
you're going to do the constructive evictionif we can't help. But I think
the combination of the two might pressurethem a little. I mean, why
they can rent that place out again. I don't know why they're gonna you
know, hold on and we'll haveKachina get your information. Three oh three
seven one three eight two five five. Hey will help any way we can.

(30:08):
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(30:30):
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paying too much your coverage at dozensof insurance companies find out now three oh
three, seven to seven to onehelp. You'll think you're his only customer
when you choose Frank durand the realestate Man dot com to list your home

(30:52):
with Remax Alliance three oh three ninetwo zero sixteen twenty two. You know
here. Welcome to the show.All right, So Jeff, you have
an issue with a house. Now? Is this your home you're building?
Oh? No, I lived.I lived for three years in Denver in

(31:15):
a little nineteen twenty seven bungalow.I'm the second owner. And you know
what's happened in Denver. They're scrapingoff the little house next to me with
a big company that's coming into Donky'sfancy homes. They sprink this house next
door, put up a giant one. Yeah. Yeah, they're they're called
they're called infill projects. They're comingin and replacing homes instead of getting new

(31:37):
subdivisions. Yeah. And they wentfrom like a little home to a three
million dollar home. And when theydid it, what neighborhood is what neighborhood
is it? To Wash Park?Wash Park? That is one of the
biggest areas for infill. I swearto god, they're knocking them all down.

(31:57):
Yeah that's I love my little house. And I g I said of
the second owner. And when theythey took down a tree and damage that
was next to me. Do youknow that you're when was your house built?
Did you say nineteen twenty seventeen?You want to know something, man?
You know you know what I'm goingto say, your house, your

(32:20):
lot's worth more than your house.I know that, Tom. I love
the house, but the house isnot worth money. The ways worth money
is. Tell me, I'm sofamiliar with that area because we walked there
a lot in. I don't wantyour address, but what air? Which
side of the park East Wash Park? Yeah, that's the best side going

(32:42):
away and they're putting me. Yeahit was really lucky, Tom. I
only think I was smart. Soare you right on the street, right
on the park or are a fewstreets over? Oh no, I'm half
a myle way from the park,you know. Oh okay, I thought,
okay, all right, So anyway, so what's going on? Are
you having a problem with the housenext door with the builder. Yeah,

(33:04):
well the builder has built the homeand they've sold it. And during the
time that they're building it, youknow, they did the demolition and cracks
started helping me to have an oldlabin plaster house. And I took pictures
and told them that they said they'dfix it. They've acknowledged it. I
had a well, what was theywhat were they going to fix? What
were they going to fix? Thenthey're going to fix a cracks that were
in like there were cracks that wentfrom like my windows to the ceiling and

(33:29):
literally almost every door of the house. When they did the demolition, there
was like, oh, hello,Jeff, Jeff, Jeff, they're Jeff.
They're never ever going to take thaton ever ever. Oh and I'm
going to tell you why. Goodness, let me let me tell you why,
because they're going to take on acan of worms with an old house.

(33:49):
They're not going to take that on. But I will tell you what's
going on. Hold on, okay, I want to continue this discussion and
figure out what they told you.The latest three O three seven one three
talk seven one three eight two fivefive listen. I'd be pissed too.
You're you're living in a home linein your own business. Now, all
of a sudden, you got cracksall over. We'll talk about that and
more coming up on the Troubleshooter Show. Go with a sure thing Denver's best

(34:15):
roofer Excel Roofing dot com. Youdon't pay a cent until you're content.
Please time for an insurance check upfree, no obligation comparison call Compass Insurance
paying too much your coverage at dozensof insurance companies find out now three oh
three seven seven to one help.You'll think you're his only customer when you

(34:35):
choose Frank durand the real estate Mandot com to list your home with Remax
Alliance three oh three nine two zerosixteen twenty two rip news So you don't
have run anxious? Is gonna help? Come man, This is the Troubleshooter

(35:05):
Show. No Tom Martino, Hi, Tom Martino here, Welcome to the
show. Three three seven one threetalk three oh three seven one three eight
two five five. Welcome. Thisis the only show of it's kind.
Let's get to the phones and tryto solve your problems. Welcome one and
all. Whether you are downloading andstreaming or podcasting or whatever. We actually

(35:30):
have a giant download audience. I'mpretty good streaming, streaming or just diehard.
So they're good people and they commentinstantly, so I get an idea
of what people are thinking. ButI don't think and I think it's safe
to say that the streaming audience cannotreflect my overall audience. I think that's
safe to say. I mean,if they did, I think I'd be

(35:52):
a little upset right now. Ithink that if I thought the morons reflected
the general pop then I'd have to, Uh, I don't know, I
have to do something drastic. Iwould. I would have to probably What
would I have to do if whatdo you think for my studio? If

(36:13):
this ever if I ever knew,if somebody said, yes, they are
direct reflection of your actual audience andwhat they're thinking is what they're thinking,
I think I would. I wouldhave to. Anyway, let's talk to
Jeff about this house now. Jeff, you when we left off, here's

(36:37):
bottom line they did. When didthey do? By the way, this
demolition they did demolition next door tohim to build a new house. He's
in wash Park area, has anold house now his house is experiencing some
structural problems. When did they dothat demolition? They did almost two years
ago. Tom, they sold thehouse a year ago now to the day.

(36:57):
Just so you know your time,your time's going to run out for
a lawsuit, which is ultimately whatyou have to do if they don't voluntarily
do anything. But Jeff, letme give you some reality here. Okay,
if your house, if their constructionwas normal and their demolition was normal,
meaning they did nothing negligent, justthe fact just because they did it

(37:22):
doesn't make them responsible. They maybe the cause, but not liable.
The difference between causation and liability.What's that? That seems funny to me
because they you know, there waslots of vibration. That's a house that

(37:42):
was walcased. I I'm not sayingthey're not liable. Here's what I'm saying.
Here's what I'm saying. Let's let'sin order to get points across,
I usually exaggerates. Let me exaggerate. If they put dynamite in the house
next to you, then they wouldbe liable. If they used a normal
piece of equipment, with normal vibrationand normal construction, They're not liable because

(38:06):
it's assumed that they can do that. They're not being negligent, they're not
being reckless, they're not being they'rejust not okay. And let me give
you another Let's say a big truckdrove by and cracked your house. I'm
saying normal now, I'm not talkingabout abnormal or negligent. Now, if
someone builds a house next to youand it does damage to yours, just

(38:31):
because you have an old house,it is not their problem. I hope
you understand what I'm saying. I'mnot saying that they did not cause it.
They probably did, but were theynegligent? That's the difference. I
mean, if you had an acarton house and it caused damage, it's

(38:53):
an a carton house. If youhave a nice house and it doesn't cause
damage, what we need to discern. And Jeff, did they commit negligence?
Were they reckless in what they did? I don't know, because what
I know is that when they weretaking apart the foundation, that's what they
were crashing it with like one ofthose big things that has a stoop on

(39:15):
the end, and dropping the bigthings of concrete on the ground and in
the truck. And that's when thehouse was rocking and rolling. I did
the house next did the house onthe other side the crack? Well,
the difference is is I've got oldlabin plaster in the house next door.
Didn't crack the house on the otherside of me. Jeff, you just
answered the question, didn't you Didthe house cracker because it's old or did

(39:37):
it crack because they did something wrong? I think it's because they had lots
of vibrations that were dropping stuff.I'm not Jeff. You keep answering the
same thing, and I'm asking thesame thing. I didn't ask if there
was vibration. What I asked isdid they do something wrong? They neglige

(40:00):
it? I don't know that now. I don't either. By the way,
I don't either, and I don'tpretend to knowh in this case.
But let me just put it toyou this way. Let's say that they
weren't negligent. Let's not say anything. Let's just say this, by your
scenario, if you have an oldhouse with plaster and any kind of vibration

(40:27):
would crack it, are you sayingon that count, then no one should
ever do construction around you because ofit. Now, But it's my house
has had We've had construction in theneighborhood and it's been here for you know,
since nineteen twenty seven. It's nothad cracks. And actually when I
told them about it, they saidthey would fix it. Well, you

(40:49):
know what, they didn't create acontract with you, but they said they
would fix it. So now ifI call them, will they say,
yes, we said we would fixit and we will fix it. Or
will they say we never said that, or will they say I don't know
who said that, but whoever itwas didn't have authority to say it.
What do you think they'd respond,Well, the owner of the company said

(41:10):
that the manager would take care ofit, and I think what they were
thinking, They're going to come inand plaster over that stuff. Now hasn't
been getting worse or is it thesame? It happened and it got worse
for about a month, and thenafter that it's been stable. I actually
had found a structural guy come inand looked at my house and he said,

(41:31):
excellent. What I was just goingto ask that, what did the
structural guy say. The structural guysaid, your foundation is okay, but
he said it even emailed that.He said that practics are probably from the
vibrations from the construction next door.I have that an email, and I
should suggest, Jeff, if yousay vibration again, I'm going to shoot

(41:52):
myself because you seem to think thatbecause there was vibration, they're responsible.
That's what you're saying. Oh well, why would they be responsible for vibration?
Tell me why? Tell me whatis negligent about vibration? Tell me
what you tell me? What isnegligent now excessive vibration or recklessness or negligence,

(42:17):
but normal vibration. I mean,how you even said the other house
didn't crack. They're not supposed tosay, you know what, forget it.
We can never build here because hehas an old house, therefore will
never be able to build a house. They're allowed to do whatever they want
under normal circumstances. They can't.It's not their fault if your house could

(42:38):
not sustain normal vibration. When Isay normal, i'm talking normal. If
your house is structurally unsound, itis not their fault. I'm not saying
it is. Do you understand that. I'm just telling you it is not
automatic. You gotta get that outof your head. The fact that it

(43:01):
happens doesn't make someone exigent. Whatmakes someone negligent is recklessness. Now did
they break a law? Maybe Idon't know they did. They did they
follow code? See, we haveto explore this if you want to get
If we're going to call them,I mean we have to have ammunition.

(43:23):
So right now, what you haveis an old house built in nineteen twenty
seven. By the way, thankgod, you don't have structural problems.
Now, it's just cosmetic. Sothose jerks should fix it out of a
courtesy because it's just cosmetic. Andmaybe that's why they said they would take
care of it. So we canhave someone call them and say, look,

(43:45):
be a good neighbor. You builta damn house. How about just
helping them replaster because that's really allyou need, right, That's all you
need is to cover up the cracks. Right. I actually have lavin laster
guys come by and say, here'sa big for it. And I hadn't
come by, and we got paint. Quote and they damaged the lawn from

(44:07):
the tree. Well it was forthe the labin. Plaster was just the
whole thing. Man, Just giveme the idea. I don't need to
know a detail. How much wasit all seven, including lawn and cracks
and paint including what including the cracks, labin plaster and paint. And they

(44:29):
also have damaged the lawn in away that still has some How did they
damage the lawn? How did theydamage the lawn? I had? I
had? They had a tree ontheir property that came over into my property
a lot. It was a onehundred year old Cyprus loose bruce. Sorry,
and when they pulled it out,the roots were still coming into my

(44:51):
lawn and they busted out my sprinklesystem. We fixed that. Yeah,
well they know they should that Thatis without question fixed. That is without
questions. You tell me when you'redone, That is without question. Okay,
forget it. Listen. What I'mgoing to say is the landscaping should

(45:14):
be taking care of for sure.The other stuff is up to them.
I think they should be a goodneighbor. I don't know if they will,
because again I'm going to say thisagain, you have to show they
were negligent. I don't think theywere. I don't I think with the
tree they were there, there wasa way they could have removed that tree
and not just pull it out andnot wreck your sprinkler. And all of

(45:36):
that. So I think there's alittle there's a little give here, and
what we should do is have someonecall deputy doc. I'd like him to
call the builder. Is it awell known builder, Jeff. They've done
about thirty it's called Stonecloud and they'reabout thirty of these big mansions in the
neighborhood. Yeah, so there.I don't know that the yeah, yeah,

(45:57):
and they acknowledge that. The thingthat's hard for me is that I
don't know about the legality. Butwhen they said it, it happened,
They acknowledged it, they said theywould do it, and then they didn't
actually said they were going to senda little lab and clashing guide it.
I understand, man, I understand. That would rub me. That would
rub me the wrong way too,It really would. It would rub me
the wrong way. If I thinkin terms of if it was my house,

(46:19):
I'd feel exactly the same way.Now. I don't know if i'd
accuse him of negligence, but i'dfeel pissed off. So let's give this
a deputy doctor call on. Let'ssee what happens. Three oh three seven
to one, three eight, twofive five. We have a lot more
to talk about Buddy Mitchell's here fromsimply Floor's Ink. Will talk to him
about the latest and greatest and floorcoverings, any questions you might have,
and don't forget. If you havea real estate, a piece of real

(46:42):
estate, you want evaluate it forsale, even if you're never going to
list it, but you're curious asto what it will sell for. Frank
durand the real Estate Man dot comdoes that. He does a market analysis
for the asking. That's Frank Duran, the Realestateman dot com. And it's
accurate as hell because he's been doingthis for thirty years and it just gives
you a good idea of you everwant to enter the market. Three oh
three nine two zeros sixteen twenty two. Go with a sure thing Denver's Best

(47:12):
roofer Excel Roofing dot com. Youdon't pay a cent until you're content.
Time for an insurance check up freeno obligation comparison call Compass Insurance paying too
much your coverage at dozens of insurancecompanies find out now three oh three seven
seven to one help. You'll thinkyou're his only customer when you choose Frank
durand the real Estate Man dot comto list your home with Remax Alliance three

(47:37):
oh three nine two zero sixteen twentytwo. Hi, Tom Martino here three
oh three seven one three talks sevenone three eight two five five. Hey,
let's talk Okay? The uh thisuh twenty eleven Lexus r X three

(48:02):
fifty. Man. Was that anice car? But we're talking it's getting
up there in time. So tellme what I can do for you,
Brad? What's going on with that? Bro? I had a service and
wasn't sure what to do, soI call you and find out. Tell
me what's going on with it?Well? I took it in for a
transmission flush, and a couple ofthousand miles later, a couple of months

(48:29):
later, I got rough shifting,yeah, and an alarm. And he
took it into the same dealership andthey said I need a new transmission.
Yeah. And I asked him aboutthe warranty. You know, they had
done the show. Tell me this, tell me something. How many miles
on it? One seventy? Okay? Okay? And so what did they

(48:53):
say about their warranty? What doyou mean by a warranty? You mean
you take it in there for aTRANSMISSI flush and now they give you a
guarantee on the transmission itself. No, I just took it in for the
flush. But when I went backin and they said I need a new
transmission, they said I should nothave had it flushed. That's that just

(49:16):
was not good, mate. AndI say, well, that's what I
pay you guys for you Yeah,you're You're damn right. They that's right.
So you took it in there,it had a lot of miles on
it, and these people flushed it. I want to get Jeff fick on
from Kimmer Transmission. There are somecars where they don't recommend you do flushing

(49:36):
because it's old. And you're sayingthey should have known better. And I
kind of agree with you on that. But let's go one step further.
Okay, yep, it's a twentyeleven Lexus R. Except Okay, So
what I'd like to know is ifthey're one liable, what would they owe

(50:00):
you? Well, E that theycould discount a new transmission, Yeah,
and put it in at their dealershipfor sixty two fifty, which is pretty
expensive. Well, they might behiking it up, but you let's just

(50:22):
let's just establish some reality. Howmuch longer do you think that transmission would
have lasted. I've had a fewof these toyotas and lexuses, and they've
all gone over two hundred and someof them three hundred. Well you're dreaming

(50:43):
on three hundred. But that's okay. But let's say, ready, what's
that. I've had a couple already. They lasted until my teage. Okay,
all right, drive and so sono matter what, though, you
do agree, they don't owe youa new transmission, right, well,

(51:05):
I don't think they owe me anything. I just like it. No,
I do. I do. Ifthey were one hundred percent liable and did
something stupid, they would owe youwhat they took from you. And they
didn't take a new transmission from you. I see. I mean, if
you went to court and spend thirtygrand, the judge would tell you that

(51:27):
after paying your attorney thirty grand.So that's why I called you. What
you need to do. What youneed to do is figure out what it
would have cost to replace that transmission. Let's I mean, I'm not saying
they're one hundred percent liable, butI kind of think they're stupid for doing
it. That was my own opinion. I'm going to ask Jeff fick what
he thinks. But if you camein with one hundred and seventy thousand miles

(51:52):
on the damn thing and wanted itflushed, I'm not sure that's a great
idea. But I want to askJeff a few questions. Jeff Vick,
there is Jeff there. I'm here, Hey, Jeff Kimmeer transmission listen on
a on a twenty eleven lexus areas three point fifty one hundred and seventy

(52:14):
thousand miles. What kind of transmission? How long did they usually last?
He's exceeded the normal life span ofthat. Oh, because he said he's
had several go over three hundred thousandmiles. Oh, that's not to say
that some can't. But typically whenyou see him going in, it's usually
somewhere around there. Yeah, that'swhat I'm thinking. So he would he

(52:37):
would have a tough time making anargument to a judge. And again he's
not going to court, but I'mjust trying to be theoretical here. He
have a tough time saying that theyowe him fifty percent of a new transmission
or or But at the same time, I hate the thought that he was
driving and he was fat and happy, and now he doesn't have a TRANSMISSI

(53:00):
and then you know they tell themtough. But here's another thing I want
to ask, Jeff. Would youhave flushed a twenty eleven Lexus transmission with
one hundred and seventy thousand miles ifit hasn't been touched and you didn't drop
a pan and checked to see forany to bring in there, you're setting
yourself up for failure. Yeah.I think they should have known better or

(53:24):
at least checked, but that's me. I'm not an expert. Do you
think they have any liability here fordoing it? Well, you might toss
something as goodwill, but that's whatI'm thinking. That's exactly see Brad,
listen, I think they they shouldhave had better due diligence. I think

(53:45):
they did you wrong. The problemwe're going to have here, Brad,
is that even if you could geta free attorney and your time meant nothing
to you, and you sued thehell out of them, you'd have to
prove that they stole from you something, They robbed you of life that you

(54:06):
would have had. And no oneis going to believe three hundred thousand miles.
No one not because because and I'mnot saying this would ever happen.
Okay, it obviously is never goingto go to court. But these guys
that did to transmission flush, ifthey had witnesses, they'll have one hundred
witnesses saying that that transmission was atthe end of its life. I don't

(54:31):
think you could find five experts.No, no, I don't think you
could find three experts that would saythe normal life of that is three hundred
thousand miles or even two hundred thousand. You're the only one that would say
that because you experienced it. Iam thinking we need to negotiate with them

(54:53):
something. And now, when theysaid they were going to want Jeff to
hear these prices, they said theywould do what for you? Tell them
what they told you, Brad.What did they say they would do for
you? Well, they priced thetransmission at seventy seven dollars. Oh my

(55:15):
god, wait a minute, abrand new one you're talking about. Yeah,
I would have been the Lexus dealershipdon't want to work with Lexus parts
and all. Jeff, is thatextraordinarily expensive for a rebuilt He's getting it
from the dealership, certainly not?What would how much would it cost if

(55:35):
you did that twenty eleven with arebuilt, well probably caps off closer to
about six okay, so about sixgrand that would be for a complete rebuild.
Now the point is how much shouldthey chip in. They're going to
argue nothing, because they're going tosay, you know, they're you know,
it was at the end of itslife. But the question to you,

(55:59):
Brad, do you want to putany money into that car? You
made a very convincing argument. Theydiscounted it for goodwill and what all down
to sixty two hundred, and whatI'm hearing is that that's pretty decent.
So well, not really, becausethey're discounting an already inflated price. If
they could discount it a discount abouta sixty a six thousand dollars a bit

(56:24):
if they can. In other words, what they're saying is two grand.
Now, Brad, the people thatflushed it, they don't own the dealership,
do they No, it's their youknow service guys, what do you
mean it's there, sir? Oh? Oh, So the dealership is the
one that did this to you.Yes, it's a it's a Lexus dealership.

(56:49):
Yes it is. Well, mygod, they should have known better.
If I were you, Jeff,I mean Brad, If I were
you, I would ask for acash settlement or tell me you want to
go somewhere else. See that's artificial. That eight to six thousand is artificial.
It's not costing him a dime.Not a dime I would I think

(57:15):
you deserve something out of goodwill.I don't. If you're willing to pay
the six grand, go ahead.However, Jeff said he could do that
for six grand with no discount.See. So what I'm saying is,

(57:35):
let's say Jeff would do it fora round six, and you could get
a couple grand from them to puttoward it, then you're out of pocket
would be four. But why don'tyou talk to them and say, look,
I appreciate that you're willing to doa so called discount from eight to
six, but I just had itpriced out and I can get it done

(58:00):
for around six. So are youreally giving me a discount? Why don't
you start there and then call usback? Okay, Well, thank you
for your advice and help with us. Well I hope we're helping again.
I probably gave you some bad news. By the way, Jeff Vick is
with Kimmera Transmission Transmissions Denver dot comthree O three six nine three fourteen hundred.

(58:23):
We have more coming up on theTroubleshooter show. Go with a sure
Thing Denver's best roofer Excel Roofing dotcom. You don't pay a cent until
you're content. Wait time for aninsurance check up free, no obligation.

(58:43):
In comparison, call Compass Insurance payingtoo much your coverage at dozens of insurance
companies find out now three oh threeseven seven to one. Help. You'll
think you're his only customer when youchoose Frank durand the real estate Man dot
com to list your home with RemaxAlliance three oh three nine two zero sixteen
twenty two. Quarreling Hi, TomMartino here three h three seven one three

(59:13):
talks seven one three eight two fivefive. Hey Keith, you need to
know about a disposal of a propanetank. Is it empty? Yes?
What size is it? It's afive hundred gallon? Oh my god,
you're talking about a submarine. Icall them, they call them submarines.

(59:34):
Yeah, so I had I hada propane company for like fifteen years,
and you know they just went bad, you know, last last year or
two. You can tell they're havingproblems. They can't get propane out when
they need to. So I hadto kind of dump them, and I
got a new company that put newtanks into three different properties. They should
I was just gonna say, theyusually recycled us. Why didn't they take
it? So the original company actuallyowns them and was renting those tanks to

(59:59):
me. Oh, so they shouldcome and get it. But they're out
of business or what are they?They're still in business. But the rumor
is all the other people that Ikind of have dumped them if their tanks
are still sitting there sometimes I've heardof six months and I wanted to put
my notification out to them that youknow, I've dumped them and their tanks
are sitting out here. But Iwant to do it real good so that

(01:00:21):
you know, well, what I'lltell you what I would do. What
I would do is load it upon a truck and dump it on their
yard. Would you yep? That'swhat I swear to God I would.
I mean, it's their tank,and I keep my contract to prove that
if you get rid of it.What's that I don't even have a contract

(01:00:42):
with them, like fifteen years.I've been with them and I adopted them
through a sale. So well then, so then are they insisting that they
get the tank back? No,not at all. I'm just getting ready
to notify them, and i wantto make sure I do it, you
know, with a legal smid Soif you got rid of it, If
you got rid of it, wouldthey say any about it? Because there
are people that might take that offyour hands if you advertise that. Seriously,

(01:01:04):
if you want to give it away, I totally agree. I just
don't want to get like a legalramification if they come to you said,
it's been fifteen years and you haveno written agreement. No, I'm sorry.
I've been with them for fifteen years, yes, with no written agreement,
but I just stumped them yesterday.Well you're right. Maybe you write
them a letter saying you got thirtydays to get this off my property.

(01:01:29):
So that sounds good legit that thirtydays is good. Well, there's no.
I don't know of any laws thatsay that. I'm just saying,
you terminated your contract and they agreedthey terminated, and now you want it.
You're making the demand. There's nolaw on this. I mean there
might be some precedent somewhere, butI doubt it. So you write a

(01:01:51):
letter saying I want it off myproperty in thirty days or I'm disposing of
it. I mean, then whathappens? Then I dispose of it?
Right, That's that's what I woulddo. But again, Keith, remember
this, Keith, nothing's going toprevent them from being jerks about it.
But if you give them thirty days, I don't see how this comes back

(01:02:12):
to haunt you, Okay, Imean that's you See, the law always
talks about stuff being reasonable. Soif you called him and say get this,
I want this gone by the endof the week, or I'm disposing
of it, they could argue that, look at this guy's been a customer
for fifteen years and he tells usto get it off by the end of

(01:02:32):
the week, it would be unreasonable. But I think anybody would agree.
And I don't think they're going tocome after you anyway, but I think
anybody would agree that you give themthirty days to get it off, and
they don't that you know, you'rewithin your right to get rid of it
now. Again, we want tobuy them thanks right now? For sure?
That's right. So I appreciate it. I'm a big thing. I

(01:02:57):
mean, that's what I can onlytell you what I would do. I'm
not giving like legal advice because,as I said, they might have an
agreement and you forgot you signed it. I don't know three all three,
seven, one, three eight,two five five. We're going to take
Kevin about vandalism, and then Bobabout small claims court coming up, So
hang on, guys, and thenBuddy Mitchell's with us. Buddy, anything

(01:03:17):
new and exciting to talk about atall? Grab that Mike closer. Please,
anything about floor coverings we should knowabout, because I do have some
questions for you. Floor coverings.No, but I opened a new store
in Aurora. Now where is itin Aurora? Give me some cross streets
Quincy and Buckley. Oh cool,that's a nice era. So you're there.

(01:03:37):
And then you're at four to seventyin Quebec. Yes, and fifty
second Award. Yes. So wehave three locations now, so one would
be okay, they're they're kind ofspread out. Yeah, that's good.
I'm trying to spread them all overthe city to make them more convenient for
people to come. We also stilldo a lot of shop at home well,
of course, still that's still sixtyfive percent of our business. But

(01:03:59):
if someone's in Aurora and they wantto see some really good hardwood or LVP,
we have a really large selection thereat Quincy and Buckley. Are you
having any supply chain issues at allwith anything? Every now and then?
Yeah, but not not significantly.Our vendors have what is a normal lead
time if somebody wants to do ahouse of hardwood? Two weeks? Okay,

(01:04:19):
we got more coming up. I'mTom Martino. Go with a sure
thing Denver's best roofer Excel Roofing dotcom. You don't pay a cent until
you're content. Time for an insurancecheckup free, no obligation comparison call Compass

(01:04:40):
Insurance paying too much your coverage atdozens of insurance companies find out now three
three seven to seven to one help. You'll think you're his only customer when
you choose Frank durand the real estateMan dot com to list your home with
Remax Alliance three three nine two zerosixteen twenty two. Hi Tom Martino,

(01:05:01):
you're a troubleshooting three l three sevenone three talk seven one three eight two
five five. Welcome to the show. Okay, So luxury vinyl planking a
text. They call it luxury vinyltile tile. I noticed people are calling
it planking. But anyway, becauseit's really not a tile like a square
tile or can you get them insquare tiles? Yeah, you can get

(01:05:23):
them in square tiles. They callit LVT because that's when they first came
out with it. It was alltile looks, and then everybody wanted a
would look and people say, no, I don't want tile, I want
wood. So they call it theretruly a waterproof one? Now no?
None, okay, so no,there isn't no waterproof l v T or
LVP. No, they all claimto be waterproof until you read the fine

(01:05:45):
print. It's it's okay, it'show they're not waterproof. How do are
they water resistent? Oh? Yeah, like on this one here, this
is the only place I have itin this playroom here, the studio and
breck room and all that. IfI if you mop that it no,
and that's but Lambin it's that waynow, okay, So that's why Lambin
it's so much better than lv ME. It's unbelievably. Now, Kevin,

(01:06:08):
what's going on? Kevin? What'shappening? Bro Ay, longtime listener,
a few time callers. So thankyou, Kevin. What can we do
for you? Man? Well,I have a question, and it wasn't
vandalism, it was actually burglary.Basically what happened was I was going to
go hunting for a week and Idecided to go up to Simple City.

(01:06:30):
So I took everything out of mytruck, stet it off the side in
my garage, closed my garage,left, came back that night, went
into my house. I closed mygarage door while the stuff was still sitting
there. Now, this was onlyone day. You were gone, right,
You weren't gone overnight or anything.No, I was just gone for

(01:06:51):
the early evening. Okay, SoI got home, everything's still sitting there.
I didn't I didn't put it backin my truck, shut my garage
door, or I thought I shutmy garage door. The garage door went
down. I went in the house, the garage door went back up.

(01:07:12):
Uh oh, so you know thathappens. By the way, that is
a good warning for people. Thathappened to me. Sometimes with changes of
weather, those tracks will expand orcontract and you can end up having that
go open without knowing it. SoAnyway, what happened. I ended up
after the burglary. I ended upWait wait wait, you skipped apart after

(01:07:34):
the burglary. So when the garagedoor went up, somebody took that stuff.
Yes, a vehicle drove by.Got it all on my camera.
Two they turned around the street.They parked on the other side of the
street. Two individuals walked up tomy garage, into my driveway and they
took four rifle cases which had fourrifles. Oh no, had a nice

(01:08:00):
Each rifle had a nice scope.I had a suppressor in there, which
is a silencer, and the rifles. They rummaged through my truck. My
dog started barking. I was asleep. This was at five point in the
morning. And they get in thetruck and they take off. Okay.
So an hour later they come backand take the last two rifle cases.

(01:08:27):
Oh my god, in the sametruck. Okay, So now I have
video of them going in my garage. I've got Now I've got a clear
picture of the truck. Because it'sduring the daylight. You have a license
plate. Daylight license plates, Tom, Just to tell everybody out there listening,
they do you no good. Thelicense plates are stolen, the cars
are stolen. All right, holdon, I want to come back to

(01:08:50):
you and figure out you should beable to get something done at least I
mean, hold on, let's talkabout this. Three oh three seven one
three eight two five five. Gowith a sure thing Denver's best roofer Excel

(01:09:14):
Roofing dot com. You don't paya cent until you're content. Time for
an insurance check up free, noobligation comparison call Compass Insurance. Pay too
much your coverage at dozens of insurancecompanies find out now three oh three seven
seven to one help. You'll thinkyou're his only customer when you choose Frank
durand the real estate Man dot comto list your home with Remax Alliance three

(01:09:38):
oh three nine two zero sixteen twentytwo. You need advice so you don't
have run anxious as a cam.Shoot is gonna help? Come. This

(01:10:00):
is the Troubleshooter Show. No TomMartino, Hey, Hey, hey Tom
Martino here, Welcome to the show. We are solving problems, answering questions,
taking complaints. What can we doin your life? Well, there's
all kinds of stuff we can do. All you have to do is call
I have simply floorish ink with me, Buddy Mitchell, and I have a
few questions for him coming up.I want to tell you this hour brought

(01:10:23):
to you by waterpros dot net forthe best drinking water or the best water
in general, if you want greatwater for your whole house, plumbing,
laundry. I'm gonna say some ofyou might think I'm crazy. Do you
know that with soft purified water.I'm gonna tell you the truth. And
I did it, and in factI did it a few times. You're
not gonna believe it. But I'mjust gonna tell you a secret, Buddy

(01:10:46):
Mitchell. I'm gonna tell you this. I swear to God I don't use
laundry detergent. Now I didn't sayI use less laundry detergent. I said
I don't use laundry deterrech. Nowwhy did I do that? Well,
one day we had bloodstains on amattress from my fingers, you know when

(01:11:09):
I work on stuff. Well,I got this soft water from my drinking
fountain from waterpros dot net, andit dissolved the water. It's the same
water, zero resus. It's thesame principle. And I had some zero
reser water. Same thing dissolves stains, dissolves them. I don't mean you
scrub them out. I mean itdissolves them. I've never seen that before,

(01:11:31):
and it took super glue from myfinger. One time. This water,
I soaked it for ten seconds,I swear to you. So I
said, for the hell of it, when I did a wash here,
I'm not going to use laundry detertion. And I had some soiled stuff and
they were clean because when you havesoft water, I'm not recommending people do

(01:11:56):
that, but for some reason,that water it soft water is an incredible
cleaning agent. I don't know.Do you know what carpets zero Res By
the way, you're in the carpetbusiness, zero Res doesn't use anything.
Literally, they don't use anything.I mean you could drink their water,
right not not after they clean withit. But and you know the principle
of when something's you know how itattracts residue and attracts stuff because it doesn't

(01:12:19):
have anything, it's not loaded,so absolutely so it attracts it. I
don't know. Have you ever seenpeople's carpets that have been roomed from cleaning
them? Yes? Yeah, yeah, they well, we tell people,
so what you're supposed to do,which is what zero res does, is
steam the water, steam the carpet, clean it. And I tell them

(01:12:41):
don't put soap on it, becausesoap on it, you'll never get it
out. It's like washing your hairand not getting all the shampoo out of
it. You can't suck. Youcan't suck the soap. I'm the carpet.
No, that's right, right,that's right. And so it grabbed
because it grabs onto the fibers.Really, every carpet in America is void
if you don't clean your carpet withhot water. Every manufacturer avoids their warranty

(01:13:04):
on their carpet if you don't haveit cleaned once a year with hot water.
Wow. Three O three seven onethree eight two five five. That's
Buddy Mitchell. Simply floors ink dotcom. Let's talk to Kevin So,
Kevin Man. Kevin has some riflesand in cases in his truck. You
put him in his garage temporarily thoughthe closed the door. The door might
have kicked back open due to resistanceor a lack of tune up, whatever

(01:13:27):
it is. It happens once ina while. Sometimes cold weather does it.
But anyway, to make the longstory short, they were stolen out
of his garage. So where dowe go from here? Man, do
you have insurance? Okay? SoI have insurance. I was paid out
partially. It was probably close tofifty thousand in goods and I got oh
my god, your guns were worthfifty grand. Oh. I had optics

(01:13:50):
on all of them. I hadone thermal scope which was almost ten thousand
dollars. Here's where it gets interestingis the guy they come back. I
get a picture of the truck,a clear picture. I have some friends
that work in Lakewood law enforcement.They find this truck on the cameras in

(01:14:12):
the intersections. Okay, oh no, really yes, so, and I
can see my gun cases in theback in the picture. So wait,
how did they get these pictures?So? I don't understand how they do
that from the cameras on the intersections. Who did it? Police gave that
to you? Yes, okay.So basically, to sum it up,

(01:14:38):
they found the house where the truckwas parked. Okay. Now across the
street from this house where the truckwas part a guy has a camera system,
so we get the video. Okay, yeah, wait, you did
all the wait, you did allof this investigation or did the police help
you? Some friends help me?Are they police officers? Yes? Okay,

(01:15:03):
so go ahead. Then what happened? Okay? So now we got
video of my guns, my guncases going into this house, okay,
at two separate times. The firsttime was at like six o'clock. The
second time was around seven o'clock inthe morning. Okay. Now the original

(01:15:25):
video at your house? Was thattaken by you and your ring or something?
Yeah, my vivid system? Yes, okay, So now I got
video of all these people that stolemy stuff. Now take him into a
house, a residential house, intothe garage. I also got video of
the guns coming out of the frontdoor of the house. Now, the

(01:15:46):
person that owns the house is amother, and she's got a child who
is notoriously a criminal, and he'sgot him and his accomplices have records longer
than okay. So to kind ofsum it up, I did. I
got an attorney and I went todo a civil theft and civil good that's

(01:16:11):
good man, you are really awesome. What happened? Then, about two
days before the trial, the judgedismissed my case. Why I don't know.
What do you mean you don't know, I don't know. Well,
they know they dismiss it for reasons. There's got to be a reason.

(01:16:32):
I don't know the I never Iwas never told a reason by my attorney.
Let me let me ask you something, Kevin. Were these kids?
Was this kid represented his mother?Was well, you were suing the mother.
I was suing the mother and theson and one of the other individuals.

(01:16:54):
Was it dismissed against all of them? Yes, Now, there's a
few reasons it would have been dismissed. First of all, it would have
been dismissed on some not dismissed,but actually ruled. Was it ruled or
dismissed? Was it a summary judgment? I was called by my attorney and

(01:17:17):
he told me the judge has dismissedour case. I don't understand it,
though. Your attorneys should find outwhy. Yeah, I'm gonna call him
as soon as I hang up withyou. I want to call our attorney
we have if Joela's Arr's around,and ask him. No, No,
your attorneys should give you a reason. He I mean, he must know.

(01:17:39):
I mean, usually you know why. It may be a lack of
evidence, or whatever. I don'tknow, or maybe they don't like the
way you obtain the evidence. Itcould have been. See, it depends
them in order for this to happen. I think the judge may have been
presented with emotion. Another reason couldbe and I hate to say this,

(01:18:00):
but this happens when a judge hasa full docket. He starts going through
his cases and he tries to lightenhis load, and he does it indiscriminately.
I hate to say that, butthere are lazy judges or overworked judges.
So my question took, was itdismissed with prejudice? Yeah? I

(01:18:23):
will find out exactly. Well,do you know why? I need to
know, because if it's dismissed withoutprejudice, you can refile, okay,
refile dismiss without I can refile somuch. Well, just ask your attorney
was it dismissed with or without prejudice? Okay? With or without prejudice?
Okay? And then also ask ifthere any indication at all as to why

(01:18:46):
so. If you do refile,usually if it's a filing issue or an
evidence issue or something like that,it's without prejudice, meaning you can bring
it again. If he did itwith prejudice, then there's a serious error.
So without knowing that, I can'tdo anything. So what else did
you want? Did you want tocontinue with your uh? What what did

(01:19:09):
you think we could help with?Well? I thought that, you know,
you just you just hit the nailon the head there with the meat
talking to my attorney because right lastyear? Oh wait a minute, holy
crap, it was when last year? Yeah, well, the trial would
have been May of last year andit was dismissed in May of last year.

(01:19:31):
On no, how long was itsince the theft? The theft was
in November of twenty one, Nomentwenty three. You might be running out
of time, bro, I don'tknow. If you're going past the statute,
your attorney, you should talk toyou about that. You need to

(01:19:53):
know about the dismiss First, youneed to know about statute the limitations.
Then you need to know about aboutjudice or non prejudice. And then if
it was you, you need toknow the error made for it to be
dismissed. And you're sure it wasdismissed and not summary judged. If it
was summary judge, that's a problem. Then you want to find out was
it as a result of emotion madeand if it was, then your you

(01:20:17):
did your attorney answer that motion?I mean there could it could have been
dismissed because the other side made amotion of something saying it was illegally gotten
or not this or not that,or or and then your attorney never answered
the motion. You got so manyand you have to get so many things

(01:20:38):
with your attorney. First and foremost, you ask your attorney was the dismissal
as a result of emotion filed bythe defense or in this case it would
be the defendant. Yes, becauseyou're the plaintiff, so you would you
would ask that. Then was itdismissed with or without prejudice? And then
you want to know what was theissue and why didn't you answer the motion?

(01:21:02):
And what is the statute of limitations? Find out all of that and
call me back three all three sevento one three talks seven one, three,
eight two five five. Boy,that would piss me off. I'll
tell you that. Now. Bob'sgot a question about small claims court he's
been holding, so I want totake it before the break. Go ahead,
Bob. Yeah, So I'm havinga little difficulty decide frame for which

(01:21:25):
County. I need to file asmall claims in and I've gone on the
website, I've talked to this.Well tell me this. What are you
suing about? Okay? Well,I talked to you the other day about
my fans and the bad job thatwas done, and I want to dave
the court it was the job wasdone in Douglas County, but danity is

(01:21:47):
in the main company is in Texas. They have an office here in Greenwood
Village. Now, I would thinkyou'd have to assume. And I think
we can ask Mark because he goesto small Claims Court a lot. But
I'm thinking, and you should itshould be Greenwood Village. Okay. So
one of the corps told me Ihad to file in Texas. That's why.

(01:22:08):
Well, they have an office here. You can sue them here.
If they have an office here anda registered agent here. First of all,
why would that clerk tell you that. I don't know. Why did
you even talk to a clerk aboutit? Because I was confused. I
been trying to make sure i'd goto the right county and it just got

(01:22:30):
a little confusing for me. Sothis was the case where tell me about
this fence again, I'm confused aboutthis. I'm looking for you. I'm
looking for your case. It wasa it was a property line fence between
me and my neighbor to the north. Invitation Homes is the company that owns

(01:22:51):
the property. They had it companycome out to fear out the old put
a new fans up, They putsubstandard materials up, substandard workmanship, and
then they throwing the drainage on myfor my water down. Okay, I

(01:23:15):
say it. The house next doordid a bad job replacing the existing fence.
The Architectural Review board after the fact, I remember, and I yeah,
yeah, And and here's the thing, I said, you have to
show that they weren't negligent and whatthey did and that what that it was

(01:23:35):
substandard, and you have all theevidence for that, right yeah, And
you have pictures and all of that. And they never fixed it, right,
They fixed it. Small claims thatwell, small small claims is a
reasonable thing to do. They passedthe buck to each other. I talked

(01:23:57):
to the people put the fans inthe other day, and they why don't
you just with out talking to anybody, make them make them challenge venue.
You're making it too easy. You'retrying to do the right thing. And
what you should do is make themchallenge venue. What I would do,
This is what I would do.I would serve them where they are in
Greenwood Village or the registered agent,and if they don't have a registered agent,

(01:24:18):
serve whatever office they have here,whoever's there, and then have them
and just sue them there and havethem challenge the venue. Okay. In
other words, it would be upto them to say, you know,
we're in Texas, we don't haveanybody in Colorado. Make them do it,

(01:24:43):
but most likely they won't. Okay. Oh, now agent is a
different company, right, that's aprofessional professional, that's it. But they're
still the registered agent. But theregistered agent is in Colorad. Right,
Yes, it's corporation service company.Yeah, that's what it is. It's

(01:25:03):
a service company. But you canstill serve them. Do I serve service
the Corporation Service Company Orientitation Homes officehere in Greenwich? I would do.
I would do both. Okay,And you can't do it. You have
to hire a service. Right.How much damage are we talking about?

(01:25:26):
Well, I have one bit forthe fence about four thousand, and then
that one for seventy five. Howold is the fence. The houses were
built in nineteen ninety nine, nineteenninety one, so that's an old fence
if they took out but you know, I didn't think it need to be
replaced, and did they. Butthey did replace it when they took it

(01:25:48):
out right, Yes, with thestained pine boards. They are already shrinking.
Listen, you're going to have atough time. I don't know if
you're going to win. First ofall, you have to establish it was
your fence. I don't think youcan. I don't think you're gonna have
standing. I think the HII isgonna step in. It's theirs. That's

(01:26:12):
just my gut feeling. Bro,that's my gut feeling. No reason to
argue with me. I don't thinkyou're gonna win. I'm Tom Martinez.
We got more coming up. Gowith a sure thing Denver's Best roofer Excel
Roofing dot com. You don't paya cent until you're content. Time for

(01:26:34):
an insurance check up free, noobligation. In comparison, call Compass insurance
paying too much your coverage at dozensof insurance companies find out now three O
three seven to seven to one.Help You'll think you're his only customer.
When you choose Frank durand the realestate man dot com to list your home
with Remax Alliance three oh three ninetwo zero sixteen twenty two, so you

(01:26:58):
could get Hi, Tom Martine yourtroubleshooter three oh three seven well three talk
seven one three eight two five five. Dan, you have an issue with
ticket? Is it tickets on saledot com? Tickets on sale dot Com?
Yes, and I don't. Idon't know if you can necessarily help
me, but I wanted to alertpeople about it. I'd love to hear

(01:27:21):
about it. What's going on?Yeah? I bought some tickets. I
was looking for the event for thevenue, and they redirected me to this
tickets on sale dot com and saidtickets are going fast, make your purchase
now. Bottom line. I paidfour hundred and fifteen dollars with fees and

(01:27:42):
everything, and then saw that theactual venue, the two tickets with total
costs is ninety four dollars. Howwait a minute, how did you get
redirected? Uh? Well, Isearched for the venue, which is the
levitt uh Pavilion and the show isJune first, and so I searched for

(01:28:03):
the let who are you going tosee Collectico is playing with an orchestra,
and uh and the venue. Soso I don't understand though, when you
started searching for this, did yougo to the venue first? Uh?
I searched Levitt Pavilion and it wasa sponsored ad that said Levett Pavilion.

(01:28:29):
And then it later I found outthat it was tickets on sale dot com
And they don't even email the ticketsuntil the day before the actual event.
So uh, I just want toalert people. I don't know. It
seems like there are by the way, you by the way, you're right

(01:28:50):
if you if you google them,you get all kinds of links that aren't
them, but it says, youknow, right up in the big headline
Levett Pavilillion. So you think you'regoing to the venue, right? And
I tried to get a discount.And then obviously they have all the all

(01:29:12):
the claims and their policies that sayno no. They have bad reviews too.
Yeah, and I think they're actuallyburying a lot of the bad reviews
and stories. If you try tofind anything, it's it's all. So
anyway, the bottom line is youoverpaid, But did you get the tickets
or not. No, I stilldon't have the tickets. They say they

(01:29:34):
email them to me on May thirtyfirst, Oh man, And so I
don't do you do you trust theywill? I think they probably will,
but it's they say that they're asecond, second source, and that I

(01:29:55):
mean I tried to file a issuewith my bank trying to cant for the
transaction, and it might be likea ninety day period in order to actually,
Oh, you're doing it. You'redoing it with your credit card.
Yes, I want to warn you. If you do that and you go
and you end up going to theconcert and the dispute took longer, you're

(01:30:17):
not going to get your money back, right. Well, And that's the
I think that's what they know,and that's what they count on a little
bit, because it's it's like alittle catch twenty two kind of situation.
But you know, I this okay. So you're saying the tickets you bought

(01:30:38):
compared to the venue, the totalcosts at the venue would have been how
much ninety four dollars for two tickets. I actually bought two more tickets for
the ninety four dollars and I alreadyreceived the tickets. I received the PDF
with the tickets and ah, andhow much did you pay to them tickets

(01:30:59):
dot com again? Ninety four dollarsI paid no, no, no,
I'm talking about tickets on tickets onsale. How much would they hold you
for? Four hundred and fifteen dollars? Oh my god? And holy crap,
I mean you paid four point fifteenand you could have paid ninety four.

(01:31:24):
That's for two. That's not ninetyfour apiece. No, that's for
two. Oh man, that ever, I mean, that is a rip.
But you fell for it, man. Yeah, And I assume that
tickets for shows are so expensive now, and I was trying to do it
for a birthday gift for my wife, and and I says, tickets are

(01:31:45):
going fast, blah blah blah,and so I just wanted to alert people
and try to put it out therebecause yeah, yeah, I mean,
I'm glad you're doing that. Butthat goes for any reseller. Any reseller
is going to have a premium.I never heard of a premium that's four
times as much. I mean,that's incredibly bad. Thank you for both,

(01:32:09):
Thanks for warning us. I don'tknow what else we can do about
it, unfortunately, three oh threeseven one three talks seven one three eight
two five five. Go with asure thing Denver's best roofer Excel Roofing dot
com. You don't pay a centuntil you're content. Time for an insurance

(01:32:32):
check up free, no obligation.In comparison, call Compass Insurance paying too
much your coverage at dozens of insurancecompanies find out now three oh three seven
seven to one. Help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance
three oh three nine two zero sixteentwenty two. Hi Tom Martine, you're

(01:32:59):
a troubleshit or three h three sevenone three talk seven one three two five
five. So Chopper is working onthat Kawasaki problem. He said he wouldn't
buy one because the dealers can't sella new one right now because and owners
can't drive or start the ones theyhave, and he's disgusted with that.

(01:33:19):
So now let's talk to Troy.This is interesting, Troy, you called
two years ago, No, itwas actually in twenty twenty. I called
about a drainage issue between my houseand my neighbor's house. And what was
the issue. So development north ofme happened. They turned grass into asphalt

(01:33:45):
and the volume of water that camedown the drainage canals cause an extreme amount
of erosion. And I sent youthe videos and the pictures and you pretty
much sole the good luck fighting cityhall. Well, normally here's why.

(01:34:08):
Normally, on drainage the law isvery strange. If it was deemed they
didn't do anything wrong and they're justdeveloping, the drainage is moved down the
line to the last person and theyhave to deal with it. I mean,
I know it sounds crazy, butthat's the way drainage laws work in

(01:34:28):
general. However, there has tobe a drainage plan as well, and
if there's a drainage plan, theyhave to abide by it. So it
depends on the municipality or the PUDplanned unit development and the local regulations.
But normally there's a drainage plan andthen the drainage plan calls for retention or

(01:34:48):
flow, and then if you're downthe line, you have to deal with
your part of the flow. Butwhat you're saying is they disrupted drainage.
Correct. What happened was so mydevelopment was built in the early two thousands,
my house was built in two thousandand two, and then there was

(01:35:10):
new development built forth of me.That's I remember. Now, that's right.
And I told you most likely yoursubdivision had even though that came in
later. Your subdivision has to dealwith the drainage, right, Yep?
What happened? I hope I waswrong. Oh you were very wrong,

(01:35:31):
sir. Go ahead, but Iwill get I will give you partial credit.
Get your dinger out, okay,go ahead, Okay, tell me
what I was wrong about? Wasit not true that you were part of
a drainage plan? Or tell me? You tell me that about. I
need to know that for future calls. Okay. So, so I was

(01:35:54):
part of the drainage plan. However, the developer in two thousand and two
who you know, submitted the plans. Everything was approved to the two thousand
and two standards. So the currentstandards. Yeah, my development and didn't
meet the current standards. So whenthey put in the new developments north of

(01:36:18):
me, my development and the drainageplan couldn't support the drainings that was coming
from the new developments. Okay,So where was I wrong? Was I
wrong in that you had to dealwith it? Or tell me what was
wrong? Yeah, you were wrongthat the HOA had to deal with it.

(01:36:40):
So the drainage in Ala Pasa Countyis still the responsibility of the county.
Now was what was really wrong thoughin my development is as the drainage
comes down to my property, Yeah, there wasn't. There wasn't an easement
on my property for the county.So all this water coming north to me

(01:37:05):
was coming from you know, thecounty draining. No, I get it.
So so did it turn out thatinstead of the people on the drainage
plan being responsible down the line,it turned out that the county was responsible?
Yeah, the county was responsible,but not accountable when you deal with

(01:37:26):
UH. But what does all thismean? What's the bottom line? Then?
Okay, so the bottom line isthat the county UH accepted responsibility of
Yeah yeah, yeah, they madea mistake. No, I see what
you're saying. They they mistakingly approvedin addition to the drainage plan without yours

(01:37:47):
being upgraded exactly. So what happenedas a result of that? What happened?
So bottom line is the county workingwith the ended up getting a million
dollars to fix the problem. Sowhat wait a minute, So the county

(01:38:11):
was able to get money to fixthis for all of you. Yeah,
and that's because they screwed up themaster plan. Yeah, the master plan
was crap. Okay, well that'sgood news man. Oh yeah, and
it was because however, I wantto make something clear for people listening so
they don't think and I don't mindbeing wrong. I was wrong in this

(01:38:34):
case because the county had screwed upthe master plan, but in it I
just want to make this clear.And where there is a drainage plan,
where there is no mistake and thereis a drainage plan, you have to
deal with the drainage from above.And that's the way drainage plans work.
But keep going, go ahead,Well, I want to make a little

(01:38:56):
modification. So is your a ofthe bottom guys? Right and right?
You cause a change that impacts thebottom guy, you're your change, yeah,
say so. You're responsible for theimpact of the guy below you.
So only if you listen. Listen, listen to Troy. I don't want

(01:39:17):
to split hairs, but a lotof people listen to this show and they
listen to what we say. Youare only responsible for the impact if you
do not follow the drainage plan.You are correct, yeah, okay,
so if you if you violate thedraine plan, Uh, that's right,
cause damage to that's right. Soyou you are responsible you that's absolutely correct,

(01:39:43):
that's right. Yeah, all right. I got to take a break
hold on. I want to comeback and find out what happened after this
to your property. Go with asure thing Denver's best roofer Excel Roofing dot
com. You don't pay us untilyou're content. Time for an insurance checkup

(01:40:05):
free no obligation comparison call Compass Insurancepaying too much your coverage at dozens of
insurance companies find out now three allthree, seven to seven to one.
Help. You'll think you're his onlycustomer when you choose Frank Durand the real
estate Man dot com to list yourhome with Remax Alliance three oh three nine
two zero sixteen twenty two. HiTom Martinez here at seven one three talk

(01:40:33):
seven one three eight two five five. So Troy the county ended up because
they screwed up their drainage. Theyended up getting money from the EPA.
Did that fix your property? That'sthe bottom line? Did it well?
Bottom line is uh, I've gota construction crew out here with some massive
equipment, UH fixing this drainage.It will beyond how many So this is?

(01:41:00):
This has gone on for four years? You've been fighting this? Well,
no, I talked to you aboutfour years ago. Yeah, this
has been going on for well overten years. Oh my well, yeah,
I was at the end of myrope looking for help. And yeah,
you know, I wish that Iwish that I had thought back then
to tell you to get the UH, to have somebody check the county's plan,

(01:41:26):
because who I would have never thoughtthat they got it wrong and they
had the wrong standards and the wrongplan, and that screwed the entire neighborhood
up. That's wonderful. Thank youfor letting us know. Well. I
love it when I hear from oldlisteners from problems years ago. Give us
a call. Go with a surething Denver's Best roofer Excel roofing dot com.

(01:41:47):
You don't pay a cent until you'recontent. Time for an insurance check
up free, no obligation. Incomparison, call Compass insurance paying too much
coverage at dozens of insurance companies findout now three all three seven seven to
one help You'll think you're his onlycustomer when you choose Frank durand the real

(01:42:08):
Estate Man dot com to list yourhome with Remax Alliance three all three nine
two zero sixteen twenty two. Yeah, ripped up news. You need advice
so you don't have you come arun in Just as fast as we can.

(01:42:30):
Shooter's gonna help come man, Thisis the Troubleshooter Show. No Tom
Martino, Hey, Tom Martino here, Welcome to the show. Three all
three seven one three doctor three sevenone three eight two five five Here to
help you solve problems, answer questionstaking place, make your life a little
easier. Buddy Mitchell's with me withus from Simply Floorsinc. Dot Com.

(01:42:55):
We've been talking about UH floor coveringson and off. I've known him for
years on this and I do havesome interesting questions that were texted to us.
By the way, just so youknow, we reviewed a question about
waterproof. There's no waterproof LVP ora luxury vinyl tile or luxury vinyl planking,
although they bill it as such.It's kind of resistant more than anything.

(01:43:18):
It's it's not waterproof. And whatabout you said there was a this
is not the question I wanted toget to now, but I do want
to ask recapping on you said thatthe laminates are pretty good now with water
that happened. The big thing thathappened with lamin it was is if you
got it topically wet, it wouldblister. That was the old life.

(01:43:41):
Oh no, they were terrible.They were terrible at that. And it's
because there was a race to thebottom how cheap we could make it.
And so when LVP came on themarket, it you could get it wet
topically, so you could get itwet and it wouldn't blister. The problem
with LVP is if water comes upfrom a concrete subfloor, you'll get peaking
in. It'll, you know,a little, it gets brittle. So

(01:44:02):
you know, if your house floodsand you say, oh, well it's
supposed to be waterproof and you knowit's not, they're gonna say, well,
yeah, flooded and it's not waterproof, right, but you can mop
it right and I the water,so they they they call it one percent
waterproof. But if you look atlike Cortech, if you go in and

(01:44:23):
you read their specifications, if yourbasement floods with an inch of water,
is there anything waterproof, then anyfloor covering No, I mean I guess,
I guess, uh, ceramic tilewould be, but then but not
the grout and not the under Imean if it gets through the ground and
underneath, it's gonna one lift it. Yeah, once water gets somewhere,
So it's not. Tile is probablythe closest to the water. But if

(01:44:43):
you sealed everything on top, yeah, yeah. And so LVP is topically
waterproof mostly, and so you know, like Mohawk came out with redwood,
and several manufacturers have a very similarwhere their locking system is so good and
the way they redesigned lamb in itthat land and a lot of lamin it's
not all, but a lot oflaminate's are topically waterproof. What about carpets

(01:45:06):
not really? I mean what oncecarpet gets wet, the backing, the
glue that holds On't there one thatwas supposed to be Yeah, but it
was so expensive to make that theydidn't make any mark. They they quit
telling it. Yeah. Okay,now I want to go back to the
phones here and Josh, go ahead, Josh, Hey Tom, Hey Tom,

(01:45:27):
one of your YouTube morons and wantedto give a shot. Okay,
I wanted to tell you again thatyou were wrong and on on you should
look on your passwords. It soundedlike you have all your passwords in a
spreadsheet you only want to look atusing a product such as bit Warden or
nord pass. Okay, you werelistening to Buddy and I talking and and

(01:45:50):
talking about passwords off the air onYouTube. Listen. I want to ask
you this, Josh. I'm seriousabout this because now everyone's getting hacked.
You Google's not been hacked yet.But truly, I do keep my passwords
in a in a drop dead list, and I keep it on Google and
uh in the cloud. Do youthink that's crazy a little bit? Do

(01:46:15):
you know? My only? Interms of security? The main issue I
see with that is that you probablyhave them stored in plain text. You
know, someone gets back to tothat, they can see it right away.
I wonder, but can you encryptthose? Can you encrypt Google Drive?
That's a good question. I don'tknow about that. I wish someone
listen. I want to come upwith I want to come up with a

(01:46:38):
better passwords system. First of all, we have passwords, right and my
passwords are all over the damn place, But I keep I mean, what
I mean is I have very weall have one hundred passwords right at least,
so I want to keep them somewherethough, because there's no way I
remember all of them. So whatdo you do? What do you do
for yours? So I use twodifferent services. One of them is called

(01:47:01):
bitwarden b I, t W A, r d E, n okay and
also nord pass, which is aproduct provided by Nord VPN. Both of
them, essentially you create your profileand then you can go in and essentially
create different almost like contacts essentially,and you you know, put the web

(01:47:25):
the website, your username, yourpassword, you can add extra notes,
but then you've got to trust themthough, I mean, in other words,
isn't that what I'm doing with Google? That's really what I'm doing on
Google Drive. Yes, but thepasswords, at least I believe, when
they're stored within their systems are encrypted, and also they they generate. You

(01:47:46):
can use it to generate random passwordsand save each one and then you just
have to remember the master password forthe password manager account and a good word,
and so every time you log onit generates a different one. No,
it doesn't generate a different one everytime, but you can use it,

(01:48:06):
Like if let's say you were addingyour Facebook account to your bitward and
profile, you would go in andtell your email address. And let's say
you were creating a new account,and you could ask it to create a
new password, and you could giveit parameters such as the length if you
want some white characters, uppercase numbers, anything like that in them, Like

(01:48:28):
do you think do you think it'scrazy when people use the same password one
hundred percent? The the I don'tdo that, bory that I've heard,
the amount of stories I've heard ofone account being compromised, and then the
havoc that can be reached by people. You know, with the amount of
information put out there nowadays, youknow you could easily find you know,

(01:48:51):
if you find someone's single password,you know, you could easily figure out
what kind of systems they're using itwork or their email. I don't know
why we can't have a system,you know, obviously if you're on a
foreign computer. I hate getting oncomputers that I don't know, so I
usually take my laptop with me ormy phone. I never ever log into

(01:49:11):
anything secure on any other computer.However, what would be wrong with this
what would be wrong with biometrics becausemy Apple here, my MacBook pro can
do biometrics, and your cell phoneyou could do biometrics with it, I
wonder, or face Why don't wedo that more often? Why do we
even have a password now with facerecognition or biometrics with a thumb print or

(01:49:35):
a fingerprint. Why do we evenbother with passwords at all? You know?
And that's a good question, andI believe I haven't looked too much
into it, but I believe Googleis actually trying to do something different along
those lines of using the biometrics withinthe devices that just about everyone carries,
because you have look pretty damn crazyto go to try to hack someone's biomes,

(01:50:00):
and it could be it could beyour it could be your eyeball,
you know, your iris, itcould be your your fingerprint, it could
be your face recognition. I mean, I just it baffles me today that
we're still using passwords. Yeah,I I you know, I agree that
That's why I recommend these password managerscreating these long twenty digit passwords that you

(01:50:26):
know are just randomness, and thenusing the password manager to memorize them essentially,
so but basically then when you goin and you have to type in
one of these like really long passwordsthat you have in your password manager.
You don't type in the password itself. The password manager does that for you.
Yeah. So depending on the appand the integration, I can go

(01:50:49):
in and essentially as soon as Iopen the app, it will auto fill
the user name, and then itwill ask essentially for my biometric for my
thumbprint, at least on my cellphone, and as soon as I provide
that, it will auto fill thepassword. Or if I'm on my computer,
I just have to get okay,But then am I correct? And

(01:51:09):
assuming then if someone hacks that account, then they have all of your passwords
true. And that's where that's whereusing pass phrases, instead of just coming
up with a single password like apet's name or you know, anniversary or
birthday, come up with a phraseand add in numbers and special characters in

(01:51:30):
there and try, you know,try and make it a bit you know
longer. I mean, if youget I want to say, if you
get into the realm of twenty fourdigits at least with special characters, I
mean, the amount of computing powerto be able to crack something like,
no, I get it. Iget it. It's going to be pretty
big. You know. Well,thank you for calling man that. No
seriously, Josh, I know Iwas talking about passwords. I was telling

(01:51:54):
buddy, you know, I justdon't know what to do, but I
got to keep them somewhere. AndI call it a drop dead list and
uh and but but yeah, it'samazing to me. One time, by
the way, thank you again forgoing three all three seven one three talks
seven one three eight two five five. One time I was hacked in Google
and Sue's found out somebody tried tohit my account for a couple hundred grand,

(01:52:16):
our business account, and and Ican't believe I fell for It was
years ago, and it was Google, and somehow the login screen came up
to verify who I was, butit wasn't Google, and I don't know
how it happened. So I typein my password next thing I knew,

(01:52:38):
Sue says, And we had goodbanks that flagged it. Sue says,
Tom, somebody's trying to hit ouraccount for a couple grounds, a couple
hundred and I said, oh mygod, and I realized that my password
was on there along with others.I literally had to do every single password
over and and do away with himbecause they had not you know, there

(01:53:00):
was all of it was on there. So what I have to do now
is hope no one hacks my Googleaccount. And of course I'm really tricky
with my Google account. My passwordis not capital P anymore, it's lowercase
P A S S W, butnot WRD, It's W zero RD,

(01:53:24):
so I'm really tricky. And thenI put in an explanation point at the
at the back, so that password, I think is pretty damn secure.
We got more coming right up.Go with a sure thing Denver's best roofer
Excel Roofing dot com. You don'tpay a cent until you're content. Time

(01:53:47):
for an insurance check up free,no obligation. In comparison, call Compass
insurance paying too much your coverage atdozens of insurance companies find out now three
oh three seven seven to one help. You'll think you're his only customer when
you choose Frank durand the real estateMan dot com to list your home with
Remax Alliance three oh three nine twozero sixteen twenty two. You're a troubleshooter

(01:54:15):
three oh three seven one three talksseven one, three, eight, two
five five. By the way,I would never use I would never use
sequential numbers for my password, likeone, two, three, four five
six, But I do use tennine, eight, seven sixty five four
three two one I go backwards.No one will figure that one out.
I wish, really we can comeup with something pretty good for passwords.
By the way, raison on rightnow, Ray, you have a question,

(01:54:38):
Go ahead, Ray, welcome.What's happening? Yeah, I was
curious the annuities that you advertise withthe fixed index annuities. Yes, sir,
what can I tell you? Wouldit be of any benefit for somebody
that is eighty years old and hasthree hundred thousand dollars to put put it
in an annuity? Yes? Andno. Let me explain some to you.

(01:55:00):
Okay, if you did a threehundred thousand dollars annuity and turned on
the income immediately, you would geta monthly check guaranteed for the rest of
your life. But and I don'tmean this to be morbid, but the
rest of your life isn't so longat eighty as it would be at fifty
or forty, so so really youwould get income. But I'm not sure

(01:55:21):
what you would not have liquidity ifyou needed it, You could only take
ten percent of the account. Sowhat is your goal if you have three
hundred thousand. Because I'm not sayingyou shouldn't do it, I'm saying there
it might not be. The olderyou are, the less you're going to

(01:55:42):
draw from that account. Yeah,it's not for me. It's for my
mother in law. And she's justselling her house and needs somewhere to put
How old is she No, she'seighty, Okay, so she's getting Social
Security and she would definitely get income. It would be protected, and she
can actually get a bonus going in. But the problem is going to be

(01:56:03):
this, Okay, she's going todie eventually here and not take advantage of
it. So what you would wantto do is if she has a beneficiary,
it would be excellent. Then shecan leave the leftover money to her
estate. If all she wants isthe security of income, it would be
a good thing, especially a noload, fixed indextinuity with guaranteed income,

(01:56:30):
guaranteed bonus, guaranteed never to lose. But here's the other thing, because
if she took that principal amount andlet's say she put it in even a
conservative investment that can make her.Or some debt securities she could put them
in that and that would get heran income. All right, it would

(01:56:51):
get her an income, and thosedebt securities then could be sold by her
estate when they die and the samething could happen. So that's one way
of looking at it. Okay.The problem with that is, uh,
it's the securities themselves go up anddown in value, where the annuity has

(01:57:14):
a fixed amount in the account andthe errors get the rest of it.
She could also do preferred stock ofsome really good companies and get an income.
I don't i'd like, But thenif she needed liquidity, she could
get it instantly, and preferred stockand debt securities don't very like regular stock
do. They don't go way upand way down. So it really depends

(01:57:36):
on her goal. If she justwants steady income, she needs to look
at all three of those. Buta fixed indexinuity is probably the safest.
But it doesn't but she will giveup her liquidity. Does that make sense?
Right? Money? Yeah, shedoesn't need the money, She just

(01:57:56):
wants to I guess protect it forher daughter. So okay, well,
then that then an annuity could dothat for her. It could do that
for her. Give a company acall in you know, give Joe a
call. But listen, do mea favor if you have any questions though,
because I'm going to tell you something. Joe is. That's what he

(01:58:17):
does, and he's not going torecommend an alternative. Now he may say
an annuity is not good or badfor you, but he's not going to
recommend an alternative necessarily, so becausethat's what he does, So you may.
You know, there's nothing wrong withcalling him. He's honest, he's
a great guy. He won't hewon't steer her wrong if it's not appropriate.
In fact, as a certified financialplanner with a he has to have

(01:58:43):
a certain amount of best interests atheart, a fiduciary responsibility to people,
so he can't recommend something that's notappropriate. His number is three oh three
seven seven nine sixty six hundred threeoh three seven seven nine sixty six hundred.
Word on that. On any fixedindexed annuity, it is you are

(01:59:06):
trading liquidity. Remember that even ata younger age. Now, that doesn't
mean you could never get the money. Let's take some worst case scenarios.
If you put money into a fixedindexed annuity and you need it all for
a kidney transplant for your grandchild.I don't know, Okay, you just
want it all. You will sacrificea percentage of your money for that.

(01:59:27):
Okay, it's not like it's probablyunder ten percent, but you're going to
sacrifice, I believe, and youwon't get the bonus either. You have
to be in there a certain amountof time to keep that bonus. The
other thing is if you want totake up to ten percent of the account
value per year, you can dothat as well in an emergency like you
can take ten percent, then youhave ten percent working towards your income as

(01:59:49):
well. So it is a balanceand it is sacrificing liquidity, but you
also give up volatility, meaning youwon't have great price wings up or down.
But you're also never going to havea loss ever of any income you've
earned thus far. And any principleyou know with any financial product, there

(02:00:15):
is always a cost, and nomatter what, the more risks you take,
the more money you can make andthe more money you can lose,
and then the less risk the moreconservative, then the more conservative the return.
And then on another note, ifyou want to compare the risk to

(02:00:35):
the return. There are metrics allday long that can do that, and
a really good advisor can show youthat, you know, like how much
risk is it worth? There aresome investments, for example, that have
the optimum risk for return and othersthat have way too much risk for the
return. Then there are others thatare conservative, that have the highest risk

(02:00:58):
possible for conservative and some are notgood. And these are all these ratios
they have, And the problem thatI have with advisors is that they don't
avail themselves of these tools necessarily togive an objective evaluation of your investment.

(02:01:18):
Most advisors, I hate telling youthis, but it's the god's honest truth.
They don't know anything, and theydefer to broker dealers who really manage
your money, and then they callthemselves your advisor. So if you really
want good people, you got tosearch long and hard for them. Three

(02:01:39):
oh three seven one three A twofive five Buddy Mitchell, first question,
mixed media flooring. Do you knowwhat that means? Mixed media? Yeah,
they want to know, and Ithink as ugly as hell, but
they've seen it before where a carpetor tile is mixed in with wood where
there's there's a section of carpet orsection of tile and and there's wood trim

(02:02:00):
around it or wood patterns. Haveyou seen that, Yeah, I've seen
that. It's mostly commercial though,and I don't I don't. I've never
seen in houses. We've done itin houses where we've had like a hardwood
perimeter with a carpet inset. Yeah, not like no, not little,
but like like four by fours orthree by three Okay, I've never done

(02:02:24):
that in a house or six.Okay, Then somebody wants to know this
is a different one. Have youever done in an entry way with any
kind of flooring sculpting or initials orwording or something like, you know,
anything like that. No, thatwould be a sand and finished hardwood company
would do that. I've seen peopledo that sand and finish where they you
know, they can take wood andthey can carve it and then they can

(02:02:45):
stand it. What about these whatdo they call them when they're I have
one up in my hallway that forwhen you walk in. It's an inlay
in inlay. Yeah, we've soldthose. You do those? Yeah?
And and do usually that ceramic tileor you know a hardwood inlay that.
Yeah, that's what I mean.Yeah, but it's still usually stand and
finish. But that's got to beintensive labor wise, right if you do

(02:03:09):
it on spot or do they sellthem pre made? They sell them pre
made? Oh they do. Now, like if you did, someone's like
welcome you know to the Yeah,yeah, a Martino house or something that
would be actually foolhard if you're goingto sell your house. But yeah,
but yeah, but have you seenthose kinds of things. I've never seen
it, but I know, Iknow there's hardwood floor installers out there that

(02:03:30):
could probably. And then then onanother note, just for me, I'm
wondering sculpted carpet. You don't seethat at all anymore, do you.
No, there's a lot of patternedcarpets that come not sculpt it. But
yeah, like it used to be. No, no, no, not
at all. It's been out fora long time and I haven't seen it.
Then I heard there was a resurgencefor a while and I hope to
god it went away for the shagsagain, Well, those heavy Friza shag

(02:03:53):
never went away. They called itfrize really yeah, frisee carpet. But
but it's it never got as bigas the expense he used to build shags,
right, So it's like a modified. It's a modified. It's a
cup pile carpet that is kind ofreally loose, and they're they're actually they
went away too. They were alittle bit more durable because you were walking

(02:04:15):
on the side of the yarn insteadof the tips. And when I first
started selling in like the like twentyten through fourteen, they were really popular.
But there I haven't seen. Ican't. I don't even have one
in my showroom anymore. Now wehave in one of our places, we
have a I hate it, buddy, I hate it. It's the most

(02:04:38):
durable stuff I've ever seen in mylife. It's not it's really nice looking.
I hate it. And I'll tellyou why I hate it. It's
like a waffling. It's it trapsevery bit of dirt there is. I
mean, it's amazingly hard to keepclean. Hey, do you know what
I mean by waffling? Almost likeit's not as deep as a waffle,
but like a water waffle pattern.It could be a waffle pad. Yeah,

(02:05:00):
seen, okay, but those crevicestrap can trap dust and debris it's
terrible and and because it's not offtit's not really hard, but it's not
soft. Vacuums don't really clean themthat well because those beater brushes, you
know what I'm saying. So,I mean, do they sell still those
kinds of carpets. Oh yeah,that's a popular That was a popular carpet.

(02:05:21):
It was made with like probably it'sa very good quality nylon and yeah,
yeah, really you know, thatwas the thing about nylon. Nylon
was really really durable, but itwas also really hard and not very soft
exactly. And then smart Strand cameonto the market, which was an upgraded
polyester basically, and they could makeit really soft, and so they then

(02:05:44):
tried to make nylon softer, whichthen took away the durability. So all
right, we got more coming up. Three all three seven to one,
three eight, two five five Gowith a sure thing Denver's Rufer Excel roofing
dot com. You don't pay acent until you're content. Time for an

(02:06:08):
insurance checkup free, no obligation.In comparison, call Compass insurance paying too
much your coverage at dozens of insurancecompanies find out now three all three seven
seven to one help. You'll thinkyou're his only customer when you choose Frank
durand the real estate man dot comto list your home with Remax Alliance three
oh three nine two zero sixteen twentytwo. Hi Tom Martino here three O

(02:06:31):
three seven one three talks seven onethree eight two five five. You know,
So, Buddy and I were talkingoff the air, and then I
was talking to some YouTube morons,and then I was also talking on text.
You know these aggregate finance sites,right, or aggregate any site like
remember the one that true bill Ithink it was called the app. They
say they'll look through all of yourbills to see recurring charges to make sure

(02:06:55):
there aren't anything. They like,have an algorithm that can find fraudulent charges.
They wonder, hey, what's thiseighty nine cents you're paying every three
months or every three days or youknow what I'm saying. Basically, they
try to identify arrant charges and thingsthey shouldn't be on there. And I
looked at it. I thought that'sa cool concept, right, because I

(02:07:15):
have sues now that looks over everything. She's so good, But I have
other credit cards that are personal.She doesn't look over she looks over our
business stuff. So when I havepersonal stuff, you know, I'm sure
there are things on there I'm payingfor I forgot about, you know what
I'm saying, Like, there's somany things we have nowadays, an app
or something where you're paying some stupidmonthly charge. But in order to get

(02:07:39):
on this thing, you got togive them all your passwords to all your
credit cards and your name, wellobviously your name and your credit cards.
So really, why is it thatwe trust these apps? We trust the
password apps, we trust the truebill kinds of apps. And what about

(02:08:00):
the aggregate sites like Quicken and powerand other ones where you want to get
a picture of your finances? Right? Who has time to log on to
five or six or eight accounts andinvestment accounts and all of that if you
have money spread around? Right,So there are aggregate sites where you put
in all of your accounts. Firstyou got to put in the website,

(02:08:22):
you got to put in your username, got to put in your password.
Then you put in another account,and then another account, and then another
account, and then it gathers itall on a page and it aggregates it
in front of you, so youcan get a picture of your finances.
Well, you think about that.Anyone at that company, anyone has access

(02:08:45):
to every single financial account you have. Why is it that we trust these
we do? Why is it?I mean, are we thinking there's no
one that works there or maybe theydon't, but how would we know that?
And of course we trust Google.Do you realize I thought, what

(02:09:05):
if someone from Google ever went ontheir own and wanted to hack? Of
all the information services, I thinkGoogle probably holds the most when it comes
to when it comes to stuff thatcould really screw you up. So I
would like to know what's the answer. I mean, at some point,
we are giving out our name andpassword way more than we think. We

(02:09:28):
think we're not, but we are. We're giving it out to everything.
If you have quick books, Quicken, if you have any kind of aggregated
financial website or passwordminder or any kindof collective site, We're screwed. We're
totally screwed. And that is thething that we have come to accept.

(02:09:54):
For some reason, we download theseapps or we go to these websites where
we have no idea how secure theyare, and we give them everything.
Yet we hide them from friends andneighbors and family. Right, Oh no,
you can't have my pin, youcan't have my username, you can't
have my password, and boom,everyone else gets it. That's the weird

(02:10:16):
part. Three zero three seven onethree talk seven one three eight two five
five. Another floor covering question.Once a carpet they they had some water
damage. Once it's wet, canyou dry it out and keep it or
is it always? Is it goingto show problems after that? Buddy,
No, you can keep it.It's it's you know, if it can

(02:10:37):
be recovered. Well, it dependson how picky you are and how long
it's soaked. I don't know howlong. Once a carpet gets wet,
the problem with it is the backingis damaged and so therefore it's going to
wrinkle a lot. It's going toget real loose and start wrinkling. Like
we have a lot of We puta lot of carpet in basements, and
the moisture coming up through the padinto the carpet makes the carpet wrinkle.

(02:10:58):
Right, it's because you know,water damages the backing. The backing,
yeah, stretches. So when youget water damage, you know, if
you clean it and it doesn't smell, you can put the carpet back,
but don't expect it to last,and don't expect it not to wrinkle,
and hire someone to come out everynow and then and stretch it back.

(02:11:18):
See, because some insurance companies,do you realize what they do? They
make you keep carpet if they thinkthey actually have gone to a point where
they make you keep three rooms andthey'll replace four or five, you know,
the fourth room or fifth room.They try to piecemeal it. So
can you get carpets to match?Can you get them even the same carpet?

(02:11:39):
Yes, but there'll be a dilot difference and you'll see. So
why are see that's what I don'tunderstand in today's day and age technology.
Why are there di lot differences?Is it for microscopic changes in the formula
or what? Yeah, microscopic changes. You put two pieces of carpet together
and you lay them on the floorand they're not from the same run.

(02:12:00):
Really, you can see a differenceif you're really picky. Yeah, okay,
And have you had people like that? So? So what happens then
they have to replace everything they youor you get the same dialog and you
save it. Have you ever hadpeople put carpet away to save it.
No, No, I know.I've had people say, hey, I
want to order an extra piece formy stairs because it's gonna wear out pretty
quick. Hey, hey, Ryan, what's your comment on passwords? Yeah,

(02:12:24):
I just want to let you knowthat what I do in my household,
we could just go ahead and keeppaper and thin in a little notebook
and keep it in our safe.You know what, So you have your
own Okay, you know what.No one's going to hack it. But
here's the deal. So do youever have to refer back to it because
you forgot them? Sometimes? Yeah, like we just cats the people updated

(02:12:50):
and write it out. And yeah, I also like hints, for example,
don't put the password down, butput a hint down that tells you
what you're doing, right, Andthen nobody knows how to read cursive,
so we write it in cursive too. No, I get it, man.

(02:13:13):
No, I mean, by theway, are they still teaching cursive
in school? It depends on theschool, but more likely no, it's
print and some school do. ButI don't think it's prevalent like it used
to be when I was in schoolor when you were in school. Yeah,
yeah, I know it man,and then we were we were writing
on cave walls three oh three,seven and three too, Thanks man,

(02:13:37):
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(02:13:58):
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Alliance three oh three nine two zerosixteen twenty two. Hey Tom Martino,

(02:14:22):
your troubleshooter three oh three seven onethree talks seven one three eight two five
five. You know, buddy,I don't know if I ask this U.
Do you have sales going on ordo you ever do specials? Anything
going on that any any special suppliersor things, So let me know.
Yeah, we got a special goingon right now with carpet. Okay,

(02:14:43):
we have a product called our BestBuys. If you go into any of
our showrooms or have our salespeople cometo your house. You can ask them
to say what is the best buycarpet and it says best buy on it.
And it's not from best buy.This this is I mean, it's
we actually we call it power byPower. It's a power by and we

(02:15:03):
bought a lot of it and ourour buying group that we're part of.
Okay, so it's something that youhave supply of. Yeah, and we
got a we got it right now. It's twenty five percent off. So
and that's a real twenty percent greatprice from from our our ready good price.
Yeah. And is that just carpetingor any floor covering, that's just
the carpet, our hard surface.Right now, we're selling a lot of

(02:15:26):
hardwood. We were doing. We'vebrought in a lot of really nice hardwoods
for people to solid hardwood, solidand engineered hardwood. Yeah. So yeah,
beautiful stuff. We've got our Paradisoline of hardwood. It's an oil
finished floors, you know, Soare there is there an advantage to an
oil finish? Is it easier tokeep up and to redo when you damage

(02:15:48):
it? It's easier to fix whenyou have a polyurethane on a floor and
you scratched it, right, well, yeah, but when you when you
have a polyurethane or aluminum oxide ona floor and you scratch it, you
can't fix the polly or the scratchwithout it's sticking out like a sore thumb.
Where with an oiled floor, youcan rub oil on it and you
can see. That's what I love. So why does anyone do that hard

(02:16:11):
shell surface because it became popular inthe sixties, nineteen sixties. So if
you have one of those floors,the pre finished, they don't come oiled,
right or do they? No,we have several of several of them
pre finished oiled floors. Yeah,oh those are See that's the best of
everything, in my opinion, ishaving stuff oiled again. It would be

(02:16:35):
so much easier to blend if youhave to fix or maintain even right,
and you don't have to stand themdown all the way. See, and
this polly, you're a thing orwhatever you call this other thing the shit,
whether it's shiny or flat, it'shard to maintain, isn't it.
No, it's not hard to maintain, hard to patch, it's hard to
fix a damage. We're out oftime, simply floors, ain't dot Com