The Troubleshooter 6-10-24

Episode Transcript

(00:00):
Yea ripped off news. So youdon't happen. Come running just as fast
as we can. Show the shootis gonna help. Come man, this

(00:20):
is the Troubleshooter Show. No TomMartinez, welcome, Welcome to the show,
the only show it's kind. We'rehere to solve problems, answer questions.
By the way, it's Monday onthe Troubleshooter Show. But here's the
bottom line. You've been ripped off. You've been taking advantage of. Maybe
there's some scumbag contractor or some badmechanics, some shady sister. You know

(00:44):
what, Channon, I swear MichaelBrown does this on purpose. My microphone
in the first five seconds fell down. I'm pretty sure Brownie does this on
purpose to me because it only happensto me. Well, you do treat
it like you know at twenty bucks, stop at I digress. If you've
been ripped off or taking advantage of, I want to sink my teeth into

(01:04):
the bad guy. I want tohear your problems and if you do need
help, we got a list ofpeople on referral list dot com that can
jump right in and help everybody,from good contractors and attorneys to Dennis to
pretty much you name it. Wehaven't met referral list dot com. They've
been background checked, and probably moreimportantly, they've signed our code of ethics.

(01:25):
We can act as a mediator orarbiter if needed. So did I
just say an arbiter? We canact like a tree guy. We can
act like a tree guy if youfall into an issue. But if you
listen to the show, I guessI'm a little known for what my wife
refers to as markisms. I don'tknow where they come from. I don't

(01:45):
know how they get there, butremember that, yes, maybe here's what
happens, though, like arbiter,I have no idea. I caught it,
I knew it, but I saidit, So I don't know what
to say about that that might evenbe correct. What would you call someone
who does obitration? I call itan arbiter, But I'm pretty sure that's
pretty close to a tree guy.So I'm not sure Mark cuncle in studio

(02:08):
with this pro bid energy. We'regonna be talking a little solar throughout the
day and announced you have any questionson solar. They got some exciting opportunities
coming up that are very interesting.I have no idea how he thought of
these ideas, but it's pretty coolin general. And then another guest joining
me, friend of the show,referral liss member attorney extraordinaire, and we'll

(02:34):
get him all miked up before hetalks. But I wonder who can guess
who it is. I'm gonna haveanother attorney in tomorrow, so I'm gonna
make sure everybody out there guessing doesn'tguess why I'm gonna have in tomorrow.
Tomorrow, John Fuller's gonna join me, and today is he up ready to
go? Let's see if anybody knowshis voice, go ahead and say something

(02:54):
there. You know what I think. Howard Stern years ago used to have
like a guest come in that wouldtalk and people would try to guess.
I'm curious if people know your voice, because really you haven't been in for
a couple of years, right,that's true, Mark at least. And
you called me an attorney extraordinary,yes, and I use that term loosely.

(03:17):
I want to know why you downplayed me, oh Man. Marco
Bendinelli in studio with us. Marco'sbeen in front of the show for a
long time. He's taken some caseson the show. In fact, I
wanted to get an update on onefrom you. Tell me what happened.
It happened years ago and some kidhis mother lived I think in an apartment

(03:38):
complex and the laundry rooms were downstairs. Marco. That's correct, and they
had no listen to this, councle, listen to this. So as you
walk down the stairs of this complexto get to the laundry room, there's
no railings or the railings were notefficient. The kid ends up falling off

(03:58):
the stairs onto the cement, andthat kid was messed up for a period
of time. The pictures that Isaw. Originally they were thinking this kid
might not even be talking again,but I think he did. Didn't he
make a fall recovery. He didnot make a full recovery. He did
not. No, no, Andthat case is still going on in my
office. That is still a pendingcase. Yeah, that's what five years?

(04:20):
Yes? Is that typical on thesekind of fall and these commercial I
don't care if it's Walmart or apartmentcomplex premise liability. Well, the issue
with that case is he was aminor. Yes, so the statue limitations
is told until he's eighteen. Oh, and he was so young that they

(04:40):
could not do neuropsychological testing. Howold was he He was probably three years
old at the time. I wantto tell people how crazy this case is.
I am so glad you think theoutcome is going to be well,
the outcome favorable, favorable, we'llsee. Here's something that drove me nuts
about this. The mother and II promise, Connie, I'll get you
in a minute on the phone,and whoever else is waiting. But listen

(05:02):
to this, folks. The mothercalled into the show. You know what
she wanted. This is Marco.I don't know if you remember this or
even knew this part. Listen,man, this is so crazy. She
called in, not wanting to talkabout the injury. But she had very
little money. She had little kids. I don't know if she's got more

(05:24):
than one. She put a depositdown on this place. This happened while
she was looking at it or gettingready to move in because it was dangerous,
and her boy fell. All shewanted back originally, was her two
hundred and fifty or three hundred dollarsdeposit, and these stupid jerks at the

(05:45):
at this place said no, we'renot going to give you back. So
what ends up happening, Marco getsinvolved, and now they're looking at what
I mean, trouble, A lotof trouble. Well, you know the
railings that were going down the steps. The code is they got to be
you know, so far apart whereyou can't put your head through. Yeah,

(06:05):
you can't fall through or get stuck. That's why the code is written
on for railings like that. Anduh, these were like two feet apart.
He just went straight through, yeah, and landed on the concrete.
And if they would have given herher money back, she would have never
done any suit. I never calledanybody. I couldn't believe it. She

(06:26):
didn't even realize. She's not fromthe country, right or right, Well,
she's not. English is not herfirst language. Yeah, so she
didn't even realize, like here,even though her kid probably fell, but
there's still liability there wherever she's from. There probably isn't. I mean,
that's just a part of life,man. Yeah, you know, I
don't know. But uh, allright, listen, let me let me

(06:46):
tee this thing up. I hateto admit this. Yeah, but an
arbitrur, as you said, isa person who is an arbitrator. Oh
so I was correct. The onlypart I wasn't correct is when I corrected
myself. Actually is an arbiter.Look at that, not to be confused
with an arbiteur or an aboris aRB or an aboris Yeah, that sounds

(07:12):
too much like an aborse. Thewhole thing's crazy, all right. Three
oh three seven one three A twofive five. By the way, Susanna
is with us today. We've gotMarco Bendinelli. Any questions you have,
he's going to be chiming in andout. Shannon, of course, Kelly
behind the glass you already heard,Deputy Doc. We got to teed up
three O three seven one three Atwo five five. Don't forget three oh
three. Martino works on and offthe air. I'll let you know when

(07:36):
a line is open, and there'ssome lines open right now. Hey Connie,
what's going on with you? Oh? I engaged a person to put
up a fence for me, justone side of my house, okay,
and then the front gates. Andhe gave me a bit of thirty one

(07:56):
hundred dollars, which I thought wasa little expensive. But I've just been
through so much until I've got toget things done. And hey, hey,
Connie, let me ask you acouple of questions just about the fence
roughly how many feet? And isthis like a six foot wooden privacy?
Is it a split rail? Whatkind of fence it's a six foot privacy?
And how many feet? Roughly likewhat twenty feet? I have no

(08:22):
ide, that's fine. And thenis there a gate you said was also
put in? Yeah, well Iasked. I commissioned him to put in
the front gate yep, on eachside of the house, you know.
And he said, fine, I'llthrow in that other gate. Oh okay,
uh huh. And he gave mea bit of thirty one hundred dollars.

(08:43):
And then I wanted my front yarddone with you know, flowers and
what do you call it? Gravel? Yeah? Okay, So he was
going to do some landscaping as well. Yes, so he was doing both
sides at the front of your house, gates on both sides. I'm just
going to say, roughly what tenor fifteen feet on each side of fence,

(09:03):
six foot privacy, two gates,and then he was going to do
some landscaping. Yeah, that's notbad, I mean, honestly, thirty
one hundred but okay, something wentawry. You agreed to thirty one hundred.
What happened or didn't happen? Well? And then he added eighteen hundred
for the yards, but that waswith your consent? Yeah, okay,
go ahead, a forty nine hundred. I got you up front. God,

(09:28):
why do people pay money up front? But keep going? God?
Bless God, bless everybody out therethat pays money up front and listens to
this show. We have people thathave listened twenty years and they still do
it and they end up calling.But did this guy do anything, Connie?
Or take fifty percent and run likea sleezebag? Well he's blocked my

(09:50):
telephone number. Has he showed upand done any work whatsoever? None?
None? None? Where'd you findhim? I can't wait? Where'd you
find him? He was referred tome by a fellow that was working on
my yard. Well, okay,that's curious. Have you talked to the
fellow that was working on your yardand said, hey, where's this guy
at? Yes? And what happenshe said? Well, he wouldn't scam

(10:13):
you, Connie, I've known himfor six years. But does he give
you any feedback? Like? Didhe did he easy in the hospital?
I mean, what do we knowif anything. He said that he had
an excuse of his back. Okay, you know, and I can relate
to that through his back out,but I had to find that out through

(10:35):
the referral person. He didn't callme to let me know his back was
bad. And then when I triedto contact him again, he had had
a flat tire. Oh my god, he said he had a flat tire
and what else? What other excuses? Let me guess diarrhea one day?
What else? But anyway, I'mlike, well, you know, he

(10:58):
said he called his coin company orwhatever. Yeah, And I thought,
well, you should have called menumber two to tell me what was going
on, and he didn't, andnow we just block you. Well,
he's got my money, and he'scashed my check and he hasn't voltd how
much? How much was half altogether? A little over two k? A
little over two thousand? Yes,all right, hold on, I want

(11:20):
you to give Kelly. I gotto take a break. I'm gonna come
back to you right after. ButI want you to give Kelly the last
good phone number you know of thisguy. And I also want you to
give her the phone number to theguy that recommended him. Kelly I'd like
to reach out to the first guy. Let's get his name up on the
screen so I have it, andlet's put his phone number up in case
if I want to give him somefree advertising. Right after this, go

(11:46):
with a sure thing Denver's Best RooferExcel Roofing dot com. You don't pay
a cent until you're content. Timefor an insurance check up free, no
obligation. In comparison, Hall CompassInsurance paying too much your coverage at dozens
of insurance companies find out now threeoh three seven seven to one help.

(12:07):
You'll think you're his only customer whenyou choose Frank durand the real estate Man
dot com to list your home withRemax Alliance three oh three nine two zero
sixteen twenty two. All Right,three oh three seven one three A two
five five three zero three Martino,we got lines open. You've been ripped

(12:30):
off for taking advantage of Now isa perfect time to call. It's Monday.
Let's expose all the bad guys wecan go after people try to get
money back for you. Listen tothis. Over three hundred million dollars in
cash, merchandise exchanges and refunds directlydue to this show. Now let's go
back to Connie. Connie paid thisguy? Did we get his name put

(12:52):
up on there? Kelly? Isit up there? Did you try to
reach out to this character? Ican barely hear you. Look at call
notes. I am are you overthe air when you say that, yes,
I'm okay, Now I got you? I got you? It was
my bad call notes. Charles Goulsayis that his name? Charles Goulseay Goulsy

(13:13):
Goalsie? Did you reach out tohim? I will reach out to him.
See if you'll come on real quick. I'd love to get his side.
But if you're just joining us,Connie, where do you live?
Connie? I live at forty fourninety four. Well, I don't want
you to say that. I meanlike Denver, Colorado Springs Square for Colorado
in Denver. So you call upor you find this guy because your other

(13:35):
lawn guy turns you on to him. You give him over two thousand dollars
to do a partial fence with acouple gates and then do some landscaping.
Then basically he drops off the faceof the earth. He's had numerous excuses
and now he won't even answer whenyou call correct, Well, he's reached
out to me this morning. Yeah, what did he say this morning?

(13:58):
Well, he said that he wasgoing to the doctor and he would come
by after the doctor's visit. Andwhat time was that? I think it
was like nine o'clock. Well,okay, do you think maybe he'll come
by or you're just you've heard everyexcuse ever. I sent him a message
saying I got COVID and I justrecently came down with that a couple of

(14:20):
days ago. So I sent amessage telling him, you know that I
had COVID and let's talk over thephone. And what he said? And
he sent back a message and hesaid, oh, I'm so sorry,
God bless you. Is there anythingI can bring you? So he's playing
with my head and I don't like, well wait a minute, but how
do you know he's playing with yourWhen did all this go down? How

(14:43):
long ago did you give him thecheck? The twenty eighth of May.
The twenty eighth of May, Soabout ten days ago. Huh right,
a little more than a couple ofweeks. But at least he could have
delivered the materials to let me knowthat could have done anything. Yeah,
that he was gonna stay, Kelly, I saw you on there for a
minute or two. Did you gethim voicemail? Drapped a voicemail? Just

(15:05):
trapped a voicemail. Do me afavor and call the other guy up,
Milton. I'm not going to givehis last name, the guy that referred
him, and see if Milton wouldcome on and shed some light why he
thinks Charles is actually going to dothe right thing, because I would like
to figure that out. Connie,let me do this. I'm going to
put you on hold because I wouldlike to get one of those two on.

(15:28):
But the other thing I'm thinking nowis I mean you really don't think
he's going to show up today?Well no, I mean you told him
COVID. Yeah, and I don'twant him in my house because of that.
But he could he could go outsideit and work on the fence.
Well, I agree with that.There's no reason why he couldn't just start
work or deliver the materials. Youdon't need to talk anymore. I even't

(15:50):
want my money. I want afence. Yeah. I think we need
to get a response from this guysooner than later. I mean, I
do hold on, Connie, Iwant to I want to see what Kelly
comes back with she appears to betalking to someone. All right, folks
three zero three seven one three eighttwo five five. Hey, Mark,

(16:11):
pro Bid. I looked at thisemail you sent me. It's very interesting
because I've never heard of a conceptlike this. I mean, pro Bid
does solar on residential homes all over. You guys are kind of known for
your basically twenty thousand dollars systems thatinclude the battery backup and other stuff.

(16:32):
But this looks totally outside of thatrealm. This looks more like an investment.
Is this someone, and well,I'll have you explain it, but
is this just let me ask youthis straight up front. Is it an
investment like I or doc or someonemight make or anybody listening. No,
not really. This is helping tobuild out the electric highway. But why

(16:52):
would I help to build out theelectric highway? Well, the reason you
would if you owned a gas station, or a high traffic area restaurant or
a hotel, galways or interesting becauseit's bringing you people, brings people in.
It's a revshare agreement, so someof these people are going to get
carport backup energy and okay, soreally the investment would be someone with commercial

(17:17):
property that wants foot traffic, andif it's a right property, they don't
pay anything. The banks invest init. We do a revenue share with
that property for ten years, thenit gets sold back to the business needs
zero dollars. Wow, it's theirs. So it's part of the Biden stuff
where they're trying to build out thatelectric highway. I'm from South Dakota.

(17:40):
There's like four electric cars there,right, Yeah. Yeah, so that's
not a high Valuebraska. But you'vegot Colorado, California, Arizona. You've
got all these incredible areas that don'thave enough build out yet, and we're
able to provide that to the rightproperty. So they call you up.
You own a gas station or arestaurant, whatever, they call you up.

(18:00):
And then basically you kind of doan analysis of the property exactly how
many people, how much it's goingto track it around? You bet?
Yeah, you're dead on. Wesend that to the bank. The bank
reviews the deal, then they dotheir investigating to see what inoperaty value you
know, solid owner, what kindof traffic does this? I love the

(18:22):
concept. I'm gonna tell you justa quick story. So years ago I
had a piece of property in Lakewood. It was a Good Years store and
it was in front of a Safewayand we ended up selling that and when
it was up for sale, Safewayapproached me. So picture a Safeway the
Good Years in the very corner.It's kipling a jewel. It's still there
now. In fact, a storemanager, great guy, Frank Tamborelli,

(18:45):
owns it now. But anyhow,so it was sitting there and I was
selling and it's before Frank wanted tobuy it, and Safeway came up to
me and said we're gonna buy it. They offered that much, almost full
asking, honestly, but they weregoing to level it and put in gas
pumps m And I said, that'scrazy. You got a revenue, you

(19:06):
got a revenue generating business here.But they're like, we're not in the
Good Year of business. We're inthe Safeway business. And what we know
from all of the logistics across thecountry is if you put gas pumps in
front of our Safeway, we'll gettwenty percent more foot traffic. You're dead
on And I said, this,how twenty percent? Yep, that's what

(19:29):
this is. That's what's remarkable.Exactly what's going on what Safeway was doing
for now. But Safeway would havehad to make the initial investment. They're
a big company. Yeah, fromwhat you guys are doing, anybody that
owns something that could possibly fit,they might not have any investment. We'll
take a look at them. Now. There's also a purchase program if you
want to own it. Hey,you take all the revenue, We do

(19:51):
the build out, we get theinstallation done, all the permitting. How
fast, key, How fast arethe units you guys have? As fast
as? Oh, third level threechargers there? I'm sorry, even though
I have an electric car, isit a supercharger or a supercharger? You
got? So it's as fast asyou're getting as you can get? Yeah,
okay, and they're great, they'vegot How much is one of those

(20:11):
costs? I don't mean the infrastructure. I realize the kind of power going
to it's ridiculous, but how much. I don't think you can buy a
home supercharger, but how much islike one of these fifty grand? Fifty
grand? Yeah, fifty grand,and we'll put into if there's enough traffic.
Traffic. That's what's beauty. It'sbeautiful. Has Walmart done anything with

(20:33):
people yet? Yep, they've gotlevel two charges. How about Kroger yep
so. I mean, so youguys are looking truly for the restaurants to
Mond Pop. Oh yeah, MontPop, gas stations, gas stations,
high high travel highways, rural areasbecause they just don't have them. But
if you you go across Colorado,Nebraska, look at how much traffic goes

(20:55):
there, there's I don't know wherethere are even big enough office building.
Absolutely absolutely might qualify for level twochargers. All right, Delbert's got something
going here, Delbert, what's goingon? Yeah? I am purchasing a
home and recently had a home inspectiondone. The inspector says that the h

(21:15):
back water heater is ending the endof its life. How old is it?
And I'm sorry, are we talkingall the above? We're talking the
ac the furnace, and the waterheater or just the water heater? We
are, Oh, we are allof the above. Do they all work
right now? They all work rightnow? They're over twenty years old?

(21:38):
Yep so, And the sewer couldpossibly need replaced in the next few years.
You mean the sewer line, sewerline, yes, yeah, all
right, Hold on a second,I'm curious what your question is if you're
going to suggest you to call suggestthe weight or not. But we're going
to find out, and then Connie, we're going to get an update on

(22:00):
what's going on. I think Kellydid talk to someone, but we're gonna
find out. After this. Gowith a sure thing Denver's Best roofer Excel
Roofing dot com. You don't paya cent until you're content. Time for
an insurance check up free, noobligation. In comparison, call Compass Insurance

(22:25):
paying too much your coverage at dozensof insurance companies. Find out now three
oh three, seven to seven toone help. You'll think you're his only
customer when you choose Frank durand thereal estate Man dot com to list your
home with Remax Alliance three oh threenine two zero sixteen twenty two. All
right, three oh three seven onethree A two five five one line open.

(22:45):
We got a lot of cook andConnie. We're trying to track down
this contractor and figure out what hisintentions are. She paid him a couple
thousand dollars and he's had multiple excuses. He was gonna come over today,
but Connie said, wait, Igot at COVID, but she said,
you know, you can work outsideand stuff, but we don't know if
he's going to show up. Kelly, did you get through to either of

(23:07):
those people? I love messages.God, I want to hear back from
one of them. I want tounderstand why. First of all, the
one guy said, yeah, youwant to hire this guy? Then he
comes over, takes two thousand dollars. And now it's only been twelve days
though, so I might be wemight be jumping the gun a little bit.
But what I didn't like is allthe excuses he didn't show up.

(23:30):
And why not have the fencing delivered? Why not have the gates delivered?
Why not have the landscaping materials delivered? Nothing has happened, nothing, And
now just real quick, Connie,you talked to him this morning. Do
you think he's coming over or not? I have no idea. It's ten

(23:51):
thirty. I don't know what whattime was he thinking of getting there?
I'm sorry, what time do youthink he was going to get there?
What was his say there? Aftermy doctor's appointment this morning? He didn't
say what time? Yeah or anything? All right, let's do this.
Make sure Kelly, you ever infoWe've got calls into both of them.

(24:11):
I'm going to assign this. Let'ssign this to Deputy Doc. You's sitting
next to me, Deputy Doc.It's only been twelve days, as you're
hearing, but we need to talkto one of these guys. Kelly left
two messages. We'll figure that out. So Connie, you're gonna hear from
Deputy Doc. Uh. Probably probablyby the end of the show if we
don't hear from the guy. Soyour first part, Connie, is if

(24:33):
that guy shows up or calls youback, I want you to call right
back into the show. Kelly.You'll give you a hotline number because I'm
gonna tell you something. If thisguy decides not this show, I will
do free advertising for him, youknow, all the time. Okay,
Yeah, all right, Hank tight, let's try to figure that out.
Now, back to Delbert and Leslie. You'll be next. But Delbert,

(24:56):
he called up and said, hey, I just bought a house and everything
is on the last end of itslife. We're talking about the furnace,
the air conditioner, the water heater, but they're all currently working. I
wanted before you even ask your question, if I was in that circumstance,
and they were all working. I'mnot so sure I would do anything now

(25:19):
if one of them, say,the furnace wasn't go ahead, go ahead,
I'm sorry, go ahead, Delbert. I have not purchased it yet.
Oh good, I'm in the process. Yeah, you're okay. So
what's your question? But let mefinish my thought. There's two schools of
thought. You either just get itdone now so you don't got to worry
about it. Your AC doesn't breakin the middle of the hot season,
and your furnace doesn't break its zerodegree temperatures, and your water heater continues

(25:44):
to work for doing dishes and takingshowers, So there's a good reason to
do it right now. But alsoyou don't have to replace all three at
once. The house I bought,the upstairs AC went out probably I don't
know, four months ago when Ifirst started making sure everything was working with
summer coming up, and I hadguys come out and replace that. But

(26:04):
my other unit downstairs, the mainunit, still works great. I didn't
mess with it. What's your question, Lustiness, What would be appropriate and
reasonable to ask the seller to coverthe costs of Oh, probably nothing.
Whatever you're here's my real answer.Whatever you can negotiate. If I was

(26:26):
the seller, I would tell youthey're all working right now, and that's
part of the deal. I mean, it all comes down to negotiation when
you're buying the house. I meanthat that's it. They're building that into
the value. I mean, whateverit is, it doesn't matter if it
needs a roof, for example,you can't go out now. Depending on
who your lender is, you mightnot be able to ensure it. But

(26:48):
let's just pretend it's a cash dealjust for example's sake, and it's not
a VA type thing. The bottomline is it's whatever you can negotiate on
the house. It really does matterwhat's wrong with it. You can use
that as ammunition and say, hey, it needs a furnace, it needs
a water heater, it needs anair conditioner, and these items are I

(27:10):
would say those three items are goingto be about twelve thousand dollars depending on
the size of the house, allthe way up to twenty thousand if you're
going to get high efficiency stuff.So I mean you kind of can start
there, but they can easily comeback and say now it's okay, we'll
go on to the next buyer.We're going to keep the price here.
But that's where you start negotiating.Do you have a good realtor? Well,

(27:34):
no, I don't. You don't. How are you doing it?
How much of a how much isthis house? Roughly one hundred and twenty
grand? One hundred and twenty grand? Where is this house Atwood, Kansas?
Okay, I'm thinking in Colorado.I'm going My goodness, man,
that's got to be a shoe boxaround here. I want to get somebody

(27:56):
out comes with an easy bake oveninstead of I want everybody. I want
everybody to hear some behind the scenesstuff. So so hold on, Delbert,
I want to get Frank to ranon. I'm gonna I want to
give you real information. Hold on, I'm going to get the best of
the best on when it comes negotiatinga price of the house. And I'm
going to ask Frank straight up howhe do it? I really am.

(28:18):
Then, Leslie's got a question onpower of attorney. Let me ask you
real quick, Leslie, what isthe question I want to see if I'm
going to get an attorney on?Hey, I was trying to find out
a very what I thought was asimple question on a if my mom had
gotten a vaccine or not, andthey wanted to see my power of attorney's
all right, hold on, holdon. So you're talking just to medical,

(28:41):
I don't even know if you'd needI'm thinking of hip. I'm thinking
medical, a power attorney. Theattorneys sitting next to me. Marco's going
to comment on that right after this, go with a sure thing Denver's Best
Rufer excel roofing dot com. Youdon't pass se until you're contenth Time for

(29:04):
an insurance check up free, noobligation. In comparison, call Compass Insurance
paying too much your coverage at dozensof insurance companies find out now three O
three seven to seven to one help. You'll think you're his only customer when
you choose Frank durand the real estateMan dot com to list your home with
Remax Alliance three oh three nine twozero sixteen twenty two. All right,

(29:29):
three oh three seven one three eighttwo five five. Frank Duran, the
real estate man, Frank, Igot to ask you something, man,
Oh, he had the secret saucewhen he sold our house in Castle Wreck.
You know, before I bring himup, Frank wanted to list it
at whatever it was below what Iknew we could get for it. You
know, we had we had atrack home in Red Hawk and it was

(29:49):
a really nice house, but thatsame model was everywhere. We were in
a cul de sac, but therewas cold de sacs everywhere, and read
and uh, what is it calledagain? Hawk Ridge? Thank you doc.
So he wanted to list it atone price and I said, Frank,
there's no way I'm going to listit there. I thought you were
the man. And he said,Mark, just calm down, there's a

(30:11):
secret sauce. I'll get this figuredout. He listed it for less.
He got a bidding war. Wehad so many offers. He did it
on a Friday. We had somany offers Monday. It was incredible.
I thank the Lord every day Ilistened to him and we made way more
than I thought we ever would onthat house. But Frank, I've got
to ask you this. When yougo in and your buyer has an issue

(30:36):
with the inspection, and I don'tmean an inspection, I mean this.
The water heater is twenty years old, the furnace twenty years old, the
air conditioner twenty years old. Howdo you negotiate something like that. Go
ahead, Frank, Well Mark,it's good to talk to you friend.
You know something, Mark, Here'sthe thing with that. When they get
to the end of their age life, many times the inspector would say,

(30:57):
it's right at the end there.That's exactly what they told this guy.
Absolutely So nothing wrong with putting thatin the inspection objection, Nothing wrong with
that at all. In fact,many times we can get something worked out
where it's workable for both buyer andseller. But by all means, if
that's something that bothers the buyer,they should bring that up and see what
you can negotiate, for sure.But it all comes down to That's what

(31:19):
I'm going to bring Delbert up.It all comes down to that negotiation in
other words, And this is inAnd I'm sorry, Delbert, did you
say Kansas? Yes? And areyou using a realtor? I asked you
that, but I didn't quite getthe answer. You said you weren't using
a good realtor. How are youclosing on this with their realtor? With

(31:41):
their realtor? So you've got someonethat's acting is how does that work?
Frank a buyer and seller's agent.Well Mark, in our state, it
would be like this. If you'regoing directly through the listing agent, they
would have to disclose you up frontthat they're working for the seller if they
are, unless they're transaction broker.Otherwise they treat you is what's called a
customer, which means their loyalty isnot to you, it's still to the

(32:02):
seller. They'd have to disclose thatupfront. Otherwise it would act as transaction
broker. They entered into an agencyrelationship with each and then go down the
middle as a transaction broker. Now, why in the hell would anybody Delbert,
and I'm saying this hopefully to protectyou, I'm not trying to offend
you. Why would now you havegot to negotiate with the same guy that,
in a strange way, is representingthe other person. I don't even

(32:28):
know how a negotiation like that wouldtake place. That's why I'm calling you,
Frank. What would you do?I mean, I know what you'd
do if it was going down inColorado. The other thing is we're talking
about a property that's worth like onehundred and twenty five thousand, So I
mean, I don't know what thatadds to it, but that's Kansas.
Yeah, Mark, it would bebetter if Delbert. I'm sorry, I

(32:52):
get your name right, is itDelbert? Yeah? Yeah, if Delbert
had his own representation, but sayshe's already in the contract at this time,
I would deal whatever it is thatyou're inspectors saying, okay, I
recommend this, or at the endof the age life, I would still
put that in the objection. What'sthe worst that going to happen? They
can say no, or you decideto walk away from the deal, but
at the very least put it onthe table, Delbert. That's what I

(33:13):
would recommend. And then there's thatnegotiation part. What do you Delbert?
What I would do is just callaround. I figured, you know,
now that I know where you live, you're not paying Denver prices for that
stuff, so you could really geteight grand? Could do it all?
Well, I've got already got quotesfor everything. How much all total?
Just what do they range from?I'm just curious. This includes the replacment

(33:36):
of sewer yepe about twenty three thousand. Okay, but that's a sewer line,
a new furnace, new ac,new water heater. Correct, now,
Mark, there's another side to thisthough, too. We don't know
what kind of a deal Delbert's getting. It could be that this home is
priced very well to sell to compensatefor those things. I know. That
could be the other side of ittoo. Sometimes it's assessed to one hundred

(33:59):
and eighteen. Well, but that'sall that's yeah, so yeah, that's
all relative too. Man. It'snot priced for it's kind of normal apt
So what are you gonna do comeback at like one hundred. That's why
I was see, this is whatscares me without having that good representation,

(34:19):
because you're not quite sure where you'reat. You probably don't even know how
long that house has been on themarket, or maybe you do. There
are so many different ways to negotiatefrom where you're at right now. It's
crazy. If they want to hangon, I don't mind picking this back
up after the break, but it'sup to them. Kelly, Frank duran
the real estate man. Thank you, Frank, and then you can always
check out Frank at Frank Durant Holmesdot com. We've got a lot coming

(34:43):
up. Everybody holds tight. Threeoh three, Martino, we have two
lines open. You've been ripped off. Three oh three Martino, Go with
a sure thing. Denver's best rooferExcel Roofing dot com. You don't pay
a cent until you're content. Timefor an insurance check up free, no
obligation. In comparison, call CompassInsurance. Pay too much your coverage at

(35:06):
dozens of insurance companies find out nowthree all three seven to seven to one
help. You'll think you're his onlycustomer when you choose Frank durand the real
estate Man dot com to list yourhome with Remax Alliance three all three nine
two zero sixteen twenty two ripped news. You needed that who you don't have

(35:30):
to run aous as fast as wecan show Shooter's gonna help. Come man,
This is the Troubleshooter Show Now,Tom Martinez, Welcome, Welcome to
the show, the only show ofits kind. We solve problems, answer
questions, take complaints. We tryto make your life a little bit better.

(35:52):
You know, Tommy Boyce been doingthis over forty god almost forty five
years. It's hard to believe.Over three hundred million dollars in cash,
merchandise, exchanges and refunds since hewas ten years old. No, he's
he's a little older than that.That only put him at fifty five,
he's got a few more he's gota few more years on him. Then

(36:13):
Mark, yes, Matt, Ihave an update. Oh my goodness,
on which one we on Connie's call? All right, hold on, let
me just update everybody. So Conniecalled in last hour. In fact,
she was first out of the gate. She paid a guy half upfront,
which was which equated to two thousandchange to do a fence in some landscaping.

(36:35):
The guy was supposed to show upa couple different times. I think
one time he said he was inthe hospital or he was sick. Another
time he had something else going onat car wreck, whatever it was.
He had multiple excuses, according toher, never showed up. And then
he called today or she called himtoday, I'm not quite sure which way
it went, and he said Iwas going to come over, but Connie

(36:58):
for some reason said, well,look I've got right now, but there's
no reason you can't work out front. And then we don't know what happened
from there. Kelly, who'd youtalk to? I actually got a call
back from Charles Wolsey, and Charlesis the one that we're talking about track
and the reason there's another name involvedin this and by the way, put

(37:19):
those call notes back up. SoI have his stuff. But another reason,
there's another person in this. Isaid, well, who recommended him?
A lot of times we hear Craigslistor we hear Facebook, Marketplace or
whatever it is, so a lotof times we hear that. So I
always ask a question. And shesaid, a landscaper or a lawn guy
that I've used recommended him. Sowe also left a message with that guy.

(37:44):
So what'd you find out when youtalk to this guy? So he
was very polite. Unfortunately, theyhave a policy that if somebody has COVID,
they don't want to send anybody over. Okay, so that was his
Now it's I so he has apolicy. Well, no, he did

(38:04):
say that he has workers. Okay, that are because there is not only
the fence, but there is alsoa lawn project. Yes, so there's
more than one person involved in this. For the life of me, I
don't know why Connie even brought thatup. I swear to God, I
don't even know why. I can'teven think the last time I heard anybody
say I have COVID? Can anybodyin this room when's the last time?

(38:28):
I mean, I swear I don'teven think you know, you get it
anymore. I'm not saying it doesn'taffect Connie, that's not my point,
but actually saying anything. She couldhave said, just get over, do
the fence, don't even come outwell, And that was his plan,
yeah, for this morning, whichis why he texted her. And when
she texted him back that she hadCOVID. Yeah, I got it,
she said, every elefe. Didwe get her back on? We don't

(38:52):
have her back on. I assignedher to deputy doc. We should actually,
uh yeah, let's do that deputydoc. We don't need to have
her back on. I don't evenknow. I don't know why she did
that part. She kind of threwa monkey ranch at me when she said
I told him I had COVID.But then she made the point, which
is a valid point. I'm notgoing to go outside and they can start
work. Hey, Kelly, didhe give you any indication of when he

(39:15):
will be going back? So hewas with another customer. He did indicate
that when he's finished with that job, he would call back to give his
side of the story. So we'restill kind of onstonde with that. Let
us know what he calls back butyou still have the Connie's number. Yes,
I do, thank you. Yeah, just tell her he's going to

(39:36):
be out. I mean, fromthis point, I think we just got
to take the guys in a word, it's only been twelve days. It's
a non event. Yeah, wellit kind of sucks. So she had
two issues. But I don't understandwhy she called today if she already had
a text from this guy this morningand this whole COVID thing, She's probably
just a little nervous. The guy'sa little strange because of the er Moneys.

(40:00):
By the way, that voice you'rehearing is Mark Kunkle. He is
with pro Bid Energy, and we'lltalk a little bit about solar and then
also joining me today in studio MarcoBendinelli, who hasn't been on the show
for quite a while. Marco's helpedout the show in multiple multiple calls over
the year. We talked about onelast hour. Can you think of another

(40:21):
one outside of a typical auto accidentif you will, Marco, Well,
you guys call me about medical malpractice. Con Gusts do a lot of medical
mail. We do. We domedical mail practice. How do you assess
it? Another word? Someone comesin and let's say they're true. Is
it like any other case? Yougot to make sure. For the most
part, there's insurance. There's away for everybody to get paid. There's

(40:43):
a doctor involved, So you're assumingthere's insurance. So you're insurance. I
never even thought of that. Yeah, you definitely have insurance. Do they
have limits? Just like car insurance? Like doc? When you were practicing,
do you can you choose between atwenty five thousand dollars policy or a
million or how was at work?There are minimums that you have to uh,
do you know what they are?Roughly? I don't know for statementiums,

(41:06):
I don't even know if you needto be insured. But I can
tell you this, well, youneed to be insured if you're going to
practice at a hospital, they won'tgive right right, right. But if
you don't have a hospital based practice, you can roll the dice and take
a chance. Wow. But withKolpik, it's minimum one million dollars,
three million dollars that's basically it.Yeah, and you know, but the

(41:27):
premiums are you know, there's agreat disparity among the premiums. I mean,
if you're an internist working at aclinic, versus you know, doing
neurosurgery. You know there's you know, because it's based on the you're saying
the premiums are almost okay, you'resaying that premiums can different mass. Yeah,
why was forty thousand a year?Yeah that doesn't seem like a lot,

(41:50):
but that was nineteen forty. No, that means you got to make
eighty thousand a year just to coveryour practice expenses. Did you ever did
your insurance company ever pay out anything? Yeah? I have some minor problems,
Yeah, nothing huge, nothing huge. How about so when you once
again, when you're someone walks intoyour office that has an issue, and

(42:12):
let's say it is life changing,I mean, I don't know whatever it
is, you still have to evaluateit. Then My understanding is if you're
a professional, and a professional couldbe an accountant, it could be another
attorney. But if you sue aprofessional in the state of Colorado, don't
you have to have some form ofa statement from some other person in that
profession saying that was not standard.I don't know any other layman other than

(42:38):
Mark Major that would know that thereis a statutory requirement to have something called
a certificate review. So I'm surprisedyou knew that. But hold on,
there's also a secondary problem with thatbecause, and we'll go back to what
Doc said. There my understanding aswell, the insurance company that doctors and

(43:00):
I really don't care what kind ofdoctor is generally the same insurance company in
the entire state. So when you'relooking for somebody, a lot of times
I've heard you got to go outof state to get that certificate because they
don't want to preach against your owninsurance company. You know, you're you're,
you're mostly right, Okay, Okay, you can get a certificate of

(43:22):
review from maybe an in state doctor, but I mean if you're going to
litigate the case that they probably won'ttestify because an in state doctor doesn't want
to testify against another in state doctor. But the evaluation of these type of
claims are completely different than any othertype of claim. Well, okay,
then I mean walk through it ina layman's terms quickly. Well, I

(43:45):
mean, you know you have tohave big damages. Okay. An idea
would be you go in to haveone arm removed and they remove the wrong
arm. I mean, something insane. Okay. My point is we've all
seen the sixty minute or whatever,where you know, the surgery's all said
and done and the guy gets anX ray and they left like a scalpel

(44:07):
in him or something crazy, andyou know what, and you like really
hard evidence like that because these cases, medical malpractice cases, they are so
time consuming and expensive. That's whenI said, when you look at him
and evaluate him as far as listenand attorney's a business. I don't care
what people say. There's right andwrong. Everybody. Everybody wants their pound

(44:30):
of flesh if you will have someonedone them wrong. But if someone comes
in and their damage is let's saylong term, it's going to be one
hundred thousand dollars worth of damage,not taking that case, you can't because
it's going to cost you that muchto just even get it there. You're
going to spend five grand on acertificate of review coming out the gate.

(44:51):
Yeah, so it's going to becut and dry for the most part.
Well, I mean, have youever lost a med male, I've never
lost medical malpractice case. Okay,never lost some you know what, And
I didn't know that I could saythat with integrity, But now that you
ask me, uh, in thinkingback, never lost a medical malpractice case.

(45:12):
What did you ever go against Kopixattorney's yes, because you know Coopik
is the one that that does.That's the insurance company of the of insurance
in doctors, and they're pretty goodif they if they think there's no practice,
they'll try to settle out of court. If they don't think there's no
practice, they usually would about ninetyninety percent of the cases they do because

(45:35):
they would when they know this malpractice, they don't want to go to court,
they'll settle, all right, holdon, hold on, we'll pick
this back up. And then Matt'sgot a question on auto insurance hail damage.
Everybody hanged tight? Three oh threeseven one three eight two five five
Did you find that? Go witha sure thing Denver's Best Roofer Excel Roofing

(45:58):
dot com. You don't pay acent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass insurance paying
too much your coverage at dozens ofinsurance companies find out now three oh three
seven to seven to one help.You'll think you're his only customer when you
choose Frank durand the Real Estate Mandot com to list your home with Remax

(46:22):
Alliance three oh three nine two zerosixteen twenty two. All Right, three
oh three seven, one three eight, two five five. We got two
lines open three oh three Martino bythe way, one Clear Choice Garage Doors.
There's so many garage stores companies outthere, it's incredible. These guys
have actual retail locations. Of course, a bunch of people in trucks to

(46:43):
go out there and do tune upsand fix your garage stores, install openers,
whatever you need. But I lovetheir pricing. And if you're looking
for those new doors, you're lookingfor that fancy wood door, or you're
just looking for a cheap replacement aftera hailstorm, would you please check them
out? One Clear Choice Doors dotCom. One Clear Choice Doors dot Com.
Now three oh three seven one threeeight two five five. We got

(47:05):
a lot of conversations going around.Matt's got a question on hail damage.
Mattch you get nailed yesterday or isthis from a previous storm? Oh?
I got nailed yesterday. Where doyou live? How bad was it?
Yeah? We live over just offof like Smoking Hill in four seventypentennial.

(47:27):
Yep, Yeah, we we gothit pretty good. It was probably golf
ball size. Those pictures coming outof Castle Rock and Larkspur, Oh my
god, it looked like you couldput a canoe on those roads and just
paddle anywhere you wanted. I couldn'tbelieve the amount of water and the amount
of hail looked like a snowstorm.So you got hit golf ball sized hail?

(47:49):
What's your question? Last year onmy truck, I got hit about
the same got it had the repairsdone, yep, and it was it
was twelve thousand, like twelve thousand, five hundred for the repair. And
I was just wondering, now ifI make the claim to get it done

(48:09):
again, Yeah, is that goingto be taken into consideration? Do you
know? I don't think so,but that it's a very curious question.
Did you if the insurance company theyknew you got it repaired last time?
Right? You didn't just put themoney in your pocket? Yeah? No,

(48:32):
they paid Yeah, because I havea lot, They paid directly to
the shop or whatever guy fixed it. Yes, sir, that should have
been one hundred percent back, Soin other words, it shouldn't affect you.
Let's get compass insurance on Kelly Marcodid you have a question you were
kind of perched. Well, nota question, I mean yeah, if

(48:54):
it was fully repaired, Yeah,it should be fully damages. Yeah with
a new the prior claim is notrelevant. Yeah, when it comes to
the damages on this. Okay,So they don't take the two together and
say, oh, you've had twentyfive thousand worth of Well, but I'm
still I'm still going to get ourinsurance guy on But no, and I

(49:15):
don't believe so either, as Marcosaid, but we're going to find out.
That's what this is about. Thetimes it does come into play all
the time is let's say I've gota truck, like, I don't know
whatever, just a truck, anewer truck, a Jeep Cherokee. So
I got a Jeep Cherokee. Itgets belted with hail. They total it
because it costs way too much tofix a thousand dings. They total it.

(49:37):
I get the money, it getsa salvage title on it. But
remember, this truck works perfectly,there's no problem with it mechanically. Someone
else buys it and they go toensure it. Now it's only worth whatever
that salvage value or whatever they soldit for, unless they add the damage
done. But I'd be curious inthat scenario, Mark Marco, if they

(49:59):
act actually fixed the hail damage onthe salvage title, I still think they'da
have a problem even if they wentthrough and fixed forty grand worth of hail.
You're right, and so you know, because we do personal injury,
we run into this situation all thetime with the vehicles. Yeah, but
guess what what the only way you'llget this that that vehicle will be branded,

(50:22):
Yeah, salvage title is if thecarrier bought it. Oh okay.
In other words, if they theytotal it and they give you a check.
Yeah, they minus the salvage value. Yeah, right, and now
they have it. Well, no, no, you keep the vehicle.
Oh, I see what you're saying. That's kind of part of the deal.
It never gets branded a salvage titleeven though it was a total loss.

(50:43):
Then what would happen in that casethat same vehicle gets more hail damage
later they already know if it's adifferent insurance company, how do they even
know the hail damage was there?Matter? It could be the same insurance
company. Okay, you know youcollect the premiums. You know, when
there's a your insurance. When there'sa loss and it's not fraudulent, you
better pay or call Bethanelli Law firmbecause we love this guy has two hell

(51:09):
claims. His insurance premium is goingto be more than the price of the
repair. No doc, actually thedivate Matt. I'm getting them on though,
So hold on all right man?Okay, well you want me you
want me to finished, keep keepOkay. The Division of Insurance regulations say
that your rates do not go upfor a non at fault accident. Yes,

(51:30):
but the entire the entire region,if you will, can go up.
Because there's multiple hail storms all thetime, your rates can definitely still
go up. You know the firedon't fire huge. Yeah, just get
rid of you. Yeah. Imean everybody's homeowner's premium in Colorado is insane,

(51:50):
you know, next to double calland the roof. The roof claims
in Colorado have gotten to the pointwhere they're only paying actual cash value.
I mean it's getting to the pointwhere some insurance policies you really have no
insurance. This is on some perils. I want to challenge the insurance companies
because they're now saying, if youhave a thousand dollars deductible or on your
homeowners or whatever. They're saying thatdeductible on the roof is ten percent of

(52:15):
the value with the home. Yes, some policies, but when they signed
that policy, when they agree tothat policy, they're agreeing to that ten
percent. You mean no coverage,that means zero. I want to find
somebody that had a damage. Wehad one. We had a caller two
years ago. He had I thinkit was I don't even think it was

(52:37):
that high. I think it wasfour or five percent. It was over
a million dollar house, and hebasically had to come out of pocket sixty
thousand dollars well roof for a roofthat's forty or fifty grand. Basically,
that's no insurance and no coverage.I'm looking to I'm not interested in the
money on this issue, just topush it. Yeah, this is this

(52:59):
is wrong. As you're saying there'sno coverage, it's that means the coverage
is really not there. That meansthe coverage is alusory. Yeah, I
know it's not really charging. It'sonly for those perils though you're forgetting that
part. Generally it's only for windand hail, Yes, and their argument's
going to be they agreed to.Yeah, but it's the roof. Look
I'm not trying to stick up.I think it's crazy. Here's an example

(53:21):
of that. We had a caller listen to this. No one challenged
it. By the way, listen, that's why the insurers are all indoing
it now, because nobody's taking thiscans ups in the Supreme Court. There's
no one, there's no precedent.I get it. We had a guy
get hitting an old junker in Denver. His car is parked in front of
his house legally on the street.The car, the value of the car,
it's like an old Pinto or whateverit was. It was a listen

(53:44):
to this, yeah it was.It was five it was the car was
worth five hundred bucks. The guyhits them, Okay, they find them,
cops come out. He gets aticket for hitting them. The whole
bit, Man, do you otherguy's insurance company says, okay, we're
going to total it. It's fivehundred dollars. That's what the value of

(54:06):
the car is. Truly five hundreddollars. And the guy goes, well,
I want to buy it back.It only had like a dinner or
something in it and they said,okay, we'll sell it back to you
for five hundred dollars. So literally, the guy hits his car and his
choice is they'll give him five hundreddollars or or he can keep his car
and buy it back for five hundreddollars. Why I don't own a villa

(54:30):
in Spain because when people come intomy office with these kind of stories,
I take them on. There's nota lot of money there, right,
but it upsets me. And youknow so long that you want the cad
you like the Batman Jr. JimDan, Matt hold On. I really
do want to get compass on becausea lot of people got nailed with hal

(54:54):
yesterday. And then Marco. Whenwe get freed up a little, well,
we've got a couple things where goingto talk to Mark about a business
opportunity. If you own a restaurantor a gas station, it's got to
do with solar. It's really cool. And on top of that, I
want you to think about this Marco. Bad faith, bad faith. My

(55:15):
favorite type ofication treble damage is yes, and I just I want to leave
you with that whole time. Okay, go with a sure thing. Denver's
best roofer Excel roofing dot com.You don't pay a cent until you're content.

(55:36):
Time for an insurance checkup free,no obligation. In comparison, call
Compass Insurance paying too much your coverageat dozens of insurance companies find out now
three O three seven to seven toone help. You'll think you're his only
customer when you choose Frank durand thereal estate Man dot com to list your
home with Remax Alliance three oh threenine two zero sixteen twenty two. All

(56:00):
right, three seven one three eighttwo five five. Guess who just emailed
me? Suzanne? Who was thatnick yutzy? He texted me as well?
Isn't that funny? Miss him?Yeah? I do miss him?
He was a I know why hetexted too. He's probably the best uh
hail damage what you call a dentlessguy ever. But unfortunately his wife had

(56:23):
cancer. Did she pass away?I hate to even ask that she did
much. She passed away a whileback. So they were, uh,
well, you know, they weredealing with life, sad thing. But
he just reached out. I'm sureI wonder if he's back here. I'll
I'll kind of quiz you later onit if you're looking at it all right,
three oh three seven one three Atwo five five. I have one
of our folks on from Compass Insurance. We kind of already want to know

(56:46):
the answer, but I want toget a little more. I want to
really talk policies in general. Jeremy, really quick. So, Jeremy,
if you had hail damage this yearon your call, let's just talk cars
right now, and you go outand get paintless dent repair and they make
it look brand new, and it'stwenty grand worth of damage. Okay,

(57:08):
probably happens quite a bit, right, sure, yeah, absolutely, I
mean it's twenty crazy these days.Or no, no, no, that's
what I thought. So you getit repaired. Everything's good, you know,
no trickery, you don't put themoney in your pocket. And let's
say, for argument's sake, fourdays later, four days later, there's

(57:30):
another hell storm and you got anothertwenty granded damage. Okay, you go
out, you get it fixed.Everything goes Now a year later, it
happens again. I guess it reallydoesn't matter how many times it happens.
The question is does the vehicle everdiminish even though every time it was fixed
properly. It's still going to showthis thing at sixty grand worth of damage

(57:52):
in a year. Does it everdiminish from there? I mean, I
typically no. Well, I meanyou can never really say what a buyer
is gonna feel. That's true.That's the hard part in giving any kind
of definitive answer. But as faras the insurance claim, so this is
Matt's question. Matt had twelve grand. I'll bring that up. Matt had

(58:15):
twelve grand worth of damage last year. He got nailed last night. He
wants to make sure that they don'tcare about last year. He did have
it paid and it was all fixedand everything's good. He'll have no problem
this year. No, Matt,do you have another question? That's pretty
much it. I just want tomake sure it wasn't just going down in

(58:37):
value after getting it done, andif they were going to take that doration
total loss. Yeah. The thingthat it is funny when we talk about
that diminish value. It's one ofthose strange things like if I went to
look at a car and I sawthere was that much hail damage over a
period of time, Honestly, Idon't know if I'd have it checked out

(59:00):
bother me. If there was twocars, one had two claims of hail
damage that were you know, tento twenty thousand, and the other it
never had anything and look good.I'd buy the one that looked good,
wouldn't you, mate? But there'snot a damn thing you can do about
it. You can't go after yourinsurance company for diminished value, at least
not in this state. So butthat's about it. Hey man, I

(59:22):
do appreciate your call, Matt.That'll be one line open, three oh
three seven one three eight two fivefive jeremy. One other question for you
that came up. Can they raiseyour rates for something like that and or
cancel you? And here I'll putit in two two questions. One,
your car gets held on twice likeMatt's. Can they say, okay,

(59:44):
well we're gonna go ahead and raiseyour rates right now, we're not seeing
any companies raisor no, no,wait, that's that's not my question.
Can they raise your rates? Oh, that's what I was gonna say.
Absolutely, At any time they candecide that they're going to start charging for
comp claims. Okay, So whilethey're not right now, that can change.

(01:00:07):
Would it have to be in thepolicy you have now, No,
it could take effect at renewal.Okay, so they can raise your rates
even if you had a complaim butright now, no one's really doing it
in Colorado. How about on homes? Are they doing it in Colorado on
homes? Oh yeah, absolutely,not only raising rates, but it's actually

(01:00:30):
a big eliability issue. Most ofare com pretty forgetting with weather related claims
right now. Yeah, by thatcoupled with another claim could cause an issue.
And you know, I mean,if you have a need to replace
your roof, then you're going tohave to do that, or if you
have twenty thousand damage, obviously you'regoing to use your insurance to do that.

(01:00:52):
Yeah, of course something to beaware of. But I wonder how
many people. I wonder how manypeople out there right now that when they
got that renewal in the last saysix months from their homeowners and didn't even
look at it, but they signedoff and accepted it. I wonder how
many people have actual cash value nowon wind and hail perils and just way

(01:01:15):
or a percentile like Marco was talkingabout, where you know, if you're
dwelling is a million dollars and yougot a four percent my god, you
have a forty thousand dollars deductible forinsurance, which is arguably no insurance.
How many people do you think areout there right now that think if they
got hail damage, their coverag jeremy. But really their deductible is so high,

(01:01:37):
you know they're going to at leasthave to come out of pocket ten
to twenty grand. It's a goodamount. I mean, I think we
catch even when I'm running clothes orany of us, and we pointed out
to people. Some of them areaware of it, and that's you know,
what they chose, But most ofthem have no idea that they have
actual cash value currently. And that'sthe hard part is we're quoting a replacement

(01:02:00):
cost policy. Yeah, of course. Wait, it gets harder to find
a really good saving at least onthe front end. But if you're low,
yeah, you get hit on theback end with that damage. I
mean, all that money you savedcould come out of your pocket tenfold.
I mean, it's really that nutly. Hold on a second. I'm gonna
put you on hold if you can, because there's some people on with insurance

(01:02:22):
questions. I don't know which directionthey're going to go, so hold if
you can. But anybody out there, if you have not looked at your
deck page in a while, youwant to make sure you don't have an
ACV policy unless if you know whatyou're getting into. But that means actual
cash value. If you have atwenty year shingle and it's nineteen years old
and you got hit with hell yesterdayand there's hal damage, well, if

(01:02:44):
that roof costs twenty grand, nineteenthousand of it's what you're coming out of
pocket on an ACV. Because yourroof almost lived through its entire life expectancy.
You got to really watch that.Then those other ones, those sneaky
deductibles Marco was talking about that they'rereally crazy because you got a million,
two million dollar house with a threepercent a three to ten percent price on

(01:03:09):
top of whatever you're paying in premiums. You got to pay a three percent
to get that roof fix of thevalue of your home, so you could
be sixty seventy grand out of pocketand the roof isn't going to cost that
much. So once again, arguablyno damage or no coverage, Dan,
what's going on with you? Well, I'm more to be pitied. It

(01:03:30):
all me in I have to finda new homeowner's policy because safe goes ripping
us off, and need a betterpolicy for my truck. And I have
a commercial piece of property that Irent out to other people, and I
have to find a policy for ittoo. All right, hold on a
second three oh three seven one threeeight two five to five, Jim,
I promise I'll take your comment afterthis as well, and then if Jeremy

(01:03:52):
can hang on, that would begreat for Dan. One nine on the
enjoy free Martino, Go with asure thing Denver's best roofer Excel Roofing dot
com. You don't pass cent untilyou're content. Time for an insurance check
up free no obligation comparison call CompassInsurance paying too much your coverage at dozens

(01:04:15):
of insurance companies find out now threeo three seven seven to one. Help.
You'll think you're his only customer whenyou choose Frank durand the real estate
Man dot com to list your homewith Remax Alliance three oh three nine two
zero sixteen twenty two. All right, three oh three seven one three eight
two five five three oh three Martino, don't forget. You can hear us

(01:04:36):
talk. We were going down alittle bit of memory lane during that last
break of is Shannon and I talkingabout old co hosts. It's amazing how
many people we've known in this businessat well, there's actually been a bunch
to have committed suicide. It's unbelievable. More than it's really remarkable. And
then a bunch ofest placed to work. Yeah, and then a bunch of

(01:04:58):
people have just of course die.It's really crazy. But we were talking
about one guy in particular. I'mnot going to go into it on the
air, but my whole point wasif you go to YouTube dot com,
type in Troubleshooter Network, you canwatch and listen to us at any time.
A lot of people actually listen andwatch the show that way. All
the archive shows are up there.As soon as we're done recording, they

(01:05:19):
appear up there once again. Justtype in Troubleshooter Network on YouTube. Now
I think we left off with Dan. Did Dan have that question Dan you
were looking for. I'm going tobring up both of you, So I'm
going to lock Dan in and lockJeremy and Dan. Your question was safe
co is dropping you? Is thatcorrect? Or? He said they're ripping

(01:05:40):
you up a lot. They raisedit a lot, So I'm looking for
another one. I want to getanother policy for my truck. Yeah,
just because they're seem high and Ihave a commercial piece of property that I
rent out to other people, Ineed a policy on it. The main
thing I'm wondering is how much informationcan I safely give these people? Give
who? What? People? Man? What? People? Insurance, the

(01:06:01):
insurance seller. They're they're asking mefor everything but the size of my underwear.
I just we're not real comfortable givingthem all of this personal information.
But I don't even know if I'mgonna do business with them. You know,
that's Jeremy. What is okay?So he said commercial property, but
he also has let's just say homeand auto. So hold on, hold

(01:06:23):
on, Dan, So, Jeremy, that's a good question. It does
seem like you're getting a rectal examinationwhen you call up to get an insurance
quote. Now, so what whatWhat is the basic information you guys asked
for. We're gonna need name,data, birth, address, social drivers
in the house. We don't needa solid security number. What does the

(01:06:45):
clue report activate on the data birthor how does the clue report come up?
Yeah, name data, birth andaddress Okay, you can get that,
Dan. That's normal these days,man. I mean I think if
you order food on the McDonald's app, you give them more than that.
I don't know about that read athome, but it's just disturbing. I've

(01:07:09):
had so many of them ask forso much person. Yeah, but that's
that's all they're gonna ask you overa compass. Listen, Man, I've
been using these guys forever forever.I mean, coming up on ten plus
years. I guess that's not forever, but it's a long damn time.
Well, give me a number forthem, and then i'll person County.
I'll call them. Yeah, itcan be anywhere in Colorado. They do
Wyoming, they do it. Theyhelp my. They just do everything for

(01:07:30):
us three oh three nine nine sixnine thousand. The other thing they do
what a lot of these other brokersdon't do. They do all that commercial
stuff too. Man, talk aboutthat rental property, Jeremy. How many
different providers we know you have dependingon home or car. You got thirty
plus that you guys like or whateverit is. But how about when it
comes to a commercial building. Sayso, Dan, you rented out what's

(01:07:54):
done in the building? Three eighth. So it goes to a plumber.
I got it up Lions repair guyand got it. Two people actually just
use it to store their big toys. What is kind what kind of insurance
is that, Jeremy, Usually that'sgoing to be a lesser's risk policy.
Okay, and yeah we have youknow, the market's crazy right now,

(01:08:15):
so depending on what you know thetenants are, yeh dictates how many markets
we have. But yeah, Imean that's something our commercial team does a
lot of it. And then howabout I remember when we actually had employees
here at the Troubleshooter Network, likeI don't know, fifteen years ago,
and we and the only reason wedid is because we just we didn't have

(01:08:39):
a good accountant at the time.I'll leave it that way. We probably
shouldn't have, but we had tohave Workmen's Comp for a couple people.
And I remember, just from mygoodyear days when I had fifty employees,
Pinnacle was kind of the only gamein town, and everything was Pinnacle.
But in this particular case, whenI shopped with you are Workmen's Comp for

(01:09:01):
TSN, you actually found a cheaperone, and you guys told me the
reason Pinnacle wasn't cheaper. Is someof the companies, depending on what industry
coded is, can be a lotless than Pinnacle, And that was astounding.
I didn't know. I've owned somany businesses over the years, and
everyone in Colorado, I honest toGod, thought Pinnacle was the only place

(01:09:23):
to use. But that's not true. In some industries, they might be
the only one that give you agood rate. But it's doesn't like farmers
even in all state and some ofthese ones that we don't even like,
do they sell stuff like that aswell? Or no, I think some
of them do have. It's crazy, kind of hit a nail on the
head. It is very industry specific. So Pinnacle's kind of the catch all.

(01:09:46):
They're the ketch all where they'll doit, you know. All right,
So listen, man, here's thebottom line. Jeremy, I really
appreciate you guys coming on, andwe might end up calling you back.
You know how this show goes.You take one, you get one hundred
plus the hailstorms yesterday. But listenthe Insurance Help Center dot com or just
simply go to call three oh threenine nine six nine thousand. Three oh

(01:10:11):
three nine nine six nine thousand greatguys. Hey, listen, we got
a lot coming up. We're gonnatalk to Marco Bendinelli. We're gonna talk
to Mark Conkle. We're gonna getthis in rowan go with a sure thing
Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're
contenth time for an insurance check upfree, no obligation. In comparison,

(01:10:33):
call Compass Insurance paying too much yourcoverage at dozens of insurance companies find out
now three oh three seven seven toone help. You'll think you're his only
customer when you choose Frank durand thereal estate Man dot com to list your
home with Remax Alliance three oh threenine two zero sixteen twenty two rift.

(01:11:00):
So you don't help, you comerunning just as fast as we can.
Show the shoot is gonna help comingman. This is the Troubleshooter Show.
No Tom Martinez, welcome, Welcometo the show. The only show.
But it's how we're here to solveyour problems. We're here to help you

(01:11:21):
out. We're trying to recoup moneyfrom me if you've been ripped off.
We like helping people. That's whatwe do over three hundred million dollars.
Three hundred million dollars. Think aboutthat in exchanges and refunds and cash and
everything else. It's an incredible number. Tom has done over forty five years

(01:11:41):
right here in Denver. You realizehe is the longest person on the radio
with the same show in the country. Now, Pat Sayjack, I got
this wrong. The other day wasPat Sayjack hosted the longest running game show
in the country and retired. Ithink it was last Friday. At least

(01:12:02):
the last episode played forty one years. I didn't even know that show was
around that long, forty one years. Incredible. Marco Bendinelli had just heard,
also in studio, my friend atpro Bid Energy, Mark Cunkle.
How are you Mark doing great?How are you doing? Doing pretty good
fun show today? Yeah, weare. We're bouncing stuff. What I

(01:12:23):
really like doing is getting good informationout there. That's why I like people
on our referral list. Honest togod, I just do now. Jim,
I told you i'd come to yournext so I will. But then
Lacey, she's got an issue withthe police, and how they responded.
I don't know if it was toher or to whom in Colorado Springs.

(01:12:43):
But we're going to get to thatpretty quick. Hey, Jim, what's
going on with you? By theway, three oh three seven one three
eight two five five two open lines, Good time to get through. You've
been ripped off. You need somehelp. Three zero three Martino, three
zero three Martino, Go ahead,Jim. Actually it's Jay. Oh,
I'm sorry, Jay, Kelly,Kelly, that's right, Kelly, what

(01:13:05):
Kelly? I think you should resignat this point. Okay, well wait
a minute, No, not today. No, his name was Jay,
not Jim. I'm done. Ifit starts with J doesn't mean it can
be anything. It could be John, Joshua. Go ahead. Jay.
You can call me Ray, oryou can call me Jay. Okay,

(01:13:26):
Jay, I'll go with your name. Go ahead, sir. All right,
that's great. Uh. Something thatI thought maybe it should be touched
on with the insurance stuff with automobilesis once they totally even if you keep
the title and they don't do anythingbut just deduct that from your check your
your card number, you've been numbergoes into a database as a total YEP,

(01:13:47):
and then you're not you're not ableto get comprehensive on it again.
So you're not going to be ableto buy the insurance, first of all,
and it's not going to get anotherweek total. We've had callers check
JA. We've had callers that havemade pretty much that same mistake. One
of them I can think of thevehicle was actually totally it wasn't for Hale.

(01:14:08):
It's because it was in a reallybad accident. They bought it back
from the insurance company. They wentthrough all the you know, the restoration
and spending money to fix it andall that stuff, and then what happened.
What happened is he ensured it.It got totaled again or he totally
ran into a tree, I don'texactly remember. And they would not give

(01:14:30):
him the value of that car ifit did not have that salvage title.
Right, And here's another problem thata consumer has to watch for if it's
been totaled. But they never relinquishedthe car. They kept it. The
paper title they have does not sayanything on it because it was never it's
not branded and they're turned over.So you're sitting there buying a car from

(01:14:53):
someone. If they don't, it'sagainst the lob. No. They they
wouldn't know until they went and registeredit. Then when they got the new
type, they'd see the brand onit, and it becomes a heck of
a hassle. What business are youin, man? Might be remodels and
oh okay, so nothing to dowith insurance or anything like that. No,
have you lived through those Have youlived through one of those situations?

(01:15:16):
You know what? I'm kind ofthe Tomartino of my group of friends.
I help everybody with everything. Okay, just who I am? That can
be dangerous. I call your showa lot and help all right, j
Hey, I appreciate the call.In the comment, man, we have
had people in that predicament, nodoubt about it. Go ahead, Doc,

(01:15:36):
I see approach. I just wantedto ask my I thought I could
fill a mister Rogers and ask Jimif he'll be my friend if he helps
everybody. That's true. Yeah,that's kind of I think Tom. He
just made me think of Tom ina way. So Tom got ripped off
on a car deal when he wasin college. That was his first,

(01:16:00):
uh kind of rip off someone.And I'll have to ask him about it
because I haven't heard the story ina while, But he literally got ripped
off by a car deal in college. Or on his way to college.
And I think it was a womanthat ripped him off, and he got
a job at I want to seea newspaper. I hate when I'm talking
for someone else, but it's interesting. And he was writing columns, like

(01:16:23):
a troubleshooting column or something how notto get ripped off. And I think
really his whole career doing this startedover, you know, in high school
or in college with this car deal. But I'm sure someone can call him
up and ask him. Go ahead, Marco, Well, I was gonna
say, or he called the BendinelliLaw firm and then and then we made
it right for him. Man,just these plugs. See you see you're

(01:16:45):
not learning anything over there, Markwith uh, yeah, I just it's
kind of funny. I well,I don't know. I think I want
Mark Major to say it because he'sso good at advertising. Jean Fuller is
going to be sitting there tomorrow likehe's gonna double triple whatever you're doing.
I like John, and I recommendthat he calls me if he's in a

(01:17:06):
car accident. No, okay,someone gets kapitalist in the building. You
know what would be funny? Canyou imagine this dragon imagine this, Dan
Marco and Fuller and me. Firstof all, all you would hear on

(01:17:30):
the radio is this. You'd havefourteen conversations going on and not one damn
thing getting done. Right If whathappens when attorneys get around here, if
Mark's talking, no lawyer can geta word in edge last to my whole
defense, they just finally say,I forget it, get out of here,
all right? This one sounds reallyserious, Lacy. What is going

(01:17:51):
on with you? Would I haveup on my screen? Sounds horrible?
It says something with the police response. Did they not respond? Did they
respond? What is the situation?Lacey? Well, it actually kind of
happened twice. So my car wasstolen and fountains, So that happened fountain

(01:18:11):
and not the spring. The otherone happened in the spring. And I
had, you know, some somestuff in my car jump box and things
like that, and the person thatpossibly stole my car was selling my things
on marketplace. Oh my goodness,you saw your own stuff? Yeah?

(01:18:34):
Absolutely, And I mean I knewit was mine because you know, for
one, it's my stuff. Butwhy would you now that's a good no,
no, no no, But youjust asked a good question that I'm
going to ask. Now, howdid you know it was your stuff?
You said it jump box. Idon't think unless if it was engraved with
your name, how do you knowit was your stuff? Or how would

(01:18:56):
the police know it was your stuff? Well, that's the exactly what they
asked me. They said, Uh, oh, I'm losing my name on
it. So your name was onit. I don't know my name was
not on Oh, I'm sorry,of course it wasn't. I mean,
you're going in and out on yourphone. So so what ultimately happened?

(01:19:16):
You called up the police, theColorado Springs police, and said, hey,
I see my stuff being sold,and they didn't do anything about it.
Is that where this is going?Correct? Did they do anything about
it? Did they try to respondto it at all? No? The
detective told me and said, well, you didn't write your name on it.

(01:19:38):
There's no proof of it's your stuff, so we're not going to help
you. Tell me what stuff itwas besides the jump box, what other
stuff? Expensive? Sunglasses? Ido stitch fix and so I had just
went to the post office and pickedup my stitch pitch box and it was

(01:19:58):
all taped up and news. Itwas that the jump box expensive sunglasses.
Everything's expensive. Yeah, that sucks. And they were all like in the
same on the same I don't knowhow marketplace works. Are like all on
the same ad everything, Yeah,the same person. Did you reach out?
Here's what I would have done.I would have reached out and said,

(01:20:19):
I'm interested, where can we meet? I thought about it, but
I got scared. Is it stillup there now? Is it still up
now? It's down? That wouldbe perfect to do tomorrow, Honest to
goodness, Gosh, everything was sold. Yeah, it's sold and gone.
Man, Yeah, that sucks.I don't know what police are supposed to

(01:20:42):
do these days though, Honest togoodness, I don't even know how.
I don't know what they could doby simply a Facebook marketplace. So what
do you think, Marco? Honestly, just you're firmed us a little,
you know, criminal defense and stuffas well. So what what would you
expect the police to do in that? First of all, I guess the

(01:21:02):
person that didn't own the stuff wasprobably giving a deal. I'm sure,
okay that was that was like alittle off color joke, But anyway,
I think the detective should have donesomething you know, I mean, I
mean, if they're overwhelmed, they'reinvestigating violent crimes, you know, obviously
it's going to take some kind ofprecedents, right, but while this may

(01:21:25):
be things of smaller value, yeah, it was still there was an auto
theft. You know, this isdree and they should have investigated it.
Well, okay, well the autotheft, but that's not what she's talking.
Well hold on are you? Areyou saying whatever happened to the car?
Was it recovered? Yes, andthat's a whole other story. Yeah,

(01:21:46):
but but hold on, hold on, I just hold on, Lacy,
seriously, I just want to finishwith Marco because I you know,
what can I say has nothing todo with the car. At this point,
she is saying, after she gother car back, these items are
on eBay. She knows they werestolen. But if I called the police
up right now and had a Michelintire for sale on eBay and someone's trying

(01:22:09):
to buy it or something, that'san inside joke. But anyhow, if
that happened, how would the police. I'd love for a police officer to
call I call up and go,hey, I see my tire on eBay
for sale that someone stole off mycar for one hundred bucks? What would
I expect them to do? This? Young lady sounds pretty competent, incredible,

(01:22:29):
And if if I think she iscircumstantial evidence, you know what I
mean? You know, you getthe car back, but you got the
you know you got the xbox thatwas in the car. Did you get
insurance money? By the way,did you at least get Did you have
coverage on your items in the car? I'm not sure. I only had

(01:22:50):
uh partial coverage? You only hadliability. Do you do you own a
house? Do you have good questionmark? You know? Do you have
homeowners or no? No? Howabout renders insurance? Not at the time,
it sucks, she just got rippedoff. The bottom line, I
was hoping, honestly that the adwas still up. How we could have

(01:23:11):
helped you out in this scenario isgo meet him and get your stuff back.
If we can prove it your stuff, maybe we could do the job
of the Colorado Springs detectives. Yeah. I can go. I can really
go either way. I don't knowhow busy they are down there. I
just have no idea. I justdon't know on that. But Lacy just
out of curiosity. What was thepart with the car real quick? You

(01:23:32):
said, that's a whole nother story. What was it? I mean,
I just had to pay to getmy car out of tow, and then
it was on the stuff because theygot sh and I had to pay for
the damage. I know, youget your car gets stolen, you got
to pay. You didn't have Youshould have had the coverage and you wouldn't
have had to. But it is. It really does suck. I think

(01:23:53):
Denver. I think Denver. Ifthe car's stolen and impounded in Denver by
the police, I don't think youhave to pay to get your own car
in Denver. You did have topay. I didn't know that. Not
only that's today because a lot ofthis closed on Caesar Chef's Day, so
I could I've doubled it all right, Hey, lazy, I'm sorry.

(01:24:16):
There's not much we're gonna be ableto help you with there. If it
was still up for sale, Ihad some great ideas, but it's gone.
Did the guy have a phone numberor any information? I I don't
remember what all information he had up. I screenshoted everything and I sent it
to the detective. Why don't yousend that to us as well. Okay,

(01:24:39):
send that to us. These arethe little kind of things I like.
I mean, really, I'd likedigging into. We have a lot
of listeners in Colorado Springs. Holdon three O three seven one three A
two five five. Make sure wehave her number. I would love to
track down some dirt bag like that. Did stole that? But let's say
you do show up, what doyou possibly do? What do you possibly

(01:25:00):
do well? I mean, youknow, if the guy got the stuff
that was in the car. No, But I'm saying you show up and
actually get a cop and get outthere to try to get your stuff back.
It's gonna be he said. Shesaid, how would you possibly prove
it? I'm not looking at tryingto get the stuff back. I think
there's a bigger fish to fry.Well, there's definitely get this stuff the
thief. Where did you find Didyou find this on the side of the

(01:25:23):
road? All right, hold on, I gotta break everybody. Hang tight.
Go with a sure thing Denver's Bestroofer Excel roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,
no obligation in comparison call Compass Insurancepaying too much your coverage at dozens

(01:25:47):
of insurance companies. Find out nowthree O three seven to seven to one
help. You'll think you're his onlycustomer when you choose Frank durand the real
estate Man dot com to list yourhome with Remax Alliance three oh three nine
two zero sixteen twenty two. Allright, three oh three seven one three

(01:26:08):
eight two five five. You've beenripped off taking advantage of this is the
show for you. We got oneline open three zero three Martino. I
always stress this couple things. Onehelp at troubleshooter dot com. You can
email us anytime you'd You'll be shockedhow quick you might get a response.
I'm not gonna say it's instant,but there's a lot of times I'll be
out at dinner and we'll get somethingcoming in and I'll either call you back

(01:26:30):
or text you whatever it is.You got help at troubleshooter dot com.
You got three oh three Martino.That number works on and off the air.
When we're here, it comes herewhen we're not here. You can
leave a message or someone will answerit and try to help you. Three
zero three Martino. The other thingI want to bring up real quick is
I forgot the other thing. Ohno, no, no, YouTube dot

(01:26:51):
com. If you go to YouTube, type in Troubleshooter Network, you can
see the entire show, all fourhours of it. You can see it,
hear it, and then during thecommercial breaks, Hey Dragon, I
had someone say you're not bringing commercialbreaks up? Is that by design or
what happened there? Do you know? Yeah, we're all good. I
don't know what the problem is.Okay, we'll look at that over the

(01:27:13):
break if this is an issue andtry to get that. But while you're
listening to the show, you canhear us talk kind of off air.
It's kind of behind the scenes,if you will. Now, I did
want to discuss real quick, badfaith. Marco Bendinelli in studio. He's
gonna leave, He's got to picksomebody up at the airport. Well,
that's a long drive for you,man, Evergreen to the airport. I

(01:27:35):
mean DIA's like Kansas, Evergreen's likewinter Park. That's a long drive.
You know, you know, lasttime you're for me. Last time I
saw Marco was probably Suzanne and Iwent up to meet him at his house.
Probably what was that Suzanne two weeksago, A couple of weeks ago.

(01:27:55):
It was a lot of fun.So two weeks ago, we're we're
headed up there. We get aphone call from Marco. Marco's on the
side of I seventy. He hada blowout. He had a blowout on
his tire. And when I sayhe had a blowout, you couldn't believe
this thing. It did damage,Like the tire came off, it hit
something so hard, his gas gastank cover. You know how you got

(01:28:17):
to pop it open to put gasin it. It was gone. The
car it probably needs a bumper easilyand needs all this. So I started
digging into it. I said,didn't that didn't that light come on?
That light on that fancy car yougot, didn't that light come on?
He goes, No, I hadrun flats. I had run flat tires.
I said, well, you can'trun run flats for a week.
Run flats are good for, like, you know, thirty forty days.

(01:28:40):
I was in the tire business forever. You're making a lot of assumptions.
Mark, that's almost saying he's goingto the airport to pick up a tire
from the bed. Now listen,that's where I'm going to come to the
next set in the back of hiscar. So at this point, Susanna
and I give him a ride.But at this point, guess what's in
the back of his car, Noteven in the trunk, just in the
backseat of his car. You readya tire? Now, I go,

(01:29:02):
wait a minute, You've got atire in your seat. But you've been
running on this run flat for awhile. What's going on here? Well,
he ordered the tire from eBay andthe tire showed up, and now
Marko's dying over here. So sohe gets a tire from eBay and it

(01:29:24):
shows up, but he has ablowout it to very last minute. It's
nice that you've got friends like Susanand I to help you in those kind
of circumstances. That's what I wantto say. There are some lawyers that
know which end of the screwdriver holed, yes, and some of us,
you know, do things to savemoney and then and then donate the extra

(01:29:46):
money to you know, wonderful causesto charity. When is the last time,
uh, when is the last timeyou actually bought a tire not on
eBay? Mark I don't like this. These questions. I'm usually you know,
the questions I asked, the questions, you provide the answer. Let's

(01:30:06):
get serious for a second. Badfaith a lot of people. Let's take
a homeowner's claim. They think theyhave a claim, whatever it is,
doesn't matter. Insurance company just putsup roadblock after roadblock after roadblock. What
happens from there? What can someonedo? They simply say you have no
damage, or they say you didn'thave the right coverage. If someone finds

(01:30:30):
himself in that position, what canyou guys do at Bend and Ellie Law?
You know, like, for example, I'm reviewing a letter the other
day. Right guy has a legitimateclaim, got a million dollars worth of
uninsured under insured motors coverage. Rightand this carrier you know, I'm not

(01:30:51):
going to say the name, butyou know, maybe you're in good hands,
got maybe you're a good neighbor,got in the but anyway, maybe
you're uh, you know, underthe umbrella. But anyway, you know,
they write this five page letter,not to me, because they wrote
it to the insured prior to themhiring me. And they wrote this five

(01:31:14):
page letter quoting all these parts ofthe policy without saying how they applied,
you know, to uh to exicalpay coverage, or to say this guy
had no coverage and you know what, he had a million bucks in coverage.
Yes, and you know, theythis is not unusual. And you
know what I usually have to tellfolks is they're like, oh, I've

(01:31:35):
been with this insurance company for twentyyears. I want they don't care.
They insurance companies are not your friend. So you know, most of the
time, if you have someone callyou like that and they truly have damages,
what's the first thing you do?So well, I mean, I
investigate the loss. And the standardthat I have to prove is that the

(01:31:59):
carry unreasonably delayed or unreasonably denied aclaim, and there is such you know,
I was on a state wide committeefor a couple of years teaching other
lawyers how to do this stuff.And you know, this is maybe it's
not my most lucrative area of practice, but it is one of the most

(01:32:20):
rewarding because you're stipping into demand.Well, and these people are just getting
screwed. I mean, I don'tknow if I could say screwed on you.
You know, these people are gettingthe shaft, and you know,
and and and in some ways,the insurance companies like the modern day mafia
with a necktie. You know,I had safe Co deny a homeowner's claim

(01:32:45):
on Susanna, and I probably eightmonths ago. Now, first thing I
did was hire a what do youcall it, loosely, no, no,
no, no, no no,a public a gester. I can't
believe our focus. So he startedjust representing us, and they all of
a sudden decided. But it's amazinghow an insurance company will tell their customer,

(01:33:06):
the insured, forget it, we'renot going to do anything. But
then you bring somebody else in andI got something done. But let's say
they didn't do anything with Matt.He was my public adjusture. My understanding
is you can get trouble damages aswell. Yeah, it's the statute.
It's in Title ten and attorney fees. Yes, it's in Title ten.

(01:33:27):
It's ten to three, eleven fifteenand eleven sixteen. And you know we
know it well. We litigate thosecases regularly. And so if anyone's out
there that feels that it's getting theshaft from an insurance company, including health
insurance, yeah wow, I didn'teven think of that. Yes, you
know that we're all the same waydenial of coverage. Yes, it applies

(01:33:49):
to all policies written in the stateof Colorado. And you know, we're
insurance experts at my firm. Imean, we do catastrophe for injuries.
We do all kind of you know, any personal injury. You know,
we do bad drugs, we doall kinds of stuff, you know,
wrongful death. Uh. You know, we've been practicing. You know,

(01:34:10):
I've been practicing for thirty years now, Yeah, I know, And so
we have become proficient in all areasof litigation. And I was on a
statewide committee and taught all of thisstuff to younger lawyers. And but I
am happy that tap people, evenif it's not the most profitable case sometimes

(01:34:30):
or even if you have to bethe honest one and tell them there's probably
nothing there. I mean, youdon't mind giving the advice. I don't
most of the time, though,when people feel like they've been wronged by
their insurance company. Oh yeah,where there's smoke, there's fire. His
number is easy too for folks outthere. In fact, I have no
idea how you got this number.One eight hundred attorney. Can you believe

(01:34:50):
that'd be? Like you Mark havingone eight hundred solar I turned my new
mark major. Yeah, all right, I know you got to leave,
Marcos. It's my pleasure, youknow, it's always a pleasure to be
done here in a year and no, and I heard you talk about Tom.

(01:35:11):
Yes, it's amazing that he's thelongest in the country, in the
country, in the country. Listen. He has helped so many people.
It's one hundred million easy. Youknow. I joke around a lot,
but you guys really do a goodjob. Thank you. We like that.
Uh, people of Colorado and allover the country. Actually, I
guess are you know benefit from yourguys diligence and expertise. I appreciate it

(01:35:35):
on behalf of consumers everywhere. Ithank you and Tom, You're welcome,
and if I ever need a tire, I'll have you a bit back.
All the time after that glowing marks. Yeah, the other people called something
offse but thank you, Marcos,seriously, I appreciate that. You're very
welcome. Thanks for having me.You got it man. Three oh three

(01:35:56):
seven one three A two five five. Melissa, hold up, you'll be
on right after the go with asure thing. Denver's best roofer Excel roofing
dot com. You don't pay acent until you're content. Time for an
insurance checkup free, no obligation comparisoncall Compass Insurance paying too much your coverage

(01:36:20):
at dozens of insurance companies find outnow three oh three seven to seven to
one help. You'll think you're hisonly customer when you choose Frank durand the
real estate Man dot com to listyour home with Remax Alliance three oh three
nine two zero sixteen twenty two.All right, three o three seven one
three eight two five five. WhenI tell you about this solar deal coming

(01:36:42):
up, it's got nothing to dowith your house. We'll talk about that
a little bit. But if you'vegot a commercial property, like a restaurant
or a gas station, uh,Probit Energy. They started a new relationship
with this company where you can basicallyput these superchargers and share in the profits
and other stuff like that. We'regonna dig into that and how to figure
out if it's right for you,how much money you can make off of

(01:37:03):
it. We're going to do thatafter either the next break or the beginning
of next hour and just stop solarin general, just for a few minutes
in and out. But if youhave any solar questions whatsoever, these guys
that probid can answer them. AndMark's here with me right now. Now,
Melissa, you've been holding a while. What's going on with this camper?

(01:37:23):
So we purchased a truck camper thatslided into the truck bed. Yeah,
those are cool. Yeah, atthe end of May last year,
and it was through Arby's dot com, which is actually Camping World. Oh
that's interesting. Yeah, they wentback and forth through changing their name and
now they're back to Camping World.Is it brand new? Was this when

(01:37:45):
you bought it in May? Wasit brand new or used? Yes,
they told us it was brand new. It was it twenty twenty two,
and we purchased it at the endof May last year. Okay, we
went out total between June and October. How much was it? I believe
it was thirty eight thousand, Soyou got thirty eight grand in this you

(01:38:06):
bought it in May. So what'sgoing on now? And then I'll fill
in the gaps. What's happening thissecond? So right now, it had
to go back to the factory becausethere was a structural failure. It was
set to go in for repair.For just a little bubble on one of
the walls, and when we tookit in there was actually cracks all over

(01:38:26):
the entire camper. It had beensitting since October when we winterized it,
so it hadn't been touched, hadn'tbeen moved on a flat surface. And
so we took it back to CampingWorld and had them take a look at
it, and they told us thatit had structural failure and they shipped it
off. They shipped it off.Who's the manufacturer? Lance? So Lance

(01:38:48):
has it now that you know of? No, actually, Lance took it
back. They've had it since thebeginning of February and they repaired the crucks
instead of replacing the wall. Okay, so they shipped it back to us.
It's here at Camping World. Wewent to go and pick it up
to take a look at it lastweek, but the jecks weren't working,

(01:39:10):
Oh my god, on to ourtrucks to even pick it up. And
while we were looking it over,you can still see the line where the
biggest crack was. So they filledit. They just did some kind of
body work, I guess, insteadof replacing the wall, which they should
have done. And we found outthat it was all due to a faulty

(01:39:30):
repair done at the factory before theyeven sent it to Camping World to sell
off to anybody. So Camping Worldat this point it's at Camping World,
I assume here in Colorado, andCamping World at this point has communicated with
Lance again, what's going on?Or no? No, forget about forget
about the manufacturer for a second.What is what is Camping World telling you

(01:39:54):
right now? Like if we calledthem today, I haven't been able to
get in touch with them. Wedropped or we were there on Wednesday night
trying to pick it up. Wecouldn't pick it up. So they were
supposed to find out what was goingon with the Jackson let me know in
the meantime, I was going toget in touch with Lance. This morning.
I've sent an email and I've calledCamping World and I've got no response

(01:40:16):
to even find out what's going onwith the Jacks. Hold on, I
got to listen. I'm sorry,let me take this break. I've got
some ideas. Just hold on,hold on, I've got some good ideas.
Actually, I am so sick andtired. And it's not just Lance.
A lot of these manufacturers. Theyjust ship stuff out of the factory.
They shouldn't. I don't even knowwhy. I've seen forest rivers,

(01:40:39):
we've had calls on everything. Butthen what gets me is it's the double
day. Now you've got the dealershipselling the product. This one's a little
extreme because of the problem. Ithad to go back to the factory,
which is nuts because it should havenever left the factory that way. But
now you've got this deal or CampingWorld and they're really not doing anything.

(01:41:00):
I think they should do something.Think about this. She bought it in
May of what was it last May. They've had this thing over a year.
I don't know if they ever usedit. Thirty eight thousand dollars thirty
eight thousand dollars and there's nothing tolose. And then what happens to dealership's
point and at the manufacturer. Idon't know what the manufacturers saying now because

(01:41:23):
they won't answer her. I don'tlike either of them. Go with a
sure thing Denver's Best Roofer Excel Roofingdot com. You don't pay a cent
until you're content. Time for aninsurance checkup free, no obligation. In

(01:41:43):
comparison, call Compass insurance paying toomuch your coverage at dozens of insurance companies.
Find out now three O three sevento seven to one help. You'll
think you're his only customer when youchoose Frank durand the real estate Man dot
com to list your home with RemaxAlliance three oh three nine two zero sixteen
twenty two eight eight eight Heating dotCom. You want someone to come out

(01:42:11):
that air conditioner's not working. Yougot an issue with the furnace. You
want to You want a new system, high efficiency. Some of these new
systems are unbelievable ninety five, ninetysix, ninety eight percent efficiency. Call
these guys up. They'll always giveyou a price to repair to They're not
going to just talk you into anew system. They'll always give you a
price to repair, no matter howold or what's going on with that system.

(01:42:33):
Eight eight eight Heating dot Com.Now I'm a little upset about this
freaking camping World issue. Isn't thatMarcus? What's his name? Marcus Lemone?
Does anybody know what his last nameis? He was the guy that
did the show The Profit Thank You. That's Mark Crunkle, and I love

(01:42:54):
the show. He'd go in andbuy businesses. He did a great job,
and I think he owns Camping Worldstill and we haven't had a ton
of bad things from Camping World fora while. But during covid Man,
people were buying campers left and right, and there was all kinds of problems
and we couldn't get any response fromCamping World. And I'm hoping that's changed.

(01:43:15):
What I really want to do onthis one, and I want to
do it way quicker than not.In fact, i'd like if we can
make a call over the break.I want to give this to Deputy Bow
Melissa. I'm going to have boget on the phone in a minute.
When we go to break. Iwant you to give them the information of
where it is right now, whoto call, who to talk to,
And I want to try to lightthese guys up to figure out what the

(01:43:36):
next step is. What do youthink they're going to be doing. Have
they given you any idea besides it'sgot to go back to the factory or
what are they saying now? Rightnow they're just looking at the jacks and
what's going on there. When itwas brought there from the factory, they
were able to load it onto likea Dolly to be able to move it

(01:43:57):
around. So at that point thejacks were working. I'm not even telling
you when when that's going to bedone. No, that was on Wednesday,
and I haven't heard anything. SoI called this morning and I sent
an email and I haven't heard anythingback. So now they're ghosting you.
You've had how much time have youhad to use in this brand new thirty
eight thousand dollars truck camper? Wereally only had six months of this season

(01:44:21):
last year because it rained so much. Yeah, okay, we got out
three time total, hardly used it. We haven't even tried the EC on
it. All. Right, holdon, I'm going to put you on
old here's what we're going to do. Deputy Bow go pick up in there.
Let's give them a call over thereand figure out what the hell's going
on. I'd love it someone fromCamping World would join us on the show

(01:44:43):
and give us some kind of realexcuse why they can't get it this time.
Go with a sure thing Denver's bestroofer Excel roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,
no obligation in comparison call Compass Insurancepaying too much your coverage at dozens

(01:45:04):
of insurance companies. Find out nowthree all three seven to seven to one
help. You'll think you're his onlycustomer when you choose Frank durand the real
estate man dot com to list yourhome with Remax Alliance three all three nine
two zero sixteen twenty two ripped news. So you don't help, you come

(01:45:31):
running as fast as we can.Show Shooter's gonna help. Come man,
this is the Troubleshooter Show Now,Tom Martinez, Welcome, Welcome to the
show, the only show of it'skind. We're here to solve problems,
answer questions, take complaints, tryto make your life just a little bit
better. Uh. Deputy Bo's inthere reaching out to Camping World hopefully to

(01:45:55):
figure out when they're gonna get thesejack fixed. Get this poor lady on
the road. Camper problems are horrible. We've Susan and I have done our
ving for a long time now,and yeah, it's really crazy. You've
got to be able to fix stuff. But a jack or a slide not
opening, there's a lot of timesthere's certain things you're just not going to

(01:46:15):
be able to fix. You canget up and temporarily do anything. We've
had leaks in ours before where Iforgot to well, I didn't forget,
but I didn't maintain the cap onthe front. One year, not really
realizing how much sunnic got and wewere in a torrential rainstorm in Oklahoma.
We woke up with water coming in. It's horrible. We had it fixed

(01:46:36):
the next day, but it's stillunbelievable. So but to buy something like
that, poor woman for thirty eightthousand dollars thirty eight thousand. We hear
this with automobiles too, and youcan only use it like six months out
of a year and a half orwhatever the timeframe is. It's just crazy.
And unlike a car, campers,motorcycles, trucks, they do not

(01:47:01):
have any form of Lemon law.There is no one year with the manufacturer
they have to make it right.There's nothing like that. So when you
buy say that again, No,motorcycles are not covered by the Lemon law.
And vehicles over now this I'm notexactly sure, but I think it's
over ten thousand pounds. It mightbe heavier, but somewhere there. So

(01:47:24):
they just simply aren't ATVs anything likethat, So you got to kind of
watch that stuff, you know,buyer beware. That's probably the best way
to put it. Now three ohthree seven one three A two five five
looks like Jeff's been holding the longest. Then Kim's got an issue with Ralph
Schamp. Now I don't know what'sgoing on there with Ralph Shomp, and

(01:47:45):
we're gonna find out Kim's issue.But man, we have been getting a
lot of calls. Kelly, howmany calls do you think we've gotten on
Ralph Shomp and say the last Idon't know, six months. There was
years we never got any calls,right, I would say about five.
It's crazy. I don't know whatthe hell's going on there to say they
sold it twice, want to suesomeone in a family and then someone else

(01:48:05):
took over and just kept the name. I don't know. We've got to
find out because it's ridiculous, man, it's ridiculous. Hey, Jeff,
what's going on? You had aquestion on your roof? Yeah? Hey,
Mark, So I live in Thorntonand we had a storm last week
that did quite a bit of damage. So I listen to you guys regularly.

(01:48:26):
The first thing I did was callXcel Roofing, had them come out
and take a look at the roof. They did my roof. You're good
guys, what they say? Yeah, they verified that there is that there
is substantial hell damage done on theroof. Okay, now my question is
when, when, at what pointdo I make the claim with my insurance?

(01:48:46):
And what about Paragon Services? Whenthey when would they be coming in?
Public public adjusters? This is agreat conversation after the hailstorms. So
what a public adjuster does is representsyou. So typically what Matt would do
is he would come out and say, Okay, you've got damage to your
roof, You've got damage to yourlandscaping, you've got damage to your deck,

(01:49:11):
you have damage to your sighting.One of the tricky ones that a
lot of people don't look at arethe windows. Windows have these like especially
like and I'm talking double pain,triple pain. They a lot of times
the glass won't break, but theintegrity of the window is gone, so
therefore it should be replaced. Butyou have to know what to look for.
So Matt comes out and looks ateverything, and then he contacts and

(01:49:34):
he becomes your point of contact withthe entire claim. Now, if he
takes it from the beginning, Mattcharges I believe, ten percent. So
let's say the claim is one hundredthousand. To use round numbers, you
would end up paying him ten percent. Now if you bring Matt in after

(01:49:58):
part of it. So let's sayyou I already know there's roof damage because
Excels involved, right, and that'sall you know, and the roof is
twenty thousand, or let's say fortythousand out of that one hundred thousand,
then Matt would come in and probablycharge you fifteen percent to do the rest
of the stuff that no one's done. But he also puts it all together

(01:50:21):
for you. In other words,he actually becomes pretty much like your power
of attorney with the insurance company,and he fights for every nickel he can
possibly get you. So, ifyou don't use a public adjuster, a
good one, let's just say that, like Matt, you risk a couple
things. You risk not getting thathundred thousand like we're talking about in this

(01:50:42):
scenario and only getting seventy, butyou're not paying ten percent to the public
adjuster to get the work done.Now, he's negotiable too, so no
matter. You know, if yourhouse is four hundred thousand dollars and you
got thirty grand worth of damage comparedto a five million dollar house and you
got a million dollars in damage,you can negotiate to see. There's nothing

(01:51:02):
set in stone. It's whatever youand Matt decide to do. But when
you should use them is always basedupon the amount you're going to use.
Going in, you already know there'sroof damage. What you might want to
do is turn the roof into yourinsurance company, then have Matt come in
and play cleanup, or just callMatt before you call your insurance company and

(01:51:23):
tell him Excels roofings out. Mattknows Excel very well. He uses them
for bids. Sometimes he also usesGenesis Exteriors for bids. I mean people
on the referral list that we trust, but you might where do you live?
I live in Thornton. In Thornton, I thought you set up north,
So I'm sure he's going to getcalls going down to Thornton. So

(01:51:45):
maybe in the next week or sohe can get down there or send one
of his guys out there and youknow, just kind of give you a
you know, here's how I wouldhandle it, or just call them up,
just literally call him up, Sayhey, I just talked to Mark
on the air, and you know, here's the deal. Should what should
I do? And see what hisadvice is. Man, But make sure
he knows that Excel already said there'sdefinitely roof damage. What other damage do

(01:52:08):
you think you might have, Jeff? Uh, Well, like a lot
of the window steels, not notnecessarily the window, but the steel part
yep. Uh you know the plastic, all damage, slanting glass, we're
in the back door, all damage, big bunnet. You're talking big money
man. Yeah, yeah, you'reYou're talking big money on those windows and

(01:52:30):
the doors, and I mean itbig money. How about any kind of
dry wall damage from water getting in? Uh? Not that I'm aware of.
And the roof is only about sixyears old, So yeah, I
want to say something else. Wouldyou get me match number? I know
it's uh seven seven six It's eitherzero zero nine zero or zero zero four.

(01:52:54):
Oh, but I'll get that foryou. There's bad public adjusters out
there, man. We had onewe had to chase off the referral list.
It's not like you ripped anybody off. He simply wasn't good at what
he did. His lack of communicationwas crazy. Matt, you're going to
get a cell phone number and he'sgoing to return your calls if you leave
it. So don't just hire anypublic adjuster. There's a lot of public

(01:53:14):
adjusters that they'll be that. Mattlives here. He lives in the springs,
but he does all the front range. Literally, he lives here,
his group of employees live here.When we have big hailstorms, it doesn't
matter where. These public adjusters fromNew York, Florida, Texas will come
into our state. They'll get youto sign up, and you're you're gonna
be lucky to hear from them again. And it's going to take forever to

(01:53:38):
get your checks, and it's justa nightmare. You want to use at
least somebody in the state that's gota good way of doing it. Suzanne,
Yeah, seven one nine seven twosix zero zero two zero Yeah.
And if anybody else out there,do you have any other questions on public
adjusters that I answer everything? Jeff, yeah, yeah, Marky did.
Yeah. They're good. They're goodguys if you get a good one,

(01:53:59):
just like anything. And Matt reallyis good my last one with Matt.
You can free that lineup, Kelly, my last one with Matt. He's
in the middle of right now.My insurance company came out said no damage,
denied the claim. I called Matt. Now, so far he's gotten
us about forty thousand on that claimand we're still not done. It'll probably
top out around fifty. And itwas from hal last year that it wasn't

(01:54:25):
roof damage. What happened was itpiled up along our door. It didn't
break the glass door, but itpiled up and it was like seventy eighty
degrees out. We weren't home,we were out of state. It melted
so quick it literally came in andflooded our kitchen and it ruined the hardwood
in the kitchen. And they deniedit. But we also have flood insurance

(01:54:45):
through them. Now people are going, Man, you live in Franktown.
You have flood insurance. Yeah,because it's only like fifty bucks more a
year because the chance the flooding arehorrible. But we happened to have a
flood, but they still denied it. But it didn't matter once got involved,
they did it. Now, Kim, I'm gonna take a quick break.
We'll come back with a Ralph shompissue. Yet again, another Ralph

(01:55:06):
Shomp issue. Here's the number,though we have two lines open three oh
three seven to one three talk threeoh three seven one three A two five
five Go with a sure thing Denver'sbest roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,

(01:55:33):
no obligation in comparison, call CompassInsurance paying too much your coverage at
dozens of insurance companies find out nowthree oh three seven seven to one help.
You'll think you're his only customer whenyou choose Frank durand the real estate
Man dot com to list your homewith Remax Alliance three oh three nine two
zero sixteen twenty two. All right, three oh three yes seven one three

(01:55:59):
h two five five shop. I'msitting here on their website, our history,
and for the for the life ofme, I have no idea who
owns this dealership anymore. Here's thebest I can figure out. And the
reason I'm bringing this up and I'mgoing to go to the call on the
second is we just seem to geta lot of calls from or issues with
shop in the past, I don'tknow, six months a year, where

(01:56:21):
before we never got any. Ithink when Lisa's shop was it to Helm,
I mean we might have been ableto count, you know, whatever,
five complaints in ten years. Butnow it's like it's just constant.
So I'm trying to figure out whoowns it. Here's the best I can
figure out, and it's kind ofa it's kind of okay. Here's what

(01:56:43):
it says. And this is ontheir own website, shop dot com.
Twenty twenty one, Shop Automotive Groupexpands to Northern California. BMW Fairfield,
which opened in July blah blah blah, marks a new chapter and the growth
of the Shop Automotive Group. Weformed the partnership Fairfield Automotive Partners with Third
Set Partners, a family owned AfricanAmerican business, to open the new BMW

(01:57:06):
dealership in northern California. So Ihave no idea how many. I have
no idea if there's a shop leftthere. I just don't know. I'd
love to hear from someone that knows, I mean, someone really in the
know, maybe dealing Doug or someof the people we know know exactly what's
going on. But what's remarkable isall the problems we've had with them lately.

(01:57:27):
I mean, they're really killing thename. Now this is all in
my opinion, but something has changed. And now we know by looking here
they sold. I can't exactly figureout when and why they sold into who
they sold. I just don't know. I just don't know. But let's
see what's going on with Kim,because she's got a problem. Kim.
What is going on? Hey,Mark, So I wasn't going to call

(01:57:51):
in. I just happened to be. I listened to the podcast. Some
are usually able to listen to theshow. So anyway, I heard you
guys had them to call in onJune third and was having problems with Rasshump
with a warranty issue. Yeah,it happens all the time. I mean,
you could attest to exactly what Isaid. It's really quite remarkable.

(01:58:13):
Now how many calls will we get? But they called in with a warranty
issue? You heard it? Nowyou're calling insame thing? No, So
my situation is this, So Iwent to ras Shump. I didn't trust
dealerships. You know, you kindof grew up not trusting them. But
I went to them sly Down twentyfourteen fifteen for a recall. They were
so amazing and I had another issue, so they fixed my other issue while

(01:58:38):
I was there, and they gainedmy trust. They were amazing customer service.
They gained my trust, and themeantime I'm doing that time, they
did some more work on my vehicleand they had it for I don't know
two weeks and they couldn't figure outhow to fix the problem. And they
gave me a loaner took care ofit and didn't charge me a thing.

(01:58:58):
And then another time they fixed mycar and they said, you know,
it wasn't as much as we estimatedit. It was less time, so
you don't owe us as much.I'm like you, guys, Rock.
I think that's what Lisa personally broughtto that when she was at the Helm,
and I mean that that hats tothat level of customer service and lack
of complaints. I mean, comeon, forty five years, this show's

(01:59:20):
been going on in very few complaintsover those years, and some of them
weren't even what i'd call a validcomplaint, meaning they're you know, they
decided to buy a warranty and theybought it, and you know now they're
having buyer's remorse. But other thanstuff like that, I just never got
them. So you're actually doing agreat commercial for him. So what happened?

(01:59:41):
Now? Though I moved away forthree years out of country, I
moved back a year and a half, but then started going to them again.
And it's not the customer service isnot friendly anymore. As a matter
of fact, it's all about gettingmoney out of you. And because I
didn't trust there telling me, Iwent to Kevin, to the Sheridan Auto

(02:00:02):
Tech and from what they had toldme originally the first time they said my
card converter went out? Then isthat shopper? Is that shopper Sheridan Ralph
shop? I'm sorry, so theysaid you needed a cat? How much
did they quote you? Five tothree? Yeah, okay, twenty five

(02:00:26):
hundred bucks? Hey, my right? What was gone? I think I
went to I can't remember. I'mnot going to get this ordering bomb story
short. Ended up talking to SheridanAuto Tech about it. Oh. I
talked to Kevin on the phone.He said, don't worry about it.
You should be finding her now becauseI had already done my own mission.
And everything. Then my light wenton again. I didn't go to Rastulf.
I went to Sheridan Auto Tech gatechecked it. They said my front

(02:00:48):
and back are both out. AndI was about to come in to them
about six grand, and I'm like, don't worry about it because right now,
because you don't need it to foreyour vehicle to function, it's only
for a mission. Cool. Well. I went back to Ralph Shamp to
have an oil change. They foundout that I had an oil leak a

(02:01:09):
lot of pump lyak and power steeringlenk Wow, which was going to cost
me around forty five hundred dollars.I went to Kevin Shop, Kevin's Shop,
and I'm like, I don't knowwhy they quoted you so much,
because while they're in they're doing wine, they could do the other one and
the price will be left. Sothey mixed two of my leaks for I
don't know, close to fourteen hundredunder Ralph Shamp what they were cutting me.

(02:01:32):
Oh good deal, but yeah,I don't they're not really They're not
helpful anymore. They're not educating anymore. That's what I'm going to take out
of this conversation, because pricing tome now I'm not saying there's not gouging
out there, but I don't thinkI in that particular case. I'm just
guessing here, but I don't thinkShomp was doing that. I think they're

(02:01:54):
pricing is whatever their book is andwhatever they're hourly in the parts, whatever
it is. I think it iswhat it is. Wards. I don't
think they like picked you out ofa group. But what you said,
Coppen, was that what they saidat the shop a chartan was that we're
already going to be in here doingthis work. No, I get it.
They were charging you more labor.I understand. It's like a timing

(02:02:14):
belt and the water pump. Alot of times, if you're doing the
timing belt, you wouldn't have anylabor on the other thing, right,
so you might as well yeah exactly, yeah, But I okay, But
even saying that, what more,once again with the pricing, now that
is gouging. If they're charging youmore labor than they should be, that
that I don't like whatsoever. Butmost dealerships we know are going to be

(02:02:35):
higher than Sheridan, and Sheridan,by the way, usually as a better
warranty. But what you said atthe beginning. This is interesting, Kim.
I just I'm going to talk toyou for a minute on this.
So I do a lot of complaintson the referral list. In other words,
if we get a complaint on someoneon the referral list, I personally

(02:02:56):
look into it. Most of thetime, I mean like ninety nine point
nine percent end of the time,and we don't get a lot of complaints.
But what when we do the biggestone I get across the board.
It doesn't matter when where it allcomes down to HVAC home services and pricing,
the companies really didn't do anything wrong. It's how dramatically prices can change.

(02:03:16):
One company might be ten thousand foran AC another company could be five
thousand. But what's more remarkable andlisten to this. This is a part
that sets the big boys aside.Two companies, same price. One company
comes into your house and says it'sten thousand dollars for an air conditioner.

(02:03:40):
Another company sends an employee in andgives you a price, says it's ten
thousand dollars for an air conditioner.One company. I never get any complaints
on the other company, same price, same everything. I'll get complaints on
because the customer service part they theperson didn't feel right buying it from them.

(02:04:00):
If you know how to sell andyou're a good person, you can
charge whatever you want and never getanybody to complain about you. But if
you don't know what you're doing andyou sell somebody something and a week later
they find that same thing a littlecheaper, they'll complain till the day they
die. But if you took careof that customer in the beginning, they

(02:04:23):
don't care. So it baffles me. I think the training is not price.
The training needs to come from thatcustomer service that Kim talked about.
If she walked back in and yougot that estimate for those cats in the
beginning, you didn't really care aboutprice at that point because you trusted them,
but you did it because nothing wasgoing right. Yeah, if I

(02:04:45):
wanted a second opinion and I don'ttrust them anymore, well, and that's
just it. But I don't wantyou to just not trust people over price.
I mean I don't think I don'teither, so I'll go there to
be Yeah. No, it's definitelynot and just our call influx on it.
Hey, I do appreciate the call, though, Kim you have a
good day. Yeah, right here. You know, it's kind of a

(02:05:08):
let me talk to you real quickmark. So pricing in solars a little
weird because there's so many tax credits. Really we talk smoking mirrors. It's
not smoking mirrors, but in away it is. It's like, Okay,
let's say legitimately a retail system's fiftythousand bucks. Okay, I don't
know what that represents. Fifty thousanddollars though an honest, good price.

(02:05:30):
You take four good solar companies andthey're all going to come back at fifty
thousand dollars before tax credits. Beforehow much does a tax credit or a
grant or anything. How much ofit is being paid by somebody else out
of that fifty So when you walkin and at the end you say,
oh, that new system is,you know, twenty five thousand dollars,

(02:05:54):
where really it's fifty, but thetaxpayers are picking up twenty five of it,
thirty percent of it credit for residentialresidential Okay, Now there's agricultural and
commercial reef grants available for fifty percentof it that'll pay for on top of
the tax and the tax credit.Then they can also depreciate the system over

(02:06:15):
five years. Yeah, so Imean you could get it pay Oh yeah,
oh yeah, what what That's incredible, isn't it. It's amazing and
it's uh, it's available, it'sout there. We're doing it, so
call us. Yeah, I knowyour area, but you'll do you'll do
residential, commerci commercial, all ofit. And now this new thing you're
doing, explain it. What doyou call it? So it's the build

(02:06:35):
out of the EV Highway, whichis really charging stations throughout the country where
when you stop at a McDonald's inthe middle of you know, Nebraska,
there's a freaking charger, there's acharger there. We're part of that movement
to help people get those installed,and we have funding backing this to allow
people to possibly get a free systemand form a partnership in their business at

(02:07:00):
their business, which in return forthem at a minimal can give them more
walk ins, more eyeballs, timeand business more eyeballs. They're on an
electric network throughout the country, sowe'll see that's a DC three charging station.
Yeah, it's just a great program. Plus they get to make money
they can share in every time someoneplugs in. Absolutely so they might get

(02:07:24):
the entire system for free. Well, they don't get it. They're leasing
the space. But not only arethey getting maybe some money for that,
they're getting more eyeballs, more ofa car count. But that's what I
used to call it, more ofa door account. Yeah. And then
on top of that, they canalso share in every time they plug in.
Absolutely all right, hold on,hold on, go with a sure

(02:07:47):
thing Denver's best roofer Excel Roofing dotcom. You don't pay a cent until
you're content. Time for an insurancecheck up free, no obligation. In
comparison, call Compass Insurance paying toomuch your coverage at dozens of insurance companies
find out now three all three sevento seven to one help. You'll think
you're his only customer when you chooseFrank durand the real estate Man dot com

(02:08:11):
to list your home with Remax Alliancethree all three nine two zero sixteen twenty
two. Water Pros. We've talkedabout Paul Pauldwaterman. It's Waterpros dot net.
But you know, I put offa system forever. I put off
a soft water system forever. Andwhere we live, we're on well water,
got very hard water minerals everywhere,and Suzanne finally said, oh,

(02:08:35):
can't we please just check it out, And so we had Paul out and
he checked it out and he gaveus some price and I couldn't believe it
because we priced a system years ago, years ago before COVID, and it
was double double. I signed onthe dotted line. Paul's guys came out,
by the way, licensed plumber,Paul himself, and of course his

(02:08:56):
guys came out. Installation only tookthree four hours. He showed us how
to use this system, and welove it, absolutely love our system.
We got better equipment than the otherguys sell and we paid half the price.
You're just not going to get better. They'll come out and do a
free water test for you. Theother thing they do, which is amazing,
a full reverse osmosis system, soyou get the best drinking water you

(02:09:18):
possibly can. They have those startingat fourteen ninety five dollars. Think about
that. Some of them actually underfourteen ninety five, and it's just crazy.
You want the real deal, notthat high pressure. You know they're
gonna come out and do a watertest, show you some brown water.
This is a real deal, man, waterpros dot net, waterpros dot netwaterpros

(02:09:41):
dot net. Now we're going togo back where'd I leave off. Suzanne
may have Henry Bratts, who's beenholding to to I think Henry he's he's
uh, Actually, I'm gonna askhim this, Henry, how do I
I was going to say, theowner of Excel Roofing, but You're dad
might slap me for that. Howwhen you come on the air, what

(02:10:03):
do I just say, Henry Brett'sfrom Excel Roofing. What would you prefer?
Were your dad's cool with it?No, he would tell you neither
one of those are incorrect. Iliked that. However, you want to
address me, I'll just call youHenry. Yeah, Henry with Excel reasoning.
That's that's it in a nutshell.I love it. Man. You
probably heard me talking about all thehail out in Castle Rock and then I

(02:10:26):
guess Larksburg got absolutely nailed like golfball. Plus, I mean, what
areas are you guys seeing? Youknow, I'm looking at a hail map
right now, and it looks likethere's a lot of hail right there in
Foxfield and then also Castle Rock,and that's it's shown that it was up
to an inch and a half.Yeah, it's I mean that's nine News

(02:10:48):
had it on this morning. Man, it looked crazy when people after that
amount of hell. What's remarkable aswe drove through Castle Rock in the way
to work. We drive it everyday and it doesn't look like there was
any hell. I mean, it'slike it's crazy. But if people see,
what's one clue to give you guysa call? Like those little granulets
out there, if you see themlike on your porch or somewhere, is

(02:11:11):
that a definitely called excel? No, So those granules naturally shut off the
roof, So that isn't necessarily anindicator of hail damage. Got it.
If I'm in an area, forme, a good indicator is that down
leaves. I mean, as soonas an area gets hit with hail pretty
hard, they're just down news everywhere. And then also, I mean,

(02:11:33):
having a professional go out there andgive your roof that evaluation is really going
to be a definite answer. Ifyou do have hail damage, and Henry,
let me ask you something, isit a no brainer that if you
have a car that's parked in yourdriveway and it has hail damage, most
likely that roof does I mean,yeah, that's that's that's a good basis

(02:11:54):
to go off of. But sure, sometimes these hail resistant roofs they won't
get down image. They usually do, but it's it's kind of hit or
missed. I got you. Ifit's three inch hail, it's gonna have
damage. It's gonna have it wella lot smaller, unless if it's the
roof you guys put on my house. I bet I wouldn't have damage with
three inch Yeah, that f wherestuff is pretty Uh it's not hail proof

(02:12:18):
necessarily, but it's very hail resistant. I can if that stuff broke.
I mean, we'd have holes.We'd have holes in our house, I
think, man, And I'm notI'm not really exaggerating, or at least
if we had traditional siding, youwould. Now if you guys come out
and I'll give your phone number outin a minute, but you come out,
you find hail damage. They signa contractor a contract with you,

(02:12:41):
and you know, four or fivedays goes by and they have second thoughts
on it, Are you gonna letthem out of that contract? Absolutely?
Mark, So you know XL youcan cancel any agreement that we make with
the customers. We try to beon the customers side. Yeah, of
course you advise that they never signanything with these door to door guys.
They'll never let you out of itever. Yeah, and you know it's

(02:13:05):
crazy. They've got up to twentyfive cancelation fees. Can you believe that?
No? I can't, Well,actually I can, because we get
calls on that. You guys wouldnever charge a cancelation fee. Absolutely not.
And then how much I love this, I'm going to put them on
the spot. How much money doyou ask for down? They come out,

(02:13:26):
they have roof damage, they agreewith you, they signed the contract.
How much money down do you askfor? You don't pay a cent
until you're I'll love that far.I love how you guys came up with
that too. Listen, anybody outthere. I have used these guys numerous
times. They even did some ofmy heat tape. They've done my roof,

(02:13:46):
they've done heat tape, they've doneactually to my roofs, they've done
a ton for Tom and they've beenaround forever. No money up front,
you don't pay a cent to yourcontent. And on top of that,
you know, unless they come outand actually start the roof ra stuff delivered.
You can get out of the contract. These door knockers. You're gonna
end up calling this show if youdon't watch it. That's all I can

(02:14:07):
tell you. You want to usea good, reputable company that's in Colorado.
You don't want to use someone thatjust came into Texas or came in
from Texas because we just had bigailstorms. It'll be a sales crew only
they'll get you to sign on thedotted line. You will never see them
again. I'm not saying they won'teventually do the roof. It might take
a year. And then when youdecide, hey, I want to get

(02:14:28):
it done. How much to getout of this contract? They're going to
tell you it's a ton of money. You'll never get out because it costs
too much. The bottom line isyou use good local people like Excel Roofing.
Call them up. Three oh threeseven six one sixty four hundred.
Three oh three seven six one sixtyfour hundred All right, three oh three

(02:14:50):
Martino, don't forget that number workson and off the air. Tell your
friends, Tell anybody you guys havebeen ripped off. We do want to
hear from you. Three oh threeMartino Help a troubleshooter dot com. I
do want to say thank you toMark Kunkle coming in pro bit energy.
And if you do have a restaurantor a gas station or anything where a
supercharger could be yet, guys makeit pretty easy, right Mark. You

(02:15:11):
get some basic information, get theaddress, get a traffic count through some
software we have, and then itadmit the deal. And then if it
fits it, you could start justputting money in your pocket and have that
supercharger on your facility and it'll increasewalk in traffic for sure, increased traffic
stays and you have a revenue.What are the biggest ones you're seeing?
You said, hotels, But restaurantshave to be huge restaurants close to high

(02:15:37):
traffic highways or interstates. Okay,hotels, same thing. Hotels. Overnight
malls work, you know, theyget heavy traffic like a strip mall even
yeah, even some strip So reallythe stuff taken, the stuff you're not
going to be dealing with, Iwould guess is like your your Walmart,
parking lots, your targets, becausethey already have they're going to do there.
But if you own commercial property andwant to start putting some money in

(02:15:58):
and the amount of space you leaseout is nothing. I mean it's nothing.
Check them out at probidenergy dot com, probdenergy dot com. They can
also call you three oh three sixtwo three fifteen thirty one in anything solar.
You're just looking for that home systemrepairs after the hailstorms. You want
the right company to remove and replay