The Troubleshooter 6-11-24

Episode Transcript

(00:00):
Yeah, ripped off, bad news, So you don't have come. Run
in as fast as we can.Show Shooter's gonna help them. Come,
man, this is the Troubleshooter Show. No, Tom Martinez, Welcome to

(00:25):
the show, the only show ofit's kg. We're here to solve problems,
answer questions, take complaints. Ourgold in life is to try to
make your life a little bit better. We've recovered over three hundred million dollars.
If you're new to the show,think of that number. Three hundred
million dollars, more than a lotof law firms out there. And we
don't charge anything. We don't takea retainer up front. We just like

(00:45):
to help. You've been ripped off, maybe a bad contractor maybe a badchiro
practor how's that bad, Dennis?How about a landlord that's been giving you
the business and you want to getout of there, and you got to
learn how to do it. That'swhat we're here for. We're here to
help you, and I love doingit every day. Tom loves doing it
every day in studio with me,a friend and an attorney that I have

(01:08):
personally used multiple times for personal injury. It's always funny saying an attorney.
I use multiple times because if youwere, you know, if you were
practicing in a courthouse every day,getting people off of different problems they find
themselves, and that wouldn't sound goodat all. But for personal injury sound

(01:30):
good for me, It would soundgood for you. John. Did you
ever do any criminal defense out ofcuriosity? Yeah? I sure did,
and then you switched over to personalinjury. I never switched. I always
did personal injury. I did criminaldefense work on top of the personal injury
for probably the first seven or eightyears, maybe nine years that I practiced.

(01:51):
So you're pretty well versed in it. Yeah, Yeah, that's pretty
cool. Anybody any questions for John. We're going to be talking personal injury.
It's the beginning of the show.We got no lines, We had
nothing overnight, which almost never happens. We usually call three oh three Martino.
You can leave a message and weget back to you, get you
on the show to try to helpyou out. But if you need help

(02:12):
right now is a great time tocall three zero three Martino. That number
comes right here during the show.It goes to a message machine or to
somebody after hours with three three Martino, three oh three seven one three eight
two five five. You can alsoemail help at troubleshooter dot com. I
do want to talk about something thoughthe verdicts in it looks like Hunter Biden

(02:35):
was found guilty on all counts.I don't even know how many counts.
Of course, that's all you cansee in the news right now. John,
I don't know how closely you followthis stuff. And this isn't a
political issue that I'm talking about,but my understanding was when it comes to
guns and possibly what basically he checkeda box. I bought plenty of guns

(02:58):
in my life, and when yougo and it doesn't matter if it's Walmart
or wherever you're buying a gun.In fact, I don't think Walmart sells
them anymore, but it doesn't matter. You're going to buy a gun.
They run the background check and there'sa little box that says I'm not on
drugs or you know, I'm notunder the influence of drugs or something along
those terms. I think I thinkMorless says I'm not addicted to drugs.

(03:19):
Do you know what it says?I can't quote it, but it's basically,
I'm not addicted to or a userof drugs. Drugs. So,
and he checked that box and itwas proven that he was. But beyond
that, everybody knows that part.There's some other cases, to my understanding,
that are sitting in the Supreme Court. I don't know if we'll get
decisions on them this term. Ibelieve this Thursday we might. I don't

(03:42):
know. Well, so, andthen we're also going to get a decision
on Trump as well, right communitycase. So, but that those will
definitely come down this session. Yeah, they're all they've all been argued.
Yeah, they're all being drafted.If they release them, just putting on
the number of cases they have pending, they can release a couple of days

(04:03):
a week, or just one day, or really whatever they want to do.
They've done three days a week inthe past. But going back to
this one with Hunter, in thiscase, my understanding is there's a case
and I don't know what the nameof the cases you might, but it
comes down to this, if you'reeither mentally ill or possibly on drugs or
using drugs, the argument would be, what does that have to do with

(04:26):
buying a gun? In other words, most of us probably don't want someone
that's mentally ill or you know,doing crack cocaine carrying a gun around.
But that's not even the argument.My understanding is the argument is are they
allowed to purchase a firearm if theyare either addicted to drugs or if they've
been in an insane asylum. Whatdo you know about that case? Absolutely

(04:49):
nothing other than I believe it's limitedto more of a mental health question rather
than a drug abusing illegal drugs.I mean, you know, addicted to
drugs, that could that could takea number of different forms. I mean
we're talking about with Hunter, aguy who's smoking crack and doing god knows

(05:10):
what out there. I mean,we all saw the pictures on the computer.
It's incredible. Everything else. Imean, this is not a stable
guy that we went out there buyingguns. The issue of mental health is
a completely separate issue, and thatcould encompass a really broad spectrum of people,
some of which you probably would notwant to have a gun, but
others perhaps you would. And sowhere do you where do you define mental

(05:32):
health? I mean, is it? Is it? I wonder what the
particular case is because a lot oftimes they're not deciding a huge question.
They're deciding almost ever, yeah,almost never, they're they're interpreting. I
mean, you have to understand theSupreme Court generally doesn't just reach down and
interfere with the case on the facts. I mean, the facts are found

(05:54):
by lower trial courts and most ofthe time they don't get disturbed. Okay,
what the Supreme Court gets involved inis the interpretation of the law,
and generally that also has nothing todo with the trial court. It's dealing
with what the Court of Appeals didwhen when they interpreted the trial court.
So you've got the trial court,which is where Hunter's at today, which

(06:15):
is where Trump's at today. Youknow, everything is most certainly going to
get appealed. That appeal to callit and only then would the issue be
ripe to petition to the Supreme Court. Now there are exceptions to that.
I don't think you still have tohave a good reason in order to appeal
it up. In other words,aren't a lot of appeals rejected because it's

(06:38):
not a yeah matter of law.So you can appeal by right to the
Court of Appeals, and and almostevery conviction you know are most of them
do get appealed to that, butsometimes the Court of Appeals will reject them
without even a hearing. I mean, they brief them up, they decide,
they issue an opinion, and theymove on. The Supreme Court is
not an automatic thing. You youcan petition to it, but they only

(07:00):
select certain cases and it's called grantingsorciary. And so the Supreme Court will
look at, you know, hundredsof cases a year and then decide which
ones they feel like. Really,you know, it narrowly addresses an issue
that they want to deal with.Generally, it's like a you know,
a series of holdings in the circuitsthat are different but on the same issue.
I don't know if you know theanswer to this, And I don't

(07:24):
listen to a lot of talk radio. I really don't believe it or not
man, not lately because it justdrives me crazy. So I've kind of
stepped back. But on the Trumpconviction in New York, if you're convicted,
if I'm convicted here of a felonyby the State of Colorado, whatever

(07:45):
that felony is, I cannot godirectly to the Supreme Court in any manner
whatsoever does it have to follow that? It goes to what the New York
Appellate Court. Yes, And afterthe Appellate Court, the New York Supreme
Court. At what point does itjump from the state where I can actually

(08:07):
have someone outside what I would referto is a corrupt state. Look at
it. Can the Supreme Court ifthey wanted right now, let's say they
sentence him to jail time. Isthere anybody that could step in immediately outside
of New York and take care ofthat? Is that even a possibility.

(08:28):
I don't think the Supreme Court couldreach that far down into a state level
prosecution. The next level for Trumpis going to be the New York Court
of Appeals and then potentially the SupremeCourt of New York, which could be
years. It could be, orit could not be. I mean,
if they just give it a hardno and stamp anda on it and move

(08:48):
it along, it could be veryquick. And it just kind of depends.
But what you would expect to happenat some point is that they're going
to petition one of the appeals courtsto stay or delay the imposition of any
you know, jail time if that'swhat he got sentenced to, pending the
outcome of his appeals and stuff.So even in an example like an estate
like Texas, I don't know howthey are now, but I remember back

(09:11):
back in the day, they wouldput people to death constantly. I mean,
they probably executed more people than anybodyelse. And really I'm not asking
what you think about that. Buteven at that point, because it's a
state, like the Supreme Court couldn'treach down and stop that, or they
have never So it's a little bitdifferent in that circumstance because once they've exhausted

(09:33):
all of their state appeals, yep, they then petitioned into the federal courts
out nineteen eighty three for civil rightsviolations and seeking relief on a more of
a civil rights standpoint. But that'safter everything else, after the exhaustion of
all the state the state remedies orstate you know, appeals courts that there
are all right, excellent, allright? Three oh three seven one three,

(09:54):
two five five. I got totake a break, Charles, I
promise I'll get to this real estatequestion. And we got two lines open
three zero three Martino three oh threeseven one three talk Go with a sure
thing Denver's best roofer Excel roofing dotcom. You don't pay a cent until

(10:15):
you're contenth time for an insurance checkup free no obligation. In comparison,
call Compass insurance paying too much yourcoverage at dozens of insurance companies find out
now three oh three seven seven toone help. You'll think you're his only
customer when you choose Frank durand thereal estate man dot com to list your
home with Remax Alliance three oh threenine two zero sixteen twenty two. All

(10:41):
right, three oh three seven onethree eight two five five. You need
some help, and now's a goodtime to call any issues with insurance too.
Uh. John's a personal injury attorney. He is just knocked it out
of the park for Susanna and myselfthat he represented my daughter. God,
that's that's gotta be two or threeyears ago. Hey, John, quick
question on that. It kind ofcame up yesterday on a different topic.

(11:03):
But when you have a minor,because Addie was what was she, Susanne?
She was like seventeen sixteen or sevensixteen or seventeen, she had her
license, someone rear ended, orshe had injuries. Car was totaled,
the whole bit, but something youwanted to wait till she'd turned eighteen to
finalize it, or else she'd haveto wait till nineteen there was something strange.

(11:26):
What happens if a miner in yourhousehold isn't an accident. That's just
going to be a long answer.Here's the basic gist of it. The
court and the law in Colorado saythat the parents are not really capable of
making decisions about what to do withthe miner's case when it comes to managing
money and stuff. So they're afraid, in layman's terms, Colorado for whatever

(11:50):
reason probably they should be, honestly, in my opinion, is afraid the
parents will blow the money. Yep. Okay, So here's what happens.
We when we have a minor andwhen we have a settlement, and the
threshold really in Colorado is ten thousanddollars. So if you're over that threshold,
which she was, we have togo to court to get approval of

(12:11):
what we do in a settlement.And the approval is not only the amount
of the settlement, but the feesand the costs and the medical bills and
the subrogation everything everything else, andon top of that, what we're going
to do with the money. Andso depending on kind of what's going on
in the world, you know,if interest rates are good, and we
can structure a settlement to where itgrows and pays out when they achieve you

(12:33):
know, adulthood and stuff, thenwe'll do that sometimes, you know,
in consultation with the parents who aretrying to fund college or some other things
like that. So it just reallydepends on the kid and what it's purely
going to protect the child, absolutelyone hundred percent to protect the child.
And so the standard in fact whenyou go to court is it's you know,
in the child's best interest, andthat really dictates everything. Was it

(12:54):
in the best interest to hire theattorney, Is it in the best interest
to greet to the settlement and soon. So here's the challenge though.
In Colorado, if you are eighteenyears old or older, you are considered
an adult, okay, And ifyou're eighteen years in a day and you
want to settle your own personal injurycase and keep the money in the pocket,

(13:16):
you can. But if you're seventeenyears, three hundred and sixty four
days and you're still considered a minorand you settle that case a day before
your eighteenth birthday, that money willbe subject to the jurisdiction of the court
they're over eighteen all the way outuntil you are twenty one years old.
Twenty one, yes, sir,so by waiting or by not waiting,

(13:39):
wait a minute, So until sheturned eighteen, we avoided the necessity of
waiting until she was twenty. Tillshe was twenty one, and we could
have settled it, but that moneywould have been tied up until she you
know, up until the age ofeighteen, very limited circumstances that she could
take the money out. After eighteenand up to twenty one, she could

(14:00):
go to court and petition and say, hey, Judge, I want to
buy X or spend it on why. Yeah, I don't know. The
judge could approve it. But onceshe hit twenty one, the court loses
jurisdiction. They give her all themoney, or if it's an annuity or
something that pays out over time,it just becomes her property. Goes.
What we did, and I'm notgoing to talk about the amount, but
I opened her a day trade,not a day trading, but a stock

(14:20):
account, if you will, witha Merritrade back in the day, and
then also a roth account with them, and ironically enough, most of it
was Microsoft and Walmart. So Imean, she's probably already doubled that money.
Great, you know we weren't goingto let her spend it. I
mean, I mean since that theexistence of those rules is not really for

(14:41):
people like you, Mark, SoI mean that's the reality, is that
some parents are going to wisely investthe money. We hear every child actor
in the world. They seem toturn eighteen, they have no money anymore,
and they made millions and they endup working his security in an arcade
in a mall. That's exactly whatthey're trying to avoid. I like that,
dude, most do that last partof that, or you go on.
I don't know really what the requirementsare. I think most dates had

(15:05):
some version of it for them.Yeah, all right, three O three
seven one three A two five fiveCharles, what's going on with you?
Hey? What's going on? Ididn't expect to get on more of an
observation in a question. But uh, it's a great show, by the
way, And I'm actually in yourold stomping ground a Pea town. But
uh, you're I'm sorry say thatagain, p Town, Tulsa. Yeah,

(15:28):
you're a stomping ground. I guess. Oh no, kidd, where
do you live in Tulsa, man, Well, I live I actually work
in Tulsa, but I live outa little town outside of Tulsa called what
oh begs. I have not heardof them. Man. I lived in
Koweita for a while. That's asmall town. And then Susanna and I
lived in Tulsa and broken herow.Yeah, that's a small town. I

(15:50):
mean I moved in, doubled upon the payment, paid off the house
in nice nine years, you know, So I mean we're doing good.
What's your question, mat Well,my observation slash question is, you know,
I came from whitey Key down thisway, and I noticed that every
now and then I'll get on gentleone look. And I was listening to
the five twenty you know, thefive thirty one show about Florida and assessments

(16:14):
and all that. X. Yeah, I've noticed in Hawaii right now.
I guess you guys know about feessimple and lease hold on the on the
property, okay, And there aretons of condos coming up off well for
sale basically now. The HLA hasalways been high on it, but you've
never able really to see as manyof these up for sale. And I

(16:38):
think what's going on is these leaseholds are coming up. They're coming do
so basically on lease hold, ifyou buy the property, when the lease
hold is done, it reverts tothe lease holder. Well, I mean
you'd have to buy a you'd haveto be a moron to buy something,
unless if you're factoring in when it'sup, I mean exactly. You know

(17:00):
what else that happens with is likeTom's got I think one hundred I think
it's one hundred year lease and notall of them are this way, but
on his hangar, so I meanhe doesn't even well he kind of owns
the building, which is strange,but the land eventually, So let's say
it is seventy five years down theroad. I mean, whoever owns it
at that time could possibly if theydidn't redo it, would would only own

(17:22):
it for twenty five years, rightright exactly. And that's why you're saying,
you know, where's a lot ofthat in Mexico too. I mean
it's a little different, but beachproperties like that, right right, right,
So, but what's your question onit? I mean, to me,
that's all due diligence, John chimein. I mean, you know
you're not a real estate attorney.But honestly, I go to buy something,
it doesn't matter what it is,I expect my attorney is going to

(17:47):
figure out what the hell I'm buyingit. I would expect the title company
that I'm paying to figure out whatthe hell I'm going to own at the
end of it. Yeah, that'swhat the title work is for, you
know. And so basically, likeI said, question, it was really
an observation. Well, and here'sthe other observation on what you said.
Man. And we've talked about thisa lot, even right here in Colorado

(18:07):
or in Texas, Oklahoma, anyplace, these hailstorms or these tornadoes,
any place the devastation has taking place. It's getting to the point where you
can't even afford insurance. Your haway hits you with a special assessment of
like yeah, let's say it's onehundred people in the entire complex and they

(18:27):
got a million dollar deficiency and somethinghappens to the roof. I mean,
you can't even afford to live thereanymore. I don't think i'd buy a
condo anymore. Well, yeah,like I said, in my house,
and I've been there ten years now, well eleven years now, and I
had a roof for up on ityesterday and not one hell no, not

(18:52):
any damage whatsoever. Hal nothing niceand so like I said, yeah,
we're we're doing good, you know. So, hey, what the hell
brought you from? Where are youright now? Are you in Oklahoma?
That small town or are you inColorado? No? No, no,
I'm in I'm that small town inOklahoma. Yeah, so what the hell
how do you go from? Howdo you go from Hawaii to Oklahoma?

(19:15):
Well, unfortunately, it's kind ofwhat happened was my brother passed away,
my brother got my mother got sickand uh uh yeah. And it's one
of those things where you're trying tohire nurses and I got you, I
got your family. I mean that'swhat brought you, their family. Yeah,
exactly. You know, so Icame cool man take care of her
for Yeah. Well, Charles,I appreciate you calling and checking in man.

(19:37):
And you know, if anything peopledo, it's buy or beware.
I mean, I don't care whatyou buy. If you're buying a car,
you want to make sure to checkthe title. I'll tell you what.
The call we get that blows meaway is people that buy a car
and they don't get the title,And I mean you can't go register the
car. You own nothing. Yougave someone your money and they gave you
a bill of sale, but youdon't have a title, or they give

(19:59):
you a promise to pay off thevehicle so the title comes to you.
I mean you bought nothing. Youbought nothing. And when it comes to
a home, think of a titlecompany. Don't ever if you're paying cash
for some property somewhere or cash fora fix and flip. If you don't
have a good attorney on your sidethat knows what they're doing, knows how
to do the research. And you'relike too cheap to use a title company

(20:22):
and get an insurance policy, andthey are relatively cheap, You're crazy.
I think you're absolutely nuts unless youknow what you're doing. Larry has a
question on flooring, and I thinka contractor. You'll be up next.
We got two lines open three ohthree Martino, three oh three, seven
to one to three talk go witha sure thing Denver's Best Roofer Excel Roofing

(20:47):
dot com. You don't pay acent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass Insurance paying
too much your bridge at dozens ofinsurance companies. Find out now three all
three seven to seven to one help. You'll think you're his only customer when
you choose Frank durand the real Estatemandot com to list your home with Remax

(21:11):
Alliance three all three nine two zerosixteen twenty two. All right, Frank
Duran, the real estate man,How I love the Frank, Oh my
goodness. When we were shopping forour house, Frank negotiated with the owner
the house we bought out in Franktownhappened to be empty for about eight months.

(21:33):
They didn't know if they were goingto stay or move. He found
out there was two different mortgages,so the people that were selling it had
a mortgage on the home we boughtfrom him. Plus they had another house
at Tom not to Tom that.Frank found that they had another mortgage.
So we started calculating their cash flowand figuring out how much an interest they
were paying these month for both thesehomes. Then we made them a low

(21:56):
ball offer and told them we'll closethem thirty days and guess what they accept
it. And he saved me aboutone hundred thousand dollars on that house.
But that's just one example out.Frank knows how to negotiate. You want
someone that's savvy when you are lookingfor a realtor whether you're buying or selling,
you want the right guy. That'sFrank Durand check him out of Frank
Duran homes dot com. Now,Larry, what's going on with you?

(22:19):
Larry? Well, I just needsome advice on doing a home premodeling project.
Okay, flooring basically, is itjust flooring? It's just flooring?
And what's there now? And isit your primary residence? Yeah? Primary?
Okay, old very old linoleum thatBut what have you got that really

(22:47):
old stuff that you would roll out? Yeah? Wow, Okay, that's
some old school stuff. Man,when was the house built? And I'm
asking this for a different reason,but then maybe twenty years ago or or
what put in some of the laminateflooring? Yeah, but you don't think
you're you don't think you're going tohave any form of an asbestos question?
Do you? Okay? Keep going? Then we won't to even go down

(23:10):
that road. Yeah. So whatI just want to see is what is
the recommendation from you and from Tomon paying for it? Uh? You
pay for the product so they canget it ordered. Boy, I'll tell
you man, we will never I'mgoing to pull my skirt up. As
scary as that sounds, you know. When it comes to we have people

(23:34):
on the referral list. In fact, the flooring guy I use all the
time is Buddy Mitchell. We alsohave Big Bear. He's going to be
redoing some hardwood and stuff a littledifferent. But when it comes to carpet,
when it comes to planking, whenit comes to tile, any kind
of flooring. For the most part, I like Buddy Mitchell and Karen Mitchell.

(23:56):
They owned Simply Floorsinc. Dot Com. But here where I'm going with
this, I do believe they takea percentage down. Now, I won't
give them a percentage down. Isimply won't do it. I don't care
if they're on the referral list ornot. And a lot of them,
especially a couple of landscapers, hatewhen I get into this zone. I
don't give money up front. Isimply don't. Now. Of course,

(24:18):
it's not going to bother them thatI'm doing it, because they know me
and I advertise for them, soit's like it's not even a deal.
But they don't know you. Idon't even know why, Buddy, or
anybody else on the referral list,whether a flooring company or a landscaper,
if you're working at someone's primary residence. For the life of me, I
don't know why they care, becausethey can always put a lean on your

(24:40):
house. So to answer your question, I trust Buddy, and I know
we won't rip you off, andI know you'll get your flooring, and
I know you'll be happy, andI know the pricing's good. But I
think he does want thirty percent down. I'm not sure. I don't give
money down. If I order customwindows, which I've never done, and
they have to measure out what wehave because our windows are strange, and

(25:03):
I know that that company is nevergoing to resell those windows. I would
pay for those windows directly to themanufacturer. I would do that. I
would have no problem doing that.But when it comes to planks or hardwood
or tile, I just can't seeit. John Fuller, I swear to
God, here's the part that's reallycrazy about what I'm saying. If it

(25:26):
wasn't for people giving money down,I wouldn't have a show. Tom wouldn't
have had to have a show.Think about that. It's a conundrum when
it comes to me. But Iliterally when I deal with our referral list
members, and that's basically all Ideal with. I don't give money down,
but I can understand why they haveno issue with that. But you

(25:48):
calling up, they might try totalk you in the money down. What
if you just as an attorney,when you hire someone to do flooring like
this guy, what is acceptable toyou? If anything? How do you
look at it? Yeah, Ithink it just really depends on the circumstance.
It's like, you know, Ihave I have bought material before,
you know, but I won't prepaylabor. So I think it just depends

(26:11):
on the circumstances. If it's anindependent guy that's got to go out in
fund, say a kitchen full ofcabinets or something like that, I get
that. If it's a special ordersomething, I get that. If it's
just a guy that's you know,that's selling his own merchandise, then obviously
not. I mean it just depends. We have a company that was on

(26:32):
the referral list, and I'll saythis, I kicked him off publicly.
It was about four or five yearsago, and they did garage floors.
We've got a great company on thereferral list that's been there for ten years.
He used to be Garage Kings.Now he's what's the name of the
new company, susany remember, Ijust don't remember off hand. He changed
it last year. But this othercompany not him, It's not TJ.
It's not Garage Kings. But wehad a company on there that took deposit.

(26:55):
It's fifty percent down to have yourgarage floor done. Now, why
would did you pay fifty percent ofa five thousand dollars job for POxy?
The second I figured it out,he was gone. That would never do
that. No, but it's ridiculous, and I think it's a red flag.
But Larry, I mean it is. I don't think. I don't
know if I've answered your question.So let me share an experience I had.

(27:18):
You asked about criminal cases before.Let me share. I had a
guy that I had on a caseat one point who's basic gig was to
go out and sell roofing jobs andwhatever else he could sell. He would
get half down and then he'd gethis commission, and then he would just

(27:38):
disappear. Oh so he was Andyeah, I mean he was. And
then when those people started making alot of noise and calling the radio show
and everything else, he would sellthe next job and use that deposit to
help pay for some of the firstjobs, and it would keep going and
keep going and keep going. Finallythe guy had to go spend about ten
years in prison. Oh my god. And I don't know how many people

(28:00):
lost money on this guy. Buthe was just a straight up thief,
nicest guy you could ever meet,most credible guy you could ever meet,
really good sales passion, obvie.Why were you dealing with I was a
criminal defense attorney, so ran represented. I didn't represent him, but you
ran into him. Yeah, Irepresented a code offend and became aware of

(28:22):
what this guy's deal was. Sobut I mean, that's his gig.
He did it for years. Hehad cases in Jeff Coo, in Denver,
in a Rappa Ho and you know, everywhere, because he knew very
well that if I go to thenext jurisdiction where I don't have any pending
cases, the chances of anybody doinganything were slimmed to none. So people
realize that some of these people yourun into off of Craig's list and Facebook,

(28:47):
Marketplace and all this stuffy. There'sno brick and mortar, there's nothing
doing is trying to find their nextvictim. Yeah, don't be that guy.
All right, hold tight, man, I'm going to put you on
whole three oh three seven one threeeight two five five two lines open three
zero three Martino, you've been rippedoff taking advantage of Another thing? Is
I want to get an update.Who did we put on hey, Kelly,

(29:07):
who did we put on that onewith the Lance camper in Camping World
yesterday? I'm pretty sure we havean update on that, and I want
to get to that after this.Go with a sure thing Denver's Best roofer
Excel Roofing dot com. You don'tpay a cent until you're content. Time

(29:30):
for an insurance checkup free, noobligation in comparison, call Compass Insurance paying
too much your coverage at dozens ofinsurance companies find out now three oh three
seven seven to one help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance
three oh three nine two zero sixteentwenty two. All right, three oh

(29:56):
three seven, one, three eighttwo five five. You've been ripped off
taking it vantage of real quick.Did we find out Kelly an update from
Bow on that camper? Do weknow anything? He's working on it today.
Oh, he is working on it. I thought I had an email.
I thought we had good news.This lady bought a camper. And
I'm going to go right back toLarry and then Jenny. But he bought
a camper, or this woman boughta camper, or her and her husband

(30:18):
thirty eight thousand dollars. They've hadit a year and a half. They
bought a brand new from Camping WorldJohn and they've only used it five or
six months because it's just a well, it's a pos I mean, that's
the only way to put it.The walls were so bad they had the
dealership Camping World had to literally shipit by truck back to the manufacturer to

(30:40):
repair it. Got all the wayback and ship back and there's still problems
with the left and right and it'sa truck topper, so it's got those
jacks to get it up. Thejacks don't work now, so they can't
even put it back on the truck. It's just a nightmare and what I
thought we got through to Lance?Who's the manufacturer? You ever heard of
them? Yep? You know,people don't realize when you buy a camper,

(31:03):
even a motorcycle, a four wheeler, a side by side, even
if you buy him brand new,there's no Lemon law on anything like that.
That's just on for what we wouldcall your typical commuting vehicle, a
car or a light truck. Evenover ten thousand pounds I believe or somewhere
around there, there's no Lemon law. It's buy or beware. I mean,
unless you're going to dive into whatis it the Magnus what is the

(31:26):
federal Lemon law? Magnus and Moss. Yeah, Magnus and Moss. And
you know what much of that cost? I mean, that's a what are
you going to do? Hire anattorney for fifty thousand to go after a
manufacturer? I wish at some pointthings were done a little better. Lance
is a pretty good company. What'sgoing on with them? Are they not
willing to stand by him? Well? That's what right now? What I

(31:47):
know is BO is going back andforth. I've seen the email. The
guy does work directly for Lance,and then the guy from Camping World's in
it, but the guy seems tobe ghosting. I don't know what's going
on. I'll tell you this,though, a truck topper at thirty eight
thousand dollars, I would bet youalmost anything. And I have no problem
with this. I'm a capitalist.But a truck topper thirty eight thousand,

(32:08):
there's not a lot of plumbing,electricity. This is a truck topper.
Okay, thirty eight thousand. Ibet they roll those things off all day
long at ten grand. So I'min cost of building, so I am
to be surprised. They're as technicallyjohn S Doctor's RRV. Well, I
don't know about that, but Iunderstand what you're saying. But they're very

(32:30):
tiny as well. I bet theyroll those off between ten maybe twelve grand
at costs. But their infrastructure ishuge. Don't get me wrong, man,
they they're massive, they're worldwide.I get all that. My point
is, though, when they dohave a problem to the point where the
walls are cracking and the dealer issaying this thing should have never left the

(32:50):
factory and they're not helping them,I think that's totally unacceptable. But some
of those things are ninety or onehundred grand, though, I mean they're
nice, So it's completely unacceptable thatyou would have walls falling apart period care.
They make it sound like like anearthquake hit. I would be heading
right back to the Lance factory andparking in the front door. Hey,
Larry, real quick, do youhave any more questions on that? If

(33:14):
you're going to use anybody on ourreferral list giving money down, I mean
I'm here to I'm here to chewthem up and take care of it if
there is a problem, and therewouldn't be a problem on a referral list,
but in general, I wouldn't givemoney down, man. I just
won't. And I already know I'mgoing to get emails from sponsors. But
do you have any other questions?Well, yeah, I do because the

(33:35):
company that we're going through, yeah, that the four that we want is
on your referral list. Who isIt's simply Powers Okay, yeah, so
who I've been talking about. Andyeah, and the contract they originally sent
to us, it's about a threethousand, slightly over three thousand dollars project,
yep, And they are wanting beforeto sign the contract can get the

(34:00):
ball Rolling. Yep, they're wellthat's like two thirds. I just I
mean, I don't have an answerfor you, Larry. In fact,
you know what I'm going to do. Screw it, Kelly. Let's get
Buddy Mitchell on. I'm gonna getthe owner on. Hold on. I
want you to hold on, Larry. It's a great company and I want
you to use them. I mean, I can't tell a company how to
do business, but I do wantto understand from Buddy's side, why two

(34:23):
thirds is there? Because I justdon't understand it. And this is a
man I've spent a lot of moneywith, and I like Buddy and I
like carry. So don't get mewrong here, but you know what it
is. What it is, Ryan, Jenny. Jenny's got a problem with
a boat. Then we got awarranty problem. Everybody holds tight, one
line open, three zero three,Martino, go with a sure thing Denver's

(34:47):
Best roofer Excel Roofing dot com.You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance. Pay too muchyour coverage at dozens of insurance companies.
Find out now three all three sevenseven to one. Help. You'll think
you're his only customer when you chooseFrank durand the real estate Man dot Com

(35:10):
to list your home with Remax Alliancethree all three nine two zero sixteen twenty
two. Yeah, rip, toughnews. Need advice so you don't have
come runs as fast as we canshow Shooter's gonna help. Come man.

(35:37):
This is the Troubleshooter Show. NoTom Martinez, Welcome, Welcome to the
show, the only show of itskind. I hope everybody's having a great
day. It's Tuesday here at theTroubleshooter Show. John Fuller Fuller Law joins
me for the show. Any questionsyou have on personal injury where you just
want to chime in, and anythinggoing in on the show, please feel

(35:57):
free. We do have one lineopen. It's three oh three seven one
three eight two five five. Overthree hundred million dollars cash merchandise exchanges refunds
directly due to this show. Welove helping you, love diving into problems.
She can't get free help like thisanywhere else. I do want to
tell you about a company though Paulthe Waterman. In fact, Paul was

(36:20):
supposed to be here today. Hehad a little family emergency at the last
time. But man, we boughta water system from Paul. Probably I
don't think it's even been six months. The experience was great. What I
loved about it more than anything ishow much money I saved. When we
shopped for a whole house softener yearsago it was seven eight thousand dollars.

(36:40):
The one we got from Paul lessthan three thousand dollars. Better equipment,
better warranty, better people, betterservice. Paul the Waterman is who you
want to use. Check him outat waterpros dot net. That simple as
that, waterpros dot net. Nowlet's see where did we leave eve off.
We finished up with the guy withflooring, Hey, what happened to

(37:02):
him? I was gonna get BuddyMitchell on. So Buddy is not available
until eleven thirty. So we're goingto have back on. Yes, So
everybody make sure to tune in.Whether you're listening to us on YouTube,
which if you go to YouTube dotcom you can see us during the breaks
type in Troubleshooter Network, or ifyou're listening live on the iHeart app,
or if you're listening to a podcastat eleven thirty. We're going to get

(37:25):
Buddy Mitchell on two thirds down.They're on our referral list, and I
just want to understand why it's twothirds down, So I'm going to ask
him straight up. He's a greatguy, great company. I've used him
numerous times. I'd use him againin a heartbeat, and his product is
unbelievable. They sell Proximity mills,probably the most gorgeous flooring line I've ever

(37:46):
seen. And it doesn't matter ifyou've got to fix and flip or a
five million dollar house, He's gotthe product for you. But I just
want to understand the money down.I also want to make sure they take
a credit card down because worst scenario, if they take it down by credit
card and they don't show up,they can probably call up the issuing bank

(38:07):
and do a fraud case. ButI still think two thirds down, no
matter what, is excessive. Ifyou want to chime in on that,
three oh three seven, one,three eight two five five. Now Jenny's
been waiting the longest, Benny ofJenny, what's going on? Hi?
Mark, thanks for taking my call, Thanks for calling say that I'm sorry

(38:30):
I missed that last part. Jenny, Oh, I just said I've been
a long time listener. Oh cool, what's going on with you? It
says you bought a boat. That'scool. No, I am calling on
behalf of his friend who her brotherrecently died from cancer. Oh, I'm
sorry to hear that. And sheyeah, it was a terrible battle.

(38:52):
She inherited his estate, and inthat estate he had a boat, which
she knew thing about. You know, So what kind of boat is it?
Or is it a new boat,an old boat, a rowboat,
a paddle boat. Fair, Itwas a fairly new boat. I think
it was a twenty nineteen or twentylike a fish and skiboat, a pontoon

(39:15):
boat, yes, like that?Like that? Yeah, yeah, exactly,
Like I really do want to understandthis part, Jenny. Is it
a fish and skiboat? Yes itis, okay, keep going, yes.
So and primarily that was, youknow, all he used it for
was I think a fishing trip hereand there. But anyway, she decided

(39:37):
that she wanted to sell the boatbecause she knows nothing about boats, and
nobody in the family does. Nobodywanted it. So my son helped facilitate
the deal, put it on Facebookmarketplace, and this is back in Iowa,
and a couple came to look atit. If the husband came first,
looked it over, was very pleased. How much were they asking They

(39:58):
were asking thirty five okay, andthey settled on thirty one okay. And
he bought it brand new and haddone, you know, ten thousand dollars
worth upgrades to it. It wasa very gret you. So they came
to a deal thirty one k Whathappened yes. So then the next day
the husband called and asked if theycould meet them at bath Pro, if

(40:22):
he could take the boat over thereto have it looked at. You smart,
So my son said, well,yeah, but I'll take it over
there, you know, for liabilitypurposes in case anything happened you know.
Oh they wanted to pick it upand bring it over there. Yes,
okay, but so smart smart ofyeah, yeah, smart of the kid
to say no, no, onon, now, I'll bring it over.

(40:44):
So what happened, Yes, yes, So he took it over there
with with my friend and so theywent over there. They had it looked
at. Because the husband seemed tobe most concerned with how many hours were
on the boat. Okay, Theywere very pleased with how it looked.
And then you know, well,then I guess the wife she kind of

(41:04):
started getting a little nitpicky about scratches. Hey, hey, Jenny, how
many how many hours? Just outof curiosity? Do you know how many
hours were on it? Twenty nine? Twenty nine? Okay? And I'm
sorry, I just want to askJohn, John, you've had a boat
in the past. I mean,that's nothing, right, very low hours.
Yeah, that's nothing. So keepgoing. But you already got they
already looked at it, and nowthey're looking at it over there, and

(41:27):
Avenue checked out. She's starting totalk about different scratches and stuff. So
but where does it go? Arethey trying to get the price down?
Well, what happened was they agreed, they had the folks that bass pro
look at it, you know,look at the system, check it out.
So yeah, everything to go.It's good. Money has already exchanged
hands. The title has been youknow, signed over to them two years

(41:52):
later. So wait the money.When you say the money exchanged hands,
this is important, Jenny, howdid the money exchange hands? I mean
was a check completely cash? Wasit cash? What was it? Cashier's
check? Okay? So and itwent into the other bank, and it's
done and over. It is doneand over. Okay, So what happens
what buyer's remorse? Yeah two dayslater? Okay, I mean I assume

(42:16):
you guys had a bill of salethat said as is right. Oh yeah,
yes, they have a copy.Yes, okay, so two days
later, go ahead. I'm sorryto keep cutting you off. Everything seems
like okay, I know it's adone deal. It's cutting dry as far
as I'm concerned. But the problemis, so now they came back and
said, well, there was damageto the underneath of the boat. The

(42:38):
motors aren't running right. Well,you know they have Wait a second,
Jenny, hold on in. Irealize you're calling for a friend. My
first response would be I met youat bass Pro Shop. I mean well,
actually my first response would be kissmy ass. But my second response
would be you brought it to getit inspected. Why didn't the people at

(43:00):
bass Pro Why weren't these issues therewhen we were at bass Pro Shop?
But now they are, Yeah,Well, this is what happened. Nobody
looked under the boat, nobody turnedthe motors onto the boat, and that
was their own fault for not havingnot asking for them to do that.
I listen, you know what didthey know? Okay, between you and

(43:22):
me and my wife sitting next tome, no one else is listening.
I want to ask you something.Did they know the boat was screwed up
or not? Well? Absolutely no, that's right. Because the guy died,
they really would have no idea.No, okay, so they bought
it. Now what but where doesit sit? Right now? They can
tell them the pound sand where doesit sit? Yeah? Why said go

(43:45):
lay an egg? But what happenedwas there's the problem is it's the wife.
So it seems more concerned with cosmeticbecause there's scratches on the bottom of
Look, but Jenny, here's here. Hold on, just please let me
just ask sister act question. Yeah. Yeah. The people that have the
money have the money. The peoplethat have the boat and bought the boat

(44:06):
have the boat. Who cares?At this point? Why are they even
talking to these people? This isthe only hang up and this is why
it's it's an issue, which itmay not be an issue. But before
she okay, her brother had alreadysigned. All right, Jenny, hold
on, I'm going to take thisbreak. I promise I'll come back to

(44:27):
you. First, I want tounderstand literally how we can help. I
mean, are they threatening to sueyou? Did you get served or not?
You but your friend? I wantto know where it's at. But
everybody, hold tight. I wantto try to stay on schedule, Hold
on, go with a sure thingDenver's best roofer Excel Roofing dot com.

(44:47):
You don't pay a cent until you'recontent. Time for an insurance check up
free, no obligation. In comparison, call Compass Insurance paying too much bridge
at dozens of insurance companies find outnow three all three seven seven to one
help. You'll think you're his onlycustomer when you choose Frank durand the real
estate Man dot com to list yourhome with Remax Alliance three all three nine

(45:12):
two zero sixteen twenty two all right, three oh three seven one three A
two five five one line open.You've been ripped off taking advantage of We'd
love to hear from you. We'dlove to help. I want to jump
back into this boat issue though,because I just got to understand what's going
on with it right now? Arethey threatening to sue them? And we'll

(45:34):
bring John Fuller in to talk aboutit too. But Jenny, So where
does it really sit right now?I understand the woman is upset. They
have buyer's remorse. They're saying therewere some problems underneath. She doesn't like
some of the scratches. But where'sit at? Okay? So the hangup
is with the title. Before hedied, her brother's Yes, he signed

(46:00):
the back of the title. Sheso that was because you know, so
that that's all done and taken careof. Problem is she did not transfer
that title into her name before sellingit to that. Hey, hold on,
can you, Kelly? I'd likeyou to tee up Mackenzie. Keep
going. Okay, And so itwouldn't be an issue at this point.

(46:22):
It would just be cut and dry, but can be a big issue because
of the damage underneath and they thinkthat it was the but they can't transfer.
Yeah, so right now, forgetabout all these other things going on.
It's it's more of a title issueright now, because they're saying,

(46:43):
you sold me a boat and wecan't even get it titled. I don't
understand, though, why what youknow? That's not the issue. They
have the title, They have thetitle. It was signed over to them.
Go ahead, Jenny, I swearto god, I have to know
what the issue is. I'm goingto shut up for thirty seconds, and
by the time thirties up, I'mgoing to understand. Go ahead. Okay.

(47:07):
So basically, they were demanding moneyback from the sale of the boat,
and they agreed to a couple ofthousand dollars. The woman wasn't happy
with that, so she said,well, then we can just sue you
for this. And the only reasonwhy my friend is apprehensive about this is
because when she sold them the boat, she did not have the title put

(47:29):
into her name before selling it tothem, because she inherited it and threw
her brother's estate. Go ahead,He had his name on the back,
So that is where the issue is. Okay. Hold on, got a
question for you. Did is this? Who is this person? Your sister
doesn't a friend? Did your friend? So your friend had a title that

(47:52):
was already signed by the former ownerwho is now deceased. That's right,
did your friend? Did your friend? Your friend never a title in her
own name? Okay? Skip title? Did the IOWA title that was on
that boat have the ability for asubsequent owner to sign it over because it
may have been an open title,which is no big deal. You know,

(48:14):
this is truly going to depend onhow the titles in Iowa work.
But going beyond that, John wheremy brain was going, Let's say it's
not an open title. Okay,couldn't the estate or whoever's taking care of
the estate. I don't think howthat person do anything now, But the
dead person doesn't own the boat anymore. As soon as a dead person signed

(48:37):
that title over, that's a negotiableinstrument that is owned by the new holder
of that title. But it soundslike he signed it over and everything else
was. The dead guy doesn't ownthe boat anymore as soon as he signed
it and gave that signed title evenblank. Yeah, it's still signed.
It's a negotiable instrument. Right.They could have taken that title down and

(48:58):
put it in her name or givenit to you, put it in your
name or anybody else's name. It'sa negotiable title. Now. The fact
that she didn't put it in hername really is only an issue. Perhaps
if the AXA titles don't allow that, taxes and whatnot, but that's nothing
that's going to do with this issue. If you sold that boat as is
where is, and you've got abill of sale that says that I tell

(49:20):
them to pound sand. They hadevery opportunity to inspect the boat and deal
and then, Jenny, here's howit would go down if they feel they're
in the right. I mean,they're simply going to hire an attorney just
because of the dollar amount. Here, my dad, it's going to be
small claim scourt no matter what stateit's in, and they're going to serve
them and come after them, andthen they have to hire representation to your
friends live in Colorado. Yeah,and so they took this boat to Iowa

(49:45):
or it lived in Iowa before itwas an Iowa title. Yeah, it's
in Iowa. She had to travelback there for these people are going to
drive or come to Colorado to sueyour friends. That would cost force.
I mean, that's crazy. Orthey're going to try to do it in
Iowa. Every one. I gota question on a boat title though I've
never owned a boat. Is itjust like a car title? Do you?

(50:07):
Who do you deal with? Youdon't go to DMV, do you?
Yeah? It depends on the statemark. And I know this it's
going to sound crazy, but insome states like Colorado, boats are considered
personal property. There's not a titlefor them. Okay, there's a title
on the trailer, but not onthe boat. So a bill of sail
transfers the boat, the title transfersthe trailer. I looked up in Iowa.
Iowa has boat titles only for boatsover seventeen feet, which I'm assuming

(50:30):
this is since she had a title. But every state is different, so
wow. So they actually go tosome form of DMV and register the boat,
just like we would a car.In Colorado as an example, you
would register the boat with the Divisionof Natural Resources or whatever it's called today.
It changes every year, it seemslike, but you would register it

(50:50):
with the Department of Natural Resources,not necessarily the Motor Vehicle Department unless that
state considers it to be a motorvehicle. But Jenny, it still comes
back to this. It really doesn'tmatter. They're either going to sue them
or not, whether there's any groundsor anything's going to happen. In my
opinion, that's not a legal opinion. I don't think anything's going to happen.
I think they'd win in court ifit's an open title. Like John

(51:14):
said, now let's go one stepfurther, and the guy didn't sign it
then I would simply say whoever inheritedthe boat or is in charge of it
would be able to sign it overwell the estate. The adjudication of the
estate would result in a court orderthat basically transfers the ownership of that boat
over, or would at least authorizethe issuing agency in Iowa to transfer and

(51:38):
issue a new title in the nameof the current owner. Am I correct
in saying, though, because thereis no title to a boat in Colorado,
that this really wouldn't even be anissue. In fact, a small
what is it, a small itemAffA David or something could take care of
it. There wouldn't even have tobe an action on it. I really.
I would assume if this took placein Colorado, the decedent would probably

(52:00):
have signed a bill of sale beforethey passed, and it would just be
like any other bill of sale fora wheelbarrow or a you know, a
watch or anything else. It's justpersonal property. I guess I'm going to
stand here for the rest of theshow because this microphone falls every time I
touch it. I mean, it'sreally remarkable. In fact, I hate

(52:21):
to say this, Jenny, Doyou got any more questions? They just
got to see what these people aregoing to do. But I would tell
your friend if she called in,I wouldn't give them two thousand. I
wouldn't give them three thousand. Theyhad the opportunity to check it out.
It's not like there was anything underhanded. No one knew the condition of the
boat. The owner's dead. SoI would tell them the pound sand,
That's what I would tell them.Yeah, okay, well that's what I

(52:43):
said. All right, Now quoteyour pound sand. Thanks J all right,
So I mean that's that. Let'sfree up that line. I'm going
to take a break, actually early, probably for the first time in my
life, to try to fix mymicrophone. Hold tight. In fact,
Carol, let me see Hu's next. That's what we call a tease.
John, Watch how I do this? You ready, just sit back and

(53:06):
watch. Ryan's got a problem witha warranty or a service. We're gonna
find out. We got an updateon Camping World, which I'm dying to
figure out, and then a questionon flooring. Go with a sure thing
Denver's best roofer Excel roofing dot com. You don't pay a cent until you're

(53:28):
content. Time for an insurance checkup free no obligation in comparison, call
Compass insurance paying too much your coverageat dozens of insurance companies find out now
three oh three seven to seven toone help. You'll think you're his only
customer when you choose Frank durand thereal estate man dot com to list your
home with Remax Alliance three oh threenine two zero sixteen twenty two. All

(53:57):
right, three oh three seven onethree eight two five five. That is
a number you've been ripped off ortaking advantage of. Hey, we got
Buddy Mitchell on. Hey, buddy, I have got two questions for you.
One I don't even know what Carol'sgot, but she has a question
for you. How are you doing? By the way, man, buddy,

(54:19):
I'm here. Oh hey man,how are you doing. I'm doing
good. I been you know.We're just moving along. Got the third
showroom open and I'm excited for thefuture. You guys are growing gangbusters.
I mean we've been talking about youso long. You had that one showroom
in our vat, and now you'vegot one over at what Sea four seventy

(54:39):
and Dry Creek ish? Is thatright? It's eighty one oh one South
Quebec Street. Off seventy and Quebec. Yeah, and I've been over to
that when it's gorgeous. Now wehave one over on East Quincy one seven
or one seven zero three four EastTwincy, Quincy and Buckley. Oh nice

(55:00):
man. So you you you're allsaid, if someone's Denver Metro, they
have three to choose from. Oneof them's close. Yeah. Well,
you know, god, we stilldo about sixty percent shop at home,
where we curate the samples and bringit right to the homeowner. Yep.
That way they don't have to driveall over town. And you know a

(55:21):
lot of people they get, youknow, they get a little overwhelmed when
they go in a showroom with ninehundred and fifty carpets and you know,
eight hundred and fifty different samples ofLVP and Hartwood. You know what they
like about Shop at home is we'reable to narrow that down to the best
sellers and the products that we've gota really good price on, and you

(55:42):
know, just go directly to thepeople's house. And I know a lot
of people that's how we wouldn't dothat. When you sold to me,
that's exactly what you did. Youcame out, you measured. You want
different samples. I mean, youknow the deal. You do it every
day. I've got one for you, though, Man, I need help
with I need to understand something.I got somebody that wants to use you.
His name's Larry. I assume I'mgonna ask him real quick. Hey,

(56:05):
Larry, did you shop at home? Or did you go in we
went into the store? Which onedid you go into? Ill? Quit
back? Okay? So buddy,he goes in and I think the entire
job was going to be how much, Larry? How much was the bid?
Parts, labor, everything, materials? He's sixty five and change?

(56:27):
Say it again, thirty six thirtythree thousand and sixty five and change all
right. So you got the idea, buddy, and you said that your
folks wanted how much down Larry?Well, it says there deposit dou now
to special order materials, and oldmaterials will be ordered until deposit is made,
and that is twenty one forty fiveand sixty seven cents. So buddy,

(56:53):
buddy, what I'm trying to figureout is two thirds down. Now,
listen, I've used you and we'renot talking tree. I bought just
like any customer you have I don'trecall ever having to pay anything down.
Maybybe that's because our relationship or Isimply said I won't pay it down.
But honestly, this comes up,whether it's HVAC, someone building a deck.

(57:15):
How do you justify it simply forfloors two thirds down? Well,
because it's number one special order,so we can't order it and have it
show up and then the guy backout and we're stuck with products that you
know, we special ordered for them, just because there's so many different colors.
So this isn't something that you havea way in a warehouse, like

(57:37):
white tile, that you would sellto different restaurants everywhere in the world.
Right, Okay, well, actually, you know, Larry, that does
make sense to me. It doesmake and the other two. The other
thing that we do is you canput it on a credit card, so
if we don't deliver it, youcan contest your charges and say, hey,

(57:59):
yep, you know, yeah,these guys never showed up. And
then Larry, if they don't deliverit and don't show up, you can
call me. That's the next part. Did you have any other questions for
Buddy? And Buddy, you knowwhat, I apologize and I'll tell you
why. I kind of thought Iwasn't thinking special order, and I really

(58:21):
wasn't. I don't know why.But absolutely, the size of the room
or the size of the role youneed for each order. A million different
colors when it comes to carpet ifsomeone's buying carpet, and then a million
different patterns if it comes to somekind of LVT or LVP. I guess
you're right, you guys, reallynever. In fact, what do you

(58:42):
inventory besides samples or everything is basicallyspecial order. Now we have about ten
different lvps that are in stock,okay, and then we have three or
four carpets that are in stock,and you know that. Then we would
just take a deposit the day weshow up, you know, if it's
if it's a stock product, butwhen we special order. But what we

(59:02):
we always have done is we've alwaysrecommended people pay with their credit card.
Yeah, I get it, getI get all the protection we don't.
Yeah, they got a lot ofprotection with that. Let me let me
just make sure that. God,you and I had a conversation about that
when we first started. Yeah,you know, but that was we started
ten years ago. I've been withyou guys, almost ten years. I
understand why you forget. So that'stotally cool. Hold on, we might

(59:28):
have another question for you, butI want to make sure, Larry,
Larry, do you have any otherfollow up questions for Buddy. Yeah,
just a quick question. So theproduct cost on this job is fifteen and
eleven dollars, so it's about fiftypercent of it with the product, ask

(59:49):
buddy. Then hold on, holdon, Larry, Buddy asked a question,
I mean, on what is it? Is it a bid that he
could look at that says the productis that much? Or what are you
looking at? Well, I'm justlooking at the quote that they sent out
to us, okay, and thatthat fifteen hundred dollars is for a thicker

(01:00:10):
lament that they did have to probablyorder special just for our our likes and
our order. Yeah, okay,so that is a little different than the
twenty one. Yeah, I getit. So buddy, what is the
difference of that six hundred bucks orwhatever it is? You know? I
have Larry call me when I getback to the office. I'm out on

(01:00:34):
jobs today. I'll be back fouro'clock this afternoon. I'm going to tell
you to get from fifteen hundred tothirty six. The labor isn't thirty six.
There's more material in it than that. But I would just have to
take a look at it. Andyou know, I don't mind. I
don't mind, you know, Idon't mind adjusting the You know, we
won't work with anything, don't getit. These guys who will work with

(01:00:58):
anybody, man, they really will. And what I want people to know
is I trust these guys. ButI did want him to validate why he's
getting such a big amount down.And Larry, call buddy up. In
fact, Kelly, make sure Larry, I just put him on hold.
It has a number to call up. You can ask buddy what number to
call when I'm done, But holdon one second, buddy. Hey,

(01:01:20):
Carol, what's your question on flooring? Hey? Carol, you're up.
You're mumbling, Hey, Carol,Carol, Carol, Hi, Hey,
what's going on? Yeah? Iwas calling to find out if anybody near
of a product that was available onthe market they could feel a crack and
a shower floor? Well kind ofyou mean, like, what kind of

(01:01:43):
shower is it? Like? Tile? What is it? No? No,
it's an original builder grade composition ofsome sort it's one solid piece.
And I'm going to be remodeling thisbathroom in September, but I've got guests
coming in. I don't want toshare a bathroom, so I'd like a
quick well hold on, Carol.I still don't understand what it's made out
of, Like plastic, Yeah,you know, like our old chaw.

(01:02:06):
It looks like that imitation marble stuff. Buddy, do you have any ideas?
I mean, I realize you don't. Do you know bathroom floors,
but I mean you can picture ashower. You know everything about flooring.
Do you know have any product,like some form of cock or something that
would actually fix it? Just agood steal? No, it's not.

(01:02:28):
I don't need This is just fora couple of months until the contract is
available to the model. What wouldyou suggest for just a temporary fix if
anything, Buddy, cock really good, silicone cock, just cock, Okay,
you know the silicon cock? Okay, no other marine waterproof products that
you can think of. I don'tknow silicone cock is waterproof. Let me

(01:02:51):
let me say this really quick.If you just email me a picture of
it, you can email from Ican give it right now or whatever.
But you could email me a pictureof it, and I could tell you
what I think. You know,I'm not gonna come out there, but
I can tell you what I think. Yeah, it's a good idea.
I can get a bet, thankyou. Yeah, I'll get you.
Because I'm shopping right now. Idon't have a tent or anything with me.

(01:03:13):
So if you can put me backto the and switch for it,
I'll kick you. Yep, Iwill. We'll get it all figured out.
Hey, Buddy Mitchell, I appreciateanybody out there looking for flooring.
You can find Buddy and Simply FloorsInc. Dot Com on the referral list
at referral list dot com. Nowwe have an update on Camping World.
I'm going to do right after thebreak. Then Ryan's got a problem with
a warranty service. In fact,Ryan, you've been holding a little longer,

(01:03:37):
so I'll do those in reverse.We have two lines open. Once
these clear up, three zero three, Martino, go with a sure thing
Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're
content. Time for an insurance checkup free no obligation comparison call Compass Insurance

(01:04:02):
paying too much your coverage at dozensof insurance companies. Find out now three
oh three seven seven to one help. You'll think you're his only customer when
you choose Frank durand the real estateMan dot com to list your home with
Remax Alliance three oh three nine twozero sixteen twenty two, three oh three

(01:04:23):
seven one three eight two five fivethree oh three Martino. Remember that number
works on and off the air.You can always join us. Go to
YouTube dot com type in trouble ShooterNetwork and you'll find our live stream.
Don't forget iHeart too if you're notaround Colorado or want to listen into us
in more of a stereo than whateverthe AAM channel is. The iHeart app

(01:04:45):
is incredible. It's free, sodon't forget that. And then we're one
of the most downloaded podcasts across thecountry when it comes to what we do,
and I think fifty sixty thousand amonth, which is incredible for a
show based staut of Denver, Colorado. Deputy Bo's got an update, but
I told Ryan i'd go to himfirst. Hey, Ryan, first of

(01:05:05):
all, I appreciate you holding forso long. What the heck is going
on with with warranty. Good morning, Mark, thanks for taking my call.
You got it man. So wehave a twenty twenty three Ram thirty
five d soel nice, twenty threethousand miles on it. That's like what

(01:05:25):
an eighty ninety thousand dollars truck?It's in that ballpark? Yes, sir,
what's going on with it? Startedhearing a knock in the engine.
Took it into the RAM dealer tofigure out what was going on here?
Who did you buy it new?I did buy it new? And did
you buy it from this particular dealer? And who is the dealer that looked

(01:05:47):
at it? I did not buyit from this dealer. The dealer that's
looking at it currently is Castle RockAuto Plex. Yeah, okay, so
keep going. So they pulled thetruck in, pulled the oil pan.
There's apparently only three courts of oilin the truck. Wow. Once the

(01:06:09):
last time you had an oil change? Still in that blank? Yep?
Absolutely, I had the oil changeat thirteen thousand miles. The little gauge
on the truck was still showing thirtypercent oil life capacity for whatever that's worth.
No coldes on the engine, nocheck engine light, nothing, Hey,

(01:06:29):
I need to ask you something.And I'm not saying I agree with
this. But are they saying becauseyou waited so long on the oil change
interval, they're not going to coverit under warranty? Ram is stating that
the oil was never filled properly.From the place where I had my oil
changed? Where did you have achange? I had it change that big

(01:06:51):
old But I don't But how manymiles ago was that? My calculations was
around nine thousand take a little bitso. But hold on, So they're
saying they never put enough oil init nine thousand miles ago. That that,
and I talked with with the folksdown at Big Oh, and it

(01:07:11):
makes completely sense that the engine isnot going to run for nine thousand miles
if there's not adequately Not only notonly that, Ryan, it's also going
to have If it's that low onoil, you're gonna have low oil pressure,
You're going to have an oil lighton, You're gonna have possibly even
a check engine light. But you'resaying none of that happened for nine thousand
miles nothing. What finally transpired intoit knocking or you bringing it in?

(01:07:38):
You started hearing it knocking. Iheard the knocking correct, let's get on.
Yeah, this is insane. Holdon, I want to get Kevin
Caulkin up. I don't understand.So they're willing to do nothing. Are
they even saying something like, well, we'll pay for half, because I
assume that engines every bit of twentyuh forty two thousand dollars. Oh my

(01:08:01):
god, forty two thousand dollars.And you just bought this truck at twenty
twenty three with twenty six thousand miles. You had an oil change done at
Big O nine thousand miles later,it's knocking in the dealer or this dealership
you have it at is saying thatit's Big O's issue. Correct. Yeah,

(01:08:25):
And basically the dealership gave me Ram'scustomer service number and said call this
number. There's nothing we can dofor you. I just have you called
that number. I've it's I've tried. I've sat on hold for forty minutes,
got transferred fifteen times, talk tosomebody in a foreign country. I
couldn't understand them. Just get getsokay. Listen man, listen, listen.

(01:08:48):
Here's what I'm going to do duringthe break. I'm going to try
to reach out to somebody that Iknow that works for he's a service manager
at a Dodge dealership. I wantyou to give Kelly the vin. I
want to see how bad they flaggedthis vehicle in the Dodge system. Then
then I just got to see ifI can get in touch with Andy.

(01:09:09):
If I can get in touch withAndy, give him the vin. I
just want to see what's going onbehind the scenes and talk to Andy about
it. I find this crazy.I mean, it's definitely not your issue.
Well it's all your issue, butit's either Big O or a manufacturer's
issue. But what I don't understandand why I want Kevin Caulkin up.
I want to know what symptoms ifit was that low on oil. I

(01:09:30):
assume it takes what sixteen courts twelvecourts, and they were saying how many
was in it. They were sayingthere was two to three courts of oil
in the engine. So but howcould there only be two or three courts
for nine thousand miles. That's theproblem. That's where I that's the part
I don't get. It's simply hishold on. I got them on hold

(01:09:50):
Kelly, let's get Kevin on.But on top of that, I really
want that Vin number. As soonas I get that VIN number from you,
text it to me. I'm goingto text it to Andy and see
if he can tell us what's goingon with that Behind the scenes, John,
how many times something like this happened? I think everybody in the world
has been in a position where everybody'spointing the fingers somewhere else. But it's

(01:10:13):
not your fault, not the consumer'sfault. You've got Big O saying there's
no way we did it, andit seems like a valid argument. And
then you've got the manufacturer saying,oh no, there was only three courts.
What the hell? What's your gut? Yeah, he said, she
said, this is going to bea proof problem for either one of forty
two bouaris dollars everybody hain't take.Hopefully we can figure out what's going on

(01:10:34):
in this. And then Nancy's gota problem registering a car, Mario's got
a problem with a car accident.I don't know what that's about. And
then Deputy Bow, we still gotthat update. Hold on go with a
sure thing Denver's Best roofer Excel roofingdot com. You don't pay a cent
until you're content. Time for aninsurance, Yeah, cup free, no

(01:11:00):
obligation. In comparison, call CompassInsurance. Pay too much your coverage at
dozens of insurance companies find out nowthree all three seven seven to one help.
You'll think you're his only customer whenyou choose Frank durand the real estate
man dot com to list your homewith Remax Alliance three all three nine two
zero sixteen twenty two. Ripped upso you don't have come run in as

(01:11:33):
as we can show Shooter's gonna helpcome. This is the Troubleshooter Show.
No Tom martinezome, Welcome to theshow, the only show of it's kind.
We're here to solve problems, answerquestions, take complaints. We're trying
to make your life a little bitbetter. You got ripped off or taking

(01:11:53):
advantage of We want to get directlyinvolved. We want to help you out.
We have contractors out there that thinkit's fine just steal your money,
and it's not. I'll tell yousomething Colorado has done. There's not a
lot of teeth in it, butthere is laws out there where they have
to hold this being a contractor,your money, your down payment, and
trust. And if they don't,they can face, not just civil issues,

(01:12:16):
but actually they can go I'm notgoing to say they can go to
jail, but they can go tojail. I've yet seen that happen.
Actually, I think we did haveone with a I think he sold a
mini house or what are they called, what are those little tiny homes called
a tiny home. I think itwas a tiny home deal, and the
guy took a lot down as fortyor fifty grand. I think he did

(01:12:36):
end up doing some time now thatI think about it. But the Contractor's
Trust Act is a powerful thing,and we have connections with some das and
other people that allow us to probablyget by a little more red tape than
the average Joe has to do.So please, you've been ripped off or
taking advantage of you, give usa call three zero three Martino. Now

(01:12:59):
don't forget that number works on andoff the air, three zero three Martino.
You can always email us at helpat troubleshooter dot com. We have
all lines full right now, butsoon as one opens, I promise I'll
continue to give the number out.But here, in fact, one just
dropped. Hey, Kelly, ifthat woman, I think it was a
woman who's listening and had the caraccident. Question call back right now.

(01:13:21):
I got John Fuller in studio.It's gonna be It's just callback, and
I'll make you a priority. Iknow you were holding for a little bit
there. Now, Ryan, Ijust texted your vind number. Ryan called
last hour. He has a twentytwenty three Dodge thirty five hundred. He
had an oil change at Big O'roughly eight nine thousand miles ago. The

(01:13:44):
entire vehicle has twenty three to twentyfive thousand miles. He brought it in
because it started making noise, startedknocking. He brought it into the dealership
down in Castle Rock, which,by the way, we've had some complaints
on. I'm not going to tiehim into this by any means, but
we have had some issues with themor calls come in. Not a lot,
but some. But they said,hey, whoever did the oil change

(01:14:08):
last time? There's a big issuewith because they only put Did they really
tell you there was I understand Ryan, they said there was only three courts
in there. But were they basicallysaying that Big O' only put three courts
in it? Yeah, they werebasically saying this is Big o''s responsibility.
It wasn't performed adequately, and thenyou drove eight nine thousand miles before it

(01:14:31):
was knocking correct and not one checkengine like was ever on, no warnings
at all. How about oil pressure, no problem? No, everything was
reading fine. And I mean Ididn't look at the oil gages because I
didn't have any issues. So butno, no codes or anything were thrown
that I know of, or no, no, you know, on the

(01:14:51):
dash, nothing came up warning meor showing anything. Right, So listen,
here's here's what's in the hopper.Right now, I am pulling all
the infrom on your vehicle in theDodge system. I should probably have that.
It could be any minute, itcould be a half hour, I'm
not sure. When I have thatback, we're going to see how that
dealership tagged it in the warranty systemand just get whatever information we can.

(01:15:14):
The other thing I'm trying to dois get my diesel expert on. He
works on all my diesel stuff,which is only one thing, but he
works on my six hundred and tenhorsepower comings. And anytime I pull into
his shop, I mean the wholeplace is nothing but diesels. This guy
lives and breathes it. And hopefullywe can get him on. He's a
great guy of shops in Castle Rock. So I want you to hold tight.

(01:15:35):
I'm trying to put those two thingstogether. What we might do is
free up the line, and thesecond I get news back from one of
them, I'll call back. Allright, thanks Mark, all right,
hold on meantime we might have Isthat Kevin Calkin? All right? I'm
want to ask Kevin. Hey,Kevin, I want to ask you this,
but I also have a diesel guycoming on. Tell me if you

(01:15:56):
find this possible in any manner.Thirty fire twenty five thousand miles on a
Dodge thirty five hundred truck diesel.Of course, thirty twenty five thousand miles.
It starts knocking. He brings itto the dealership. The dealership says,
when's the last time you had anoil chance? She said, I
had won a Big O over ninethousand miles ago. They say, well,

(01:16:19):
there's only three courts of oil inhere. Your warranty is void.
Because there was only three courts.You got a problem with Big O now
never a never oil pressure issue,never an oil pressure light, never a
check engine light. How the hellcould a Dodge thirty five hundred drive for

(01:16:41):
nine thousand miles with no indicators accordingto the caller, and then start knocking,
is is there any part? Isthere any of that possible? Wow,
that's a tough one. I mean, it possibly could have consumed you
know, oil in nine but thatwould be a warranty issue. Yes,

(01:17:03):
exactly, That's what I think they'redoing. What I can't understand is a
dealer gets paid for warranties. Ican't understand why in the hell if they
really thought it was a warranty issue, why wouldn't they do it. I
mean, I understand they make lessbook labor, I understand stuff like that,
but they still make good money offof a forty two thousand dollars ticket.

(01:17:25):
Oh yeah no. And they andhe complied with the warranty by by
having the services done at the interval. So so I'm running some information in
the back to figure out where it'sat, and I got some contacts with
Dodge where we might be able tohelp them directly. But how would you
if this went to court? Whatwould you possibly do? I mean,
well, it's entirely possible. Whenthe engine failed it did consume a little

(01:17:46):
bit of oil, How would youtell that thing and everything else. It's
entirely possible that it went through aquarter or two in that, you know,
with the engine failure, oh whileit's failing. So in other words,
they might have, let say,I think it takes twelve courts,
let's say they only put six in. I still don't understand how the oil
pressure in the light wouldn't come onbeing six courts low. I mean,

(01:18:09):
I just don't understand. No,that's that's really truly bizarre. What is
generally the tolerance of a brand newtwenty twenty three Dodge or any other brand
diesel truck when it comes to howmany courts are in? I mean,
does it give us fifty percent relativesto driving and temperature and everything that goes
with it. So that's a hardone answer. But I don't see it

(01:18:30):
running the three courts in it.I just can't. I can't imagine they
said there's only three courts. Iunderstand what you're saying. Though, Let's
say they put six courts in.As the engine was failing and working a
lot harder because it had all thislack of oil, then it started consuming
oil, and then basically then itstarted blowing up on itself. Yeah,
it could have been a process.It may not have been instantaneous. It

(01:18:54):
could have been a you know,how would you tell? And I've got
a diesel guy hopefully coming on,But how would you tell. Let's say
they did put twelve courts in it. What kind of signs would you look
for if the truck itself was eatingthe oil? In other words, he
did everything right? Big? Oh? Did everything right? Smoke excess of
smoke from the tailpipe. That's aboutall you'd be able to tell. There's

(01:19:15):
no other no other condition would makeyou look. Yeah. I just in
the morning, you know, youget a big cloud or something. You
know, it's crazy, all right, Kevin, I appreciate it. Man.
I think you're out of state too, Ario? Or do you get
back? I got back yesterday.How was the trip, man? Kid?
I saw my new grandson was awesome. Did you smoke him some ribs?

(01:19:39):
No? I let my kids cook. I'm on vacation. Yeah,
okay, it was New York,right? Is that where you went?
Yeah? Upstate New York at byAlbany. That's our daughter's going to Albany
Thursday or tomorrow or whatever day itis. Two days. Nice part of
the country. Did you land inAlbany or you drive well? I had
a family in Connecticut, so Ilanded in Hartford and drove cool. All

(01:20:00):
right, man, Hey, Iappreciate it. We'll see you Friday.
Hopefully Kevin Call can share it anauto tech. These guys are great,
by the way, they got betterdealer. They got better deals in any
dealership, and their warranties unbelievable.Three year, thirty six thousand miles nationwide.
Anything they do nation wide sharedan autotech dot com. I'm running a

(01:20:20):
little back. Let's get all ofRyan's information. Oh wait, is that
Josh up? Okay, put hisinformation up. This guy is the diesel
guru. He's gonna help us outand we're gonna figure out what we can
do. And if he's ever heardof this before, Josh, hold on
during the break, hold on,go with a sure thing Denver's best roofer

(01:20:45):
Excel roofing dot com. You don'tpay a cent until you're content than time
for an insurance check up free,no obligation. In comparison, call Compass
insurance paying too much your coverage?That does of insurance companies find out now
three all three seven seven to one. Help. You'll think you're his only
customer when you choose Frank durand thereal estate man dot Com to list your

(01:21:09):
home with Remax Alliance three all threenine two zero sixteen twenty two. All
right, three oh three seven onethree eight two five five. We're digging
into problems left and right. Hey, I do want to ask John Fuller

(01:21:30):
something Between this next UH call andNancy. I'm gonna go to you on
this registration issue. Ryan's holding tight. And by the way, I was
gonna say one line open, butthat's not true. Here's the deal.
What go aheads? Who's in?Oh my god, I got Josh on.
Would you please put up his credentialsso I can give out his shop's
number and everything properly, Kelly.Then I'll go to him and I'm gonna

(01:21:51):
ask Josh about that. So holdon one second, Josh, I promise.
I am so sorry I lost track. We're gonna get his input on
this. In fact, I'll goto Josh right now. Hey, Josh,
Hey man, First of all,I appreciate you coming on. How
are you doing? Hey? Didyou ever think I'd call you out of
the blue to be on the air. No, not really, No,

(01:22:12):
you never know. Yeah. SoJosh owns everything truck and auto diesel.
He's in Castle Rock and I've beenusing them for our RV for years now.
In fact, I just picked itback up from him, I don't
know, like three four days ago. So I mean literally, I know
this guy, but he lives andbreathes diesel. I want to ask you
something, man, I'm asking foryour opinion in what you would do if

(01:22:35):
you were Ryan. Here's the facts, man, It's got twenty five thousand
miles on it. It's a twentytwenty three Dodge thirty five hundred diesel.
By the way, is that generallya Cummins. What kind of diesel do
they use? Yes? Okay,so he has an oil change done itt
big o' tires nine thousand miles.I'm going to lock you in because I

(01:22:57):
want to clarify something with Ryan.Hey, Ryan, I really it was
nine thousand and changed miles ago.How many months ago was that oil change?
January thirtieth. It's like I completedit, all right, So you
put a lot of miles on thisthing. You put nine thousand miles on
in the last six months. Whatare the intervals you're supposed to follow on
these ten thousand, Josh, doyou know actually they recommend just going off

(01:23:21):
the dash because the light on thedash will turn on and tell you in
the change the oil. You knowwhat, that's exactlyated number. Now,
that's exactly what Ryan said. Ryansaid on his dash had said you still
had thirty percent, didn't it?That's correct? Yep, all right,
So listen to this man. Sohe's driving what is it last week?
This week? When was it firstpart last week? So first part of

(01:23:44):
last week? He starts hearing aknock and he brings it over in fact,
right in Castle Rock. What's theDodge dealer down there now, Cowser
Rock Autoplex. Yeah, so hebrings it down there, they check it
out, They come back and tellthem this eat an engine. It's forty
two thousand. You have no warrantybecause it's not a warranty issue. Whoever

(01:24:06):
did your oil change before? Onlyput three quarts of oil in it.
So here's the question. If someoneputs three quarts of oil into a Dodge
thirty five hundred and it was big. Oh, but we don't know what
they put in there. I mean, they apparently they say they put the
right amount of oil, but howcould anybody drive? How is it possible

(01:24:27):
to drive with three quarts of oilwith no lights going off, no oil
pressure signs, no check engine light, no warning lights whatsoever? For six
months and nine thousand miles? Isthat even a possibility on a Dodge thirty
five hundred? Not likely? Whatwould you do if you were him?
They're telling them you need to writea check for forty two grand. Now

(01:24:49):
they haven't done the work yet,But how would you fight this with Dodge?
What can someone do? Would youtear the engine down? I mean,
like, honest to god, whatdo you do for forensics to figure
out was the proper amount of oilin there? And the oil had bad
consumption in the truck the truck wentthrough it, or maybe it had faults

(01:25:10):
not showing oil pressure properly or anythinglike that. How do you how do
you reverse life and figure out whatthe hell happened? Well, that's a
great question, because unfortunately, you'regonna have to go off of Big O's
word of what they did and whatthey put in in because you you got

(01:25:31):
to start there. So let's justtake their word they put the proper amount
of oil in it. Then well, let's let's Josh. I don't mean
to interrupt you, but Ryan,let's let me ask you that question when
you talked to Big O, becauseI'm sure you called them, what what
did they tell you? Yeah,I mean they just basically said, we
put, you know, twelve cordsof Rotella T six synthetic Moti motor oil

(01:25:56):
in the truck. All right,keep going, Josh. Then after that,
my question to the dealer would be, Okay, well, this is
what this shop is doing. It'san incredible shop, you know, it's
they do this all the time.They're claiming they put twelve courts oil in.
Where did it go? If it'snot on the ground, it's not
gone. Where did it go?That's another That's something else I didn't ask

(01:26:16):
you, Ryan, Ryan, didyou see any oil anywhere at any time?
No, that's that's my same thing. You know that either three things
could have happened. They could havenot put the oil in, the oil
could have leaked out, or theengine used oil. I mean, that's
kind of disimplify it that that's whathappened. And then there's been no leaks.
I've seen nothing anywhere in my garageor anywhere on the vehicle of anything

(01:26:41):
leaked. Hey, Josh, I'mnot going to interrupt you now, but
methodically speaking, keep going on withwhat you would do, because I think
what's going to happen is if Ican't get some stuff done behind the scenes
with some Dodge people I know,and he's got to hire an attorney.
Forty two thousand bucks, You hirean attorney, I don't care, but
at some point there's got to besome evidence. And the only thing I

(01:27:03):
would differ with Ryan on if they'resaying there was only three courts in there.
I don't know how that vehicle couldrun for nine months or I'm sorry,
six months, nine thousand miles,but I'm not gonna be late that
anymore. Go ahead, Josh,Yeah, I agree with you on that.
I don't think the truck would haverun that long without it making some

(01:27:24):
type of noise, having some typeof signs that you're low on oil.
You know, these vehicles can runlower on oil. They as long as
there's oil in the sump, they'renot going to set a low oil pressure
fault. Now, again, itgoes back to where did this oil go?
Because you kind of got to trustthe word of the shop that did
the work and assume that they didit right. So then at that point

(01:27:47):
the dealer would need to prove thatthe say, your turbo wasn't consuming oil,
or you didn't have valve problems,or you didn't have any other mechanical
issues with the truck. Then atthat point it would be back too big.
Oh of okay, there's no signsof my oil. Here's the reports
by it of my oil going anywhere. I apologize, but here's the reports

(01:28:12):
of that. Now, how isbig? Oh, how are you going
to prove that you guys actually didwhat you said you did? God,
I mean if I was in frontof a judge, so I'd be like,
my goodness, we did an oilchange nine thousand miles ago. You're
honor. I mean, apparently everythingwas fine. I wouldn't argue that at
all. I would be questioning thedealer. You know, give me some

(01:28:36):
details of where this oil went isand if that's the case, that's all.
Whatever failed should have been covered underwarranty. Anyway. You know,
I'm not putting you on the spot. I don't care. You know,
some people don't mind talking about othercompanies. Some do I mean, do
you have any thoughts on these guys? As you said, it's not medved,
who is it? Cassarrock AUTOPLEXX.Just can't I mean, do you

(01:28:57):
know anything about the Dodge dealer?Do you hear word around ten? I
mean, I know nothing about them. I mean it seems to me why
wouldn't they if they could put itunder warranty. I don't know why they
wouldn't they still get paid. Thedownside to it is if Chrysler, the
mother company, actually denied the claim, that the dealership would then be on

(01:29:18):
the hook for paying it. Butthat's also part of the dealer's job is
to have this proof, have thisinformation. Yeah, that shows yes,
this is a failure and this iswhat caused it. I don't like how
they're handling it all. I mean, I find it ridiculous. A week
ago they just said too bad,so sad it's going to be forty two

(01:29:40):
grand. I mean, I don'tthink they advocated for this guy whatsoever.
Would you agree with that, Ryan? I just feel I mean, I'm
in the same boat with you,Mark. I would think they would want
to do the work if they couldmake some money on it. But I
just feel like I'm getting pushed tothe back burner. They gave me the
eight hundred numbers up on you todo what you can do. Ryan,

(01:30:02):
what's your gut say? I wantto ask you, man, You're the
one that had the oil change,You're the one that drove it for nine
thousand, You're the one that heardit knock. What's your gut on this?
Do you think Big O screwed up? Or do you think the vehicle's
got a warranty issue. I've beenusing that big old dealer for six or
eight years with no issues, noissues, great guys down there, super

(01:30:25):
super shop. I just don't thinkthe dealership's doing all they can do for
me. I just think they're droppingthe ball. All right, Listen,
hey, Josh, I appreciate it, man, and we might have more
follow up on this. I'm goingto give your number out for listeners as
well, and I'm getting information fromDodge or from somebody I know there how

(01:30:47):
that thing is flagged in the system. Hopefully I can figure out if the
dealership flagged it, if they actuallyhad to wrap out to look at it,
or someone from the manufacturer. Ican get all the information that's put
into their system that I know I'llhave sometime today and then we've got to
try to figure out the next placeto go. But hey, Josh,

(01:31:08):
I appreciate you coming on and Imeet it out there now. Josh is
not on a referral list. I'vejust never talked to him about it.
But I've known the guy forever orI've known him for a few years.
But everything truck and auto diesel,and they're in Castle Rock, Everything truck
and auto diesel. Three oh threefive three seven forty nine forty two.
You usually schedule an appointment with him. I scheduled about a week out.

(01:31:30):
But he can do. He doneoil changes, He's tracked down leaks on
my electrical system. He does anything. I mean, you pretty name it.
If it's diesel, he does it. Three oh three five three seven
forty nine forty two. I thankyou again, Josh for coming on,
and I might pick your brain alittle more. All right, Yeah,
no problem, good luck getting Ihandled. Yeah, I hope we do.
Man, that's really what this showis about. I'm really hoping I

(01:31:55):
want to notch up this forty twothousand. I'm going to put all our
resource horses on it. I'm notkidding. This is a big one to
me. I feel like this guy'sreally getting screwed by somebody. We need
to figure out who, and thenwe need to get it handled. Go
with a sure thing Denver's Best rooferExcel Roofing dot com. You don't pay

(01:32:18):
a cent until you're content. Timefor an insurance checkup free, no obligation
comparison call Compass Insurance. Pay toomuch your coverage at dozens of insurance companies
find out now three O three sevento seven to one. Help. You'll
think you're his only customer when youchoose Frank durand the real estate Man dot

(01:32:38):
com to list your home with RemaxAlliance three three nine two zero sixteen twenty
two. All right, listen,probid energy Mark was in yesterday and I
just had someone email me and yes, yes, yes, I am not
kidding. What they're doing now isthey're part of this uh charging station network.

(01:32:59):
So if you own a restaurant,or if you own a convenience store
or a hotel, anything where youmight have a charging station, I want
you to call these guys. Youguys can profit share. You give them
a little space. They put inthat charger there and then everybody makes money
off of it. It's pretty cool. Call and see if it works out.
They can tell you if it's agood deal or if it's going to

(01:33:21):
work or not, probably within aday or two. But call them at
eight four four four pro bid eightfour four four pro bid, or you
can always find probit on referral listat referral list dot com. Now we're
gonna hop over to Mario. Mario'sgot an issue and I'm glad John Fuller,

(01:33:43):
our personal injury attorney, is inon this. Mario. What's going
on with you? Well, onWednesday last week, this lady came ahead
two of my cars that were parkingoutside of three and she'd think of luckily
she don't too far. Her cargot all bad, so we go.
We know where she find the one. We don't know where to find it,

(01:34:06):
but we run after her and wefind it cold. Police come over
the lady, key her and insuranceand everything, and we find out that
she has no insurance. Oh mygod, So she hit both your cars?
Were they like parked in front ofyour house? I'm just curious what
where were they? Yeah, theywere parking in front of my house.

(01:34:28):
She had the first car, andwith the first car she pushed the second
one. Oh so it was likethe rear vumper had the friend of the
other car, so she rear endedit and then you have damage on both
cars. Well, I'm glad noone was in them and you didn't get
hurt. And I'm going to bringthat kind of up with John Fuller.
But when the cops, when thecops finally got out there, they must
have given her a ticket. Yeah, she got a ticket. Like I

(01:34:53):
say, she she percent, butshe has no insurance, no insurance.
But she showed we find out shehas insurance, Mario. Did she show
a fake card to the cop?Yes, Okay, I get it.
And then you found out there wasno insurance when you went to call the
insurance company and they said no,did she ever have coverage and it lapsed

(01:35:15):
or they had no idea who shewas the what do you call it?
Insurance that she would present there wasa homeowners insurance casance. Okay, So
I want to ask John something.We're gonna we're gonna make this a little
bigger topic than your car, Butthe first thing I want to talk about

(01:35:36):
is his predicament. John. Soshe got the ticket, she rear ended
him. Why couldn't she go tocourt if Denver or wherever this took place
for not having insurance and he actuallygets not not just a judgment. What
is that called when you get basicallya judgment? But it's criminal. The

(01:35:57):
criminal is libel ristitution. So can'the get restitution. I'm not saying he's
never going to get paid, andthen that would never fall off if she
ever does get a job. AndI don't know her circumstance. Is that
possible in a scenario like this orjust in Denver? This stuff just doesn't
happen anymore. What do you knowanything about that? Yeah? I do,
so it's possible, you know,Listen, I don't. I'm not

(01:36:24):
going to point fingers. But itreally depends on what the cops charge her
with. If they charged her withleaving the scene of an accident, that's
a twelve point, that's a majorviolation. You're going to have a DA
involved, and they're going to reachout to you as a victim of the
crime, and you'll have an opportunityto present any information about restitution, including
the value of your cards or thedamage on them, and they will assess

(01:36:45):
that damage and you will get ajudgment and she will have to pay.
It may take her four years topay it, but eventually that you will
or yeah, she probably will.Ultimately they'll reduce it to a judgment and
you know it'll run its course.Now, if they didn't give her twelve
and let's say they just gave herso the other thing, if they thought
that she had valid insurance and theyconcluded that she didn't leave the scene of

(01:37:08):
the accident, oh it's just acareless driving, then it may be the
type of ticket that doesn't actually requirean appearance and she could just mail it
in and no DA is ever goingto get involved enough to really assess the
restitution and figure out that it's afactor. But if Mario contacted whomever maybe
that is a DA's office, andsays, hey, this happened. This

(01:37:29):
lady showed the officer and me andgave me this insurance and it's all phony.
BALONEI man, I mean, delucky, do something if you're lucky,
and he may be able to dothat. If it's an infraction,
you know, if it's the lowerlevel, lower tier infraction, that it
never even touches the hands of aDA. So I'm not going to say
it's impossible. It depends on thecounty and what ticket was written and under

(01:37:54):
what statute and that kind of stuff. Hey, Mario, do you know
if she has to go to courtbecause she left the actions? Well,
I'm not sure. My son isthe one that went over to and she
ran away. How a doctor appointmentthat day? Mario, do you know
if they charged her with hit andrun? They did, because uh,

(01:38:15):
actually the cars were sucking upint ofmy car and she take off. She
reversed the car and take off.So if they charged her with hit and
run, that's the most serious chargethat they could have charged her with.
And that's fantastic for you because youshould be contacted by the district attorney's office,
or you can even reach out tothem and make them aware of who
you are and what your contact informationis. And that does actually have a

(01:38:39):
pretty good chance of being reduced toa restitution order. So what we're talking
about in Layman's terms is you needto contact the police, whoever's on the
report, whoever issued the ticket,and make sure they understand that she did
not have insurance and you have damageon two cars and you would like a
restitution order in meaning that she isgoing to be found guilty if she is,

(01:39:03):
and she's going to owe you thismoney and that's not going to drop
off for a long time. Soand then if someone does have restitution,
and I'm using this in very broadterms, but my understanding is bankruptcies,
don't get rid of it. It'spretty hard to get rid of it.
Yeah, that's generally true. HeyMario, what county did this happen in?

(01:39:26):
In a rapa ho? Okay?Yeah, just contact the Arapahoe DA's
office and they'll they'll track down whichcase it is and which DA it's assigned
to. And then if you getthat restitution order, she can't run down
to the bankruptcy court and get ridof it. You know, they should
make her pay over time. Unfortunately, you'll get a small amount every month
until it's either stay off or ifshe's not paying. Generally, with restitution,

(01:39:50):
if someone's not paying whatever was deemedproper to page month, can they
revoke a license? Do they have? Yes? Okay, absolutely, so
you might get paid a but listen, I'm gonna put you on hold.
I gotta take this break. Butwhen we come back, I also want
to talk to you and John aboutsomething that's a bigger picture in a scenario

(01:40:10):
like this. Because I assume youdon't have Annie, I'm gonna ask you
real quick. Actually, Mario,your insurance won't cover your own damage,
right, you just have liability?Yeah, Okay, there's a much bigger
issue I want everybody to think abouthere. Imagine if this was on I
twenty five and the lady slammed intoMario with no insurance. Hold tight.

(01:40:41):
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(01:41:25):
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these guys are going to tell youhow much to fix it. They're not
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(01:41:47):
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Garrett in the gang being with thisa long time. And by the
way, if you're in Colorado Springs, they're down there now as well.
Now, John, I want toget back to this conversation real quick with

(01:42:11):
Mario. But Mario only had basiccoverage on these cars. Forget about the
car now, he's oh damages,and you know it's going to be held
to get him. Imagine if theperson took off and they never found her,
he'd have no shot in getting them. Let's say the woman ran into
him on I twenty five and hegot a broken face and a broken leg

(01:42:33):
and he couldn't work anymore, andthe lady had no insurance. We talk
about having the proper coverage. Howoften does it happen someone gets injured and
there's no one to go after andtheir life is changed. It happens a
lot. And in fact, Imean, let's broaden it out a little

(01:42:54):
bit. How often does it happenthat they have the crappiest coverage that the
state requires them to have, whichis only twenty five thousand, and their
damages are far in excess of that. But there's nothing else that you can
go after and get because somebody eitherhas no insurance or just liability only or
something like that. So in eithercircumstance, the end result is the same.

(01:43:15):
There's not enough to go around.No, and think about that,
twenty five thousand dollars, you endup with a broken leg in the hospital,
you're screwed if you don't have theproper coverage, which is uninsured and
underinsured. So the way to lookat it is, I mean, everybody
thinks, and I hear this allthe time. Oh I've got an umbrella,
I got really good coverage, orthey say I got health insurance,

(01:43:36):
so if I do get hurt,my health insurance so cover it well.
And it may to some extent,but it's not going to cover not working
for a year. It won't coveryour wage loss, it won't cover your
pain and suffering. It won't coveryou know, so many different things.
But a lot of people think thathaving a big liability policy is the end
of the road as far as makingsure that you and your family are covered.

(01:43:57):
And I would suggest that it isbarely scratches the surface. But if
you got kids in the car,So here's the deal. Liability only covers
you if your life or claims thatthe other guy would make against you if
you were at fault for the accident. Beyond that, there's no coverage.
So if you get hit by somebodyand it wasn't your fault, no coverage.

(01:44:19):
If you have a car full ofkids going to a baseball game,
no coverage. If you have yourwife and your you know, your next
door neighbor in the car, nocoverage. There is no coverage under your
liability policy. For anybody in yourcar or you if you're not at fault
in the accident. The biggest argumentI hear from this is two things.

(01:44:40):
One, the value of my vehicleis nothing. That's fine. If you're
talking about the value of the vehicleI get. I don't care about your
vehicle. I truly don't care aboutthe person. Listen. I care about
the people that are in your carthat are impacted potentially for life because of
the negligence of some other party.And if you don't take steps today to
protect your self and your family,then you have nobody to blame when some

(01:45:02):
yahoo runs into you that either hasno insurance or crap insurance, or you're
dealing with you know, some somecrackpot company out there that's gonna gonna fight
you over Clearly, you know validclaims and stuff. You know you have
to protect yourself by getting the rightcoverage. And it's called uninsured motorists coverage.

(01:45:24):
Yes, I understand that to getreally good uninsured motorists you have to
jack up your liability limits, andthat's just part of the deal, yep.
But if you drive out on thisroad and you don't have that coverage
to protect you and your family.When something bad happens to you, you're
gonna regret the day that you didn'tspend that little, small amount to get
that additional It's amazing because, likeyou said, no pain in suffering.

(01:45:45):
I mean a big deal. Ifyou do have health insurance, you get
to go to the hospital and yourhealth insurance covers that. But if you
can't work for the rest of yourlife, won't pay your rents. A
whole different thing. It doesn't payyour rest well by groceries. All right,
everybody, hang tight. Deputy bowstill got that update. I appreciate
him hanging Nancy, and then wecan free up Mario three oh three Martino,
we'll be back right after this.Go with a sure thing Denver's best

(01:46:14):
roofer Excel Roofing dot com. Youdon't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison, call
Compass insurance paying too much your coverageat dozens of insurance companies find out now
three oh three, seven seven toone help. You'll think you're his only
customer. When you choose Frank durandthe real estate Man dot com to list

(01:46:36):
your home with Remax Alliance three ohthree nine two zero sixteen twenty two,
ripped of news, so you don'thave run as we can shoot us Conna

(01:46:59):
Hill. Come man, this isthe Troubleshooter Show. No Tom Martinez,
Welcome, Welcome to the show,the only show it's kind. We're here
to solve problems, answer questions,take complaints. Got John Fuller Fuller Law
with me. We've been talking alot about personal injury and other items going
on, having job chine in.So if you have any questions, especially

(01:47:21):
relating to personal injury, but basicallyanything you got, man, you've been
ripped off by a contractor, you'vegot a bad landlord. Anything we want
to hear from you, we wantto dig into it. We've got a
big Dodge one in the works.I'm hoping to solve this. I'll be
able to check a box off fora forty two thousand dollars call, hopefully.

(01:47:43):
And we're not going to give upon that one. I'm waiting some
information back on Dodge. And ifyou didn't hear that call last hour guy
had a twenty twenty three Dodge thirtyfive hundred basically had nine thousand miles on
it. From the last oil chainstarted knocking, brought it to the dealer.
Dealers said, no warranty. Itonly had three courts oil. Whoever
did your oil change last time?Is the problem that was Big O?

(01:48:03):
Big O says no, we puttwelve courts in just like it called for.
It drove nine thousand miles in sixmonths. We didn't do anything wrong.
We're gonna find out what dodge things. And I don't mean the dealership,
the manufacturer. We're going to tryto get this thing handled. Guys
looking at forty two grand out ofpocket for a truck he basically just spent

(01:48:25):
one hundred grand on. It's nota good situation, but that's what the
show's about. I use that asan example. Now, I do want
to tell you about some company thatI really really like, and you know
who it is. Can anybody guessout there? Come on, someone guess
someone, guess someone guess Genesis TotalExterior. The reason I say that is

(01:48:49):
because we just had hailstorms. Theseguys can come out and not only look
at your roof for damage. Theycan look at your sighting, your windows,
your deck, your patio, anywherecould be hail damage. And trust
me, there's a lot of aildamage other than a roof. They'll come
out for free. They'll look ateverything, tell you if you got a
claim. They'll work with your insurancecompany. They can do everything from the

(01:49:11):
roof down. Check him out atGenesistotalexteriors dot com, where you can always
find Genesis and all of our othergreat companies on referral list dot com.
Now let's go to the phones.John, you want to pick one?
There, you pick one. Hey, it looks like Rick's on the line
to talk about Mario situation. Maybehe had a similar issue. Hey,

(01:49:32):
Rick, Yeah, we had Mariocall up and John and I got into
a discussion about coverages. But hehad a hit and run. Two of
his cars were damaged. The ladytook off, They tracked her down,
called the cops. Cops came out, gave her a ticket apparently for hit
and run. But she had noinsurance and this guy didn't have any coverage,
so he's got two damaged cars.Rick, what's your uh? What's

(01:49:56):
your suggestion? What's your comment?Rick? Rick? Rick rec rec reck
Reck. I'm putting you on hold. We'll see if he's there. Oh,
Deputy Bow's been holding forever. Anupdate on Camping World. This lady
bought a camper thirty eight thousand atruck topper called into the show yesterday,

(01:50:17):
thirty eight thousand dollars. Bought itbrand new. It's been a year and
a half since she's bought it.They've only used it six months. It
was built so bad, according toher, they had to send it back
to the manufacturer with his lance that'swho manufactured this one. It had cracked
walls. They attempted to fix it. They shipped it back to Camping World

(01:50:38):
for her to pick up. Theywent down to pick it up in the
last couple of days, and thistime the jacks don't work. You know,
you got to jack these things upand basically back your pickup so you
can put the pickup camper on theback of the pickup. The jacks weren't
working. We put Deputy Bow onit. Deputy Bow, what's going on
with this thing? I called theand I called the Joey Shawl and Jake.

(01:51:10):
Hey, hey, Deputy Bow,your phone is going in and out.
Man, I can barely hear you. You just got to start from
scratch. You called who okay,can you hear me better? Now,
yes, okay. I called theservice managers the Camping World Jake and Joey

(01:51:30):
there, they're both co managers ofthe service department. Melissa gave me their
name. I called said who Iwas like to see if we can get
a resolution to this broken camper,and they did not call me back.
So I called Melissa the person thatowns the camper, and she gave me

(01:51:50):
a name of the person named EricJackson, who's the warranty manager of the
Lance Camper Corporation and a Califunia.Did you reach out to him but talk
to him? Yes, and hewas very nice. He talked to me
for a few minutes. He did. I gave him the then number of
the camper. He did acknowledge thatthe camper was sent back and he said,

(01:52:13):
we did all the work and sentit back. And I said,
well, Eric, the work's notdone right. The wall's not right,
there's still structural cracks and the jacksdon't work. He says, well,
this is news to me. Idon't know anything about it. You're gonna
have to reach back out the CamperWorld so they can contact and these are
the guys. Here here we goagain. So you have you have two

(01:52:35):
people pointing at the other person.Meantime, the ladies used a thirty eight
thousand dollars camper for six months outof the last year and a half because
they didn't build it right and CampingWorld can't fix it. But Camping World
still hasn't called you back. Oh, and I left a message for these
two guides. Who are these twoclowns? Who are these clowns at Camping

(01:52:58):
World? Who are they? Whatare their names? It won't call anybody
back? Sure they're both the serviceand warranty managers. That can't be.
Is it dumb and dumber? Isit Laurel and Hardy? Who is it?
Manny and Moe? I haven't calledthe customer back either. I know
this. Who are they? Whatare their names? First name is Joey?

(01:53:24):
Who shall I'm gonna phonetically spell it? Second one, uh, Jake
Ener w E N N E Rand have a phone number? Okay,
so so Joey bulls bull and thenJake Wiener? Right? Do I have

(01:53:44):
those right? Yes? Jake Wienerand Joey Blue. So let me ask
you this, now, what phonenumber did you leave a message for these
clowns at at Camping World because youknow what, maybe our listeners can help
us out today. Maybe our listenerscan say, hey, Joey and Jake
wiener Heads, why can't you contacteither us and tell us what's going on?

(01:54:05):
But more importantly, your customer thathas not been able to use her
thirty eight thousand dollars camper. Accordingto her, in my opinion, Camping
World sucks. I don't like Lamaror whatever his name is anymore. I
used to love to show the prophet. I don't even think it's around anymore.
But it's absurd, it's crazy.We used to During COVID, we

(01:54:27):
had more calls on them than anybody. I think. During COVID we had
so many calls on Camping World itwas insane. And now we're getting them
again a year and a half ofownership of calling. According to the caller,
I can only go off of whatshe told me. In fact,
let's get her back on God dangit, get her back on keep boa
bo. I want that phone numberover the break so I can put it

(01:54:49):
up so people can call Joey Bullchand Jake Wienerhead and tell him when's the
lady getting it back. I'm sickof it. I'm sick and tired of
this Camping World. It's crazy.And what's the who is the prophet?
What the hell's his name? LamonasMarcus, Marcus, you know what you

(01:55:10):
hear his story, It's unbelievable.He came he was like adopted out of
some third world nation, came overhere and made a fortune, bought Camping
World. He's helped other businesses,but this massive thing he owns called Camping
World, they can't even recontact theirown customers after they spend close to forty
grand. This is all my opinion. I'll say that, but I'll tell

(01:55:32):
you what. I'm gonna give youa lot more of my opinion after this,
go with a sure thing Denver's bestroofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an insurance checkup free,

(01:55:54):
no obligation. In comparison, callCompass Insurance paying too much your coverage at
dozens of insurance company find out nowthree all three, seven to seven to
one help. You'll think you're hisonly customer. When you choose Frank durand
the Real estate Man dot com tolist your home with Remax Alliance three all
three nine two zero sixteen twenty two. All right three oh three seven one

(01:56:17):
three A two five five three ohthree uh seven to one three talk.
Hey. I want to tell youabout Denver Regen real quick. These are
the guys with the semi glue Tidetwo hundred and fifty bucks. You can
look anywhere this stuff, this weightloss drug, and they have all three
of them, I believe. Butthe semi glue Tide two hundred and fifty
bucks a month, that includes thedoctor's visit to prescription that actually covers the

(01:56:43):
medication. It's the whole bit.There's people that are paying two thousand dollars
a month out of pocket for thisstuff. There's people with insurance paying two
thousand bucks a month out of pocketfor this for a weight loss. Uh.
But these guys are great. Ilove doctor Joel down there. Check
out Denver Region. Get signed upon it denverregion dot com. You don't
even have to live in Colorado.If you're listening to this on a podcast,

(01:57:06):
check out Denver Regen. They cando appointments over the phone or over
zoom, the whole bit. Justcheck them out. Denver Regen two hundred
and fifty Bucks A months now,we got a lot cooking, I mean
a ton cooking, camping world.I'm trying to get Melissa back on,
so soon as we get her up, I'll go to her. But in
the meantime, this poor guy hasbeen waiting forever. Rick, Hey,

(01:57:30):
Rick, what is going on withyou? The Nancy? I promise your
next No, actually, actually I'msorry, Rick, Nancy's been waiting longer.
That's my bed. But I'll cometo you next Rick, no matter
what. So, Nancy, whatis going on? You have a problem
getting a registration? Yes? Hi, thanks for taking the call without naming
the dealership at this time. Sure, a year ago July, Oh my

(01:57:59):
god, I received I got anew car, brand new, twenty three
car. Won't say what the makeis. You bought a brand new car
when a year ago? A yearago, you haven't got the title work
yet, right, So the guythat was handling the financing was brand new.
He screwed up the contract. Hedidn't put in the taxes, and

(01:58:24):
so I was told by the managerat the time that they never allow a
vehicle to leave the dealership without includingthe taxes. But Nancy, I don't
understand. Hold on, you've beenholding a while, so I want to
help you as quick as I can. I don't understand what the taxes would

(01:58:45):
have to do with anything. Idon't care what their policy is. You
purchased the car, you're driving thecar, it's been a year. When
you go to register it, youcould pay the taxes right then and there.
So unless if you're saying you stillwant to wrap them up into the
loan or something, but you shouldbe able to get your paperwork and a
registration done. Well, okay,that's the problem, the taxes. I

(01:59:11):
mean financially, my husband died rightafter I got your financial mess. I
get it. I get it.So you want to how much do the
taxes represent on this car that it'sgoing to cost a register fifteen hundred dollars
for me to take care of thetaxes. If that those taxes had been
included, we're looking at one hundreddollars. Because I'm doing this in North

(01:59:34):
Dakota, I have dual state ship. I'm I have a home in North
Dakota and a home here. NancyHaldan, I've got some questions. So
right now you still have a temporarytag. I assume Oh no, I
mean you can't have a temporary tagafter a few months. Well, so

(01:59:54):
you're so, I'm yeah, thetemporary is long overdue. And so I've
been pulled over one time and givena warning. And if you register it
where you live now? And where'sthat North Dakota Center South? I forget
north? If you what how muchis it to register there right now?
Fifteen hundred How much would it beto register in Colorado? Do you have

(02:00:16):
any idea? No? Okay,so it's fifteen hundred bucks. I because
both both places the tax If Icould wave, if I could wave my
magic wand what would you like meto do? Because the bottom line is,
I understand the dealership screwed up,but you would have ended up paying
that money. I understand it wouldhave been built into the loan and probably

(02:00:39):
only represent you know, thirty extradollars a month or whatever. I get
that. But that being said,you still owe the taxes when you register
it. What would you like meto try to do? Yeah? Well,
I've just been played for over ayear. The guy that was telling
me, oh, I'm on it, I'm on it. The manager of
this dealership, you know, andyou talk to finance company, have you

(02:01:03):
talked to the finance company at thedealership. Yeah, the guy that was
handling, No, no, no, no, hold on the guy there
is just the closer. You know. They're the guys that try to shake
every dime out of your pocket.But what I'm talking about is who do
you pay your car payment to?With that, I would have to give
away the car name. Okay,So I'm going to make one up.

(02:01:27):
So let's say it's Hondi. You'repaying Hondai Finance, right, Okay,
so you're paying them. Have youreached out to in this example, Hondi
Finance and tell them can they buildthe extra fifteen hundred bucks into the loan?
And that's that's what's supposed to happen. And they told me that it's
a dealership problem. The dealership needsto take care of it. Okay,

(02:01:49):
So here's what here's what I cando. I would think being a year
out, I don't know if thedealership is going to be able to communicate
to Hondai Finance and get them totack that onto the loan. I don't
know if that's possible. I justdon't know. But I'm going to put
Deputy Scott on it because my handsare tied besides that, and I'll tell

(02:02:11):
you why you won't tell me whoit is, because I can call up
the dealership and say, what thehell's wrong with you guys telling this lady
it? You put her in thisposition. You did it, but you
don't want to go there, andI can understand that, and maybe you
will want to go there at somepoint. But I'm going to put Deputy
Scott on it. But here's thedeal. You got to share information with
him. We're not going to callhim on the air, but we're gonna

(02:02:34):
he'll probably do a three way conversationhimself, you and then whoever the dealer
finance that's there now, and let'ssee if we can't get it worked out.
But this really sucks. I getit. I mean, things happen,
and I don't know, dealing withthis dealership for several years happened.
Why won't you give me their name? Car? Why won't you give me

(02:02:55):
their name? I guess that's myname? Make up who I am.
I'm afraid that I'm going to haveI'm going to have bigger retribution. I
mean, I'm not going to arguewith you. I mean, it's just
what it is. But hold tight, Deputy Scott, you're on this man.
He's our accountant. If you will. This guy. In fact,

(02:03:16):
I heard this morning you actually tookthat same exam. What is that exam
called? We were talking about itcalled a securities exam or series A,
series seven, so had whatever.He's a money guy. Hold on three
oh three seven one three A twofive to five. And I knew that
guy would hang up. I knewit. I was going to go to
him next. I knew he would. He hung a long time, and

(02:03:40):
I know he's listening. I reallydo apologize, man, but Nancy was
holding a little longer than you.We have a quick comment on the Dodge
issue. Then we have Melissa withthe Camping World issue and Deputy Bow and
we're going to jump back into thatright after. Mike. Mike, what's
going on? What's your comment withthis dodgey issue? This is a poor
guy one hundred thousand dollars Dodge,thirty five hundred and twenty five thousand miles

(02:04:05):
on it. Apparently the people thatdid Big O did an oil change eight
nine thousand miles later, the enginestarted knocking. He brings it back to
a dealer and the dealer says,oh, there's no problem that we did.
There's no warranty issue. It's whoeverdid the oil change only put three
courts in it. Then you haveto believe this damn thing drove eight nine

(02:04:27):
thousand miles on three courts with nocheck engine, no oil light, no
issues. But somehow it magically didit? Mike mark Uh, I think
that you're painting the owner of thetruck as quite a bit more innocent than
you should. Okay, why soI've been I've been listening on and off.

(02:04:49):
Maybe I didn't catch everything. Well, I'm asking why, why?
Why? Right, you're going totell me that this guy pulled away from
Big O and ever checked the dipstickand never checked the dipstick in six months.
Yeah, because that's the only wayyou're gonna know. If that can't

(02:05:09):
well, here, I'm going toput you on old Mike, because I
can tell you're you somehow got somekind of issue, and I'm going to
come back to you. But I'mgoing to ask everybody at this table something.
Susan, when's the last time tocheck the dipstick on your car?
I assume it's checked. There's thelittle lights come on when there's issue.
Scott, when's the last time youchecked the dipstick on your car? Uh?

(02:05:30):
Never? Never? Oh Dragon,when's the last time you checked?
And I'm ready for someone to saysomething. Two or three cars ago,
two or three cars ago, Kelly, when's the last time you checked the
dipstick? I don't even know whata diptick is, Deputy, five months
ago, five months ago, there'sone. So I'm going to go back
to you, Mike. So you'resaying, okay, great. In a
perfect world, everybody would do itfor people listening right now, No one

(02:05:55):
does it, nobody, and thatit's a diagnostic tool. You can look
at the dipstick. You are adipstick. I dropped them. Hold tight,
Go with a sure thing Denver's Bestroofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,

(02:06:21):
no obligation comparison call Compass Insurance.Pay too much your coverage at dozens
of insurance companies find out now threeoh three, seven seven to one help.
You'll think you're his only customer whenyou choose Frank durand the Real Estate
Man dot com to list your Homewith Remax Alliance three oh three nine two
zero sixteen twenty two. All right, three oh three seven one three eight

(02:06:47):
two five five. You know thiswhole show, if you listen to the
whole show, I've been you know, I've been calm, cool, collective.
I mean really until zen. Yeah, it's zen. It's kind of
zen. And then I get thisguy calling up, trying to argue that
this guy that buys one hundred thousanddollars truck, he's got something to hide.

(02:07:08):
You know, this guy, he'sa truck owner. He should have
checked his dipstick. I want everybodyout there to ask themselves, when's the
last time you checked your dipstick?What would be the purpose for him to
check the dipstick? Nothing in thetruck was indicating for a reason for him
to do so. It doesn't matter. The guy, I have no idea.
He's like, oh, it's Mike'sfodder whatever his name was. But
then he called back and he hadsome more information, Kelly. When he

(02:07:30):
called back during the break, whatgreat information did he leave? Well,
first nugget of truth did he drive? First? He insulted me and say
about you. I liked that part. Yeah, okay, Well, you
know, he said, if youdon't know what a dipstick is, you
should not be driving a car.Man going after the going after the producer

(02:07:55):
first, and I was like,okay, and he's like, and Mark
is just And then he called youword? Did he say a handsome?
Did he say ahle? Was ita hole? It was debonair and handsome,
intelligent? What else? Come on? What else do you call me?

(02:08:15):
Diction is fantastic, he said.Not only is Mark a handsome lad,
but his diction is perfect. AndI can agree with that, so
I'll do that. Thank you Mikefor being a jerk. But that's all
right. But calling up and harassingKelly, that's crazy. I mean,
that's my job, simple as that. Three oh three seven one three A
two five five. Now back toserious business, Deputy Bow I got Melissa

(02:08:41):
on, and Melissa, I wantto verify a few things before I start
giving phone numbers out on these uhthese morons in my opinion over at camping
World. Number one, when didyou purchase the vehicle or the top of
the top of last year? Sothe end of may you purchase it?
So what are we there? We'reabout a year and what a year and

(02:09:01):
two months. Do the math heltonby like two weeks, a year and
two weeks. I guess that mathwasn't that hard. Maybe I could have
calculated that. Now after that,you told me yesterday you've had the vehicle
for in use or the topper inuse for about six months. Is that

(02:09:22):
correct? Yes? Okay, theysent it back to the manufacturer to fix
the walls because they were cracking andthe manufacturer was lance. And when you
got it back, which was whatlast week, well they sent it back
into Camping World. So we actuallyhaven't taken it into our possession. So

(02:09:46):
what day last week? Wednesday?So Wednesday of last week you get a
call from Camping World to come getit. Yeah, we had scheduled to
come and get it on Wednesday evening. When we got there, the gentleman
that I was working with didn't tellanybody, so they had to run around
like crazy trying to find somebody justto bring the unit out. And when
they finally did, that's when wecould see that the cracks were still showing.

(02:10:09):
You can see it's repaired. Theyshould have replaced the walls completely.
Okay for new unit, fair enough, but in the same situation. What
happened is the jacks weren't working either, right, so you couldn't even put
it on the truck if you wantedto correct. Okay, then what happened
from there? So that's last Wednesday? What is the last communication you had

(02:10:31):
with them? Wednesday? They weregoing to do what they were going to
let the gentleman know that I wasworking with what was going on, so
that he could take a look intothe Jackson. What was happening now what
wait? Wait, wait, We'renot talking from Lance. Now we're talking
the gentleman at Camping World. Okay, yeah, the gentleman at Lance has

(02:10:54):
ghosted me. He will not respond. BO was actually able to get in
touch with him yesterday and that's howI got boat. He didn't answer.
But hold on, I still wantto understand this timeline. So Wednesday,
what happens at that point? Whenyou left Wednesday? What was the plan?
According to Camping World, they weregoing to contact me and tell me
what was going on with the Jacksons. And then have they contacted you in

(02:11:16):
the last almost week. No,I've called and I've emailed and I've heard
nothing back. And that is JoeyBushaw and Jake Wiener, right right,
Okay, Deputy Bow I've got acouple questions, and I think you already
went over this, But the mostimportant is this. When you talk to
the guy at Lance, what ishis name? What's that third clown's name,

(02:11:39):
Eric Jackson. His name is EricJackson. So when you talked to
Eric hold On, when you talkedto Eric Jackson, he had no knowledge
that there was still issues with theunit, especially the walls. Right.
I gave him the bin number offthe camper. You looked it up,
and I just acknowledged that the camperwas sent back to his factory and they

(02:12:03):
did the repair and shift that out, and he thought that was the end
of it. So he had noidea. In other words, from the
best that we can put together withthe limited information we have, it sounds
like Camping World didn't recommunicate or we'renot in the middle of trying to get
it picked up and replaced or something. In other words, he thought it

(02:12:24):
was done and out of his life. Absolutely right craft Okay, up,
it was finished, but Camping Worlddidn't communicate to him that there were skill
issues with it. Now, seethis is killing me because there's so many
clowns in this it's a circus.You've got Joey Bushaw, Jake Wiener,
and you got Eric Jackson. What'shis last name? That's right, Checkter

(02:12:48):
Jackson. It lands in everybody's pointin the other way. But this poor
woman, Melissa, has only beenable to use the camper roughly six months
according to you, Melissa, inthe last year, because it's always getting
fixed. Yeah. I mean weonly had a season of six months till
I understand, so that. Yeah, and the thing is in bad shape.

(02:13:09):
Does Camping World? What do youthink they're trying to do right now?
Get a ticket open with Lance again? Or you just have no idea
because their answer now is to ghostyou. I have no idea. They
won't respond. So I sent theinformation to Eric Jackson at Lance myself.
Yes, I've also asked for theand what did he and what does he
said? Nothing? He did notanswer. I had to leave a message.

(02:13:31):
I sent an email. This isprobably the third or fourth email I've
sent that he is not I gotcha. You know what, there are so
many there's so many problems here.I'll tell you what this dealership. Camping
World, in my opinion, completelysucks and I'm going to tell you why,
based upon just this call, theseguys should be advocates going after Lance
to get this fixed. But toactually not even communicate with this poor woman

(02:13:54):
is crazy. It's been there aweek. When they got it, they
couldn't even lift it onto the truckif they want, the walls won't repaired.
How come they accepted it back fromthe manufacturer. So, everybody out
there listening, I'm hoping you cando me a favor and do it in
a nice way. The way thingsget done when we do this is because
you are nice. Don't be ajerk when you call up. Do exactly

(02:14:16):
like what Deputy Bow is you areyou the listener right now, you listening
to this, help this woman.I want you to contact and leave a
nice message asking Joey Bushall and JakeWinner what is going on? Ask him
it's been a week that she hasn'tbeen able to use this and drop her
name. Say, and we've triedeverything to get in touch with you,

(02:14:39):
Deputy Bow, you have tried toget in touch with them, correct.
I think the messages yesterday and twomessages today, and I'd like to add
something else. See that's crazy too, yesterday, and we're not some kind
of authority. You don't have tocall us back, but at least call
your customer when you have a radioshow calling you. There's a radio show

(02:15:01):
calling you because you're ghosting your customerand you don't even call her. Joey
and Jake and by the way,and I'll let you finish, bo,
please give them a call right now. Be nice and ask what the heck
is going on with the truck topperfor Melissa. She can't get a call
back from you. The thing's beenin service all the time, and it's
got cracked walls. What kind ofcrap do you guys sell? Three oh

(02:15:24):
three five eight six ten thirteen.Three oh three, five eight, six
ten thirteen. You know it's thetime of the year people are looking at
campers. Thank god. I'd recommendlazy days, I'll tell you just like
that. I like lazy days.And if this happened over at lazy Days,
I'd throw a freaking fit, atotal fit. They should be calling

(02:15:46):
back. They should be calling backand at least telling her, you know,
at least say hey, we gottaship it back to lamps to get
fixed. I mean, tell hersomething don't just let her sit out there
and do nothing. I understand youdidn't manufacture at Camping World, but you
know what you sold it to her. Have some heart, have something,
Have some balls to come on theair and talk to us, Have some

(02:16:09):
balls to call your customer three ohthree five eight six ten thirteen. I
would love to drop a note toLemon or whatever his name is. I
used to love that show the Profit. I just can't believe what's going on
with these guys. This is justinsane. In my opinion, they suck
Go with a sure thing Denver's Bestroofer Excel Roofing dot com. You don't

(02:16:33):
pay a cent until you're content.Time for an insurance checkup free no obligation
comparison call Compass Insurance paying too muchyour coverage at dozens of insurance companies find
out Now three o three seven toseven to one help. You'll think you're
his only customer when you choose Frankdurand the real estate Man dot com to

(02:16:54):
list your home with Remax Alliance threeoh three nine two zero sixteen twenty two.
All Right people three oh three sevenone three A two five five renew
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(02:17:16):
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(02:17:39):
this. Seventy two months, that'scrazy. Three oh three, nine oh
four two thousand, three oh three, nine oh four, two thousand,
that's renew home Innovations dot com.Uh. By the way, Denver,
Regin, I want to revisit thisreal quick. Yes, I am not
kidding. I had a lady actuallysay there's no way they're doing semi glue

(02:18:01):
tied for two hundred and fifty amonth. I'm gonna say it again.
The new weight loss strugs. Ifyou go through Denver Region two hundred and
fifty dollars a month, that's thewhole bit. That's the initial visit,
that's getting the prescription if you needit. And then on top of that,
that's the actual medication per month twohundred and fifty. And you can
do it by zoom. You cando it numerous ways. Check them out

(02:18:22):
at Denver region dot com now JohnFuller, Fuller Law, Jeff Fund today.
Absolutely, yeah, I'm glad tohear that. Always a pleasure.
What did you learn today, Well, I've a bunch of Hong Kong fuey.
I learned, Yes, sir,this is the only place that you
can buy an AD and actually getthe words Hong Kong Fui included in that

(02:18:46):
ad. I don't think any othervenue would ever be able to provide that.
That's probably true, so that thatwas a highlighted it. So what
he's talking about is I was saying, it's not you know, it's a
name brand water heater from Europlow.I mean, it's not Hong Kong fuy.
Suzanne looked at me afterwards and goes, that was a cartoon, which
it was, but it's a Marxism. The origin of where I got it

(02:19:09):
from is back in the computer days. I own Mountain Peak Computers started in
nineteen ninety four, somewhere around Windowsninety five in Office ninety five. There
was a lot of quote Hong Kongfue out there, which were complete dupes
of Microsoft products. Back then,you know, it was just a disk
and you would install it. Itdidn't have to talk to the mothership in

(02:19:31):
order to actually work. So that'swhere the term that I came up with
was Hong Kong fuy. Don't youthink that's a little insensitive? No,
No, I don't because most ofthose knockoffs came from Hong Kong back then.
It's more of almost perfect. Youdon't think that, mister Fui.
I never thought how mister Fui felt. Mister Foe is probably cringing right now

(02:19:54):
that his name is once again beingassailed by a cartoon and now the former
guy that owned that computer shop inDouglas County, Colorado. That's very true.
Hey, John, I really doappreciate you coming on today. Anybody
personal injury questions. I can't stressthis enough. You know, we have
fun and we solve problems, answerquestions. But if you are in an
accident, you call up John Fuller. And if you've been in an accident

(02:20:16):
and you're starting to wish you calledan attorney because the other insurance company is
playing with you. Call John threeoh three five nine seven forty five hundred.
Three oh three five nine seven fortyfive hundred. Don't forget. Tell
your neighbors, tell your friends you'vebeen ripped off. You need help.
Three oh three Martino works all thetime. Three oh three Martino Help at
troubleshooter dot com. We'll be backhere tomorrow solving problems, answering questions,

(02:20:39):
and taking your complaints