The Troubleshooter 6-28-24

Episode Transcript

(00:05):
Ripped news. You needed that whoyou don't have to come running sustass as
we can show. Shooter's gonna helpcome. Man, this is the Troubleshooter
Show. No Toohn Martinez. Welcome, Welcome to the show, the only

(00:27):
show of it's kind. You knowthat we talked about everything, and my
goodness, it would not be goodif I didn't start out by saying,
holy crap, did you see thatcrap show last night? My goodness,
I cannot believe that man is runningthe country right now, Joe Biden.
That had to be the worst performancethat anybody has ever done in a debate,

(00:50):
including myself in middle school. Ihave never seen anything like it.
I couldn't understand some of the sentenceshe was trying to put together. And
I know there's people right now goingthis is a consumer show. You shouldn't
be talking. Listen. If there'snot a bigger consumer problem than that man
in the White House, I don'tknow what is Imagine if we got attacked

(01:11):
right now now. Granted we're probablynot going to get attacked, but my
goodness, this man he can't doanything. I've never seen anything like it.
We all knew he was bad.Did we know he was that bad.
I mean, this is absolutely incredible. This man, this man,
Joe Biden, is running our countryright now. My mouth kept dropping last

(01:34):
night. I didn't want to seehim do good, but my god,
I didn't realize he was that bad. We've heard it, we've seen it.
We were told they were deep fakesor cheap fakes or whatever they're calling
them these days, But my goodness, I have never seen anything like it.
This man has his finger on thebutton. Actually he doesn't. I'm

(01:57):
really curious who is making the decisionto send money to other countries right now?
Who's deciding what weapons we send where? It's not him, There's no
way it can be him. I'mabsolutely amazed this man is running for president
and anybody, I don't care ifyou're a a never Trumper, I don't
care if you're the lefty of left. My god, the man is also

(02:22):
You might like some of his policiesand what he's trying to get done,
But more importantly, he's a commanderin chief. And this guy can't string
a sentence together. Now, isit just me? Honest to goodness,
is it just me? Buck sawthat Buck? Every news outlet, even
CNN, every Democratic outlet has saidthat it was a dissessor depity doc.

(02:46):
I can't believe it. Did youwatch it in its entirety? I like
a train wreck. I watched thefirst forty five minutes and then it became
too painful to watch. Biden.I felt so sorry for the guy.
You know what, that is aproblem right there. I can't imagine anybody
would give a commander in chief pitya pity vote. I mean, it
was absolutely crazy. Hey, bythe way, it is car Day.

(03:08):
I want to I want to throwthe phone number out there. I had
to open up with that. Wesolve problems, answer questions, and take
complaints. We deal with consumer issuesto the tune of over three hundred million
dollars in cash, merchandise exchanges andrefunds directly due to this show. I
mean, think about that, Aforty plus year show on the air helping

(03:30):
consumers for free. And I've gotan update I'm going to talk about in
a little bit that is so incrediblethat you're just not gonna believe it.
If you heard the original call,and I'll go into it in a little
bit, You're not gonna believe whatwe got done. For this guy and
how inept a certain dealership is,and I'm going to point out how bad

(03:52):
they are. I cannot believe howbad, how bad this Dodge dealership is.
It's amazing me in a small nutshell. They told him he needed a
new engine. Then they flagged histruck so he had no warranty. It
was a twenty twenty three with liketwenty thousand miles thirty five hundred diesel.

(04:14):
They said it's not under warranty becauseof your neglect. There's only three courts
of oil in it, and youburned out your engine, so they flagged
it in the warranty system for Dodge, so he couldn't even bring it anywhere
else. For a second opinion,when you hear what actually happened, it's
mind blowing. You're not gonna believehow bad the stealership is. In fact,

(04:36):
in my opinion, they're crooks.One hundred percent crooks. That's my
opinion. But I'm telling you it'sa bad, bad deal. Now it
is car day, Jeff Vic,how are you doing? I see you're
there in the mothership. I'll stillshort fight and ugly Mark. I don't
change much man. Rod Greer withJFR Cars, Jeff VIC Transmissions Denver dot

(04:59):
Com or of of course Camera Transmission. And then we've got a new referral
list member. When we get anew members signed up, we usually bring
them in on different days. Andof course they are Action Automotive Service and
Griffin Ash is a representative. HeyGriffin, what do you do down there?
What is your role at Action AutomotiveService in Colorado Springs? Yeah,

(05:21):
I'm the shop foreman and we doit all over there. What do you
do? I mean, you dowhat oil changes, break jobs? You
guys rebuild engines? What do youdo? Yeah, so we do your
regular automotive maintenance, oil changes breaks. Right now, we've got a nineteen
sixty eight cougar in there that weconverted to fuel injection. We've got a

(05:42):
sixty eight charger in there that wejust did some tune up work on.
It was in a storage container fortwenty years. Wow. Yeah, we
brings up a question any of youjump in here. But when you have
a vehicle that's sat for twenty years, doesn't all the rubber go bad?
And I don't mean just the tires, I mean like little rings for the
air conditioner. I mean what happenswhen something literally sits for twenty years.

(06:04):
Guys, we went ahead and replacedthe gas tank in it, put a
new carbon it, and replace thebreak hoses. Wow. Yeah, right.
There will be things that come downpike, you know, just you
know, you'll notice a little leaks, so you're gonna have to address coming
down. You're gonna have little quarksas you're gonna have to address for a

(06:24):
little while before that thing's fully backup to speed. All right, listen,
I'd be crazy not to ask you, guys this. And Anthony's got
an issue with a repossession. Wegot a problem with the contractor. By
the way, if you've been rippedoff for taking advantage of three zero three
seven one three A two five fivethree zero three seven one three talk,
don't forget three oh three. Martinoworks on and off the air. You

(06:46):
can always email us to help attroubleshooter dot com. But guys, we
already heard from Deputy Doc. Whatdid you make Jeff Viake? What did
you make of that debate? Didyou watch it? Yeah? No,
I think the biggest thing was thatTrump contained himself, you know, knack
like an adolescent, you know,So he came across pretty good. When
Biden it was his to lose.Ugh, I mean, it's pretty sad.

(07:09):
I started thinking, this guy forgetabout his hands on the button.
That goes a little crazy. Althoughit's true. I start thinking the decisions
aid right now behind closed doors.I want to know who's making them.
I mean, is it his wife? I mean, someone's got to be
making them. That guy, Iswear I've never At one point they were
talking about I think abortion, andthen it went in. He started rambling

(07:32):
about the border and one of thegirls he got killed, and then all
of a sudden it turned into somethingI don't even know what he was saying.
He said, all these people getraped by their brothers and sisters and
their mother or something. I literallyhad no idea. At one point Trump
looked over they asked him to respond. He goes, I have no idea

(07:53):
what he said. But he didit with dignity, didn't he. I
mean, he actually did it without, you know, calling the guy out
for falling on his face. RodGreer, what'd you think, man?
I kind of feel the same way. It was kind of embarrassing and sad.
You know. I was thinking aboutthe wife, Biden wife and I

(08:13):
think, man, why would youlet your husband get up there and not
protect him? You know, Ithink what was amazing is my understanding is
he had sixteen people for the lastweek, had him locked up at Camp
David or someplace, some airport hangaror wherever. They had him for a
week's straight. All he did waspractice for a week straight. My god,

(08:37):
imagine if he didn't practice. Idon't think he would have woke up.
It's really sad. It's really sad. Griffin, you got an opinion
on it. You're new to theshow. Occasionally I'll ask stuff like that
of you. Yeah, my understandingwas that there was a two minute delay
on it, so we may nothave even seen the worst of your conspiracy.

(09:00):
Come on, that's what I understood. I think that's conspiracy. Man.
I don't know if I'm sure therewas some form of delay, but
I will say this. I willdefinitely say this, and I can't believe
I'm saying it. CNN. Ithought did a great job, you know.
I think they slammed it a little, a little towards Biden, but
honestly, I think they did agreat job, and I'm I was pretty

(09:20):
impressed by that. Why I thinkthe questions were good, were pretty reasonable.
They were I sort of got Ithought they were gonna just start out
with abortion and then go drake directlyinto January sixth. Oh. By the
way, Supreme Court today guys saidthat the charges, some of the charges
they brought up against Trump won't applynot only to him, but to like

(09:43):
one hundred and fifty or two hundredother people, some of which that are
in jail right now. You know, these people are so corrupt in office
right now. I just can't getover it. I, honest to God,
can't believe how corrupt this society's comingfrom. And I'm not gonna say
it's just on the last I mean, we have mayors occasionally that have cash
and crack in their freezers, youname it. It's happened. It's on

(10:05):
both sides. We need to takethis country back. But now now I'm
going to do this. Let's goto Anthony. Anthony, you got a
problem with repossession. Tell me yourcar was taken back. What happened,
Anthony? Okay, Well, whathappened is no excuse. I've been back
and forth in the hospital my diabetesand some caesars. I've been having if

(10:26):
I haven't worked, like said,and fine, but I do have I
have saving I have a credit cardsand all that. So I had missed
one payment, just one, andwhen he got to the second payment,
we didn't get a we got called, we didn't get like a letter.
Then they're going to repossess anything.If I had woken up, my daughter
says, there's someone towing your truck. Hey, Anthony, I'm a little
confused. Hold on, I'm confused. On one thing. You said you

(10:50):
missed one payment, but then youwent on to say then the second payment.
So did you end up literally missingthat second payment and they repot it
like right then and there, rightright, I said, in there,
yes, And they said we coulddo a reinstatement, which I said,
I'd never been in this problem before. And they were like, okay,
we could. You have to paythe full price of the car now,
which is thirty seven thousand, AndI was like, well, my payments

(11:11):
for only four eighty. I couldmake false the payments right now. I
could make a third payment, andI could pay the poh and fee,
And she goes, okay, welldo all this stuff you need to send
me your I had to send thema proof of in turn for the car
where I live. So how muchwas the total they told you to pay
to get caught up a real statementto They say, I couldn't do nothing
if it's a reinstatement. They saidI would have to make the two payments

(11:35):
and the toke trust see, whichI was happy. I was like,
well, this is gonna work out. Okay, So what's the problem.
You were happy with that, butsomething didn't go right? What happened?
Yeah? I feel we're trying tofigure out, you know, like I
said, nine, excuse my daughter. I know she was like before on
like two payments, three payments,and they worked, Antony, please please
help me. Hold on, letme ask this in a different way.

(11:56):
Okay, they told you yes orno. They told you to make the
two payments, plus you'd pay forthe REPO fees. Is that correct?
Yes? But they said i'd haveto see if I got reinstated before that
happened. Okay, So before that'sokay? And I had to send them
all this stuff. Yeah, sowe send them all this stuff besides proof
of insurance? What other stuff likeproof of a job. Are they trying

(12:18):
to get you another loan? Whatare they trying to do. Yeah,
that's what I think they're trying todo. They were type of after I
send them everything. We gave themeverything, the insurance for the car,
like rids, three references, Wegave them a public service. But we
get them everything they asked for.I called them fifteen minutes later, and
I got a call back and goes, yeah, we looked over your your
request and we denied it. AndI go, why is it denial?

(12:41):
What did they deny it based upon? What did they tell you? They
told my wife that it wasn't itwas not enough funds and I and I
send them like my bank payment,which I have like a couple grand in
there, and I wait, wait, Anthony, not enough funds In other
words, you don't make enough cashflow or enough per month to actually quality
five for a new loan. Yeah, and I was already yes, And

(13:03):
I was already you know, andwe make more money now? Actually,
figure mind, how much did youowe on this vehicle? Thirty thirty one
thousand, and what's it worth?I'm trying to figure out why they won't
accept your money. Do you havea lot of equity in this? And
they decided they're gonna just take itand sell it. I mean, what,

(13:24):
what do you think's happening? Ithink what's happening now? And I
just might sound a little weird,but I was thinking the lady that was
helping us, because they said whenthey auction these cars off that they come
back for me for whatever. Ifthey auction for like their deficiency. But
if they don't think you can makepayments, my god, they don't think
you're gonna you're gonna be able topay off the vehicle or go after you

(13:46):
for the deficiency. But hold ona second, let's take a quick break,
come back and analyze this a littlemore. I got to figure exactly
where it's at and who to puton it. Go with a sure thing
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(14:07):
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(14:28):
Remax Alliance three All three nine twozero sixteen twenty two. Frank Durand the
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Durand homes dot com. I havepersonally used Frank numerous times, and every

(14:52):
single time he has done such abang up job. It's crazy, and
he's one of the nicest guys inthe world, but he's a sneaker.
And what I mean by that thatis he sneaks up on who he's negotiating
with and just beats the heck outof them, simple as that. Frank
Duranholmes dot com. I want togo back to Anthony. Anthony's vehicle.
He missed one payment, missed thesecond payment, and then they repote it

(15:13):
Anthony. What I want to understandright now is where does it sit.
Are they simply saying we're not goingto give you the vehicle back because we're
afraid you're not going to pay usanymore. Yeah, Yeah, that's basically
how I feel it is, Well, it doesn't matter how you feel,
is that? Is that what they'resaying that's exactly what. Okay, hold
on now, Rod Greer with JFRcars, you guys sell cars. I

(15:35):
don't know if you hold paper,Rod, I don't know if JFR actually
does in house loans, nor dowe really care. Well, okay,
let me ask you this. Notthat you guys would repo a vehicle after
two payments, but if you wantedto, what does a typical agreement say
when someone buys a car with aloan? I don't care if it's a

(15:56):
credit union or you guys, whathave you seen when can they repoe it?
I would guess they could repoe itafter two mispayments without blake and maybe
even one mispack. I think youcan actually repo after a month's time because
you brought the contract. Yeah,that's it. And that's what I'm afraid
is going on with Anthony. Anthony, what kind of vehicle is this?

(16:21):
It is a Stinger, Hondai's Stingeryet twenty nineteen stinger, and you owe
thirty thousand on it. Yeah.I don't think it's worth They might have
done you, Honest to god,they might have done you a favor.
I mean, hold on a second, Rod, is that a twin turbo.
Yes, okay, so you gotthe it with the top of the

(16:45):
line, so it might be aboutright there. But oh he's got the
mag Daddy. Yeah, he hasthe race one and they don't and they
don't make those. I guess they'remaking the kids they were too much for
what theyreund They don't make them nomoney. Are you able to get a
close and refinance through that? Becausemy god, I can barely hear you.
You sound like Biden mumbling Okay,I'm sorry, I'm actually I'm actually

(17:10):
on my way in the car becausethey're gonna let us get this stuff out
of it trunk as it drunk andthe middleton. Oh wait a minute,
you're on your way to your car. Yeah, yeah, they let me
talk to one of them. Whenare you gonna be there? Let me
talk to one of these guys.I mean, if you did you already
make those two payments or no,they're not even taking Oh no, I
got them right now. I toldI would make the two payments. I

(17:30):
would even make a third payment andpay And they're still saying no. Yeah,
they're still saying, oh am Ithese ruthless bastards. I mean,
why do they them? Yeah,That's how I feel. I never thought
i'd be in this situation. That'swhy I called you. What's the name
of this place, and it's thecredit union. It's not even a buye

(17:55):
here pay your so the credit union. Oh my goodness, I can't believe
it. But but ride you're saying, do most credit unions go this far?
Ride? They credit usually the mostliberal. That's what's kind of surprising.
But but the nice thing about acredit union most of the times you
can talk to them. And inyour case, I think it's a matter
of you're not being able to afford. They don't believe you are able to

(18:18):
afford the car with the income thatyou have, even though you have your
your savings. That's what they're that'sthe key. They don't believe you can
afford it. And my question iscan you find a co signer that can,
because it should work with you.If you put a co signer,
would definitely six have credit? WouldI be able to do that with the

(18:38):
same vehicle? Because they're telling meso that this is also what they're telling
me. They said they're going toauction it off. I don't be they're
gonna auction it off because most ofthe time they option off for like sixty,
they come after me for the remainsonce it gets to the auction.
Yeah, I mean, but honestly, at that point, that that's what

(19:00):
when you start looking at bankruptcy.I mean, there's a lot of factors
there, like how much you actuallyhave in savings? You ow and I
have some stuff. But I'm startedto interrupt. That was my next thing.
But I actually I told me,if they don't want to work with
you, and I said, Idon't know why they're not. I have
all the payments. Again, likeI said, because they don't want to
work with you, the only thingyou could do they playing chapter seven and
when they sell that bankruptcy, theycan't come after you for the remainment.

(19:22):
Well yeah, I mean if youif you went all the way through with
that kind of deficiency, I mean, do you owe do you owe more
than just on this car? Forgetabout the deficiency, I mean what money
do you owe? I have,I don't know many things. So I
mean a bankruptcy probably makes zero sensefor you just over this. It's going
to crush your credite exactly. That'swhat I was saying. I don't want

(19:42):
to do that. Have you missedany payments before with these guys, are
had any league? No seid He'smade every payment that he missed, two
in a row. Has he beenlater anytime? Because I'm yes, I've
been. I've been laid a weekout of the payments. But I pay
him a forty four dollars bank carpayment large. Yeah, But you know
what I do. I want toask someone a question, Hey, Kelly,

(20:04):
can you get either Mike wink orGigi wink on? I just want
to ask him a generic, noteven a generic for this guy, a
bankruptcy question. Let's take a break, get that back on. But I'm
curious if a bankruptcy, if theyfiled, if he would get that car
back right now? I wonder howthat part works. Everybody hold tight,

(20:25):
and then I promise Brian, Elizabeth, Linda, you guys will be next
three zero three Martino go with asure thing Denver's best roofer Excel roofing dot
com. You don't pay a centuntil you're content. Time for an insurance

(20:45):
checkup free, no obligation. Incomparison, call Compass insurance paying too much
your coverage at dozens of insurance companies. Find out now three oh three seven
seven to one. Help. You'llthink you're his only customer when you choose
Frank durand the real estate man dotcom to your home with Remax Alliance.
Three oh three nine two zero sixteentwenty two. All right, three oh

(21:08):
three seven one three a two fivefive. I just got a text from
somebody that told me there was noway he'd ever vote for Trump, but
he said after last night, he'sgonna have no other option. Uh,
that's that's pretty interesting. Actually,I think there's a lot of people feeling
that way right now. All right, three oh three seven one three a

(21:29):
two five five. Kelly, anyluck getting the winks They are not available?
They are not man, Anthony,would I want to ask them And
we're going to try to get themon a little later and we can reach
back out to you either off theair on the air. But I'd like
to know if you filed bankruptcy rightnow, if it's too late for you
to take possession of that vehicle back. Is that something if you knew you

(21:52):
could get the vehicle back, isthat something you would actually do? Yeah,
but I did find out about thattoo. Once your car is represent
and you file bankruptcy. No,it's too lay. You'd have to do
it if if they were on theway to get the car and you knew
about that, yeah, like aweek and then you'd have to do bankruptcy.
But once it gets represented, there'sthere's no way you could get it

(22:15):
back. There's no way. Ican't believe this credit union is playing such
Yeah, that's the situation I'm inright now. Like what I told him,
I didn't want to feel a sorryfor me, but I am a
sick person that I do take thecar back and forth. They'd let you
pay it off if you got anotherloan. I mean, I don't know
why they wouldn't allow you to dothat. Yeah, I'm actually here right

(22:37):
now with the people that told mytruck. So I'm actually I'm actually here
right now getting my stuff out ofthe truck. They're turning my life.
But yeah, it just didn't makeno sense to me, you know.
And I told him, I hidlike and I told them, well,
I get it. I don't thinkthey did anything illegal. I just can't
understand why they're not taking the twopayments and you said you'd pay another one

(22:57):
the third up front, And it'scrazy, man, yeah, and the
and the REPO fees. Well,I mean, really, man, I
don't know what else to say aboutit. I I think that's it.
They've made their mind up. Iwouldn't mind if you want to call up
and have a three way conversation withone of her deputies and you know,

(23:18):
on your behalf. But I don'tthink they're gonna budge man. They drew
the line in the sand. Yeah, that's kind of how I feel.
That's why I didn't understand that,you know. I was like, wow,
I know, well, Anthony,I I you know, that's about
it. Man. I appreciate youcalling in, and I wish we could

(23:38):
have helped you out. But mygoodness, if you've already done the research
on the bankruptcy, I was kindof hoping that would, uh, you
know, get you your car backand then they'd have to deal with you,
whether it was a chapter you know, seven or whatever. I mean,
whatever you ended up doing, maybea restructure. But what is going

(23:59):
on with you, Brian, what'sgoing on with this contractor Well it's kind
of an interesting story and it kindof goes back to November. So my
mom had asked me to replace thisretaining wall for her, and I kind
of refused because it was a longwall required to permit. I just didn't
feel comfortable. So she started askingher friends. Got this contractor? He

(24:21):
shows up a little bit. I'mlike, that sounds like a really good
priced mom. Let's let's look athow much well she had already hired him.
How much was it going to bethough? How much job for the
first part? What that tional contractortold us it was going to be?

(24:44):
And report a concrete patio. Thiswas originally a six foot tall tiered down
wall that on level at the endof the forty foot span, so it
kind of stepped down, so onesection of about ten feet was going to
be at least six feet tall.Got it. I knew I could do
it, but yeah, I getyou. You didn't do it. So
your mom hired this contractor. Thenwhat hey, Mike, hey, Shannon,

(25:11):
I got to ask you, thisis he going in and out or
is it me? Brian? Ithink you're going in and out. It's
it's him walk because we're not.We're missing a lot. Also, Yeah,
all of a sudden, I justsimply can't hear them. And for
folks out there, I'm remote,right, now. So that's why I
was asking if it's me, HeyBrian, try to get a little better

(25:32):
connection. I'm missing every other word. So let's go to Linda. She's
got a problem with the irs.Good morning, Mark, Hey Linda,
how are you? I'm fine,Thank you, and I appreciate you taking
my call. Sure, what's goingon? I have been battling with the
IRS. We sent our income textin on the eleventh of March, just

(25:55):
trying to get our refund of onefive hundred and nine dollars. They sent
us a letter in April and saidwe needed to provide them fourteen pages of
documentation. Why are they not Theyshould have already had in their hands.
Hold on one second, so it'sa pretty typical How do I put this?

(26:18):
Why do they need fourteen pages?What do they say? They just
said that they disputed what we hadand they wanted to send back up information,
right, gotcha? And give mean idea of some of the backup
they requested. It was copies ofprepayment of taxes for twenty twenty three.
Did they assign them or did theyapply them to someone else's Why do they

(26:44):
have an issue? What do theythink you guys are hiding or why what's
going on? What do they think? Give me their side of the store.
Know what they thought initially, butwhat they ultimately decided in the last
few weeks was we overpaid. Andwhat they are I know it sounds ridiculous,
but what they are doing is weowed taxes for twenty twenty two,

(27:08):
and when we filed our twenty twotaxes in twenty twenty three, we paid
the amount of taxes that were due. But because we owed over one thousand
dollars, they said, therefore,for twenty twenty three we had to send
quarterly payments in I gots you assumingI guess that we were again going to

(27:32):
under withhold. So you sent inquarterly payments? Correct, yes, and
you overcall. They have added ourtwenty twenty three payment for twenty twenty two
taxes as if it was twenty twentythree. I got it, so they
applied it to the wrong year.Correct. So now I don't have a

(27:57):
telephone number so I can talk anybody. Try, Well, we could definitely
get you a number. Here's whatwe're gonna do. I'm gonna take a
break. I'm gonna try to getSteve Sizzek on. He's actually with a
new firm, So it might takeme to get him, but I'm gonna
try to get him right now,or we'll get him over the big break.
But he's gonna not only is hegonna have a number, he's gonna.

(28:18):
I think there's a way if youcan get online, you can actually
reapply money. But I want toask him about that, So hold on,
and we've got a lot more comingup. Three oh three seven one
three talk go with a sure thingDenver's Best roofer Excel Roofing dot com.

(28:38):
You don't pay a cent until you'recontent. Time for an insurance check up
free, no obligation. In comparison, call Compass Insurance paying too much your
coverage at dozens of insurance companies findout now three oh three seven to seven
to one help. You'll think you'rehis only customer when you choose Frank durand
the real estate Man dot com tolist your home with Remax Alliance three oh

(29:03):
three nine two zero sixteen twenty two. All Right, Linda's got a problem
with the I R S. We'regonna get Steve Sizzek on the beginning of
next hour. Suzanne's gonna reach outto him Kelly, you simply don't have
his contact info. I don't believebecause he moved to Is that correct,
Kelly? Oh, of course shedid, all right? Three three seven

(29:25):
one three A two five five.So Linda, I want you to hold
tight. We're gonna come to youafter the break. We're gonna get Steve
sizzek on and then let's go toLinda number two that's got a problem with
the loan after the death of herparents. Linda, what is going on?
Yeah? I went and did everythingn to home, get a personal

(29:47):
representative, ded, I put thetitle in my name. But then when
I went to the bank to Iguess you just can't assume the mortgage loan.
That's very yeah, but I haveto refinance and their rate is so
high. Is there another way ofdoing this? Wow? That is an

(30:07):
interesting question. I okay, Well, we can get an expert on.
In fact, we'll try to getIdeal home loans on to ask if there's
a way around it. But here'sthe curious part. I don't think so,
because they had the loan, notyou. They qualified for the loan,
not you, And inside that loan, probably more importantly, is inside

(30:29):
that loan in all that documentation,it's probably not assumable, meaning you can't
do it even if you're going tomake the payments on it. Out of
curiosity though, Linda, why doyou want the house because I need a
place to live as okay children?Yeah? And yeah that's why. And

(30:51):
I okay, I wondered, canyou tap into the equity if I have
the title or not? How muchequity do you have in it? Uh?
Probably about two and fifty. Ithink the problem you're going to run
into once again is qualification. Doyou have a job. Is their income
to your kids? Are they ofage or over eighteen and work as well?

(31:15):
Yeah? They work. I'm retired, Okay, so they work.
Do you think they can qualify?No, they couldn't qualify. The whole
problem is going to be qualification.The way you can get the equity out
of the house hold on the wayyou can get the equity out is actually
sell the house. Yeah. Idon't see any other way. I mean,

(31:37):
you already talked to the bank aboutit. Did they literally call the
note do? What does that mean? Did they say you've got to sell
that house or you got to payoff the loan? Now? No,
they haven't said I could keep makingthe payments. Okay, Well, if
they're allowing you to keep making thepayments, Oh, I see, because

(31:59):
you want to get some of theequity out of it. Yeah, to
remodel because it's fallen apart. Igot you. Let's try to get Brent
Ivanson on Kelly over the break.Let's call and get brent On. If
we can't hid him, get oneof our other lenders from referral list dot
com. I want to see ifhe can think of any way that he
can get some of the equity outwithout having to Rea, I got a

(32:25):
problem with Infinity. What's going on, Elizabeth? Okay, I kind of
have to start from the beginning here. My husband passed away. My husband
passed away on April twenty ninth ofthis year. Oh, I'm so sorry
to hear that. How did he? How did he die? He had
been ill for some time. He'dhad several back surgeries, and then he

(32:49):
had developed a melanoma in his scalpwhich had then metastasized into his liver and
his kidneys. And the final finaltime what happened. They thought they were
going to start him on immunal therapyand had great hopes for that, but
before they could do that, hewas in the hospital still and he took

(33:09):
a turn for the worse, andthen in the very end, his kidneys
and his liver failed. Oh mygod, I lost him, and I'm
it's horrible. And we were marriedforty eight years. I'm struggling with the
loss of the grief, But thenI'm also struggling with what I'm trying to
do. I'm an eighty six yearold woman. I have some savings.

(33:32):
My husband had very very little lifeinsurance because of health problems over the years.
And what I'm trying to do isI'm trying to stay in my home
at my age. You know,I would like to stay here. I'm
healthy, and Ilbe is the home. It is the home in both your

(33:52):
names. Yes, it is inboth of our names, but that's not
That's not the issue I had aproblem with with Mike. Okay, hold
on that music. That music meanswe've got to take this break. I'm
gonna dig into your issue after thebreak, so please hold on. I
want to figure out what's going on. And uh, we're gonna get you
set up with someone. It saysyou got an Inxfinity issue so we'll dive

(34:14):
into that in any other question toyou got we've got an escaping problem.
Man, We've got a ton ofstuff going on. Everybody, go with
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(34:37):
out now three O three seven toseven to one help. You'll think you're
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list your home with Remax Alliance threethree nine two zero sixteen twenty two news.

(35:00):
That's who you don't have come runin just as fast as we can.
Show. Shooter's gonna help coming man. He is the Troubleshooter Show.
Now, Tom Martinez, welcome,Welcome, my friends to the Only Show
if it's got over three hundred milliondollars. We have helped people recover in

(35:21):
cash, merchandise exchanges, refund services, and there's a lot more. There's
a lot more to be done ifyou've been ripped off, If you need
a little help. Maybe you gota bad landlord trying to pull one over
on you, or a contractor thattook money and ran. We're gonna talk
about all those things and we're gonnatry to help you out. Now it
is car Day. The one thingwe haven't had is any car questions.

(35:43):
He had any issues with cards?We have Jeff thick Kimber transmission man.
He does a great job. Ihave used him numerous times over at his
shop. I think the most recenthe did a transmission service on one of
our Santa fees. Hey, Jeff, really quick. You know, I
think the Santa Fe calls for likeevery sixty or one hundred thousand, maybe,

(36:05):
but you've always told me to getthem get that transmission service. What
every every sixty thousand? No,I prefer a more intensive, prevented the
maintenance schedule. So I recommend everythree years or thirty six. Okay,
so but under three year thirty six? Can you can you assure most people
listening? Now? I know there'scatastrophic failures and problems, but in general,

(36:27):
and I don't care if it's aHondai or a Chevy or Ford or
any vehicle, if you actually stuckwith that and did a transmission service every
three years or thirty six thousand miles. I mean, can you extend the
life of that transmission? You're literallyjust maximizing it, so you're not going
to extend it. You know,by not doing it, you'll shorten it,
you know. Okay, but whatwould the difference be. That's what

(36:47):
I'm trying to figure out, Likejust a generic like one hundred thousand compared
to two hundred thousand, I mean, is that possible? Well, well,
one hundred percent. You know,my son's truck he got what two
hundred and forty thousand on it beforewe ended up pawing to pull it up?
What kind of vehicle? Was that? A V halftime? Okay,
So any questions automotive we also haveRod Greer JFR Cars their car brokers.

(37:12):
They can find you any vehicle andtypically save you money. He can also
talk to the financing on vehicles shipping, I mean pretty much on the sales
side. Rod's the man, andthen we have Griffin Ash He's with Action
Automotive Service, New on a referrallist at referral lists dot com. They're
in Colorado Springs and they're great guysdown there. I mean, I can't

(37:34):
wait to get to know them moreover the years. Hey, what's your
boss's or the owner's name, Griffin, Steve. Yeah, the boss's name
is Stan is the own Stan.I knew it started with an ask.
I had a great conversation with him. I talk in depth to our referral
list members before we put them onand try to understand their background and what's

(37:54):
going to make them good and kindof explain that. You know, when
you get on the referral list,if you do have issues, we're gonna
get involved really quick and make surethey're taken care of. And I like
how you guys are running stuff.Now. I have Steve Sizzick on.
We had someone call in and I'mgoing down. I gotta I gotta scroll

(38:15):
down on here. Linda's got aproblem with the I R S. Hey,
Steve, I'm gonna catch you upreal quick on it. Then we'll
bring Linda back. I'm doing goodman. Hey, Steve, you are
now with the Harris Law Firm,and I like those guys over there.
They're great people at the Harris LawFirm. But you now work there,

(38:37):
right, you're an attorney for them? Yeah? Yeah, So I'm actually
Harris didn't actually have a tax division. They have in the state division and
they're very with their family lost stuff. So I've moved over and I'm heading
and building a tax division with Harris. We're doing all the sort of same
collection stuff that we did before,plus much more sort of complex intense text

(38:57):
negotiation and opinions and pretty much anythingyou need with respect the tax law where
we're building it up on the hairside. And that's been really good,
so fun. You know, Igot to know Rich and Lisa just from
coming into studio, especially uh Richover you know, a couple of years
span, and man, what awhat a good guy. I mean,
he's really yeah, just like overall. I mean, sometimes you think of

(39:20):
attorneys and I'm not throwing punches atyou, maybe a little one, but
some of you think of attorneys.You think, you know all kinds of
things conjure up. But Rich doesn'tconjure up. And he's so smart.
I mean, really, the HarrisLaw firm does everything, and I think
you're going to do great down thereand mesh with those guys. Appreciate it.
But here's this deal with Lisa.Pretty much straight up, they took

(39:45):
a payment that she made and appliedit to the wrong year. In fact,
Linda, what year I believe youwere talking about twelve or thirteen hundred
dollars? What year did they applyit to? They applied it to the
twenty twenty three taxes, but itwas to pay for the twenty twenty two

(40:05):
taxes due, so they used it. And this happened last year in twenty
three when we filed our twenty twentythree taxes. That's when they duplicated the
payment that was for twenty twenty twowith prepayments that we made for tu So,
Steve, if I'm understanding this right, in twenty twenty three, they

(40:28):
went to pay their taxes and let'sjust say it was one thousand bucks.
They paid their but instead of applyingto that tax here of twenty twenty two,
they applied it to quarterlies. Basically, they applied it to the future.
How do you unwind something like thatso she can get her money applied?
Right? So, yeah, it'sa that's a mess, and it's

(40:52):
not not super easy. I actuallyhave to submit something in writing to the
irs and I ask you made it. I'm interrupting you because I forgot to
tell you this and Linda, youcan kind of explain what but she they
requested fourteen pages of stuff that she'sapparently already sent, correct, Linda,

(41:12):
that's correct. Okay. How longago did you send it? That was
in April? Okay, you knowthat's that's probably about right. As far
as coming to the RS application ofpayment, what I would do if you've
already sent in writing verifications of paymenthow you wanted to apply, how those
credits should have been applied to youraccount, the best thing you can do

(41:35):
is call and just verify that theyreceived that fourteen pages and they're processing it.
If they haven't received or process thosepayments, then I would recommend getting
the fact number from the you know, the agent you call that second time
around and like literally got up youknow, Kinko's or something and facts that
directly in. I can't believe theystill accept faxes. Yeah, that's the

(41:55):
most secure way to send documentation.That's amazing. That is it was known
as an ephax, so I Ifact for my computer, but most people
have to go to you know,fed X or whatever. Nobody uses those
things anymore. I didn't know that. As far as the security, Lin,
did you got any other questions.I mean, Steve's saying basically,
you got to give it a littlemore time. One of the things though,

(42:17):
Steve, I know you guys thatdeal with the I R Help all
the time, that owe a lotof back taxes and whatever's going on.
But uh, you guys have kindof a back number. But you even
wait forever? What phone numbers shouldshe call? Do you know the number?
Uh? So for I mean itsounds like she already you know,

(42:37):
connected with them, but uh foryou know what's called the uh Automated collections
system. This is the people thatwe typically you know, call to deal
with you know, issues like thisor really any sort of collection issue.
It's eight hundred uh eight nine threenine o three, So eight hundred eight
nine three nine o three And thenthat number was she there and she can

(43:00):
figure out if they got the paperwork. That's really her next step. Yeah,
that person is the hey did youreceive it? And they can say
yes, we've got record, it'sreceived and being reviewed, or once they
apply it possible they say they didget it. Once they apply the way
she wants to apply, and let'ssay they agree to it, and that
creates a refund. How much longer. Do you think she's going to end

(43:21):
up waiting for that refund? Well? What, Mark? Go ahead?
I go ahead, Linda. I'msorry. They sent me the in one
check. They sent me the fifteenhundred and nine dollars that we were due
plus interest plus paining us the moneythat went to them to pay twenty twenty
two taxes in February of twenty twentythree. So they've overpaid us. My

(43:46):
husband wants to cash the check.I feel like if we cash the check,
then pretty zone. Irs. IfI ever get this settled, is
going to say, well, nowyou owe us that money and you owe
us interest. How do you knowthey overpaid? Because how do you know
they overpaid your refund? They finallysent us the check, and they sent

(44:10):
us a form along with it,and looking at the form, they've included
our twenty twenty two tax payment withpayments received for twenty twenty three. Oh,
I see what you're saying. Soso Steve, it goes back to
the exact same thing. So theysaid back, they sit back the money
because they applied the credit. Andthen yeah, so really, so really

(44:37):
just I would call that number.I would call that number and then get
with and ask them to send youare to call account transcripts eight under at
eighteen nine three nine oh three.So, hey, I've got this check.
I think you guys have actually refundedmoney that is still owed. And
they can look on their system andthen say, okay, well we see
the credit, we see the refundation. We see now that that created a

(45:00):
a balance, and it's like okay, well you know, then you ask
and say should I just should Ijust avoid out this check because right now,
the IRS, when they send youa check, they go ahead and
subtract that from the account ledger.Right so they're showing probably a negative on
your twenty twenty two ballons, andso if you can avoid the check,
it'll still show a balance ode untilthe IRS figures out that the cash with

(45:22):
the check was never cashed. That'scrazy that they'll advise say, hey,
cash the check, go online andmake a payment for the difference, and
then that kind of resolves it.But you'll want to get that verification from
that agent because the systems don't youknow, it's it's the blind leading the
blind over there. You know,the system will change, the agent will
see something different, they'll send acheck I've had clients who've had, you

(45:43):
know, add four zeros to whatyou received, right, and they're like,
what should I do with this?He was like, hold on,
you know, before you do anything, I need to touch base with them.
And inevitably, what they typically willadvise say, hey, cash the
check, go online, make apayment of the amount that's owed, and
then that will solve it, asopposed to holding onto the check, which
could extend this thing for six monthsto a year. And she can go

(46:04):
on in fact step In fact,what she could do is cash the check,
go on and then literally apply itto where it should be applied,
right, She could almost do thatherself. Yeah, I mean I would
just want to confirm the numbers,you know, to make sure because in
course you cash it and you justtry to do it on your own with
instruction from now you've just you're backon the hamster wheel. So you want

(46:25):
to sell so, Linda, Imean, really that's what you need.
You should probably just cash it becauseit doesn't matter. I'm baffled at our
IRS operates off of a cash basis. I mean when they write the check
before it's cashed or before you receiveit and cash it they already have it
on the ledger. That's like,that's really strange to me, but okay,

(46:45):
it is what it is. Theystill take faxes. Now, lind
did you have any other questions becauseI want to free this lineup? Yep,
I'm fine now, thank you verymuch for your help. I appreciate
it. You have a great day. Hey you do, Linda, call
that number up. And by theway, Steve ve Y with Harrisfamilylaw dot
Com. Steve, really you specializeand any what why do people call you

(47:09):
generally? Now? Uh? Yeah, And so you know we're we're dealing
with any sort of typically it's goingto be more you know, uh,
businesses with you know, significant taxliabilities obviously now we deal with family lie
issues, we deal with the statetax issues, and then then we're nuanced

(47:29):
sort of you know, taxation issueswith contracts, tax liens when you're trying
to sell you know, business properties. Uh, I got it. Really,
you know, the only thing wedon't do is we don't go to
we don't we don't go to taxcourt. That's just the one the one
thing that my team isn't yet builtto do. I mean, eventually next
year, we hope we'll have thatthat aspect as well, but for now,

(47:50):
pretty pretty much any other aspect oftax law, we're here to do
it and I'm happy to happy toassist. Awesome, that's Steve Sizik three
oh three, five one, fivefive thousand. I appreciate that, Steve.
Look, I gotta take a break. I'm gonna come back to Elizabeth
Linda. We're still getting Brent Ivensonon one of our lenders. We're gonna
see if she can't get some equityout. Her folks died left her a

(48:12):
house. Of course, she can'tassume the loan. She is still making
the payments, but she wants toget some of the equity out. Maybe
Brent will have an idea. She'sgot over two hundred and fifty thousand inequity
but has no way of touching it, and hopefully Brent can come up with
something. So we'll talk to himon that. Brian has a landscaping issue.
We lost him before and we've gothim back. And then one line

(48:36):
open three oh three, Martino,go with a sure thing Denver's best rufer
excel roofing dot com. You don'tpay a cent until you're content. Time
for an insurance check up free,no obligation. In comparison, call Compass
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(49:00):
three O three seven seven to onehelp. You'll think you're his only customer
when you choose Frank durand the realestate man dot com to list your home
with Remax Alliance three oh three ninetwo zero sixteen twenty two. All right,
three O three seven one three Atwo five five. By the way,
feel free to join us on YouTube. You go to YouTube and you

(49:22):
look up Troubleshooter Network. You'll findus live there. We talked her in
the breaks. It's like a showwithin a show. And that's it.
Man. I happen to be thisweek. Suzanne and I are in Oregon.
We're right off the ocean right now, in a beautiful RV park.
Uh, kind of enjoying life.You know what Tom's doing today? Does
anybody know? I know Kelly knows, so don't say a damn word,

(49:44):
Kelly. But Shannon, do youknow what Tom's doing? I don't even
know what he's doing when he's inhere. Uh, fair enough? Do
any of you guys in studio?Jeff Rod Griffin. You have any idea,
you know, you a guess,Mark, But I'm not gonna say
because call me. He told younot to say. Oh he told me
what. I don't know. Ithink it's personal. I'm not gonna say

(50:05):
what he told me. Okay,then I'm not gonna say it unless you
say it, Doc. Wait,wait, wait, no, no,
I thought ahead, Doc. Ijust think it's personal. And if he
wants to talk about it, hecan talk about it when he comes back.
But I'm not gonna give give Okay, okay, with something he told
me in confidence. Okay, Okay, I don't think it was in confidence,

(50:28):
but okay, okay, I'll takeyour lead. And I'm not going
to say what he's doing. Butall we're doing is leaving a lot to
the imagination. At this point,people are going, is he getting one
of those implants? Is he gettingthis done? Is he getting a boob
job? Is he getting what?Is he doing? He might have headed
down to Trinidad. I'm not sayinghe's transitioning all the way, but it

(50:51):
could be the first step. ButI'm not gonna you know what, I
think, Doc's right. Doc setit up perfectly, and we'll just keep
it at that. Now. Iwant to bring up Brent Ivansen. I
want to bring up Brent Ivanson withideal home loans. Hey, Brent,
how are you man? I'm good, buddy, how are you? I
am doing good? Sir. Ihave got a question for you. I

(51:12):
don't know if you can help outnow. But it's a very curious situation
that happens all the time. Thiswoman Linda, who will bring up as
well. Her parents died and sheinherits the house, and there's no problem
with that. But the problem is, of course she can't assume the loan.
It's non assumable. They're telling hershe can just keep paying the mortgage

(51:35):
payments and they're not going to doanything, which generally is true. But
she's got about two hundred and fiftythousand dollars in equity that she wants to
try to get out of there toactually put back into the house, because
the house is in shambles. Theproblem, though, is she's retired.
I'm sure she doesn't have the incomeneeded for another loan. Plus she doesn't

(51:59):
want you probably hear this all thetime. She doesn't want to get out
of that three percent mortgage. Herparents were locked into because interest rates are
higher. Now, I know youguys can handle that problem because you have
the interest rate guarantee. But ifshe can't qualify, can you think of
any way she can continue to makepayments on the first and squeeze some of

(52:20):
that equity out or just no cando? Yeah, you know, Unfortunately,
there's not going to be a wayfor her to get that equity outity.
The only option with that existener placewould be to go get a second
or a home equreliine of credit,and she'd have to qualify to do that,
you know, And so depending onAgain, the one key in this
is that mortgage without standing on thehouse now is not in her name and

(52:44):
is not going to report on hercredit. Yeah, well hold on though,
but how would she get a secondif there's a first on the property
out there not in her name?I mean, would anybody actually give?
Is that even possible? You know? So here's the thing, Yes,
it is possible, and we haveseen it done. It's you know,

(53:06):
it's it's one of those things thatit just depends on what her financial situation
looks like, what you know,what other bills she's got, what income
she's got coming in. You know, if she doesn't have anything else,
then it may work to go getthem. Hold hold on, hold on,
Linda, real quick. Just Iknow you're retired, but what are
you talking about? I mean,do you have Social Security? Do you
have a pension? What are youpulling in a month's cash? SSI about

(53:30):
too, glad? Oh you're it'snever going to happen. It's just never
going to happen. Yeah, no, no, probably not so unfortunately.
But yeah, as far as themortgage goes. Now, the way these
services work, when something like thishappens, as long as the mortgage is
getting paid, they have no problem. They don't mind. It does not
Why why disrupt the apple cart?Why would they have an issue? What

(53:53):
about a reverse mortgage? You're areverse mortgage as well? You know what
who said that? Was? That? Was that? Rod? Yeah?
Rod? That was a great idea. Think let me ask you that you
guys do reverses, don't you?Yeah? We do. Yeah. So
but here's the problem. Once again, I know, you've got to qualify

(54:16):
for the taxes, and you haveto qualify for whatever kind of payment,
and you've got to be able toqualify for well, no, the house
has to be in a good shapetoo. Write In other words, if
her house is as bad as she'sdescribing her parents and it needs a lot
of work, they probably won't evenqualify for a reverse mortgage because it's in

(54:38):
shambles. Well, maybe you knowwhat we would need to do is take
a look at all the variables onit, you know, find out Hey,
you know, listen, there's varyingdegrees of houses in shambles. You
know. I do know with reversemortgages they're a little pick here on the
appraisals, but I've seen some fairlyaggressive things get done that may be the

(54:59):
best option. We Look, We'rehappy to take a look at. It
doesn't cost you anything. It's somethingthat you know will do a inquiry on
your credit so it doesn't hit yourcredit report, and see what we can
do. Yeah, let's do that. In fact, i'd love you like
that idea, Linda. Yes,I want you to call Brent anybody else
out there with lending, and Ijust want to emphasize something with that rate

(55:19):
guarantee, what these guys bring tothe table. I understand if you need
to get cash out right now,you don't want to go from a three
or four percent mortgage to A sevenor whatever it is. I get it.
But if you're paying off not notyou, Linda, but hold on,
if you're paying off high credit carddebt, that's way over seven percent.
First of all, who cares.I mean, you're still saving money
no matter you look at it.But even more importantly, if rates drop

(55:44):
in the next two years, whichI'm sure they will at least I think
everybody thinks they're going to drop,they will refinance you for free. So
there's there's really nothing to lose there. But Linda, give Brent a call
three oh three eight six seven seventhousand it and you can also just go
to Ideal Home Loans dot com.Look, I got to take a break,

(56:06):
Brent. I appreciate it. That'sBrent Ivanson on her referral list or
referral list dot com, Ideal HomeLoans dot com. Uh, we're gonna
have two lines open in a second, ripped off taking advantage of three oh
three seven to one three A twofive five. Then I'm gonna get back
to Elizabeth after this break. Uh. This poor woman's got a problem with
the infinity. She lost her husbandin April and things aren't just going good.

(56:29):
And we're gonna do everything we canto help her out. Everybody hang
tight than Brian. I promise she'llbe after that. One line opened three
oh three Martino, Go with asure thing Denver's best roofer Excel Roofing dot
com. You don't pay a centuntil you're content. Time for an insurance

(56:51):
check up free, no obligation.In comparison, call Compass Insurance paying too
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to seven help. You'll think you'rehis only customer when you choose Frank Durand
the real estate Man dot com tolist your home with Remax Alliance three oh
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(57:20):
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(57:44):
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(58:07):
seven one three A two five fivewe have two lines open. I want
to get back to Elizabeth. Elizabeth, first of all, I had those
experts on so I appreciate you waiting. Your husband passed away in April.
What's going on right now to wherewe can help you? Okay. The
reason that I started out giving youa little bit of information about my financial

(58:28):
situation is because you might wonder whyI'm fighting such a small payment that they're
taking every month. God. Thereason is this, I'm living on Social
Security number one, and I havebills to pay, medical bills still to
pay, and you know, mysocial Security I have to take money out
of my savings, which are dwindlingin order to supplement the Social Security.

(58:51):
So that's that's that. Now here'swhat's happening with Exfinity Mobile. My husband
had an iPhone from them, aniPhone twelve, one of the cheaper ones.
And the reason that he had thatbecause my phone is not with Exfinity
Mobile. I'm with Verizon. Butback in December, we were already he'd

(59:12):
been out of work for two anda half years with his back surgery,
so we had no income coming inaccept social Security. So I was finding
ways to cut back on our monthlyyou know, financial obligations, and when
we have Exfinity Internet for our internet. Been with them for years and they
very kindly offered to give me atwo year promotion lowering my Exfinity payment and

(59:37):
if I would use their Exfinity Mobile, they would bundle it and get me
even a better rate. So wedecided to take my husband's phone off of
Verizon, and when we went withExfinity and with Mobile, they sent us
the iPhone. Now here's the crux. I understand totally what going on when

(01:00:00):
they say that if you're going toreturn a phone, and when you first
buy it, you have fourteen daysto decide if you've got I get it.
But you don't want the Yeah,may say, Elizabeth, let me
cut you off for a second.I have to. I've got a lot
of information to digest, and I'vegot some questions. The first question is
this, who's the bill under Isit under your name or your husband's name?

(01:00:22):
It's under my name because I itwent into the Exfinity account is under
my name, and so the paymentcomes out of my account. Okmatic debit?
How much? How much is thatpayment that comes out? It started
out at twenty two dollars and thirtysix sevens a month. This month when
it came out a few days ago, they've added another five dollars. But

(01:00:45):
here's the problem. When I calledand explained to them, I understand about
the fourteen day yet go ahead,you explain. Keep going. Yes.
When I called and gave them thecircumstances that my husband had passed away,
I immediately after he passed away,totally deleted everything, all the data off

(01:01:05):
of his phone and shut the phonedown. Here it cannot be used.
There's no I still listen. Theone thing I'm not hold on, hold
on, please answer this question.I'm trying to figure out what you're looking
for. I assume is your servicewith Exfinity as well. That your phone

(01:01:25):
is not with X. Okay,but you do have cable with them,
right, Yeah? Dish, Ihave Internet, I mean Internet and then
we have dish. You know howmuch is that per month? You mean
my my internet? Yeah? Howmuch is your dish network internet with Comcast?

(01:01:49):
How much? It's sixty five dollarsa month? Okay, hold on,
stop stop, and you're not disputingany of that, correct? No?
No, no, no, okay, all your disputing, hold on,
all your disputing is the now twentyseven dollars or twenty six dollars a
month for your husband's phone? Yes, because they won't here's the CORREUPX,

(01:02:10):
Here's where I did it. Butthat that's your problem. That's what you're
trying to get rid of. Right. Yes, that we have called.
They have told me that after Iexplained to the circumstances, they said I
could send it back, yes,and that would they would email me the
address with a shipping label to thephone back. And I've been calling them

(01:02:36):
every day for a month and ahalf. They have never sent me an
email. And now they're telling meit's too late to send it back and
that I have to continue to payfor this phone till December of twenty twenty
five. They will not let theywill they have got how long has it
been? Okay, Elizabeth? Iget it, Elizabeth. I know you're
frustrated. I get all this.Hold on, ask me this question.

(01:02:57):
Answer it please? How long haveyou had this phone? Now? You
mean from the time that they sentit to us, when we first got
her from the R twenty three?Yeah, so you siber of twenty twenty
three, Okay, and that waswhen my husband was still alive. I
get it. I get it.So here's what I want to do,
Hey, Deputy Doc. Yeah,I don't want to make this over complicated.

(01:03:22):
Hey, Kelly or Susanne, westill have got a good angel over
at Comcast or are they gone?Oh my god, man, we had
a great person. That was whatI was hoping. I'd heard about an
angel because I'm having to cut back. I get it, you know,
Elizabeth, My god, I getit. Just I get it. I
promise you, Deputy Doc. Here'swhat I want you to do. I

(01:03:45):
want you to have a three waycall with these people, and I want
you to just stick to the actualstory. Here's the bottom line. It
was a husband's phone and he died. Is she doesn't need the phone anymore,
and she's on a fixed income,and she does have your internet,
and she does have your Dish TVor dished network through you. So I

(01:04:08):
mean just kind of plead with whoeveryou get to, Doc, but let's
find another angel over there. ButDoc, you think you can get that
handled for well, I can certainlytry. Well, I think I think
people at Comcast are Infinity. Ithink they give a crap about a situation
like this. I mean, thisis insane. And then here's the other

(01:04:28):
thing. I hate to say.She's on a fixed income. What are
they going to do? She's whatI call judgment proof. What are they
possibly going to do to this woman? Honestly, she's paying her bill for
the cable and the other thing.She's even paying this, but her husband
died. You know, worse scenario. Elizabeth, First of all, well,
okay, I don't want to attackExfinity in Comcast right now because I'm

(01:04:48):
hoping they do the right thing.But Doc, when you get back to
me, I want to know whathappens here. I honestly, god want
to know what happens. So Elizabethhold On, Deputy Doc's going to be
called off the air after the show. Okay, I will definitely do that.
I'm looking we're gonna get that careof Mark. Get this one,
taking care of big time doc.I mean, this is absurd, really,

(01:05:11):
Yep, she is judgment proof topof my list. The only income
you have, Elizabeth, is whatyour your Social Security? Right? Yes?
Hey, by the way, bythe way, are you getting your
husband's death benefits? I mean ifyou dealt with that part of this,
well, if you mean with socialSecurity, I'm supposed to be getting a

(01:05:33):
two hundred and fifty five dollars deathbenefit, which I have yet to see.
Okay, but you've done the paperworkor whatever needed to be done,
made the call. Okay, good. I wanted to make sure, and
they will. They will take careof that and give you the backdated You'll
get whatever you deserve. And forokay, you can put her on hold.
Get her information, Kelly. Let'sget this one salved. Here's what

(01:05:55):
I mean too, for folks listeningwhen I say judgment proof. Her own
income is basically retirement. And ifshe labels a bank account, of right,
even if they got a judgment,they're not going to be able to
take money from it. She trulyis judgment proof from what I'm hearing from
her, and I would find itcrazy if Infinity wouldn't just get rid of
the phone. She's going to sendthe phone back and just get rid of

(01:06:17):
it. The guy died. Let'stake a quick break. Brian's up next
three oh three, Martino, gowith a sure thing Denver's Best roofer Excel
Roofing dot com. You don't paya cent until you're content. Time for

(01:06:39):
an insurance checkup free, no obligationin comparison, call Compass Insurance paying too
much your coverage at dozens of insurancecompanies find out now three o three seven
to seven to one help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance
three oh three nine two zero sixteentwenty two. All right, three three

(01:07:05):
seven one three eight two five five. You've been ripped off taking advantage of
I want to hear from you,Hey, I want to ask our guys
Jeff Vick, Rod Greer, GriffinAsh real quick. Then Kevin's got a
comment on the Elizabeth issue. Buthey, guys, did you the ones
that did watch the debate for thelife of me when they started talking both

(01:07:26):
of them about their golf score andwho's got the better handicap? Could you
believe what we were listening to?I actually loved it. You like the
handicap part, Kelly? I did? I did. I thought that was
the perfect little uh moment for Trumpbecause when he turned to Biden and said,

(01:07:47):
I've seen your sway, it wasit's him. It was so funny.
I can't believe they were talking aboutit. I looked at him both
while I was watching that and goingThere was a lot of moments that were
just kind of, you know,bizarre. But I loved the fact when
Biden started going off on something andthen he just trailed off in the distance

(01:08:09):
and then went to Trump and hesaid, I have no idea what he
said, and I don't even thinkhe knows what he said. It was,
yeah, but he said that perfect. I started to show off with
that, and I mean this,he he did it in somewhat of a
nice way. He wasn't he literallyhad no idea what the guy said.
And I don't think he wasn't likea jerk about it. Either. I

(01:08:30):
thought he did pretty good there.Listen, we've got a lot cook and
we got some open lines. Reelthree seven one, three, eight,
two five five. Brian's got abig deal going on with this landscaping issue.
Brian, kind of give me apicture of what's going on, just
real quick. I know your momhired a contractor, but it's the bottom
line. They didn't do any workyet at all. Give me something to

(01:08:50):
play with over the break, Brian, Ah, they put up in hearing
me. Yeah, I got you. Go Okay, So they built a
wall that I discovered was completely builtincorrectly, and I told him to pull
a permit on it and they refusedto. So the job is just not

(01:09:12):
good. And then well it's notgoing to pass a permit. They redirected
water to the neighbor's basement, createa centre a swimming pool, my mom,
Okay, I got you hold one. Go with a sure thing Denver's
Best roofer Excel Roofing dot com.You don't pay a cent until you're content.

(01:09:33):
Time for an insurance checkup, freeno obligation comparison call compass insurance paying
too much your coverage at dozens ofinsurance companies find out now three oh three
seven seven to one help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance
three oh three nine two zero sixteentwenty two. Ye who you don't have?

(01:10:04):
Come running as fast as we can. Show Shooter's gonna help. Come
man, This is the Troubleshooter Show. No Tom Martine, Welcome, Welcome,
my friends to the only show ofthis kind. We're here to solve
problems, answer questions, take complaints. Our Goalden life is to make your

(01:10:28):
life a little bit better if you'vebeen ripped off or taking advantage of I'm
gonna give you the phone number rightnow. We've got lines open three zero
three Martino. It's easy as that. That number works on and off the
air, as you know, sowhen you call in, we're not live
like we are right now. Thebottom line is you can leave a message
or we'll help you and answer thephone. You can also email us at

(01:10:49):
help HLP at Troubleshooter dot com.In studio with me today, Griffin Ash
He's with Action Automotive Services to ColoradoSprings. Hey Griffin. Real quick,
are you on the south side?What side? Where are you in Colorado
Springs? Hey, we're right offof Fillmore and I twenty five. Okay,

(01:11:13):
so Fillmore and I twenty five you'rekind of more towards downtown then right,
Yeah, if you were heading southon twenty five, you'd head west
on Fillmore and then you hang righton. You know it's at think it's
the second there's no light there.It's right after the first eight end up.
It's called Fillmore Bridge Heights. Driveback there in the business park and
we're right back there on the right. These guys do it all too,
you know, alternators breaks, theycan do your maintenance. You get the

(01:11:36):
idea. Then we've got Rod Greerjfrcars dot com. Hey, Rod,
what is people? What is themost sought after vehicle right now? If
you get ten phone calls, like, are people looking for Ford, Chevy
Toyota or is it just a justa mix and match man? Or is
there a more popular vehicle? It'sa mixing match. But believe it or

(01:12:00):
not. Because the the a lotof the electric cars are being discounted the
way they are. You can getinto a electric car for hundred three hundred
dollars a month. Why are theygetting discounted so heavily? Now, What's
what's up with that? The market'sjust flooded. Do people buy them and

(01:12:20):
figure out or not figure out,but just say, hey, this isn't
right for me. It's not whatI thought it would be. I think
that's exactly what it is. Itjust was it's not as convenient as they
first thought. And you know,the hype and everything about the electric world
was so strong that and the moneywas there. You know, the government's

(01:12:40):
incentivized it to the point where youknow, you could get one for you
know, five ten thousand dollars offthe park market price through some of the
state and federal programs. So there'sa ton of rebates on them. I'll
tell you another thing. I've justbought one, and I would not have
bought you to HONDI right, Uh, yeah. I would not have bought

(01:13:01):
it if I didn't have the twotwenty outlet in my garage so when I
come home every night, I plugit in. If I had to go
find a station and think about whereI'm gonna charge it up, that definitely
would have persuaded me not to buyan electric car, right, I'd agree
with that. I mean, that'sa great statement. I mean I've got
the same thing. We have acharger in the house and it works great.

(01:13:24):
Honestly, I can charge my carup. I just plug it in
when we get home and it's alwaysfully charged. They on that on that
Hondai you have, doc, Didthey tell you'd only charge it to like
eighty percent like they tell teleowners?No? Huh, I wonder why the
difference would be. They always tellevery tessel that I know of, they
tell the owners only charged at eightypercent. All right, let's go to

(01:13:45):
Brian. We do have lines openthree oh three seven, one, three
eight, two five five. Hey, Brian, what's going on with this
landscaping? What I know so faris you hired a contractor he didn't or
your mom did. He didn't pullany permits, and the wall is just
horror. Give me an idea ofhow bad it is, or you just
upset they didn't pull permits. It'sboth. So he added an addition,

(01:14:11):
essentially a ninety degree turn on thewall that's not supposed to be there,
and that created with the down spoutsfrom the house, essentially a swimming pool
in my mom's front yard that drainsright into my neighbors into the basement.
So I asked him, well,luckily we did some stuff. I changed

(01:14:33):
some things and it's ugly, butI moved the down spouts so it's not
going into that area anymore. ButI told him that you regraded the law
and this has to get a permit, and he refused that it didn't have
it doesn't need one. I said, fine, if it doesn't need one,
I want a letter from the cityfrom the county saying this wall doesn't

(01:14:53):
need a permit. And then hehad kind of a little blout conversation where
I told him, I know you'renot like and cern shirts. I called
and talked to the city myself,and uh, you're not allowed to work
on but listen, hold on,man hold on. Your mother hired this
guy, and I understand there weresome problems with the drainage. You said

(01:15:14):
those were taken care of. Imean, if he can't get a permit
now in the work's done and thecity doesn't care. And apparently they don't
care, I mean they're not comingout in tearing the wall down. I
mean, I don't even get whereyou're going with this. Did he charger
for a permit? Oh, okay, you're missing quite a bit of it.
Then so the walls, okay,then go ahead at all. It's

(01:15:36):
at the stage. It's at thestage where a permit should be, where
they need to check the footing andthe drainage. There is no drainage behind
the wall. The footing is onlyan inch of gravel. So it's completely
built wrong. So there is noway that this is going to pass a
permit. Okay. So the walls, according to the city, because I

(01:15:57):
talked to them, is going tofall over. Okay, Well that's a
problem. Do they acknowledge at thelandscaper. Yeah, So the landscaper essentially
disappeared. A guy that was pouringthe concrete for the for the patio said,
hey, my company can probably dothis. The guy I work for
so just to me my mom writeshim a check said yeah, gohad and

(01:16:20):
start working. You need to fighttalk to him. You need to pull
a permit. You need to pulla permanent. Where's the permit? The
same problem we had before. Hekeeps saying, oh, it's on the
way, It's on the way.So eventually I say, I want to
talk to your boss. I wantto know what's happening with this permit.
So I get on the phone witha gentleman named Gabriel, who owns the
company. At the second gentleman sayshe's representing. Gabriel has no idea that

(01:16:43):
this guy is working under his name, so he is an employee of him.
But he was essentially moonlighting this joband trying to say he was working
the worst stand now with the secondcompany. So the second company said that
they can't get the work done.The perman is pulled. We paid him
thirty four hundred dollars that he issaying that it's going to labor for him

(01:17:06):
trying to pull the permit to fixthis wall. So he was under he
knew. I talked to him directly, and it's in writing that I don't
want you taking this job if youdon't think you can do it. If
you can't get a permit and it'snot fixed, this wall has to come
down, it has to be repaired. If you don't think you can do
it, just walk away. Iappreciate you trying to help, or your

(01:17:26):
employee kind of screwed my mom towalk away. He said, no,
we think we can do it.So that is March first, com April
nothing from May nothing. I callwhat's happening? Oh, the city is
saying that your mom's house is acommercial unit. That's why we can't pull
the permit. I call the city. City tells me that's not true.

(01:17:46):
It's always been a residential according toyou, olers. Six permits we have
on that right as a last night, Brian, Brian, hold on,
hold on, man, I mean, this is this is crazy. You
hire, or your parents hire,your mom hires one bad contractor that disappeared.
Why did you pay this second guythirty five hundred dollars up front?
What was that for? So thatwas to repair the work from the first

(01:18:13):
contractor and finish the job. Butyou paid up front and then this guy
can't do it, right, Yeah, So he paid thirty five hundred to
the second guy, or technically thethird guy, because he said he could
do it, and now he's sayinghe can't and he's trying to keep the
thirty four hundred dollars. Yeah,he's trying to keep it by justifying it.
And this is the part I wantthe honest answer on. Is he

(01:18:36):
truly justifying thirty five hundred for justtrying to pull the permit that he never
pulled. Yes, and I haveit on text message. He wrote that,
well, okay, hold on,put him do me a favor,
drag and put him on the wholemore stuff. I swear to God,
I think I got to say overevery time I talk to him. It's

(01:18:57):
crazy. I don't know what's withyour phone, man, But here's the
deal. I'm going to tell youthis right now. If they want to
keep thirty five hundred just for pullingthe permit that they never pulled, there's
a big problem there, Kelly.Get the guy's name on break right now.
Get the guy's name this landscaper numberthree, number four. And by
the way, Brian, quit payingpeople up front and tell your mom to

(01:19:19):
do that. It's crazy. Howmany times can one person get screwed over
by landscapers this time of year.These landscapers are rogue. They're just going
crazy on people. They're taking moneyand not doing anything, just like what's
happening with this guy. Let's callup this landscape where he's talking about now,

(01:19:39):
or the one before or even theone before that, and figure out
why no one can get this wallright and then this last guy. I
don't understand this. Thirty five hundredfor nothing. I mean, and Brian,
when I come back to you,here's what I want you to answer,
Like, that's it. He literallydid nothing else. He didn't tear
anything down, he didn't do anyother work. He's simply justifying thirty five

(01:20:03):
hundred dollars for his attempt to pulla permit. More after this, go
with a sure thing Denver's Best rooferExcel Roofing dot com. You don't pay
a cent until you're contents. Timefor an insurance check up free no obligation

(01:20:25):
comparison call Compass Insurance paying too muchyour coverage at dozens of insurance companies find
out now three oh three seven toseven to one help. You'll think you're
his only customer when you choose Frankdurand the real estate Man dot com to
list your home with Remax Alliance threeoh three nine two zero sixteen twenty two
Fry three oh three seven one threeeight two five five ripped off taking advantage

(01:20:48):
of I'll let you know when theline's open. Kelly is talking to I
believe Perre, one of the landscaperswill revisit that in a minute or two.
In the meantime, let's go toa car quest and it is car
Dave Barber, what's going on withthis Ford escape? I received a notice?
Let me read it really quick.Yeah, go ahead on your vehicle.

(01:21:11):
The front door arm check arm reinforcementwells can crack and may eventually pull
away from the door structure. Thismay result in a rattling noise and significant
increase door opening and closing efforts.It may also interfere with door glass operations
and ability of the check arm tohold the door in the open position.

(01:21:31):
So I called, hey, barber, Does it say it's a safety recall?
What else does? But besides theissue, what does it say?
That's why are you receiving? Issue? Just says what the Ford dealer will
do. Okay, And what's yourquestion about it? I mean, guys,
it sounds like a safety recall?Right, Yeah. There was actually

(01:21:55):
an open investigation on it that wasclosed back in January because there was actually
a low risk of it. Somost of this stuff happening. So it's
an internal thing by Ford where they'regoing ahead and making these repairs, putting
in additional riddts, possibly of goingas far as replacing doors themselves, Oh
my goodness, that's why it's asafety recall, probably because of the crash.
Well, there were supposedly a fewincidents that were while driving down the

(01:22:18):
road the door would open. Ohmy god. Can you imagine cruising down
you go on a corner and thedoor opens. Barbara, what's your question
on it though? Okay, myquestion is because I had bought the car
from Shiltahar, the earliest that theycan give me an appointment is December fourth.

(01:22:41):
Well, okay, first of all, you can go to any four
dealers, so I want you toknow that, So feel free to call
around to any of them. Youdon't have to go to where you purchase
the car for a safety recall ora warranty issue or anything. The second
thing I would do question here,well, hold on, I do want
to bring this part back up toJeff said Jeff. I mean, the
chances of that door opening seem prettyslim from what you said about it.

(01:23:04):
Yeah, according to everything that theycame up during the investigation, the instance
or the potential for the incident tooccur was extremely low. Yeah, so
it doesn't sound like I don't thinkyour door's gonna open, Barbara, go
ahead, just meant can I askyou a question? Then it says it
may interfere with the door glass operation. What if the door glass on the

(01:23:27):
driver's side is not working correctly?Does that mean that there is a problem
with Oh, Barbara, are yousaying right now you do have a problem
with the glass? Yes? Whatis the problem? It's okay if you
if you when it's when it's rolleddown, it won't automatically you know how

(01:23:49):
you can just touch them and theyroll clear up. This won't You have
to keep touching it and the keepgoing up. But once it hits the
top and is completely clear, oh, it automatically reverses and opens back up.
Clear it up up. Hey,Jeff, that's that's interesting that she
just said that. Does that soundlike it could be an issue due to

(01:24:13):
this recall to you. You know, I don't see anything where they describe
anything like that, but I mean, this is kind of more of Griffin's
out of here. Yeah, Hey, it's probably. It's most likely just
it needs to be recalibrated or runthrough the reset procedure. And most of
the time you do not need togo to the dealer to do that if

(01:24:33):
you have somebody that's that can geton YouTube, they'll show you how to
do it. It's well, she'snot going to do that. But Griffin,
let me ask you this. Thisis more of the question that safety
recall Jeff was talking about says itcould cause issues with the window. Is
it possible that is what's causing thisissue? Because to me, that sounds
like it's that track where the actuator, like you said, needs to be

(01:24:57):
reset when it's down when it's up. I don't know if that recall could
cause that problem. What do youthink about that? Yeah, from what
I'm seeing on here, I don'tbelieve it's going to be directly related.
Uh, but I could be wrong, but I don't believe it's it's it's
going to be directly related to tothe to the problem with the Barbara.

(01:25:17):
When did that start with the withthe window? Yeah? Maybe two maybe
three weeks ago? Man, Thatthat is weird. I'd hate for her
to go pay a shop to fixthat. Now, hold on a second.

(01:25:41):
The appointment first to have the doorschecked is December fourth. Yes,
tell me that I could bring thecar by any time and they would come
out and look at the glass andtell you what, I mean, what
what are they going to look at? It's evident it's not working. I
mean, what's their and I'm lookingat it. I don't know. They

(01:26:01):
just said bring it in and they'llcheck. Oh, bring it in and
they'll check the glass operation. Yeah, it sounds like they don't think the
two are actually related that they're addressing. They can only address the recalls as
they get them through. She's gota secondary complaint and they're willing to look
at it for Yeah, So whatI would do is I would go there
and make sure and just say,hey, I've got an appointment in December

(01:26:27):
for this other recall issue. Butis it possible these things are connected?
And if they say no, they'renot connected, well then I sure wouldn't
have the dealer fix it. I'dbring it to you know, I'd bring
it to share it an auto techor if you're down in Colorado Springs are
new guys down there, and Kellyput up Griffin's name, not Griffin's name,

(01:26:48):
but put up the shop's name.I don't see it there, but
I'd bring it down there. Imean, I wouldn't have the dealership fix
that. That could cost a fortune. Okay, well that's true. Okay,
I'll see what and then call anotherdealership. For the life of me,
I wouldn't wait till December. Thatsounds like a real pain in the
ass if it is, has somethingto do with that and just affect it.

(01:27:11):
I realize it's probably one in amillion, but that door opening while
you're driving, that would be insane. So call around the other four dealers
AutoNation, whoever's got one, andsee if you can get a quicker time.
Okay, I will do that.Mark, thank you very much.
I appreciate welcome, Thank you forholding. And Jeff, thanks for looking
that up. Three oh three sevenone three A two five five. Hey,

(01:27:31):
Kelly, Pierre is on hold.Correct, he's with so help me
out here, hold on, letme let me recap real quick. Brian
called up. His mom has hirednumerous contractors to basically build a wall,
and Pierre is the latest one.If I have this right, and Brian
is saying his mom paid thirty fivehundred dollars to him and he hasn't done

(01:27:55):
any work. The only thing hehas done is attempt to pull a permit.
Hey, Pierre, what what's goingon? What's your side of this
story. Of course, I'm notsure which job you're talking about. Well,
that'll be simple. Bring Brian up. Hey, Brian, give us
a I don't know something, somethingthe word Josh or Pierre will know what
job this is. So the thirtyfive hundred was the latest one. Pierre

(01:28:21):
was the first one. The seventyfive hundred dollars job. Pierre, this
is the seventy fifteen thousand dollars retainingwall. And I told you you need
to pull a permit on and youcouldn't do it, and the city talk
to them. They said your planrequired a permit, and you pretty much
said, oh, they're not doingit, and you disapperee. Okay,

(01:28:42):
okay, let's let Pierre talk realquick though. Pierre basically so, so
Brian's parents hired you, I guessa fifteen thousand dollars retaining wall. I
assume you know who he is now. He said that when you were done,
not only did you not pull apermit that apparently was supposed to be
pulled, but that's according to Brian, but when you were done, it
ended up flooding the front yard thatwas always saturated, and then their neighbors

(01:29:04):
actually had issue because you changed thecourse of the water flow, and then
you wouldn't do anything to fix it. You wouldn't pull a permit. What
say you? First of all,if it's a house, is this a
long on saddle back? Is thatright? I'd not talk to my mom
right now? Can we not useaddresses? Well? He didn't. He

(01:29:27):
just said, well, okay,then how are you supposed to know?
I mean, you're talking about thehouse on saddleback? Right? Yes,
there you go? Okay, thathouse there where boarded the concrete up the
top and uh, there's no wallthere. So when we got it all

(01:29:50):
bared, they come back saying,I need to go get a permit for
a wall. The walls four foottall and it just goes around the concrete
up top on the concrete. SoI went and talked to the city.
They says, as long as it'sfour foot tall, there is no permit
required. So his mother told meto get off the property, don't come

(01:30:11):
back to I got to permit.I told her, well, I'm not
going to go get a permit becauseit's not required. So I left And
if she wants to permit hers,why not required? Because the wall is
only four foot, Brian, whatdo you say about that? I mean,
what does the city say if it'sif it's under four feet, you
don't need a permit. It's notunder four feet His plan to put a

(01:30:34):
bunch of dirt up against the baseof the wall to make it look like
it was only four feet tall.No, No, you go beside your
house plan, the wholehouse. Imean. And but the dirty year four
and and I never changed any levelof the ground. So no, the
water did not flood anybody anything likethat, because it's still exactly the same

(01:30:57):
way it was before I walked inthere. So Pierre, you're basically saying,
you're saying you did everything right.I did everything right. Everything is
correct, And she still owes meeighty four. Wow. Hey, Kelly,
can you try to get Bob froml em On? Can you do

(01:31:25):
that for me? Kelly? Oh, she's answering the call right now.
Put both of them on hold.Pierre. Well, actually, Pierre,
let me ask you something. IfI send out one of our experts to
look at it, you don't thinkthere's going to be any issues, Absolutely
not if they look because I toldher, let me fix this the way

(01:31:46):
it's supposed to be fixed. Whydo you think why do you think Brian
and I don't think it's his mom. I think he got involved, is
so, But why he wants topermit? Well, they went out there
measure right up next to the houseis think of They measured it was a
little bit like five foot. Yeah, so it's a little bit higher.

(01:32:10):
But if you put the dird inmere like you shouldn't supposed to, it
will be exactly four foot. Andthat is exactly what I am supposed to
do. There, no what I'masking about. Huh, Pierre, here's
what I'm asking you. You're sayingyou did a good job. I don't
understand why he cares if you havea permit or not. I mean,
if it's five feet compared to fourI still don't understand why that why he

(01:32:32):
cares if the if the patio looksgood and the wall looks good, I
don't understand. Why do you thinkhe's nitpicking on this? Now? Oh
they're doing that because they don't wantto pay me. They owe me for
eighty four hundred dollars. Okay,and that's the reason I got you.
They asked me to leave the property, so I left and never went back

(01:32:54):
yet, because I want to givethem some time to figure out what they
want to do. I can goback there and finish it right and no
big, but I'm not going togo back there and get on her property
or anything after they asked me toleave. I appreciate everything you just said.
And here's what I appreciate you comingon as well. H Pierre,
and he's with landscaping matters. Iassume you're the owner. Yeah, okay,

(01:33:17):
make sure we have his information,Kelly, and I do think you
would do, Pierre. Thank youfor coming on. What we're gonna do
is I'm gonna send somebody out andlook at the work what I don't get
from Brian, and I'm going totalk to him after this break. I
don't understand why he cares about thispermit. If the wall is good and

(01:33:40):
our guy says it's good and thepatio's good. But I'll talk to you
after this, Brian. Everybody holdstight, Martha, Joe, you guys
are next three to oh three,Martino, go with a sure thing.
Denver's best rufer excel roofing dot com. You don't pay a cent until your
content time for an insurance checkup.Free no obligation. In comparison, call

(01:34:06):
Compass Insurance paying too much your coverageat dozens of insurance companies find out now
three all three seven to seven toone help. You'll think you're his only
customer when you choose Frank durand thereal estate man dot com to list your
home with Remax Alliance three all threenine two zero sixteen twenty two three all

(01:34:26):
three seven three eighty two five five. I just got our new guy,
uh Griffin Griffin ash with Action Automotivein Colorado Springs. He owes me lunch.
I mean generally, you know,I don't take people up on it
because I win so many lunch as. Martino owes me like, I don't
know ninety seven lunches at this point. But I got him with this.

(01:34:47):
I told him I knew where hegot his shoes. And for people out
there, if you've ever been toNew Orleans, you will get asked.
If you're walking around that question,someone will come up to you and say,
hey, I can tell you whereyou got your shoes. And you
look down and you look at himand go, there's no way this guy

(01:35:08):
knows I got him at Cole's orI got him at Amazon, or I
got him at Sears, or Igot him at Nike. There's no way
he knows. So you put upto ten bucks and then they look at
you and go, you got himon your feet? Hey, mom,
But you got to tell the audiencewho's the only one that pays up their
bets immediately when they knew Doc,you do doc absolutely in cash immediately,

(01:35:30):
right. It was funny how youforgot that entire layout of that casino,
no for a place that you wereall the time. I do agree,
all right, listen three oh threeseven one three A two five five.
Pierre wants to come back and saysomething else, but real quick, I've
got Bob with l em Landscaping.Bring him up. Hey, Bob,
I've got two questions for you.I'm hoping you'll go out and look at

(01:35:53):
something for us, maybe over theweekend. Then we'll follow up on it.
But Brian's parents hired a guy todo a and a retaining wall or
a wall around the patio from whatI can picture. And I guess this
city says it needs to have apermit only if it's over four feet tall.
So what I don't know what city, but hold on because really,

(01:36:15):
I don't even care about the permit. What I care about is this.
I care about whether the job wasdone right. Because Pierre's on. He
is the landscaping guy that built thewall. Brian is calling on behalf of
his parents. The landscaper is saying, Hey, the only reason they're doing
this is because they don't want topay the rest of their bill. They

(01:36:38):
still owe me around eight thousand dollarsand all of a sudden they told me
to get off the property and don'tcome back without a permit. But there's
no permit needed for this. Sohe's saying, the wall's good. Everything's
guys are basically saying, we're notgoing to pay it the rest of the
money unless you have a permit.He's going, there's no permit needed.
If you put the dirt around,which should be done anyhow, around the

(01:37:00):
bottom of the wall, you're onlygoing to have a four feet wall.
It's not gonna matter. So wouldyou mind looking at the job for us?
Well, well, well the mamarywent me on the property. Yeah,
of course you will. Brian willlet you on. Oh okay,
where's it not? Hey? Uhyeah, Actually, I don't want to
say well, let's see, Brian, what town is it in? Is

(01:37:24):
it in Denver? Where? Whereaboutsare your parents? Just? Lakewood,
Denver? Where? Oh? InColorado Springs? Uh? Brian, can
you give me some pictures of it? Yeah, I would love to give
you pictures of this. Let's dothat. Yeah, that's fine. I

(01:37:47):
get where you're coming from, Brian. But let's let's get Brian back on
the hold. So let's do that. Let's get Pierre on real quick.
Pierre, you wanted to say somethingelse, go ahead. What happened was
she talked to the workers. Theyasked her. She asked the workers,
what's the best way to build awall? So the both workers said,

(01:38:09):
oh, let's do it with concreteand put concrete in them and it sounded
really good. So she bought theirstory. And I'm sitting there listening to
this, and I said, no, that's not how you build a wall
in the first place. You don'tuse concrete. And that's what started it
off. And after that she said, I was an educated and I was
doing it wrong. That I said, listen to them and do it their

(01:38:30):
way. What did you build thewall out of? It's out a block,
okay, And it really was nota wall. It was a little
wall thing in front to hold theconcrete up for her patio, but it
happened to be four foot next tothe side of the house. Yeah,
I get you. I get you. So we're going to get the We're

(01:38:55):
going to get you pictures and let'sfollow up next hour on this. If
you get the pictures, is thatcool? And the worker did say so.
I don't know what happened between herand the worker. She hired my
worker to go there and finish thejob, so I heard it. He
went old there and did a bunchof work for them and all that.

(01:39:15):
So I don't know what's happening overthere. And you've been getting something about
thirty five hundred on the second job. I never heard nothing about that because
she paid him, she did adeal with him under my bet. I
get it. Let's get Pierre onhold. Let's get pictures and figure out
of what Pierre did. I don'tcare about the other stuff, but what
Pierre did is okay or not.We'll get a Bob to look at those

(01:39:39):
pictures, so Kelly tell him whereto send the pictures. The other thing
I'll do is Brian's gonna call Bob. I gave him his information and we
have Pierre's information, which is great. So listen. I want pictures though,
to put up on YouTube when weget them. Okay, no problem,
all right, thank you, Kelly. Three oh three seven one three

(01:39:59):
two f five to five. Man, we've got a ton going on.
We're gonna have one line open.Here's the problem with sears. Oh my
god, I thought they were gone. Uh, Brian, Uh, We're
gonna free that line up. We'vegot an issue with the radio. That'll
be next. And then Josh hasa comment on electric cars. Everybody holds
tight. One line open, threeoh three Martino, go with a sure

(01:40:25):
thing Denver's best roofer Excel Roofing dotcom. You don't pay a cent until
you're content. Time for an insurancecheck up, free, no obligation comparison
call Compass Insurance paying too much yourcoverage at dozens of insurance companies find out
now three oh three, seven toseven to one. Help. You'll think
you're his only customer when you chooseFrank durand the real estate Man dot com

(01:40:48):
to list your home with Remax Alliancethree oh three nine two zero sixteen twenty
two. All right, three ohthree seven one eight two five five three
zero three Martino, you've been rippedoff taking advantage of uh you pretty much
name it. Hey, Denver,Regon, I want to tell you about

(01:41:09):
these guys real quick. You wantso, Meg, you tiede so or
Actually they've got all the new weightloss drugs, but they're pricing just what
sets them apart. I'll be honestabout it. A lot of people charge
anywhere from one thousand to over twothousand dollars a month for these weight loss
drugs, and they do work.I mean, there's no doubt about it.

(01:41:30):
And these guys do it for twohundred and fifty bucks a month.
That's the visit, that's the prescription, the medication, that's the whole thing.
Two hundred and fifty bucks a month. You can sit back and watch
that weight just go off. Theother thing they do that's pretty cool is
stem cell treatment. These guys aregreat, Denverregen dot com. But that

(01:41:51):
so, Meg you tiede. Ithink I'm saying that right, But you
get the idea. Those the weightloss drugs two hundred and fifty a month.
It's it's crazy. So if you'vebeen putting it off, give him
a call. There's no hidden moneyor anything in it, but Denver rejail
dot com. Now when we comeback, I've got one line open three
oh three Martino, go with asure thing Denver's best roofer Excel Roofing dot

(01:42:13):
com. You don't pay a centuntil you're content. Time for an insurance
check up free, no obligation comparisoncall Compass Insurance paying too much your coverage
at dozens of insurance companies find outnow three oh three seven seven to one
help. You'll think you're his onlycustomer when you choose Frank durand the real
estate Man dot com to list yourhome with Remax Alliance three oh three nine

(01:42:36):
two zero sixteen twenty two rift ofnews you need so you don't have run
anous as fast as we can shoot, that's gonna help. Come is the

(01:43:00):
Troubleshooter Show. No Tom Martino,Welcome, Welcome to the show, the
only show of his kind. We'rehere to solve problems, answer questions,
take complaints. You've been ripped off, maybe taken advantage of. Maybe you're
trying to recoup some money from abad contractor this is what the show's about.

(01:43:24):
You can call us right now atthree zero three Martino. We have
one line open that's three zero threeMartino. You can also email us at
help at troubleshooter dot com. I'mgonna take a second and talk about a
Dodge dealer. And this is thecraziest story. You can't believe it.

(01:43:44):
You just can't believe how corrupt theyare or or it is possible they just
I want you to be the judge, and it's really nuts. In fact,
Jeff Vick with camera transmission, isin studio. Jeff, I want
you to chime in on something withthis because of the relationship of what you

(01:44:06):
do as well. And let metell the story really quick. So this
Dodge dealer in Castle Rock, infact, the name of it, I
believe I spoke with Joe Medina.I think he's one of the managing partners.
But it's Castle Rock Chrysler Dodge JeepRam, castle Rock Chrysler Dodge Jeep

(01:44:30):
Ram. That's who we're talking about. This guy Ryan called in a couple
weeks ago and I talked to himat length, and I couldn't believe what
he was telling me. He saidhe was driving down the road and all
of a sudden, his engine startedknocking and it was horrible. He brings
it over to the Dodge dealer.By the way, it's almost one hundred
thousand dollars vehicle to twenty twenty three, still under manufacturer's warranty, Dodge Ram

(01:44:55):
thirty five hundred diesel. He bringsit over there because it's under warranty.
And the next thing he hears backfrom these characters, and I say that
term even loosely at Castle Rock ChryslerDodge Jeep Ram, is that it's not
going to be covered under warranty becausehe neglected and abused his engine or something

(01:45:19):
happened. Because there's only three courtsof oil in it now. First of
all, I would assume this vehicletakes possibly eight to twelve courts. He
had an oil change done at BigO' tires about eight months before, in
about eight nine thousand miles before,and they're saying, if you really did

(01:45:41):
have an oil change, this isan assumption of what they're telling him.
But if you really did have anoil change, big O' screwed up and
only put three quarts of oil init. But regardless, it's not our
problem. It's not under warranty.And you know what this Castle Rock Chrysler
died odds jeep Ram did. Theyflagged it in the system, So no

(01:46:05):
dealership in the country will do anyengine warranty to it. Generally, it
would be flagged by someone at Chrysler. To the best of my knowledge,
I happen to know someone entrenched overthere, and sure enough, this dealership,
this Castle Rock Chrysler dodged jeep Ramdealership. They flagged it in the

(01:46:27):
system, no more warranty, andit was under warranty, So they're basically
blaming this guy. Now they tellhim he needs an engine and it's going
to be forty one thousand dollars.You go forty one grand. Well,
remember it's a brand new truck andit's a diesel. I don't even know
what that engine would cost, nordo I care, But they're not going
to cover it under warranty because there'sonly three quarts of oil in it and

(01:46:48):
its customer abuse. Does everybody,my automotive guys sitting there, does everybody
follow this story so far? NowI get involved, and I called over
and I talked to someone at Dodge, someone that I know, and he
verified everything. I just said thatit was flagged and there's no warranty left

(01:47:08):
on this vehicle according to what thecomputer said at that exact moment. Then
I talked to this guy Ryan,he's the caller, and we got a
game plan together. Then I endedup talking to I believe. Once again,
I'm sorry. I talked to theGM down there. I don't know
if he was Joe Medina. Honestly, I forget who I talked to down

(01:47:29):
there, but he was either thesales manager or the the general partner or
the manager down there. And hesaid, Mark, I'm gonna go back
and we're gonna check it, andwe're going to make sure that everything's done
right. And I'm going to tryto fight for this guy to have Dodge
do something for him. And Ikind of took him at his word.
I mean, I don't know theguy from anybody else. Next thing I

(01:47:50):
hear back from Ryan is Nope,they're not going to do anything. I
said, Ryan, I need somethingin writing why they're not going to do
it. They have got to giveyou something in writing why they avoided the
warranty on this vehicle in the entireDodge system, and get it out of
there, Get it somewhere else.So then Ryan ends up. This is
where this thing gets so unbelievable.Ryan ends up getting the caller. One

(01:48:15):
of the Dodge reps actually call himback, and the Dodge rep says,
you know what, We're gonna paya little money to prove to you that
there was only three quarts oil.We're gonna go ahead and pay a little
bit out of our own pockets totear it down, and then we'll figure
out exactly where the oil went,because remember, there's only three quartz oil
in it, even though that oilchange was eight months ago. In other

(01:48:36):
words, they're claiming that he droveon three quarts of oil and ruin the
engine eight nine thousand miles ago,in eight or nine months ago. Hey,
Jeff, can you tell us whata flex plate is? Yeah,
if it was a standard transmission he'sin the clutch, it would be called
a flywheel. So the flex platesits in between the engine and transmission.

(01:49:00):
Uh the torqueovert bolt up to it. The reason they called it a flex
place because as the torquever heats up, it does swell, so it has
to actually be able to move toin order to accommodate that Okay, Now,
if a flex plate happened to breakin a twenty twenty three Dodge Ram
thirty five hundred, could it soundlike an engine knocking? Most definitely guess

(01:49:25):
what That's all it was, Andit's one hundred percent covered under warranty.
These guys at castle Rock Dodge,whatever the hell it's called, did one
of two things, and I'm notsure which one one. They simply didn't
even look at the vehicle, butyet they said there was only three quarts
of oil in it. So werethey trying to sell a forty one thousand

(01:49:46):
dollars engine or are they just inept? They're so stupid they can't read a
dipstick? Is that possible? They'reso stupid. They tell the guy there's
only three courts, but it isfull of oil. Listen to what I
just said, it's full of oil. It ended up going to a rap
a hole because the Dodge guy,not the guy in Castle Rock, not

(01:50:11):
the dealership guy, but the guyfrom Chrysler whoever the hell owns Dodge now,
brought it over to a rap ahole to have it looked at.
It a different dealership. They said, there's plenty of oil in it.
There's exactly the amount of oil it'ssupposed to be. It's not due for
an oil change. The flex platebroke. So what do you guys think
happened? And I'm being honest aboutthis, Think of how egregious this is?

(01:50:35):
Are they stupid? And if theyare stupid, are they lying?
Did they simply say there's three courtswhen it's full? What do you make
of it? Jeff? I wantyour opinion first? Do you think they're
outright crooks? And I don't meanfor you. I don't mean to bring
you into this, but you're atransmission guy. I mean, something comes

(01:50:55):
in. How hard is it tocheck the level of oil? I mean,
what do you think there's something shadythere? I mean, when everybody's
working on commission, forty one thousanddollars makes a pretty good paycheck. I
cannot believe this. Rod Greer,what are your thoughts? It doesn't sound
right to me either. I don'tunderstand why they did it. But if

(01:51:17):
the oil is full, the oilis full, So I don't know they
told him there was only three courts. I remember this call. I personally
got involved in this and went backand forth with Ryan numerous times over the
last week when I finally found outwhat happened from a Rapah Dodge or whatever
they're called down there, I couldn'tbelieve it. A broken flex plate.

(01:51:39):
I don't even think they brought thisthing in the shop. I think they
went out, they turned it on, they heard that knocking, thought it
was the engine when it had nothingto do with the engine, and then
decided to tell them it's low onoil. It only had three courts,
that's forty one thousand. Then thebastards, excuse my language, actually blocked
them in the dodge. Listen,they actually blocked him to where if he

(01:52:01):
brought it to another dealership, theywouldn't even look at it. They literally
blocked him in the warranty system.In my opinion, and this is my
opinion, but you're hearing what happened, and we're going to have the consumer
on Monday, and we're going totalk about this with him, and I'm
pretty sure he feels the exact wayI do. I don't know how this

(01:52:21):
happens by mistake. I can't thinkof one way this happens by mistake.
Now, I do want to askDragon, because Dragon, I love your
opinion. If everything I am saying, which is being passed on to you
through the caller and other information Ihave, is correct. What do you
think happened? It sounds like somethingnefarious. Yeah, if those shop guys

(01:52:44):
are working on commission, they justwere trying to make whatever commission that they
could. I don't even know howto justify it. Once he comes on
Monday, my next question is goingto be to Kelly to call him up.
I want to call up this managingpartner again and talk to him.
This guy came on and blew smoke. I mean really, it's still coming
out of my you know, Ican't believe how much smoke he blue.

(01:53:05):
This is the most insane thing Ihave ever heard. It really is,
and we're going to revisit this Monday. I'm not going to labor it right
now, but I'm telling you,if you live in Castle Rock and you're
looking at buying a truck or gettinga Dodge or a Jeep or a Ram
or anything they sell down there,and they also own I think a Super

(01:53:27):
One too, or and other stuff, I would never go to these guys.
I would never go to them.This is crazy. I haven't heard
something this bad in a long time. It's outright insane. They are right
insane. Marks. Hey, lookthe technician that looked on you looked at
that, right, he's paid oncommission. He went out there, he

(01:53:47):
heard the noise, and that ticketwas a sign to him. And so
if he was lazy enough to justadvise an engine without checking it out,
they need to go back and seewhat technician that is, and he needs
to be held accountable. But what'seven But what's worse than that? What's
worse than that is he said therewas only three quarts of oil. Let

(01:54:08):
me ask you this question, Griffin. If a truck comes in like that,
a twenty twenty three thirty five hundred, how hard is it to check
the oil level? It's not hard. But also if that was the case,
he would have went ahead and drainedsome oil out, showed the metal
shavings in the oil to help you. Concurring, I think they were finding
the complete I think they were puttinga complete Oki doke on him figure and

(01:54:30):
he's going to draw forty thousand becauseit's one hundred thousand dollars truck. He's
not going to just trash the truck. I think they tried to screw him
that's my opinion. I really thinkthey tried to screw Blue and tattoo him
and they almost got away with it. They almost did if it wasn't for
him calling into this show. Sofor everybody out there, So for everybody
out there that does bad things likethat, Remember why this show is here.

(01:54:55):
It's to catch guys like you tryingto rip people off in Colorado.
I'm sick and tired of it.In this dealer, the owner, the
owner, in this managing partner shouldbe ashamed of themselves. And I hope
they come on and face some musicMonday. I really hope they do.
I gotta take a break. Gowith a sure thing Denver's best roofer Excel

(01:55:23):
Roofing dot com. You don't paya cent until you're content. Time for
an insurance checkup, free, noobligation comparison call Compass Insurance. Pay too
much your coverage at dozens of insurancecompanies find out now three oh three seven
to seven to one help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance

(01:55:47):
three oh three nine two zero sixteentwenty two. You know, I'd love
to hear from people on that Dodgedealership. Can anybody out there imagine how
they got that so messed up?Or do you think it was on?
Now? Actually, Steve's got acomment right now, Hey Steve, what's
going on? Steve's gone? Iwonder why? What was his comment,

(01:56:10):
Kelly? Do you know he's amechanic and he wanted to comment about the
engine issue that you were Steve,call back free that lineup. I'd love
for someone to call back, especiallya technician, and tell me how this
is possible. Where they say there'sonly three quarts of oil, they flag
it in the Dodge system, sohe doesn't have a warranty anymore. There

(01:56:31):
was only three quarts oil at leastthat's what I'm understanding. And I saw
the flag, I mean I reallydo. I got a screenshot of it
in the Dodge system. This dealershiptried to put them together, in my
opinion, and if they didn't,then what happened? How did they say
there's only three quarts oil? Why? Why? And then we have the
other Dodge dealership that says there's nooil, there's perfect amount of oil,

(01:56:55):
there's no oil missing. God,my brain hurts thinking of how bad those
guys are my opinion. Now,Joe, what's going on? You've been
waiting forever. I've got a twentytwenty two GMC canyon And what happens is
when I'm driving at about forty fivemiles and or fifty miles, the radio

(01:57:18):
starts getting a lot of static onit. And I was just trying to
see if there's an easier fix onthat particular radio. Maybe you're driving far
away from the radio station. Isthat possible. No, it's all mostly
in town. I could be drivingon sixth Avenue or whatever. So what
I did is I took the antennaoff the top of the roof. I

(01:57:40):
cleaned it and put some dielectric greaseon it, and then I put it
back in there. But it didn'tseem to help. So well, Joe,
I'm going to ask this again.Is it possible. It's nothing to
do with your vehicle. It's gotto do with the radio. What are
you listening to? I mean,if you put a CD on or an
MP three player, it doesn't happen. Correct, It's only on what AMFM?

(01:58:03):
Yeah? Right? Yeah? JustI'm looking at the AMFM radio and
I would just it seems like whenyou get to forty five or fifty miles
an hour on the UH on,the radio starts getting a little bit of
static in there. So well,I don't know, guys, any idea
is there? Does the static seemto change with how fast the engine is

(01:58:25):
actually moving, how many RPMs you'redoing. I'm when I'm down to below
forty miles an hour, the radioworks just fine, because I wonder if
you're picking up electrical interference from thecharging system. They've got capacitors that are
used for noise reducers, and ifyou've got if they're not working properly or
they're failing, then you can getsome noise coming through that radio. Oh

(01:58:46):
okay, well I can tell howwould you how would he troubleshoot that?
Jef? Well, personally, Ijust changed the ultiment or find out.
But twenty two. Yeah, that'sa little tough for most people. Isn't
there a filter you can put rightbetween you can get noise filters? Yeah,
right between the the antenna and theradio. Well, if you put

(01:59:08):
it on there, then you're justgonna absorb all the noise. You're not
gonna get any noise coming out ofthe radio because you're literally what you're getting
through the antenna is actually electronic noiseand then converted through your speakers. Okay,
so if you put it on atan antenna, you're going to absorb
all that noisiness, not gonna makeit to the speakers. Shoe you got
any other questions, No, that'sall I wanted to see if what that

(01:59:30):
might be an easy fix on there. I need to maybe take it to
the dealer and have them kind oflook at it and see if they can
because it's still under a warranty.Yeah, a little bit. We've got
to tell about November. To getthere. I would do. I would
get dead done. I don't honestlythough, Guys, if it's coming through
the charging system, they should beable to see it on a scope.
Well not only that he's saying ithappens when he's over forty five or whatever.

(01:59:55):
They should be able to get inwith them and listen to it happen.
Right. Well, I'm talking aboutverifying it. Is that something you
mean, what the issue is isthat something ride with JFR cars. You
sell a lot of cars and youuse everything, But is that something that
let's say, you know, theguy from whoever GMC hops in with them

(02:00:16):
and they hear it. What wouldthey do warranty the alternator, Jeff,
I mean, is that something theywould do be based on that problem?
Well, no, they'd confirm itand then they'd, like I say,
if as long as they can seeit on their scopes, and then that
would be a warrantable item. Okay, I dig, I dig, all
right, Joe, I appreciate that. Hey, Martha, what's going on
with this Sears dishwasher? Okay?I talked to Tom last Friday. It's

(02:00:42):
actually an LG dishwasher that has aleak. It's only I've only had it
since the fifth, so I've hadit from What does Sears have to do
with it? I had the LGthe dishwasher has a leak, and LG
sent Sears to fix it. Okay, But Martha, you didn't buy it

(02:01:02):
from Sears? Correct? I didnot? I thought, Okay, I
get it. I get it.So they sent out the Sears kat that's
shocking to me. Anyhow, goahead, Okay, So when I talked
to Tom last week, they wereto come out yesterday and they set a

(02:01:23):
seal. I got the seal yesterday, but they stood me up. It's
an eight to five window and Searsdidn't show to put the CeAl in.
So I contacted LG immediately this morningand one of their presidential liaisons called me
back and said, well, wecan't control Sears. I will try,

(02:01:45):
and I got a text a littlewhile ago. My new appointment for a
CeAl is July ninth, and Searshas a history with me for not showing
up. They got a history witheverybody for nat showing apparently. I wonder
why they even called. Will LGallow you to use anybody else or they
have to pick them? They Iguess they're gonna pick them, she said,

(02:02:10):
But it was one of those whereshe wasn't sure at the time.
She wanted to see if Sears wouldcome back out. Is it truly unusable
the way it is now? NoI run it. I just collect the
water. God, you know,I'm not sure it's the seal. My
husband looked at it. He wasgone when it was installed in everything,
and he looked at it this morningand he says, from where it's leaking,

(02:02:34):
it doesn't look like it's the sealthat they sent me. So you're
thinking misdiagnosed it. They haven't evenseen it. Well, who said it
was the seal to begin with?I guess they did. They just set
me a seal. No, holdon, hold on, I'm just a
little confused. You call it LGbecause it's LG and say, hey,

(02:02:56):
I've got a problem. Within thatphone call, they side it's a seal
and send you a seal. Ithink they contacted Sears and Sears decided to
just send a seal. Oh mygod, I got you when they when
they come out on the ninth.You know what I'd like to do.
Let's get I'd like to put Bowon this. I really would. Let's

(02:03:21):
put Bow on this, Kelly.I would like you, Martha to do
a three way conversation with Deputy Bowand LG. And let's see if we
can't get an alternative to what's goingon. Just tell them it's not acceptable.
And our guys are really good.Bo will know how to communicate to

(02:03:42):
him. Maybe we can get youan earlier window. But more importantly,
let's get a diagnosed. I'm withyou. I'm afraid they're gonna show up
and they're gonna say it's not thisseal and then you're moved yet again.
I just don't trust Sears. Sohold on, let's get let's get Deputy
ball on that. I got totake a break. Then I'm gonna go
to Well real quick. Steve,what is the comment on the dodge?

(02:04:06):
Thirty five hundred, Yes, Mark, it's it's a simple comment. I'm
a mechanic. A dipstick on avehicle usually only tells you that the oil
is two, possibly three quarts low. And I was thinking that it's a
possibility, and it really it lowersthe egregious part of this. But I
was thinking that it was possible thatthere's only two ways that the technician could

(02:04:30):
have known that there was only threequarts of oil in it. Either drained
the oil and measured it, orhe added five quarts of oil to bring
it up to the proper level.And I'm just wondering if possibly a wrappa
hole got the vehicle after he hadadded five quarts of oil to know that
it was three quarts, you know, only three quarts in there? Actually
doesn't have a dipstick. Yeah,no, the answer is no. Okay,

(02:04:55):
what's what? Why does it nothave a dipstick? What's the deal
we measured electronically that one does nothave a dipstick. The customer or the
caller actually brought that up, buthe did not have the ability to check
the oil himself. You know it. It is pretty strange, Steve.
I mean, they've got this app. It's actually kind of cool, and
I got screenshots of it. Ittells you when to change the oil based

(02:05:17):
upon I don't even know what it'sbased upon, probably driving conditions, mileageit
combination of everything. I have noidea how it comes to it, but
it'll say you have thirty percent lifeleft on it, and it green lighted
everything. If I look at thatapp, his screenshots, it said the
oil pressure was right. It saideverything was right. So it was like

(02:05:39):
them saying it was three quarts low. Made no sense. And then my
argument when he first called against thisdealership is like, how does the app
say everything's right? He has noway of checking the oil, but yet
you're saying he did something wrong.And that's when they started, I guess
telling him it was Big O's fault. I think they put him together anyhow,

(02:06:02):
I gotta take a break, gowith a sure thing. Denver's best
roofer Excel roofing dot com. Youdon't pay a cent until you're content.
Time for an insurance checkup free,no obligation. Comparison call Compass Insurance paying
too much your coverage at dozens ofinsurance companies find out now three all three

(02:06:23):
seven to seven to one. Help. You'll think you're his only customer when
you choose Frank durand the real estateMan dot com to list your home with
Remax Alliance three oh three nine twozero sixteen twenty two. All right,
listen, we've got a lot kickin Monday, Monday, Monday. We're

(02:06:45):
gonna have Ryan in, uh he'sa caller, have him on the phone.
We're gonna try to reach out tothat Dodge dealership in Castle Rock as
well and try to figure out howthey accidentally pulled his warranty on an engine
when he didn't have an engine problemat all. And then on top of
that, they you know, theywant to get a forty one thousand dollars
engine sold to them on his truckthat's under warranty. They also flagged it

(02:07:08):
in the Dodge system. In fact, Jeff, I just sent you a
picture that keep that uh private,But I mean that's it. Man.
They literally flagged it to where itdidn't have a warranty on the engine because
apparently he only had three quarts oilin it, which we find out was
absolute bs. So they're either theworst of the worst of the worst,
or they're liars and thieves. I'mnot sure which one it is, but

(02:07:30):
I'm amazed by it, and Ihope they come on, and I hope
they actually face some music. Ihope they actually say, Okay, we
had a bad technician, a badapple. We got rid of them something.
I mean, hopefully something, butwe'll find out now. Three oh
three seven one, three eight,two five five, I do have a
line open, uh, three ohthree Martino, and let's go to Stephanie.

(02:07:56):
Oh wait, Bob has an update. He's with l Em Landscape.
We had a guy call up.Ryan said, hey, my parents paid
for this wall and the wall wasdone horribly. It shouldn't have been done
this way, and the guy didn'tpull a permit, so we told him
to get off the property. Wedon't want him back. And when the
contractor came on. You can goback to the first hour and listener.

(02:08:16):
The second hour, the contractor cameon and Pierre and basically said, hey,
look, the only reason they're sayingthere's any problem is they still owe
me money and they don't want topay me. Bob, did you look
at the pictures? Okay, yep, Mark, let me tell you,
first off, at wall illegal.Secondly, they're using cinder block for a
wall, which is not a retainingwall block. They're they're not just they

(02:08:39):
can't hold the same amount of weight. It has to be engineered. When
it's four feet the height of thatgoes from the bottom of the block to
the top. So I've already gothim in contact. He's already called a
verify what I told him. Yes, I'm right. So I told him,
Uh, he's gonna have to dealwith his lawyer. You're not paying
him any more money. Everything thatwas done was gonna is gonna have to

(02:09:01):
be torn out and redne He verifiedwhat I told him, He saidam,
You're good, and I just havea little Mark. No, but wait
a minute, Mark, Wait,wait, wait, wait, he just
stacked up cinder blacks. I mean, what holds him together? Nothing.
I need to see a picture ofthat. Send that over two years.
Here's the thing I don't know.I can see gaps in the block.

(02:09:22):
So what he did on the frontof this wall, he formed out what
looks to be six to eight incheswide. He's gonna pour concrete down there
to hold the wall. Well,first off is wrong, but the whole
point of it is Mark he builtan illegal wall. The second guy built
an illegal wall, and that shepaid him. So he's gonna give it
his recurring the permanent mark what he'stalking about. It's not the permit,

(02:09:46):
it's an engineer. It has tobe engineer every layer with fogrid, and
you have to use the retaining wallblock if if it's over four feet,
well yeah, Lake was twenty sixinches, but where he's at at four
feet, yeah, because they don'twant the wall falling on certain I mean,
it's pretty straightforward, right right,and there's always certain times for retaining
wall block you can use. Okay, go above four foot. So I've

(02:10:09):
got him going, and he's alreadygetting with his attorney and he's already called
to verify what I told him throughthe city got it wrong. And that's
where I'm gonna walk Bob this.I really appreciate you putting eyes on it.
By the way, that's Bob withl em Landscaping. I mean,
you can find him on our referrallist if you do need a retaining wall
or something like that done right.I do want to do this Kelly,

(02:10:33):
come Monday. I would like tohave that contractor back on and discuss his
work. He came on the firsttime. Let's try to get him back
on the second time. You mighthave to remind Tom of that. Okay,
Stephanie, what's going on? Callingin? Can you hear me?
Okay, yeah, I got yougo. Okay, Okay, I'm calling

(02:10:56):
in because I am having so muchtrouble with my property management company. So
I guess they can start from thebeginning. When I first found this house,
I like, applied for it andwe did that whole part. They
screamed me and they approved me,and then I was able to come and
look at it. While when Icame to look at the place, it

(02:11:20):
was really nice. It looked okayon the inside, and everything looked great.
So I was like, well takethis. So then I signed the
contract. We moved in well thefirst time, the first time. How
long, Stephanie, how long?Soalse you signed it's a one year lease
and how long are you into it? If this is my second month and

(02:11:43):
what's going on with it? What? What don't you like about the place?
The problem is is that they werethey were very dishonest in the beginning,
because when I went in there tolook at the house, we didn't
there was not an odor smell inthe house. But then when we went
to go move in, there wasa strong shung odorsman and I told him,
I said, we don't have dogsor anything like that, which I

(02:12:05):
wanted to move to a place wherewhere, you know where they don't like
offer to have that. Okay,hold on, Stephanie, let me take
this break so I have time withyou right after it. But do me
a favor when I come back toyou, kind of shorten it up.
Where we are now. It soundslike you want out. It's a long
story. I do want now I'mgonna I'm trying to see if there's any
way I can get out because Ikeep having to go back and forth with

(02:12:26):
this company, and they're very wellcould be you might be able to do
a self eviction on yourself, andthat's actually a good thing. But but
hold on, we'll dive into itright after this. Go with a sure
thing Denver's best roofer Excel Roofing dotcom. You don't pay a cent until
you're content. Time for an insurancecheck up free, no obligation. Comparison

(02:12:50):
call Compass Insurance Paying too much yourcoverage at dozens of insurance companies find out
now three all three seven seven toone help. You'll think you're his only
customer when you choose Frank durand theRealestateman dot com to list your home with
Remax Alliance three oh three nine twozero sixteen twenty two