The Troubleshooter 8-22-24

Episode Transcript

Speaker 1 (00:00):
Yeah, ripped, you need advice so you don't have the.

Speaker 2 (00:13):
Come running just as fast as you can.

Speaker 3 (00:16):
Shooter's gonna help come.

Speaker 4 (00:19):
Man, This is the Troubleshooter Show.

Speaker 2 (00:22):
Now.

Speaker 4 (00:23):
Tom Martino, Hi.

Speaker 5 (00:25):
Tom Martino here, welcome to the show. A good friend
for many years and the owner of Fixed at twenty
four to seven in the house, George Donaldson. Normally he
sends underlings just kidding. He's it's a good guy, George.
You lost weight. I don't want to bring that up,
but you did it looked great, man. And uh and
I'm not gonna ask how because everybody's got their own secrets.

(00:45):
And I know Oprah got in trouble talking about it.
But anyway, I.

Speaker 4 (00:49):
Lost weight too, and I'm trying to just do what's right.
And then here's the deal.

Speaker 5 (00:56):
H Matt wants to talk about emissions. I want to
talk about I want to talk about Oh wait, did
he go away?

Speaker 4 (01:04):
Is he gone? That guy that wanted to talk he did?

Speaker 5 (01:07):
Okay, never mind, then call back, bro if you want
to do it, because I'll be happy to help you.

Speaker 4 (01:13):
I want to talk about greedflation. Now. I don't believe
truly that it's.

Speaker 5 (01:19):
There to the extent that the Democrats are saying. And
again I'm not saying democrat versus Republican. I truly am not.
I'm talking about inflation. I got an email saying, Tom,
why do you doubt greedflation? Isn't that one of the
reasons and the reason I'm talking to George about this.

Speaker 4 (01:37):
He owns fix at twenty four to seven.

Speaker 5 (01:39):
He's also just an entrepreneur for many years and has
started many companies, and he sees the supply chain, he
sees the retail consumer, he sees the end between the
workers working their asses off to make a living with him.
He sees it all right from every level. And he
started as an electrician. So here's the bottom line. There

(02:01):
is something going on, and I hope people recognize this
for a discussion about society and not politics. I have
my certain people that email me all the time that say.

Speaker 4 (02:12):
Ah, you're just trying to push an agenda. I'm not
trying to push anything. I swear to God.

Speaker 5 (02:17):
Anybody who knows me knows I'm not trying to push
an agenda. I am truly trying to make people aware
of things in the marketplace.

Speaker 4 (02:26):
And by the way, if you do have.

Speaker 5 (02:28):
Questions going into the shoulder season, and we'll talk about
what that is for a plumbing, heating, cooling, electric and trains.

Speaker 4 (02:33):
George is here, of course, he's here for that too.

Speaker 5 (02:36):
But as a businessman, we're told now and again, the
playbook for any politician, and I mean any politician, whether
you're conservative, whether you're liberal, whether you're progressive, whether you're communist, socialist,
I don't care what you are capitalists, The playbook in
politics is to make division.

Speaker 4 (02:56):
It is, no matter who you are.

Speaker 6 (02:58):
Don't you agree, Okay, they're doing a good job of that,
But don't you think everyone doesn't I mean truly, I
mean point out differences and divisions saying they're coming for you.

Speaker 4 (03:10):
I mean, I think it's gotten. I mean, has it not?

Speaker 7 (03:12):
Has gotten so much more extreme in the last five
ten years than it ever was. I mean, look, the
reason why good politicians won't run, now, good people won't
run is because you can guarantee. Look, everybody, I don't
care who you are, has some sort of past. Of course,
right you and your family through the mud? Yeah, who
wants that? But is Mark signed on?

Speaker 4 (03:35):
He's not? Okay?

Speaker 5 (03:37):
When he okay, here's the deal, And I got a
smart audience. So I want you to chime in, and
you can call in. And I'm not turning in this
to a political forum.

Speaker 4 (03:48):
Here's what I'm asking. Are you tired of it? Or
is it real?

Speaker 2 (03:51):
Do?

Speaker 5 (03:52):
For example, here are the latest divisions, those who have,
those who have not, and the greedy.

Speaker 4 (03:59):
Bastards in business?

Speaker 5 (04:02):
I should I should coin that greedy bastards in business
gb ib and uh that charge too much? Is that
the case? Is that what's happening? Or was it over government?
Is it government spending or is it a little bit
of both? Do people look at a situation and take

(04:22):
advantage of it? So Mark Shimansky's on, I want to
I want to bring him up. Is he there right
now or not? Is he on yet?

Speaker 4 (04:32):
Mark? Mark is with.

Speaker 5 (04:34):
Genesis Total Exteriors. I love Mark, honest to God. We
we go so far back, and in home improvements you
need people you can trust.

Speaker 2 (04:42):
Mark.

Speaker 5 (04:43):
Do you see suppliers do you feel that are raising
prices for no reason? Or do you see a reason.
What I'm asking is, we know there is inflation, but
have you noticed maybe people taking advantage of it in
your business?

Speaker 8 (05:00):
I think so. I think anytime manufacturers have an opportunity
to raise things because of a certain situation.

Speaker 9 (05:10):
They do.

Speaker 8 (05:11):
And then it's like, you know, let's let's say oil,
you know, let's ask all shingles. Petroleum is a big
part of asphalt chandles.

Speaker 10 (05:18):
Also we get a.

Speaker 8 (05:19):
Price hike because of fuel costs or you.

Speaker 5 (05:22):
Know, yeah, but won't they tell you markets because their
cost went up, right or are they just making that up?

Speaker 8 (05:29):
But then all of a sudden, let's say, petroleum comes
back down, and do they give us a credit back? Nope,
okay they had them ever come back down?

Speaker 5 (05:40):
Okay, so you get surcharged, you pay more, But it
doesn't seem to reverse itself.

Speaker 4 (05:45):
It's it seeks a new level.

Speaker 5 (05:47):
Do you find that George in suppliers for hvas, you
know it's so true.

Speaker 7 (05:53):
We actually tell people like so this time around it
was it was you know, the supply chain issues and
which we predicted before it even happened, right right shortage,
so it made sense, like the blight demand it took
it up. I've never ever ever seen it come back down.
So in the last twenty five years being in this business,
whatever causes it to go up, it never comes back down.

(06:15):
So twenty twenty made sense, like it made sense of
why it should go back up for a period of time, right,
but then it should come back down?

Speaker 11 (06:21):
Right?

Speaker 4 (06:22):
And not only is it? And that's what that's what
Mark is saying. He's saying and I'm agreeing, So Mark,
are they then? So when things go back to normal,
why are the prices still up there?

Speaker 5 (06:32):
And then again, here's what I want to ask you
straight up, Mark, have you ever raised your This is
a loaded question, and I don't you know you don't
have the answer. But if you ever raise your prices
simply because you want to make a little more profit
and put money away, or is it always in direct
response to your expenses? Keep What I'm asking is keeping

(06:54):
the same margin.

Speaker 8 (06:56):
Right, you try to keep the same margin. I mean,
we have we have our goal share that you know,
where people are out you know, doing estimates and statute.
This is what we need to make because we have
our costs that keep going up to and you know
our own office, I mean, insurance has gone crazy.

Speaker 11 (07:12):
I know, I know, all right, so I'll say we.

Speaker 5 (07:16):
Have to charge more I mean, And then also, Mark,
you you have to fight with insurance more than ever,
don't you because you do a lot of insurance repairs, and.

Speaker 8 (07:27):
Not only that insurance, but also our own insurance are no,
I know that.

Speaker 5 (07:30):
Yeah, you're how much is your like, like, your liability
how much is your liability insurance gone up for for
someone like you in that business?

Speaker 9 (07:39):
I mean.

Speaker 4 (07:41):
Twelve percent in one year?

Speaker 10 (07:45):
In one year?

Speaker 4 (07:46):
Wow, George? What about you guys?

Speaker 7 (07:49):
Yeah, I mean about the same. So I mean, well,
I mean we I think you know, we actually have
five branches in different markets, so we have leverage to
where we can adap where that pricing back.

Speaker 4 (08:00):
Down and fight back on it.

Speaker 7 (08:02):
And when we acquire other companies, we see that their
prices are a lot higher than ours, so we do
fight back on it to keep our costs down. But
I mean, it's just a fact. Like when fuel, equipment, material,
everything that you have a cost of in your business
goes up, you have no but is it too?

Speaker 5 (08:20):
Here's what I'm asking because I get emails and I
know that people who email me know who they are
that say here's what they say. They say, No, it's
more than maintaining a margin. They're increasing their margin because
they know they can get away with it.

Speaker 7 (08:38):
Some companies are like we just okay, we were, you know,
just not too long ago speaking about one.

Speaker 4 (08:43):
But it no, but they've been doing that. They've been
doing that forever. There are some companies.

Speaker 5 (08:48):
There are some companies, and I know I know that
Mark Shimanskill knows this too with Genesis. There are some
you know, Mark, that they don't care if they ever
get the customer again. They just get everything they can.
I mean, they just knocked The expression is they knock
their heads off. But not many do that, right, Mark?
Do you find that in home improvements? Haven't you seen people?

(09:10):
There's one popular home improvement company that I swear to God,
once they get in that house, they start at about
sixty percent higher than anyone in the market, and the
least they'll go is thirty to forty percent higher. But
the homeowner field they're getting a great deal. And again,
you know, you might say, well that's free enterprise. People
pay what they do. But Mark, do you think there

(09:32):
are some but not many that do that they knock
people's heads off?

Speaker 8 (09:38):
I think yeah, I think in general, I mean, to me,
repeat this is huge.

Speaker 10 (09:43):
I mean I've been.

Speaker 8 (09:43):
Doing this for twenty five years. Having repeat customers is
so important.

Speaker 4 (09:48):
Of course it is, Yes, it is. It's very important, makes.

Speaker 8 (09:51):
Things go so much luder. So everybody felt they retreated
fairly with us the first time or the second or
third time. Yeah, they're coming back to it.

Speaker 2 (09:58):
Yeah.

Speaker 5 (09:59):
You know, pricing is always been tricky, and I didn't
mean for this to be a pricing discussion.

Speaker 4 (10:03):
I think it's a discussion about inflation.

Speaker 5 (10:06):
Kamala Harris wants the nation to believe that prices have
gone off.

Speaker 4 (10:10):
Let's just say it like it is because.

Speaker 5 (10:12):
There's greed and they're taking advantage of the perception of inflation,
and I just don't see that as prevalent. I think
it does happen, but that's not the major reason. That's
my thought, not as a political person, but as an
economic or finance person. What about you, what do how

(10:34):
do you feel about that whole topic? Mark Schmansky Genesis.

Speaker 8 (10:40):
Yeah, I think just the whole economy. I don't think
that there's coliborate greed out there right now, and I
certainly don't want to see a price freezes and things
like that that that's proven over centuries that that just
does not work.

Speaker 4 (10:54):
No, it doesn't, it doesn't.

Speaker 5 (10:56):
However, there are things I do believe there reason why
It resonates with people because people don't want to pay
a lot of money, so they think, yeah.

Speaker 4 (11:05):
You should.

Speaker 5 (11:06):
Do you know that supermarket margins have actually gone down,
have actually gone down, not up their actual margins supermarkets,
And she wants to target food prices.

Speaker 7 (11:16):
I mean it's but look, I mean, so what you
just said. People want to believe that, Oh that makes sense. Yeah,
but they don't understand the true cause and effect. A
lot of people don't. Now, yeah, oh she's gonna do that. Well,
here's what's really gonna happen. The farmer who sells eggs,
it's not gonna be worth it for them to anymore,
so many of them won't. The stores are gonna have
shortages and no I know, and that's gonna be a

(11:37):
black market. So it's just gonna be do I know,
the farmer to go get the eggs and pay and
I'm gonna actually pay a lot more to do that
because it's supplying the band, right, all right, that'll be
the cause and effect.

Speaker 4 (11:45):
Hang on, we got more coming up.

Speaker 5 (11:47):
Mark standby for your promotion because it's a great one.
We have more coming up on the Troubleshooter Show. Go
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Speaker 4 (12:02):
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Speaker 5 (12:08):
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Speaker 4 (12:18):
Help.

Speaker 5 (12:18):
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home with Remax Alliance three all three nine two zero
sixteen twenty two.

Speaker 4 (12:32):
Hi Tom Martino here, Welcome to the show.

Speaker 5 (12:35):
Three O three seven one three talks seven one three
eight two five five. Now, we got a lot of
leftover stuff. Ourfloons were slammed yesterday wall to wall, and
I'm happy I'm getting a little more time to talk.

Speaker 4 (12:48):
But if you get a call in, we will take
you right away.

Speaker 5 (12:50):
Three oh three seven one three Talks seven one three
eight two fivey five. I want to tell talk about
water Pros as well. They have a special that's second
to none, It's unbelievable, and that is thirty one ninety
five for a complete water system. Now let me explain
this to you. He was selling just the softening part
for thirty four and thirty four hundred, and you know,

(13:10):
it's still cheaper than a lot of people, but he
was selling that then.

Speaker 4 (13:14):
And then the.

Speaker 5 (13:15):
Filtration for the triple filter reverse osmosis for fourteen hundred,
still cheap, but he put them both together. Now for
thirty one ninety five until labor Day only three ozho
three eighty six two five five five four. Now let's
continue here, fix it twenty four sevens in the house,
fixmihome dot com. And we're going into what we call

(13:35):
the shoulder season. I want to talk about that coming
up and what it means, because every year I preach,
don't get ripped off, don't get ripped off, don't react
under pressure, don't react under pressure. Then what happens during
the shoulder season. These good companies are sitting around twiddling
their thumbs a lot of times because people aren't getting
things checked. Then the first giant cold snap. What happened, George,

(14:00):
what happens? First giant quote? You can't make all the calls.

Speaker 7 (14:03):
Yeah, So we're going out fixing systems that didn't get
the cleaning done from.

Speaker 5 (14:08):
Us right, or they didn't notice the small problem when
it was small.

Speaker 7 (14:11):
Yeah, which which will if there is a small problem,
we'll find out when we're doing a cleaning too. But
I mean, so, yeah, you getting all that taken care of.
And then what our biggest complaint, tom Our number one
complaint is when they call us when it's super hot,
super cold and there's no heat or nowhere, saying, hey,
they won't come do this cleaning.

Speaker 4 (14:27):
Oh yeah they yeah, they said.

Speaker 5 (14:29):
Wait, wait wait, I thought for thirty nine bucks they
come and they'll do an extreme clean and check and everything.
And I said, yeah, but they got like two weeks booked.

Speaker 4 (14:36):
Out here for no heat.

Speaker 5 (14:38):
I mean, it's it is, It is ridiculous, But you
know what, it's human nature. I swear to you everyone
in the world. They don't do preventive maintenance. They don't
do preventive dentistry, they don't do proactive health.

Speaker 4 (14:49):
They don't do stuff.

Speaker 5 (14:51):
For their home. You shop when you don't need it.
Even with attorneys, I've told you this before. I'm serious.
No one ever believes they're going to need an attorney
any kind. Keep a list of attorneys that you've heard
about that you trust. Right now, even when I move
into a city, well this has been many years since
I moved into a city, but I would always.

Speaker 4 (15:11):
Get a list. That's how referralsts started.

Speaker 5 (15:13):
But it was get a list of reliable people that
I can call on so I don't have to think
about it under pressure. And that's why I borned. I
founded the referral list. But anyway, let's go back to
a couple of things. When it comes to this so
called greed. I wanted to talk about supermarkets. A supermarket,

(15:34):
who are they're being targeted? Supermarkets have the same or
no less of a margin than they had. They have
a one point one point let's see, one point six percent.

Speaker 4 (15:48):
That's what their profit margin is. Right now.

Speaker 5 (15:52):
When you start messing with this, you are going to have,
as George said, shortages because suppliers are not going to do.

Speaker 4 (16:01):
It, and people are not going to They're not going.

Speaker 5 (16:04):
To make less if it's below what they need. I'm
not telling you that. I'm not telling you that they
need more or need less. I'm just saying it's a
fact of life. Now here's the thing with let's say
fast service restaurants. Everyone was crying that these people need

(16:25):
to make a decent wage, and I believe they everyone
should make a decent wage.

Speaker 4 (16:29):
But decent wage doesn't always make a career wage. They're different.

Speaker 5 (16:35):
Some jobs are meant to be entry level, they're not
meant to submit to support a family for or they're
just not meant to.

Speaker 4 (16:41):
That was not how the economy was structured. It was
structured to have people who do entry level, then they
move up or move out.

Speaker 5 (16:49):
Then you have people that do other kinds of work.
And the economy works with different levels of income and outcome.
When I say income opportunity an outcome, you don't have
equal outcome ever, because it wasn't meant to be that way.
You move up, move out, or move on, or if

(17:12):
you stay there, recognize it's an auxiliary job. It's not
necessarily a career to support your entire family.

Speaker 4 (17:21):
And I'm going to give you a novel idea.

Speaker 5 (17:24):
Sometimes you can actually decide not to start a family
until you can afford it. You can actually put off
any kind of goal, cars, houses, all of that. It
is just a fact of life. But we get now
people who are ringing up groceries or.

Speaker 4 (17:45):
Serving fast food.

Speaker 5 (17:46):
And I'm not saying that passing food over a scanner
and boxes of cereal over a scanner is not a
great job to have and they're not doing a valuable service.
But let's face it, people, some of them are making
twenty five and thirty five dollars an hour, sometimes more,
and fast service people are now making what plumbers used

(18:09):
to make.

Speaker 4 (18:09):
So here's the bottom line. Then you complain.

Speaker 5 (18:13):
About the prices, so you have you have the same
administration who argued people weren't making enough to now saying yeah,
now they're all making more, but now you're charging too much.
I swear to you it's all math. That has nothing
to do with politics. It's math. You can't mess with it.

(18:34):
But I'm going to tell you one of the main
reasons people distrust business. I'll tell you one of the
main reasons. I think they're all for free enterprise. I
think most people are for free enterprise, meaning supplying demand, pricing,
compet competition, blah blah blah. But a lot of businesses

(18:56):
do everything they can to thwart.

Speaker 4 (19:01):
Pree enterprise. They say they want it, but a lot
of them really don't want it. And I'm going to
tell you what I mean by that.

Speaker 5 (19:10):
If truly there was competition, if you could call and
get a relative price for.

Speaker 4 (19:17):
Something, and get an idea of the price.

Speaker 5 (19:22):
Range, or see published prices somewhere on different things. If
you could, you could make decisions based on price. But
people don't do that because they want to sell you.
And here is the biggest problem. It happens with cars.
It happens with any kind of thing you can buy.

(19:42):
I don't care where you buy, what you buy. When
you buy. Their idea is to price it and for
you to close the deal before you shop around.

Speaker 4 (19:55):
It's just a fact of life. Why. Because they can't.

Speaker 5 (19:58):
Afford to advertise, gather leads, go to someone's house, or
have someone walk in the dealership, or do that. They
can't afford to do that over and over and over
without closing.

Speaker 4 (20:13):
They have to close a deal. It's just math. It's life.
If you're in business, you know what I mean.

Speaker 5 (20:19):
If you're a small contractor going down to a house
and you want to do windows for them, or you
want to do a deck for them, or you want
to finish a basement, or you just want to do
a countertop, whatever you want to do, you want to
get that deal, don't you. You don't really want them
shopping after you leave. You don't want I'll call you back.
You don't want it, no one does, so your goal

(20:40):
is to try to close it as.

Speaker 4 (20:41):
Soon as possible. And here's the issue I have.

Speaker 5 (20:45):
When some people do that and give the illusion that
you're not going to get a better deal anywhere, you
may as well go with us. I say the illusion.
I don't mind if people brag about themselves and try
to close a deal.

Speaker 4 (20:58):
But here's the biggest problem you sometimes have, and it's
a fact of life. People who pay way more than
a fair price. Here. I've always said, I don't control pricing.

Speaker 5 (21:15):
I don't have I really don't control it, and I
don't ever want to control it as far as my
people on the referral list or anybody I advertise for. However,
there is a such thing as going crazy. I mean,
we've seen it. We've seen people pay outrageous amounts. There
was a company that I remember charging a woman ten

(21:36):
thousand dollars for a toilet installation. It wasn't fancy, it
was a toilet installation. That same company, look at is famous.
I'm not mentioning names. I'm not doing their commercials either,
but they are famous for charging sometimes triple or quadruple

(21:58):
what the market brings. And I don't know why because
that person will eventually find out they paid way too
much and never call them back again. So I don't
know what the reasoning is anyway.

Speaker 7 (22:11):
I don't the model is, what's the advertise A ton? Yes,
advertise a ton, go ahead. They don't care to keep
their clients. I mean they'll keep still keeping, they just
keep doing new ones. Attrition.

Speaker 4 (22:23):
It's just it.

Speaker 7 (22:24):
And I've said this for so long. That's not sustainable
in my mind. I mean at some point that can't
be sustainable. I mean you got to clients, right, So
there is a point where that's not sustainable, right.

Speaker 4 (22:35):
You got to have repeat? Yeah, it's critical. Kyle. What's
going on with you?

Speaker 12 (22:39):
Kyle?

Speaker 9 (22:41):
Hey, guys, can you hear me?

Speaker 4 (22:43):
Yes, sir? What's going on? Man?

Speaker 9 (22:45):
Awesome? Hey, I don't you know. I'm kind of shocked.
I'm ending up on here. But I got a bit
of a story to share.

Speaker 7 (22:51):
It.

Speaker 9 (22:51):
It's not a front range story. It's a San Luis
value story, I guess.

Speaker 4 (22:57):
Okay, And what does it have to do with Yeah, it.

Speaker 9 (23:01):
Has to do with a certified RAM dealership.

Speaker 4 (23:05):
Oh okay, well we handle that all the time. So
is this a truck you bought.

Speaker 9 (23:12):
It it's a truck I bought on the Western Slope,
Colorado directly. I had like use truck, but I had
forty thousand miles.

Speaker 4 (23:19):
What's the name of the what's the name of the dealer?

Speaker 12 (23:23):
So the.

Speaker 9 (23:25):
Dealer that I'm having the issue with is town and
country Alamoso.

Speaker 5 (23:28):
Okay, hang on and we'll figure out what the hell's
going on with you and see if we can solve it.

Speaker 4 (23:34):
Coming up, I'm Tom Martino.

Speaker 5 (23:42):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out out now three all three
seven seven to one help. You'll think you're his only

(24:03):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two. Hi Tom
Martinez here three all three seven one three talks seven
one three eight two five five And I'm here with George,

(24:25):
my buddy from fix at twenty four to seven and
we're going to talk about the shoulder season, what it
means and when prices start to increase, and how suppliers
work all that, and that is truly supplying demand.

Speaker 4 (24:35):
Kyle, though, Kyle, let me just back up a bit.

Speaker 5 (24:38):
You bought a used certified truck forty thousand miles from
which dealer?

Speaker 4 (24:43):
It's not the dealer you're having trouble with, is that right?

Speaker 9 (24:46):
That's correct?

Speaker 4 (24:47):
Yeah, then I don't need to know that.

Speaker 5 (24:48):
So you bought it, you bought it from a dealer.
Then how did you go from? How did you get
involved with Town and Country?

Speaker 9 (24:56):
So just our family moved over to this area here
in the past year.

Speaker 5 (25:00):
Or so, and Town and Country is located actually, and
did you say in Alamosa?

Speaker 9 (25:05):
That's correct?

Speaker 4 (25:06):
Okay?

Speaker 5 (25:07):
And what happened you took it to? Why did you
take it to Town and Country and Alamosa?

Speaker 4 (25:12):
What was the problem?

Speaker 9 (25:15):
Yeah, just some general engine health CONCERNSKY coming up on
the end of that warranty, okay. And so if a
fuel pump was advised to be replaced.

Speaker 4 (25:26):
Okay, So what went wrong?

Speaker 9 (25:29):
I found out here a couple of weeks ago that
an after market fuel pump was put in which was
never was never on my radar. I was not under
my consent.

Speaker 4 (25:42):
What year truck do you have.

Speaker 9 (25:45):
It's a little bit older to twenty fifteen.

Speaker 5 (25:47):
Okay, there's nothing wrong with aftermarket parts. I mean, unless
they told you you were getting a genuine OEM and
you didn't get it.

Speaker 9 (25:57):
Yeah, So that was my impression. Right, You think you
take your your truck QA dealership and you're gonna get OEM.

Speaker 5 (26:05):
Parts most of the time, you do if it's if
it's the same dealership. Was this a RAM dealership?

Speaker 9 (26:12):
It is, yep?

Speaker 4 (26:14):
Okay. And what was the consequence of not having the
the oees?

Speaker 9 (26:21):
Yeah, so this was back in May. That fuel pump
lasted about two weeks, just under one thousand miles and
stopped working. I left town.

Speaker 4 (26:30):
Well, was it under warranty? Did they warranty the repair?

Speaker 9 (26:34):
Yeah, we warranted the repair. Did it at a different
dealership and that took two days?

Speaker 5 (26:40):
And wait a minute, here, here's what I'm asking days.
Hold on, So the fuel pump that was done by
Town and Country lasted two weeks?

Speaker 4 (26:49):
Is that right?

Speaker 9 (26:51):
Yes, sir, probably just under a thousand miles.

Speaker 4 (26:54):
And then did Town and Country pay for you to
go somewhere else?

Speaker 13 (26:59):
No?

Speaker 4 (26:59):
It did not. Then you said you warranted it? I
mean did was it under warranty from Town and Country?

Speaker 9 (27:07):
And so the AutoZone part that was put inside I
was I was made aware that an audio.

Speaker 4 (27:14):
I just need to know this when you're I just
want to know this. When the Town and Country fuel
pump failed, did they redo it for you or pay you?
Or was it under warranty?

Speaker 9 (27:28):
They did not redo it for me.

Speaker 4 (27:30):
So you had to pay a second time two weeks later.

Speaker 9 (27:35):
And it ended up getting covered by the part's warranty.

Speaker 4 (27:37):
But okay, got it. I got it.

Speaker 9 (27:40):
So the part, so you dealership, that's okay.

Speaker 5 (27:45):
So the second dealership got the part warrantined and you
only had to.

Speaker 4 (27:50):
Pay for the labor. Is that right?

Speaker 9 (27:52):
That's correct.

Speaker 5 (27:54):
That's normal, okay, whether it's whether it was OEM or
whether it's aftermarket.

Speaker 4 (28:00):
If the parts warrantyed, the labor isn't.

Speaker 5 (28:02):
So then the second one they replaced it with was
the same brand and it failed after a day.

Speaker 9 (28:10):
Yeah, it was two days. I drove from here out
to the front range kind of in your neck of
the woods.

Speaker 5 (28:16):
Do you know what the do you know what the
brand of that fuel pump is?

Speaker 4 (28:20):
Or do you know what it is?

Speaker 9 (28:22):
All I know is that I have a part number
somewhere is okay?

Speaker 4 (28:25):
Never mind, that's okay. So this apparently these pumps suck.

Speaker 9 (28:33):
You said it, not me.

Speaker 5 (28:34):
Now the second pump failed, are they going to warrant
you it again?

Speaker 9 (28:41):
So I'm not interested in warranting it through AutoZone. I
would like part which is what should have been done
in the first.

Speaker 5 (28:49):
Yeah, but now it's going to be too hard to
go back to town and country and say you should
have get it and now I want it, especially after
they get it once under warranty. But a very simple question,
are they willing I'm not saying you do it? But
are they willing to replace it a second time?

Speaker 9 (29:05):
Sure, they'll replace it a second time.

Speaker 5 (29:07):
All right, hold on one second. I've got to take
this break. I know your frustration. I feel you, I
really do. I'll talk to you about it. What I
think you should do? Coming up on the Troubleshooter Show,
Go with a sure Thing Denver's Best Roofer Excel Roofing
dot com.

Speaker 4 (29:25):
You don't pay a cent until you're content.

Speaker 5 (29:31):
Time for an insurance checkup free, no obligation in comparison
call Compass insurance paying too much your coverage at dozens
of insurance companies.

Speaker 4 (29:39):
Find out now three oh three seven to seven to
one help.

Speaker 5 (29:41):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hine Tom Martino here three O threes
seven one three talk seven one three two five five.

(30:02):
We're getting an expert on to talk to Kyle. We're
gonna figure out what the hell's going on with this
fuel pumping. Maybe it's not a fuel pump problem. Maybe
it I mean, or it could be, but we're gonna
talk to an expert. Jennifer wants to talk about an
issue with neighbors apartment.

Speaker 4 (30:16):
Hey Jennifer, what's going on?

Speaker 14 (30:20):
I so this is I guess like a last resource
is to reach out to someone suggested. It's an apartment complex,
the walls are thin, and my neighbors upstairs just they're.

Speaker 11 (30:33):
Doing this purposely.

Speaker 14 (30:35):
It's just making noises late at night.

Speaker 5 (30:37):
Sure, so they're dragon Okay, so this is this is
this is above.

Speaker 4 (30:42):
You right right now? And are they doing this every night?

Speaker 14 (30:51):
Almost every night, I'm losing a lot of sleep.

Speaker 4 (30:53):
Yeah, are they?

Speaker 5 (30:54):
Are they making noise on purpose to bug you? Or
is it that they have a lot of activity?

Speaker 14 (31:00):
No that Nope, it's between They start at nine and
the last line. I had to call this security service
twice till midnight. They kept doing this because they wouldn't stop.

Speaker 4 (31:11):
Now, what do you want? What would be their motivation?

Speaker 14 (31:16):
Because they're retaliatory because I reached out already before, because
they have a kid that goes that runs back and
forth and I can hear them.

Speaker 5 (31:25):
And so do you do you really believe they just
want to drive you crazy or get rid of you
or what?

Speaker 14 (31:32):
Yeah, they do, they just they're just being rude.

Speaker 4 (31:35):
How long has this been going on?

Speaker 14 (31:37):
So January?

Speaker 4 (31:40):
Really?

Speaker 5 (31:40):
And did it happen all of a sudden or was
that after you had complained about the kid?

Speaker 11 (31:46):
After I complained?

Speaker 4 (31:47):
Okay? And ever since then, every night they'll make noise.
It seems like a.

Speaker 5 (31:53):
Lot of effort that they would have to that that
you know that they remember to starting at nine to
start making noise to bother you?

Speaker 4 (32:00):
You know?

Speaker 11 (32:02):
Yeah, it does well.

Speaker 14 (32:03):
They smoke all their cigarette butts they throw over into
my area and into my doorway area. I've reached out to.

Speaker 11 (32:11):
The office several times.

Speaker 10 (32:12):
They've been apparanting.

Speaker 5 (32:12):
Okay, so the management company, what does the management company say?

Speaker 4 (32:17):
Do they do? They acknowledge there's a problem.

Speaker 14 (32:20):
Yeah, then when I complain, I go, what are you
going to do? And they just say, well, we'll reach
out to them again. My security goes over there at midnight.

Speaker 11 (32:27):
You know.

Speaker 14 (32:28):
They all they do them is just stop doing it
and they leave. They don't do anything else.

Speaker 4 (32:32):
Now after security visits, does it stop?

Speaker 11 (32:36):
No, didn't last night.

Speaker 4 (32:41):
And okay, have you ever had anyone witness the noise?

Speaker 14 (32:50):
It's hard because I've got four neighbors. There're the only
ones that are on top of me, so I don't
hear any of my other other neighbors and will only
them above.

Speaker 5 (32:59):
So the other neighbors are alongside you, Yes, there's only
one above you.

Speaker 4 (33:05):
Are there neighbors above the other neighbors?

Speaker 5 (33:08):
Yes, okay, And they never have complaints with their I'm
just wondering if it's a building problem. I'm like, your
other neighbors don't hear noise coming from upstairs and their places?

Speaker 14 (33:19):
Yeah, probably a building problem. But when I call security
and let them know when even maybe.

Speaker 11 (33:24):
Even I acknowledge it. I said, Hey, I've got.

Speaker 14 (33:26):
A twelve hours shift tomorrow.

Speaker 4 (33:27):
No, I get it. But here's what I'm getting at.

Speaker 5 (33:31):
If it's a noisy building, in other words, it's not
built great or what I mean? Was this originally built
with separate apartments?

Speaker 11 (33:41):
I don't think so.

Speaker 14 (33:41):
I don't hear my other neighbors just down there upstairs.

Speaker 5 (33:44):
I guess what I'm asking Is this a house that
was converted to apartments or was it built as an apartment?

Speaker 4 (33:50):
All right, hold on, all.

Speaker 5 (33:52):
Right, hold on, I got some ideas coming up on
the Troubleshooter Show. Plus we'll get an expert for Kyle
and his twenty fifteen more on this plus fix at
twenty four to seven, and they're special coming into the
shoulder season. Go with a sure thing Denver's Best roofer
Excel Roofing dot com.

Speaker 4 (34:12):
You don't pay a cent until you're content.

Speaker 5 (34:17):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies.

Speaker 4 (34:25):
Find out now three oh three seven seven to one. Help.

Speaker 5 (34:28):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 4 (34:38):
Yeah, Ripped.

Speaker 3 (34:45):
News needed that so you don't have.

Speaker 2 (34:51):
Runiousness as we can.

Speaker 3 (34:54):
Shooter's gonna help come.

Speaker 15 (34:58):
This is the Troubleshooters. No Tom Martino, Hi.

Speaker 4 (35:04):
Tom Martino, your Troubleshooter.

Speaker 5 (35:05):
Three oh three seven one three talk three oh three
seven one three A two five five. This hour brought
to you by Excel Roofing dot com.

Speaker 4 (35:14):
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Speaker 5 (35:17):
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(35:42):
dot Com three oh three seven sixty one sixty four
hundred let's talk now.

Speaker 4 (35:47):
We got a number of people.

Speaker 5 (35:48):
I have Griffin Ash, one of our experts in with
Action Automotive in Colorado Springs, and uh, we called him.
He does a great job in the Springs, and I
know Kyle's and Alamosa are down in that area, but
still we need an expert opinion, I Griffin, I can't
think for the life of me now, Kyle, Kyle, I

(36:12):
think is determined to prove it's because it's an aftermarket
part that it failed. He has a twenty fifteen Dodge
Ram fifteen hundred, okay, And he said he had a
fuel pump replaced and they replaced it with an aftermarket
I think it came from AutoZone. He didn't give me

(36:32):
the brand, but I think it came from AutoZone. Then
it failed, he said, in two weeks. Then he takes
it to another dealer and the other dealer replaced it
with the same pump under warranty, and that failed in
a day.

Speaker 4 (36:50):
So this tells me, I mean, maybe I'm I don't know.
I just don't think things like that happen. I mean,
can you have two out of the box bad units?
What do you think, Griffin?

Speaker 5 (37:02):
What could cause this other than the fuel pump being bad?

Speaker 10 (37:06):
Oh?

Speaker 16 (37:06):
And first of all, Tom, how are you doing?

Speaker 4 (37:08):
I'm doing good? And thank you for asking you, sir.

Speaker 16 (37:12):
Definite problem. Yeah, so you want it is possible, so
you have bad parts, But you've got to remember this
is controlled by a fuel pump control module, and if
the fuel pump control module is failing, it's not going
to control the fuel pump correctly. So you need to
go through the And there's plenty of information if they

(37:33):
if they're at a shop, especially if they're a dealer,
that have the flow chart of what to check to
make sure the fuel pump control module is operating correctly,
and that's what they need to do first.

Speaker 5 (37:45):
You know, I'm going to tell you, Griffin, you're you're
always I swear when I mean this sincerely. You really
shed light on every question we give you that no
one else brings up. And I never even thought of
the control module, Kyle. Did they check the trol module?

Speaker 9 (38:02):
Yes? They did, Yes, And so I've paid for three
different inspections, two at two different dealerships other than Alamosa,
and one at just a third party.

Speaker 5 (38:13):
You know, just what did they say about the fuel
what did they say about the control module?

Speaker 9 (38:18):
So no issues have popped up with the control module.
I know that on some of the aftermarket parts though
you have to you have to manually attend to those
where the OEM part that just comes standard. It's like
one unit, Is that true?

Speaker 4 (38:36):
Is that true? Griffin?

Speaker 17 (38:37):
But so hold on, we're talking about two different things.

Speaker 16 (38:40):
So when he says one unit, you'll have the the
fuel pump will come as a it's a fuel pump
module and it comes with a sending unit and a pump.
But that's sending unit in pump module is controlled by
the fuel pump control module, which is mounted kind of
a long.

Speaker 17 (39:00):
Support across support of.

Speaker 16 (39:02):
The frame in the rear of those ramps.

Speaker 10 (39:04):
And what you want to do.

Speaker 5 (39:06):
Is so you actually have you you actually have two controllers.
You have one uh, fuel pump controller going to the controller.

Speaker 4 (39:13):
To the pump.

Speaker 16 (39:14):
No, no, it's it's like this you have like you
have your computer, like your main computer ECM.

Speaker 9 (39:19):
Right.

Speaker 16 (39:20):
Then that's the signal to the fuel pump control module
and that fuel pump control module. It sent a power
and ground signal to all the fuel pump, the fuel
pump is the fuel pump module is it's just it's
just the collection of the sending units and the pump.

Speaker 4 (39:35):
It's real case. I got it, I got it.

Speaker 16 (39:39):
So what what they want to do is is when
it's acting up, you want to make sure, hey, is
the fuel pump itself getting power in ground from the
fuel pump control module and they they can set up
a wiring setup to check that. And if it is
getting power and ground when it's acting up, that would

(39:59):
point to a bad fuel pump. And now they could
just have something simple like a bad ground that could
cost plenty of intermittent faults and they need to check
the basics first.

Speaker 4 (40:08):
It see, it sounds to me more like that than
two pumps would fail that quickly. It sounds like it
could be a faulty ground.

Speaker 5 (40:16):
I mean, because you know, grounds can last two weeks
or two days or two minutes. Kyle, Kyle, you, I
truly believe that this is my feeling that you're your
hell bent on thinking the AutoZone fuel pumps sucks.

Speaker 4 (40:32):
And I'm not quick to say that.

Speaker 9 (40:36):
Some parts are just supposed to be ohem. That's how
I've been advised by well.

Speaker 5 (40:39):
You know, Kyle, you're too You know what, Kyle, that
is where we disagree.

Speaker 4 (40:44):
OEM doesn't mean better, I'm sorry, means that.

Speaker 9 (40:47):
It's It does mean that it's under warranty by the
by the manufacturer. And so that's where I'm struggling. I'm
having to pay each time to have this work done.

Speaker 5 (40:57):
Now, hold on, hold on the OEM, the the warranty
or the AutoZone warranty. What's the difference If they're both warrantied,
I can cigue it kids.

Speaker 9 (41:08):
I RAM dealership and they will look at it at
no charge to me.

Speaker 16 (41:12):
Okay, So hold on, can you hear me, Tom, Yes, sir, okay,
check this out. So, yeah, OEM is nice and I
like it for a lot of things. But you got
to remember that companies like Delphi and Denzo are the
suppliers to the manufacturer for a lot of these pumps,
and like a Delphi pump from AutoZone comes with a

(41:36):
lifetime guarantee. No, it does not cover more of you know, labor.
But if he had it done at a shop, those
shops typically offer a twelve thousand mile one year warranty.
Man if it's at the dealer, they offer the same
wordin so he could just keep taking it back to
the shop that did it, and then eventually they're gonna say, Wow,
we're gonna go ahead and really diagnose this properly and

(41:58):
fix the problem.

Speaker 4 (41:58):
Yeah, I know, but it's a in his butt. Now, Kyle,
you've had to pay for labor each time.

Speaker 9 (42:04):
And four toes and what across the entire state of Colorado.
My truck's been from Western Slopes to Front Range and
everywhere in between.

Speaker 5 (42:12):
It okay, now hold on, hold on, Kyle. One other
thing though, I want to ask he I want to
tell you he uh, he wants to go back Griffin
to the original dealer that put in the aftermarket part.
And I think it's too late because it's already been
replaced once in a warranty. And your argument, Kyle, is
that when you took it to a dealer, you automatically

(42:37):
assumed it would be an OEM part, right, No, I
asked for an OEM part.

Speaker 4 (42:43):
I found out, Well, hold on, I didn't know that.

Speaker 5 (42:46):
So you specifically have an invoice that talks about an
OEM part that we can go to that dealer and
say you breached this contract.

Speaker 4 (42:55):
Yeah, yeah, okay, good good.

Speaker 5 (42:57):
Send me send me the okay that then then that
enough said we have enough, send me the original invoice
where they promised an OEM part, and then documentation that
they didn't do it. Just show me the AutoZone part.
These guys are liars and cheaters. I didn't realize that
they promised you an OEM part. I thought that they

(43:18):
just did the repair and you found out that it
was not an OEM.

Speaker 4 (43:23):
But if you if they promised you, okay, if they
promised you on your invoice an OEM part with the
part number, I need it and I'll use it to
fight these guys. So send it in to me three
oh three and thank you.

Speaker 5 (43:38):
By the way, Griffin at Action Auto Service dot Com.
It's Action Auto Services dot Com seven to one nine
six three three zero zero zero eight. Good guy down
in the Springs. We have a lot more to talk
about on the Troubleshooter Show. And I want to remind
you about John Fuller Fuller Law. If you need a

(43:59):
personal injury attorney to find out what's up?

Speaker 4 (44:02):
What are your rights?

Speaker 5 (44:03):
It's three oh three, five nine seven forty five hundred
look for John Fuller. Go with a sure thing Denver's
best roofer Excel Roofing dot com.

Speaker 4 (44:20):
You don't pay a cent until you're content.

Speaker 5 (44:25):
Time for an insurance check up, free no obligation comparison
call Compass insurance paying too much your coverage at dozens
of insurance companies.

Speaker 4 (44:33):
Find out now three oh three seven seven to one.

Speaker 5 (44:36):
Help You'll think you're his only customer when you choose
Frank durand the real estate man dot Com to list
your home with Remax Alliance three oh three nine two
zero sixteen twenty two. Hi Tom Martino, You're a troubleshooter.
Three oh three seven one three talks seven one three
eight two five to five. Some of my texters are

(44:56):
doubting he's gonna send me a contract that says OE,
but I don't know. I mean sometimes on invoices they
put that down.

Speaker 4 (45:05):
They do so, and he swears he has it.

Speaker 5 (45:10):
He has something promising an OEM part, then he should
get an OEM part. So I'm gonna wait until I
get that from email. Now I'm going to go back
to Jennifer. She's saying neighbors are making noise just to buger.
That is a hard accusation to prove, and sometimes I
hate saying this, but man, it just comes down to

(45:32):
who has the stronger will. If you stop complaining and
just suck it up, will they eventually stop. I find
it hard to believe that at nine o'clock at night,
they just start making noise. Oh honey, it's time to
start bugging. What you have a call it downstairs? It's let's
make her life miserable.

Speaker 4 (45:51):
I don't know. I mean, I.

Speaker 5 (45:53):
Guess it could happen, But I think what you're gonna
find is if it's not a building problem, well, if
it is a building problem, there's nothing you can do
about it. There are some buildings and apartments made just
so poorly you can hear everything, everything transfers through the walls.

(46:13):
And then there are some where you do have crazy neighbors.
But Jennifer, sometimes you just have to move. I hate
telling you that, but.

Speaker 14 (46:23):
I do plan on moving. But the problem is I
have a couple more months left. So if you want
to break a lease, you have to pay over a
thousand dollars.

Speaker 5 (46:31):
No, no, I'm not asking you to break a lease.
But do you really believe though? This is the part
I need to know. Are they just noisy neighbors or
are they doing this.

Speaker 14 (46:41):
Solitory very Talu story of the adult guy. I came
home one time in the morning. After I asked him
to keep it down, he came up the stairs starts
stomping on my ceiling on purpose, so they know I
can hear the noise, and they do it even not
nine o'clock, it's midnight, it's ten o'clock. It's past the quiet.

Speaker 4 (46:58):
Have you ever recorded noise?

Speaker 14 (47:01):
I've tried. It doesn't come on a cell phone.

Speaker 18 (47:03):
You have to buy us no.

Speaker 4 (47:05):
I know what you mean. It's hard. It's hard to
get it to come.

Speaker 19 (47:08):
Jennifer, this is BO.

Speaker 4 (47:10):
I have a suggestion, Yeah, what Bow, What do you got?

Speaker 20 (47:13):
What I would do instead of fooling around with the
building security, just call the uh local police department every
time there's a noise and that'll step up the enforcement
for them to quit.

Speaker 14 (47:25):
I'll try that.

Speaker 12 (47:26):
They did get hold on, Bo.

Speaker 4 (47:28):
Do you think the police would actually come for a
noise complaint.

Speaker 20 (47:31):
I when I lived in an apartment in Denver, I
called the police and noise is an issue. They can
issue a ticket for loud noise, and if they get
a uniform officer knocking on the door, I think they
would they would assist in them attenuating the noise.

Speaker 14 (47:46):
Security is not doing anything good. Security doesn't do anything.
They just say okay and then they leave, So that's
not doing anything for them.

Speaker 5 (47:52):
I think someone else said, listen, I just got this text.
By the way, you can text me in two ways
five seven seven three nine or my Google voice number
which comes right to my cell phone seven four seven
nine fifty eighty. Somebody says, Tom, there are neighbors like that.
I believe are one.

Speaker 4 (48:14):
And uh wow, I mean, you know, I just.

Speaker 14 (48:20):
Smoking and all the figger butts are coming down by
my doorway after I swept.

Speaker 4 (48:24):
Is it a no smoking building?

Speaker 14 (48:28):
They can't smoke in size, so they have to smoke outside.

Speaker 21 (48:30):
What I'm asking?

Speaker 5 (48:30):
Okay, now, I know you say you call security, but
have you ever talked to the management?

Speaker 11 (48:37):
I have.

Speaker 14 (48:38):
I sent them all. I sent them emails and went in.

Speaker 4 (48:40):
Personal gain and what do they say, reach out?

Speaker 14 (48:43):
We'll reach out to them again.

Speaker 5 (48:44):
Hey bo, let's call them, you bou for the hell
of it. Let's just call management and at least add
some some horsepower to her complaint. You know, that's what
we can do, Jennifer, And hope it means something.

Speaker 4 (48:56):
Let's do that. I will.

Speaker 19 (48:58):
That's that's a good suggestion.

Speaker 4 (48:59):
Yeah, let's do afternoon. Yeah, we're going to call for you, Jennifer.

Speaker 5 (49:03):
I'm assigning this to bow here and Mark, oh, thank you,
and and we'll stay in touch with you.

Speaker 4 (49:09):
Okay. So what's going on with you? Mark? Yes, sir?

Speaker 22 (49:18):
Can you hear me?

Speaker 4 (49:19):
Good? Yes, sir?

Speaker 22 (49:21):
Tina as an older jeep, and I had like the
death wobble and the trend.

Speaker 4 (49:25):
And so oh yeah, God is that a terrible thing?

Speaker 22 (49:29):
And I tell it was tires, I said, tires on
their older.

Speaker 5 (49:34):
What they say that death wobble they say comes from
the steering dampener or you have to install one. In fact,
let's get Griffin back on real quick. So uh if
you can, okay, Kachina, what were you going to tell
me about it?

Speaker 9 (49:48):
Though?

Speaker 4 (49:49):
Are you having? Is this is for a friend of yours? Right, Mark?

Speaker 22 (49:53):
Yeah?

Speaker 4 (49:54):
And so what's what's the issue that we can help
you with? Did he did tell me about it? Is
it a new jeep? Or used? How old is the jeep?

Speaker 22 (50:04):
It's in the eighty nine okay. And she had paid
this guy that goes over here to the place where
we go to the bar. Yeah, give him fifty and
he's sots to tune it up, fix the front end
and something else on it.

Speaker 4 (50:24):
But fifteen was he supposed to fix the death thing? Yeah?
The wobble.

Speaker 22 (50:32):
It fit ball joints and she had the tyrone ends already. Yeah,
so fit them in. He fits them in, got the
death wobble stop.

Speaker 5 (50:43):
But so he did Wait a minute, Wait a minute,
he did get the death wobble stopped?

Speaker 4 (50:49):
Yeah.

Speaker 22 (50:50):
Oh it stalls at every stop sign.

Speaker 5 (50:54):
Okay, so that's well that that sounds like a simple problem.

Speaker 4 (50:58):
Man.

Speaker 5 (50:59):
But the guy, I'm amazed. So the guy did do
the work. Her main complaint now is it stalls all
the time?

Speaker 22 (51:06):
Yeah, well he's supposed pitt a new battery. Didn't do that.

Speaker 4 (51:10):
Well wait a minute, so wait a minute. Did she
pay for a new battery?

Speaker 22 (51:15):
She give him fifteen hundred bucks to get started on it.

Speaker 5 (51:17):
No, But what I mean is, does she have Here's
what I'm asking again, does she have an invoice that
outlines a new battery?

Speaker 13 (51:25):
No?

Speaker 22 (51:25):
Contract that was signed?

Speaker 4 (51:27):
Okay, that's the problem.

Speaker 5 (51:29):
So he can say we why didn't include a battery
because that wasn't part of it.

Speaker 22 (51:33):
Right, it will take her to court and take the
jeep from her and sell it.

Speaker 4 (51:38):
Well, did he put a lean on it? Yet?

Speaker 22 (51:41):
He's going to threatening her on the phone and she
has text so you threatened her and I said, take
that over to the serfs office M's County.

Speaker 5 (51:49):
And no, wait a minute, Wait a minute, Mark, there's
a long way between failure to pay and getting her
car repossessed. That I think he's trying to intimidate her.
But what is the main issue right now? Does he
say she owes him more? Hold on, Mark, Mark? Does

(52:12):
this mechanic claim your friend owes more money?

Speaker 4 (52:17):
Yes? Okay? How much more money does this mechanic believe?

Speaker 22 (52:22):
A nign un.

Speaker 4 (52:25):
There's no contract though, now you're on. Well, if there's
no contract, how is he going? I don't know anything.
That's what I want to know.

Speaker 5 (52:33):
How is he basing the additional How is he basing
the additional nine hundred bucks?

Speaker 22 (52:39):
He has no receipts that he will give her that
he has Okay, I mean.

Speaker 5 (52:45):
Hold on, hey Griffin, I want to ask you something
real quick. Griffin again with Action Automotive Services dot Com.
Hey Griffin, real quick, I want to know in a
nineteen eighty nine jeep, she paid a mechanic to do
a tune up and other repairs. He got rid of
the death wobble by replacing the ball joints. But now

(53:05):
he says every time she comes to a stop sign
or a halt, it stalls.

Speaker 4 (53:11):
So what does she have to do? Mark?

Speaker 5 (53:12):
She has to turn it back on and it runs
until she stops again. Well, yeah, it sounds like an
idol problem. What do you think, Griffin?

Speaker 10 (53:21):
Yeah, yeah, it could be.

Speaker 16 (53:23):
It could be any number of things.

Speaker 8 (53:25):
Is it carburetor or fuel injected that year?

Speaker 22 (53:28):
I believe it's carbureted.

Speaker 10 (53:31):
Yes, it could be a.

Speaker 8 (53:32):
Whole litany of things.

Speaker 23 (53:33):
I'd have to look at it to get Okay, all right,
but listen, I just wondered if something barks at you
from that year eighty nine jeep and Griffin, have you
heard of the death wobble on those jeeps?

Speaker 16 (53:46):
Yeah, it's it's real common, and it's it's usually fixed by,
you know, loose front end parts such as ball joints
or most Okay, I've seen the steering stabilizer shock.

Speaker 4 (53:58):
Is That's what I was thinking. That's what I was thinking.

Speaker 5 (54:01):
Okay, And by the way, thank you, Griffin. I appreciate it.

Speaker 4 (54:04):
That's action automotive.

Speaker 19 (54:06):
Have you tried putting a neutral.

Speaker 16 (54:08):
Reminded people that I'm the best looking technician.

Speaker 4 (54:11):
Yeah, that's right.

Speaker 5 (54:12):
I forgot to remind you of that, But I want
to ask you something because I saw your website both ways.
It's Action Automotive Service dot com.

Speaker 4 (54:20):
Is that right?

Speaker 16 (54:22):
Yeah, it's Action Automotive Service dot Com.

Speaker 5 (54:25):
Okay, that's service a singular. Thank you very much, Griffin.
We appreciate it. Uh, Doc, what were you asking?

Speaker 19 (54:31):
What happens if he puts it in neutral when he
comes to a light.

Speaker 4 (54:36):
I don't know if they've tried that. Did they try
to try that?

Speaker 10 (54:40):
Yeah?

Speaker 22 (54:40):
They got to keep your foot on the guests.

Speaker 5 (54:41):
But yeah, that sounds like a simple idle problem to me,
but I might be wrong.

Speaker 4 (54:46):
Hey, Mark, real quick, what is your friend's first name?

Speaker 22 (54:50):
Her name is Melissa.

Speaker 5 (54:52):
You know what I'm going to have Deputy Doc just
call over to the mechanic just to see, you know
how how he's going to justify an additional eight hundred
dollars in repairs under the Auto Repair Act. Listen to this, Mark,
and this is what Deputy Doc's going to tell him.
Under the Auto Repair Act, they must give a written

(55:14):
estimate for anything.

Speaker 4 (55:16):
I mean, first they have to give the original estimate.

Speaker 5 (55:18):
Then they have to give any increase in price above
that above ten percent, they have to get a specific authorization.
This guy sounds all wet to me, So just hang
on mar Let's doc. Let's just call over there and
just see where he's justifying this. You've got three three

(55:38):
three all three seven to one three talk seven one
three eight two five five. Keith, what's going on? I
know I have to take a break. Let me just
get started here dragon, Keith, what's happening.

Speaker 24 (55:49):
I am considering putting in a whole house fan. I've
heard you advertised to talk about this. Quiet cool and
im I'd like to get the information on what I
should about how much I should pay.

Speaker 4 (56:00):
Okay, I'm going to tell you.

Speaker 5 (56:02):
I'm going to tell you that the entire industry now
Qccolorado dot.

Speaker 4 (56:07):
Com puts in whole house fans.

Speaker 5 (56:10):
But because this is a consumer call and it's not
a commercial, I want to tell you that he's not
the exclusive dealer of whole house fans.

Speaker 4 (56:17):
In fact, do you guys do him, George, do you
do them at all? We do him?

Speaker 5 (56:20):
We don't do him that often now, but there are
so that's not a big part of your business. No,
but there are some HVAC companies that do them. But
they say the same thing. It's not a major part.
There's nothing wrong with getting QC Colorado. They're great people
and that's their specialty. But there's a few cautions I
want to give you before you do it, because I
found out some stuff and it's not their fault, but

(56:42):
there are things you need to know before you do it.
Say hang on and we'll come back to that. I'm
Tom Martine. Right after this, we'll talk about that anymore.
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until your content

(57:03):
time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 4 (57:31):
Hi, and I'm Margina. You're troubling Peter Frail three seven
or three Talk Keith.

Speaker 5 (57:35):
You're asking a very good question on Whole House Fans
Now again, quite cool, Whole House Fan, that's the brand
I love it. It's a big, powerful fan. They have
a different sizes and the remote mount in the attic.
If you go up in your attic, you'll see that
between the peaks there they have some sometimes that use
strapping and what and it suspends. It suspends the fan

(57:56):
up there with a duct going down to the ceiling
into it and attract it great. And then what happens
is they remote control it. So now you turn that
on and off. And as simple, it's as simple as this.
It takes a high volume of air from your home
and it expels it through the attic.

Speaker 4 (58:13):
Now that will in and of itself, balance the temperatures
in your home.

Speaker 5 (58:18):
Now, it's important that you have various levels on your home.
One level it won't work. If you have two levels,
it can work. Three levels are better when you have
something that's underground or walkout basement or something because it's cooler.
But the idea is just strategically open windows in areas
where it's cooler so the air will circulate through your home.
Here's the big problem. And again I think QC. I

(58:43):
think they should consult people about it, but they're not
obligated to. I mean, it's not their problem if the
attic is out of out of code. And unfortunately, unfortunately,
I would say I talked to Henry Brett's over at
Excel Roofing about eighty percent of all homes are out
of spec when it comes to proper attic venting and ventilation.

(59:07):
In fact, if I had an HVAC company like George
here with fix at twenty four to seven, it's not
their job to see that their home is properly ventilated
in the attic. But I'll bet you there's a number
of people that get a brand new system. And I'm
not saying I've heard this, but I'll bet you there
are a number of people that buy a brand new
AC system because they had a hot upstairs or something

(59:28):
and the upstairs is still hot and no AC system
in the world will fix it. But they needed one anyway,
it was a twenty year old system and they got one.

Speaker 4 (59:37):
Then they call and say, Tom, I've.

Speaker 5 (59:39):
Just bought a brand new area sea and it's still
hot upstairs and you go there and find the attic
is one hundred and sixty degrees. Well, no AC will
overcome that because attics need to be ventilated, and it
also helps within the heating season.

Speaker 4 (59:54):
So what's the solution.

Speaker 5 (59:56):
The solution is, if you put a whole house fan
in but your attic is choked, the whole house fan
is going to be choked and it's not going to
work as efficiently. Now, it's going to force air out
of the attic, but it's not the proper.

Speaker 4 (01:00:09):
Way to do it.

Speaker 5 (01:00:10):
The proper way make sure your attic is properly ventilated. Now,
I'm not telling you everyone who buys a whole house
fan has to go through and redo their attic, but
unfortunately a lot of the attics are not well ventilated.
You have to have a certain number of soft events
and a certain number of roof fens, and sometimes even

(01:00:31):
an attic fan on the roof to pull out hot air. Now,
that doesn't mean you all need attic fans. And that's
not the whole house fan. That's an attic fan. It's
a totally different animal. All it does is circulate through
the attic. Now, in my case, I had a whole
house fan. I was saving money and I loved it,
and I didn't realize how hot it was upstairs because I.

Speaker 4 (01:00:54):
Had no one really living there all night.

Speaker 5 (01:00:56):
Okay, my daughter moved in and she said it was dreadful.
And I started looking at it, and I had never
monitored the temperature at night up there. It was cooler
because of the whole house fan, but it wasn't perfect.
And then when Henry went up in my attic, he says, Tom,
this attic, I can fry some eggs up here, let's
cook pizza. I mean, because it was terrible. So what

(01:01:18):
we did. He came here just the other day and
opened up the attic with giant vents and two giant
big fans that are solar operated. And I swear to
you it was like turning on a switch and like
I had a brand new air conditioner up there, and
when I turned on the whole house fan, oh my god,
the volume of air doubled. So what I'm saying to

(01:01:42):
you is get a whole house fan if you want,
but don't expect a miracle. If your attic is stifled
and choked, that's it.

Speaker 13 (01:01:49):
In a nutshell.

Speaker 5 (01:01:51):
I just want to be transparent here because they're not
miracle workers.

Speaker 24 (01:01:55):
Well, yeah, I know there's some event laking you have
to have for the air to keep moving, and but
if I have the proper venting, of course, what what
would it? What should I expect to pay just for these?

Speaker 5 (01:02:10):
I don't know the recent pricing. I think for my
big one I paid twenty two.

Speaker 4 (01:02:14):
To twenty three hundred.

Speaker 19 (01:02:16):
Okay, that's how I played last week, Tom, What did
you pay John three?

Speaker 4 (01:02:22):
Twenty two or twenty three hundred? Now?

Speaker 5 (01:02:24):
Doc, the jury's still out with Doc because he only
has two stories. And Doc, did you did did you
play with.

Speaker 4 (01:02:30):
The windows and stuff? And how are you doing with it?

Speaker 19 (01:02:33):
Yeah, I'll let you know after today, Tom.

Speaker 5 (01:02:36):
Okay, anyway, Doc had one put in, so it's going
to be about two grand a little more.

Speaker 10 (01:02:42):
Yeah.

Speaker 24 (01:02:43):
Well my house is a ramp style and I've.

Speaker 4 (01:02:45):
Got well hold on about do you have a basement? Yes?

Speaker 5 (01:02:49):
Okay? You have windows in the bay. Do you have
windows in the basement?

Speaker 10 (01:02:53):
Yes?

Speaker 4 (01:02:55):
Okay? It does it stay cool in that basement?

Speaker 24 (01:02:59):
Has because I have your condition, it's always told down there,
good good?

Speaker 13 (01:03:04):
Yeah, so so I would.

Speaker 24 (01:03:07):
And it's about about forty two hundred square feet total
up and down. I guess you consider both when you're
when you're installing a whole house fan.

Speaker 4 (01:03:15):
That's right, that's right.

Speaker 24 (01:03:16):
Yeah, But I think I should be so should be
you know, somewhere around twenty three hundred dollars year.

Speaker 4 (01:03:24):
I think, Yeah, that's that's what I'm thinking, Benny.

Speaker 5 (01:03:27):
Yeah, and just make sure the addict is properly vented anyway.
And by the way, properly vented attic is not just
going to help with cooling your home, but you know
your roof will last longer if you have an asphalt
roof where you've have top, plywood deck all of that.

Speaker 24 (01:03:40):
Yeah, I know, Tom, you know I have a thermometer
up in my attic.

Speaker 19 (01:03:43):
Yeah.

Speaker 24 (01:03:43):
And when on these hot days one hundred and twenty
five degrees, Yeah, it's too hot.

Speaker 10 (01:03:48):
That's what it is up there.

Speaker 4 (01:03:49):
Yeah, jeez. I hope that helped.

Speaker 5 (01:03:51):
I hope help three three seven one three talk seven
one three eight two five five Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content, wait time for an

(01:04:11):
insurance check up free, no obligation. In comparison, call Compass
insurance paying too much your coverage at dozens of insurance
companies find out now three all three seven seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate man dot com to
list your home with Remax Alliance three all three nine
two zero sixteen twenty two. Hi Tom Martino, your troubleshooter

(01:04:40):
three oh three seven one three talk seven one three
eight two five five.

Speaker 4 (01:04:45):
Dave has a comment on Whole House fans.

Speaker 25 (01:04:47):
Dave, go ahead, sir, Yeah, Tom, I've had in mind
for about four years and it's awesome. My life was
initially pretty skeptical about getting it, and once she started
seeing the electric bills and everything else, she was like, Oh,
this is this is great.

Speaker 12 (01:05:00):
So yeah, that's desit about it.

Speaker 25 (01:05:03):
I tell them to go for it.

Speaker 5 (01:05:04):
Now, do you have a walkout basement or a basement?

Speaker 25 (01:05:08):
I do have a basement, but I don't I don't
do what they suggest by opening the basement windows. I
actually just open one on the first floor really and
just let it suck out.

Speaker 4 (01:05:18):
Yeah wow.

Speaker 25 (01:05:19):
And it works pretty well just that way, especially once
the temperature drops in the evening and we vent the
entire house, and then I do it in the morning
as well, just to exactly the temperature down, and then
we close up the house and it's pleasant mostly.

Speaker 5 (01:05:32):
Now another good thing, and I talk about this, but
not that much in commercials. When you know, people leave
their air conditioning on during the day so when they
get home it doesn't take forever to cool down, so
they keep it on at least while they're at work
and stuff. And sometimes there's an empty house being cooled,
not necessarily cool the same as if you're home, but
it's still on now. With me, prior to my daughter

(01:05:56):
being here, I just left everything off and it was
I get in here and it's hot on these high
but I turned that whole house fan on and within
ten minutes it's you know, it's normal, and then I
can turn the air on.

Speaker 4 (01:06:11):
I don't know if you've ever done that.

Speaker 25 (01:06:14):
Well, mine's actually I thought it was funny you were
talking about Excel roofing because I actually had my roof
replaced for a hailstorm by.

Speaker 8 (01:06:20):
Them, and I told him I.

Speaker 25 (01:06:21):
Had an attic fan up there, not an addict fan,
a whole house fan, and the guy that came out said, yeah,
no problem, we'll look at that for your ventilation. And
they did a great job, and good actually works better
now than he used to.

Speaker 4 (01:06:34):
Exactly that, because if the roof is not I'm telling you,
you know, I think there should.

Speaker 5 (01:06:39):
Be a company that does just addic ventilation. And Excel
does it of course, so I shouldn't say that they
do it. Of course their main thing is roofing, right,
But I think that if a company specialized in attic ventilation,
that would be the shiznts. In fact, if I was
the quiet, cool guy, I would do both. I would

(01:07:00):
old people with both. Now that doesn't mean I'd slam
everybody with an attic ventilation system just because I'm putting
in a whole house fan, but I certainly would make
it part of me. Now, George over here at Fix
It twenty four to seven, George, you guys always check
the ventilation and the upper floors right, because you don't
want to be check.

Speaker 4 (01:07:18):
You don't want to be caught without Yeah, look, we
don't want to.

Speaker 7 (01:07:21):
We don't want to give you an expectation if we're
replacing your system and have a complaint afterward or Yeah,
so we're going to always ask you if you having problem.

Speaker 4 (01:07:29):
Series gets hot and look into watch.

Speaker 5 (01:07:31):
Now coming up, we're going to talk about a special
for the shoulder season.

Speaker 4 (01:07:36):
To be proactive and save money.

Speaker 5 (01:07:38):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. Comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only

(01:08:00):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance. Three
oh three nine two zero sixteen twenty two.

Speaker 4 (01:08:09):
Yeah, ripped up.

Speaker 3 (01:08:16):
News you needed by, so you don't have come.

Speaker 2 (01:08:21):
Come running just as fast as we can.

Speaker 3 (01:08:25):
Shooter's gonna help come.

Speaker 15 (01:08:27):
Man Dix is the Troubleshooter Show. No Tom Martino, Hi,
Tom Martino.

Speaker 4 (01:08:35):
Here, Welcome to the show. After a very.

Speaker 5 (01:08:38):
Busy morning, we have open lines if we want to
get through three oh three seven to one three talk
seven one three eight two five five. I want to
go over some text and stuff.

Speaker 4 (01:08:46):
At first. I want to talk to George H.

Speaker 5 (01:08:48):
Donaldson, owner of fix At twenty four to seven and
my friend for many years. We're talking about the shoulder season.
What they mean by a shoulder season.

Speaker 4 (01:08:57):
Basically, it's not it hasn't come to a head yet, and.

Speaker 5 (01:09:01):
It's really not really hot, it's not really cold. This
happens in the spring. It happens in the fall, and
people have a breather. They don't use too much air,
they don't use too much heat. It's really a very
nice season. But it's the time to get things done.

(01:09:23):
If you don't, you're going to regret it. That is,
if you have a problem. Now, there are a lot
of people don't have problems. They have newer systems, blah
blah blah blah. Even those should be checked out from
time to time. One of the number one reasons systems
fail or not just fail but fail to offer proper efficiency,

(01:09:48):
is they deteriorate over time due to dirt, crime, debris.
I mean, do you realize that all the air in
your house goes through the system, whether you're using air
or furnace, right, George, So your air uses the furnace
box the furnace, right, and the furnace us the furnace.

Speaker 4 (01:10:09):
So they're always working.

Speaker 7 (01:10:11):
Yeah, the blower motor is what's pushing the air through
your house, right, And so the only difference is when
it's in heating mode, there's a heat there's a heating
component that fires up and it's pushing heat to your home.
And so, like you just said, all of the air
runs to your home within two minutes, by the way,
whether you're running your air conditioner or furnace. And so

(01:10:33):
it's collecting all that dirt dusterbree over time, it's caking
on that blower motor and the bunches the blower all over,
but the blower motor specifically is the most important component
to get cleaned. All of it's important, but what happens
is is all of the dirt starts caking up on
the motor and it's working harder. That's where the efficiency

(01:10:54):
part that you just talked about comes in. So it's
now charging you more than it would otherwise. And that
thing's gonna go out sooner than later if you don't
keep it clean. And so you're supposed to get it
cleaned twice.

Speaker 4 (01:11:03):
A year, by the way.

Speaker 5 (01:11:04):
What happens is it can create an imbalance which breaks seals,
leaks oil seas is done. And in fact, we've had cases,
George and I know specifically cases where people were told
they need a whole new furnace and you guys were
able to do the blower motor.

Speaker 7 (01:11:19):
Yeah, I mean a lot of times it's just a component,
So you should never By the way, I'll tell people
it's probably best to replace components if they go out,
and if they won't go out, by the way, within
ten years, if you keep it cleaned every year, they
will not. That thing will last longer and be more efficient.

Speaker 4 (01:11:37):
But it's even more like ten or fifteen, right.

Speaker 7 (01:11:40):
Yeah, But there's companies that will tell you need to
replace your system and it's only six seven years old,
and I would tell you that is not accurate. That
is not the best thing to do. Now if it
is eleven, twelve, fifteen years old from just efficiency purposes
and it's out of warranty. In that case, it probably
depending on what the component is you want to replace
this that you need to replace it may or may

(01:12:01):
not make sense. But if it's under ten, I can
tell you without question, unless it was just a really
bad install or something, or just the wrong equipment from
the start, that that's not the case.

Speaker 4 (01:12:10):
Okay, you should not replace it.

Speaker 5 (01:12:12):
Now, what about the ones you're putting in now that
are efficient and good new technology? How long are they
projected to last? The newer systems now twenty years.

Speaker 4 (01:12:23):
Yeah. I mean so they're all under warranty for ten.

Speaker 7 (01:12:25):
But you know, technology is always changing, so I would
project that they're going to be longer. They still say ten,
but it could be fifteen, twenty, but tom it could be.
It really comes down to how do you take care
of it? Do you get it cleaned?

Speaker 4 (01:12:37):
Every year?

Speaker 7 (01:12:38):
A lot of these companies say we're going to come
tune it up. As you know, they don't tune up anything.
They don't see anything.

Speaker 5 (01:12:44):
First of all, when they say tune up, very little
of it's tune up. Most of it truly is cleaning
most of it. Let's be honest, there's very little to tune.
But let's talk about that.

Speaker 4 (01:12:54):
Okay.

Speaker 5 (01:12:54):
I know you clean, you truly do okay, and you
don't just vacuum the cabinet. I mean I've seen you
take that the fins out and literally decrease them and
clean them.

Speaker 4 (01:13:03):
Now, I want to know this. What is involved in tuning?
When we talk about tuning, what the frick do you tune?

Speaker 7 (01:13:10):
I mean, there is a tune like you make sure
the burners are in line, like you know, there's here's
a can.

Speaker 5 (01:13:15):
You adjust the air mixture like with a with a car.
I mean the flame air coming in you can't.

Speaker 7 (01:13:20):
Yeah, yeah, I mean you make sure the whole thing
is working efficiently and working in it all works in sync.
And so you want to make sure it's all working
in sync and correctly. Otherwise and even one thing, you
just the motor, gets out of balance, you want to
make sure all of that is is working well because
that is what causes breakdowns. You know, we guarantee, because
we know we clean it, that your system will not

(01:13:44):
break down this season. So like this last summer, this
summer was hot, right, this year was very hot. Oh
my god, all those cleanings we did last year, Like
we track it. Guess what, no breakdown, no breakdowns? Good,
Like we know your system is highly unlikely to break
down if we clean it.

Speaker 4 (01:14:01):
All these calls we ran this summer.

Speaker 7 (01:14:03):
Where people who didn't get their system cleaned, and many,
by the way, we're other companies. You don't who did
a tune up? Yeah, but they didn't. They're like, no
I got it done.

Speaker 12 (01:14:12):
No you didn't.

Speaker 8 (01:14:13):
We can.

Speaker 4 (01:14:13):
Now here's the other thing. You don't have to do
it winter and summer, right, you know you should do
it winter and summer. The cleaning.

Speaker 7 (01:14:21):
The cleaning. We do it twice years. Like if you're
a member of ours, we come out in the in
the spring and the fall. Because because again what we
just said that that is happening.

Speaker 12 (01:14:29):
That's true.

Speaker 5 (01:14:29):
Though, that's true either ac or your furnace, especially if
you can do it for thirty nine. Because if you
can do it for thirty nine, that's not a whole
lot of money to keep it.

Speaker 4 (01:14:36):
We can't do it. We don't. Look, we don't.

Speaker 7 (01:14:38):
We lose money out thirty We do it for thirty
nine for new client one time.

Speaker 4 (01:14:42):
I'll never give you that price.

Speaker 7 (01:14:43):
A seton came all right, now, if you're a member
of ours, it's one thirty nine, you're right, but you
also get plumbing, electric and well it's.

Speaker 5 (01:14:49):
Not one one if you're a member. If you're a member,
it's free. It's part of it.

Speaker 7 (01:14:53):
If you're I'm talking about our membership is nineteen dollars
a month or whatever that comes right, two forty I
guess this is what it is.

Speaker 4 (01:14:58):
But that's everything.

Speaker 7 (01:14:59):
Well, so two you get four visits, you get the
electrician out, you get the uh the.

Speaker 4 (01:15:06):
So you know it's about sixty dollars a visit.

Speaker 7 (01:15:09):
Right if you're a member, But if you're not a member,
it's one thirty nine is what I meant to say.

Speaker 4 (01:15:13):
Now I get it, But so we'll only give that.

Speaker 7 (01:15:15):
The only reason why we give people that price is
what we're talking about here. People don't know so and
when they see it, they understand. We just want you
to see and understand what you and me just talk.

Speaker 5 (01:15:24):
So you're saying, if you get them out for if
you go out to a house for thirty nine, there's
a good chance they're gonna call you back if there's
a problem, or there's.

Speaker 4 (01:15:31):
A good chance they're gonna become a member. So it'll
see what we want.

Speaker 7 (01:15:33):
But if they don't, they're gonna pay one thirty nine
the next time, because if they see it's worth it,
it's worth it for other companies will charge you one
thousand dollars and call that or rejuvenation.

Speaker 4 (01:15:42):
I'm serious.

Speaker 5 (01:15:43):
No, I know it, I know it. I've seen it.
They it's they're like three forty nine. But okay, bottom
line though, the equipment is getting more expensive.

Speaker 7 (01:15:51):
Right, Well, Tom, here's I don't know if you know this,
but January first, we have no choice.

Speaker 4 (01:15:57):
So we were just talking about prices.

Speaker 7 (01:15:58):
What happens general, we're refrigerating now changes, So it changed
from R twenty two to four ten A. At that time
it was against the law like that the manufacturer cannot
produce that equipment, cannot sell it to me as a
as a contractor, I cannot legally install it. It is
against the law. You mean the old equipment, the old equipment.

(01:16:18):
And now that's changed it again. So what happens is
going from four ten A to five to ten.

Speaker 4 (01:16:23):
Oh, I want to talk about that coming up.

Speaker 5 (01:16:25):
So you're telling me that come January, you cannot get
these old systems installed.

Speaker 4 (01:16:31):
Well, the system and they're good systems, Like if you've bollwed.

Speaker 5 (01:16:33):
No, I know, no, I know what you're saying. The
government is upping the standard. Is it going to be
more efficient, is it going to be better or is
it just going to be cleaner?

Speaker 4 (01:16:42):
Better for the environment? Okay, God, what it is? So
if you put in a system now you could save
you can save a lot thousands, Why it's gonna go
up that much the whole market? All right, we're going
to talk about that, my control, We're going to.

Speaker 5 (01:16:54):
Talk about that. I'm tell Martino. By the way, Denver
Region dot com. George, I don't know he'd be honest.
I had it done on my hair. You don't have
to say anything. No, seriously, I did.

Speaker 4 (01:17:03):
I did.

Speaker 5 (01:17:04):
I mean it was really thin, and I can tell
I'm getting some new growth. And I'm not telling you.
You know, you need to go there for hair. But
they do stem cell therapy for joints, and they do
weight loss supplements that are compounded.

Speaker 4 (01:17:18):
You save a ton of money. Denverregen dot com. I
need to do that.

Speaker 5 (01:17:28):
Go with a sure thing Denver's best roofer, Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out Now three all three seven
to seven to one.

Speaker 4 (01:17:48):
Help.

Speaker 5 (01:17:48):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine to zero
sixteen twenty two. Tom Martino your troubleshooter, So listen, let
me just I want to go to the phones.

Speaker 4 (01:18:09):
But quickly.

Speaker 5 (01:18:10):
With all this talk of the cleaning for the shoulder season,
We're going to offer a special. Now, there's going to
be This special at thirty nine Bucks is truly special.
And if you don't have it done, you're not going
to get it done, okay, and you're not going you
don't wait.

Speaker 4 (01:18:24):
For your first cold snap. Please, I am.

Speaker 5 (01:18:27):
I want you to record this show and say, God,
I should have listened because some of you, not all
of you, but some of you are going to face
really big problems when the cold snap. So thirty nine
Bucks is the normal, special special thirty nine Bucks. But
I'm going to ask George for today, just for today.
Let's say, can we go into an end of business
today or you tell me the rest of the week.

(01:18:48):
You tell me, let's do something even better than that.

Speaker 7 (01:18:51):
Yeah, you know what we'll do twenty nine dollars get
your for today. This is the best time to do
it after summer, especially this hot summer where your bonus
is dirty.

Speaker 4 (01:18:59):
As I know from the summer, I know it. Get
the last thing you're thinking about, it's in your furnace check. Yeah,
so as soon as you turn furness on when it
does be cold.

Speaker 5 (01:19:07):
So if they get it cleaned and all that it's
going to be perfect ready going into fall and winters.

Speaker 4 (01:19:11):
So so let's can we do twenty nine for how long?
Twenty nine? They just got a book it today before? Okay,
business today, you got a book.

Speaker 5 (01:19:18):
It doesn't have to be done today. Obviously it won't be,
but you book it. It'll be twenty nine bucks. Okay,
fixmihome dot com seven two zero five two six thirty
nine thirty nine twenty nine. I swear to god, I
went for coffee with my wife and I and a
friend and it was twenty nine. It was twenty seven
bucks or something. I mean, twenty nine dollars is going
to be an incredible deal. A seven to zero five

(01:19:40):
two six thirty nine thirty nine. That's before you're going
to be told you need any crap and you're not
gonna look at You're just not gonna have any worries.

Speaker 4 (01:19:49):
After that, everyone can afford twenty nine bucks. I don't hear.
We guarantee it will not break down till this winter.

Speaker 5 (01:19:54):
Guarantee kay seven to zero five two six thirty nine
thirty nine. I want to go to a John who
wants to talk it a visa card? What's going on?

Speaker 4 (01:20:01):
With your visa card.

Speaker 13 (01:20:02):
John, Hey Tom, thank you, Hey man, my call.

Speaker 2 (01:20:07):
Hey.

Speaker 21 (01:20:09):
I kind of got involved in a scam back in June,
yes a you know, or it was a somebody was
calling and said they had a we had won a
prize with the publisher's.

Speaker 4 (01:20:26):
Clearing house, okay, and what happened?

Speaker 13 (01:20:28):
This went on, and this went on for three or
four days, and they.

Speaker 12 (01:20:33):
Finally said, oh, by the way, we need you to
get a visa gift card. Okay, yeah, yeah, yeah, And
I did that time.

Speaker 13 (01:20:43):
And it's not big bucks, so I'm not too.

Speaker 12 (01:20:45):
Worried about it.

Speaker 13 (01:20:46):
How much is four hundred and twenty six dollars.

Speaker 12 (01:20:51):
And they say I currently have one hundred and.

Speaker 13 (01:20:53):
Forty five ballance. But what's confused me? And when I
two days after I got the card, I called them.
I asked them to cancel the cards, them to put
a whole lot.

Speaker 5 (01:21:06):
So hold on, but I want to take I want
to get this straight to help people listening right now,
because if it happened to you, it's going to happen
to others.

Speaker 4 (01:21:12):
First, you're told you won an.

Speaker 5 (01:21:14):
Award, and what were why were you going out to
get this credit card? This prepaid credit card? What was
the reason they gave you for doing that.

Speaker 12 (01:21:23):
Their package included a brochure that said, hey, because they're
working it through and have to work through a federal agency,
the card is for the federal agency. Okay, what do you.

Speaker 4 (01:21:38):
Mean for the federal agency? You mean to pay the taxes?

Speaker 13 (01:21:41):
No, it wasn't paying tax and there's just a I
basically get an approval for them to proceed with the boarding.

Speaker 4 (01:21:52):
The price. Well, it makes no sense, but I get it.
I get it. They just had to give you an excuse.

Speaker 5 (01:21:56):
So they said, you were told was this a phone
call or mail?

Speaker 12 (01:22:02):
No, it happened to be a phone call.

Speaker 10 (01:22:03):
Okay.

Speaker 5 (01:22:04):
Right, so you're told, hey, man, you won the publisher's
clearing house, but we first need you to go buy
a prepaid credit card.

Speaker 4 (01:22:11):
Is that correct?

Speaker 12 (01:22:13):
That is correct, sir?

Speaker 4 (01:22:14):
Okay, Then what did you do? You bought one? And
what did you do?

Speaker 12 (01:22:17):
Yeah?

Speaker 13 (01:22:18):
And then I called them back and I gave them
the information on the card.

Speaker 4 (01:22:22):
Right, that's right, that's how it works, okay.

Speaker 12 (01:22:26):
And then I sat down. Within less than twenty four.

Speaker 13 (01:22:30):
Hours, I called the visa card and I said, I
want you to put a hold on that card.

Speaker 4 (01:22:35):
Now, why why did you want to put a hold
on it.

Speaker 13 (01:22:39):
Because I suspected maybe there there was some fall play
going on. Oh good, I know, and I know I
know I did not use the card, all.

Speaker 5 (01:22:48):
Right, So you you called up and said I want
to stop this.

Speaker 4 (01:22:52):
I have a bad feeling about it. And what happened?

Speaker 13 (01:22:57):
Then they actually put a whole on the card and
told me it would take six eights and ninety days
to get it resolved because I put in agency.

Speaker 5 (01:23:06):
Who did you call to put a hold on it?

Speaker 12 (01:23:10):
The visa people?

Speaker 5 (01:23:11):
Okay? And it wasn't the scammers. It was the real
visa people.

Speaker 13 (01:23:15):
Yes, sir, it was the real visa people. I've had
numerous phone calls with them.

Speaker 5 (01:23:20):
Okay, So tell me where does it stand now? And
why are you calling?

Speaker 13 (01:23:25):
Well, it's the reason I'm calling is I just need
some advice.

Speaker 4 (01:23:31):
And what are you trying to accomplish?

Speaker 5 (01:23:33):
You're trying to save the four hundred bucks right that
instead of squandering it.

Speaker 13 (01:23:39):
Yeah, in a nutshell, that's true. However, let me let
me make you aware of something. Uh, the card was
for four hundred and twenty six dollars.

Speaker 10 (01:23:49):
No sense.

Speaker 12 (01:23:50):
There's a balance on the card right.

Speaker 13 (01:23:52):
Now of one and forty six dollars and eighty three cents.

Speaker 4 (01:23:55):
So somebody already, somebody already spent it.

Speaker 12 (01:23:59):
Oh yeah, and the month they spent is onenty fourteen.

Speaker 4 (01:24:03):
No, wait a minute, Wait a minute, Wait a minute,
hold on, hold on.

Speaker 5 (01:24:07):
With a prepaid card, you can't spend more that's than
that's on there. I mean, if it was a four
hundred dollars card, they can't spend more than four hundred dollars.

Speaker 13 (01:24:19):
Tom, I'm looking at it, and I understand what you
just told me, and that was my understanding. And also
and what's really confused me and says, Okay, you're telling
me you spent more on the card than it was authorized,
or you accepted the transactions. You're also telling me I
have a balance, and them two numbers together far exceed

(01:24:40):
the Are.

Speaker 4 (01:24:41):
They saying you have a credit balance or you have
a debit balance?

Speaker 12 (01:24:46):
No, I have a balance?

Speaker 4 (01:24:47):
Well what does that mean? You have a balance? Does
it mean you have a balance you owe or a
balance that's a credit.

Speaker 12 (01:24:55):
No, it's a balance that is a credit.

Speaker 5 (01:24:57):
Okay, well then it's then it's impossible that you could
have charged one thousand dollars on a four hundred dollars
card and have a one hundred dollars balance to you,
it's it's all of this is impossible. So I don't
even think you were talking to the right Visa people,
to be honest with you.

Speaker 13 (01:25:15):
Well, I've called them and I talked to the customer service.

Speaker 4 (01:25:19):
Where'd you get the number to call them? Where'd you
get the number?

Speaker 12 (01:25:23):
It's on the back of the card?

Speaker 5 (01:25:25):
Oh okay, all right, then it probably was. Listen, John,
why are you calling today? What can we help you with?
Because it sounds like you're in deep. What I would
do is cut off all communication, rip up the card,
and consider the four hundred dollars gone.

Speaker 12 (01:25:42):
That's why I called. I was looking for your advice.

Speaker 4 (01:25:45):
Well, that's my hold on. That's my advice. That's not saying.

Speaker 5 (01:25:49):
But what I don't understand is if you put a
before by the time you put a hold on the card,
three hundred of it was already spent.

Speaker 4 (01:25:57):
Is that right?

Speaker 10 (01:25:58):
Oh?

Speaker 12 (01:25:59):
More than that?

Speaker 4 (01:26:00):
Well? How can it be more? If it was a
four card.

Speaker 12 (01:26:06):
Tom, I don't know that. That's why I'm calling you, because.

Speaker 5 (01:26:08):
Okays, did the visa people offer you a statement?

Speaker 13 (01:26:16):
The only thing Visa has had told me is that
they they uh disallowed the my dispute transaction?

Speaker 23 (01:26:26):
Then tell me why or give me any kate John, John,
listen John, as part of that card, is there a
place you can go and look at the charges that
were made?

Speaker 4 (01:26:36):
Is there online access?

Speaker 12 (01:26:38):
Yeah?

Speaker 2 (01:26:39):
Did you?

Speaker 4 (01:26:40):
Did you sign on and look at the charges?

Speaker 13 (01:26:43):
I did?

Speaker 4 (01:26:44):
And okay where were the charges? Where were the charges made?

Speaker 26 (01:26:49):
Oh?

Speaker 9 (01:26:51):
My own mind?

Speaker 12 (01:26:52):
Uh, I want to say a lot of them were made.

Speaker 10 (01:26:55):
I got it.

Speaker 12 (01:26:56):
I thought I had that in front of me with
because which is roughly John?

Speaker 4 (01:27:00):
Where were they made all over the country?

Speaker 13 (01:27:02):
Or yeah, quite a few of them were made in Brooklyn,
New York.

Speaker 10 (01:27:08):
Yeah?

Speaker 5 (01:27:09):
Okay, So where does this stand right now? Is anyone
trying to get money from you?

Speaker 12 (01:27:15):
Nobody's trying to get money from me.

Speaker 13 (01:27:17):
I am trying to get the visa guys to explain
me why they disallowed my transaction?

Speaker 4 (01:27:25):
What transaction did they disallow?

Speaker 22 (01:27:29):
Well?

Speaker 13 (01:27:30):
I disputed the money that I was to charge John
on the card.

Speaker 2 (01:27:37):
John.

Speaker 5 (01:27:37):
Now I understand you're saying because you went you did
it too late, You did it too late, You authorized
the card, you gave them the number, then you called
back and changed your mind, and in between they charged
up a thousand bucks. So that's why, John, you made
a mistake. You fell for a scam. May I ask
how old you are?

Speaker 12 (01:27:58):
Yes, sir, sony eight years old.

Speaker 5 (01:28:00):
Okay, well you sound pretty spry. I mean you knew
something was up, John, you just can't. There's not much
we can do about it. But I'm glad you told
us so other people will be aware of it.

Speaker 27 (01:28:10):
John, why don't you use one hundred and thirty six
dollars and then you've only lost that I.

Speaker 4 (01:28:15):
Use, he can't use.

Speaker 5 (01:28:17):
If he does that, they're going to pop him for
the rest of the money that was charged on that.
If he ever acknowledges that he has any part of
it and puts a signature to it, he's done. If
he makes a withdrawal of that one hundred and thirty bucks,
he's over. They'll come after him for the entire balance.

Speaker 4 (01:28:36):
I think. Let me go ahead, John, make it quick.
Go ahead, sir.

Speaker 13 (01:28:43):
The card is on hold and there is a balance
of one hundred and forty five, and their.

Speaker 12 (01:28:47):
Position is, once it.

Speaker 13 (01:28:49):
Gets resolved, we'll give you a new card with one
hundred and forty five, all right?

Speaker 5 (01:28:54):
If they do that, fine, If they don't find I
would just leave it alone at this point. My theory
is if you acknowledge one of the things, you acknowledge
all of the things.

Speaker 4 (01:29:05):
I'm Tom Martino, we have more coming up.

Speaker 5 (01:29:12):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer

(01:29:34):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino here,

(01:29:55):
three oh three seven one three talk seven one three
eight two.

Speaker 4 (01:29:57):
Five to five.

Speaker 5 (01:29:59):
So, George, so we're going to do twenty nine bucks.
You got to book it today. What time do you
stop taking calls for that? I would call it four five.
Let's just say by till five o'clock. Okay, I have
to book by five o'clock. You got to book it,
and that mean it can be done anytime in the future.
Twenty nine bucks for the full extreme clean and tune
and the only people that really do the extreme clean. Okay,

(01:30:20):
And the twenty nine is a steal because even thirty
nine the normal specials to steal. And I'm going to
give that number out seven two zero five two six
thirty nine thirty nine seven two zero five two six
thirty nine thirty nine. You also want to do fifteen
hundred dollars off for any replacements.

Speaker 7 (01:30:36):
Talking about like if you if your system is ten
years plus, you you should consider getting it replaced before.

Speaker 4 (01:30:43):
The end of the year with the new efficiency ones.

Speaker 7 (01:30:45):
Yeah, yeah, it's it's not really the efficiency is going
to be the same. It's just it's it's the refrigerant
that's changing. Oh okay, And so because those lights, no, I.

Speaker 5 (01:30:52):
Didn't mean, I didn't mean in the future. I meant
if you have a ten.

Speaker 4 (01:30:56):
Year old old one, you can get a better efficiency
one now.

Speaker 7 (01:30:59):
Yeah, but this is you're buying today versus January is
virtually the same quality, same efficiency.

Speaker 4 (01:31:04):
The only difference is prices are.

Speaker 7 (01:31:06):
And the prices are going to be way way high,
thousands higher. I'm telling you, we have no choice. Like
that's the whole industry and so now, like, I mean,
if that's you, like, now's.

Speaker 4 (01:31:19):
The time and you're going to do a special.

Speaker 7 (01:31:22):
Yeah, we'll do fifteen hundred off if you whatever.

Speaker 4 (01:31:24):
You want or need a replacement, fifteen hundred off any.

Speaker 7 (01:31:27):
Replacement and doesn't cost you anything at all to get
the find out at that price. Yeah.

Speaker 5 (01:31:32):
So that's seventeen zero five two six thirty nine thirty nine.

Speaker 4 (01:31:36):
Okay, Margaret, you need an assist, You need some assistance.
I'm not sure with what market? What's going on?

Speaker 11 (01:31:42):
Well it sounds easy, but it's old. I need to
buy a tell or have a television shit repaired, and
I don't know where to go.

Speaker 4 (01:31:51):
Okay, what kind of TV?

Speaker 11 (01:31:52):
You tried a couple people.

Speaker 4 (01:31:53):
And they all kind of TV? Margaret? Margaret, Yeah, what
kind of TV do you have? Dear?

Speaker 11 (01:31:59):
It's a Samsung?

Speaker 4 (01:32:03):
Is it an Led? The new one? New kind flat screens?

Speaker 11 (01:32:07):
Yeah?

Speaker 4 (01:32:08):
How old is it? How old is it?

Speaker 11 (01:32:10):
I'm thinking maybe two two and a half years.

Speaker 5 (01:32:13):
Wait a minute, what the hell's wrong with it if
it's only two and a half years old?

Speaker 11 (01:32:16):
Well, first the sound went out? What and now everything's gone?

Speaker 9 (01:32:22):
What?

Speaker 5 (01:32:23):
That doesn't sound? So where did you buy this year?
A couple of years ago.

Speaker 11 (01:32:27):
I bought it best Buy and that's not going to
work out. I'm not a member, they're any longer and
so forth.

Speaker 4 (01:32:33):
So well, best Buy, doesn't I remember to.

Speaker 11 (01:32:35):
Get somebody to fix it? Can they fix the flax?

Speaker 4 (01:32:39):
How much? Can you remember what you paid for it?
Because the Dane think? What size is it?

Speaker 11 (01:32:43):
Wait about I think I paid like in the high force.

Speaker 5 (01:32:47):
I know, I don't know anybody who can fix anything
for less than half of that. I mean, what I'm
saying is they're damn near talk. They're damn near disposable.

Speaker 10 (01:32:58):
Yeah, okay, but.

Speaker 4 (01:33:00):
Hold on, Margaret, not really surprised, Margaret. Do you know
what size it is?

Speaker 27 (01:33:06):
Yeah?

Speaker 11 (01:33:06):
It's forty inches?

Speaker 4 (01:33:08):
Damn. I just like this one behind me, this son here,
let's see. Is it off right now? What the hell?
Why is it off? Anyway? This one behind me, we're
just talking about it. If it's off, I might have
turned it off by mistake. But anyway, the one behind
me here, I've had for so many years. I don't
know what would go wrong with it in a couple
of years. Did you have any voltage spikes?

Speaker 2 (01:33:30):
No?

Speaker 11 (01:33:31):
Tell me what makes that is the.

Speaker 4 (01:33:32):
One that's so old Samsung. I love Samsung. No, no,
I'm serious.

Speaker 5 (01:33:39):
I mean I've never heard of a Samsung going out
in a couple of years, unless that had a voltage spike.

Speaker 4 (01:33:45):
Let me let me just see. Hold on, I had
the name of a.

Speaker 5 (01:33:48):
Guy one time. Let me see if I still have it.
I had the name of a guy that.

Speaker 4 (01:33:51):
Fixed mine once. I did have him come out, not
for this one, but for another one for a for
a TV repair, and it was it was weird. He
fixed it, it was amazing and it just worked. I
gotta find him and this might be him. Hold on, Nope, Nope,

(01:34:12):
I can't. I had a guy that did, actually he
what was wrong with mine.

Speaker 5 (01:34:16):
It was something really simple with the eye for the
remote or something.

Speaker 4 (01:34:21):
It wasn't coming on or off. But I can't. I
can't really tell you.

Speaker 5 (01:34:28):
It's almost it's almost worth just buying a brand new one.

Speaker 4 (01:34:32):
I'm not saying.

Speaker 27 (01:34:33):
That she could go she could go to Costco and
buy like a fifty inch for like three hundred bucks.

Speaker 4 (01:34:39):
I know it. Yeah, I would say this one, you know,
it's really oh oh wait wait, I thought you said
best Buy, but you said Costco. Listen, and you're not
a member of Costco is what you meant, right.

Speaker 11 (01:34:55):
I'm not now, but I mean I could always join up,
but I don't know if it'd be worth it. Just
get this done. It's say, well, they're.

Speaker 19 (01:35:01):
Going to best Buy, they have pretty similar deals.

Speaker 11 (01:35:04):
Yeah, I've been tying the best by that who I
usually go to.

Speaker 13 (01:35:08):
Listen.

Speaker 11 (01:35:09):
I'm not going to keep you, Tom, I just okay,
thank you very much for calling.

Speaker 5 (01:35:12):
I'm sorry, I just didn't have any good advice on that.

Speaker 4 (01:35:16):
Now, Larry.

Speaker 5 (01:35:17):
Larry wants to a question on voting, which is a
weird question.

Speaker 4 (01:35:22):
What's going on, Larry?

Speaker 2 (01:35:25):
Hi?

Speaker 17 (01:35:25):
Tom, Hey, I just had a question about what I
might do about I'm continuous about the one man, one
vote concept. When the local sheriff here in Kansas, in
the county i'm in, has decided during the Republican primary.
You know, everybody that is not registered Republican is not

(01:35:49):
allowed to vote for coming sheriff.

Speaker 10 (01:35:51):
I don't understand that.

Speaker 5 (01:35:52):
Oh wait a minute, because he's only running in the primary.
No one's opposing him.

Speaker 17 (01:35:58):
Well, yeah, there was three three public and running in
the primary, but that decided.

Speaker 9 (01:36:03):
It seems to me.

Speaker 4 (01:36:04):
No, I get what you're saying.

Speaker 5 (01:36:05):
No, I get what you're saying, hold on a second,
that this is something I've.

Speaker 4 (01:36:09):
Long wondered about.

Speaker 5 (01:36:10):
If you can hang on, Larry, I'm Tom Martino. We
have more coming up on the Troubleshooter Show. Go with
a sure thing Denver's Best roofer Excel Roofing dot com.

Speaker 4 (01:36:24):
You don't pay a.

Speaker 5 (01:36:24):
Cent until you're content, wait time for an insurance check
up free, no obligation. In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out now three all three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your

(01:36:45):
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martino here three O three
seven one three eight two five five. By the way,
somebody texted me saying I have the same problem with
my Samsung. I unplugged it for ten minutes, plugged it
back in and it worked again. They basically rebooted it

(01:37:08):
right and now.

Speaker 4 (01:37:11):
Also, there's a pre authorization on these visa cards.

Speaker 5 (01:37:16):
This guy called in and said he was caught up
in a scam where he had to buy a prepaid
visa card that ended up chart that what it ended
up doing is owing more than he had authorized. He
had a four hundred dollars prepaid card. Somebody said that
there's a pre authorization on there that.

Speaker 4 (01:37:37):
Allows you to.

Speaker 5 (01:37:39):
That they might take more money from your bank to
prepay for other charges. You got to make sure you
didn't put any bank account information in there, sir, or
that could be continually taking money out of your bank.
That's very important. Let's go back to the phones, and

(01:38:00):
has a question. He's in Kansas and says he thinks
it's unfair that with the Sheriff's department there were only
three Republicans.

Speaker 4 (01:38:08):
Running, no Democrats.

Speaker 5 (01:38:10):
Therefore it was only decided in the primary, and there
was in the general election. It's automatic now, Larry, technically
that's correct, but there were there were I don't know
what to tell you about that. I mean, if that's
the system and there were no Democrats to run, what

(01:38:30):
difference would it make if you could have voted?

Speaker 10 (01:38:35):
What?

Speaker 9 (01:38:35):
What do you mean?

Speaker 17 (01:38:36):
You mean you can't vote for a Republican because I'm
registered I'm not registered Democrat.

Speaker 5 (01:38:41):
You can you can vote for a Republican you can.
Here's what what I mean. Here's what I'm saying. Just
because there's a primary that did not decide it, they
still have to have they still have to go through
the general election, even if they're unopposed.

Speaker 17 (01:38:58):
It was decided in the primary. Our new sheriff has
been decided.

Speaker 5 (01:39:02):
And well, well I know it's decided, Hey Dragon, help
you of them wrong? But if you're unopposed, don't you
still go through the general election?

Speaker 9 (01:39:12):
Yeah, because that's that's what happened to Biden here, because
he was unopposed for the Democrat.

Speaker 4 (01:39:17):
Party and then he got he got the nomination. No, no,
but the general election.

Speaker 5 (01:39:21):
Let's say let's say that that there was no Democrat
running for an office or no Republican, they still have
to go through a general election, right, Yeah, I mean
because there's also the possibility.

Speaker 4 (01:39:35):
Of writing ballots. Larry, Sure, I need to look up.

Speaker 5 (01:39:38):
I need to look up the race you're talking about,
because I've I've heard of people being unopposed where the
primary in essence chooses the candidate, and because the candidate
is unopposed, they they kind of automatically win the general election.

Speaker 4 (01:39:57):
But there but but.

Speaker 5 (01:40:00):
They do go through the general election where people can
either vote for them or not.

Speaker 17 (01:40:06):
They're not in Kansas, they're not allow it's not going
to be there's there's not going to be a sheriff
on the November ballot.

Speaker 4 (01:40:16):
Really from correct, That's okay.

Speaker 10 (01:40:20):
Right, that's about it.

Speaker 17 (01:40:21):
It was determined only by the elite jew that are
redistered Republican.

Speaker 5 (01:40:26):
I get exactly what you're saying. I get what you're saying.
But then I'm going to ask you again.

Speaker 4 (01:40:31):
Let's say that is true, what would you have preferred
it to be?

Speaker 17 (01:40:37):
Well, it seems to me that it makes sense that
they should have voted for two and then those two
people should have went to the November election, should have
been But if they're both, everybody to choose from them.

Speaker 5 (01:40:49):
But if they're both Republicans, that's not the way it works.
Each party puts up a candidate or a number of candidates.
The winner of that then goes to the general election.
I've never heard of it. What county is this for?

Speaker 4 (01:41:06):
What sheriff Pratt County pr Att?

Speaker 19 (01:41:14):
Correct?

Speaker 5 (01:41:15):
Okay, I'm gonna look it up because I I just
never heard of such a thing.

Speaker 4 (01:41:20):
I thought, even when you're.

Speaker 5 (01:41:22):
Unopposed, you go through a general election, and I'm asking God,
I want to know if my YouTube warns know that
or not. By the way, three oh three seven one
three talk seven one three eight two five on, hold
on and I'll get an answer for that.

Speaker 4 (01:41:38):
Then Brenda wants.

Speaker 5 (01:41:38):
To talk about security deposits, all of that coming up
on the Troubleshooter Show.

Speaker 4 (01:41:43):
I'm here to help you. All you have to do
is call three oh.

Speaker 5 (01:41:46):
Three Martino as well three oh three six two seven
eight four six ' six and you can call that
twenty four to seven, leave a message and we will
call you back.

Speaker 4 (01:41:58):
That's three oh three Martino. More coming up.

Speaker 5 (01:42:01):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 4 (01:42:05):
You don't pay a cent until you're content.

Speaker 5 (01:42:08):
Leave time for an insurance check up free no obligation
comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three oh three
seven seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 4 (01:42:31):
Yeah, Ripped of.

Speaker 3 (01:42:38):
News needs who you don't have?

Speaker 2 (01:42:44):
Come run anxious as can?

Speaker 3 (01:42:47):
Shooter's gonna help?

Speaker 2 (01:42:49):
Come man.

Speaker 15 (01:42:51):
Six is the Troubleshooter Show. No, Tom Martino, Hi.

Speaker 5 (01:42:57):
Tom Martino, You're troubleshooter three all three seven one three
talk three h three seven one three eight two five five.

Speaker 4 (01:43:03):
This hour brought to you by John Fuller Fuller Law.

Speaker 5 (01:43:06):
Get a price on your personal injury and personal attention
and immediate information John Fuller And it's uh personal injury
COO dot com.

Speaker 4 (01:43:19):
Hey, what is going on right now?

Speaker 5 (01:43:23):
You need to know about security deposits, So let's talk
about that, Brenda, what's happening?

Speaker 28 (01:43:30):
Hi Brandon, I rented a house with a three thousand
dollars deposit. It wasn't returned within the sixty days, so
I know I can super treble damages.

Speaker 4 (01:43:39):
Yeah.

Speaker 28 (01:43:40):
I did eventually get the refund from them, but it
wasn't obviously trouble trouble damages worth If I cash the check,
can I steal?

Speaker 4 (01:43:50):
Let's talk about that.

Speaker 5 (01:43:51):
How long after the sixty days did you get it?

Speaker 28 (01:43:56):
It was probably two weeks.

Speaker 5 (01:43:58):
Okay, here's what I'm going to tell you, Brenda. The
treble damages are usually awarded after sixty days when a
tenant writes to the landlord or management company and says,
according to state law, you owe me this, and if
you don't do it within so many days, I'm going

(01:44:21):
to sue for trouble damages. Now here's the problem. You
didn't go through the process and it was two weeks late.
You could possibly if it was egregious and months later
or whatever. But most of the time judges will not
do it because there are no damages and you didn't

(01:44:42):
warn them.

Speaker 4 (01:44:43):
But I want to.

Speaker 5 (01:44:44):
I'm looking up some court precedent on this because I
kept some and I can let you know, but it'll
take me a minute to look it up. And when
I look into when I look into the law books
for precedents, if you hold on, I'll do that after
it'll take a few minutes.

Speaker 4 (01:45:03):
You can even listen if you want, and you don't
have to hang on. That's up to you. But I
will do it, okay.

Speaker 5 (01:45:09):
And what we're asking about is do you have to
go through that process of warning or is it the
mere fact that sixty days have expired gives you treble damages.

Speaker 4 (01:45:17):
I'll ask I'll look that up.

Speaker 5 (01:45:19):
And by the way, Core precedent is previous law based
on previous cases. All right, a couple of cool things here. Now,
somebody said that they want to know why I.

Speaker 4 (01:45:33):
Detest Where is it I'm looking for? Oh yeah, why
I don't like.

Speaker 5 (01:45:39):
Trading cars in on a lease And they want to
know why.

Speaker 4 (01:45:45):
Okay, I want to talk about that.

Speaker 5 (01:45:48):
When you lease a car, there are many things done
that resemble a purchase, but they're not. And for example,
there's not a true interest rate. It's called a lease factor,
and what that means is they just add money to
your monthly payment. And there's also something called an acquisition cost,

(01:46:13):
which is a purchase. So here's what happens. A leasing
company like ABC Leasing. They'll buy a car. That's called
the acquisition cost.

Speaker 4 (01:46:27):
That car then is leased to you, but it's owned
by ABC Leasing. You pay ABC Leasing a monthly fee
to lease the car. That fee is based.

Speaker 5 (01:46:44):
On the amount of use you will do on it.
So ABC Leasing went out and bought the apple. Okay,
that's the car. And they might have bought the apple
from a dealership, it doesn't matter.

Speaker 4 (01:46:59):
They bought the apple.

Speaker 5 (01:47:01):
Now you take that apple and you say to ABC Leasing,
over the next three years, I'm only going to.

Speaker 4 (01:47:09):
Eat half of it.

Speaker 5 (01:47:11):
At the end of that three years, I'm going to
give back the other half.

Speaker 4 (01:47:16):
Then the payment is based on that.

Speaker 5 (01:47:20):
That is how a lease works. The problem comes in
with a trade. If you trade in a car and
it has any negative equity whatsoever, the entire reason for
leasing goes out the window. The benefit of lower payments

(01:47:43):
and the benefit of paying for only what you use
of the car goes out the window. And you're also
paying for the previous car. It's a bad idea. It's
better to sell that car. It's better to pay off
the equity, to do whatever. Don't ever do negative equity. Now,
if it's positive equity going into the deal, it's also

(01:48:07):
not a great idea because they don't take it off
the acquisition price. Usually what they do is increase the
acquisition to absorb the trade. If they do that, you're
just giving that to them. And because the payment is

(01:48:27):
artificially lower with a lease, you often don't squawk about
it because you're thinking to yourself, well, I'm leasing a
car for three hundred and fifty bucks.

Speaker 4 (01:48:38):
That's pretty damn good. It's a nice car.

Speaker 5 (01:48:40):
But what you don't realize is if you truly bought
down the acquisition cost. That payment could have been two
hundred and eighty or two hundred and ninety. So a
lot of people don't understand the workings of a lease
and therefore end up getting screwed. I hope that answers
it now on some other issues, because it's really important.

Speaker 4 (01:49:06):
We were talking about price controls.

Speaker 5 (01:49:10):
There is no secret that the Democrats are now talking
about price controls, and what they feel is that they're
doing that to combat greedflation, meaning the part of the
rising prices, they say, is attributed to corporate greed. But
if you look at the actual economic figures, the truth

(01:49:33):
of the matter is corporate profits.

Speaker 4 (01:49:37):
Have gone down in general.

Speaker 5 (01:49:41):
Now, I know that there are a lot of rich
corporations and all of that crap, but they've gone down.
And grocery stores, which she was targeting, they specifically have
gone down and their entire profit margin is just one
point six percent. Now, I'd like to know what you

(01:50:03):
think about price controls. I've had some people in business
tell me that the way they fight price controls is
simply the manufacturers will not produce enough and people are
going to run into shortages.

Speaker 4 (01:50:20):
Okay, now, in twenty twenty.

Speaker 5 (01:50:23):
Three, the profit margin hit one point six for supermarkets,
the lowest ever.

Speaker 4 (01:50:32):
Corporations.

Speaker 5 (01:50:35):
They went down as far as their actual corporate profits.
They're still making a lot of money, but their profits
margin went down.

Speaker 4 (01:50:47):
Now, the only thing that can truly.

Speaker 5 (01:50:51):
Make aggregate prices rise if you look at an economic model,
is the destruction of purchasing power through increased currency without
anything backing it. You can't just increase the money supply
without any power behind it. That comes from government spending

(01:51:16):
and printing money.

Speaker 4 (01:51:17):
It just if you think about it, that's.

Speaker 5 (01:51:19):
The only thing that can truly raise prices across a
number of sectors. There's no way that dozens of sectors
of businesses can get together and orchestrate this increase.

Speaker 4 (01:51:37):
Now, is their corporate greed.

Speaker 5 (01:51:38):
Probably some people take advantage of it, some individuals, some
small businesses, but in general that's not the case. If corporations,
what if they truly were the cause of.

Speaker 4 (01:51:55):
Inflation and price controls or the.

Speaker 5 (01:51:59):
Sole then basically Argentina would have enjoyed the lowest inflation
in the world because that's where price controls were the
strictest in recent history. So I'm just going to say

(01:52:20):
that also, there have been proposals to forgive debt that
is akin to increasing the money supply. Again, I don't
think that people understand fully the economic impact of messing

(01:52:40):
with the economy as far as supplying demand and free market.

Speaker 4 (01:52:47):
The one thing we can do is make sure it
is a free market.

Speaker 5 (01:52:51):
And that's what a judge did when he ruled that
Google has to be broken up.

Speaker 4 (01:52:56):
I don't know if you've heard of that, but that.

Speaker 5 (01:52:58):
Is a major, major news that I haven't heard anyone
talking about. This is gonna be bigger than any breakup
in history, including the telephone. It's gonna be the biggest
breakup since the phone company.

Speaker 4 (01:53:13):
And it will come.

Speaker 5 (01:53:14):
So Google is being broken up it and I'm telling
you it's major, especially for any any business, not just.

Speaker 4 (01:53:24):
Giant business and tech businesses. But if you have a
small business and you pay pay per clicks, and you
and you go on a bidding war for that and
you're spending money out the nose with Google, that's all
gonna change. We'll talk about that and more coming up.
Get your calls in at.

Speaker 5 (01:53:39):
Three oh three seven one three talk three oh three
seven one three eight, two five five Go with a
sure thing Denver's best roofer Excel Roofing dot com.

Speaker 4 (01:53:56):
You don't pay a cent until you're content.

Speaker 5 (01:54:00):
Please time for an insurance check up free, no obligation.
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three all
three seven seven to one.

Speaker 4 (01:54:12):
Help.

Speaker 5 (01:54:12):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine to zero,
sixteen twenty two. Okay, I did look up court precedence,
and I did look up I know she called in
about it. She wanted to know on uh, what would

(01:54:35):
happen with the security deposit if.

Speaker 4 (01:54:38):
It was withheld for sixty days plus two weeks. So
the law says that landlords must return a security deposit
in thirty days unless extended to sixty days by written lease,
but under no circumstances, and a landlord withhold the security

(01:55:01):
deposit for more than sixty days without a detailed explanation, well,
excuse me. The detailed explanation has to come within the
sixty days of what they're withholding and why. So in
other word, sixty days is the limit either for the
explanation or the return of the deposit. If you do not,

(01:55:24):
the law does say you can sue for treble damages
three times the amount. But here's where it gets tricky.

Speaker 5 (01:55:32):
In court precedence and past cases, it's not crystal clear
that sixty day limit is required before you can write
a demand for the deposit. Then you write a demand,
and if you don't get the deposit in a timely fashion,

(01:55:54):
you can sue for treble damages.

Speaker 4 (01:55:57):
That's after the sixty days.

Speaker 5 (01:55:58):
But what if it comes while you're considering the demand letter.

Speaker 4 (01:56:05):
So sixty days expires.

Speaker 5 (01:56:08):
And you find out that you're entitled to treble damages,
and you're about to write a letter to the landlord,
and two or three weeks later.

Speaker 4 (01:56:18):
The deposit shows up.

Speaker 5 (01:56:21):
In that case, if the landlord can explain why it
was withheld more than sixty days, the courts may not
award you treble damages, especially because they were never warned.

Speaker 4 (01:56:40):
Now, what if.

Speaker 5 (01:56:43):
The landlord had no good reason to withhold it and
was just acting like a jerk. It could be that
the courts would allow treble damages, but it's not guaranteed,
so you see the secret here, not the secret, but
the strategy here is for the tenant to act immediately

(01:57:06):
after sixty days to demand it.

Speaker 4 (01:57:09):
Or pay treble damages.

Speaker 5 (01:57:13):
So that's what's weird, is is that after sixty days
you don't even get treble damages unless you don't give
the deposit back.

Speaker 4 (01:57:26):
They see what I'm saying.

Speaker 5 (01:57:27):
So it's sixty days technically, but you don't automatically get
treble damages after sixty days. You still have to demand it.
And that's where it gets weird because if you didn't
get a chance to demand it and they sent it,
it's a presumption that they would have sent it upon demand.

(01:57:51):
I hope that makes sense, Josh. What's on your mind today? Hello, Josh,
I'm Tom Martinez.

Speaker 4 (01:57:56):
What's happening here?

Speaker 10 (01:57:58):
Well, I'm in a situation with Social Security that they
pretty much put me in a checkmate move.

Speaker 5 (01:58:06):
Okay, tell me what's going on. Start from the beginning.
What happened, Josh?

Speaker 10 (01:58:11):
Well, I have two conditions. One is called Charco Merry
tooth disorder. It's a disorder that basically attacks the bones
and ligaments in your feet.

Speaker 4 (01:58:25):
Okay, so you have two metal. I don't have to
know them specifically, but are they considered dehabilitating.

Speaker 2 (01:58:31):
Yes.

Speaker 10 (01:58:32):
The other one is uh is in stage renal disease
stage five. Now Josh on home dialysis.

Speaker 5 (01:58:40):
Okay, Josh, Now you're on two medical ok you have
two medical conditions that render you disabled.

Speaker 12 (01:58:47):
Right.

Speaker 10 (01:58:48):
They are qualifiers in the Blue Book for disability. Yes, okay,
especially if they're coexisting.

Speaker 5 (01:58:54):
Okay, Now here's what I want to know. Have you
ever been on Social Security disability?

Speaker 4 (01:59:00):
No?

Speaker 5 (01:59:01):
So you are applying for Social Security disability?

Speaker 10 (01:59:07):
Yes?

Speaker 4 (01:59:08):
And you got Did you get turned down? How many
times the first time? Only?

Speaker 2 (01:59:14):
No?

Speaker 10 (01:59:15):
I'm on my appeal.

Speaker 4 (01:59:16):
Now I understand. I'm asking this though on your first
appeal or your I need to know how many times
were you turned down?

Speaker 10 (01:59:27):
Twice?

Speaker 4 (01:59:28):
Okay? So you went through the appealed process once?

Speaker 10 (01:59:32):
Already correct, Now I'm in a judication process.

Speaker 4 (01:59:38):
I got it. So, Josh, you applied for disability, you
were rejected. Yes, you appealed it, you were rejected, and
now you're on your third round.

Speaker 12 (01:59:49):
Yes?

Speaker 4 (01:59:50):
Do you have an attorney representing you?

Speaker 10 (01:59:55):
I've been turned down by five different law firms because
of what had happened in my situation.

Speaker 4 (02:00:03):
Okay, Now, Josh, I just want to explain this.

Speaker 5 (02:00:06):
I want to explain this to people with social security disability.
Law firms usually work on what's called a contingency basis.
That means that retroactive from the date you applied, you
will be paid in full if you win, and they
will take a small portion of what you win. Now,
having said that, there is a reason in my mind

(02:00:30):
that five law firms would turn you down, and that
reason is usually they don't believe you have a good case.

Speaker 10 (02:00:40):
Well, since they declared my disability date different than the
dates I applied, they took away my back pay, so
there's no incentive for their say.

Speaker 5 (02:00:51):
Oh, there's no incentive for an attorney to take it
because there's no lump sum.

Speaker 10 (02:00:57):
Well, there's two reasons why they won't take it. Second
reason is because they declared me medically disabled, but they
also declared me financially ineligible.

Speaker 4 (02:01:09):
Well, I've never heard of say medically no.

Speaker 10 (02:01:12):
Haven't me neither. And here's the ironic part is, I
worked pretty much most of my life as a social
worker as a systems navigator, so I speak the language
and everything, and they got.

Speaker 4 (02:01:25):
Can I ask you something, Josh, When you say you
were rendered disabled, you said, they declared you disabled after
your application date. Why is that? Why is that?

Speaker 10 (02:01:38):
Well, that's what I'd have to go to court to
find out. But the reason why they But I turned
in my application in October of twenty twenty three. They
declared me medically disabled in April of twenty twenty four.

Speaker 4 (02:01:56):
Why and why?

Speaker 5 (02:01:57):
I mean that took away some of the retro didn't
take away all of it.

Speaker 10 (02:02:02):
I have some I have inter stated renal disease and
that's uh. But they didn't have my medical records by
that time. So since then, I've turned in lots of
records with my other condition.

Speaker 4 (02:02:16):
All right, all right, okay, guys, Josh.

Speaker 5 (02:02:20):
Reason one, you're saying, they declared they declared you disabled
later than your application date. But then second thing, I
don't understand they declared you disabled, but financially ineligible for disability.

Speaker 4 (02:02:34):
I've never heard of that, so I sold, well, well.

Speaker 5 (02:02:38):
Hold on, I'm asking you, Josh, hold on, I'm asking
you to explain.

Speaker 4 (02:02:42):
It to me.

Speaker 5 (02:02:43):
Not whether you agree with it, but what is their
reasoning that you are financially ineligible for disability?

Speaker 10 (02:02:53):
They say that I have fifty nine thousand dollars in
cash that I'm stall somewhere.

Speaker 4 (02:03:00):
Okay, I get it now, I totally get it. Yeah,
that you have to spend It's called spending down. You
have to spend down your money before they kick in.
So where do they get the idea you had in October?

Speaker 10 (02:03:15):
When I applied, I had, I had nothing.

Speaker 4 (02:03:19):
The money that you had was it in the bank.

Speaker 10 (02:03:21):
We went back four years ago. So here's what they
told me I have to do.

Speaker 4 (02:03:25):
It's called the federal look back. Here's what I need
to know.

Speaker 5 (02:03:28):
Yes, they declared you had fifty nine dollars fifty nine
thousand dollars in surplus funds with the federal look back.

Speaker 4 (02:03:37):
Is that right?

Speaker 10 (02:03:39):
That's correct? Now told me to remedy it in court.
I need to have every cash withdrawal that I've made,
an ATM from twenty and a receipt showing what I
purchased with that cat.

Speaker 4 (02:03:52):
That's right, that's right. They want to see that you
spent it.

Speaker 10 (02:03:55):
I can't do that. Yeah, and I I don't have
a seats for cash.

Speaker 4 (02:04:03):
That I No one does. No one does.

Speaker 10 (02:04:07):
I told him, I said, Josh, Josh, I have to
tell you, Josh, I have to tell you.

Speaker 5 (02:04:13):
In all the years I've been doing this and handling
every case you can think about. This is the first
time I've ever heard of them being such a stickler.
Usually general explanations of a spend down is accepted. A
general explanation is accepted. I don't understand. In fact, we've
had people that declared that they lost it gambling, but

(02:04:39):
I have.

Speaker 10 (02:04:40):
So That's where I'm at.

Speaker 4 (02:04:42):
And hold on, hold on, I know what I have
to do.

Speaker 5 (02:04:46):
We need to get an attorney on for social security disability.

Speaker 4 (02:04:51):
And there is someone I use often.

Speaker 5 (02:04:53):
He's not on the referral list, but he knows his
social security disability game. I don't know if you've ever
gone on to him. Pete McGuire, did you, Josh?

Speaker 10 (02:05:06):
No, sir, Hey Josh.

Speaker 19 (02:05:08):
But how old are you?

Speaker 4 (02:05:12):
Why does that matter?

Speaker 27 (02:05:13):
Well, look, because once you're sixty seven with regular social security,
the amount of money you have doesn't count.

Speaker 19 (02:05:20):
You could have twenty three million dollars in a bank.

Speaker 27 (02:05:23):
And if you're sixty seven, your social security is not
affected by it.

Speaker 10 (02:05:30):
And I hate to interrupt, but I also am still
fighting for my SSD I and in the appeal process
because I believe I have more work credits than they have.

Speaker 4 (02:05:45):
Yeah, I'm not going to get into that right this minute.

Speaker 10 (02:05:47):
But that that would change. They wouldn't have to look
back if I had SSDI.

Speaker 19 (02:05:52):
How old are you, Josh.

Speaker 10 (02:05:55):
I'm fifty one.

Speaker 4 (02:05:56):
Okay, hold on a second, Okay, Josh, hold on, we
got more coming. Retta go with a sure thing Denver's
Best roofer Excel Roofing dot com.

Speaker 5 (02:06:11):
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call
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(02:06:31):
com to list your home with Remax Alliance three oh
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Speaker 11 (02:06:39):
Nine.

Speaker 4 (02:06:39):
Tom Martino, you're a troubleshooter three oh three seven to
one three talks seven one three each two five five. Hey.

Speaker 5 (02:06:45):
Before going back to Josh, before that, I want to
ask Jim what his comment is on renting.

Speaker 4 (02:06:53):
Go ahead, Jim.

Speaker 11 (02:06:55):
Yeah.

Speaker 26 (02:06:56):
One of the things that I've had tenants try to
do to me say they never got the letter. Ah,
I've been able. I've been able to show that it's
by proof of mailing that I've mailed it the way
within the sixty days you know, certified mail. Yeah, and
that you know, so there's they're not above from defrauding

(02:07:19):
the landlord by saying they never got that. I know,
I know, and so I've I've learned. I was I
was taught a lesson a long time ago, and I've
learned from that.

Speaker 4 (02:07:31):
Jim, thank you. That's a very good that's a very
good topic.

Speaker 5 (02:07:34):
Also, I think people should text and email as well. Again,
I believe the laws is notification. I'm not sure if
the law specifies the mail. Okay, So Josh with the
Social Security again, I looked up past court hearings and

(02:07:59):
I'm trying to get our expert on. Pete McGuire, attorney
at law Kachina. I think you did call. He's not
around right now.

Speaker 4 (02:08:07):
I left him a message, Tom, Okay, if.

Speaker 5 (02:08:09):
We can, we'll get him back on. But I want
to just give you a preview of what I found.
That when you are looking for this disability insurance from
Social Security, you must have receipts. This is what they say,
and invoices or bank statements that can back up the

(02:08:29):
withdrawals or contracts for payment of something, or receipts or
bills of sale, letters of communication, texts, emails. The look
back period they say is three years, not four. And

(02:08:50):
that's about it.

Speaker 4 (02:08:51):
In general, it's not unusual to ask for this documentation, but.

Speaker 5 (02:09:00):
We'll ask our attorney about it. The next thing I
want to ask you, though, is.

Speaker 10 (02:09:05):
You I have some of that documentation, good, just don't
have all of it. I have all my bank records everything.

Speaker 5 (02:09:11):
Well, how much how much do they say you're keeping
if you have some of the records?

Speaker 22 (02:09:18):
Like?

Speaker 4 (02:09:18):
How much? You can't they?

Speaker 10 (02:09:20):
I won't know till I go to court.

Speaker 4 (02:09:22):
No, No, what I mean is this the original amount
they said you had that you had to show is
how much? Fifty nine yep?

Speaker 10 (02:09:31):
And they won't tell me how they came up with
that number.

Speaker 4 (02:09:34):
So they came up with fifty nine thousand in excess
funds that you have to show you spent down. Gret
Did you have fifty nine grand in your bank?

Speaker 11 (02:09:47):
No?

Speaker 10 (02:09:47):
Well at one time, yeah, four years ago.

Speaker 5 (02:09:50):
Okay, they can only go back. They can only go
back thirty six months.

Speaker 9 (02:09:55):
Yep.

Speaker 10 (02:09:56):
So I sold a house when when November of twenty twenty.

Speaker 4 (02:10:04):
Okay, so then from the time you applied it was
only three years. Yeah, they can look back at that, sure,
and what were you what were your everything? What was
your profit?

Speaker 10 (02:10:18):
When it was all said and done, after I split
it with in the divorce, I ended up with like
eighty thousand dollars.

Speaker 5 (02:10:24):
Okay, Now that eighty grand is going to be a
subject of inquiry.

Speaker 4 (02:10:29):
So how do you you're lucky they went from eighty down
to fifty nine? How did they do that?

Speaker 10 (02:10:36):
Well, because they just want to know the cash that
I pulled out of the ATM. That's all they want
is the cash I pulled out of the ATM. And
then they want receipts for everything I paid.

Speaker 4 (02:10:48):
Oh the cash, you.

Speaker 5 (02:10:49):
Mean they don't care about the What about the other money?
Where'd the other money go?

Speaker 10 (02:10:56):
Well, I mean living expenses.

Speaker 4 (02:10:59):
Okay, that's what I mean. Okay, So they don't.

Speaker 5 (02:11:02):
So what they're saying is, we know you had eighty grand,
but you took fifty nine thousand in cash that we
have to have accounted for.

Speaker 10 (02:11:12):
Yeah, and I don't know how they came up with
that figure, neither do I.

Speaker 4 (02:11:17):
I have no idea did they give you a hint
how they came up with it.

Speaker 10 (02:11:23):
When I talked to mister well, a person from the
regional office, they said, you put it in a computer
and that's that. And then he called me a medicaid fraud.
So that's why I'm not kidding my.

Speaker 4 (02:11:32):
Benefits Medicaid fraud or Medicare.

Speaker 10 (02:11:37):
I'm sorry called me a medicaid fraud because I'm also
on medicaid.

Speaker 4 (02:11:43):
How did you get okay?

Speaker 5 (02:11:45):
Well, Medicaid is not predicated on equity. It's predicated on income.
You can be on Medicaid and have a lot of
artwork and all kinds of stuff. You could have cars,
I mean, you can have a house.

Speaker 4 (02:11:59):
Medicaid only is concerned now since Obamacare with income, so
Medicaid is well, then you're not a medicaid fraud.

Speaker 5 (02:12:11):
It doesn't matter. There are a lot of rich people
on medicaid because they don't have income, but they have
property and they have other things.

Speaker 10 (02:12:20):
Yeah, and I have nothing in my name except for
a truck with twenty five hundred bucks.

Speaker 4 (02:12:27):
And again it wouldn't matter with medicaid. With Medicaid, all
that matters is income. But I'm concerned about the other stuff.

Speaker 5 (02:12:34):
They're talking about some fifty nine thousand cash and they
won't tell you how they got to that. I'm telling
you that it sounds like they're I don't know what
is going on, but what we're going to do is
mark this, you know, let's mark this pending Kachina and
let's try to get Peede on tomorrow maybe to.

Speaker 4 (02:12:52):
Talk about it.

Speaker 5 (02:12:54):
All right, let's try three oh three seven one three talks. Sandra, Oh,
I got to take a break, Sander, I'll come right
back to Okay, dere's just hang on this.

Speaker 8 (02:13:04):
Uh.

Speaker 5 (02:13:05):
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(02:13:28):
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(02:13:50):
when you choose Frank durand the real estate man dot
Com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino,
you're a troubleshooter three oh three seven one three eight
two five five, or actually call three oh three Martino

(02:14:11):
and then we'll put you on for the next show.
You can always we'll call you back. Three oh three
six two seven eight four sixty six. Sandra, what's going on?
You need assistance? Is this for a car repair or
a car?

Speaker 11 (02:14:23):
A car?

Speaker 18 (02:14:24):
My daughter's car transmission died, so just looking to see
if they put it out there to see if anybody
has a reasonable priced car.

Speaker 4 (02:14:35):
Now, listen, what let me ask you something about your daughter?
Does she work?

Speaker 18 (02:14:40):
Yep, she works, she works. He's just doesn't have a
lot of money because you got this car a couple
of years ago and then it's been really pretty good
for her and then it decided the transmission went out.

Speaker 5 (02:14:52):
So well, let's let okay a few other questions. Do
you know how much it's gonna cost to fix it.
Might be better to fix it then to get another car.

Speaker 18 (02:15:01):
We've been looking through it. It's a two thousand and
three Kia. And from what we talked to Shardan Auto
Tech and a couple other places, a transmission place there,
it's too old. They can't get the part.

Speaker 5 (02:15:15):
Ah, okay, So then that's where we're okay. I have
another question or so how many miles on it?

Speaker 11 (02:15:24):
Oh?

Speaker 4 (02:15:24):
God?

Speaker 18 (02:15:25):
I think it's one one fifty maybe something like.

Speaker 4 (02:15:29):
That, okay? And can she afford any kind of a
payment at all?

Speaker 18 (02:15:36):
Maybe a slight one?

Speaker 4 (02:15:38):
And does she have good credit or bad credit?

Speaker 18 (02:15:43):
I think it's pretty good. She's, you know, been in
an apartment off and on, so I think she would
be able to do something. I just can't ford a lot.
She's gonna try.

Speaker 5 (02:15:51):
I'll tell you what a kachina. Let's get her on
tomorrow for car day. Okay, tomorrow's car day.

Speaker 4 (02:15:57):
We'll have her up.

Speaker 5 (02:15:58):
See if our car experts have any ideas or any
old cars.

Speaker 4 (02:16:01):
I'm Tom Martinez.

Speaker 5 (02:16:02):
Don't forget fix at twenty four to seven, the twenty
nine dollars twenty nine dollars today, the extreme clean before
winter comes in You can get that done if you
called before five and book it. That's twenty nine bucks.