The Troubleshooter 8-26-24

Episode Transcript

Speaker 1 (00:00):
Yea ripped, you need advice? Who you don't have?

Speaker 2 (00:12):
Come runs just as fast as we can. Shooter's gonna
help coming Man Dix.

Speaker 3 (00:20):
He is the Troubleshooter Show.

Speaker 1 (00:22):
Now Tom Martino, Hey Tom Martino here, welcome entering our
forty six year radio and we are we are really
solving problems, answering questions, taking complaints to make your life
a little easier.

Speaker 3 (00:38):
And we have a lot going on here.

Speaker 1 (00:41):
So we're gonna get to the phones, and we're also
going to get to a lot of important topics. And
I have a guest today. If you're streaming on my
wide shot, I have a Tony Joyner. He's with Elite
Garage Floors, elitif dot Com. One thing about codings through
my life, I went to war about six times through
my life with people I've hired and wasted money. Not Tony,

(01:04):
but Tony. I don't know.

Speaker 3 (01:06):
I just don't know what it is.

Speaker 1 (01:09):
I think it's the relatively low cost of materials and
entry into the business relatively low compared to a lot
of businesses that attracts people who say, Hey, I can
make some money here. I'm going to go into the business.
But God, I don't know what it is.

Speaker 3 (01:30):
They just don't get it. What is it so hard
about it?

Speaker 1 (01:33):
I mean that the codings fail, they chip, they peel,
they bubble, they I don't know.

Speaker 3 (01:40):
I think the joke is. It's not the joke. The
reality is it's ninety percent prep.

Speaker 4 (01:48):
That is prep.

Speaker 1 (01:49):
Go ahead, sir, that is correct, really right.

Speaker 5 (01:54):
If you don't have the right equipment, then I'm going
to peel up.

Speaker 1 (01:58):
You have to make it. If you were and clean
and etched and everything ready to go, then you can
code it now. Obviously ninety percent prepp ten percent application.

Speaker 3 (02:09):
You don't want to app You don't want to apply
it like an idiot.

Speaker 1 (02:12):
But the truth is if you prep it properly, even
if you apply it and it's not most attractive, at
least it'll stick.

Speaker 6 (02:21):
Correct.

Speaker 1 (02:21):
Yeah, I mean not that that's what you want. So anyway,
So we're going to talk to you throughout the show.
And I love having guests from the referral list referral
list dot com. And we've known you a long time
and I didn't have you when I did one floor.
And you're going to fix it. But you also talk
to people who had this called this spawling. That's another

(02:45):
common thing with concrete, by the way you do cote
concrete only?

Speaker 3 (02:49):
Is that correct?

Speaker 6 (02:51):
No, we could do, would would.

Speaker 1 (02:54):
So I was wondering that because I know years ago
in my garage, these idiots it's the only thing that's stuck.
They did My wood stairs going out to the garage
really look good.

Speaker 3 (03:06):
Why does it stick so well to wood.

Speaker 6 (03:08):
Because it asorbs better.

Speaker 5 (03:10):
If you don't prep the concrete, the material won't absorb
into it.

Speaker 3 (03:14):
So that's why it peals. Say what is easier to prep?

Speaker 7 (03:19):
Right?

Speaker 1 (03:19):
And it naturally selts. Yeah, material faster. So in a garage,
can you do the baseboards? Then if they have baseboards
in the garage, we can cool Now. I've seen some
people where they put up a two bi or a
one x six or something around the garage because it
one by six looks like crap alone. But when you.

Speaker 3 (03:42):
Coat it with the floor, it looks pretty damn cool.
It does, and now.

Speaker 6 (03:46):
Also keeps it off the dry wall.

Speaker 1 (03:48):
Is it hard to do a Cove's cove the right word,
the where the floor curves up to the baseboard. You
know what I mean by that little curve up? What
do you call those? If it's like a reverse bulls
or something.

Speaker 6 (04:03):
If it's already built in, we can.

Speaker 3 (04:05):
Oh, you know, you don't build that right.

Speaker 5 (04:07):
Because what happened is tom uh there the felt around
the garage. Yeah, I noticed that, right to take water
from your ground.

Speaker 1 (04:17):
Yeah uh.

Speaker 5 (04:18):
If you cover that, what happens is the moisture gets
under the coating and bubbles.

Speaker 3 (04:24):
Over the time, So then you don't go over the joints.

Speaker 1 (04:30):
Then in the garage, just around the edge black felt.

Speaker 3 (04:34):
Because you want to keep those expansion joints.

Speaker 6 (04:37):
Well, we could.

Speaker 5 (04:37):
Actually cover the expansion joints in the middle of the garage.

Speaker 1 (04:41):
It's just the black felt around the edge, around the edge,
because you want that to be able to wick moisture
correct and possibly even move a little correct. Good, Okay, Well,
thank you, Tony. You know I love when people do
a good job. Three oh three, seven to one three talk.
I'm going to go to the phone, and of course
we'll take your calls, problems, questions, complaints, and right now, Mike,

(05:06):
he wants to talk about getting paid. Are you a subcontractor?

Speaker 8 (05:12):
Mike, I guess technically we were hired by them.

Speaker 3 (05:18):
I guess, yeah, you were hired by Who's model?

Speaker 8 (05:21):
Who were you hired by We're hired by the Colorado
Springs equipment technicians.

Speaker 3 (05:28):
And who are they?

Speaker 8 (05:29):
They did a they did a remodel.

Speaker 9 (05:32):
They're friends of they're friends of mine of twenty years.

Speaker 10 (05:35):
Sorry, this is.

Speaker 9 (05:35):
Mattie his wife, and we were looking for work and
they're working on a project since April for this famous
visual artist.

Speaker 11 (05:46):
George mccurtz.

Speaker 9 (05:48):
And he had an awful experience. His mom's condoo.

Speaker 12 (05:53):
Needs to be remodeled, and they were way past the deadline.
So we basically like we can help, we have experience.
So they sub contacted us and they promised to pay us.
We had multiple texts everything.

Speaker 1 (06:07):
And now did the were the homeowners?

Speaker 13 (06:09):
Was this?

Speaker 1 (06:10):
Was this a homeowners project? What were you guys doing?

Speaker 14 (06:14):
We were doing?

Speaker 4 (06:16):
Uh?

Speaker 8 (06:16):
Yeah, it was it was it was a remodel that
the that the George mccurt guy.

Speaker 1 (06:21):
Was okay to have done any a remodel track and
and so you were doing the remodel and your experience
at this but what is this Colorado's Springs equipment?

Speaker 3 (06:31):
What is the equipment wants technician? Okay?

Speaker 1 (06:35):
What what now? Why that doesn't sound like a home
improvement contractor yeah.

Speaker 8 (06:41):
I know they were way over their heads.

Speaker 9 (06:43):
That's the thing is that they I guess we're friends
with this guy, and said, well, we don't know everything,
but we'll.

Speaker 1 (06:49):
Try and and was this so the homeowner was happy
to get you on board?

Speaker 10 (06:56):
Oh yeah, well, oh yeah yeah, George was super happy
with Well when we came there was a we made.

Speaker 1 (07:02):
A difference, okay, And did you finish the job?

Speaker 15 (07:08):
We thought we did?

Speaker 8 (07:09):
We were told that the job like several times he
said that today is the last day for this job,
like the absolute last day, and then we'd get a
call from them like the next day of needing our
help to go back in there and try and fix
some of the stuff.

Speaker 1 (07:27):
Now, did you work with the homeowner or with the
Colorado Springs Equipment technicians the Carra.

Speaker 8 (07:35):
Springs equipment technicians, But the homeowner was in there every
single day at least once inspectrum.

Speaker 1 (07:41):
Okay, okay, fine, so let's get right to it. You
did the job. How much do they owe you?

Speaker 8 (07:48):
Yeah, well, we made an invoice for seventy five dollars
and that that was a modest conservative, you know price,
but they stills.

Speaker 1 (08:01):
Nine four dollars okay, so they paid everything, but nine hundred, Yes, okay,
so what's the hang on.

Speaker 9 (08:13):
Well, it's a large chunk.

Speaker 1 (08:14):
You know.

Speaker 9 (08:14):
We we dedicate a lot of I mean, what's the hang.

Speaker 1 (08:16):
Up with them? Why aren't they paying you? Oh?

Speaker 8 (08:18):
Exactly, We don't know exactly because the owner seems to
not still be happy.

Speaker 9 (08:25):
The owner is still They keeps giving us the run around, saying, well.

Speaker 3 (08:29):
You mean the homeowner or the owner of the company.
The homeowner.

Speaker 9 (08:34):
The homeowner is, according to the owner of the company,
is keeping him doing things.

Speaker 16 (08:43):
Well, yeah, basically, but that has listen.

Speaker 3 (08:46):
That has nothing to do with you.

Speaker 1 (08:48):
Here, here's the way it works.

Speaker 3 (08:49):
Here's here's the way it works. You didn't have the
contractor with the homeowner.

Speaker 1 (08:54):
If you're going to do exactly what you're told and
you get the job done, it's not your problem. If
Colorado Springs Equipment technicians can't make the homeowner happy, that's
not your problem. As long as you did work. As
long as you did work for these technicians. These technicians
owe you the money. It's that simple. I don't understand
how they don't owe you the money. They owe you

(09:15):
the money, So why they're not paying you? I have
no idea. Now I'm hoping it hasn't been more than
four months since you ended the job, because you can
or the last you're on because you can put a
lien on this house.

Speaker 8 (09:30):
Yeah, my wife's mom did some work over there.

Speaker 10 (09:34):
Yeah, it's not just us, it's my mom.

Speaker 1 (09:36):
And well I know, but I'm here's what I'm asking.
If you're two separate people are the same company. When
you say your mom, Mike and Maddie, here's the bottom line.

Speaker 3 (09:46):
When's the last time you were on the decite doing work?

Speaker 8 (09:50):
On August seventeen?

Speaker 16 (09:53):
Oh okay, So.

Speaker 1 (09:57):
So why don't you put a lien on the house.
Why don't you just lean the house?

Speaker 9 (10:01):
That's what my mom is wanting to do. She's like
super smart and she's the one that got me into
all this, and.

Speaker 12 (10:06):
She said we you know, bread the labor laws, and
also that she could we could put a lien on
the house.

Speaker 1 (10:11):
Doesn't easily put easily put a lien on the house.

Speaker 15 (10:15):
I don't know how to go about doing that.

Speaker 1 (10:17):
Okay, do that? Okay, And well there's another and and
you can go to small claims court too, But that's
what I would do first. I would go and and
that Unfortunately, you know, having an attorney do it, I say, unfortunately,
it's not unfortunate.

Speaker 3 (10:37):
They're gonna do it the right way.

Speaker 1 (10:38):
I'm not sure they can. I think they can add
their attorney's fees to it. Uh, but I would put
a lien on the house. And when I say that,
what you can do is look it up.

Speaker 3 (10:54):
Okay, it's not that difficult.

Speaker 1 (10:57):
I'm looking it up right now to get a very
basic step by step Tony, did you ever have to
put a lien on a house for anything? Tony over
at the elite I have, Tom What are the steps
that you went through or did you just have an
attorney do it?

Speaker 6 (11:12):
I had an attorney because it was over one hundred thousand.

Speaker 1 (11:14):
Oh my goodness. Okay now, and by the way, you
don't even get paid till it's done. That's why you
run a risk. Now, here's what it is. Here's what
it says. You got to be within the statue of limitations.

Speaker 3 (11:26):
You are.

Speaker 1 (11:27):
Then you file a lawsuit, which could be small claims court.
It's critical to establish. So then you take the court
papers and it says, oh, okay, you don't have to
have you don't have to have the court.

Speaker 3 (11:44):
I'm sorry. That's if you want to get a judgment.

Speaker 1 (11:46):
In addition to this, you can do a lien by
simply you give a notice. And now I'm not goaling on.
So you give a notice, right, if they don't pay,
then you file a lien. It's that simple. Now you
have to perfect the lien, which in a which within
a certain amount of time. Perfecting a lean means you
start foreclosure literally no, no, that means you bring them

(12:07):
to court.

Speaker 17 (12:08):
Tom well, you win in court.

Speaker 1 (12:10):
Yeah, and then you start foreclosure or they pay you.

Speaker 3 (12:14):
So here's the deal. Here's the deal.

Speaker 1 (12:17):
Like I said, an attorney can do it. And from
everything I'm reading, I think an attorney can add their
fees beam. So after the after the warning. So if
you do a warning and they make you file a
lien and all that, they will be responsible for attorney's fees.

Speaker 3 (12:34):
You got to warn them first.

Speaker 1 (12:36):
Okay, So just just google it, okay, or go on
and because there's notice, it's called a notice actually not
a warning, but it's a notice required okay, and then
you good. Now, if you have any other questions, calls,
but that is really going to be your fastest solution.

(12:59):
And then Mark said, after you do the lien to
get paid you go to court and then you can
start a foreclosure three zero three seven one three talk
seven or three two five five Elite garage floors, as
I said, they they they're at risk, just like you know,
an Excel roofing would be at risk because they don't
get paid a cent Excel until you're content. And then

(13:21):
Tony here elite, he he doesn't require that. And a
lot of these clowns in the in the floor business
if they take money up front, or concrete business or
any kind of business.

Speaker 3 (13:31):
They take off your screwed Tony.

Speaker 1 (13:34):
Were you successful on that big lean We were a
commercial building. Yeah, good, good good, all right. We have
more coming up on the Troubleshooter Show and waterpros dot
net the best water systems anywhere at the lowest prices.
And right now a screaming deal through labor day only,
so this week now you don't have to have it
done before labor day.

Speaker 3 (13:54):
You have to book it.

Speaker 1 (13:55):
It's thirty one ninety five complete softening and pure ocasion.
Normally those two systems run over four grand. This is
a screaming deal. Three oh three eight six y two
five five five four Go with a sure thing. Denver's
best roofer Excel Roofing dot com. You don't pay a

(14:17):
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You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your

(14:37):
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martino, your troubleshooter three oh
three seven one three talk seven one three eight two
five five. Now it's hard to read. It is hard
to read email headers. Years ago, I remember that Mark

(15:01):
was really good at it. The reason I bring this
up is I sent him a gag email one time
and he knew right away it was for me. And
I didn't know at the time how he could figure
that out. But and this was back in the day.
You know, email is relatively new and headers have gotten
more complicated. But there is one going around right now.

(15:22):
It's so obvious, but it says it's from Infinity, and
it says to change a payment to avoid service interruption.
Then it says change payment method. You click it says
change a payment. When you click that, you're brought to
another link which is not Century, not Exfinity. And by
the way, so in this email header it's pretty obvious,

(15:45):
I mean literally goes to a guy named Anthony okay
At and then it's a it's a skincare company in India.

Speaker 3 (15:53):
I mean, so be really careful.

Speaker 1 (15:56):
And I don't know if you can read headers in
any email if you know how, but you just have
to be careful when you get any kind of a
email right now and have to click a link. For example,
there's a new not a new email scheme, but mark
what would you say, two or three years where they

(16:18):
go into somebody who owes money legitimately owes money to
a vendor. They pretend they're the vendor, saying you can
pay us online. For some reason, they know exactly how
much this company owes their vendor. It would be like
Tony if you had a supplier.

Speaker 3 (16:38):
At Elite garage floors.

Speaker 1 (16:39):
You had a supplier, right and you owed them let's
say twelve grand, okay, and all of a sudden you
get an email from the supplier and the supplier says,
click here to pay. So you go and pay, right,
But that that was an email hack and it wasn't
your supplier. Somebody hacked your supplier's email, right, so they
go to you.

Speaker 3 (16:59):
You pay the wrong person.

Speaker 1 (17:01):
Your supplier calls and says, where's the payment for twelve grand?
You said, well, I got an email from you. Who's
responsible for that? If somebody hacked their email is are
they responsible?

Speaker 18 (17:14):
And now in that case, in fact, that was a
particular one. In that case because the company got hacked
and it was their fault. They got hacked, it was
their issue. Remember that was a car dealer.

Speaker 1 (17:28):
Yep. Then we had where my friend an advertising agency,
listen to this. He was owed seventy two thousand and
somebody hacked his email. So that's what we're talking about,
Mark Gott, not this particular guy. But and then so
somebody paid. So when he went to his big client,
they said, we paid you. And because his email was hacked,

(17:51):
he took responsibility. Now, if your email, Tony was hacked
and they found out what you owed and just played
with you there and it was isn't your supplier, it
could be your problem. Mean you may have to pay
your supplier. Again, I'm using Tony as an example here,
but it's a terrible thing. And this expendity thing is
the latest thing. Do not It's not for a lot

(18:12):
of money, but it's still something.

Speaker 3 (18:16):
So do not fall for that crack.

Speaker 1 (18:19):
Okay, back to the phones, and we're going to go
to Glenn.

Speaker 3 (18:24):
Glenn. What's going on with you?

Speaker 1 (18:26):
Glenn?

Speaker 15 (18:27):
Oh? Okay, So I don't know where to start.

Speaker 4 (18:32):
I'll have to go.

Speaker 7 (18:33):
I spent a little over a month ago. You know,
I just noticed that my brakes they didn't go all
the way to the floor for a moment, but usually.

Speaker 1 (18:43):
Yeah, what what vehicle or what vehicle are we talking about?

Speaker 7 (18:46):
Two thousand and eight, Toyota, Tacoma.

Speaker 3 (18:50):
Okay, okay, So what happened then?

Speaker 7 (18:54):
Okay, so that I kind of ignored it because it.

Speaker 15 (18:57):
Was like maybe it was just.

Speaker 16 (18:59):
The air bubble, right, Yeah.

Speaker 7 (19:00):
And then I had a doctor's appointment and I went
to pick up the prescription, that's what it was, and
I had a similar problem. This is like about thirty
forty days.

Speaker 1 (19:16):
Yeah, yeah, sure, so yeah, you figured you should get
you figured you should get it checked out exactly. So
you went to is this where the claint breaks plus.

Speaker 7 (19:27):
Yes, South Federal. I was back on August third.

Speaker 3 (19:32):
Okay, so what did they do right or wrong?

Speaker 15 (19:35):
Okay?

Speaker 7 (19:36):
So they took it in and you know they do
the free check. Yeah, and so I called later that
afternoon to see if it was going to be ready
because they thought it would be, and they said, yeah,
it's ready.

Speaker 3 (19:53):
Now hold on, it was a free check.

Speaker 1 (19:55):
But did you authorize repairs?

Speaker 15 (19:58):
Yes?

Speaker 1 (19:59):
Okay, okay. How much were the repairs authorized for?

Speaker 7 (20:03):
They weren't going to charge me anything.

Speaker 3 (20:06):
Wait, they were going to repair your brakes free?

Speaker 7 (20:09):
Well, they just said it was the guy that worked
on it said it just looked like it was the break.

Speaker 15 (20:17):
Booster check valve.

Speaker 7 (20:19):
Okay, okay, all right, So I said, well that's cool,
and they said, we're not even going to charge.

Speaker 9 (20:24):
It for that.

Speaker 3 (20:25):
Okay.

Speaker 1 (20:26):
So then what happened?

Speaker 7 (20:27):
Okay? So I went in pick up the truck. I
was backing out breaks went all the way to the floor.
I almost backed into it another car and they're, oh,
so then what? So I gingerly drove my car back
by the front door and I parked it and I

(20:49):
went in and I told him, I said, hey, guys,
I have no breaks now. So absolutely none, and then
they were they admitted there was some confusion.

Speaker 15 (20:58):
Okay, fine, so.

Speaker 3 (21:01):
What did it turn out to be.

Speaker 7 (21:04):
Well, I'm going to get to that. It gets worse.
So the guy that was working on it was waiting
for this check valve and after about a week.

Speaker 1 (21:21):
So wait a minute, you mean he never did He
never did change the check valve as he thought as
you thought he did. That's right, Okay, so it could have.
So they just made a mistake that they thought they
had put the check valve in and they didn't.

Speaker 15 (21:38):
Yeah, there was just a miscommunication.

Speaker 3 (21:40):
Yeah, no harm, no foul.

Speaker 1 (21:42):
They didn't charge you, except you could have gotten in
an accident, but you didn't.

Speaker 3 (21:45):
So where are we going with the story then?

Speaker 1 (21:48):
Oh?

Speaker 7 (21:48):
Okay, So then they couldn't find anybody that had the
right part. There are a lot of different checkvalves. So
I got online and I found it on Parts Geek,
the exact one. Uh so we got that going again,

(22:10):
and I guess they put the check velve in and
it didn't change anything.

Speaker 15 (22:17):
Okay.

Speaker 7 (22:18):
So now we're going into week two.

Speaker 1 (22:21):
Yeah, so I'm hoping we don't have too many more
weeks left because I only have a four hour show.

Speaker 15 (22:28):
Okay, So anyway, I'll try to make this freak.

Speaker 1 (22:32):
Ye.

Speaker 7 (22:32):
The next thing that happened was every time I called
to see what.

Speaker 15 (22:39):
They were doing.

Speaker 7 (22:40):
Yeah, they had just kind of checked.

Speaker 1 (22:43):
It out and then put you you delivered you actually
delivered the part to them?

Speaker 7 (22:49):
No, I had them called parts geek and then they
got the right part.

Speaker 1 (22:54):
Okay, okay.

Speaker 7 (22:56):
So in the beginning I told them from.

Speaker 3 (22:59):
My previ so did they get the part in?

Speaker 1 (23:01):
Finally, I just need to know that yes they did?
And did they and did hold on? Just help me
out here? Did they install it?

Speaker 16 (23:09):
Yes?

Speaker 1 (23:09):
Okay?

Speaker 7 (23:10):
Said they did okay, and didn't solve the problem.

Speaker 3 (23:14):
Oh okay, So where are we now?

Speaker 15 (23:18):
Okay?

Speaker 7 (23:19):
When I took it there, I told him, you know
my experience, I had Toyota before, and at one hundred
and fifty thousand miles my Master's cylinder we want and
that's what I came here for you to check out exactly.
All right, So now we got to the master cylinder thing.
But what they did was this guy had screwed up
so bad, I guess. And week two they told me

(23:40):
they let him go. Oh it's sad, and.

Speaker 3 (23:45):
So where are we? Where do we stand?

Speaker 15 (23:47):
Right?

Speaker 3 (23:47):
Now, what do you need for help?

Speaker 15 (23:50):
Okay?

Speaker 7 (23:51):
So now that last week they said they replaced everything,
they replaced.

Speaker 3 (24:00):
How much did that charge you?

Speaker 7 (24:03):
They were talking seven fifty?

Speaker 3 (24:06):
Okay, did you pay it?

Speaker 17 (24:08):
No, this is a little brutal. I mean, where does
it like that?

Speaker 1 (24:15):
Well? No, no, no, my YouTube mores don't like when
I interrupt. Okay, I'm just curious what be though? What
Mark said is true? Like for example, and I don't
mind you telling me the story, by the way, and
and there's nothing wrong with that. I'd rather find out
the end result and work backwards.

Speaker 3 (24:36):
So what what are you calling about today?

Speaker 1 (24:38):
I mean it sounds like it's pretty frustrating. You spent
seven fifty here's what I need to know for the
seven hundred and fifty bucks did you get Did it
get fixed?

Speaker 7 (24:48):
That's not fixed yet? They replaced everything?

Speaker 1 (24:51):
Well, how the hell they can now? I mean, certainly
it ain't magic, right, Hold on a second, hold on,
and by the way, so it's still not fix. Do
you mind if we get an expert on the air
just to help for the hell of it, I'd like
to ask them what they think. So hold on, I'm
Tom Martino. We're gonna come back. Basically, this guy's frustrated. Okay,

(25:12):
you know at first they were going to do him
a solid, right, then they charge him seven point fifty
still not working. What the hell's going on when when
he says they replaced everything, I don't understand. Mark. You've
been in breaks business along with everything else, breaks tires
and all that stuff. Why would everything be replaced not fixed?
Is this something stupid like bleeding it? I want to

(25:33):
ask Kevin Colkin, or we can call our buddy in
the springs. All of that coming up. I'm Tom Martino.
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.

(25:54):
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martino, your

(26:19):
troubleshooter three oh three seven one three Talk three oh
three seven, one three eight two five five. So what
happened then, Glenn, let's talk about it?

Speaker 15 (26:32):
Okay?

Speaker 1 (26:33):
So, uh, it didn't solve the problem.

Speaker 3 (26:38):
You spent seven point fifty. Where does it stand now?

Speaker 15 (26:41):
I didn't anything.

Speaker 7 (26:42):
Yeah, they said seven fifty and then they said what
could they agree on once to get it fixed? And
I said, how about it around four to fifty because
I figure, you know, after I'll said that I've been
going to these guys for ten years.

Speaker 1 (26:58):
So they replaced every everything and it's still not working.

Speaker 15 (27:02):
Yes, that's what they're saying.

Speaker 1 (27:04):
Okay, do we have our expert on? Do we have
did we get anybody?

Speaker 19 (27:08):
I'm working?

Speaker 1 (27:08):
Okay, go ahead. And so they replaced everything, and and
I mean, I just don't understand. Could it be something
simple as simple as they're not bleeding it properly?

Speaker 15 (27:20):
Well, that's what I said.

Speaker 7 (27:21):
I said, how about you know there's a couple of
new metal tubes on there, or any of them crimped?

Speaker 16 (27:27):
Is it?

Speaker 7 (27:28):
Because the brake fluid was really nasty?

Speaker 1 (27:33):
But they replaced everything. So if they replace everything on
I'm assuming when you say everything, you mean the master
cylinder and you mean the drums or the discs the
shoes or whatever, Right, all.

Speaker 7 (27:47):
The shoes and everything at fine. Okay.

Speaker 15 (27:52):
So they replaced the.

Speaker 7 (27:54):
Break booster and the master cylinder okay, and they still okay,
so they can't get it to work.

Speaker 3 (28:06):
Mark, what do you think it is?

Speaker 17 (28:08):
I don't know. I'm lost in the story, honestly.

Speaker 1 (28:11):
Okay, here's what we're gonna do. I'm gonna wait till
we can get an expert to weigh in on it
because at this point, at this point.

Speaker 18 (28:18):
There's not much left of the brake system. Have hydraulics
at least?

Speaker 1 (28:22):
Who do you have? Griffin from Colorado Springs and Griffin
thanks for being here man. So basically, this guy has
a Toyota Tacoma in two thousand and eight, and his
first symptom was the brakes were going almost to the floor,
and they said it was a valve and they were

(28:42):
going to replace it free of charge, the check valve.
So that didn't work. So then they replaced the booster
and master cylinder and they still can't get it to work.

Speaker 3 (28:55):
I don't know.

Speaker 1 (28:56):
Do you have any gut feelings?

Speaker 20 (29:00):
Yeah, I guess I would just start with the basics,
and you'd want to go ahead and make sure that
you had that master cylinder bench bled first to make
sure that you don't have any air in the system.

Speaker 1 (29:12):
Now why bench bled, Why when it's new, is that
is bleeding it on the bench head start.

Speaker 20 (29:20):
Yeah, you're guaranteeing that you've got all the air out
of the system. And so when you bleed it on
the bench, you can eliminate that source of air right
from the beginning, and.

Speaker 3 (29:32):
Then you install it.

Speaker 1 (29:33):
But you still have to even after bench bleeding the
master cylinder, you still have to get air out of
the system right.

Speaker 20 (29:40):
Right, and then you'll go through the entire system and
believe the rest of the system. Okay, you got to
gar Yeah, you got to bleed it all out first. Remember,
kiss and keep it simple, stupid, Let's get all the
air out.

Speaker 1 (29:51):
Yeah, So what do you think?

Speaker 3 (29:54):
I mean, it's got to be something that simple.

Speaker 1 (29:56):
I mean, if they replace the parts, like I said,
is not magic.

Speaker 7 (30:02):
They never mentioned the bitch Ben's bleed and they've got
rookies working on the stuff.

Speaker 15 (30:07):
I can tell.

Speaker 3 (30:08):
I think.

Speaker 1 (30:09):
I think it's a bleeding problem, That's what I think.
I think there's air in the system. What's the symptom?
Right now?

Speaker 3 (30:15):
Glenn is still going to the floor.

Speaker 15 (30:17):
Or what that's what he said about nine. That's what
they said.

Speaker 11 (30:22):
There were.

Speaker 3 (30:24):
Griffin.

Speaker 1 (30:25):
Doesn't it sound like that to you?

Speaker 20 (30:28):
You got to you gotta just start with the simple stuff,
get it led out properly, and then and then go
from there. It's okay, what I'm putting on a free
a free break clinic, you know, this afternoon. If they
want to come by, I'll teach him how to bleed break.

Speaker 1 (30:44):
Now, hold on a second, Glenn, Really, if they can't
get this thing done, you got to tell them.

Speaker 3 (30:50):
I mean, they they have to bring Really, they.

Speaker 1 (30:53):
Have to do something about this.

Speaker 3 (30:54):
If you paid for those parts already, no.

Speaker 15 (30:57):
I have not paid for him yet because no.

Speaker 1 (30:59):
I mean, man, if you're charged for it, you know.

Speaker 7 (31:03):
I mean, so they agreed to reduce it to four
point fifty and you know, I just expected to give
my truck and it hasn't happened. The only good thing
they've been doing is my wife and I are disabled
and I've had five doctors appointments. They've been calling lifts
for me for it going.

Speaker 3 (31:23):
That's nice. That's that's nice.

Speaker 1 (31:25):
That is nice. Yeah, okay, you know, but you would
think a place called breaks Plus would know how to
bleed breaks, but.

Speaker 3 (31:34):
I can't think of anything else that could be.

Speaker 1 (31:36):
By the way, Griffin ash Action Automotive, Colorado Springs, Thank
you so much, Glenn. Just see if they'll at least
admit they need to bleed it and see and then
call us back. Three oh three seven one three talks
seven one three eight two five five. We have a
bad concrete job. And you know what's funny is Tony
usually does elite rush where's you usually do the finishing

(32:01):
touches on concrete, But lately you've been doing a lot
of repair work for concrete, Tony.

Speaker 6 (32:06):
Correct.

Speaker 1 (32:07):
And you have a coating that you said will adhere
to the concrete. Once you get the loose.

Speaker 5 (32:12):
Crap off, right, we grind it to make it, ye
spaulding away, and we just coat over it.

Speaker 1 (32:18):
Now what you coat over it with? You're not just
talking to your color coat.

Speaker 3 (32:22):
But you have.

Speaker 1 (32:22):
Something that evens it out that you can grind down, right,
and what is that?

Speaker 3 (32:27):
Is that the polyaspartic or not?

Speaker 6 (32:29):
It's that your thing, okay?

Speaker 3 (32:31):
And it really does adhere to concrete?

Speaker 6 (32:33):
Oh yes?

Speaker 1 (32:33):
Wow? And then then you.

Speaker 3 (32:35):
Put your decorative finish over that. Correct?

Speaker 1 (32:38):
All right, We're going to talk to you, Pam about
your concrete. I don't know if that's your problem or not,
but whatever it is, we're going to talk to you.
And more coming right up. Go with a sure thing
Denver's best roofer Excel Roofing dot com.

Speaker 19 (32:54):
You don't pay a cent until you're content.

Speaker 3 (32:58):
Wait on top of it.

Speaker 1 (33:00):
Time for an insurance checkup free, no obligation in comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one.

Speaker 3 (33:10):
Help.

Speaker 1 (33:10):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martino, your troubleshooter. Three oh
three seven one three talk Elite Garage floors by the way,
three oh three nine three nine two four four eight.

(33:31):
Somebody asked about that? Sorry, now, Pam, your bad concrete job?
How bad is it?

Speaker 3 (33:36):
What is it? What's going on?

Speaker 10 (33:38):
Okay?

Speaker 11 (33:39):
So if.

Speaker 10 (33:41):
Actually initially laid down concrete and it's really a beautiful job, okay, okay,
So what happened is that we're trying to get the
our trailer, our car trailer back into our backyard. So
it had to be the concrete had to be at
a certain distance.

Speaker 3 (33:58):
From our roof.

Speaker 10 (33:59):
Rights the tyler isn't going to fit under the room.
Oh so so what they did They poured it's all beautiful,
blah blah blah. And guess what, they didn't measure it right,
and so the trailer still, the trailer still will not
go in the backyard.

Speaker 1 (34:14):
Now, wait a minute, they didn't measure it right. What
does that mean? Or you didn't measure right? Meaning if
you told them to put a slab down, right, and
they put a slab.

Speaker 3 (34:23):
Down, did you tell them?

Speaker 1 (34:25):
But it has to be very thin to fit or
like in other words, I'm not sure it's their problem
or is it.

Speaker 10 (34:33):
Problem I had. I had a main contractor work with this, okay,
and he the Seeneic guy's like a subcontractor of main contractor.
And I was with these guys when they were talking,
and we explained him. They had the tape measures out
and everything, and they knew what had to be done,

(34:55):
how low it had to be. Everything the stuff was.
The actual ground is dug out, Okay, okay, have her.

Speaker 3 (35:04):
Hold on for a sec. Just tell her what happened.

Speaker 1 (35:07):
Go with a sure thing Denver's best roofer Excel Roofing
dot Com.

Speaker 19 (35:11):
You don't pay a cent until you're content.

Speaker 1 (35:16):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two rip, you don't have.

Speaker 3 (35:50):
Run anxious as fast as you can.

Speaker 2 (35:53):
Shooter's gonna help come.

Speaker 3 (35:55):
Man six is the Troubleshooter Show.

Speaker 1 (35:59):
No Tom Martino, Hi Tom Martino here, Welcome to the show.
I'm with TJ from Elite Garage Floors and we'll talk
about that coming up. Also, I want to remind you
that eight eight eight Heating dot Com is doing a
full out, full court press on checking your ac end furnace,

(36:24):
both with honest opinions free second opinions too, going into
this shoulder season between fall and winter. That's eight eight
eight heating dot com, honesty, integrity and good people three
oh three seven seven zero two seven seven six. So

(36:44):
Pam was telling us about a bad concrete jup. But
this is what's weird. It's a great concrete jup, but
it's too thick because she can't put her trailer in
under the car under the roof. Hey, Pam, I need
to ask a few stupid questions. They're stupid for me
because I don't know. I don't have a complete picture here.
So was this a car port by the way before

(37:06):
you had this done?

Speaker 9 (37:07):
No?

Speaker 1 (37:09):
Well, what was this roof? How what was the roof
for over dirt? What was or over lawn? Or what
was this dirt? This suck? Excuse me?

Speaker 10 (37:16):
The roof, Well, it's just a roof to our house.

Speaker 3 (37:20):
But it's a roof to your house.

Speaker 1 (37:21):
But but is it just the eve that sticks out
over that or was it? Okay? Got it?

Speaker 3 (37:28):
Got it?

Speaker 10 (37:29):
Got it?

Speaker 1 (37:30):
So you were you weren't creating covered parking. You just
were going to put Okay, you were going to put
your RV on the side of the house.

Speaker 10 (37:39):
Yeah, just think of it like we're trying to sly
the trailer back there.

Speaker 1 (37:43):
I got you I got you, completely got you. And
this is what's really important. If if I went to
a guy and said, hey, could you could.

Speaker 3 (37:51):
You pour a slab? I want to store my trailer
over here?

Speaker 1 (37:54):
And that would be kind of on me to know
if I could fit it there, but kind of if
I it's.

Speaker 3 (38:03):
Really weird, it could be them.

Speaker 1 (38:05):
If you said I need to put my trailer here,
could you poor a slab? Tony. I want to ask
you straight up, if somebody asked you to poor a
slab over there, and I want to store my trailer here,
would you ask them how high.

Speaker 3 (38:21):
Is your trailer? To know what to do? I mean,
what do you think?

Speaker 1 (38:25):
It's kind of not fair in hindsight asking people because
they can always say what they would have done. But
I believe I trust you. He's with by the way,
he's with the Leak Garage Lwers. He doesn't do slabs,
but he's familiar with him. What would you have done?

Speaker 6 (38:40):
I would have asked any questions at all?

Speaker 3 (38:42):
You wouldn't You would just put the slab down.

Speaker 6 (38:45):
Because that's what they're asking for, or not unless they.

Speaker 1 (38:48):
Said, but what if they said, I need to store
my trailer here and it's got to fit under that. Now,
if they said that, that would have been a different story.
Did you indicate, Pam in any way that hey, it's
got to be able to fit under that.

Speaker 10 (39:02):
Absolutely, they measured the track.

Speaker 1 (39:05):
Oh that's a whole new story.

Speaker 3 (39:09):
Wait a minute, they.

Speaker 10 (39:10):
Measured the trailer. They measured the distance between the eve
and the ground, and they knew what they had to do.
What that happened is they poured too much cement.

Speaker 1 (39:20):
How thick is the slab?

Speaker 10 (39:25):
Well, as you know, cement poors, it's only supposed to
be four inches.

Speaker 1 (39:30):
Well, no, it could be six, but normally it's four
for a little slab like that.

Speaker 10 (39:34):
Yes, yeah, poor, So it's so well it has to
be six inches because it should have only been four
and that would have made the trailer being able to
be able to be put to go.

Speaker 1 (39:50):
But okay, let me, I'm not I didn't understand anything
you said. Is it four inches or is it six inches?

Speaker 10 (39:58):
Six inches? That's why it's too high.

Speaker 1 (40:02):
They put sick or they and if they say it
had to be sick, they could have dug it down further.
So if you told them it had to fit under there,
and they measured it, for goodness, sakes, So what do
they say they're going to do about it?

Speaker 10 (40:16):
Nothing. They said they're not going to do anything about it.
They just said that. Yeah, they well initially, so initially
they were going to do something. But he kept putting
it off, putting me off, have all these excuses. Oh
my skid broke down. Oh it's going to rain that day.
Oh I'm in another job.

Speaker 1 (40:37):
Oh I'm so how many inches when you when you
pull your trailer up?

Speaker 3 (40:42):
How many inches over that eve?

Speaker 1 (40:44):
Is it?

Speaker 10 (40:46):
It's it hits right smack on it. So it needs
the cement needs to be two inches forwer than it is,
and it would have been perfect. It would have been perfect. Yeah,
and he so he overpoured and he knew and the
grounds already dugged out at the right height. Grounds dug out.

Speaker 1 (41:08):
The grounds pour the grounds is about four inches poured right?
Well were the forms how how high were the forms?
Do you know?

Speaker 10 (41:17):
Well? The farms were they had existing well their next
existing concrete because the sun box and stuff. So it's
a little complicated in that responct. Okay, the forms where
I had to be more than four inches because well,
because you know, it's hard.

Speaker 4 (41:35):
To explain, but you know, I get what you're saying.

Speaker 1 (41:38):
I get what you're saying. That sucks man. Did you
pay for this job already?

Speaker 13 (41:42):
Oh?

Speaker 10 (41:42):
Anyway, this is a deal. This is kind of why
I called yeah that. I mean, I think I worked
it out, I think, but who knows? I paid thirty
one to like the pre fee or whatever, and it
was going to pay more after he got it done
and quid have fixed and he he said he didn't

(42:05):
do it right. But so yeah, I'm out thirty one
dollars and he hasn't fixed it.

Speaker 1 (42:12):
Is he going to do you owe another thirty one?
Or is how much do you owe if it was
a good job? How much would you have owed?

Speaker 10 (42:20):
So if it was a good job? Vote anything?

Speaker 1 (42:25):
But wait, wait, so thirty one you paid in full?
At thirty one hundred?

Speaker 3 (42:33):
Are we having phone problems or is it me? Help
me out here?

Speaker 1 (42:37):
I need to know is did you pay for the
job in full?

Speaker 13 (42:42):
No?

Speaker 6 (42:43):
Okay?

Speaker 1 (42:43):
How much is owed? If you paid him? How much
would be owed.

Speaker 10 (42:50):
If it was done right? One thousand and fifty?

Speaker 3 (42:53):
Okay?

Speaker 1 (42:54):
Got it?

Speaker 3 (42:54):
Okay?

Speaker 1 (42:55):
So is he proposing anything? You said you may have
it worked out? Like, what is what is the solution?

Speaker 10 (43:02):
So I don't have a solution. That's why I was
calling to say, you know, what do you what's the
steps you take so and whether I did the right
thing or not. I've never had to deal with this.

Speaker 1 (43:14):
Right I know, and you know what, Pam, we've never
dealt with this particular thing either.

Speaker 3 (43:19):
Specifically.

Speaker 1 (43:20):
However, it could be just a breach of contract where
you didn't get what you paid for and you simply
need to have you need to sue them for damages
technically if they truly, but I hope on your invoice
or on your contract it says something about the trailer,

(43:44):
because this guy could simply this guy could simply say
I poured a beautiful slab, and you'd have to show
where it wasn't according to contract. Even though I believe
you you have he what's going to prevent him from saying, Pam,

(44:06):
you paid for you know, I poured a slab.

Speaker 3 (44:09):
What will prevent him from saying that, Yeah, that's good.

Speaker 10 (44:14):
That's a good question.

Speaker 1 (44:16):
It is right because if you suit him in small
claims court. Let's say, let's say it's going to cost
you two thousand to pull it out and another you know,
four thousand to put it back. In So let's just
say it's under small claims court seven grand maybe for
everything to correct it. What's going to prevent him in
court saying, well, your honor, I did. Here's here's what

(44:38):
it says slab. I did a slab.

Speaker 3 (44:41):
Does the contract say four inch slab?

Speaker 10 (44:45):
The contract says that he is going It says on
the contract he's going to remove three sections of the
concrete and he's going to break it up, remove it,
and then report it. It's what it says on the
contract that he's going to break up these three sections.

Speaker 3 (45:02):
Okay, got it.

Speaker 1 (45:03):
So there was old concrete there, There was old concrete.

Speaker 10 (45:06):
There was Yeah, there was concrete already there. He was
gonna he was gonna.

Speaker 21 (45:11):
Okay, that's what.

Speaker 1 (45:12):
And it doesn't specify at all the elevation or the thickness.

Speaker 10 (45:20):
It's well, it talks about the four inch thickness.

Speaker 1 (45:23):
I believe if it does hold on that, that's important.
It does talk about four inch thickness.

Speaker 10 (45:29):
Uh huh.

Speaker 1 (45:31):
And you got six inches instead? Yeah, okay, that could
be something where where that could be a breach of contract.
That and and you you had it written down for
a specific reason. What is he saying is he saying
you should live with it. What is he saying?

Speaker 10 (45:50):
All he's saying is he's saying it's avoiding what he's saying,
all these excuses.

Speaker 3 (45:59):
I cat it all right, We're.

Speaker 1 (46:00):
Gonna call him, you know what, hold on, I think
we should handle this for you, at least get some Hey,
deputy doc, why don't we call this guy and see
what he says. Okay, let's I think docs in there
is some I'll call him right now.

Speaker 15 (46:13):
Talk.

Speaker 1 (46:13):
Yeah, let's call him. Hold on a sec, PAM, and
let's figure out what the hell's going on, because it's
hard to figure out. Three oh three seven one three
talks seven one three eight two five five renew Home
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(46:55):
a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent till you're content, wait time
for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven one help. You'll think you're his only customer when

(47:17):
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three all three
nine two zero sixteen twenty two. Hi Tom Martino, your
troubleshooter three O three seven one three talk three oh

(47:39):
three seven one three eight two five five. All right,
So what we have here is we have a situation
with the UH concrete and I'm not sure what to
do about it.

Speaker 3 (47:57):
But what would you do?

Speaker 1 (48:00):
I mean, it's a really hard one, especially if they
said we're going to remove and replace concrete.

Speaker 3 (48:07):
I'm wondering how.

Speaker 1 (48:08):
Difficult it would be to raise the eaves a little
or maybe I know that sounds crazy, but who knows it.
I don't know if it's an open eve or if
it's closed sofet and facia or whatever. Jim, your turn.
What's going on with you, Jim? Welcome to the show.

Speaker 11 (48:21):
Hello Tom, I need some advice. We've moved from a Roarer,
Colorado to Morgantown, West Virginia recently. We're using North American
fan lines to do the move. We had a range
or delivery between eight seventeen eight twenty four, and wow,

(48:45):
the materials have not moved out of their original location
when they took them from our house. I know, just
because we had an Apple tag placed in some of
the odds.

Speaker 1 (48:55):
So wait a minute, right now, they were supposed to
go to your house and pick stuff up and have
it delivered between the seventeenth and twenty fourth.

Speaker 3 (49:03):
Obviously that didn't happen.

Speaker 1 (49:05):
You say your stuff is still at your original home.

Speaker 11 (49:08):
No, it's not at the home. It's at the murder's location.

Speaker 3 (49:13):
Okay, and you're in West Virginia.

Speaker 11 (49:16):
Yeah, okay.

Speaker 1 (49:17):
Now you said you used a North American agent.

Speaker 11 (49:22):
Yeah, who is it? North American band Lines? This would
be and what they do? How this this is actually
out of out of longlant. It would be STS Relocation.

Speaker 1 (49:37):
Well hold on, no, wait wait wait wait wait wait
STS is called STS Relocation Services.

Speaker 11 (49:45):
M H and they I guess are they subcontracting for
North American moves?

Speaker 22 (49:49):
No?

Speaker 1 (49:50):
No, no, no no no no no no no no no. Sorry,
here you got roped into. You got roped into a
bad situation. Sir, You're not working with North American. You're
work with an agent, an independent contractor who took your
money and probably is selling the contract. I don't see
them listed as a North American agent. Are they a

(50:10):
North American agent or not?

Speaker 11 (50:14):
I would say based off what I see here that
they are not. Then, even though on the document itself.

Speaker 15 (50:19):
It's showing North American movie Services.

Speaker 1 (50:22):
Now, now, by the way, this should really give you pause.

Speaker 3 (50:25):
Are they out of Longman?

Speaker 1 (50:28):
Yes, yeah, this should really give you pause. They have
a five star rating with the Better Business Bureau, which,
by the way.

Speaker 3 (50:35):
In my opinion, is a sure sign.

Speaker 1 (50:38):
That they're bad because because most of the time they
the Better Business Bureau has no clue. Okay, but I'm
telling you that STS Location Relocation Services. They're not even
a mover a they're a broker. They're a broker, so

(50:58):
you really aren't dealing with a mover. So here's what
they usually do. They take money up front. They don't
move your stuff. They sell your contract to someone else,
so you don't know who you're doing business with. Now.
They may have told you we'll sell it to a
North American agent, which is fine, but they're not a
North American agent. Then once that happens, then you're at

(51:23):
the mercy of whoever they sell the contract to. So
right now, what situation are you in?

Speaker 11 (51:30):
Right now, I'm here with very very little furniture sitting
in the age.

Speaker 1 (51:34):
No, no, I want to know what do they say?
What do they say? Well, when are they going to
get your stuff?

Speaker 3 (51:40):
Oh?

Speaker 11 (51:40):
Where are they going to get the stuff? That's just tick?
They keep putting me off on it. Every time I
talk to the dispatcher, it's always an issue. Well, I
haven't heard from this driver or from that driver. And
then the last time I did speak to them over
the weekend, they were indicating we would get the sure

(52:00):
by midweek this week.

Speaker 6 (52:02):
Well, the furniture.

Speaker 11 (52:03):
Hasn't even moved, and quite frankly, right now I can't
even get hold of the dispatcher to discuss it now.

Speaker 1 (52:09):
From what I can see on these reviews, who knows
if they're real or not. They have really good reviews, okay,
but the only place they are listed online. Do they
even have a website?

Speaker 11 (52:24):
They have one listed on here?

Speaker 1 (52:27):
What is it would be?

Speaker 3 (52:28):
Because I can't find them?

Speaker 1 (52:29):
What is it?

Speaker 11 (52:30):
Okay, it's general at STS relocation dot com.

Speaker 1 (52:38):
Is it it's STS Relocation dot com? Yes, yes, okay,
hold on stslo Okay, I just found him three O
three seven seven six eighty five nine.

Speaker 3 (52:52):
Okay.

Speaker 1 (52:52):
They do say North American Moving Services on their website,
and they have North Americans, so they may be a
North American agent. Let's see, hold on in Longmont and
there's a Joe at STS Relocation. We should call Joe
and see what the hell's going on, you know, hold

(53:13):
on about them. Let's see, the Relocation Services has been
in here since ninety three and they haven't even moved yourself.
You have a contract with a delivery date, and they
haven't even touched yourself. I mean, they haven't even moved
your stuff except to their content their place.

Speaker 11 (53:32):
That's correct.

Speaker 1 (53:33):
Okay, So they might be they might be a North
American agent, which would help us. But we keep saying
about Joe, so I want to uh, I want to
find out about them. So I'm going to put in
my email and stuff. But I want somebody to call them, Katchina,

(53:55):
I want to call them.

Speaker 3 (53:57):
They have a number.

Speaker 1 (53:57):
Listed here three H three seven seven six eighty five
twenty nine. So I want to call him right now.
Three O three seven seven six eighty five twenty nine.
Let's see how good they really are. Okay, Uh, this

(54:18):
doesn't sound good to me. So they're ghosting you right now?
Is that the case?

Speaker 11 (54:24):
Pretty much the case? I mean, you get him on
the phone every now and then and they give no answers,
and I promise to call back, and they ever return
to call.

Speaker 1 (54:35):
Okay again, A couple of red flags come up for me,
and that is the Better Business Bureau has them listed
as good, and they have people in prison for fraud
listed as good. And then there's a bunch of reviews
and not one bad one, not one. There's there's just
some red flags for me. Hold on and we'll talk
about it. Three oh three seven one three talk seven

(54:56):
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(55:17):
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Speaker 19 (55:32):
You don't pay a cent until you're content.

Speaker 1 (55:38):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. Hi Tom Martine,

(56:04):
Oh my god, I'm gonna tell you something. This is
what's amazing to me. Listen to this so about this
moving company.

Speaker 3 (56:11):
Very interesting.

Speaker 1 (56:12):
I want to bring up.

Speaker 3 (56:13):
Jim Jim So.

Speaker 1 (56:16):
The Better Business Bureau still the worst organization that has
ever devolved. They used to be of course of service.
They are just a scam. The Better Business Bureau sucks.
I just can't believe the reason they suck so much
is because they purport themselves as being high and mighty

(56:37):
Better Business Bureau helping people, and they suck. They give
people great ratings that should be.

Speaker 3 (56:46):
Or are in jail.

Speaker 1 (56:47):
Now STS Relocation has a five out of five rating
with the Better Business Bureau has great reviews. They've been
in business for one year. One year, not one bad review.
But they're an offshoot of a previous company called Seevers
Now Severs has one star review, one star. Severs Transfer

(57:16):
and Storage is in is in Colorado, up the same location,
same people. They suck and the problem is is that
you're not going to find that out if you go
to the Better Business Bureau. And they're also delinquent with

(57:37):
their filing with the state. I don't care about that
that much. But Severs Transfer and Storage now STS. The
registered agent is a guy named Joseph Darren Lesher. So
in my opinion, these people are not good and I
think they change their name to get away from the

(57:59):
old and also the Better Business Bureau has him as
a start over, you know, as a great company. I
don't know, man, I think you got caught up with
a bad company.

Speaker 3 (58:11):
How'd you even find him?

Speaker 11 (58:14):
It was going out looking at North American Moving services
looking at it. We were actually got three estimates.

Speaker 1 (58:21):
Did you did you go with the cheapest it was?
It was?

Speaker 11 (58:25):
Yeah, it's of course you did one hundred dollars. What's
that it was seventy six hundred dollars?

Speaker 3 (58:33):
Did you pay up front?

Speaker 11 (58:35):
Yeah, it was paid up front. I do have another
question though there and okay, this is not a good
situation obviously. What if I went came back to Colorado,
got a U haul, went there, request did I get
my furniture and brought it back to West Virginia?

Speaker 22 (58:59):
Well, you paid?

Speaker 3 (59:00):
Why wouldn't they let your stuff out?

Speaker 11 (59:03):
Well they should.

Speaker 3 (59:05):
How much have you paid him so far?

Speaker 11 (59:07):
They well, they contacted my wife and she paid the
full amount. They asked for the full amount.

Speaker 1 (59:14):
So they're paid in full for nothing. And Kachina, you
called them? What did they say?

Speaker 19 (59:21):
Well?

Speaker 23 (59:21):
I talked to a very nice woman who placed me
on hold and then placed me with the dispatcher who
is named Jimmy.

Speaker 1 (59:32):
Jimmy, okay, Jimmy.

Speaker 23 (59:34):
And as soon as I basically remarked that I was
calling for jim Bear, he hung up on me.

Speaker 1 (59:46):
Oh wonder why so? People just remember sever's transfer, transfer
and storage same as STS that's where they get the
new name. They're up in Longmont again. I can't say
much good about Longmont, Well County, Greeley. It seems like

(01:00:10):
they have a culture up there that attracts these people.
I don't know what it is, but my god, even
the government up there's corrupt. I've been fighting this for
so long. It's just Weld County, the Welld County corruption.
Oh my god. I don't even want to get started
on the government. But it's like, hey, you want to

(01:00:33):
screw people come to Welld County. I don't even know,
is long Mountain, Weld County, whatever it is. Longmont sucks too.
And when it comes to car dealers and businesses and
it's just I don't.

Speaker 3 (01:00:45):
Know, look it.

Speaker 1 (01:00:46):
Here's the deal. They won't come on the air. I
wanted to come on the air. I want them to
say why they collect it in full promise delivery and
still hasn't moved his stuff. That's what I'd like to know.
In fact, you should call him asking ask him that question.
Just ask him, I mean all we want to know.
Don't be vulgar, don't be don't be ridiculous, just say, hey,

(01:01:07):
why is it? Why is it? That you have. You
brag about, you know, STS Relocation and this is, by
the way, three oh three seven seven six eighty five
twenty nine. You brag about how great you are, right
yet you haven't moved this guy stuff.

Speaker 3 (01:01:27):
You haven't even moved it.

Speaker 1 (01:01:29):
Look, you've got a.

Speaker 3 (01:01:30):
Bad situation here.

Speaker 1 (01:01:33):
And the guy you're supposed to contact, they want you
to they want you to email is Joe at stsrelocation
dot com. Now again three oh three seven seven six
eighty five twenty nine. Another reason why, another reason why
the Better Business Bureau should never ever be trusted ever.

Speaker 3 (01:01:58):
I'm telling you that, in my opinion, the.

Speaker 1 (01:02:01):
Better Business Bureau does more harm than anything. And you
know what's really crazy, Channel nine kisses their ass. This
new consumer guy on Channel nine supposedly a consumer investigation.
He ought to investigate the members that are in jail
and the members that have been arrested for fraud and
the A plus ratings for the crooked people like these people.

Speaker 3 (01:02:24):
That's what he ought to do.

Speaker 1 (01:02:26):
I mean, when it's funny how people go to the Better.

Speaker 3 (01:02:29):
Business Bureau for experts.

Speaker 1 (01:02:31):
I'd like to know if anyone at the Better Business
Bureau ever talks to consumers.

Speaker 3 (01:02:37):
Oh, I'm not talking about their emails.

Speaker 1 (01:02:39):
I'm talking about talking to people, actually going out in
the community and seeing what the problems are.

Speaker 3 (01:02:46):
I wonder all they do is collect money.

Speaker 1 (01:02:49):
And give their stupid seal, which means nothing. It is
a dinosaur. It is a dinosaur. Right now. What we
need is another organization that will take its place and
mean something. And I'm telling you it, almost inevitably, when
we get terrible.

Speaker 3 (01:03:08):
Complaints about a company, they are highly.

Speaker 1 (01:03:10):
Rated by the Better Business Bureau, and no one in
the media will ever hold their feet to the fire.
No they won't.

Speaker 3 (01:03:17):
All they're going to do.

Speaker 1 (01:03:18):
Is just because it's the BBB. You know people here BBB.
It must be good to BBB, the Better Business Bureau.
I want to know any member who tells me they
get anything of.

Speaker 3 (01:03:30):
Value from the BBB.

Speaker 1 (01:03:35):
We ought to come up with another name for the
for the initials BBB because it ain't Better Business Bureau. Okay, okay, Jim.

Speaker 3 (01:03:48):
I suggest that you sue.

Speaker 1 (01:03:50):
Them for breach of contract, but I don't have your contract,
so I don't know if it really does guarantee that
day or just gives an estimated date. I would also
call North American, although I don't. I'm not really sure
if they are North American. I really am not sure

(01:04:10):
of that. So call you know, when you call up there,
they won't talk to you.

Speaker 11 (01:04:19):
Right, I bet? I bet now he probably will not
take my call.

Speaker 1 (01:04:24):
Well, you said he didn't before, and he didn't take
cars either, didn't he hasn't been taking them U And
when you say he, when you say he, who have
you been dealing with? Joe?

Speaker 11 (01:04:35):
It's Jimmy.

Speaker 1 (01:04:36):
Oh, Jimmy, Jimmy. What a nice name, Jimmy. Why don't
you give us a call? Jimmy, you coward three oh three, seven, seven, six,
eighty five, twenty nine. Just talk to us, Jimmy. Come on, Jimmy,
you're so well rated.

Speaker 3 (01:04:51):
Call us.

Speaker 1 (01:04:52):
We will give you free commercials. Tell us how great
you are that you have stuff that hasn't moved and
it it was supposed to be in West Virginia a
week ago or more, Jimmy, or actually the twenty fourth,
right was that the leak.

Speaker 11 (01:05:08):
For that was the last date of the delivery the
Rangers from the seventeenth to the twenty fourth.

Speaker 1 (01:05:13):
Do you have any guarantees in that contract at all
other than you guarantee to be screwed. I don't know,
are there any guarantees?

Speaker 16 (01:05:20):
Not really, Jimmy, may you know.

Speaker 3 (01:05:25):
I hope I'm wrong.

Speaker 1 (01:05:26):
I'm only giving my opinion based on this information.

Speaker 3 (01:05:29):
I hope I'm wrong.

Speaker 1 (01:05:30):
Come on, Jimmy, live up to that five rating or
whatever the hell the Better Business Bureau gave you.

Speaker 3 (01:05:39):
Come on, Jimmy.

Speaker 1 (01:05:40):
By the way, people, if you want Jimmy and STS relocation,
call them three oh three, seven seven, six.

Speaker 3 (01:05:46):
Eighty twenty nine. Now let me get serious with you.

Speaker 1 (01:05:50):
I'm gonna be I'm gonna be serious with you. You made
a mistake choosing them, okay. And the problem when you
make a mistake choosing a mover, they have your stuff
and your health hostage. So now you're at their mercy.
I'm telling you the truth.

Speaker 6 (01:06:04):
Okay.

Speaker 1 (01:06:05):
So practically, there really isn't much you can do. There
isn't without a great mover, there's not much you can do.

Speaker 3 (01:06:13):
You're at their mercy.

Speaker 1 (01:06:15):
Now.

Speaker 3 (01:06:15):
You could sue them and come down on them. You can.

Speaker 1 (01:06:19):
We can continue to wage war with these people until
you get your stuff, and we will. That's all we
can do is hope that people respond.

Speaker 11 (01:06:30):
So it's if I went there, I couldn't get the
I don't know.

Speaker 1 (01:06:34):
Will they will they let you get your stuff?

Speaker 11 (01:06:36):
Ask them, I don't know, I will ask them that.

Speaker 1 (01:06:39):
You would think they would at least talk to you.
But here is a customer that can't even talk to them,
and they have his stuff hostage. So why did they
move it from your place to their warehouse.

Speaker 11 (01:06:52):
While they're the logically there was they would be loading
it onto a business truck and sending a beast with
other people. Well, furniture, okay, multiple deliveries.

Speaker 1 (01:07:04):
Remember this people STS STS relocation, STS relocation.

Speaker 3 (01:07:12):
I would stay away from them.

Speaker 1 (01:07:14):
See if they'll call them again three oh three seven
seven six eighty five twenty nine. I would love to
see if they'll come on the air, these freaking idiots.

Speaker 3 (01:07:28):
We got more coming up.

Speaker 1 (01:07:35):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer

(01:07:57):
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. I'll tell you
what BBB never meant, less than built back better both
BBB's anyway, let's talk to Randy.

Speaker 3 (01:08:22):
Randy, what's going on with you?

Speaker 1 (01:08:23):
Randy?

Speaker 4 (01:08:25):
Well, after hearing your previous callers talk about his experience
with breaks plus I talking.

Speaker 1 (01:08:32):
Yeah, the breaks plus one, The breaks plus one really
sounds silly. This guy spent a lot of money with
them and they can't even figure out how to bleed
the breaks properly.

Speaker 3 (01:08:44):
What's going on with you?

Speaker 1 (01:08:46):
Well?

Speaker 4 (01:08:46):
I would like to preface by call by saying it
breaks plus plus break?

Speaker 3 (01:08:55):
Is that his call? Or is at us?

Speaker 1 (01:08:57):
Guys?

Speaker 3 (01:08:57):
Tell me what's happening, Shannon.

Speaker 17 (01:09:00):
I don't think there's a way I can do that.

Speaker 1 (01:09:03):
What do you mean?

Speaker 15 (01:09:04):
I mean?

Speaker 17 (01:09:04):
Is it much him with a pillow?

Speaker 3 (01:09:06):
I don't think it's me.

Speaker 1 (01:09:08):
Okay, So, Randy, your call is kind of your call
is weak here.

Speaker 3 (01:09:14):
But so what's going on with Firestone?

Speaker 4 (01:09:18):
Well, it's not far as far as Stone break plus Okay?

Speaker 1 (01:09:21):
Oh I had I.

Speaker 4 (01:09:22):
Had break blush to a break job on a Honda
Element and the full time Uber driver driving for eight years.
So you know I have to get my break the
place frequently.

Speaker 1 (01:09:31):
Yeah.

Speaker 4 (01:09:33):
I took my car and the break plus for a
break inspection. Yeah, came back with the price of like
fourteen dollars. That was more than I wanted to spend.

Speaker 22 (01:09:44):
I told them that.

Speaker 4 (01:09:46):
They started to pressure me into doing other things. That's
the car that I didn't.

Speaker 15 (01:09:51):
Want to do.

Speaker 4 (01:09:51):
I mean, and they were visibly upset. I didn't want
to come have them replaced by breaks.

Speaker 22 (01:09:59):
I got my car home.

Speaker 4 (01:10:01):
I've did an oil chaink which I do all the time,
and my drain plug was about one corner turn away
from following your.

Speaker 19 (01:10:08):
Help, Wait your oil drain plug.

Speaker 1 (01:10:12):
Hold on, Hold on, I'm gonna come back to you
on this go with a sure thing Denver's Best roofer
Excel roofing dot com.

Speaker 19 (01:10:22):
You don't pay a cent until you're content.

Speaker 1 (01:10:25):
Wait time for an insurance checkup, free no obligation comparison
call compass insurance paying too much your coverage at dozens
of insurance companies. Find out now three oh three, seven
seven to one help. You'll think you're his only customer
when you choose Frank durand The real Estate Man dot
com to list your home with Remax Alliance three oh

(01:10:45):
three nine two zero sixteen twenty two D so you
don't have.

Speaker 24 (01:11:01):
Come running.

Speaker 3 (01:11:02):
Just as fast as we can.

Speaker 2 (01:11:04):
Shooter's gonna help come man.

Speaker 3 (01:11:08):
This is the Troubleshooter Show. No Tom Martino, Hey.

Speaker 1 (01:11:15):
Tom Martino here, Welcome to the show. Three oh three
seven one three talks seven one.

Speaker 3 (01:11:19):
Three eight two five five.

Speaker 1 (01:11:21):
This hour brought to you by Frank durand the real
Estate Man dot com. If you're wondering what your house
will sell for, because we're in a state of flux
interest rates, supply and demand, you know all kinds of stuff,
property taxes, comps for your neighborhood. Frank Durant will go
through your entire house, property comps, all of the elements

(01:11:42):
and come up with the price he believes your house
will sell for on this market, free of charge. It's
a complimentary no pressure to list. Three oh three nine
two zero sixteen twenty two. Frank durand the real Estate
Man dot Com. Hey, TJ's with me from eat garage
floor is a quick question I had texted about garage floors.

(01:12:05):
Somebody wants to know Mad chloride. Will that do anything
to your garage floors? TJ? What about it?

Speaker 5 (01:12:13):
If you don't have a coating else, that's what makes
the spalding.

Speaker 6 (01:12:17):
Yeah, but once our your.

Speaker 1 (01:12:20):
Coatings aren't previous to all that stuff.

Speaker 6 (01:12:22):
Except for battery acid and break.

Speaker 3 (01:12:25):
Oh really, Oh that's good.

Speaker 1 (01:12:28):
So what does break fluid do?

Speaker 5 (01:12:30):
It just stains it because okay, but.

Speaker 1 (01:12:32):
It doesn't eat it up?

Speaker 6 (01:12:34):
Correct?

Speaker 1 (01:12:34):
What eats it up?

Speaker 3 (01:12:35):
Battery accid?

Speaker 1 (01:12:36):
Battery acid? Okay, so somebody else wants to know because
they heard me on YouTube talking to you.

Speaker 3 (01:12:46):
How do you repair bad spots?

Speaker 1 (01:12:47):
If somebody has a bad job, but only a few say,
like even a what do they talk about? Even a
blind squirrel or something can find some acorns now and
then and and and.

Speaker 3 (01:12:57):
Even a bad clock is good twice a day.

Speaker 1 (01:12:59):
So some bad spot, I mean seriously, now I'm serious
on a bad coding job.

Speaker 3 (01:13:04):
There are some people that do it like that.

Speaker 1 (01:13:06):
There's bad spots, but you know it does it here
because it's a good product. So what do you do
with bad spots big areas.

Speaker 6 (01:13:14):
Or kind of just grind it and repair those areas?

Speaker 1 (01:13:17):
Yes, so this is good about polyspartic. It will take
to itself. I mean you can lay it down. Does
it blend or not?

Speaker 6 (01:13:26):
After about six months it blends?

Speaker 1 (01:13:28):
Hmm, but yes, okay three oh three seven one three
talk seven one three eight two five five. When do
you decide that it needs to be completely redone.

Speaker 5 (01:13:38):
If it's piling up more than like a dollar bill
where you could just grab it and just keeps pillingse.

Speaker 1 (01:13:44):
Okay, what of it? Okay? Okay, three o three seven
one three talk. Let's talk to Randy. Uh oh wait
wait is this oh wait no, no, this is a
this is a Is this a different one or the
same one with breaks plus? It's just a different breaks
plus problem, Randy.

Speaker 4 (01:14:05):
Second break?

Speaker 6 (01:14:05):
Okay, Glenn with breaks plus?

Speaker 3 (01:14:08):
That's right?

Speaker 1 (01:14:08):
Sorry sorry Glenn. We yeah, yeah, this is a different one.
Go ahead, go ahead, Randy, continue your story.

Speaker 4 (01:14:15):
Well again, you know I taken pot bickless breaks plus.
I had a yeah a card.

Speaker 24 (01:14:21):
They did a.

Speaker 4 (01:14:21):
Break the pair on, they replaced the pads and orders
that white time guarantee. I took it back for the
white time guarantee because if they wore out before they
should gay visit the chef that I even brought it
back in and after they did the breaks by the way,
the labor wasn't covered, just the parts.

Speaker 1 (01:14:42):
So wait a minute, So Randy, you you went to
breaks plus one time and then went back under the warranty.

Speaker 4 (01:14:49):
Right then I went back a third time, and that's
why I'm called. They replaced the brakes underwater. They were
happy about it.

Speaker 11 (01:15:01):
Tried them.

Speaker 1 (01:15:01):
And then why did you go back at third time?

Speaker 4 (01:15:06):
The third time? There was a couple two or three
years after that that I went back in to have
a break inspection done, just an inspection. They offered that,
and I had the break inspection done. They told me
I needed new breaks and voters. It was going to
be about thirteen hundred dollars. I decided I didn't want
to go ahead with the okay, but you.

Speaker 1 (01:15:26):
Mentioned a lifetime warranty. Do they have a lifetime warranty.

Speaker 4 (01:15:30):
If you spend them, if you buy their top package.
They at the time they guaranteed the pads. They didn't
guarantee a labor, so you still have to pay for
the labor to have the pads put in the days
they guarantee the pads, And.

Speaker 3 (01:15:43):
Did you have that done?

Speaker 1 (01:15:46):
Yes, okay, But then the second time you went back
for the inspection, they said, you need more work done.

Speaker 4 (01:15:55):
Yeah, And it was to the tune of about thirteen
hundred dollars.

Speaker 1 (01:15:59):
I told you you decided if you didn't want to
do it and again, and this is.

Speaker 4 (01:16:03):
Why my car is still up on the rack. They
they did were not happy. I mean you could tell
they were visibly upset.

Speaker 1 (01:16:11):
Why why are they not happy? That sounds like, well,
I don't understand.

Speaker 3 (01:16:15):
Why wouldn't they.

Speaker 1 (01:16:16):
Be happy to have a customer come back and have.

Speaker 4 (01:16:18):
Work done because I didn't want them to repair my
brakes after they did the pre inspection.

Speaker 1 (01:16:25):
Oh, I got it, Okay, got it, Okay.

Speaker 4 (01:16:28):
So I got the car back home and I do
my own oil changes. And I got underneath the car
to do the oil change, and I took my oil plug.
He's a torque wrencher, tork it to twenty pounds.

Speaker 1 (01:16:39):
And you said they had almost backed it out completely.

Speaker 4 (01:16:43):
It was all it was. It was about a quarter
to half a turn from falling out of the pan altogether.

Speaker 1 (01:16:49):
Do you think that's because they were mad at you?

Speaker 4 (01:16:52):
Yes, I do, I do.

Speaker 22 (01:16:54):
I wouldn't.

Speaker 4 (01:16:54):
I I would not be upset if I thought it
was something that I did. And I've been doing oil
changes for all my life, I would never have that
would have never happened.

Speaker 1 (01:17:05):
Okay, Now, did you call them back and tell them that, no.

Speaker 4 (01:17:11):
I'm not going to no, because they treated me so
rudely when I was in there the initial time that
I wanted nothing to do with them, and I'll never
go back to them ever again. And I'm grateful I
have the opportunity to to speak about this on your show.

Speaker 1 (01:17:26):
Now, did you go back and get a second opinion anywhere?

Speaker 7 (01:17:31):
No.

Speaker 4 (01:17:32):
I ended up going onto YouTube and figured out how
to do it myself, and I did it myself. You
mean the breaks, it breaks, the pads and the roads.
You know it was cost me two hundred dollars for
the pads, the pads, the roads in three hours of
my time, as opposed to paying thirteen hundred dollars.

Speaker 1 (01:17:52):
Wow.

Speaker 3 (01:17:52):
Okay, but Randy, it's hard to say.

Speaker 1 (01:17:56):
I know you're convinced that they backed out your oil plug.

Speaker 3 (01:18:00):
Do you think I mean that's just to be mean?

Speaker 4 (01:18:03):
You know, I would hope that this wouldn't happen, but
after the way they treated me, the way they high
pressured me into doing things I didn't want to do.
I had to tell them multiple times I didn't want
them to do certain things.

Speaker 1 (01:18:16):
To my car.

Speaker 4 (01:18:17):
Yeah they were. They were visibly upset, and that's why
I honestly believe that, Yeah, they did do that. Maybe
maybe it was a just cruntled mechanic or a service writer.
I don't know what it was, but yeah, I do
believe they did that.

Speaker 1 (01:18:33):
Wow.

Speaker 4 (01:18:35):
So I would never kissed them myself.

Speaker 1 (01:18:38):
Okay, the other well, no, no, you know, so you
want to let people know, Yeah.

Speaker 4 (01:18:44):
I do. Like I said, I think Breaks Plus is
a high pressure sales organization that dabbles and breaks, and
I think that's all they are.

Speaker 1 (01:18:52):
I would never get you know, we over the years, Okay,
in the beginning, we didn't have many complaints about them,
but they've increased over the years, over the last few years.
I don't know if what's changed about the company. I
really don't know who owns the company anymore. If it's
still a family. I forget the family that owned it,

(01:19:15):
I don't forget. I mean I used to know them, PISHETI, yeah,
do you think they're still the owners? I don't know.

Speaker 18 (01:19:23):
I don't know, but honestly, we don't get many complaints
on them.

Speaker 1 (01:19:27):
No, but they've increased where we never got any you know,
and they're all about this high pressure stuff, is what
I'm thinking now. Yeah, I'll tell you where we got
a lot of complaints about that went down a lot
was Pep Boys. God did we get a lot of
complaints about Pep Boys.

Speaker 18 (01:19:46):
Yeah, it looks like they sold in September. Who did
twenty seventeen Pep Boys?

Speaker 4 (01:19:53):
No?

Speaker 17 (01:19:53):
No, no, no, no breaks?

Speaker 3 (01:19:55):
Plus Oh okay, all right.

Speaker 4 (01:19:58):
I also had a pet experience the fire still recently
and I uh fire story advertised that you could get
your uber vehicle inspected. You have to have that done
annually for twenty two dollars. I took my car in
to have it inspected. They told me I needed new
brakes and new rotors. Okay, but I know how to
do the break So I took the car home. I

(01:20:20):
did the rotors. I did rotors and the brakes.

Speaker 18 (01:20:23):
Yeah, you know what, you are what people in the
biz call a pain in the ass.

Speaker 1 (01:20:28):
No.

Speaker 3 (01:20:29):
Why Why?

Speaker 18 (01:20:31):
Well, because he goes in to get stuff inspected. When
he needs things, he goes home and YouTube's it and
does them himself.

Speaker 3 (01:20:39):
Oh I get it. He takes advantage of the free stuff.

Speaker 4 (01:20:42):
I'm not taking advantage. They charged me for the inspection.

Speaker 3 (01:20:45):
Oh well that's different.

Speaker 4 (01:20:47):
So I paid to have the vehicle inspected. I took
the car back again. The brakes were redone and.

Speaker 16 (01:20:53):
They were they were Now I get it, I.

Speaker 4 (01:20:55):
Get it, okay. But then they did another inspection on
the car and then they found out they said the
thing trunk light was bad and it had to be replaced.
They could they were gonna pass me because of that,
and they wanted to charge me one hundred and fifty
dollars to replace the bulb. And I thought that was
pretty high, and I asked him why to say it
was really hard to get to Okay. Well, I went

(01:21:16):
on YouTube again. It said pop opened the trunk, reached
back on, screwed the bault, put the new one in,
and woilah.

Speaker 11 (01:21:25):
That was what they.

Speaker 4 (01:21:25):
Wanted to charge me, one hundred and fifty dollars for it.

Speaker 15 (01:21:28):
Firestick.

Speaker 3 (01:21:29):
Well, Randy, so he's got the wrong hold on.

Speaker 18 (01:21:31):
He pays twenty two bucks to go there to get
the uber inspection. How much is that generally if you
went to a dealership or went somewhere.

Speaker 17 (01:21:39):
I don't know how much that.

Speaker 4 (01:21:41):
Could be awhere from twenty two dollars to seventy five
dollars depends on who you go to. But if they're advertising,
they did Uber inspecialist for time.

Speaker 1 (01:21:48):
I get it, And Randy, I'm on your side. I
didn't call you a pain in the ass. Mark did
because when people.

Speaker 17 (01:21:55):
In that industry would refer.

Speaker 1 (01:21:57):
To him a pain in the Okay, I don't thank
you are, Randy. I think you're a smart consumer. More
power to you. What is your complain about I seventy, Susan,
what the heck's going on with I seventy?

Speaker 14 (01:22:11):
It's been like this since springtime, and I've been trying
to get someone to to do it.

Speaker 4 (01:22:17):
Clean up and clean up.

Speaker 3 (01:22:19):
What's tell me what's going on?

Speaker 22 (01:22:22):
Okay?

Speaker 14 (01:22:23):
It's on Interstate seventy going east and you want to
take off, you want to take the federal exit. It's
three thousand in the west, federal exit.

Speaker 3 (01:22:36):
Okay, And what about it?

Speaker 1 (01:22:38):
So federal and seventy Right from.

Speaker 14 (01:22:42):
The start of it, all the way up to the
light is just filled with trash and digrants and well.

Speaker 1 (01:22:49):
That's all over the place. You just happen to find
a podcast.

Speaker 14 (01:22:54):
No I knew like that, but I'm trying to find
someone that could clean it up, pick it up.

Speaker 4 (01:23:00):
And I've got.

Speaker 14 (01:23:01):
Four numbers they keep.

Speaker 1 (01:23:03):
Nobody will one number. I mean, they have their hands full. Listen,
I will tell you they have their hands full. And truly,
I'm not going to throw stones at it, because have
you seen there are certain pockets. Now I haven't seen
that one, but there are certain pockets in this country,
I mean in this area. Oh my god, it's They're unbelievable.

(01:23:25):
They're just so difficult to.

Speaker 3 (01:23:30):
Keep clean.

Speaker 1 (01:23:31):
Because you say vagrants, homeless, the unhoused, whatever you want
to call them, some of them.

Speaker 3 (01:23:37):
You know there are.

Speaker 1 (01:23:38):
I mean, they just trash the hell out of this place.
You know, there's an area over on Cherry Creek Drive
North where they fix cars on the side near the creek,
and they literally have all of the stuff out there,
and every night you'll have different cars over there. They
go to work on their cars and leave all the trash.

(01:23:59):
But what do you do about it? You said you
were trying to get them to clean it. Who did
you call?

Speaker 4 (01:24:04):
Oh?

Speaker 14 (01:24:04):
I culled thurally one one and then they tracked. They said, basically,
wasn't their job. They transferred me to neighborhood Inspection because
I told them there is a base there, there's trash,
the neighborhood infection, and then they said they only do
private property. So they transferred me to right Away Services

(01:24:27):
and they said it wasn't their job. So then they
said transferred me to c DOT Regional Area.

Speaker 4 (01:24:34):
One and.

Speaker 14 (01:24:38):
I got hung up once. No big deal, Okay, Then
it put me to leave a message. So I left
a message, and.

Speaker 1 (01:24:46):
So you're not getting it. You know, I don't know
if you're going to get anybody to do anything. It
look at that's no one is being held accountable. I mean,
it's not like somebody's going to get fired.

Speaker 3 (01:24:58):
It just sucks.

Speaker 1 (01:24:59):
Man. I don't know what to tell you.

Speaker 14 (01:25:01):
I know, a wind and it just blows out all
over the place.

Speaker 16 (01:25:05):
And you know, it's just no I get you.

Speaker 1 (01:25:08):
Look, I'm not I'm not saying you don't have a
legitimate complaint. I'm truly telling you that I do not
believe that there is really anything you can do about it. Really,
I mean, I don't think anybody gives a damn to you.
If you want to know the truth, I don't think.
I don't think anybody does. I would like to tell you,

(01:25:32):
oh yeah, we're gonna call and get it done.

Speaker 3 (01:25:34):
But I don't know who do you blame? Who do
you blame? I mean, I don't know who to blame.

Speaker 1 (01:25:41):
Does anyone think? And again I'm not, again not tossing
stones at this guy. I don't know him that well,
that the new mayor. Is he doing any good or
is he doing worse? I mean, I don't know how
was it before him? Do you think?

Speaker 3 (01:25:57):
What do you think?

Speaker 14 (01:26:00):
I think he's does good in other ways.

Speaker 21 (01:26:02):
I don't.

Speaker 1 (01:26:03):
He doesn't seem like a bad guy to me, is
what I mean. I don't know, but I don't.

Speaker 3 (01:26:08):
Know what he's actually doing.

Speaker 1 (01:26:09):
Is he exacerbating the problem or is he making it better?

Speaker 14 (01:26:13):
And I know his big job was to get homeers
off the street, and I do think he's done a
good job at that.

Speaker 1 (01:26:20):
He's done nothing on that.

Speaker 3 (01:26:21):
What do you I don't I don't understand what you
mean by that.

Speaker 1 (01:26:24):
Well.

Speaker 14 (01:26:24):
I mean he takes some as many as he can
off the street and just puts them in hotels or whatever.
But it's no long.

Speaker 18 (01:26:32):
Term and that's a good thing, Lucian Well's it's better
than nothing. He kicks the can down the street at best.

Speaker 14 (01:26:41):
Correct, Yes, Well.

Speaker 17 (01:26:43):
What the hell's so good about that? That's ridiculous.

Speaker 14 (01:26:46):
I don't know to point it up. By see a
lady carrying a baby, I think it's good that she
doesn't have to sit there and just underneath, I know.

Speaker 1 (01:26:56):
What you're saying.

Speaker 14 (01:26:57):
You know, so so I got a heart, and you know.

Speaker 18 (01:27:01):
What happens after the two weeks and she's gotta go then,
I mean, it's not like the kid grew up.

Speaker 14 (01:27:08):
I know, well, I can tell you what how I
really yeah, But I don't know if I should be
saying it.

Speaker 1 (01:27:13):
No, I know, I know, Okay, we got to take
a break. I'm Tom Martino. Three oh three, Thank you
very much, thank you, three oh three seven to one,
three eight two five five. If anybody knows who to
complain to that gets things.

Speaker 3 (01:27:24):
Done, please let us know.

Speaker 1 (01:27:31):
Go with a sure thing Denver's best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
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(01:27:53):
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
oh three nine two s you're all sixteen twenty two.

Speaker 13 (01:28:04):
Hey Tom, Yes, sir, I got a great idea.

Speaker 6 (01:28:09):
What's that?

Speaker 13 (01:28:10):
Why don't we get a petition to have all the
people that are doing community service get common deer to
clean up some of these sites. They walk along the
highway picking up little pieces of garbage. Let's get a
bunch of them to clean up some of these site
that are so ungodly.

Speaker 1 (01:28:28):
Well, why aren't they using these I don't know how
they assign those jobs, But wouldn't that be a good idea?

Speaker 3 (01:28:35):
Yeah, it wouldn't be a bad idea.

Speaker 1 (01:28:38):
Hey, Doc, you met You gave me a note saying
that you think the concrete guy is a crook.

Speaker 13 (01:28:44):
Oh yeah, I spoke to him.

Speaker 3 (01:28:46):
Yeah, And here's the thing.

Speaker 13 (01:28:48):
He's his company name is EIG Concrete. But he had
Pam rite the check that she did for thirty one
hundred to K to K and B Concrete. She looked
up K and BE Concrete and it had horrible, you know,

(01:29:09):
one star reviews, and she thinks that what he's doing
every time he gets a bunch of bad reviews, just
changes the name of his company. At any rate, he
is putting her off. We had a three week conversation
and he keeps saying, well, yeah, maybe I'll get to
it in two weeks. So he's obviously unresponsive. So if

(01:29:31):
anybody's doing business with E.

Speaker 4 (01:29:33):
I G.

Speaker 13 (01:29:33):
Concrete or K and B Concrete, just beware that one
her name.

Speaker 1 (01:29:39):
So there's two of them, okay, now, so it's it's
what are the names again?

Speaker 13 (01:29:45):
The one that is uh, really bad is K and
B Concrete and the one he's working under now is
EI C Concrete and his name is one. And Pam
is going to take them to small claims court.

Speaker 3 (01:30:05):
Want Hernandez?

Speaker 1 (01:30:06):
Okay, you know, okay.

Speaker 13 (01:30:12):
Hey, Tom, can't just say one thing about her. I
was very disappointed. I brought my car to Cobblestone car wash.
It was twenty three bucks for a quote, you know,
full service car wash.

Speaker 1 (01:30:25):
They didn't do anything on the inside.

Speaker 13 (01:30:27):
They didn't vacuum it. And when you you know, normally
when you come out of a car wash that you
pay a lot of money for that have people with
you know, rags to wipe it down.

Speaker 3 (01:30:36):
Yeah, they had nothing.

Speaker 13 (01:30:37):
It was no better than one of those five dollars
drive throughs where.

Speaker 6 (01:30:41):
You just have no people there.

Speaker 13 (01:30:43):
So I think Cobblestone is a total ripoff. I was
really appointed.

Speaker 1 (01:30:48):
Wow.

Speaker 3 (01:30:49):
I love Waterway.

Speaker 1 (01:30:50):
I mean of the local ones, they're a good.

Speaker 13 (01:30:52):
Yeah, I think so, but this was close and I
would help people. Don't go to the cop weld on
if you want to get a good car wash.

Speaker 1 (01:31:02):
Okay.

Speaker 3 (01:31:03):
Now David has an issue with Shomp again.

Speaker 1 (01:31:10):
Shomp is an old dealer name in town from the
Shomp family. The dad had it and then Lisa, the daughter,
took it over, and I think she's retired, and now
the son, Lisa's son might have it. Since Lisa's son
took over, complaints have really escalated, really, I mean a

(01:31:33):
notable difference under the son's leadership.

Speaker 3 (01:31:37):
What's going on, David?

Speaker 15 (01:31:39):
Hi? Hi Tom?

Speaker 1 (01:31:41):
What's happening?

Speaker 16 (01:31:42):
My granddaughter went down to shamp Ford Used Cars last
week about four days ago.

Speaker 1 (01:31:50):
And it's called is it called shamp Ford Used Well, it's.

Speaker 11 (01:31:58):
Where is this.

Speaker 1 (01:31:59):
Where Shompford locating on Havana Okay.

Speaker 16 (01:32:05):
Okay, And she was looking for a vehicle and there
was one there that she liked.

Speaker 11 (01:32:12):
It was a two.

Speaker 16 (01:32:12):
Thoy sixteen civic and they were asking fifteen nine and
eighty eight dollars for it, sixteen and the thing that, Yeah,
and it was supposedly it's advertised as a certain.

Speaker 3 (01:32:29):
Did she, by the way, did she buy it?

Speaker 15 (01:32:32):
Yes?

Speaker 1 (01:32:33):
Okay, okay, go ahead.

Speaker 16 (01:32:34):
And it was a certified used car. And you know
what that means. Nothing's car in other words, well the sales.

Speaker 1 (01:32:43):
It means nothing. If you're talking about legally, it means nothing.
So go ahead.

Speaker 15 (01:32:48):
Yeah.

Speaker 16 (01:32:49):
Well, anyway, he told her everything was checked out. So
by the way, she went ahead and purchased it, and
she drove it off the lot and three days later
she has no breaks. I mean, and I remember you
talking before about used cars. They have to be safe

(01:33:10):
when you drop, when you buy them, they have to
be safe. She has a young child. Hold on, that's
three years. What I mean is there? Yes, there's basic
safety is.

Speaker 1 (01:33:21):
One of the one of the as is necessary things
unless it's a toe away, right.

Speaker 16 (01:33:29):
And you know they told her, they you know, the
kid told her. She's she's young, so she doesn't know it.

Speaker 1 (01:33:36):
And what did she do three days later when the
breaks went out.

Speaker 16 (01:33:40):
Well, she called up and they told her so what.

Speaker 1 (01:33:44):
Basically, well, well what they meant was, how do we
know that they were bad when you bought the car?

Speaker 16 (01:33:52):
Well, that's just it, she see, David.

Speaker 3 (01:33:55):
That's the problem. That's the problem.

Speaker 17 (01:33:57):
Well, what was the problem with the breaks?

Speaker 16 (01:34:01):
Well, they're all they're all shot, all the you know,
the pants are all worried. They told her that they had, like,
you know, plenty of life left on them because they've
been checked out the service department. But she drove it,
you know, for two three days and her brakes went
totally out, and so she called over there and basically

(01:34:22):
they just said, no, they're not.

Speaker 15 (01:34:24):
Worried about it. Right.

Speaker 16 (01:34:26):
But here's the thing.

Speaker 1 (01:34:28):
I don't think she has a legal leg to stand
on because she drove away as is the car operated.
I mean, and here's what's crazy about this. As is
and safe. Yeah, vehicles have to be safe. So let
me tell you what that means. If you were buying
this car from shamp the right way and you said
to them, I want to get a pre buy inspection

(01:34:51):
and you saw that it needed breaks, and you go
to them and say, hey, shomp, it needs breaks, and
they can say, okay, we'll do the break. It's no
longer sixteen nine, We're now going to charge seventeen to six.
I'm not and there's nothing you can do about it.
So what I'm getting at is this, Technically you are correct.

(01:35:13):
The cars are supposed to be sold in a safe,
road worthy condition. But the word it's by no means
what you think it is. It doesn't mean perfect, it
doesn't even mean close to perfect. It means that the
brakes stopped the car and at the time of sale.

(01:35:35):
It doesn't mean that they're going to last at all.
Nothing does. But but it's just we have, you know,
like in this state we had we had no no
rights for renters for years and years, no habitability standards,
and I would have to tell renters you know what,
I'm sorry about that, blah blah blah.

Speaker 3 (01:35:56):
You have to pay your rent, you have to do this,
you have to do that.

Speaker 1 (01:35:59):
And then the legislature went nuts unused car excuse me
on renters' rights. They did, and it's some of it's
really good. Now here's the deal. We have no rights
with used cars. Technically we don't. We really don't. And
I wish they would put effort into that just to

(01:36:19):
make it so they can't sell them. But until it's
a certain standard where you don't have to prove it,
it just has to have a sticker or something saying
this is the standard. But if they do that, for
cars will not be as affordable as they are. There's
always a cost to this stuff. But where are we

(01:36:40):
going with this? What do you think should happen? Are
you trying to get shop to pay for this because
they're not going to Well, here's the thing.

Speaker 3 (01:36:49):
And by the way, no used car dealer would pay
for it.

Speaker 16 (01:36:52):
Yeah, I knew Lisha's shop.

Speaker 15 (01:36:55):
I'm an old card.

Speaker 16 (01:36:56):
Dealer from the old days.

Speaker 1 (01:36:58):
Yeah.

Speaker 16 (01:36:58):
And the thing is shop has a great name, had had, well,
had a great, great name. Okay, So the last thing
that you'd want to do, obviously, is, you know, take
advantage of some young person doesn't know squat, put him
out on the street and listen to this one.

Speaker 1 (01:37:18):
Well, wait a minute, David, wait a minute. What if
they didn't know it was bad, They didn't know those
breaks were going to.

Speaker 16 (01:37:24):
Go out and well the salesman said that they were
checked out and they were fine. So the salesman, hold on,
does she approof of that line?

Speaker 3 (01:37:33):
Does she have proof of that? Huh?

Speaker 16 (01:37:36):
Yeah, Well, that's.

Speaker 15 (01:37:37):
What they told her.

Speaker 3 (01:37:38):
Does she have proof?

Speaker 15 (01:37:40):
Well, what's proof?

Speaker 1 (01:37:42):
Well, what I'm saying is a misrepresentation for a direct
sale is fraud in the inducement.

Speaker 16 (01:37:48):
So well, she just went off of what he said.
So here here's the bottom line. Because I listened to
you all the time.

Speaker 19 (01:37:57):
So what do you think?

Speaker 1 (01:37:58):
No, no, no, I don't like people to people. If
he lied to it. You see when people say stuff
like that, I say, put it on the invoice, put
it on the sales. Certainly at the breaks. Hold on
a second, I got I gotta take this break. I
will come back to you. You were gonna make a point,
so I'm gonna let you make that point. Hang on.
I'm Tom Martinez. Three oh three seven one three eight.

Speaker 3 (01:38:18):
Two five five.

Speaker 1 (01:38:19):
Compass Insurance Group, by the way, doing insurance checkups for free.
Find out if you're paying too much or if you
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(01:38:44):
no obligation. In comparison, Call Compass Insurance paying too much
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three oh three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand
the real estate man dot com to list your home
with Remax Alliance three all three nine two zero sixteen
twenty two. Hi Tom Martino here three all three seven

(01:39:07):
one three talk seven one three eight two five five. So, uh,
I want to I want to finish up here, because
I mean, I know David's point.

Speaker 3 (01:39:17):
It's too bad you have.

Speaker 1 (01:39:19):
You know, you buy used cars and things happen, and
he thinks the guy lied to her, took advantage of her.

Speaker 3 (01:39:26):
So where are we going with the story?

Speaker 1 (01:39:27):
Because you if you were in the business, David, you
know you're not going to get shaped to do anything.

Speaker 16 (01:39:34):
Okay, but at least I'm talking to you about it.

Speaker 1 (01:39:38):
No, I understand that, and I sympathize with you, I
really do.

Speaker 3 (01:39:41):
I think everyone.

Speaker 1 (01:39:43):
Needs to get used cars checked out completely before they
buy them.

Speaker 16 (01:39:48):
And I'm agreeing with you. But you know, when you
use the word certified, what's what's the word certified?

Speaker 11 (01:39:55):
Man?

Speaker 3 (01:39:55):
I told you it means nothing.

Speaker 1 (01:39:57):
It sounds like it means something.

Speaker 16 (01:40:00):
Well, that's what I'm saying. But you you're in the know,
and she ain't. But she asked him what a certified mean,
and he gave her the pitch. But here's the bottom line,
because you bottom you know, just my opinion. Yes, sure,
because things have changed. Look, she bought a car for
sixteen thousand, put sixty five hundred down cash. She bought

(01:40:25):
a warning. They slammed a warning on her for thirty
two hundred dollars. Tom a warny for thirty two hundred dollars.
Her payments are three hundreds.

Speaker 1 (01:40:36):
Wait a minute, Wait a minute, a month, Wait a minute.

Speaker 3 (01:40:39):
What your car was this? It was twenty sixteen.

Speaker 1 (01:40:44):
So wait, she bought she bought a warranty that's twenty
five percent of the value.

Speaker 16 (01:40:51):
Well, she didn't know that they sold that to her.
I mean they.

Speaker 1 (01:40:55):
Slipped excuse me, David, did she buy it?

Speaker 16 (01:41:00):
Well to Heeld she about it.

Speaker 1 (01:41:01):
Now you use the term they sold it to her.
I use the term she bought it. Either.

Speaker 3 (01:41:05):
Both of them are correct.

Speaker 15 (01:41:08):
Yeah.

Speaker 16 (01:41:09):
What I'm just saying is now you can go back.

Speaker 1 (01:41:12):
I think you can go back and get the money back.

Speaker 3 (01:41:14):
On that warranty.

Speaker 16 (01:41:17):
Oh I hope so you know what I did the numbers, Tom, did.

Speaker 19 (01:41:20):
You call back?

Speaker 3 (01:41:21):
I want to take one thing at a time. The
most important thing here is.

Speaker 1 (01:41:25):
That she spent four thousand some odd dollars on a
warranty on a two thousand and sixteen vehicle.

Speaker 3 (01:41:32):
She can get that back.

Speaker 16 (01:41:35):
I hope.

Speaker 3 (01:41:35):
So how long has she owned it?

Speaker 16 (01:41:39):
She's like about four days.

Speaker 1 (01:41:41):
Go back and get that thing undone. I mean there
is I've never heard of one that's not refundable.

Speaker 16 (01:41:48):
Right right, Well, I hope that is refundable.

Speaker 1 (01:41:51):
Will you call for will you call for her?

Speaker 16 (01:41:53):
And well, I called and they wouldn't even talk to me.
But here's the thing. Think about this, Tom, because I know.

Speaker 1 (01:42:00):
You want help getting back for freaking grand you keep
glossing over it.

Speaker 16 (01:42:06):
Yes, I'll go down there and talk to them, but
I'm gonna just I'm just adding on what you're saying.

Speaker 3 (01:42:11):
Oh right, go ahead, continue. Sorry.

Speaker 16 (01:42:13):
The total of her six thousand dollars sixty five hundred
dollars down, She's making three hundred and fifty dollars payments
for sixty nine months. At twenty percent, that comes to
a total to thirty thousand, six hundred and fifty two dollars.

Speaker 1 (01:42:30):
Nih. But but you can't do that, David, if you
were in the if you ever were, I don't think
you really did work in the business, because you're sounding
like you're surprised.

Speaker 3 (01:42:39):
All car loans do that.

Speaker 16 (01:42:42):
Well I did with all car loans.

Speaker 3 (01:42:44):
You're paying three or four times the value.

Speaker 1 (01:42:46):
All I'm saying is this, No, it's a bad deal.
But David, your daughter made that deal. Granddaughter, Oh grant,
I'm sorry, granddaughter. You know you gotta help you route man.

Speaker 6 (01:42:58):
You gotta help her out.

Speaker 1 (01:42:59):
No, am I saying? Am I saying she deserves it?
Because she, of course not. But you know, gosh, dang it. Wait,
we got to help people out.

Speaker 16 (01:43:11):
You do you remember the old days when they took
care of people.

Speaker 1 (01:43:16):
No, no, never did No, no, no, Actually no, David,
you're dreaming.

Speaker 17 (01:43:21):
How old are you?

Speaker 16 (01:43:22):
How old you seventy five?

Speaker 1 (01:43:26):
Okay, I'm seventy, David. There were no old days when
car dealers took care of you ever. In fact, if
you want to know the truth, car dealers are better
now than they used to be.

Speaker 3 (01:43:39):
That's the real truth.

Speaker 1 (01:43:40):
Well now, at least we have some legislation. Back in
the day, I gotta take a break more coming right up,
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.

(01:44:00):
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one. Help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two. Hi Tom Martine,

(01:44:29):
you're troubleshooter three all three seven one three talk. Jay's
got a comment on that Breaks plus issue with David.
David's granddaughter went there twenty sixteen. Excuse me, no, no, no, not,
that's not it. It wasn't David. If you're talking about
breaks plus, go ahead?

Speaker 3 (01:44:49):
What issue are we talking about?

Speaker 1 (01:44:51):
Are you talking about the one just now though, the
one with the breaks issue with Schamp?

Speaker 3 (01:44:55):
Go ahead, that's the one.

Speaker 16 (01:44:56):
I'm sorry, go ahead, just now?

Speaker 3 (01:45:00):
Yeah, yeah, no, no, Jay, I got it wrong. You're right,
go ahead, sir.

Speaker 24 (01:45:03):
There's something that you might be able to use for
the little leverage. I don't know specifically what Sean says
or does, but in every dealership Wanner, they always have
posted somewhere and usually a paper that says passed the
nine point safety inspection.

Speaker 1 (01:45:19):
Right.

Speaker 24 (01:45:19):
And if you can go to small claims and say, judge,
this would have never passed under any reasonable circumstances, any
kind of safety inspection, he's probably going to go no
kidding to break.

Speaker 1 (01:45:32):
No no no. I agree with you if they make
an actual representation, but certified just the word certify is
not is not that representation.

Speaker 19 (01:45:44):
But I Jay, I agree with you.

Speaker 1 (01:45:47):
So if you can show that he said the breaks
are good, or this past this or this did that.
If you can show that in writing, I think you
have a good chance. Deputy Chopper. I'm going to get
to you. I promised about North American ban line. It's
very important to me. Plus LG refrigerators coming up. Go
with a sure thing Denver's Best roofer Excel Roofing dot com.

Speaker 19 (01:46:08):
You don't pay a cent until you're content.

Speaker 1 (01:46:13):
Time for an insurance check up, free no obligation comparison
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one.

Speaker 3 (01:46:24):
Help.

Speaker 1 (01:46:24):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 15 (01:46:34):
Yeah, rip.

Speaker 1 (01:46:41):
You need so you don't have to.

Speaker 2 (01:46:47):
Run as a cam shooter's gonna help.

Speaker 11 (01:46:52):
Come.

Speaker 3 (01:46:54):
This is the Troubleshooter Show.

Speaker 1 (01:46:57):
No Tom Martinez, Tom marts you know your troubleshooter three
oh three seven one three talk three oh three seven
one three eight two five five. This hour brought to
you by Excel Roofing. And I'm telling you you don't
do better than Excel. You don't pay a cent till
your content. There is absolutely no risk, no long term

(01:47:17):
contract where they hold you to it if you change
your mind, no penalties, and they will do a complete
detailed inspection without ever signing anything. They don't make you
sign at the door, they don't rush you into anything,
they're not high pressure, and they're great people.

Speaker 3 (01:47:32):
The only roofer I've used over.

Speaker 1 (01:47:34):
My last forty five years Excel ex Cel, Excel Roofing
dot Com. YEP. Now let's go to the phones. Jefpidy Chopper,
tell me what is going on with North American. It's
not really North American. It's this lousy, good for nothing company.

(01:47:55):
I call them STSU Transport or STS transfer in Storage,
Seaver's Transferring Storage. They had a number of names. They've
only in STS Relocation. They've only been in business a year.
They suck, and they have false ratings in my opinion,
and a great rating with a Better Business Bureau.

Speaker 3 (01:48:14):
To be fair, I'm going to say that, but the Better.

Speaker 1 (01:48:15):
Business Bureau, I mean, come on, these people are stonewalling
us the mere fact they won't talk about this guy
that paid in full, paid in full and can't get
his stuff put an air tag on it hasn't even
moved yet, and he and he was promised it a
few days ago. What's going on?

Speaker 25 (01:48:33):
Well, Tom, you said it. I was very nice.

Speaker 7 (01:48:37):
I called him.

Speaker 25 (01:48:38):
I said I was from the show. All I wanted
to do was please hear his side of the story,
and I'm calling about GM both.

Speaker 7 (01:48:46):
That was it.

Speaker 1 (01:48:47):
He hung up, of course, because he's a in my opinion,
he's a sleeze bag, a frickin' sleeze bag. In fact,
it's going to go on the sleeve Brigade for everyone
to know.

Speaker 16 (01:48:59):
We need to up the number.

Speaker 1 (01:49:01):
Oh yeah, yeah, I mean these guys think you think
you can screw people and get away with it.

Speaker 3 (01:49:06):
Guess what you can't. Because I'm still on the air.

Speaker 1 (01:49:08):
I know a lot of people for forty five years
been wishing I wasn't on the air and been trying
to take my place and trying to say or get
me off the air. But it ain't gonna happen right now. Well,
I mean, God willing and the sun don't shine. But okay,
SCS Relocation here's the number. You should let him know
you heard about them on the show. And they suck,
just like SHOMP sucks. By the way, that organization has

(01:49:29):
gone right downhill.

Speaker 3 (01:49:31):
Shomp Automotive Group. They suck.

Speaker 1 (01:49:35):
It's too bad that we have sucky groups like this,
isn't it. STS Relocation also known as severs. They suck, suck, suck.
And these people, by the way, here's the uh, here's
the number.

Speaker 3 (01:49:50):
Three, three, seven, seven, six, eighty five twenty nine. They suck.
That's all I can say. What do you call it
when you.

Speaker 1 (01:49:59):
Can't get through and you've paid in full and all
of your stuff is sitting in Longmont and they won't
even answer.

Speaker 3 (01:50:05):
You think about that.

Speaker 25 (01:50:07):
The nice thing is Tom Jimmy does answer, so everyone
can tell that Jimmy, I know about it.

Speaker 1 (01:50:14):
Yeah, say Jimmy, listen, this isn't right, this is wrong,
And Jimmy, don't say that we're not looking for both
sides of the story. Don't ever say that you've hung
up on us three times now, and don't say, Jimmy
that we that. Then give you a chance, Jimmy, and
don't say, Jimmy that we don't know your true story,
because we know you changed your name, and we know

(01:50:36):
the last company got sucky reviews and this company gets
great reviews and it's.

Speaker 3 (01:50:41):
In business one year.

Speaker 1 (01:50:43):
How's that?

Speaker 3 (01:50:45):
How is that? Something funny's going on?

Speaker 15 (01:50:48):
Right?

Speaker 1 (01:50:49):
Three zero three seven seven six eighty five twenty nine.
That's STS relocation yep. So people what you can do
and by the way, you can even do a chat
their Uh, you can chat on their website, although nobody
comes there when you go to there to chat.

Speaker 3 (01:51:11):
Three oh three seven seven six eighty five twenty nine.

Speaker 1 (01:51:15):
Come to SGS relocation where we take your stuff, put
it away, and you don't hear from us again.

Speaker 3 (01:51:21):
Of course you get to pay us in full.

Speaker 1 (01:51:25):
They call it worry free moving in storage, no matter
of the distance. Yeah, worry free for you because you
get the money up front. Sonsom, I can't stand these
jeered Bob. What's going on with LG refrigerator? What's going on? Bob?

Speaker 22 (01:51:43):
Yeah? I should be taking my call Tom.

Speaker 3 (01:51:46):
Yes, sir, Bob, what's going on?

Speaker 15 (01:51:48):
Man?

Speaker 22 (01:51:49):
I've listened to you for a long time. I remember
father John.

Speaker 1 (01:51:53):
Oh my god, that was a long time ago. What's
going on with you?

Speaker 24 (01:51:57):
Oh?

Speaker 22 (01:51:57):
Anyhow, we bought a refrigerator Lows about not quite five
years ago. It's still under factory warranty and it stopped
working about a month ago. And we've had a couple
of people look at it and it's the compressor.

Speaker 4 (01:52:14):
Oh yeah, but LG does nothing but mess with us.

Speaker 1 (01:52:18):
Well, let me ask you this though, it's unusual that
you would have a refrigerator under warranty after five years.

Speaker 22 (01:52:26):
Well, it's under fact your warranty for five years. I
guess the compressor is.

Speaker 1 (01:52:31):
So you are, so you're still under that warranty.

Speaker 22 (01:52:37):
Yes, okay, we even registered it. We registered the refrigerator
when we bought it.

Speaker 3 (01:52:44):
No, I get it.

Speaker 1 (01:52:45):
So what do you mean they're messing with you? And
how do you know the compressors.

Speaker 22 (01:52:50):
Out Well, I had two individuals look at it before
we even tried to do the warranty thing, and they
won't mess with it because it has that six hundred
dollars in it's a it's a new refrigerant. So we
called LG and we've got a case number or a

(01:53:11):
workload or a work order, whatever you want to call it.
But they say, well, you need this, you need that.

Speaker 1 (01:53:17):
We try need what what is okay?

Speaker 3 (01:53:20):
Hold on?

Speaker 22 (01:53:21):
They need a they need a receipt which we do
not have. And one of the ladies we talked to
from LG mentioned that, no, you don't need that with
all this other stuff we have. And uh, as far
as like registering it, and we know the date we
bought it because we registered it.

Speaker 1 (01:53:42):
Are they denying that they are? Is that what they're saying?
They can't prove you own it or they can't prove
it's under.

Speaker 22 (01:53:48):
Warrant you, Well, I don't know. They just want a
bunch of stuff. We can't give them, Well, a bunch
of stuff, a receipt which we do not have, and
we've we've taught.

Speaker 24 (01:53:59):
We've even gone to lows.

Speaker 22 (01:54:01):
We've called even today, we have even personally gone to
lows to try and get a receipt. Well, they don't
go back that far.

Speaker 3 (01:54:08):
What else?

Speaker 1 (01:54:09):
And if okay, they want purchase documentation? What else?

Speaker 22 (01:54:14):
Well, that's it. They just put us off.

Speaker 3 (01:54:18):
Is that all they want?

Speaker 1 (01:54:19):
If you give them purchase information, that's all they want.

Speaker 22 (01:54:24):
It seems like, yes, my wife does all this. She
wouldn't call you. So I said, well, okay, did.

Speaker 1 (01:54:29):
You buy it on credit card?

Speaker 22 (01:54:32):
We did, but we don't know which one. And my
wife has looked on every credit card we have, and
we didn't buy it on the Low's credit card.

Speaker 1 (01:54:42):
And so when you're sure that if they look up
the serial number, they don't show the warranty registration.

Speaker 22 (01:54:49):
They do show the warranty, and they show because we
gave them that little tag they asked for. You know,
there's a tag when you open the door.

Speaker 11 (01:54:57):
That gives it.

Speaker 1 (01:54:58):
Yeah, but does it show it was does it show
it was registered in your name?

Speaker 22 (01:55:03):
As far as I know, yes, Well.

Speaker 3 (01:55:06):
Then that's all you should need.

Speaker 1 (01:55:08):
I don't get it.

Speaker 22 (01:55:09):
I know it, thank you, that's what we will.

Speaker 1 (01:55:12):
I mean they what do you mean as far as
you know, did they say it's registered in your name
or not?

Speaker 22 (01:55:19):
Well, my wife talked to him, so I have to
ask her. Yes, I think they did. I didn't talk
to him. I can go and ask my wife.

Speaker 3 (01:55:28):
Well, why would they be cherking you around like this?

Speaker 22 (01:55:35):
The only thing I can figure out is they don't
want to They don't want to fix it. At first
she said, they can't find anybody in art. We bought
it in Pueblo, we live in Lahunta. At first she said,
we can't find anybody to fix it for you. Well,
I found a guy in Fowler and I talked to
him and he's waiting for LG to contact him.

Speaker 1 (01:55:55):
And uh, listen, hold on, I want to get Let's
us take one step at a time.

Speaker 3 (01:56:02):
They don't even acknowledge it.

Speaker 1 (01:56:05):
Okay, they don't even acknowledge that this refrigerator is yours. Basically, yes,
if they have warranty registration paperwork that says you registered it,
and you can prove who you are, that should be
all you need.

Speaker 3 (01:56:25):
So what you need to be a work order number? Nope,
not yet.

Speaker 1 (01:56:31):
You need to You need to talk to one of
my people who will call LG for you.

Speaker 3 (01:56:39):
I want to give this Kaschina.

Speaker 1 (01:56:42):
Is Deputy Bow taking cases or should we give this
to dollar?

Speaker 3 (01:56:45):
Or what Deputy bo.

Speaker 23 (01:56:48):
Is not taking cases today?

Speaker 1 (01:56:49):
But we can only give it a dollar. What you're saying, Doc?
Did he say anything?

Speaker 4 (01:56:56):
I thought I heard Doc on their website?

Speaker 3 (01:56:58):
All right, hold on a secon concir.

Speaker 1 (01:57:01):
Let's give this to dollar to just check out this
warranty thing. This sucks, man, This guy's getting bounced around like.
I hate when these companies treat people like crap? Kran,
What is your question on saving money? Dear? What is
your question?

Speaker 10 (01:57:18):
Hi?

Speaker 14 (01:57:19):
Tom?

Speaker 25 (01:57:19):
I just.

Speaker 26 (01:57:21):
I'm a little bit late getting into the game. My
little grandchildren are nine and ten, and I've been meaning
for years to start some sort of a savings account
for them, or an IRA or my dad used to
buy my kids like savings bonds.

Speaker 10 (01:57:34):
I don't even know if you can.

Speaker 26 (01:57:35):
Do that anymore. I can only start with about one
thousand dollars for each one of them. And I want
to know what you would suggest I do to maybe
have something when they graduate from high school.

Speaker 1 (01:57:47):
Well, I'll tell you the safest stuff. I mean, a
thousand dollars is easy to lose. So I'm going to
tell you some of the safest stuff, and you want
to keep it for how long?

Speaker 26 (01:57:55):
Well at least until they're graduating from high school, so
about ten years. Thank you more.

Speaker 3 (01:58:00):
Okay, hold on and we'll talk about that coming up.

Speaker 1 (01:58:03):
Hold on, go with a sure thing Denver's best roofer
Excel Roofing dot com.

Speaker 19 (01:58:12):
You don't pay a cent until you're content.

Speaker 1 (01:58:17):
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven seven
to one. Help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three all three
nine two zero sixteen twenty two. Hi Tom Martino, you're

(01:58:50):
a troubleshooter. Now I'm looking up some investments since that
is a hobby of mine for her at one thousand bucks,
and it seems like the most if all you have
was one thousand dollars. I'm going to give you an
example and you can alter it based on years. If
you did a treasury, A treasury is going to be

(01:59:12):
the best bang for the buck for no risk. And
you can do a t bill or a note or
a bond, and the bonds are You can do a
twenty year bond and you would approximately double your money
with a twenty year bond. That's for one thousand dollars.

(01:59:33):
If you did a bill, you would have a little less.
And then if you did the treasury bill I mean
a bill, excuse me, a note, you would have a
little less. If you did a bill, you could actually
have more if you kept reinvesting them in short term
auctions and that would be a little more active, but
zero risk. If you did another kind of municipal bond,

(01:59:58):
you could do possibly better because you would you would
annihilate your save your taxes, get rid of the taxes
on it. So I would go for a safe fixed
income bond or and I mean a corporate or private
bond with a you know, really well rated like triple A.
Or I would go for a treasury a US Treasury

(02:00:24):
thing property of some kind. So that's what I would do,
because that's simple, fast, risk free and safe. Now are
you going to add to it over the years, fran.

Speaker 26 (02:00:41):
Yes, I want to add to it.

Speaker 1 (02:00:44):
Okay, if you want to add to it. This is
a little bolder. Now, I'm going to tell you this
straight up. It's bold, but it's guaranteed, it grows tax free,
and it truly is a good system. You hear me
talk about it all the time on this show. Depends
on how what's your horizon. The horizon is going to

(02:01:05):
be twenty years or less for these kids right before
they need it.

Speaker 14 (02:01:10):
Yeah, well they're nine and ten, so you know, oh
they started.

Speaker 11 (02:01:14):
Ten years late.

Speaker 21 (02:01:15):
Yeah you did, you know I did.

Speaker 1 (02:01:18):
But if you listen and friand there's nothing easy without thought, okay,
but with thought, and I mean thought, you have some possibilities. Okay,
you're not going to take a little amount of money
and make a fortune, but you're going to make some
safe money so that the treasury I'm still going to

(02:01:41):
tell you treasury certificates or bonds I should call them.
Bonds will do best. Okay, they will probably for that
small amount of money. But if you and if you
want to add to them, you can.

Speaker 3 (02:01:53):
You can.

Speaker 1 (02:01:53):
You can ladder them and buy them when they when
the rates are up, and you can keep adding to it.
The other one you can do is you could do
something like take a life insurance policy on each of them. Now,
I'm not recommending giant whole life policies. I'm talking about
enough of a policy that allows you to overfund it.

Speaker 3 (02:02:18):
You've heard me talking about this.

Speaker 1 (02:02:20):
It's a real deal. I would do it with my kids.
So what you do is you put one thousand dollars
or you put so much a month or whatever, and
what it does is it grows tax free as a
cash value. Plus they have the life insurance, which is
just frosting on the cake. Really. But when they get

(02:02:40):
in their later years, even ten or fifteen years, they're
able to borrow from that to go to college or
to use it. And I say borrow from it because
it comes out tax free, and then they don't have
to pay it back. They can pay it back if

(02:03:01):
they want, and they can pay it back with interest
and grow it even further for later in their life
if they want to keep it. Now, remember the purpose
here is not to really have the life insurance. That's
just an added benefit. The real purpose is to accumulate
cash value tax free and borrow it tax free, and

(02:03:22):
then if you don't want to pay it back, the
life insurance proceeds pay it back. So it's it's really
a good vehicle for college. But you can also do
actual college plans as well that will grow a tax
free and they can take it out tax free if

(02:03:43):
it's used for college. So you know, I think I
think that one is a five twenty nine. So you
put it it's Tom four to twenty nine.

Speaker 13 (02:03:56):
Yeah, that's a great idea.

Speaker 6 (02:03:57):
That's what I was gonna.

Speaker 1 (02:03:58):
I think it's a five to twenty nine, right, it
doesn't matter whatever it is.

Speaker 3 (02:04:04):
It is.

Speaker 1 (02:04:07):
So I think I think it's where did you get
the number? Maybe maybe I'm wrong, but where did you
get four twenty nine?

Speaker 13 (02:04:15):
I thought I remembered from what we did with our kid.

Speaker 1 (02:04:19):
Okay, okay, No, it's a five twenty nine. I just
looked it up.

Speaker 13 (02:04:23):
I wonder we couldn't he couldn't go to college.

Speaker 1 (02:04:25):
Yeah, the five twenty nine grows tax deferred withdrawals or
tax free if used for college.

Speaker 3 (02:04:32):
That's a really good one too.

Speaker 14 (02:04:35):
And then Tom, do.

Speaker 21 (02:04:36):
You meant a man?

Speaker 26 (02:04:37):
Do you recommend anyone I talked to about doing this?
Do you have someone on your referral list?

Speaker 1 (02:04:41):
Yes?

Speaker 26 (02:04:42):
Could help me.

Speaker 1 (02:04:43):
Well, it's it's I'm gonna I'm just gonna be honest.
With you, okay, And I don't mean like like it's
a bad thing to be honest, but with such a
small amount there, I want to give you someone who
doesn't care about it being small. Do you know what
I'm saying?

Speaker 3 (02:04:58):
Because yeh, thank you.

Speaker 1 (02:04:59):
Yeah, because there are people that are going to try
to talk you into bigger things, and I'd rather you
not be talked into bigger things, if you know what
I'm saying, I'd rather you do what you can when
you can, so you know what, So for the for
the five twenty nine, goodness, anybody can help you with that?

(02:05:21):
A five twenty nine you can do on your own.
In other words, you can go on. Are you sophisticated
at all? As far as opening up accounts and just
you know, having the discipline to manage it because five
twenty nine is there's no tax returns, there's nothing to do.
You just open the account and if you can do
it on your own, I'll tell you what I want

(02:05:41):
you to do. If you go online and and and
just I'm going to try to find I think even
some banks have five it's a five twenty nine. I
think that after giving it second thought, that's going to
be probably one of the best things you can do.

Speaker 3 (02:06:00):
Where can I open a five twenty nine.

Speaker 1 (02:06:01):
I'm going to ask and then if you if you
have a problem, call me back. I actually, okay, hold on,
so I'm just trying to I'm just asking right now
this uh my computer here to find out where we
can open them state sponsored plans. Yeah, there is, there

(02:06:22):
was a state plan because I went to the state
site there and there's other online platforms, so I would
do And by the way, you don't have a you
don't have a financial advisor, right? No, okay, that's okay,
you don't need one. I mean not if you don't
have a I would start saving for college dot com.

(02:06:51):
Just start at that site. Just read about stuff. Call
you can always call me back, okay. And if I
mean that sincerely, because I don't want you to get ripped.
I want you to get something good going on here.
So you can always call me back on the three
oh three Martino number and remind us that we talked
about this and we'll call you back, all right, three
oh three seven one three talk seven one three eight

(02:07:12):
two five five. Elite Garage Floors is with me today
in TJ. And I've had some questions about garage floors.
But I will tell you this, they're one of the
few people that do this guaranteed uh guaranteed floors, and
they're good people, no money down, and they have the
lowest prices. So with elite garage floors. He showed me
something I didn't know about, and I'm telling you, had

(02:07:34):
I known about it, more people might opt for this
kind of thing. If you have a bathroom, for example,
let's say a basement bath or or some concrete floor. TJ.
I didn't realize that you can make them look like marble.

Speaker 3 (02:07:50):
That is unbelievable.

Speaker 5 (02:07:53):
Yes, Tom, we can make them look That looks so incredible.

Speaker 1 (02:07:56):
So it's shiny and it looks like marble.

Speaker 3 (02:08:00):
What else can you mimic?

Speaker 1 (02:08:01):
I thought all you did was that those paint chip
kind of granules which look like you know, I like them.
I call them a POxy floors. They're not, but I
love garage floors. Take that, But can you do like smooth?
If somebody in their garage wanted gray, just plain gray,
can you do it?

Speaker 5 (02:08:16):
We could do plain gray. We just tell people it's
gonna be in like an ice rink.

Speaker 17 (02:08:20):
No, I know it.

Speaker 1 (02:08:21):
No, it's dangerous.

Speaker 15 (02:08:22):
Damn.

Speaker 1 (02:08:22):
What about that marble floor? Is that slippery? One went? Yes,
But so if you had that, obviously you don't want
it in a bathroom. You want it somewhere where it's
not going to get wet.

Speaker 5 (02:08:31):
Well, it's kind of like your hardwood floors. Yeah, you
just had a little carpet on it in the bathroom.

Speaker 6 (02:08:38):
And people do it all the time.

Speaker 1 (02:08:39):
Okay, Okay, I see what you're saying. I mean, you
have to use common sense when it comes to slippery surfaces,
no matter what they are. Even tile can be slippery
with regular tile. So can you make a floor patterned
like tile?

Speaker 6 (02:08:54):
No?

Speaker 3 (02:08:54):
No, So you don't pattern it at all.

Speaker 1 (02:08:56):
You guys just do smooth finishes or textured finishes, but
not in a design. Well, the marble's kind of like
a design, but it's not, it's not you know what
I mean. It's not like the what do they call
that concrete that people pour that looks like cobblestone and
all of that that that you know, everstone or pattern concrete.

(02:09:18):
You don't do that, but you're but you can do
you can do different finishes like a marble. You can
do of course, all of the different all of the
textures correct, Okay. Anyway, so as far as the durability,
does it matter if it's textured or smooth.

Speaker 5 (02:09:39):
The smoother it's gonna scratch. So we put a little
bit of sand in it. Okay, But yes, so that
it's pretty good, okay.

Speaker 1 (02:09:47):
So yeah, because I think that the more textured ones
they hide imperfections in my opinion, correct, Yeah, all right,
and you don't have to clean them as often.

Speaker 6 (02:09:57):
Correct.

Speaker 1 (02:09:57):
All right.

Speaker 3 (02:09:58):
We got more that by the way.

Speaker 1 (02:09:59):
That's ELITEGF dot com Elite Gruage for seven two zero
nine three nine two four four eight. We have more
coming up. Go with a sure thing Denver's Best roofer
Excel Roofing dot com.

Speaker 19 (02:10:13):
You don't pay a cent until you're content.

Speaker 1 (02:10:16):
Three time for an insurance check up free no obligation
comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three oh three
seven seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three

(02:10:37):
oh three nine two zero sixteen twenty two. Hi, Tom Martino,
your troubleshooter three oh three seven one three talk three
oh three seven one three eight two five five. Let's
talk to LJ. LJ. What's going on?

Speaker 21 (02:11:00):
Good afternoon, How are you good man?

Speaker 1 (02:11:02):
What's happening?

Speaker 15 (02:11:04):
Hey?

Speaker 21 (02:11:04):
I wanted to know. You know, when they give the
express lanes on I twenty five, they run north and
south right, they started putting the cameras in for people
that were jumping the double line.

Speaker 1 (02:11:13):
That's right, man.

Speaker 3 (02:11:14):
So many people are getting those tickets.

Speaker 21 (02:11:17):
Yes, So I was wondering if those are the same
validity as the old camera tickets that they used to give.
And then people would say, again, I don't know if
it's true. People would say, oh, it's not a real because.

Speaker 1 (02:11:30):
They're all real. But let me let me explain something.
They're all as real as a regular ticket, a regular
here's the difference. A regular ticket is real, but a
regular ticket is an accusation. It's not an adjudication. Now,
what makes the regular written ticket hand it to you

(02:11:53):
different or more powerful is that it's also a summons
to appear. So if you don't want to pay, you
don't appear, there will be a judgment rendered or you
will have an arrest warrant issued. Okay, Okay, that's the difference.

(02:12:13):
But when you are mailed a ticket, in this case,
a photo ticket, they can't arrest you, and they and
and nothing happens. If you don't, I shouldn't say nothing happened.
They nothing can happen until they serve you. Okay, that's

(02:12:34):
the difference. There are some cases. Listen to this though.
There are some cases where states have started to and
municipalities have started to change laws where the mailing of
it is a legit summons to show up, but those

(02:12:54):
are few and far between.

Speaker 21 (02:12:59):
Okay, that makes sense, all right, Okay.

Speaker 1 (02:13:02):
Okay, So that's what's going on right now with photo tickets.
The way they differ is that they are not served,
whereas a ticket handed to you is a summons to appear.
So you have to do either or you cannot ignore it.
You can ignore a mail ticket, Okay, if that makes sense.

Speaker 21 (02:13:27):
Yes, Okay. The reason I was asking, I know our
daughter got one, but now she says that they had
an accident and she moved over and then got back
in once the accident was there. But I'm like, we
don't have proof that there was an accident. I don't
think so i'll have to Now, I will.

Speaker 1 (02:13:44):
Tell you this if you're allowed to write it. They
asked for an explanation, sometimes I think I haven't.

Speaker 21 (02:13:51):
I haven't looked at it.

Speaker 11 (02:13:51):
So okay, I think.

Speaker 1 (02:13:52):
You can send in an explanation and then it's adjudicated.
We had one listener who has had an excuse of
something where brakes were jammed on he had to swerve
out or something, and they denied it. But I don't.
I think if there was a legitimate accident that was

(02:14:13):
logged on that road, I think they would forgive it,
because truly they're not out to cheat people. Sure, so
I would try it.

Speaker 21 (02:14:25):
I'll have to look, I'll have to look at the
ticket or whatever. So okay, I figured if anybody knew,
it would be you.

Speaker 1 (02:14:31):
Yeah. But man, we ran across this a few times.
So thanks for calling. Three oh three seven one three
eight two five five. So now let's see Andrew. Wait
is Andrew? Is uh? Andrew? Go ahead? Is this a
new call Andrew or not?

Speaker 16 (02:14:50):
Yeah?

Speaker 15 (02:14:53):
Hello?

Speaker 1 (02:14:54):
Yeah, what's going on? Man?

Speaker 25 (02:14:56):
I was just.

Speaker 15 (02:14:57):
Curious, you know what you're talking about earlier, like if
when somebody buys a used car, if it would be
if people do it, or if it's possible to say,
take it for a test drive and then if you
like the car, you take it back and then say
the next day you want to come back again and

(02:15:18):
take a test drive. And when you do that, you
actually take it to like a shop with an appointment
to look at it.

Speaker 1 (02:15:25):
Well, you don't have to do all. I mean, technically
you should be able to do this. I mean, sure
you can test drive it and all that, and then
you could, but when you test drive it, I don't
think you can take it to get checked. Legitimately, it's
not your property until you ask permission. But any good shop,
I mean it's just me, any good dealer selling a

(02:15:46):
car will not have a problem with you doing a
pre buy purchase inspection a pre buy inspection. No one will,
I mean unless they're bad.

Speaker 19 (02:16:00):
They're bad.

Speaker 1 (02:16:00):
People like Rocky's Autos used to allow people to get
the car checked if they want. Anybody should let you
get the car checked. If they say no, you can't
check it, then I wouldn't buy it.

Speaker 16 (02:16:12):
It's that simple, got true.

Speaker 3 (02:16:16):
So you don't have to like sneak.

Speaker 1 (02:16:18):
In other words, you don't have to say I'm going
on a test drive and then have an appointment set up. Okay,
you can just be right out in the open and say, listen,
I'd like to take this to my mechanic. I really
want to buy it. I'd like to take it to
my mechanic to have it checked out. Now they say, well,
you got to buy it first or then you get

(02:16:38):
a refund, and no, no, I wouldn't do any of that.
So most places will do that for you. Or if
some places used to do this, give you a seven
day no questions asked return so long as the car's
not damaged. So you could do something like that as well.
Now I forget who used to do that. In fact,

(02:17:00):
they might still do it. There's a there was one
car dealer that was doing a no question asked money
back guarantee in so many days. If that's the case,
then there's no risk. You go have a checked. If
you don't like it, you take it back. What are
you thinking about buying?

Speaker 15 (02:17:19):
By the way, I was just curious.

Speaker 11 (02:17:22):
It was for my.

Speaker 15 (02:17:24):
Steps. We're looking just at some vehicles for.

Speaker 1 (02:17:30):
Them, so okay, and again that would be a good
indication if someone's legiti or not, if they'll let you
take it out I'm Tom Martine. We have to take
a quick break. A probid Energy dot com another solar company,
really good at what they do. Probid Energy dot Com.

(02:17:52):
Go with a sure thing, Denver's best roofer Excel Roofing
dot Com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one. Help. You'll think you're his only customer

(02:18:13):
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. Hi Tom Martino,
your troubleshooter three all three seven to one.

Speaker 3 (02:18:33):
Three talks seven one three eight two.

Speaker 1 (02:18:35):
Five five of them. You get to the phones here
and I just want to tell you, Denver Regen dot Com.
I am the jury's out, still doing good. I'm going
for a follow up on Friday. They do hair regeneration
through stem Cell, and I had it done. I wasn't
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growth and I thought, what the heck, it's working again.

(02:18:56):
They also do, of course, pain relieving therapy which is proven.
That's Denver Regen dot com. All right, so back to
the phone. Oh, I don't have any calls holding. That's
good because we only have a few minutes left. I'll
finish up with TJ Elite Garage floors seven two zero
nine three nine two four four eight. And I wanted
to make a note because this is very important. People

(02:19:18):
on this show. We learned about, in my opinion, a
bad actor in the moving business, and that is STS
Relocation in Longmont. They're not responding to this consumer. He
paid in full, They have his stuff, they haven't even
moved it yet.

Speaker 3 (02:19:34):
They promised it would be there a few days ago.

Speaker 1 (02:19:38):
And in West Virginia, and he's frustrated. He's out there.
He doesn't know what to do. They're stonewalling. That's not
a good that's not a good sign. Also, we noticed
that they only been in business a year, but they
have an excellent rating with a Better Business Bureau. Well,
that's crazy that they changed their name. They were Sievers

(02:20:00):
uh movie or Severs Transfer and Storage, and they moved
they changed you to s t S.

Speaker 3 (02:20:08):
And that's the problem. So uh TJ. In finishing up,
do you do a lifetime warranty?

Speaker 6 (02:20:15):
Yes, we do.

Speaker 1 (02:20:16):
That in itself is the reason to use you, bro,
I'm serious. Elite GF dot com or right Eliah, Elite
GF Right, Elite Crush Floors. Thank you for being here, man,
We really appreciate it. Remember people, three oh three Martino
for help spread that around three oh three Martino more
tomorrow