The Troubleshooter 10-14-24

Episode Transcript

Speaker 1 (00:00):
Yeah, RiPP.

Speaker 2 (00:08):
You need advice, so you don't have.

Speaker 3 (00:12):
Come running. Just as fast as we can.

Speaker 4 (00:16):
Shooter's gonna help come Man Dix.

Speaker 5 (00:20):
Is the Troubleshooter Show. Now Tom Martino page.

Speaker 1 (00:25):
Tom Martino here, Welcome to the show. Three O three
seven one three talk three O three seven one three
eight two five five. For those streaming this show, you'll
see I have a studio full here. I got to
Bob Logan from plumb Line service. Is Deputy D's over
on the side. Who's in the studio, Kachina. We alcome

(00:46):
both Deputy Doc Repty Doc and Deputy Boat. I had
to mention them. It's not like I don't want you
guys here. You're welcome to come here. By the way,
when when we don't have a crowded room, we've got
plenty of chairs and and this is the place where
this it's not the Nerve Center like you guys are with.
You know, I would say, Kelly's the nerve is Center.

(01:08):
Nerve Center, I mean, and then you guys and then me,
So welcome to the show.

Speaker 6 (01:13):
Look at you for four hours.

Speaker 1 (01:15):
That's true, that's true. Remember during COVID Doc you came
over here almost of the time oh man, it was God.

Speaker 7 (01:23):
You know.

Speaker 1 (01:23):
That's how all this started with the remote broadcast people.
We started in the dining room and then formalized it,
and then when the main part was over a lot
of people didn't want to go back to normalcy. Three
O three seven to one to three talk is our number,
And of course we have the number three oh three
Martino three O three six two seven, eight four sixty six,

(01:46):
and that number works literally twenty four to seven all
every day.

Speaker 8 (01:52):
You call right now, it works.

Speaker 1 (01:53):
It comes right to the show, so you can simply
call that number. It's on the screen right there if
you're watching, and if you're not, don't worry about it.
You can always go back when you're listening on radio
and then go back to your favorite calls. And we're
also starting a new feature soon that we'll use zoom.
I experimented after the show on Friday with a private

(02:15):
live session, and I didn't have the volume up on
this zoom, but I did realize I can take live
zoom calls, so people will be able to show me trouble.
So if they say, look at my car, this is
what happened after I had a detailed or look at
this job here that the plumber did or an electrician
did or whatever. Three three seven to one to three

(02:39):
talk as I said, three three seven one three two
five five. There's a lot in the news today and
Bob Logan is with us, and it's what we call
the shoulder season. Bob okay explain the shoulder season for me, sir.

Speaker 9 (02:54):
The shoulder season is simply the time in between the
heating season the cooling system season. So you know June, July,
even August is our cooling season with air conditioning, and
then we go into the shoulder season, and then once
it gets cold, the snow starts falling, we enter the
heating season, and then of course you have the same

(03:15):
thing in the spring, maybe April and May.

Speaker 1 (03:18):
Wrong. It absolutely positively happens every single time that it
slows down down. People could get everything done now, probably
at better prices.

Speaker 8 (03:30):
And as soon as the cold hits, what happens.

Speaker 9 (03:33):
Our phones explode waiting list and that's every company in
the start be the same.

Speaker 1 (03:39):
But you know this is not just for that, it's
for everything.

Speaker 6 (03:41):
It's for every cars.

Speaker 3 (03:42):
People.

Speaker 9 (03:43):
People don't tend to be proactive, the wait for things
to break, And you're absolutely right, if you called today
with anything you think you might need, you're going to
get a faster response. You're going to get better prices
once once the cold comes.

Speaker 8 (03:55):
Yeah, it's going to always be better.

Speaker 1 (03:57):
Right now. Another thing I want to mention everyone's talking about.
We can't ignore everyone's talking about the election. Okay, the election,
the election, election, election, Okay.

Speaker 6 (04:08):
When is that is that coming up?

Speaker 7 (04:09):
Yeah?

Speaker 3 (04:10):
It is.

Speaker 1 (04:10):
Actually I just got my absentee ballot and people were
having a discussion whether they should use the post office
or drop off points. And I think that's worth a discussion,
and I believe and the reason I'm mentioning this is
it truly is a discussion that we have to have.
And let me just turn down. I think I have

(04:30):
the volume. I got to turn down my Okay, there
it goes. I had my YouTube sound up. Anyway, it's
really important to discuss this when it comes to dropping
off or mail. I believe they're both secure, but there
are really strong schools of thought on the mail being
delayed or being intercepted. In all the conspiracy crap and

(04:54):
all of that, I don't look at it. I don't
know which one is better, but I do know you
can't wait when it comes to the mail, because the
mail will take longer than if you go to a
drop off point. But do you know that we are
moving into a time when the majority of people, the

(05:16):
majority will be voting by mail.

Speaker 6 (05:21):
Do you vote the price?

Speaker 1 (05:22):
Do you vote by mail? I do yes now according
to and by the way, you can text me as well.
Let me let me give that number out because that's
really important. You can text me at the short code.
I call it the short code. That's what it is.
It's iHeart short code and that is five seven seven
three nine five seven seven three nine. And then you

(05:46):
can also go and text me on my private Google
phone seven four seven nine nine nine fifty twot eighty
and I do have some of those already. Now. One
of these texts today is regarding the call we had

(06:06):
on the yacht club. Are you taking that d were
you handling that?

Speaker 6 (06:11):
You assigned it to me?

Speaker 10 (06:12):
And there's been there have been no developments because the
vice president of that Ishowa still hasn't forwarded any documentation
to me.

Speaker 1 (06:21):
Okay, let me explain what it was. The yacht club Hoa.
They had a big hailstorm with a lot of damages
and they sued their insurance company. Why I don't know
they had to why they sued their insurance I don't know.

Speaker 6 (06:39):
I read their complaint.

Speaker 1 (06:40):
What was it?

Speaker 10 (06:40):
The insurance company offered them just a tiny portion of
what the yacht club thought that was going to take
to repair their property. And later, you know, after many
many filings, this was in federal court, and after many
many filings, that suit was settled. But the terms of
the settlement weren't available to me, Pacer, I believe that

(07:01):
they were just.

Speaker 1 (07:02):
Yeah, never find But no one is disputing on either
side that eight point four million dollars was awarded.

Speaker 10 (07:09):
Well, there is no evidence of that other than an
allegation by the lady who initially.

Speaker 1 (07:13):
Told us no. But even the guy on the board
said that he said there was eight point four million.

Speaker 10 (07:17):
He doesn't know. He hasn't been able to find out
what the amount of that settlement it was.

Speaker 1 (07:22):
Did eight four million come up?

Speaker 6 (07:23):
You didn't find that? I did?

Speaker 10 (07:25):
I did so, he told me so. The h UAVP
told me that he found evidence of either three or
four ach transfers to Blue Spruce and that total that
totaled he said, either six or eight million dollars I
heard both numbers.

Speaker 1 (07:43):
Here's here's what's going around the yacht club and why
people called me and several people text me. This is
like more than just one person who who I know,
we we thought was kind of a nut, the woman.

Speaker 8 (07:54):
But here's the bottom line.

Speaker 1 (07:57):
It appears that eight point four million dollars was awarded
to the HOA and they spent it with some rinky
dink little contractor, and there's some accusations that that contractor
rewarded the guy who was in charge on the board.

Speaker 6 (08:09):
That's the ado.

Speaker 1 (08:10):
That's the bottom line. Now do we know that to
be true, No, we don't, but I will tell you
that there are a lot of people looking at this
right now and we're trying to make some headway.

Speaker 8 (08:20):
And by we had an attorney on for.

Speaker 6 (08:23):
Them, yes, their attorney.

Speaker 1 (08:25):
Yeah, And she was very credible, And what she said
was she advises them. She doesn't have firsthand knowledge of
the of the financing, correct, but she advises them and
from what she can see, there was no ill gotten gain.

Speaker 8 (08:43):
And that's what she said. She from her perspective.

Speaker 10 (08:46):
She made that statement, but she never said that she
examined their financial defence.

Speaker 1 (08:50):
No, she admitted she see, she doesn't know what happened
after factments are made and she and she said that.

Speaker 8 (08:57):
The homeowners are entitled to the.

Speaker 1 (08:59):
Financial details, yet they haven't gotten them and they've requested
him as she has said to so that. But by
the way, I want to make this clear, I like
the attorney. I don't think she was lying. I don't
think she was she was covering anything up. The attorneys
seemed very straightforward to me, and I don't think she would.

Speaker 8 (09:19):
I don't think she would would, you know, ruin her
entire life and career over this.

Speaker 1 (09:25):
But anyway, this yacht club is in Westminster, one hundred
and sixty one units.

Speaker 8 (09:31):
The hailstorm was in twenty seventeen.

Speaker 1 (09:34):
The allegation is that after get winning eight point four,
one of the one of the HOA board members who's
no longer there and actually moved away and supposedly bought
a big, giant mansion house.

Speaker 6 (09:45):
That's what she said.

Speaker 1 (09:46):
Yeah, supposedly he got rewarded from this this blue spruce
Roofing and Exteriors DBA Global Roofing. Now everyone admits work
has been done, the roof, the gutter, the walls, the siding,
but it supposedly was done poorly, and what we wanted

(10:12):
is to get an inspector out there and start putting
some teeth in this because other than that, it turns
out to be just a bunch of rumors.

Speaker 8 (10:20):
Maybe, But anyway, the.

Speaker 1 (10:22):
The attorney Molly Foley Healy for the HA says that
all she has, all they have to do is put
in a request referencing H Bill twelve Dash twelve thirty
seven and they're entitled. And this is for anyone who
is a member of an HA, and you are entitled

(10:46):
under section three seventeen of that law. And if you
didn't get all this, just go back to the recording
on YouTube and go about seventeen minutes into the show.
You are entitled to a detail accounting. So you've talked
to a lot of parties. What is your gut feeling,
d what is your gut feeling on this? Because I

(11:08):
always ask Bo and Doc and all of those their
gut feelings when they talk to people.

Speaker 8 (11:12):
What's your gut feeling?

Speaker 10 (11:14):
Well, you know, in my experience, where there's smoke, there
may be fire, and in this case, there's been some
smoke and I'm not prepared to believe either side until
I see some paperwork from from the HOAVP who's been
trying to get these financial records. So he and I
discussed this after their lawyer called in and I advised

(11:38):
him to and he agreed to start that request process
all over good.

Speaker 1 (11:42):
Do it and do it. And I in that attorney.

Speaker 10 (11:45):
Oh yes, we discussed that he's going to submit that
to both the management company and that particular attorney at
the same time, because.

Speaker 1 (11:53):
I think she'll she will coax them to do the
right thing.

Speaker 6 (11:57):
I hope so, I think so.

Speaker 1 (11:58):
By the way, water pros net is doing a whole
house system for softening and a triple filter reverse osmosis
system for drinking water, both combined Holiday Special thirty one
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eight six y two five five five four And that's
waterpros dot net.

Speaker 8 (12:18):
We got more coming up.

Speaker 1 (12:24):
Go with a sure thing Denver's Best roofer Excel roofing
dot com.

Speaker 11 (12:28):
You don't pay a cent until you're content.

Speaker 1 (12:34):
Time for an insurance checkup free no obligation comparison call
Compass insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one. Help. You'll think you're his only customer when
you choose Frank durand the real estate man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martino here

(12:58):
three O three seven one three talk three all three
seven one three eight two five five, A happy Monday
to you.

Speaker 8 (13:07):
We are kicking off the week.

Speaker 1 (13:08):
With a lot of follow ups and discussions about the
coming winter and your HVAC system and anything else near
and dear to your heart and pocketbook. Someone wants so,
someone says here, because we gave that update on the
yacht club, and here's the text that that originally SPA
sparked that conversation.

Speaker 8 (13:30):
Their attorney, who is on the air.

Speaker 1 (13:32):
It's easy for her to claim plausible deniability about any
importance in impropriety because the invoices she claims were submitted
and paid could be easily doctored. Okay, she wouldn't know that, right,
She's just looking at what happened. She doesn't know what
happened after the payment was made to the contractor, Okay,
that that contractor could have written checks back.

Speaker 8 (13:53):
Who knows who I mean?

Speaker 1 (13:54):
No one will know unless you go get a court
order and then you know, hope that they're honest in discovery.

Speaker 8 (13:59):
Any without an audit and.

Speaker 1 (14:01):
A professional that has experienced with this type of construction
and what it costs and could go on site to
verify whether they were built correctly and actually completed. Everything
could easily look legitimate doesn't mean it is. Okay. I'm
listening to the show about buying a new car and

(14:22):
you're paying eight percent sales tax plus five percent vehicle
ownership tax.

Speaker 8 (14:27):
Getting a rebuild.

Speaker 1 (14:28):
Seems like it could make a lot of sense in
a lot of cases.

Speaker 8 (14:32):
Can you go through through that again?

Speaker 1 (14:35):
We had a very a very unusual discussion on Car
Day on Friday, And here's why it's unusual. And by
the way you come across this, I know you do
with furnaces and stuff. I know you do. But I
used to say, look, before you spend so much money
on an old car, consider taking especially if you're gonna.

Speaker 8 (14:56):
Put cash down. Some people finance it.

Speaker 1 (14:59):
But if you have enough cash to put down on
a big repair like an engine, a transmission, a transfer case, bodywork,
consider doing a new car. Put money down on a
new car that has like these new ten year, one
hundred thousand mile warranties, and you'll be money ahead. And

(15:19):
I gave a scenario where you can buy a car
and have a small down payment when financing was more realistic.
Now it's a little higher. But one woman called the
show about a year ago, maybe a year and a
half ago, and it might have been long, but anyway,
she had a daughter wanted to buy a plunker. She

(15:40):
wanted to buy a.

Speaker 8 (15:41):
Clunker cash for four or five grand.

Speaker 1 (15:45):
To get one of that price, you have to have
a one hundred thousand or more, maybe one hundred and
fifty thousand miles.

Speaker 8 (15:49):
And I said, no.

Speaker 1 (15:50):
Matter what, you're going to have this come up, this
come up, and this come up. No matter what, you
will eventually have a transmission. You'll have a clutch, you'll
have something. And we went over it with our experts,
and I said, that will cost you, even though it
doesn't cost you today, when you put that four or
five grand down, it will cost you.

Speaker 8 (16:06):
So parents, listen to this.

Speaker 1 (16:08):
You put four or five grand down, if you have
literally four or five grand in the next three to
five years, you could have that much money. Okay, Now
you're looking at ten Okay, you could look at more,
but even at ten or fifteen or twelve, if you
advertize that, you're paying sometimes more than.

Speaker 8 (16:28):
You would for a used car.

Speaker 1 (16:30):
If you think about what you won't have to do
to a new car, right, I mean more than a
new climate. So here's what I mean. So if you
put a big chunk down on a new car, your
payments could be low, or at the time they could
have been pretty low. And that money you pay per
month is for a new car. It's under warranty for
one hundred thousand miles or ten years. I mean, it's

(16:50):
an amazing warranty. So you will be money ahead. Because
once you buy that used car and you put all
that money into it, it's still a used car. Right,
most of the time you have to buy a car
that has too many miles. Now, that's for buying a
used car. I still stick by that for buying a

(17:12):
used car. But what if you have a car that
you've kept and it's worn out. That's a whole different story.
If you have a car that you bought that is
wearing out, and you've kept this car the way you should,
meaning the interior's good, the body's good. You're not talking

(17:33):
about frame damage, none of that, no big hail damage.
You're talking about just a car wearing out. Would it
be worth keeping this car and putting in an engine eventually,
a rebuilt you know, like a remanufacturer, not a used engine,
but another engine eventually, and then a transmission eventually, and

(17:56):
even a transfer case. Now some cars don't have the
transfers but separate, but let's just say they do. You
could be looking at a total investment of fifteen grand
into this car. Now you're thinking, wait a minute, this
is a used car and I put one hundred and
twenty five. I'm talking about not a car, not going
out and buying one. But you've had this car, and

(18:18):
now in the next three to five years, maybe six years,
you could be looking at an investment of fifteen grand.

Speaker 8 (18:26):
Is it worth it?

Speaker 1 (18:27):
Well, we came up with a kind of an informal formula.
If the total investment in that car is fifty percent
or less of a new car, you should do it.
Let me explain that total. What does total investment in
the car mean? What does it mean if you have

(18:49):
to put fifteen grand in in the next three to
six years, that's fifteen grand you'll have invested. But there's
something else, the residual value of the used car. So
if you can sell that use car now and not
do those repairs and you get five or six grand,
and then you put another fifteen in your total investment
into that car, really is really net twenty one twenty

(19:11):
two grand. Now, let's say it's twenty two thousand dollars
in the next three to six years. So if you
have a twenty two thousand dollars investment here, but you've
kept this car, and you know the car, and it's
not ratted out, and that car I'm not talking about body,
frame or paint never works.

Speaker 8 (19:34):
I'm talking about mechanical.

Speaker 1 (19:36):
So now you've kept this car and in the sixth
year you have twenty two invested in it, what do
you think a similar car like that would sell for
If it's forty five thousand or more, Your money ahead.
Your money ahead, because that car, for all intents and purposes,
have been has been zero timed. It has become almost

(19:58):
like a new car. You can probably keep it for
an extended period of time like a new car. But
if you can buy that car for thirty two thousand
and you're putting twenty two into it. It's probably not
worth it, but it depends on your circumstances. So I

(20:18):
think that it all comes down to something.

Speaker 8 (20:21):
That never lies to us.

Speaker 1 (20:23):
Math.

Speaker 8 (20:25):
Math never lies never.

Speaker 1 (20:29):
Now math can be manipulated on all of that, but
truly put the numbers to it. Another thing has to
do with your credit worthiness and whether you can even get.

Speaker 8 (20:39):
A car or a loan. But while we're on the topic, when.

Speaker 1 (20:46):
It comes to getting a car to begin with for
your teens, remember your first mistake is paying too much
for that car. The second mistake is not keeping it
for the.

Speaker 8 (20:55):
Whole term of the loan.

Speaker 1 (20:58):
If you pay too much for it, you can at
least keep it for the entire term of the loan
and not suffer a negative loss a negative But if
you don't keep it for the term of the loan
and you're upside down in the car, now you have
a negative ball, a negative piece of property that you
have to put into your next car. That makes the

(21:21):
next car less of a value. And you're going to
have to put that ball in the next car, and
that ball gets bigger and bigger and bigger, and your
kid is on his way or her way to financial ruin.
So The best thing to do is not get that
ball going, So pay the right price. That's easy to say,
but you can if you call us and go to

(21:41):
good dealers. If you pay too much, you can still
get by by paying it off. Don't get rid of
it because you pay too much. And of course you
got to have the right car to begin with. Don't
do a stupid car with over one hundred thousand miles.
Don't buy a used car with over one hundred thousand.
Just don't do it. And one hundred and fifty it's stupid.

(22:02):
It's just stupid. You will have major repairs. You will
absolutely positively have major repairs, So don't do it. I'm
Tom Martino. If you have any questions on this, you
can call or text me three oh three seven to
one three talk seven one three eight two five five Bob,
I want to talk about with when it comes to efficiency.
I know you're in the business, but I want to
talk some honest to god figures on new systems versus

(22:24):
fixing one.

Speaker 8 (22:25):
Because a lot of people say, look, don't get this.

Speaker 1 (22:28):
It's not worth putting twelve hundred into this furnace or
a thousand or two thousand. I don't know, I don't
know what repairs are, I don't know what the math is,
but I think the way we did with cars, we
should come up with some kind of an idea of
whether people should replace or whether people should simply fix.
I'm Tom Martino three oh three seven one three talk

(22:48):
seven one three eight two five five frankdrandreal estate Man
dot com. By the way, we'll do a free market
valuation of your home for the asking, and it's really comprehensive.

Speaker 8 (22:58):
It's not just a drive by.

Speaker 1 (22:59):
He's going to let you know what your house will
sell for, what you'll net, and what you can buy.
It's a service he does. You don't have to list
at all. He just wants to know the market, and
he wants you to know what you're facing, and he
takes into account all of the elements. That's Frank durand
the real Estateman dot com. Go with a sure thing

(23:22):
Denver's Best Roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call Compass insurance paying too much
your coverage at dozens of insurance companies find out now
three O three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand

(23:44):
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two. Time Tom Martino, your troubleshooter. By the way,
Compass Insurance Group will do free insurance checkups to make
sure you're not over insuran underinsured, or that you're not
paying too much or you might have a great deal,
and they'll tell you three oh three nine nine six

(24:06):
nine thousand the Insurance Health Center dot com. Pauline, Welcome
to the show. I'm Tom Martino. People can call three
oh three Martino at any time three O three six
two seven eight four sixty six. We love helping. What's
going on?

Speaker 7 (24:20):
Okay? Am I on the radio?

Speaker 1 (24:22):
Yes you are, Pauline, but we're not going to use
your last name. I'll just put out your address and
phone number right after the call. I'm just kidding, by
the way, geez, I'm just kidding. We don't give out
any personal information. What's going on?

Speaker 6 (24:35):
So?

Speaker 7 (24:36):
Uh, my daughter and I bought a used car from
a dealership and it was a it's a small dealership.
He had told us that what did you buy?

Speaker 1 (24:47):
Let's talk about the car you bought a as I'm
seeing a twenty fourteen Nissan Juke.

Speaker 8 (24:53):
Yes, I like those.

Speaker 7 (24:56):
Yeah, it's very cute for my daughter and they I
had told us at the time that the turbo had
been replaced and that it was weeping a little bit
of oil or water that was smoking, a little bit
that should go away in like three days.

Speaker 1 (25:13):
I'm going to ask you something that I asked everyone.
Did you have it checked out before you bought it?

Speaker 7 (25:21):
We did not.

Speaker 8 (25:21):
Okay, can you say the name of the dealer or
would you rather.

Speaker 1 (25:24):
Not right now?

Speaker 7 (25:26):
I would rather not.

Speaker 1 (25:27):
Okay, keep going. Then what happened then?

Speaker 7 (25:31):
So my daughter, we didn't have any issues with it
smoking driving at home after now.

Speaker 1 (25:40):
He said it was because they had replaced something.

Speaker 7 (25:44):
He said they replaced the turbo and that there was
a little bit of peither said oil or I get it, and.

Speaker 1 (25:52):
I get it. Okay, so keep going. He replaced the turbo.
Did you have him put that down in writing that
the turbo has been replaced?

Speaker 7 (26:00):
Yes, we have the allaver works for there?

Speaker 8 (26:03):
Really okay, good, good, good, keep going.

Speaker 7 (26:07):
So she's been driving it for like months and a
half and it will smoke off and on, usually when
it gets a little bit higher RPMs. And she was
getting worried about it. So we contacted him at the

(26:28):
dealer and he said that he would have someone come
out and look at it. Someone came to our house
and checked out the car and said that he did
think it was the turbo. So then they set up
an appointment to get in with the mechanic that originally

(26:49):
put this in, but it was like several weeks later.

Speaker 1 (26:51):
Was there any warranty on it?

Speaker 7 (26:54):
Supposedly there is, just not on the labor And.

Speaker 1 (27:00):
How do you know supposedly was it on that paperwork
you got from the dealer.

Speaker 7 (27:05):
I'm not sure because I don't have the paperwork with me,
but the dealer told us that it had to work.

Speaker 1 (27:12):
And did this guy that checked it out say that
it was a bad.

Speaker 7 (27:16):
Turbo, not to my knowledge, but we.

Speaker 1 (27:20):
Never u You just told me he said it was
the turbo, and you went you wanted to go back
to the guy that installed it.

Speaker 7 (27:27):
Well, we're not sure that the guy that came out
inspected it is the same guy.

Speaker 1 (27:32):
That no I know, but the guy that came out
and inspected it. What did he say was causing the smoking?
Did he say the turb.

Speaker 7 (27:41):
He said that there was something wrong with the turbo.

Speaker 1 (27:43):
Okay, got it?

Speaker 7 (27:44):
Okay, And so she started to get worried. She took
it into the Nissan dealership and had them take a
look at it.

Speaker 8 (27:58):
Yeah, and this is usually what happens.

Speaker 1 (27:59):
People get it checked out after they buy it and
after there's a problem.

Speaker 8 (28:02):
What did the dealer say.

Speaker 7 (28:05):
The dealer said that it was installed incorrectly, it was
breaking oil under the engine, the gas it was and
ruined the gaskets. They needed to be replaced, and that
basically it was undrivable.

Speaker 1 (28:22):
Okay.

Speaker 8 (28:22):
What did they say it would take to fix.

Speaker 7 (28:27):
The quoter? Is about four thousand dollars Because they said
that we needed to replace the turbo and the gaskets.

Speaker 1 (28:35):
Okay, because it was done improperly. Okay. Now did you
have that verified? Because I wouldn't necessarily believe the dealer either.

Speaker 7 (28:45):
So who would we verify that with?

Speaker 1 (28:48):
Okay, hold on, I'm going to come back to you
and give you some You didn't have anything done yet,
is that right?

Speaker 6 (28:55):
Is that right?

Speaker 1 (28:56):
Okay? I'll tell you what. Just wait wait, I'll come
back and I'll give you some some solid information that
you need to do, and then we'll see what we
can do.

Speaker 8 (29:04):
Three o three seven to one three eight two five five.

Speaker 1 (29:12):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 11 (29:16):
You don't pay a cent until you're content.

Speaker 1 (29:21):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino

(29:45):
here three oh three seven one three talk. By the way,
Plumbline just told me, you know, during this season if
you do need UH and we'll come back and talk
about the changes in the laws and all the efficiencies.
But and then whether you should repair replace. But if
you do replace HVAC system or now with Homeline they're
doing you replace that system, you pay only for the
AC and the furnace is free. And it's by the way,

(30:07):
that's a real deal and we'll talk about that. That's
plumb Line Services dot Com. Now Pauline has an issue
with her Nissan Juke, and somebody mentioned to me on
YouTube one of my morons, you know, having a car
checked out gives zero protection. Well, no one's talking about protection,
but it certainly gives you valuable information. So you know,

(30:32):
of course it helps, meaning that it will give you
all kinds of problems. Kevin Caulkin, you do pre buy inspections.
Tell me how many times you found stuff that would
have been a nightmare for the owner.

Speaker 12 (30:50):
I would say probably thirty forty percent of the inspections
we do come up with something somewhat major.

Speaker 1 (30:57):
Yeah, and they're pretty damn happy you did. I mean, now,
to me, that's protection. Yes, Okay, Now with Pauline. Pauline
said she bought a car. They told her, look, it's
a Juke, a Nissan Juke twenty fourteen, that the turbo
was replaced and you might see some residual oil smoking.

(31:18):
It was smoking. After a month and a half, they
took it to the They took it to a Nissan
dealer who said it was done improperly. It's going to
cost four grand to fix. By the way, would a
turbo cost that much?

Speaker 12 (31:30):
Yeah, they can, depending on what they want to do
along with it, if the inter cooler and other things
need to be replashed.

Speaker 8 (31:35):
Now I want to get her an independent opinion, I
really do.

Speaker 1 (31:39):
Look, yeah, Pauline, where are you located in general.

Speaker 7 (31:46):
In the Westminster area?

Speaker 4 (31:49):
Oh?

Speaker 1 (31:49):
Perfect, Kevin is on Colfax west of Wadsworth. Okay, he'll
take a free look first and let you know what
he thinks. But then if he has to do diagnostics,
you can talk to him about it. But it's going
to be well worth it. I promise you. You need
to know what you're facing and uh, you can trust him.

(32:11):
So therefore, if he says, yeah, this needs to be
replaced where it wasn't done, right, we go back to
the first guy. But let's get information first, okay, And
he's at and just just reference the show.

Speaker 8 (32:25):
And the Nissan juke.

Speaker 1 (32:27):
Pauline, it's four five, it's three oh three, four five
five seventy two forty.

Speaker 7 (32:31):
Two seventy two yep four five seventy two forty two
shared in autotech dot com.

Speaker 1 (32:39):
So thank you, Pauline. So so just call us back
though we're Gonna and Katchina. Make sure you have our information.
So Kevin on a turbo, if it's done wrong, can
it ruin the engine driving around?

Speaker 3 (32:53):
Well?

Speaker 12 (32:53):
Yeah, depending on what they do, because it uses the
same lubricating oil lubricate the turboth as the engine. So
if you create a leak or block and oil passages,
I've seen a block and you can Yeah, you can
do a lot of damage.

Speaker 1 (33:05):
Okay, so this is a have you heard anything particular
about the juke?

Speaker 13 (33:13):
Really?

Speaker 12 (33:13):
I mean it's a standard Nissan, you know platform. I'm
trying to figure out what they could have done wrong
to hurt the turbo. But you know, we'll get a look,
we'll figure it out, all right.

Speaker 1 (33:22):
Thank good and i'd like to know we'll have you back.
Thank you very much. Shar At and Auto tech dot Com.
Bob Logan, you say refrigerants are changing the first of
the year. What does what does that mean?

Speaker 6 (33:34):
Sir?

Speaker 9 (33:34):
They are so every several years refrigerants are upgraded and
they're moving to what's called an R thirty two.

Speaker 6 (33:43):
There's been several changes over lest.

Speaker 1 (33:45):
Yeah, but I thought that was done years ago, right?
Do they getting different ones?

Speaker 9 (33:49):
It was they went from R twenty two. Now we
currently use R four to ten, and we're going to
an R thirty two when.

Speaker 8 (33:55):
That's and they're less polluting.

Speaker 9 (33:57):
Possibly right, it's it's mainly meant for the to the environment.
But when that happens, all the equipment prices are going
to jump significantly twenty five thirty percent.

Speaker 1 (34:06):
Now the old ones, can they be retrofitted.

Speaker 6 (34:09):
Well, you wouldn't have to retrofit them. You still you
can still.

Speaker 9 (34:12):
Get refrotate, so you still have the overtime that phase
out and get more more coming maintain.

Speaker 1 (34:17):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 11 (34:21):
You don't pay a cent until you're content.

Speaker 1 (34:27):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three o three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 3 (34:55):
News.

Speaker 1 (34:57):
So you don't have.

Speaker 3 (35:00):
Come running just as fast as you can.

Speaker 4 (35:04):
Shooter's gonna help coming man.

Speaker 6 (35:07):
This is the Troubleshooter Show.

Speaker 1 (35:10):
No Tom Martino, Hey Tom Martino Here three oh three
seven one three talk is the number or three oh
three Martino three oh three six two seven eight four
six six. Welcome to the show, the only show of
it's kind anywhere. Solving problems, answering questions, taking appoints, making
your life a little easier. And one of the things
that just keeps coming up time and time again is

(35:31):
getting your car checked out. Getting it checked out before
you buy it. You can find a lot of problems
before you buy it. Not everything's not perfect, but it's
better than nothing. And uh again, we had a call
last hour and this is where a dealer, though did disclose.
They did the turbo, gave her the paperwork and it
was leaking. And now they say it was a dealer

(35:54):
says it was done all wrong. Has to be redone.
It's gonna be four grand. She would have found that
out had she had the car checked out. For if
it's true, we're going to find out. We're going to
have it checked again. So we provide all kinds of
services to people. We have independent experts that can help you.
We have deputies that can work on problems, and we
have all kinds of other things that we do for you.
And I'm going to go to the studio now where

(36:16):
here we have Bob Logan with us from Plumbline Services.
We were talking about cars, when to invest money in
them and when to replace them. You can replay it
if you guys listening, either on the iHeart radio app.

Speaker 8 (36:31):
You can do that first hour.

Speaker 1 (36:34):
And it was about seventeen minutes I think past the hour,
you can do that, or you can go on YouTube
and check out the podcast. Now I want to switch
that to HVAC because a lot of people ask us that, Tom.
They said, the blower motors man, don't bother replacing the
blower motor, now, Bob, just a job like that, arrange

(36:56):
for a blower motor. I'm thinking six hundred. I don't know, Bob,
what do you?

Speaker 6 (37:00):
What is typically? You're around a thousand or better?

Speaker 1 (37:03):
Really, my goodness, gracious, everything is every Probably the motor
itself is.

Speaker 8 (37:10):
Probably every wholesale six hundred. Who knows? Okay, so okay,
a thousand or better.

Speaker 1 (37:17):
Let's talk about what other things are even serviceable anymore?
On a furnace, what is actually serviceable really serviceable.

Speaker 6 (37:26):
Capacitors, igniters.

Speaker 9 (37:28):
You know a lot of the valves, gas valves, Yeah,
I mean all that, all that stuff. Almost not burners though, right,
or almost everything is serviceable, including a heat exchanger.

Speaker 6 (37:37):
Now, now, when a heat heat exchange is a crack in.

Speaker 9 (37:40):
It, it has the potential to leak carbon monoxide. That's
one thing we're always looking for.

Speaker 1 (37:46):
And you can literally take that cabinet apart and put
in a new heat.

Speaker 6 (37:49):
Exchan put in a new heat exchanger.

Speaker 9 (37:51):
Yes, but but typically the cost to do something like
that doesn't make sense in almost any scenario because you're
better off just replacing the furnace.

Speaker 1 (38:01):
And in a newer one. That's probably warrantied anyway, isn't it.

Speaker 9 (38:04):
Oh Yeah, just like a car you get you get
tenure in or in some cases, like.

Speaker 1 (38:09):
With a carrier, what is the heat exchanger warranted for
with a new carrier right now?

Speaker 6 (38:13):
Twenty year on the heat exchanger.

Speaker 8 (38:15):
Now is that labor to uh?

Speaker 9 (38:17):
No, So, depending on the on the system you get,
you'll typically get a one to five year on the
labor side, tenure on the on the furnace itself.

Speaker 6 (38:29):
And then twenty year on the heat exchanger. So that's
again depending on.

Speaker 9 (38:32):
How there's a lot of labor in a heat exchanger, right,
oh yeah, yeah, again, if you were, if you were
changing out the heat exchanger in an older furnace, almost
almost exclusively, we tell you're much better off just going ahead.

Speaker 1 (38:44):
So let's talk about then, can you if you did that,
then let's say you had a twelve or thirteen or
fifteen year carrier that has a twenty year warranty on
the heat exchanger, can you apply the money for the
heat exchanger to a new furnace? I mean, in other words,
if you don't have it, you don't take advantage of
the warranty.

Speaker 6 (39:02):
Yeah, typically you don't.

Speaker 9 (39:03):
I mean it's just like just like an automobile, you
know if yeah.

Speaker 1 (39:08):
So parts with no labor warranties, I mean truly in
the furnace world, when does that ever help?

Speaker 6 (39:15):
Say that again?

Speaker 1 (39:16):
When do Okay, in the furnace world, not just plumb
Line's world, but the whole furnace world, you have mostly
parts guaranteed, right labor, you guys have your own form
of labor warranty. I don't want to talk about that now,
but you do have warranty on some labor, but let's
just talk about the typical industry. If you don't have

(39:37):
labor warranties. Folks, listen to this. If you have a
furnace and they say you got a parts warranty and
it's like ten or fifteen years, Okay, in fifteen years,
if that heating changer goes out, big deal of as
a twenty year warranty, you're not going to have it replaced.

Speaker 9 (39:51):
It's too expensive, right, right, because the labor side of it. Okay,
So you and this isn't just our industry. This is
a lot of industries.

Speaker 6 (39:59):
That are similar to this.

Speaker 1 (40:00):
Yeah.

Speaker 9 (40:00):
But what we do, tom and to keep from over
complicating everything. Anytime we go to your home and we
service your furnace, we will give you options of a
repair and if it makes sense, options for replacement, especially
with an older system. Ten I get twell fifteen years old,
and we'll walk through the math like you did with

(40:22):
the car. Say, okay, you're currently paying this on your
utility bill, or you're going to save on your utility bills.
It's going to cost you this much to repair it.
This is going to be your monthly payment on a
new furnace, or you can pay cash for it, and
we just go through all the different scenarios with the homeowner.
And just like an automobile, there's budget cars and there's

(40:42):
luxury cars.

Speaker 6 (40:43):
Furnace and air conditioning systems are the same thing.

Speaker 1 (40:46):
But let's say you have it.

Speaker 9 (40:47):
You're simply heat and cools. You can get one that
communicates and.

Speaker 1 (40:51):
No, I get it. So then when is it good
to have a parts warranty beyond ten years? I mean
when would you ever use I mean for anything? Tell
me the parts that would be worth replacing under warranty,
like with the warranty. I mean, well, like a blower motor.
Do they have warranties?

Speaker 6 (41:10):
Yeah, blower motor would have a warranty.

Speaker 1 (41:11):
And that would be worth it because there's not terrible
amount of labor with that, right, right exactly? Okay, what else?

Speaker 9 (41:18):
So I'll gas almost anything except the heat but the
heat exchange.

Speaker 1 (41:22):
Okay, So warranties do count for almost anything on a
furnace because the parts are expensive and the labor is
not that prohibitive. But with a heat exchanger, the labor
becomes prohibitive.

Speaker 6 (41:36):
I mean you're almost rebuilding the entire st.

Speaker 1 (41:37):
Of course you are. You're taking it the whole thing apart, right, Okay. So,
now when it comes to the age of a furnace
and money spent, when, like, let's take is a thousand
dollars repair unusual on a furnace for a major.

Speaker 6 (41:53):
Repair, not at all unusual?

Speaker 13 (41:56):
No?

Speaker 1 (41:56):
Okay? Would it be two thousand? And then what's closer
to a normal average repair? I'm not talking about just
a minor stuff like a a thermal coupler.

Speaker 6 (42:04):
Say say a thousand and fifteen hundred dollars.

Speaker 1 (42:06):
Okay, So on a fifteen hundred dollars repair, then when
to me fifteen hundred versus new systems bob are twelve
to twenty or more or more? Oh my god?

Speaker 9 (42:20):
Okay, Well, and again they're gonna go by twenty thirty
percent January.

Speaker 1 (42:24):
Yeah, but twelve hundred to fifteen hundred bucks, even fifteen
hundred compared to fifteen thousand, that to me it's worth
doing a repair. When would you not do that?

Speaker 9 (42:35):
Well, there's a lot more to take into consideration, okay
too as far, and probably the same thing with a car,
because there's safety. You know, a newer car has better
technology for safety. Yeah, furnas the same thing. So, so
these are the conversations we have with our clients.

Speaker 6 (42:49):
What is important to you?

Speaker 9 (42:50):
Is saving the environment and having a lower impact on
the environment important to you? Is it saving on your utilities?
Do you wake up every time your fine?

Speaker 1 (42:58):
I don't think anyone cares about the environment. I mean
when it comes right down the house.

Speaker 9 (43:03):
Do you want to say when utilities? Does your furnace
wake you up every time it kicks on at night?
The older furnaces are very loud, the newer ones are quiet.
They well, yeah, I mean you have hot and cold
spots in the house.

Speaker 1 (43:16):
A newer furnace save you that much money on a
monthly bill.

Speaker 9 (43:20):
In Colorado, it's difficult just because we don't have a
long cooling season.

Speaker 7 (43:25):
Uh.

Speaker 9 (43:25):
Some places like Phoenix or or you know, Atlanta, Yes,
utilities can almost offset the payment in some regards, where
in Colorado like our you know, we have more of
a cooling or a heating season, and our gas prices
are so inexpensive.

Speaker 6 (43:42):
So will you save money? You'll absolutely save money.

Speaker 1 (43:45):
But it may not pay back as quickly as somewhere else.

Speaker 6 (43:47):
Correct, that's exactly right.

Speaker 9 (43:49):
And uh, and you know heat pumps use use electricity
rather than the gas, and yeah, and uh, you know
those are becoming more and more popular.

Speaker 1 (44:00):
So and here's another thing I tell people. If you're
going to do a solar system, you get your hvac.
If your HVAC system is ten years or old er,
get it replaced because you'll get a tax credit on
the whole amount if it's bundled together. Yep, that's correct,
and you'll never do a better deal than that. Now
here's something I want to know. How long if I

(44:24):
put in a really good system right now? You guys
do carrier and a bunch of other how long will
it take? Oh, I just lost my picture because I've
been messing with my camera. Sorry, guys, I'll redo that.
How long does it take to how long will it last?

Speaker 9 (44:44):
Is what I'm asking You know, if it's well, if
it's maintained, you know, it should last twenty years. But
unlike a car where people take take it in for
normal oil changes, tire rotations, and they do the service
serge supposed to nobody all almost nobody, i should say,
does that with furnace and air conditioning systems, and so
most of them aren't maintained the way they should. So

(45:07):
that's why they're failing in ten years. Okay, but if
it's maintained every single year by a licensed professional, you
should get fifteen or twenty years out of it, all right.

Speaker 1 (45:17):
Three o three seven one three eight two five five.
By the way, people, I know my YouTube pictures doubt
I'm rebooting that, so that'll be on and we have.

Speaker 8 (45:27):
More coming up on the Troubleshooter show.

Speaker 1 (45:29):
By the way, renew Home Innovations will do a beautiful
shower conversion for you with stone like walls with no
maintenance whatsoever, glass panels that curve and well when I
say care of that, you go around a corner. You
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can use walkers or wheelchairs if you're older. They can
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Speaker 8 (45:50):
They can do this.

Speaker 1 (45:51):
Seventy two months to pay with no interest. It's unbelievable.
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until you're content. Time for an insurance check. Up free

(46:15):
no obligation comparison call Compass Insurance paying too much your
coverage at dozens of insurance companies find out now three
all three seven to seven to one. Help. You'll think
you're his only customer when you choose Frank durand the
real estate man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two.

(46:38):
Hi Tom Martino here three O three seven one three
talk seven one three eight two five five.

Speaker 8 (46:45):
What's going on in your life?

Speaker 1 (46:47):
Okay? I want to ask a question. I hope people
will chime in and be honest about this.

Speaker 14 (46:53):
Now.

Speaker 1 (46:54):
A lot of people, of course, and I don't blame them.
They're sick and tired of political pontificating. And you know
the likes of everybody from Taylor Swift to Robert de
Niro telling you who to vote for and they get
crazy about it, and Hulk Hogan and anybody. Okay, I'm
not here to tell you who to vote for, how
to vote, why to vote. I'm just here to ask

(47:16):
a question, and I'm serious about this. I want to
know if you know a company or a person in
a company is a staunch conservative or a staunch progressive
and they feel really strongly about their conservative beliefs and

(47:38):
their conservative politics. What that looks like, I don't know.
That's see. That's the thing. I'm not going to define
that for you, but what you have learned or come
to learn that stands for Again, I think a lot
of it's inaccurate. I think a lot of it's exaggerated.
But my question to you is very simple, and I'm
doing some research here.

Speaker 8 (47:59):
I really want to know if you have someone in the.

Speaker 1 (48:04):
Car business, a mechanic, HVAC, plumbing, cooling, electrical drains, investment advising,
you have someone in uh carpeting, floor covering, you have
someone anyone, and you know they are either one way

(48:25):
or the other. They are very strict in their political beliefs.
Not in their business. I'm talking about in their political beliefs.
Would that influence you on where to do business? Would
you stop doing business with them? I really want to
know that, and YouTube more ons. You can chime in.

(48:45):
I don't know how to do a poll, damn it,
but you can chime in. I want to know if
it would matter to you. Does it matter to you
if a business is conservative? Now I don't mean the
shouldn't say the business or like the people behind it,
the owners, the principles if they're very conservative, we're very progressive,

(49:09):
would have mattered to you. Let me know. Now I'm
going to go to the phones and help people out.
Pamela has an issue with an apartment. Pamela, Welcome to
the show. I'm Tom Martinez. What's going on, Pamela? Hi, Hi,
hi pa.

Speaker 15 (49:24):
You had helped me before the partment that I'm in,
haad of young driver had jokes in my bedroom windows.
Oh my god, I remember that well in a sign buildings.
And now it's like the Venezuelans are here and I'm
sixty two years old.

Speaker 1 (49:39):
This now, wait a minute, Wait a minute. Now, when
you said hold on you you rent an apartment, and
you say the Venezuelans are here, you don't mean like
we've heard about them taking over and all that, right.

Speaker 15 (49:51):
No, it's just that they party all night. They're out
there every night acting up. And I'm sixty two and
I'm s and go by myself and I'm just able.

Speaker 1 (50:02):
How do you know they're Venezuelans because I talked to them, okay,
and they they they lived there and they're partying all
night every.

Speaker 15 (50:13):
Night, and the I mean, our security is not doing anything,
the office is not doing anything. And so I put
in to move into some new apartments called the Mosaic Community,
and they told me that I had the apartment.

Speaker 1 (50:31):
This was Now let me ask you some Pamela. When
you say you applied for a new community, are you
on section eight or any other kind of housing?

Speaker 15 (50:40):
Yes, I'm on housing, okay.

Speaker 1 (50:43):
And you wanted to move from where you are to
somewhere else.

Speaker 15 (50:47):
Yes, So I put in, I put in for apartment
and they okayd and I'm ready to move and everything.
And then Thursday I him and he tells me, now
I can't move in because of my felony. They knew
I had the felony when I applied with the apartment.

Speaker 1 (51:08):
And by the way, is this section eight?

Speaker 8 (51:10):
Is this section eight?

Speaker 1 (51:11):
Yes?

Speaker 9 (51:11):
Yeah?

Speaker 1 (51:12):
What kind of felony is it?

Speaker 15 (51:15):
It's a DV A domestic violence.

Speaker 8 (51:18):
Here's what I want to ask you, Pamela.

Speaker 1 (51:20):
Will what about if you're on section eight now and
you applied for another apartment and they turned you down
due to a felony? Are they now going to say what.

Speaker 16 (51:34):
They had accepted?

Speaker 15 (51:36):
Exception?

Speaker 1 (51:37):
No, I know, I know, Pamela that this is what
I'm asking now. I'm asking now that you were turned
down for a new apartment because of a felony. Are
they going to go back and take away your section
eight for the one you're in.

Speaker 15 (51:52):
No, they're not, because but I already put in my
thirty day notice.

Speaker 1 (51:57):
But if you, if you hadn't put in your thirty
day notice, would they have gone back and taken away
your section eight now.

Speaker 8 (52:04):
That they know you have a felony?

Speaker 1 (52:07):
No, can you rescind your thirty day notice and stay
where you are?

Speaker 15 (52:15):
I can't get in touch with the people in the
office because they're scared to come in the office. Now
and wait a.

Speaker 1 (52:22):
Minute, you're telling me that people are afraid to come
to the office at your apartment complex because of partying Venezuelans.

Speaker 15 (52:33):
No, because they got a threat that they got a
threat that they was going to kill somebody in the office.

Speaker 8 (52:40):
Who said they were going to kill someone in the office.

Speaker 15 (52:44):
Somebody had called a nonymous lease and tells them that
they were going to kill the people in the office.
So now it's hard to even get in touch with
anybody in the office.

Speaker 1 (52:56):
Where is this apartment complex? Don't give me the exact
but where is it?

Speaker 15 (53:02):
It's the A Tree apartments in Lesdale. It's it's like Glendale, Dinver.

Speaker 1 (53:10):
It's called a.

Speaker 15 (53:10):
Trim a tree, a t R I.

Speaker 10 (53:14):
I oh, is that on Leedsdale and Forest.

Speaker 1 (53:19):
E A A tree?

Speaker 6 (53:22):
Yeah, I've seen it, a t.

Speaker 1 (53:24):
R I I.

Speaker 6 (53:26):
I don't know how many eyes, but I think it's
just one.

Speaker 1 (53:29):
Two eyes, two eyes an a Tria apartment and Venezuela
is there, you know? Okay, so we need to find
someone in.

Speaker 15 (53:42):
Gary's scared to be in the office.

Speaker 6 (53:45):
Is that Glendale or Denver?

Speaker 1 (53:47):
Do you know that right in that area? Whatever? Hey, guys,
who in the studio wants to make a quick phone
call over there?

Speaker 17 (53:54):
I can call over there Tom and talk to him
and see if we can get this lady an extension
or it's a fund your thirty day notice.

Speaker 1 (54:03):
Or to rescind it right now until she finds another place.
But Pamela, are you saying they won't allow you to
see I'm afraid if we make noise about this felony
on a new place, they're going to say, well, she
shouldn't even be where she is now.

Speaker 15 (54:19):
Well, I've been here and I was when I moved in.
I had to choveny.

Speaker 1 (54:23):
How long have you been there?

Speaker 18 (54:27):
Three years?

Speaker 8 (54:30):
Okay?

Speaker 15 (54:31):
This was my third year.

Speaker 6 (54:34):
All right, Pamela.

Speaker 17 (54:35):
Are you dealing with Section eight or the s ol
property management company that manages the age?

Speaker 15 (54:43):
My section age is through well Power, which is used
to be the Mental Health Corporation of Denver.

Speaker 1 (54:51):
Okay, so that's who we need to contact. Yeah, that's
who denied her. Can't you call them, Pamela? So she
called him? They denied her.

Speaker 8 (55:03):
Bokay, here's what.

Speaker 1 (55:06):
We want to ask. She wants to ask why was
she approved for this place but not for the Mosaic?
I got it.

Speaker 15 (55:13):
The Mosaic is the one. The Mosaic approved me. And
then at the last minute they told me now they
couldn't take me. I get it, even after they had
they had had the housing inspection and everything.

Speaker 1 (55:29):
No, we get it.

Speaker 15 (55:30):
And they wanted me. Yeah, they wanted me to move
in right away and I couldn't because I want to
keep Quean.

Speaker 1 (55:36):
We got to figure that. We gotta figure this out.
I'm gonna have bo make a few calls.

Speaker 6 (55:41):
Al'll call.

Speaker 1 (55:42):
Your goal is to stay at the a Tree. No,
her goal, right, her goal is to stay at the
A Tree because she.

Speaker 8 (55:48):
Gave it thirty days notice.

Speaker 1 (55:50):
But then ultimately she would like to leave and go
to the Mosaic, but they turned her down due to
a previous felony that they found. But she wants to
know that's inconsistent because they didn't turn her down at
the A Tree, why would they turn her down at Mosaic.
I mean, it's all very very logical, I understand. But

(56:12):
right now what we'd like to do is get her
for sure not to have to leave in thirty days
because she gave her notice.

Speaker 8 (56:20):
Now here's the other thing.

Speaker 15 (56:23):
If you and I would just wonder why with the
Mosaic except me and I know, I know, I know.

Speaker 1 (56:31):
That's what we need to find out. Why why why?
There's a lot of whys. One thing though, one thing
about the party in Venezuelan's again. You know, I'm hearing
a lot of this. I don't know if it's true
or not. But according to denying news, nothing's going on.
By the way, that's my new name for him, denying news,

(56:53):
because everything, everything except of course, if it's a if
it's against Trump, is denying denying news. Anyway. Three you
guys can use that now spread it around. Somebody ought
to make a logo no more nine news, denying news,
denying news. I think that's cool, denying news. Now you

(57:14):
heard it first on the Troubleshooter Show. We got more
coming right up on the Troubleshooter Show.

Speaker 8 (57:20):
Speaking of that. Three O three seven one three A
two five five.

Speaker 1 (57:25):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 11 (57:29):
You don't pay a cent until you're content.

Speaker 1 (57:35):
Time for an insurance check up free no obligation comparison
call Compass Insurance Paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance. Three
oh three nine two zero sixteen twenty two. Y Hi,

(58:04):
Tom Martino, your troubleshooter three all three seven one three
talks seven one three eight two five five. Glenn's got
an issue with tep boys. Glenn, what's happening?

Speaker 16 (58:21):
I took my car in forore oily change and had
him shake the brakes while I was there. Yeah, and
they They told me all four breaks for bed and
they wanted almost nine hundred dollars to fix them.

Speaker 1 (58:32):
Wow.

Speaker 16 (58:32):
So I took it to my mechanic out in Lakewood.
So I've gone through the thirty years for a major
mechanical work, and he said the breaks were just fine,
didn't need any the paths are only about half worn out.

Speaker 1 (58:45):
Hold on a second, did you have that put in
writing that you needed nine hundred in repairs? Did you
have him.

Speaker 8 (58:51):
Spell it out?

Speaker 16 (58:52):
I would have yes, I did.

Speaker 1 (58:55):
Oh you have that and your mechanics said, there's nothing
wrong with him.

Speaker 16 (59:00):
I have that in writing too, did you okay?

Speaker 11 (59:03):
Cool?

Speaker 1 (59:04):
Go ahead?

Speaker 16 (59:04):
Went to a third place just as a tiebreaker, and
they said the breaks were fined as well. The two
subsequent mechanics that said the breaks were fine and they
tried to jerked me over a over almost nine hundred
dollars a pet boys for breaks that weren't bad at all.

Speaker 8 (59:23):
Did you go back and say something to them?

Speaker 16 (59:27):
I went back to the store and the mechanics just
blew me off. He was very condescending, and I like
it was a big joke.

Speaker 1 (59:34):
And did you get his name?

Speaker 16 (59:38):
I can't pronounce it. It's a foreign name, but he's
been caned.

Speaker 1 (59:43):
All okay, that's a hold on.

Speaker 7 (59:46):
Uh.

Speaker 1 (59:47):
I called, wait, where's the pet where's the pep boys?

Speaker 16 (59:51):
On South Parker Road thirteen ninety South Parker Road. I
called the corporate office three times the complain of about it,
and uh, nobody ever called me back. And I called
the last time. They said they don't. I wanted my
forty McKenna. The first Nchennan charged me forty dollars for

(01:00:11):
taking the tires up and checking the brakes and so on.

Speaker 1 (01:00:16):
And wait a minute, you were charged Wait, you weren't
there for something else where? They told you you had
bad breaks? You went in there? Why did you go
in there to be and win?

Speaker 16 (01:00:25):
To get my oil changed?

Speaker 1 (01:00:29):
And in addition, wait, they charged you forty bucks.

Speaker 16 (01:00:32):
In addition to the second, the second, the first Mchennic
guy went to after that charged me forty dollars and
ticked the breaks.

Speaker 1 (01:00:40):
Oh oh, oh, you want the forty dollars that you
had you had to spend to get a second opinion.

Speaker 16 (01:00:47):
Yeah, but that's that's a minor point. And I can
understand that they don't reimburse for second opinions. That's not
the issue. But the issue is they tried to charge
me nine hundred dollars.

Speaker 14 (01:00:59):
For break, weren't.

Speaker 1 (01:01:00):
I think we should let him know.

Speaker 16 (01:01:03):
I called the corporate office and they refused.

Speaker 1 (01:01:06):
I want you to give I give that information to uh,
give that information to Kachina. I'm gonna have Deputy D
drop a dime on him and say, look, we got
this complaint and I want to get the guy's name.
Do you have Can you spell the guy's name that
blew you off?

Speaker 16 (01:01:24):
Uh? I? Here it is a N E c O.

Speaker 1 (01:01:30):
A N E c O.

Speaker 16 (01:01:32):
Richard since his last name service manager?

Speaker 1 (01:01:35):
What's his last name?

Speaker 18 (01:01:38):
Richardson?

Speaker 8 (01:01:39):
Oh?

Speaker 1 (01:01:39):
Okay, so he's the manager service manager.

Speaker 16 (01:01:43):
He's the one that told me that they'll refused to
work with me when I went back in there.

Speaker 1 (01:01:49):
So and that go Richardson?

Speaker 14 (01:01:51):
Right?

Speaker 1 (01:01:52):
Correct? Okay, service manager. He blew you off when you
went back to talk to.

Speaker 16 (01:01:58):
Him, right, I mean I got a little angry. I
went stormed out of there, stormed out of there. But
because he wasn't Is.

Speaker 1 (01:02:06):
He the one? Is he the one that told you?
Is he the one that told you you needed bad break?
I mean you needed breaks? Is he the one?

Speaker 7 (01:02:15):
Yes?

Speaker 1 (01:02:17):
Oh? All right, we're gonna call him too, and this
is on thirteen to ninety South Parker Road.

Speaker 8 (01:02:25):
Pep Boys. You know, I have to be straight with you.

Speaker 1 (01:02:29):
I don't get a lot of complaints about Pep Boys
like we used to.

Speaker 8 (01:02:35):
We used to get a.

Speaker 1 (01:02:35):
Ton of them two places. We used to get a
lot of complaints about that. We that subsided a bit.
Pep Boys was one and took car toys and they
cleaned up their active bit. Now I'm not saying they're golden.
I'm just saying we haven't had a lot. Uh So, Yeah,
we're gonna call though and try to get a response.

Speaker 16 (01:02:55):
I can even number for the corporate customer service department
too that refused to call.

Speaker 12 (01:03:00):
Yeah.

Speaker 1 (01:03:00):
Yeah, you give all of that to Kachina or give
your number to Kichina and Deputy bo A D. He'll
call you right now and get that information and let's
try to figure it out. Three all three seven one
three talks seven one three eight two five five one
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(01:03:48):
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a cent until you're content. Time for an insurance check
up free no obligation. In comparison, call Compass Insurance. Paying
too much your coverage at dozens of insurance companies find
out now three all three seven seven to one help.
You'll think you're his only customer when you choose Frank

(01:04:09):
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martino, your troubleshooter three O
three seven one three talk three oh three seven one
three eight two five five. Now we are calling pep

(01:04:33):
boys to find out about that problem. Now we have
some other things.

Speaker 8 (01:04:41):
To go over.

Speaker 1 (01:04:42):
I asked if you would patronize patronize what's the word
patronize a business? Patronize a bit, not patron patronize a
business if they let their political beliefs be known, and
if you found out they were staunch conservatives or staunch progressives.
I'm getting a very interesting response on text. Feel free

(01:05:03):
to call me too if you'd like to discuss it.
This is not about whether it's right or wrong. It's
about how does it affect your buying decisions as a consumer.

Speaker 8 (01:05:12):
I have always told my clients.

Speaker 1 (01:05:17):
That you should really keep your political and religious beliefs
to yourself. I mean, I'm not saying about in your
private life.

Speaker 8 (01:05:26):
I'm talking about.

Speaker 1 (01:05:28):
In your ads or in your promotions. You should never
give the impression something is better than something else. I
mean because if they feel like you're preaching to them
as a conservative or a progressive or a die hard
pick the religion, it may have a negative effect.

Speaker 8 (01:05:51):
Not that any of those things would be right or wrong.

Speaker 1 (01:05:55):
But that what you want to do I think is
appeal to be sense of value. I mean value meaning
for what you're doing, your services, and your experience, and
your credibility. But listen to this. One guy says, I

(01:06:16):
vote with my I don't know if it's a guy,
but this Texter.

Speaker 8 (01:06:20):
I vote with my money.

Speaker 1 (01:06:22):
If I don't like the beliefs, I will not shop there, now,
you know. Mike Lindell with my pillow that company. His
company has been canceled by many many, many big box stores.
They won't carry him. Okay, here's another one. I say

(01:06:46):
that if you're a radical maga person, I will never
shop with you or spend money with you. If you're
just a regular Democrat or Republican. Maybe someone else says
if they're super I want him to go super broke.
I'm trying to think what I would do. I think

(01:07:09):
if someone is hateful, whether they're conservative or progressive, I
would not shop or do business with them, like a
guy like de Niro.

Speaker 8 (01:07:20):
No, I'm serious.

Speaker 1 (01:07:22):
I mean there are people that are crazy hateful, crazy hateful,
and I don't think that I would want to shop
anywhere that's radical because I just don't. I just would
rather not. But I think people are entitled to their
own beliefs. I don't want them to be hateful. And

(01:07:42):
on that topic, I have another question, and I'm serious,
who's more hateful. I have had this discussion time and
time again. I've had it with Mark, I've had it
with you know, major Mark Pager. I've had it with
a lot of people. I'm not going to tell you
what I want to know. What I want to know
what you think who is more hateful when it comes

(01:08:07):
to expressing their beliefs and the other side and how crazy?
Who do you think are meaner and more hateful? Seriously,
I was reading an article where people on both sides,
people have lost friendships, relatives, family members, to Facebook friends

(01:08:28):
to these beliefs. It's it's I don't know if it's
ever been like that before. I know there's always been
some division, but my god, I have never seen it.

Speaker 8 (01:08:39):
And let's just say it like it is.

Speaker 1 (01:08:41):
It's ever since. I'm not saying he's responsible, I'm not,
but ever since Trump came to the scene, that's when
I started seeing this division. I mean really, now again,
I'm not saying it's him, I swear to God, I'm not.
It might be the reaction to him. I'm saying that
I've never seen the division. But I want to know

(01:09:02):
what you think. Please, you can text me five seven
seven three nine or my Google number or call me.
The Google number is a private number, and it is
and it comes to my cell phone, honest to God,
it does seven four seven nine nine nine fifty two
eighty seven four seven nine nine nine fifty two eighty

(01:09:23):
And I'd like to know what you think. I've had
people tell me so far, Yes they do care. Now,
who's meaner, who's more vile? Who has a tendency? Do
you believe to take it too far? I'm Tom Martinez.
I'd like to know. Three oh three seven one three

(01:09:46):
eight two five five Go with a sure thing best
roofer Excel Roofing dot com. You don't pay a cent
until you're content. Please time for an insurance check up free,

(01:10:09):
no obligation comparison call Compass Insurance paying too much your
coverage at dozens of insurance companies find out now three
oh three seven seven to one. Help. You'll think you're
his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two.

Speaker 3 (01:10:33):
Ript news.

Speaker 2 (01:10:37):
You need advice so you don't have.

Speaker 3 (01:10:41):
Come run anxious as fast as we can.

Speaker 4 (01:10:44):
Shooter's gonna help come.

Speaker 1 (01:10:48):
This is the Troubleshooter Show. No Tom Martino, Hi, Tom
Martino here, Welcome to the show. Three oh three seven
one three talk three oh three seven one three eight
two four five. Welcome. We have bob Logan with us
from Plumbline Services, and he's going to uh, he's gonna
chime in on some stuff I want to ask about.

(01:11:09):
But first I asked another question about politics. Does it
play Does it play a role? This is a consumer show,
and I really want to know. In fact, to be
honest with you, I had a lot of endorsement clients
and people ask me in general sponsors, how people feel
and is it affecting business? They wanted to know what

(01:11:32):
I thought, So I said, I'm going to ask my
listeners now, Andrew, does it make a Do politics play
a part in your spending?

Speaker 14 (01:11:48):
Yes?

Speaker 18 (01:11:49):
I think they do. After I mean, it's a Taylor
Swift kind of endorsement of the Kamala Harris, I mean, yeah,
and divided some people, yes on that, but I didn't
want to make the point of I think a lot
of kind of the animosity kind of started when that

(01:12:13):
scandal came out regarding the I R S employees kind
of singling out the tea partiers.

Speaker 1 (01:12:22):
Yeah, that's oh that was before Trump, the tea Party.
You're right, You're.

Speaker 18 (01:12:26):
Right, yeah, And I think at that point we realized that,
you know, how how people are able to even use
the governmental institution to single out, you know, particular groups,
which is is pretty.

Speaker 1 (01:12:41):
Scary right now. Now, one thing that does bother me, Andrew,
as you bring that up, the Justice Department and how
they were investigating Catholics and parents who went to school
board meetings. Think about that. I mean, you know, if

(01:13:01):
you were a parent sticking up for your kids in school,
you were a radical. And of course it gets into
everything else, but we should have a say in our education,
and it does you know. I have a T shirt
I haven't worn it yet, but it says disagreement doesn't
mean hate, and I haven't warned it yet.

Speaker 8 (01:13:20):
But it's so true.

Speaker 1 (01:13:22):
Disagreement doesn't have to be hate. So, Andrew, on that topic,
who do you think is more hateful or maybe neither?
You don't have to pick one. Do you think there
there are people both sides are the same, or do
you think that staunch conservatives or staunch progressives or woke
people or whatever, who do you think are more hateful?

Speaker 18 (01:13:46):
I think it's I think it's pretty even on honestly.
I mean, I think people.

Speaker 1 (01:13:50):
Okay, okay, are.

Speaker 18 (01:13:52):
In general other human nature is just when you're attacked
to attack sometimes. But I think it's a both sides honestly.

Speaker 1 (01:14:02):
Oh right, Andrew, Thank you very much, Diane. Welcome to
the show. I'm Tom Martine. What do you think, Hi, Tom?

Speaker 16 (01:14:09):
No, I disagree with Andrew.

Speaker 1 (01:14:11):
What could be more hateful than to try and assassinate somebody?

Speaker 16 (01:14:15):
How funny you should ask?

Speaker 15 (01:14:16):
I mean, is that hateful enough?

Speaker 1 (01:14:19):
Oh?

Speaker 8 (01:14:19):
That's hateful for sure.

Speaker 1 (01:14:20):
Now, Diane, I can't think and I can't think of
an instant I want to ask you. I mean, I
don't know, but there must have been. There must have
been conservative people accused of assassination attempts. I'm not I'm
trying to think. I mean, I'm thinking out loud because
I don't really know.

Speaker 16 (01:14:39):
I you know, there's no news of anybody shooting at her.

Speaker 1 (01:14:43):
No, no, No, you're right, you're right. And but but
I'm talking about previously.

Speaker 13 (01:14:49):
Yeah, you're not dodging any bullets.

Speaker 1 (01:14:51):
Let's see. Let's see there was an attempt against Reagan,
and Reagan was conservative. There was an attempt against who else?

Speaker 7 (01:14:58):
Uh?

Speaker 1 (01:14:59):
And of course, and by the way, did you know
there was and thank you for calling, Diane. There was
one more recent just yesterday or the day before they
they did they stopped another attempt. Did you know that
they they at one of the political rallies, they arrested
a guy with high capacity gun. Ammo.

Speaker 8 (01:15:24):
No, no, I'm trying to find the article.

Speaker 1 (01:15:26):
It was true. Just the other day. They say they
prevented another what they believe would have been.

Speaker 8 (01:15:32):
Now they don't know that for sure, but they.

Speaker 1 (01:15:33):
Say that they did interrupt an assassination attempt. Patty, what
do you think, Patty? Welcome to the show.

Speaker 19 (01:15:43):
Yeah, Hi there, Okay, So just I used to be
an independent until Trump took over. Before that, I felt
that Democrats and Republicans, you know, you had your size
and then you you kind of meet her beer afterwards,
and it would be done. Once Trump took over, there

(01:16:05):
was a huge division. And I mean basically, when he's
been strapped that question only. The first thing I thought
of was January sixth, and I think that's self explanatory
about now. I like Republicans. I have no problem with Republicans.
I have problems with MAGA. I have problems with anything

(01:16:28):
that is extreme and so you and that goes for
left as well. I don't I don't like. I don't
like black and white. I like, you know, I like
a happy medium. And when Trump took Yeah, and when
Trump took over, and to your point, you know, he
may not have caused it, but he didn't get permission

(01:16:50):
to for them to come out of the woodwork. And
I and I'm one of those that I've I've had
friends we've stopped talking because I found out who they
really what they were really all about. And so to
answer that question, I mean, you just hear just the
nastiness coming out of there.

Speaker 1 (01:17:11):
I know, you know what, Patty, I think I think
that goes around. You're right from both sides, Patty. One
thing that I have found that helps me truly is like,
like I tend to be conservative about many issues of
conservative like economically and stuff, but socially, I really want
to love and let people live and as long as

(01:17:32):
you know they're not hurting people but the other. But
here's what I have found. When I find people who
I disagree with, I truly try to look at their motivation.
And it always helps me because because here's what I
say to myself, no matter how conservative or liberal someone is,
I think they don't want to destroy. Well, now I
know a lot of people are saying, yes they do, tom,

(01:17:53):
but they don't want to destroy America. I truly believe
that in their minds they're improving the country or making
it better. I don't think anyone starts out thinking let's
destroy America. Now, there are a few, probably that believe
our whole system needs to be destroyed and we have

(01:18:13):
to start over. But I don't think that's the majority
of people. Well, I agree with.

Speaker 19 (01:18:20):
You to a point. I just have to say, because
of I like you, there are I mean again, I'm
not an extremist, so I there's things that I like
on both sides, but I lean a little bit more left,
but not to the point of Fantifa and.

Speaker 7 (01:18:37):
Get all of that right, But let me.

Speaker 19 (01:18:40):
Throw in the butt. I've gone back. They've come out
of the woodwork and talking about yes, we need we
need some control for the border. I get that, there's
gotta be some way to fix it. I got all that. However,
there's been more attacks on racism on minorities in the

(01:19:05):
last Again, this is me from what I've observed, and
I'm a minority. Anti Semitic. Anti semitism is wellmotobia as
it's like there was a permission to say, Now we
can come out and say without repercussions no, I.

Speaker 8 (01:19:22):
Know what you're saying. I know what you're saying.

Speaker 1 (01:19:25):
And by the way, one of my missions in life
is helping Venezuelan families and immigrant families be adjusted and
hard working. And the ones I know are very hardworking, lovely,
beautiful people. But truly, there are some criminal elements, but
that goes with any group of people. And what I
guess what I don't like. I don't like heaping everyone

(01:19:49):
ever into one big group. And that goes for everyone,
that goes for homosexuals, transgender people, it goes for all
kinds of people. I don't think there's any one group
of people that we can throw into one bucket. And
I don't like buckets. I think buckets are dangerous. But anyway,

(01:20:11):
thank you very much. Three O three seven one three
eight two five five. Yeah, buckets are dangerous. And you know,
I know my YouTube morons joke a lot and say,
you know, I tend to uh, I tend to uh,
you know, skew uh uh liberal. I don't. I swear
to God, I don't, but I certainly don't skew crazy either.

Speaker 8 (01:20:31):
One way or the other.

Speaker 1 (01:20:33):
I truly don't believe in redistribution of wealth at all
and and when people I can't stand when people say
billionaires need to pay their fair share. I'm not a billionaire,
but I'm truly uh you know, we have maybe three
hundred billionaires. I mean truly, it would make not a difference.

(01:20:53):
But I do believe they pay more than their fair share.
And when you look at wealth, by the way, and
how it how people don't put their.

Speaker 8 (01:21:01):
Money in a mattress, It's invested.

Speaker 1 (01:21:04):
In the economy, and they create more wealth ever than
they have. Every billionaire I know creates more wealth than
their worth, more wealth than their worth. So I look
at it. I'm not trying to make a case here
for billionaires. I don't care, but I'm just saying I
tend to skew that way.

Speaker 8 (01:21:21):
But I do believe there are some parts of our society.

Speaker 1 (01:21:24):
I think some of the most evil billionaires in the world,
and the most evil institutions are big giant colleges with
their endowments. And I think if you want to tax billionaires,
go start there. Start there. You notice they never mentioned that.
Another thing. I think education and health, those are the

(01:21:45):
things that if I thought had to be more and
I'm using the word socialized, meaning more spread out, but
not income and not outcome. Income and outcome is something
that is self generated and should never be controlled.

Speaker 8 (01:22:02):
Ever.

Speaker 1 (01:22:03):
I think, if anything, I'm a socialist for opportunity. Everything
else is self made. Sean, your turn, Then I got
to take a break. Sean, go ahead, Hey Tom, Yeah,
I was just.

Speaker 20 (01:22:19):
Gonna call the one thing that really drives me nuts
is why if you support Trump to call him extremists.
I mean, what what is so extreme about want in
your country the way it was without it being invaded?

Speaker 1 (01:22:33):
Well, I I listen, look at you know, I think
Trump is ninety percent of showman. I think he grabs
onto issues. And I think here's why they call him extreme.
And I'm not calling an extreme because look at Kamela
is just as extreme in other ways. I am saying
that when when he says things like, you know, they're

(01:22:55):
letting them out of their insane asylums and criminals and
prisons and this, and that he doesn't leave room or
say there are many well meaning, wonderful immigrants that we
should help, but they need to do it this way.
I only really hear him talking about the criminal element.
And and maybe that's what people mean, is that he

(01:23:16):
tends to speak in those generalities like that.

Speaker 8 (01:23:20):
Maybe.

Speaker 1 (01:23:22):
Look, we have a talk show host here. I love him,
and he calls him the looney left. And again, I
truly believe that there there are looney lefts, and there
are radical rights and crazy people on both sides. But
I think, or i'd like to believe that a lot

(01:23:42):
of them are well meaning. I don't know, but Sean,
you're right, You're right.

Speaker 7 (01:23:47):
Ye.

Speaker 20 (01:23:48):
What's more extreme than on day one year presidency? You
just open the borders up?

Speaker 1 (01:23:54):
And oh not only that, you shut down every single
every single new exploration, every single one of them for oil.
I mean, in day one, one hundred and fifty thousand
jobs went out the window and we became non energy
and dependent and gas prices what did they almost double?

(01:24:15):
I mean, I get you, I get you, and that's
what I mean. But why can't we all have that
discussion and disagree without the hateful, vile feelings that we're
having where people? I mean, do you know there have
been freaking divorces and breakups over it?

Speaker 8 (01:24:34):
We got more coming up?

Speaker 1 (01:24:35):
I'm yeah, what really? Wow? Oh yeah, it's sad, isn't it, though?
I Mean, come on, I don't know I just don't
know where it's going. I mean, you know, the argument
will go on forever as who's doing more of that division,
who's doing more of it. But one thing, here's one

(01:24:56):
thing I want to say that no one can deny.
No one on both sides, both sides, these campaigns have
been more about what's wrong with the other one than
have been with what I want to do. Now Trump
skews more toward what I want to do. Okay, he
does if you truly look at this objectively, Yes, he

(01:25:19):
talks about how bad the people the opposition is, but
he also talks about what he wants to do. Kamala
mostly Kamala Harris mostly. Her entire campaign is how evil
Donald Trump is.

Speaker 8 (01:25:34):
We have more coming up.

Speaker 1 (01:25:43):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
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Speaker 11 (01:26:03):
You'll think you're his only customer.

Speaker 1 (01:26:05):
When you choose Frank durand the Real Estate man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. Hi Tom Martino,
your troubleshooter three all three seven one three talks seven
one three eight two five five. So I was asking
as a consumer show and as a consumer advocate, honest

(01:26:27):
to God, and as a marketer. I mean that's what
I do. I market for people I believe in, Like
my guests say plumbline services, I really do. Now here's
what I want to say. I wanted to know if
politics make a difference in your choice of businesses, services, products,

(01:26:51):
and does it?

Speaker 8 (01:26:53):
Does it really make a buying difference?

Speaker 1 (01:26:55):
And who do you think is meaner a republic a
Republican or Democrat, or a progressive or a conservative.

Speaker 8 (01:27:03):
I really mean that, and this is important research.

Speaker 1 (01:27:06):
It really is. Now. I think anyone hateful I would
not want to do business with them. I also think
that if I knew, if I knew someone was hurting
their children or cheating on their wives, or of not

(01:27:27):
good moral character. I'm not talking about politics at all,
but something really down like that, I don't think I
would want to do business with them. Either it's just
a personal thing or they treated their employees like crap,
that kind of stuff which isn't always knowable. Seinfeld did

(01:27:51):
an episode one time that I found in Genius. You know,
Seinfeld was pretty damn insightful. Larry David and Jerry Seinfeld
when they wrote these remember the one about being gay?
How do you know someone's gay? Well, they're always clean,
they're always groomed. And then he says, the symbol for
gay shouldn't be this, and he did the lymphriss.

Speaker 8 (01:28:08):
He said, instead, it should.

Speaker 1 (01:28:09):
Be this, and he made the gesture of a vacuum
cleaner because they're so clean. So he goes and like
he's vacuuming, and it was funny, but it's true. People
look for signs, people look for labels. And then the
one that I thought was truly ingenious was the one
where they took a topic like abortion and then played

(01:28:31):
it to the nth degree. And I think the moral
of the story of that episode about abortion was if
you don't know how people think, you treat them differently
than how they think.

Speaker 8 (01:28:46):
Then if you knew what they think.

Speaker 1 (01:28:48):
So in other words, they happen to be at certain
places where the topic of abortion came up, and when
someone expressed how they felt, and Elaine disagreed with them.
She would now hate them whereas she loved them before. Specifically,
she was at that Italian restaurant with that one guy

(01:29:10):
that it was a recurring role on Seinfeld and Jerry,
And then they were all at that restaurant and got
talking about abortion somehow, and he heard them and said,
how how can you cut babies? They mapinos, and he says,
I love my I love babies, and and then she goes,
what are you kidding me? You know, and then she

(01:29:31):
starts arguing hers a thing, and then they end up
walking out.

Speaker 8 (01:29:37):
What they were doing is truly saying.

Speaker 1 (01:29:40):
That if people just shut up and believe what they believe,
you might feel differently about them than if they expressed it.
Not that it's wrong to express it, but it was
just showing how politics divide. That that was the bottom line.
Back in the Star Trek days, they did an they
did an ingenious episode in Star Trek where people had
people were half white and half black and they were

(01:30:03):
fighting each other, and they were fighting each other to
the death, and they hated each other. And I watched
this whole episode. Then at the end he said Kirk says,
why do you people hate each other so much? And
the one guy says, you didn't notice? And Kirk says,

(01:30:26):
what do you mean you're the same people? And the
guy says, no, they're black on the left side and
we're black on the right side. They were half black
and half white, split down the middle, literally white and black.
It was you know that that was so what what

(01:30:48):
the writer was saying there is these differences are so stupid.
I felt it was ingenius, but I want to I
want to say something else because we were talking about
politics and how why did you believe you're radical if
you believe in Trump and all that? And I looked
up something that I remembered and I just want to
impart this real quick. Donald Trump was elected to office

(01:31:13):
November eighth, twenty sixteen, and on January twentieth, twenty seventeen,
he was inaugurated.

Speaker 8 (01:31:23):
Right, that was his very first day in office.

Speaker 1 (01:31:27):
Following the inauguration, what people don't understand listen to this
is on January twenty first, The next day, twenty seventeen,
there was a million women march on Washington. I don't
know if there's a million women, but it was the
largest global movement of women participating in this march across

(01:31:52):
the US and in DC advocating for women's rights and
social issues. I watched it. Did you watch it on
the news? Do you remember that? Does anyone remember that? Okay?

Speaker 6 (01:32:06):
Vague?

Speaker 8 (01:32:07):
Now here's what I recall.

Speaker 1 (01:32:10):
This is the day after Donald Trump took office, and
the interviews were from women of all classes, all walks
of life. And I remember the interviews with the women saying,
we will not stand for the rights that we have lost.

(01:32:33):
We will not stand by while our rights are plummeled,
are pummeled. And then one woman says, I can't believe
how oppressed we have become. Now, listen, this was the
day after he took office. There is not one thing
he had done, not one thing he had done, and

(01:32:55):
they were on Washington protesting him for taking away their rights.
Now you want to call that jump in the gun
a little anyway? Three O three seven one, three eight
two five five, Got more coming right up? Go with

(01:33:16):
a sure thing Denver's best roofer Excel roofing dot com.
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one help. You'll think you're his only customer when you

(01:33:38):
choose Frank durand the real estate man dot com to
list your home with Remax Alliance three all three nine
two zero sixteen twenty two. Hi Tom Martino, your troubleshooter
three O three seven one three talk three LL three
seven one three eight two five five So again, any

(01:33:59):
problem stress ander complaints? Of course, Bob, you talked about refrigerants,
and I want to go over this really quickly. Somebody
wants to know if the refrigeron's are changed, what happens
if yours runs low? How long do they keep the
old refrigerants? Do they still have free on? Do they
still have? How many generations of coolants do we have?

Speaker 9 (01:34:19):
There's several generations and they will the older refrigerants will
eventually be phased out.

Speaker 6 (01:34:24):
So do we have free on still? So well, I
don't know.

Speaker 1 (01:34:28):
I actually don't know.

Speaker 9 (01:34:29):
No, Okay, So prior to R four ten, which is
the current refrigerant, we had R twenty two, right, so
you know, right around I don't know thirteen, fourteen years ago,
they started phasing out R twenty two to go to
four ten. The refrigerant was still available and we could
service old equipment. But eventually, as supply got low, the

(01:34:52):
cost of the refrigerant Okay, I'm exorbitant, okay. And so
so when you say.

Speaker 1 (01:34:56):
The new refrigerant being required in January, yes, January one,
you can still sell your older equipment.

Speaker 9 (01:35:03):
Uh if I'm not sure exactly what the what it's
going to look like. But yes, if if there's if
there's equipment that's been manufactured, it's on.

Speaker 6 (01:35:10):
The floor, will you can sell it. We'll be allowed
to sell it.

Speaker 1 (01:35:12):
And why then will it be more expensive for the
other one? Is it because the refrigerant.

Speaker 6 (01:35:18):
Or yeah, the cost I mean the costs.

Speaker 9 (01:35:21):
And anytime there's a change over like this, I'm just anticipating.

Speaker 6 (01:35:25):
I know, I know what happened last time. I know
what's going to happen this time.

Speaker 9 (01:35:29):
And and uh, January one, anyway, every year seems to
be the time where manufacturers boost their prices.

Speaker 1 (01:35:37):
So I have furnaces other than efficiency have not changed
so much as far as fuels, I mean, we have
gas and we have well the hybrids. You have a
combination of gas and electric or gas.

Speaker 9 (01:35:50):
And oil for back east, right right, right now? Hybrids?
Do you sell them like a gas like a dual fuel? Yes,
like a heat pump. So I've actually got that in
my house, and so depending on the temperature outside and
the usage, it'll switch over from a heat pump to
a gas furnace.

Speaker 1 (01:36:11):
Can you program it to do it? More like if
you had solar and wanted to use more electric.

Speaker 9 (01:36:17):
Well, if you have solar, you're probably better off just
going with the heat pump.

Speaker 1 (01:36:21):
Yeah, totally went And then yeah, a lot of people
are doing that. They're going with that hybrid system. So
the bottom line is whatever you have needs to match
the fuel and the expense. Again math, you have to decide.
Like you said, gas is pretty inexpensive here.

Speaker 9 (01:36:43):
In Colorado, Yeah, our gas prices are really compared to
the rest of the country.

Speaker 6 (01:36:47):
It's fairly inexpensive.

Speaker 1 (01:36:48):
Okay. And I don't know what heating oil is doing
back east, but that used to be. That is the
main fuel back.

Speaker 9 (01:36:53):
East, it primarily And there's still a lot of wood
as well, surprisingly, yeah, course.

Speaker 8 (01:37:00):
And pellets and all of that.

Speaker 1 (01:37:02):
All right, And another thing I was asking people about
their buying decisions and if politics skew them. I have
a lot of insightful I believe texts. Okay, now listen
to this one.

Speaker 8 (01:37:17):
All right, here's one right here.

Speaker 1 (01:37:20):
I agree with you when you said Trump tells people
what he wants to do on day one in office,
like get rid of the Constitution, prosecute all of his
political enemies without cause, including the fourth estate, which is
of course media. And he wants to take away women's
reproductive rights in all fifty states, pretty much enforcing neo

(01:37:43):
fascist agenda. You know what, that is really really really exaggerated. Okay, really,
I mean, okay, we might say both sides of exaggarate.
That is app He has never said he wants to
do away the Constitution. He said as a joke he
wanted to be addicted on day one only to do
certain things to shut.

Speaker 8 (01:38:03):
The border down. Blah blah blah.

Speaker 1 (01:38:05):
He never said he wants a national abortion ever, and
he never said, look at I just don't.

Speaker 8 (01:38:12):
Want to that's just stupid.

Speaker 1 (01:38:14):
Okay, This guy says, I think the beginning a division
started with Obama and has gotten worse with each presidential election.
As for which side is worse. I have to give
that to the left because if you don't believe exactly
what they believe, they are very public and mean about it.

(01:38:37):
You are called hateful by the way that they use
the word hate more than anyone. By the way, and
I've said this before, one of the most hateful organizations
I have ever encountered is the Center Against Digital Hate.

Speaker 8 (01:38:52):
Those people are supposed.

Speaker 1 (01:38:53):
To go online and find digital hate, and they generate
more digital hate than anyone I have ever scene this one.
Let's see at this stage, it's almost okay, well, well,
here says the division is a symptom. The disease is

(01:39:14):
a separation of ideologies. We used to debate policy because
our values largely aligned as a population, so division was
less because the distance between left and right was less.
Now we debate ideology, and that's a much wider chasm

(01:39:34):
to cross, hence more division. A very divisive corporate news
media doesn't help either. That's right, we do have a
divisive media. That's how they keep you engaged. At this point,
it's almost as blatant as capitalism, meritocracy, and traditional Western
values versus Marxism and a myriad of faults both culturally

(01:39:58):
and fiscally.

Speaker 8 (01:40:00):
Hmm, very well, I mean we got some.

Speaker 6 (01:40:04):
This guy says.

Speaker 1 (01:40:07):
Progressives are more hateful. For example, just take a look
at the View. I don't know that program. The View.
Tom Barack Obama was the initial great divider president. He
divided races in order to help get elected. I don't
remember him doing that, but okay. He divided by gender
to get elected. He divided by income to get elected.

(01:40:30):
He divided by morality as well. Wow, it's amazing how
many people are texting about this. Tom Trump did say
many migrants were fine people, he said, basically, he said
that first coming down the escalator. He said he he's
often said that that there are good people who protest,

(01:40:53):
good people who counter protests.

Speaker 8 (01:40:55):
There are good people.

Speaker 1 (01:40:56):
Who are immigrants, by the way, And then he says,
the liberals said he was talking about white supremacist when
he said there's some good people, and he didn't mean
that anyway. So this guy basically says the media just
never reports any of the good things. He says, only
the bad things. Three all three seven, one, three eight

(01:41:18):
two five five Go with a sure thing Denver's best
roofer excel roofing dot com. You don't pay a cent
until you're content. Time for an insurance checkup free, no obligation.
In comparison, call Compass Insurance paying too much your coverage

(01:41:41):
at dozens of insurance companies find out now three all
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three all three nine two zero sixteen twenty two. Hi
Martino here three all three seven one three talk seven

(01:42:03):
one three eight two five five. Whatever is on your mind,
give us a call. We got bob logan with us
from Plumbline Services, by the way, and I just want
to tell you if you get an HVAC system replaced,
you get the furnace free. You got to call them
for details three all three five eight six ten eighty
six or go to plumb Line Services dot com. Getting

(01:42:25):
a crapload of texts today and comments on whether or
not people are influenced by politics when they buy a
lot of people are saying they do they care, but
it depends on how radical they are. They say. If
they don't know, or people don't make a big point
of it, they pretty much will will patronize the business,

(01:42:48):
use the product service, but if they're really vocal on it,
like Mike Lindel, My Pillow or some crazy lefty, they
will not shop with them. There are some people's say
they will never watch another DeNiro movie again. Others say
they have stopped listening to Taylor Swift. I don't really
know if I go that far, but I do know

(01:43:09):
that if people are hateful, now that's different than just
being politically in.

Speaker 8 (01:43:14):
Disagreement with me. I don't care about that.

Speaker 1 (01:43:16):
But if people do things the harm people, or they're
just not good people, I think that would affect me
more than anything. And again that would be my judgment.
But I mean, I think it's pretty clear what we
mean by that. All Right, I'm going to go to
Deputy d who I hear what happened? Was here this
woman or Glenn? I mean, he said that he went

(01:43:37):
to a pep Boys on South Parker Road, thirteen ninety
South park Road, and the service manager and that go
Richardson Anko or whatever, he told him he had bad
breaks and needed nine hundred dollars in repairs. Now we're
running out of time. Do I hear the music? I

(01:44:00):
heard it anyway, We're gonna have to come back to this.
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 11 (01:44:08):
You don't pay a cent until you're content.

Speaker 1 (01:44:13):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three.

Speaker 11 (01:44:32):
Oh three nine two zero sixteen twenty two.

Speaker 3 (01:44:39):
Rip.

Speaker 2 (01:44:42):
You need advice so you don't have to.

Speaker 4 (01:44:47):
Come runs as we can, Shooter's gonna help come man,
This is.

Speaker 5 (01:44:55):
The Troubleshooter Show. Now, Tom Martinez, Hey.

Speaker 1 (01:45:00):
Tom Martino here, Welcome to the show. Three oh three
seven one three talk seven to one three eight two
five five. So we've had a number of discussions today,
and I want to follow up on some of them.
First of all, I have Flume Line Services with me.
Bob Logan is with me. I've known him for years
and years and and he didn't have any gray hair

(01:45:21):
when I knew him at first. Never anyway, you can
be part of the festivities by giving a call three
h three Martino, and you can even leave a message.

Speaker 8 (01:45:31):
After ours we'll get back to you.

Speaker 1 (01:45:33):
Bob has an offer that if you are replacing your
HVAC system, you get the furnace free. Somebody wanted to
know about that. So what are the details. Let's get
down to the nasty nitty gritty. So you you hike
up the price so you can take off the furnace.
Now I'm just kidding.

Speaker 8 (01:45:50):
Now, I know, I absolutely know that's not true.

Speaker 1 (01:45:53):
No, really, it's wonderful that you don't do that, But
how does it work? Tell us the details.

Speaker 9 (01:45:58):
So we matched the furnace the air conditioning system that
you buy. Again, just like an automobile, you can buy
a budget simple system or there's really high end luxury
systems and a lot in between. And so whatever air
conditioner you buy in the furnace will match. We'll give
you the free furnace. Now you will pay for the
labor to install it. So on both sides, you paid

(01:46:20):
for the labor, but the equipment itself, you know, which
is typically up to around twenty five hundred bucks.

Speaker 1 (01:46:26):
All right, Now that is plumb Line Services Dot Calm,
and I want to mention a few other things.

Speaker 8 (01:46:35):
We had a call about the Pep Boys.

Speaker 1 (01:46:39):
So this is right before the break okay, So thirteen
ninety South Park Road, the service manager recommended a break
job for nine hundred bucks, said you've got bad breaks.
Two subsequent mechanics told Glenn that his breaks were fine.
He's got everything in writing, including the Pep Boys proposal
and the other two us saying he doesn't need breaks.

(01:47:01):
I asked Deputy D to make a phone call. He
was upset about it. I don't blame him now. He
didn't spend the money. He did the smart thing. He
got another opinion when he felt, you know, that was
a little I don't know if he thought it was
hasty or it was too expensive or whatever, but he
wasn't having any symptoms. He had gone into Pep Boys

(01:47:21):
for a oil change. So Deputy D, what did you
find Tom?

Speaker 10 (01:47:27):
I spoke with mister Richardson, he's the service manager over
at that particular Pep Boys, and he remembers the consumer
very well, and he looked up the work order. The
car went in for an oil change on the sixth
of August and the consumer is quoted on that work
order as having said, I'm not sure what breaks service
I need. As a result, pep Boys provided a courtesy

(01:47:50):
inspection of his breaks. The company's policy, it's it's important
to note, is to recommend new break pads when existing
brake pads reach for thirty seconds of friction.

Speaker 6 (01:48:01):
Material left on them.

Speaker 10 (01:48:03):
So pep boys does not have a record of what
they measured out his pads at.

Speaker 8 (01:48:09):
Yeah, but pads wouldn't be nine hundred bucks.

Speaker 10 (01:48:11):
Well it's more than pads. What they recommended on that
work order is front brake.

Speaker 1 (01:48:16):
Pet Wait, wait, did the service manager recall any offers
on that?

Speaker 20 (01:48:21):
Oh?

Speaker 10 (01:48:21):
Yeah, he looked up the work worder, so he did
admit it. Yeah, he admitted. Yeah, it's factually correct everything
the consumer can't actually correct.

Speaker 1 (01:48:28):
So what did they What did pep boys recommend?

Speaker 10 (01:48:31):
So they recommended three line items front brake pads and
front rotors, rear brake pads, and a brake fluid flush
for a total of approximately nine hundred bucks, which frankly
sounds reasonable to me.

Speaker 1 (01:48:45):
Well, if you did all of that but the two
mechanics that he didn't need any of it, Well, that's
what I meant, So what did they say about not
needing it?

Speaker 8 (01:48:52):
They're sticking by their word that he does need it.

Speaker 6 (01:48:55):
Yeah, they stand by their diagnosis.

Speaker 11 (01:48:57):
Oh they really do.

Speaker 6 (01:48:58):
Yeah, but I want.

Speaker 1 (01:49:00):
This guy to get a third one. And I swear
to you. If they're sticking by this and it turns
out to be a lie, I want to destroy him.

Speaker 10 (01:49:07):
Well, I got yeah, the reason, like, the only way
to make it into a lie is if the consumer's
brake pads did not measure thirty seconds or less.

Speaker 1 (01:49:18):
That's not that's not a way.

Speaker 8 (01:49:20):
He said he needed way more than brake pads.

Speaker 6 (01:49:24):
The pep boys said that he needs more than brake pads.

Speaker 1 (01:49:26):
Yeah, so all we have to do is get another
mechanic like Kevin Kulk and his shirt and audos that
to say he doesn't need all of that stuff. It's
not difficult. First of all, measuring the brake pads is
one part of it. For him to discern that he
needed what break discs.

Speaker 6 (01:49:45):
In the front? He needed rotors discs?

Speaker 1 (01:49:48):
Come on, man, how did he discern that?

Speaker 10 (01:49:51):
Well, in my experience, you visually inspect the discs. You
look for a lip forming on the outside perimeter. You
also look for scoring so why would.

Speaker 1 (01:50:00):
Two mechanics tell him he does it? Or is this
guy lying about the other two mccans. Here's what I
want to do. I want to ask Glenn if he
would take it to one of our people. I don't
know where he was calling from, but he could probably
take it over to if it was South Park Road Bake,
take it over to Chimera Transmission.

Speaker 8 (01:50:16):
Just have him look at it.

Speaker 1 (01:50:18):
I really, I really want to know, because so what
they said was they stand by their their diagnosis. Yes,
for nine dollars in break work, all right, and that's disks,
and that's or rotors, that's pads. What else?

Speaker 10 (01:50:35):
Flood flush was the third line item. Break fluid flush.

Speaker 1 (01:50:39):
Okay, somebody told me you never need a break fluid flush.

Speaker 8 (01:50:42):
You just keep you keep.

Speaker 1 (01:50:44):
Why would you have to flush break fluid?

Speaker 10 (01:50:46):
Well, I have an electronic device that I purchased, and
you dip it into the break fluid and it tells
you what the percentage of moisture is in it.

Speaker 1 (01:50:55):
Okay, Well, I guess if you've never had it service.

Speaker 10 (01:50:59):
Yeah, it absorbs oisture from the air, and so once
you get to a certain percentage, it needs to be
flushed out.

Speaker 1 (01:51:07):
Okay, So I want to know, is this guy driving
around because they said his brakes were bad and they
needed to be replaced.

Speaker 10 (01:51:16):
They didn't use the word bad or did he explain
the policy, which is if they measure four thirty seconds
or less a friction material their policies to recommend replacement
of the pads.

Speaker 1 (01:51:27):
And then I'm going to say this again, what's the
policy for recommending the other stuff? I mean, did he
mention what he does to recommend.

Speaker 10 (01:51:38):
Disks not discs rots? Did mention the fluid replacement recommendation?
He said that that's an automatic recommendation when they do breaks.

Speaker 1 (01:51:47):
Yes, okay, but nine hundred dollars does that sound? I
want to can we get Sheridan on I want to
ask him about the nine hundred bucks for that. Although
I don't can pricing in any organization, including people on
my referral list, I'd still like to get Kevin Colkins's
idea of this. And then I'd like to know how

(01:52:09):
do they come to the conclusion he needs new rotors,
So two new rotors in the front pads all the
way around and a flush nine hundred dollars? Why do
you say that's reasonable?

Speaker 6 (01:52:22):
D oh?

Speaker 10 (01:52:23):
Well, look, I mean, mechanics charge what one hundred, one
hundred and fifty dollars an hour nowadays, and this is this.

Speaker 6 (01:52:32):
Is probably a three hour job.

Speaker 9 (01:52:33):
I just had mine replace my brakes and pads, and
I was just trying to find my quote. I guarantee
it was more than nine hundred bucks. Well kind of
car though, it's a Rolls Royce. No, no, but I
mean it's not a Lincoln Navigator. Okay, but I didn't.

Speaker 6 (01:52:48):
Yeah, I think it was like twelve fourteen hundred dollars.

Speaker 1 (01:52:52):
Wow, did you get a second opinion?

Speaker 7 (01:52:55):
No?

Speaker 6 (01:52:56):
Okay, I trust my mechanic.

Speaker 1 (01:52:58):
All right, Well that's different anyway.

Speaker 8 (01:53:03):
Okay.

Speaker 1 (01:53:04):
By the way, we also were talking about buying decisions
and if they would be influenced by politics or by
political ideology. And I have not heard anyone say yet
that it doesn't influence them. Now, obviously it's skewed. Now now,
I've had probably an equal number though, say if they

(01:53:28):
were staunch conservatives, I'd avoid them.

Speaker 8 (01:53:31):
The others said if they were progressive.

Speaker 1 (01:53:35):
I'd do it. So it's not one or the other. Now,
somebody says you need to check your break fluid because
it does have Okay, that's exactly what this person moisture
and that will affect calipers. So that's what you were saying,
d And some one of my textures said, yes, that
is a very important component. And then someone else said,

(01:53:56):
here I remember why I sug oh, never mind, that's
nothing to do with this car thing. Okay, hold on Tom.
In Virginia to pass state inspection, minimum brake pads is
two thirty seconds. The Colorado doesn't have these inspections. So

(01:54:16):
what did they say?

Speaker 6 (01:54:17):
Their recommendation is thirty seconds?

Speaker 1 (01:54:19):
Or okay? All right? And then somebody else said, at
one hundred and twenty five thousand miles on my Ford Ranger,
I flushed the fluid three times. Calibers are in good
shape and original I do it myself. Yeah, but obviously
you know, I just don't know. To me, four thirty

(01:54:39):
seconds is an empty pad? What does that?

Speaker 6 (01:54:42):
It's an eighth of an inch?

Speaker 1 (01:54:44):
Okay? And then what I don't understand is the nine hundred.
Maybe that's a reasonable price. As Bob said, did you
get rotors all the way around the bomb or did
you get four wheel discs? Or do you don't have drums?
And they don't make drums anymore? Do they not on
car like Bob's.

Speaker 6 (01:55:04):
No, Bob, it's not that great.

Speaker 8 (01:55:08):
Did you have all four? Did you have rotors done too?

Speaker 1 (01:55:11):
Do you remember?

Speaker 9 (01:55:12):
I was trying to look at my because I had Okay,
I want to see I want to see them whole
bunch of other stuff.

Speaker 1 (01:55:16):
And I want to get Kevin on because I want
to ask about it about that three or three seven
one three talk seven one three. I can't believe the
amount of texts I'm getting here about everything that I'm
talking about. For some reason, people are texting rather than calling.
One says, how sadly hypocritical. Harris and the liberals call

(01:55:37):
Trump evil. Trump may be a jerk, but Harris and
the Democrats support, even celebrate at rallies the killing of
eighty thousand unborn, innocent babies every year.

Speaker 8 (01:55:48):
No evil there.

Speaker 1 (01:55:49):
And then somebody has said Trump did say many migrants
are fine people.

Speaker 8 (01:55:54):
Yes, I heard that.

Speaker 1 (01:55:56):
And then someone said that how many people have tried
to shoot Harris? None?

Speaker 8 (01:56:03):
And they don't encourage it either.

Speaker 1 (01:56:08):
I don't believe the Democrats encouraged the shooting of Trump
or the attempting, but they certainly did say and I'll
say this straight up. They said he is evil, he's
a danger to democracy, and they've even said he'll pull
down the country. I mean there might be people thinking
they're doing their political duty by going after him.

Speaker 8 (01:56:32):
We got more coming up on the Troubleshooter Show.

Speaker 1 (01:56:41):
Go with a sure thing Denver's Best Roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three out three, seven
to seven to one. Help. You'll think you're his only

(01:57:02):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hi Tom Martino,
your Troubleshooter three oh three seven one three talks seven
one three eight two five five. All right, so Larry,

(01:57:24):
you got to comment on the new refrigeration AC stuff.

Speaker 13 (01:57:27):
Go ahead, Larry, I can you hear me? Okay, Tom?

Speaker 1 (01:57:32):
Yes, sir, okay.

Speaker 13 (01:57:34):
I have two older vehicles that use the R twelve refragrant. Yes,
and which is a lower compression refrigerant in too. I've
had a couple of well, they have leaked out all
a refrigerant years ago and so they're not even opera both.

(01:57:54):
But I've had a couple of estimates. I'm converting to
the newer refrigerant, which you I'll break at a higher pressure,
and so they have to replace the compressor and certain
components of the refrigerator of the right system. Okay, is
it possible to get the older professors rebuilt use the

(01:58:17):
R twelve refrigerant?

Speaker 1 (01:58:21):
You know what, it's a totally different compression ratio. My
gut is telling me that would be more trouble than
it's worth. You you can replace I believe the compressor,
but I'm not sure what your system has made. Bob.
Do you have someone at that at the office.

Speaker 6 (01:58:38):
We could call who's talking about vehicles?

Speaker 7 (01:58:39):
No?

Speaker 1 (01:58:40):
Wait, are you talking about vehicles? Yes, okay, let's ask
something I could answer the question. Oh yeah, go ahead, Bob.

Speaker 17 (01:58:48):
So, Larry, if you want to change the newer refrigerant,
you're going to have to change the compressor, of course,
and I think you're going to have to change expansion
valve in the core because it is higher pressure. Now,
if you have a classic car, you can still buy
the old R twelve refrigerant. And if you want to
keep your car original, if it's like if it's a

(01:59:10):
show car, you might want to consider keeping it.

Speaker 14 (01:59:13):
What is your the two vehicles, the.

Speaker 13 (01:59:15):
Two vehicles I have are one is the ninety one
and one of them is eighty six. Both use as
the R twelve. And I just happen to have twelve
pint bands of R twelve that I could use. Oh,
I'm wondering about getting the compressors rebuilt or replaced.

Speaker 17 (01:59:37):
There is a place where you can send your compressor,
your R twelve compressor in and get them rebuilt. I
believe they sell them on exchange. I'd have to look
it up, but there is a place that does that,
and I would keep it. I would keep it on
your old refrigerant because the auto parts store, I believe,
sell a substitute for R twelve, but you don't have

(01:59:58):
to change any of the component.

Speaker 6 (02:00:00):
I think it's called hot shot.

Speaker 13 (02:00:03):
Okay, Well, I have a lot of the R twelve
on hand that I've had for years and years.

Speaker 6 (02:00:09):
That's good. Our twelve is worth its weight in gold.

Speaker 1 (02:00:13):
I know it.

Speaker 13 (02:00:15):
I was told that it's probably close to one hundred
dollars a can, and I have twelve can it so.

Speaker 6 (02:00:22):
Geez, probably more.

Speaker 17 (02:00:25):
But there is a place where you can exchange your compressor.
If you want to leave your number, I can look
it up and call you.

Speaker 1 (02:00:34):
You were talking about vehicles, right, bo, this is automobile referra.
Our twelve is automobile refrigerate. Okay, because I know, I
know you've been in I've been in the trade a
little bit, right, okay, okay.

Speaker 13 (02:00:49):
And I also have a comment about the political atmosphere nowadays.

Speaker 1 (02:00:55):
Oh I want to know, Yeah, go ahead.

Speaker 13 (02:00:58):
Oh, I find it. Years ago most people were fairly
passive about their political opinions, and then more recently, more
like when Obama took over, the liberals became passive aggressive
or the beginning of his presidency, and then towards the

(02:01:21):
end they were very aggressive, and now they have become hateful.
Republicans are still Conservatives are still kind of passive aggressive
or passive aggressive, or even mostly passive. They only react
to anger or hate from the liberals.

Speaker 1 (02:01:42):
You know what, you know what I have actually, Larry,
at the risk of being unpopular here, I agree with you.
I think a lot of the conservatives just want to
be left the frick alone, and they want to just
believe what they believe. And I know they're going to
be people saying, oh no, they push their beliefs on everyone.

Speaker 8 (02:02:01):
Now, I will say, some of the religious ones do.

Speaker 1 (02:02:05):
I will say though, politically, they just want to be
accepted and listen to. And I do believe they react.
You're right, that's the impression I get. I just can't
believe the attacks that a lot of progressive or liberal
people take, especially the more left they are.

Speaker 8 (02:02:24):
And I guess again people.

Speaker 1 (02:02:26):
Are gonna say, well, Tom, they're radical, right, they're crazy people,
And then they always bring up January sixth, and I
will say this, Okay, that January sixth thing.

Speaker 8 (02:02:34):
I don't know what happened.

Speaker 1 (02:02:35):
I swear to God, I don't think that people are
trying to take over the country. I think they were
idiots and they just got into this crowd mentality thing.
But I truly don't believe they were trying to take
over the country. And it's amazing how they're so quick
to call that an insurrection. Yet we had so many

(02:02:56):
people during Black Lives Matter and similar kind of protests
with Antifa who have taken over government buildings all over
the country and occupied city blocks, and we're never ever
ever called insurgents. Isn't that amazing? It's amazing how bad
guys on one side are worse than bad guys on

(02:03:17):
the other, depending on what side you're on. We got
more coming up on the Troubleshooter Show. Three O three
seven to one, three out, eight two five five. Go
with a sure thing Denver's best roofer Excel Roofing dot com.

Speaker 11 (02:03:34):
You don't pay a cent until you're content.

Speaker 1 (02:03:40):
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one. Help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martino, you're

(02:04:04):
troubleshooter three oh three seven one three talk seven on
three eight two five five. Okay, so Dean, you have
a comment on refrigerator refrigerant now is that for domestic
ac or cars?

Speaker 14 (02:04:19):
Well, the principle of both of them is the same thing.
The R twelve or R thirty one, thirty four or
whatever it is you want to call it. Free on
pre On just a trade name that was made by
duponk oh Okay, all right, they get the new gen
was made by General Electric. They all have their trade name.
So you got the pre On. Associate that with duponked okay, okay, now,

(02:04:45):
and that was R twenty two.

Speaker 1 (02:04:46):
Yeah, okay.

Speaker 14 (02:04:48):
I worked around this stuff for quite a while, and
but one guy in the I knew this was going
to come up. The guy called in and wants to
convert this R twelve to try to rebuild this thing.
And then I think your your guests, Bob, he was
talking these different refrigerates that's called.

Speaker 16 (02:05:06):
The drop in.

Speaker 14 (02:05:07):
Is that trick?

Speaker 17 (02:05:08):
Well?

Speaker 14 (02:05:09):
Okay, is he still there?

Speaker 6 (02:05:11):
Yes he is, Yeah, I think it was. I think
it was buld I was talking about that.

Speaker 14 (02:05:16):
Yeah, okay. Anyway, that the just the the street term
would be a drop in, okay. And these companies make
this drop in to try to work around these new
E p A guidelines. Okay, So because and the older refrigerants,

(02:05:36):
R twelve is out there it's very expensive trying to
use it, and it's very good at what it does.
Used to they could get and I've worked on I
worked on cryogenics. You know what that is.

Speaker 8 (02:05:51):
Yes, okay, it's freezing stuff.

Speaker 14 (02:05:54):
Yeah, it's freezing stuff. It's at a level that you
don't see you only in the industrial stuff.

Speaker 1 (02:06:02):
Yeah, okay.

Speaker 14 (02:06:03):
And anyway, so to get down to those levels, you're
you're talking one hundred and fifty blow zero, so you know,
and the refrigerants that we use or that you can
get normally, you just can't go buy that stuff. You
have to have it made. Okay. But anyway, but trying
to that's that's getting too technical. This back to this

(02:06:24):
drop in. Yeah, this stuff as the EPA keeps kind
of crunched down. People have this equipment and they have
they get a leak, for example, and then Bob goes
out and says, you're one of got Bob's guy says,
you got a leak. Here, it's a R twenty two system.
It's going to cost you a lot to fix it.
You might as well just switch it on over at

(02:06:46):
four A right, right, would you agree, Bob?

Speaker 6 (02:06:49):
That's correct?

Speaker 14 (02:06:50):
Yes, okay, And here's the here's the deal. These drop
ins and there was a company that did a lot
of this called blue On. Have you ever heard of them, Bob?

Speaker 3 (02:07:04):
I have.

Speaker 6 (02:07:05):
They came and talked to me at one point.

Speaker 14 (02:07:07):
Okay, did you do any business with them?

Speaker 1 (02:07:08):
What do they do? Dean? What do they do?

Speaker 14 (02:07:13):
They were dropping? They manufacture a drop of bridger?

Speaker 1 (02:07:16):
All right?

Speaker 14 (02:07:16):
Okay, now, Bob, you've also heard of Haines Train. Probably, yes, Okay,
there was a federal lawsuit between blue On and Haines Train.
And Haines Train is a big, big mechanical operation. I've
been retired for about six seven years out of this
and a couple of guys that I'd worked with, and

(02:07:36):
Haines Train did the same stuff that we did, big
commercial industrial stuff.

Speaker 1 (02:07:40):
Right.

Speaker 14 (02:07:42):
One of the guys that I had worked with went
to work for Haines Trained.

Speaker 1 (02:07:45):
So tell us, tell us about get back to the
home units.

Speaker 14 (02:07:49):
Yeah, okay, Well that's why I just know quite a
bit about this.

Speaker 1 (02:07:52):
Yeah.

Speaker 14 (02:07:53):
Vestus, you've heard of Vestus? Yes, that's just had one
hundred rooftops that they wanted to the Investige wants to
go green, they want to get red as at R
twenty two. But they don't want to buy a bunch
of new equipment. So they switch over and blue On says,
we've got just the stuff for you. It's friendly Da
da da, and and Bob this is this is their

(02:08:16):
facility in Keble, Colorado.

Speaker 1 (02:08:18):
Yeah, but tell us how this affects homeowners and stuff
and make it relevant to him.

Speaker 14 (02:08:24):
Now, it affects homeowners is because just like that guy
called in wanting to buy, or your guys suggests you
hot shot okay as a drop in, try to okay,
that's how the residential guys are going to try to
work around this because it's too expensive to buy real
R twenty two. You can still get it, but the

(02:08:47):
taxes on it is why it's so expensive, and they
quit manufacturing it.

Speaker 1 (02:08:50):
Okay.

Speaker 14 (02:08:52):
And so the guy said he's got all the chart twelve.
That's great, but it doesn't do him any good anymore
because the equipment it's just outdated. It's like an old computer,
you know, and and the newer stuff it gets its
ability to do what it does. True company.

Speaker 1 (02:09:10):
So so, Dean, I love all of this information, but
where are we going with it? How do we make
this practical for the homeowner.

Speaker 14 (02:09:19):
To stay away from the drop ins. Okay, okay, And
if you want to check out a million dollar lawsuit,
look at Pains Trained versus Blue On.

Speaker 1 (02:09:30):
So you're saying a drop in does not work basically.

Speaker 14 (02:09:33):
The ones that everyone that I've fooled with and had
been around and we've I worked for a big company
and we we've worked with that big hundred.

Speaker 1 (02:09:43):
Ton and yeah, and you're saying they don't work. That's
that's that's the short answer. They don't work.

Speaker 14 (02:09:49):
Yeah, And I just you know, the the most classic
perfect cases, though, is the Vestus trying to change over
a hund Gropps and every one of them get screwed up.

Speaker 1 (02:10:02):
Hey, by the way, I want to ask you something.
Is that the same Vestus that makes the windmills?

Speaker 14 (02:10:06):
That's it, that's one of their plans.

Speaker 1 (02:10:09):
Wow, Okay, listen, Dean, thank you for the education. But
bottom line, he's saying it doesn't work. Just switch the
new system, right Bob.

Speaker 9 (02:10:16):
Yeah, I don't try to fight progression. It's it's uh,
you know, it went from R twenty two to R
four ten. Now it's going from R four ten to
R thirty two. And and.

Speaker 6 (02:10:27):
You can if the refrigent is available to maintain it
that's fine, but.

Speaker 1 (02:10:31):
If it's not, it gets cost prohibitive.

Speaker 9 (02:10:33):
Once it gets to that point, like right now, anybody
who has an R twenty two unit needs to upgrade it,
and same thing you know four ten will be the
same here in a few years where it just does
not make sense to maintain it anymore.

Speaker 1 (02:10:47):
Three oh three seven one three talk seven one three
eight two five five Go with a sure thing Denver's
best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now

(02:11:09):
three all three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with
Remax Alliance three all three nine two zero sixteen twenty two.
Hi Tom Martino, you're a troubleshooter. Three oh three seven

(02:11:33):
one three talk three oh three seven one three eight
two five five. Appreciate you being here and very active.
Show Bob Logan has been with me. We've been talking
about all of the new stuff going on in technology
with the HVAC refrigerants and some of this stuff. It's
going to pay to change out anyway because of efficiencies

(02:11:54):
and because of new refrigerants, and basically pricing, because prices
are not going down. If you're limping along on a
system and needs major repairs, I really suggest you look
into replacing right now with Plumbline. You go and get

(02:12:15):
a system done, and you get the furnace free, and
they'll give you all the details. So give them a
call three oh three, five eight six, ten eighty six
plumb Line Services dot com. I can't keep up with
the texts that are coming into both my private Google
cell seven four seven nine nine nine fifty eighty and

(02:12:38):
my iHeart five seven seven three nine on the the
political atmosphere and how it's affecting buying decisions. If you recall,
I'm not trying to tell people how to vote, when
to vote, where to vote, what to vote for. I
don't care what your ideology, as we help everyone. But

(02:13:00):
it is amazing to me how from these texts I
have a blended audience, which I like. I think that's great,
but man, it's amazing how many people say if they
find out you're radical one way or the other, that
it's going to affect what they do. It's definitely going
to affect what they do. And a lot of the text,
which I didn't read individually, believe they truly believe that

(02:13:23):
the Democrats are the ones that will stop at nothing,
at nothing to get rid of political opponents, which is frightening.
And they're talking a lot about the law fair or
going after the just Department, going after political enemies, and
then of course Trump made that remark, if they're going
to come after me, maybe I'll go after them, and

(02:13:43):
blah blah blah, and then of course you just the
rhetoric goes on and on and on. So it's really
quite quite an interesting observation I found on the show.
So I believe that businesses should probably keep their political
ideology to themselves when it comes to public forms. Really,

(02:14:06):
I mean, obviously you can believe what you want, but
I think when it comes to public forums, you can
be in pretty big trouble with a big segment of
your audience. One thing I also one thing I also
thought that was strange are how celebrities entertainers believe that

(02:14:30):
somehow we care about who they're going to vote for.
I really, why is that? I don't know why. I mean,
why do they feel that they have some special anointing
to tell us about political views? Because they do. I
mean almost every day I get emails from celebrities for

(02:14:52):
the Harris campaign talking about how they are voting for
Camel and why we should stay away from Trump. It's
amazing to me. Now listen as always. Oh, by the way,
speaking of that, a man was arrested outside of a
campaign rally. This was in southern California with multiple guns

(02:15:16):
that were illegally in his possession, with multiple rounds of ammunition.
This was done. This was done the other day, right
before a Trump rally, and the Riverside County Sheriff says
deputies probably prevented another assassination attempt. Speaking of which, that

(02:15:38):
was Saturday, October twelfth, at five o'clock basically California time.
That was just the other day. Okay. Another thing I
want to mention is that we have a survey that
was taken of television providers other than over the air antennas, right,

(02:16:05):
and do you know that the number one TV provider,
this is what's amazing to me, was YouTube TV. I
have YouTube TV, by the way, that gets you local channels,
that get you network TV that gets you everything you need.
Number two was Hulu Live. Now. I like Hulu Live.
It's not a bad service, but YouTube TV is cheaper.

(02:16:29):
And by the way, by a long shot, YouTube TV
number one, Hulu number two Sling. I did not know
Sling offered a TV service for general TV now. By
the way, just so you know, this is at the
expense of cable. More and more people are disconnecting cable,
and the only thing cable companies are doing, or one

(02:16:52):
of the major things they're doing right now, is simply
providing the pipe, but no longer the programming. Well, Comcast
still does them. I don't really know how long that's
going to go on, because really, I think what Comcast
should do, if they're smart, is convert to a system
like this, is actually convert to like a Hulu or
a YouTube TV and become a streaming service for the

(02:17:17):
locals and for TV providers. Why bother trying to do
that old fashioned model of delivering programming at specific times
over cable. I mean, who the hell is going to
make appointment TV anymore? And after Sling TV Fubo, never
heard of them, and last which I knew would be

(02:17:40):
direct TV stream. They're terrible. Anyway, I'm Tom Martino. Thanks
for joining us. I want to tell you to please
tune in tomorrow. Don't forget our YouTube channel, Troubleshooter Network
if you want to listen to anything that's been going on.
And three zero three Martina