The Troubleshooter 10-17-24

Episode Transcript

Speaker 1 (00:05):
Ripped up needed by so you don't have.

Speaker 2 (00:12):
Come running.

Speaker 1 (00:13):
Just as fast as we can.

Speaker 3 (00:16):
Shooter's gonna help come.

Speaker 1 (00:19):
Man six is the Troubleshooter Show. No Tom Martino, Hey
Tom Martino here, Welcome to the show. Three oh three
seven one three talk three oh three seven one three
eight two five five. Here to help you solve problems,
answer questions, take in place, make your life a little easier.
And if you're streaming, I will get a picture up

(00:40):
of the studio and Mark and Gang in a minute here.
So what's going on in your life? And how can
I help you? That's what I ask each and every day.
And I want to I want to put our number
up because I want you to know you can call
three oh three Martino at any time three oh three
six two seven eight four sixty six and we'll attempt
to help you in everything we do. This hour brought
to you by I just can't wait to tell you

(01:01):
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(01:46):
any solar questions you have. And I'm going to go
right to the phones. Your phones take priority, and then
I'm going to unload on you some stuff that I
think you will find fascinating. It's it's science and the
science of making money. The science, not the theories, not

(02:08):
the philosophies, the science. Bill, welcome your first up. What's
going on? Bill?

Speaker 4 (02:15):
Hey there, Tom, I just appreciate you getting back to
me so quick on the email I had contacted you
regarding regarding the testimony who had for the tops.

Speaker 1 (02:25):
Yes, sir, I always answer emails and texts if I can,
I try to answer all them. What's going on with you?

Speaker 4 (02:33):
Well, again, I just found you on YouTube there with
your testimony who has Yes, sir, and I was just
looking to finnel up to see how you're doing this time.
It's been over years since you had to assume.

Speaker 1 (02:43):
Correct, Yes, sir, and I had a follow up image
and CT and all of that and X rays and
it's absolutely perfectly seated and zero pain and movement. That's it.
And and of course because it's a titanium implant in
my back, there is no way it can ever ever

(03:06):
fuse or get arthritic or grow arthritis or any you know,
or you know or bone spurs. This is what I meant,
So I can't develop arthritis there. And is there anything
specific you wanted to know about that?

Speaker 4 (03:23):
Well, it's just amount of been on the fence. My
father had the issue over all the years. He never
had any kind of surgery. He passed away like twelve
years ago at age eighty two. But he was always
in the same kind of issue problem with back, and
more and more so the back than the leg. But
for me, and I think your testimonials said you were
having more lake problems compared to back problems.

Speaker 1 (03:43):
Correct, Well, I was having a lot of back problems,
and Mark and sues can tell you that, oh I
can attest to that, Oh my god, the back pain.
But later on it went down the leg to where
I swear to God, sometimes I'd lock up and couldn't move.
I was in so much pain. I mean, if you
had to give some negatives about it, what would it be?

(04:04):
Negatives about what?

Speaker 5 (04:05):
Mark?

Speaker 1 (04:06):
About the surgery, anything at all? My no, you know,
you know they say they're pros and cons of everything.
I can't think of anything. I mean, I mean, I
just can't. I you know, it's surgery. It's major surgery, right,
I mean, so you know surgery is surgery.

Speaker 6 (04:23):
But yeah, but if you recall, Man, you were bounced
back within a week.

Speaker 1 (04:27):
Yeah, I was walking around that night, out of the
hospital the next day. And You're right, Mark, You're right.

Speaker 6 (04:32):
I'd be curious how to leave this feeling, because right
around the same time he had fusion, right, And I.

Speaker 1 (04:38):
Love to leave, but I'm gonna tell you this, and
he'll admit it. He was laid up for a long
time after surgery, and and and he was and you know,
I'm not saying that that that fusion won't take away
pain it does immediately because it fuses you. It doesn't
allow you to move that area and it and it
frees up and they try to free up the nerve

(04:58):
and then fuse it. Of course I had a care
pay for the tops. Yeah, it did for me, and
most insurance will because it's FDA approved. So Bill, I
don't have any pros and consent.

Speaker 6 (05:11):
I mean, wait, wait, wait, I'm sorry to interrupt, but
I just thought of a con you told me, but
it didn't relate to you.

Speaker 1 (05:17):
What is what can only do one? You can't do messicable?
That's right, that's right. If you have multiple levels right now,
right now, they can do them, but they're not approved.
They're not FDA approved. They're experimenting on multiple levels. And
there are certain parts of the back they don't do.
They do lower and they and admit I don't think
they do neck area yet. They don't have the smaller

(05:37):
ones developed for the neck.

Speaker 7 (05:40):
Right right now.

Speaker 4 (05:42):
Like I said, I'm pretty much leaning into it now
because this last month that's really hit me up bad.

Speaker 3 (05:46):
I had.

Speaker 4 (05:47):
I won't get onto all the details that I did
to the due potential damage to make it aggravated, but
the last thing I did is stupid on the boat.
I was out fishing on the boat, sitting down, and
all I did was I turned around in.

Speaker 7 (05:59):
My to pick up my.

Speaker 1 (06:02):
Isn't that amazing? I swear to God one movement, one
movement can put you into the stratosphere. Do you know
that they say that eighty five percent of all men
will develop low back problems. Eighty five percent. Now, now,
Mark's not going to be one of those. He's just
he just was born that way. There are certain people

(06:24):
that have just a certain flexibility and physiology they just
never have pain. Deputy Dan was the same way, never
had to announce the pain. And I think he's around
my age. Here's another thing, Bill, I want to say,
even when they're in Mark. I wanted to say, even
where there are multiple levels of sublexations and compression, they

(06:45):
can use tops in this way. What they do is
they if you need a fusion because you have several layers,
they can do a fusion and then incorporate the tops
so you don't get the adjacent disk disease. Because that's
the problem with fusion is that it puts too much

(07:05):
pressure above and below the fusion. And I do believe
I do believe there is a way now to do
the fusion where it must be done because it's multiple.
And then on top and below the fusion, they use
the tops to keep the adjacent disease because that's what
goes that's where fusions go wrong. The fusion never goes wrong,

(07:27):
it's perfect, but above and below the fusion you have
failure usually. And what I heard was they were using
they were using this flexible artificial vertebra that I have.
They were using it above and below fusions. So listen.
The best thing for you to do, Bill is to
talk to a qualified surgeon who deals with these or
if you email Premium Spine, they're really good at getting

(07:49):
back to people.

Speaker 4 (07:51):
Oh and I have a consultation coming up next month
as the male clinic in Jacksonville.

Speaker 1 (07:56):
Do they do the TOPS procedure?

Speaker 5 (08:00):
Oh, yes, yes they do.

Speaker 4 (08:01):
They have one surgeon. Originally they said I was a
ten or twelve month wait to get on the waiting
list of something. But then I asked that my record's
transferred from Mayo to a different place that did it,
and within a day they called back and said, oh,
we can fit you in next month.

Speaker 1 (08:15):
Wow, that's great. I'm glad. You don't do much better
than Mayo, do you? As far as a reputation, Bill,
I wish you the best man you you Uh, let
me know how it goes.

Speaker 4 (08:27):
I appreciate it back.

Speaker 1 (08:29):
Thank you, thank you if you like, Here's what I said.
If you have the bone structure, that's the other thing.
You got to have the bone structure to accept the
implant above and below, and then you're done. Michelle has
a issue with the sale of a twenty ten Cadillac.
Now is this selling or buying? Did you buy this?

Speaker 5 (08:47):
Yes, we bought it.

Speaker 1 (08:48):
And what's going on with it?

Speaker 8 (08:52):
Well, when we took it for the test drive, the
check engine like came on, and so of course we
inquired about what was going on, and Sean, who is
I believe the owner of the business, had said that
it was just the sparkplugs and wires.

Speaker 1 (09:09):
And did you ever think about having it independently checked?

Speaker 8 (09:17):
I mean, unfortunately not until.

Speaker 1 (09:18):
After we were How many miles were how many afterwards
doesn't mean much. How many miles on it, I.

Speaker 8 (09:24):
Know one hundred and fifty something thousand.

Speaker 1 (09:29):
I believe, yeah, that you know you're getting it without
knowing the previous history. One hundred and fifty is going
to always spell problems. But I want to come back
to you. Hang on, I want to give you more time.
Three oh three seven one three talks seven one three
h U five five. Let's find out what's happening with
this escalated more right after this, go with a sure

(09:54):
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent unto your content. Time for an insurance
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too much your coverage at dozens of insurance companies find
out now three all three seven to seven to one. Help.
You'll think you're his only customer when you choose Frank

(10:16):
durand the real estate Man dot com to list your
home with Remax Alliance three three nine two zero sixteen
twenty two. Hi Tom Martino, you're a trouble shooter. Okay
those streaming I have the studio up and running for
all of us to enjoy the ugs back at the studio. Anyway,

(10:36):
we can all chip in for Christmas by mark another shirt?
Oh please anyway Michelle monkey shirt? Yeah, oh hey, don't
bring that up on a don't ruin my day. Please
don't ruin my sef. Sometimes he does have the ugliest shirts.

Speaker 3 (10:53):
But you wore a Beatles shirt one day?

Speaker 1 (10:55):
I did one day. I got it at Costco. That's
fighting my shirt. Today's New York. It's New York. It's
the Brooklyn Bridge. I think that's for Brooklyn Bridge.

Speaker 3 (11:04):
Did you buy it?

Speaker 9 (11:05):
Tom?

Speaker 1 (11:06):
What do you mean? Did I buy it? What the
hell is that? Oh?

Speaker 9 (11:08):
I can say if you believe this, I have a
bridge that I can tell you.

Speaker 1 (11:12):
Oh oh that, Oh that's a very clever doctor. And
mark that down broom boom, Mark he was clever anyway.
So I want to go and talk to Michelle about
her car, and Michelle, I want you to know this.
I promise you. I'm not just trying to deliver bad
news here. But usually when you have a used car
and you don't get it checked out. Now, a checking

(11:34):
out is not perfect, but it's something it can at
least alert you to problems. But let's get right to it,
because even though you didn't get it checked out, dealers
are not allowed to lie to you and not allowed
to cover things up. So let's analyze the deal first
and foremost, When did you buy this Michelle.

Speaker 8 (11:54):
At the beginning of September. And I do, I do
want to point out that this dealership is also an
automotive shop.

Speaker 1 (12:02):
And so what dealership is it? What dealership Harland Automotive?
And where is it.

Speaker 8 (12:10):
In wheat Ridge?

Speaker 1 (12:12):
Okay? Now I got the story. Twenty ten Cadillac Escalade,
hundred and fifty thousand miles September, Heartland, Harland Automotive in
wheat Ridge. And now tell your story. What happened you
drove off the lot? Tell me your story.

Speaker 8 (12:29):
Well, so the lead mechanic, who's been a mechanic for
twenty five years, also assured us that this car was
in good working condition and that those spark plugs and
wires would fix the problem.

Speaker 1 (12:42):
Now did they did they do that? Did they do
that in writing saying this is in great condition and
there's nothing wrong with those Did you get that in writing?

Speaker 10 (12:55):
Nod?

Speaker 1 (12:56):
Did you get in writing that it was as is?
Or do you have a warranty?

Speaker 5 (13:02):
Yes?

Speaker 1 (13:03):
But guess what do you have the warranty? Or is
it as is?

Speaker 5 (13:07):
As is?

Speaker 1 (13:08):
Okay? So as soon as he said he assured you,
he assured you of nothing because it said as is.
By the way, this is for other people listening when
people say they assured me, And how many times do
we hear those words I, or I specifically asked, or
I made it clear that or they assured me. None
of that actually works, But I want I like the

(13:32):
call because I want to remind people. So what happened then?
How long did you have the car before problems surfaced?

Speaker 8 (13:41):
The next day?

Speaker 1 (13:42):
What happened the next day?

Speaker 8 (13:44):
So the check engine light was still on, and so
we took it to O'Reilly to have the codes read,
and it said that it had a misfire and a
code with the catalytic converter as well as cylinder one
and four not operating properly. And so, because Sean had

(14:06):
told us that they would make sure that it passed emissions,
we called them and he and the mechanic were super
friendly and said, go ahead and bring it back in.
We'll make sure we take care of everything for you.

Speaker 1 (14:17):
Good.

Speaker 8 (14:17):
So we took it back and they had it for
a few days, and when we picked it up, everything
seemed fine. The check engine light was off. We drove
down to Colorado Springs to see my dad.

Speaker 1 (14:28):
Wait, wait, wait, did they also pass emissions for you?

Speaker 8 (14:33):
I hadn't taken it in yet.

Speaker 1 (14:35):
Well, hold on, you only had. I just got to
I want to warn you about all this stuff because
other people are listening. You had only three days to
get that checked. If it fails after the third day,
they're not responsible for it. So tell me what happened.

Speaker 8 (14:48):
Then, as soon as we got down to Colorado Springs,
stopped it the stop light off the highway and the
check engine light came back on.

Speaker 1 (14:57):
And so the day after you picked up up from
the dealer the same day, Oh my god, okay, what
happened then?

Speaker 8 (15:05):
Yes, so we instead of heading right to my dad,
we took it, you know, straight to O'Riley, had the
codes read same thing, and give them a call and
they're like, oh, well that's really strange, you know, go
ahead and bring it back up to us.

Speaker 1 (15:21):
And so.

Speaker 8 (15:23):
We were in the process of moving, and so as
soon as we got moved.

Speaker 5 (15:27):
We took it back up.

Speaker 1 (15:28):
Wait wait, wait, hold on, oh how long after that
engine light the time we get.

Speaker 8 (15:36):
A half ish?

Speaker 1 (15:39):
Okay, so what happened then?

Speaker 8 (15:42):
So we took it back up and they were I
don't want to use the word kind enough because it
wasn't very kind, but they gave us another vehicle off
their lot to have a loner, so we weren't without
a car for the whole time that they had it.
And the vehicle they gave us was in really terrible shape.

Speaker 1 (16:03):
Yeah, let's talk about the vehicle you bought. What did
they do with that?

Speaker 8 (16:08):
So this go around, when my husband spoke with their
lead mechanic, he said that the engine was trash after
he really got under it and looked at it.

Speaker 1 (16:19):
In Okay, so what are they going to do for you?

Speaker 8 (16:22):
Well, they happened to have another of the same six
point two liter engine, and so he said they were
going to go ahead and just pull it out of
the tahoe and do a full engine swap.

Speaker 1 (16:34):
Oh my god, Oh my god. What did you pay
for this escalade? What did you pay for this fourteen
year old escalade?

Speaker 3 (16:43):
Eleven?

Speaker 11 (16:43):
About eleven thousand dollars?

Speaker 1 (16:45):
Okay, eleven grand of Okay? Can you look that up,
d Yeah, just look that up on car I likecars
dot com. It was a twenty ten canac escalade hundred
and fifty thousand miles approximately, okay, going, yes, that sounds
like a lot of miles.

Speaker 2 (17:03):
Man.

Speaker 1 (17:06):
Well, for the years, it's not mark, but it is
it is a lot okay, So okay, dealer said, engine
was bad. I want to try to speed this up
a little. Did they swap the engine? Hello, Michelle, Yes,
I'm here.

Speaker 8 (17:21):
Sorry.

Speaker 1 (17:22):
Did they swap the engine?

Speaker 8 (17:24):
That's what they said they did. And upon looking at it,
it looks like there is some scratches on the engine bay.
The alternator is different, so it does appear that they did.
So okay again, as soon as my husband picked it
up drove it back down to Colorado Springs, the check
engine like came on again.

Speaker 1 (17:45):
So you know, this whole thing could be a stupid
gasoline cap. Do you understand that, like with.

Speaker 8 (17:52):
It being loose?

Speaker 1 (17:53):
Yep?

Speaker 8 (17:55):
Well, would the gas cap throw.

Speaker 1 (17:57):
All of those coats? Yeah? They well, it throws all
kinds of weird codes. How does it run? Yeah? How
does it run? Well?

Speaker 8 (18:05):
When she picked it up, he said, the whole drive
from Wheat Ridge back to our house in Colorado Springs,
it ran like a dream. And then as soon as
that check engine light came on at the lower speeds,
he said, it was starting to run sluggish again.

Speaker 1 (18:19):
Okay, so then what did the deal By the way,
did you ever get an emission sticker.

Speaker 8 (18:25):
Uh no, I hadn't been able to take it in yet.

Speaker 1 (18:29):
And by the way, when you do take it in
and it fails, it's on you now because it's been
beyond three days. So tell me what. Tell me what
the dealer did yet? Again?

Speaker 8 (18:41):
So when I spoke to him yesterday, they told me
that this was getting pretty ridiculous, and I said, I,
you know, I totally agreed, and that if they hadn't
promised me that they would make everything right on this vehicle.

Speaker 1 (18:57):
Yeah, but you can't prove that. You can't prove they
promised that. If they throw up their hands right now
and tell you to leave, you have nothing to go
on at this point. I hope What did they tell you?
I mean, I mean, I know you're talking like you
got some kind of promise, but try to prove that.

Speaker 8 (19:13):
I mean, I understand that. Like, please, don't get me wrong,
I really no.

Speaker 1 (19:17):
No, I'm not looking.

Speaker 7 (19:18):
No.

Speaker 1 (19:18):
I think you're right. I think you're right. I think
the problem is you don't have any of this where
we can go after them. So what did they say
they would do? Since they said it was getting ridiculous?
Did they say we're done with you? So?

Speaker 8 (19:34):
They told me that we could bring it back again,
but then they were worried about the amount of mileage
we were continuing to put on it because it from
our our driveway.

Speaker 1 (19:44):
To that Okay, so what was so therefore, what what
will the dealer do for you?

Speaker 8 (19:53):
They said that they would give us another vehicle.

Speaker 1 (19:56):
You mean they would exchange it or are they going
to try rate it and make you pay more? What
are they going to do?

Speaker 8 (20:03):
They did not specify. They just said, do you want
another vehicle?

Speaker 1 (20:07):
You need someone to help it, you need how many
miles did you put on this?

Speaker 8 (20:12):
I honestly, I don't know for sure, but I mean probably,
realistically at least a thousand, because we, like I said,
we were in the process of moving.

Speaker 1 (20:24):
I get it. Listen, Michelle, I feel bad for you this,
but this is a bad move. This was a bad
move buying a car with one hundred and fifty thousand
without having it checked out, and then not going if
you had taken it in Listen to this within the
three days to get that. Nope, nope, nope, nope. What

(20:45):
are you talking about? She's in the springs. Oh wait
a minute, Wait a minute, Wait a minute, Wait a minute. Oh,
you're not in an emissions control area, Michelle.

Speaker 8 (20:56):
I was when I bought it, and were they Paso County?

Speaker 1 (21:00):
Wait wait wait wait part.

Speaker 8 (21:01):
Of Alpaso County is emissions Okay.

Speaker 1 (21:04):
Then they sold it to you into an emissions area,
right they did?

Speaker 11 (21:09):
Correct?

Speaker 1 (21:09):
Yes, hold on, but you're not going to be You're
not going to be registering it now. I think where
it comes down to the registration, whether it's submission. That's right,
That's what I'm saying. So even though you were in
an emissions area, you're now registering it in a non
emissions area. Is that correct? Not?

Speaker 8 (21:30):
I mean only only the country part of Alpaalsa County
is emissions free.

Speaker 5 (21:35):
We're in the city, so you.

Speaker 1 (21:37):
Will be registering it in an emissions control area.

Speaker 5 (21:42):
Yes?

Speaker 1 (21:43):
Did they know that? Did they make out that address
on the transfer papers when they sold it to you? Yeah?
What address was on the bill of sale?

Speaker 12 (21:52):
Uh?

Speaker 1 (21:52):
It was at our old address in Englewood, is the
But and that's emission controlled as well, right early? Okay,
So no matter what, no matter what, they were selling
it into an emission controlled area. Correct. Okay, did you
get that three day voucher to have it emission tested?

Speaker 8 (22:13):
Is that something that they should have given to me at.

Speaker 1 (22:16):
The time of sale, or you can undo the sale
and get your money back.

Speaker 8 (22:21):
I don't believe so. I don't think they gave me.

Speaker 1 (22:23):
You do not have a three day voucher four emissions?

Speaker 5 (22:28):
I don't believe.

Speaker 1 (22:28):
So. Who wants to take this and call the dealer
right now before the end of the show, Call him
right now and say, listen, but you have to make
sure Michelle in your paperwork? Do you have them?

Speaker 2 (22:41):
Yep?

Speaker 8 (22:41):
I'm getting the paperwork right now, all right.

Speaker 1 (22:43):
I'm gonna I'm gonna put you on hold, hang on
three oh three seven one three talk seven one three
eight two five five. This could be good if they
didn't give it to her, because we can make we
can make an argument here that well, I.

Speaker 6 (22:58):
Bet it's on that paperwork somewhere that she got it
and signed for it.

Speaker 1 (23:01):
But I don't know. I haven't seen the paperwork.

Speaker 9 (23:04):
And Tom, isn't it It's pretty unusual for used car
dealer to do as much as they'd done for her.

Speaker 1 (23:09):
Now that's true too.

Speaker 9 (23:11):
I mean they've they've tried multiple times to help her
out and fix it.

Speaker 1 (23:14):
Yeah, and she bought it as isn't right.

Speaker 13 (23:18):
You mentioned what the diagnostic trouble codes are for.

Speaker 1 (23:22):
I think she said she did. Now here's what she said.
She said that it was the check engine light which
showed a misfire catalytic converter problem. Yeah, an improper function
of two cylinders? Was that before the engine replacement?

Speaker 14 (23:38):
Though?

Speaker 5 (23:39):
Yes?

Speaker 1 (23:39):
Yeah, okay, then that doesn't matter.

Speaker 13 (23:41):
Yeah, I was wondering about the replacement engine diagnostic trouble codes.

Speaker 1 (23:45):
Okay, let's get her up right now and ask her
that did they say what the engine code? What did
the codes throw after the engine replacement?

Speaker 3 (23:53):
Michelle, I will.

Speaker 8 (23:56):
Tell you right now. I've got it right here.

Speaker 1 (23:57):
Go ahead. That's all we want to know right now.
Now the second time, the.

Speaker 8 (24:02):
First one that, yeah, the one that got run yesterday
said catalyst system, low efficiency bank two cylinder one and
cylinder ford deactivation.

Speaker 1 (24:14):
It's it's the same thing as as before the engine.

Speaker 8 (24:17):
Swap, exactly the same.

Speaker 1 (24:20):
Yes, I don't get that.

Speaker 8 (24:24):
I don't either.

Speaker 1 (24:24):
All right, hold on, I got to take this break. Hey, Doc,
make some calls. I'm Tom Martino and Josh has a
comment on her. Coming back, I'm Tom Martino. Go with
a sure thing. Denver's best roofer Excel Roofing dot com.
You don't pay a cent until your content time for

(24:49):
an insurance checkup free, no obligation. Comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three oh three seven seven one. Hell,
you'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hi, Tom Martino, your troubleshooter three all

(25:18):
three seven one three talk three all three seven one
three eight two five five. So you looked up the
escalade deputy d What are you finding?

Speaker 13 (25:27):
Well, there are a couple of comps that are pretty close.
There are a couple of them. There's a two thousand
and nine in Cara Springs for ten thousand bucks with
him also high mileage one hundred eighty four thousand. There's
an seven with one hundred eighty two thousand on the
clock for ten thousand.

Speaker 1 (25:43):
Yeah, maybe she didn't pay too much. Yeah, I don't know.
Do they say on cars dot com great deal or
good deal? What do they say if they usually give
an indicator. Fair deal says good, the other one says fair,
which one said good? How many miles and how much.

Speaker 13 (25:57):
Good deal is considered?

Speaker 2 (25:59):
Nine?

Speaker 13 (26:01):
For an nine with one hundred and eighty four and
a half thousand miles.

Speaker 1 (26:05):
Well, yeah, that's way different. This one was older, right,
I think? Oh no, her says a ten. You're right.
So okay, so the price wasn't terrible. Now we've got
to figure out what the hell that dealer is doing.
And I guess bo, no, excuse me, Doc is calling them. Doc.
Did you call? Doc's working with it right now? Okay, yeah,

(26:25):
because we wanted to call during the show if we
could to get an update. Uh three oh three seven
one three talks seven one three eight two five five.
We have a lines you want to get through. I
do have some stuff I want to talk about within
the news, and uh, anyway, if you uh here, here's

(26:45):
what I wanted to talk about. And I wonder if
people notice this. There's a few things happening happening in journalism.
And again, I trust me when I tell you. I
know people think this is political when I talk about
anything to do with candidates or anything. But I'm talking
about news in general. But I am going to talk
a little bit about candidates, but or officials or the

(27:06):
types of reporting. This is something that's a fact, and
I personally me I was in I wrote for newspapers
and magazines full time. I went into radio and TV.
I had a hand in print journalism, in TV journalism,
in radio news, and then advocacy as a consumer advocate.

(27:27):
So I've seen it all. I've seen objective capital J
journalism reporting. I've been part of it. I was part
of advocacy reporting, where you're objective going into the story
and then form an opinion. That's advocacy. What I mean
by that is you go in listening to both sides

(27:47):
or three or four sides, and then you come up
with an opinion. That's advocacy. But back when I was
doing or not, I'm still doing it. When I was
doing advocacy back for newspapers and radio or TV, you
had to make it very very clear that you had
an opinion after going out and getting your objective facts

(28:07):
and realities. So if I thought someone was cheated, I'd
run after the guy with a microphone saying, you know,
this woman says you cheated her. We looked at it
looks like you took money blah blah blah, and then
you give them their say. Now, always I would try
to first make an appointment. I never chase people down
with a mic and camera ever without first giving them

(28:27):
the opportunity to meet with me. So because I believe
that when you met with people, you'd get a better
reflection of what they believed than if you chase them down.
People who chase down first and don't give you the
opportunity to sit down and meet those people are not
trying to get the best out of you. They're trying

(28:48):
to trap you, now, that's for sure. But just so
you know, back in the day when I was doing
this for TV and going after people, usually most credible
journalists would first ask can we get your statement, can
we interview you, can we meet? And if they said no,

(29:09):
they don't have to take no for an answer. They
would go and do it and track them down right,
and then they get the old confrontation video that everyone likes.
Here's what I've seen that change. And again, I think
I can speak from credibility in that I worked in
the industry for fifty years. I don't think there's many
people that are working in the industry, still working in

(29:31):
the industry after fifty years that saw all perspective from
print before there was before there was anything on the
internet at all, and then also the evolution into radio
and television and all of that. Here is the difference,
and by the way, it started just recently. When it

(29:51):
comes to print journalism, we used to be told, this
is really really telling. We used to be told in
print journalism that people's time was of the essence and
it was important to tell them the story. What were
when and how? In the first paragraph did you know that?

(30:13):
Why did we do that? We wrote in an inverted
We wrote in a pyramid style. It was called the pyramid.
What the pyramid did was gave all the specific up
at the point facts. So in the first paragraph you
get the gist of the entire story, and the second

(30:33):
paragraphs you get the main players, and then in the third,
fourth and subsequent paragraphs you would get all of the
details like a pyramid. Right, So what you would have
is a story that if someone wanted to read the
first paragraph would get the gist of the entire story.
It was because we respected people's time. Now journalism does

(30:58):
exactly the opposite, because It's no longer about imparting information.
It's about engagement. You want to keep people reading as
long as possible in order to get engagement time. So

(31:18):
they see associated ads and click words on the left
and right and up and down. They want you to read, read, read, read,
read before you get to the essence of the story.
In fact, you will find this so much in clickbait.
You ever see these pictures, you know, do this at night? Okay?

(31:42):
Or this what this star looks like now? And you
go there and you'll never even read about that star
until fifteen pages later. It is the worst, the worst
you can have in journalism and news break and all
of these people that publish online, they do it. They
break all the rules of journalism in order to get

(32:04):
you to engage. They don't give a damn about your time,
and they don't give a damn about impartying information quickly.
They simply want to engage you. We have more coming
right up, and we can discuss this or more, but
I'll take your phone calls right after this. Go with
a sure thing Denver's best roofer Excel roofing dot com.

(32:27):
You don't pay a cent until you're content. Time for
an insurance checkup free, no obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens of insurance
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to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com

(32:48):
to list your home with Remax Alliance three all three
nine two zero, sixteen twenty.

Speaker 15 (32:53):
Two rift of what you needed, so you don't happen,
come running just as as we can.

Speaker 3 (33:09):
Shooter's gonna help.

Speaker 16 (33:11):
Come Man six is the Troubleshooter Show. No Tom Martinez.

Speaker 1 (33:18):
Hey, welcome to the show. Three oh three seven one
three talk seven one three eight two five five. Here
to help you solve problems, answer questions, take complaints, make
your life just a little easier. Whatever's on your mind.
Give us a call. We'd love to solve your problems.
Patrick wants to talk about small claims court and uh, Patrick,

(33:38):
why don't you go ahead and talk about small claims courre.
I'll bring up Mark in the gang. Go ahead, sir,
what is happening?

Speaker 5 (33:48):
Well, you know, just because I listened to the show,
a lot Mark has done, you know, small tankport, Yeah,
and basically I had a business last year not paying
me for services that I did. Where I filed, you know,
with Fall Tames clerks, but I paid the sheriff to
serve them. No one told me that I had to

(34:09):
I had to file I guess that service within fifteen
days of my court date.

Speaker 1 (34:16):
So talk to him about are you talking about you
serve the person and then you did not file the
actual lawsuit?

Speaker 5 (34:28):
Well, what it was is that I paid the sheriff
to serve them, but no one told me that I
had to file its fifteen days before my court date.

Speaker 6 (34:38):
Mark, what is he talking about? Well, I guess something
like maybe Denver does that. I don't think Douglas County does.
So I guess it's wherever you're filing it. Where were
you filing it Bolder?

Speaker 1 (34:49):
Yeah, I don't know about Boulder. I've never filed one
up there. So Mark, what is he talking about?

Speaker 14 (34:54):
That?

Speaker 1 (34:55):
The return of service.

Speaker 6 (34:56):
Denver before the court date or before for I'm trying
to think if they have mediation, before either mediation or
the coordinate, you got to prove that you served them
and you basically.

Speaker 1 (35:08):
Oh okay, yeah, but that's not everywhere.

Speaker 6 (35:10):
I don't want people to think you got to do
that everywhere generally like Douglas County or even a rapa ho.
What you would do is you would show up to
the mediation or you would show up and then you
would give it to him. Then, so what happened. You
can just refile. You can just do it all over again.

Speaker 1 (35:29):
Yeah, I know.

Speaker 5 (35:30):
But then we have to wait till April. Now, and
like my date is five days from now.

Speaker 1 (35:35):
Well, you're not going to be able to go without
proof that you served.

Speaker 5 (35:39):
But I have to because the I had it. I
mean they served them. I had it. I think they
went there and served them. I had the whole thing.

Speaker 1 (35:47):
So Mark, if he just shows up, if he just
shows up, will that case be heard with his.

Speaker 6 (35:51):
I've never I've never been to Bolder and done one
in Bolder ever.

Speaker 1 (35:55):
Now, well, listen, since it's already scheduled, Patrick, I guess
it's not going to hurt it anything. If you went there,
huh they canceled it? Oh they did, Well, then that's
your answer right there. Did you acquire it? Yeah, so
just refile it.

Speaker 5 (36:10):
Well, here's here's the thing. What I'm asking is is
I think I'm just going to start slapping leans and
all the properties I worked on to put fuel to
the fire and make these people really, let me ask you.

Speaker 1 (36:22):
That's what I was going to ask you, the underlying problem.
Explain it to us.

Speaker 6 (36:25):
Well, when's the last time you worked on the property
that you want to lean?

Speaker 5 (36:30):
It was last ball I did.

Speaker 1 (36:31):
Then you're too late. You're too late. Huh, you're too late.
You're too late. You're late. You have to put a
lien on it within four months or one hundred I
think it's one hundred and twenty days of.

Speaker 6 (36:46):
The last time on the job. Yeah, or when things
were delivered as ninety days.

Speaker 5 (36:53):
Well, I flapped the lean on one property, all right,
when that's before the four months?

Speaker 1 (36:58):
Okay, Yeah, that's okay. Yeah, pay's on with the wage. Now.
A commission be applicable in this case, not with an
independent contract. You like him? I mean, I don't know.
I'm trying to ask him. Tell me what happened, tell
us the circumstance, the story, tell us what's going on.

Speaker 5 (37:12):
Okay, this is what happened. I worked on one property
in Boulder for this company, and they came to me
in the last fall and said, hey, our guy that
does our sprinkler blowouts in Denver failed just disappeared. Can
you pick these up? I'm like, cool, I picked up
thirty of them and I get them, and then they
never paid me.

Speaker 1 (37:32):
I think I remember this original call. Yeah, you did
call us before Patrick, you worked, You worked on thirty properties. Yeah,
and you didn't get paid for any of them.

Speaker 5 (37:44):
Nope.

Speaker 2 (37:45):
Why I don't know.

Speaker 5 (37:48):
Well, okay, here's the problem. One problem was is that
we didn't get the two of them before it throws
and they broke. But they didn't schedule it with me.
I didn't even know.

Speaker 1 (38:00):
Well, are they blaming you for that?

Speaker 5 (38:01):
Yea?

Speaker 1 (38:01):
That I mean? Is that what they're saying? Yes?

Speaker 5 (38:04):
And then there's two properties that didn't have sprinklers that
we actually went to you, but we didn't how would
we know, Like they didn't tell us there was no sprinklers.
They're like, you filled us for two properties that didn't
have sprinklers. But I'm like, yeah, well we drove there
and if.

Speaker 1 (38:18):
Yeah, that's a little weird to charge them the same amount.

Speaker 5 (38:23):
Well I had to because I could have gone to
another property.

Speaker 6 (38:26):
Well, you should know what you should have done is
you should have filed leans on all those properties. Back
then or within within the allotted time of one hundred
and twenty days from when you left there and you didn't.

Speaker 1 (38:36):
Yeah, you're going to be screwed on this.

Speaker 5 (38:38):
Well that's because they were trying to work with me.
But here's the thing. They just changed names and companies
they I mean, I'm pretty sure they have to pay
their debts.

Speaker 1 (38:49):
They can hold on, well, hold on when you dissolve.
What you're talking about is if you dissolve a company,
you have to make an affidavit. You have to say
you have to have everything paid off. That's right.

Speaker 6 (39:00):
Yeah, but he's still going to have to bring an
action against him. I mean, it's not like it's not
like a lot of these companies do that.

Speaker 1 (39:07):
They switch names all the time, right, that's right.

Speaker 6 (39:11):
You're going to have to prove in court that they
did it fraudulently. I mean, you're so all you're doing
is circling back to the same thing.

Speaker 1 (39:19):
Yep, that's right.

Speaker 5 (39:22):
I'm just trying to figure out how not to get
screwed on this.

Speaker 6 (39:26):
It's five grand, turn around and see them again and
then make sure they get the service. I mean, I
don't know why you have to wait till April that
I didn't know. That must once again be a Boulder
County thing. I don't know.

Speaker 1 (39:37):
Well, no, he has to wait because they probably don't have.

Speaker 5 (39:40):
An opening, right I serve him in May? I had
to wait till October. Now wait till April.

Speaker 1 (39:47):
That's so long. Well those are the breaks, man, But
you got to do it.

Speaker 5 (39:53):
Well, I'm gonna do it.

Speaker 1 (39:55):
I mean that they have no right now to pay you.

Speaker 6 (39:57):
The easiest would have been if you leaned them to
to begin with in the allotted time.

Speaker 1 (40:01):
But it's just too far back.

Speaker 5 (40:03):
Man. Well, like I said, I got one property lean.

Speaker 6 (40:07):
So I'm shock they haven't said anything. Was it just
a homeowner out of curiosity?

Speaker 1 (40:13):
No? No, No, he's thirty properties mark thirty properties.

Speaker 6 (40:16):
No I'm saying he said he's got a lean on one.
What property is it on?

Speaker 5 (40:21):
It's on an apartment building in Boulder.

Speaker 1 (40:23):
Okay.

Speaker 5 (40:23):
I know the owner. She hired me first, and then
she had a property management company start working. That's who
I started working with. But I know the owner, and
I slapped a lean on her thinking that she might
call them and say, what the hell is going on?

Speaker 6 (40:36):
And you're not talking just a ten day notice? You
went through it and actually put a lien on the
property and filed the lean.

Speaker 2 (40:43):
Correct.

Speaker 1 (40:43):
Okay, how many days do you have left to take
them to court and win?

Speaker 5 (40:48):
Hmmm, well, now I'm going to go look at the lean.
I didn't think I thought I was going to court
in five days for media mark.

Speaker 1 (40:55):
How long do you have to perfect a lean? Six months?

Speaker 6 (40:57):
I think it's six months from the day and if
you don't perfect it then they can basically get it
off there.

Speaker 1 (41:03):
That's six months from the time you file it, right, Yeah,
so Patrick, you know we have stuff. Man, do you
have proof that they retained you?

Speaker 5 (41:16):
Yes? Good, a emails, I have scheduling, all everything. Good,
it's all my system. They can't not How.

Speaker 1 (41:25):
Much do they owe you?

Speaker 5 (41:25):
My brother had lost of it, he met most of
the owners.

Speaker 1 (41:29):
How much do they owe you? How much do they
owe you?

Speaker 5 (41:32):
Well, they'll be thirty five, but I've slapped them with
late bees. It's now it's to six grand because I've
put on interests and lakebies because.

Speaker 1 (41:42):
You know it's well, that doesn't I mean in small claims.
I mean generally that's not going to work. I think
they allow you eight percent or whatever it is now.

Speaker 5 (41:51):
Yeah, this man, well, now I got to redo it. Anyways,
it doesn't matter. But yeah, now that I've heard this
on a different note that you guys remember when I
came there. I'm a professional snowboarder.

Speaker 1 (42:03):
Yeah, I do remember that was years ago, all right,
I don't yeah.

Speaker 5 (42:08):
Yes, okay, that's fine.

Speaker 16 (42:09):
Man.

Speaker 1 (42:11):
No, I'm not you you were stoned. I'm just kidding.
I'm just kidding, Patrick, i'd I know.

Speaker 5 (42:20):
I just got done doing a movie. It's called Heavenly
wickednessh It's gonna get on Netflix, and so everybody should
check it out.

Speaker 1 (42:28):
No fooling, it's are you the star?

Speaker 4 (42:32):
No?

Speaker 5 (42:32):
I did stunt work, and then I did some no no, no, no,
no no. Did the bigger stars than me, like Michael
boushinis in it.

Speaker 1 (42:39):
What's it called Heavenly What? Wait a minute, Eric Roberts
is in it, right.

Speaker 5 (42:43):
Mm hmm yeah.

Speaker 1 (42:46):
And and so do you do the double work? Basically
the stunt work.

Speaker 5 (42:51):
I did the stunt work for the lead actor, and
so I ran around in a night suit, a real
night suit. It was like eight pounds for eight hours,
wielding a sword, pretending I was playing a dragon on
a snowboard. No, no, no, No, that's nothing to do
with snowboarding.

Speaker 1 (43:12):
Okay. I thought I had to do with snowboarding. Okay,
So how did you get involved in stunt work?

Speaker 5 (43:22):
Because my friend who I lived with in Vail all
year is a director and he wrote it and this
is his film, and that's how I got into it
because I told him i'd help him. You know, I
thought I was just going to move like, you know,
equipment around or cameras. And then I show up and
he's like, well, you're gonna be the stunt guy. Okay.

Speaker 1 (43:41):
Yeah.

Speaker 5 (43:42):
And then and then this took a month and then
a couple of days later, it's like three in the
morning and he comes up to me and he's like, well,
you're gonna be a drug dealer?

Speaker 3 (43:52):
Patrick?

Speaker 13 (43:53):
Does that pay pretty well?

Speaker 1 (43:54):
Does it pay pretty well? Patrick?

Speaker 13 (43:57):
Not the drug dealing, but the stuntman work.

Speaker 5 (44:00):
I'd ever know. There wasn't any drugs where'd they?

Speaker 1 (44:03):
No? No, did, But did the stunt work pay well?

Speaker 5 (44:07):
It will?

Speaker 1 (44:08):
What does that mean? It will?

Speaker 9 (44:11):
Oh?

Speaker 5 (44:11):
Okay, I'm well this well. Basically the movie costs seven
hundred and fifty thousand dollars to do. There's an evelop
for two point seventy five million. So once it gets
sold in Netflix, well then boom, oh, so.

Speaker 13 (44:25):
You haven't been paid for it.

Speaker 5 (44:28):
No. I paid for it because I wanted to help him.

Speaker 1 (44:32):
So what he's saying is he's saying he's going to
get paid once they sell the project. He did it
on the come, I get it, Okay, Hey, Patrick, that's
pretty cool. Where was it shot, Patrick?

Speaker 5 (44:44):
It was in Ohio and ash Ascibus, so outside of Cleveland,
and it was in his hometown. It was a really
cool hometown too, so he he basically shot this movie
in his hometown on sites that were only about five
minutes away to save money. And it's I mean, it's
saved a lot of money on making this movie because

(45:05):
it should have been way more.

Speaker 1 (45:07):
Well yeah, I mean that's like crazy more.

Speaker 5 (45:10):
But oh yeah.

Speaker 1 (45:13):
Now if you see me, if you see me, is
you see me related to the real famous you see me?

Speaker 5 (45:20):
Yes, that's brother.

Speaker 1 (45:21):
They look like brothers. But the other, the other you
see me is the one that's like he's a major star.

Speaker 5 (45:27):
I forget and yeah, Fargo and then you know pulp Fiction.
He was actually supposed to be in the movie, but
he was on Dancing with the Stars at the time
and so his brother, the guy's brother.

Speaker 1 (45:41):
Oh cool, I didn't know he had a brother anyway,
very very interesting. If you ever need someone to do
a stunt double for a big mouth, Mark's available at
any time, at any time, anyway, Thanks a lot, man,
I hope, uh you get paid three all three seven

(46:01):
one three talks seven one three eight two five five.
Can you put a lien on a film if they
don't pay them? That's what I want to know. We
have more coming right up on the Troubleshooter Show. I
got to tell you about this though. This is really important.
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(47:08):
Hi Tom Martino, your troubleshooter. Three O three seven one
three talks seven to one three eight two five five
people thank you for being here. And Frank Durin the
real estate Man. Remember, we'll do market valuations for your home.
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(47:28):
three nine two zero sixteen twenty two. Francdrein the real
Estate Man dot com. I have a few texts here
I want to get through. One said Tom. I'm glad
you talked about journalism. I thought I was getting old
and losing my ability to concentrate on articles. It's good
to know that it's my allergy to clickbait. I'm telling you.

(47:50):
Have you noticed that has anyone noticed that that when
you read it, they don't get to the point of
the story. I mean, it's very disturbing. Now here's another
trend in journalism. I want to mention. That's where they
used to say this. Okay, listen to this.

Speaker 2 (48:07):
Back.

Speaker 1 (48:08):
Let's just say that the current events were happening back
when I was doing some radio and TV journalism. The journalism,
not the advocacy or the newspaper reporting. And I mean
not even probably ten years ago, twelve years ago even
not even like that far back. What they would say

(48:29):
is something like this, President Trump claims once against claims
that he was blah blah blah, or that illegal aliens
and Aurora are attacking or eating dogs and cats or
taking over apartment houses. Let's just say that, all right,

(48:52):
that's what they would say. President Trump or the Trump
campaign claims that there are more reports of apartment houses
being taken over in Aurora. Okay, they would say that,
and and that's the way it's done properly. Mark, What
would they say today if they were doing that? What
would they say?

Speaker 6 (49:10):
It depends who it is, but basically they'd say President
Trump's a liar.

Speaker 1 (49:14):
They mark, you're not. Here's what they say. The Trump
campaign or President Trump once again falsely claimed it's truth,
falsely claim it's like bike. Apartment houses in Aurora are
being taken over falsely claims. Just found out. Nobody in
journalism now, even in journalism, if you believe that, even

(49:37):
if you did when I was a reporter, if I
ever said ever President Trump or this person of that
person falsely claims, they'd say, wait a minute, what do
you mean falsely? And well, we know it's a lie.
And here's what they say. No, you don't determine if
it's a lie. You simply report what they're saying. Let

(49:57):
people make their own decision. But no, it doesn't happen
that way. Now you might think what's wrong with that?
You know, it's our responsibility. Just like they said the
false laptop reports, they used to say falsely claimed or
falsely claimed the lab leaks.

Speaker 6 (50:15):
And fifteen FBI signed on to a letter saying this
is Russian misinformation.

Speaker 1 (50:21):
That was I think no, no mark it mayers the
election mark. There wouldn't be anything wrong with them saying,
according to the FBI, or according to sources, fifteen FBI
agents and others signed on saying it was Russian disinformation,
there's nothing wrong with reporting that. But to say this
the Trump campaign or or whatever is falsely is falsely clanmly.

(50:45):
I disagree. There's a lot being wrong.

Speaker 6 (50:48):
There's a lot to be said about being wrong about
saying that boy, that took a lot.

Speaker 1 (50:52):
But Mark, I don't know what you mean. Well, you
can't think I knew what I mean either. I just
hit a Mark. What I'm saying is the administration.

Speaker 6 (50:59):
Well, actually, at the point, at that point in time,
the bidens in the DOJ and the Obama people that
are still in the FBI and DOJ, we're telling Zuckerberg
and everybody else not to believe anything they're reading. They're
the ones that came up with it. But they didn't
put any of that in the stories.

Speaker 1 (51:20):
No. But Mark, here's what I'm saying. If the story was,
if please were just listen to what I'm saying. If
the story is according to our sources, or according to
the White House, or according to this or according to that,
the Hunter Biden laptop story is Russian disinformation. In fact,

(51:41):
they claim twenty FBI agents have signed a letter to
that effect. That is a report.

Speaker 6 (51:48):
If they say the report coming from my point is
I understand it's a report, but it's coming from the
Obama people.

Speaker 1 (51:56):
Mark, I said, There is nothing wrong with reporting that
they had sources, even if they don't reveal them, or
if they say the Obama campaign or from the Biden messay,
there's nothing wrong with reporting that. Where it becomes a
violation of objective journalism is where they say the Trump

(52:18):
campaign wrongly denies it is Russian disinformation, or they they
are they are promoting the laptop as genuine when it
is disinformation, or they say they incorrectly call it. You know,

(52:39):
they in their headlines they wesakely didn't report on it.

Speaker 6 (52:42):
They said it was disinformation, and if you put anything
on it on your Facebook or anywhere else, you were blocked,
and it was wrong.

Speaker 1 (52:50):
That's a whole different story blocking stories. Not reporting things
I wasn't talking about. That's a whole different area of journalism.
That's wrong because not reporting things is just as bad
as reporting them inaccurately. So you're right, there are ways
that people slant the news by not reporting things or
by ignoring them. And you've brought that out before, and

(53:11):
it's correct. When I said, do you think the election
was stolen? He says, well, not in the way people
might think. I don't think they were burning ballots or
doing that possibly, but they were slanting the news. And
by the way, don't you think that Google or bing
or other people slant the algorithms when you search for things.

Speaker 6 (53:31):
Oh, they prove it time after time they do, of
course they do. Yeah, absolutely, what was ai? Was it
Google or was it Microsoft? That it would answer good
things about Biden at the time, but nothing good about Trump.

Speaker 1 (53:44):
I did the experiment absolutely positively. Or they would say
we don't comment on politics, and then you ask about
Kamala Harris and they say all the glowing things she's
ever done, It's just amazing to me. But here's the point.
When you have an anchorman, or you have people like
locally you have Kyle Clark, he loves saying incorrectly or

(54:07):
promoted the lie or I'm not quoting him, but things
like that they deny in news loves talking about once again,
you know, once again inaccurately reported or falsely reported or
falsely claims. You know, who is it for them to
say it is true or false. They're supposed to be

(54:27):
a conduit, and this conduit is supposed to report what
they're hearing. Now, obviously, there are times if you have
a guy saying Hey, you know, we found life on
the moon. You don't have to say. You don't have
to say this man falsely claims he found life on
the moon. You don't have to say. All you have

(54:49):
to say is this man is claiming, you know, he
found life on Mars or life on the moon, and
we have no scientists to back it up. I mean,
you can then go beyond. But why do journalism Why
do journalists now feel they have a right to give
opinions within headlines and stories. I'm not talking about talk
shows like Hannity. I'm not talking about the view they

(55:12):
never try. In fact, the name of it's the view
they don't purport to be objective. Where the sin comes in,
I feel, is where they don't tell you that they're
not being objective. They give the illusion that they are
news reporters, and they are not. We no longer have

(55:34):
news reporters. We have view reporters. It's the local views.
It's deny in Views. It's not nine News, it's deny
in Views. That's what they have right now. And it
sucks because you're watching a news program thinking I'm hearing
the truth. Nothing could be further from the truth. By

(55:57):
the way, I have another text here. Dan McKenzie is
a guy on the other day, our state planning attorney,
and yes he was the one talking about LLCs to
hold properties. It's mackenzie Law. You can find them on
the referralst Dan McKenzie. Okay, we have more coming right
up on the Troubleshooter Show. One Clear Chrice Garage Doors.
We'll do all of your garage door needs with uh

(56:18):
what and if you need emergency service twenty four to
seven and all of their prices are on their website.
One Clear Choice Doors dot Com. Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance

(56:43):
check up free no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out Now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the Real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martino, your troubleshooter, Chris, Welcome

(57:11):
to the show. What's going on, Chris, Hey.

Speaker 11 (57:14):
I'd like to give a shout out to Steve the
painter guy.

Speaker 1 (57:19):
He's a great guy. That's star quality painting, by the way,
star quality painting. Steve the Painter, good guy.

Speaker 10 (57:28):
Yep, yep. I called him in within a day, for
day and a half, he.

Speaker 11 (57:33):
Was here, gave me a quote, got it booked, and
Milton and his crew were amazing.

Speaker 1 (57:39):
Yeah, we love him. And years and years and years
ago he came on the referral list. He's been a
dear friend. I use them all the time. Thank you,
Chris for letting us know we really believe in referrals
dot com for absolutely positively sure. Let's talk now to Drew. Drew.
Welcome to the show. What's going on?

Speaker 17 (57:57):
Drew?

Speaker 1 (57:59):
Yes, Hi, Hello Drew, how are you sir? What's happening? Well?

Speaker 18 (58:06):
Thank you for offering your help. I just wanted to
clarify one thing. I might run out of money earlier
than I saw it, because I forgot my mechanic told
me I need four new tires, and he said when
he puts them on, because the car has never been repaired,
that there might be some repairs. So I could run
out of funds at the end of the summer.

Speaker 1 (58:27):
Hey, Drew, let me ask you because really, honest to God,
I've been doing a lot of thinking of this and
trying to figure out how I'm going to word this this.
You know, revisor, go fund me and stuff, and I
really need to ask this because I know I need
to tell you this. I truly don't believe that you
will probably get many people who will donate to you.

Speaker 3 (58:51):
There.

Speaker 1 (58:51):
I went and looked through you through gofund me, and
there are so many people down on their luck and
no one's collecting money. They give to things like dogs
and cats and stuff like children who have been injured
or don't have health insurance and stuff like that. I'm
not trying to tell you. I'm not saying to you

(59:11):
you're not worthy, you shouldn't get help, and wouldn't it
be nice if people helped you. But Drew, if you
depend on GoFundMe, you're going to be homeless. You got
to be proactive and try to find some help somewhere else.
Can you get on social services?

Speaker 18 (59:29):
Well, my friends have given me phone numbers for social services.
All they will do if I find a chaper rent,
but that's difficult. To do in New Jersey. All the
social services will do is they will pay for the
security deposits. That's it.

Speaker 1 (59:48):
So no, no, no, no, no, no no. I'm talking
about regular social services for food stamps, Medicaid and maybe
even a PA. It's called social services. They used to
call it welfare. They do way more than pay for
a security deposit. You can also try for You could

(01:00:09):
do Section eight housing. Have you ever tried that?

Speaker 18 (01:00:12):
Yeah? They tell me the waiting list is at least
two years.

Speaker 1 (01:00:15):
And I am well, you're in the wrong area of
the country. You may have to move. With the money
that you have now. You may want to move to
an area where it's way cheaper to get a hotel
room and it's way cheaper to sustain yourself, and then
apply for social services in that new area where the
waiting list isn't ten miles long. Drew. I don't know

(01:00:36):
how to put this other than no one can do
this for you. You're going to have to be proactive or
you will end up homeless.

Speaker 3 (01:00:44):
Drew. Just remind me, are you unable to work?

Speaker 1 (01:00:47):
Yes? He is, he and he's almost eighty Drew. Another question, Okay,
you said you were a preacher did you were you
ever affiliated with a church.

Speaker 18 (01:01:01):
To answer your question, honestly, I believe in heavenly folgy.
I want that religion. Organized religion is not the way
to God.

Speaker 1 (01:01:12):
Okay, okay, good, good, Okay, that that's probably true. I hear, Drew.
Here's the deal. The only reason I asked that is
because many of the churches you know will will will
help their own and the charities and all. But Drew, listen,
and we don't need a long explanation. I I I
heard what you just said about that. So I don't
know what to do for you. I I just don't.

(01:01:34):
I mean, I know that I can. No matter who
helps you, it's going to be temporary at best.

Speaker 18 (01:01:40):
And yeah, that's why we're hoping we prevail in the
car accident case.

Speaker 1 (01:01:48):
I don't even you don't even know your attorney's last name?
Is that right?

Speaker 18 (01:01:52):
Oh? I gave it to I got Oh.

Speaker 1 (01:01:54):
I'm sorry, I'm sorry. I'm mixing you up with someone
else who did I ask to call his attorney and
get an update? Did you call?

Speaker 13 (01:02:02):
I never got in a single shred of information about
his attorney.

Speaker 1 (01:02:05):
I would love to get Gina, you didn't pass that
information on to Dmitri. We want to get Drew's hold
on Drew. We don't have a subjur We want his
name and number and I'll have depth Deputy d call. Look,
we want to try to help. I know we joke
about Drew always being in trouble, always having problems, but

(01:02:27):
over the years he's been faithful listening to me. We
talked years and years ago.

Speaker 3 (01:02:33):
Tom, I think you made the best suggestion.

Speaker 9 (01:02:36):
You know, New Jersey is one of the highest places
for cost of living and Drew's not working. There's no
reason why he can't move to a place where the
cost of living could be literally half what it is he.

Speaker 1 (01:02:49):
Has to do. He has no choice. This is survival.
People who don't take proactive pro action end up on
the street.

Speaker 3 (01:02:59):
To I got it cheaper.

Speaker 1 (01:03:01):
I got to take this break three oh three seven
one three talks seven one three, eight two five to five. Again,
I want to remind you about Wave eight Wealth Management,
the company I started. The seeds go back six years
when I started experimenting with the investing and I hire
professionals to do my portfolio only. I did a private
fund as well that became official a few years ago,

(01:03:23):
and then I did a registration for a full fledged
investment advisory firm, which I now have WAWM dot com.
Here's what I want to tell you. I pledge every
dime of my money that's investible investible is in this company.
And also I would never suggest anything I don't personally do,

(01:03:43):
and that we give individual attention and we are not
middlemen like ninety eight percent of financial advisors. I'm sorry
to say that, but that's just the truth. They take
your money, they talk to you, they shake your hand,
and they say that they're your advisor, but they don't
advise you. They're middlemen. They place you with broker dealers.
That's why when you ask them, hey, why did this
go up or why does that go down? They don't know.

(01:04:05):
They just don't know. And that's the sad truth about
the industry. I'm the founder of Wave eight, I'm a
client of Wave eight. I'm compensated through Wave eight when
we do make money. Right now, our concentration is on
a few dedicated clientele. We're not going to grow to
a giant firm ever. And I invite people who want
this kind of attention to join me at three oh

(01:04:27):
three seven seven to one. Help seven seven one four
three five seven. We got more coming up. Go with
a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:04:48):
an insurance checkup free, no obligation. In comparison, call Compass
Insurance Paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three all three nine
two zero sixteen twenty two. Hi Tom Martino, your troubleshooter

(01:05:13):
three oh three seven one three talks seven one three
to eight two five five or three oh three Martino
three oh three six two seven eight four sixty six
listen in a few minutes we have left in this hour.
I want to bring something up that I think is
a is a cool and fascinating discussion because someone someone
texted me and say, why are you different? Tom? I mean,
you know you have a lot of money advisories. You
talk about why why are you different? And I just

(01:05:35):
I want to I just want to talk about one
thing just one thing that went into our AI. It's
called the money index theory. Now, the money anxiety theory
is what we use money anxiety because we have tracked,
and many people smarter than me have tracked money anxiety

(01:05:57):
index to the return on stocks. First of all, what
most people do is invest on emotion. They shouldn't, but
they do, but they do. That's why a lot of
people make money is because they don't. You need advice

(01:06:23):
who you don't have?

Speaker 2 (01:06:26):
Come running just as fast as we can.

Speaker 15 (01:06:29):
Shooter's gonna help coming.

Speaker 1 (01:06:33):
This is the Troubleshooter Show. No Tom Martinez, welcome, Welcome,
my friends to the only and I mean that, the
only show of its kind. What do we do, I'll
tell you.

Speaker 6 (01:06:44):
We solve problems, answer questions, take complaints. Our goal is
to make your life a little better. You know, if
you do have a problem out there, maybe a bad
contractor maybe you're dealing with the hideous landlord. I think
you get the idea. We get directly involved. We've got
great people, great volunteers that work with us. We have
companies on the referral list that help you out. We

(01:07:04):
have attorneys on the referral list. Hell, we even got
good dentist on the referral list at referral list dot com.
But all of us together give our best effort to
help you solve your problem and get your money back
if you've been ripped off. And let's face it, there's
a lot of bad people out there now. There are
so many people out there that take money and do nothing.

(01:07:25):
It's absolutely amazing to me. And that is why this
show has been around over forty years. That's not going
to go around, actually forty five years. Just here in Denver.
It's easy to join in. You got any questions, you
need help, Maybe you just want to expose some scum
sucking pig. The number is easy, three oh three Martino.

(01:07:47):
Threes the number is easy, three oh three Martino, three
zero three Martino. Or during the show live you can
call sit three oh three seven one three eight, two
five five. Both will come right to us. And we
do have lines open right now. Guys, Do we have
any updates Deputy Doc on anything cooking right now?

Speaker 3 (01:08:07):
Well, Michelle called this morning about her Cadillac Escalade.

Speaker 6 (01:08:11):
Yeah, it was eleven thousand dollars. She bought it from
the dealership. Apparently they had to replace the engine a
few days after she bought it. Now it's back there, right,
and it's got the same problems.

Speaker 3 (01:08:23):
Well, I called.

Speaker 9 (01:08:23):
Earlier, but there's no answer on the phone. So I'm
thinking a used car dealer probably is not going to
be open at ten o'clock in the morning.

Speaker 1 (01:08:31):
So will I think they would be? They're probably just
not answering.

Speaker 9 (01:08:35):
Anyway, I'm gonna call them after the show when if
they're open, they're going to answer the phone.

Speaker 1 (01:08:39):
Okay, And then who do we get over here, Deputy Bo?
What are we working out?

Speaker 12 (01:08:46):
I'm working with a person by the name of Pat
who bought a Colorado truck from Mike Morony Chevrolet down
in Colorado Springs.

Speaker 1 (01:08:58):
We don't get a lot of complaints.

Speaker 3 (01:09:00):
You know.

Speaker 1 (01:09:00):
I looked.

Speaker 3 (01:09:01):
He actually had pretty good reviews.

Speaker 1 (01:09:03):
But what was this guy's complain? Was it new or used?

Speaker 3 (01:09:06):
It was a brand new truck.

Speaker 12 (01:09:08):
Yeah, but after a few weeks he noticed a paint
defect in the rocker panel.

Speaker 18 (01:09:13):
Oh.

Speaker 12 (01:09:13):
I think he remembered the war and he just asked
to see if they would fix it. The sales manager said,
send him to a collision center.

Speaker 1 (01:09:22):
So they negotiated and he took the cash.

Speaker 3 (01:09:26):
Yeah, they offered him.

Speaker 12 (01:09:27):
They offered him sixteen hundred dollars cash and then nine
hundred dollars for some sort of a seal coat.

Speaker 6 (01:09:32):
Was he good with that or did he really? Why
would anybody the rocker panel? You're not going to see that, right?

Speaker 12 (01:09:37):
He showed me pictures. I really couldn't really see the
defects at all.

Speaker 1 (01:09:41):
How much did they settle for? How much? Sixteen hundred
plus nine hundred that's pretty good. But the problem is
that he but but he pocketed it.

Speaker 12 (01:09:50):
No, he didn't get the money mark because the sales
manager Jimmy, who promised him this refunder cash no longer
works there.

Speaker 3 (01:09:59):
Of course all long, So.

Speaker 1 (01:10:01):
What are they saying now? Did the GM step in?

Speaker 12 (01:10:04):
The GM will not call the pat back.

Speaker 3 (01:10:07):
You won't call me back.

Speaker 12 (01:10:09):
So I'm at the point now of talking to Mike Moroney.
I've tried to call him, so I actually send him
a letter just to see if they would honor the original.

Speaker 1 (01:10:19):
Do you have the original deal in an email?

Speaker 12 (01:10:23):
I think unfortunately, But I think it was all done.

Speaker 1 (01:10:25):
Verbal, so he doesn't even have a way of proving it.

Speaker 6 (01:10:28):
He doesn't have any you or has he talked to
the salesman? That's no longer there that made the promises.

Speaker 3 (01:10:34):
That's a good point.

Speaker 12 (01:10:35):
I did ask him to see if they could find
out where Jimmy the sales manager, But the service department
did acknowledge this paint defect at the factory.

Speaker 6 (01:10:44):
Well, it should still be under warranty from the manufacturer.
Why is he even dealing with Mike Maroni anymore? Why
doesn't he bring it to another dealership that isn't putting
their head in the sand over a manufacturer's defect.

Speaker 1 (01:10:56):
I mean, if it's.

Speaker 6 (01:10:57):
Truly there, the only reason that scares me a little
is you said you saw the pictures.

Speaker 1 (01:11:01):
You can't even see it.

Speaker 6 (01:11:02):
Are we sure there's consumer Are we sure it's a
real issue.

Speaker 12 (01:11:06):
I believe it is, because he did deal with the
service department at Mike Maroney and they said it what
they did acknowledge according to him, According to Pat the caller,
what kind of vehicle is it? It's a two thy
twenty three Chevy Colorado paid sixty thousand dollars for it.

Speaker 6 (01:11:24):
Jesus, I wonder who he should bring that to. I
don't know if there's two Chevy dealers in the Spring.

Speaker 12 (01:11:29):
Mike Marony has two dealerships I'm going.

Speaker 3 (01:11:32):
To get Mike.

Speaker 1 (01:11:33):
Doesn't even matter about Mike Maroney.

Speaker 6 (01:11:34):
I'm saying maybe he should bring it to a completely
different Chevy dealership and see if they can just do
the warranty work.

Speaker 1 (01:11:41):
Maybe one that has their own collision center.

Speaker 12 (01:11:44):
That is a very good ish point, Mark. I will
call and mention that to him, because you're right, and
it is done at the factory, not at the dealership.

Speaker 1 (01:11:52):
Yeah, I mean we should be able to figure that out. Okay,
let's go. Let's hit the phone.

Speaker 6 (01:11:56):
Three oh three seven one three A two five five,
Well quick, I'll go to Ed after that. But it's
kind of weird. I'm twisted around. I'm sitting in a
different seat as a computer broke. Yeah, and the MIC's
on the opposite side. It's kind of freaking me out
over here. But do you have anything else?

Speaker 3 (01:12:14):
Champion Windows. I'm still working, Okay, hold on.

Speaker 6 (01:12:17):
I want to update everybody on them, because, in my opinion,
Champion Windows sucks. I have never seen so many complaints
on one company after they sold ever, ever, ever, ever,
have I ever seen that in twenty plus years? Hey, Ed,
what's going on with you?

Speaker 7 (01:12:38):
Ed?

Speaker 1 (01:12:40):
Oh?

Speaker 2 (01:12:40):
Yes, sorry, there was a static win No.

Speaker 1 (01:12:42):
No problem, man, I got you good. What's going on?

Speaker 2 (01:12:45):
So my wife and I are homeowners in a small
Spanish old subdivision. I'm up in unincorporated Boulder outside of
where the marshall Burn area was. Oh wow, adjacent to it.

Speaker 1 (01:12:55):
And were you guys affected?

Speaker 14 (01:12:58):
We say, in.

Speaker 2 (01:12:59):
Fought and stop three houses from us.

Speaker 1 (01:13:02):
Oh wow man, okay, So what's going on.

Speaker 2 (01:13:05):
Yeah, we got a couple of ditches, irrigation ditches that
come through, and they've got easements on our properties.

Speaker 5 (01:13:10):
And we've got.

Speaker 2 (01:13:11):
Seventeen homeowners that are currently affected, including ours, where the
ditch comes through our property, and they believe that they
have unfeathered access to our property to the ditches, and
we're not disputing their ability to clear and clean to
keep the ditches open for a waterflow.

Speaker 5 (01:13:29):
The problem comes.

Speaker 2 (01:13:30):
In is they have now notified us and they're coming
through and we've been trying to work with them and
taking out thirty year old trees, twenty thirty foot cottonwoods
and stuff, and they're just basically taking trees and bushes
and stuff that are adjacent to the property.

Speaker 6 (01:13:47):
Who actually owns this ditch? Is it like the water district?
Is it like storm water runoff.

Speaker 1 (01:13:52):
What is it?

Speaker 2 (01:13:53):
Each homeowner owns their perspective, amount of land where the
ditch passes through they have, and what they're saying an
unfeathered easement that they can control.

Speaker 1 (01:14:04):
Who has the easement in place?

Speaker 2 (01:14:08):
The ditch companies. So there is one called the Marshall Ditch,
got it? And there's another one, And I don't know
if the Bluckhand Ditch or my wife would know that
she's actually president.

Speaker 5 (01:14:17):
Of our association.

Speaker 2 (01:14:18):
And then there's a bigger homeowner grouping in our subdivision
that are not of our association of forty homes or something.
So I'm trying to find out. You know, to me,
there should be a limited amount of access that they
have to keep the ditch open, and not on the
fourteen foot adjacent pathways that they get because they can

(01:14:39):
access there's no dispute on that to keep their ditch clean.
But now they're going with it. They haven't done this
in thirty forty years. We've lived there twelve and there's
all these trees that are major trees and they've deemed
and this is by an independent contractor that says he
has the authority, and we have never been given a letter.

Speaker 6 (01:14:58):
What does he state the authorities from.

Speaker 2 (01:15:01):
That from the ditch company that they hire him as
an independent contractor to come through and arbitrarily determine what
trees and brush needs to come down. And he's out
there with big heavy construction equipment, a backco and then
a front end loader with a backc on it that's
a larger has a twenty foot kind of boom on
the back of it. And so they're just going to

(01:15:23):
town taking And again we're not disputing the brush that
may be on the banks of the ditches, Yeah, but
it's the heavy amount of trees that they are indiscriminately
going along and taking and cutting down, and they if
they were to damage property, we have no authority to
get a certificate of insurance to make sure they've got
liability because he deems that he can do whatever he

(01:15:45):
wants to do and the ditch company gives him that authority.

Speaker 1 (01:15:48):
Well, and so we work. Let me ask you a
few things, ed ye.

Speaker 6 (01:15:51):
First of all, have you looked at the Eastman itself,
how it's written just even just on your property, forget
about your neighbors for a minute. Yeah, And then what
does it say are they I mean, really everything is
going to come down to what they're allowed to do
in that easement. If you're telling me they're bringing in
huge equipment and running it, let's just say in your backyard,

(01:16:12):
part of your backyard that's not on the easement, that
would be a problem. If these trees have nothing to
do with the easement, that could be a problem. But
if everything is covered by that easement, I'm not quite
sure you have a leg to stand on here.

Speaker 1 (01:16:25):
So have you looked at that?

Speaker 2 (01:16:28):
That's my next step is to pursue that. This just
commenced on Monday, Tuesday, and I was.

Speaker 5 (01:16:32):
Out of town Monday, got it, and I.

Speaker 2 (01:16:34):
Think they started Tuesday afternoon, and so I've actually within
our property because they will just leave one hundred percent
of the debris that they create piled on the adjacent
banks and it's yours to deal with. They don't even
have they're not even compelled to remove the debris that
they that they you know, take down of trees or
brush or whatever. So I've been working with a trailer

(01:16:54):
that I had access to to each day getting the brush.

Speaker 1 (01:16:58):
So have you have you pulled your easement? So if
you looked at your deed.

Speaker 2 (01:17:02):
That's what that's what I'm in the process of doing now.
I just I was listening to your show and I thought, well,
I'll get in.

Speaker 6 (01:17:08):
That's cool, and I want to get I'm going to
actually bring up one of our real estate attorneys or
I'm going to try to have Kelly reach out to her,
because I've got some questions. But a lot of them
are going to come back to what's in that easement.
But I am curious when you say all the all
the trees they cut down, the shrubs, whatever it is,
where do they pile them? Is it on your property
or like behind the easement kind of paint a picture

(01:17:30):
of where it is.

Speaker 2 (01:17:32):
Yeah, they they pile it on the adjacent banks to
the ditch.

Speaker 1 (01:17:36):
Itself, which are who who owns that.

Speaker 2 (01:17:41):
Each individual owner owns up owns the land either up
to or into the center of the ditch or through it,
depending on how the ditch winds through the neighborhood. God,
it's all private property owned. But they have the on
what they're deeming unfeathered as.

Speaker 9 (01:17:56):
Any debris that's put on your property, ed saying it
is this property.

Speaker 3 (01:18:01):
Yeah, so there's debris put on your property. Correct.

Speaker 2 (01:18:05):
So for instance, some of the ditch levels on one
side might be higher than the other, so they access
where it's the easiest for them, or they go.

Speaker 1 (01:18:12):
No, I get that. What we really got to do
is look at ted easement. But I would like to
try to get up Bran.

Speaker 3 (01:18:17):
O'Brien you what to do, But I'll tell you what
I would do. I would push that bush right into
their ditch.

Speaker 1 (01:18:23):
Well, that's not gonna help anybody.

Speaker 5 (01:18:25):
You don't know.

Speaker 2 (01:18:26):
That's what we don't know the legal implications of that,
because and my thing is I don't I don't deny
them to be able to clear and keep the ditch
pathway open. The part to me is that all the
debris they removed isn't theirs to actually dispose of and
versus ours. And the other point is that as they
deem that it's unfeathered, they can do whatever they want

(01:18:48):
at whatever point offen.

Speaker 6 (01:18:50):
Well, that very well could be in the easement. That's
kind of what I'm saying. Can you hop on hop
on the Boulder website and see if you can pull it,
pull the.

Speaker 1 (01:19:01):
Information on the ease where your deeds filed ed.

Speaker 3 (01:19:05):
What is the name of the ditch company?

Speaker 1 (01:19:07):
He said it.

Speaker 2 (01:19:09):
I think this one is the Marshals.

Speaker 12 (01:19:10):
Okay, I have a ditch that runs through my properties,
is ran through the Agricultural Ditch Company, and most ditches
in Colorado have a five to eight foot easement on
each side of the ditch, and they're totally entitled to
cut any debris within their five to eight foot easement,
and then.

Speaker 1 (01:19:30):
Every bit of that will be in his easement.

Speaker 12 (01:19:33):
Yes, and you may have a ten foot easeman. I
would just call the Marshall Ditch card.

Speaker 6 (01:19:38):
Hold on, Ed, I gotta take this break hold on.
We're going to try to get Brad O'Brien up to
for some general questions. Sorry three oh three seven one
three eight two five five you've been ripped off or
taking advantage of ank type.

Speaker 1 (01:19:49):
We'll be right back. Go with a sure thing Denver's
Best roofer Excel Roofing dot com. We don't pay a
cent until you're contenth time for an insurance check up free,
no obligation comparison call Compass Insurance paying too much your

(01:20:11):
coverage at dozens of insurance companies find out now three
oh three seven seven to one help. You'll think you're
his only customer when you choose Frank Durand the real
estate man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two.

Speaker 6 (01:20:30):
All right, three oh three seven one three eight two
five five. Kelly who called during the break They had
a problem with one of.

Speaker 1 (01:20:36):
Our referral list members.

Speaker 6 (01:20:37):
I have got no problem ever taking a call if
you got an issue on it.

Speaker 1 (01:20:42):
Sure, And then he hung up. What's his name? Do
you even know? Okay, Bob, call back man.

Speaker 6 (01:20:47):
I'm happy to talk to you if you got a
problem with something, So call back.

Speaker 1 (01:20:52):
How else can I put it there? You go?

Speaker 6 (01:20:54):
Call back now? Three oh three seven one three eight
two five five. We had Ed call up. Ed's got
a question on the ditch company that's got a ditch
running through and I'm recapping this a lot for our attorney.
That's on too, Brad O'Brien. But here's the bottom line.
There's a ditch that runs through numerous properties where Ed

(01:21:14):
lives and a company has showed up very recently. Brad
that is a subcontractor for the ditch company. And he
can tell you what the name of the ditch company
is if you need it. But they're of course using
their easement and Ed is not looked at as easeman yet,
so I wish I did have that info, but I don't.
But here's the bottom line on it, Brad. They're basically

(01:21:36):
cutting down trees, shrubs, other things, and then they're piling
the stuff up. And ed are they piling the stuff
up on your property or on the easement part or
behind it?

Speaker 2 (01:21:48):
In the case of our property, since the path that
they have part of the easement on is higher elevation
by several feet than we have an adjacent church, they
have accessed the church side and have piled it up there.
I have proactively been hauling it away because I have access.
But as they continue down through the other fifteen neighbors
that we have, there are neighbors that have no capacity

(01:22:10):
to do anything with the waste, and they will be
dumping it in their backyards, keeping their access point clear.

Speaker 1 (01:22:18):
So, Brad, let me ask you this.

Speaker 6 (01:22:19):
So if the company I'm sure you've dealt with ditch
companies before, I mean, my goodness, are everywhere. If they
do have a proper easement and they're cutting down stuff,
where do you figure out who's got a who has
to deal with whatever's getting cut down? I mean, you
would think they would if they're cutting it down, but
Ed's saying they're just leaving it piled up in people's yards.

Speaker 11 (01:22:43):
Well, Mark, I would start with looking at dash and doctah,
I know, right, rights they have to maintain and if
there's anything in there on this topic. Also is it
exclusive use season or is it non exclusive?

Speaker 1 (01:22:57):
So he doesn't know, but questions. He's the being told
that they have unfettered access.

Speaker 5 (01:23:03):
Okay.

Speaker 11 (01:23:04):
Well, also if they're leaving debris behind that that causes
interference with another permitted user of the easement area, then
that may be violations of their easement rights.

Speaker 6 (01:23:15):
You know, Brad, just if he gets his copy of
the easement and I assume that's generally filed with the
deed right he's up in Boulder County.

Speaker 1 (01:23:24):
If that helps, Yes, that's.

Speaker 11 (01:23:27):
That's very important to actually the actual easement document.

Speaker 6 (01:23:30):
Yeah, So what typically what would you charge to look
at that? If he had questions about it, Like if
he sent you a picture saying, here's what my neighbor's
yard looks like right now after they were done. Here's
the actual easement on it or his own, whoever's it is,
And I mean, what do you typically charge? I mean,
is that like an hour's worth of work or what.

Speaker 11 (01:23:49):
Yeah, that'd be a big hour, typically an hour of
my time, unless it's a really long and so okay,
it's like a fifty page document for some reason.

Speaker 1 (01:23:56):
Well, of course much longer.

Speaker 6 (01:23:58):
But let's say that they're doing something wrong in your eyes.
In other words, let's say they're supposed to clean it
up and they're not cleaning it up. What would the
next step be in order to enforce what the easeman's
supposed to be there for.

Speaker 11 (01:24:12):
I help my clients avoid going to court if possible.
So we start off with the letter, got it, and people,
you know, being cordial, give them the benefit of doubt.
You don't need to be mean and nasty at the beginning.
So we would send them a letter just asking them
to please remove the debris that they left behind to
see if that resolves it.

Speaker 6 (01:24:30):
Okay, that sounds good. Ed you got any questions why
we have Brad on.

Speaker 5 (01:24:36):
Watch you there for a minute.

Speaker 2 (01:24:38):
No questions yet, because I would have to get the easement,
but I would do.

Speaker 1 (01:24:41):
You know how to get the brad what's the easiest?

Speaker 6 (01:24:43):
Do you know if Boulder County? Is that something he
could get online? Or you don't know.

Speaker 11 (01:24:47):
Yeah, you can go to the clerk and recorder and
download it if you have the right in permission.

Speaker 6 (01:24:51):
So I would just go download it, then read it yourself,
and if you want send it over to Brad, maybe
you and a few of your neighbors chip in. It's
only going to be one hour unless it's crazy long,
and get a real idea. And then if they are
doing something wrong, Brad can write one of those nasty
letters no one wants to get from an attorney.

Speaker 2 (01:25:11):
Right, So that's good. How can I get all of
Brad's information?

Speaker 6 (01:25:15):
I'm going to give you his phone number right now
seven two zero three seven zero seventy three eighty eight.
You can also just start typing in brado'brien at referral
liss dot com or his website is olslaw dot com.
And I appreciate that. I'll give it out one more time.
Seven two zero three seventy seventy three eighty eight. Hey, Brad,

(01:25:37):
real quick, while I have you. When it comes to
the different changes that have gone through Colorado in general,
but maybe even more in particular, when it comes to
renting in Denver, there is a lot of different rules
in Denver than there is in.

Speaker 1 (01:25:54):
Say Castle Rock? Is that correct?

Speaker 6 (01:25:55):
Or are they all the same when it comes to
raising rents and some of the new tenant landlord issues
that have been passed.

Speaker 11 (01:26:02):
Well, on a statewide level in Colorado, the landlord talent
laws have been in a state of constant change the
last three years.

Speaker 1 (01:26:09):
So it's just it's massive.

Speaker 11 (01:26:11):
Yeah, But Denver in particular, there it has some aular
particular requirements because rentals need to be licensed in Denver?

Speaker 1 (01:26:19):
Has that changed a lot?

Speaker 6 (01:26:20):
Are you do you think ultimately having to be licensed
to be or have a rental? Is it the landlord
that's actually licensed?

Speaker 11 (01:26:29):
Well, the rental property is licensed and the landlord has
to get that. The big thing is.

Speaker 1 (01:26:33):
That how much does that cost? Roughly?

Speaker 11 (01:26:35):
Well, there's a problem is there's an inspection process for
rentals in Denver where you have to have a property
inspector come in and see if it meets code to
be a rental. And sometimes that might drive if I
have might have the higher a contractor to.

Speaker 3 (01:26:51):
Get those well.

Speaker 6 (01:26:52):
Hold on a second, Brad, I guess I didn't realize that.
What ms if I've had an older house in Denver
that's been around for I don't know fifty and I've
had tenants there forever, and now all of a sudden,
I've got to register this house with Denver. Do they
still am I kind of grandfathered in until something breaks,
say like a water heater, or do I have to
bring everything up to current code all at once or

(01:27:15):
how does that work?

Speaker 1 (01:27:16):
Well?

Speaker 11 (01:27:17):
At this point, all rentals in Denver have to be licensed.
There may be an exception for unoccupied, but there was
a two year phase in where bigger units had to
be licensed the first year, and now we're already in
the past the second year where the smaller ones have
to be licensed.

Speaker 6 (01:27:34):
Okay, I got you, man, that's crazy anybody out there
that's a landlord that doesn't know about all these changes,
especially in Denver but in Colorado in general. One of
the things Brad can do is he can actually look
through your current lease, make sure it's up to date
with all the different changes. And it doesn't matter if
it's a commercial lease or residential basically any kind of

(01:27:57):
lease whatsoever.

Speaker 1 (01:27:58):
Just make sure it's proper.

Speaker 6 (01:28:00):
You can also help you with closing docs, and my goodness,
if you're looking to lease a commercial property or possibly
even a house or something talk to Brad. Honestly, if
you've never looked at a lease, don't understand basic words
like CAM and I'm not going to get into what
that is. But a lot of times you need an
attorney to look over something you're entering into, and that's

(01:28:21):
our guy, Brad. You can check him out at seven
two zero three seventy seventy three eighty eight. I appreciate it, Brad,
you have a good day. Troy's got a comment on
the ditch I'm going to take right after this, we
have two lines open three zero three seven one three
eight two five five three oho three Martino. I want
to hear from you and your problems right now.

Speaker 1 (01:28:49):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up, no obligation in comparison
call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer

(01:29:10):
when you choose Frank Durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. All right, three
oh three seven one three eight two five five.

Speaker 6 (01:29:23):
You've got a question we want to hear from you.
You got a problem we want to hear from you.
Three oh three Martino. That number works on and off
the air. You can always email us at help at
troubleshooter dot com. I think I'm pretty much done with Ed.
I'll make sure Ed you got everything you need. Right,
you got the attorney's number, I can drop you right.

Speaker 2 (01:29:42):
Uh yeah, I was just waiting to hear the follow up.
You said you had somebody to go to after the break.

Speaker 6 (01:29:48):
Oh yeah, hold on, I got Troy. You're absolutely right.
Let me keep you up.

Speaker 1 (01:29:51):
He says he's got some insight on this.

Speaker 6 (01:29:55):
Hey Troy, what say you about this ditch if you
had to deal with one, or do you work for
a ditch company or what?

Speaker 1 (01:30:02):
Hey?

Speaker 14 (01:30:02):
Mark, Yeah, I think you might remember I've been I've
fought with the county for over fifteen years. County el
Pasa County Okay, So and it's spent I spent fifteen
years fighting with the county over drainage issues and ditch

(01:30:22):
issues and ended up getting the county to solve the problem.
With a million dollar project. My advice is, yeah, no
matter how frustrating it gets, find out who is responsible
for the drainage, because it's really the drainage. What they've
done is they've hired.

Speaker 6 (01:30:44):
Yeah, but I don't think. I don't think Ed's problem.
I do know who you are now that I think
about a Troy. But yeah, but I think Ed's problem,
and Ed quite kind of tell me if I'm wrong.

Speaker 1 (01:30:56):
But your main issue is there leaving debris.

Speaker 6 (01:30:59):
You understand they've got to come through and maintain, but
you're not having any kind of flooding issues or anything else.
Your main issue is here leaving debris everywhere.

Speaker 2 (01:31:08):
Yeah, there's the potential of all the debris they're leaving
the unfeathered aspect access to determine which trees that they've
left for twenty five and thirty years. And why is
it a problem now that they're taking these trees from
people's yards, even though it may be along or.

Speaker 1 (01:31:23):
Just in them.

Speaker 6 (01:31:24):
Yeah, and that and once again, I highly doubt that's
up to you to decide what they take or not.

Speaker 1 (01:31:29):
But you you've got to just pull all the information
from that deed and go from there.

Speaker 6 (01:31:34):
But I appreciate both of you and hopefully yeah, Mark, Yeah,
go ahead, Troy.

Speaker 14 (01:31:39):
You gotta yeah, like like all of the problems. You know,
I'm an avid listener to the show. I think we're saying.
But like all problems, you know, you got to have
a cool head. Uh, you got to work with whoever
has the easement, because he's right now dealing with just
a just a dumb contract for the it was given

(01:32:00):
a contract, real clear.

Speaker 1 (01:32:01):
Yeah, I agree, and he's just looking into it.

Speaker 14 (01:32:05):
Yeah, he's got to get hold of the guy who
hired the contractor, right yeah, and build that relationship and say, hey,
come out, let's talk about it, let's walk.

Speaker 1 (01:32:15):
And honestly, Troy brings something up. Ed.

Speaker 6 (01:32:18):
Let me ask you this. I understand you got back
from a trip. You see all this stuff, and you
got rid of the debris. You know that you add
access to where you said some of your neighbors want
to have that kind of access to a trailer or whatever.
But are you sure no one might another company might
be coming around actually clear the debris.

Speaker 2 (01:32:37):
Yes, we had pre meetings with this contractor walking the ditchline.
Then he came out independently on his own and indiscriminately
made the selections and mark the trees. I got it
they were taking. And so the Ditch company themselves has
not presented themselves to be a part of this process.

Speaker 6 (01:32:54):
Okay, Well, I like everything Troy said, and Troy, I
appreciate your input on that. Work with these guys, get
with the actual ditch company. But the first thing you've
got to do, and I'm you know, I'm beating the
dead horse here.

Speaker 1 (01:33:05):
You got to get a copy of that easement.

Speaker 6 (01:33:07):
Now, Alan, what is going on with you and Appliance
Factory Outlet. You know, I've never had anybody call this
show and say, hey, I had the best time at
Appliance Factory Outlet. But I'll tell you this, it's ticked
up quite a bit, Kelly. How many Appliance Factory Outlet
and let's say the last three or four months, because

(01:33:29):
we used to get them all the time, then they
kind of settle down, and now we get them left
and right.

Speaker 5 (01:33:36):
We've had probably five in the last short time.

Speaker 1 (01:33:41):
So what is your problem, Alan.

Speaker 7 (01:33:44):
Well, my problem is I bought an extended warranty honor
of response cratching the refrigerator brand new, you know, just okay,
about five days before the warranty ran it out. I
show up at their shop, Uh, talking about my retrigerator
not working. You know it shuts off, its shut off

(01:34:06):
a time or two before that.

Speaker 1 (01:34:08):
But you know, I just thought it was when you
say it shuts off. What do you mean?

Speaker 6 (01:34:12):
Oh, I just looked at the clock. Hold on, man,
hold on, I'm gonna come right back to you after this.
I gotta take it so I can give you some
time before we take the long break. Three oh three
seven one three A two five five two lines open,
We'll be right back.

Speaker 1 (01:34:29):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one. Help. You'll think you're his only

(01:34:51):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 6 (01:35:03):
All right, listen, we have got a lock coming up.
What do I have about thirty seconds. When I read
this warranty after the break right on appliance Factory dot com,
You're gonna be blown away by what I refer to
is the worst warranty ever. We got another hour coming up.

Speaker 1 (01:35:31):
Go with a sure thing Denvers Best Roofer Excel Roofing
dot com. You don't pay a cent until you're contenth
time for an insurance checkup free, no obligation comparison call
Compass Insurance. Pay too much your coverage at dozens of
insurance companies find out now three O three seven to
seven to one help. You'll think you're his only customer

(01:35:53):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty.

Speaker 15 (01:36:00):
Two ripped up.

Speaker 1 (01:36:08):
News.

Speaker 3 (01:36:09):
You need advice, w you don't.

Speaker 4 (01:36:11):
Have You come running just as as.

Speaker 1 (01:36:15):
We can show.

Speaker 15 (01:36:17):
Shooter's gonna help coming man.

Speaker 16 (01:36:21):
This is the Troubleshooter Show. No Tom Martinez, Welcome my.

Speaker 6 (01:36:26):
Friends to the only show of us time here to
solve problems, answer questions, take complaints, make your life a
little bit better. You've been ripped off, Maybe you've been
taken advantage of this show is for you. You call
three oh three seven one three A two five five
or three oho three Martino, or you can even email
us at help at troubleshooter dot com. Any of those ways.
One of us will get back to you. If it's

(01:36:48):
a good case, a solid case, something we can help with,
will assign somebody to it and hopefully we can knock
it out of the park for you and you'll be
one of the people calling in saying, hey, you got
me that five thousand dollars dollar backer, you got me
this back or whatever it happens to be, and we
can then add or a tally of over three hundred
million dollars in cash, merchandise exchanges refunds.

Speaker 1 (01:37:12):
Now, I'm going to go back to a call.

Speaker 6 (01:37:14):
We have an appliance factory outlet, but I want people
to know something. This company has got a lot of
complaints lately, a lot. We have gotten more calls about
them in the last two or three months, and we
have in a long time. Years ago we got a
lot and then they stopped for a while, and now
they're coming back.

Speaker 1 (01:37:34):
Something has changed over there.

Speaker 6 (01:37:36):
Maybe an ex employee or a current employee listening can
email us at help at troubleshooter dot com. But something's changed.
Maybe a district manager, a general manager. Something has changed
in the past couple months. I don't know what it is,
but something has definitely changed with these guys. Now when

(01:37:56):
you buy something from them, I want you to go
check out their actual warranty, if you'd go to Appliance
Factory Outlet.

Speaker 1 (01:38:04):
In fact, I killed the window on accident.

Speaker 6 (01:38:07):
If you just google Appliance Factory Outlet warranty and you
can actually go right to their warranty, and it's pretty amazing.

Speaker 1 (01:38:18):
It's just absolutely amazing.

Speaker 6 (01:38:20):
Look at their terms of service, scroll down and you're
just going to be astounded by their warranty.

Speaker 1 (01:38:27):
I'm only going to.

Speaker 6 (01:38:27):
Read a few parts of it because it's very long,
a lot of legal ease, but basically it says, our
services are provided on an as is and as available basis.
You expressly agree that the use of any service offered
by us at your own soul risk. To the fullest extent.

(01:38:49):
We disclaim all warranties of any kind, whether express or implied,
including without limitation, any warranty of merchant ability, fitness. It
goes on and on. Then I'm gonna drop down another
bit on it. We do not make any warranty regarding
any good or service purchased or obtained through us, from

(01:39:13):
any service offered by us, any transaction entered into US
through any service offered. We or don't create or shall
create any warranty not expressly made. They're basically saying, we
have no warranty. You can read this yourself. It's long,
but every other thing is we have no warranty. So

(01:39:35):
when people call up, it's kind of funny. I don't
quite understand, Like I would never read that. I've been
to appliance factory and when I found out they were
scratching then in other things, and their warranties are kind
of weird. And when I say that, I read everything
they say on their website. They're not everything. I just
went to the juicy tidbits how they're warranty states they

(01:39:57):
have no warranty, no implied warranty. But what me nuts
because they do give you a warranty on some of
the scratch and dent stuff, but it's actually done through
their own company. I believe it's your own company or
a company they hire to fix it. And then we
get calls all the time saying they tried to fix
it and it doesn't work.

Speaker 1 (01:40:16):
So they tried.

Speaker 6 (01:40:17):
The callers try to call up the manufacturer, and then
that's when they learn on some of the products you
buy there you don't have a manufacturer's warranty because it's
a second So, Alan, I want to go back. What
is your actual problem with your fridge? You bought from
appliance factory.

Speaker 7 (01:40:35):
So the problem is it will shut off for a
day or two whenever it feels like it.

Speaker 6 (01:40:43):
So how long will it stay off? Does it like
shut off and come right back on? You have to
reset it by unplugging it. What does that mean?

Speaker 7 (01:40:51):
No, that does not work. I can't. I can't do
a hard reset. It just shuts off and it'll come
back on into criminally whenever it feels like it. When
it gets enough rest.

Speaker 1 (01:41:05):
Well that's insane.

Speaker 6 (01:41:06):
So does it go long enough to where the food
goes bad? If you don't move it, it will?

Speaker 1 (01:41:12):
Yes, I wonder if it's overheating. We're talking compressor.

Speaker 3 (01:41:16):
Are we talking like the lights?

Speaker 1 (01:41:17):
You open the door, the lights are not even coming on.
That's a good question. Are the lights still on?

Speaker 5 (01:41:23):
No?

Speaker 7 (01:41:24):
Nothing works on it except the control panel on the front,
so it lights up but nothing else works.

Speaker 12 (01:41:30):
Could be the overload of the compressor. The compressor is
getting very hot and then it shuts down.

Speaker 1 (01:41:36):
And one of the reasons it'll do that is that
vent in the back.

Speaker 6 (01:41:39):
Most fridges are in that little cubby, and that fridge
in the back can get very dusty, and all of
a sudden, even though that fan is trying to spin
and doing its job, it's not.

Speaker 1 (01:41:48):
But so you've had these guys out. What were you saying, Bow.

Speaker 3 (01:41:51):
That's very true.

Speaker 12 (01:41:52):
It could be blocked up with dirt in the back
and you're not getting enough air circulation across that compressor.

Speaker 1 (01:41:58):
It's on.

Speaker 6 (01:41:58):
It doesn't sound totally electrical thanks to dragging in that question,
because the bottom line is if everything was going out,
we could be looking at something completely different. But because
something is on, even if it's just the lights in
the front, by the icemaker or whatever. So, but what
happens you call appliance factory outlet. You said a few
days before the warranty went out, you walked in there.

(01:42:21):
When you walked in there, did you talk to the manager?

Speaker 1 (01:42:23):
What'd you do?

Speaker 7 (01:42:25):
I talked to the general manager and he told me that,
you know, they take care of it. So they gave
me a number to call for brand sources or service.

Speaker 6 (01:42:36):
Yeah, that's the that's the outside company. I don't know
if they own brand Source or what, but that's the company.
When you don't have a manufacturer's warranty through them, they
use brand source.

Speaker 3 (01:42:47):
Yeah.

Speaker 7 (01:42:48):
So brand source comes out and replaces a control panel
in one of the drawers, and well, miraculously the refrigerator
started working again. So uh, a few weeks later it
shut off.

Speaker 1 (01:43:03):
Again the exact same thing.

Speaker 7 (01:43:06):
Hey, you didn't yeah, the refrigerators. You didn't fix the
original problem. And I're like, well, it's out of warranty now.

Speaker 1 (01:43:12):
So well, here's what I do. Here's the problem.

Speaker 6 (01:43:16):
How are you going to prove without having an expert
come out there, that it's the same exact issue. You
follow what I'm saying. I know all the symptoms are
the same. But they could say, oh, no, the reason
it's doing it this time is that. But when you
say it's doing the same thing, you mean identical. It
shut off. You still have the light on in the front,

(01:43:36):
but everything else.

Speaker 5 (01:43:37):
Is dead exactly.

Speaker 6 (01:43:40):
I take them the small claims, and I know I
say that a lot. I'm telling you, they're not going
to do anything from here, but I think if you
can show them that they you had the exact problem
numerous times. They came out and fixed it when it
was under warranty. And how long after that did it
happen again?

Speaker 1 (01:43:59):
It was about three weeks a month, I'm telling you.

Speaker 7 (01:44:03):
So I called him back and they sent out the
same technician and he pulled the same control panel out
and put it back in and says, well, that's all
I can do.

Speaker 1 (01:44:15):
He do you a good job.

Speaker 12 (01:44:17):
You need to call brand source back and request a
supervisor technician.

Speaker 1 (01:44:21):
Wait wait, wait though, when he did that, did it
turn back on? No?

Speaker 2 (01:44:26):
No.

Speaker 7 (01:44:27):
The second time he came out, it was already off.
It had decided to quit working.

Speaker 5 (01:44:31):
So at least he.

Speaker 7 (01:44:31):
Got to see it not working and they had Well,
so I called kitchen age.

Speaker 1 (01:44:37):
Well wait a minute, so that's good.

Speaker 6 (01:44:39):
Actually what you said is actually good for you, because
that proves in a lot of ways what he did
the first time didn't fix it. It really had nothing
to do with it. Because I'm on doctor. The first
time he came out, it was running again.

Speaker 1 (01:44:56):
Right.

Speaker 7 (01:44:58):
The first time he came out.

Speaker 1 (01:45:00):
And swap the board.

Speaker 7 (01:45:02):
Uh, I'm sorry again.

Speaker 6 (01:45:04):
He swapped the board right right, and it was running
before he swapped it, and it was running after he
swapped it.

Speaker 7 (01:45:16):
Let me think back. It is about eight nine months ago.

Speaker 6 (01:45:20):
Oh my god, Now you're so far out of warranty
it's insane.

Speaker 3 (01:45:23):
Goot.

Speaker 1 (01:45:25):
Oh right, No, it was what the hell are you
doing for a fridge? Right now?

Speaker 6 (01:45:30):
I got to ask some other questions. Now I'm scratching
my head. Did you buy a new one?

Speaker 4 (01:45:36):
Uh?

Speaker 7 (01:45:38):
No, my sister gave me a refrigerator, so I put
one in the garage.

Speaker 8 (01:45:43):
I got you, what I do?

Speaker 1 (01:45:44):
I got you?

Speaker 6 (01:45:45):
Well, I would take him. Honestly, I think you have
a shot in small claims court because if they came
out and did something that didn't fix it while it
was under warranty, if it is the same issue, you're
going to have to explain and prove to the judge
it is or to the media. The bottom line is
you're in the right, but it's gonna be a lot
of uphill work when you get in front of that judge.

(01:46:06):
You're gonna have to have another appliance center figure out
what it is and tell you. You're gonna have to
pay some dollars to figure out what's wrong with it?

Speaker 1 (01:46:14):
Now? Okay, how much is this thing worth?

Speaker 7 (01:46:20):
They are have kitchen at at least look at it
because brand source never called them to find out what
the real issue was.

Speaker 1 (01:46:27):
Yeah, why don't you do that?

Speaker 6 (01:46:28):
Why don't you have someone else come out and look
at it and figure out what the problem was, and
then they can help you by writing something up saying
this is that wasn't what the problem is when he
called with this exact same problem going on?

Speaker 1 (01:46:43):
Ah right, okay, all right, man, Hey, follow up on
that stuff. I love when people follow up with all right, Alan,
go ahead, Doc.

Speaker 9 (01:46:50):
I have a guy that does with appliances. Who is
I can't say it on the air, why but because
he's rather just want to name mentioned because I think
he works for applians. Come, Oh, I see if he
came out to while six of the fridge in about
ten minutes when the icemaker wasn't working. Oh, I'll give
you his name off the air, Allen, give him a
call for one hundred bucks, will come out and give

(01:47:12):
you an hour's worth of work.

Speaker 6 (01:47:14):
Hey, I want to Hey, thanks for the call. Man
three O three seven one three A two five five.
We do have a couple of lines open.

Speaker 1 (01:47:19):
I want to ask you something, Doc, and I want
to ask both something.

Speaker 6 (01:47:23):
There's this guy on YouTube. You can always watch this
on YouTube. We've got you know, people watching us right now.
You go to YouTube, you type in Troubleshooter Network, you'll
find our live show every day Monday through Friday. You
can see us here us during breaks.

Speaker 1 (01:47:38):
It's like a.

Speaker 6 (01:47:38):
Show within his show. But we've got one guy. He's
a great listener. He's been around on here forever.

Speaker 1 (01:47:43):
Dave h. It's all I know him by.

Speaker 6 (01:47:45):
This guy always has issues when we talk about businesses.
He actually put on there. We shouldn't read their warranty.
I can't even make that makes sense in my brain.
Why we wouldn't read a warranty. That's so important for
listen nerves to hear and understand. When you do business
with the clients factory outlet, you should at least go

(01:48:06):
look at their warranty, which basically says, if you're buying
it as is, you have no warranty.

Speaker 1 (01:48:12):
But where's the mentality come from.

Speaker 12 (01:48:14):
It's important that you read that warranty so people know
that Factory Appliance Outlets warranty expressly agrees that their warranty
sucks and pears will need to know that.

Speaker 6 (01:48:25):
It drives me in saying, this guy, though, what do
you think to mentality? Is a guy that sticks up
for a business. When people walk in there, they don't
realize some of this scratch and dent stuff has no warranty.
There are seconds they're bought from, like you know, they're
bought maybe home Depot made an order and a truck
fell over and they're all beat up and scratched in debt.

(01:48:45):
They buy that and then they sell it with no warranty, and.

Speaker 3 (01:48:48):
Truth is truth. We didn't malign them, we didn't slander them.
We just read their warranty without any correction.

Speaker 6 (01:48:56):
And on top of that, the other thing we mentioned,
how many complaints we get on them recently. I would
love to know from somebody email us at help at
troubleshooter dot com what's changed. I have no doubt in
my mind a position or management meaning upper management owned
change or ownership with make the owners call. Something has

(01:49:17):
changed in the last three four months?

Speaker 1 (01:49:19):
What the hell is it? Hang on go with a
sure thing Denver's Best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an
insurance checkup free no obligation comparison call Compass Insurance. Pay

(01:49:42):
too much your coverage at dozens of insurance companies find
out now three oh three seven to seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 6 (01:49:59):
You know, years ago, I was sitting here and this
person called up and I'm trying to find this contract.
I was just talking about Appliance Factory Outlet and their
warranty that basically says we don't have a warranty. You
really should go read it yourself. Just google it Appliance
Factory Outlet warranty and go.

Speaker 1 (01:50:18):
Look at it for yourself. It's hard to believe it's there,
but it is. Now.

Speaker 6 (01:50:21):
Listen to this, though, someone on YouTube pointed out a
better one we had years ago, and I remember the
company's name was Luna. I don't know if it was
Lunar Roofing, Luna Construction. I'm pretty sure yeah, Lunatic. It
had something to do with either like a deck or
retaining wall, some kind of projects. So the caller called

(01:50:43):
up and had a problem of going, this thing's horrible.
It's fallen apart. Once again, I wish I could remember.

Speaker 1 (01:50:48):
What it was. Let's just say it was a deck.

Speaker 6 (01:50:51):
And when I call up to complain, the owner, who
I assume is mister Luna, says, look at my warranty
at the bottom. So she sent over the contract and
at the bottom of the contract she signed was what
we refer to as the Luna clause. And this isn't verbatim,

(01:51:13):
but this is very close to what it said. The
guy was definitely not from the US. Hispanic guy English
was very bad. So you got to remember that for context,
because here's basically what it said. If you know, happy
with Luna work and Luna don't agree, no warranty for you.

(01:51:36):
That's what it said. Once again, that's not verbatim, but
it's about as close to that as I can remember.
And I will find that people are telling me I
actually posted it that day on our YouTube feed, but
I wouldn't even know where to start going back for that,
but I would love.

Speaker 1 (01:51:52):
To read it to you.

Speaker 6 (01:51:54):
It was the worst warranty of no warranties ever. If
Luna no agree, you get nothing, I mean, and it
went on to say other stuff like that it was
something else. It was really really something else. Mike, what's
going on with Amazon? That's a company we occasionally get
calls on, but not a lot.

Speaker 1 (01:52:16):
Hello, Hello, Mike. Sorry, No, you're good man.

Speaker 6 (01:52:21):
What's going on with Amazon? I mean, we rarely get issues,
I know, And.

Speaker 10 (01:52:26):
This is the first time this has ever happened to me,
but apparently it's happened in quite a few people.

Speaker 1 (01:52:30):
What is it?

Speaker 7 (01:52:30):
Okay?

Speaker 10 (01:52:31):
I ordered two identical framed mirrors from Amazon.

Speaker 6 (01:52:36):
Okay, like for a bathroom or something, a vanity okay, yep.

Speaker 10 (01:52:41):
And they showed up about a week apart and they
were both broken. Okay. Yeah, So I went back to
UPS store to return them, and this is where it
gets weird. They wanted them put back in the same
box together. Well, they didn't come in a box together.

Speaker 1 (01:52:58):
They came in separate box, right.

Speaker 10 (01:53:01):
They were ship separately. So I said, let's just tape
them together. And the UPS guy says they're too heavy.
So what do I do?

Speaker 5 (01:53:09):
I only have one?

Speaker 1 (01:53:10):
Mike, did you go to the UPS store or was
this a pickup? No, I went to the ups okay,
so keep going. So then what.

Speaker 10 (01:53:18):
Okay, so I can't tape them together. I have one
shipping label, okay, I said, Well, let me ship back
one and I'll wait for the second shipping label after
we called the super secret number for Amazon Customer Service okay,
which comes from some third world country. I'm sure because
I couldn't understand anybody.

Speaker 1 (01:53:37):
Yeah.

Speaker 10 (01:53:38):
Anyway, I get the shuffle and I can't return one
mirror with the one shipping label I have. I have
to have both shipping labels.

Speaker 6 (01:53:47):
So when you go to your I want to ask
a basic question. When you go to your Amazon account
and you start the refund process, you're saying, when you
choose one of the mirrors, both of them are there.
It was the same even though they were shipped separately. Right,
that is very interesting. Do you still have the shipping

(01:54:07):
label from the one that showed up later?

Speaker 5 (01:54:10):
Well, this was the.

Speaker 10 (01:54:11):
Part that was really good was I kept pulling back
every three days, and they kept saying, yeah, it's on
where you should have it on your email or something
like that. Yeah, And eventually they ran it out of
the thirty days to where I could return it. So
I eventually just said, you know what, I took it
in shorts.

Speaker 3 (01:54:27):
Did you already e mail in the one?

Speaker 5 (01:54:29):
Breah?

Speaker 1 (01:54:30):
Yeah?

Speaker 9 (01:54:31):
Oh it's two bad because all you had to do
was make a xerox copy of the second label and
stick it on the box.

Speaker 1 (01:54:36):
Did you you got the refund on the one now? Right?

Speaker 10 (01:54:39):
Yeah? I didn't get a refund on either one because
I had to ship them both back and I had
to have them a separate label.

Speaker 6 (01:54:46):
No, but you did. Listen, listen to what I'm saying.
You did get the refund on the one?

Speaker 10 (01:54:52):
No, No, because label was for both.

Speaker 1 (01:54:56):
Of them and you only shipped one.

Speaker 10 (01:54:58):
I couldn't ship one because the of the refund label was.

Speaker 6 (01:55:03):
I understand it. It is a very strange problem. Now
there's a couple ways you could handle it. Okay, how
long agoes this?

Speaker 10 (01:55:13):
Oh it's been sixty days? Now?

Speaker 1 (01:55:15):
Do you still have both mirrors?

Speaker 6 (01:55:17):
No?

Speaker 10 (01:55:17):
I finally threw them away. There are more pieces than
I could count.

Speaker 1 (01:55:20):
That's not good.

Speaker 10 (01:55:22):
So I'm I'm not trying to get a refund anymore.

Speaker 6 (01:55:25):
No, Well, hold on, hold on, I've dealt with Amazon
so many times, it's crazy.

Speaker 3 (01:55:29):
Man.

Speaker 6 (01:55:30):
The one way that I would have done it, okay,
I would have ordered two new mirrors that hopefully show
up not cracked, and then I would have shipped the
other ones back, the broken ones. But you can't do
that anymore. Then you're not actually getting a refund on
the ones that are out of warranty, you're actually sending back.

Speaker 1 (01:55:48):
The new ones. You follow what I'm saying.

Speaker 5 (01:55:50):
I do now.

Speaker 6 (01:55:51):
The second thing I've done, and this drove me crazy.
I ordered a computer on Amazon, a little mini computer.
I mean the things like the size of a cell phone,
and it plugs into the back of a TV HDMI
and basically it's more of an entertainment system, but it's
a little Windows system. It showed up and it would
overheat so fast it was crazy. So I started it.

(01:56:14):
I shipped it back. Unlike you, I had no problem
shipping it. The company received it, but I still didn't
get a credit. I waited, still didn't get a credit. Waited,
still didn't get a credit. Then the company said that
they didn't receive it. I sent Amazon and the third
party proof that I sent it. They got it, and

(01:56:35):
I sent them proof they received it. Still didn't get
a credit. Then I got sick of dealing with it,
and sick of dealing with the same people that I
talked to on the Amazon side one hundred times, like
you that barely speak English. I called up my credit
card company and I told them I sent it back.
Amazon said I'd get a credit. I never got one.

(01:56:57):
They gave me a credit for the two hundred bucks
or whatever. It was a provisional credit, and they never
pulled the provisional credit. Another words, I got to keep
my money, so I ended up getting fully refund.

Speaker 1 (01:57:12):
Yeah.

Speaker 10 (01:57:12):
That was the biggest problem I had was UPS. People
were just flat telling me there was nothing they can.

Speaker 5 (01:57:17):
Help me with.

Speaker 1 (01:57:18):
Yeah.

Speaker 10 (01:57:19):
I couldn't send one, I couldn't spend two.

Speaker 1 (01:57:21):
Well, they sound like morons at UPS. I mean, you
know it's the UPS store.

Speaker 9 (01:57:25):
Hey, Mike, did you want them to box it? Or
did you box it?

Speaker 10 (01:57:31):
It was still in the box. I didn't have to
check and see inside if the mirror was broken because
it went jingle jingle.

Speaker 9 (01:57:37):
Oh, Because what you could have done was just put
both in one box before you brought it to UPS
and just tick the label on the one box that
they you know, they don't care about weight. They just
chaud you for it.

Speaker 10 (01:57:50):
Well, see, I was just gonna take the two boxes.

Speaker 1 (01:57:52):
I got it.

Speaker 6 (01:57:53):
Listen, man, I got to take a break. I'm telling
you what I would do. It's too late if you
threw the mirrors out for option I.

Speaker 10 (01:57:58):
Watch, I got you. I was just saying, call up, just.

Speaker 6 (01:58:01):
Dispute your Amazon charge. That's all you gotta do. Man,
They're not gonna mess with you. I'm telling you Amazon
is not gonna is not gonna pull back to that provisional credit.

Speaker 1 (01:58:10):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up, free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
seven to one help. You'll think you're his only customer

(01:58:32):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. All right, three oh.

Speaker 6 (01:58:42):
Three seven one three A two five. I promise I'll
get to the phones. But I got a little personal
issue I've been thinking about.

Speaker 1 (01:58:52):
How do you endorse a good friend of coming up
on thirty years, somebody you've known prior to their kids,
prior to them having kids, someone that was there when
your kids who were born. How do you endorse somebody
you kind of look at as a brother on one hand,

(01:59:12):
a father on one hand, and somewhat of a mentor.
How do you endorse.

Speaker 6 (01:59:20):
Someone like that? I'll tell you who I'm talking about.
It's first time I've talked about this, and I've talked
Suzanne about how I would do this. I'm talking about Martina.
What am I endorsing for him? Well, it's amazing. He
started about five or six years ago. He basically created
a fund. It's a private fund that you can invest in. Honestly,

(01:59:43):
he got sick and tired of paying a lot of fees.
Now I want you to check it out. And I
don't even hesitate to say how.

Speaker 1 (01:59:52):
Great it is. But you need to do the research.
You need to look it out, you need to go
to the website, you need to make the phone call,
you need to ask. Now, I'll tell you something. It's
not for everybody. And what I mean by that is,
this isn't buying five thousand dollars worth of something. This
is money you're investing and you're gonna get a good

(02:00:14):
return on it. Now, that's coming from me. I really
want you to check out the fund and make the call.
Now I'm going to dial in how I'm going to
talk about it in the future, but I really want
you to check the website out and make the phone call.
I want you to ask the questions. I really do.
I'm not even going to get into how great it's

(02:00:36):
done for time. Do you realize most of his money
is in his own fund. Now, If that doesn't say
a lot, I don't know what does. They created basically
what they call Strategic Wealth Enhancement Learning Logic, or they
call it SWELL. It's basically an AI program they've been

(02:00:56):
working on and it works. Okay, I'm not even going
to give all the disclaimers right now, because honestly I
haven't I haven't read enough to get the disclaimers. But
I know this. Tom Martino created this fund. He's a
very wealthy man, and he invests most of his own
money into this fund. And now it is open up

(02:01:20):
to a lot of people out there. It is a
private fund. So call and ask the questions. I'll kind
of leave it at that, and I'm going to give
the website out. I think that's the best way to
do it.

Speaker 6 (02:01:30):
W eight WM W eight WM Wave eight Wealth Management
W eight WM dot com. Please go check it out
right now, W eight WM dot com. Make the call,
talk to the folks. You're gonna be happy you did now.
Three O three seven one three eight two five five Doc,

(02:01:53):
How do you think I did on that?

Speaker 1 (02:01:54):
It's kind of I've never endorsed Tom before. It's hard.

Speaker 9 (02:01:58):
I saw you, I didn't know, but I know a
little bit about the fund from you know, and I
am going to invest in it.

Speaker 1 (02:02:07):
Very nice and I think you did a great job.

Speaker 6 (02:02:09):
Actually, it's very hard talking about someone you've known forever
that's a consumer advocate and when you talk about a
lot of financial stuff. It's just I don't know why
I find it so hard.

Speaker 1 (02:02:22):
It's very odd.

Speaker 6 (02:02:23):
I guess he used to endorse me all the time
when I own the computer stores, when I own my
Goodyear stores. So it's kind of weird on the other side,
But I digress. I got to get to the phone. Oh,
they have to look into it. I mean absolutely positively. Now, Lucas,
thank you, First of all for holding so long? What's
going on?

Speaker 5 (02:02:45):
You hear me?

Speaker 1 (02:02:45):
I can hear you perfectly, Lucas.

Speaker 17 (02:02:48):
Great, Hey, so I have a property manager that's trying
to charge an erroneous early termination fee for a lease.

Speaker 6 (02:02:55):
And well, what does the lease say, Let's cut right
to it. What is the least talk about? Is there
early termination in there? And if there is something about
early termination, is it different than what he's trying to charge.

Speaker 17 (02:03:09):
Well, what happened is I have email correspondence with them
stating here's what you need to do to go once
a month. It's automatic in your lease. And I said, okay, great,
thank you, and gave them the required notice. And I
even have documentation from the new management company they switched
during this stating oh yeah, you don't know that anymore.
It will take it off. And now they're still sending

(02:03:30):
me an invoice and not responding to communication.

Speaker 1 (02:03:34):
That's interesting. You know what I'd like to do. I
don't know if we have time to give Brad O'Brien up.
How much are they asking for about five thousand and
what are you thinking it should be?

Speaker 14 (02:03:45):
Zero?

Speaker 1 (02:03:47):
And I'm sorry, Lucas, I'm gonna tell you something I
was staring at a text that just came in for
my wife. I actually missed that first part of it.

Speaker 6 (02:03:55):
I just wasn't paying attention. I don't mind admitting it,
so say it again, how early you're leaving?

Speaker 17 (02:04:04):
So we talked to them with an email correspondence, and
they basically told us how we could go on a
month to month lease.

Speaker 5 (02:04:10):
Got it, We're already out of the lease.

Speaker 6 (02:04:12):
So you were out of the lease. And then basically
you didn't renew a long term lease. You switched over
to month to month. Was anything in writing there or
you basically just stayed there?

Speaker 17 (02:04:23):
Basically they stated that our lease automatically goes months to month. Yes,
and we didn't need to do anything.

Speaker 1 (02:04:29):
And so I was like, okay, great, and now I
assume and Luke hold on doc.

Speaker 6 (02:04:32):
And now what I assume they're saying is you had
to give a certain amount of notice to not renew
the one year lease.

Speaker 17 (02:04:42):
They told me the notice, and I already gave them
that in okay writing and this new management.

Speaker 1 (02:04:47):
So why are they asking for five thousand dollars now?

Speaker 17 (02:04:50):
Then I have no idea. It's a new management company.
I sent them the email correspondents of the previous month,
same owner.

Speaker 6 (02:04:58):
Could you send that over to me? Yeah, send it
to help h E. LP at troubleshooter dot com. Kelly,
do me a favor and get me that soon. As
as soon as he does that, hold on, I need
you to give her the information for you too, Lucas.
I'm going to send over some of those correspondents, and
then can you also send me a PDF of the

(02:05:19):
original lease?

Speaker 5 (02:05:23):
Yeah.

Speaker 17 (02:05:23):
I should be able to do that.

Speaker 1 (02:05:24):
Yeah, you should be able to find that even just
right through them. Hold on a second.

Speaker 6 (02:05:27):
I'm gonna get Brad O'Brien on tomorrow. But if you
can get me both of those things tonight, he can
peek at him and we can figure out the best
way for you to go forward quickly tomorrow morning. Okay, okay,
all right, hold tight three oh three seven to one
three talk.

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