The Troubleshooter 8-6-26

Episode Transcript

Speaker 1 (00:00):
Yeah, ripped off, so you don't have come.

Speaker 2 (00:12):
You'll come running just as fast as we can.

Speaker 3 (00:15):
Show Shooter's gonna help come.

Speaker 4 (00:18):
Man.

Speaker 5 (00:19):
This is the Troubleshooter Show now, Tom Martinez.

Speaker 6 (00:24):
Welcome, my friend, study only show of It's guine.

Speaker 7 (00:26):
We're here to solve problems, answer questions, take your complaints.
We're here to make your life a little bit better.
You've been ripped off or taken advantage of you, I
promise this is the show for you. We go directly
after the bad guys. In fact, a lot of times
we try to get them on the air with us.
We want to hear both sides of the story. We
want to get to the bottom of it. And if

(00:48):
you're owed money by a contractor or a landlord or
anybody else in the world, we want to help you
recoup those funds. In fact, we have done it to
the tune you ready for this, over three hundred million
dollars in cash, merchandise, exchanges, refunds, services. You get the
idea we go after. In fact one I'm very proud of.

(01:10):
Very recently Dmitri got on it. We had a lady
who bought insurance she thought she did on a commercial building.
She literally thought she had an insurance policy. In fact,
they took over a year of her money up front,
over a year. She put a claim in six weeks
after she had it for hell damage. She saw the

(01:32):
other people getting new roofs. A lot of us have
been in that situation. She called up and guess what
they said, Oh, we're sorry, we didn't accept your business.
You really don't have a policy. Well, the broker, the
dumb ass broker, forgot to tell her she didn't have insurance.
We got involved. We had her call up the insurance

(01:52):
people in the state of Colorado and guess what they're
going to pay for the claim. And we got her
a real policy with Compass Insurance. And that's just one
of the many things we did in the last two weeks.
So if you need help, I want to stress this
three zero three seven one three eight two five five.
I've got one line open now. Friend of mine joining

(02:14):
the show in fact, Hannah with fixmihome dot com. How
are you, Hannah?

Speaker 8 (02:19):
I'm doing well in yourself.

Speaker 7 (02:20):
I am doing good. So you guys, George and the Gang.
George Donald said owns fix it. He bought it, my goodness,
over ten years ago. Now he brought it to one
of the largest HVAC companies in the state. I couldn't
be more proud of you guys.

Speaker 9 (02:35):
Absolutely. I mean, it's doing things the right way, it's
looking at the.

Speaker 8 (02:38):
Long term plan. But yeah, where we starting, where we
are now.

Speaker 7 (02:41):
It's incredible.

Speaker 8 (02:42):
It is.

Speaker 7 (02:42):
It's building, it's building relationships without to customer and and
with employees. Quite frankly, absolutely, yes, you guys are gonna
cut throw business man. Everybody's always looking to hire, everybody's
looking to get other people's employees. It's just it's a
natural part of that business.

Speaker 8 (02:58):
It really is.

Speaker 9 (02:59):
But when you talk about the customer, it really is
that relationship that you were saying and what you were
talking about earlier. Also, congratulations on that money that's been recovered.

Speaker 7 (03:07):
That's it's insane, insane.

Speaker 9 (03:09):
But one of the difficulties with our industry home services
is there are so many bad actors. But that also
makes it simple for us to stand out.

Speaker 7 (03:18):
It's crazy.

Speaker 8 (03:18):
If you're honest, you stand out, So that's simple.

Speaker 7 (03:21):
Years ago, Suzanna and I bought our first house. I
think I was like twenty two or something, she was
nineteen or eighteen whatever. Incredible So it was in Clark Farms,
which is in Parker, Colorado, and we bought it. It
was brand new, brand new from Lenar. Actually it wasn't
Lenar back then, it was called the US Homes. So
we got to pick out the color and the carpet

(03:42):
and all that corrept. So anyhow, about six seven years
into living into that house, the blower motor went out
on the furnace YEP, which means AC doesn't work, furnace
doesn't work, nothing works. So I saw this van just
driving down the road towards Denver one day and it
said something along the lines of Christian HVAC Company, and

(04:06):
it had Bible quotes on it. It had everything, And I
was like, man, that's got to be an honest ket.

Speaker 8 (04:12):
I'm afraid of where this is going.

Speaker 7 (04:14):
It's not going in a good direction. I said, that's
got to be an honest guy. I mean, who would
have the cahunes to actually put all this good stuff
out there and then be a failure. But sure enough
he took me. He wanted some money up front for
the blower motor, and then I gave it to him.
He came out diagnosed it for like fifty bucks and

(04:34):
then I gave money for the blower motor. Never saw
him again, never saw him, never saw him again returning calls,
and we eventually just ended up getting it fixed by
you know, I don't even remember what company, so, I mean,
it's pretty incredible. You guys never take money up front,
everything right.

Speaker 8 (04:50):
No, ur Techs aren't even allowed to sell.

Speaker 7 (04:52):
Even if it's like a four or five thousand dollars
brand new system. There's no money down.

Speaker 8 (04:56):
No, you get the.

Speaker 9 (04:57):
Job done, you get it right, and then that happens.
And it's an interesting ca concept. Are technicians that come
out if you would have called us, if we were
around at that point. The technician fixing the issue is
not allowed to sell you anything.

Speaker 8 (05:10):
What they do is they educate you. If you need.

Speaker 7 (05:11):
Something, they'll stay in their own lane.

Speaker 9 (05:13):
They stay in their lane, they fix it, somebody else
will come out. You can talk to them if you
need anything additional. But we do that for a reason,
to really instill that trust. You don't want a salesman
coming out when you're looking for somebody to repair and fix.

Speaker 7 (05:25):
No, in fact, it sets it sets the company up
for failure. If you ask me, yeah, you're right. It's
a very interesting business plan too when it comes to
home services. Back in the day, and I know a
lot of people don't like talking about it, but I
do like talking about it. Back in the day, we
were all used to time in materials and the issue
with time in materials. As a company not only gets bigger,

(05:48):
but gets more employees, gets more vans, just does more
advertising costs go up, it gets to the point where
you pretty much have to operate it where the break
even is. If you don't operate there, you're going to
go out of business. I mean, there's no doubt about it.
But the other side to that is how many people
do you know that have worked for you? Guys decided

(06:11):
oh wow, I see you know they mark that up
thirty percent or whatever the markup is. I could do
that and make all that money. So you have a
technician go out, And when I was in the automotive business,
I lost a lot of techs that thought they could
go out and run their own business out of their
garage for that matter. And the next thing you know,
they go out and they're like, oh, I can do

(06:32):
that twenty percent cheaper. They end up running themselves out
of business, or they actually end up making less yep
than what they did working for you or me. Well,
you know, I.

Speaker 9 (06:42):
Always look at consumer facing. Think about this also. You
want a company that when you get work today, you're
going to be in your home for years. A lot
of people moving to their own they're going to be
there till the day they check out of.

Speaker 8 (06:55):
Earth, right.

Speaker 9 (06:55):
Yeah, of course, you want a company that you can
call time and again and they'll be there. A lot
of these folks that go out on their own, they're
done in one year and you can't call them to
come back to that work.

Speaker 7 (07:06):
And if something does happen uh huh, something does go rogue,
then they're there with insurance to cover whatever the problem is.
They're there for the warranty.

Speaker 8 (07:15):
Yes, absolutely.

Speaker 7 (07:17):
Rufers are the biggest one. Yeah, you'll let someone do
a ruth, especially in Colorado. Well, you guys got a
lot of hail. You're from Texas, right.

Speaker 8 (07:23):
Originally from Texas. Yes, you see that. And you know
what I'm about to say.

Speaker 7 (07:26):
Now, storm chasers.

Speaker 9 (07:27):
Suppos that come in, yeah, follow the storms, get out
of town with their money, never to be heard from it.

Speaker 7 (07:34):
No, And it's crazy, and all of a sudden there's
a warranty issue and.

Speaker 8 (07:37):
It's it's not there's no one to call.

Speaker 7 (07:39):
No, it's crazy. So any questions you have for home services,
we'd love to hear from you. Hey Danny, what's going
on with you?

Speaker 2 (07:45):
Man?

Speaker 7 (07:46):
What's happening with this water?

Speaker 10 (07:50):
And what's going on?

Speaker 7 (07:52):
Hey Danny, what's up? Man?

Speaker 10 (07:54):
I know?

Speaker 11 (07:55):
Okay, So we move into a home over here in
Greeley and for some reason another the water pipe is
broken and it's been over a month and the children
and the kids don't have any water. I finally last
Friday I asked my daughter to help me get some
water there. And the plumber was nice enough to a

(08:16):
gentleman at a rapid reuter and really a guy named
Isaac and his wife paula very nice people.

Speaker 7 (08:21):
Hey Danny, let me ask you. Let me ask you
a few questions. How long have you lived there?

Speaker 11 (08:27):
A month?

Speaker 7 (08:27):
And when you moved in? Was there water?

Speaker 10 (08:31):
There was?

Speaker 12 (08:31):
There was never any water.

Speaker 11 (08:32):
They were supposed to put the water to the building, right,
they were gonna a new It kind of helped.

Speaker 7 (08:38):
Me hear what happened to the water? Is it a
new building now?

Speaker 11 (08:42):
The home had originally when week before we came in,
there had been in foreclosure, and the insurance companies had
sent in and the banks had sent in a uh
the insurance companies to whether to winterize the property.

Speaker 7 (08:55):
Did you buy it? Did you buy the property or
are you renting it right now?

Speaker 10 (09:00):
Right now we.

Speaker 11 (09:01):
Are in the process of one day purchasing it, or
right now it belongs to my nephew, Joey.

Speaker 7 (09:07):
Okay, So Joey owns it. Isn't it Joey's responsibility, especially
if you bought it in a foreclosure, unless if there's
something on what I would refer to as the WEOU
statement saying they're going to run water. Is it Joey's
problem or is it? Technically I understand he's your nephew.
He might be helping you out. But am I correct
in saying this is a Joey problem?

Speaker 11 (09:29):
We we covered, we covered the expenses. No, the problem
is with All State insurance. All State Insurance took over
the responsibility from the banks to winterize that property. And
there were two cracks.

Speaker 10 (09:43):
In the pipe.

Speaker 4 (09:44):
So somebody didn't put in the appropriate.

Speaker 11 (09:46):
Amount of weatherization in order to keep the ball in there.

Speaker 7 (09:50):
Yes, so they froze and they cracked. So who owned
the building at that time.

Speaker 11 (09:57):
Okay, at that time, at that time, it would have
been under the care of the banks.

Speaker 7 (10:01):
And okay, so but but you have nothing to do
with All State. Joey has nothing to do with All State.
You didn't have a contractual agreement with them, nor did
the owner of the property. So why are they even
involved here? Why don't you go back to the bank.
Did the bank and the purchase to Joey actually say
we're going to repair all this stuff?

Speaker 10 (10:24):
That was that was the intent? Was Okay?

Speaker 11 (10:28):
The banks took on responsibility when the when the building
went into foreclosure? Am I correct?

Speaker 10 (10:33):
Right there?

Speaker 7 (10:34):
Well, they foreclosed down the building, if I'm understanding this right,
they they they didn't start foreclosing. They foreclosed it and
sold it.

Speaker 11 (10:42):
They Well, they didn't. They didn't sell it. Joey went
and went through the process of of re it basically
sold out the property over to somebody else that other
person failed on their loan.

Speaker 7 (10:55):
I'm sorry, hold on, Danny, I'm sorry. Let me let
me understand something. Who owned it before for Joey.

Speaker 11 (11:03):
That I'm not sure?

Speaker 7 (11:04):
So it wasn't It wasn't joe all right, Okay, right,
So whoever owned it before Joey, did it actually get
foreclosed on in the bank took it over or did
they do like a short sale.

Speaker 11 (11:18):
Yeah, there's a there's a some kind of what I
call it legal maneuvering that you can do that. Let's
let's say it physically, say that Tom buys his property.
Guys tell them Dan, Dan.

Speaker 10 (11:33):
Doesn't do what he's supposed to do.

Speaker 11 (11:35):
Tom is a little short on money, but he doesn't
want to lose his credits on somewhere, so he goes
through all the process of getting the bank to regive
the back the property back to Tom. But in the meantime,
while the property was in the care of the banks
and the realtors, they were supposed to weatherize the building
because nobody was in the dwelling.

Speaker 7 (11:53):
Well, okay, then if it's as simple listen, if it's
as simple as what you're saying, how come the bank
or whoever hired who Okay, let me ask you this.
Who was the policy's name? In was it us bank?
I mean literally, who was the policy and who had
the policy right?

Speaker 13 (12:10):
Right?

Speaker 11 (12:10):
And from what I understand from Joey, the policy is
in his hands and it is the assessors of the
building assessors that the people that work for the insurance company,
they're the ones that are basically saying, no, we're not
going to take care of that. Now that there is
documentation from a licensed plumber that the crack of the

(12:35):
break was because of whether it's right, very good, thank you,
and freezing, then now now it's going to fall back
on that. But in the meantime, while why all the nonsense, why.

Speaker 7 (12:50):
Hold on, hold on, hold on, hold on, I'm like
my head spinning. I got some very pointed questions for
it sounds real messy. Everybody hold type, We're gonna be
right back, and Samantha, you'll be after Danny and Mario.
One line open, three oh three, Martino.

Speaker 14 (13:08):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 6 (13:12):
You don't pay a cent until you're content.

Speaker 14 (13:18):
Time for an insurance check up free, no obligation comparison
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 7 (13:45):
All right, three oh three seven one three eight two
five five three oh three Martino, we got one line open.
I gotta figure out what's going on, uh with Danny
and try to help him out here. He's got no water.
He's been living there for a month. He's ran from
I think his nephew Joey, and they have no water.
But I got to tell you about Paul the waterman,

(14:07):
the best for less. I got an email yesterday. I
guess Paul was in. I wasn't here yesterday, and they
got quoted a system, a whole house system that would
get rid of the PIFAs, all those little microplastics, and
it was like twelve thousand dollars. Paul's got a system
for thirty seven hundred bucks. Whole house system. It'll do

(14:28):
it all. It'll get rid of the PIFAs. On top
of that, it'll soften the water. And yes, I think
it was from Greeley, and yes, you do have very
hard water up there. And then it also takes care
of the chlorine issues if there is any. It's incredible.
Check them out at waterpros dot net. Waterpros dot Net.
Now I'm going to go back to Danny. Danny, I've

(14:50):
just got to understand something. If you're saying the insurance
company's supposed to fix it, what insurance company is it? Again,
I'll say, who has a contractual agreement and put in
the claim with All State? That's all I need to know.
Who is on the contract with All States?

Speaker 11 (15:06):
That's my nephew, Joey Mitchell.

Speaker 7 (15:08):
Okay, Then why isn't Joey getting on All State and
telling them to get out there and fix it if
it's a covered event?

Speaker 11 (15:15):
Is exactly?

Speaker 10 (15:16):
And then so and so.

Speaker 11 (15:17):
At this point, I guess we're gonna have to go
through legal ramification.

Speaker 7 (15:21):
Is it a renter's policy or a standard homeowner's policy?

Speaker 11 (15:24):
I think it's a standard home own owner's policies.

Speaker 7 (15:27):
Ready, get out to you. Is that possibly the problem? Pardon,
he's renting it to you? Correct?

Speaker 11 (15:35):
Well, we're we're all saying in the same in the
same place, we're paying the mortgage and.

Speaker 12 (15:40):
Eventually we'll probably end up buying.

Speaker 7 (15:42):
But that's so he's in he's in there with you
right now.

Speaker 11 (15:46):
Yes, he's in the dwelling with us because he's.

Speaker 7 (15:50):
You have a copy of the insurance.

Speaker 10 (15:54):
Have Joey send you all that stuff.

Speaker 4 (15:56):
And he's gonna be on the phone tomorrow because.

Speaker 10 (15:58):
I'm just I'm just a grandfather.

Speaker 7 (16:00):
Yeah, it is the.

Speaker 11 (16:02):
Boiling hot the children and the kids.

Speaker 7 (16:04):
Well, I can't believe you've lived without water. I like, honestly,
I don't want to. I don't want I but my god,
how are you showering? How are you flushing the toilet?

Speaker 11 (16:14):
They've been they've been at Motel's, okay, probably like ten
fifteen days of the of the college.

Speaker 7 (16:20):
It's going to cost just to fix it if the
insurance company's not going to do it.

Speaker 11 (16:25):
About six seven thousand dollars, eight thousand dollars.

Speaker 7 (16:30):
Well, what are you guys gonna do? Honestly, what are
you going to do? If it comes down.

Speaker 11 (16:33):
I'm not gonna get I'm gonna get I'm gonna get
the water turned on. But the insurance company is obviously
going to have to recompensate.

Speaker 7 (16:39):
You keep saying you you're so stuck on that. And
if there is coverage and Joey, who owns the house,
did have the coverage, then yes, we can help you
get the insurance company to step up and do it.
I've got mad at parent guy.

Speaker 11 (16:55):
Awesome, let me let me, let let me have Joey
call you tomorrow.

Speaker 4 (16:57):
All right, What what can I do to get the
the thing to you?

Speaker 10 (17:00):
Do you have an email address?

Speaker 7 (17:02):
Yes, Susanne will give you that. It's help at troubleshooter
dot com. But she'll give you that. Yeah. And that's
what I need more than anything is the policy.

Speaker 10 (17:10):
And we've got to have the fact. We gotta have
the fact in.

Speaker 7 (17:12):
Order to come out. Here's what I worry about. And
then I'm gonna let you go and you're gonna get
me that policy. I worry the policy is not in
your all's name.

Speaker 10 (17:22):
No, it's enjoyed them.

Speaker 15 (17:23):
It's good.

Speaker 7 (17:24):
Okay, that's all we need to see. And then I'll
have I put them on hold. Then I'll have an
expert look at it. I'll have Matt at Paragon look
at it to see if you have coverage for a
frozen pipe. Then if you have an expert saying it
happened because it was a frozen pipe, you do have
the proper coverage and they're denying it based on the

(17:45):
fact they're just jerks, then we'll get Matt with Paragon
involved and he'll force them to get it fixed. So
I mean, this should be a no brainer if everything
you're saying is correct. Once again, I got a big
fear just based off our conversation that that policy is
not in your all's name. I hope to God it
is so we can help you. Hey, Samantha, what's going

(18:07):
on with you?

Speaker 16 (18:10):
I have a twenty fourteen Kia that I've had back
and forth to the peakey of dealership several several times.

Speaker 7 (18:22):
What's going on with Let me ask you some basics here?
When did you buy it?

Speaker 16 (18:27):
Sure, my ex husband bought it in twenty fourteen, so
we're the original owners of it.

Speaker 7 (18:36):
Wait, you just said something I want to make sure on.
Did he transfer the title to you when you guys
got divorced? Yeah, okay, keep going.

Speaker 16 (18:45):
He actually he actually died in the we got the
title transferred.

Speaker 7 (18:52):
I understand.

Speaker 16 (18:53):
Go ahead, Okay, So the Kia actually has a class
action suit against engine defectiveness probably oil.

Speaker 7 (19:07):
Are you referring to oil consumption? Yes, consumption.

Speaker 16 (19:13):
We took it in a couple of years ago and
they explained Pekia explained to us that this is a
safety recall, and they did a varying test and they
put a a SDS. It's a computer thing that would

(19:37):
keep the engine from seizing up. And since then the
engine has seized up three times, well.

Speaker 7 (19:46):
Then it wouldn't. Wait wait a second, if an engine
seizes go ahead, Samantha.

Speaker 16 (19:53):
Oh, it keeps it from seizing up. So it goes
into what they call a limp limp mode.

Speaker 7 (19:58):
Yeah, but that could be all and that could be
a million things. So I mean, what is what do
they diagnose it as?

Speaker 4 (20:07):
They say?

Speaker 16 (20:08):
It's oil consumption?

Speaker 7 (20:10):
Okay, so why aren't they warrantying it for you? Is
it over one hundred thousand miles or.

Speaker 16 (20:17):
Well they are supposed to warranty it for us, but
they keep going in and saying that we're just going
in and replacing this or be aware that it's the
oil consumption. They're supposed to replace the engine, but they're not.
When we originally went in, they said, oh, yeah, this

(20:39):
happens again, we're going to replace the engine.

Speaker 7 (20:42):
So did how did they originally how did they originally
test it? Did they do an oil change? Then you
drive back in thirty days and they literally look at
how much oil is missing.

Speaker 16 (20:53):
Yeah, And what they did was they replaced the oil.
Then they did an engine bearing okay, and then we
had to go back in and then they check the.

Speaker 7 (21:04):
Oil okay, and then they said it was low. It
is consuming oil, yes, and then what and then they.

Speaker 16 (21:12):
Said we had to do all oil changes through the dealership,
which we have done, so we have records.

Speaker 7 (21:18):
Well you don't have that. First of all, that's a
big fat lie. You have to have proof of all
oil changes. But in no way did you have to.
I just don't want other people to have bad information.
You can get them done it Walmart shared a auto
Tech breaks plus, you name it. You can get them
done anywhere. You got to be able to prove you
had them done. So if they really told you that,

(21:39):
they're lying, sacks of crap. But keep going.

Speaker 16 (21:43):
Yeah, well you know, and this is my daughter's car.
So I just wanted to make sure that we were
following everything we needed to follow.

Speaker 7 (21:51):
Yeah, that's fine. So where did you went in? You
had the oil consumption test? They acknowledged you are losing oil?
Is that correct?

Speaker 15 (21:58):
Correct?

Speaker 7 (21:59):
Okay? And what what did they say right after that?

Speaker 16 (22:03):
Well, then they said that this happens again, we'll probably
replace the engine.

Speaker 7 (22:07):
And I assume what they did another consumption test? Yes,
and then what happened when you brought it back in?

Speaker 16 (22:16):
Then they said, well, the parameters have changed.

Speaker 7 (22:20):
What does that mean? Meaning that hold on? I'm sorry,
I want to make sure I understand. Ok kia changed
how much oil needs to be consumed in whatever amount
of time in order to qualify for a new engine?

Speaker 10 (22:32):
Correct?

Speaker 7 (22:33):
Yeah, okay. Then what they said that parameters have changed
and you're not consuming oil.

Speaker 16 (22:40):
We're not consuming enough oil?

Speaker 7 (22:42):
Okay, And that's where it is right now by for
an engine.

Speaker 16 (22:46):
Well, it happened a third time.

Speaker 7 (22:48):
What do you when you say, hold on, let me
put let me put you on hold, let me do this.
Break when you say, I'll ask you this after this, Mario,
you'll be up next. He's got an employment issue, by
the way, two lines open three oh three seven one,
three eight, two five five.

Speaker 14 (23:09):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 6 (23:13):
You don't pay a cent until you're contenth.

Speaker 14 (23:19):
Time for an insurance check up free no obligation comparison
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one.

Speaker 7 (23:29):
Help.

Speaker 14 (23:29):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance. Three oh three nine two zero
sixteen twenty two.

Speaker 7 (23:41):
All right, three oh three seven one three A two
five five couple lines open three oh three Martino, you
need any help. I'm going to go directly back to Samantha. Samantha,
you had a Kia. You and your husband bodies passed
away since, but in twenty fourteen, there was a h
lawsuit against Kia class action, and the settlement basically said

(24:04):
that if you had a certain kind of engine. I
think it was a two leader in the two point four,
the Theta engine or the Theta two or the Theta
I'm not sure how you pronounce it, but that's what
I found on it. And it looks like they would
reimburse if people were denied something under warranty and other issues.
But you're saying yours doesn't qualify at the time, but

(24:27):
you said you brought it in. They said, if it
did it again, you brought it to the dealer. They said,
if it did it again, they're going to put an
engine in it. You brought it back in thirty days
later it ate more oil and they said, well, Kia
changed how much oil it has to consumed in order
to qualify. But then you said you brought it back
a third time. What happened the third time?

Speaker 16 (24:50):
Well, if they've put this knock sensor in, okay, and
what that does is it puts the into a limp mode.
So that's what I talk about when it does it again.

Speaker 7 (25:06):
Well, you're totally confusing me. The knock sensor is if
the engine starts knocking, it basically tells you through a
check engine light that it's knocking. It could very well
send it into limp mode. I guess if it's bad.
But what has that got to do with the oil consumption.

Speaker 16 (25:24):
Well, in theory, if the oil is low, what it
is is a preventative so that the pistons or the
rods won't destroy the engine.

Speaker 7 (25:37):
Okay, how often is it going into limit? Suzanne get
shared in Auto tech on police, how long is it
going into limp mode?

Speaker 16 (25:46):
It has gone into limp node the third time.

Speaker 7 (25:50):
Like in how long and how long?

Speaker 16 (25:53):
Oh, in the last two years?

Speaker 7 (25:56):
Oh so in three times. But they put a sensor
in did they replace the original knock sensor? Yes, yeah,
you guys pay for that.

Speaker 16 (26:08):
Not the original one. We didn't pay for that. This
is what they have. They updated the software in here, okay,
so that it would happen if there's a slight vibration
into the engine.

Speaker 7 (26:25):
So what happens when when the check engine light comes on?
What happens? What do you do?

Speaker 16 (26:31):
Well, they've told us when the check engine like comes on,
we're supposed to stop and get it towed to the dealership.

Speaker 7 (26:38):
Okay, and you've done that three times in the last
two years, right, So when it gets there, what do
they do?

Speaker 16 (26:46):
And then they go over it and check and make
sure they do a varying test, although the last time
they didn't. And my concern is that this is a what.

Speaker 7 (26:58):
Do they do? Did they simply help me out here, Samantha?
Do they simply reset the light? What do they do?

Speaker 16 (27:06):
I simply reset the light and then.

Speaker 7 (27:08):
You drive another six seven months and then it comes
on again. Yes, and then you go through the same
thing again. And this has happened three times, yes, And
what did they say about the oil consumption on these
three visits?

Speaker 16 (27:27):
The second time this happened, they told me, it happens
one more time, we'll replace the engine.

Speaker 7 (27:33):
Okay.

Speaker 16 (27:34):
Last time that they did, they said, oh well, we
didn't see the light go on, so it just feels
like they're dragging their feet.

Speaker 7 (27:45):
How many miles around there he has done?

Speaker 16 (27:48):
One hundred and twenty seven thousand.

Speaker 7 (27:50):
That's just incredible for a twenty fourteen Kia. I mean
it's truly incredible. What did they extend the warranty too?
In that class action?

Speaker 16 (28:00):
One hundred and fifty thousand, so.

Speaker 7 (28:02):
You're still got quite a bit. And what dealership is it?
Pekkia Peak Kia? Is that off of a Rapo? No,
that's a wrapo Hokia? Wor's Peak Kiath Wadsworth? Oh okay,
have you brought it to any other dealer? I'm very curious.

(28:25):
I don't understand why they're just not warrantying that engine
out Peak Key. I wonder if you brought it to
another one. Have you called? Have you called Kia Direct
the manufacturer and asked them what's going on?

Speaker 16 (28:39):
Well, I that's that was a question. I thought I
might just do that, but my boyfriend said, why don't
you call the Tom Martino get some direction on what
you need to do, because as I read through the
comments online, a lot of people have had their engine
replace Yeah.

Speaker 7 (28:59):
I've had a couple hondis replaced under the same the
exact same thing, and it just wasn't pulling teeth like
you're going through. It's almost like they're trying to wait yet.
But I wonder if pete key is part of the
problem here. What records do you have? Do you have
all the receipts?

Speaker 17 (29:19):
I do?

Speaker 7 (29:19):
Can you send those? Are they like in a PDF?
Or do you got to what do you gotta do
you gotta scan them or how can you get them
to me?

Speaker 16 (29:27):
I can scan them, scan them? Yeah, and I do.

Speaker 7 (29:30):
Have, Yeah, And what I want on any of them?
Did they say if you come back for this, that
they're going to replace it. Is there any kind of
notes like that? No? There is not, Okay, but I
will be able to see where they went in and
they did the oil consumption test that should be on
the invoice. Yeah, that should be in there are the

(29:52):
results on there? Yeah, just send me you know what,
I'm not gonna I'll parson. I need you to send
me whatever invoices that are related to this. Okay, you
broke up there you got that, ye, all right, get

(30:12):
those over to me, and I'm going to put one
of our deputies on it. But I personally want to
look at these invoices and kind of understand the mileage
and the different dates. But I agree with you right now,
if everything's hit face value, something's going on. I think
a call to key is going to be an order.
But I really want those documents first, all right, so

(30:34):
hold on saying get those. Hold on one second. I
still would like Kevin Kukin is awesome, all right, three
oh three seven one three, go ahead, docums.

Speaker 13 (30:45):
I was going to say, this is a good example
for our listeners. Always get stuff in writing.

Speaker 7 (30:51):
Yeah, they'll have it.

Speaker 13 (30:52):
Sure what they say if they say bring in a
third time and replace the engine, put it in writing. Yeah,
so that, I mean, all this stuff is useless if
you don't have any documentation.

Speaker 7 (31:04):
Well, if it's consuming oil, they need a new engine.
I mean it's pretty cut and dry on that class action.
I mean, really all they do is test. It's this
simple doc But I'm not I'm just saying in general,
I agree with you one hundred percent.

Speaker 13 (31:18):
Just tell our audience to do that.

Speaker 7 (31:19):
Yeah, But this one is so cut and dry. It's
like you put five courts in it, you drive a
thousand miles. If there's only four courts left, you get
a new engine. Absolutely and in why they're not giving
her a new engine just makes zero sense to me.
Everybody holds tight.

Speaker 14 (31:38):
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Speaker 6 (31:58):
You'll think you're his only customer.

Speaker 14 (32:00):
And you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 7 (32:10):
All right, three oh three seven one three A two
five five. We have some lines open. Mario's got a problem. Uh,
I guess with his employer, Mario really quick, what's going on?
And let me ask you this. Are you a ten
ninety nine or a W two? How did they pay you?
W two excellent? And what is the problem?

Speaker 17 (32:30):
Well, so I was diagnosed with their sleep probably maybe
around eight months ago. Okay, and I did have a
problem with so it was customer servant just on the phone.

Speaker 7 (32:45):
Yeah, But ultimately, Mario, we're just gonna we're running up
against the clock and I'm gonna pick you up first
after the break. But what I'm curious is is it
a problem getting say unemployment, is a problem with them
firing you because of a allness you have? Just give
me a like a one line sentence, then we'll dig
into it after the break.

Speaker 17 (33:07):
Yeah, it's just a problem with them firing.

Speaker 7 (33:09):
So they fired you, and you want to relate that back,
did you? Okay? I got a lot of questions about that,
but that's the problem. He's been fired. I promise we'll
go to him first after the break. Three oh three seven, one,
three eight, two five five. We got a couple lines open.
You need help. I wanted to talk to Handa this
hour because twenty four to seven, I'm gonna try to
hit this every hour. They have got something going on.

(33:31):
If you don't take advantage of it, you're crazy. Simple
as that. Here's what they do. They come out, They
do a deep clean, basically a.

Speaker 14 (33:38):
Tune up or a refurbishment, go with a sure thing
Denver's Best Roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three oh three, seven to seven to one help. You'll

(34:00):
think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home
with Remax Alliance three all three nine two zero sixteen
twenty two.

Speaker 2 (34:10):
Yeah, ripped up new need advice who you don't have
to come running just as fast as we can.

Speaker 3 (34:26):
Show Shooter's gonna help. Come man.

Speaker 5 (34:30):
This is the Troubleshooter Show Now, Tom Martinez, welcome my
friends to the only show of it's kind.

Speaker 7 (34:36):
We're here to solve problems, answer questions, take complaints. We're
here to dive into your life and make it a
little bit better. Maybe you've been ripped off by a
contractor maybe there's a landlord out there giving you the business.
It doesn't matter what it is. We have recovered over
three hundred million dollars in cash merchandise exchanges refunds if

(34:57):
you have a problem, or maybe you just I want
to warn other people about a scumbag out there or
an issue. We'd love to hear from you. We got
three lines open three oh three seven one three eight
two five five. Deputy Doc to my right, and then
we have Hannah with fix it twenty four to seven
and Davis, you could just move here?

Speaker 8 (35:18):
Yes I did?

Speaker 7 (35:19):
Yeah, you like it? She moved with Golden. How long
wo'd you move?

Speaker 9 (35:22):
That's been been about a month now, one month.

Speaker 7 (35:24):
So I hate moving.

Speaker 9 (35:26):
I hate moving, and everyone please don't hate me. I
came here from Texas. I promise home up to be
a good neighbor, A good neighbor. Yeah, I've heard that
a lot of Texans are moving here. Oh my god,
I've gotten some pushback. Hey, d Deputy Dimitri just walked in.
We had a neighbor move in. We're in Franktown, pretty
far from Golden, maybe an hour or so, and we

(35:48):
had some neighbors moved in from Texas.

Speaker 7 (35:51):
How LONGO was it?

Speaker 8 (35:52):
It was like three or four five years ago?

Speaker 7 (35:54):
How I missed you?

Speaker 8 (35:56):
It was like four or five years ago.

Speaker 7 (35:58):
Yeah, so we were we lived. There's just wildlife everywhere. Yeah,
there's bears, there's mountain lions, there's bobcats, there's wild turkey like,
squirrels are everywhere. There's squirrels, there's deer are like. Rabbits
are everywhere, and we have, of course rabbits. We just
got everything. And they had chickens. A lot of people

(36:21):
have chickens out in their neighborhoods. So they put in
a coop and they got chickens, and the chickens do
their thing. And I'll tell you this, if a bear
wants a chicken, a bear's probably gonna get a chicken.
You know, bears can open car doors, open windows, and
go into homes. If you watch some of the YouTube videos,
these things are very very intelligent. So apparently a bear

(36:45):
knocked down their whole chicken coop or something. Somehow the
bear messed with the chickens. I don't know if it
killed one or two chickens. Didn't kill any chicken, Susanne,
I don't remember.

Speaker 18 (36:56):
Mostly it was getting close to his little girls and
that was scaring mom and the little girls.

Speaker 7 (37:02):
But it was because of the chickens.

Speaker 18 (37:04):
I think they had chickens or they had trash out
and hadn't learned that whole thing yet.

Speaker 7 (37:09):
Or they had to trash out, so they were afraid.
Bottom line was he was like, Oh, I don't want
to bear on my property. I got little kids. So
this dumb ass puts up on Facebook.

Speaker 18 (37:20):
Well, first off, Mark, I don't know if you know this.
I think he fired his gun to scare the bears,
not to shoot him, but to scare him. And then
you're right on Facebook, go ahead.

Speaker 10 (37:29):
Yeah.

Speaker 7 (37:29):
So he goes on to Facebook, our neighborhood facebook page,
which you got to be like invited to be a member,
all that crap, and puts up there that if he
sees that bear again, he's gonna shoot that bear. Yep, Okay,
now no, it gets great, Dmitri. So he puts that
this is a big to do in our neighborhood. So
like a day after he posts that, there's like fifteen

(37:51):
neighbors out there with signs picketing hiss.

Speaker 2 (37:55):
No.

Speaker 7 (37:56):
Within a couple months, they moved back to tenth the bear,
Save the bear, Get rid of the Texans.

Speaker 8 (38:04):
Save the bear, get rid of the Texans. That's the
slogan right there.

Speaker 7 (38:08):
Can you imagine no moving in not quite understanding the environment,
you're in and then threatening to kill the wildlife. First
of all, unless if it like literally tried to attack them,
his ass would be in big trouble. Yes, you can't
hunt a bear in frank Town. Period. Now we can
shoot guns all day. I can go out back and
blast up stuff all day and night if I well,

(38:29):
maybe not night noise ordinances, but all day long, no
big deal. But you can't shoot wildlife. You can't hunt
the turkeys. You can't hunt a deer in any former fashion,
can't get a tag, can't do it.

Speaker 9 (38:41):
So Mark, I've got an idea for you. Yes, if
you're looking for another stream of revenue, you need to
start a course.

Speaker 7 (38:46):
Yes, and living in Colorado, I'll ride a one oh
one for Texans and the Texans.

Speaker 9 (38:52):
And quotes bless their hearts because that's what we say
in Texes. That's our underhanded way of saying screw screw
you say, oh, bless their hearts.

Speaker 7 (39:00):
Actually, I like most Texans. This guy just I don't
know where he I know where he went wrong. I
don't know why he went there, but when I didn't
probably move from Austin. Where do you live, Dallas, Texas? Yeah?
See that's Texas. Austin's like California, Texas.

Speaker 9 (39:16):
But it's interesting as people that leave California, that are
fleeing from California, most are moving to Austin. Yeah, and
if you're wanting to leave California for especially political reasons,
I don't know why you're moving to Austin.

Speaker 7 (39:29):
Well, I don't know why anybody.

Speaker 8 (39:30):
It is beautiful there.

Speaker 7 (39:32):
It used to be beautiful. I think it used to
be absolutely beautiful. Now I think the mayor and I
think it's become it used to be a quaint little
college town. That's what it was.

Speaker 9 (39:43):
It is no longer that it is built up so
much it cannot sustain.

Speaker 7 (39:46):
It's Los Angeles.

Speaker 9 (39:47):
The amount of people, the traffic crime is horrible, unlike
anything I've ever seen.

Speaker 7 (39:51):
It's like Denver.

Speaker 9 (39:52):
I will say, though geographically beautiful and that downtown, there's
certain things.

Speaker 7 (39:57):
I'm still going to disagree with you. Austin sucks. You're
Los Angeles such.

Speaker 2 (40:01):
I don't care.

Speaker 8 (40:03):
Remember the Yogurto murderers. We just watched yeh.

Speaker 7 (40:08):
Watching that on Netflix.

Speaker 8 (40:09):
I've got a cash But that was a long time ago.

Speaker 7 (40:12):
Well that's crazy, but that was the beginning of the
liberal ness.

Speaker 9 (40:15):
Brokaysh Herewood still has the natural.

Speaker 7 (40:18):
Beauty, though I don't know the Marue.

Speaker 9 (40:21):
Liberals can't take away the natural beauty. The God created beauty.
God what God stronger than that?

Speaker 7 (40:28):
Put up those wind things in the ocean in New
Jersey that kill the whales. You want to see a
big dead whale float up on the beach.

Speaker 8 (40:35):
I do not want to see that. I do not
want to see.

Speaker 19 (40:37):
One of the most beautiful and serene places I found
in Colorado is the Pawnee National Grasslands that are kind
of between Greeley and Wyomingawny Pawnee. Yeah, is it a reservation,
Uh No, it's it's it's a National grasslands, which is
like a national forest. Is just a different kind of
vegetation over there, and it's beautiful. There are these bluffs

(40:58):
over there. It's so just work into Austin. Oh well,
Hannah said that the liberals are going to have trouble
destroying the environment. Well, they found a way to do
it over there that they planted hundreds of wind mills.

Speaker 7 (41:14):
Or they drop wolves in there. Well, that's in the
Denver Zu.

Speaker 19 (41:19):
Wind mills are sitting there all day, all night chopping
up birds.

Speaker 7 (41:23):
Oh yeah, Oh yeah, they're real the ocean out in Jersey.
Yeah yeah. I mean it's a crime against the environment.
I guarantee you that. All right, let me get back
to this guy and we'll jump back into there, because
I got a lot more to say on that, Mario.
So tell me the deal. You have a very bad
case of sleep apnea, right, So how does that affect

(41:46):
your job? Help me there? You can't sleep at night,
so therefore you're tired. I mean, how does that work?

Speaker 17 (41:52):
Yeah, so since I was at a desk all day,
I kind of had a little I kind of would
get attacked a couple of times throughout the day and
I'd fall asleep.

Speaker 7 (42:03):
So you were okay, so you weren't. But Mario, if
you weren't doing your job, are you trying to say
this is like an Ada issue? They can't fire you
for falling asleep at work because you have sleep apnea.
I'm trying to figure out where you're going with it.

Speaker 17 (42:19):
No, I just was wondering. So we got I got tested,
and I got the machine and everything. I'm trying to
fix the problem.

Speaker 7 (42:26):
Hey, by the way, man, let me ask you a
couple of things about that, and we'll jump back in.
Did they put you on a CPAP to a sleep study. Yes,
so when you wear when you wear that apparatus, I
assume you're sleeping.

Speaker 17 (42:41):
Good now, I'm yes, and no, it's getting better.

Speaker 7 (42:46):
It's just well, it's hard to learn to live with it, right,
I mean, is that the only problem? Now? Yeah, you
realize people out there realized sleep apne is not just snoring.
When my dad got into his eighties, it got so
bad one time at our house here we thought we
were calling nine to one one. I mean, it got bad.

(43:08):
In fact, my mom was ready to take him to
the hospital or we were ready to call an ambulance.
He just simply couldn't breathe. So it was the elevation.
Of course, he wasn't used to and he figured he
could get away four or five days without his machine,
so he didn't bring it, and man, it could have
been catastrophic. Thank god it wasn't. But Mario, what I'm

(43:29):
trying to impress on you by saying, by telling you
that story is make sure you use it. It might
not be just not sleeping great, but literally you can
stop breathing and die. I mean it's that crazy, Are
you fat?

Speaker 10 (43:44):
Yes?

Speaker 7 (43:44):
So that's the other big thing man. And listen, I'm
not sugarcoating anything. You got to lose weight, jack. You
know they have the stab. Now if you're morbidly obese
or just obese, you can go get on something that's
going to help you lose weight big time. I mean
big time. Mario. Are you on a GLP one yet?

Speaker 10 (44:03):
I'm not on it yet. I have to be.

Speaker 17 (44:05):
I have to have diets. What they've told me at
the doctor?

Speaker 7 (44:08):
Yeah, how long ago? How long I know what you're
going to say. How long ago was that?

Speaker 17 (44:13):
I want to say that was late winter, so around
probably February.

Speaker 7 (44:19):
It's probably changed big time. There's other ways to get it.
I realize a lot of people can't afford it, especially
if you don't have a job right now. But there's
other ways besides health insurance. But yes, for obesity. Give
me an idea of your weight. How many pounds over
are you?

Speaker 17 (44:37):
Well, let's see last weigh that was five probably or something.

Speaker 7 (44:44):
My god, man, they could make a documentary on you.
That's a lot of weight. Brother. You got to get
on something. There is no way you can't get on
a GLP one. Then you've got to do a little
diet exercise. I know it's I know it's easier said
than done, but you got to get on that the
LP one just so you eat less. Man, your stomach
is gonna work a lot slower. I'm on it right now.

(45:06):
I wasn't that. I mean, I was two hundred and
thirty pounds now I'm down around one eighty six so
and that was in seven months.

Speaker 12 (45:14):
Man.

Speaker 7 (45:14):
You can literally lose twenty twenty five percent of your
body weight. For you, that's one hundred and fifty pounds
in less than a year.

Speaker 10 (45:22):
Man.

Speaker 7 (45:23):
Then you might even look at a lap band or
something like that. But there's ways around this. And I really,
I know you didn't call to hear me tell you you're fat,
but my god, Mario, really I know I'm being serious. Man,
you need to get on something. I feel for you
right now. I want you to get on something and
lose weight. This is the least of your worries at

(45:45):
your size, the least of your worries or whatever this
employment issue is. But let's go back to that. If
they fired you, you should be on workman's comp unemployment,
thank you unemployment.

Speaker 17 (45:58):
Well that's what I was gonna do after I got
off the phone.

Speaker 20 (46:01):
I mean, you know, and I am doing stuff, doing
stuff to lose the weight and everything I eat you
know less. I don't eat fast food and you know
that sort of thing.

Speaker 7 (46:12):
Mario, I gotta tell you, I'm going to go back
to this, and this is so important, not just for you.
GLP ones do something that most people don't understand. You
will understand it. You know, when you wake up and
you want something from McDonald's or I don't care if
you're eating it or not. That's not what I'm saying.
When your brain says I want that McMuffin, or your

(46:33):
brain says I want pizza or I want ice cream.
One of the things that GLP one does, it mimics
exactly what your body does when your stomach is full.
It sends GLP ones to your brain to say, hey,
I'm not hungry anymore. I don't feel like food anymore.
So it doesn't just slow down the digestive. It gets

(46:56):
rid of the food noise. That's what you need. It
will get rid of the food noise so you don't
think of food. Yes, you will feel full, but you
won't think of food. That is what most people's issue
is is that even when I dieted before, if I
wanted to lose thirty or forty pounds, the biggest problem

(47:17):
was all I would think about is my diet. I
would thank God. I can't wait for my diet to
be over. None of that anymore with these Please, for
the sake of God, Mario, get on a GLP one
and your healthcare provider should be able to get you
on one. And if you qualify for Medicaid because you
don't have income right now or I don't know what

(47:38):
the asset based part of that is, but if you
qualify for Medicaid, you're going to be able to get
on one for your weight, I promise you. And if
you not, you're talking to the wrong doctor. Oh okay,
give him my listen. I want give him my email.
Any questions you have going forward. I would love to
talk to you, man. I want to help you through

(47:59):
this journey. How old are you.

Speaker 10 (48:03):
Right now?

Speaker 7 (48:05):
Oh my god, Mario, we're gonna get your ass into Shay,
We're gonna do it. I'm gonna help you, man, I
promise you. I'm gonna help you. Now. File workman's I
keep wanting to say, workmen's job. File unemployment. Yeah, well
do both if if listen, the bottom line is you

(48:27):
weren't wrongfully terminated, there's no there's no fight there. If
you couldn't do the job, they have the right to
fire you. So if that was your question, there you go.
But they cannot deny unemployment and you have paid into
that for X amount of years. Don't feel bad about
being on it. You've got to follow the rules and
try for other jobs. And it looks like you're trying
to solve the problem, so you can stay focused during

(48:49):
the day at work. So you're on a good scheme.
Get on that g LP one and just any questions
you have asked me. Now, if some reason it is denied,
we know that hansho over there. We'll email them and
we'll get the ball rolling to get you your benefits.

Speaker 17 (49:06):
Okay, sound good?

Speaker 7 (49:08):
All right, Mario, man seriously take care grab his infos, Suzanne.
I mean, so, I that's a lot of weight. Listen,
five and twenty five pounds unless if he's seven foot
nine is absolutely morbid. It really is. And Mario, I
know you can still hear me, and that's why I'm
saying this. You have to do something.

Speaker 14 (49:33):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only

(49:55):
customer when you choose Frank durand the real estate Man
dot com to list your home with REMAC allions three
all three nine two zero sixteen twenty two.

Speaker 7 (50:05):
Hey, we were talking just because of that last call
over the break. I'm pretty happy the Presidential Fitness Test
is back. I really am. And Keith, by the way,
had a problem with Farmers Insurance, and Keith called back Man,
I guarantee we can help you out with that big time.
And then Ari, I don't know what, just tapped into

(50:26):
the phones.

Speaker 8 (50:27):
She's I'm calling her back.

Speaker 18 (50:29):
At one first scheduled call, Mark, I had a question
for Hannah Sure, a gentleman who was driving in the
mountains and had terrible connection, and so I wanted to
ask Hannah and we might have to.

Speaker 8 (50:41):
Get your tech on.

Speaker 18 (50:42):
But he said that he has spider ducting in his
house a deducted furnace. He wants to replace the furnace,
but wonders will a new furnace work with the old
spider ducting.

Speaker 8 (50:56):
Yeah, we're gonna have to call him the big guns.
I'm gonna call our HVAC manager.

Speaker 7 (51:00):
Let's get a spider duck.

Speaker 8 (51:01):
It spider ducting.

Speaker 18 (51:03):
If you want to send me his info, I can
clarion got perfect.

Speaker 8 (51:05):
We'll get that answered.

Speaker 7 (51:06):
I think on some of those old homes, the mini
splits the way to go if you can go there,
but your teckl no better. Uh, Presidential fitness test, it's back.
People are like hard for me when I was a kid. Yeah,
but I mean, were you okay? So here's the argument.
Here's why Obama got rid of it. He got rid
of it for the out of shaped kids because they

(51:28):
felt bad. I mean, what does that mean?

Speaker 8 (51:31):
I couldn't do the chin up smart cluck on the bar?

Speaker 7 (51:33):
So did you sit there? Whe were you embarrassed? Did
you wish you didn't have to do it?

Speaker 2 (51:37):
Well?

Speaker 8 (51:37):
I just didn't expect the blue ribbon. You knew the
blue ribbon wasn't gumming.

Speaker 7 (51:43):
I just like, uh, I'm glad it's here. We pushed
our kids hard man, not so hard to where they
got freaky either, So I mean somehow we found that
right mix. But I think competition has to be instilled.
Taekwondo instilled it in our children big time. But that
kind of competition with the whole school in your peers,

(52:05):
I used to love it. I wasn't good at the
chin ups either. That was the worst part of it.
How about climbing the rope and gym class, forget about
it that.

Speaker 8 (52:13):
I was never doing that.

Speaker 7 (52:14):
I've never been able to do that. By the way,
we should have a look at you. How could you?
We should? That brings me to my next boy.

Speaker 19 (52:21):
We should do our own presidential fitness test here on
car Day.

Speaker 7 (52:24):
We should. Yeah, I'm sure I would love that. And
Vic yeah yeah, okay. Something tells me they're not going
to participate. I think there's gonna be a lot of
pizza left Uneaton that day. Yeah, a lot of pizza.
It's kind of crazy when you think about it, though.
It's like that competition I believe is good, hopefully believe
it or not. I do believe this. I hope it

(52:45):
motivates just like how I was talking to that guy.
I don't I'm not going to say, oh, so you're overweight. Now,
he's fat, man. He needs to understand he's fat. He
needs to understand how dangerous it is, and he needs
to understand how he can fix that. Whether or not
he wants to, that's a whole different question, you know.
But these kids that are obese, and in the United
States we have more obese kids, and I think anywhere

(53:07):
it's sad as hell. They're sucking down big gulps everywhere.
They should be out running, they should be in gym class.
And if they don't want to be because they're not
as fast as the other kids, won't get your ass
and gear.

Speaker 9 (53:20):
I think the competition is so important at any point
of life.

Speaker 7 (53:24):
Just click in the job market, learning that when you're young.

Speaker 9 (53:27):
But even more basic than that, movement you never you
never regret to workout, for mental health, for physical health,
for absolutely everything.

Speaker 8 (53:37):
Just walk, just anything.

Speaker 9 (53:39):
And kids are more sedentary than they've ever been, so
anything that's gonna promote movement.

Speaker 7 (53:44):
Heck, yes, Dave, I'm not gonna say his last nine,
but Devin Dave, Suzanne Dave had to have been up
to oh yeah, three fifty during COVID. Yeah, he dropped,
so he came over. They came over for Thanksgiving. We
didn't see him for a few years, known him twenty
twenty five years. They lost some relatives. We knew they
had nothing for Thanksgiving, invited him over. They came over.

(54:04):
Dave lost like it was remarkable. He was down to
eight lost one hundred and fifty pounds. You know how
he did it? He walked eight miles a day. Eight miles.
That's what he did. He didn't run, it didn't jog,
it didn't lift weights, didn't do sit ups. He literally walked,
just walked around the neighborhood eight miles a day.

Speaker 8 (54:24):
It's his basic. Isaac Newton knew that's.

Speaker 9 (54:26):
An object in motion stays to stay in motion. An
object at rest stays at rest.

Speaker 2 (54:31):
Move.

Speaker 7 (54:32):
How about your uncle Tom? How about your uncle Tom?
Doubt God rest his sole He died from a widows
maker recently, but going back seven eight years, the guy
was obese, probably four hundred pounds.

Speaker 8 (54:46):
For a long time too.

Speaker 7 (54:48):
Ever, since I knew him, I never knew him nuts
at any normal way. Yeah, you know what he did?
This is crazy. He walked. You know how many miles
a day eight to ten. You know where this it's
a crazy party in a circle in his house. No,
through the kitchen, through the living room, through the family
right through the kitchen, through the living room, through the family.

Speaker 8 (55:10):
Right which there's no excuse.

Speaker 7 (55:12):
You can do it. You can do it.

Speaker 9 (55:13):
I mean I would say go outside, that's also good
for you. But if it's got to be in your house,
you can do it.

Speaker 8 (55:18):
That's that's amazing.

Speaker 7 (55:19):
And you dropped so much weight. It's crazy people, It's
so important, so important. Now, uh three oh three seven
one three a two five five, David, what's the deal
with State Farm that I'm going to take a break
and I promise I'm going to come right back to you.
Go ahead, Okay.

Speaker 12 (55:36):
Well, I had an accident. I hit somebody. The original
estimate was four thousand dollars, ended up being fifteen thousand dollars.

Speaker 7 (55:43):
Oh my god.

Speaker 12 (55:45):
Yeah, So I ended up paying out of cost my
deductible and an additional twelve hundred bucks that State Farms
doesn't want to pay.

Speaker 7 (55:54):
And well, I don't understand Wait a minute, I don't
understand that part. Hold on, I've got I want to
deep dive into this. We got to get our insurance
expert on we can. But that doesn't sound right. Why
you had to come out of pocket doesn't sound right
at all. And why you did come out of pocket
besides your deductible on a liability claim is insane. Now,
if we're talking about your own car, that might be

(56:16):
a little different, but I want to hear about it
right after this. By the way, three oh three Martino,
three oh three seven to one three talk.

Speaker 14 (56:28):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 6 (56:32):
You don't pay a cent until you're content than.

Speaker 14 (56:37):
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven to
seven to one help. You'll think you're his only customer
when you choose Frank Durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 7 (57:00):
Three oh three seven one three eight two five five
three zero three Martino. By the way, this hour brought
to you by Frank Duran, the real estate Man. Oh yeah,
this guy made us so much money selling our house
in Castle Rock. Now, listen, I'm not gonna say it
wasn't a little nerve racking because Frank comes in with
all his secret sauces. I understand him now, but you

(57:21):
might not at first. But when he's done, he's going
to get you more money than you thought for that house,
and he's going to sell it faster. In fact, he
sells more homes faster, okay, and for more money in
one month than the average realtor in Colorado sells in
over a year. Think about that. Those are real stats.

(57:42):
You can go to MLS and check him out. Frank
Duran Homes dot com. Frank Duran Holmes dot com. By
the way, don't be fooled about the other commercials going
so and so sells more homes. It's all bs. Go
look at him, and if they weren't advertisers on this show,
I'd call him out for it. And when I say,
on this show, they just have those recorded spots playing.

(58:03):
So hey, I'm gonna get yelled at for this. I
already got myself into deep. Shannon's even given me the
stink guy on this one. David State Farm problem. So, David,
you caused the accident. You ran into another car? Is
that correct?

Speaker 12 (58:19):
Ye?

Speaker 7 (58:20):
Okay, the other car. Initially we're talking about the other car,
not your car was only supposed to be four or
five thousand.

Speaker 12 (58:29):
No, the other car basically didn't have a scratch on them.
My TRP looked like I get.

Speaker 7 (58:35):
A oh, okay, so you're talking. You're going you're going
to your own insurance policy for your own car. Right,
So you bring it to the body shop. The initial
estimate is four or five grand, right, So they start
doing the work. They put in a bunch of supplemental

(58:55):
claims and it gets up to fifteen thousand. Yes, and
why didn't your insurance? First of all, what was State
Farm's reasoning on not paying twelve hundred of it?

Speaker 12 (59:10):
They really didn't have it. Well, they kept saying, oh, well,
we need more documentation from the shop. Okay, were at
first we were five thousand dollars apart, and then they
came in and they sent it in and now we're
twelve hundred dollars apart. And you know, it's like for
it has a light bulb, something to hold, clips to

(59:32):
hold something up. But it's like, man, they just nickel
and diamond.

Speaker 2 (59:36):
Man.

Speaker 7 (59:36):
Well, David. When you say that, I want to ask
you something. Do you think it's possibly the body shop
that was nickel and diming you to death?

Speaker 12 (59:46):
I don't know.

Speaker 7 (59:47):
Yeah, that's I don't know either. I'm just curious if
generally speaking, it's so easy. I don't know if they
use exact tomate. I don't know what software your body shop,
but it should be perfectly aligned with almost every insurance company.
And you go in and you basically plug in what
needs to be done, and it adds the brackets, it
adds everything. I would think that possibly the body shop.

(01:00:11):
But so you went to pick it up, you had
to pay the additional twelve hundred So what else? What
else is going on with this? Or is that the
whole problem is that your beef?

Speaker 12 (01:00:22):
Well? No, So then I called up a state farm
and said, you're twelve hundred dollars short, and then they said, well, we'll,
you know, send us another forum. Have the repair shop
send us another updated form, at which we did, and
I called them. They said, well, we need seven days
to look at it, with seven days of this coming Thursday,

(01:00:44):
and it's just like, I don't know.

Speaker 7 (01:00:47):
So what happened? In other words, nothing's happened. Thursday's coming up. Yeah,
who is the body shop?

Speaker 12 (01:00:56):
It's a chiropractor in Aurora.

Speaker 7 (01:00:58):
And what's your gut? I mean, really think about this.
What's your gut? Do you think they're trying to overbill
or bill for something that's not called for, or you think, really,
this is State Farm just stonewalling.

Speaker 12 (01:01:13):
I think it's State farmed stonewalling. They said they've been
horrible here in the last eight months. Yeah, okays the
excuses for not paying.

Speaker 7 (01:01:22):
Yeah, no, We've had calls left and right, left and
right on State Farm.

Speaker 12 (01:01:28):
And you know so, I guess they'll wait till Thursday.
But can I take on a small claims court if
they don't pay?

Speaker 21 (01:01:35):
No?

Speaker 7 (01:01:35):
Contractually in that policy, because you sign an agreement with
the meaning you purchase a policy, it's probably going to
have basically an arbitration clause. It's going to have all
kinds of clauses. You might even have to go to
appraisal first. There's ways to do what you're looking to do,
don't get me wrong, but whether or not it's worth

(01:01:56):
twelve hundred is crazy. Even going to the appraisal clause.
And here's what the appraisal clause is for everybody out there,
and it goes for cars, and also goes for homes,
it goes for almost any kind of policy. You hire
someone that is a appraiser. They come out and they look
at everything that shop did and they go through it,

(01:02:17):
and if there's extra stuff that needed to be done,
they say yes, and they come up with a dollar amount.
So let's say the dollar amount your appraiser is sixteen
thousand dollars. Then they send out an appraiser and your case,
State Farm. State Farm goes through everything and basically says, okay,
it's fifteen thousand. So now what happens is, because they're

(01:02:39):
independent appraisers, they both start talking together and they go
down and they come up with an agreement. A lot
of times the agreement's going to be right in the middle.
Sometimes if one side is truly correct, then the other
side will come up or go down to where it's
supposed to be. But during the appraisal clause, they're going
to come up with an agreement, and then that's what

(01:03:02):
it's going to be. If they can't come up with
an agreement and other options open up. But here's the problem. Generally,
you're going to pay for that appraisal, and that appraisal
is going to be over twelve hundred dollars. So I
mean you're already upside down right there, just paying for
the appraiser to get twelve hundred. Okay, But here's what

(01:03:25):
we can do. Listen, We've got people at Compass Insurance
that are great, So if you can get us all
the information. One, it's got to be declined. So if
it's actually declined this Thursday, you said this Thursday, right, ye,
call us back and let us know, and then we
can have a deputy or I can have one of

(01:03:45):
our experts over at Compass Insurance reach out to State
Farm after looking. You got to send us all the
paperwork from the body shop and what is the discrepancy,
and we'll be able to figure out if the discrepant
see is right or wrong through maybe another body shop,
and then one of our people will call over to
State Farm and see if they can't figure it out.

(01:04:07):
But honestly, it should be pretty straightforward. It either is
a valid charge or not. I'm telling you insurance companies now,
with exactimate or whatever they use, there's a few different ones.
It's almost identical, and I don't care if it's for
your home, it's painting x amount of space, it's replacing
X amount of squares on a roof, it's doing this,

(01:04:29):
it's doing that. Everything adds up in this software, and
everybody agrees on the pricing. So it's either it's either
real or it's not. David, So if you really think
it's real, or they refuse to pay it, the second
option is we'll call over to the body shop and go. Now,
wait a minute. You know you guys were supposed to
fix it because I have insurance and you're dealing with

(01:04:50):
State Farm, but you're charging me twelve hundred dollars more.
I don't understand it. So that's the other avenue we
can go. But let's see what State Farm says first.
All right, brother Will we'll.

Speaker 12 (01:05:02):
See what they did say on Thursday and we'll go
from there.

Speaker 7 (01:05:04):
Thanks man. All right, three oh three seven one three
A two five five three zero three Martino, we got
lines open. I want to hear from your three oh
three Martino.

Speaker 14 (01:05:13):
Hold tight, go with a sure thing Denver's best roofer
Excel roofing dot com. You don't pay a cent until
you're content. Time for an insurance check up free no obligation.
In comparison, call Compass Insurance paying too much your coverage

(01:05:34):
at dozens of insurance companies. Find out now three oh
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance three.

Speaker 6 (01:05:45):
Oh three nine two zero sixteen twenty two.

Speaker 7 (01:05:51):
Three O three seven one three A two five five
three oh three Martino. After the break, Wayne's got a
problem with one of our referral list members. We're going
to dive into that excel roofing. I'm going to try
to get one of them on. I'm not sure what's
happening there, but I promise Wayne, just like any other thing,
we're going to get it handled. We'll get them on
and figure out what's going on. But it's something with

(01:06:13):
a looks like something with a truck or something, but
we'll find that out. I do want to talk to
Hannah again fixmihome dot com. First of all, I like
the jumping in on the show. That's pretty cool. I
like having conversations with you and George Donaldson and the
gang down there are great. But this deal you guys
have going Yes, nineteen bucks if you have not had

(01:06:35):
your air conditioner serviced in two years, even if you're
an existing customer. Here's what I love about this. You're
allowing existing customers that forgot about it, and because generally
they'd be paying one hundred and ninety nine bucks.

Speaker 8 (01:06:49):
Hud doneon dollars.

Speaker 9 (01:06:50):
The reason we're doing this is because we're seeing customers
that have used us for years. We adore they got busy,
didn't do this for whatever reason. It causes breakdowns that
cost the money that they don't need to be spending,
so we want to prevent them.

Speaker 7 (01:07:03):
Well, I love the no breakdown guarantee. It's hard to beat.
You pay nineteen bucks, guys, nineteen dollars. They come out
to your house, they tear apart your air conditioner and
they clean it. And by the way, the number one
killer of not only a furnace, but your air conditioner,
especially the condenser outside. Think of all the mud and
snow and crap that built up during the winter that's

(01:07:25):
sitting in there. They come out and hose it down,
clean the fins, they clean it. It's almost like a
refurbishment for nineteen dollars and then they give you a
no breakdown guarantee on it go.

Speaker 14 (01:07:37):
With a sure thing Denver's Best Roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for
an insurance checkup free no obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three o three seven to seven
one help. You'll think you're his only customer when you

(01:07:59):
choose Frank Rand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two.

Speaker 22 (01:08:07):
Yeah, ripped off news advice who you don't have?

Speaker 2 (01:08:20):
Run in? Just suspass as we can show.

Speaker 3 (01:08:23):
Shooter's gonna help coming man.

Speaker 5 (01:08:26):
This is the Troubleshooter Show. No Tom Martino, Welcome.

Speaker 7 (01:08:32):
My friends to the only show of It's Cat and
we're here to solve problems, answer questions, take complaints. We're
here to make your life a little bit better. You've
been ripped off or taking advantage of, or maybe you
just want to expose expose a scumbag. Three oh three Martino.
It's as easy as three oh three Martino. Deputy du

(01:08:54):
joined us a little late last hour, but Deputy D
I still am so upset. I'm glad it worked out,
but it still drives me crazy. That insurance one we
dealt with. I want everybody to understand this story real
quick that I'm going to get right to the phones.
This lady what was her name, fuk hock fuck fook

(01:09:14):
buys an insurance policy from uh State No god, no,
I yeah, this mistake. It was an American family to
the American family, so she used what I refer to
as the pillar of the Vietnamese community. Fuck is Vietnamese,
the person for American famfam what was his name? Oh,

(01:09:37):
I don't remember.

Speaker 19 (01:09:37):
They never returned my calls over there, so I contact
the corporate.

Speaker 7 (01:09:41):
They were gonna come on the air the first time
we reached you. That would have been awesome. Yeah, but
then he didn't. He decided not to. So she pays this.
It's not even a broker, it's an agent for State Farm. Yeah.
Thirty three to four thousand dollars up front for a
year on a policy. That's it. We saw all the records.
Hannah with fixed my home. Listen to this, you see

(01:10:04):
imagine this. You go out, you buy insurance for your house.
This happens to be a commercial business, doesn't matter, and
you pay for the whole year in advance. That way
you get a discount or whatever you pay for the
whole year. Three four grand, six weeks goes by, hailstorm comes,
you see your neighbors getting roofs. Someone goes up there

(01:10:26):
and goes you got roof damage. So you call up
and put a claim in with your insurance company, to
be told by American family, you don't have a policy
with us. We denied your policy. So the agent you use,
the local guy who happens to be Vietnamese and is
a pillar of the Vietnamese community here. We don't know

(01:10:46):
what he did. We don't know if he just took
the money put in his own bank account. All we
know is originally she had no coverage and she was
out thirty two hundred dollars and she had what she
thought was average for six weeks.

Speaker 8 (01:11:02):
He was pretending he was never with.

Speaker 7 (01:11:04):
We don't know how nefarious it was or was. Oh,
we don't know. If it fell through the cracks, it
fell through the cracks.

Speaker 19 (01:11:11):
Mark, I can tell you there was nothing the farious
going on because I'm looking at a letter that took
received from AMFAM itself, and it explains like, without reading
the whole thing, I'll just give you kind of like
my understanding of it. But they initially approved. That's called
the surmise thank you. So, so they initially reviewed and

(01:11:33):
approved the underwriting prior to receiving the signed application, and
they apparently they did it on the phone. So she
signed the application, the agent submitted it along with Hook's payment,
but then their underwriting area kind of changed their mind.
They decided that they didn't want to property, didn't want
the risk associated with a restaurant fast food.

Speaker 7 (01:11:55):
And that's when the broker or agent never.

Speaker 19 (01:11:58):
Told her, well yes, so they according to MFAM, they
told the agent that, hey.

Speaker 7 (01:12:04):
We're not going to underwrite this anyway, you know, tell
her goodbye. And this is all within a week looks
like a couple of weeks.

Speaker 19 (01:12:11):
The application was received on May twenty eighth. They informed
the agent on June June twelve that they're not going
to do it. And unfortunately, according to AMFAM, somebody at
the agency was on vacation and this pure and she had, yeah, how.

Speaker 7 (01:12:32):
Does they never refunded her money till we got involved that.

Speaker 8 (01:12:35):
Was my question, what did you pay for?

Speaker 7 (01:12:37):
How the hell does that work?

Speaker 19 (01:12:38):
Okay, well, the letter doesn't actually address that, why because
the letter is not.

Speaker 7 (01:12:45):
But here's well, to me, it's ask covering. Right.

Speaker 19 (01:12:48):
So on July seventh, Hook called the agency to report
a laws due to heal damage. UH the agent advisor
that the risk wasn't eligible and therefore policy was not issued.
That was the first time that took found out. However,
here's the key paragraph. After after reviewing the communications, that
you were not properly informed that a policy was not
issued covering, a decision was made to pursue a claim

(01:13:10):
investigation based upon the policy quoted by.

Speaker 7 (01:13:14):
The agency, and I garantee you moving forward. I guarantee
that's because our great listeners helped us reach out to
the pillar of the Vietnamese community that made her think
she had insurance when she actually had no coverage, whether
by accident or not, and made it very clear this

(01:13:34):
is not acceptable. And who else got reached out to?
Remember who Thuck reached out to, Dora the door. She
reached the door, do a formal complaint, and boom, now
they're covering it. And we also got her real insurance
through compass.

Speaker 19 (01:13:51):
Yeah, and it would be interesting after to see what
thuks to me.

Speaker 7 (01:13:56):
That falling through the cracks, just like Hannah was saying.
The part I'm not understanding is until we got involved,
they weren't going to cover anything. It was too bad,
so sad they were going to refund the premium. Why
when it was Why when they denied to do the coverage,

(01:14:18):
why was it not refunded instantly? Makes no sense to me. Well,
it's a really good question.

Speaker 19 (01:14:24):
One I did not look into because, yeah, because I
was more concerned with getting coverage for Took's hair loss.

Speaker 7 (01:14:32):
But this is going to be this is one hundred
thousand dollars on your your notch man. That was a
good job. Well, I wish I.

Speaker 19 (01:14:37):
Could take credit, but Thuk did all of the hard
work and I just kind of ran street.

Speaker 7 (01:14:43):
No matter what I'm telling you something, if she did
not call this show, yeah, she would not be getting paid.
I can tell you one and fifty percent. They already
told her to pound sand here's your thirty two hundred
dollars of that. That's right.

Speaker 19 (01:14:58):
It would be interesting to see what the loss assessments
looks like so that we can connect hook with math
from Paragun Services to go out there and really double
check this claim.

Speaker 7 (01:15:08):
See, you can get us some more money, all right, Ori,
he's got an HVAC issue. Keith's got a farmer's insurance problem.
Right now, I'm going to go to Wayne. Hey, Wayne,
what is going on with you? Sir?

Speaker 10 (01:15:22):
Well?

Speaker 15 (01:15:22):
I ordered a roof through Excel a few months ago,
and I had to get a yeah, Excel roofing, and
I had to get approval from the homeowners, which I did,
and then the check the bank lost the check, so
we had to redo the check. Anyway, we get to
where they're going to deliver today and the supply company shows.

Speaker 17 (01:15:42):
Up with a twenty five thousand pound.

Speaker 7 (01:15:44):
Truck you mean literally two days?

Speaker 15 (01:15:48):
Yeah, today, which is fine, we scheduled that. Yeah, but
I'm on five.

Speaker 17 (01:15:53):
Acres and I got a concrete driveway.

Speaker 15 (01:15:55):
Yeah, and I'm looking at that going I don't think
you can drive that on my driveway.

Speaker 7 (01:16:00):
So what company?

Speaker 15 (01:16:01):
What company?

Speaker 7 (01:16:03):
What supply house was delivering it? What did the truck say?

Speaker 15 (01:16:09):
I didn't really look at that.

Speaker 7 (01:16:10):
Did you talk to the driver and say, do you
guys guarantee the driveway? Do they want you to sign
a release? I mean, what what transpired when this truck
showed up.

Speaker 17 (01:16:19):
I did talk.

Speaker 15 (01:16:21):
I did talk to the driver and he said I
asked him that. I go, okay, so if you crack
my concrete, you're going to take responsibility. And he said no.
He goes, if you give us the okay, we'll do it,
but we don't take responsibility. So I'm like, okay, then
you can't drive up my driveway is what I said.

Speaker 7 (01:16:37):
Got it?

Speaker 15 (01:16:38):
And then so by the time so he gets on,
he goes, let me make the phone call. He was
talking about they can get something up out something else
out here when they bring it up and drop it off.
I don't think that's putting it on the roof though,
because this had a crane on it too.

Speaker 10 (01:16:50):
I mean, I'm talking.

Speaker 7 (01:16:51):
Generally, these big kind of semi trucks show up and
they have the crane and they lift them up by
basically the palette and drop off all the ship on
top of the roof. Yes, So what was and I'm
I don't know if you know the answer. What was
the secondary option? Wayne? I mean, they're not going to

(01:17:12):
be able to, you know, climb up on a ladder
with all those shingles. I mean, that would be insane.
But I don't know what what was the other person's
option or the driver's other option, Well.

Speaker 15 (01:17:23):
The option the driver had no other option but notifying Excel.
And so the salesman from Excel was calling me, and
the option was seven hundred dollars because that's exactly what
they're going to do. They're going to take a bundle
at a time and climb it.

Speaker 2 (01:17:35):
Up the ladder.

Speaker 10 (01:17:36):
So I was mad.

Speaker 15 (01:17:37):
I understand the seven hundred dollars because that's more labor.
I was upset that I'm going to find that on
the data delivery. He came to my house and he
saw my driveway and he's hired everything and we made
a deal at my house. Why didn't you tell me
this before they look your driveway? That's what I'm mad
about now. I don't know how I've seen smaller trucks with,
you know, bottom delivered houses.

Speaker 7 (01:18:00):
Hey, Wayne, you're you're Wayne. You're coming Wayne, Wayne, you're
coming in and out a little, so stand still or
do something. So I get it. So the salesperson came out,
he saw the driveway. You're saying he should have warned
you about this, and I get it. You didn't want
your driveway cracked. When they did my roof, they brought

(01:18:21):
it out just like we're talking about, with a big
truck and put it on my roof. I never would
have thought to ask, but it didn't crack my driveway.
And I'm out in the country like you are. I
just never I just didn't have the issue when Excel
did mine. So where does it stand now? Are you
going to pay the additional seven hundred or where are
we at?

Speaker 8 (01:18:40):
Yeah?

Speaker 10 (01:18:41):
I said fine, I just.

Speaker 7 (01:18:44):
I can't freaking hear him. He's got to get that better.
I don't know what else to say. Meantime, Henry Brett's
the owner of Excel Roofing. In fact, Henry and Jay
that's his father. They run the show down there. Henry,
My understanding is you did talk to your salespeople. You
kind of have an understanding of what's going on, But
explain to people in general. Then we'll talk about Wayne

(01:19:07):
because I'm trying to get him a decent connection so
I can figure out where he's at. But in general,
just like when you did my roof, or when you
did times or when you've done eight hundred million roofs,
how does that typically work? When it comes to a
truck and unloading. What happens if it does break this cement?
I mean, and I realized this isn't you guys, these

(01:19:28):
are the supply houses. But how does it work? Henry? Yeah,
absolutely so.

Speaker 23 (01:19:34):
The way that it works is that XL we call
in the order to one of our supply houses, typically
Pacific Supply, and then they do they bring their boom
truck out and that is it is a big semi
and it does have the ability to occasionally pop driveways,
especially on the corners. And part of our presentation book
goes over all of the loading procedures and how the

(01:19:58):
semi lifts the shape up to the roof. And I'm
going through some communications here with the customer and we
have a verification that the roof was going to be
loaded on seven am on Thursday. So I can't verify
that Joe delivered that message, but this is pretty standard procedure.

Speaker 7 (01:20:18):
So typically you will send that out what the day
before delivery or that's something I assume your sales guy's Joe,
that's something he would go over. Let's bring Wayne back up. Hey, Wayne,
did Joe go over with you that this big truck
shows up and all of this or what.

Speaker 15 (01:20:36):
Yeah, he didn't tell me it was going to be
this big truck. But he did say that they're going
to show up tomorrow and put the shingles up on
the roof, okay, and that they're going to start Thursday
morning tearing the roof out and doing the roof.

Speaker 10 (01:20:48):
Yes, we did go over that.

Speaker 15 (01:20:50):
I just wanted to finish because I was cutting out.

Speaker 7 (01:20:52):
Yeah, yeah, go ahead.

Speaker 15 (01:20:53):
At the end of our conversation, I told Joe, fine,
I'll pay the seven hundred dollars, Okay, I just need
this done, and Joe said, I don't like your attitude,
so I'm not going.

Speaker 10 (01:21:03):
To do it.

Speaker 7 (01:21:05):
Wow, Henry, did you talk to Joe on this? Has
had his side. I'm sure his side's different.

Speaker 10 (01:21:13):
You know what.

Speaker 23 (01:21:14):
He did not tell me that he made that comment,
and that's that's inappropriate. I'm sorry that he made that comment.

Speaker 7 (01:21:22):
Dwayne, were you like, I mean, be straight. We're gonna
find it out. I'm pretty sure they record, but I mean,
I mean, were you kind of like off the hinge cussing?
I mean, give us the real story.

Speaker 10 (01:21:35):
Love you to listen to the I would love you to.

Speaker 17 (01:21:37):
Listen to the recording.

Speaker 10 (01:21:38):
Okay, I don't cuss.

Speaker 15 (01:21:39):
Okay, I don't call names, but I am very passionate,
just like you are.

Speaker 10 (01:21:43):
Mark.

Speaker 15 (01:21:44):
My voice does get raised.

Speaker 7 (01:21:45):
But I do cuss and I do call names. But
keep going.

Speaker 15 (01:21:51):
Yeah, I just I wasn't hacky. I got this dropped
on me. I mean, I'd love you guys to listen
to the recording.

Speaker 7 (01:21:56):
Hey, Henry, would you do me a favor? Would you
talk to Joe at his side of that? But where
where do we stand now? Wayne? I mean, I got
the owner on. I mean, do you want to get
the roof done? How do you want to move here? Man?
You want to They're a great company. They've done numerous
things for me. They're just a great company. I don't
know how else to put it. And by the way,
I want to ask Henry something. Hold on, Wayne, is

(01:22:18):
this an insurance deal or a cash deal? Okay?

Speaker 23 (01:22:22):
So from what I understand, this was initially an insurance
claim that got denied, got it and then I'm not sure,
but according to Joe, Wayne sued the insurance company and
then they paid out.

Speaker 7 (01:22:33):
Wayne, tell me about that. That's very interesting.

Speaker 15 (01:22:38):
I went through Paragon.

Speaker 7 (01:22:40):
Oh nice, Matt got involved.

Speaker 15 (01:22:42):
Yeah, it's been a year and a half process.

Speaker 7 (01:22:44):
Oh yeah, I know, brother. So yeah, but that's how
you ended up hutting the check.

Speaker 4 (01:22:52):
Yes, I have the check, that's.

Speaker 15 (01:22:53):
And the bank lost the check two months ago. Yeah,
so we had to make two months to get it
another check.

Speaker 7 (01:22:58):
Yeah, no, no, that matters hand. Yeah, Henry, let me
ask you something now, In general, if something comes up
like this, let's say it's an area where you can't
even get a truck to Let's forget about cement driveways,
but let's say you just simply can't get a truck
down there, does the insurance company generally pay that extra

(01:23:18):
labor if that was the case.

Speaker 23 (01:23:22):
No, the insurance company does not want to pay for roofloading.
I got It's not something that they would normally cover.
They will cover like extra tarpauling. If we've got to
move the material back to the dumpster, they'll cover that,
But as far as roofloading, they that is not something
that's easy to get out of them.

Speaker 7 (01:23:41):
Well, okay, let me go back to Wayne. Wayne, where
do you want to go from here? Now?

Speaker 15 (01:23:47):
Well, like I told Joe on the phone that I
just need my roof done, I'll pay the seven hundred dollars.

Speaker 4 (01:23:53):
That's what I told Joe.

Speaker 7 (01:23:54):
Henry. You want to do me a favor, Henry, let
me put you I want to put I want to
put a Wayne on Hold Wayne, hold tight there, Henry,
Will you do me a favorite? Talk to Joe. We
don't know Joe's side of the story. We don't know
why it got to the where Wayne's saying it got to,
nor do we know where Joe was coming from. Can
you kind of have that conversation and call back up

(01:24:15):
and see if you guys are good to go forward,
or you can reach out to Wayne directly, but kind
of let kind of let me know what the outcome
is as well.

Speaker 23 (01:24:23):
All right, sure, and I've talked to Joe, and I
would still like to take care of Wayne. If it's
reassigning it or we take it a different direction. I
would like to make sure that we get this job
taken care for him.

Speaker 7 (01:24:35):
So you just want to get it knocked out, hey, Henry.
I love that. Hey Wayne, I'm going to have Henry
call you up. Maybe he'll reassign it to somebody or
talk to you directly or whatever. But they want to
get it done, so let's just get it figured out.
So they can start tearing it down tomorrow and get
your roof up. Sound good, brother, that sounds great, all right, Henry,

(01:24:57):
reach out to him or have someone reach out, and
I appreciate it. Wayne, follow up if you need to,
but I doubt it real quick. Excel roofing too. These
guys are great. There's not better roofers out there. I
wouldn't use anybody else, but I want to say something
about them that they're doing right now simply because it's
a little slow. That's the best deal in the world.

(01:25:18):
There's no better deal. Ninety nine bucks. You get your
gutters cleaned. It doesn't matter if you got a one story,
two story house. Nothing crazy. They're not going to come
out doing a commercial building. These are homes and ninety
nine dollars. They send a whole crew up there. They
clean the heck out of the gutters, the down spouts,
they rinse them out. I mean, it's unbelievable if you

(01:25:38):
haven't had it done. It's better than anything for only
ninety nine dollars. They want to keep their crews moving
in between hailstorms and full roof jobs they'll loss, so
check for any damage. These guys do repairs a lot
of roofing companies. All they do is complete roofs. These
guys they find a few loose shingles or something like that,
they're going to get them fixed up for you. They

(01:25:59):
do all of that regardless of who did your roof
A full service department. But Dad, ninety nine bucks are
offering and Henry, I sure hope you're still offering it,
because I'm going to feel pretty dumb at this point.

Speaker 23 (01:26:11):
If you're not, you know, Mark, we're gonna make sure
we get you that ninety nine dollars ever clinning.

Speaker 7 (01:26:17):
Okay, three oh three seven six one sixty four hundred, Henry,
I appreciate you coming on. Brother. How's your dad doing.

Speaker 4 (01:26:27):
He's doing pretty good.

Speaker 23 (01:26:28):
His back from his trip and he's back here at
the office.

Speaker 7 (01:26:32):
Oh, I love it. Tell j I said, hello, give
these guys a call. That gutter Cleaning's kick ass. Three
oh three seven sixty one sixty four hundred Excel Roofing,
And I'm glad that worked out beautifully. Everybody, hold tight,
go with a sure.

Speaker 14 (01:26:51):
Thing Denver's Best roofer Excel Roofing dot com.

Speaker 6 (01:26:54):
You don't pay a cent until you're content.

Speaker 7 (01:26:59):
Time for an insurance check up.

Speaker 6 (01:27:01):
Free no obligation.

Speaker 14 (01:27:02):
In comparison, call Compass insurance paying too much your coverage
at dozens of insurance companies find out now three oh three,
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 7 (01:27:38):
Two five five three oh three Martino. By the way,
he really should watch behind the scenes. We have all
kinds of interesting conversations. More times than not. What I
have learned during breaks when I talk to Dimitri more
than anybody is how wrong he is. I mean, it's
like if I had to, like, okay, so when I

(01:27:58):
do in house commercial and I'll do one here in
a second. In fact, they'll do it real quick. Paul
the water Man. In fact, he was in yesterday. This
is true. I got an email last night and through
help at troubleshooter dot com, they literally had a quote
for over ten thousand dollars for something that got rid
of pifis these plastics in the entire house, in the

(01:28:21):
water system. It was over ten grand. That's all it did.
Though it wasn't a softener, it was just whatever that is.
I guess it's some form of filtration. I don't know,
but Paul's got one. Check this out, guys. Not only
does it do the water softening and get rid of
all the PIFAs, all of it. On top of that,
it handles any chlorine issues you have less than thirty

(01:28:43):
seven hundred dollars for the entire house all in thirty
seven hundred bucks installed compared to ten thousand for a
system that does one. It's impossible to beat. In fact,
Suzanne and I have a water pro system and we
love it. We've had it a couple of years, no problem,
almost zero maintenance. It's unbelievable. Check him out at waterpros
dot net. Waterpros dot net. Now I'm going to go

(01:29:06):
back to the phones. But if you go to YouTube
dot com and type in Troubleshooter Network during the breaks.

Speaker 8 (01:29:14):
If you hear what we're having for dinner.

Speaker 7 (01:29:16):
You can hear you. If you didn't hear what we
were having for dinner and could actually guess, I would
give away like some big, big prizes, but you did it,
it'd be impossible, be impossible.

Speaker 2 (01:29:30):
Too much.

Speaker 7 (01:29:31):
And then if you could guess how many times at
Dmitri is just wrong, just wrong, I said to him.
I said, I don't even know how it came up,
but we were talking about going postal. I don't know
what made me think of that, dang it. I don't know.
Maybe it was Doc's face, I don't know, but I

(01:29:51):
was thinking about, when's the last time someone went postal?
I remember how it went. The mail never stops, that's right,
the mail never stops. And you said, no, wonder people
unfortunately go postal. Yeah, because think about it. You have
a task to deliver mail or sort mail, and literally
it never ends. Usually usually you have a task like

(01:30:13):
you go out and you help consumers and then we
finish and it's done and you go to the next task.
Newman never delivered in the rain, that's true, Unsheinfeld. But
think about it. I mean, really, the mail never stops
coming ever, so they go postal and they go out
and they kill people and coworkers and stuff. And I said,

(01:30:34):
when do you think the last time someone went postal?
And Dmitri said years and years and years and years
and years ago.

Speaker 3 (01:30:42):
Yeah.

Speaker 7 (01:30:43):
So I was like, wow, that's a lot of years.
So I googled it, and the last time a postal
worker murdered someone that was his this happened to be
a supervisor, was on October twentieth, twenty twenty two, which
would be maybe arguably a couple of years. But you
said years and years and years and years. So once

(01:31:05):
again we have now shortened. When Dimitri's right, we say one.
I can count on one hand the amount of times
I've said one.

Speaker 10 (01:31:15):
Mark.

Speaker 19 (01:31:16):
The vastness of your wrongness cannot be overstated.

Speaker 7 (01:31:19):
Yeah, it is so bad Mark that.

Speaker 19 (01:31:21):
Next time you're right, you're actually going to be wrong
because of all the carry forward wrongness that you have
to burn you can carry with you. Thank you, Ari,
What is going on with you?

Speaker 2 (01:31:31):
Man?

Speaker 7 (01:31:32):
How can we help you today?

Speaker 2 (01:31:34):
Hey?

Speaker 24 (01:31:35):
Mark, goodness speak with you. So I'm calling in on
behalf of my mom. She's a hard working, educated woman
who moved here about twenty years ago, so English is
her second language. She's almost sixty three years old. She's
been without air conditioning in her town home for over
two months now, and her three cups who live there

(01:31:56):
with her are suffering in this heat.

Speaker 25 (01:31:57):
And she's chopped in a mess with an HVAC company that's.

Speaker 7 (01:32:00):
What is the mess? She's what is the mess she
is trapped in? I mean, so it broke? When did
it break?

Speaker 10 (01:32:08):
Yeah?

Speaker 25 (01:32:09):
So in June her old system broke. It was about
twenty three years old.

Speaker 7 (01:32:13):
Okay, so she had a company out and it broke
and they sold her a new system.

Speaker 23 (01:32:19):
Correct.

Speaker 7 (01:32:19):
Yeah, So what company is it? First of all?

Speaker 12 (01:32:22):
Yeah?

Speaker 25 (01:32:23):
Yeah, it's called Southwest Heating and Cooling out of Little Tin.
They serviced the whole Denver metro area. So I've got
like sort of a breakdown here. I can give you
a few points that that would be helpful to get.

Speaker 7 (01:32:34):
Well, let me just ask some questions first. So, so
they came out sometime after June and installed a new
air conditioner. Did they put a new furnace into.

Speaker 24 (01:32:44):
Yeah?

Speaker 25 (01:32:45):
So they actually put in a heat pump with a furnace.

Speaker 7 (01:32:48):
Nice. Was it a mini split?

Speaker 10 (01:32:51):
No, it's just a heat.

Speaker 26 (01:32:54):
I got it.

Speaker 15 (01:32:55):
Yeah.

Speaker 7 (01:32:55):
So where did the first thing go wrong? Did it
ever work?

Speaker 2 (01:33:00):
No?

Speaker 7 (01:33:01):
Okay, install go ahead, I'll go ahead and let you
give me the skinny version. Go ahead, sure, yeah.

Speaker 25 (01:33:07):
Yeah, So the day of installation it never worked from
the jump. The owner and also who is the salesman
gave her an amount a total amount of fourteen thousand dollars.

Speaker 17 (01:33:16):
That was not honored eventually, so her financi.

Speaker 25 (01:33:20):
Ended up being more than that. There the installation is
really shoddy, so the day of inslation, it never worked.
We just had the fan on. They claimed that it
was some minor issue that they had to come back
and fix, but they didn't come back and fix.

Speaker 16 (01:33:33):
It and it never worked.

Speaker 25 (01:33:34):
And then my mom was trying to get documentation from
the owner in contact and he was really noncommunicative, really unprofessional,
and she was like, Okay, I don't trust you. I
don't want you in my home, like you're not treating
me well. So she was trying to get them to
give her a refund and return the unit and they're
still refusing to cooperate with us.

Speaker 7 (01:33:53):
Does it work at this point, No, do we know
what's wrong with it? As has Another company went out
and looked at it.

Speaker 17 (01:34:02):
Yeah, there's a lot of issues.

Speaker 25 (01:34:03):
So we had another company come out. We unfortunately weren't
able to get a city infection because the company also
never properly filed a permit and they don't do infections
without permit.

Speaker 7 (01:34:13):
Yeah. I get all that, but what did the other
companies say, is wrong with it.

Speaker 25 (01:34:18):
Yeah, there's multiple code violations.

Speaker 7 (01:34:22):
So the wait, wait, wait, I'm not listen. Listen, I
don't care about code violations at the moment. Ari What
I care about right now is it fix it. Twenty
four to seven went out there. What would they have
to do to get it running? As far as you know, yeah.

Speaker 25 (01:34:38):
As far as I know, there's an electrical issue.

Speaker 17 (01:34:41):
I think that there's a wiring.

Speaker 25 (01:34:42):
And compatibility along with the other installation issues that are.

Speaker 7 (01:34:46):
Not And what is Southwest Heating and Cooling saying about
that when you provide them information saying here's why it's
not working.

Speaker 21 (01:34:57):
Yeah, so they.

Speaker 25 (01:34:57):
Don't know as far as I understand, I don't think
I really understand because the owner has never actually been
out to see the installation work that was done. He's
claiming it's a small wiring issue.

Speaker 7 (01:35:07):
Okay, listen, it wasn't that long ago. We can both
agree it's been a couple months. It's been a horrible timing.
But really, we want to get this done. If Southwest
and I'm not saying they are willing by any means,
I'm not even saying they're capable to me. Just listening
to your side of the story. They don't even seem capable.

(01:35:29):
But let me ask you this, if they were willing
to fix it, hire an electrician or whatever they need
to do to fix it, well your mom go along
with that game plan. Let me just yes or no, no,
She's all right, hold on now, I got to put
you on hold. I got to take this break. I'm
running late. We'll dig back into it. I want you
to rethink that maybe she's not there and you're there

(01:35:51):
when they come over to fix it. Maybe there's some
other stuff they got it tidy up. I don't know,
but really think about what I just said.

Speaker 14 (01:36:05):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're contenth
time for an insurance check up, free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only

(01:36:26):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 7 (01:36:39):
All right, three oh three seven one three A two
five five. We do have a couple of lines open
three oh three Martino, now's a great time to get through.
We've been talking to Ari in an HV HVAC issue.
Her mother has a town home and a company came
out and put in a new furnace and air conditioning
unit Southwest eating and cooling. On Yelp, they have like

(01:37:02):
a one point nine star. That's not good at all.
But what was the other one?

Speaker 19 (01:37:06):
Google Google it was they had like four point eight four,
three hundred reviews.

Speaker 7 (01:37:12):
But for whatever reason, this heat pump system and by
the way, those are super efficient. There's nothing wrong with them.
In fact, let me let me ask you that, Hannah.
Just in general, you guys saw a lot of heat pumps.

Speaker 9 (01:37:22):
Absolutely, it's Colorado. They're a really great choice. For what
you've said, that efficiency, Your bill's going to.

Speaker 8 (01:37:27):
Be so much lower.

Speaker 9 (01:37:28):
It's pretty mild here, especially in the mornings and evenings.
Heat pumps are a great option for folks. Here's the
caveat as long as they work when they're installed. And
it sounds like that's the problem we have.

Speaker 7 (01:37:39):
Yeah, right, yeah, And that's kind of the cool part
about what you guys do it fix my home. You
have an entire electrical division, this would have never been
an issue.

Speaker 8 (01:37:47):
So this is you know the advantage that we have.
We've got HVAC Asian heating.

Speaker 9 (01:37:51):
We also have plumbing and then electrical, so it sounds
like with Ari, the electrical and the HVAC it's all intertwined.
So you really want technicians with experience in both areas
coming out to jump on this.

Speaker 8 (01:38:04):
I want Ari to know, I was texting our manager.

Speaker 9 (01:38:06):
Yeah, we are happy to send two technicians out as
soon as possible.

Speaker 8 (01:38:11):
We do a free second opinion.

Speaker 9 (01:38:13):
Really, the idea here is to educate so then the
consumer can make the decision. But we love to come
out and take a look hopefully get you guys some answer.
So Ari, if we can get your information, you don't
have to do it on the air here. We would
love to send our top text out to you and
see if we can help in any way.

Speaker 7 (01:38:28):
Ari, I think that's a great idea.

Speaker 26 (01:38:30):
That would be amazing.

Speaker 25 (01:38:31):
Yeah, we have gotten another company out for a second
opinion where they basically just told us all the issues
that we're wrong.

Speaker 10 (01:38:36):
But that would be amazing as well.

Speaker 7 (01:38:38):
And that what I would like is you report back
to me what it's going to cost to get working.
So now I want to give you some bad news.

Speaker 2 (01:38:45):
Ari.

Speaker 7 (01:38:46):
I don't see them giving you a refund on this.
I mean we can press. In fact, I'm going to
have I'm going to put Dmitri on this and we're
going to press them. But if they're willing to come
out and get everything done, going to have a hell
of a time, or your mom is saying no in
a judge seeing it any other way, you have to.

(01:39:07):
I understand there's some bad chemistry there, something has gone wrong.
I get that. But if you guys, only, if only,
if they could actually get it fixed and working, you
really need to convince your mom to let them have
that option if they're willing to do it.

Speaker 25 (01:39:25):
Yeah, they weren't. They wanted to come out and fix it,
and my mom refused, and then they offered to replace
the system with an AC unit for the exact same cost,
which would have been a huge loss of money.

Speaker 16 (01:39:39):
For my mom, and she didn't want to do that.

Speaker 7 (01:39:41):
You mean for a traditional not for a heat pump, correct.
I agree with that. That would be heat pumps costs
way more. That'd be a total Yeah, let's try to
do this. Let's say, Susanne, let's see if we can
get them on, get Southwest on. Let's just ask them
about a refund. And then when you talk to him,
I want to see if you'll come on the air.

(01:40:01):
Hopefully after this break, we'll have him on the air,
get their side of the story. Let's give him a
chance to explain and see what they gotta say. Then
we'll dig dee absolutely all right, Keith, you'll be after this.

Speaker 14 (01:40:16):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're contenth
time for an insurance check up, free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only

(01:40:38):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 7 (01:40:52):
All right, three oh three seven one three eight two
five five three zero three Martino. So sus has message
in the owner for Southwest Heating. Here's what I want
to do. Let's get everything over. Let's see if they
call us back, that'd be grateful.

Speaker 18 (01:41:09):
Left my cell and our call in line for the owner.
He had just stepped out.

Speaker 7 (01:41:13):
Awesome, and we're gonna get everything over to Dimitri. He's
gonna follow up so we can clear that line for
Ari at this point. Okay, make sure we got all
our information. It was kind of funny we were talking during
the break fix It twenty four to seven. We were
talking about to quiet Cool products. She just bought a
house here, Hannah Davis with fix At twenty four to seven,
and she has a quiet Cool install there and it's

(01:41:36):
not something you would generally have in Texas with the
humidity and hot mornings in the summer, but for Colorado
it's cool. But what I want to talk about real quick, though,
is to deal with fix my home. You go to
fixmihome dot com. And we only got about a minute here,
so i'll say it again after the break, but they're
gonna come out. They're gonna clean that AC condenser outside,
they're gonna clean that fan blower motor. They're gonna make

(01:41:59):
sure the AC is up to snuff, put a no
breakdown guarantee on it all for nineteen dollars if you
have not had it cleaned in two years. If you
have not had it clean, get it done. It's only
nineteen dollars. My goodness, they're going to spend an hour
or two. They want to earn your business. They want
to tell you about their electrical division and everything else.
So when something does break down your water, heat or anything,

(01:42:22):
you're going to know who to call. Take advantage of
the day nineteen dollars deal. It's not you can't get
any better. They're going to clean, refurbish your system. You're
ac for nineteen dollars seven two zero, five two, six
thirty nine thirty nine. Or fix my home deck.

Speaker 14 (01:42:39):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only

(01:43:00):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 22 (01:43:09):
Yeah, ripped up, bad news, need advisel, you.

Speaker 2 (01:43:19):
Don't have come running just as fast as we can.

Speaker 3 (01:43:25):
Shooter's gonna help come.

Speaker 2 (01:43:29):
This.

Speaker 5 (01:43:29):
He is the Troubleshooter Show. No, Tom Martinez, welcome.

Speaker 7 (01:43:33):
My friends to the only show of it's kind. We're
here to solve problems, answer questions, educate you, try to
recoup money if you've been ripped off, go after the
bad guys, expose the bad guys, and everything in between. Yeah,
we have a little fun doing it. We like talking
real world stories. I'm sitting next to Deputy Dmitri. He
of course, uh has aspirations to become, yes, a gentleman farmer,

(01:43:57):
which we all can't wait for that to happen. And
then Hannah Davis with fixmihome dot com and she's got
to split real soon, so I do want to talk
to her that. I promise Keith, I'll go to you next,
and whoever's on the other two lines, I'll get right
to you. But these guys are doing something that you
have to do. It's kind of slow right now, it's
not super hot, and that's just how this summer's been

(01:44:19):
quite Frankly, I love it, but it slows biz down
a little. They've got a deal right now. They're gonna
come out and clean that air conditioner unit nineteen bucks.
When I say clean it, please understand this. This isn't
they send somebody out and go, hey, you need this,
that and the other. No, they're gonna spend an hour,
two hours cleaning the condenser outside that's been sitting in

(01:44:41):
that snow and the mud and the rain and everything else,
the hailstorms. They're gonna come out. They're gonna clean that condenser,
clean the blower motor, clean everything with the air conditioner,
and give it a no breakdown guarantee for nineteen bucks.
Caveat if you have had it cleaned in the last
two years. They're not going to do it unless you're

(01:45:02):
a new customer. If you're a new customer, they'll do
it period. They want to earn your business. It's the
whole reason they do this. These guys do electrical they
do heating, they do cooling, they do drain cleaning, they
do plumbing, they do everything. They want to come out
and give you the best deal ever to prove to
you they're your company to use in the future. It's

(01:45:23):
that's what they do. It's their marketing. You know what's funny, Hannah,
You do a lot of marketing for fix my Home,
and this nineteen dollars deal is unbelievable every time you
do it. I mean you get forty or fifty whatever
it is. Let me give the number real quick, though,
seven two zero five two six thirty nine thirty nine.
You got to call, say Troubleshooter Special, Martino Special seven

(01:45:45):
two zero five two six thirty nine thirty nine, or
Fixmyhome dot com. But I want to talk to you
about something real quick. Yeah, because you got to go
this is up your alley. You have done. Really your
job description with fix it is marketing's.

Speaker 8 (01:46:04):
In marketing and storytelling. Storytelling. It's a little pretentious, but
it is true.

Speaker 7 (01:46:08):
No, it is. It's the same thing. So when we
think of an average customer acquisition, when I used to
have my Goodyear stores, we had five stores around here,
I would run what was called a lost Leader nine
to ninety five oil change. I would run them back
in the day on a mailer. It was called value ads,
and I'd always buy the front page. That front page

(01:46:28):
would cost me x amount per zip code and then
what you do is start breaking down the response coming
back in and you can come up with an acquisition price.
What's very curious about what fix it's done, and it's
remarkably ingenious. You guys, instead of spending a ton of
money marketing, and I know you guys spend a lot

(01:46:49):
of money marketing, but instead of running like a ad
on television for bookoo bucks on every zip code around
Denver Metro and the Springs or wherever you guys are,
you guys decided instead of spending one hundred thousand there,
let's actually send a tech out to a customer's house
for nineteen bucks and introduce the company in a proper

(01:47:12):
way and give them a service that they can't get
anywhere else. There's nobody else that I have ever heard of,
any other HVAC tech that's gonna go out to your house,
tear apart your condens or, clean all the dirt out
of it, get it out of the blower motor, and
put a and put a note breakdown guarantee on it.
For nineteen dollars. They're gonna spend two hours. You've got insurance,

(01:47:33):
you got a truck, you got payroll, you got everything
that makes up a big business and you're gonna do
it for nineteen bucks. You lose hundreds of dollars on this.

Speaker 9 (01:47:42):
So this is the caveat, and Mark, thank you for
saying all that and seeing the strat like the intent here.
But the caveat is if our work is not stellar, yep,
we will lose money.

Speaker 8 (01:47:53):
Of course, we lose money at this price.

Speaker 7 (01:47:55):
Yeah, if you come out and do a half assed job.

Speaker 8 (01:47:57):
Of cleaning, and then then they never call us again.

Speaker 7 (01:47:59):
And us money going out there and you'll never see
them again.

Speaker 8 (01:48:02):
Absolutely.

Speaker 9 (01:48:03):
So the caveat is we have to provide the legendary
service that we promise.

Speaker 8 (01:48:09):
Then we have a lifelong.

Speaker 9 (01:48:10):
Customer and we get to help take care.

Speaker 8 (01:48:13):
Of their home for years and years. That's the caveat.

Speaker 7 (01:48:15):
The deep cleaning on your system, and I'll go into
both of them. Your furnace in ac is so important.
The number one killer is dirt. A lot of people
don't even change the filter. But if you do change
your filter, even regularly, whatever that is these days, every
three months, whatever you're supposed to do it, think about this.
That dirt that builds up and gets through there is

(01:48:36):
all over the inside of that furnace. It's all over,
the motor, the blower, motor, everything. They clean the entire thing.
This isn't they come out with the can of what's
that stuff, the keyboard cleaner, theboard clean yeah, whatever it is.
They don't come out and like spray it and go okay,
all good, here's our sticker. No, you know, they tear
it apart and clean it.

Speaker 9 (01:48:57):
My first interaction with this company was actually having their
services and I came outside and the entire ace unit
was taken apart, piece by piece by piece by I
was actually a little startled at first, and they said, no,
this is what we do. We completely dismantle it so
we can clean every single component. And two hours later
I came out and was put together. My energy bills

(01:49:17):
were lower, the proof was in the pudding. I saw that.

Speaker 7 (01:49:19):
But it's incredible. Yeah, but for nineteen bucks. I mean
generally you're two hundred dollars plus for anything close to this.
But you got to give them a call, like I said,
when it gets really hot or really cold, depending on
what season's going on, or just really busy. In general,
they don't do this. They want to keep their guys
move and keep everything Rock and Rolling seven two zero
five two six thirty nine thirty nine seven two zero

(01:49:42):
five two six thirty nine thirty nine. When I used
to calculate the cost of my average customer, mine happened
to be about forty bucks. And that's not bad for automotive, No,
it's not. And it can get really expensive depending. I mean,
if you're an investment company, it could be thousands of
dollars dollars per person. If you're a fast food restaurant

(01:50:03):
or a food truck, it could be two dollars per person.
It depends the industry. But it's remarkable what you guys
did because you're going to go out there and truly
get to introduce the company. And there's nothing like that.
There's nothing like it. And that's what we would do
with our loss leader. They'd come in for the oil change.
I would never Here's the other thing. If they come

(01:50:24):
in for an oil change for a nine to ninety
five and you hit them with a list, you hit
them with an eight million pound list. Oh you need this, this, this, this, this.

Speaker 8 (01:50:33):
You'll never see it coming back.

Speaker 7 (01:50:35):
Yeah, I mean, but really, I'd bring them out to
the shops and say, listen, here's your brake pads. You've
got about one thousand miles left, and they can look
at them, see them. They know they have to have
them done. That's one thing. But I'm not going to
hit them with fifty things. I want them to come
back and we'll fix your car up. We'll fix your
car up over time.

Speaker 2 (01:50:55):
Yep.

Speaker 7 (01:50:55):
But you don't want to scare the hell out of them.

Speaker 9 (01:50:57):
No, No, And I love what he said. They're also
it's all about education when he said.

Speaker 8 (01:51:03):
I show them that.

Speaker 9 (01:51:04):
Yeah, showing folks build that time and then let them
make the decision.

Speaker 8 (01:51:09):
Trust your customer and their intelligence.

Speaker 7 (01:51:12):
The other thing is a lot of people don't understand that.
Once again, I mean, it's a loss leader. It really is.
It's the same thing I used to do.

Speaker 9 (01:51:20):
So I love the term lost leader. Will you define
that real quick, just for anybody that I think it's pretty.

Speaker 7 (01:51:24):
Well, it means the companies losing their ass doing it.
But if you actually calculate in how many customers they'll
get long term, that's where it truly isn't a loss leader.
But you're always going to have people. You'll get some
on this. I always got customers they would get a
nine to ninety five oil change. My god, they could
have three nails in their tire and wouldn't want an

(01:51:45):
eight dollars flat repair at the time, or it didn't matter.
They could have a missing air filter and they were
going to go to Walmart and buy an air filter. Hey,
there's people like that. But in general, when you do
something like what you you're also going to get great customers.
And kind of the difference is too. When you have
a shop like I did, people bring their car to you.

(01:52:07):
You're going to people that own homes they already have.
There's people that own cars that quite frankly should own
cars and own nothing else but the car. So I mean,
we'd have people sometimes show up on a nine to
ninety five oil chance it live in their car. I'm
never going to get anything out of them. You guys

(01:52:28):
are truly hoping to get a long term customer for
the heating, the electric and the everything.

Speaker 18 (01:52:35):
Yes, I know, Hannah has to leave quick, So can
you take line one?

Speaker 2 (01:52:38):
Don?

Speaker 8 (01:52:38):
He has a question for.

Speaker 7 (01:52:40):
Hey, Don, what's your question for fix it.

Speaker 10 (01:52:45):
With a screwdriver?

Speaker 7 (01:52:47):
Hey?

Speaker 12 (01:52:47):
Don, go ahead, I need a ceiling stand in stocks
to PI twenty for seven do that?

Speaker 7 (01:52:52):
Nope? That's a handyman. These guys definitely, Well wait a minute,
you have a whole electrical division.

Speaker 9 (01:52:57):
Electrical division, so let me talk to where you Okay
to Don a ror Okay, we service that area.

Speaker 8 (01:53:04):
Let me can we get Don's information? Zeus?

Speaker 7 (01:53:07):
I never thought of that to you guys?

Speaker 2 (01:53:08):
Do that?

Speaker 8 (01:53:09):
You know what's interesting?

Speaker 9 (01:53:10):
We just moved into a new home and I'm going
to be calling them for the exact same thing.

Speaker 7 (01:53:14):
I wonder if in general you do it.

Speaker 9 (01:53:17):
I'm gonna I'm gonna call him right now. Don, I'm
gonna be transparent with you.

Speaker 7 (01:53:19):
I don't know doctor if you did, but I'm real curious.
Don give Suzanne your information and we'll let you know
either way. And if not, we definitely have some handyman
on the referral list dot com they do it.

Speaker 18 (01:53:33):
And Mark, we're gonna take Keith next on line three
for a farmer's insurance Isshue.

Speaker 7 (01:53:37):
Yep, we'll do that. In fact, Hannah, are you blasting
out of here?

Speaker 8 (01:53:40):
Out of here?

Speaker 7 (01:53:41):
It was great seeing you again. I love when you're
in I love getting your input on everything. But fixmihome
dot com. I'm gonna say one more time. Nineteen bucks
You're not gonna go wrong, you know you don't. They're
not trying to do anything but introduce the company and
tell you about fix it seven two zero five two
six thirty nine thirty nine. Seven to zero five two

(01:54:03):
six thirty nine thirty nine mentioned the special get right
in and get it done now, Hannah was great, sen
you you well, thank you so much. You got it
all right, folks reh three seven one three eight two
five five. Let's go to this update, Keith, you called
about Farmer's insurance and basically Farmers wasn't paying for like

(01:54:25):
twelve hundred dollars off to claim or what was going on?
Kind of catch me back up? And where are we
at now, Keith?

Speaker 4 (01:54:33):
No, the UH I have compentulation on this vehicle.

Speaker 7 (01:54:40):
Okay.

Speaker 4 (01:54:40):
I bought a new top eight months ago and we
had hailed down here in car springs got in. They're
refusing to pay for the topper.

Speaker 7 (01:54:49):
Oh I see they're saying because it was an add on.
That's a little strange, though, what insurance company Farmers?

Speaker 4 (01:54:57):
It is Farmers?

Speaker 7 (01:54:58):
I am curious. Let's get Brian Burns or Jeremi on
to talk about that. Suzanne. That's an interesting one. A
topper is really nothing exotic, and they're just flat out
refusing to pay for it. And here's the other part.
When you put a topper on a truck, if it

(01:55:19):
wasn't on there, they'd probably end up spending more money
repairing a bed than they would a topper. What do
you think, Mark?

Speaker 19 (01:55:28):
I had a similar conversation with my insurance company, which
is my auto insurance is through State Farm and when
I signed up for the policy, I asked if they
would also cover an invent of an accident my ARB
bumper and the winch that's in it, and they said
absolutely not. So all of the extras, at least with

(01:55:49):
my insurance company, all of these extras, they're just not
going to be covered.

Speaker 7 (01:55:53):
Let's do this, Randy hold on. Suzanne's going to try
to get someone on from Compass. That's a very interesting
thought though. I mean, I can understand some of the aftermarket,
but a topper, I wonder if you report it so
in the future, if Randy said, hey, I bought this
topper for it, would that be covered. Yeah.

Speaker 19 (01:56:13):
So some other insurance companies I spoke with said they'll
write that as an addition to a regular insurance.

Speaker 7 (01:56:20):
Just at an additional cost. I wonder if they almost
look at it like a camper. So if you own
a camper, a fifth wheel and RV, you have a
different policy for it all together, you do. I mean,
that's just I think they called it a writer or something.
So you're saying they just had the rider onto your
auto or the.

Speaker 19 (01:56:38):
Cover to my bumper and winch combination, it would have
to be an addition.

Speaker 7 (01:56:41):
How much damage was done to it, Randy Keith or
I'm sorry Keith.

Speaker 4 (01:56:49):
Well, the kicker of this thing, when I put the
topper on brand new eight months ago, called my agent
and I said, it is at a permanent fixture on
the vehicle. And I said yes, I said, well it
should be covered. Okay, hal, And now they won't cover it.

Speaker 7 (01:57:05):
So wait your agent, Wait a minute, your agent at
Farmers actually said it should be covered.

Speaker 10 (01:57:12):
Yes.

Speaker 7 (01:57:13):
Are they arguing now, hold on, hold on, hold on, Keith.
Are they arguing that it's not a permanent fixture because
you can remove it.

Speaker 4 (01:57:23):
No, they are telling me that that employee over there
is no longer there, and they gave me false information,
so they acknowledge.

Speaker 7 (01:57:34):
Well, okay, first of all, they probably said if that
person said that it was false. I mean, you do
you have that like in an email or something.

Speaker 4 (01:57:45):
Oh heck, now that's the problem.

Speaker 7 (01:57:46):
Yeah, of course, of course, hold on, i still want
to talk to Compass on this. Threeho three seven one
three eight two five five. I've got to take this break.
Chris has a scam at a gas station, and then
Randy's got a problem with an autobody company or autobody damage.
We're gonna find out what's going on right after this.

Speaker 14 (01:58:10):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 6 (01:58:14):
You don't pay a cent until you're contenth.

Speaker 14 (01:58:19):
Time for an insurance check up, free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 7 (01:58:43):
All right, three oh three seven one three eight two
five five three oh three Martino, Oh man, we got
a lot cooking right here. So where did we leave here?
Autobody Farmer's insurance, so Keith, and we did not get
Brian on yet. So Suzanne, if we can get jair
Me or Brian or Dragon, remind her, actually it looks

(01:59:03):
like she is now. I'll come right back to you
as soon as we got that on. And then meantime, Randy,
what's going on with you? Randy?

Speaker 10 (01:59:11):
Hi?

Speaker 21 (01:59:11):
Can you hear me? Okay?

Speaker 7 (01:59:12):
I got you, perfect man.

Speaker 21 (01:59:15):
Okay, I have about twenty thirteen totally Cherry Camaro Supersport
convertible was like five thousand miles on it. I drove
it to long months. I went to a concert that
was in a in a'm mall setting. I pulled my

(01:59:37):
card to a parking space handicap working which I do
have access to. On the parking block, the concrete parking block,
there was a and I couldn't see it. There was
a spike that was not driven all the way into
the concrete or the asphalt, picking up at least two

(02:00:00):
inches above the top of the concrete block. And when
I did that I parked there, it literally ripped my
fender off the car, the front fender halfway off the car.

Speaker 7 (02:00:11):
That sucks.

Speaker 21 (02:00:14):
Yeah, And I had the security guards there take pictures.
I got the phone number for the management company. They
took pictures, they took my email, they documented everything that happened.
I've been trying to get ahold of that company for
the last two days and can't get them to answer or.

Speaker 8 (02:00:35):
Return my call.

Speaker 21 (02:00:37):
And I'm wondering if if I have any if I
have a case with.

Speaker 7 (02:00:41):
This, Well, where where is Where is this parking lot?
Where is it? It's a mall in Long Monk, So
at the mall and I'm trying this is I wish
I had a picture of this. Can you send us
a picture of what you're talking about?

Speaker 2 (02:00:56):
Oh?

Speaker 7 (02:00:57):
Yeah, that's what I want to see, you know, honestly,
hold on, let's do this. I want to see this
picture before I jump to any conclusions on my thoughts
about this, because my initial gut instinct was like, you're
not going to get anywhere. But for some reason, if
there's like a curb in front of a parking spot

(02:01:18):
and there's a spike sticking out of the curb that's
like cemented in there or something, you might have something.
But I got to understand it better. And a picture
tells a thousand words in a case like this, So
do me a favor and get that to us real quick.
Susanne pick up their meantime. Jeremy with Compass Insurance. Hey, Jeremy,

(02:01:41):
what's going on, man? How are you?

Speaker 10 (02:01:43):
Hey?

Speaker 2 (02:01:44):
Mark?

Speaker 10 (02:01:44):
I'm good. How you doing?

Speaker 7 (02:01:45):
I'm doing really good. It's good to hear your voice.

Speaker 10 (02:01:47):
Man.

Speaker 7 (02:01:47):
I know Brian's out like gallivanting the world at large.

Speaker 10 (02:01:53):
He really is.

Speaker 7 (02:01:54):
He is man, he's traveling. I think the whole family
went with him, aren't they, like in Europe or somewhere
far away?

Speaker 10 (02:02:01):
Yeah?

Speaker 7 (02:02:01):
Yeah, very cool. So let me ask you a question.
I think we already came up with the answer, but
I want to make sure. So this guy that called up,
his name's Randy. In fact, I'm pulling him up right now.
He has a nice pickup, ken Mark, Keith or Keith?
Why do I? I see why he keeps saying Randy
because it's autobody damage. I see exactly what I'm doing.

(02:02:23):
Hold on, let me put that on hold and Keith, Hey, Keith,
do I got you up?

Speaker 10 (02:02:29):
Yes?

Speaker 7 (02:02:30):
Okay, So Jeremy, he's got a nice truck. He goes
out and buys a beautiful topper for the back of
the pickup. He calls up. He calls up Farmer's Insurance.
He talks to his rep there or his agent. He says, hey,
I'm putting this on. Is it going to be covered?
Do I got to add it? And the guy basically

(02:02:50):
told him, as long as it's a permanent fixture in
part of the vehicle, it's going to be covered. First
of all, I want to ask you your advice if
Randy I'm just going to take Randy's name off for now.
If Keith actually called up and asked you that, and
you represented him with one of your companies, how would
you have answered that question.

Speaker 26 (02:03:13):
Well, it depend on the company he's with, because a
lot of companies would consider that custom equipment, so we
would you know. And then it depends, right, So some
companies are going to have some coverage built in, like
you automatically have fifteen hundred for custom equipment or twenty
five hundred, so you know, depending on the cost of

(02:03:34):
the top, or we might not need to do anything.
Then other companies would want us to list that separately,
almost like you would a trailer. And then other companies
may not, like they said, if it was permanently affixed,
it would just be part of the vehicle, so it
really is one that can be handled differently from one

(02:03:55):
carrier to the next.

Speaker 7 (02:03:56):
So, Keith, how much was that.

Speaker 4 (02:04:00):
The topper was thirty four two and eighty six cents?

Speaker 7 (02:04:04):
What about it? And it was hail damaged, Jeremy, So,
I mean, basically, they're declining the entire deal now when
it comes to the topper. He had hail damage. I
assume they're covering the rest of it. But they said
no to the topper. You know what's crazy to me?
Go ahead, told them he had it. I know that,
But tell them, Keith, what that when you call up

(02:04:24):
now to your agent's office, tell Jeremy what they say.

Speaker 4 (02:04:30):
They told me that the employee that gave me that
information is no longer there and the information was incorrect.

Speaker 7 (02:04:38):
So if that is true, and they would acknowledge that, Jeremy,
I would say they would have to pay it or
they'd have to turn it over to their airs and
omissions insurance. But I highly doubt they're going to admit
that at this point.

Speaker 26 (02:04:55):
Well, they won't have aerrors an admission insurance the way
that we would because as.

Speaker 7 (02:05:00):
They are in the carrier, oh, they are farmers, so
they would just pay it cover it right.

Speaker 26 (02:05:07):
But if they're acknowledging that, yeah, our guy told you that, man.

Speaker 4 (02:05:13):
I will I would escalate that as much as you can.

Speaker 7 (02:05:16):
Wait a minute.

Speaker 26 (02:05:17):
What job is to report what you have. Their job
is to tell you how to properly ensure it.

Speaker 7 (02:05:23):
You know what's interesting? Maybe, so, Keith, if I had,
like Dmitri call over and talk to him, do you
think they would acknowledge that that employee gave wrong information?

Speaker 4 (02:05:37):
That would be interesting to know.

Speaker 7 (02:05:39):
I wonder, Tomitri, it might be worth a call.

Speaker 19 (02:05:41):
I'll be happy to call. I think, you know, I
think what they told Keith. Here's how I would answer
Keith's question. If I were Farmers, I would say, if
that's something he told you that's wrong, I certainly would
avoid the very obvious step of acknowledging wrong information.

Speaker 7 (02:05:57):
Yeah, let's see if they're honest people. I mean, I
believe that Keith was told that by somebody, or at
least loosely told by him. I mean that's the other part. Well,
I mean we don't have that other person's side of
the story, nor will we because they're no longer there.

Speaker 19 (02:06:12):
Hey, Mark, I'm curious to see if Jeremy thinks that
a topper or something similar to it could also be
covered by homeowner's insurance.

Speaker 26 (02:06:21):
It would not, It would not that that would definitely
not be in and even if it was at this
point for thirty four hundred, with whatever his homeowners deductible, it.

Speaker 7 (02:06:31):
Would be worth probably.

Speaker 2 (02:06:34):
Record.

Speaker 7 (02:06:35):
Hey, so Jeremy, if someone gets one of those fancy
uh like campers that go into a pickup, I mean,
do they do they actually just ensure that like they
would a trailer, a pull behind or a fifth wheel. Yeah,
they do about it, or a trailer mark.

Speaker 26 (02:06:54):
I just I tell everyone to do in any of
those give him own clients. Email is so much better
for these things than a phone call.

Speaker 17 (02:07:03):
Yeah I know that agent.

Speaker 26 (02:07:05):
Even if the agent was there, they're not going to
admit that they messed up or yeah I did tell
you that, I'm sorry, Like get that in writing.

Speaker 7 (02:07:13):
I mean, any I have a feeling what they told
Keith or what they're going to say as well. We
don't know if he said that or not, but he's
not here anymore, you know, totally.

Speaker 26 (02:07:23):
I'm saying moving forward, just for everyone get in in
their emails to email, so that if that got emailed
back and said Hey, that's great. You know you don't
need to do anything. Well, now you got an email
and there's no kind of questioning what they had told you.
All right, Hey man, it doesn't horribly help with this one.

Speaker 7 (02:07:40):
But no it doesn't. But we're gonna we'll make a
call over there just to see, but I highly doubt
we're going to get anywhere. And then, Keith, I know
you're still listening. I want you to hang on Suday.
It's going to get your info in their info for Dmitri.
And then meanwhile, Keith, maybe you should email them and
ask them kind of reiterate what happened and ask them
their thoughts on it and see if they reply. Hey,

(02:08:02):
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(02:08:25):
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Speaker 7 (02:09:25):
All right, three oh three seven one three A two
five five You know, Randy. Let me get to Randy here. Hey, Randy, Uh,
I agree with you one hundred percent looking at this
picture and people, Uh, Suzanne's going to post a link
to the picture up on our YouTube site. You'll just

(02:09:47):
see the link come from Troubleshooter Network or Suzanne or
whatever she's logged in as. But if you click on it,
you're going to see a picture tomitre describe what you see.

Speaker 19 (02:09:57):
Well, Mark, what I see is one of those standards
parking lot stops, which is that big gray concrete bar
that you wait for your wheels to contact and that's
how you know you're finally parked. And as you know,
they come pre molded with two attachment holes and you're
supposed to pound a big stake into.

Speaker 7 (02:10:13):
Those holes, which is like rebar. Yeah, just like rebar.

Speaker 19 (02:10:17):
But the thing is you're supposed to if you're installing
it properly, You've got to make sure that rebar is
flush with the surface of the concrete stop.

Speaker 7 (02:10:24):
And this one is sticking out six inches.

Speaker 19 (02:10:26):
It's clearly sticking out. And they're lucky that Randy didn't
you know, trip and break his neck on it. But yeah,
in my view, it is absolutely you know, negligent.

Speaker 7 (02:10:35):
Hey, Randy, how much is the damage? How much? Have
you gone to a body shop and gotten it figured
out yet?

Speaker 21 (02:10:42):
No, I haven't done anything because I was hoping the
company would get back to me before.

Speaker 7 (02:10:47):
Yeah, but they're the first thing they're going to ask you, Randy,
is how much money? I mean when they do get
back to you. But here's go ahead.

Speaker 21 (02:10:53):
I will do that.

Speaker 7 (02:10:55):
Here's here's what I want to do. You've got to
get the management company information over to Deputy D. He's
gonna call these guys up. But in the meantime, like
asap man, you got to get a couple estimates. Go
to two body shops, get a couple estimates. What are
you guessing?

Speaker 21 (02:11:14):
I don't have any ideas because this is not something
I'm familiar with.

Speaker 7 (02:11:21):
Okay, fair listen, I get it man, and who knows pricing? Nowadays?
I get astonished by by everything.

Speaker 19 (02:11:27):
I mean, really, Randy, if I when I call the
management company, the first thing they're gonna ask me is
how much does Randy need to fix his guts? Right
before they even make a decision. So the moment that
you get those two estimates on fixing it, let me
knows that's Mark recommends two estimates.

Speaker 7 (02:11:45):
They're gonna want to if they're going to pay out
on them. Okay, so get those and then at that
point I agree with Dimitri until you get those. Once
you have those, Whozann's going to give you dz email.
You're going to send him the information you know about
the mall management company, the owners, anything you got, and
of course the estimates. Now here's a real good news.

(02:12:08):
If they don't want to get back to us, we're
going to help you go to the next stage and
you're basically going to take them the small claims court.
And with the pictures you took, this will be a
no brainer. Man, there's not a In fact, this is
so much of a no brainer. The second they're served,
they're going to end up paying. It would be my guess.

(02:12:31):
Thank you very much, you got hold on Randy, make
sure you got D's information, and Suzanne just send Dimitri
his info for the hell of it. Right now, what's
going on at this gas station? Chris? How do you
get scammed to the gas station?

Speaker 11 (02:12:46):
Yeah?

Speaker 4 (02:12:46):
Well I don't think I really did. I just kind
of wanted to run it by you go ahead. People
are talking about scanners and the pumps and stuff.

Speaker 7 (02:12:53):
Yeah, or readers, yep.

Speaker 4 (02:12:57):
So anyway, I pull up the good gas. There's this
old truck in front of me. God didn't speak any English.

Speaker 10 (02:13:02):
One story short.

Speaker 4 (02:13:03):
He wants me to he can't get home, he doesn't.

Speaker 10 (02:13:06):
Have any gas.

Speaker 4 (02:13:06):
He's not asking for cash or anything.

Speaker 7 (02:13:08):
That's a stick man, he just wants gas, yep, go ahead.

Speaker 4 (02:13:12):
I gave him. I gave him three gallons of gas.

Speaker 7 (02:13:15):
Yep.

Speaker 4 (02:13:16):
So I'm not put out, but I just wanted to
see you that's something other than other than you know,
he just wants free gas.

Speaker 7 (02:13:22):
No, there's nothing there. In my opinion, there's nothing there. Man.
He's not putting in a skimmer or anything. Let me
tell you the guys that actually know how to do
that and actually make money off of that kind of crookedness,
they're not sitting around trying to get two or three
gallons of gas. I wouldn't worry about it at all. Yeah,
and it is a big one. I'll tell you the
big scam. Well hold where I've been hit up with

(02:13:47):
similar to what you're talking about. It's kind of funny.
The guy actually had a truck and he was at
the gas station. Generally it's a guy holding a gas
can asking for some money for gas so he can
get his car off the road, and there's no car
to be seen. He just wants the money, and instead
of holding a sign, he's holding a gas can, which

(02:14:08):
is ingenious Steve Randy Hold type. All right, folks, I
did put that picture up by the way of that
or Suzanne posted that picture of that poor guy. It
should be a no brainer. He pulled up. He's got
a classic car. He pulls up, he hits that stop

(02:14:29):
or made out of cement, and it's got like a
piece of rebar hanging out of it. But it's not
like it's cemented in. Basically, that is a placeholder. So
when you do a big parking lot like a mall,
they have those there, but generally they would take a
whiz wheel and go. You didn whiz it off, but
I mean, it's sticking right out and it's not that
it hit his tire. His tires hit the cement like

(02:14:52):
it's supposed to. But then when you reversed, it yanked
in front off. I can't wait to I mean, those
guys it they got to get out there and fix them.
Steve Moss, the event's over. Why are you on my phones?
I'm just kidding, Steve. How are you doing?

Speaker 2 (02:15:10):
Man?

Speaker 7 (02:15:10):
Rock and Roll Beer had their forty their forty year
of brewing beer fest over the weekend. Suzanne were and
I were up there. We had a great time. We
met a lot of listeners, a lot of great people. Man,
you gave away a guitar. Hey, who ended up winning
the air guitar?

Speaker 10 (02:15:27):
You place in the corner hole?

Speaker 7 (02:15:29):
That's right?

Speaker 10 (02:15:30):
Uh? Mark, did you place in the corner hole?

Speaker 7 (02:15:33):
I just like I said, who won that air guitar?
Or I'm sorry contests Okay, I'm not gonna say if
I placed her.

Speaker 10 (02:15:41):
Now, these customers, these customers are so cool that we
have this guy, one of our steady customers. He won, right, Yeah.
And actually Nancy, one of the tree farm owners, she
stopped on it. She was one of the judges. But
this guy won.

Speaker 7 (02:15:58):
We all sat around. There had to be there had
to be forty fifty of us, whatever it was. We
all sat around at one part when they came in
singing the jingle you did for the tree farm, which
was a blast.

Speaker 10 (02:16:13):
The guy that won the one of the customers that
won Stratacoser, he donated it back to the brewery because
he wants to go to the Halloween party. He wants
that to be the grand prize for the Halloween party,
which is Frank's and Stein's nice Halloween, nice get together,
which will be November first, which I'll post all that online.

(02:16:37):
But these customers are so cool. I mean it wasn't
you know, it's our first year. It wasn't. It was
sold out, but it was still.

Speaker 7 (02:16:45):
Yeah, I'm up on the hour, Steve, so I got
to put you on hold. But here's the bottom line.
It was a blast rock and Roll Brewery. You can
go out there any Saturday, go to rock and Roll
Dot Beer rock and Roll DoD Beer, and you can
see the hours. He's only open Saturday. You brew seventeen
different kinds of beers and it's really a great time.

(02:17:05):
You got to check it out. If you're a brewery.
People like us rock and Roll Brewery. Listen, we're gonna
be here tomorrow solving problems, answering questions, taking your complaints
right here in the Troubleshooter Network.