The Troubleshooter 04-03-26

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Episode Transcript

Speaker 1 (00:00):
Yea ripped up news need ad by, so you don't have.

Speaker 2 (00:10):
The come running sustas as we can. Shooter's gonna help
come man.

Speaker 3 (00:19):
This is the Troubleshooter Show. No Tom Martino.

Speaker 4 (00:24):
Hello Tom Martino here, Welcome to the show. Our number
is three oh three seven one three talk seven one
three A two five five or three oh three Martino.
You can call twenty four seven three oh three six
two seven eight four sixty six. That number rings to

(00:44):
our voicemail if we're not in the office or into
the office or to the studio. So it's a one
number catches all three oh three Martino for help, information
and referrals. Today is car Day. Welcome Kevin. Call Kim
from Sheridan Auto Tech. Jeff Vick Kimera transmit. Deputy d
is with me and Deputy d Is set up an
interview we're going to have shortly, which is going to

(01:06):
be he says, very eye opening. D what's going on?

Speaker 5 (01:10):
Tom.

Speaker 6 (01:10):
We've got a very very special guest on the phone
with us today. As soon as you're ready for him.
Steve Lado. He is the nation's top and probably most
famous and most successful lemon law attorney who also knows
a lot about this thing we call used car warranties,
but he says they're not. So he's going to have
some really surprising insights for us.

Speaker 4 (01:30):
Good. Let's talk to Larry, who called in about a dealer. Larry,
what's going on with you?

Speaker 7 (01:36):
Hey?

Speaker 8 (01:36):
How's it going to this? Tom?

Speaker 4 (01:38):
It is? What's going on with you? Larry?

Speaker 8 (01:41):
Hey? How's going mister Martino? I've just been having issues
with Saler Honda, the dealership in Lawnmont, Colorado.

Speaker 4 (01:47):
Okay, what's the problem.

Speaker 8 (01:48):
The vehicle there? Yeah, I purchased a I purchased a
defected vehicle there, but I didn't know it was defected
until after I took it off the lot and took
get home.

Speaker 4 (01:58):
Tell me, so it was obviously a used car.

Speaker 8 (02:01):
Yeah, it was a used car. It had like thirty
thousand miles on it.

Speaker 4 (02:04):
What so a twenty you bought it? I'm seeing on
the callscreen here a twenty twenty one Honda CRV.

Speaker 8 (02:10):
Yes.

Speaker 4 (02:11):
And what I want to know is this. You say
it was defective. You didn't get it checked out, because
that's one thing we usually say, you should get it
checked out, because when you don't get it checked out
and you buy it as is. Sometimes you're stuck unless
they covered something up or lied to you. So how
many miles at thirty about thirty thousand miles? So what

(02:33):
is the problem with the car?

Speaker 8 (02:36):
So it checked out on car facts. They pulled the
car fact so for me, yeah, but.

Speaker 4 (02:40):
That doesn't check out the car itself. That just says
it's history. What did car facts tell you?

Speaker 8 (02:46):
The car fact it was clean, everything was clean.

Speaker 4 (02:50):
What does that mean? I don't know what that means. Kevin,
help me out when he says it's clean, What does
that mean?

Speaker 5 (02:54):
No recks or insurance claims or anything against the car?
It shows.

Speaker 4 (02:58):
That doesn't tell any mechanical none whatsoever. Do you knew that, right, Larry?
That yeah, that it's not going to really show any
mechanical problems, right, you know that, right?

Speaker 8 (03:11):
But the car, the car fact checked out clean, like
there's no accidents on it, okay.

Speaker 4 (03:15):
Got it? Got it? Okay? So then why.

Speaker 8 (03:19):
So after I took the car off the lot, I
took it home and I started noticing this clicking noise
when I turned my steering wheel, and there was problems
with like my my ball joint or my strug. And
I called the dealership back and I said, hey, my
my vehicle is making a noise when I turned the
steering wheel. Can you guys fix this for me? And

(03:39):
this was in the within the first week that I
purchased it.

Speaker 4 (03:42):
Sure, sure, took.

Speaker 8 (03:43):
It back and they honored it. But they gave me
a hard time. They're like, oh, but they finally because
I had a stand up for myself and I had
a like, well that's good.

Speaker 4 (03:52):
It's good if you if you got him to fix it,
that's really good. What did they fix? What did they do?

Speaker 9 (03:59):
So they fix?

Speaker 8 (04:03):
Let me let me pull it up right?

Speaker 4 (04:05):
Yeah? I mean, let's just ask this too. Do you
have your car back?

Speaker 9 (04:10):
I do?

Speaker 4 (04:11):
Is it working or does it have the same problem?

Speaker 8 (04:15):
Yeah? So no, they fixed it the first week after
I took you back.

Speaker 4 (04:20):
Okay, so I was out of my car.

Speaker 8 (04:22):
I was out of my car for a week after
I purchased it. And then I went back after they
repaired the vehicle in the sound, and I said, okay, well,
what are you guys going to do for me since
I was out of my vehicle for a week.

Speaker 4 (04:35):
You're not going to do anything. You're You're lucky. They
here's what I'm trying to get at And this is
what I'm saying, Larry, you probably bought that car as
is and they probably did not even have to fix it.
The fact that they fixed it, I'm proud of you
that you got them to fix it. But they're not
going to pay you for loss of a week of
that vehicle. You're just is that what you're trying to do?

(04:57):
Get compensation for that week?

Speaker 8 (05:00):
No, it's just a long history of just having.

Speaker 4 (05:03):
What are you trying to What do you want? What
do you want us to do? Will we'll help you?
But I'm not sure what you're asking. If they fixed
the problem, what do you need from them?

Speaker 7 (05:11):
Now?

Speaker 4 (05:12):
What do you want?

Speaker 8 (05:14):
So now? So now this is later on down the line.
I've just had bad experiences with them repeatedly over and oh.

Speaker 4 (05:19):
Wait, wait, when did you make this? When did you
make this purchase?

Speaker 8 (05:22):
By the way, like in the fall of twenty twenty
three or twenty two four. I can't help well, so
this is where we're at now.

Speaker 4 (05:32):
It's twenty twenty three financial okay.

Speaker 9 (05:35):
No.

Speaker 8 (05:36):
I financed the car through Honda Financial, through their own bank,
and then what I wanted to do was refinance through
my own personal credit union. So what I did was
I refinanced through my own personal credit union at the
end of October twenty twenty five, and I got the
payoff documentation from Honda. They go, Okay, if you pay

(05:56):
this amount off by within like three or four days,
you'll be out eligible for a nine ninety two gap
rebate check.

Speaker 4 (06:04):
And so what what exactly? So you're not calling about
the car right now? All that story was just to
tell me you had a tough time.

Speaker 8 (06:12):
Yeah, So I've just had I've had poor experience with
them repeatedly, over and over since day one. And now
that I refinanced my car through my own personal credit union,
I'm eligible for a nine ninety two dollars gap rebate check.
And I submitted all the forms and documentations.

Speaker 4 (06:29):
Okay, so is it you're you're looking for a rebate check?
You're eligible for a rebate because you refinanced. I don't
understand what that means. Why why are you eligible for a.

Speaker 8 (06:41):
Rebate because I canceled the gap coverage with them?

Speaker 4 (06:45):
Oh for the remainder of the gap. Okay, Okay, I
got you, I gotcha. How much? And are you sure
that that is that is due to you? Where did
you find that out?

Speaker 8 (06:56):
I have it on the Honda documentation on the payoff letters.
It says, if you pay this amount off within three
or four days, okay, you're eligible for ninety two.

Speaker 4 (07:06):
Dollars and ninety within three or four days on the law.

Speaker 8 (07:10):
It's on their documentation.

Speaker 4 (07:12):
Okay. When did you get that letter from Honda.

Speaker 8 (07:16):
Right before I paid it off? I got it on
October twenty fifth, twenty twenty.

Speaker 4 (07:21):
Why why would Honda? Why would Honda, I mean, send
them a letter saying, hey, if you pay it off,
you're eligible for a rebate. Why why would they do that?
I don't understand it.

Speaker 5 (07:32):
They refusing to give him the money, no matter what
if you if.

Speaker 4 (07:38):
You refinanced, no matter what, if you refinanced and you
had a refund coming, you should get the refund. Okay,
But what are they saying? What does Honda Finance say
about the refund? Right now? What do they say about it?

Speaker 8 (07:51):
So they had me fill out, they had they email
me some forms. I had to fill them out and
I had to email them backstigned saying counseling the gap coverage,
which I did that about two or three weeks later,
after my car was paid off through my own credit union. Right,
so the gap coverage was finally you know, signed and

(08:11):
canceled like probably like a month after it was already
paid off, and I was I was speaking to the
finance manager and we're emailing back and forth, and he's like, yeah,
I got your documentation all signed. I'm going to push
the paperwork through. You should be receiving your gap rebate
check within six to eight weeks. And me and the
finance manager have been talking back and forth via email.

(08:32):
I have everything on email. And then it's already been
over two and a half months and I still haven't
received my rebate check.

Speaker 4 (08:39):
Now I understand.

Speaker 8 (08:39):
And then I called. I called the finance manager, and
I called the general manager, and they're saying, oh, Palor.

Speaker 4 (08:45):
Has nothing to do with it too, Salor has nothing
to do with it.

Speaker 8 (08:50):
Okay, now, but now they changed their tomb because in
the email, they're saying, oh, well, yeah, we pushed your documentary,
we pushed your paperwork through, your documentation, we push it
all through. You should be receiving your check within sixty
eight weeks.

Speaker 4 (09:04):
And now what do they say? What do they say now?

Speaker 8 (09:07):
And now they're they're just not even wanting to help me.
They don't want to work with me no more.

Speaker 4 (09:11):
Who's they Fowler or the people at Honda who.

Speaker 8 (09:14):
Yeah, the finance manager at Fowler and the general manager
all the time they.

Speaker 4 (09:19):
Have nothing to do with it. But they have nothing
to do with it. Is what I'm saying is it's
between you and who's the gap coverage through? Who did
you buy that through?

Speaker 8 (09:29):
So I I don't have the name of the gap.
Let me see.

Speaker 4 (09:34):
I just I just got off the Larry, Larry, did
you buy anything more than gap coverage? Did you buy
a whole bunch of stuff when you bought that car?

Speaker 8 (09:43):
Like an extended warranty?

Speaker 4 (09:45):
You bought that too?

Speaker 8 (09:49):
So the gap coverage is through an AC. I don't
know what ANYC sounds for. I got off the phone
with the Gap. I just got off the phone with
the Gap, the gap company, right. I called you, And
what they said is they sent Fowler Honda my gap
rebate check November eleven.

Speaker 4 (10:07):
Okay, now, okay.

Speaker 8 (10:10):
You sent them the rebate chech November eleven, twenty twenty five,
and they have it.

Speaker 4 (10:16):
Okay, Now I understand why you're upset with Fowler. They
actually got your check because the the and Fowler wasn't
going to tell you about it, and the only way
you knew about it was because of the Honda telling
you you were going to get a rebate. So so, Larry,
right now we're gonna need and we can't do this

(10:36):
on the radio. We're gonna I'm gonna have to have
somebody call you and get some basic information, because here's
the bottom line. Okay. You start out talking about a
clicking noise and all that. Here's the bottom line. What
you're calling about today is can be summed up like this.
You paid off your car early using your own credit union,
and therefore you want a refund for the rest of

(10:59):
the gap coverage, not using and the Gap company sent
the check to Fouler, and Fowler is keeping it. That's it, okay,
and you deserve you deserve that money. Now we're gonna
need to get some of this documentation. You're saying, who
do you have a number we can call the Gap insurance?

(11:19):
You said you just got off with them, So you
have a name and a number the number? Do you
know who you talk to at the gap company?

Speaker 5 (11:28):
Emily?

Speaker 4 (11:30):
You know, Larry, Let me just say something, you really,
you really are taking care of business. I'm serious. You
understand everything you've just done. You've kept notes, you've kept everything.
This is good. I'm gonna have somebody call you. We
got to figure out who can take this case and
help this guy out.

Speaker 6 (11:46):
I'll be happy to call him and I'll get his information.
I think I should just start with a Honda dealership
up in long Mind. And it sounds like they're aware
of this.

Speaker 4 (11:53):
Let's say they guys, they got the freaking chees according
to the insurance.

Speaker 8 (11:59):
Hey, guys, Emily the lady at the Gap, the Gap company,
she sent me an email verifying that they sent a
check on over November eleven. She was, I'm gonna send
you an email so you have documentation coming from me
saying we sent Fouler the money on November eleven. Good,
all right, okay, good about email in her Larry, all right.

Speaker 6 (12:18):
This should be an easy call to Larryship.

Speaker 4 (12:20):
Let me just ask you, was this your first new
first car purchase or not?

Speaker 8 (12:25):
It's through then yes?

Speaker 4 (12:26):
Okay, So because you sound like at least you know
what you're doing. You're not letting people get take advantage
of you, and that's good.

Speaker 8 (12:33):
So the general manager has been trying to bully me
the whole time. He's been trying to bully me, and
he's trying to strong army, and he's trying to intimidate
in what way? Wait?

Speaker 4 (12:41):
Wait, I gotta take a break. I gotta take a break.
I'm sorry, I need to figure out. Get Larry, get
this contact information. We'll have Deputy D get a hold
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(13:07):
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(13:35):
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Speaker 7 (13:46):
No.

Speaker 4 (13:46):
One reverse three filters and it fits right under the sink.
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six two five five five four waterpost dot ne. Hey,
Ralph's turn. You know, Uh, Ralph has a problem with
an ad. Explain this to me. What's going on? What's
going on?

Speaker 5 (14:06):
Ralph?

Speaker 10 (14:08):
To appreciate your putting this on the air, because this
is something that people should know about. This is a
real example of the big bully, you know, killing a
small family owned business.

Speaker 4 (14:21):
What's tell me what's going on?

Speaker 10 (14:24):
Yeah, So, so our company is Beyond Borders Dental. We're
a family owned business. We've helped over a thousand people
save up to seventy five percent on dental treatment. And
the way we market is through Facebook. Although we haven't
run any ads in a couple of years because we've
mostly worked on referrals. We work with a handful of

(14:47):
partner dental offices and Mexico that we know very well
and we've worked with them for over ten years.

Speaker 4 (14:55):
So, now, how does this work? Ralph? Ralph, let me
let me ask you something. Are you what a regular
dental officer? Do you arrange for dental? Do you arrange
for dental in Mexico.

Speaker 10 (15:08):
That's right, I'll talk to you a very quick try.
We had no I had no background in the dental business.
Me were living in Santa My wife and I were
living in Santa Fe, New Mexico before moving up to Longmont, Colorado.
We needed about six thousand dollars worth of dental work,
and a friend of ours and Santa Fe said, go
to this office in Mexico. It's a few hours to dried.

(15:30):
We got six thousand dollars worth of donal work done
for nine hundred and twenty bucks and on the way home,
we said.

Speaker 8 (15:37):
We got to tell people about this.

Speaker 5 (15:39):
So we opened a website.

Speaker 11 (15:40):
I ran a few ads, and that's what we do.

Speaker 4 (15:43):
Okay, I've heard of I've heard of people going to
Mexico for dental and they said, Tom, it's not what
you think I mean. I've talked to one guy. He
was he's a pretty sophisticated person. He has money, but
he went and he said he was quoted like fourteen
thousand for something, and he swears to God he got
everything done for like two or three grand. He says

(16:05):
it is and its quality. So Ralph, you you opened
this beyond Borders Dental to help people facilitate dental work
in Mexico.

Speaker 5 (16:16):
That's right.

Speaker 10 (16:16):
We had sent in the last ten years tom over
one thousand patients to our partner offices. We've worked with
only a handful of offices.

Speaker 5 (16:26):
We know them very well.

Speaker 11 (16:27):
I get all my I just came back.

Speaker 10 (16:29):
From Warez myself from Denver to El Paso. It's an
hour and fifteen minute flight. They come pick you up
at the border, drive you across. I got my dental
work done from a wonderful dental office there. And we've
been doing this for ten years just because we say,
that's five grand in one day, and we got into

(16:49):
this business having no idea where it would be today.

Speaker 4 (16:53):
That's incredible. So do you get a lot of people
calling you I mean, I mean or now? Is it
all word of mouth?

Speaker 10 (17:01):
It's been for the past two years, primarily all word
of mouth. We hadn't run an ad in since twenty
twenty four, but we were opening a new office with a.

Speaker 11 (17:11):
Partner of ours.

Speaker 10 (17:12):
We have an office in Mexico City and they're opening
an office in Cancun. So we decided it was time
to do a promotion and put an ad on on
to Facebook, which is the only place we've ever marketed.
We've been covered Forbes Travel travel writer did an article
on us. We were covered by the Santa Fe New Mexican,

(17:34):
in the Albuquerque Journal and on the CBS affiliate when
we started this business and we were living in New Mexico.

Speaker 4 (17:41):
It sounds very fascinating. It sounds fascinating. So what's the
issue you're calling you out? By the way, Ralph, that's
pretty cool what you're doing. You know, I knew another guy.
He was doing this with hair transplants. He was arranging
for people to go to Istanbul to get hair transplants.
I don't know what he's doing now, but he was
advertising for a while. In essence, a lot of play,

(18:03):
a lot of people are now doing what they call
medical tourism and you can call a dental tourism. I
mean they go away for a few days, they get
everything done. It more than pays for their travel. They
save a crapload of money. And I wonder if American
dentists are worried about this.

Speaker 10 (18:21):
Well, I can tell you that when we were covered
on the CBS affiliate out of Albuquerque in them trying
to do a balanced report, they got a representative of
the American Dentals Association who immediately said, oh, you have
to be careful about going to Mexico.

Speaker 11 (18:38):
Tom.

Speaker 10 (18:39):
We have sent over a thousand patients. We work with
only six or seven offices that we know very well. Yes,
you can go to Mexico. It is not regulated the
same way that it is in the United States. You
absolutely do have to be careful, and that's the basis
of our business. We have a four point seven or something,
you know, ranking on Google Business and we follow up

(19:02):
with our patients and occasionally there is a difficulty.

Speaker 11 (19:04):
It's not a perfect science.

Speaker 10 (19:06):
And if somebody has a problem, then Beyond Borders Dental
is the advocate.

Speaker 11 (19:11):
You know, you don't have to worry.

Speaker 8 (19:12):
I had dental work done in you know, in Warez,
and now I've.

Speaker 10 (19:16):
Got a problem. Now I have to talk to the
dentist's office. They call us back. We work close, we
have leverage. Of course, we know our offices and we
love them. And they're good people. They speak excellent English,
they're very well trained, the officers are modern. They're beautiful offices,
the ones that we work with. But say you get
home and the crown falls off you call us and

(19:38):
we're your advocate. We interface with the dental office. We
take care of everything.

Speaker 11 (19:42):
And you know what, Tom, I didn't.

Speaker 10 (19:44):
Come on to promote my business, but I should.

Speaker 4 (19:46):
Yeah, Ralph, I'm all for people, Ralph, I'm all for
saving people of money. I'm all for talking about this.
That's why I'm asking you so many questions. Here's the
other thing that's great. I want to get to your problem.
I got to take this quick break, and I want
to get to how we can help you with with
what's going on. So hang on, Okay, this is really
fascinating to me. Ralph dental what did he call it?

(20:08):
Dental without no, No, I'll get it right here. I
have it bey on border Stental. We'll talk about that
and more coming up on the Troubleshooter Show three zero
three seven to one to three talk. And by the way,
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four to two thousand. Now listen, Ralph is telling you know,
he meant to call for help, and I'm going to
give him some help if we can. But uh, he
brought up something that is really fascinating and that is
his business Beyond Borders Dental And it all started when

(22:03):
he had discount dental work done in Mexico and saved
thousands of dollars. It just so happens, Ralph, I happened
to be at an accountant's office. It wasn't it wasn't
Atlas my account but another accountant for another friend. And
this guy has money, he has a nice office. He's
a great guy. And he said, I happen to comment

(22:24):
that he had a great smile. I don't know, I
just did, and not a real like a fake smile,
but I really good, I said, because we were talking
about age and he's around my age. And I said,
you have a great smile. Great, you know it's good
to tay tariff your dental health. And he told me
the story and he saved so many thousands of dollars
going to Metro Because Tom, it's not like some third

(22:46):
world country where you're kicking chickens and goats out of
the way to get to the office. He said, these
are state of the art, beautiful offices. And he said
they're near the border or not far from the border,
and they do wonderful work. They all speak English, and
I have never had a better experience. They even called
to follow up and see how I'm doing. So I

(23:07):
guess he went direct and he used to refer people
and he's saying everyone had a great experience. So you
decided to make it a business to arrange for dental
tourism to Mexico to get it done. And that's the story.
And you're still in business, right and you're doing good.

Speaker 10 (23:27):
Absolutely, And let me just give you an idea, because
obviously somebody's not going to fly to Mexico to have
a couple of cavities done. Our primary patients are people
who are being quoted by US Dennis anywhere from fifty
to eighty thousand dollars for a procedure called all on fours.
It could be your friend had something like it's done,

(23:49):
or they put four implants on the upper and four
on the bottom and then they put permanent teeth in.
And somebody can say, for instance, We have clinics that
have do that same procedures for about twenty to twenty
four thousand dollars.

Speaker 8 (24:08):
So as we jokingly say.

Speaker 10 (24:09):
You could buy an SUV for the amount of money
that you said, you're not talking about saving a few
hundred dollars. Like I said, what started us on this
We saved five thousand dollars in one day, but our
patients are saving from twenty to forty thousand dollars on
this procedure. So the thing about it is we didn't

(24:30):
get into this toime for because we thought we were
going to make.

Speaker 5 (24:34):
A lot of money.

Speaker 10 (24:34):
We didn't know anything about dental tourism. My wife, Terry Heater,
who really is the person who interfaces with all the patients,
she had a tourism business in Egypt. She lived in
Egypt for twenty years, and she had her own scupa
diving company. She understood the tour business. But the thing was,
we were so impacted by having had this experience when

(24:56):
we went to Mexico that we started this business just
to I help people.

Speaker 4 (25:00):
Of course, I understand that the best businesses are born
out of helping people. I mean that's why years ago
I started my phone company. That's why I started my
investment company. I want to disrupt the industry. I want
to do it the right way. And you feel like
you need to tell people like you have to yell
from the mountaintops. Wait a minute, Wait a minute, there's

(25:21):
a better way. And you're doing that with dental and
there's nothing wrong with that. Now. I happen to have
a great dentist, and I know that people do, but
it's damn expensive. It is expensive, and people tell me
day after day, Tom, I had that done. I told
them when I played for this thing, I just had
done and they said, I swear to you. They had

(25:41):
it done in Mexico for five hundred dollars plus their airfare.
They said they still saved thousands, and Ralph, it's unbelievable
to me. So what are you calling about today? By
the way, what are you calling about?

Speaker 10 (25:55):
And Tom, let me just say that I want to
give you a shout out because of what you do
every single day to help people the same way that
we were movety to do that. So I want to
thank you for what you do every day. So what
I'm calling about is we have a new office that
was opening up in Cancun. We went to run an
ad on Facebook and we spent one thousand dollars, which

(26:19):
were small companies, all.

Speaker 11 (26:20):
The money to have a new little video ad done.

Speaker 10 (26:24):
And we went our agency. We was ready to place
this ad on Facebook. We gave him our admin permissions
and everything, and he went and then he contacted us
back and said, I'm sorry, but we've been told that
your account has been disabled for violating policies. Now we
haven't even run an ad on Facebook in the last

(26:46):
couple of years. Our business has been strictly referrals. And
so we said what happened and they said he said,
all I can tell you is that, based on a
thorough review of various factors include and this is a
quote your spend history, add characteristics or account information. Basically,

(27:08):
we had been banned and they would not run any ads.
So we didn't know anything about this.

Speaker 8 (27:15):
So we went.

Speaker 10 (27:16):
I apologize that I'm not the technical person. My wife again,
as the person says, she we went, I got on
her computer and went and immediately went to an automated
bot and by you're.

Speaker 4 (27:28):
Never going to get out, You're never going to get
to talk to you. And here's what I love. Here's
what they do. They Google does it, Amazon can do it.
And you're telling me you got it was done by
Facebook or Meta. Here's the problem. They can just say
you're violating standards, but they don't tell you what you
did wrong. They don't tell you. They just actually right,
and there's no way to correct it or say or

(27:51):
or or refute it. They just say you violate, and
then you have to guess what did I do wrong?
I swear to you it's a meta one to I
got on us about something during COVID, but they wouldn't
tell us what was at issue. They told us we
needed to correct information or we're going to be banned
or something, but they would not tell us. We said,

(28:12):
what do you want us to change? I'm not saying
we would, but I wanted to know what was the issue.
They don't. They never give you specifics. Ever, if they say,
based on this ad blah blah blah, then you could
address that ad, or you didn't pay for this ad
or you know whatever, or your credit card didn't go through.

(28:32):
But when you can't refute it, how do you fix it?
Go ahead, Ralph, how do you fix it?

Speaker 10 (28:37):
Exactly? Exactly? This is exactly what happened to us. Meta
banned our ads without any warning. They gave us no explanation, right,
there is no appeal path exactly.

Speaker 4 (28:49):
So are you banned for life? Are you banned for life?

Speaker 9 (28:54):
Well, we're not banned.

Speaker 11 (28:55):
We live as far as I know yet.

Speaker 10 (28:57):
But what we were told by our ad age see
is that if you tried to do this again, you
can be permanently banned. You can't use the same website,
the same ur L, the same profile. So what we're
having to do is our our ur L is beyond
borders dental dot com. We're having to get a new

(29:20):
ur L, do a completely new website because Facebook is
important to us. Our clients come from all over the
United States and from Canada, so we can't run an
ad in the local paper.

Speaker 4 (29:30):
But what but you never found out, You never found
out ever anything to correct, So what's gonna hold on?

Speaker 11 (29:38):
That's so docky, right.

Speaker 4 (29:39):
So maybe you'll violate again because you don't know what
it was that violated. That's right, Well that's crazy, showed
our ad. Well, what there's no way anyone can find
out from Facebook why you were banned, is that right?

Speaker 10 (29:56):
This is the one thing that this is the one
thing that my reacher has said that the only way
is that somebody like you or a watchdog or a
governmental agency or something like that is the only time
that they respond. This is apparently not rare, and this
is why I wanted to be on your show because no, no.

Speaker 4 (30:18):
Listen, it happened to us, and they didn't tell us,
but we figured it out, because way how did we
figure out who's that? We figured it out? What didn't
they put a banner up over over the feed or
something something like that. I can't it's been a while time.
It was during the pandemic. They didn't like what you
were saying, and what I was saying was supposedly controversial,

(30:39):
was not. But I have to take this break hold on.
This is listen, Big tech controls us. The problem is
they control us without giving us a chance to fight back.
Google one time told one of these businesses that contacted
us that they were in violation of Google standards and
he said, okay, which ones? I mean, they don't tell
you what you're doing wrong, so you can't correct it.

(31:07):
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(31:28):
only customer when you choose Frank durand the real estate
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three oh three nine two zero sixteen twenty two. Hi
Tom Artino here, Welcome to the show. Okay, listen, I
want I want to wrap up with Ralph and see
what we can do to help them. Uh, you know,

(31:50):
I'm telling you Meta Facebook, they're so big, there's no
phone support, there's no one you can talk to. So Ralph,
what do you mean the only time they respond is
when they get media and queries. I mean, we have
tried to get them to answer. Do you know something
we don't? Do you have a phone number or an email?

Speaker 8 (32:08):
I don't.

Speaker 5 (32:09):
I don't, Tom.

Speaker 10 (32:10):
The only thing is that when this happened, we were
so blindsided by it that I did an AI search
and I found out that this is apparently happening all
over them.

Speaker 4 (32:21):
Of course it is, and what we're talking about. For
those just tuning in, what we're talking about is meta
in this case, for Facebook banned them and he doesn't
know why. They just said violating Sanders. And here's the
worst part about it. They banned him and said, if
you keep doing it, you're banned for life. Yet he
doesn't know what what do you mean keep doing now?

(32:41):
You said they did they actually tell you to change
your URL? Are you doing that on your own?

Speaker 10 (32:48):
No, that our advertising company has said this is a
potential workaround. We have to be very careful about that.
We have to completely redo be on Boarder's Day can
still exist. We can still keep our website, but our
ad program has to be through a completely different landing page.

Speaker 4 (33:08):
In other words, it's a workaround. Is you're not really
solving the problem because you could end up with the
new stuff doing the same thing you did last time,
and you have no idea what you did wrong. Maybe
it was a line in your ad, maybe it was
something else, but you won't know.

Speaker 11 (33:25):
Tom.

Speaker 10 (33:25):
Let me ask you a question, because you know a
lot more about this than me. Is this not a
stupid business decision? In other words, they are banning people
who would be giving them advertising revenues.

Speaker 4 (33:38):
They're so big, they don't they don't care. There you
have so many people, they don't care. They honestly God Ralph.
If the social media and big tech do you, they're
not responsive at all, not one of them. They're not.
Try to get through to next Door, Try to get
through to Facebook, try to get through to Google, try

(33:58):
to get through to any one. You can't. They're all
and most of them are operating on AI. You know
you are probably banned automatically because this scanned your ads
for something something you don't know that you could easily
repeat if they simply told people, I don't even care
if they have a phone number, go with a sure

(34:20):
thing Denver's Best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance checkup,
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your coverage at dozens of insurance companies find out now
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think you're his only customer when you choose Frank durand

(34:42):
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two.

Speaker 1 (34:54):
Ripped so you don't have.

Speaker 3 (35:02):
As fast as you can.

Speaker 2 (35:05):
Shooter's gonna help come MANX is.

Speaker 3 (35:09):
The Troubleshooter Show. No Tom Martino.

Speaker 4 (35:13):
Hello, I'm Tom Martino. Welcome to the show. Three oh
three seven one three talks seven one three eight, two
five five. We're here to help you as we've been
doing for forty five years in Denver, fifty years elsewhere,
and we are recovering cash, merchandise, exchanges, refunds and services
for you. If someone lied to you, cheated you, or

(35:35):
ripped you off, give us a call. Three oh three
seven one three talks seven one three eight two five
five or three oh three Martino three oh three, six
two seven, eight four sixty six. So you want to
talk about consumer protection, Let's talk about consumer protection. Steve Lado,

(35:55):
who you can find on YouTube. Steve Lado spelled l
e Hto is a Michigan attorney who practices in the
field of lemon law consumer protection. He's been doing so
for thirty five years. He also has his own website,
Lato's Law dot com. And he is a freaking crusader.

Speaker 3 (36:20):
This man.

Speaker 4 (36:21):
He doesn't just talk, he does the walk. He he
has won hundreds of cases. Steve, let's talk. I'm so
happy to connect with you. You are so famous for
what you do in Michigan, and you've helped people around
the country too. So Steve in a nutshell, could you

(36:44):
help us understand your passion please?

Speaker 8 (36:47):
Well, Tom, it's great to be here. And you know,
I started practicing as an attorney about thirty five thirty
six years ago, and I got involved in Lemon law
very early on. So I like cars, and you know,
the number of people they've been ripped off buying cars,
whether they're new or used or anything of that sort.
It's unbelievable the number of phone calls I get about cars.

(37:09):
And so I've been practicing exclusively Lemon lague in my
practice for the last thirty five years. But I also
do handle all kinds of consumer issues on my YouTube channel.
And what's amazing is the same things happen over and
over and over again. And I decided a long time ago.
You know, I can only help so many people as

(37:29):
a lawyer, but if I can help educate people, people
can help themselves. And so the best thing to do
is to educate yourself, become a smart consumer.

Speaker 4 (37:38):
And Okay, when you say that, you know what I find, Steve,
people do make a lot of mistakes when they buy cars.
What do you find their biggest mistakes are? After all
the cases you've covered.

Speaker 8 (37:53):
One of the biggest problems is people don't understand what
rights they have buying a used car. Because in Michigan
and in many dates, most used cars are sold as
is right, which means the minute you buy that carrent
rolls out the lot, it is yours and I get
the phone call. I'm not every single day I get
at least one phone call I bought this car Yesterday's

(38:15):
a piece of junk. What can I do right by use?
But it as is? Probably nothing?

Speaker 9 (38:20):
I know?

Speaker 8 (38:20):
What about a three day red return? Or isn't none?

Speaker 4 (38:22):
I know, Steve absolutely absolutely used cars. Now, I like
I say as is, Yeah, that happens in Colorado, But
as is could mean as represented. And sometimes the guy
will say during the sales pitch, by the way the
engine was rebuilt or blah blah blah, and then they

(38:44):
sell it as is. And if you can prove the
guy said that, and if you can prove the lie,
that's a different story. But why go through that hassle.
I mean, it's it's almost impossible with it as his
purchase to be successful, and then you have to foot
the bill. I don't think you get your attorneys fees,
whereas with the Lemon law. Many Lemon laws do allow
for attorneys fees.

Speaker 8 (39:05):
Right exactly. And I can tell you that I've actually
tried a case where somebody bought an as his car
but the dealer had made explicit measurable statements that right
fall and it was a three day jury trial. The
judge hated us, the jury liked us. We won, but
it was such a nightmare. And most cases aren't like that.

(39:26):
And even in Michigan, in many states they have you
sign a purchase agreement that says, not only is the
vehicle being sold to me as this, I cannot rely
on the statements of the salesman, meaning that they're allowed
on and it says the red of the paper you
sign is so you're completely stuck.

Speaker 4 (39:41):
So, Steve, does any one case stand out with the
Lemon law? Do you try to get them to settle first?
What is your usual modus opera?

Speaker 8 (39:52):
And I most of the big manufacturers have pre litigation
departments where you can approach them, especially if you have
an a turn like me. I'm an attorney. I know
these people I can contact and say, look, I'm gonna
assume you unless you buy my client's car back. It
depends on the manufacturer, and sometimes these things do change
over time, but a lot of times we can get

(40:12):
the cars bought back because how do you fight a
case where a vehicle has been out of service, you know,
thirty five or forty days in the first six months
of ownership, and it's all documented with documents that came
from a dealership. And that's the beautiful thing about Lemon
law is the documents prove the case. You know, you
you slip and fall, you get bitten by a dog,

(40:33):
You've got to prove your case. And in a lemonolog case,
all your documents, your peer orders, your purchase agreement, and
all those documents prove your case. It's all on paper.
It's black and white. So when you buy a brand
new car, I tell people you may never have a
problem with it, but save all your paperwork, your documents,
and document everything if you have to bring it in

(40:54):
for re pairs.

Speaker 4 (40:54):
Now, what about you know, here's the problem. You have
cars that are sold as is that are used with
these warranties. Okay, now, what do you think about these
used car warranties. We get this call every day where
people say, well, I bought the car and I have
a warranty, but the warranty won't cover this because how silly,
and you know this and I want you to speak

(41:16):
to it. I don't know if you've ever sued on this,
but they won't cover normal wear and tear. They don't
cover owner abuse, of course, which they can call anything.
Owner abuse, they don't call pre existing They don't cover
pre existing conditions. What the hell do they cover? I mean,
I tried to figure out one time what they covered.
No normal wear and tear, no owner abuse, no lack

(41:36):
of maintenance, no pre existing condition. So I want to
know what they actually cover. I think on one of them,
I found out they may cover manufacturer's defects. Well, for
god's sakes, if a car has eighty thousand miles on it,
what are the chances of a manufacturer's defect showing up?
What do you think about these warranties on used cars.

Speaker 8 (41:57):
I'm not a big fan of what we call third
party warrant So if you go to like say, a
Ford dealer and you're buying a used late model Forward,
they'll offer to sell you a Ford Extended Service contract
on that. And of course the dealership is Board, the
car is a Ford, and the and the plan comes
from Ford. I'm a big fan of those only because
they have an incentive to help you. When you buy

(42:19):
a warranty from Bob's warranty Shack out of Idaho, uh,
and you file a claim, they have no incentives to
pay it. Why should they, because they don't care if
you come back as the customer and there's no skin
up their nose. And so so I've I've heard almost
nothing good ever about a third party warranty company. And
you're right, I've read some of the exclusions. It's like,

(42:40):
we do not cover internally lubricated parts, or any parts
that fail because of an internally lubricated part, or any
parts that touches it inn and pretty much it's it's
like it's like a reverse bumper to bumper. It's like
nothing is covered and illusory.

Speaker 4 (42:54):
Oh and do you hear these Do you hear these
service contracts pitched online? If you are on the radio
or on TV, if you own a used car, you know,
never pay for a covered repair again. Now, these guys
I have in studio toy, they're mechanics, and they say
that people are forever coming in with these service warranties.
Now they're not extended warranties, but their service contracts. And

(43:17):
these guys hardly ever get paid from them. They always
turn down the claims. Do you do any work with
those kinds of service contracts?

Speaker 8 (43:26):
Well, I hear about them all the time. I don't
handle those cases anymore because they focus on the Lemon law.
But the service contracts with third party warranties are pretty
much the same animal. Some states they simply change the
name because of the local laws. But many of those
contracts say bring your vehicle to a mechanic. Have the
mechanic call us, we'll authorize the repairs. But a lot

(43:47):
of mechanics, you're right, won't touch these for fear they're
not going to get paid. And simply doing a diagnostic
is going to cost them some time and they're not
going to sink their time into it. They don't think
they're going to get paid. And I told people, I've
heard people say I bought a contract. I can't find
anybody who's somebody to look at my car to tell
me if it's a failure that would be covered by
the contract.

Speaker 4 (44:07):
And almost anything, if you think about it, is a
pre existing condition when a car has ninety thousand miles
on it, or it can be traced to how do
you know lack of maintenance? These guys tell me that
they ask for all ungodly records for maintenance. So how
do you know how it was maintained? If you only
owned it for a year and a half or two

(44:28):
years and somebody else owned it. All they have to
say is the owner before you didn't maintain it properly.
How do you go back and prove it was maintained?
I mean, I just tell people don't buy those things.
In fact, people are buying cars without having them checked out.
That's the biggest problem. So I want to ask you
opinion on something. I there's a practice of selling five

(44:51):
year extended warranties on new cars. They and people say
I got a five year extended warranty, but they don't
because that warranty run concurrent with the regular warranty. So
if the regular warranty is three years, thirty six thousand, miles.
The extended warranty is simply giving them an extra two years,

(45:12):
but they continually call it a five year warranty. And
I asked the dealer one time, show me one thing
that that extended warranty will cover during the first two years,
one thing. So they're being sold a five year warranty
that is in essence a two year warranty because it
goes back to the in service state. Have you ever
run across that I have?

Speaker 8 (45:34):
And there are some some of the manufacturer's warranty. They say, well,
what this will do for you during the term of
the original warranty is guarantee you a rental car. Okay,
and some warranties don't do that, so that would be
a benefit. But ask yourself, is it worth a pain
for a three year warranty? In essences? Don't confuse unless
you need a rental car, because you could always rent

(45:56):
a car and probably you know, for less than that contract.
But you know that's that to me a crapshoot.

Speaker 4 (46:03):
Now with a Lemon law, what do you find the
biggest obstacle to be? So we can arm people if
they bought a new car to be ready if they
ever had to do it.

Speaker 8 (46:14):
You just have to pay attention, and you know, if
your vehicle has a problem under the warranty, make sure
you bringing it to dealership, have it written up. Make
sure they write it up. I've talked to so many
people who had a vehicle had a problem the first
week they owned it, it took it to dealership. Dealership said, oh,
go get some coffee, we'll fix it right now, and
didn't give them paperwork, so they could never prove they

(46:35):
brought it in. And the Lemon laws are triggered by
how many times you bring your car in for service
or how many days it spends in the shop. Each
visit counts, especially the first visit. And I can't tell
you how many cases I had that were damaged by
people not getting a repair order. And you've got to
get that.

Speaker 5 (46:54):
Now.

Speaker 4 (46:54):
We get a lot of problems here that should be
taken to court, but we are reluctant to refer attorneys
because we don't know any personally that do Lemon law.
You think we would, but a lot of the attorneys
I've known have retired or moved. Do you have people
in Colorado that you can refer people to.

Speaker 8 (47:11):
Absolutely, I've got some good friends. They're actually based in Michigan.
They've got offices all around the country, including Colorado, and
I can set you up with those guys.

Speaker 4 (47:19):
Great. We will last for that when they call us
for Lemon law.

Speaker 5 (47:24):
Steve, this is Dimitri.

Speaker 6 (47:26):
Hey, So first of all, we're going to bury your
friend and leads because we get calls like this, especially
now that parts are not available. The viewers can't even
start work until the Lemon law is triggered. It's it's
been a disaster. And hey, but on a personal note,
I love your channel. Have been a huge fan since

(47:46):
twenty twenty. I've watched hundreds of your videos and it
is the best channel on YouTube.

Speaker 5 (47:52):
Man, Thank you.

Speaker 4 (47:52):
Yeah, and people can find them at Steve Lado and
Laedo spelled l e hto and you also have Lao Law.
I think that's what I'm saying. Yeah, Lado's Lado's Law
with an S on the end of it. L e
h t O s ladoslaw dot com. Hold on, see
if I gotta take a break. And I understand you're busy,
So if you can't hang on, I understand.

Speaker 12 (48:14):
We'll figure it out.

Speaker 4 (48:15):
Otherwise we'll come back to you with a little more,
go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation comparison call
Compass Insurance. Pay too much your coverage at dozens of

(48:35):
insurance companies find out now three oh three seven seven
to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martine Here
stem Cell Therapy Denverregion dot com. These guys are great,

(49:00):
they work. We get rave reviews about them and you
can find him at Denver Regen dot com. We're talking
to Steve Lato. He is a lemonlaw attorney out of Michigan.
He's been practicing thirty five years. He also had a
radio show talk show years ago at Michigan and spent
about a decade on the radio. He has a YouTube
channel and you can find him at at Steve Lado

(49:22):
And that Lato is spelled l e hto and anyway,
so Steve also has a website. Lado's Law dot com
and we're talking about Lemonlaw. And we talked about the
frustrations of buying used cars by the way and not
getting him checked out. And as Steve pointed out, and
as you've heard on this show that we've pointed out,

(49:44):
when you buy something as is, there's a good chance
nothing ever, ever, ever can be done to help you
when you drive off that lot. It's just not wise
to buy as is unless you get that car completely
checked out. And I've said this before. If you buy
a car with one hundred thousand with one hundred thousand
miles or more, you will have problems. If you buy

(50:08):
them with one hundred and fifty thousand or more, you
will have serious problems. And if you buy a car
with two hundred thousand or more, which used to be
unheard of but people are doing it, you will have
catastrophic problems. I mean, that's just the way it is. Now,
let's talk to Steve again. And Steve, we've you know
the Lemon law. Anyone can read it if they look
it up for their state. It usually has the cumulative

(50:32):
a number of days out of service. It usually has
the number of attempts to fix something. And if that's
not successful. But there are a lot of things that
don't get covered. Tell us what's not covered by the
Lemon law, and.

Speaker 8 (50:48):
That's one of the biggest problems of trying to get
the word out. For instance, many states arevs recreational vehicles.
Motor homes are not covered by the Glen law. Many
states boats are not covered, motorcycles are not covered, personal watercraft.
And understand that lemanlaws generally seeing our cars and trucks
and vans used for personal, family or household use. And

(51:11):
I've had people who bought one hundreds, three hundred thousand
dollars motor homes that were defective, and yeah, it's got
a warranty, and you take it back to the dealership
and then go, you know, there's something wrong. We can't
fix it. You've got to bring it back to the factory.
And the client's going to drive the car down to
the factory wherever that might be and leave it there
for a few weeks while they work on it. And

(51:32):
I've had people who bought brand new RVs that costs
as much as the house and they do not get
the same protection somebody get for buying a thirty thousand
dollars accounto box car.

Speaker 4 (51:43):
You know, yeah, that's it's a very good point. We've
had those problems too, Steve. So what about least cars?
We don't have them covered here? What about Michigan least cars?

Speaker 8 (51:54):
Yeah, lease cars are covered in Michigan, and many states
are adding leased cars. There's no reason they should be covered.
But I actually testified in Lansing when the law got changed.
I was the only person testifying on behalf of consumers
and all these lobbyists from the Big three and all
the car companies are there and they're like, why do
you have lemon law? Right? So you're releasing this not
your car, and it's like everyone knows I depend on

(52:17):
the car, whether it's purchased or re lease. What's the difference.
There should be no legal distinction. So you know, you
need to know what the law is in your state.
But you know, before you drop all that money in
the pretty boat at the boat show, you got to
understand that if that manufacturer did not stand behind that product,
you might have problems down the road.

Speaker 4 (52:35):
And when we talk about I think down Colorado if
they can't fix it on the fourth attempt, so you know,
they have basically four chances. If they can't fix it
on the fourth attempt, you can start calling it a lemon.
But here's what I want to know. Though it's not
any problem. They talk about significant market value. It's got

(52:57):
to affect the market value. And so many people want
to argue that point and dealers, you know, we'll say, well,
that's not significant. So how do you handle that?

Speaker 8 (53:10):
Well, in Michigan it says a substantial defect of the
right definition, substantial means that something affects its use, value
or safety.

Speaker 4 (53:19):
Right, that's right? Yeah, you know.

Speaker 8 (53:21):
And so if I always ask myself if somebody's got
a problem with a car and the dealership say that's
not a substantial problem, ask to yourself, if you were
to go to buy a used car and somebody goes, oh,
the car is perfect except for this, would that cause
someone to hesitate or maybe offer you less money? And
if they would, that definition, by definition means it affects

(53:42):
the value of the car.

Speaker 4 (53:44):
Okay, that's good to see, and I mean, that's good
to know, and I can see that.

Speaker 6 (53:48):
Go ahead, hey, Steve, listen, you know, if there if
you can possibly imagine such a thing as a typical case,
a Lemon law case, I'm trying to get an idea
of what a typical timeline is from I mean to
see you until the car is bought back, and a check.

Speaker 4 (54:03):
Is for another attorney too. If somebody's calling from Colorado, right,
you know.

Speaker 6 (54:07):
And the assumption is I'll have all the paperwork in
order and the Lemon law is clearly triggered. What's the
timeline like.

Speaker 8 (54:17):
It depends on the manufacturer. And I'm not going to
get into which ones are which because that varies in
state in the state also, But a good typical lemonlog case,
when comes in they've got the documents, we have it,
I send a demand letter over to the manufacturer, say hey, look,
we're going to buy this thing back, and if they agree,
we can have the thing wrapped up and literally a
few weeks now. Unfortunately, there are some manufacturers who fight

(54:40):
everything as if it's the Armageddon, Like they act like, oh,
someone wants to buy a car back. We don't ever
do that, and that fine, we'll fight you on that.
That might take longer, and so those can scratch out
in the months. But I'll tell you right now, if
you don't get an attorney or don't take action, ain't
nothing going to happen. And I know people who get

(55:01):
a car so defect and they're like, I can't trade
this thing in or sell it in good conscience because
someone else can get stuck with it. Then what happens
to them?

Speaker 5 (55:09):
You know?

Speaker 4 (55:10):
Agreed? Now, what about this waiting four parts? I want
to hold on for that because I got to take
a break. And if you don't mind holding for another segment,
do you?

Speaker 13 (55:21):
Steve?

Speaker 8 (55:22):
Absolutely?

Speaker 4 (55:22):
Okay, So Steve Lado And here's the thing, waiting for parts.
We've had people wait or being told they have to
wait six months. Think about that. Then I want to
talk about wait, losing use of your car, but they say, well,
you're really not losing because we're supplying you a loaner.
All of that coming up on the Troubleshooter Show. Go

(55:46):
with a sure Thing Denver's Best Roofer Excel roofing dot com.
You don't pay a cent until you're content. Time for
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to one. Help You'll think you're his only customer. When

(56:08):
you choose Frank durand the real estate man dot com
to list your home with Remax Alliance three all three
nine two zero sixteen twenty two. Hi Tom Artino, you're
a troubleshooter three O three seven one three talk seven
one three eight two five five. We have uh Steve

(56:30):
Lato with us. Steve is quite the attorney, prolific in
suing auto manufacturers under the Lemon Law, and also just
a consumer advocate. He is out of Michigan and he
has affiliates or people he can refer you to around
the country, including here in Colorado. So if there is
a Lemon law issue, we'll get to We'll get you

(56:53):
to the right people. You can find him on Facebook
at Steve Lado and that's l e h t O.
He also has Lato's Law dot com l e hto.
That's Steve Lado. We've been talking about Lemon laws and
he says many states are adding least cars to the

(57:15):
list because they're excluded, and that's the problem in many states.

Speaker 6 (57:20):
Colorado added least cars.

Speaker 4 (57:22):
When did they add them?

Speaker 6 (57:23):
I don't know when, but I just read the laws,
the summary of our law at least is included.

Speaker 4 (57:27):
Good, But of course a lot of high ticket items
that our motor vehicles are not covered, motor homes and
campers and things like that, motorcycles, of course, boats, at
least for now, there's nothing on boats. Now we have
a situation that happens a lot on this show. People
are literally literally told it could be six months to

(57:50):
get parts. Now, that is unbelievable to me. But what
do you think about that, Steve? What if someone says,
wait a minute, that's unconscionable. Now it's outside, let's say,
of the lemon law. They've had it long enough. Is
there anything they can do for loss of use or anything?

(58:10):
Or what do you think about that? Since COVID we've
had this incredible wait for parts, they can no longer
blame COVID. I think people just got used to not
having to spend the money on inventory and factories, learned
that they can do inventory, or they can do factory
runs every now and then, but there is no real

(58:32):
motivation to keep a lot of parts available. Have you
ever heard of those things?

Speaker 13 (58:37):
Oh?

Speaker 8 (58:37):
Of course, And here's the thing. In Michigan's lemon law
and most lemon laws, it says the vehicles out of
service for a certain number of days, right, regardless of
the problem, it can be a lemus. And so the
first reported case at the Court of Appeals in Michigan
on the Lemon law back in nineteen ninety three, and
I know I worked on the case, was a board
truck where Ford said, we'd like to fix this guy's truck.

(59:00):
You don't have parts, and the truck was out of
service for more twenty five days, and so we brought
the action and Ford said their defense was parts are unavailable.
And the Lemon law specifically says that parts unavailability is
not a defense to a lemonag claim unless it's caused
by something catastrophic like an act of God, an active war,

(59:21):
civil strife, biblical stuff. Right, And so, believe it or not,
your correct COVID actually gave the manufacturers an excuse, and
so in twenty twenty and twenty twenty one we would
routinely get contacted by the manufacturer saying, look, parts aren't available,
but it's not it's COVID's fault. But you're right, that
excuse is gone now. And I still get the phone

(59:43):
calls where someone with Steve had brought my vehicle in.
It's got this problem. They said, they know what the
problem is, but they haven't got the part.

Speaker 4 (59:50):
Right.

Speaker 8 (59:50):
I said, did you get that in writing? They say no.
I said, go back and get a repair order that
says I brought the car in. Here's the problem. Parts
are unavailable, And that way you can prove that you brought,
gought it to them, offered it to them, and they
turned you down. It's not your faulty haven't got parts,
that's their fault.

Speaker 4 (01:00:06):
Okay, what about the argument that we've had a dealer
make here in town, even that they're not losing use
of the vehicle technically because we're giving them a loaner.
What do you say in a case like that, where
where the consumer the dealer can say, wait a minute,
even though technically the vehicle's out of service, they're not
out of a vehicle.

Speaker 8 (01:00:27):
Usually they're not giving you an equal vehicle or a
better vehicle. I've had people tell me about a really
nice car and they gave some little accounto box to
drive around. That was embarrassing. And so you know, you
paid for a particular car, you should get to use
that car.

Speaker 4 (01:00:42):
Yeah, and it is your car and you're paying on
that car. Yeah, so what about now on buybacks? How
do you determine that price? And are people truly made whole?
That's another thing. We've had some buybacks where the consumer
really wasn't much better. They weren't better off at all,
and it kind of put them in a bad way.

(01:01:02):
I mean, what how is that calculated?

Speaker 8 (01:01:05):
It's based on how much money you put into the car.
Then it's minus a mileage offset. And how they calculate
the mileage offset varies from state to state. But generally speaking,
if you've had a car for a short period of time,
made a bunch of payments on it, and then they
buy it back, you'll get those payments back less a
mileage offset. And like I said, the office is not
usually that bad, but it depends. And I've had somebody

(01:01:26):
who had a car that was defective and they managed
to put thirty forty thousand miles on it, and that's
a substantial amount of mileage, and you're not going to
get that mileage for free. You have to pay for it.
But usually the problems I encounter or somebody is upside
down in your car where they owed a ton of
money on their last car and rolled that upside down
money into.

Speaker 4 (01:01:46):
This neat equity, right, yeah, yeah, and those.

Speaker 8 (01:01:50):
Can be hard to unwind. But that's the vaults of
the manufacturer. That's the fault of the consumer.

Speaker 4 (01:01:55):
That's right, that's right over the head. That happens all
the time, and that happens insurance. Gap insurance isn't going
to pay for stupidity. It's only going to pay for
you know, and it's not going to pay for a
bad deal when you make a bad deal. And speaking
of gap insurance, how do you feel about gap insurance.

Speaker 8 (01:02:13):
I'm not a big fan of gap insurance. And I've
had people say, but Steve, here's what it does. I go,
don't tell me what they tell you. It'll do right.
Talk with people. Come into my office, said Steve, I
bought gap insurance. I got an accident. They denied my claim.
I mean, it's like an insurance company. Of course, they don't.
They don't, they don't. They're not happy paying claims.

Speaker 4 (01:02:30):
That's exactly right.

Speaker 7 (01:02:32):
Now.

Speaker 4 (01:02:32):
As far as as far as the trend in the
auto business, do you find that there are higher and
higher mileage used cars out there and people getting screwed?

Speaker 9 (01:02:45):
You know?

Speaker 8 (01:02:45):
It's interesting is some cars out there now that routinely
do you get up into the hundreds of thousands or
two hundred thousands, And I mean, I mean you know,
I'm I'm of the cohort that remembers when a car
hit nine nine thousand miles it went back to all
zeros and it was almost like a mythical thing. Yeah,
because cars didn't run that long and cars do now.

(01:03:05):
Now you're right though, that cars will need certain amounts
of maintenance when they get that high. Don't buy a
car with a buck fifty on your doater thinking you've
got a trouble free car your hands. You don't.

Speaker 4 (01:03:15):
But just back to that in okay, so have you
had when you somebody wants to know on a text here,
when you sue the manufacturer, do you also name the dealer?

Speaker 8 (01:03:27):
Interestingly, we name the dealer only because there's the cause
of action goal revocation of acceptance, which is, if you
buy something it doesn't work, you can return it to
the seller. However, the manufacturers on the hook for the
Lemon law. So in ninety episodes of the cases I
file where I name the dealership, the manufacturer picks up
their defense and the dealership doesn't care and I've actually

(01:03:49):
had dealerships when I've been there, ask me for my
business cards and give them to people saying, here, call
this guy. This car is a piece of junk. He'll
get you out of it because the dealership, it's not
else skin up their nose. They have the things up
bought back. The manufacturer buys it back.

Speaker 4 (01:04:04):
All right, Steve, Steve Lado, I have to take another break.
I want to keep you just to the top of
the hour and then I'll let you go. I'll have
to take this other quick break and we'll be back
with Steve Lado right after this. Go with a sure
thing Denver's Best Roofer Excel Roofing dot com. You don't
pay a cent until you're content. Leave time for an

(01:04:28):
insurance check up free no obligation comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three O three seven to seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martino here with

(01:04:56):
Steve Lado, I'll give you his contact information when he's
off and the next hour, and also how to find
him on YouTube and that. But I don't want to
waste time on that right now. I want to talk
to him, Steve. Here's something that I want to get
your opinion on as an attorney, because we fought this
before and some gave in some did not. A guy

(01:05:16):
goes to a dealership to buy a car and they
want to cater to him on a monthly payment, so
they almost promise him anything, and they come up with
a monthly payment he likes, and they say, oh, you
don't have that much to put down, don't worry about it.
What can you put down? The guy says, I can
put down a thousand whatever. I'm just going I'm telling

(01:05:36):
you a typical case like this. The dealership fills out
the paperwork, he takes the car. Three or four days later,
they call him and say, we can't get that deal done.
You got to sign a new contract. And he says,
wait a minute, I thought I was all done. No, no, no,
it's contingent upon financing. Check that off when you checked

(01:06:01):
out a lot of other things like the bailment you're
going to pay and all that. There's a check there's
a whole checklist, and one of them said contingent on financing.
So we have taken the contract before and looked at it.
And where these dealers spot deliver cars, they have a
finance agreement they send with a consumer because they have to,

(01:06:24):
and in it they put themselves down as the creditor.
They put themselves down as the creditor, and then they
take that and sell it to the lender. And so
I say to the dealer, you're the creditor. You approved him.
And they said, well, we didn't approve him. It's contingent
upon approval, and I said, yeah, it is contingent. And

(01:06:45):
you just approved him. You handed him the keys, you
shook his hand and congratulated him on buying the car,
and you let him go home. And he has a
truth in lending statement. He has a monthly payment and
you can't live up to it, but you are the
l and I tell the consumer just make your payments
to that dealer because they have to honor it. Now,

(01:07:06):
some dealers have caved on that because they literally write
themselves in. If you look at the finance deal in
order to get a spot delivered, and in order to
give that guy a truth and lending and all that
other stuff, they put themselves down as the lender. And
what they mean by contingent upon financing is really contingent

(01:07:28):
upon us being able to sell our note. What do
you think about that?

Speaker 8 (01:07:34):
Well, that's a spot delivery, sometimes called yo yo salese.
Some dealerships do that on purpose to squeeze more money. Yes,
that's their plan all along, But you are correct. When
you buy a car from somebody and they finance it,
and they arrange a financing, they often do lists themselves
as the lender. Then when they assign the paper to
a bank, if a bank rejects the paper, that's called
a failed assignment. The paper goes back to the dealership.

(01:07:57):
The dealership is now the lender, and you are correct.
Make your payments a dealership and watch how quickly their
tone changes when they realize that you're not going to
back up on that.

Speaker 4 (01:08:07):
See, you know, you're one of the few people that
recognize that. Sometimes if there's a new car that's not
selling that well, they will send it out the door
knowing it's going to come back, and they keep bailment
money they make more money on that damn car, then
they sell it as a use car. I mean they
know damn well when that car goes out the door,
they're never going to get that deal done. But they

(01:08:28):
got enough money up front to charge this consumer. It's
it's criminal. So what do you do now? As far
as new stuff, what's trending? Is there anything else you
want to do in the auto business for consumers, go
with a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:08:52):
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two.

Speaker 1 (01:09:13):
Yeah, ripped up new need that's who you don't have.

Speaker 2 (01:09:25):
Come running as fast as we can.

Speaker 1 (01:09:28):
Shooter's gonna help.

Speaker 3 (01:09:30):
Come man, This is the Troubleshooter Show.

Speaker 4 (01:09:35):
Now Tom Martino, Hello, Welcome to the show. I'm Tom Martino.
This is the Troubleshooter Show, the second half and welcome.
This is card Day today. Let's get some car questions.
We had on Steve Lado, which is the premier Lemon
law attorney around the country. He's in Michigan and he
also has affiliates or people that he knows around the

(01:09:57):
country who can help you with a Lemon law. If
do you have any lemonlog questions, give us a call
three h three seven one three talks seven one three
eight two five five, or you can also simply call
with any problem, question or complaint. So guys, you uh,
you heard and talk about parts and how it's a
problem since COVID and it's it's not getting any better.

(01:10:20):
They're using it as an excuse. So what would be
the if we had to put parts in a category?
What's the category for getting the worst the worst weight times,
the best weight times.

Speaker 5 (01:10:31):
What do you think probably the worst electronic parts? Different modules,
you know, certain years, certain applications and different things are real.
There's still a challenge to get Okay, yeah, we suffer
with the electronics as well, There's no two ways about that.
One of the big booms that's been coming down on
as lately. Is a lot of transmissions require molded pistons

(01:10:52):
inside them, and they're on backward or we're getting the
last ones, or they're not going to be making a
run for another four months. Good pay waits on the ground.

Speaker 4 (01:11:02):
People just can't use their car truck. They can't use them.
I mean that alone scares me because I mean there's
nothing I mean they're saying. They're not that they wait
to make production runs until they have enough. Before COVID,
I'm sorry, they used to fill warehouses and they just
decided that. I think they started making more money during

(01:11:24):
COVID not doing that, and they thought, wait, this is
a line item we can save on. We don't have
a big inventory in our warehouse. We can make some
money on it.

Speaker 5 (01:11:34):
Inventory is expensive. Yeah, okay.

Speaker 4 (01:11:37):
So that's the point is that you have to have
a car where parts are available. I mean, so when
you go to look for a car, you need to know.
So guys, if I called you and said I'm looking
at a super or I'm looking at this, or I'm
looking at that, can you give people a pretty good
idea of whether or not that car can get parts

(01:12:00):
er They're readily available. Can you give me an indication.

Speaker 5 (01:12:03):
You typically we can, and they go in friends. It does.
That's how it's going on. Yeah, they're going friends.

Speaker 4 (01:12:09):
Some might be good today, not.

Speaker 5 (01:12:11):
Not good tomorrow. So I mean you're kind of walking
into a.

Speaker 4 (01:12:14):
Training brands that are chronically late. We have a huge
problem with Toyota Toyota. Okay, I heard that before too. Naomi,
you have a question on healthcare? What's going on? Naomi?

Speaker 9 (01:12:27):
Hi?

Speaker 3 (01:12:27):
Tom Hi?

Speaker 14 (01:12:28):
He had a question regarding a letter that I received
from my mom's reverse mortgage.

Speaker 4 (01:12:35):
Okay, but he.

Speaker 14 (01:12:37):
Has dementia and is currently in a care facility and
we are trying to get.

Speaker 13 (01:12:45):
Medicaid and everything set up for her.

Speaker 4 (01:12:48):
But I've been.

Speaker 14 (01:12:49):
Told, after trying to call some human service offices, yeah,
how exactly this all works, and they don't really know, So.

Speaker 12 (01:13:02):
I have no clue.

Speaker 4 (01:13:03):
Okay, what what is your question? Tell me what you're
calling about.

Speaker 14 (01:13:08):
So this letter was from the reverse mortgage so that
we can take back the home through like a short
sale or a deed in lou Yeah.

Speaker 7 (01:13:21):
But.

Speaker 14 (01:13:23):
According from what I've been told, what we've been told
is that the state needs to take the house for
the met to help pay for the Medicaid which helps
pay for the care facility.

Speaker 4 (01:13:36):
Okay, now, okay, if she has equity, does she have
equity in that house? That's a good question. Well, we
can't let me ask you how much does she owe
money on it? Let's ask that does she owe money
on it?

Speaker 14 (01:13:53):
No, the home was paid off and then I guess
that the basement flooded and she needed to fix.

Speaker 7 (01:13:59):
It, so she got reverse mortgage.

Speaker 4 (01:14:01):
Okay, so she has a reverse mortgage. You know how
much is on that reverse mortgage?

Speaker 14 (01:14:09):
I believe it is like one hundred and sixty thousand dollars.

Speaker 4 (01:14:14):
And how much is the house worth?

Speaker 14 (01:14:19):
According to Zillah about two hundred So.

Speaker 4 (01:14:22):
There's hardly any equity whatsoever. Now are you sure that
letter came from the reverse loan people who said that
you could sign it over to them. What they're saying is,
if you can't pay off this loan and she's no
longer living there, we'll take the house. And that's exactly
they have the first right to take the house and rrect. Okay, yeah,

(01:14:43):
they they have the for if that's truly from the
reverse lender, and if they said you could sign it
over to them, that's her option. And then they have
a they have a lean on that house, so they
they can't make you sell it to pay for medicare
or excuse me, for healthcare or nursing homes or assisted

(01:15:04):
living because she has no equity, you know, I mean,
and the stake is not going to take the house
because there's no equity.

Speaker 14 (01:15:13):
Okay, So what you do.

Speaker 4 (01:15:16):
What you do is you got to take care of
that reverse mortgage, okay, and you talk to the real lender,
make sure it's a real lender. And if you want
to sign the house over to them in loua foreclosure,
that means they won't come at well, they never come
after you in a reverse loan anyway. I think they're
just trying to let you know that if you can't

(01:15:37):
pay it off, which you have to do once she's
no longer living there, If you can't, if you can't
pay it off, sign it over to them, they'll take it.

Speaker 5 (01:15:48):
Okay.

Speaker 13 (01:15:49):
Okay. Would you happen to know a.

Speaker 14 (01:15:54):
Uh AN attorney that might be able to help us
with this.

Speaker 4 (01:15:58):
You mean to look it over to make sure it
is it is a legit letter from the lender, or
or to walk you through that deep well kind of both. Okay,
that's a good question. Now you want someone to help
you walk through liquidating that, get getting rid of that loan,

(01:16:20):
right and you want to get rid of the house, right.

Speaker 14 (01:16:25):
Well, I would like to take the house over just
because of.

Speaker 11 (01:16:30):
Okay, stand so deep?

Speaker 6 (01:16:33):
So do you do you?

Speaker 4 (01:16:35):
Okay, you have to buy the house. You understand that, right.

Speaker 8 (01:16:40):
Right?

Speaker 14 (01:16:40):
Yeah, And that's what it was saying. I'm deep or
short sale or deed in lou offer.

Speaker 4 (01:16:47):
Okay, now make an offer to buy the house, but
you have to be ready to buy it. Can you
get a loan?

Speaker 5 (01:16:55):
Yeah?

Speaker 14 (01:16:58):
I was currently looking in to that, but I needed
more information on what this all meant.

Speaker 4 (01:17:04):
Okay, what here's what you need to do. What they're
saying is this they're saying, give them a deed in
lieu of foreclosure. In other words, have your mother signed
the house over or make them an offer to buy it.
That's what they're That's what that letter's saying. Okay, okay,
so you can make an offer. They set a short sail,

(01:17:26):
so they're willing to probably sell it for less than
ode who knows you can you can say you can
put in an offer to buy it for one hundred
and fifty thousand and see what they say. But when
you put an offer and to buy to sell it,
excuse me, to buy it for one hundred and fifty,
you have to be able to buy it. So can

(01:17:48):
you get a mortgage?

Speaker 14 (01:17:52):
I'm pretty sure I can.

Speaker 4 (01:17:54):
Yeah.

Speaker 14 (01:17:56):
I spoke with my bank, and there's a lot of
different programs that can help people buy him, and they
that I should.

Speaker 5 (01:18:03):
It sounded like I.

Speaker 8 (01:18:06):
Could qualify for some of them.

Speaker 14 (01:18:10):
I just don't have any experience with mortgages and reverse mortgages, so.

Speaker 11 (01:18:16):
It's a learn as you go kind of process.

Speaker 4 (01:18:18):
Okay, I'm going to help you in both aspects. In
both aspects, I want you to call. I want you
to call John Clace Okay, it's k L A E.
S S. Okay, uh huh. And I want you to
call he's at partner in Lending dot Com. I gotta

(01:18:39):
find when when you go there, we can get his number.
Do you have John Clay's number by hand? I have
it somewhere. I think you have it. Okay, I'm gonna
put her on hold. You give it to her now
when I give you this number. Here's what he can do.
He's an expert in regular loans and in reverse loans both. Okay,
So here's what he can do. If you show him

(01:19:01):
that letter and tell him that they want an offer
on the house and you want to buy it, but
you need a loan, he might be able to arrange
a loan for you to buy out that reverse loan
and then you'll own the house.

Speaker 8 (01:19:17):
Okay.

Speaker 4 (01:19:17):
Now, I'm assuming your mother is going to go along
with this.

Speaker 13 (01:19:26):
You know, it's kind of a hit or miss.

Speaker 4 (01:19:28):
Well, Naomi, actually she doesn't have to go along with it.
If that place is going I think that. I don't
know how they're going to offer a short sales. See,
I don't know is your mother thinking she's going to
keep the house.

Speaker 8 (01:19:44):
Well, she has.

Speaker 14 (01:19:44):
Dementia, Okay, so that's why she's in the care facility
and she cannot be left alone.

Speaker 4 (01:19:53):
Who was she assigned a guardian?

Speaker 14 (01:19:57):
My brother is the power of attorney for medical. But
according to the social worker from the county that she's in,
she's still her own person. She doesn't have a oka
or conservator or anything like that. Okay, I guess medical,
what would you.

Speaker 4 (01:20:18):
Well, what would your mother say? What would your mother
say about selling you the house? What would she say? No,
I don't want to. What would she say?

Speaker 14 (01:20:27):
She said, told my brother to just let me have
the house. Yeah, And then we were like, well, we
can't do that because you have a reverse mortgage on it,
right And that was before we got this letter. This
was a couple of months ago.

Speaker 4 (01:20:42):
Okay, So what I want you to do is called
John and here's what he here's what you need to
tell him. Tell him you want to buy your mom's house.
She has a reverse loan, and you got a letter
from the lender. He'll know what to do. What he
can do is he can arrange a loan for you
if you qualify for one hundred and fifty thousand or

(01:21:05):
however much you buy it for, and possibly then what
he can do is then pay off that reverse for
you or talk to the reverse people about getting a
payoff and if they're willing to take a short sale,
you might make a great deal on that house. But

(01:21:27):
start with John. He'll know what to do at least
or he'll have a referral. So AX, I want you
to give her the number for John Klace right now,
three three seven one three talk. Dan has a problem
with a Silverado. We'll come right back to Dan, Dan,
just hang on for a few minutes. Go with a
sure thing Denver's best roofer Excel Roofing dot com. You

(01:21:50):
don't pay a cent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass
Insurance Paying too much your coverage at dozens of insurance
companies find out now three all three seven seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to

(01:22:10):
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi, I'm Tom Martino, your troubleshooter.
Three oh three seven one three eight two five five.
Call Compass Insurance Group for your insurance check up. Make
sure you're not paying too much for insurance. They'll do

(01:22:31):
an independent, honest to goodness evaluation of your insurance situation
free of charge. Home and Auto three oh three nine
nine six nine thousand. That's Compass Insurance Group three oh
three nine nine six nine thousand. So Dan is next
he has a problem with a a car. If he

(01:22:52):
if Jay will hang on, I do want to hear
what he has to say about Naomi and the reverse
loan right now, Dan, So hang on, Dan uh and
Jay Dan, what's happening with you in your Silverado? What
year is your Silverado?

Speaker 8 (01:23:05):
Well?

Speaker 15 (01:23:05):
I bought this twenty twenty three Silverado nineteenth of September,
and it's got a five three engine.

Speaker 8 (01:23:12):
In it, and I had a problem with the motor.

Speaker 15 (01:23:18):
I took it in and they did some work on it.
Eight thousand, seven hundred and fifty three miles I when
they worked on it.

Speaker 4 (01:23:25):
And my question is twenty twenty three, Yeah, yeah, Okay,
go ahead.

Speaker 15 (01:23:29):
Now I got twenty one thousand, nine seventy four and
it's got the same issues. And I'm just and I
can tell you they replaced lifters in it, they replaced
the number four cylinder, had no compression. I got a
whole list of things they've repaired on the truck.

Speaker 4 (01:23:46):
And what is what is the total mileage? Now?

Speaker 8 (01:23:51):
Twenty one?

Speaker 4 (01:23:53):
Okay?

Speaker 5 (01:23:54):
So I don't drive it a lot?

Speaker 4 (01:23:56):
Yeah, So what is yours? What is the problem? Exactly?

Speaker 8 (01:24:02):
Yeah?

Speaker 15 (01:24:02):
I wonder if anybody else has had this same problem
with this five three engine. I got an appointment to
take it back in this month and they're going to
look at it.

Speaker 8 (01:24:13):
Again.

Speaker 4 (01:24:14):
But will they fix it under warranty.

Speaker 8 (01:24:18):
They did the first.

Speaker 15 (01:24:19):
Time, Yeah, and it's still underwarming now. But my question
is that any of your technicians ever run into this
problem with this five three engine.

Speaker 16 (01:24:30):
Well, they have persistent problems with the dams and the
active fuel management. Uh, there's no known issues. A lot
of times when guys get into it, when they do
repair it, they're actually retrofitting them back to more conventional
so they're taking that, they're deleting basically that active fuel management. Yeah,
exactly good. Possibly that's what you're experiencing. But without seeing
what exactly they did. I don't know if i'm, you know,

(01:24:52):
talking talking to myself here or not, but.

Speaker 8 (01:24:58):
I can tell you what they did.

Speaker 11 (01:24:59):
I got their I'm right here.

Speaker 15 (01:25:00):
They replaced eight lifters, guides, gaskets, broad filter, coolant, more box,
more gaskets.

Speaker 5 (01:25:09):
And guys. How would you know without looking at There's
no way you could because you could also have a
cam problem now that they didn't replace before, so there
could be more damage or more problems than he had
the first time.

Speaker 4 (01:25:19):
It seems like a lot of problems for such a
low mileage vehicle.

Speaker 5 (01:25:23):
It's the it's the platform, like you said it's the
delete the actually delete cylinders using the lifters to save
on fuel.

Speaker 16 (01:25:31):
That's crazy. It's way over. It's actually old technology. The
old eighty six fours yep was what they used to
call them, and it was a terrible system.

Speaker 4 (01:25:39):
I'm from a cylinder to six to four correct back
and force.

Speaker 16 (01:25:42):
Yeah, and that was back in the early eighties yep.
But you know now they they were able to actually
do it actively inside the motor and using the computer
to do it instead of bulky solomoid.

Speaker 4 (01:25:53):
So this goes the same eight six four it can Yeah.

Speaker 16 (01:25:56):
It can do just about any combination. And then it
just depending on what uh how many cylinders running, will
determine which cylinders they keep active.

Speaker 4 (01:26:04):
Oh my goodness. So it actually shuts down cylinders for
fuel economy, Yeah, for fuel team go ahead.

Speaker 15 (01:26:13):
They found the number four was a dead cylinder. Wasn't
nothing there a compression was zero. They found failed and
take lifters and bent push robs.

Speaker 4 (01:26:25):
You just need dan, You just need to take it
to one of these guys.

Speaker 5 (01:26:28):
For if it's still under warranty. Who under the dealership warranty,
the manufacturer warranty.

Speaker 15 (01:26:34):
Yeah, I gotta take it back in. I just if
anybody else had this issue, Yep.

Speaker 5 (01:26:38):
Absolutely are a lot of people, so a lot of people. Yep.

Speaker 4 (01:26:43):
Dan, Uh, you know you're not the original owner. Are
you bought a new Okay? Huh? If they can't fix it, well,
it's see the lemon the lemon, he's outside the lemon law.
He waited too long?

Speaker 5 (01:26:59):
Wow? Or the truck waited too long? Because it's just
now manifesting again.

Speaker 4 (01:27:04):
Say, I'm wondering if there's anything we can do for him.
There's I mean the dealer I don't think knows what
they're doing. You might want to try another dealer. If
it's under warranty, you don't have to keep going back
to the same dealer. Maybe you should try another dealer.
They're not all created the same, Jay. What is your
comment on Naomi? Naomi called and UH has a real problem.

(01:27:27):
Her mom's in Uh is in the hospital with dementia.
There's a reverse loan on the house and Naomi wants
to buy the house, keep it in the family. What's
your comment, Jay, I.

Speaker 11 (01:27:39):
Think they would be hoover immediately to get a quick
claim deed and not file it. But if she gets financing,
she's covered. She can do whatever she wants. She can
go file it and damn she can do it ever
she pleases.

Speaker 4 (01:27:55):
Yeah, but with the quick claim deed, of course, it's
not going to supersede the reverse loan. The reverse is
still going to have. The reverse loan is still there
at all. But why wouldn't you, Why wouldn't she just
if she's going to get a loan, just get a
general warranty deed? Why why a quit claim?

Speaker 11 (01:28:12):
She might have to mess with a lot of other
things with mom.

Speaker 4 (01:28:16):
Oh, I see what you're saying.

Speaker 5 (01:28:19):
I see what you're saying.

Speaker 4 (01:28:20):
You're saying just to get a simple signature on a
quit claim deed and next and then they but then
they still have to go about satisfying that reverse loan
with the new loan. But I know what you're saying.
I know what you're saying. J Jay is saying a
quit claim deed. Of course, all a quit claim deed
is is d eding what you own over to the
other person. If you don't own anything, you can't quit

(01:28:42):
claim it. But it is saying what a quit claim
deed really says is whatever I own in this property
is now yours. So I could literally quit claim to
you a government building, because all that DED is saying
is whatever I own, I'm quit claiming to you, which

(01:29:02):
means I'm quit claiming nothing to you. It's not a
general warranty deed, and quit claim deeds are used for
quick situations. They're not called quick they're quit as and
I quit the job, so they quit. They're quitting their
claim on that enhance and giving it to you. So
if she got a quit claim deed, she would then

(01:29:23):
have ownership of the house when it's paid off. So
then she'd get a loan pay off the reverse loan
and that and then she would uh give that deed
as a trusteed to her lender. I don't know that
might be complicated, but we'll see. Three oh three seven one,

(01:29:45):
three eight, two five five Go with a sure thing
Denver's Best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check
up free no obligation. In comparison, call Compass Insurance paying

(01:30:05):
too much your coverage at dozens of insurance companies. Find
out now three oh three seven to seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martine, your troubleshooter. A guy

(01:30:27):
texted me wants to know the perfect card. He has
to have one car. He's getting older. He doesn't want
to have a car in a truck. He doesn't want
to have a car in an suv or an suv
in a car. But if he had to have one
all around vehicle, that is a great question. What is
the perfect car or truck if you had to pick one. Dmitri,
you may want to weigh on on this because you

(01:30:48):
you know, I know you're you have your certain loves,
but they're in different categories.

Speaker 5 (01:30:52):
Or he likes to drive that couch all over the place.

Speaker 4 (01:30:56):
Exactly, Tom.

Speaker 6 (01:30:57):
I you know, I think the input from Jeff and
Kevin is going to be much more valuable than mine.
But until a few months ago, I've only had one
car at a time my whole life, and the one
that I've been driving for ten years is my only car.
It's a perfect all around car. Is a nice Toyota
four Runner. I bought it with ninety six thousand on
the clock. It's a zero eight and today I noticed

(01:31:20):
it's got two hundred eleven thousand on It still runs
better than you.

Speaker 4 (01:31:24):
So would you say that is the perfect all around card?
Not for a family, would it be? Well?

Speaker 5 (01:31:29):
Why not?

Speaker 6 (01:31:30):
I mean it's a it's a mid sized suv.

Speaker 5 (01:31:33):
It's big enough, like a Highlander be a little bit bigger,
but a Highlander is same kind of platforms, just a
little bigger.

Speaker 6 (01:31:38):
The Highlander is bigger than a four runner. Now wow, okay, yeah,
I'm just not familiar with the Highlander. But that's one
really good all around the vehicle.

Speaker 16 (01:31:46):
And what do you think, Jeff, I don't think you
can pick one. I mean, you know, what one guy
wants or what one guy feels good with is not
going to fit the next guy.

Speaker 5 (01:31:56):
You can't.

Speaker 4 (01:31:56):
No, I'm not talking about two guys. And come about.
It's like if you had to pick a perfect all
around for your needs, if you had to pick a
perfect car all around. I thought what came near for
me was the Avalanche. Oh yeah, a four door Avalanche
wasn't a four door yet. Yeah, you got a beautiful cab,
beautiful performance, not that big, and it had a big

(01:32:17):
enough bed of a pickup. It was kind of and
you could cover it with the covers so you could
have other stuff back there. I don't know.

Speaker 16 (01:32:27):
I mean for me, if I had to pick one
for me, it has to be a pickup, and generally
is going to have to be you know, a three
quarter ton of bigger just because of some of the
things I do in my lifestyle, moving equipment, you know,
doing forestry work, hunting. There's all sorts of things I
need that truck for.

Speaker 4 (01:32:44):
But in any case, the bottom line is I don't
think there is one all around. But I do think
you would have to have all wheel drive. I would
say the characteristics, so it would have to be all
wheel drive. It would have to be four door, all right,
I mean, unless, of course it's a truck with just
a small cab. You're not talking about a cab with
a back seat, right.

Speaker 5 (01:33:03):
I can see six of my truck yep, well most
most having about four doors. Now the one fifty is
a quad you know.

Speaker 16 (01:33:09):
Four doors any more, single cab kind of sticks out
like a sore thumb that rife on a road.

Speaker 4 (01:33:13):
Okay, So when you say for did you mean the
other that little half door in the mid.

Speaker 5 (01:33:18):
Full doors.

Speaker 4 (01:33:19):
So they used to call those king cabs. But now
you're saying that quad okay, but but yeah, but are
you saying it right now though, that most vehicles come
that way with four door?

Speaker 5 (01:33:30):
Yes?

Speaker 4 (01:33:31):
And then what a six foot bed?

Speaker 5 (01:33:33):
Yes, four and a half or six foot yeah.

Speaker 4 (01:33:36):
Okay, And that they were never bigger than that, were they.

Speaker 5 (01:33:39):
With the beds? Yeah, so you can get eight foot,
you can get an eight foot but it looks like
a limo. It's huge.

Speaker 4 (01:33:45):
Let me take Andrew here, Andrew, go ahead. What's happening, Andrew?
What's going on?

Speaker 5 (01:33:51):
H Yeah?

Speaker 9 (01:33:52):
I was looking at purchasing the vehicle for my wife
and I was going to take the vehicle to share
it and to have them just do an inspection on it.

Speaker 14 (01:34:05):
Right.

Speaker 9 (01:34:06):
And the guy, the salesman was telling me for this dealership,
he said, their rules are I have to agree to
a price before they will let me take it to
a mechanic.

Speaker 5 (01:34:20):
Your feet still work.

Speaker 8 (01:34:21):
Right, ye?

Speaker 4 (01:34:22):
Walk? Yeah? Well I don't understand that. Well, I kind
of know what they mean. They want to know he's
really going to buy it if everything goes goes smoothly.
He doesn't want you to sign a contract though, right,
he just wants. This is what I don't understand. Agree
to a price means what get it under contract? Or

(01:34:43):
just agree to a price in theory.

Speaker 9 (01:34:47):
Well, that's like, so they have the deal sheet and
then they just draw a line and then they give you.
They write on there the numbers that Wait a minute, wait.

Speaker 4 (01:34:57):
A minute, and then what after they write the numbers
and what and.

Speaker 9 (01:35:00):
Then they want me to sign to that number before
they will allow me to take it.

Speaker 4 (01:35:06):
But it's not an obligation to buy it.

Speaker 9 (01:35:10):
That's what I don't know is if I sign my
name to that, does that mean that I'm basically signing.

Speaker 4 (01:35:16):
That Well, I don't know either. It doesn't sound good.
I wouldn't do it. I mean, you tell them that
you know. But but then again, but seriously, though, take
it from the dealer's perspective. If they have a car
or truck and you want to take it to get
checked out, how do I know you're even in the ballpark?

(01:35:37):
You see, there's no way. Wait wait, shouldn't you prequalify
the buyer somewhat? I mean someone to some.

Speaker 16 (01:35:44):
Degree, But if it requires a signature of any kind,
I don't think so. I mean, but you take it
over to Kevin.

Speaker 5 (01:35:48):
If it needs three dollars worth of work, well you
still want it, but you're not going to buy it
for that proces.

Speaker 4 (01:35:53):
Okay, See that's what I'm getting at. How do you
put that into writing?

Speaker 9 (01:35:58):
You avoid it completely and that and that's kind of
what he said. He said, Well, he said, what if
you if you're not willing to pay this price. I said, well,
if I'm going to take it, to take it and
have it looked at, I got to pay to have
that done. But if they find some serious issues with
the thing, I'm not going to sign for that price

(01:36:20):
that we did before they looked at it.

Speaker 16 (01:36:22):
It doesn't even even have to be a serious problem.
Maybe he found one thousand dollars worth of suspension work
that needs to be done, just the first maintenance, or
whatever the case may be. It may not be enough
to break the deal for the car, but hey, let's
re talk about let's talk again about what we're actually
going to pay for this thing.

Speaker 9 (01:36:37):
Yeah. Absolutely, And that's what I was wondering.

Speaker 4 (01:36:39):
If I signed my name, yeah, well then no, I
think that's crazy. But I see what these guys are saying.
You sign your name and for pick a price. What
rangees this in? Do you know what range this will
be in at all?

Speaker 9 (01:36:54):
It's like twenty one thousand?

Speaker 4 (01:36:56):
All right, you sign it for twenty one? It needs
three grand worth of work? Does that mean you have
to buy it for twenty one?

Speaker 9 (01:37:02):
Yeah?

Speaker 4 (01:37:02):
That's yeah, No you can't. You can't do that. We'll
tell them. The whole reason to check out the trucks
is to find out what it needs. So I guess
can you just tell me who the dealer is.

Speaker 9 (01:37:14):
It's the Toyota Interstate Twyota there.

Speaker 4 (01:37:18):
In Frederick, Interstate Toyota. Yeah, I wouldn't do it. You
look at you can tell them that you're willing to
pay what it's worth up to this, I mean, do
you have a budget?

Speaker 9 (01:37:32):
By the way, that's kind of where we're at, is
about like twenty one thousands.

Speaker 4 (01:37:38):
What are they asking for that truck or that is
it a truck or car car? What are they asking
for it?

Speaker 9 (01:37:44):
How much they're asking twenty two?

Speaker 5 (01:37:48):
Right now?

Speaker 4 (01:37:49):
Okay? Are you willing if it's in perfect shape to
pay the twenty two?

Speaker 9 (01:37:55):
No, we're looking more towards like you know, twenty twenty
five hundred orth.

Speaker 4 (01:38:02):
Okay, then you have to tell him that say, look,
here's where I'm at. If this card needs no work,
I'm willing to pay twenty one thousand dollars. Put that
in writing. Thanks, put that in writing if it needs
If it needs absolutely no work, I'm willing to pay

(01:38:22):
twenty one thousand. If it needs work, I will subtract
from the twenty one. I mean, you got to put
something to protect yourself. Again, I'm not giving you I
legal advice, but otherwise you can be tricked. Here's the
other thing. I want to know, though, how many miles
on that did he say? How many miles?

Speaker 9 (01:38:37):
That's forty seven?

Speaker 4 (01:38:39):
That's good. Listen. I got to tell you, man, you
got to do something to protect yourself. I would just
be inclined not to do it, I think, I think.
But they have a right to prequalify you. You can
tell them, look, I'm looking in the neighborhood of twenty
one grand I don't want to pay more, so if
this checks out, I would pay it. But if it
needs I need consideration off of the twenty one. Are

(01:39:04):
we even in the same ballpark? Just tell them that,
I mean, and maybe they can prequalify you another way.
Don't let him run a credit check, though that'll be
screwed up.

Speaker 9 (01:39:15):
Yeah, I was just curious what all that means when
you know they're drawing on the numbers on the sheet
and you signed to it. If that binds you or not.

Speaker 5 (01:39:23):
You know, well, anytime you're signing anything, there's some sort.

Speaker 4 (01:39:28):
Of It depends on what it says. I have no
idelication that. Yeah, I have no idea what it means.
I mean, that's why you shouldn't sign it. If you
don't know what it means. I mean, we can't send
us a copy of what it looks like ask him
for a blank deal sheet. I mean, I don't know
what they put down there. See these I know what
these guys want to do. They want to They really

(01:39:48):
want to force him into agreeing to it, saying, if
it doesn't need anything, will you buy it for this?
I don't feel good about it, So I guess my
answer is that if they can't trust you to do that,
then forget. But at the same time, Andrew, it's not
fair to them because let's say, there is no way
in hell they're gonna sell it for less than twenty
one or less than twenty two, Well, then you shouldn't

(01:40:12):
take it. To get it checked out. You're wasting money
and you were because you have to pay that get
it done. You're gonna waste two hundred bucks or however
much one hundred and twenty. You're gonna waste it. So
you want to know you're in the same ballpark. I
guess the way I would approach it is this. I
would say this, Okay, I'm willing to pay this much

(01:40:33):
money if it doesn't need anything. If I need to
put money into it, it has to come off that price.
At least you guys have an understanding, because Andrew, I'm
afraid you go get it checked and you bring it
back and it doesn't need any work, they're gonna say
to you, Okay, it's twenty two to five and we're
not moving. So you want to do it as much

(01:40:54):
for you as for them. Get to a price of
some kind if it needs no work, and then tell
them you'll subtract from that for anything it needs. Go
with a sure thing Denver's Best roofer Excel roofing dot com.
You don't pay a cent until you're content. Wait time

(01:41:18):
for an insurance check up, free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies. Find out now three oh three seven to
seven to one. Help You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino here,

(01:41:46):
and I welcome you to the show. Three h three
seven one three talks seven one three eight two five
to five. Renew home Innovations dot com. Beautiful walkin showers
Italian porcelain done in two or three days with thirty
days to pay, no interest. Renew Home Innovations dot com
three oh three nine zero four two thousand. Now let's talk.
I got some car questions here that came in. Oh first,

(01:42:07):
let me get to this one. I got a couple
texts about the woman on the woman in a assisted
living or nursing home, memory care, whatever it is, and
she has a reverse loan on her house, and the
mortgage company said, you know, you can sign over the
house a deed in lieu of foreclosure, or you can

(01:42:30):
make a short sale offer. Apparently she's got one hundred
and fifty on it. It's worth two hundred and possibly,
quite possibly that loan was one hundred and fifty when
she took it out, but it could be way more
than that. So no matter what some of these textures
tell me, if she sell, if she sells it under

(01:42:51):
market or in a short sale, she could be imputed
income for medicaid purposes, and they may not like that.
That's what I say. You do, you you get that
house of praise. I mean, that's what you do.

Speaker 9 (01:43:06):
Now.

Speaker 4 (01:43:06):
If you buy there's nothing wrong with or you do
a quick claimed excuse me, you do this, you have
them take it over and then you can buy it
from them. Or but because if it's the deed in
leewit foreclosure, they can't say there was equity there. They
just can't say it. Three oh three seven to one

(01:43:26):
three talks seven one three A two five five. So
in other words, you get in trouble. Here's what they're
trying to tell me. If you have a house and
sell it cheaper than you should and your kids buy it,
and then you want to go into a nursing home
and use medicaid, No, no, no, you can't do that.
You can't sell things for less than their worth, Okay,
so bottom line is they should either put it on

(01:43:48):
the market or do a deed in lui foreclosure, or
have it a praise and that way they can dispel
that notion that they're selling it way under market. I'm
Tom Martinez. More coming up on The Troubleshooter Show three
O three seven one three eight two five five. Stick
around for more. Go with a sure thing Denver's Best

(01:44:12):
roofer Excel Roofing dot com. You don't pay a cent
until you're content. Three time for an insurance check up free,
no obligation comparison call Compass Insurance Paying too much your
coverage at dozens of insurance companies find out now three
oh three seven seven to one help. You'll think you're
his only customer when you choose Frank durand the real

(01:44:33):
estate Man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two.

Speaker 1 (01:44:45):
Rip News Need advice so you don't have.

Speaker 2 (01:44:52):
Come runs as fast as can No shoot's gonna help come.

Speaker 3 (01:45:00):
Is the Troubleshooter Show.

Speaker 4 (01:45:02):
No Tom Martino, Hello Tom Martino. Here, it's car Day.
We got Kevin talking with us from Sheridan Auto Tech
Jeffic camera transmissions, and we're talking about anything near and
dear to your heart and pocketbook. It can be car
related if you want it to be. And I do
want to get to some of these questions. Hold on
because I had a few that were texted. Again. People say,

(01:45:25):
what is your text number? We like when you call.
But here's the bottom line. Fact of life is a
lot of you like doing texting. So here's the number.
Seven four to seven nine nine nine fifty two eighty
seven four seven nine nine nine fifty two eighty Okay. Well,
when I'm driving, my temperature creeps up and it creeps

(01:45:49):
up and it gets near too high, but then it
cools down again. But it creeps up. It never stays
in the middle where it used to be. So what
is the creeping up temperature gauge telling you?

Speaker 5 (01:46:03):
I take the cold level first?

Speaker 16 (01:46:05):
Maybe low man, you could have a sticky thrumbstat You've
got a fan clutch going out, so you've got multiple
options there.

Speaker 4 (01:46:13):
Okay, so it's something wrong though. If something doesn't stay
at one text you should regulate itself. And uh, okay,
here's the other one. Who is the uh let me see? Okay,
by the way, are there any oversold jobs that you
see that people pay for they shouldn't have to pay for,
or that they do they don't need. What are some

(01:46:35):
of the things that you think are over sold in
a shop that don't you know that you say, there, there,
it's over sold.

Speaker 13 (01:46:43):
Do you like?

Speaker 16 (01:46:43):
Let's just common practice that you know when you go
in somebody's gettingn inspection or they've got this small job,
and then a lot of places come out with this
laundry list of stuff that they say is wrong on
your car. Well, and that may very well, maybe you know,
you may need all these things, but there's certain things
that are priorities that need to be done because some
things that wait to be done later. But phil definitely
try to go for the throat when they come out

(01:47:04):
with those lists.

Speaker 4 (01:47:05):
Okay, what about third party warranties? Are there any ones
that you guys find worth the damn any extended or
any repair where they don't give you a hard time
to make a repair.

Speaker 5 (01:47:16):
They all give you a hard time. It's fifty to fifty.
I mean you fly through with the one, you call
them the next day and they're paying. Yeah, it's like
going to the DMV. You never know who you've got
on the other side of the phone.

Speaker 4 (01:47:26):
So basically you're saying that you know, hey, if.

Speaker 16 (01:47:30):
You do a halfle enough that a lot of places
charge an administration fee. If we're going to be dealing
with your warranty company, or they raise their labor rate
per hour. If we have to deal with your warranty
company because you've spent so much extra time working with them.

Speaker 5 (01:47:42):
Well then they want to send an adjuster. So you
have to have your tech with a lift with the
adjuster for twenty thirty minutes inspecting the car, even after
all the PaperWorks.

Speaker 4 (01:47:50):
Non One guy said he took his car to be
diagnosed and he decided you wanted to wait on the repairs,
and the shop wanted to be paid for the diagnosis.
Now you know, you can't assume that you ask themone
to find out what's wrong with your car, that that's
going to be free. But do they have to tell
you upfront? If I say can you yes? Absolutely? When

(01:48:11):
I drop my car and say I need to find
out what's this wrong? Should they let you know it's
going to be one hundred and fifty or two hundred.

Speaker 5 (01:48:17):
Bucks to five. Yeah, it's actually the law yep.

Speaker 4 (01:48:23):
Okay, they want to know. Okay, as far as oil
change intervals, does it matter where they drive and how
they drive? This guy's in the country, they have dirt roads.
Does that make a difference or does that not make
you say, make.

Speaker 16 (01:48:37):
More of a difference as far as you know, changing
out your air filter than it does for your oil.

Speaker 4 (01:48:41):
Okay. So as far as oil change intervals, what do
you guys do on your own vehicles?

Speaker 16 (01:48:46):
I do five thousand miles synthetic oil. Again, I go
ie between six and seven thousand miles.

Speaker 4 (01:48:53):
Okay, So nowadays what would be a good five? And
five is good? Six is good?

Speaker 16 (01:48:58):
Yeah, and it's the cheapest way you can maintain or
you know, try to maximize the life of that vehicle.
Why people were so resistant to do preventive maintenance as baffling?

Speaker 4 (01:49:08):
Okay? After market parts Okay, they were told by their
mechanic that after market parts are every bit as good
as OEM. Nowadays, what do you.

Speaker 5 (01:49:19):
Guys say the part?

Speaker 4 (01:49:20):
Okay?

Speaker 9 (01:49:20):
What?

Speaker 5 (01:49:20):
Then?

Speaker 4 (01:49:21):
Then let's let's analyze that after market for those listening,
are parts that are made by other than the manufacturer. Okay.
OEM is original equipment manufacturer. So when you say that
if you had to pick stuff that is slam dunk,
don't bother with the manufacturer, you don't need to, or
stuff where you wouldn't do anything but the manufacturer. How

(01:49:41):
would you how would you classify those? Really? What are
some things that you feel that the factory does best
and you wouldn't mess with it? Is there anything I.

Speaker 5 (01:49:54):
Wouldn't say so?

Speaker 4 (01:49:55):
No?

Speaker 5 (01:49:56):
Not really.

Speaker 16 (01:49:56):
I mean you've got so many aftermarket parts manufacturers, you know.
It's just like going out and buying a TV. You
can get a junk one, you can get a good one.
It's just a matter of you know what you're going
to spend on and knowing the quality of the product,
so it can go either way. There are certain things that, yeah,
we want to stick with the dealership grade simply because.

Speaker 6 (01:50:15):
Of the.

Speaker 4 (01:50:17):
keV or Jeff like something you're going to always go
to the dealer for. Is there one thing you would
always go to the dealer for.

Speaker 5 (01:50:24):
There's some electronic parts that we stick with OE primarily
right now inside this market because you've got a much
bigger uh eager to talk to if you've got a problem.

Speaker 4 (01:50:33):
Yep, all right, my check engine light comes on, but
it goes, it goes off after a while of driving.
What does that mean? It doesn't stay on.

Speaker 16 (01:50:44):
That means that with the computers recognize a problem in
order to prompt that light. So there's a code stored
in there. If you've run a certain number of key
cycles or driven a certain amount of time. Okay, now
it hasn't seen it for a while, so it's just
going to.

Speaker 5 (01:50:55):
Turn the light off.

Speaker 16 (01:50:56):
It's not recognizing it. It has still scored that code.
It's still viable.

Speaker 4 (01:50:59):
So if the engine light comes on for more than
when you started up, you know that ten seconds or
five seconds, If it comes on, it is the sign
of something to check, even if it goes off again. Absolutely, yes,
And what will the code tell you?

Speaker 5 (01:51:14):
And it'll just tell us what the computer saw at
that time.

Speaker 4 (01:51:17):
And that's why the engine light goes on. Is it
always saying the computer is finding something when the engine
light goes on?

Speaker 5 (01:51:22):
Yes?

Speaker 9 (01:51:23):
So?

Speaker 4 (01:51:23):
And is it?

Speaker 9 (01:51:24):
Is it?

Speaker 4 (01:51:24):
Somebody said said they thought they shouldn't drive with an
engine light on?

Speaker 5 (01:51:28):
Is that true? Of flashing? Flashing?

Speaker 4 (01:51:29):
Oh? I had a text on flashing somebody said theirs
was flashing? Is what's what does that happen?

Speaker 5 (01:51:35):
Cule A misfire can cause damage to your catalytic converter
and other issues if you drive it.

Speaker 4 (01:51:41):
Okay, this one, I think I can even What is
the whining sound when I'm turning the wheel? By the way,
this is a lightning round. I hate to do that
to you, but I'm not reading. Trust me, you don't
want me to read the whole thing. What's what is
the whining sound? What's caused by that?

Speaker 9 (01:51:57):
To me?

Speaker 4 (01:51:58):
Oh?

Speaker 5 (01:51:58):
Oh yeah?

Speaker 4 (01:51:59):
What is the whining sound when when you're turning.

Speaker 5 (01:52:02):
Generally going to be related to your power string pump.
It's cavitating. You got air in the pump, so you're
hearing it. Yep, kind of move wing, you know.

Speaker 6 (01:52:11):
I've also heard that sound produced by a slipping belt
on an old power series.

Speaker 16 (01:52:15):
It's more of a screech. Yeah, yeah, it is essentially
far more common when you first fire it up.

Speaker 6 (01:52:20):
Yeah, when it's cold, it's greacious.

Speaker 5 (01:52:21):
So it used to be. Back in the day.

Speaker 16 (01:52:22):
We do keep a bar of soap on your on
your box, so you fire them up and we'll touch
the bar soap.

Speaker 5 (01:52:28):
Let a coat it so to shut up.

Speaker 4 (01:52:29):
That's a question I never had about batteries. Should people
just routinely have a time period for batteries and not
wait for to quit or do you wait to have
problems with a battery? And I never even thought of that.
Do you check batteries on normal uh service calls?

Speaker 9 (01:52:46):
Oh?

Speaker 5 (01:52:46):
Yeah, we check them with just a normal oil change
everything else.

Speaker 4 (01:52:49):
We have a little check it, just a meter and
say hey, your batteries get well. How do you tell
a battery needs replacing? Is it time sensitive? I mean,
how long do they last?

Speaker 5 (01:52:59):
It's one of those things they're good, good, good, and
then the next day they're not.

Speaker 4 (01:53:02):
So do you preemptively ever change batteries because they are old?

Speaker 9 (01:53:08):
Not?

Speaker 5 (01:53:09):
Something's done, but it's probably I don't think anybody ever.

Speaker 4 (01:53:11):
I don't think there's a person alive that says my
battery is getting old, I think I should change it.

Speaker 16 (01:53:16):
No, they don't even maintain it. They don't clean the posts,
they don't do anything. It's probably the most neglected part
of the car.

Speaker 5 (01:53:22):
So what really did for about five years? Typically?

Speaker 4 (01:53:25):
Well five is a long time. I didn't think they'd
last that long, but they can last.

Speaker 5 (01:53:29):
I can go five years. Yeah, I can change too.

Speaker 4 (01:53:34):
You're telling me there is a service on a battery,
what would you do to service about it? Keep it clean,
clean the terminals.

Speaker 5 (01:53:40):
Yeah, it is the main thing. And why you can't
get a full charge on it?

Speaker 4 (01:53:44):
Why would the terminals get dirty anyway?

Speaker 5 (01:53:46):
And chemical reactions.

Speaker 16 (01:53:47):
It's gassing, so the acid inside literally gases and it's
attracted to that soft metal that lad at your terminals.

Speaker 4 (01:53:54):
Okay, somebody wants to know how you get a how
do you get an estimate? This far apart? But I'm
not going to read the whole letter. I guess here's
the bottom line. Why are estimates all over the board?
I mean what I would demand to look at the
work order and make sure that you're getting quoted for
the same stuff.

Speaker 5 (01:54:14):
Oh absolutely, but there's certain things you know, we'll quote
with other jobs that maybe somebody else won't. If I'm
going to do a radiator, I'm not going to put
the old hoses on the new radiator, you know, I'm
not going to put an old cap on there at
different things. So is that an upseller? Is that just
the service to make sure it's done right.

Speaker 4 (01:54:31):
So for the for the difference in estimates, what you
want to make sure of is that you're comparing apples
with apples.

Speaker 16 (01:54:37):
Absolutely, yeah, And it could be related to the parts
that are putting on too. You had a case here
just a couple of months ago with a lady that
had a fuel pump that was an issue that ended
up going up to tom and they put a quality
fuel pump in it, which was much more expensive, but
it fixed the problem.

Speaker 4 (01:54:50):
Which somebody says, Hello, gentlemen, there's a doubt in my
mind that Toyota four erunner is the best vehicle? Is
this you?

Speaker 9 (01:54:57):
No?

Speaker 4 (01:54:59):
I thought you, Oh that's not your number. I bought
a twenty eleven and twenty twelve with eight thousand miles
on it just recently. No, you did not. This is
bull just recently cross over the three hundred and one
thousand miles. Oh, come on, and more importantly, why I
can see it? More importantly, almost all of my car

(01:55:20):
is original equipment. The only thing I've done is replaced
let's see, and a regular scheduled maintenance and fluid changing
is a new alternator, battery and a battery. That's all
they've done. And I recently put new front struts and
shocks on it. Thank you so much for your show. Okay,
so are you kidding me? Three hundred thousand miles and

(01:55:43):
not do a transmission.

Speaker 5 (01:55:44):
That's unusual, but that's not well, absolutely, well, fifty thousand.

Speaker 16 (01:55:50):
Is definitely stretching it for a transmission. I mean maybe
not so much as it's a stick shift, because.

Speaker 4 (01:55:54):
So our Toyota is still made like that. Yeah, yeah,
high mind, you can get high mileage? Did meet you?
You're not surprised at three hundred thousand?

Speaker 8 (01:56:03):
No?

Speaker 6 (01:56:03):
I know people with well over half a million miles
on their four runners.

Speaker 4 (01:56:07):
Is there a club or something?

Speaker 5 (01:56:08):
Yeah?

Speaker 6 (01:56:08):
Yeah, it's a Toyota off roading club called the Rising Sun,
and I go four wheeling with them on occasion, started
by Dimitrio.

Speaker 4 (01:56:14):
And you're telling me there are some toy four runners
specifically with a half a million miles, over half a million.

Speaker 6 (01:56:22):
I've seen them with my own eyes. I've been on
trails with them.

Speaker 5 (01:56:24):
Absolutely do you okay?

Speaker 4 (01:56:28):
Didn't you say that the new ones aren't made like they?

Speaker 9 (01:56:31):
Oh?

Speaker 5 (01:56:31):
Yeah, the brand new ones.

Speaker 6 (01:56:32):
I wouldn't buy one anything after twenty twenty four because
now they switch to little four cylinder turbocharged engines and.

Speaker 4 (01:56:40):
You don't think they'll last well.

Speaker 6 (01:56:41):
No, I mean ask Kevin and Jeff here. You know
when you take a small engine and you turbocharge it
and you have a full weight vehicle. What happens to
the engine? Guys, Why is it that turbo charged small
engines have such a bad reputation for a longevity? Yeah, well,
in order to do that, they're actually raising the MP
limitters on them. You're actually turning those engines a left fast.
So we are definitely working harder.

Speaker 4 (01:57:02):
Will turbocharge engines in general get less life?

Speaker 5 (01:57:07):
Yes?

Speaker 4 (01:57:08):
In general? Yes, so you're burning hotter.

Speaker 5 (01:57:10):
Well, you're also burning the oil hotter because the same
oil that's in the engine is going through the turbo.

Speaker 4 (01:57:16):
So it's all so turbo charging is good for for power,
but it's not good for longevity.

Speaker 16 (01:57:22):
No, no, And I say if you at the mention
of the oil, and we've talked about this in the past,
is you know if you do a good long hot
run when a turbopowered vehicle, you actually want to sit
and after you stop driving, let it sit in idle
to bring that temperature down.

Speaker 4 (01:57:36):
Yes, all right, Frank durand the real Estateman dot Com.
Don't forget Frank Duran will do a market analysis of
your home for the asking. That's Frank Duran, the real
Estateman dot com find out what your house will sell
for before you list it, and he's pretty dang accurate
and you can trust him. Three h three nine two
zero sixteen twenty two. Go with a sure thing Denver's

(01:58:02):
best roofer Excel Roofing dot com. You don't pay a
cent until you're contenth time for an insurance check up free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three oh three, seven to seven to one help. You'll
think you're his only customer when you choose Frank Durand

(01:58:24):
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two. Hey, how are you doing? Got you for
a few more minutes. If you want to get a
call into our car expits or call about anything, you
can call three oh three Martino three oh three six
two seven eight four sixty six shoot the breeze about

(01:58:47):
your car, truck or suv or just about anything else
you want. Uh, some guy texted me just now. Oh
and by the way, three oh three Martino, you can
call twenty four to seven three oh three six two
seven eight four sixty six. Uh, this I says I
have a ninety six Astro six cylinder. Is that an
Astro vanp Chevy three hundred and fifty two thousand miles.

(01:59:10):
I replaced the transmission at two hundred and thirty five
thousand miles. Runs great. Always use mobile one oil filter
and mobile one oil or mobile oil. So what is
mobile one?

Speaker 9 (01:59:25):
Uh?

Speaker 5 (01:59:26):
It's a full synthetic oil.

Speaker 4 (01:59:28):
Plus top tier gas that what do they just mean?

Speaker 5 (01:59:30):
Best gut?

Speaker 4 (01:59:31):
I don't think that's what you don't think gasoline matters?

Speaker 5 (01:59:35):
Tom?

Speaker 6 (01:59:35):
Top tier gasoline is an actual defined term.

Speaker 4 (01:59:38):
So what does it mean?

Speaker 6 (01:59:39):
That is so the brand name gas stations like you
know your shell, your you know the Texicos, the mobiles,
they have a top shelf sticker, which means the additive
package in that gasoline is consistent with a very high
end specification for detergents and other additives in the gasoline.

Speaker 4 (01:59:58):
Did you use that? Yeah?

Speaker 9 (02:00:00):
Do you do?

Speaker 5 (02:00:01):
Yeah?

Speaker 6 (02:00:01):
So I don't buy gasoline at like the non brand
stations or at the supermarket and that kind of stuff.

Speaker 4 (02:00:07):
Those are not You only go to oil brands and
you go to top what do they call it? Top Tier.

Speaker 6 (02:00:12):
It's called top Tier.

Speaker 5 (02:00:13):
Those are right on the pump.

Speaker 4 (02:00:14):
It's on the pump.

Speaker 6 (02:00:15):
You'll see, is.

Speaker 4 (02:00:16):
There the most expensive gas.

Speaker 6 (02:00:17):
No, that's just their standard gas their standard gasoline eighty five,
ninety one, eighty seven. But the blend within those three
gasolines is consistent with a top tier blend specification for
detergent and other additives.

Speaker 4 (02:00:32):
And if you want, and you're sure that you can't
find top Tier anywhere else.

Speaker 6 (02:00:36):
I haven't seen it at king Supers or maybe Costco
has it.

Speaker 4 (02:00:40):
Yeah, And so you'll see, in addition to what it is,
you'll see a sticker on there.

Speaker 5 (02:00:45):
This is a logo for top Yeah.

Speaker 6 (02:00:47):
It's about the size of a credit card and it's
a white paper sticker.

Speaker 4 (02:00:50):
Really, and it's called top Tier. Okay, good, I learned
something on that. Let me go back to these questions.
There's an interesting one here. Okay, somebody wants to know
about pinelon. Pinelon. We had somebody on talking about peptides
the other day, doctor Joel Tcherdak with Denver Regen dot com.
They do a lot of peptides. Peptides are the new

(02:01:11):
rage right now. They are kind of like, well, they're
synthetic and they go into your body and they do
different things different did he call them what did he
say there were amino acids or whatever, whatever he said
they were the peptides. You take them for different purposes,
to build muscle, for other purposes. Peptides. I'm not going

(02:01:31):
to go into all of them right now, but I
do know about pinelon because we talked about a pinelon.
Pinelon is not None of these peptides, by the way,
are FDA approved for a specific condition. Okay, they're not.
They're not going to treat anything, but some of them

(02:01:53):
are FDA approved, meaning they're FDA approved generally considered safe.
It's called grass. Generally grass. It stands for something generally
recognized as safe. That's grass. So some of them, when
they say they're FDA approved, they don't mean for a

(02:02:14):
particular purpose. If they say it's g R as FDA approved,
it just means it's recognized as safe and it's not
poisonous to you. But anyway, getting back to pinelon, Pinelon
supports neurofunction. It's supposed to improve memory and cognition, and
a lot of older people are saying, oh my god,

(02:02:36):
I can't believe it. I'm more alert and it helps
me and it's amazing, Okay. And it's supposed to protect
the brain from aging and stress damage, and it says
it may even influence gene expression to slow down aging.
That's what people are claiming. However, the FDA has not

(02:02:57):
tested any of those claims whatsoever. And there have been
placebo control trials and there have been not in America
but elsewhere, and they have found some of these claims
to be true. However, there hasn't been much Western research,

(02:03:17):
so it's not approved by the FDA. It's usually sold
as a supplement or a research chemical, and there is
no real safety data on it long range. And it
comes all of these peptides by the way you take
as a shot, so you have to it's a little
like one of the diabetic needles and it's a small shot.

(02:03:40):
So that is piinealon. Now let me get back to
the car stuff. But again, peptides. I would not take
a bunch of peptides unless I was I had a
healthcare provider who knew what they were doing. Some of
them know a lot about peptides and can help you.
All right, let me get back to this one, all right?

(02:04:00):
My engine my cars shaking slightly at idle. It's a
little rougher than it.

Speaker 5 (02:04:08):
Used to be.

Speaker 4 (02:04:08):
So what does that mean? Shaking on idle? But it
smooths out as they apply gas and they go somewhere.
So why would it be shakier uneven.

Speaker 5 (02:04:18):
Little vacuum leak. Depending on the car, I mean, it
could be a carbon build up in the throttle body
or in the ejector.

Speaker 16 (02:04:24):
You might not have a cylinder contributing as well as
it should.

Speaker 4 (02:04:29):
Okay, Now, when I shut off my car, I hear
ticking noises under the hood for just a minute or so.
Maybe it's not even minute. I know they said a
minute or so. I think people say a minute and
it's a minute. It's a long time. If you shut
off your car and sit there and listen to a
ticking noise for a minute, that would be a long time.
But but what what are are there ticking sounds after you? Yeah,

(02:04:54):
it's that I've heard that before. I've heard it personally
in my.

Speaker 5 (02:04:58):
Yeah, you can hear the vents moving and groaning and yeah.

Speaker 4 (02:05:01):
But someone else did say they had in line with
that ticking noise, but only for the first five minutes,
it goes away. When they start up their car in
the morning, why would they get a ticking noise that
sounds more like lift or nonslers? What does a lifter
sound like? Does it sound like a ticking Yeah.

Speaker 5 (02:05:22):
Yeah, different degrees of loudness. But yeah, it don't take.

Speaker 4 (02:05:25):
It doesn't go away.

Speaker 5 (02:05:26):
Sometimes it will until it won't. I mean it prompts
up oil pressure in it eventually.

Speaker 16 (02:05:30):
Particularly you look at you know, like the four to
five four with the phaser issues, they will literally collapse
because those phase.

Speaker 4 (02:05:37):
So if people hear these noises upon startup that they
go away and everything is still running, right, do you
get that checked out? Because it's bad?

Speaker 5 (02:05:45):
What do you do with that five minutes of ticking?
I'd start to be worried, Like ten seconds, I will.

Speaker 4 (02:05:51):
Now, ticking is a lot different than a knock.

Speaker 5 (02:05:54):
Yes, knocks usually bottom end.

Speaker 4 (02:05:56):
Knock is a problem.

Speaker 5 (02:05:57):
And I won't and it won't go away.

Speaker 4 (02:06:00):
Now, if you did have an engine knock, would it
be at all? RPMs?

Speaker 16 (02:06:04):
Could probably get worse at higher rpm under load, But
you know they're all different. I I've had of a
four where you rev it up and it goes.

Speaker 4 (02:06:10):
Away all right three o three seven one three eight
two five five Go with a sure thing Denver's best
roofer Excel Roofing dot com. You don't pay a cent
until you're content. Time for an insurance checkup free, no obligation.

(02:06:31):
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven to seven to one help. You'll think you're
his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two. Hey,

(02:06:54):
Tom Martine here, welcome. Hey, let's talk to Deborah. Deborah.
You need an attorney? What the heck is going on? Deborah?

Speaker 13 (02:07:04):
Oh do you mean Barbara?

Speaker 4 (02:07:06):
Oh? I'm sorry If it's Barbara, he put down? Hey,
ats clean out your ears, Barbara? What's happening?

Speaker 13 (02:07:12):
Okay? Okay. A while ago you recommended land graph to
do a survey for me, and I did one in
February with them.

Speaker 4 (02:07:22):
Now, wait a minute, what kind of survey are we
talking about now?

Speaker 13 (02:07:27):
Residential land survey?

Speaker 4 (02:07:29):
Yeah, yeah, yeah, I remember that, we didn't I don't
remember that being the name, but go ahead. I know them.
I might have recommended them. So what's going on? Well
you did, okay, I believe you guess.

Speaker 13 (02:07:43):
I'm still I'm still waiting for the PLAT document from
land Graf and I've been calling him and do you
have any idea how long it takes to receive the
PLAT doc.

Speaker 4 (02:07:54):
Or when did you have the survey done?

Speaker 13 (02:07:59):
And I can't remember that?

Speaker 4 (02:08:01):
Oh no, yeah, okay, yeah, I would think you should
be able to get it. What do they tell you?
We can have somebody call him. What do they tell
you about it?

Speaker 13 (02:08:12):
It's just it's just not ready yet or something?

Speaker 4 (02:08:14):
You know?

Speaker 13 (02:08:14):
Did they I know they're busy and I don't mean
to be a pain, but I'm afraid. You know, I
haven't said, well, I'm not going to pay your bill,
your two thousand dollars to I get that PLAT document.

Speaker 4 (02:08:26):
You know you mean the survey itself when you say
PLAT document, Yeah.

Speaker 13 (02:08:33):
Because if I well, my next question will be for
you to reference an attorney for me to handle this,
and I can't do that. I'll need that PLAT survey document.

Speaker 4 (02:08:43):
Okay, what do you refresh me? You have a neighbor
issue wasn't.

Speaker 7 (02:08:47):
It or not?

Speaker 13 (02:08:50):
Well, not not real bad. But what happened is they
did the survey and I find that two of my
neighbors have their senses on my property, you know, and
it's been less less than ten years or five goods?

Speaker 14 (02:09:05):
You know?

Speaker 4 (02:09:06):
Good? So are you gonna want them? Are you going
to want them to remove the they remove the fences?

Speaker 12 (02:09:16):
Yes? Yes.

Speaker 4 (02:09:18):
Let me just help me out here because I'm trying
to find out. I'm trying to find land graph. Is
it l A N D?

Speaker 11 (02:09:27):
Well?

Speaker 9 (02:09:27):
Let me look.

Speaker 4 (02:09:28):
Look, I'm trying to find them in my list here
because I I thought I recommended Archer, but it could
have been land Graph. I mean, they're not bad, but
how are you spelling land graph? I'm trying to look
in my head.

Speaker 11 (02:09:42):
Well, you gave me the phone numbers, so yeah, I.

Speaker 4 (02:09:45):
Know, I know. And I'm trying to figure out where
I got it from because it's not where my engineers are. Okay,
do we have them on the referralless land Graph?

Speaker 9 (02:09:52):
No?

Speaker 4 (02:09:52):
I don't, I don't think so let me so.

Speaker 13 (02:09:54):
Let me well, then maybe that's not the one I'm
doing them. I'm just looking up.

Speaker 8 (02:09:57):
Oh, I have to look it up.

Speaker 13 (02:09:58):
On the survey not words.

Speaker 4 (02:10:01):
For some reason, that name didn't ring a bell with me.
That I that you said, I I, yeah, I just
can't find them.

Speaker 8 (02:10:08):
And in any case, well here's their here's their number.

Speaker 4 (02:10:12):
Anyway, well give me their name first.

Speaker 13 (02:10:16):
Well, I I you know, when you gave it to me,
I didn't put down the name.

Speaker 4 (02:10:21):
I don't think. Yeah, okay, I don't think.

Speaker 13 (02:10:23):
What is the best phone number? So if you look
at the phone number, that would get you to the
right person. And I'm sorry about that, but I thought
it was landgraft. But I could be wrong. Maybe that's
what I saw on their truck. But anyways, the survey
contact phone number that you gave me, like probably in February,
it's three oh three six eight eight.

Speaker 11 (02:10:46):
Yeah, four six.

Speaker 4 (02:10:47):
Score two okay, as six eight that's a castle rocket.
I think that's Archer. But that's that's even Archer.

Speaker 1 (02:10:55):
Yeah.

Speaker 4 (02:10:55):
I knew, I did I see, even though I'm seventy
two and I and you almost had me take talked
into being senile, I knew I did not refer a
land graft to you. And it was puzzling the hell
out of me. And I was remembering the landgraft name
because they're plumbers, but I knew it was Archer, and
they are very busy and they're good people, and I

(02:11:15):
don't think you have anything to worry about. However, you know,
you know, when was the last time you talked to them?

Speaker 14 (02:11:24):
Last week?

Speaker 13 (02:11:27):
And Mike, Mike is nice, you know, I just don't
I don't.

Speaker 8 (02:11:30):
Know what the norm is.

Speaker 4 (02:11:31):
Norm Well, I don't know. It depends on how busy
they are. But if they did a survey and there
and you want to get it back and all done,
I mean I would say you waited long enough if
you had it done in February March April. Yeah, well,
I don't know. Maybe not. I would say I would
give it two full months, sixty days, and look at

(02:11:52):
when did you have it done?

Speaker 13 (02:11:55):
Yeah, I mean the exact date.

Speaker 4 (02:11:56):
I'm just yeah, look at hey, get her contact information
acts and then we'll have somebody call for her, have
her call us back. If she doesn't get it in time,
sixty days, i'd give it. Jerry, What is your transmission question? Jerry?

Speaker 7 (02:12:15):
Yeah, So I got a rebuilt, newly restored nineteen sixty
six the Pallet, and I installed a Tramick five speed
transition and I'm getting oil, I mean touch fluid in
my speedometer table. It's where the conclusion pittil table connects
to my stock table, and I can't seem to get

(02:12:36):
back to stop.

Speaker 4 (02:12:38):
Do you understand what we're talking about?

Speaker 16 (02:12:40):
It some mechanical spatomerater you've got digital.

Speaker 5 (02:12:45):
What's going on with you?

Speaker 4 (02:12:46):
Brother? You're in a lot of winds, Jerry, Jerry, hold on, Jerry.
We got to get him out of the wind. But
we'll talk about that coming up. Okay, just hang on,
Go with a sure thing Denver's best Ruffer excel Roofing
dot com. You don't pay a cent until you're content.

(02:13:06):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three O three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three three
nine two zero sixteen twenty two. Hello, I'm Tom Martino

(02:13:33):
and Jerry. Real quick here. Jeffick has some ideas. He's
saying it's a seal that's on your uh.

Speaker 16 (02:13:41):
It's on the drive driven spinometer it self where it
goes into the transmission. So either the gear itself is bad,
the seal's bad, or both.

Speaker 12 (02:13:48):
So you I mean, you can't go ahead, all right,
Paul does to add to that, it's leaking in the
inside on the shaft, right, It's not leaking on the
outside of the cable.

Speaker 16 (02:14:00):
Correct, Yeah, So and then that will eventually actually just
wickets way right up your spanometer cable. It can make
it all the way up to your spinometer itself.

Speaker 12 (02:14:08):
Okay, So the part that goes in my transmission does
have a seal right now. The company said since it
was not leaking on the outside, they thought that sill
was okay, but you're saying that's probably.

Speaker 16 (02:14:19):
Yeah, there's where the where the gear itself goes through
the center of that part. There's a seal on the shaft.

Speaker 5 (02:14:25):
Of that gear. So okay, so that's where you're leaking at.

Speaker 16 (02:14:29):
If the seal's badger, you can possibly get away with
replacing the seal. They had a second design was a
smaller where we can put two of them in there
and hopefully give you a double seal. Or I mean,
if worse comes to the worse. Your best place to
probably get repair parts for that is a place called
de Luxe Banometer. They're down on Calamath.

Speaker 4 (02:14:47):
You're here in Denby. All right, bro, I wish you
the best on that one, Barbara. Okay, Barbara, we you know,
we'll If you don't get that in a week or so,
we will call Archer. But I want to know the
under But the overlying issue or the underlying issue, the
whole reason you're getting this survey done is because you
want to get your neighbors to move their fences.

Speaker 8 (02:15:09):
Right, Yeah, well.

Speaker 13 (02:15:14):
The one fence Tom is pretty close the back fence.

Speaker 4 (02:15:20):
But is that the reason you're doing it?

Speaker 12 (02:15:21):
Well?

Speaker 13 (02:15:22):
The question, the question I wanted to ask is is
is it okay I'm going to pay two thousand for
this survey so far? Is it possible just to leave
that fence as is for that's particular owner or I
can talk to you about this and then they can
help me pay say half of this survey cost. Or

(02:15:45):
if they don't want to do that, then I'll have
them moved the fence. It's pretty close to the line
for them. You know, what is this on my property?

Speaker 8 (02:15:53):
They?

Speaker 13 (02:15:53):
You know she she's very savvy. She had some real
estate experience. But I don't know why they didn't do
a survey prior to putting in a fence.

Speaker 4 (02:16:02):
You know, are you talking you suspect it's inches in
or feet in?

Speaker 13 (02:16:08):
Inches in? Yeah, now the other neighbor is feet so
I have to work with them. They definitely have to
move that fence, you know.

Speaker 4 (02:16:17):
And how it's amazing to me that both your neighbors
got it wrong.

Speaker 13 (02:16:23):
Yeah, because it's the same corner. So one side is
aligned purpose perfectly, and then the other is misaligned. Now
this is wheat rich, so they would have to have someone,
you know, with a particular tool. I'm sure to align
it to get it.

Speaker 4 (02:16:39):
Right, you know, having that survey just so you know.
Once you get that survey done, and I'm sure he's
verifying it, and that's why it's taking you so long.
Back to the established monuments they're called. Once he establishes
all that to be genuine, that'll be strong evidence. But
you understand, they still may refuse to move it on
their own. You may still have to go to court.

Speaker 13 (02:17:02):
Oh yeah, I understand that, But I'm trying to be reasonable.
Although the one neighbor isn't reasonable right now, but I'm
trying to be because they have dogs.

Speaker 11 (02:17:13):
That was their issues.

Speaker 13 (02:17:13):
That's why they put up the fence. So I'm trying
to be reasonable with them since they're just a matter
of inches away, you know. And then of course then
it's in my property.

Speaker 4 (02:17:24):
Well, what do you want for the fence that's inches
on your property?

Speaker 13 (02:17:31):
Well, you know, I was just well, I was going
to ask you your comments, So what do you think
about that? Or help me pay for the survey costs?

Speaker 4 (02:17:38):
You know, I don't know, wait and see, I mean
that's maybe not a good idea.

Speaker 13 (02:17:44):
I don't know. What's your suggestion.

Speaker 4 (02:17:46):
Well, I think if a fence line is only a
few inches onto my property, I would not even bother.
That's what I would do. But it depends if that
means a lot to you. You got to bring up
the topic now before it gets to be too late.
As far as where it's in a couple feet, I
would not accept that and I'd want them to move it.
That's the way I would do it.

Speaker 13 (02:18:08):
We can take a couple is actually on my property again.

Speaker 4 (02:18:12):
I know, I know, okay, you know, can we get
her back and I'll help her on Monday. I really will,
I really will. We'll get an attorney on to talk
about it. Okay, folks, don't forget shearedan auto tech dot
com and Transmissions Denver dot com. Save all your problems
for us.