The term of customer service is now out dated & the new term and actions are "The Customer Experience".
We chat on dealing with difficult customer, how to say yes to them and empower staff to problem solve and build on the customers experience, so you continue to get repeat business and positive word of mouth.
How listening, pateince & empathy are key.
Success Secrets Exposed is broadcast live Thursdays at 7PM ET.
Success Secrets Exposed TV Show is viewed on Talk 4 TV (www.talk4tv.com).
Success Secrets Exposed Radio Show is broadcast on W4WN Radio - Women 4 Women Network (www.w4wn.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com).
Success Secrets Exposed Podcast is also available on Talk 4 Podcasting (www.talk4podcasting.com).
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