The CRM Success Show

Featured Arman Piric

Arman Piric is a technology executive and hands-on builder.

As Director of Salesforce & Digital Transformation at Rockwell Automation, he has led $30M+ portfolio and 100+ person delivery org across an ~18,000-user ecosystem — while still personally shipping AI-native products, from voice agents to mobile apps. His edge is rare: an executive who sets enterprise strategy and writes the pr...

Featured Hector Carballosa

Hector has built his career at the intersection of enterprise technology consulting, revenue operations, and the aviation aftermarket. Regardless of the environment, the work has always been the same: finding what’s broken, building what’s needed, and delivering outcomes that stick.

Hector’s foundation is in Salesforce and enterprise software architecture, but years of work...

Peter Schweissis the Director of Technology Services at Hope Ignites, an international nonprofit organization that empowers young people in need, Peter leads the design and implementation of technology solutions that support the organization’s mission and goals. 

With over 10 years of experience in technology consulting and services, Peter has worked with a wide range of clients across industries such as hospitali...

Eric Nelsonis a builder at his core. 

Whether that’s high-performing teams, complex Salesforce architectures, or scalable business solutions.

What makes his background unique is the combination of organizational psychology and deep technical expertise, allowing him to lead across disciplines without micromanaging... instead focusing on creating environments where top talent can thrive.

He brings a st...

Pamela Hannett, VP of Salesforce Strategy and Execution at Liberty Bank - CT

With over 25 years of experience driving innovation and transformation in financial services, a trusted advisor to institutions navigating complex change. 

Her expertise spans marketing technology, customer relationship management, core banking, business applications, product management, and sales operations - empowering organizations to...

Suzie Campbell is the creator or 24/7 Suzie, Secretary of Dreamin’ in Data and Assistant Director, Salesforce at Start Early, leading data architecture strategy across a complex multi-cloud environment. 

After 10 years in higher education, she transitioned to Salesforce administration six years ago. She's presented at Dreamforce, DevOps Dreamin', Datablazer Mastery On-Site, and multiple nonprofit user groups on da...

Episode: #34

Christy Grow is a Sr Salesforce Program Manager at Beacon Pointe who excels at bridging the gap between business stakeholders and engineering teams. She has 7+ years of experience managing enterprise Salesforce orgs and 15+ years of experience in healthcare and financial services. 

Highlights from her 7+ years in financial services include managing diverse teams, bringing Salesforce orgs up to enterp...

Featured: Brent Downey, Sr. Director of Revenue Technology of Pushpay

Brent Downey a Salesforce MVP and the creator of AdminHero.com. Since 2012, He has empowered Salesforce Administrators to become workplace heroes through practical advice, best practices, and thought leadership in the Salesforce community.

As a multi-certified Salesforce professional with over 15 years of experience, Brent combines deep technic...

Khero Witey has spent over a decade supporting execs across North America & Europe execute on their hiring initiatives, placing over 1000+ resources at 200+ clients, ranging from Start-Ups to Fortune 500.

He also holds 4x Salesforce Certs to his name and is organizer of the largest Salesforce user group meet in Texas, "Salesforce of North Dallas" with over 2k members and is known for bringing execs together over roundtable dinne...

David "Maz" Masri is a veteran Data Architect and Project Manager with 20+ years of well-rounded IT experience working in various industries and IT verticals. Dave founded Gluon Digital in 2020 with the goal of promoting data migration and integration best practices to the Salesforce Ohana. And more recently Co-founded High Meadow a digital transformation agency End-to-End CRM solution tailored for Financial Services, Real Estate, ...

In this mini-episode, co-hosts David Masri & Khero Witey reflect on Season 4, what they enjoyed and what is to follow for Season 5. 

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/

Talking with the people who own the largest and most complex...

Featured Ankur Gupta

Ankur is a senior technology executive with 20+ years leading global software engineering, GTM systems, and AI-first enterprise transformations.

A 16x Salesforce Platform Architect and AWS-certified leader, he has scaled teams 2.5x, managed multimillion-dollar programs, and delivered revenue-driving solutions across Sales, Service, Data, and Revenue Clouds.

With MIT AI Strategy credential...

Featured Hyung Lee

Hyung Lee is a seasoned applications leader with deep roots in the Salesforce ecosystem.

Over his career, Hyung has become an expert at navigating the technical and organizational complexities of enterprise software. From hands-on development to high-level architecture, system extensibility, and process optimization.

His journey gives him a vantage point on how Salesforce and CRM platforms ...

Featured Kevin Mossman

Kevin is an experienced Digital CRM Leader with a broad background in both Software Development and IT Operations.

Recognized for providing strategic and tactical executive direction for Customer Experience organizations, he is currently VP of Salesforce Development at DUAL North America, a leading Specialty Program Manager in Property, Casualty, and Financial Lines.

Kevin's journey into...

Featured: Ian Hopper

Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector.

He specialises in modernising operating models, embedding digital innovation, and ensuring financial sustainability. Ian has led complex transformations in workforce planning, governance, and digital strategy.

Known for building hig...

Featured: Onttu Lindeman

As a Salesforce leader, Onttu helps organizations avoid the most common pitfalls that drain value and increase costs. He is passionate about ensuring that strategy, licensing, governance, and adoption are aligned so Salesforce becomes a growth engine rather than a burden.

Currently, Onttu holds 13x Salesforce Certifications and Product Certifications.

Onttu's career has seen him work a...

Featured: Rob Lajeunesse

As Senior Director of Product Management at Angi, Rob leads a team of Product Managers to deliver transformative technology solutions for Sales and Care, including Salesforce (Service Cloud, Sales Cloud), Medallia, Playvox, and SMS platforms. 

His focus is on driving user-centric products that enhance homeowner and pro experiences while optimizing operational efficiency through AI and CRM...

Featured: Pranav Lal

Pranav is an experienced technology leader with a passion for building world-class business technologies and high-performing teams. Currently, Pranav is Head of Business Technology - Enterprise Systems at Gusto which serves more than 400,000 businesses nationwide.

Skilled in developing and executing scalable architecture strategies that accelerate revenue growth, enhance operational efficiency, an...

Featured: Jon Beller

Jon is a big-picture strategist, down-to-earth, with a track record of guiding teams from vision to impact through bold collaboration and relentless curiosity. His approach empowers individuals and teams to solve complex problems, bridge strategy to execution and grow through diverse perspectives, tailored tools and adaptive approaches.
 
Jon's expertise covers: 

• Business & E...