Home Care Hindsight
Welcome to Home Care Hindsight, where we dive deep into the lessons learned and strategies developed by home care providers to build a resilient and dedicated workforce. Powered by Zingage, this podcast is your go-to resource for insights on retaining caregivers, reducing turnover, and optimizing your operations. Join us as we share real stories, expert advice, and practical tips that help you keep your caregivers happy and your business thriving.
Episodes
In Part 2, David and Jesse get into the leadership lessons that shape a home care business long before they show up on a spreadsheet. They discuss why staffing managers and schedulers are among the most undervalued people in the industry, how connecting them directly with clients and referral partners can improve care and business development, and why sales, staffing, and client care need to understand one another's ch...
David Knack doesn't usually record an intro before an episode, but this conversation with his good friend Jesse Walters was so much fun that it turned into his first-ever two-part episode. While they cover plenty of home care, they also venture into personal development, leadership, family, and the unexpected ways we learn about ourselves along the way.
In Part 1, David and Jesse explore what happens when ...
Nick Provost, Director of Client and Community Relations at Gratitude Home Care, joins David Knack to share the lessons he learned from starting his own home care company, navigating the challenges of entrepreneurship, and returning to the industry with a different perspective on growth and leadership.
Nick reflects on his biggest business mistake: believing he knew more about home care than he actually di...
Olivia Jones, Executive Vice President of Operations at Care Advantage, joins David Knack to share lessons from nearly three decades in home care from starting as a caregiver to leading operations across Virginia, DC, and Maryland. She explains how moving from frontline problem-solving into strategic leadership changes the way you think about people, processes, and performance.
Olivia argues that leaders n...
Ethan Schwartzbach, CEO of Flychain, joins David Knack to unpack the financial and operational challenges that can make or break a growing home care business. From messy financials and generic accounting systems to benchmarking and proactive decision-making, Ethan explains why having accurate, home-care-specific data can fundamentally change how owners run their businesses.
Ethan also shares one of Flychai...
Jensen Jones, Owner and CEO of Home Care CEO Forum, returns to discuss five things he was wrong about and how his thinking has evolved. From the founder bottleneck myth to overtime as a strategic tool, Jensen opens up about the mindset shifts that reshaped how he leads and facilitates peer groups for the top 10% of home care operators.
In this candid conversation, Jensen explains why finding a strong numbe...
Jamie Arber, Executive Director of Supported Living Group, shares how his organization supports individuals with brain injuries, autism, and other complex care needs across Connecticut.
He discusses the major gaps in access to Medicaid brain injury services, why home care operators need to think beyond traditional in-home care, and how advocacy, community-based programs, and specialized services can create better outcomes for the p...
Emily Harlan, Vice President of Business Development at 24/7 Solutions and longtime home care sales leader, shares the lessons she learned from building referral relationships, navigating hospital systems, and becoming a top-performing salesperson in home care.
From getting her foot in the door of the largest hospital in her market during COVID to completely changing how she approached referral marketing, Emily explains why home ca...
In this episode of Home Care Hindsight, host David Knack welcomes Guy Tommasi, a seasoned leader in the home care industry with over 25 years of experience. Guy shares his journey from hospital care to pioneering innovative, data-driven strategies in non-medical home care.
He takes us to a discussion of the importance of differentiating your agency by aligning with stakeholders' needs, leveraging data to d...
Jeff Salter, Founder and CEO of Caring Senior Service, joins host David Knack for an unforgettable conversation about leadership, growth, and a cross-country adventure. Jeff shares how a 9,500-mile electric bike journey to celebrate his company's 30th anniversary transformed his perspective on delegation and leadership. Along the way, he raised $170,000 to install grab bars in senior homes, creating a lasting impact.
<...In this episode of Home Care Hindsight, host David Knack sits down with Julio Briones, CEO of The Briones Group Consulting, to explore his unique journey in the home care industry. From his start in home care at the tender age of 15 to becoming a well-respected consultant, Julio shares valuable lessons learned along the way.
The conversation takes a deep dive into the challenges of hiring, the myth o...
Jeremy Fuller, a digital marketing expert with 23 years of experience and founder of Grow Senior Care Marketing, shares actionable insights for home care agencies.
In this episode, you'll discover:
1. The ChatGPT Surprise: How a client found their agency through ChatGPT—without it being a marketing goal.
2. The $500 Mistake: Why most home care agencies waste 80% of th...
Jensen Jones, CEO of Home Care CEO, opens up about the surprising mindset shift that reshaped his entire business model from an "exclusive" high-revenue think tank to a values-driven, mission-aligned community. In this candid conversation, Jensen and host David Knack explore how aligning personal values with business decisions can radically improve culture, retention, and growth.
Jensen reflects on how his father's illness helped d...
In this episode of Home Care Hindsight, host David Knack welcomes Chuck Bailey, founder and CEO of True North Holdings, to discuss the realities of being a small business owner in the home care industry.
With decades of experience as a corporate executive, franchisee, franchisor, and now a service provider to franchisees, Chuck shares invaluable insights on the challenges of entrepreneurship, the importance of financial discipline,...
Jeremy Meng, owner of Always Best Care, Jacksonville, tells host David Knack his biggest leadership mistake: assuming others think and operate like him. As an Air Force vet and federal agent, he brought unspoken expectations into home care, causing confusion with clients and caregivers. Fixing this changed how he onboards, trains, writes contracts, and leads.
Jeremy also embraces AI (Claude, Zingage Operat...
JM and Michelle Simmonds join David Knack alongside Alex Veach of Agenda Health for a behind-the-scenes look at the journey from startup founders to successful sellers—and what came next after the deal closed.
What began as a small home care agency eventually grew into Clear Path Home Care, a multi-location operation serving rural communities across Texas and Colorado. Rather than chasing large metropolitan markets, the ...
Nick Bonitatibus, founder of Digital Champions, joins host David Knack for a wide-ranging conversation about how AI is transforming the way entrepreneurs think, work, and operate their businesses. Rather than focusing on flashy tools or futuristic predictions, Nick shares practical examples of how he uses AI every day to eliminate repetitive work, document processes, and create systems that scale.
From AI-powered airport planning t...
Lisa Hall, owner of Griswold Home Care, joins host David Knack to share how she scaled her home care agency from under 1,000 weekly hours to more than 2,000 hours while avoiding staff burnout. With a background in engineering and automotive quality systems, Lisa explains how operational discipline, SOPs, and AI-powered scheduling transformed her agency's growth trajectory.
She shares the story of landing a major CCRC partnership af...
Rachel Gartner, CEO of Carework, joins host David Knack to discuss the state of recruiting in 2026. Rachel shares her big mistake of running the old 2025 playbook where relying on free Indeed job postings and scheduling interviews caused massive inefficiencies.
She explains how using AI to automatically schedule interviews actually caused her recruiters' live phone time to plummet. Instead of playing phone tag, Carework now uses AI...
Tiffany Dutcher joins host David Knack to unpack the leadership blind spots that quietly drive burnout in home care. After spending 15 years in the industry as an agency owner, franchise business coach, and now author, Tiffany shares the core lesson behind her new book, The Unfiltered Truth About Home Care: most owners are trying to scale businesses without first understanding themselves.
The conversation explores Tiffany's framewo...
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