Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
I'm very pleased to say that joining me live in
(00:02):
the studio from Power and Water it is Belinda Small,
who is the let me get this title right, she's
the general manager Power Services. Executive general manager, I believe
Power Services. Belinda, thanks so much for joining us this
morning in the studio.
Speaker 2 (00:20):
Thanks for having me.
Speaker 1 (00:21):
Now, can you tell us what happened earlier this morning?
Speaker 2 (00:25):
Yeah, So, at about quarter past eight this morning, we
had a what's called a protection operation at our Channel
Island switchyard that isolated a section of the equipment at
Channel Island and dropped off power to about forty four
thousand customers across the Darwin Catherine network.
Speaker 1 (00:47):
All right, so about forty four thousand customers now, in
what is some really good news. Crews obviously worked very
quickly or as fast as they could, and all power
has now been restored.
Speaker 2 (00:58):
Yes, all customers back on now as of about eleven o'clock.
From about an hour after the incident, we had most
customers back on, with sort of six to three to
six hundred remaining out as we finished restoring the network,
our crews were on site or our cruise customers started
being restored within about fifteen minutes of the outage this
(01:22):
morning that involved teams in our control center, specialist teams
going to investigate the issue at Channel Island as well
as our field crews out switching in the network.
Speaker 1 (01:34):
So can you just describe to us again what happened
out there at Channel Island or I think you said protected. Sorry,
I can't remember the technical term you gave it, Belinda,
What exactly happened out there?
Speaker 2 (01:46):
So we had a protection operation, so our protection systems
on the power network are there to ensure that if
there is an issue, that the equipment is isolated as
quickly as possible to prevent any further damage or any
extensive damage to the equipment, which would result in much
longer power outages if the equipment's damaged. The protection at
Channel Island operated as it should. It received a signal
(02:09):
to trip. We're currently investigating where that signal came from
and working with TGen to identify the source.
Speaker 1 (02:15):
Okay, but at this point in time, you don't believe
that it's that it has caused further damage to equipment
out there, so hopefully not further power outages.
Speaker 2 (02:25):
All of our equipment that was isolated this morning is
now back in service, so I don't believe there's a fault.
Speaker 1 (02:29):
There, and so in terms of you know where too
from here, obviously an investigation by your staff to make
sure that you work out exactly what's caused it to
trip and to try to ensure that there's no further concerns.
Speaker 2 (02:44):
Yeah, so we have identified the signal that has come
in to cause it to trip. We're currently identifying chasing
down the source of that signal. So our protection relays
are really smart. They record everything that happens, time, event
sequences and all sorts of things, so we're interrogating those
(03:05):
at the moment. We're trying to isolate the source of
the signal. When we find the source of that signal,
we'll isolate it to make sure that it's not going
to happen again. We believe it was a spurious trip.
There's no fault, so it's a bit of an anomaly
and we're looking to identify what the source of that
was and then progress through solving why it happened and
(03:27):
where it came from.
Speaker 1 (03:28):
But so I suppose what people listening this morning are
going to want to know is that the power is
not going to go out again today? Is there going
to need to sort of be any planned outages or
anything as you work on the equipment.
Speaker 2 (03:40):
No, all the equipment's back in service and there will
be no out further outages from this incident this morning today.
Speaker 1 (03:49):
That's good to hear. Like I said, very widespread. As
you've told us, there forty four thousand customers. Some of
them though back online really quite quickly. I guess, some
of the longer outages a few hours. I mean, to
anybody I know, when there's outages, sometimes people then start
to ask questions about, you know, whether there'll be any
kind of rebate to their power bill and things like that.
(04:11):
I mean, what do you say to customers that are
thinking that at this point in time.
Speaker 2 (04:15):
So the majority of customers the power was back on
within an hour. That's our rebates kick in when we
get to like twelve hour outages and those types of
things under our regulatory requirements.
Speaker 1 (04:29):
Yep. Look, Belinda, I many years ago worked for Power
and Water and also worked for the Essential Services Minister
at a time when there was a lot of issues
with our infrastructure, at a time where we did have
some really widespread power outages and there was some concerns
out there at Channel Island as well to anybody listening
this morning that's worried that you know, we're in that
situation again, We're not, are we.
Speaker 2 (04:51):
No, we're not. Good.
Speaker 1 (04:52):
Good to hear well, Belinda, really good to speak with
you this morning. I appreciate you coming in short notice
and explaining to our liteners what's going on. In terms
of when we do sort of have a better understanding
of exactly what's caused this morning's issue, I'm assuming we'll
be able to get a bit of an update from
Power and Water absolutely.
Speaker 2 (05:13):
I'd also like to thank our customers this morning for
their patients. I appreciate it's been really disruptive for residents
and businesses alike. Our outage notifications when they're in progress
or advertised on our website. Any follow up information will
come through on our socials or directly to you.
Speaker 1 (05:32):
With you yeah, yeah, yeah, Well we can always let
our listeners know as well if there is that further info,
we can make sure that we broadcast it to everybody.
I know this morning, Oh, we're getting a lot of
messages from everybody. We're playing a little game of visits.
The power back on at your place, and there was
lots of them coming through, Butlinda, great to speak with you.
Thank you so much for your time this morning.
Speaker 2 (05:52):
Thank you very much.
Speaker 1 (05:53):
Thank you
I'm very pleased to say that joining me live in
(00:02):
the studio from Power and Water it is Belinda Small,
who is the let me get this title right, she's
the general manager Power Services. Executive general manager, I believe
Power Services. Belinda, thanks so much for joining us this
morning in the studio.
Speaker 2 (00:20):
Thanks for having me.
Speaker 1 (00:21):
Now, can you tell us what happened earlier this morning?
Speaker 2 (00:25):
Yeah, So, at about quarter past eight this morning, we
had a what's called a protection operation at our Channel
Island switchyard that isolated a section of the equipment at
Channel Island and dropped off power to about forty four
thousand customers across the Darwin Catherine network.
Speaker 1 (00:47):
All right, so about forty four thousand customers now, in
what is some really good news. Crews obviously worked very
quickly or as fast as they could, and all power
has now been restored.
Speaker 2 (00:58):
Yes, all customers back on now as of about eleven o'clock.
From about an hour after the incident, we had most
customers back on, with sort of six to three to
six hundred remaining out as we finished restoring the network,
our crews were on site or our cruise customers started
being restored within about fifteen minutes of the outage this
(01:22):
morning that involved teams in our control center, specialist teams
going to investigate the issue at Channel Island as well
as our field crews out switching in the network.
Speaker 1 (01:34):
So can you just describe to us again what happened
out there at Channel Island or I think you said protected. Sorry,
I can't remember the technical term you gave it, Belinda,
What exactly happened out there?
Speaker 2 (01:46):
So we had a protection operation, so our protection systems
on the power network are there to ensure that if
there is an issue, that the equipment is isolated as
quickly as possible to prevent any further damage or any
extensive damage to the equipment, which would result in much
longer power outages if the equipment's damaged. The protection at
Channel Island operated as it should. It received a signal
(02:09):
to trip. We're currently investigating where that signal came from
and working with TGen to identify the source.
Speaker 1 (02:15):
Okay, but at this point in time, you don't believe
that it's that it has caused further damage to equipment
out there, so hopefully not further power outages.
Speaker 2 (02:25):
All of our equipment that was isolated this morning is
now back in service, so I don't believe there's a fault.
Speaker 1 (02:29):
There, and so in terms of you know where too
from here, obviously an investigation by your staff to make
sure that you work out exactly what's caused it to
trip and to try to ensure that there's no further concerns.
Speaker 2 (02:44):
Yeah, so we have identified the signal that has come
in to cause it to trip. We're currently identifying chasing
down the source of that signal. So our protection relays
are really smart. They record everything that happens, time, event
sequences and all sorts of things, so we're interrogating those
(03:05):
at the moment. We're trying to isolate the source of
the signal. When we find the source of that signal,
we'll isolate it to make sure that it's not going
to happen again. We believe it was a spurious trip.
There's no fault, so it's a bit of an anomaly
and we're looking to identify what the source of that
was and then progress through solving why it happened and
(03:27):
where it came from.
Speaker 1 (03:28):
But so I suppose what people listening this morning are
going to want to know is that the power is
not going to go out again today? Is there going
to need to sort of be any planned outages or
anything as you work on the equipment.
Speaker 2 (03:40):
No, all the equipment's back in service and there will
be no out further outages from this incident this morning today.
Speaker 1 (03:49):
That's good to hear. Like I said, very widespread. As
you've told us, there forty four thousand customers. Some of
them though back online really quite quickly. I guess, some
of the longer outages a few hours. I mean, to
anybody I know, when there's outages, sometimes people then start
to ask questions about, you know, whether there'll be any
kind of rebate to their power bill and things like that.
(04:11):
I mean, what do you say to customers that are
thinking that at this point in time.
Speaker 2 (04:15):
So the majority of customers the power was back on
within an hour. That's our rebates kick in when we
get to like twelve hour outages and those types of
things under our regulatory requirements.
Speaker 1 (04:29):
Yep. Look, Belinda, I many years ago worked for Power
and Water and also worked for the Essential Services Minister
at a time when there was a lot of issues
with our infrastructure, at a time where we did have
some really widespread power outages and there was some concerns
out there at Channel Island as well to anybody listening
this morning that's worried that you know, we're in that
situation again, We're not, are we.
Speaker 2 (04:51):
No, we're not. Good.
Speaker 1 (04:52):
Good to hear well, Belinda, really good to speak with
you this morning. I appreciate you coming in short notice
and explaining to our liteners what's going on. In terms
of when we do sort of have a better understanding
of exactly what's caused this morning's issue, I'm assuming we'll
be able to get a bit of an update from
Power and Water absolutely.
Speaker 2 (05:13):
I'd also like to thank our customers this morning for
their patients. I appreciate it's been really disruptive for residents
and businesses alike. Our outage notifications when they're in progress
or advertised on our website. Any follow up information will
come through on our socials or directly to you.
Speaker 1 (05:32):
With you yeah, yeah, yeah, Well we can always let
our listeners know as well if there is that further info,
we can make sure that we broadcast it to everybody.
I know this morning, Oh, we're getting a lot of
messages from everybody. We're playing a little game of visits.
The power back on at your place, and there was
lots of them coming through, Butlinda, great to speak with you.
Thank you so much for your time this morning.
Speaker 2 (05:52):
Thank you very much.
Speaker 1 (05:53):
Thank you
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