The Consumer Advocacy Council is calling for The Electricity Authority to make customer care guidelines mandatory.
Electricity retailers have admitted to not fully complying with guidelines, including ensuring customers are on the best pricing plan and medically dependent customers can't be disconnected without notice.
Council Chair Deborah Hart isn't surprised that only 18 of the 38 retailers were complying with the voluntary customer care guidelines.
"Really, they should have been mandatory from the get-go. But now, we know they haven't worked as well as they should've and the Electricity Authority has to move quickly and make them mandatory."
LISTEN ABOVE
See omnystudio.com/listener for privacy information.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
The Breakfast Club
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!