Whakarongorau's chief executive is correcting perceptions that the organisation is biased towards one particular group.
The telehealth organisation has an option for Māori callers to be redirected to a separate queue with the touch of a button.
Chief executive Glynis Sandland says this measure is designed to put callers in touch with a Māori clinician- and they get moved to the regular queue if none are available.
"The way to look at this is- people have different needs. And we do this in a number of different ways, it's not only Māori. We have a disability line, we have a line set up for new people coming into the country."
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