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October 21, 2025 20 mins
(October 21,2025)
ABC News tech reporter joins the show for ‘Tech Tuesday.’ Today, Mike talks Amazon Web Services outage that affected dozens of companies and what they are doing to prevent it from happening again. WalletHub rank America’s safest cities; where does California rank? Indian students have dreamed of studying in the US Trump's visa policies have forced them to look elsewhere.

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Episode Transcript

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Speaker 1 (00:01):
You're listening to Bill Handle on demand from KFI AM
six forty.

Speaker 2 (00:08):
KFI AM six forty Bill Handle Here. It is a
Tuesday Morning Taco Tuesday, October twenty one. Some of the
stories we're looking at. Unfortunately it's October twenty one. It's
also a twenty first day of the government shutdown, and
that is a little rough for a whole lot of

(00:30):
government employees, some of which I think four thousand and
it will be up to ten thousand we're being told
are simply being fired as part of the move to
reduce the workforce.

Speaker 1 (00:41):
And of course we'll be talking about that later on.

Speaker 2 (00:43):
But now it's Tech Tuesday with Mike Duboski, ABC News
reporter and tech Maven out of New York.

Speaker 1 (00:50):
Mike, good morning, Thank you for joining us.

Speaker 3 (00:53):
Yeah, good morning.

Speaker 1 (00:53):
How are you all right?

Speaker 2 (00:55):
The big news is the AWS meltdown, and it is
absolutely enormous. And so here's my first question. Because they
are known, I think they're the world's biggest company that
does cloud computing. They are, and you know, I'm very
confused because I thought your information in the clouds were

(01:18):
in the clouds and that's not how it works, is it?
And if you could explain how this actually works and
then what happened and what's going on right now.

Speaker 1 (01:28):
Yeah. Sure.

Speaker 3 (01:29):
So if you're a small business, let's say you want
to open a cafe in downtown Los Angeles or what
have you, it doesn't really make economic sense for you
to spin up like a computer server to run your
payroll or to run your payments processing or whatever else
it is you do online. It kind of makes more
economic sense for a lot of companies to outsource that

(01:50):
work to someone who knows what they're doing, you know,
a Microsoft or a Google, or in this case, an Amazon,
which accounts for the largest chunk of the cloud computing service.
This is a service that works, you know, ninety nine
percent of the time. The reason that Amazon accounts for
about thirty seven percent of this market and Google and
Microsoft account for another third of it goes back to

(02:12):
the idea that they run really robust systems that don't
go down ninety nine percent of the time. Well, yesterday,
in the case of Amazon, we saw that one percent
of the time crop up when an issue with specifically
their DNS cropped up. This is a domain name service. Basically,
to make a very technical thing kind of simple it
is a piece of technology that translates human language into

(02:34):
something that a computer can understand. It's what you type
into a web browser being translated into an IP address.
So that is the sort of nature of the problem.
We don't know specifically what went wrong with it, but
that's what went down, and it created these sort of
knock on effects throughout the day. Because Amazon Web Services
is so big and it hosts so many different you know,
servers and technologies out there, you break one thing, it

(02:56):
actually ends up breaking like four or five things. So
there is like a kind of knock on effect to
whack a mole situation going on where Amazon engineers fix
the main problem pretty quickly and then you know, realize
these later problems down the line. The good news is
that most things are resolved at this point. A quick
look at down detector right now finds that most of
the major players who are experiencing issues yesterday among them

(03:17):
then most Snapchat, Microsoft three sixty five, Google It excuse
me a zoom, I should say not Google, But like,
these are all systems that are now running relatively normally,
and you know, the people are somewhat back to normal.
You're a Starbucks order on the app should work this morning.

Speaker 2 (03:34):
Now, when you say thirty percent of the market that
Amazon has, is that just the American market? Are we
talking internationally?

Speaker 3 (03:41):
It's the global market and I was talking to it.

Speaker 1 (03:44):
Yeah.

Speaker 3 (03:44):
I was talking to a friend of mine who is
a tech journalist in the UK, and they actually experienced
this in a much more acute way because they're ahead
of us. This outage actually happened for you guys kind
of in the overnight hours. For us here on the
East Coast, it was just after three am, and most
of America asleep at that point, so the sort of
initial wave of problems were only noticed by people who
were up at that time. Of course, we started to

(04:06):
see more reports trickle in, you know, nine o'clock, ten o'clock,
as people go to work and figure out, you know, hey,
this thing I had access to, I don't have access
to anymore. Well, in the UK, that hit their government systems, right,
the website that controls their equivalent of the IRS went
down in part because of this, So, you know, it
really does underscore exactly how much influence Amazon has in

(04:27):
this particular market. We saw similar stories come out of
continental Europe and beyond. In Australia as well.

Speaker 1 (04:33):
I mean, it is astounding how big this is.

Speaker 2 (04:36):
Now, if I'm not mistaken, this AWS accounts for more
money and more profit than the retail end of Amazon itself.

Speaker 1 (04:46):
Do I have that right? It does. Yeah.

Speaker 3 (04:48):
We often think of Amazon as like this e commerce website,
that's where they make their money. Of course, that's the
public facing component of their business. But when you actually
look at their profits, the majority of them come from AWS,
from this cloud computing service. Amazon is a cloud computing
company before it's an e commerce retailer. That's the long
and short of it.

Speaker 1 (05:07):
And you know that.

Speaker 3 (05:08):
Again is something I don't think a lot of people
understand it. It's really important episode now, this cloud servicing.

Speaker 2 (05:17):
It has to do with these massive forms of computers
that keep my information, your information's process things.

Speaker 1 (05:29):
I'm almost thinking.

Speaker 2 (05:29):
That the world of computing is growing far much quicker
than their ability than people like the WS or companies
to deal with it and the amount of energy that
it takes.

Speaker 1 (05:42):
You want to talk about.

Speaker 3 (05:42):
That, yeah, So I think that there are certainly protocols
that companies like Amazon can implement to make sure that
they're not shipping out faulty code that breaks things like
we saw yesterday, or maybe they raise the standards in
the coding for you know, how they deal with third
parties and what have you. We also, so in recent years,
have seen generative artificial intelligence play a bigger role in

(06:03):
sort of like entry level coding, in fact taking the
place of entry level coders at many tech companies. However,
humans are imperfect, right, They're going to ship out improper
code every once in a while, and so is generative
artificial intelligence. Despite the fact that we talk about it
all the time as this transformative technology, it's still pretty
bad at a lot of things and hallucinates and makes

(06:25):
mistakes frequently. And that means that in the same way
that you come across a typo in the newspaper every
once in a while, or your order at Starbucks is incorrect,
you're going to see disruptions like this. This, unfortunately, is
just a way of life right now. As we said,
this is not unusual. We did not see the stock
price of Amazon move yesterday in any sort of dramatic

(06:45):
way despite all the dysfunctionality that people were seeing on
the ground, meaning investors were not spooked by this, perhaps
thinking that this is part of just the normal course
of business. It is frustrating, no doubt, but it is
not unusual. I do think the big takeaway here has
to come with their market power, right. We talked about
this a little bit before the break. Amazon accounts for
about thirty seven percent of the cloud computing market. Another

(07:08):
third goes to just two companies, Microsoft and Google. We've
centralized a lot of power in the hands of just
a few companies, and when something goes wrong, it's going
to have big ripple effects, an outsized effect. When you know,
a flaw crops up like this DNS problem did yesterday,
Do they.

Speaker 1 (07:24):
Know what caused it? Was it just a glitch in
the system? Yeah?

Speaker 3 (07:30):
Or okay, it was not a cyber attack, I think
is the important thing to say. Amazon came out very quickly,
you know, at the beginning of yesterday and said this
is a tech issue. This isn't you know, any nefarious
actors or foreign governments or anything like that. This is
just something that went wrong, frankly, and we don't know
the specific nature of what went wrong, but we know
it has to do with their domain name service. This

(07:52):
is again a technology that translates you know, human language,
KFI dot com abcnews dot com, for example, into something
that a computer can understand, into an IP address or
an Internet protocol, basically a big string of numbers that
tells the computer where to go on the internet, where
to direct your request. That is what went wrong. And
then obviously, you know, you break one thing in the

(08:13):
morning and it actually ends up breaking like four or
five other things. So you saw this kind of play
out over the course of the day. And in fact,
right now we're actually seeing, according to down Detector, some
things related to Amazon Web services start to report more problems.
I think we're just going to be dealing with this
for the next you know, few hours, at least the
next few days, perhaps as Amazon continues to figure out,

(08:34):
you know, the long tail effect of this large break
yesterday morning.

Speaker 2 (08:38):
All right, So let's say I'm a business and I
rely on AWS to keep my business going, and I
can prove that this outage cost me money.

Speaker 1 (08:48):
Do I have any chance?

Speaker 2 (08:50):
Do I have any mechanism of making a claim and saying, hey,
I want my three hundred dollars, I want my ten
thousand dollars that you cost me.

Speaker 3 (08:59):
You know, that's a really good quie question. We have
not really heard anything on that front. You know, I
think that a point against that type of class action
lawsuit or that legal action would be the fact that,
like this happens to everyone, and this happens somewhat frequently. Right,
Amazon Web Services itself went down in a very similar
way back in twenty twenty three, and in twenty twenty one,
and in twenty twenty. Microsoft and Google have dealt with this.

(09:21):
We talked about crowd Strike earlier, which is that cybersecurity
outfit that shipped a faulty bit of code. You know,
this is going to happen to some degree or another.
I think the lesson that those businesses can take here
has more to do with diversification. Right, instead of putting
all your eggs, your all your cloud computing into you
know AWS, maybe you put like two eggs into that basket,

(09:43):
and then two eggs into the Google basket, and then
maybe another one into you know, a smaller How do
you do that?

Speaker 1 (09:49):
How do you do that with one business? It's very easy.

Speaker 3 (09:52):
I mean, let's go back to like the cafe example
that we were talking about earlier. You know, you do
different things online with your small business. Is payments processing,
some as payroll, some as you know, menus or ordering
or whatever it happens to be. Well, okay, one feature
can be hosted on this service, another future can be
hosted over here. Does that increase your costs? Well, you
gotta have to You're gonna have to answer that for yourself.

(10:14):
But like that's a way to guard against, you know,
your entire business going offline if one of these major
companies sees a disruption.

Speaker 2 (10:23):
Fair enough, Mike, thank you. That was a terrific way
of explaining this to us. We'll talk again next week.

Speaker 1 (10:29):
Sounds good care, I have a good one.

Speaker 2 (10:31):
ABC News reporter Mike Dubuski. Boy, he knows this stuff,
doesn't he. Okay, now, while it hub, I just did
a just publish a survey to determine where people can
feel the most secure.

Speaker 1 (10:45):
What city is the safest?

Speaker 2 (10:48):
Now?

Speaker 1 (10:48):
What does that mean?

Speaker 2 (10:49):
Because there's so many indicators, It's like America is the greatest, okay,
in what regard For example, they looked at one hundred
and eighty cities. There were forty one indicators of safety.
The number of mass shootings is one of them. Thefts
per capita is another one. How about the number of

(11:11):
law enforcement employees? So when people think about safety, minds
immediately go to crime rate, auto fatality rate, risk of
natural disasters. Well, the CEO of wallet Hub, a guy
the named of Chip Lupo, said, the safest cities in

(11:31):
America protect residents from these threats of bodily.

Speaker 1 (11:35):
Harm and property damage.

Speaker 2 (11:36):
But on top of that, how about securing people's financial safety.
You don't think of that, and that includes minimizing the
risk of fraud. What city is the safest in terms
of fraud, identity, theft, keeping people ensured, the keeping people employed,
what's the employment rate, how many ensured people? Combating homelessness?

(12:02):
And they look at well, of course we're looking at
California and we're not that safe. According to the study,
the safest cities in America were this is so random, Warwick,
Rhode Island the safest, So you can move to Rhode Island,

(12:23):
Overland Park, Kansas, Burlington, Vermont, Juno, Alaska. You have very
few break ins during the winter, for example, no one
goes out, so that goes in Yonkers, New York the
least safest cities in the US. Looking at all of

(12:44):
the criteria, Baltimore is the most dangerous city in the country.
Then Detroit, then Baton Rouge, then Memphis, then New Orleans.

Speaker 1 (12:54):
So let's look forward. California rank sort of in the middle.

Speaker 2 (13:00):
Santa Rosa fourteenth safest, and Irvine and Jula Vista, then Fremont,
and it goes on and on and on. Anything ocean
in southern California. Yeah, Glendale thirty six and thirty thirty
sixth Oceanside Garden Grove. By the way, the city of
Los Angeles was on one hundred and fifty six in

(13:20):
the survey, LA being not particularly safe now it also
depends on what neighborhood you're in. How many neighborhoods do
they look at? You know, if you live in a
nice neighborhood. I live in a nice neighborhood. I live
in a gated community. I have killer German shepherds that
eat people when I got a.

Speaker 1 (13:41):
Point and go eat.

Speaker 2 (13:45):
So, Neil, do you feel safe because you live like
in South Central and you know all the drug dealers,
the homeless people in your neighborhood by name?

Speaker 1 (13:57):
Yes, I wouldn't live here if I didn't feel safe.
But is it the safest place.

Speaker 2 (14:01):
No.

Speaker 1 (14:01):
LA's got a lot of issues, big time issues that
aren't being dealt with.

Speaker 2 (14:06):
And this, and there's the size of the city count.
Of course it does.

Speaker 1 (14:11):
Amy. Do you feel safe where you live? Relatively? But
not as much as I used to? Okay, and that's
because it was that the neighborhood. It's just everything, Okay,
you see sketchy. Okay, all right, that's fair, that's fair. Kno.
Do you feel safe in your tent where you live? Hey?

Speaker 2 (14:31):
Sambernido's one seventy five on the list, so plenty safe.

Speaker 1 (14:35):
Well also sam Berdino. By the way, if you a great.

Speaker 2 (14:38):
Place if you happen to be a meth user, if
you're a tweaker, what a place to live?

Speaker 1 (14:42):
What I like to work hard and be a nice person.
I was yesterday, I was on my way or was
it yesterday a couple of days ago?

Speaker 2 (14:49):
On I was on my way to Marongo where Tim
Conway's birthday is every year. He does it at Marongo,
A great casino out there. And you go through the
Inland Empire, and what do you see. You see fulfillment
centers I mean Amazon, like huge.

Speaker 1 (15:06):
Warehouses where they do fulfillments.

Speaker 2 (15:08):
Then you see houses that look like they've been blown
up because those meth labs there did blow up, so
you see a lot of those.

Speaker 1 (15:18):
You feel safe? Yeah? Safe?

Speaker 2 (15:20):
Okay, okay, will I don't even know what part of
the town, part of the town you live in. I
live right around the corner from your old high school,
right near Birmingham, right there. Yeah, it used to be
very safe area and now you die.

Speaker 1 (15:36):
Okay, fair enough. Yeah, the park's a little sketchy. Yeah sketchy.
That's the way you will. Yeah, for sure. And I
do feel safe. I probably shouldn't though, Yeah you shouldn't.
It's I'll tell you.

Speaker 2 (15:48):
When you don't feel safe is when a gun is
put to your head, even in the middle of my.

Speaker 4 (15:53):
House at three thirty in the morning, and I just
all right, I don't think twice okay, fair enough, all right,
I want to end our show with a story.

Speaker 2 (16:04):
Well, first of all, I'm taking phone calls at the
end of the show. I haven't done that in a
little while, and I will be answering marginal legal questions
with marginal legal advice. You call in, and we'll do
that off the air for future broadcasts right after the show,
and that'll be eight hundred or eight seven seven, five
two zero eleven fifty. I'll tell you a little bit
more about that in the next segment.

Speaker 1 (16:26):
So yeah, baby, I'd answer this. Okay, enough of that.

Speaker 2 (16:34):
So Indian music, why, Well, we know the h one
B visa that the administration is really can't camp clamping down.
How about one hundred thousand dollars fee? Right, we know
about that. But another thing that they're clamping down on
is not just the work visa but the student visas.

Speaker 1 (16:54):
Now, the number one group.

Speaker 2 (16:56):
Of people that are coming into this country to study
is not the Chinese students, Indian students. And the government
is being really selective. Well they're not even mean selective,
they just don't want them. And how do they stop
Indian students from coming in?

Speaker 1 (17:11):
You can't say because they're Indian. You can say.

Speaker 2 (17:15):
Because you're here, and what you're going to do is
look for work here and not go back home and
then get your job there. Because the student visa is
to study here and then leave. That's what we want
you to do, because we don't want you competing with
American workers.

Speaker 1 (17:35):
Now, these are high tech visas.

Speaker 2 (17:38):
The student it's always STEM, it's always science, computing, engineering,
et cetera.

Speaker 1 (17:43):
So I don't have any.

Speaker 2 (17:43):
Jobs available in that kind of rarefied air. But maybe
I don't know. I mean, we don't look, we don't
have the stats yet because it's too new what the
Trump administration is doing and has done. But here's how
they do it. They deny visa applications. That's how they
do it. And the government has unbridled power to say no,

(18:07):
you're not coming in.

Speaker 1 (18:08):
That's what the FEDS do.

Speaker 2 (18:10):
They've always done that, or they've always had that ability
that there are no lawsuits are going to be filed
against Indian students or against the government saying no to
Indian students or anyone else. Because the premise is, and
it's a good premise, you're here to study.

Speaker 1 (18:27):
That's it. So they deny the visa. And the reason
is basically the same.

Speaker 2 (18:32):
You don't have enough ties in your country of origin,
you don't have enough opportunity to work. You cannot prove
that you're only here for education.

Speaker 1 (18:44):
That's how they do it. So if you're Indian.

Speaker 2 (18:49):
And the numbers are dropping, I mean precipitously in terms
of the Indian students that are not coming here, and
so we won't be hearing those songs coming out of
dorms anymore, which is really tough.

Speaker 1 (19:00):
I just love those. Okay, we're done, guys.

Speaker 2 (19:03):
Coming up there, you go, yeah, baby, yeah, yeah, Okay,
we're done. It's a handle on the law, marginal legal
advice where I just take phone calls coming up now,
and I'll be doing this off the air for future broadcast.
The number eight seven seven five to zero eleven fifty.

(19:25):
You can call right now eight seven seven five to
zero eleven fifty where I'm going to give you marginal
legal advice because sometimes on Saturdays we're jammed and you
can't get in. All right, Tomorrow morning we do this again,
Amy and Will and that's from five to six wake
up call, and then Neil and I come aboard at
six right about two now, and then Cono and and

(19:49):
always putting the show together, which we couldn't do without them.
Well actually we could. Didn't get a better crew in there,
but we don't have any. We'll be here again tomorrow, guys.
This is handle on the law.

Speaker 1 (20:03):
No it's not.

Speaker 2 (20:04):
Oh yes it is. Because I'm starting to take handle
on the law.

Speaker 1 (20:07):
It will be handled on the loss. That's okay. So
I have a tense issue.

Speaker 2 (20:11):
Okay, this is handle on the law, and it is
right after KFI am six.

Speaker 1 (20:21):
You've been listening to the Bill Handle Show.

Speaker 2 (20:23):
Catch my Show Monday through Friday, six am to nine am,
and anytime on demand on the iHeartRadio app

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