April 19, 2024 • 17 mins
The man behind NCL, David Herrera, stops by to welcome us to the Norweigan Cruise Line Innovation Lab! Plus, we give away some free cruises to lucky listeners.
See omnystudio.com/listener for privacy information.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
Today's Daily Highlight from Elvis Duran in the Morning Show. Okay,
I agree. We've been talking about the NCL Innovation Lounge
all morning, and we've given you like bits and pieces
of things that we've witnessed. But keep in mind, you know,
this place is a top secret, locked down facility, and
they're not showing us most of the stuff that is
probably the coolest stuff. But so we decided to invite
(00:21):
the president of Norwegian Cruise Line, David Harrari here. He's
stretching now, getting he's stretching because.
Speaker 2 (00:27):
He knows you're gonna come at him with fifty cruises.
Speaker 1 (00:29):
You're gonna know, not no one, not Danielle. Oh sorry
that Hi David.
Speaker 3 (00:36):
I appreciate Danielle you coming to my defense this early
in the process.
Speaker 4 (00:40):
Thank you very much.
Speaker 1 (00:42):
Well, the morning, the morning is young.
Speaker 4 (00:44):
It is a lot of time left, a lot of time.
Speaker 1 (00:46):
Okay. So, uh, the innovation lounge where we're sitting right now,
I can see bits and pieces of like like there's
couches over there that are being tested. Yes, they hire
little kindergarten kids to jump on them all day. Yeah,
how do you get that job?
Speaker 3 (01:02):
You're actually that's your interview, our interview to get you
to jump up down the couches.
Speaker 4 (01:07):
That's immediately after this.
Speaker 1 (01:11):
Gone deeple jump. But the Innovation Lounge is about many things.
Describe everyone what it's all about, what it truly means
to you as the president, you.
Speaker 4 (01:19):
Know, it's amazing.
Speaker 3 (01:21):
One of the things I love about Norwegian Cruise Line
is innovation is in our DNA. We were the founders
of freestyle cruising. We're the first ones to have a
private island. But what does innovation mean. It doesn't just
mean bringing on the latest tech like we have in
our Galaxy pavilions, or bringing on new crazy and unique
experiences on the top of the ship like our racetrack
(01:42):
or are soon to be a slide coaster, our Awkles
slide coaster. It's about finding ways to do a little
bit more for our guests every chance we get, whether
it's our new eateries, whether it's the way we talk
to the guests, whether it's the way we make up
the room. The idea of being innovative, that's part of
our DNA. Throughout the organization. Everyone understands it, everyone aspires
(02:05):
to do that. It's a great opportunity for us to
give our guests more every chance we get.
Speaker 1 (02:10):
So we you know, we're laughing about couches, but it
is true. There's a room full of couches and it
looks like a showroom, were a showroom at a furniture store,
and there's this one couch. Can we talk about the
top secret couch?
Speaker 4 (02:23):
You know that's one of the risks of bringing you guys.
Speaker 1 (02:25):
Into I gave you the option. You could say, no,
right now, there's a top secret couch. We'll leave it
at that way to you. When they already tweeted it,
should I delete that?
Speaker 2 (02:35):
He can say how important it is that they've tried
a certain amount before they find the perfect one, can't they.
Speaker 3 (02:43):
That's why the only top secret stuff we left out
were the couches.
Speaker 4 (02:48):
The low risk stuff that you guys would would talk about.
Speaker 3 (02:51):
Look, it's little things like finding better accommodations for our guest.
We have a couch. It's a magical couch. It's a
top secret caut that we can convert into a bunk bed.
Speaker 1 (03:02):
I've never heard even call the couch magical. Okay, So,
just from a civilian point of view, I was looking
at this. It's a beautiful couch right, and David is
like watch this. I'm like, oh, I stand back. We
don't know what's going to happen with this couch. He
takes a few cushions off, it turns into this posh
bunk bed. I mean, this is like some little cheap
(03:24):
kids bunk bed. It's a bunk bed for adults or
kids whatever. So you could turn a stateroom into a
three person stateroom.
Speaker 4 (03:31):
Or even a four person stateroom.
Speaker 1 (03:33):
You can make it comfortable for absolutely, and they're all together,
and it gives people more options when they're booking their
crews experience.
Speaker 3 (03:40):
Absolutely, And of course part of the testing is it
has to be safe because of the safety of our
guests and our crews are number one priority. But it
also has to be lightweight, it has to be aesthetically pleasing,
so we joke about it. But the idea of having
a testing room full of couches where many people within
the organization, not just me, not just just uh, some
(04:01):
of the other folks Christian or Michael, anybody else has
been on the show. It's important for us as an
organization to take the best thinking of everyone in the room.
Everybody gets a voice it's not just one or two
people who run this company. We are all proud members
of the NCL family. And that's why something as simple
as a couch really does enhance the guest experiences.
Speaker 2 (04:21):
How many did you try out?
Speaker 4 (04:23):
There was a dozen different couches. Have a question, yes, sir,
Now do you need somebody to sleep on that top
bunk to test to make sure that the structure is
good and it's you know, safe. I don't know if
you're paying attention. That's what Gandi.
Speaker 1 (04:35):
She's gonna jump on out. Hold on, You're you're testing
a bunk, But I'm not sleeping on the bottom bunk
till this thing is testing. And by the way, and
by the way, there are all these stools were sitting on.
We we tested all the stools out, David, and we
brought our least favorite and that's the one you're sitting.
Speaker 4 (04:51):
I feel like I'm in the Dunce chair just waiting this.
Speaker 2 (04:56):
It has a handle. You see this handle.
Speaker 1 (04:58):
These are the floor samples. But this one's going to
go back. This one's a rejeck. But you got to read.
That's something about innovation. Sometimes you got to move past
a bad stool to.
Speaker 4 (05:07):
Move to a good one Elvis.
Speaker 3 (05:08):
This actually is a stool that we found another cruise
line was using and we just wanted to see how
bad it.
Speaker 4 (05:12):
Was, So that's why it's here right now. This is
definitely quality.
Speaker 1 (05:17):
They just sold us another use catalyze. What I have
a question about the process.
Speaker 3 (05:22):
So from start to finish with something like that couch
that you guys are customizing, how long does that take?
Speaker 4 (05:26):
Oh god, it's a great question.
Speaker 3 (05:27):
It takes longer than you would think because when you
have a couch, you have to go out and do
an RFP. You have to meet with the manufacturers. You
have specific designs, they gave you their first version, you
have a few of them come in, and then you
go through multiple rounds. You have a lot of different
folks involved in the testing. As I was saying, that
will take months.
Speaker 2 (05:45):
Have you ever tested something out and you really wanted
it and you went back to the manufacturer and told
him how many you needed and they were like, uh,
we're not sure we can do that.
Speaker 4 (05:55):
You know, it's funny.
Speaker 3 (05:56):
We try to only work with folks who understand that
Norwegian Cruise Line we got nineteen ships, y'all. We carry
two and a half million people a year. They know
that we're not you know, we're not a small bed
and breakfast, So we try to we try to weed
that out early on in the process.
Speaker 1 (06:11):
Keep something in mind. And I want to talk about
the typical day, your typical day, because it's unlike any
executive typical day in the world. Probably, but as we speak,
as we do the show, they have at least fifty
thousand people on ships around the world right this very minute. Wow,
fifty thousand people. And you know there's gonna be there's
gonna be things to do to help people find their
(06:32):
way on these ships. Or maybe there's there's just one
customer on a ship on the opposite side of the
globe that needs special attention, and you've got to make
sure you have the people working for you that's going
to take care of that. That's a lot of responsibility.
Speaker 3 (06:44):
Yeah, the people who acquire the most high maintenance or
I think are all in this.
Speaker 4 (06:47):
Room right now.
Speaker 2 (06:49):
Don't look around.
Speaker 1 (06:50):
And the problem is.
Speaker 3 (06:52):
We have an amazing team. When we talk about our team,
it's a combination of our short side and our crew.
Our crew is our secret weapon. Our crew are what
people interact or who are people interact with they who
they are, who people remember. Man, We're just people in
an office coming up with spreadsheets and PowerPoint presentations. Our
(07:12):
crew are absolutely our secret weapon. They are what really
drives the success that we haven't no Aegian cruise.
Speaker 1 (07:17):
We were talking earlier about how you know, we really
basically came on board with Bliss as we became the
godparents of Bliss. And you know now since Bliss, you've
you've launched so many more beautiful ships and more to come,
including Aqua in less than a year. The thing is is,
while all these new ships are doing their thing, the
attention is also, I believe, on the older ships as well,
(07:40):
because you have to bring them all up to speed
to match up and be parallel with everything else.
Speaker 3 (07:45):
It's new, right, That's a great point a priority for us.
You've got to take care of your stuff. I have
three kids, my kids. No, you've got to take care
of your iPads. You got to take care of your
baseball gloves. If you don't provide maintenance for the stuff
that you have, do you don't take care of what
you have, it's not going to work when you want
it to work. And it is amazing O. Our ship
Operations team. They are constantly maintaining our ships on a
(08:09):
daily basis, and every two to four years, depending on
the edge of the ship, ships go into dry dock.
Dry dock is where you have a very thorough technical process.
You also update a lot of your hotel operations, whether
it's replacing carpets, updating signage, bringing on new food concepts.
Speaker 4 (08:25):
Our ships are constantly.
Speaker 3 (08:27):
Being taken care of by the best crew and the
best short side team in the industry. The idea of
having a beautiful asset and these ships are amazing, whether
they're two years old or ten years old. We don't
know who's getting on the ship tomorrow. It could be
the first time or it could be the fortieth time
you get on the ship. We want to make sure
that we give you more than what's expected, and we
(08:49):
put our best foot forward every opportunity we can.
Speaker 1 (08:51):
At now Region Daniel turned fifty years old, it's time
for dry dock.
Speaker 2 (08:54):
It's I do have a couple of things that could
be tweaked.
Speaker 1 (08:59):
Okay, could you help me out dry docking each other? Hey,
so I have a couple of phone calls. You know,
people like to call David Line eighteen right up the street, Hollywood, Florida,
finishing her first year as a fourth grade teacher. Hello, Luna,
welcome to the How are you feeling.
Speaker 5 (09:19):
I am feeling very nervous.
Speaker 1 (09:23):
You're feeling high? Well, of course tomorrow's part of four twenty. Well, jeez,
we're all getting ready. So, Luna, you're a little anxious.
Why are you a little anxious right now?
Speaker 6 (09:33):
Because I'm talking to you me?
Speaker 1 (09:36):
Really? Do you listen every day?
Speaker 5 (09:40):
Yes?
Speaker 1 (09:41):
Now you know that. You know that we we have NCL,
and we talk about NCL on our show all the time, right,
and so that's why we're down in Florida today to
be at the innovation noun. Have you ever been on
a Norwegian Cruise Line cruise?
Speaker 5 (09:54):
I have not.
Speaker 1 (09:55):
Oh, well, there was a time I'd never been here.
There was a time I didn't even want to go
on a cruise.
Speaker 5 (10:01):
No, really, I heard all about it when you were
talking about it.
Speaker 4 (10:04):
You're right.
Speaker 1 (10:05):
I was like, I don't want to go on a cruise.
So I went on a cruise, and now I'm going
to take to the cruises. And there are so many
people listening right now that are like, I don't know cruises.
I don't know once we get you on one, it
changes everything.
Speaker 5 (10:17):
But you you're gonna have to get me off of it,
so I have security on deck to get me off.
Speaker 1 (10:23):
Well, i'll tell you what. We don't have a cruise
to give you yet, but I want you to just
hold on. We want to Can we connect people with
this phone system at times? Because this phone system needs
to go into dry dog? Okay, garant? Can we connect
line eighteen with line nineteen. Sean from way up in Connecticut?
Hello Sean. Hello, So Sean is an elevator mechanic who
(10:45):
got stuck in an elevator last week. That never happens
on Norwegian Cruise line. Maybe there's a career.
Speaker 4 (10:52):
For you in Norwegian.
Speaker 1 (10:53):
No, but so to be as cute Sean, Why do
you think you deserve a cruise?
Speaker 6 (10:59):
Well? Being an elevator mechanic, working, getting up every day.
It's just one of those days where you know you
have weeks. Last week, like you said, I got stuck,
actually got stuck again this morning on another elevator. I
just I need I need some wind in my beard.
I would say hair, but I don't have any, So beard,
it's gonna be fine. I'm gonna get out of here.
Speaker 1 (11:22):
Okay, you need to get out of here now, Luna.
Why do you deserve a cruise? On Norwegian? Luna? They're
getting Luna back on the phone.
Speaker 4 (11:29):
Oh did the same?
Speaker 1 (11:31):
Did that thing?
Speaker 4 (11:33):
That thing?
Speaker 1 (11:34):
Sean? Is there something else we need to know about
you and your past?
Speaker 6 (11:38):
Well? So I am a veteran. I actually three nine
to eleven. I was in the service during nine to
eleven and since then, I've gotten married. I'm approaching my
twenty year anniversary in about a year and a half
to two years. I'm my my eighteen year anniversaries in
two months. Wow, and we two teenagers. I just I
(12:02):
want to get out of town. I got to get
out of town.
Speaker 1 (12:06):
So David, David has several soft spots. In one of
them is the fact that, well, you're a veteran.
Speaker 3 (12:16):
Yeah, you got me, man, Listen, you always do. You
bully me into stuff? Hey, Sean, how are you doing?
Which branch were you in?
Speaker 1 (12:23):
Sir?
Speaker 4 (12:25):
I was in the Air Force outstanding and when did
you get out?
Speaker 6 (12:29):
I got out in two thousand and seven.
Speaker 3 (12:31):
Okay, so you know that Norwegian and this wasn't staged,
has a military appreciation program that we're very proud of
it was designed for veterans by veterans, the small group
of us here at NCL that had previously served. We
wanted to do something that really outlined and highlighted how
we feel about veterans because as a public company, you
(12:53):
only get a couple opportunities to find your character, to
find what you stand for, and appreciation for our military
is clearly one of those points. So all right, man,
you're getting a free cruise. Yeah, I know I was
gonna go keep going, but just get a free cruise.
Wind in your beard on the way.
Speaker 1 (13:12):
Yeah, and Sean, I.
Speaker 3 (13:14):
Heard you have an awesome hairstyle. You have the same
hairstyle I have that that played a role in it too, sir. Congratulations,
there you go, and thank you for listening.
Speaker 1 (13:23):
Sean. It's an honor to have you listening every single day.
And enjoy your cruise and make sure you get in
touch with this when you get back, because we want
to hear about your experience.
Speaker 6 (13:31):
Okay, oh, one hundred percent. I will absolutely call all right.
Speaker 1 (13:34):
Now, hold on, Sean, let's go back.
Speaker 6 (13:36):
To Luna so much.
Speaker 1 (13:38):
Hold on cruise, well, hold on now, Yes, you're right,
you only have one cruise let's find out about Luna now.
Luna is finishing up her first year as a fourth
grade teacher AID and even though not a veteran that
I know of, she is in combat every day as
a fourth grade teacher. Yeah, she needs a break absolutely, Luna, Uh,
(13:58):
you know you were You need to get away, and
you have a summer on the way, you have another
summer next year. I'm assuming that a cruise is exactly
what you need in your life.
Speaker 5 (14:07):
I have not been on a cruise in over a year,
and I need to. I haven't been able to go out,
like outside of Florida in a long time because I
just got my master's for teaching in December, so I've
(14:28):
just been back to back working and I do put
a lot of effort in what I teach. It's all
my breaks. I'm usually during the spring break, I was
here twice, like two days of that week, so I
can get work done and get everything ready. So when
we came back from break, it's just difficult for me
to pull away.
Speaker 6 (14:47):
Right.
Speaker 1 (14:47):
It's a lot of work being a teacher, especially. I
mean they I'll.
Speaker 5 (14:50):
Give you credit, they do off subjects.
Speaker 1 (14:52):
Why they way way way way over pay teachers we
all know that. Oh yeah, yeah, well we only had
one cruise.
Speaker 6 (15:00):
David, got a couple of pockets over there.
Speaker 1 (15:07):
It's been nice meeting you, Luna.
Speaker 3 (15:08):
So, Luna, you're a fourth grade teacher. My beautiful wife,
Patty was a second grade teacher. And coincidentally, again that stage,
we have a.
Speaker 4 (15:20):
Can we break some news here?
Speaker 1 (15:21):
Yeah?
Speaker 4 (15:21):
Sure, we're gonna be rolling.
Speaker 3 (15:23):
Out a pretty awesome teacher appreciation program.
Speaker 1 (15:27):
That's how you were having.
Speaker 3 (15:31):
So so so, Luna, about that teacher appreciation program. When
you get back from your free cruise, you can tell
all the other teachers about the teacher appreciation program.
Speaker 4 (15:45):
How many other people are you gonna call it?
Speaker 1 (15:50):
I'm on Instagram, I got all day, Luna. Congratulations again
with you as well as Sean. It's an honor to
have you listening every day and on the front lines
out there teaching our future leaders. And thank you for listening.
You enjoy your cruise, and when you get back, we
need to hear a full report.
Speaker 5 (16:07):
You promise, yes, absolutely, I'm tagging all of you on Instagram.
Speaker 1 (16:13):
You tag on Instagram, David. Also, look at you, Look
at you accomplished today. You got it. Thank you so much.
Hold on one second. Yeah, what other organizations should we Yeah,
old radio hosts, current that's you're good. Hey, your typical
day is waking up, working out and then sitting on couches,
(16:37):
taking a co sponsors to lunch, and then putting a
radio host in dry dock like Danielle. Yeah, I mean,
do you.
Speaker 3 (16:46):
Love what you do? I do love what I do
because I love the people that I work with. We
have an amazing team here at Norwegian Cruise Line. I
know it sounds a little bit like a commercial.
Speaker 4 (16:56):
It's not.
Speaker 3 (16:57):
If you wake up excited to come to work mostly
or often because you know you have the best team.
And I know that I have the best team in
the industry.
Speaker 1 (17:07):
And there you go. People love to send us text
every day saying they love listening because they hear their
family every day. And that's why we we we gravitate
toward everyone in Norwegian because it is a family. People
are driving to work right now, go into a job
where they're like crud, I have to go into that
place again. You know what, you owe it to yourself
if you can, if you can find your path, find
a family you can work with, and go do it
(17:28):
because it changes your life. Forever and so you're hearing
proof right now. And David, thank you for coming on today.
Speaker 4 (17:34):
Thank you always a pleasure to be here. Please don't
steal everything.
Speaker 1 (17:40):
We're just stole two cruises. I think that's how Yeah,
David Area, the president of NCL. We're back after this
Today's Daily Highlight from Elvis Duran in the Morning Show. Okay,
I agree. We've been talking about the NCL Innovation Lounge
all morning, and we've given you like bits and pieces
of things that we've witnessed. But keep in mind, you know,
this place is a top secret, locked down facility, and
they're not showing us most of the stuff that is
probably the coolest stuff. But so we decided to invite
(00:21):
the president of Norwegian Cruise Line, David Harrari here. He's
stretching now, getting he's stretching because.
Speaker 2 (00:27):
He knows you're gonna come at him with fifty cruises.
Speaker 1 (00:29):
You're gonna know, not no one, not Danielle. Oh sorry
that Hi David.
Speaker 3 (00:36):
I appreciate Danielle you coming to my defense this early
in the process.
Speaker 4 (00:40):
Thank you very much.
Speaker 1 (00:42):
Well, the morning, the morning is young.
Speaker 4 (00:44):
It is a lot of time left, a lot of time.
Speaker 1 (00:46):
Okay. So, uh, the innovation lounge where we're sitting right now,
I can see bits and pieces of like like there's
couches over there that are being tested. Yes, they hire
little kindergarten kids to jump on them all day. Yeah,
how do you get that job?
Speaker 3 (01:02):
You're actually that's your interview, our interview to get you
to jump up down the couches.
Speaker 4 (01:07):
That's immediately after this.
Speaker 1 (01:11):
Gone deeple jump. But the Innovation Lounge is about many things.
Describe everyone what it's all about, what it truly means
to you as the president, you.
Speaker 4 (01:19):
Know, it's amazing.
Speaker 3 (01:21):
One of the things I love about Norwegian Cruise Line
is innovation is in our DNA. We were the founders
of freestyle cruising. We're the first ones to have a
private island. But what does innovation mean. It doesn't just
mean bringing on the latest tech like we have in
our Galaxy pavilions, or bringing on new crazy and unique
experiences on the top of the ship like our racetrack
(01:42):
or are soon to be a slide coaster, our Awkles
slide coaster. It's about finding ways to do a little
bit more for our guests every chance we get, whether
it's our new eateries, whether it's the way we talk
to the guests, whether it's the way we make up
the room. The idea of being innovative, that's part of
our DNA. Throughout the organization. Everyone understands it, everyone aspires
(02:05):
to do that. It's a great opportunity for us to
give our guests more every chance we get.
Speaker 1 (02:10):
So we you know, we're laughing about couches, but it
is true. There's a room full of couches and it
looks like a showroom, were a showroom at a furniture store,
and there's this one couch. Can we talk about the
top secret couch?
Speaker 4 (02:23):
You know that's one of the risks of bringing you guys.
Speaker 1 (02:25):
Into I gave you the option. You could say, no,
right now, there's a top secret couch. We'll leave it
at that way to you. When they already tweeted it,
should I delete that?
Speaker 2 (02:35):
He can say how important it is that they've tried
a certain amount before they find the perfect one, can't they.
Speaker 3 (02:43):
That's why the only top secret stuff we left out
were the couches.
Speaker 4 (02:48):
The low risk stuff that you guys would would talk about.
Speaker 3 (02:51):
Look, it's little things like finding better accommodations for our guest.
We have a couch. It's a magical couch. It's a
top secret caut that we can convert into a bunk bed.
Speaker 1 (03:02):
I've never heard even call the couch magical. Okay, So,
just from a civilian point of view, I was looking
at this. It's a beautiful couch right, and David is
like watch this. I'm like, oh, I stand back. We
don't know what's going to happen with this couch. He
takes a few cushions off, it turns into this posh
bunk bed. I mean, this is like some little cheap
(03:24):
kids bunk bed. It's a bunk bed for adults or
kids whatever. So you could turn a stateroom into a
three person stateroom.
Speaker 4 (03:31):
Or even a four person stateroom.
Speaker 1 (03:33):
You can make it comfortable for absolutely, and they're all together,
and it gives people more options when they're booking their
crews experience.
Speaker 3 (03:40):
Absolutely, And of course part of the testing is it
has to be safe because of the safety of our
guests and our crews are number one priority. But it
also has to be lightweight, it has to be aesthetically pleasing,
so we joke about it. But the idea of having
a testing room full of couches where many people within
the organization, not just me, not just just uh, some
(04:01):
of the other folks Christian or Michael, anybody else has
been on the show. It's important for us as an
organization to take the best thinking of everyone in the room.
Everybody gets a voice it's not just one or two
people who run this company. We are all proud members
of the NCL family. And that's why something as simple
as a couch really does enhance the guest experiences.
Speaker 2 (04:21):
How many did you try out?
Speaker 4 (04:23):
There was a dozen different couches. Have a question, yes, sir,
Now do you need somebody to sleep on that top
bunk to test to make sure that the structure is
good and it's you know, safe. I don't know if
you're paying attention. That's what Gandi.
Speaker 1 (04:35):
She's gonna jump on out. Hold on, You're you're testing
a bunk, But I'm not sleeping on the bottom bunk
till this thing is testing. And by the way, and
by the way, there are all these stools were sitting on.
We we tested all the stools out, David, and we
brought our least favorite and that's the one you're sitting.
Speaker 4 (04:51):
I feel like I'm in the Dunce chair just waiting this.
Speaker 2 (04:56):
It has a handle. You see this handle.
Speaker 1 (04:58):
These are the floor samples. But this one's going to
go back. This one's a rejeck. But you got to read.
That's something about innovation. Sometimes you got to move past
a bad stool to.
Speaker 4 (05:07):
Move to a good one Elvis.
Speaker 3 (05:08):
This actually is a stool that we found another cruise
line was using and we just wanted to see how
bad it.
Speaker 4 (05:12):
Was, So that's why it's here right now. This is
definitely quality.
Speaker 1 (05:17):
They just sold us another use catalyze. What I have
a question about the process.
Speaker 3 (05:22):
So from start to finish with something like that couch
that you guys are customizing, how long does that take?
Speaker 4 (05:26):
Oh god, it's a great question.
Speaker 3 (05:27):
It takes longer than you would think because when you
have a couch, you have to go out and do
an RFP. You have to meet with the manufacturers. You
have specific designs, they gave you their first version, you
have a few of them come in, and then you
go through multiple rounds. You have a lot of different
folks involved in the testing. As I was saying, that
will take months.
Speaker 2 (05:45):
Have you ever tested something out and you really wanted
it and you went back to the manufacturer and told
him how many you needed and they were like, uh,
we're not sure we can do that.
Speaker 4 (05:55):
You know, it's funny.
Speaker 3 (05:56):
We try to only work with folks who understand that
Norwegian Cruise Line we got nineteen ships, y'all. We carry
two and a half million people a year. They know
that we're not you know, we're not a small bed
and breakfast, So we try to we try to weed
that out early on in the process.
Speaker 1 (06:11):
Keep something in mind. And I want to talk about
the typical day, your typical day, because it's unlike any
executive typical day in the world. Probably, but as we speak,
as we do the show, they have at least fifty
thousand people on ships around the world right this very minute. Wow,
fifty thousand people. And you know there's gonna be there's
gonna be things to do to help people find their
(06:32):
way on these ships. Or maybe there's there's just one
customer on a ship on the opposite side of the
globe that needs special attention, and you've got to make
sure you have the people working for you that's going
to take care of that. That's a lot of responsibility.
Speaker 3 (06:44):
Yeah, the people who acquire the most high maintenance or
I think are all in this.
Speaker 4 (06:47):
Room right now.
Speaker 2 (06:49):
Don't look around.
Speaker 1 (06:50):
And the problem is.
Speaker 3 (06:52):
We have an amazing team. When we talk about our team,
it's a combination of our short side and our crew.
Our crew is our secret weapon. Our crew are what
people interact or who are people interact with they who
they are, who people remember. Man, We're just people in
an office coming up with spreadsheets and PowerPoint presentations. Our
(07:12):
crew are absolutely our secret weapon. They are what really
drives the success that we haven't no Aegian cruise.
Speaker 1 (07:17):
We were talking earlier about how you know, we really
basically came on board with Bliss as we became the
godparents of Bliss. And you know now since Bliss, you've
you've launched so many more beautiful ships and more to come,
including Aqua in less than a year. The thing is is,
while all these new ships are doing their thing, the
attention is also, I believe, on the older ships as well,
(07:40):
because you have to bring them all up to speed
to match up and be parallel with everything else.
Speaker 3 (07:45):
It's new, right, That's a great point a priority for us.
You've got to take care of your stuff. I have
three kids, my kids. No, you've got to take care
of your iPads. You got to take care of your
baseball gloves. If you don't provide maintenance for the stuff
that you have, do you don't take care of what
you have, it's not going to work when you want
it to work. And it is amazing O. Our ship
Operations team. They are constantly maintaining our ships on a
(08:09):
daily basis, and every two to four years, depending on
the edge of the ship, ships go into dry dock.
Dry dock is where you have a very thorough technical process.
You also update a lot of your hotel operations, whether
it's replacing carpets, updating signage, bringing on new food concepts.
Speaker 4 (08:25):
Our ships are constantly.
Speaker 3 (08:27):
Being taken care of by the best crew and the
best short side team in the industry. The idea of
having a beautiful asset and these ships are amazing, whether
they're two years old or ten years old. We don't
know who's getting on the ship tomorrow. It could be
the first time or it could be the fortieth time
you get on the ship. We want to make sure
that we give you more than what's expected, and we
(08:49):
put our best foot forward every opportunity we can.
Speaker 1 (08:51):
At now Region Daniel turned fifty years old, it's time
for dry dock.
Speaker 2 (08:54):
It's I do have a couple of things that could
be tweaked.
Speaker 1 (08:59):
Okay, could you help me out dry docking each other? Hey,
so I have a couple of phone calls. You know,
people like to call David Line eighteen right up the street, Hollywood, Florida,
finishing her first year as a fourth grade teacher. Hello, Luna,
welcome to the How are you feeling.
Speaker 5 (09:19):
I am feeling very nervous.
Speaker 1 (09:23):
You're feeling high? Well, of course tomorrow's part of four twenty. Well, jeez,
we're all getting ready. So, Luna, you're a little anxious.
Why are you a little anxious right now?
Speaker 6 (09:33):
Because I'm talking to you me?
Speaker 1 (09:36):
Really? Do you listen every day?
Speaker 5 (09:40):
Yes?
Speaker 1 (09:41):
Now you know that. You know that we we have NCL,
and we talk about NCL on our show all the time, right,
and so that's why we're down in Florida today to
be at the innovation noun. Have you ever been on
a Norwegian Cruise Line cruise?
Speaker 5 (09:54):
I have not.
Speaker 1 (09:55):
Oh, well, there was a time I'd never been here.
There was a time I didn't even want to go
on a cruise.
Speaker 5 (10:01):
No, really, I heard all about it when you were
talking about it.
Speaker 4 (10:04):
You're right.
Speaker 1 (10:05):
I was like, I don't want to go on a cruise.
So I went on a cruise, and now I'm going
to take to the cruises. And there are so many
people listening right now that are like, I don't know cruises.
I don't know once we get you on one, it
changes everything.
Speaker 5 (10:17):
But you you're gonna have to get me off of it,
so I have security on deck to get me off.
Speaker 1 (10:23):
Well, i'll tell you what. We don't have a cruise
to give you yet, but I want you to just
hold on. We want to Can we connect people with
this phone system at times? Because this phone system needs
to go into dry dog? Okay, garant? Can we connect
line eighteen with line nineteen. Sean from way up in Connecticut?
Hello Sean. Hello, So Sean is an elevator mechanic who
(10:45):
got stuck in an elevator last week. That never happens
on Norwegian Cruise line. Maybe there's a career.
Speaker 4 (10:52):
For you in Norwegian.
Speaker 1 (10:53):
No, but so to be as cute Sean, Why do
you think you deserve a cruise?
Speaker 6 (10:59):
Well? Being an elevator mechanic, working, getting up every day.
It's just one of those days where you know you
have weeks. Last week, like you said, I got stuck,
actually got stuck again this morning on another elevator. I
just I need I need some wind in my beard.
I would say hair, but I don't have any, So beard,
it's gonna be fine. I'm gonna get out of here.
Speaker 1 (11:22):
Okay, you need to get out of here now, Luna.
Why do you deserve a cruise? On Norwegian? Luna? They're
getting Luna back on the phone.
Speaker 4 (11:29):
Oh did the same?
Speaker 1 (11:31):
Did that thing?
Speaker 4 (11:33):
That thing?
Speaker 1 (11:34):
Sean? Is there something else we need to know about
you and your past?
Speaker 6 (11:38):
Well? So I am a veteran. I actually three nine
to eleven. I was in the service during nine to
eleven and since then, I've gotten married. I'm approaching my
twenty year anniversary in about a year and a half
to two years. I'm my my eighteen year anniversaries in
two months. Wow, and we two teenagers. I just I
(12:02):
want to get out of town. I got to get
out of town.
Speaker 1 (12:06):
So David, David has several soft spots. In one of
them is the fact that, well, you're a veteran.
Speaker 3 (12:16):
Yeah, you got me, man, Listen, you always do. You
bully me into stuff? Hey, Sean, how are you doing?
Which branch were you in?
Speaker 1 (12:23):
Sir?
Speaker 4 (12:25):
I was in the Air Force outstanding and when did
you get out?
Speaker 6 (12:29):
I got out in two thousand and seven.
Speaker 3 (12:31):
Okay, so you know that Norwegian and this wasn't staged,
has a military appreciation program that we're very proud of
it was designed for veterans by veterans, the small group
of us here at NCL that had previously served. We
wanted to do something that really outlined and highlighted how
we feel about veterans because as a public company, you
(12:53):
only get a couple opportunities to find your character, to
find what you stand for, and appreciation for our military
is clearly one of those points. So all right, man,
you're getting a free cruise. Yeah, I know I was
gonna go keep going, but just get a free cruise.
Wind in your beard on the way.
Speaker 1 (13:12):
Yeah, and Sean, I.
Speaker 3 (13:14):
Heard you have an awesome hairstyle. You have the same
hairstyle I have that that played a role in it too, sir. Congratulations,
there you go, and thank you for listening.
Speaker 1 (13:23):
Sean. It's an honor to have you listening every single day.
And enjoy your cruise and make sure you get in
touch with this when you get back, because we want
to hear about your experience.
Speaker 6 (13:31):
Okay, oh, one hundred percent. I will absolutely call all right.
Speaker 1 (13:34):
Now, hold on, Sean, let's go back.
Speaker 6 (13:36):
To Luna so much.
Speaker 1 (13:38):
Hold on cruise, well, hold on now, Yes, you're right,
you only have one cruise let's find out about Luna now.
Luna is finishing up her first year as a fourth
grade teacher AID and even though not a veteran that
I know of, she is in combat every day as
a fourth grade teacher. Yeah, she needs a break absolutely, Luna, Uh,
(13:58):
you know you were You need to get away, and
you have a summer on the way, you have another
summer next year. I'm assuming that a cruise is exactly
what you need in your life.
Speaker 5 (14:07):
I have not been on a cruise in over a year,
and I need to. I haven't been able to go out,
like outside of Florida in a long time because I
just got my master's for teaching in December, so I've
(14:28):
just been back to back working and I do put
a lot of effort in what I teach. It's all
my breaks. I'm usually during the spring break, I was
here twice, like two days of that week, so I
can get work done and get everything ready. So when
we came back from break, it's just difficult for me
to pull away.
Speaker 6 (14:47):
Right.
Speaker 1 (14:47):
It's a lot of work being a teacher, especially. I
mean they I'll.
Speaker 5 (14:50):
Give you credit, they do off subjects.
Speaker 1 (14:52):
Why they way way way way over pay teachers we
all know that. Oh yeah, yeah, well we only had
one cruise.
Speaker 6 (15:00):
David, got a couple of pockets over there.
Speaker 1 (15:07):
It's been nice meeting you, Luna.
Speaker 3 (15:08):
So, Luna, you're a fourth grade teacher. My beautiful wife,
Patty was a second grade teacher. And coincidentally, again that stage,
we have a.
Speaker 4 (15:20):
Can we break some news here?
Speaker 1 (15:21):
Yeah?
Speaker 4 (15:21):
Sure, we're gonna be rolling.
Speaker 3 (15:23):
Out a pretty awesome teacher appreciation program.
Speaker 1 (15:27):
That's how you were having.
Speaker 3 (15:31):
So so so, Luna, about that teacher appreciation program. When
you get back from your free cruise, you can tell
all the other teachers about the teacher appreciation program.
Speaker 4 (15:45):
How many other people are you gonna call it?
Speaker 1 (15:50):
I'm on Instagram, I got all day, Luna. Congratulations again
with you as well as Sean. It's an honor to
have you listening every day and on the front lines
out there teaching our future leaders. And thank you for listening.
You enjoy your cruise, and when you get back, we
need to hear a full report.
Speaker 5 (16:07):
You promise, yes, absolutely, I'm tagging all of you on Instagram.
Speaker 1 (16:13):
You tag on Instagram, David. Also, look at you, Look
at you accomplished today. You got it. Thank you so much.
Hold on one second. Yeah, what other organizations should we Yeah,
old radio hosts, current that's you're good. Hey, your typical
day is waking up, working out and then sitting on couches,
(16:37):
taking a co sponsors to lunch, and then putting a
radio host in dry dock like Danielle. Yeah, I mean,
do you.
Speaker 3 (16:46):
Love what you do? I do love what I do
because I love the people that I work with. We
have an amazing team here at Norwegian Cruise Line. I
know it sounds a little bit like a commercial.
Speaker 4 (16:56):
It's not.
Speaker 3 (16:57):
If you wake up excited to come to work mostly
or often because you know you have the best team.
And I know that I have the best team in
the industry.
Speaker 1 (17:07):
And there you go. People love to send us text
every day saying they love listening because they hear their
family every day. And that's why we we we gravitate
toward everyone in Norwegian because it is a family. People
are driving to work right now, go into a job
where they're like crud, I have to go into that
place again. You know what, you owe it to yourself
if you can, if you can find your path, find
a family you can work with, and go do it
(17:28):
because it changes your life. Forever and so you're hearing
proof right now. And David, thank you for coming on today.
Speaker 4 (17:34):
Thank you always a pleasure to be here. Please don't
steal everything.
Speaker 1 (17:40):
We're just stole two cruises. I think that's how Yeah,
David Area, the president of NCL. We're back after this
Popular Podcasts
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.