MBNA Monument Matters

Dr. Tanya Marsh joins Monument Matters to unpack what consumer research really reveals about cremation, burial and emerging options like green burial and human composting. The data challenges assumptions and highlights a key opportunity: education, flexibility and creative memorialization may matter more than industry narratives suggest.

Chapters

• (00:00:05) - Monument Matter...

In Season 2, Episode 2 of Monument Matters, Ross Oglesby of Keystone Memorials and Dan Weeres of Coldspring discuss how CNC technology is reshaping the monument industry. They share real-world experiences—from early machine failures to five-axis sculpture work—and explain how digital modeling improves accuracy, safety and customer expectations. While CNC machines excel at stock removal a...

Are memorialists artists or tradespeople—or both? In this Monument Matters episode, Danielle Lehman and Steve “Kaz” Kaczmarski explore how design fundamentals, mentorship, and evolving tools shape meaningful memorials. The conversation highlights craftsmanship, lifelong learning, and the responsibility of creating lasting public art.

Chapters

• (00:00:05) - Monument Matters
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In this episode of Monument Matters, we explore how MBNA members can take control of credit card processing costs without changing providers or disrupting daily operations. Host Mike Johns is joined by Merchant Advocate’s Howard Goldstein and MBNA member Ryan Worthington, who shares her firsthand experience using the service. The conversation breaks down why processing statements are so ...

In this episode of Monument Matters, host Mike Johns, Jr., CM, AICA, is joined by Michael S. George and Sarah Scott of AMJ Insurance to discuss the real-world risks monument builders face—and how the right insurance coverage can protect both businesses and employees.

The episode introduces MBNA’s new affinity partnership with AMJ Insurance that provides members with exclusive access to ...

In this episode of Monument Matters, host Mike Johns speaks with military researcher Bill Beigel, founder of World War II Research, Inc., about how monument builders can ensure accuracy and depth in veterans memorials. Beigel shares how professional research can uncover forgotten heroes, correct misspelled names, and add meaningful personal stories to each engraved name. The conversation...

In this episode of Monument Matters, host Mike Johns speaks with Mark Harrison, president of Certified Safety Training (CST), about the real-world safety risks inside monument shops and how OSHA compliance goes far beyond checking boxes. From silica exposure and air-quality testing to lifting hazards, respirator programs, and recordkeeping, Mark breaks down what every monument builder ne...

In this episode of Monument Matters, host Mike Johns talks with Mike Lannen, digital strategist and founder of Eternity, about how artificial intelligence is reshaping monument businesses. From sales and marketing to customer service and design, AI can streamline repetitive tasks and free up time for what matters most—serving families. Lannen shares practical, affordable ways small shops...

In this episode of Monument Matters, host Mike Johns welcomes grief expert Dr. Jason Troyer to explore the cultural shifts reshaping memorialization. Troyer shares his concept of the “Four Horsemen of the Cemetery Apocalypse” — mobility, death denial, loss of religious ritual, and rising cremation — and how these trends impact monument builders. Together, they discuss ways to rebuild tru...

This episode of Monument Matters offers monument builders a behind-the-scenes look at the creation of the Ohio Veterans Memorial Park. Beyond its role as a place of remembrance, the park provides powerful lessons in vision, community collaboration, and the lasting impact of memorialization. Listeners will gain insight into how large-scale memorial projects overcome challenges, engage loc...

In this episode of Monument Matters, host Mike Johns speaks with Brad Myers and Cristine Bouwkamp about MBNA’s updated PR Toolkit—an essential resource for helping monument builders connect with their communities. This guide goes beyond marketing tips, offering strategies for meaningful engagement, reputation management, crisis communication, and using technology to reach today’s familie...

In this episode of Monument Matters, Mike Johns talks with attorneys Jacqueline Flint and Kevin Tharp about copyright and trademark issues in monument design. They explain how to protect original creations, avoid infringement, and navigate legal claims, offering practical tips for monument builders to safeguard their work and support grieving families.

Chapters

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In this episode of Monument Matters, host Mike Johns speaks with Ryan Worthington, CM, AICA, and attorney William Stalter about the MBNA Advocacy Council. They discuss common challenges monument builders face with cemeteries, landmark legal cases that shape the industry, and how advocacy helps protect families’ rights to memorialization choices

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