RETHINK RETAIL
RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.
Episodes
April 29, 2025 • 18 mins
Host: Natalie Berg, Retail Analyst & Founder, NBK Retail (Top Retail Expert)
Guests:
Darrell Maton, Senior Director of Retail Services Solutions at Diebold Nixdorf
Alan Burt, Senior Manager | Retail Technology Lead at RBR Data Services
Join Darrell and Alan as they discuss the impact of staff empowerment on retail success. From IT self-service to improving store efficiency, this episode uncovers how the Shift Left approach is re...
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April 25, 2025 • 12 mins
In our latest episode, we catch up with Lena Moriarty live from eTail Palm Springs to uncover what’s in store for this year’s event and beyond.
From launching a new brand identity—Power Your Growth—to debuting their first-ever AI Summit, Lena shares how eTail is moving from just conversation to implementation.
Next stop? eTail London 🇬🇧 — and the conversation’s just getting started.
🎧 Listen in to hear how eTail is shaping th...
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April 23, 2025 • 13 mins
In this RETHINK Retail episode, host Aliyah Flowers sits down with Madison Lee, CEO of Nēmah, to explore how this fast-growing perinatal skincare brand is redefining beauty, trust, and community for modern mothers.
🔹 Key Topics & Timestamps
[00:52] The meaning behind “Nēmah” and its deeply personal origin
[01:47] Building a brand for one of life’s most emotional journeys
[03:35] The power of minimalist packaging and clean-girl ae...
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April 21, 2025 • 15 mins
In this RETHINK Retail episode, host Shannon Flanagan chats with Kristen Elmer, VP of D2C Sales at Bark, about how the brand behind BarkBox uses data, personalization, and lifestyle-driven merchandising to keep tails wagging.
🔹 Key Topics & Timestamps
[01:00] Kristen’s 7-year journey at Bark
[03:00] Shopify migration: Enhancing customer experience
[06:00] Personalization through data: breed, toy preferences, allergies
[08:00] Coh...
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April 17, 2025 • 17 mins
In this RETHINK Retail episode, Kait Stevens speaks with Ashley Newman, Director of Marketing & Communications at Zippy Paws, about how the brand has navigated its rebrand, fostered a deep connection with customers, and created meaningful in-person experiences that drive loyalty.
⏱ Timestamps:
[00:00] Introduction to RETHINK Retail
[02:10] Meet Ashley Newman, Director of Marketing & Communications at Zippy Paws
[05:30] How Zippy P...
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April 15, 2025 • 30 mins
AI is no longer a “nice to have” — it’s a business imperative. In this episode of the RETHINK Retail Podcast, we’re joined by PwC’s Alison Furman and Remzi Ural to explore how AI is transforming customer experience, operations, and revenue growth in retail. From strategy shifts to scaling adoption, learn what retailers need to succeed in 2025 and beyond.
🎙️ Hosted by Carol Spieckerman, President, Spieckerman Retail
👥 Guests: Ali...
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April 15, 2025 • 18 mins
In this Global Retail Leaders episode, Fritz Finlay chats with Andrei Rebrov, CEO of Scentbird, about how the fragrance subscription service is making it easier to try new scents while building an omnichannel brand.
⏱ Timestamps:
[00:00] Introduction to RETHINK Retail
[01:25] Meet Andre at Sandberg, CEO of Scentbird
[04:15] The beginnings of Scentbird and its fragrance subscription model
[08:30] How Scentbird makes fragrance d...
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April 14, 2025 • 32 mins
A RETHINK Retail episode in collaboration with Cognizant
Retailers face increasing pressure from labor shortages, supply chain complexity, and evolving customer expectations. So what’s the key to staying competitive? Smarter operations.
In this episode, we team up with Cognizant to explore how operational transformation drives bottom-line success. Experts Scott TumSuden and Karthik Chandrasekar (Cognizant) and retail consultant I...
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April 11, 2025 • 22 mins
In this episode of the RETHINK Retail podcast, host Richard Kestenbaum, Partner at Triangle Capital and Forbes contributor, sits down with Alicia Littleton, Director of E-commerce at Gerber Children’s Wear, to explore how technology, AI, and personalization are transforming the retail experience—especially for today’s digital-native parents.
⏱ Timestamps:
[00:00] Introduction: Meet Richard and Alicia
[03:30] Social algorithms, dat...
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April 9, 2025 • 30 mins
Only 5% of specialty retailers are leading in unified commerce. In this special podcast episode, Manhattan Associates, in partnership with Google Cloud and research firm Incisiv, breaks down the just-launched 2025 Unified Commerce Benchmark for Specialty Retail.
🔍 What’s inside:
- Insights from 220 top retailers across shopping, checkout, fulfillment, and service
- The 4 critical battlegrounds shaping customer experience
- What ...
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April 1, 2025 • 19 mins
🎧 Therapy: Retail @SHOPTALK 2025 | Powered by Retail Cloud Alliance
In this episode, we bring you exclusive insights from SHOPTALK 2025 with retail industry leaders:
✅ Melissa Minkow, Global Director of Retail Strategy at CI&T
✅ Linda Johansen, Founder/CEO at International Retail Group
✅ Hitha Herzog, Chief Retail Analyst at H Squared Research
✅ Joshua Rockoff, Senior Executive at Anbaxis LLC
Explore the emerging retail trends ...
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March 11, 2025 • 34 mins
Retailers face mounting challenges—from rising labor costs to evolving customer expectations. In this episode of Retail Tech Tips, we explore how AI, cloud computing, and data integration are transforming in-store experiences.
Featuring industry leaders:
- Roy Horgan, Group SEVP Strategy, Marketing & Communications at VusionGroup
-Zach Whigham, Associate Director, Retail and Consumer Products at Kyndryl
-Trevor Sumner Top Retail ...
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March 10, 2025 • 14 mins
Can AI revolutionize retail? C&A Brazil and Sam’s Club share their strategies.
In this Global Retail Leaders episode, Top Retail Expert Alberto Serrentino chats with Paulo Correa, CEO of C&A Brazil, and Todd Gardner, Chief Product Officer at Sam’s Club, about how AI is transforming business efficiency, customer experience, and decision-making in retail.
🔹 Key Topics & Timestamps:
[00:00] Introduction to RETHINK Retail
[01:15] M...
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March 5, 2025 • 8 mins
How can retailers embrace sustainability and drive social impact at scale?
In this episode of RETHINK Retail, host Lisa Amlani sits down with Bev Kobe, President & CEO of Goodwill Industries, to discuss how Goodwill is redefining retail through the circular economy, resale innovation, and social enterprise.
Goodwill is more than just a thrift store-it’s a leader in sustainability and job creation, diverting billions of pounds fro...
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March 5, 2025 • 17 mins
How do you scale a retail brand without losing the personal touch?
On this episode of RETHINK Retail, we chat with Karrie Helm, Director of Stores at Evereve, about how the brand scaled from a boutique experience to over 100 stores nationwide while keeping its values-driven, customer-first approach intact.
🔹 The secret to Evereve’s loyal customer base
🔹 How stylists create real connections with shoppers
🔹 The role of subscript...
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March 4, 2025 • 15 mins
Can a fashion brand grow without paid marketing? Lager 157 proves it’s possible.
In this Global Retail Leaders episode, Top Retail Expert Alexis chats with Hannah, Chairperson of Lager 157, about how the Swedish brand is scaling across the Nordics and beyond with slow fashion, zero waste, and an authentic approach to retail.
🔹 Key Topics & Timestamps:
[00:00] Welcome to RETHINK Retail – A Global Retail Leaders Episode
[01:10] H...
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March 2, 2025 • 21 mins
Can sustainability drive profitability and long-term growth? Norrøna proves that it can.
In this Global Retail Leaders episode, Top Retail Expert Sharon Yourell Lawlor speaks with Bård Klamme, Retail Director at Norrøna, about how the premium outdoor brand has built a 100-year legacy through circular fashion, transparency, and a commitment to full-price retail.
💡 Key Takeaways:
✔️ How Norrøna built a global brand without discoun...
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February 27, 2025 • 11 mins
In this episode of Rethink Retail, host Shannon Flanagan sits down with Jean-Didier Allongue, Senior Director of Global Store Design at Harry’s, to explore how the brand has scaled across 56,000+ retail locations while staying true to its identity.
From disrupting the men’s grooming industry to creating seamless in-store experiences at Target, Walmart, Tesco, and Boots, Jean-Didier shares how Harry’s navigates the challenges of re...
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February 24, 2025 • 18 mins
The future of retail is unfolding before our eyes, and AI is at the heart of it all. In this episode of the AIR Leaders Podcast, a production of RETHINK Retail, our host Matthew Adam Smith sits down with Barry McGough, a Top AI Leader & Global Retail Leader, to discuss the game-changing technologies reshaping commerce.
🎙️ Topics covered:
✅ How AI is driving the next wave of retail innovation
✅ The evolution of edge computing and ...
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February 17, 2025 • 23 mins
Retailers operating at scale—especially in high-traffic environments like airports—face a unique challenge: how do you balance speed, convenience, and operational resilience while delivering a seamless customer experience?
In this episode of the RETHINK Retail Podcast, Michael Klein (Top Retail Expert) speaks with Khurram Noor, VP of Customer Facing Systems at Avolta, and Bernd Kraus, VP of Retail Software Solutions at Diebold Nix...
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