RETHINK RETAIL

RETHINK RETAIL

RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.

Episodes

Balancing Heritage and Digital Transformation

September 23, 2025 • 12 mins
How does a 200-year-old porcelain icon stay relevant in the digital age? Alex Baker interviews, Vista Alegre’s Chief Digital Officer, Carla Graça, shares how the brand is blending rich heritage with bold digital transformation by: - Building a strong digital presence and expanding globally - Driving innovation in factories and design while preserving craftsmanship - Using technology to empower people, not replace them - Creating s...
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Disruption-Proof Retail: Building Resilience Before the Storm

September 22, 2025 • 34 mins
Extreme weather and unexpected disruptions can hit retailers hard, from spoilage and theft to costly downtime. In this episode of the RETHINK Retail Podcast, host Andrew Smith (Top Retail Expert & Co-Founder, ThinkUncommon) sits down with Jeff Kenniston (Sr. Manager of Solutions Engineering, T-Mobile) to explore how retailers can prepare before disaster strikes. 💡 What you’ll learn: - Why preparedness is a strategic must-have - ...
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Building Loyalty Through Flavor and Innovation

September 18, 2025 • 24 mins
Skinny Mixes isn’t just about syrups, it’s about creating everyday moments that are simply sweeter. Melissa Minkow sits down with Tim Snyder, CEO of Skinny Mixes, to explore how the brand grew from a cult favorite into a social-forward powerhouse with over 100 flavors and a community of raving fans. Highlights include: - Why listening is Skinny Mixes’ secret sauce for loyalty and engagement - How fans drive recipe sharing, produc...
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AI in Action: Expert Views on the Future of Retail and CPG

September 15, 2025 • 53 mins
How are leading retailers and brands using AI to transform shopping? Nordstrom’s Brad Tucker, Mars’ Shashank Kadetotad, and HCLTech’s Debraj Bhattacharya join Rethink Retail to explore: - Smarter personalization and recommendations - Greater operational efficiency - Faster product innovation - AI’s role in sustainability and customer loyalty From generative to agentic AI, discover how companies are turning data into insight and c...
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Transparency, Bold Storytelling & Gen Z Leadership

September 15, 2025 • 52 mins
Global Healing calls itself the “Rolls Royce of supplements”, and for good reason. With 28 years in the industry, the brand leads with transparency, quality, and an unapologetically bold voice. In this episode, David Polinchock sits down with Kendall McMullen to explore: - Why manufacturing transparency and supply chain control set Global Healing apart - How storytelling, authenticity, and “brand humanification” drive trust with ...
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Inside Grocery Shop 2025 with Rocquan Lucas

September 10, 2025 • 30 mins
In this episode, host Matt Muller, Principal Consultant at Rethink Retail and author of The Mindful Innovator, welcomes Rocquan Lucas, VP of Content at GroceryShop, to talk about the flagship event shaping the future of grocery and CPG. Key Insights: - How GroceryShop has grown since its 2018 debut into a global stage for grocery and CPG innovation - The rise of agentic AI and its real-world applications - Balancing efficiency wit...
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Shoptalk Fall 2025: Blending Magic and Science in Retail

September 4, 2025 • 13 mins
What happens when you mix the science of data with the art of human connection? That’s the theme behind Shoptalk Fall 2025, Retail Alchemy. In this episode of the RETHINK Retail podcast, HG O’Connell joins host Sharon Gai to share how ShopTalk Fall is creating an intimate, experimental space for retail leaders. Highlights include: - Why Shoptalk Fall is designed as a “lab” for testing new formats and ideas - This year’s theme of ...
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Digital transformation is reshaping quick-service restaurants

August 19, 2025 • 18 mins
Hosted by Nino Horttrich, and with the collaboration of Matt Redwood of Diebold Nixdorf, we explore how Tillster is solving some of the biggest challenges in QSR. From tackling operational challenges to improving speed, personalization, and consistency, this conversation explores how strategic partnerships can transform the customer journey and future-proof restaurant operations. 🎧 Listen now to learn: - How QSR brands can unify...
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Retail Therapy: Retail’s 2025 Mid-Year Reality Check

August 15, 2025 • 37 mins
We’re halfway through 2025, and retail is riding a wild mix of breakthroughs, challenges, and shifting shopper habits. In this special mid-year episode, host Andrew Smith (ThinkUncommon) is joined by top retail experts Neil Saunders (GlobalData Retail), Jerry Sheldon (IHL Services), and Sucharita Kodali (Forrester Research) to unpack: The biggest retail stories and consumer shifts so far Which tech is delivering real impact (and...
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Targeting Geospatial Data's Role in the Store of Tomorrow

August 7, 2025 • 37 mins
In this new episode of Retailer Tech Tips, we explore how geospatial data is redefining store planning, logistics, and customer experience in real time. 🧠 Learn how top retail experts use foot traffic, heat maps, and location intelligence to: - Pick smarter store locations - Personalize local offers - Streamline inventory - And design stores that actually work Featuring: - Michael Klein (RCA Advisory Council Member) - Jake Osbor...
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The $800B Opportunity Reshaping Retail Sustainability

August 4, 2025 • 17 mins
In this episode of Rethink Retail, host Marie Driscoll sits down with Amrita Bhasin, CEO at Sotira, a leading voice in reverse logistics, to explore how AI, overstock management, and sustainability are transforming the future of retail. Reverse logistics is now an $800 billion global industry, yet remains one of the most under-discussed pillars of modern commerce. With e-commerce return rates as high as 50%, and growing concerns ...
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Redefining Trust in Online Jewelry Retail

August 1, 2025 • 13 mins
Redefining Trust in Online Jewelry Retail by
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Marcella’s Mission to Disrupt Fashion

July 30, 2025 • 10 mins
Nick Harbaugh talks with Shira Libhaber of Marcella, one of America’s fastest-growing fashion brands. Shira dives into how the company combines timeless design, global expansion, and next-gen tech to create a scalable yet purpose-driven model. 📍 Timestamps: (0:30) Shira joins live from ShopTalk Europe (1:02) Marcella’s backstory: from Etsy to high-growth brand (2:02) Tackling innovation as retail lead (4:06) Expanding to Europe:...
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Loss Prevention in Retail Supported by AI

July 29, 2025 • 26 mins
Rethink Retail brings together two powerhouses shaping the future of commerce: 🔹 Matt Redwood, VP Retail Technology Solutions at Diebold Nixdorf 🔹 John Harmon, Managing Director, Technology Research at Coresight Research They explore: - Why the point-of-sale (POS) is becoming the retail OS - How AI and automation are driving measurable ROI - What Gen Z expects from the in-store experience - Why a modular tech approach is key to...
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Ready-to-Eat: Data-Driven Growth at WeCook

July 28, 2025 • 20 mins
Renee Hartmann chats with Jean-Sébastien Crevier, VP of Sales and Marketing at WeCook, live from Shoptalk Europe in Barcelona. Jean-Sébastien shares how WeCook is scaling Canada’s ready-to-eat meal space through data-first strategies, predictive churn models, and a no-gimmick approach to loyalty. Learn how his team balances growth with profitability, what really works in paid vs. organic social, and how AI is reshaping their marke...
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How Manor AG Is Redefining Retail with AI

July 24, 2025 • 15 mins
On the floor at Shoptalk Europe, RETHINK Retail’s Marie Driscoll sits down with Nicolas Kroeger, Chief Digital Transformation Officer at Manor AG, Switzerland’s largest department store chain. In a dynamic conversation, Nicolas shares how his expanded role is driving process efficiency and innovation through AI across departments. 🧠 Topics covered: - Automating product data enrichment using AI - The yin & yang approach to digital...
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Customer Experience Strategy & Clean Beauty Legacy

July 22, 2025 • 21 mins
Live from the LEAD Summit, Sandy Hernandez sits down with Sarah Angelmar, Executive Director of Customer Experience at Clarins Group, the brand that helped define “clean beauty” before it was a trend. From their AI chatbot "Cara" to the emotional science behind loyalty, Sarah reveals how Clarins blends 71 years of family heritage with bold CX innovation. Timestamps [02:00] – Clarins’ roots: From plant science to prestige skincare...
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Ryan Kim: Authentic Korean Foods & E-commerce Story

July 17, 2025 • 33 mins
What does it take to bring authentic Korean traditional food to a global audience through e-commerce? David Polinchock chats with Ryan Kim, founder of Kim'C Market, a Korean food import business, to explore how personal experience sparked a mission to deliver healthier, artisanal products directly from Korean farmers. ⏱ Timestamps: [00:00] Ryan’s personal story: loss and health awakening [02:30] Starting an e-commerce brand with ...
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Flavored Intimacy Meets Retail Innovation

July 14, 2025 • 9 mins
Rethink Retail, was live at The Lead 2025 in NYC with our host Liza Amlani and Dr. Alisa Brady, founder of Sweetums, a fast-growing beauty and sexual wellness brand blending intimacy, scent, and science. A clinical psychologist turned entrepreneur, Dr. Brady shares how customer data, cognitive research, and product innovation are driving Sweetums’ retail expansion. From flavored intimate wipes to lip balm with a built-in applica...
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Retailer Tech Tips: How Retailers are Driving Next-Gen Fulfillment Strategies

July 11, 2025 • 28 mins
Retailer Tech Tips: How Retailers are Driving Next-Gen Fulfillment Strategies In this episode, we’re diving deep into how retailers are transforming fulfillment with the power of cloud technology. Brandon Rael (Kyndryl), Prateek Trivedi (Cognizant), and Shannon Kirk Nakamoto (Icertis) join us to unpack fulfillment strategies that deliver speed, agility, and customer satisfaction in an increasingly digital retail landscape. Key tak...
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