RETHINK RETAIL
RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.
Episodes
September 10, 2025 • 30 mins
In this episode, host Matt Muller, Principal Consultant at Rethink Retail and author of The Mindful Innovator, welcomes Rocquan Lucas, VP of Content at GroceryShop, to talk about the flagship event shaping the future of grocery and CPG.
Key Insights:
- How GroceryShop has grown since its 2018 debut into a global stage for grocery and CPG innovation
- The rise of agentic AI and its real-world applications
- Balancing efficiency wit...
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September 4, 2025 • 13 mins
What happens when you mix the science of data with the art of human connection? That’s the theme behind Shoptalk Fall 2025, Retail Alchemy.
In this episode of the RETHINK Retail podcast, HG O’Connell joins host Sharon Gai to share how ShopTalk Fall is creating an intimate, experimental space for retail leaders.
Highlights include:
- Why Shoptalk Fall is designed as a “lab” for testing new formats and ideas
- This year’s theme of ...
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August 19, 2025 • 18 mins
Hosted by Nino Horttrich, and with the collaboration of Matt Redwood of Diebold Nixdorf, we explore how Tillster is solving some of the biggest challenges in QSR.
From tackling operational challenges to improving speed, personalization, and consistency, this conversation explores how strategic partnerships can transform the customer journey and future-proof restaurant operations.
🎧 Listen now to learn:
- How QSR brands can unify...
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August 15, 2025 • 37 mins
We’re halfway through 2025, and retail is riding a wild mix of breakthroughs, challenges, and shifting shopper habits.
In this special mid-year episode, host Andrew Smith (ThinkUncommon) is joined by top retail experts Neil Saunders (GlobalData Retail), Jerry Sheldon (IHL Services), and Sucharita Kodali (Forrester Research) to unpack:
The biggest retail stories and consumer shifts so far
Which tech is delivering real impact (and...
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August 7, 2025 • 37 mins
In this new episode of Retailer Tech Tips, we explore how geospatial data is redefining store planning, logistics, and customer experience in real time.
🧠 Learn how top retail experts use foot traffic, heat maps, and location intelligence to:
- Pick smarter store locations
- Personalize local offers
- Streamline inventory
- And design stores that actually work
Featuring:
- Michael Klein (RCA Advisory Council Member)
- Jake Osbor...
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August 4, 2025 • 17 mins
In this episode of Rethink Retail, host Marie Driscoll sits down with Amrita Bhasin, CEO at Sotira, a leading voice in reverse logistics, to explore how AI, overstock management, and sustainability are transforming the future of retail.
Reverse logistics is now an $800 billion global industry, yet remains one of the most under-discussed pillars of modern commerce.
With e-commerce return rates as high as 50%, and growing concerns ...
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August 1, 2025 • 13 mins
Redefining Trust in Online Jewelry Retail by
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July 30, 2025 • 10 mins
Nick Harbaugh talks with Shira Libhaber of Marcella, one of America’s fastest-growing fashion brands.
Shira dives into how the company combines timeless design, global expansion, and next-gen tech to create a scalable yet purpose-driven model.
📍 Timestamps:
(0:30) Shira joins live from ShopTalk Europe
(1:02) Marcella’s backstory: from Etsy to high-growth brand
(2:02) Tackling innovation as retail lead
(4:06) Expanding to Europe:...
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July 29, 2025 • 26 mins
Rethink Retail brings together two powerhouses shaping the future of commerce:
🔹 Matt Redwood, VP Retail Technology Solutions at Diebold Nixdorf
🔹 John Harmon, Managing Director, Technology Research at Coresight Research
They explore:
- Why the point-of-sale (POS) is becoming the retail OS
- How AI and automation are driving measurable ROI
- What Gen Z expects from the in-store experience
- Why a modular tech approach is key to...
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July 28, 2025 • 20 mins
Renee Hartmann chats with Jean-Sébastien Crevier, VP of Sales and Marketing at WeCook, live from Shoptalk Europe in Barcelona.
Jean-Sébastien shares how WeCook is scaling Canada’s ready-to-eat meal space through data-first strategies, predictive churn models, and a no-gimmick approach to loyalty.
Learn how his team balances growth with profitability, what really works in paid vs. organic social, and how AI is reshaping their marke...
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July 24, 2025 • 15 mins
On the floor at Shoptalk Europe, RETHINK Retail’s Marie Driscoll sits down with Nicolas Kroeger, Chief Digital Transformation Officer at Manor AG, Switzerland’s largest department store chain.
In a dynamic conversation, Nicolas shares how his expanded role is driving process efficiency and innovation through AI across departments.
🧠 Topics covered:
- Automating product data enrichment using AI
- The yin & yang approach to digital...
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July 22, 2025 • 21 mins
Live from the LEAD Summit, Sandy Hernandez sits down with Sarah Angelmar, Executive Director of Customer Experience at Clarins Group, the brand that helped define “clean beauty” before it was a trend.
From their AI chatbot "Cara" to the emotional science behind loyalty, Sarah reveals how Clarins blends 71 years of family heritage with bold CX innovation.
Timestamps
[02:00] – Clarins’ roots: From plant science to prestige skincare...
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July 17, 2025 • 33 mins
What does it take to bring authentic Korean traditional food to a global audience through e-commerce?
David Polinchock chats with Ryan Kim, founder of Kim'C Market, a Korean food import business, to explore how personal experience sparked a mission to deliver healthier, artisanal products directly from Korean farmers.
⏱ Timestamps:
[00:00] Ryan’s personal story: loss and health awakening
[02:30] Starting an e-commerce brand with ...
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July 14, 2025 • 9 mins
Rethink Retail, was live at The Lead 2025 in NYC with our host Liza Amlani and Dr. Alisa Brady, founder of Sweetums, a fast-growing beauty and sexual wellness brand blending intimacy, scent, and science.
A clinical psychologist turned entrepreneur, Dr. Brady shares how customer data, cognitive research, and product innovation are driving Sweetums’ retail expansion.
From flavored intimate wipes to lip balm with a built-in applica...
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July 11, 2025 • 28 mins
Retailer Tech Tips: How Retailers are Driving Next-Gen Fulfillment Strategies
In this episode, we’re diving deep into how retailers are transforming fulfillment with the power of cloud technology. Brandon Rael (Kyndryl), Prateek Trivedi (Cognizant), and Shannon Kirk Nakamoto (Icertis) join us to unpack fulfillment strategies that deliver speed, agility, and customer satisfaction in an increasingly digital retail landscape.
Key tak...
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July 11, 2025 • 15 mins
What’s the secret to transforming traditional hospital wear into stylish, comfortable, and empowering apparel?
Host Robin Barrett Wilson sits down with Chaitenya Razdan, Founder of Care + Wear, to uncover how this visionary brand is changing the face of healthcare uniforms.
Discover their mission to blend fashion with function, elevate caregiver morale, and push the boundaries of medical apparel design.
⏱ Timestamps:
[00:00] Care...
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July 7, 2025 • 18 mins
On this episode of Rethink Retail, host Marie Driscoll sits down with Shunda Lynch, luxury retail expert with extensive experience at Bloomingdale´s.
Shunda shares her unexpected journey into luxury retail, from studying fashion design to building a loyal clientele through passion and deep relationship-building.
Hear how her love for classic and innovative luxury brands shaped her approach in a competitive industry.
Join the conv...
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July 5, 2025 • 16 mins
Welcome to Rethink Retail, the podcast where we uncover the stories and strategies behind some of the world’s most successful brands.
From retail giants to ecommerce disruptors, we reveal the secrets of their success and share key insights to drive true retail transformation.
Shannon Flanagan chats with Jessica Rosario-Calcano, VP of Merchandising at Perry Ellis International. Jessica shares her unique journey into merchandising,...
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July 2, 2025 • 17 mins
What sets great brands apart in the age of AI?
Maria Carlton, former Under Armour Operations Executive and retail strategist, joins host Allan Malcomson live from The Lead Summit in New York.
With 20+ years in the industry, Maria shares lessons on agility, authenticity, and leadership, from driving predictive analytics to embracing sustainability and mentoring future talent.
⏱️ Highlights:
[01:00] Retail's constant evolution
[0...
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June 30, 2025 • 20 mins
In this episode of Rethink Retail, host Rebekah Kondrat speaks with Victoria Katsarou, VP of Global Retail at Estée Lauder Companies, live from The Lead.
Victoria unpacks how Estée Lauder blends luxury, innovation, and humanity to shape the future of beauty retail. From building agile teams to staying laser-focused on the consumer experience, her people-first philosophy drives transformation at scale.
We cover:
✔️ Leading with em...
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