CLIA Cruise Podcast
Join CLIA as they take you through the ever-growing world of the cruise industry. Take part in the conversation online by using the hashtag #CLIApod
Episodes
March 31, 2025 • 16 mins
Andy talks to Paul Melinis (APT Luxury River Cruises & Tours UK and Europe Managing Director. Paul shares the importance of developing new products and their ability to tune into what their guests are looking for. He also shares the exciting current transformation of their entertainment programme to provide more memorable moments and enhance the immersive experience.
Paul also shares more details ahead of the christening of Godmot...
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March 17, 2025 • 19 mins
Episode 130 - Andy Talks with Jos Dewing from explorearth.com by CLIA
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February 24, 2025 • 15 mins
Andy Harmers talks with Quark Expeditions National Strategic Key Account (Manager UK & Ireland) Sarah Schlederer as she shares exciting details about their new tagline as well as some great insights for agents looking to increase their expedition training and sales. Andy also shares some of his experiences from when he sailed with Quark Expedtions last year.
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January 28, 2025 • 13 mins
Andy Harmer speaks to Celebrity Cruises, Giles Hawke (VP & MD UK, Ireland & EMEA) as he teases what’s coming for their latest edge class ship Excel, the importance of business partners and their “Destination Unknown” incentive launched in conjunction with Virgin Atlantic & Royal Caribbean. Giles shares what his 18 months have been like since he joined Celebrity Cruises.
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November 5, 2024 • 9 mins
As part of CLIA UK & Ireland’s cruise week interviews with leading cruise line executive’s Andy Harmer sat down Katie Harber AE Expeditions, Senior Business Development Manager for the UK to find out her favourite cruise destination.
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August 8, 2024 • 19 mins
Andy Harmer speaks to Peter Shanks Managing Director UK for Silversea. Peter shares his journey in the cruise industry that took him to being at Silversea. He also shares his belief of the transformation of how cruise is now seen as a mainstream holiday option, the way people’s interest in cruising has changed and how people talk about cruise. Hear more about what’s happening at Silversea including their Sea and Land Taste programm...
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June 24, 2024 • 16 mins
Andy Harmer talks to industry veteran Bernie Carter about expedition cruising and the real buzz it’s experiencing as well as sharing what took him to his role at Atlas Voyages. Bernie shares a huge excitement at being involved in creating a unique experience for guests and how the importance of being able to educate travel partners via events from CLIA as well as a plethora of resources and contacts for agents to utilise.
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May 5, 2024 • 15 mins
Andy (CLIA UK MD) and Tom Mahoney (Cunard Director, UK Sales) sit down in the Queens Room aboard the newly launched Queen Anne to talk new spaces, wellness, shows, dining options and the importance of Cunard’s relationship with the travel trade. Tom talks about how the Queen Anne launching has attracted lots of loyal Cunard Royalists as well as many New to Cruise passengers. Also hear what the plans are for Queen Anne going forward...
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April 16, 2024 • 16 mins
CLIA MD for UK & Ireland Andy Harmer sat down with Rob Scott Vice President for Sales and Marketing & Brand for P&O Cruises to discuss how as a brand they have evolved and putting the holiday maker at the center of their strategy. Rob also shares exciting details about existing and upcoming partnerships including Gary Barlow, Wallace, and Gromit. 2024 and beyond looks to be a hugely exciting time for agents looking to learn more ab...
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February 9, 2024 • 16 mins
Andy Harmer talks with Eithne Williamson (Vice President of Princess Cruises UK and Europe).
Eithne tells as all about her journey into her current role at Princess Cruises whom she joined in 2022 as well as what makes Princess Cruises special. As an exciting 2024 builds up speed Eithne has lots to share about "Princess Medallion" as well as what’s instore for guests on "Sun Princess" when she sets sail in the Med in February. Li...
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January 19, 2024 • 13 mins
CLIA favourite Janet Parton joins Andy Harmer to talk about her new role of VP Business Development UK, Europe & Australiaat Celestyal Cruise as she makes her switch from River Cruise back to the Ocean Cruises sector. After recent announcments from Celestyal Cruises in terms of fleet updates and also new exciting destinations as well as switching to an all year round cruising company.
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December 7, 2023 • 16 mins
Andy Harmer caught up with Shane Riley (vice-president of international sales and marketing) for Virgin Voyages in Portugal to talk about the importance of the UK, Virgin Voyages returning with a ship to the UK, expanding across Europe, Australia and beyond with unique itineraries.
Importance of the trade as well as his feelings of having what he describes as “pinch myself moments” from when he first joined Virgin Voyages. 2023 h...
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December 6, 2023 • 4 mins
Learn more about the range of CLIA Member Cruise Lines available to UK & Ireland customers as Adele Foster talks with Andy Harmer.
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November 14, 2023 • 14 mins
Andy Harmer caught up with Luke Smith (Director, International Sales) for Carnival Cruise Line during recent travel agent event. Luke shares his views on the importance of attending agents events as well as exciting updates to the current fleet. Plus, find out more about the first Seacoaster (BOLT) which is set to launch passengers into new speeds never experienced at sea.
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September 22, 2023 • 13 mins
In this episode Andy Harmer talks with Royal Caribbean’s Head of Sales UK, Torey Kings-Hodkin as she shares some great insight into her role, what separates the different classes of ships across the Royal Caribbean fleet and shares some experiences from her recent Fjords cruise. Looking ahead to 2024 with two ships set to welcome passengers in 2024 there’s lots to find out and Tori reveals what they can look forward to, she also me...
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August 31, 2023 • 24 mins
As they prepare to celebrate their landmark year Andy Harmer talks with Richard Downs (Chairman & Founder) and Dave Mills (Chief Commercial Officer) about the journey from selling Ski holidays and how they took the opportunity to become one of the largest cruise selling agencies in the UK from their launch back in the late 90s.
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August 2, 2023 • 17 mins
Andy Harmer talks with Nabil Maillard, Ponant cruises UK and Emerging Markets Sales Director about their ambitious plans in both the small and expedition sector as well as what they are doing in terms of sustainability as a brand.
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June 29, 2023 • 25 mins
This month our podcast goes Virgin Red as Andy Harmer is joined by SJ Walker and Luke Day from Virgin Voyages to hear about the brand, their super sprint to launching multiple ships and how they’ve been able to quickly adapt to sailor feedback to better train agent partners and improve the guest experience.
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May 30, 2023 • 29 mins
Andy Harmer talks to Antonio Paradiso Managing Director UK & Ireland about the importance of working with trade partnerships to MSC and his 16 years at MSC cruise and its expansion throughout the UK. He also gives us some insight into what he feels has been the secret to their success over the last few years as well the significant growth in attracting new to cruise and converting those to repeat cruisers.
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May 1, 2023 • 12 mins
Andy Harmer talks to Anna Perrott from Panache Cruises and finds out how a newspaper advert took her off the path towards professional golf and into the cruise industry. As well as sharing details about her current role as Head of Supplier Relations at Panache Cruises, Anna also shares what led her to co-found the working parent forum “Back in Time for Bed” which supports and raises awareness for anyone who may be struggling with t...
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