Leading with Hospitality is Not Going to Be Easy...
But it will be Effective
What does it truly mean to lead with heart? This week on A New Direction with Coach Jay Izso, we welcome Taylor Scott, author of Lead with Hospitality: Be Human. Emotionally Connect. Serve Selflessly. In a world where leadership often gets reduced to strategy, numbers, and bottom lines, Taylor brings us back to the core truth: people want to feel valued, cared for, and connected. Get ready for an eye-opening conversation that challenges the way you see leadership in both life and business.
Leadership isn’t just about giving orders—it’s about creating emotional connections that inspire others to give their best. Taylor has spent his career developing a framework where hospitality becomes more than customer service—it becomes a leadership philosophy. Together, we’ll explore how empathy, authenticity, and service can transform not just teams and organizations, but entire cultures. If you’ve ever wondered why some leaders inspire loyalty while others struggle to keep people engaged, this is your chance to find out.
In this episode, you’ll discover practical strategies for leading with kindness without sacrificing results. From building trust to serving selflessly, Taylor reveals why putting people first always leads to stronger performance. Expect stories, insights, and actionable takeaways that will make you rethink how you lead at work, at home, and in your community. Leadership doesn’t have to be complicated—it just has to be human. It must be contained within hospitality.
So join us as we uncover how to Lead with Hospitality. And if you can’t make it live, don’t worry—the podcast will be available on all major platforms. Whether you’re a business owner, a team leader, or simply someone who wants to positively influence the people around you, this is one conversation you won’t want to miss.
Taylor Scott's book, "Lead with Hospitality: Be Human. Emotionally Connect. Serve Selflessly" is a powerhouse of a book that digs deep into an area that most leadership books will delve into, and that is leading with hospitality. Whatever business you think you are in, the fact is we are all in the hospitality business.
If you are like me you may be thinking, well I have to deal with customers so, maybe my business is in the hospitality business. But what you may not be thinking is that hospitality starts with your people. Are your people being treated with hospitality?
Taylor sees for areas and they are in order in order to lead with hospitality, Connect, Serve, Engage, and Inspire. Let's think about this for a minute. How can we truly have the most productive employees and people if we do not see the importance of connection. And if we are connected to them in a welcoming way, are we serving them? And if we are truly going to serve them then we need to engage with them more regularly. And that means we as leaders have a responsibility to inspire them.
This book will make you think and rethink your leadership. Not only is it filled with great research, but it also has a work book after each section so that you can put your new leadership skills to work. Truly an inspiring new way to look at leadership.
Get your copy of "Lead with Hospitality" HERE!
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