A Server's Journey

A Server's Journey

A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.... Show More

Episodes

Emotional Intelligence, Reese explains, is one of the defining characteristics of a great leader. Reece Mashaw, Director of Guest Services at one of the largest churches in America, dives into his most recent sermon on a huge aspect of emotional intelligence: self-awareness. With iconic tv character Michael Scott as our prime example, join us in an exploration of what it means to be self-aware and the work it takes to truly know yo... Read more

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Read, read, read your team and your guests! Your non-verbal clues will be the key to knowing how to navigate the customer service and leadership waters. Listen, and really listen to your guests, customers, and co-workers, to see if they'll be receptive to your advice. Adapt accordingly, and step confidently onto the path of leading by serving others. 

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Join us for a multi-faceted episode: Our Epic Moment in Leadership features Jose Andres and over the 2 million meals he provided after Hurricane Maria, and our focus of the day centers on the value in having a leadership coach. Gary Crawford shares his passion for leadership and business coaching. and he takes a deep dive into how meshing that with his years of ministry experience provides the best results for his clients. Gary and... Read more

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Just asking someone how their day is going can allow for a great moment to serve. Who can you really listen to this week in the workplace? 

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Part 2 of our series with Laura Jack on extending compassion and avoiding burnout.

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August 5, 2019 2 min

An oldie but a goodie; we're throwing it back to one of our favorite Server's Moments on cheap ways to authentically know and reward your team. Step one: Make a chart. Yes, that's right! Make a chart about your team's likes and dislikes, and surprise a member of your team with their fave non-fat, steamed milk espresso. Who says there aren't cheap ways to show your team that you care? 

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How do you lead compassionately without feeling like it's an exhaustive journey? Laura Jack, author, life coach, compassionate leader counselor, and trainer for the Grief Recovery Institute talks creating a culture of compassion and the how and what behind relating to one another more effectively. Join us as we talk about preventing burnout and what words to use during one of our 9 (on average!) major moments of grief in life. ... Read more

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Are you setting up your team for success, or are you paving a way for your own glorification? Join Larry in a quick quote from former president Ronald Reagan that reminds us “There’s no limit to what a man can do or where he can go, if he doesn’t care who gets the credit.”

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July 23, 2019 42 min

"Very seldom do you use the word humility when talking about the police force, but here in Lake County we can do that." Chief Broadway and Officer Colon of the Lake County police force talk how they serve the community and why they do it. Listen as we dive into their identifying of a need for the Oakhurst Project, a project that greatly changed the culture of the Clermont neighborhood, Oakhurst, by giving the area the care and conn... Read more

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Head back to one of our favorite moment classics: Remember how satisfying it was when Mom put your report card with straight A’s on the refrigerator for all to see? Adopt this same mentality at work; when someone gets a written compliment, post it everywhere so your team can celebrate with you.

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Special guest Lauren Blackburn is an EXPERT on loving yourself and bringing yourself to a healthy place as a driven, growth-minded individual. She talks burn out, mental health, and taking care of yourself in the workplace. 

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July 15, 2019 2 min

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Bing Oliver introduces us to his 5 D model, a management model that exposes where you're at in the "leading" process. What "D" is your strength? What "D" is your biggest growth piece? Listen for more deep dives into how to grow your bottom line without compromising your leadership integrity. 

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Bing Oliver introduces us to his 5 D model, a management model that exposes where you're at in the "leading" process. What "D" is your strength? What "D" is your biggest growth piece? Listen for more deep dives into how to grow your bottom line without compromising your leadership integrity. 

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Bing Oliver introduces us to his 5 D model, a management model that exposes where you're at in the "leading" process. What "D" is your strength? What "D" is your biggest growth piece? Listen for more deep dives into how to grow your bottom line without compromising your leadership integrity. 

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Write letters of encouragement to your team to inspire and promote a positive work environment.

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July 2, 2019 41 min

Are you someone worth following? Bing Oliver's coaching techniques allow and guide businesses in the "lean approach:" a philosophy that allows you to deliver customers maximum value. These processes give your team the tools to help them grow and improve their job performance. Bing stresses to us that the best "lean" ideas come from the people actually doing the work; which is why today we're diving into how to get your ideas to com... Read more

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How can you step in, cover your crew, and enable your team to take a breathe in the midst of a stressful work environment? As you let your team take an unforeseen moment of peace, you empower them to handle the moments that come next.

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How do you care for yourself as a servant leader? Often times, leaders give, give, and give so that they end up serving from a place of nothingness. Life coach and Peake Solutions founder, Bing Oliver, talks what it takes to find balance and health while using the servant leadership model. Here we dissect our own philosophies and ask ourselves the hard question: is servant leadership efficient? 

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Spark some friendly competition in your crew by letting them compete with each other on the clock. Whether that’s a customer satisfaction marker or an item to up-sell, your team will feel empowered to do their best. Most importantly, let your team decide who wins, creating an incredible opportunity for your crew to lift each other up.

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