A Server's Journey

A Server's Journey

A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.... Show More

Episodes

September 17, 2019 26 min

Join us for Part 2 of an episode with author Dee Ann Turner on her new book, Bet on Talent, how to hire the right talent, and how to create a better culture for your business. 

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September 16, 2019 1 min

Mary Kay Ash and her son built a multi-level marketing company to be the sixth largest MLM company in the world in 2015. With a wholesale value of 3.7 billion dollars, how did Mary Kay rise to the top? Mary Kay chose her corporate symbol as the bumblebee, an insect that defies the laws of aerodynamics and flies despite its scientifically proven inability to do so. Set goals that even others might tell you are impossible, and rem... Read more

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Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A's success, Dee Ann Turner, talks how to create a remarkable culture that rewards both your team and your guests. Turner emphasizes the importance of "principle" based leading rather than "rule" based leading, and even the reason why "My ... Read more

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September 9, 2019 2 min

Stephanie Harris, Executive Director of New Beginnings in Central Florida, talks how she extends servant leadership to her team. 

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In today's episode, Ray Strickland talks to us about his church partnership organization, CoPassion. Based in Jacksonville, Florida, Copassion focuses on a mission to transform college students into Christ-centered leaders. From providing mentors and internship opportunities to simply creating a community where spiritual growth is a priority, CoPassion sets out to bridge the gap between college graduation and to provide work... Read more

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September 2, 2019 2 min

When you have time, read a book about someone's life. This will enhance your ability to relate to your team, and even help you gain knowledge about the origins of your industry. Remember: knowledge is power! Happy reading! 

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August 27, 2019 33 min

Special guest, 13 year old Katherine Adams is the co-CEO of her own business. When Katherine and her sister, Isabelle, learned that a child died every 15 seconds from unclean water, their passion for bringing clean water to the world was sparked. Their organization, Paper for Water, trades hand-crafted origami for clean water wells all over the world. Join us in an episode with Adams, wise beyond her years, as we talk about the ... Read more

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August 26, 2019 1 min

It is more important to be kind, than to be nice. What is "being kind?"

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Emotional Intelligence, Reese explains, is one of the defining characteristics of a great leader. Reese Mashaw, Director of Guest Services at one of the Read more

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Read, read, read your team and your guests! Your non-verbal clues will be the key to knowing how to navigate the customer service and leadership waters. Listen, and really listen to your guests, customers, and co-workers, to see if they'll be receptive to your advice. Adapt accordingly, and step confidently onto the path of leading by serving others. 

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Join us for a multi-faceted episode: Our Epic Moment in Leadership features Jose Andres and over the 2 million meals he provided after Hurricane Maria, and our focus of the day centers on the value in having a leadership coach. Gary Crawford shares... Read more

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Just asking someone how their day is going can allow for a great moment to serve. Who can you really listen to this week in the workplace? 

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Part 2 of our series with Laura Jack on extending compassion and avoiding burnout.

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August 5, 2019 2 min

An oldie but a goodie; we're throwing it back to one of our favorite Server's Moments on cheap ways to authentically know and reward your team. Step one: Make a chart. Yes, that's right! Make a chart about your team's likes and dislikes, and surprise a member of your team with their fave non-fat, steamed milk espresso. Who says there aren't cheap ways to show your team that you care? 

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How do you lead compassionately without feeling like it's an exhaustive journey? Laura Jack, author, life coach, compassionate leader counselor, and trainer for the Grief Recovery Institute talks creating a culture of compassion and the how and what behind relating to one another more effectively. Join ... Read more

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Are you setting up your team for success, or are you paving a way for your own glorification? Join Larry in a quick quote from former president Ronald Reagan that reminds us “There’s no limit to what a man can do or where he can go, if he doesn’t care who gets the credit.”

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July 23, 2019 42 min

"Very seldom do you use the word humility when talking about the police force, but here in Lake County we can do that." Chief Broadway and Officer Colon of the Lake County police force talk how they serve the community and why they do it. Listen as we dive into their identifying of a need for the Read more

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Head back to one of our favorite moment classics: Remember how satisfying it was when Mom put your report card with straight A’s on the refrigerator for all to see? Adopt this same mentality at work; when someone gets a written compliment, post it everywhere so your team can celebrate with you.

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Special guest Lauren Blackburn is an EXPERT on loving yourself and bringing yourself to a healthy place as a driven, growth-minded individual. She talks burn out, mental health, and taking care of yourself in the workplace. 


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July 15, 2019 2 min

Thank your team in a personal way. Recognize that someone has done something that ONLY they could do. 

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