A Server's Journey

A Server's Journey

A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.... Show More

Episodes

Hear the fascinating story of of Wilson Wallace as he and his wife heard the call of God and acted as Foster Parents for 21 years.  From the early days of the child fostering Windshape program, created by the founder of Chick-fil-A Read more

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Take time out of your day to start a conversation with a coworker without an agenda.



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Rocky and Larry dive into the pitfalls of the very foundation of our episodes: servant leadership. The truth is, the majority still lies in favor of other leadership tactics. Why is that? What are the ideas behind viewing servant leadership as a flawed strategy? Join us as we breakdown and discuss the most prevailing logic on wh... Read more

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Ask yourself a simple question today: are you self aware? How honest will your peers be if you ask them what it's like to be around you? Take a moment today to evaluate just how self-aware you really are. 



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Part 2 of our series on anxiety in the workplace with Cesar Perez.



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September 30, 2019 2 min

Empower your team; they don't just need it, they deserve it. 



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September 24, 2019 30 min

Marriage and family therapist counselor Cesar Perez confronts a growing mental health crisis: anxiety in the workplace. From Freudian slips to the Notre Dame crisis, this episode takes a stab at why our global on-line connection might be making us all a little more on edge. How do you address this in the workplace? Listen here for some licensed mental health tactics!





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September 23, 2019 1 min

Plain and simple: employees don't just need feedback; they deserve it. A constructive review of an employee's performance is just as important as a positive one. How can you incorporate feedback for your team into your day today?



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September 17, 2019 26 min

Join us for Part 2 of an episode with author Dee Ann Turner on her new book, Bet on Talent, how to hire the right talent, and how to create a better culture for your business. 



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September 16, 2019 1 min

Mary Kay Ash and her son built a multi-level marketing company to be the sixth largest MLM company in the world in 2015. With a wholesale value of 3.7 billion dollars, how did Mary Kay rise to the top? Mary Kay chose her corporate symbol as the bumblebee, an insect that defies the laws of aerodynamics and flies despite its scientifically proven inability to do so. Set goals that even others might tell you are impossible, and rem... Read more

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Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A's success, Dee Ann Turner, talks how to create a remarkable culture that rewards both your team and your guests. Turner emphasizes the importance of "principle" based leading rather than "rule" based leading, and even the reason why "My ... Read more

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September 9, 2019 2 min

Stephanie Harris, Executive Director of New Beginnings in Central Florida, talks how she extends servant leadership to her team. 



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In today's episode, Ray Strickland talks to us about his church partnership organization, CoPassion. Based in Jacksonville, Florida, Copassion focuses on a mission to transform college students into Christ-centered leaders. From providing mentors and internship opportunities to simply creating a community where spiritual growth is a priority, CoPassion sets out to bridge the gap between college graduation and to provide work... Read more

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September 2, 2019 2 min

When you have time, read a book about someone's life. This will enhance your ability to relate to your team, and even help you gain knowledge about the origins of your industry. Remember: knowledge is power! Happy reading! 



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August 27, 2019 33 min

Special guest, 13 year old Katherine Adams is the co-CEO of her own business. When Katherine and her sister, Isabelle, learned that a child died every 15 seconds from unclean water, their passion for bringing clean water to the world was sparked. Their organization, Paper for Water, trades hand-crafted origami for clean water wells all over the world. Join us in an episode with Adams, wise beyond her years, as we talk about the ... Read more

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August 26, 2019 1 min

It is more important to be kind, than to be nice. What is "being kind?"



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Emotional Intelligence, Reese explains, is one of the defining characteristics of a great leader. Reese Mashaw, Director of Guest Services at one of the Read more

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Read, read, read your team and your guests! Your non-verbal clues will be the key to knowing how to navigate the customer service and leadership waters. Listen, and really listen to your guests, customers, and co-workers, to see if they'll be receptive to your advice. Adapt accordingly, and step confidently onto the path of leading by serving others. 



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Join us for a multi-faceted episode: Our Epic Moment in Leadership features Jose Andres and over the 2 million meals he provided after Hurricane Maria, and our focus of the day centers on the value in having a leadership coach. Gary Crawford shares... Read more

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Just asking someone how their day is going can allow for a great moment to serve. Who can you really listen to this week in the workplace? 



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