Use of AI Chatbots

Today, we're diving into a hot topic that's reshaping how we connect with prospective and current students: the use of AI chatbots in higher education.

I’m excited to be joined by two outstanding professionals who have firsthand experience implementing and using chatbots to enhance the student experience.

In this conversation, we’ll walk through the journey of AI chatbot implementation:

• Why these institutions decided to explore AI tools and how they selected their chatbots.
• The process of implementation, from vendor selection to overcoming challenges.
• The current successes and insights their institutions have gained.
• And most importantly, how you can apply their experiences to your own institution.

Host:

Dr. Alex Fronduto
Faculty Lead, M.Ed in Higher Education Administration & Associate Teaching Professor 
Northeastern University

Guests:

• Devin Purgason, Associate Vice President of Student Experience, Marketing, and Outreach at Forsyth Technical Community College.
• Lenell Hahn, Director of Admissions at Southeast Missouri State University.