In this episode, we chat with Professor Wil van der Aalst, the "Godfather of Process Mining." He's the brains behind a multi-billion dollar industry that started 25 years ago in his quest to understand what organisations are actually doing, not just what they think they're doing.
Wil dives into why he believes companies need to use process mining to get their houses in order before throwing AI at their problems. Using real-world examples—from streamlining a sales process to solving flight delays at an airport—he shows how this tech uncovers hidden inefficiencies and bottlenecks.
He also shares his thoughts on why Australia is slower at adopting process mining, even with great research happening in local universities. A key takeaway? Transparency is crucial, but it requires top-down support to overcome resistance to change.
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