Silent Safety: Exploring SoSecure by ADT, an iOS App for Emergency Assistance

In this podcast episode, host Seamus introduces the SoSecure app by ADT, a free iOS emergency assistance application designed to connect users quickly with ADT agents who can contact emergency services on their behalf. Seamus offers a detailed walkthrough of the app’s features, accessibility, and functionality, highlighting its usefulness—especially for those who rely on VoiceOver or have specific communication needs.

Listeners are guided through the app’s setup, key functions, and helpful tips to maximize its effectiveness and accessibility. Whether you are visually impaired, need a silent way to communicate during emergencies, or simply want a reliable safety app, this episode provides a thorough overview to get you started.

SoSecure by ADT is a personal emergency response app that offers an emergency button with PIN cancellation, automated guardian text notifications, silent SOS chat, and location tracking groups. It is accessible to VoiceOver users and free to download on iOS devices, making it an essential tool for safety and peace of mind in situations where calling 911 directly isn’t possible.

Key Topics Covered:

• Introduction to ADT and SoSecure Seamus explains ADT’s long history as a home security company and clarifies that the SoSecure app does not require an ADT home security system to be used.

• App Accessibility The app is about 95% accessible with VoiceOver, with a few minor limitations noted.

• Account Setup Users are required to create an account that includes providing an email, phone number, and a profile picture. A four-digit PIN must be created to cancel emergency calls.

• Emergency Button Functionality The app features a large emergency button that, when pressed, initiates a 10-second countdown during which the user can cancel the call by entering their PIN. If not canceled, an ADT agent contacts the user and, if necessary, emergency services.

• Automated Guardian Contacts Users can add up to five guardians (emergency contacts) who receive automated text alerts in an emergency, sent directly from ADT’s system.

• SOS Chat Feature Text chat is available within the app to communicate with ADT agents silently, beneficial for those who are deaf, hard of hearing, or in situations where verbal communication is unsafe.

• Location Sharing and Groups The app includes a "My Groups" feature, similar to location tracking apps, allowing users to track and receive notifications about group members' locations, though this feature has limited accessibility.

• Settings Overview Seamus details the settings menu, including account editing, notification controls, PIN management (which requires a verification text), FAQ access, and legal/contact information.

• Demonstration of Adding and Removing Guardians The process of adding contacts from the user’s phone and removing them is shown, with accessibility tips for blind users.

• Emergency Button Demonstration Seamus demonstrates using the emergency button and entering the PIN to cancel a test emergency call.

• Why Seamus Likes the App Seamus highlights the app’s usefulness, especially when in unfamiliar locations or…