As vice president of concessions at Orlando International Airport (MCO), Tracy Harris combines her skills in data analysis with her creativity and desire to help exceed passenger expectations. MCO’s evolution from a utilitarian concessions program into a passenger-focused venue offering a broad variety of brands and services culminated two years ago with the opening of Concourse C, which balances pre- and post-security concessions, offers immersive media experiences and provides passengers a spacious, comfortable way to travel. Now, the airport is working on a master plan to bring its A and B terminals to new standards as well.
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