November 25, 2025 • 17 mins
Relebogile Mabotja speaks to Kirstie Haslam a Partner at DSC Attorneys unpacking e-hailing trips dangers, this festive season, as more South Africans hit the road using ride-hailing apps, it’s crucial to know how to stay safe and protect yourself if things go wrong.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Seven o two the car feature Car Feature time twenty
one minutes to three o'clock and in our car feature
for today, we're talking about what it is you need
to do if your ehaling trip turns dangerous. This is
such a critical conversation for men and women alike because
(00:20):
we know there's so many things happening in that space.
Will be joined by Kirsty Haslam, partner at DSc Attorneys
for the conversation. We take your comments and your questions
on O double one w A three oh seven oh
two in the WhatsApp line oh seven two seven two
one seven two. Kirsty, welcome to the show. Thank you
so much for joining us.
Speaker 2 (00:39):
Hibo good to be with you.
Speaker 1 (00:41):
Thank you so so much, and I'm so happy we
are having this conversation. How how prevalent are dangerous situations
coming up in the ehaling space. I don't know how
this happened to me, Kirsty, but I took an airport
died very very early in the morning, and the guy
(01:03):
was so lovely. He even got out to take my suitcases.
He fetched me a trolley and I was like, oh,
what a lovely guy. And I'd go into the app
when I'm standing in the queue to check in, just
to tip him, only to realize it's not the same face,
And I thought, oh my goodness, that could have turned
out a lot worse than what happened, because I just
(01:23):
saw that alarming the number plates, I saw the car,
and I got in and wasn't paying attention to does
the face match? But I guess I was fine. But
that's not the case for many people.
Speaker 2 (01:35):
Yes, it does happen. Imposture drivers are a thing, and
there are increasing reports of that kind of scenario. But
to come back to your original question, there's a dual
danger at this time of year, isn't it, Because there's
more people on the road to begin with, and we
know our accident rates go out terribly over the festive
season just in terms of general accidents and so on
(01:56):
for various reasons. But also there have been reports of
an increase in crime involving ehaling services, with as many
as seventy two percent of ehaling service drivers reporting that
they've had threats from traditional taxi operators, for example. So
there's a dual danger there.
Speaker 1 (02:14):
Really, and I think we do need to keep talking
about it because that issue seems to not be going away,
and every now and then some story will come up
in the news and then we'll have the conversation all
over again. But if we look at the fact that
number one, the crime in the country is not exactly amazing,
like save for this past weekend, where you know, joe
(02:36):
Berg was quite a very very safe city, where are
we in terms of the other kinds of dangers that
might not be that obvious Kirsty.
Speaker 2 (02:46):
With reference to ehaling in particular, Well, of course, yes,
there are reports of assaults happening both on the drivers
themselves as well as being perpetuated by drivers on passengers.
Of course, there's a particular vulnerability for female ehaling drivers,
(03:06):
forty three percent of whom reported having experienced sexual harassments
themselves on duty. So it's important to keep it in
perspective that this is something that is happening to drivers
both as well as passengers.
Speaker 1 (03:19):
Okay, let's look at the common ones that we are
quite aware of, which are the dangers that drivers can
face from your traditional taxi industry and cab industry. Are
there any cases you've come across where you have noted
you know what we can be aware of, I mean,
we will know of individuals where after a certain time
(03:42):
of night, they're like, I'm sorry, I can't come. You'll
offer an uber or whatever, a bolt, whatever ehaling service
and they'll say sorry, they don't even want to come
to this area because it's so dangerous.
Speaker 2 (03:53):
Yes, it happens with both areas as well as times,
as you've pointed out, and in terms of across the country,
there seems to have been particular prevalence of violence against
ehaling service drivers in the karting In August alone, there
were thirteen drivers killed in a space of two weeks.
So this is a very alarming thirteen drivers killed in
(04:15):
the space of two weeks in August in karting. Yes,
that's correct.
Speaker 1 (04:19):
And was it all related to taxi or some of
them were hijackings or you know, stray bullets.
Speaker 2 (04:27):
Yes, So the stats that we get are very unsatisfactory
from SAPs. They don't specifically categorize crimes, for example, with
crimes relating to ehaling or crimes relating to taxi. It's
in the broader description of what has happened. But this
is the popular reporting is that there were in fact
(04:47):
thirteen ehaling drivers killed in karting in a space of
two weeks.
Speaker 1 (04:53):
Why and maybe you can share with us. Is that
categorizing so important?
Speaker 2 (04:59):
Well, it would help us track the trends, would it not.
You know, it's hard to fine tune trends and therefore
be able to address a problem specifically if you're not
able to identify it.
Speaker 1 (05:11):
Okay, Now, when we look at the more unique cases,
I think there was the one that happened. Was it
at my More where the driver was burnt in their vehicle?
I could be wrong, but I know it happened outside
a more insut or those ones that have made big,
big stories in terms of you know, the news and
(05:32):
the headlines. Have you observed any kind of changes from
the period when those things happen.
Speaker 2 (05:41):
I'm not familiar with that specific instance that you mentioned,
but I am more familiar with the perpetration of crimes
from traditional taxi operators, obviously by virtue of it being
a very competitive field. And I've had conversations. In fact,
I happened to use Uberza conversations with Uber drivers about
(06:01):
their fears.
Speaker 3 (06:02):
As far as that is concerned.
Speaker 1 (06:05):
Okay, we're gonna take a break, Kirsty. When we come back,
let's get into the nitty gritties of what one is
able to do when they find themselves in this dangerous situation.
Get your questions and comments in on odible one double
A three oh seven oh two, in the whatsap line
oh seven two seven oh two one seven o two
(06:25):
seven o two, the car feature thirteen minutes to three
o'clock and we continue our conversation and our car feature
around what to do if your e haaling trip turns dangerous.
We're joined by partner at DSc Attorney's Kirsty Haslam. We
take your calls on odible one double A three oh
(06:45):
seven oh two and the whatzap line oh seven two,
seven oh two one seven oh two. Kirsty, let us
talk through some of the different scenarios of what a
person is able to do. And I'm so grateful we
live in an in an error rather where we're able
to take out our phones and record because you being
(07:07):
in the legal space, it obviously helps us in terms
of not just the sharing and reporting, but having evidence.
Speaker 2 (07:16):
Yes, absolutely it's invaluable to be able to use your
phone to either take a video or pictures of a
scene of information such as a driver's license registrations, numbers
and so on, because memories fade very quickly after a
traumatic incident, so being able to record as much information
as possible if things go wrong, be it either by
(07:37):
a criminal action or by an accident from negligent driving.
The more information you are able to save and record
in real time upfront, the better that will help you
if it comes to pursuing a civil claim.
Speaker 1 (07:49):
Let's start with the scenario of getting into or being
involved in a car accident while you are a passenger
in an inhaling ride. And let's assume that in this
particular scenario we're going to discuss you observed it being
the fault of your own driver.
Speaker 2 (08:09):
Yes, so again important to get vertible. If there is
an accident, you need to make sure that you are
physically safe, as well as anyone else who was involved
in the accident. And if you need emergency assistance, then
you must obviously summon that assistance. But as soon as
you are safely able to do so, you should start
recording that information, be it licensed. This asking for a
(08:32):
copy of the driver's license of the Uber driver logging
the incident on the app itself, there are features that
enable you to log that an incident or accident has happened,
and then if you're able to take photos and videos
of your surroundings so that it's clear that we can
work out exactly what happened, who caused the accident, and
(08:53):
who is liable. So in the case of where your
own uber bolt whatever driver is responsible wholly for causing
that accident, your claim eventually, should you have suffered injuries,
would be against the Road ax and Fund and not
the ehaling service itself.
Speaker 1 (09:09):
Oh so you can't unless I would assume you report
the incident and they don't even do any kind of
duty of care. You can't take them to court for
negligence or anything like that.
Speaker 2 (09:26):
Where it relates to negligent driving. Specifically, the Road ax
and Fund Act actually indemnifies all drivers against liability where
body injury is a result. So if you've got damage
to your goods, for example, you've you know, a handbag,
an expensive handbag has been damaged, or sunglasses or something
(09:47):
physical that you would pursue against the ehaling Service and
the driver themselves. But where it relates to bodily injury,
your recourse remains against the Road Accident Fund.
Speaker 1 (09:58):
What are the legal res responsibilities of the ehaling service
provided to you.
Speaker 2 (10:06):
Well, they need to make sure that their vehicles are
road worthy, that their drivers are appropriately licensed, and that
there hasn't been repeated complaints of misconduct or difficulties. So
they do have certain duties that they have to full full.
But if you go into and no one ever does this,
Iron need did this because I'm a lawyer. If you
(10:27):
go into the terms of conditions on whatever app it
is you're using, you'll see that they are very carefully worded,
and that their drivers are often described as third party
providers and they're trying to create distance between themselves and
the actual driver. They're obviously trying to save themselves the
risk of being held liable if their driver does something wrong.
Speaker 1 (10:49):
So, in essence, if you don't want to agree to
those terms, don't agree to the services, you'd have to
go to road accident fund, which we know can take
a few years.
Speaker 2 (10:59):
Yes, that is so, yeah, sure.
Speaker 1 (11:02):
Okay, Now what happens in terms of hijacking, assault, robbery,
What options or what recourse is available to a passenger.
Speaker 2 (11:13):
Well, in that instance, you certainly immediately again, personal safety first,
make sure if you're injured you get assistance. But you
would have to report the incidents immediately to the police
as well as to the ealing platform, again via the app.
Normally you're able to do that. You would get a
case number from the police. I would say you must
(11:36):
save in and or communication between yourselves and the police
and or the service platform itself. And you know as
you can show, for example, that the incident occurred through
any negligence on the part of the driver or platform.
For example, they haven't suspended or bettered a driver where
there's been previous complaints, or if there were safety procedures
(11:57):
that were ignored. Think of the scenario where a driver
might willingly drive into a notoriously dangerous area at a
dangerous time of night where others safer options were available.
There you might have recourse against the ehaling service platform
is you are injured and suffer loss as a result.
Speaker 1 (12:16):
Okay, and then let's assume, you know, worst case scenario
nightmare that your driver is the person but they just
decide to kidnap you or whatever the case may be,
and then you get away. Can you have a civil
claim against the platform?
Speaker 2 (12:35):
Certainly there would be the prospect of a civil claim.
And in all of these instances by the way that
we're discussing. What is most important after USAFE and you've
reported the instance, et cetera, is to get legal advice
as soon as possible, because the sooner those investigations can
be undertaken by an attorney, the soon you can get
to the bottom of who is liable and who to pursue.
Speaker 1 (12:54):
All right, we're going to go to our voice notes
on seven two seven two one seven two. Here is
the first one.
Speaker 4 (13:02):
I appreciate your topic with regards to inhaling safety, and
I want to mention that most riders would complain that
we are accepting and declined in their rights and oh
they have been requesting for long and we're not accepting
(13:23):
their rights. If you go into a high risk place
my melods John's vag CBD to a CBD orlieve an
out Madrand, you must request with card. It makes it
easy for us because if you requests with cash, then
(13:43):
we are suspicious you're going to a high risker requistionm
with cash, we are very suspicious. We're gonna decline. You're
gonna request for a long time, for two hours, not
it's gonna accept unless the person who knows.
Speaker 5 (13:54):
The area.
Speaker 3 (13:56):
Good afternoon. Yeah, most of these incidents is they happened
in Mamilad last week alone, over fifteen to sixteen because
we're hijacked orhaling. Two drivers were short did and they
said it. Part level real is that even the cybervors
will point to the police, this is the person that
hijacked me. Traitoria is polication will do nothing. Once went
(14:19):
there matching, then the hijien ging stops stopped a bit,
but now they're back again with full force. Even the
police don't want to do anything about it. They don't
even when I lift the thing up, because most of
the people I know who are jacked, they keep on
pointing the police this is the person stays here, the
person who I jacked me, and they will do jack
(14:41):
about it, nothing about it.
Speaker 6 (14:43):
Thank you, last level, good afternoon, Thank you for the conversation.
This is so wonderful. But it is said that the
people you're supposed to be talking to about this, which
is either Uber and Bolt, are not stepping up to
the table to discuss this with anybody, whether it be
drivers or you guys in the media. They are just
quiet and not assisting in any way or form. But
(15:06):
we really, really do appreciate you bringing this conversation into
the fourth.
Speaker 1 (15:10):
Sure, Kirsty, there's one more message here before we'd quickly debrief.
Paul says I just returned from San Francisco, where they
have driverless cabs. Some female locals said that they far
prefer having driverless cars, especially late at night if they're
traveling alone. They feel much safer than being driven by
male drivers, and are happy to pay a premium for
(15:31):
driverless cars. So, Kursty, just based on those messages, what
are your thoughts.
Speaker 2 (15:38):
Well, what is interesting is that most of those comments
were from the perspective of concerns for the drivers, which
we must not lose out of sight, particularly in the
context of how we started this interview, which related to
the crimes being perpetrating on drivers, and it's certainly an
issue that needs urgent attention, you know. Just those stats
are alarming. Fifteen to sixteen cars hiject the space of
(16:00):
a weekend, two people's shops, and the complaint was that
the police are doing nothing about it. So the victims
of those crimes, is they're not satisfied with the police's conduct,
should certainly pursue it further with something like iPad and
we just needs to be looked into. You know, these
drivers have rights, you know, to protections as much as
the passengers do.
Speaker 1 (16:20):
Very quickly, we're going to take Jonathan and Randberg. Go ahead, Jonathan,
thank you for.
Speaker 5 (16:25):
Picking my car. My sister, I think the channel a
driver over a driver as well on my on my side,
the challenges we are faking as the drivers, I think
they over on their boat. All these guys, they need
to make it possible. Like you, as a driver going
to pick up a passenger, the passenger already know the
(16:47):
car and the driver that is picking them. By meloking
at the picture on the profile said oh, the drivers
we don't know who we are picking up, become a
challenging that we are faithy. We'll oh we get there.
So I think it's going to be a great thing.
Even if you request for someone let ober or boat
go fight the present a chance to slot in the
(17:12):
picture of the present. The requests came for Dan so
that when you, as a driver goes there, you need
to know your point is the person that you are
picking You already know the person you're picking up, as
the clients also know the driver.
Speaker 1 (17:27):
Jonathan, you are raising such an important point Kirsty in
the last ten seconds. I mean, do you think this
will help with the driver's.
Speaker 2 (17:34):
Safety definitely, you know, the more safety guards we can
build in, the better for all concerned.
Speaker 1 (17:40):
Yeah. Thank you so so much Kirsty for chatting to us.
I know we've run out of time and we regularly
revisit the Inhaling Services conversation and I will chat with
the team and see when we pick this up again.
Seven o two the car feature Car Feature time twenty
one minutes to three o'clock and in our car feature
for today, we're talking about what it is you need
to do if your ehaling trip turns dangerous. This is
such a critical conversation for men and women alike because
(00:20):
we know there's so many things happening in that space.
Will be joined by Kirsty Haslam, partner at DSc Attorneys
for the conversation. We take your comments and your questions
on O double one w A three oh seven oh
two in the WhatsApp line oh seven two seven two
one seven two. Kirsty, welcome to the show. Thank you
so much for joining us.
Speaker 2 (00:39):
Hibo good to be with you.
Speaker 1 (00:41):
Thank you so so much, and I'm so happy we
are having this conversation. How how prevalent are dangerous situations
coming up in the ehaling space. I don't know how
this happened to me, Kirsty, but I took an airport
died very very early in the morning, and the guy
(01:03):
was so lovely. He even got out to take my suitcases.
He fetched me a trolley and I was like, oh,
what a lovely guy. And I'd go into the app
when I'm standing in the queue to check in, just
to tip him, only to realize it's not the same face,
And I thought, oh my goodness, that could have turned
out a lot worse than what happened, because I just
(01:23):
saw that alarming the number plates, I saw the car,
and I got in and wasn't paying attention to does
the face match? But I guess I was fine. But
that's not the case for many people.
Speaker 2 (01:35):
Yes, it does happen. Imposture drivers are a thing, and
there are increasing reports of that kind of scenario. But
to come back to your original question, there's a dual
danger at this time of year, isn't it, Because there's
more people on the road to begin with, and we
know our accident rates go out terribly over the festive
season just in terms of general accidents and so on
(01:56):
for various reasons. But also there have been reports of
an increase in crime involving ehaling services, with as many
as seventy two percent of ehaling service drivers reporting that
they've had threats from traditional taxi operators, for example. So
there's a dual danger there.
Speaker 1 (02:14):
Really, and I think we do need to keep talking
about it because that issue seems to not be going away,
and every now and then some story will come up
in the news and then we'll have the conversation all
over again. But if we look at the fact that
number one, the crime in the country is not exactly amazing,
like save for this past weekend, where you know, joe
(02:36):
Berg was quite a very very safe city, where are
we in terms of the other kinds of dangers that
might not be that obvious Kirsty.
Speaker 2 (02:46):
With reference to ehaling in particular, Well, of course, yes,
there are reports of assaults happening both on the drivers
themselves as well as being perpetuated by drivers on passengers.
Of course, there's a particular vulnerability for female ehaling drivers,
(03:06):
forty three percent of whom reported having experienced sexual harassments
themselves on duty. So it's important to keep it in
perspective that this is something that is happening to drivers
both as well as passengers.
Speaker 1 (03:19):
Okay, let's look at the common ones that we are
quite aware of, which are the dangers that drivers can
face from your traditional taxi industry and cab industry. Are
there any cases you've come across where you have noted
you know what we can be aware of, I mean,
we will know of individuals where after a certain time
(03:42):
of night, they're like, I'm sorry, I can't come. You'll
offer an uber or whatever, a bolt, whatever ehaling service
and they'll say sorry, they don't even want to come
to this area because it's so dangerous.
Speaker 2 (03:53):
Yes, it happens with both areas as well as times,
as you've pointed out, and in terms of across the country,
there seems to have been particular prevalence of violence against
ehaling service drivers in the karting In August alone, there
were thirteen drivers killed in a space of two weeks.
So this is a very alarming thirteen drivers killed in
(04:15):
the space of two weeks in August in karting. Yes,
that's correct.
Speaker 1 (04:19):
And was it all related to taxi or some of
them were hijackings or you know, stray bullets.
Speaker 2 (04:27):
Yes, So the stats that we get are very unsatisfactory
from SAPs. They don't specifically categorize crimes, for example, with
crimes relating to ehaling or crimes relating to taxi. It's
in the broader description of what has happened. But this
is the popular reporting is that there were in fact
(04:47):
thirteen ehaling drivers killed in karting in a space of
two weeks.
Speaker 1 (04:53):
Why and maybe you can share with us. Is that
categorizing so important?
Speaker 2 (04:59):
Well, it would help us track the trends, would it not.
You know, it's hard to fine tune trends and therefore
be able to address a problem specifically if you're not
able to identify it.
Speaker 1 (05:11):
Okay, Now, when we look at the more unique cases,
I think there was the one that happened. Was it
at my More where the driver was burnt in their vehicle?
I could be wrong, but I know it happened outside
a more insut or those ones that have made big,
big stories in terms of you know, the news and
(05:32):
the headlines. Have you observed any kind of changes from
the period when those things happen.
Speaker 2 (05:41):
I'm not familiar with that specific instance that you mentioned,
but I am more familiar with the perpetration of crimes
from traditional taxi operators, obviously by virtue of it being
a very competitive field. And I've had conversations. In fact,
I happened to use Uberza conversations with Uber drivers about
(06:01):
their fears.
Speaker 3 (06:02):
As far as that is concerned.
Speaker 1 (06:05):
Okay, we're gonna take a break, Kirsty. When we come back,
let's get into the nitty gritties of what one is
able to do when they find themselves in this dangerous situation.
Get your questions and comments in on odible one double
A three oh seven oh two, in the whatsap line
oh seven two seven oh two one seven o two
(06:25):
seven o two, the car feature thirteen minutes to three
o'clock and we continue our conversation and our car feature
around what to do if your e haaling trip turns dangerous.
We're joined by partner at DSc Attorney's Kirsty Haslam. We
take your calls on odible one double A three oh
(06:45):
seven oh two and the whatzap line oh seven two,
seven oh two one seven oh two. Kirsty, let us
talk through some of the different scenarios of what a
person is able to do. And I'm so grateful we
live in an in an error rather where we're able
to take out our phones and record because you being
(07:07):
in the legal space, it obviously helps us in terms
of not just the sharing and reporting, but having evidence.
Speaker 2 (07:16):
Yes, absolutely it's invaluable to be able to use your
phone to either take a video or pictures of a
scene of information such as a driver's license registrations, numbers
and so on, because memories fade very quickly after a
traumatic incident, so being able to record as much information
as possible if things go wrong, be it either by
(07:37):
a criminal action or by an accident from negligent driving.
The more information you are able to save and record
in real time upfront, the better that will help you
if it comes to pursuing a civil claim.
Speaker 1 (07:49):
Let's start with the scenario of getting into or being
involved in a car accident while you are a passenger
in an inhaling ride. And let's assume that in this
particular scenario we're going to discuss you observed it being
the fault of your own driver.
Speaker 2 (08:09):
Yes, so again important to get vertible. If there is
an accident, you need to make sure that you are
physically safe, as well as anyone else who was involved
in the accident. And if you need emergency assistance, then
you must obviously summon that assistance. But as soon as
you are safely able to do so, you should start
recording that information, be it licensed. This asking for a
(08:32):
copy of the driver's license of the Uber driver logging
the incident on the app itself, there are features that
enable you to log that an incident or accident has happened,
and then if you're able to take photos and videos
of your surroundings so that it's clear that we can
work out exactly what happened, who caused the accident, and
(08:53):
who is liable. So in the case of where your
own uber bolt whatever driver is responsible wholly for causing
that accident, your claim eventually, should you have suffered injuries,
would be against the Road ax and Fund and not
the ehaling service itself.
Speaker 1 (09:09):
Oh so you can't unless I would assume you report
the incident and they don't even do any kind of
duty of care. You can't take them to court for
negligence or anything like that.
Speaker 2 (09:26):
Where it relates to negligent driving. Specifically, the Road ax
and Fund Act actually indemnifies all drivers against liability where
body injury is a result. So if you've got damage
to your goods, for example, you've you know, a handbag,
an expensive handbag has been damaged, or sunglasses or something
(09:47):
physical that you would pursue against the ehaling Service and
the driver themselves. But where it relates to bodily injury,
your recourse remains against the Road Accident Fund.
Speaker 1 (09:58):
What are the legal res responsibilities of the ehaling service
provided to you.
Speaker 2 (10:06):
Well, they need to make sure that their vehicles are
road worthy, that their drivers are appropriately licensed, and that
there hasn't been repeated complaints of misconduct or difficulties. So
they do have certain duties that they have to full full.
But if you go into and no one ever does this,
Iron need did this because I'm a lawyer. If you
(10:27):
go into the terms of conditions on whatever app it
is you're using, you'll see that they are very carefully worded,
and that their drivers are often described as third party
providers and they're trying to create distance between themselves and
the actual driver. They're obviously trying to save themselves the
risk of being held liable if their driver does something wrong.
Speaker 1 (10:49):
So, in essence, if you don't want to agree to
those terms, don't agree to the services, you'd have to
go to road accident fund, which we know can take
a few years.
Speaker 2 (10:59):
Yes, that is so, yeah, sure.
Speaker 1 (11:02):
Okay, Now what happens in terms of hijacking, assault, robbery,
What options or what recourse is available to a passenger.
Speaker 2 (11:13):
Well, in that instance, you certainly immediately again, personal safety first,
make sure if you're injured you get assistance. But you
would have to report the incidents immediately to the police
as well as to the ealing platform, again via the app.
Normally you're able to do that. You would get a
case number from the police. I would say you must
(11:36):
save in and or communication between yourselves and the police
and or the service platform itself. And you know as
you can show, for example, that the incident occurred through
any negligence on the part of the driver or platform.
For example, they haven't suspended or bettered a driver where
there's been previous complaints, or if there were safety procedures
(11:57):
that were ignored. Think of the scenario where a driver
might willingly drive into a notoriously dangerous area at a
dangerous time of night where others safer options were available.
There you might have recourse against the ehaling service platform
is you are injured and suffer loss as a result.
Speaker 1 (12:16):
Okay, and then let's assume, you know, worst case scenario
nightmare that your driver is the person but they just
decide to kidnap you or whatever the case may be,
and then you get away. Can you have a civil
claim against the platform?
Speaker 2 (12:35):
Certainly there would be the prospect of a civil claim.
And in all of these instances by the way that
we're discussing. What is most important after USAFE and you've
reported the instance, et cetera, is to get legal advice
as soon as possible, because the sooner those investigations can
be undertaken by an attorney, the soon you can get
to the bottom of who is liable and who to pursue.
Speaker 1 (12:54):
All right, we're going to go to our voice notes
on seven two seven two one seven two. Here is
the first one.
Speaker 4 (13:02):
I appreciate your topic with regards to inhaling safety, and
I want to mention that most riders would complain that
we are accepting and declined in their rights and oh
they have been requesting for long and we're not accepting
(13:23):
their rights. If you go into a high risk place
my melods John's vag CBD to a CBD orlieve an
out Madrand, you must request with card. It makes it
easy for us because if you requests with cash, then
(13:43):
we are suspicious you're going to a high risker requistionm
with cash, we are very suspicious. We're gonna decline. You're
gonna request for a long time, for two hours, not
it's gonna accept unless the person who knows.
Speaker 5 (13:54):
The area.
Speaker 3 (13:56):
Good afternoon. Yeah, most of these incidents is they happened
in Mamilad last week alone, over fifteen to sixteen because
we're hijacked orhaling. Two drivers were short did and they
said it. Part level real is that even the cybervors
will point to the police, this is the person that
hijacked me. Traitoria is polication will do nothing. Once went
(14:19):
there matching, then the hijien ging stops stopped a bit,
but now they're back again with full force. Even the
police don't want to do anything about it. They don't
even when I lift the thing up, because most of
the people I know who are jacked, they keep on
pointing the police this is the person stays here, the
person who I jacked me, and they will do jack
(14:41):
about it, nothing about it.
Speaker 6 (14:43):
Thank you, last level, good afternoon, Thank you for the conversation.
This is so wonderful. But it is said that the
people you're supposed to be talking to about this, which
is either Uber and Bolt, are not stepping up to
the table to discuss this with anybody, whether it be
drivers or you guys in the media. They are just
quiet and not assisting in any way or form. But
(15:06):
we really, really do appreciate you bringing this conversation into
the fourth.
Speaker 1 (15:10):
Sure, Kirsty, there's one more message here before we'd quickly debrief.
Paul says I just returned from San Francisco, where they
have driverless cabs. Some female locals said that they far
prefer having driverless cars, especially late at night if they're
traveling alone. They feel much safer than being driven by
male drivers, and are happy to pay a premium for
(15:31):
driverless cars. So, Kursty, just based on those messages, what
are your thoughts.
Speaker 2 (15:38):
Well, what is interesting is that most of those comments
were from the perspective of concerns for the drivers, which
we must not lose out of sight, particularly in the
context of how we started this interview, which related to
the crimes being perpetrating on drivers, and it's certainly an
issue that needs urgent attention, you know. Just those stats
are alarming. Fifteen to sixteen cars hiject the space of
(16:00):
a weekend, two people's shops, and the complaint was that
the police are doing nothing about it. So the victims
of those crimes, is they're not satisfied with the police's conduct,
should certainly pursue it further with something like iPad and
we just needs to be looked into. You know, these
drivers have rights, you know, to protections as much as
the passengers do.
Speaker 1 (16:20):
Very quickly, we're going to take Jonathan and Randberg. Go ahead, Jonathan,
thank you for.
Speaker 5 (16:25):
Picking my car. My sister, I think the channel a
driver over a driver as well on my on my side,
the challenges we are faking as the drivers, I think
they over on their boat. All these guys, they need
to make it possible. Like you, as a driver going
to pick up a passenger, the passenger already know the
(16:47):
car and the driver that is picking them. By meloking
at the picture on the profile said oh, the drivers
we don't know who we are picking up, become a
challenging that we are faithy. We'll oh we get there.
So I think it's going to be a great thing.
Even if you request for someone let ober or boat
go fight the present a chance to slot in the
(17:12):
picture of the present. The requests came for Dan so
that when you, as a driver goes there, you need
to know your point is the person that you are
picking You already know the person you're picking up, as
the clients also know the driver.
Speaker 1 (17:27):
Jonathan, you are raising such an important point Kirsty in
the last ten seconds. I mean, do you think this
will help with the driver's.
Speaker 2 (17:34):
Safety definitely, you know, the more safety guards we can
build in, the better for all concerned.
Speaker 1 (17:40):
Yeah. Thank you so so much Kirsty for chatting to us.
I know we've run out of time and we regularly
revisit the Inhaling Services conversation and I will chat with
the team and see when we pick this up again.
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