In this episode, we sit down with Steven Javor, Head of Digital Customer Experience at Schneider Electric, for an inside look at how a global leader navigates the realities of digital transformation, AI, and the fast-changing world of B2B distribution. Steven shares Schneider Electric’s lessons learned from building marketplace strategies, upskilling employees in AI, and what it takes to keep up with the next generation of B2B buyers.
Key Takeaways:
(02:05) An intro into what Schneider Electric does
(05:28) Schneider Electric’s global approach to customer experience and digital strategy
(07:34) How regional differences shape digital transformation in B2B
(09:08) How B2B companies can succeed with digital
(13:22) Steve’s takeaways from recent B2B Online events
(15:21) The risks of not exploring and implementing digital solutions
(20:33) The evolution from D2C to marketplace: supporting distributors instead of competing
(24:25) Building AI competency at scale – Schneider’s internal mandate
(29:10) The link between digitization, sustainability, and Schneider’s core business
(31:06) Steven’s advice for digital leaders on aligning executive buy-in and driving change
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