From the growth of AI chatbots and tools to branch renovations, banks are dealing with multiple emerging(and older) trends on a daily basis. OneUnited Bank, the largest Black-owned bank, has been at the forefront of digital innovation, including AI tools. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Erin Cohee, VP of user experience and business development at OneUnited Bank to learn more about top banking trends.
During the podcast, Cohee discussed several trends including:
- What's new in branches.
- What's new in digital banking.
- What's new in employee training.
- What role will AI play in banks.
You can listen to the full interview above.
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