Self-service tools in banking have a long history, going back to the birth of the ATM in the 1960s. Today, there are a variety of self-service banking solutions ranging from video ITMs to chatbots, mobile banking and much more.
In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Joe Myers, EVP of global banking at Diebold Nixdorf about the ins and outs of self-service banking solutions and trends.
During the conversation, Myers covered topics ranging from the adoption rates of cash recycling in banks to customer experience trends in more. Some of the topics covered include:
- What are the top ATM features?
- How can banks made video banking work in their market?
- What about security?
- How do ITMs fit in the broader omnichannel banking world?
- How can banks successfully improve the customer experience with self-service?
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