Why Choose Positivity?

The choice to be kind is in your hands. It isn’t always easy, but I’d like to challenge you to try. 

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We’ve all encountered toxic people, but what’s the best way to handle these individuals? To start out, let me tell you a story. I was recently making a few follow-up calls when I encountered a gentleman who seemed to be generally angry with life. A lot of things were said in the conversation that I could have reacted negatively to, but I decided to do something against that impulse. This gentleman was upset at me having called his elderly mother, who had expressed interest in selling her home with me. He insinuated I was harassing her, which obviously wasn’t my intention. But instead of reacting with a negative attitude, I defended my position and asked him to help me understand his. I allowed the gentleman to explain his position, then de-escalated the situation by expressing empathy and solidarity. I offered to take him out of my database, apologized for the situation at hand, and ended the conversation.

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