On this episode we are joined by Jan Hummel who is the CEO & Founder of Fruitisimo and the Fruitisimo Group.
Fruitisimo is the fruitiest bar near you! Despite its Italian-sounding name – through which the company demonstrates its passion for fruit – Fruitisimo is of Czech origin. The Fruitisimo brand is best expressed by its slogan LIVE WHAT YOU LOVE; which for them means health, active lifestyles, fun, smiles and passion. This is Fruitisimo’s key strength, or “secret recipe”. They are not about the fastest mixers or most powerful juicers, they are about people who love what they do and they want their customers to experience it on every visit. Fruitisimo was established 15 years ago and since the beginning has displayed consistently increasing growth in terms of both sales and store count. Over the past few years, Fruitisimo has gone from a small local company to a rapidly expanding mid-sized company which now operates in over 80 stores across Central and Eastern Europe, and are entering more European markets in the upcoming months.
Topics during the show include:
- An introduction to Jan and how the story of how Fruitisimo has evolved
- Fruitisimo's mantra, live what you love and why the customer experience is so important for them
- The customer experience strategy and impact to growth
- Linking experience and emotion to the impact on revenue
- Employee experience, onboarding and their service with a smile guarantee
- Customer loyalty, including the customers into the future development of their brand
- Jan's top 3 must do tips for customer experience greatness
You can find out more about Fruitisimo, their brand and stores via http://fruitisimogroup.com/
Should you wish to connect with with Christian, you can do so via LinkedIn https://www.linkedin.com/in/jan-hummel-fruitisimo/ or drop him a mail to jan.hummel@fruitismogroup.com
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
My Favorite Murder with Karen Kilgariff and Georgia Hardstark
My Favorite Murder is a true crime comedy podcast hosted by Karen Kilgariff and Georgia Hardstark. Each week, Karen and Georgia share compelling true crimes and hometown stories from friends and listeners. Since MFM launched in January of 2016, Karen and Georgia have shared their lifelong interest in true crime and have covered stories of infamous serial killers like the Night Stalker, mysterious cold cases, captivating cults, incredible survivor stories and important events from history like the Tulsa race massacre of 1921. My Favorite Murder is part of the Exactly Right podcast network that provides a platform for bold, creative voices to bring to life provocative, entertaining and relatable stories for audiences everywhere. The Exactly Right roster of podcasts covers a variety of topics including historic true crime, comedic interviews and news, science, pop culture and more. Podcasts on the network include Buried Bones with Kate Winkler Dawson and Paul Holes, That's Messed Up: An SVU Podcast, This Podcast Will Kill You, Bananas and more.