095 - Game-Changer in Blue: Insight on the Power of Listening Skills in Policing

Conflict in the workplace: How do we define it, and why does it matter? CPP Global (the publisher of the Myers-Briggs Assessment) defines conflict as “any workplace disagreement that disrupts the flow of work.” This definition emphasizes that conflict reduces productivity. A worldwide study by CPP looking at workplace conflicts showed that 57% of the US respondents had NOT received training in how to manage workplace conflict, even though 95% of people who have received training as part of leadership development or formal external courses say that it helped them in some way. Policing is a profession that has many different types of workplace conflicts. While officers undergo de-escalation training, learning the Our Community Listens skills has led to many of them saying they wish to have this type of training at the start of their careers. That includes our guest, Sergeant Brian Brown, of the University of Colorado Police Department.As a teenager, Officer Brown was influenced by two tragic events: the Columbine School Shooting, which was close to where he grew up, and the disastrous events of 9/11. Witnessing those society-changing tragedies solidified our guest's passion for public safety. His choice to serve at the University of Colorado was no mistake, as he wants to affect young adults positively. Officer Brown has a devotion to making connections with others. He believes the skills he has learned in the OCL class can help make us a better society. Listen to how he applies them with his boss, the public, and his family of four kids.---0:00-3:05 - Conflict in the workplace3:15 - Conversation begins w/Sergeant Brian Brown29:30 - Skill Snippet on Powerful Questions