Bridge the Gap: The Senior Living Podcast

On this episode of Bridge the Gap, Josh and Lucas sit down with Ryan Spalding of Gibson Insurance to unpack one of the most overlooked, but critical, components of senior living operations: insurance and risk management. Ryan shares a behind-the-scenes look at the pressures operators face today. He also highlights real-world operator strategies, including creative staffing solutions and embedded technologies that reduce falls and c...

On this episode of Bridge the Gap, Josh and Lucas sit down with Andrew Gall, Director of Customer Growth at Nobi, to explore how technology is transforming senior living. Andrew shares a unique perspective shaped by both operations and tech and dives into the opportunities of integrating technology into caregiving environments and the challenge of maintaining human connection.

Key Topics Covered

What does the future of senior living really look like? In this episode of Bridge the Gap, Andrew Smith, VP of Operations and Innovation at HumanGood, shares a bold vision: transforming senior living communities into measurable “laboratories for healthy aging.” Andrew dives into how the industry is evolving beyond social engagement to delivering proven health outcomes. From AI-driven operational intelligence to cohort-based fitness...

Senior living design is evolving rapidly, and architects like Rocky Berg are helping shape what the future looks like. In this episode of Bridge the Gap, Josh and Lucas sit down with Rocky, Principal, Director of Business Development at Three Architecture, to discuss how senior housing design is shifting to meet the expectations of the boomer generation. This conversation explores how thoughtful design can elevate the resident expe...

What if senior living felt like home, not just looked like it? In this episode of Bridge the Gap, Josh and Lucas sit down with George Kutnerian of Wellpointe Inc. to explore their fast-growing residential care home model. With over 67 locations across California, George shares how small, six-resident homes are reshaping the future of assisted living by prioritizing intimacy and personalization. If you’re interested in the future of...

SHOWNOTES:

Senior housing has officially moved beyond recovery and into its next growth phase, and the data proves it.

In this episode of Bridge the Gap, hosts Josh Crisp and Lucas McCurdy welcome back Arick Morton, CEO of NIC MAP, to break down the latest trends shaping the senior living industry. They also discuss why senior housing is currently the top-performing real estate asset class, how investors are viewing the sector, and w...

What does disciplined growth look like in today’s senior housing market?

In this episode of Bridge the Gap, Todd Marsh, CEO of Triple Crown Senior Living, shares how his team is scaling smarter in 2026 and beyond. After a season of rapid growth, Triple Crown hit pause to refocus on operational excellence before accelerating growth again. If you’re an operator, investor, or developer in senior living, then don’t miss this important c...

The senior living referral system is at an inflection point, and Greg Mason of SilverAssist believes it’s time for a fundamental shift. In this episode of Bridge the Gap, Greg shares the vision behind SilverAssist’s acquisition of Caring.com and how the move expands their digital reach while transforming how families experience the transition into senior living. If you’re an operator frustrated with legacy referral models, or a pro...

How do you scale a senior living organization without losing the heart behind your mission? This week, Tim Bryant of StoryPoint Group discusses their 1440 philosophy, a daily reminder that there are 1,440 minutes in every day to create the absolute best experience in every interaction, for every person. The conversation also explores the senior living industry’s recovery and advice for emerging leaders in senior living. If you care...

In this episode of Bridge the Gap, Jim Kovac joins the show to give an exclusive look at this year’s Senior Living 100 Conference, where they’ll tackle why the industry must shift from playing defense to confidently claiming its “longevity advantage.” We dive into the conference theme “The Future Is Personal: Macro Thinking, Micro Intent,” unpacking what it means for leadership, workforce engagement, and resident experience. If you...

The senior living industry is at a pivotal turning point, and this episode of Bridge the Gap captures exactly why. Josh and Lucas sit down with returning guest Traci Taylor-Roberts, newly appointed CEO of Harmony Senior Services, to discuss leadership transitions, portfolio growth, and, most importantly, the changing expectations of today’s senior living customer. From resident advisory boards and technology feedback loops to custo...

The NIC Spring Conference is heading to Nashville, Tennessee, and this episode of Bridge the Gap offers a deep dive into what you can expect on the conference floor. Josh and Lucas welcome back Amy Peters of NIC to break down the biggest themes driving senior housing today, and how NIC is addressing them. Amy shares how NIC is discussing unprecedented demand, new HUD financing strategies, and scalable solutions that meet both resid...

In this episode of Bridge the Gap, Keri Moore of 828id goes on a deep dive into how life plan communities (CCRCs) are adapting to today’s market realities. With new senior living development at historic lows and occupancy on the rise, operators are turning to strategic renovations, reprogramming, and interior-led transformations to stay competitive.

Keri shares practical insights on maximizing limited capital, from rethinking FF&...

Artificial intelligence is everywhere—but most leaders still aren’t sure how to use it effectively. In this episode of Bridge the Gap, we sit down with Tiffany Karlin and Nate Sundheimer of Wipfli to unpack what it truly means to be an AI-empowered leader in senior living.

Rather than focusing solely on tools, Tiffany and Nate emphasize that successful AI adoption starts with a new mindset and self-awareness. They explore why cultur...

As senior living enters a new era of growth, workforce challenges are quickly becoming the industry’s biggest bottleneck. Recorded live from the LeadingAge National Show in Boston, hosts Josh Crisp and Lucas McCurdy sit down with Paul Jarvis, EVP of Sales and Marketing at Procare HR, to unpack what operators must do to prepare for 2026 and beyond.

This conversation explores why “getting a little bit better at everything HR-related” ...

Employee retention remains one of the most pressing challenges in senior living, but according to The Queen of Retention, Cara Silletto, the problem isn’t that “nobody wants to work anymore.” In this episode of Bridge the Gap, Josh Crisp and Lucas McCurdy welcome Cara back to unpack why retention failures are often rooted in leadership, culture, and outdated assumptions. Cara introduces her Employee Retention Ecosystem, a holistic ...

In this episode, Josh and Lucas sit down with returning guest Arick Morton, CEO of NIC MAP Arick shares key takeaways from his conference session, including the widening mismatch between senior housing supply and demand, rising occupancy across nearly every market, and what these trends mean for life plan and nonprofit communities.

In this episode, we cover:

1. Senior housing occupancy approaching the 90% threshold
2. Life plan communi...

In this special Christmas episode closing out Season 8 of Bridge the Gap, Josh and Lucas reflect on eight years of conversations that have helped shape the senior living industry. From humble beginnings to nearly 600 episodes and millions of impressions, they look back on the relationships, stories, and mission that continue to drive the platform forward.

In this episode, we discuss:

• The missional “why” behind senior living leade...

In this episode of Bridge the Gap, Josh and Lucas sit down with Ashley Luchsinger of Aline at the LeadingAge conference in Boston to explore how AI and CRM innovation are reshaping senior living sales and operations. Ashley shares insights into Aline’s evolving mission of “elevating aging,” driven by new leadership, a renewed focus on customer alignment, and the launch of a customer advisory board. The conversation dives deep into ...