What Does it's All About People Mean

Lee explores the critical role of people in driving improvement within organisations. Drawing from recent experiences in delivering improvement training, Lee emphasises that while tools and methodologies are essential, they must be aligned with the right habits, behaviours, and a clear purpose to be effective. He discusses the importance of creating a culture where individuals feel empowered to identify and address issues, highlighting the need for both top-down direction and bottom-up collaboration. Lee encourages listeners to think differently and engage in meaningful conversations that foster connection and collaboration, ultimately leading to high performance and successful outcomes.

KEY TAKEAWAYS

1. Importance of People in Improvement: Improvement is fundamentally about people. Engaging, aligning, and influencing individuals is crucial for achieving desired outcomes in any organisation.

2. Connection of Tools and Behaviors: Tools such as skills matrices and visual management should be utilised to influence the right habits and behaviors. They must be aligned with the organisation's goals and purpose to be effective.

3. Culture and Habits: The culture of an organisation is shaped by the habits, behaviors, and routines of its people. Recognising and addressing these elements is essential for fostering a positive and productive work environment.

4. Top-Down and Bottom-Up Approaches: Effective improvement requires both top-down direction and bottom-up idea generation. Leaders should set expectations and role model behaviors while also creating safe spaces for employees to share their thoughts and solutions.

5. Continuous Engagement and Reflection: Improvement is an ongoing process that involves connecting, conversing, collaborating, and celebrating achievements. Regular reflection on these interactions helps reinforce positive behaviors and drives continuous improvement.

BEST MOMENTS

"Improvement needs to be a factor in everybody's role, but we outsource it to change teams." 

"High performance is a demonstrable evidence of the right habits and behaviors, consistently doing the right thing at the right time." 

"If you see something out of the ordinary, what's out of the ordinary to you might not be out of the ordinary to somebody else." 

"You've got to think and do to achieve. You've got to think different." 

"It's all about the people, but it's about how we are influencing people, engaging people, aligning with people." 

HOST BIO

You can contact Lee Houghton on 07813342194 [e-mail] https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.