In this BAM interview, Byron Lazine and Sheila Reddy dive into the evolving world of real estate technology with Mosaik.io. They discuss the importance of agent adaptability, personalization, and how Mosaik aims to revolutionize client experiences and agent operations in real estate, stressing the need for efficiency and a consultative approach to remain relevant in the industry.
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Timestamps:
00:00โ01:16 Intro
01:16 Who is Sheila Reddy?
03:34 Parallels between the healthcare and real estate industries
05:16 Whatโs really behind the high cost of healthcare? (more parallels)
08:29 Challenges and technological evolution in real estate and healthcare
10:23 How do you see developing changes in regulations impacting the role of RE agents?
13:06 3 key things agents need to focus on today
14:19 As things get harder (in healthcare and real estate) attrition goes up.
16:16 Industry Perspectives: Healthcare Professionals on Real Estate
21:32 Whatโs your definition of a good or great agent moving forward?
23:39 Lifelong advisors donโt use the term โpast clientsโ (the โportfolioโ analogy)
25:40 What are some other roles that the agent should be taking on?
28:56 Advancing real estate client experiences: Personalized automation & transparency
31:12 Why havenโt agents done this in the past? Challenge #1: Personalization at scale
33:13 Challenge #2: Integration
35:33 More and more, clients want to see the whole process through the agentโs eyes
37:42 Shift toward personalization & curation of information (and how much can be automated)
39:01 Mosaikโs role in all this & an upcoming webinar with Sheila
41:35 โClient retention is going to be everything.โ
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