Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again & Again."
Topics include:
-Shep's number 1 business measurement leaders should be monitoring
-Why loyalty programs don't always drive loyalty
-Technology driven personalization vs the human touch
-Leveraging consumer behavior trends to creat marketable customer experience (and so much more)
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