In this episode of the CELab podcast, host Dave Derington sits down with Casey Izzo from Bionic Advertising Systems to unpack an extraordinary journey of digital transformation. Learn how a small team turned their high-touch CSM-led software training into an accessible, scaled digital success experience.
Casey shares her team's remarkable achievement of developing a comprehensive academy with nearly 100 videos in months, using innovative tools like Synthesia for AI-powered narration and strategic content design, Camtasia for editing, Wistia for hosting, and Gainsight to bring it all together. Even more, with such a small team they leveraged content creation expertise through Greenmusk to accelerate delivery. The result? Over 150 certifications issued, dramatically reduced training overhead, and a learning platform that serves both customers and industry professionals.
Key Insights:
- How to Build an Enterprise-Level Academy with Limited Resources
- Leveraging AI and Smart Tools to Dramatically Reduce Training Time
- Transforming Customer Onboarding from Live Sessions to Strategic 30-Minute Meetings
- Creating a Learning Platform That Attracts Users Beyond Your Customer Base
- Practical Strategies for Making Complex Software Training Engaging and Accessible
Whether you're a Customer Success leader, a Training Professional, or tech innovator, this episode offers a blueprint for scaling education without scaling complexity.
Listen now and transform your approach to customer learning!
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