How to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre

Guest: Trent Fulcher, Cincom Program Director for Customer Experience Management Trent Fulcher recently delivered a webcast on "How to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre." In this podcast episode we explore some of the topics covered in that 60-minute webcast. Trent brings a wealth of practical “know-how” to us on this topic from his background as an international consulting manager who specialized in developing customer experience strategies. Trent has held previous positions at PriceWaterhouseCoopers, IBM and Microsoft. You can view the complete recorded webcast -- How to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre at www.cincom.com/cemwebcast