Ben Gledhill on Recruitment Transformation

Alan Walker speaks to Yodel's Head of Resourcing Ben Gledhill, on how he is transforming hiring in their business.

We heard

• About his role as Head of Resourcing at Yodel
• How he has revolutionised driver recruitment and candidate experience via ChatBots
• Why the challenge of a large transformation project attracted him
• Where to start with a transformation project
• Why quick wins are important, but the long term goal should be fundamental change
• Why having the right people in place should be the first step
• About key parts of his project - process, attraction, onboarding and retention
• How hiring Employed and Self-Employed people offers different challenges
• Why it's important not to be destracted by shiny tech, and it's important to do your homework
• That positioning Resourcing as a key strategic business partner has been the most important thing he has achieved
• Why TA doesn't need a seat at the main board!
• About the key changes he has made from a tech perspective
• How recruiter experience can be as important as candidate experience
• Why automation tech isn't about headcount reduction, it's about headcount optimisation