Kurtis Barks, owner of Complete Auto Body and Repair, a winner of a FenderBender 2021 Best Workplaces award, discusses how his employees supported each other as his shops pivoted to make it through the COVID-19 pandemic.

Alex Kuang, owner of Redwood City Auto Body in Redwood City, Calif., details how his I-CAR gold status shop got started calibrating advanced driver-assistance systems, the investments needed, and why he decided to take the plunge.

Collision repair shop marketing expert Megan Williams breaks down geofencing, a marketing tactic that allows you to target potential customers after they enter places like insurance offices, or even other body shops.

Collision repair shop marketing expert Megan Williams breaks down geofencing, a marketing tactic that allows you to target potential customers after they enter places like insurance offices, or even other body shops.

DJ Mitchell, vice president of MITCHCO Collision Repair, which he operates with his father, Dave Mitchell, discusses selecting shops for acquisition and how to bring new shops into the fold.

Roxi Bahar Hewertson is a consultant, business expert and author of books like "Hire Right, Fire Right: A Leader’s Guide to Finding and Keeping Your Best People." She spoke about how to set up employees for success at the hire, as well as how operators and managers can be thorough and respectful when it's time to let somebody go.

Tiffany Menefee, president of Pronto Body Shop in El Paso, Texas, talks with FenderBender about her latest column regarding rental reimbursement from insurance agencies, and how shops can help their insurance adjuster help them. 

In this episode of marketing expert Megan Williams' monthly podcast, she breaks down some of the dos and don'ts of altering your marketing plan. From trackable ads to when it's time for a clean break from a poor reputation, Williams offers actionable advice on switching up your shop's marketing.

FenderBender's graphic designer, Fue Vang, and associate editor, Mike Munzenrider, discuss the magazine's new look and upcoming stories for 2021. 

Travis Mann, damage analysis expert at db Orlando Collision Center, discusses how creating repair plans can improve cycle times and help your shop achieve better results.

DJ Mitchell, vice president and co-owner of MITCHCO, discusses his goals for 2021 and which trends he is keeping an eye on. 

In this episode of marketing expert Megan Williams' monthly podcast, she breaks down how to create a yearly marketing plan for collision repair shops. From knowing your market and competition, to how your budget will play into the plan, roll into the New Year ready to market your business.

Sheryl Driggers, co-owner of Universal Collision spoke to FenderBender about how her technicians are staying up to date on training and how her shop has managed to add an all-new tech position. 

This is Pt. 2 of MSO owner Kevin Rains talking about how he hired his chief operating officer, Keith Foster. Rains discusses his thought process in selecting Foster, the arrangements they've made to forge a working relationship, why it's worked so far, and more, including general information about his growing multi-shop operation.

This is part one of MSO shop owner Kevin Rains talking about how he hired his chief operating officer, Keith Foster. Rains discusses his thought process in selecting Foster, the arrangements they've made to forge a working relationship, why it's worked so far, and more.

In this episode of marketing expert Megan Williams' monthly podcast, she discusses common marketing mistakes collision repair shop owners can make and how to avoid them.

Brad Mewes, principal at Supplement Advisory, discusses the impact PPP loans could have on your taxes this year, as well as how he approaches the "puzzle" of collision repair shop taxes each year.

Matt Thornton, owner of Parks Royal Body Works in Boise, Idaho, discusses marketing, training, and sanitizing during the pandemic. 

In this episode, DJ Mitchell, vice president and co-owner of MITCHCO, discusses the benefits of owning and running an MSO with his father.