In this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze’s abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Apple Business Connect and their stringent logo approval process, and a short review of the action-packed movie 'The Beekeeper'.
00:00 Introduction and Opening Remarks
00:08 Customer Support Rant: Backblaze Experience
01:26 Policy Changes and Their Impact
03:34 Challenges with Backblaze Services
12:09 Affiliate Program Issues
16:21 Amazon Return Policy Frustrations
21:26 iPhone Delivery Nightmare
27:37 AppleCare Plus Trade-In Saga
30:11 AI Response and Trade-In Deals
31:12 Apple Business Connect Webinar
33:10 Logo Upload Struggles
37:08 Verified Logo Program
41:24 Microsoft and Dropbox Scam
48:51 Scam Prevention and Security Measures
01:00:13 Scams from Nigeria and India
01:02:04 Conclusion and Movie Recommendation
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