Navigating AI in IT Consulting: Insights from Michael Thomsen
In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84, dialing in from Australia. Michael shares critical insights into the use of AI in IT consulting. Topics range from the pros and cons of binge-listening to tech podcasts to the practical uses of AI tools like ChatGPT and Google's Gemini. Michael emphasizes the importance of balancing automation with human interaction, sharing examples of how AI can enhance efficiency, such as generating meeting summaries, handling complex client requests, and improving ticketing systems. The discussion also touches on the risks of data leakage, the necessity of well-defined policies, and the future implications of AI in both enhancing productivity and posing security challenges.
00:00 Introduction and Guest Welcome
00:36 Listener Feedback and Follow-Up
02:41 AI Tools in Daily Work
05:51 AI Integration in Business
09:08 Real-World AI Use Cases
13:52 Challenges and Best Practices with AI
23:50 AI in Education and Policy
27:22 Understanding AI Policies and Data Leakage
28:28 Balancing AI Empowerment and Security Risks
29:21 Credential Stuffing and Security Examples
30:49 Implementing Effective AI Policies
32:10 Microsoft Tools for Data Security
35:03 Challenges in Modern Security Practices
39:14 Leveraging AI for Productivity
42:09 AI in Client Communication and Ticketing
47:48 The Human Element in AI Integration
51:32 Concluding Thoughts on AI and Security
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