CUES Podcast

CUES Podcast

Welcome to the CUES Podcast! Here we’ll talk to industry and cross-industry experts to gain perspective on trends and topics relevant to you and your role at your credit union. Not a CUES member? Learn more and sign up at cues.org/membership.... Show More

Episodes

Almost 40 years ago, Susan Fowler saw something on TV that made her become a vegetarian overnight. This was significant, because at the time Fowler loved meat and had a pot of fat on her stove because “everything tasted better with animal fat.”

After her switch, people would say to her, “You are so disciplined about being vegetarian.” But Fowler said becoming and staying vegetarian didn’t require any discipline at all.  Read more

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When it comes to funding an executive benefits plan, choosing the right investment for the right person and your credit union means knowing both the needs of your executive and your organization’s risk tolerance, says Ramsay Ellis, executive benefits specialist with CUESolutions Platinum provider CUNA Mutual Group, Madison, Wisconsin.

Knowing your executive and your ... Read more

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True or false? The asset size of a credit union largely dictates the success of a security and education awareness program.

According to CUES podcast guest Ray Murphy, CRISC, this statement is definitely false. “Regardless of size, each credit union can have a world-class information security program,” he says in this episode.

Chief information security officer and cyber security advisor for LEO Cyber Security, a CUE... Read more

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Stephen Comer believes simplifying the work of his company’s credit union clients so those client CUs can, in turn, make life easier for their members.

Director of financial services and insurance sales at Hyland Software Inc., Westlake, Ohio,  Steve Comer talks in this episode about how to better connect all the “core systems” in a credit union to all the “content” n... Read more

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Using data from the CUES Executive Compensation Survey is a great way to benchmark your credit union’s base salary and bonus packages—and make sure you’re paying within the strategy your organization has set forth, says Michael Becher, CPA. 

Some credit unions decide to pay at the market average, explains Becher, vice... Read more

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2018 CUES Distinguished Director James Sackett joins the show to discuss his own onboarding as a millennial director at $1.3 billion Firefly Credit Union, Burnsville, Minnesota—and to offer additional ideas you can use for your own efforts.

Now vice chair of the board at Firefly CU, Sackett’s interest in credit unions started early. His father was a credit union direct... Read more

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This episode’s guest has a professional mantra that aligns well with CUES’ mission of developing credit union CEOs, executives, board members and future leaders. Eric Earle, executive benefits advisor for CUESolutions provider CUNA Mutual Group, Madison, Wisconsin, says the idea he lives by in... Read more

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Jimese Harkley, CUDE, CUES’ VP/membership, previously our guest on episode 67, returns to the show to talk about the 90-day free trial of CUES Unlimited membership that’s available through Oct. 31 to HR and training professionals. The free trial is designed to boost knowledge about what CUES membership benefits can do for ... Read more

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A lot of work and preparation goes on before a credit union board interviews a candidate it is considering as a possible next CEO. 

The board has considered multiple resumes, decided what questions to ask (and which director will ask them), and oftentimes spent time consulting with an executive search consultant. The candidate has gathered a wealth of experience, gone through such key development opportunities as Read more

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Many mainstream credit unions have long thought that community development financial institution status wasn’t something they could or should consider. Our guest, Jamie Strayer, ICUDE, would beg to differ.

Founder of CU Strategic ... Read more

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Our guest, organizational scientist Jerlando F. L. Jackson, Ph.D., lives by the mantra, “Organizations are made up of people. It is the people and their decision-making that we want to change.”

The Vilas distinguished professor of higher education and the director and chief research scientist of Wisconsin’s Equi... Read more

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The focus of credit union contact centers has changed a lot in 20 years. While once they emphasized helping members perform transactions, today they focus on helping members deepen their relationships with their credit unions. Our guest in this episode is Terri Panhans, VP/contact center solutions for CUES Supplier member Read more

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The lead faculty of the 2019 CUES School of Strategic Marketing joined the CUES Podcast recently to discuss marketing through the lens of their specialties. In this episode, Amy Herbig, Anthony Burnett and James Robert Lay talk about everything from paper brochures to physical branches to digital... Read more

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Jen Kuhn, CEO of Servistar Consulting, Franklin, Tennessee, describes how the good behavior of leaders and managers is key to employee engagement, which in turn is key to the success of credit unions. In this episode, she describes leadership behaviors that promote engagement—and those that promote disengagement. 



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Why did CUES restructure its memberships for 2019? According to Jimese Harkley, CUDE, the change was made for two key reasons: to simplify membership and to enable more credit union leaders and potential leaders to benefit from CUES membership. Learn all about it in this episode of the CUES Podcast, also available on CU Management magazine’s Read more

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In this show, Lynette Cupps, CIE, VP/organizational Development with $1.3 billion MAX Credit Union in Montgomery, Alabama, describes her excitement at being named 2018 CUES Next Top Credit Union Exec. Cupps also talks about her project—how to support non-profit organizations by partnering to provide training for their staff and volunteers; this year’s competition process; and w... Read more

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In this show, Kathleen O’Connor, Ph.D., defines what employee engagement really means. An associate professor of management at the S.C. Johnson Graduate School of Management at Cornell University and a visiting faculty member at London Business School, O’Connor also defines a framework for how to think about engagement. She explains why engagement is worth pursuing and ... Read more

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A charitable donation account is a tool some credit unions use to be more strategic with their charitable giving. These accounts can help credit unions have more funds available to donate while also strengthening the credit union’s financial situation. In this episode, CUNA Mutual Group Executive Benefits Specialist Andy Roquet describes two steps to setting up a CDA, best practices for CDA programs, and how and when to talk wit... Read more

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To use analytics to create an exceptional member experience, credit unions need to know the potential impact of using descriptive, predictive and prescriptive data. SVP/Sales and Solutions Consulting for CUES Supplier member PSCU, Brian Scott talks in this episode about how data forms the foundation of the member experience —and can guide CUs on their next steps in using data to help members.



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If you chase perfection in something, you might just catch excellence. John Pembroke describes how the newly restructured CUES memberships will help CUES members--and therefore their credit unions--reach their full potential. He also talks about three key CUES events coming up in the next few months.

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