Customer Retention Revolution by Michelle Pascoe

Customer Retention Revolution by Michelle Pascoe

Insights, tips and challenges in dealing with a multi generational workforce.... Show More

Episodes

The worlds gone crazy or is it just my local shopping centre!  With only a few weeks till Christmas and after a big weekend of Black Friday and Cyber Monday sales, shopping is in full swing as is the rush to complete projects before the office shuts for 2019.

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Online, spacing, shelving, opening and closing  times, personal attention.

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November 19, 2019 10 min

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November 12, 2019 4 min

4 tips to make your work Christmas party one to remember...for all the right reasons.

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When it comes to the first day for the new recruit ensure you are there or if not assign someone who believes in the vision and values of your organisation to greet them and create their first impression.

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October 29, 2019 31 min

Ahead of my presentation at the Chief Customer Officer Conference in Sydney, CCO Sydney interview me about the ways to help drive value and insert decision making through business, the shift in organisational culture to be more customer centric, key drivers to build better employment engagement and much more.

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October 22, 2019 12 min

There is a three-step process when it comes to service recovery:  Listen, Empathise, Action.

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Creating the opportunity for casual staff to see your business as a workplace of  choice.

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October 8, 2019 10 min

Stepping out of your comfort zone for many people is hard when it comes to attending an event where you may not  know anyone.

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October 1, 2019 7 min

You must communicate the correct information to everyone in your team, no one likes being kept in the dark. 

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September 24, 2019 16 min

What we assume as being a provider of a service or facility versus the expectations are of our actual customers or clients.

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September 17, 2019 7 min

There are times when being the CEO/Entrepreneur/Manager you question the journey you are on, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the company you work for or the clients you are taking on.You need to take a moment to remember why you do what you do and seize the opportunities that you create and reinvigorate your passion for what you do.

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September 10, 2019 13 min

How a smile plays a role in inclusion and diversity.

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September 3, 2019 14 min

It's time to review, revamp and replace your offering.

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August 27, 2019 13 min

Service recovery is an event that occurs when the customer’s expectations are not met.  As a leader you need to provide tools and strategies on how your frontline and sales teams as well as your managers handle a customer complaint or concern which is targeted at the service provider even when it may not be their fault but it is now their problem.  Four key aspects on how to build resilience in your team when it comes to service re... Read more

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August 20, 2019 15 min

https://www.michellepascoe.courses/sales-page-716ec607-12ea-4b83-b1d3-b65d6f0ce999    As providers of the brand experience and creators of memories for your business, no matter what your product or service offering you need to connect the head and the hear, having your customers experience the emotion, not just be expos... Read more

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August 13, 2019 32 min

Michelle runs through her Customer Retention Revolution Course with a live webinar.

To join the course go to https://bit.ly/2YBkbeE 

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August 6, 2019 11 min

Upon returning from Denver, Colorado over the weekend where I attended the National Speakers Conference, with many wonderful speakers the topic of Trust in the workplace and in life was discussed on the platform as well as in the hallways.  In this weeks podcast I would like to share with you why I believe Trust is one of my top 8 values in life and in business.   Next week commencing on the 13th August I am presenting 3 free live ... Read more

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Investing in yourself through professional development can translate into a greater customer experience when you put your notes into actions.

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If you don't manage the skunks with the poor behaviour, the good people leave or they stay and think why bother?

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