The Michelle Pascoe Hospitality Podcast

The Michelle Pascoe Hospitality Podcast

This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in your team and turn your guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with leaders and those on the frontline discussing their personal experiences, insights, industry trends, and advice for those seeking a career in hospitality.

Episodes

April 27, 2022 49 min

Jen Bowers founder of Jen Be and Pink Pom Pom shares her 30+ years experience as a branding specialist.  Her passion for colour and life has lead her to being the creative branding coach who weaves strategy and design together to create magic!  

No matter the size of your business Jen shares her tips and expertise on the branding journey.

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Last week I attended the RSL Conference with Gus Worland as the opening Keynote speak and had me thinking about hope and reaching out to the ones we love especially over this Easter holiday period.  It all begins with a meaningful conversation and connecting.

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April 6, 2022 26 min

Where is the detail in your Customers Journey?  That's one thing I've learnt from Disney, is that the Customers Journey has been walked through by many to eliminate the friction.  On my recent trip to Disney my customer journey was not what I had expected.

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March 31, 2022 26 min

In this episode I share my expectations and experience to my trip to the US this month.  The love of Palm Springs and the magic of Disney.  Is it worth the hassle of documents and masks to travel now, heck yes it is.

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March 9, 2022 12 min

This years theme for IWD BreaktheBias I believe is more than just gender bias.  Unconscious and conscious bias impacts on how we turn up in the workplace. We all need to support and work together.

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March 2, 2022 28 min

Nicole Heinrich, COO of Ramsgate RSL and 2 of her team are scaling 10 peaks in 4 days to raise money and awareness for Veteran Suicide with Soldier On.  Taking on Australia's most iconic and challenging walking track within Mt Kosciuszko National Park.

Nicole shares her story in the industry, the strong connection with community and the preparation for this challenge.  This is what community spirit is all about.  Please donate ...

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February 22, 2022 52 min

Jenny White, CEO of WhiteNow and the guru of recruitment in the industry for over 20 years shares the career evolution, opportunities and the deeper connection that leaders have with each other post Covid.

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February 16, 2022 46 min

Chef Paul Rifkin shares his journey as a consultant to the Hospitality industry and becoming a Brand Ambassador.  Building a business not only on his amazing skillset and knowledge but on his “personal brand” defines him as one of the top consultants to seek out for your hospitality business.

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February 10, 2022 20 min

A fabulous first impression, a lasting memory, help or assistance in a crisis (or ouch!), or a moment that makes you say "WOW!".  This is known as FLOW.  Make the most of every guest, every visit, every experience.

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February 2, 2022 12 min

If you don't get back to basics and begin building the team again a "toxic culture" will eventually infect every crevice of your business.  Get the basics right and everything flows from there.

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With all that is happening at the moment your customers are looking to you not just for a product or service!  Be the person and the business that gives them the experience, the transformation, the MAGIC!

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The resilience of the Hospitality industry even though it feels like it is on its knees is certainly trying to keep its head above water has been outstanding. Leaders you are wonderful, teams you are doing an amazing job.  Tips on thanking your customers, leadership styles and a free E-Book all in this episode for the year.  Welcome to 2022.

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November 30, 2021 48 min

Arely Carrion brings her two passions together; Registered Club Industry and Domestic Violence in her new role with Insight Exchange.  The industry connects with millions of members, guests and 62,000 employees in NSW and can become the change makers in helping those who need support.

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November 17, 2021 36 min

Claire Boscq-Scott the CEO of Jersey Hospitality Association shares with us her journey and her new role in rebuilding the industry on the island of Jersey post Pandemic and Brexit.  She shares tips on recruitment local and globally.

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The great outage of October, 2021 reverberated around the globe as business revenue plunged because of the reliance on a third party connecting with their customers. Who has the power over your revenue? 

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The amazing Bree Wailes founder of We Surge Events & Wedding Training and a whole lot more shares her insights of the industry over the past 20 years and the new direction.? This is a must listen to those in the events industry who want to increase their sales revenue, have an engaged team and care about the customer journey.

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It's easy to make plans the difference is when you believe in them and see them all come true.  The Growers Shoalhaven is the new place to be seen, to enjoy amazing local produce in beautiful surroundings.  Andrew Gunn talks about his career and his role as COO in bringing this food concept alive on the south coast.

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Why should you measure what you do?  More than ever, you are dealing with a diverse public and workforce.  Creating unforgettable guest experiences is the benchmark today, getting that service out of your team on a regular basis is the goal.  Mystery Shopping is an excellent research tool.  Not every mystery shopper or survey is created equal, I should know I’ve been doing it for nearly 30 years.

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Before you go back to "business as usual", how inclusive will your offering be now to those customers who supported you when your doors were closed?

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Ken Burgin shares with us in this podcast his love of research and being curious in how to take the industry to the next level in service, automation, systems, recruitment, marketing, diversification and why “culture” is key to the success of a business, whether it’s a small café of 2 or a large hotel chain.

Ken works with foodservice operators to assist them to be more popular & successful. He is a former cafe and restaurant o...

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